Important Recruitment Information for this vacancy: Job Posting Closes: OPEN UNTIL FILLED Agency: Kansas Veterans Home About the Position: Who can apply: Anyone Classified/Unclassified Service: Unclassified Full-Time/Part-Time: Full-time Regular/Temporary: Regular Work Schedule: 11:00 a.m.-7:30 p.m. 5 days a week, some weekends Eligible to Receive Benefits: Yes Veterans' Preference Eligible: No Compensation: Hourly Pay Range: $14.97 $17.60 + $.50 per hr. for shift differential. This position is eligible for a temporary $4.00 per hour special differential for all hours worked. This differential is temporary and can end at the Governors discretion. Salary can vary depending upon education, experience, or qualifications. Employment Benefits: Comprehensive medical, mental, dental, vision, and additional coverage Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Fitness Centers in select locations Employee discounts with the STAR Program Retirement and deferred compensation programs Visit the Employee Benefits page for more information Position Summary & Responsibilities: Position Summary: Employee will have moderate latitude in planning, developing, and organizing the phases of work necessary for its completion within program guidelines and in conjunction with the Dietary Supervisor. Assignments will be verbal and in writing. Instructions will be in the form of facility, federal, and state regulations, policies and procedures. Will assist in development and utilization of procedures and methods. Supervision through conference-type discussions and a review of progress reports. Job Responsibilities may include but are not limited to the following: Ensures staff are trained Plans and assigns work of subordinate staff Provides adequate staffing in Dining rooms Assists with Resident nutritional care plans Makes sure subordinate staff have adequate equipment and tools Qualifications: Education and experience : Experience - Length in years and kind One year of experience in commercial/institutional cooking. Education may be substituted for experience as determined relevant by the agency. Prefer a minimum of one year supervisory experience. Certification as a Dietary Manager. Prefer one of the following: 1) have an associate's degree in dietetic technology from a program approved by the American dietetic association, 2) have a certificate from a dietary managers' training program approved by the dietary managers' association, or 3) have training and experience in dietetic services supervision and management that are determined by the secretary of health and environment to be equivalent in content to the program in items 2 & 3 above. Post-Offer, Pre-employment Requirements : Must successfully pass background check as required by K.S.A. 39-970. As authorized by the 2018 Kansas Legislature, effective July 1, 2018, K.S.A. 75-4362 is amended to designate all positions with the Kansas Commission on Veterans' Affairs office, to include both the Kansas Soldiers' Home and Kansas Veterans' Home as Safety Sensitive positions and subject to the drug testing program. All applicants with a conditional offer of employment on or after July 1, 2018, shall be required to submit to a drug screening test. Recruiter Contact Information: Name : Shelley M. Fisher Email : Phone : Mailing Address : 1220 WWII Memorial drive, Winfield, KS 67156 Required Documents for this Application to be Complete: On your Careers - My Job Applications page, verify these documents are present and valid. Upload or delete and replace if needed: Inside this job's Job Application, upload the these documents: Resume (optional) Job Application Process: Sign in to your existing account or Register for a new account. Review and complete your contact information on the My Contact Information page . Upload documents listed in the Required Documents section of this job posting to the appropriate location. Complete and Submit your application. Check your email and My Job Notifications for written communications from the Recruiter. Email - the email listed on the Careers>My Contact Information page. Notifications - view the Careers>My Job Notifications page See the helpful link below to assist in completing your application: Helpful Resources at jobs.ks.gov : How, What, & Where do I Upload Documents and Save Tax Clearance Certificate as a PDF Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
Mar 22, 2024
Full time
Important Recruitment Information for this vacancy: Job Posting Closes: OPEN UNTIL FILLED Agency: Kansas Veterans Home About the Position: Who can apply: Anyone Classified/Unclassified Service: Unclassified Full-Time/Part-Time: Full-time Regular/Temporary: Regular Work Schedule: 11:00 a.m.-7:30 p.m. 5 days a week, some weekends Eligible to Receive Benefits: Yes Veterans' Preference Eligible: No Compensation: Hourly Pay Range: $14.97 $17.60 + $.50 per hr. for shift differential. This position is eligible for a temporary $4.00 per hour special differential for all hours worked. This differential is temporary and can end at the Governors discretion. Salary can vary depending upon education, experience, or qualifications. Employment Benefits: Comprehensive medical, mental, dental, vision, and additional coverage Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Fitness Centers in select locations Employee discounts with the STAR Program Retirement and deferred compensation programs Visit the Employee Benefits page for more information Position Summary & Responsibilities: Position Summary: Employee will have moderate latitude in planning, developing, and organizing the phases of work necessary for its completion within program guidelines and in conjunction with the Dietary Supervisor. Assignments will be verbal and in writing. Instructions will be in the form of facility, federal, and state regulations, policies and procedures. Will assist in development and utilization of procedures and methods. Supervision through conference-type discussions and a review of progress reports. Job Responsibilities may include but are not limited to the following: Ensures staff are trained Plans and assigns work of subordinate staff Provides adequate staffing in Dining rooms Assists with Resident nutritional care plans Makes sure subordinate staff have adequate equipment and tools Qualifications: Education and experience : Experience - Length in years and kind One year of experience in commercial/institutional cooking. Education may be substituted for experience as determined relevant by the agency. Prefer a minimum of one year supervisory experience. Certification as a Dietary Manager. Prefer one of the following: 1) have an associate's degree in dietetic technology from a program approved by the American dietetic association, 2) have a certificate from a dietary managers' training program approved by the dietary managers' association, or 3) have training and experience in dietetic services supervision and management that are determined by the secretary of health and environment to be equivalent in content to the program in items 2 & 3 above. Post-Offer, Pre-employment Requirements : Must successfully pass background check as required by K.S.A. 39-970. As authorized by the 2018 Kansas Legislature, effective July 1, 2018, K.S.A. 75-4362 is amended to designate all positions with the Kansas Commission on Veterans' Affairs office, to include both the Kansas Soldiers' Home and Kansas Veterans' Home as Safety Sensitive positions and subject to the drug testing program. All applicants with a conditional offer of employment on or after July 1, 2018, shall be required to submit to a drug screening test. Recruiter Contact Information: Name : Shelley M. Fisher Email : Phone : Mailing Address : 1220 WWII Memorial drive, Winfield, KS 67156 Required Documents for this Application to be Complete: On your Careers - My Job Applications page, verify these documents are present and valid. Upload or delete and replace if needed: Inside this job's Job Application, upload the these documents: Resume (optional) Job Application Process: Sign in to your existing account or Register for a new account. Review and complete your contact information on the My Contact Information page . Upload documents listed in the Required Documents section of this job posting to the appropriate location. Complete and Submit your application. Check your email and My Job Notifications for written communications from the Recruiter. Email - the email listed on the Careers>My Contact Information page. Notifications - view the Careers>My Job Notifications page See the helpful link below to assist in completing your application: Helpful Resources at jobs.ks.gov : How, What, & Where do I Upload Documents and Save Tax Clearance Certificate as a PDF Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
Job Summary: The Casino Services Shift Supervisor assists the Assistant Manager and Manager of the department in coordinating and monitoring all activities related to the cashiering and Caesars Rewards related functions of the Casino Services Department. This role enforces expectations and standards and serves as a coach to hourly team members and guides them to perform at their best daily. In addition this role promotes superior service to guests and other team members. This role also ensures accurate records of all transactions per gaming regulations, company/department policy, procedures and internal controls. Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Roles and Responsibilities: Monitors and inquires on guests' needs on a continual basis, ensuring all requests are promptly fulfilled. Handles and solves any concerns and questions guests may have, immediately addresses service issues and follows up to ensure guest satisfaction. Directly supervises and coaches all line level team members. Provides balanced feedback and recognition to team members on a daily basis. Promotes and maintains harmony among team members and resolves conflict. Monitors/supervises monetary transactions for all casino guests and team members. Work or assist with line level positions when volumes or staffing requires. Responds to all Caesars Rewards related requests for information, adjustments and investigation from but not limited to corporate Caesars Rewards, other properties' Caesars Rewards centers, other departments at Harrah's Gulf Coast and guests via phone, email or in person in a timely manner. Maintains accurate and consistent attendance, variance, policy/ procedure and communication records. Regularly performs random spotlight on service checks and provides feedback to ensure excellent and consistent guest service. Actively promotes, supports initiatives related to and ensures team members promote and suggest all Caesars related programs and products including but not limited to Caesars Rewards Visa, Caesars Rewards tier benefits and the Caesars Rewards app. Researches discrepancies related to cash activities. Verify AML/CTR/BSA/KYC related paperwork and entries to ensure accuracy. Monitors ticket redemption kiosks to ensure terminals are always in working order and that any non-repairable issues have been reported to NRT. Responsible for assisting credit guests in establishing credit, discussing credit rules and policies with guests, updating credit information and paperwork, obtaining temporary increases to their line, approving credit within authorization limit and discussing/assisting with hold dates. Responsible for accurate and timely completion of all shift checklist items. Displays fairness, professionalism, courtesy and consistency in all team member interactions. Assists in the meeting of all deadlines including but not limited to spotlight pace, documentation, performance evaluations, and return of audit and AML exceptions. Communicates all information provided via various channels on but not limited to Caesars Rewards programs and promotions, Special Events promotions, company events and changes to policy and procedure to direct reports in a timely manner. Ensures all new hires have completed training, review of policies and procedures and read in signs in a timely manner as well as returns the new hire checklist to HR in a reasonable time frame. Ensures all printed information available to team members is accurate and up to date including but not limited to property buzz planners and information, Caesars rewards programs, updates and promotions, Special Events rules and promotion information and self-exclusion logs. Assists in interviews of potential candidates to assist in the onboarding process. Maintains accountability of the Casino Services department in accordance with Harrah's Gulf Coast internal controls, MS State Gaming Commission regulations and requirements and internal policies and procedures. Reviews and maintains sufficient cash, reel reward and coin levels to ensure efficiency in operations. Manages staffing and breaks based on volume and business needs and daily monitors team members accumulated hours to avoid unnecessary overtime. Manages changes to posted schedules fairly and consistently. Reviews and maintains accurate records in timeworks on a daily basis and ensures all requested and necessary adjustments for PTO and errors are made by end of the work week. Creates an exciting atmosphere for guests and team members by role modeling spotlight on service behaviors and celebrating guest wins and team member successes with them. Continuously strives to improve service of guests and fellow team members by observing, using feedback or data and involving team members in discussions about service improvements. Implements and sustains positive changes within the department. Contributes to success and improvement of the business by providing ideas, suggestions and initiatives related to but not limited to guest service, communication, consistency, and efficiency in processes to Senior Leadership along with plans for implementation and by volunteering and being involved in projects, committees and task forces. Assists in preparation and completion of daily reports as requested. Maintains confidentiality and displays a high degree of integrity with all matters and documents regarding guests, team members and business operations. Ensures compliance with and keeps informed of all aspects of Title 31 and Responsible Gaming programs. Sets reasonable and measurable goals for direct reports and holds them accountable for meeting them. Performs cash handling tasks, as required and in accordance with the cash handling procedures. Responsible for maintaining cleanliness of guest and work areas"Å , including front line, supervisor office, credit area and back counters. Responsible for ensuring team members have the tools and supplies needed to perform their jobs on a daily basis. Ensures supply levels needed for replenishment are adequate Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. Suggests products, services and experiences to guests. Other duties as assigned. Qualifications: Previous supervisory experience in guest service related field or industry required. Previous customer service experience required. Previous experience in handling large amounts of cash. Knowledge of Title 31of the BSA preferred. Must possess excellent organizational skills, be highly detail oriented and have the ability to multi-task in a fast paced environment. Must have an excellent attendance record in previous positions. Must pass a drug test. Must be able to obtain and maintain required work permit. Must possess excellent customer service and interpersonal skills. Must have excellent mathematical skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must be at least 21 years of age. Must be willing to participate in on-going company and department classes and training. Maintain knowledge of current property events, promotions and attractions. Must have outgoing personality and be able to generate business, promote Caesars Rewards products and inspire others to promote and suggest products and promotions. Must be able to work independently without supervision. Comfortable working in a fast paced, dynamic environment. Superior oral and written communication and presentation skills. Ability to work effectively in a team setting and independently. Must present a well-groomed appearance. Must adhere to uniform/appearance requirements. Computer skills including operating hardware, software, and other technical equipment. Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. Able to accept direction of Senior Leadership. Physical, Mental & Environmental Demands: Able to read, write and speak English sufficiently to perform job. Available to work any shift, holidays and weekends. Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. Ability to handle and appropriately respond to upset, impatient or difficult guests and team members. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer, bar code scanner, optical scanner, check scanner, time stamp machine, iPhone, currency counter and coin sorter machine. Must be able to handle and bounce back from high stress situations. Able to tolerate a loud and noisy environment. Able to stand and walk for extended periods. Able to sit, stoop, reach and bend. Able to lift 30 pounds.
Mar 16, 2024
Full time
Job Summary: The Casino Services Shift Supervisor assists the Assistant Manager and Manager of the department in coordinating and monitoring all activities related to the cashiering and Caesars Rewards related functions of the Casino Services Department. This role enforces expectations and standards and serves as a coach to hourly team members and guides them to perform at their best daily. In addition this role promotes superior service to guests and other team members. This role also ensures accurate records of all transactions per gaming regulations, company/department policy, procedures and internal controls. Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Roles and Responsibilities: Monitors and inquires on guests' needs on a continual basis, ensuring all requests are promptly fulfilled. Handles and solves any concerns and questions guests may have, immediately addresses service issues and follows up to ensure guest satisfaction. Directly supervises and coaches all line level team members. Provides balanced feedback and recognition to team members on a daily basis. Promotes and maintains harmony among team members and resolves conflict. Monitors/supervises monetary transactions for all casino guests and team members. Work or assist with line level positions when volumes or staffing requires. Responds to all Caesars Rewards related requests for information, adjustments and investigation from but not limited to corporate Caesars Rewards, other properties' Caesars Rewards centers, other departments at Harrah's Gulf Coast and guests via phone, email or in person in a timely manner. Maintains accurate and consistent attendance, variance, policy/ procedure and communication records. Regularly performs random spotlight on service checks and provides feedback to ensure excellent and consistent guest service. Actively promotes, supports initiatives related to and ensures team members promote and suggest all Caesars related programs and products including but not limited to Caesars Rewards Visa, Caesars Rewards tier benefits and the Caesars Rewards app. Researches discrepancies related to cash activities. Verify AML/CTR/BSA/KYC related paperwork and entries to ensure accuracy. Monitors ticket redemption kiosks to ensure terminals are always in working order and that any non-repairable issues have been reported to NRT. Responsible for assisting credit guests in establishing credit, discussing credit rules and policies with guests, updating credit information and paperwork, obtaining temporary increases to their line, approving credit within authorization limit and discussing/assisting with hold dates. Responsible for accurate and timely completion of all shift checklist items. Displays fairness, professionalism, courtesy and consistency in all team member interactions. Assists in the meeting of all deadlines including but not limited to spotlight pace, documentation, performance evaluations, and return of audit and AML exceptions. Communicates all information provided via various channels on but not limited to Caesars Rewards programs and promotions, Special Events promotions, company events and changes to policy and procedure to direct reports in a timely manner. Ensures all new hires have completed training, review of policies and procedures and read in signs in a timely manner as well as returns the new hire checklist to HR in a reasonable time frame. Ensures all printed information available to team members is accurate and up to date including but not limited to property buzz planners and information, Caesars rewards programs, updates and promotions, Special Events rules and promotion information and self-exclusion logs. Assists in interviews of potential candidates to assist in the onboarding process. Maintains accountability of the Casino Services department in accordance with Harrah's Gulf Coast internal controls, MS State Gaming Commission regulations and requirements and internal policies and procedures. Reviews and maintains sufficient cash, reel reward and coin levels to ensure efficiency in operations. Manages staffing and breaks based on volume and business needs and daily monitors team members accumulated hours to avoid unnecessary overtime. Manages changes to posted schedules fairly and consistently. Reviews and maintains accurate records in timeworks on a daily basis and ensures all requested and necessary adjustments for PTO and errors are made by end of the work week. Creates an exciting atmosphere for guests and team members by role modeling spotlight on service behaviors and celebrating guest wins and team member successes with them. Continuously strives to improve service of guests and fellow team members by observing, using feedback or data and involving team members in discussions about service improvements. Implements and sustains positive changes within the department. Contributes to success and improvement of the business by providing ideas, suggestions and initiatives related to but not limited to guest service, communication, consistency, and efficiency in processes to Senior Leadership along with plans for implementation and by volunteering and being involved in projects, committees and task forces. Assists in preparation and completion of daily reports as requested. Maintains confidentiality and displays a high degree of integrity with all matters and documents regarding guests, team members and business operations. Ensures compliance with and keeps informed of all aspects of Title 31 and Responsible Gaming programs. Sets reasonable and measurable goals for direct reports and holds them accountable for meeting them. Performs cash handling tasks, as required and in accordance with the cash handling procedures. Responsible for maintaining cleanliness of guest and work areas"Å , including front line, supervisor office, credit area and back counters. Responsible for ensuring team members have the tools and supplies needed to perform their jobs on a daily basis. Ensures supply levels needed for replenishment are adequate Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. Suggests products, services and experiences to guests. Other duties as assigned. Qualifications: Previous supervisory experience in guest service related field or industry required. Previous customer service experience required. Previous experience in handling large amounts of cash. Knowledge of Title 31of the BSA preferred. Must possess excellent organizational skills, be highly detail oriented and have the ability to multi-task in a fast paced environment. Must have an excellent attendance record in previous positions. Must pass a drug test. Must be able to obtain and maintain required work permit. Must possess excellent customer service and interpersonal skills. Must have excellent mathematical skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must be at least 21 years of age. Must be willing to participate in on-going company and department classes and training. Maintain knowledge of current property events, promotions and attractions. Must have outgoing personality and be able to generate business, promote Caesars Rewards products and inspire others to promote and suggest products and promotions. Must be able to work independently without supervision. Comfortable working in a fast paced, dynamic environment. Superior oral and written communication and presentation skills. Ability to work effectively in a team setting and independently. Must present a well-groomed appearance. Must adhere to uniform/appearance requirements. Computer skills including operating hardware, software, and other technical equipment. Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. Able to accept direction of Senior Leadership. Physical, Mental & Environmental Demands: Able to read, write and speak English sufficiently to perform job. Available to work any shift, holidays and weekends. Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. Ability to handle and appropriately respond to upset, impatient or difficult guests and team members. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer, bar code scanner, optical scanner, check scanner, time stamp machine, iPhone, currency counter and coin sorter machine. Must be able to handle and bounce back from high stress situations. Able to tolerate a loud and noisy environment. Able to stand and walk for extended periods. Able to sit, stoop, reach and bend. Able to lift 30 pounds.
JOB SUMMARY:The Stewarding Supervisor is responsible to standardize, maintain, and continuously improve quality of cleanliness and maintenance in all back of house F&B areas. The Stewarding Operations Manager is responsible for the management of all aspects of the Stewarding Department functions, in accordance with hotel standards. The Stewarding Operations Manager directs, implements and maintains a service and management philosophy, which serves as a guide to respective staff.ESSENTIAL JOB FUNCTIONS: The overall cleanliness of all F&B related BOH areas Monitor and evaluate staffing levels and hire, train and motivate staff to ensure adequate guidance and resources exist to accomplish established objectives Develops highly skilled, successful employees, sets realistic and measurable service standards and goals Oversees and / or conducts inspections of back of the house areas for cleanliness and maintenance of equipment Supervises the cleaning necessary to meet the requirements of the SNHD Conducts internal health inspection in conjunction with the Executive Chef/ safety team Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts, adjusting schedules throughout the week to meet the business demands Continuously improves BOH related services by evaluating problems using feedback or data Perform BUZZ meetings with staff, ensuring that service is technically proficient Keeps team well informed of property promotions and events Consistently follows company policies, procedures and industry regulations Practice and observe safety rules and regulations and ensure others to do the same. Ensure that all items are stored in accordance with State/Local Health and Fire Departments regulations and according to Hotel requirements Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategies Addresses employee performance issues, coaches for improvement and provides ongoing feedback Inspect grooming and attire of staff; rectify any deficiencies Holds employees accountable Maintains accurate and up-to-date employee records, completes performance reviews in a timely fashion Clearly understands and abides by the CBA Union contract Ensures that cleanliness of all kitchen and stewarding equipment is adhered to Maintain complete knowledge of correct maintenance and use of equipment Responsible for training staff in the use of chemicals related to the department and proper methods for cleaning Responsible for the delegation of job duties to work force Oversees the disposal of trash and garbage Check storage areas for proper supplies, organization and cleanliness Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage Identify dish machine problems by inspecting washed wares; resolve problem situations Prepare contingency plans for equipment which cannot be repaired immediately Monitor and maintain pest control requirements in accordance with hotel standards Perform training sessions with staff, ensuring that service is technically proficient Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications Assist Stewarding Staff with their job functions where needed to ensure optimum cleanliness and service standards Respond to emergency situations accordingly Perform all other job-related duties as requested EDUCATION AND EXPERIENCE: Minimum of 3 years' experience in a similar role I a high-volume food service or food processing environment OTHER MININMUM QUALIFICATIONS: Able to manage team of 15-20 managers and supervisors and 200 hourly employees In-depth knowledge on latest cleaning and sanitation practices including chemicals Passionate approach to streamline operational procedures and increase productivity of department Excellent communication and administration skills Passion to explore and test latest technologies Applies best industry best practices Ability to maintain and further develop the standards set by Caesars Entertainment Work requires effective communication in English, both verbal and written form in a professional manner Must present a neat and professional appearance Bilingual abilities are preferred but not required Flexibility with working various shifts PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Requires mobility. Ability to grasp, lift, move, or push goods on cart/truck weighing a maximum of 100 pounds Ability to work in confined spaces Eye/hand coordination and manual dexterity Ability to distinguish letters, symbols, and colors Normal vision and hearing range Requires mobility Operate in a working environment that is subject to varying levels of cold, heat, and noise Observe and direct the actions of subordinates and to inspect any areas for which responsible Review and comprehend all necessary documentation Use the equipment associated with the position Effectively and efficiently move around kitchen and restaurant areas Work is physical in nature and requires physical mobility, including but not limited to bending, carrying, climbing, reaching, and twisting- these actions are required in order to monitor and inspect restaurant Must be able to lift up to 50 lbs. Must be able to obtain ServSafe Certification DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): Kitchen Worker, Pot Washer, Utility Porter and Linen Attendant Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 28, 2024
Full time
JOB SUMMARY:The Stewarding Supervisor is responsible to standardize, maintain, and continuously improve quality of cleanliness and maintenance in all back of house F&B areas. The Stewarding Operations Manager is responsible for the management of all aspects of the Stewarding Department functions, in accordance with hotel standards. The Stewarding Operations Manager directs, implements and maintains a service and management philosophy, which serves as a guide to respective staff.ESSENTIAL JOB FUNCTIONS: The overall cleanliness of all F&B related BOH areas Monitor and evaluate staffing levels and hire, train and motivate staff to ensure adequate guidance and resources exist to accomplish established objectives Develops highly skilled, successful employees, sets realistic and measurable service standards and goals Oversees and / or conducts inspections of back of the house areas for cleanliness and maintenance of equipment Supervises the cleaning necessary to meet the requirements of the SNHD Conducts internal health inspection in conjunction with the Executive Chef/ safety team Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts, adjusting schedules throughout the week to meet the business demands Continuously improves BOH related services by evaluating problems using feedback or data Perform BUZZ meetings with staff, ensuring that service is technically proficient Keeps team well informed of property promotions and events Consistently follows company policies, procedures and industry regulations Practice and observe safety rules and regulations and ensure others to do the same. Ensure that all items are stored in accordance with State/Local Health and Fire Departments regulations and according to Hotel requirements Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategies Addresses employee performance issues, coaches for improvement and provides ongoing feedback Inspect grooming and attire of staff; rectify any deficiencies Holds employees accountable Maintains accurate and up-to-date employee records, completes performance reviews in a timely fashion Clearly understands and abides by the CBA Union contract Ensures that cleanliness of all kitchen and stewarding equipment is adhered to Maintain complete knowledge of correct maintenance and use of equipment Responsible for training staff in the use of chemicals related to the department and proper methods for cleaning Responsible for the delegation of job duties to work force Oversees the disposal of trash and garbage Check storage areas for proper supplies, organization and cleanliness Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage Identify dish machine problems by inspecting washed wares; resolve problem situations Prepare contingency plans for equipment which cannot be repaired immediately Monitor and maintain pest control requirements in accordance with hotel standards Perform training sessions with staff, ensuring that service is technically proficient Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications Assist Stewarding Staff with their job functions where needed to ensure optimum cleanliness and service standards Respond to emergency situations accordingly Perform all other job-related duties as requested EDUCATION AND EXPERIENCE: Minimum of 3 years' experience in a similar role I a high-volume food service or food processing environment OTHER MININMUM QUALIFICATIONS: Able to manage team of 15-20 managers and supervisors and 200 hourly employees In-depth knowledge on latest cleaning and sanitation practices including chemicals Passionate approach to streamline operational procedures and increase productivity of department Excellent communication and administration skills Passion to explore and test latest technologies Applies best industry best practices Ability to maintain and further develop the standards set by Caesars Entertainment Work requires effective communication in English, both verbal and written form in a professional manner Must present a neat and professional appearance Bilingual abilities are preferred but not required Flexibility with working various shifts PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Requires mobility. Ability to grasp, lift, move, or push goods on cart/truck weighing a maximum of 100 pounds Ability to work in confined spaces Eye/hand coordination and manual dexterity Ability to distinguish letters, symbols, and colors Normal vision and hearing range Requires mobility Operate in a working environment that is subject to varying levels of cold, heat, and noise Observe and direct the actions of subordinates and to inspect any areas for which responsible Review and comprehend all necessary documentation Use the equipment associated with the position Effectively and efficiently move around kitchen and restaurant areas Work is physical in nature and requires physical mobility, including but not limited to bending, carrying, climbing, reaching, and twisting- these actions are required in order to monitor and inspect restaurant Must be able to lift up to 50 lbs. Must be able to obtain ServSafe Certification DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): Kitchen Worker, Pot Washer, Utility Porter and Linen Attendant Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Food & Beverage Supervisor Job Details Level Experienced Job Location Hotel Blackhawk - Davenport, IA Position Type Full Time Job Shift Any ESSENTIAL DUTIES AND RESPONSIBILITIES Come and be a part of history! Hotel Blackhawk; a hotel with a century of elegance, located in downtown Davenport, Iowa, is looking for a Food & Beverage Supervisor to lead at Bix Bistro, Rise coffeeshop and our bowling lounge. Join a team that knows how to have fun while working hard! A team that shares passion, perseverance and humility. Guest Services: 60% Interacts with guests to obtain feedback on product quality and service levels Responds to and handles guest problems and complaints Observes service behaviors of employees and provides feedback to individuals and managers Assist with service during heavy meal times Managerial Tasks: 20% Provides direction for all day-to-day operations Assist with recruitment, hiring, and training of all F&B staff Impose disciplinary action when necessary Conducts annual performance reviews for all F&B hourly staff Administrative Tasks: 20% Keep a clean work area according to health and kitchen standards Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Ensures property policies are administered fairly and consistently Manage inventory of all front of the house kitchen items, BDT, and Banquets Assist with the creation and implementation of new menu items Maintain a low labor cost Assist with scheduling all Bix, BDT, and Banquet employees based on occupancy, events, and employee status Attend all BEO, F&B, Culinary, and staff meetings Ensures compliance with tip distribution, safe service of alcohol, food handling, and sanitation standards This full time positions comes with a full benefit package after 90 days to include optional health benefits, supplemental insurances, company paid $50,000 life insurance, holiday pay, accrued PTO, travel discounts, meal discounts and more. Qualifications QUALIFICATIONS/SKILLS: each essential duty satisfactorily. skill, and/or ability required. To perform this job successfully, an individual must be able to perform The requirements listed below are representative of the knowledge, High School Diploma or Equivalent Ability to read and write in English Ability to read and comprehend instructions, short correspondence, and memos Ability to write correspondence Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees May be required to compute basic arithmetic Availability on weekends and holidays Must be able to pass a background check DESIRED QUALIFICATIONS: Associates Degree in Hospitality or related field with two years ofexperience in a Food & Beverage role. PHYSICAL DEMANDS: While performing the duties of this job, the person must be able tofrequently move about inside the kitchen and dining areas. WORK SCHEDULE: Work a full time varied schedule including days, nights, weekdays, andweekends as assigned by the Food & Beverage Manager/ Director.
Mar 27, 2024
Full time
Food & Beverage Supervisor Job Details Level Experienced Job Location Hotel Blackhawk - Davenport, IA Position Type Full Time Job Shift Any ESSENTIAL DUTIES AND RESPONSIBILITIES Come and be a part of history! Hotel Blackhawk; a hotel with a century of elegance, located in downtown Davenport, Iowa, is looking for a Food & Beverage Supervisor to lead at Bix Bistro, Rise coffeeshop and our bowling lounge. Join a team that knows how to have fun while working hard! A team that shares passion, perseverance and humility. Guest Services: 60% Interacts with guests to obtain feedback on product quality and service levels Responds to and handles guest problems and complaints Observes service behaviors of employees and provides feedback to individuals and managers Assist with service during heavy meal times Managerial Tasks: 20% Provides direction for all day-to-day operations Assist with recruitment, hiring, and training of all F&B staff Impose disciplinary action when necessary Conducts annual performance reviews for all F&B hourly staff Administrative Tasks: 20% Keep a clean work area according to health and kitchen standards Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Ensures property policies are administered fairly and consistently Manage inventory of all front of the house kitchen items, BDT, and Banquets Assist with the creation and implementation of new menu items Maintain a low labor cost Assist with scheduling all Bix, BDT, and Banquet employees based on occupancy, events, and employee status Attend all BEO, F&B, Culinary, and staff meetings Ensures compliance with tip distribution, safe service of alcohol, food handling, and sanitation standards This full time positions comes with a full benefit package after 90 days to include optional health benefits, supplemental insurances, company paid $50,000 life insurance, holiday pay, accrued PTO, travel discounts, meal discounts and more. Qualifications QUALIFICATIONS/SKILLS: each essential duty satisfactorily. skill, and/or ability required. To perform this job successfully, an individual must be able to perform The requirements listed below are representative of the knowledge, High School Diploma or Equivalent Ability to read and write in English Ability to read and comprehend instructions, short correspondence, and memos Ability to write correspondence Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees May be required to compute basic arithmetic Availability on weekends and holidays Must be able to pass a background check DESIRED QUALIFICATIONS: Associates Degree in Hospitality or related field with two years ofexperience in a Food & Beverage role. PHYSICAL DEMANDS: While performing the duties of this job, the person must be able tofrequently move about inside the kitchen and dining areas. WORK SCHEDULE: Work a full time varied schedule including days, nights, weekdays, andweekends as assigned by the Food & Beverage Manager/ Director.
The pay rate for this position starts at $18.00 / hour, with the opportunity for more based on prior experience. Parkhurst Dining, part of the Eat'n Park Hospitality Group, is a family owned, family run company that provides culinary, dining and catering services to over 65 organizations and universities east of the Mississippi. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you've been searching for a place where you can do what you love, love what you do and have room to grow, consider Parkhurst! JOB SUMMARY Supervises the kitchen by ensuring that day-to-day operations run smoothly and according to established company procedures. Ensures that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members. Assists in following established cost guidelines and ensures compliance with established standards. May participate with members of management in the interviewing, orientation, hiring, training, scheduling, discipline and performance appraisals of team members. Acts as a liaison between hourly team members and members of management. May also be required to perform hands-on tasks as required by the operation. BENEFITS • FREE meal during your shift • 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining. • Paid time off • Management career advancement opportunities • Access to continuous development with Smile Universe • Eligibility for 401k, vision, dental and medical plans ESSENTIAL FUNCTIONS Supervises team members in their area of responsibility. Consults with members of management to make changes as needed to improve services. Follows established Parkhurst and client policies and procedures. Upholds standards. Communicates using Hospitality Imperatives guidelines and coaches team members on their use of the hospitality imperatives. May assist in purchasing foods and supplies. Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management. Follows the human resource policies and procedures; Treats team members with fairness and respect. Orients and trains staff. May be required to present inservice training programs. Communicates to staff regularly, both formally and informally; holds team meetings to ensure staff awareness of department activities. Assists management in keeping team members aware of any changes in policies and procedures. Serves as a role model for team members by maintaining standards for appearance, dress, attendance and professional behavior. Enforces safety standards with team members. Reports safety problems to management. Ensures sanitation standards are enforced. Monitors cleaning procedures. Assist kitchen staff with their duties as needed. Perform any other duties as assigned by the management. Experience needed: cooking in a fast paced short order or a la carte scratch kitchen cash handling and registers scheduling inventory and ordering Physical Demands and Working Conditions: Lifting objects up to 50 lbs. Bending, reaching and grasping. Walking short distances. Exposure to high noise, heat and humidity levels. Standing for long periods on hard surfaces. Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Mar 27, 2024
Full time
The pay rate for this position starts at $18.00 / hour, with the opportunity for more based on prior experience. Parkhurst Dining, part of the Eat'n Park Hospitality Group, is a family owned, family run company that provides culinary, dining and catering services to over 65 organizations and universities east of the Mississippi. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you've been searching for a place where you can do what you love, love what you do and have room to grow, consider Parkhurst! JOB SUMMARY Supervises the kitchen by ensuring that day-to-day operations run smoothly and according to established company procedures. Ensures that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members. Assists in following established cost guidelines and ensures compliance with established standards. May participate with members of management in the interviewing, orientation, hiring, training, scheduling, discipline and performance appraisals of team members. Acts as a liaison between hourly team members and members of management. May also be required to perform hands-on tasks as required by the operation. BENEFITS • FREE meal during your shift • 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining. • Paid time off • Management career advancement opportunities • Access to continuous development with Smile Universe • Eligibility for 401k, vision, dental and medical plans ESSENTIAL FUNCTIONS Supervises team members in their area of responsibility. Consults with members of management to make changes as needed to improve services. Follows established Parkhurst and client policies and procedures. Upholds standards. Communicates using Hospitality Imperatives guidelines and coaches team members on their use of the hospitality imperatives. May assist in purchasing foods and supplies. Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management. Follows the human resource policies and procedures; Treats team members with fairness and respect. Orients and trains staff. May be required to present inservice training programs. Communicates to staff regularly, both formally and informally; holds team meetings to ensure staff awareness of department activities. Assists management in keeping team members aware of any changes in policies and procedures. Serves as a role model for team members by maintaining standards for appearance, dress, attendance and professional behavior. Enforces safety standards with team members. Reports safety problems to management. Ensures sanitation standards are enforced. Monitors cleaning procedures. Assist kitchen staff with their duties as needed. Perform any other duties as assigned by the management. Experience needed: cooking in a fast paced short order or a la carte scratch kitchen cash handling and registers scheduling inventory and ordering Physical Demands and Working Conditions: Lifting objects up to 50 lbs. Bending, reaching and grasping. Walking short distances. Exposure to high noise, heat and humidity levels. Standing for long periods on hard surfaces. Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The pay rate for this position starts at $18.00 / hour, with the opportunity for more based on prior experience. Parkhurst Dining, part of the Eat'n Park Hospitality Group, is a family owned, family run company that provides culinary, dining and catering services to over 65 organizations and universities east of the Mississippi. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you've been searching for a place where you can do what you love, love what you do and have room to grow, consider Parkhurst! JOB SUMMARY Supervises the kitchen by ensuring that day-to-day operations run smoothly and according to established company procedures. Ensures that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members. Assists in following established cost guidelines and ensures compliance with established standards. May participate with members of management in the interviewing, orientation, hiring, training, scheduling, discipline and performance appraisals of team members. Acts as a liaison between hourly team members and members of management. May also be required to perform hands-on tasks as required by the operation. BENEFITS • FREE meal during your shift • 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining. • Paid time off • Management career advancement opportunities • Access to continuous development with Smile Universe • Eligibility for 401k, vision, dental and medical plans ESSENTIAL FUNCTIONS Supervises team members in their area of responsibility. Consults with members of management to make changes as needed to improve services. Follows established Parkhurst and client policies and procedures. Upholds standards. Communicates using Hospitality Imperatives guidelines and coaches team members on their use of the hospitality imperatives. May assist in purchasing foods and supplies. Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management. Follows the human resource policies and procedures; Treats team members with fairness and respect. Orients and trains staff. May be required to present inservice training programs. Communicates to staff regularly, both formally and informally; holds team meetings to ensure staff awareness of department activities. Assists management in keeping team members aware of any changes in policies and procedures. Serves as a role model for team members by maintaining standards for appearance, dress, attendance and professional behavior. Enforces safety standards with team members. Reports safety problems to management. Ensures sanitation standards are enforced. Monitors cleaning procedures. Assist kitchen staff with their duties as needed. Perform any other duties as assigned by the management. Experience needed: cooking in a fast paced short order or a la carte scratch kitchen cash handling and registers scheduling inventory and ordering Physical Demands and Working Conditions: Lifting objects up to 50 lbs. Bending, reaching and grasping. Walking short distances. Exposure to high noise, heat and humidity levels. Standing for long periods on hard surfaces. Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Mar 27, 2024
Full time
The pay rate for this position starts at $18.00 / hour, with the opportunity for more based on prior experience. Parkhurst Dining, part of the Eat'n Park Hospitality Group, is a family owned, family run company that provides culinary, dining and catering services to over 65 organizations and universities east of the Mississippi. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you've been searching for a place where you can do what you love, love what you do and have room to grow, consider Parkhurst! JOB SUMMARY Supervises the kitchen by ensuring that day-to-day operations run smoothly and according to established company procedures. Ensures that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members. Assists in following established cost guidelines and ensures compliance with established standards. May participate with members of management in the interviewing, orientation, hiring, training, scheduling, discipline and performance appraisals of team members. Acts as a liaison between hourly team members and members of management. May also be required to perform hands-on tasks as required by the operation. BENEFITS • FREE meal during your shift • 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining. • Paid time off • Management career advancement opportunities • Access to continuous development with Smile Universe • Eligibility for 401k, vision, dental and medical plans ESSENTIAL FUNCTIONS Supervises team members in their area of responsibility. Consults with members of management to make changes as needed to improve services. Follows established Parkhurst and client policies and procedures. Upholds standards. Communicates using Hospitality Imperatives guidelines and coaches team members on their use of the hospitality imperatives. May assist in purchasing foods and supplies. Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management. Follows the human resource policies and procedures; Treats team members with fairness and respect. Orients and trains staff. May be required to present inservice training programs. Communicates to staff regularly, both formally and informally; holds team meetings to ensure staff awareness of department activities. Assists management in keeping team members aware of any changes in policies and procedures. Serves as a role model for team members by maintaining standards for appearance, dress, attendance and professional behavior. Enforces safety standards with team members. Reports safety problems to management. Ensures sanitation standards are enforced. Monitors cleaning procedures. Assist kitchen staff with their duties as needed. Perform any other duties as assigned by the management. Experience needed: cooking in a fast paced short order or a la carte scratch kitchen cash handling and registers scheduling inventory and ordering Physical Demands and Working Conditions: Lifting objects up to 50 lbs. Bending, reaching and grasping. Walking short distances. Exposure to high noise, heat and humidity levels. Standing for long periods on hard surfaces. Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The pay rate for this position starts at $18.00 / hour, with the opportunity for more based on prior experience. Parkhurst Dining, part of the Eat'n Park Hospitality Group, is a family owned, family run company that provides culinary, dining and catering services to over 65 organizations and universities east of the Mississippi. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you've been searching for a place where you can do what you love, love what you do and have room to grow, consider Parkhurst! JOB SUMMARY Supervises the kitchen by ensuring that day-to-day operations run smoothly and according to established company procedures. Ensures that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members. Assists in following established cost guidelines and ensures compliance with established standards. May participate with members of management in the interviewing, orientation, hiring, training, scheduling, discipline and performance appraisals of team members. Acts as a liaison between hourly team members and members of management. May also be required to perform hands-on tasks as required by the operation. BENEFITS • FREE meal during your shift • 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining. • Paid time off • Management career advancement opportunities • Access to continuous development with Smile Universe • Eligibility for 401k, vision, dental and medical plans ESSENTIAL FUNCTIONS Supervises team members in their area of responsibility. Consults with members of management to make changes as needed to improve services. Follows established Parkhurst and client policies and procedures. Upholds standards. Communicates using Hospitality Imperatives guidelines and coaches team members on their use of the hospitality imperatives. May assist in purchasing foods and supplies. Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management. Follows the human resource policies and procedures; Treats team members with fairness and respect. Orients and trains staff. May be required to present inservice training programs. Communicates to staff regularly, both formally and informally; holds team meetings to ensure staff awareness of department activities. Assists management in keeping team members aware of any changes in policies and procedures. Serves as a role model for team members by maintaining standards for appearance, dress, attendance and professional behavior. Enforces safety standards with team members. Reports safety problems to management. Ensures sanitation standards are enforced. Monitors cleaning procedures. Assist kitchen staff with their duties as needed. Perform any other duties as assigned by the management. Experience needed: cooking in a fast paced short order or a la carte scratch kitchen cash handling and registers scheduling inventory and ordering Physical Demands and Working Conditions: Lifting objects up to 50 lbs. Bending, reaching and grasping. Walking short distances. Exposure to high noise, heat and humidity levels. Standing for long periods on hard surfaces. Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Mar 27, 2024
Full time
The pay rate for this position starts at $18.00 / hour, with the opportunity for more based on prior experience. Parkhurst Dining, part of the Eat'n Park Hospitality Group, is a family owned, family run company that provides culinary, dining and catering services to over 65 organizations and universities east of the Mississippi. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you've been searching for a place where you can do what you love, love what you do and have room to grow, consider Parkhurst! JOB SUMMARY Supervises the kitchen by ensuring that day-to-day operations run smoothly and according to established company procedures. Ensures that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members. Assists in following established cost guidelines and ensures compliance with established standards. May participate with members of management in the interviewing, orientation, hiring, training, scheduling, discipline and performance appraisals of team members. Acts as a liaison between hourly team members and members of management. May also be required to perform hands-on tasks as required by the operation. BENEFITS • FREE meal during your shift • 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining. • Paid time off • Management career advancement opportunities • Access to continuous development with Smile Universe • Eligibility for 401k, vision, dental and medical plans ESSENTIAL FUNCTIONS Supervises team members in their area of responsibility. Consults with members of management to make changes as needed to improve services. Follows established Parkhurst and client policies and procedures. Upholds standards. Communicates using Hospitality Imperatives guidelines and coaches team members on their use of the hospitality imperatives. May assist in purchasing foods and supplies. Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management. Follows the human resource policies and procedures; Treats team members with fairness and respect. Orients and trains staff. May be required to present inservice training programs. Communicates to staff regularly, both formally and informally; holds team meetings to ensure staff awareness of department activities. Assists management in keeping team members aware of any changes in policies and procedures. Serves as a role model for team members by maintaining standards for appearance, dress, attendance and professional behavior. Enforces safety standards with team members. Reports safety problems to management. Ensures sanitation standards are enforced. Monitors cleaning procedures. Assist kitchen staff with their duties as needed. Perform any other duties as assigned by the management. Experience needed: cooking in a fast paced short order or a la carte scratch kitchen cash handling and registers scheduling inventory and ordering Physical Demands and Working Conditions: Lifting objects up to 50 lbs. Bending, reaching and grasping. Walking short distances. Exposure to high noise, heat and humidity levels. Standing for long periods on hard surfaces. Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The pay rate for this position starts at $18.00 / hour, with the opportunity for more based on prior experience. Parkhurst Dining, part of the Eat'n Park Hospitality Group, is a family owned, family run company that provides culinary, dining and catering services to over 65 organizations and universities east of the Mississippi. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you've been searching for a place where you can do what you love, love what you do and have room to grow, consider Parkhurst! JOB SUMMARY Supervises the kitchen by ensuring that day-to-day operations run smoothly and according to established company procedures. Ensures that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members. Assists in following established cost guidelines and ensures compliance with established standards. May participate with members of management in the interviewing, orientation, hiring, training, scheduling, discipline and performance appraisals of team members. Acts as a liaison between hourly team members and members of management. May also be required to perform hands-on tasks as required by the operation. BENEFITS • FREE meal during your shift • 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining. • Paid time off • Management career advancement opportunities • Access to continuous development with Smile Universe • Eligibility for 401k, vision, dental and medical plans ESSENTIAL FUNCTIONS Supervises team members in their area of responsibility. Consults with members of management to make changes as needed to improve services. Follows established Parkhurst and client policies and procedures. Upholds standards. Communicates using Hospitality Imperatives guidelines and coaches team members on their use of the hospitality imperatives. May assist in purchasing foods and supplies. Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management. Follows the human resource policies and procedures; Treats team members with fairness and respect. Orients and trains staff. May be required to present inservice training programs. Communicates to staff regularly, both formally and informally; holds team meetings to ensure staff awareness of department activities. Assists management in keeping team members aware of any changes in policies and procedures. Serves as a role model for team members by maintaining standards for appearance, dress, attendance and professional behavior. Enforces safety standards with team members. Reports safety problems to management. Ensures sanitation standards are enforced. Monitors cleaning procedures. Assist kitchen staff with their duties as needed. Perform any other duties as assigned by the management. Experience needed: cooking in a fast paced short order or a la carte scratch kitchen cash handling and registers scheduling inventory and ordering Physical Demands and Working Conditions: Lifting objects up to 50 lbs. Bending, reaching and grasping. Walking short distances. Exposure to high noise, heat and humidity levels. Standing for long periods on hard surfaces. Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Mar 27, 2024
Full time
The pay rate for this position starts at $18.00 / hour, with the opportunity for more based on prior experience. Parkhurst Dining, part of the Eat'n Park Hospitality Group, is a family owned, family run company that provides culinary, dining and catering services to over 65 organizations and universities east of the Mississippi. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you've been searching for a place where you can do what you love, love what you do and have room to grow, consider Parkhurst! JOB SUMMARY Supervises the kitchen by ensuring that day-to-day operations run smoothly and according to established company procedures. Ensures that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members. Assists in following established cost guidelines and ensures compliance with established standards. May participate with members of management in the interviewing, orientation, hiring, training, scheduling, discipline and performance appraisals of team members. Acts as a liaison between hourly team members and members of management. May also be required to perform hands-on tasks as required by the operation. BENEFITS • FREE meal during your shift • 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining. • Paid time off • Management career advancement opportunities • Access to continuous development with Smile Universe • Eligibility for 401k, vision, dental and medical plans ESSENTIAL FUNCTIONS Supervises team members in their area of responsibility. Consults with members of management to make changes as needed to improve services. Follows established Parkhurst and client policies and procedures. Upholds standards. Communicates using Hospitality Imperatives guidelines and coaches team members on their use of the hospitality imperatives. May assist in purchasing foods and supplies. Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management. Follows the human resource policies and procedures; Treats team members with fairness and respect. Orients and trains staff. May be required to present inservice training programs. Communicates to staff regularly, both formally and informally; holds team meetings to ensure staff awareness of department activities. Assists management in keeping team members aware of any changes in policies and procedures. Serves as a role model for team members by maintaining standards for appearance, dress, attendance and professional behavior. Enforces safety standards with team members. Reports safety problems to management. Ensures sanitation standards are enforced. Monitors cleaning procedures. Assist kitchen staff with their duties as needed. Perform any other duties as assigned by the management. Experience needed: cooking in a fast paced short order or a la carte scratch kitchen cash handling and registers scheduling inventory and ordering Physical Demands and Working Conditions: Lifting objects up to 50 lbs. Bending, reaching and grasping. Walking short distances. Exposure to high noise, heat and humidity levels. Standing for long periods on hard surfaces. Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Rand Tower Hotel, a Tribute Portfolio Hotel offers modern travelers a vibrant, story-rich experience in the meticulously restored Deco-era Rand Tower. Feel the history of Minneapolis in an atmosphere that celebrates our landmark hotel's storied heritage and downtown location. Two hundred and seventy sophisticated guest rooms and suites represent a contemporary embodiment of elevated comfort. Dining concepted by Minneapolis-based chef Daniel del Prado, is highlighted by three distinctive restaurants and bars, each bringing distinct points of view on French cuisine; taking guests on a journey from traditional French bistro dishes and cocktails in the first floor lobby bar, Bar Rufus, to innovative large-format cocktails inspired by French island rhums in the playful cocktail lounge, Miaou Miaou, to the premiere restaurant, Blondette- featuring classic French dishes using Pacific Northwest ingredients served in the one-of-a-kind dining room beneath a retractable roof. Overview Engineer Opportunity - 2nd Shift (3p-11p) At the The Rand Tower Hotel Tribute Portfolio we consistently rise above the competition. We are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. We offer all of our employees the following benefits: Highly competitive wages Hotel room discounts and travel benefits with the Marriott family of brands as well as Pyramid Global Hospitality hotels 401K Plan with Employer Match Additionally, we offer our full-time employees the following benefits: Paid Time Off with unlimited PTO rollover and PTO cash out options Comprehensive employee benefit/insurance programs Company paid life and AD&D insurance Complimentary lunch program Tuition reimbursement 7 Paid Holidays If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Rand Tower Hotel Tribute Portfolio with Pyramid Global Hospitality can mean for you! To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel. The Engineer will: Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs. climb ladders up to 30 feet high and reach in all directions, often times overhead. Detailed record keeping in English is required for logs and inspection sheets. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. Perform all the essential functions of Shift Engineer when required. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. Basic mechanical aptitude for operation and repair of hotel equipment. Skill in the use of related tools (including both hand and electric tools). Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions. Ability to perform tasks requiring bending, stooping and kneeling. Ability to push and pull objects or materials weighing up to 200 lbs. Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead. Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high. Ability to work alone with minimal supervision. Ability to deal with a number of problems requiring initiative and good judgement. Ability to move and work throughout the hotel for the duration of the shift. Qualifications QUALIFICATION STANDARDS Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred. Experience: Basic experience in maintenance trades, including electrical, plumbing, mechanical and carpentry. Minimal (1) one year hotel experience preferred. Licenses or certificates: No licenses required. Grooming: All employees must maintain a neat, clean and well groomed appearance (specific standards available). Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands. The Rand Tower Hotel Tribute Portfolio is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA Compensation Range The compensation for this position is $21.00/Hr. - $23.00/Hr. based on qualifications and experience.
Mar 27, 2024
Full time
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Rand Tower Hotel, a Tribute Portfolio Hotel offers modern travelers a vibrant, story-rich experience in the meticulously restored Deco-era Rand Tower. Feel the history of Minneapolis in an atmosphere that celebrates our landmark hotel's storied heritage and downtown location. Two hundred and seventy sophisticated guest rooms and suites represent a contemporary embodiment of elevated comfort. Dining concepted by Minneapolis-based chef Daniel del Prado, is highlighted by three distinctive restaurants and bars, each bringing distinct points of view on French cuisine; taking guests on a journey from traditional French bistro dishes and cocktails in the first floor lobby bar, Bar Rufus, to innovative large-format cocktails inspired by French island rhums in the playful cocktail lounge, Miaou Miaou, to the premiere restaurant, Blondette- featuring classic French dishes using Pacific Northwest ingredients served in the one-of-a-kind dining room beneath a retractable roof. Overview Engineer Opportunity - 2nd Shift (3p-11p) At the The Rand Tower Hotel Tribute Portfolio we consistently rise above the competition. We are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. We offer all of our employees the following benefits: Highly competitive wages Hotel room discounts and travel benefits with the Marriott family of brands as well as Pyramid Global Hospitality hotels 401K Plan with Employer Match Additionally, we offer our full-time employees the following benefits: Paid Time Off with unlimited PTO rollover and PTO cash out options Comprehensive employee benefit/insurance programs Company paid life and AD&D insurance Complimentary lunch program Tuition reimbursement 7 Paid Holidays If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Rand Tower Hotel Tribute Portfolio with Pyramid Global Hospitality can mean for you! To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel. The Engineer will: Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs. climb ladders up to 30 feet high and reach in all directions, often times overhead. Detailed record keeping in English is required for logs and inspection sheets. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. Perform all the essential functions of Shift Engineer when required. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. Basic mechanical aptitude for operation and repair of hotel equipment. Skill in the use of related tools (including both hand and electric tools). Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions. Ability to perform tasks requiring bending, stooping and kneeling. Ability to push and pull objects or materials weighing up to 200 lbs. Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead. Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high. Ability to work alone with minimal supervision. Ability to deal with a number of problems requiring initiative and good judgement. Ability to move and work throughout the hotel for the duration of the shift. Qualifications QUALIFICATION STANDARDS Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred. Experience: Basic experience in maintenance trades, including electrical, plumbing, mechanical and carpentry. Minimal (1) one year hotel experience preferred. Licenses or certificates: No licenses required. Grooming: All employees must maintain a neat, clean and well groomed appearance (specific standards available). Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands. The Rand Tower Hotel Tribute Portfolio is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA Compensation Range The compensation for this position is $21.00/Hr. - $23.00/Hr. based on qualifications and experience.
The Opportunity Delaware North Parks and Resorts is hiring full-time Dining Room Supervisors to join our team at Tenaya Lodge At Yosemite in Fish Camp, California. If you thrive in a collaborative, fast-paced environment and take pride in delivering exceptional service to guests, apply to this Dining Room Supervisor position today. Pay $20.00 - $22.00 / hour Information on our comprehensive benefits package can be found at . Life at Tenaya at Yosemite Embark on a thrilling journey at Tenaya Lodge! Nestled near Yosemite National Park's entrance, our mountain resort promises a year-round playground for outdoor enthusiasts. Join our global team in an awe-inspiring location that inspires every day. Close proximity to outdoor attractions including Yosemite National Park, Bass Lake, Sierra National Forest Opportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more! Perks at Tenaya at Yosemite Health, dental, and vision insurance 401k with company match Paid vacation days and holidays Paid parental bonding leave Tuition or professional certification reimbursement Weekly pay Free shift meal in our employee dining room Commuter bonus - $10/day for 35+ miles and $20/day for 50+ miles Employee discounts - 20% off food and beverage and 30% off retail Referral bonus - earn $200 for each eligible referral Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide Available for full-time, year-round team members Responsibilities Assign duties to scheduled dining room team members Perform service tasks, such as clearing tables, serving food and drinks, seating guests, and cashier duties when necessary Investigate and resolve situations regarding food quality, service, or accommodations Review work procedures and operational initiatives to improve service, performance, or safety Assist Restaurant Manager with team member trainings and compliance Monitor daily and hourly cleaning Manage labor and profit loss Ensure proper cash handling and tip record keeping for shift Operate company vehicles for transportation across the property as needed Qualifications A valid driver's license Minimum of 2 years' supervisory experience preferred Must be self-motivated, able to work without direct supervision, accept challenges, and embrace new opportunities Excellent communication skills, written and verbal Excellent customer service and employee relation skills California RBS certification is required Serve safe manager is certification Physical Requirements Ability to lift or carry 50 pounds. Ability to stand or walk 100% of the time. Possible exposure to secondhand smoke. Possible exposure to high volume of noise. Shift Details Evening shift Weekends Holidays Overtime as needed Who We Are Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore in and around Yosemite. We offer a variety of employee housing which includes meals, utilities, internet, and laundry. We also provide free mountain bike rental, weekly trips to Oakhurst, and employee discounts on lodging and services. For local candidates, we offer a commute incentive for all commutes over 50 miles one way. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Mar 26, 2024
Full time
The Opportunity Delaware North Parks and Resorts is hiring full-time Dining Room Supervisors to join our team at Tenaya Lodge At Yosemite in Fish Camp, California. If you thrive in a collaborative, fast-paced environment and take pride in delivering exceptional service to guests, apply to this Dining Room Supervisor position today. Pay $20.00 - $22.00 / hour Information on our comprehensive benefits package can be found at . Life at Tenaya at Yosemite Embark on a thrilling journey at Tenaya Lodge! Nestled near Yosemite National Park's entrance, our mountain resort promises a year-round playground for outdoor enthusiasts. Join our global team in an awe-inspiring location that inspires every day. Close proximity to outdoor attractions including Yosemite National Park, Bass Lake, Sierra National Forest Opportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more! Perks at Tenaya at Yosemite Health, dental, and vision insurance 401k with company match Paid vacation days and holidays Paid parental bonding leave Tuition or professional certification reimbursement Weekly pay Free shift meal in our employee dining room Commuter bonus - $10/day for 35+ miles and $20/day for 50+ miles Employee discounts - 20% off food and beverage and 30% off retail Referral bonus - earn $200 for each eligible referral Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide Available for full-time, year-round team members Responsibilities Assign duties to scheduled dining room team members Perform service tasks, such as clearing tables, serving food and drinks, seating guests, and cashier duties when necessary Investigate and resolve situations regarding food quality, service, or accommodations Review work procedures and operational initiatives to improve service, performance, or safety Assist Restaurant Manager with team member trainings and compliance Monitor daily and hourly cleaning Manage labor and profit loss Ensure proper cash handling and tip record keeping for shift Operate company vehicles for transportation across the property as needed Qualifications A valid driver's license Minimum of 2 years' supervisory experience preferred Must be self-motivated, able to work without direct supervision, accept challenges, and embrace new opportunities Excellent communication skills, written and verbal Excellent customer service and employee relation skills California RBS certification is required Serve safe manager is certification Physical Requirements Ability to lift or carry 50 pounds. Ability to stand or walk 100% of the time. Possible exposure to secondhand smoke. Possible exposure to high volume of noise. Shift Details Evening shift Weekends Holidays Overtime as needed Who We Are Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore in and around Yosemite. We offer a variety of employee housing which includes meals, utilities, internet, and laundry. We also provide free mountain bike rental, weekly trips to Oakhurst, and employee discounts on lodging and services. For local candidates, we offer a commute incentive for all commutes over 50 miles one way. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The Joule Dallas, TX Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas. Overview: The Reservations Supervisor plays a leading role in generating revenue for the hotel. Some of your daily tasks will involve following sales strategies, listening and communicating effectively with a wide range of callers, closing sales, and inputting detailed information into the property management system. Our Reservations Supervisor needs to be available to work on different shifts designed to cover the Reservation Center between 7 AM and 11 PM, seven days a week. The Supervisor will be responsible for managing processes, maintaining standards and doing schedules for ambassadors. Responsibilities: Maintain a professional and high-quality service oriented environment at all times Process all reservation requests, changes and cancellations received by phone, fax, email, and through corporate reservations center or travel agencies Maximize rate for all reservations, and use up-selling techniques Maintain current knowledge of all hotels & outlets offerings and hours of operation Access guest history records and maintain accurate information Resolve guest complaints, ensuring guest satisfaction Support groups and events team as required, ensuring a timely service and optimum satisfaction Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training, conducting coaching and counseling and delivering recognition Perform other reasonable job duties as requested by leader Qualifications: High School Diploma or related Minimum of 1 year of general Hotel experience required Minimum of 1 year of experience in a luxury hospitality setting preferred Excellent written and verbal communication skills Ability to effectively engage individuals over the phone Organized and detail oriented with the ability to be flexible Must possess the ability to handle stressful situations in a calm, professional manner Proactive and exceptional organization skills Time management focused Must have strong computer skills Available to work a varied schedule that will include evenings and weekends Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests
Mar 23, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The Joule Dallas, TX Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas. Overview: The Reservations Supervisor plays a leading role in generating revenue for the hotel. Some of your daily tasks will involve following sales strategies, listening and communicating effectively with a wide range of callers, closing sales, and inputting detailed information into the property management system. Our Reservations Supervisor needs to be available to work on different shifts designed to cover the Reservation Center between 7 AM and 11 PM, seven days a week. The Supervisor will be responsible for managing processes, maintaining standards and doing schedules for ambassadors. Responsibilities: Maintain a professional and high-quality service oriented environment at all times Process all reservation requests, changes and cancellations received by phone, fax, email, and through corporate reservations center or travel agencies Maximize rate for all reservations, and use up-selling techniques Maintain current knowledge of all hotels & outlets offerings and hours of operation Access guest history records and maintain accurate information Resolve guest complaints, ensuring guest satisfaction Support groups and events team as required, ensuring a timely service and optimum satisfaction Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training, conducting coaching and counseling and delivering recognition Perform other reasonable job duties as requested by leader Qualifications: High School Diploma or related Minimum of 1 year of general Hotel experience required Minimum of 1 year of experience in a luxury hospitality setting preferred Excellent written and verbal communication skills Ability to effectively engage individuals over the phone Organized and detail oriented with the ability to be flexible Must possess the ability to handle stressful situations in a calm, professional manner Proactive and exceptional organization skills Time management focused Must have strong computer skills Available to work a varied schedule that will include evenings and weekends Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests
Food Service Supervisor Kiov Incorporated McDonalds Job details Location Sarnia, ON N7S 3Y4 Salary 16.92 hourly / 30 to 40 hours per week Terms of employment Permanent employment Full time Shift Start date Starts as soon as possible. Vacancies 2 vacancies Overview Languages English Education Secondary (high) school graduation certificate Experience 7 months to less than 1 year Work setting. Food service establishment Responsibilities Tasks Supervise and co-ordinate activities of staff who prepare and portion food Train staff in job duties, sanitation and safety procedures Address customers' complaints or concerns Maintain records of stock, repairs, sales and wastage Prepare and submit reports Establish work schedules Additional information Work conditions and physical capabilities Fast-paced environment Work under pressure Standing for extended periods Attention to detail Employment groups Help - Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Youth Who can apply to this job? The employer accepts applications from: Canadian citizens and permanent or temporary residents of Canada. Other candidates with or without a valid Canadian work permit. How to apply By email
Mar 23, 2024
Food Service Supervisor Kiov Incorporated McDonalds Job details Location Sarnia, ON N7S 3Y4 Salary 16.92 hourly / 30 to 40 hours per week Terms of employment Permanent employment Full time Shift Start date Starts as soon as possible. Vacancies 2 vacancies Overview Languages English Education Secondary (high) school graduation certificate Experience 7 months to less than 1 year Work setting. Food service establishment Responsibilities Tasks Supervise and co-ordinate activities of staff who prepare and portion food Train staff in job duties, sanitation and safety procedures Address customers' complaints or concerns Maintain records of stock, repairs, sales and wastage Prepare and submit reports Establish work schedules Additional information Work conditions and physical capabilities Fast-paced environment Work under pressure Standing for extended periods Attention to detail Employment groups Help - Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Youth Who can apply to this job? The employer accepts applications from: Canadian citizens and permanent or temporary residents of Canada. Other candidates with or without a valid Canadian work permit. How to apply By email
Job Title: Café Julie's Supervisor Pay Rate: $20.50 - $22.50 per hour inclusive of hourly pay rate + service charge $20.50 - $22.50 per hour based on $16.00 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $5.00-$7.00 per hour. Service charges are commissions and will fluctuate based on events and time of year. Job Summary: The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Food and Beverage team, this person will supervise Café Julie's and coordinate activities of employees responsible for engaging in providing courteous and rapid service to guests. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here. What you will be doing: Develop and execute training initiatives and procedures for all staff positions in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence Execute service duties in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence Oversee operations of Café Julie's Resolve guest complaints regarding food or service Account for and record all comp ticket information for each shift Report to Manager on guest and staff activities for each shift Schedule, deploy and/or cut staff based on daily and/or immediate business needs Greet and assist guests to offer recommendations and descriptions for the purpose of assisting and up-selling the case items Develop and coach the other Café Julie's Supervisors and employees Assist in the recruitment, interviewing, hiring, and training of new employees Assist Chef and Manager with label making for new or seasonal food and beverages Stock shelves, counters or tables with merchandise Assist attendant in retrieving items from the kitchen and serve as needed Assist the barista as needed on the espresso bar Assist the attendant with clearing of tables, condiment bar and trash can area as needed Oversee ongoing required and necessary maintenance, sanitation, and upkeep to maintain the restaurant's new quality Ensure station and daily side work duties are complete prior to staff departure Conducts monthly front of house and retail inventory Oversee ongoing required and necessary maintenance, sanitation, and upkeep to maintain the quality of the restaurant Assist the Manager with weekly scheduling of staff This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change. What we are looking for: Bachelor's degree from four-year college or university preferred; and two to four years of related experience. Enthusiastic, friendly, and energetic team member who works well with others Strong interpersonal communication skills Reasonable accommodations will be made for individuals with disabilities Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests. Why Choose the Broadmoor (Benefits) Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world. Benefits - Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits. Career Development - We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career. The application deadline for this position is April 20th, 2024 to beconsidered. We encourage applicants to apply early for full consideration and this posting will remain open until filled.
Mar 22, 2024
Full time
Job Title: Café Julie's Supervisor Pay Rate: $20.50 - $22.50 per hour inclusive of hourly pay rate + service charge $20.50 - $22.50 per hour based on $16.00 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $5.00-$7.00 per hour. Service charges are commissions and will fluctuate based on events and time of year. Job Summary: The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Food and Beverage team, this person will supervise Café Julie's and coordinate activities of employees responsible for engaging in providing courteous and rapid service to guests. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here. What you will be doing: Develop and execute training initiatives and procedures for all staff positions in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence Execute service duties in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence Oversee operations of Café Julie's Resolve guest complaints regarding food or service Account for and record all comp ticket information for each shift Report to Manager on guest and staff activities for each shift Schedule, deploy and/or cut staff based on daily and/or immediate business needs Greet and assist guests to offer recommendations and descriptions for the purpose of assisting and up-selling the case items Develop and coach the other Café Julie's Supervisors and employees Assist in the recruitment, interviewing, hiring, and training of new employees Assist Chef and Manager with label making for new or seasonal food and beverages Stock shelves, counters or tables with merchandise Assist attendant in retrieving items from the kitchen and serve as needed Assist the barista as needed on the espresso bar Assist the attendant with clearing of tables, condiment bar and trash can area as needed Oversee ongoing required and necessary maintenance, sanitation, and upkeep to maintain the restaurant's new quality Ensure station and daily side work duties are complete prior to staff departure Conducts monthly front of house and retail inventory Oversee ongoing required and necessary maintenance, sanitation, and upkeep to maintain the quality of the restaurant Assist the Manager with weekly scheduling of staff This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change. What we are looking for: Bachelor's degree from four-year college or university preferred; and two to four years of related experience. Enthusiastic, friendly, and energetic team member who works well with others Strong interpersonal communication skills Reasonable accommodations will be made for individuals with disabilities Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests. Why Choose the Broadmoor (Benefits) Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world. Benefits - Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits. Career Development - We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career. The application deadline for this position is April 20th, 2024 to beconsidered. We encourage applicants to apply early for full consideration and this posting will remain open until filled.
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Overview WHERE YOU WORK Elevation Hotel and Spa is a destination adventure resort that incorporates Crested Butte's local culture featuring a new craft cocktail focused lobby bar "billy barr" named after the famed local climate researcher. The Matchstick Lounge is a relaxing space to unwind, play pool and is themed around the adventure movie production company. The main culinary outlet, José, features a unique menu of chef-crafted, Guadalajara-inspired favorites as well as craft cocktails and serves guests both indoors and on an expansive slope side patio. WHY YOU'RE HERE Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do. The ideal candidate will bring a passion for the mountain lifestyle and a knowledge of what makes Crested Butte special. (Bonus points for loving skiing, snowboarding and/or mountain-biking!) Availability Requirements Full-time, Nights, Weekends required Benefits In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision, & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify. Responsibilities The Night Audit Supervisor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Audit Supervisor will provide the management team with accurate and reliable information needed to make effective operational decisions Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Ensure overall guest satisfaction. Investigate and handle complaints, disturbances, emergencies, etc. during shift. Monitor and prepare Night Audit reports in accordance with Highgate Hotel's requirements. Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Handle special guest requests. Have knowledge of and assist in all emergency procedures as required. Qualifications High School diploma or equivalent required. At least 2 to 3 years of progressive experience in a hotel or a related field required. College course work in related field helpful. Previous supervisory responsibility preferred. Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift. $22/hr Applications accepted on a rolling basis, no application deadline.
Mar 22, 2024
Full time
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Overview WHERE YOU WORK Elevation Hotel and Spa is a destination adventure resort that incorporates Crested Butte's local culture featuring a new craft cocktail focused lobby bar "billy barr" named after the famed local climate researcher. The Matchstick Lounge is a relaxing space to unwind, play pool and is themed around the adventure movie production company. The main culinary outlet, José, features a unique menu of chef-crafted, Guadalajara-inspired favorites as well as craft cocktails and serves guests both indoors and on an expansive slope side patio. WHY YOU'RE HERE Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do. The ideal candidate will bring a passion for the mountain lifestyle and a knowledge of what makes Crested Butte special. (Bonus points for loving skiing, snowboarding and/or mountain-biking!) Availability Requirements Full-time, Nights, Weekends required Benefits In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision, & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify. Responsibilities The Night Audit Supervisor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Audit Supervisor will provide the management team with accurate and reliable information needed to make effective operational decisions Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Ensure overall guest satisfaction. Investigate and handle complaints, disturbances, emergencies, etc. during shift. Monitor and prepare Night Audit reports in accordance with Highgate Hotel's requirements. Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Handle special guest requests. Have knowledge of and assist in all emergency procedures as required. Qualifications High School diploma or equivalent required. At least 2 to 3 years of progressive experience in a hotel or a related field required. College course work in related field helpful. Previous supervisory responsibility preferred. Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift. $22/hr Applications accepted on a rolling basis, no application deadline.
ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for all floor operations including but not limited to: Hold pre-shift meetings, station assignments, break schedules, evaluating and documenting of performance, covering call outs, handling guest opportunities, team member issues, updating the logbook, requisitioning and issuance of product, audit of clock in and sign in record by shift, evaluation of equipment and stock levels, taking appropriate actions to ensure all areas are in working order, communicating with outgoing and incoming Supervisor/ Managers, evaluating side work, supervision of all staff. Responsible for supervising the training of new Hourly & Supervisory TM's. Responsible for periodic performance evaluations, progressive discipline. Must keep and process proper documentation of attendance, discipline, incidents, and schedules, meeting notes, reports and any other related material in a timely manner using the appropriate forms provided. Requires a working knowledge of all equipment, their maintenance and operation including liquor dispensing equipment, soda dispensing equipment, and beer systems. Requires a comprehensive knowledge of products offered recipes, prices, internal control procedures and all Company as well as Department policies. Related tasks include but not limited to scheduling, Over & Shorts, Comment Cards, P&L Briefs & Statements, Business Plan Objectives, Budgeting & Planning, coordination of supervisors span of control. Operate the department following all Indiana Safety and Health guidelines. Any other assigned responsibilities from management. Obtains optimum efficiency and economy of operations and maximizes profits by performing assigned duties personally or through subordinate staff. development of menus, SOP's for safe and efficient preparation of food utilizing various cooking techniques and equipment, i.e. Station set up, prep work, frying, saut ing, griddling, brazing, carving, broiling, boiling, and steaming all meats, fish, vegetables, wild game and poultry producing soups, stocks, sauces, cold salads, sandwiches, cold displays, salad dressings, slicing deli meats and cheese for consumption by guests, as well as other duties as assigned QUALIFICATIONS High School diploma or equivalent required, College degree preferred. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. Must be proficient in computer applications Word, Excel, and Outlook. Must be certified in an approved alcohol awareness course. Must have 3-5 Years experience in High volume, Buffet or Ala Carte Restaurant environment. Casino experience preferred. Ability to obtain / renew all required licenses or certification specifically Indiana Gaming License. REQUIRED PERSONAL COMPETENCIES Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL REQUIREMENTS The Positions requires the ability to lift up to 50 lbs, push or pull 150 to 250 lbs on a pushcart, and enter walk-ins of -10 degrees to 140 degrees Fahrenheit with or without assistance. Handle heat from cooking appliances, food and dish/glass/ware washing machines. The position also requires normal or corrected vision range, with the ability to distinguish letters, numbers, and symbols. Ability to stand for duration of shift walk frequently, bend and/or reach to a height of 6 feet with or without assistance (stand, sit, walk, lift, reach, push, pull, grasp). WORK ENVIRONMENT Indiana Grand Casino is a smoking establishment. Work is performed indoors and/or outdoors and involves continuous exposure to high and low temperatures, sunlight, fluorescent light, wet surfaces and noise. Work may entail trained chemical usage and constant contact with fellow employees and guests. Work is typically in an area, which may be unusually hot, cold, noisy, and may contain cigar, cigarette, or cooking smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks will be performed from a primarily non-sitting position (approx 95% standing, walking and 5% sitting). Employees will be required to navigate safely on potentially slippery floors. Tasks include the maintenance and care of assigned area or any tasks assigned by senior management. ACCESS TO GAMING FLOOR Access to general gaming floor.
Mar 22, 2024
Full time
ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for all floor operations including but not limited to: Hold pre-shift meetings, station assignments, break schedules, evaluating and documenting of performance, covering call outs, handling guest opportunities, team member issues, updating the logbook, requisitioning and issuance of product, audit of clock in and sign in record by shift, evaluation of equipment and stock levels, taking appropriate actions to ensure all areas are in working order, communicating with outgoing and incoming Supervisor/ Managers, evaluating side work, supervision of all staff. Responsible for supervising the training of new Hourly & Supervisory TM's. Responsible for periodic performance evaluations, progressive discipline. Must keep and process proper documentation of attendance, discipline, incidents, and schedules, meeting notes, reports and any other related material in a timely manner using the appropriate forms provided. Requires a working knowledge of all equipment, their maintenance and operation including liquor dispensing equipment, soda dispensing equipment, and beer systems. Requires a comprehensive knowledge of products offered recipes, prices, internal control procedures and all Company as well as Department policies. Related tasks include but not limited to scheduling, Over & Shorts, Comment Cards, P&L Briefs & Statements, Business Plan Objectives, Budgeting & Planning, coordination of supervisors span of control. Operate the department following all Indiana Safety and Health guidelines. Any other assigned responsibilities from management. Obtains optimum efficiency and economy of operations and maximizes profits by performing assigned duties personally or through subordinate staff. development of menus, SOP's for safe and efficient preparation of food utilizing various cooking techniques and equipment, i.e. Station set up, prep work, frying, saut ing, griddling, brazing, carving, broiling, boiling, and steaming all meats, fish, vegetables, wild game and poultry producing soups, stocks, sauces, cold salads, sandwiches, cold displays, salad dressings, slicing deli meats and cheese for consumption by guests, as well as other duties as assigned QUALIFICATIONS High School diploma or equivalent required, College degree preferred. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. Must be proficient in computer applications Word, Excel, and Outlook. Must be certified in an approved alcohol awareness course. Must have 3-5 Years experience in High volume, Buffet or Ala Carte Restaurant environment. Casino experience preferred. Ability to obtain / renew all required licenses or certification specifically Indiana Gaming License. REQUIRED PERSONAL COMPETENCIES Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL REQUIREMENTS The Positions requires the ability to lift up to 50 lbs, push or pull 150 to 250 lbs on a pushcart, and enter walk-ins of -10 degrees to 140 degrees Fahrenheit with or without assistance. Handle heat from cooking appliances, food and dish/glass/ware washing machines. The position also requires normal or corrected vision range, with the ability to distinguish letters, numbers, and symbols. Ability to stand for duration of shift walk frequently, bend and/or reach to a height of 6 feet with or without assistance (stand, sit, walk, lift, reach, push, pull, grasp). WORK ENVIRONMENT Indiana Grand Casino is a smoking establishment. Work is performed indoors and/or outdoors and involves continuous exposure to high and low temperatures, sunlight, fluorescent light, wet surfaces and noise. Work may entail trained chemical usage and constant contact with fellow employees and guests. Work is typically in an area, which may be unusually hot, cold, noisy, and may contain cigar, cigarette, or cooking smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks will be performed from a primarily non-sitting position (approx 95% standing, walking and 5% sitting). Employees will be required to navigate safely on potentially slippery floors. Tasks include the maintenance and care of assigned area or any tasks assigned by senior management. ACCESS TO GAMING FLOOR Access to general gaming floor.
Job Description Responsible for: Comoncy Esplanade Our Mission To build relationships within our community by serving them with passion in a hospitable environment while providing food that is honest, consistent and fresh. What Makes Us Unique You would be joining a team of true restaurant hospitality professionals who are driven by quality, consistency and integrity with everything we do. We provide a positive, professional environment and constantly drive towards excellence. We value each individual team member and take a personalized approach to their growth. These same philosophies are carried through with our guests, vendors and everyone who we interact with. Alliance Hospitality Group is a growing company and we are looking for team members to grow with us. Our Concept Comoncy opened its doors in 2014 with a clear mission in mind: to provide fast-casual breakfast, brunch and lunch with ingredients sourced locally, sustainably, and organically. We offer artisanal quality roasted beans that are grown ethically and support local coffee farmers. As a third wave coffee shop, we prioritize ethical and sustainable practices in all steps of the coffee supply chain. Comoncy only uses beans that have been grown and harvested according to these two standards: 1. The beans produce coffee that tastes rich, deep, and fresh. 2. The farmers, processors, transporters, and roasters are being treated and compensated fairly. What We Expect: Restaurant Operations Oversight Execute and maintain quality and consistency of food and service with full adherence to standards; to acquire and protect restaurant sales - act with a sense of urgency, be friendly, professional, and engaged. Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service. Understand the market and surrounding areas (i.e. restaurants, businesses, hotels). Regularly measure and evaluate service through company service audits, and leveraging guest/employee feedback. Maintain the highest level of safety, security, sanitation, and cleanliness of facility. Oversee Repairs & Maintenance. Must understand how to use basic computer applications and POS systems. Drive all standards in day-to-day operations. "Inspire, Inspect, and Inform" restaurant personnel on a daily basis. General Executive Management Develop management team to develop people and manage systems. Give team meaningful and challenging work assignments. Develop hourly staff positions within the restaurant,conduct quarterly restaurant staff evaluations. Hire great talent and terminate any member of the staff on an as needed basis. Develop plans for continuous improvement in the restaurant's service levels. Lead and drive Comoncy's PR, Marketing, and Sales Building efforts/tactics. Must firmly confront poor performance while also recognizing and rewarding good performance. Maintain good rapport with vendors and have the capacity to work with multiple owner wants and needs. Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills. Implement efficient and productive systems/processes in all departments (staffing levels, etc.). Must be compliant with all Arizona State labor/hiring laws, Department of Health standards, and OSHA standards. Financial and P&L Adherence Build a culture of financial responsibility (sales tracking, labor, waste, breakage, PPA, proper tip reporting, manage costs). Accurately process and submit payroll. Develop, establish, implement, and enforce proper and timely use of waste sheets and labor proforma. Control cash, credit, and other receipts by following company cash handling/reconciliation procedures. Assist in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity and holding department managers accountable to budgets. Approve/track all spending and prepare any necessary paperwork in a prompt and organized fashion. Seek better efficiency and productivity. Accountable for costs and budgets. Ideal Candidate Will Have: Minimum of 3 years of senior leadership experience in a service-oriented position within fast-casual restaurants or coffee shops. Strong customer service skills, with the ability to provide personalized recommendations to guests. Strong organizational and time management skills with a particular attention to detail. Strong food and beverage knowledge. We Offer: $20.00 - $22.00 per hour + tips Free meal per shift Growth & Development opportunities Weekends and Nights Off. 8am - 4pm Monday - Friday only Complimentary Parking
Mar 21, 2024
Full time
Job Description Responsible for: Comoncy Esplanade Our Mission To build relationships within our community by serving them with passion in a hospitable environment while providing food that is honest, consistent and fresh. What Makes Us Unique You would be joining a team of true restaurant hospitality professionals who are driven by quality, consistency and integrity with everything we do. We provide a positive, professional environment and constantly drive towards excellence. We value each individual team member and take a personalized approach to their growth. These same philosophies are carried through with our guests, vendors and everyone who we interact with. Alliance Hospitality Group is a growing company and we are looking for team members to grow with us. Our Concept Comoncy opened its doors in 2014 with a clear mission in mind: to provide fast-casual breakfast, brunch and lunch with ingredients sourced locally, sustainably, and organically. We offer artisanal quality roasted beans that are grown ethically and support local coffee farmers. As a third wave coffee shop, we prioritize ethical and sustainable practices in all steps of the coffee supply chain. Comoncy only uses beans that have been grown and harvested according to these two standards: 1. The beans produce coffee that tastes rich, deep, and fresh. 2. The farmers, processors, transporters, and roasters are being treated and compensated fairly. What We Expect: Restaurant Operations Oversight Execute and maintain quality and consistency of food and service with full adherence to standards; to acquire and protect restaurant sales - act with a sense of urgency, be friendly, professional, and engaged. Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service. Understand the market and surrounding areas (i.e. restaurants, businesses, hotels). Regularly measure and evaluate service through company service audits, and leveraging guest/employee feedback. Maintain the highest level of safety, security, sanitation, and cleanliness of facility. Oversee Repairs & Maintenance. Must understand how to use basic computer applications and POS systems. Drive all standards in day-to-day operations. "Inspire, Inspect, and Inform" restaurant personnel on a daily basis. General Executive Management Develop management team to develop people and manage systems. Give team meaningful and challenging work assignments. Develop hourly staff positions within the restaurant,conduct quarterly restaurant staff evaluations. Hire great talent and terminate any member of the staff on an as needed basis. Develop plans for continuous improvement in the restaurant's service levels. Lead and drive Comoncy's PR, Marketing, and Sales Building efforts/tactics. Must firmly confront poor performance while also recognizing and rewarding good performance. Maintain good rapport with vendors and have the capacity to work with multiple owner wants and needs. Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills. Implement efficient and productive systems/processes in all departments (staffing levels, etc.). Must be compliant with all Arizona State labor/hiring laws, Department of Health standards, and OSHA standards. Financial and P&L Adherence Build a culture of financial responsibility (sales tracking, labor, waste, breakage, PPA, proper tip reporting, manage costs). Accurately process and submit payroll. Develop, establish, implement, and enforce proper and timely use of waste sheets and labor proforma. Control cash, credit, and other receipts by following company cash handling/reconciliation procedures. Assist in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity and holding department managers accountable to budgets. Approve/track all spending and prepare any necessary paperwork in a prompt and organized fashion. Seek better efficiency and productivity. Accountable for costs and budgets. Ideal Candidate Will Have: Minimum of 3 years of senior leadership experience in a service-oriented position within fast-casual restaurants or coffee shops. Strong customer service skills, with the ability to provide personalized recommendations to guests. Strong organizational and time management skills with a particular attention to detail. Strong food and beverage knowledge. We Offer: $20.00 - $22.00 per hour + tips Free meal per shift Growth & Development opportunities Weekends and Nights Off. 8am - 4pm Monday - Friday only Complimentary Parking
Title: Café Supervisor Reports to: General Manager/Manager Department: Operations FLSA Status: Non-exempt Position Summary: The Café Supervisor contributes to Au Bon Pain's success by ensuring our 'Guest First' service and café standards are consistently met. The Café Supervisor assists the café manager with daily operating procedures, such as maintaining café operations, ensuring product quality, maximizing financial contributions, and supervising the development of Team Members. Responsibilities: Ensures that Au Bon Pain's guest-first philosophy is practiced by every team member on assigned shift; responds to guest needs as required and coaches and directs the team to perform their duties to exceed guest expectations. Resolves guest issues that may arise to maintain Au Bon Pain's quality standards. Provides training, coaching and direction to team members on assigned shift; ensures everyone works as a team to maintain consistency of the café operations and to maximize the guest experience. Creates an environment of dignity and respect for all team members and fosters an atmosphere of positive morale. Manages all cash handling procedures during assigned shift; maintains the integrity of all safe, register drawers and deposit transactions to ensure adherence to Au Bon Pain's cash handling policies. Ensures all team members are trained on cash procedures to reduce the potential for errors; reports any variance to policy to the General Manager or Regional Vice President. Maintains adequate production levels during assigned shift by verifying the accuracy of entries into the food cost management system; maintains appropriate levels of product during assigned shift to ensure guest satisfaction and adherence to production levels. Verifies the accuracy of deliveries and ensures team members are effectively utilizing portion control guidelines and recipe standards. Effectively runs designated shift and performs any and all duties to ensure the smooth operation of the café and that consistent standards are adhered to. May assist in working stations as necessary to ensure guest needs are met. Other related responsibilities as assigned. Minimum Qualifications: A High School Diploma or equivalent is required; a college degree is highly desirable. A minimum of one year of experience in a crew lead position in a restaurant/retail/customer service environment is required, with a proven ability to train and direct others. A combination of practical experience and/or education will be considered as an alternative. This person must have ServSafe certification or the ability to become certified within the first 30 days of employment. Must possess basic knowledge of data entry, spreadsheet manipulation, and corresponding through email. Physical Requirements: Ability to maintain a stationary position (e.g. standing) for extended periods of time - constantly Ability to move around the café to attend to needs of customers and staff - constantly Ability to move, lift and handle equipment, supplies and other objects weighing up to 50 pounds - frequently Ability to position self to move items weighing up to 50 pounds from floor to shelves and to cabinets above and below counter height - frequently Ability to shift position in multiple directions and orientations to work all stations on the food preparation line (e.g. bending and twisting) - frequently Ability to position self to reach items under counter height - frequently Ability to tolerate exposure to commercial cleaning solvents - frequently AN EQUAL OPPORTUNITY EMPLOYER ABP is an equal opportunity employer. We afford equal opportunity to all team members and applicants without regard to race, color, religion, marital status, national origin, disability, military status or veteran of the Vietnam era, sexual orientation, sex, age, or any category protected by law. We value diversity among our team members and the unique perspective this brings to our Company. Copyright Au Bon Pain 2017 Other details Pay Type Hourly Hiring Rate $20.00 Apply Now
Mar 19, 2024
Full time
Title: Café Supervisor Reports to: General Manager/Manager Department: Operations FLSA Status: Non-exempt Position Summary: The Café Supervisor contributes to Au Bon Pain's success by ensuring our 'Guest First' service and café standards are consistently met. The Café Supervisor assists the café manager with daily operating procedures, such as maintaining café operations, ensuring product quality, maximizing financial contributions, and supervising the development of Team Members. Responsibilities: Ensures that Au Bon Pain's guest-first philosophy is practiced by every team member on assigned shift; responds to guest needs as required and coaches and directs the team to perform their duties to exceed guest expectations. Resolves guest issues that may arise to maintain Au Bon Pain's quality standards. Provides training, coaching and direction to team members on assigned shift; ensures everyone works as a team to maintain consistency of the café operations and to maximize the guest experience. Creates an environment of dignity and respect for all team members and fosters an atmosphere of positive morale. Manages all cash handling procedures during assigned shift; maintains the integrity of all safe, register drawers and deposit transactions to ensure adherence to Au Bon Pain's cash handling policies. Ensures all team members are trained on cash procedures to reduce the potential for errors; reports any variance to policy to the General Manager or Regional Vice President. Maintains adequate production levels during assigned shift by verifying the accuracy of entries into the food cost management system; maintains appropriate levels of product during assigned shift to ensure guest satisfaction and adherence to production levels. Verifies the accuracy of deliveries and ensures team members are effectively utilizing portion control guidelines and recipe standards. Effectively runs designated shift and performs any and all duties to ensure the smooth operation of the café and that consistent standards are adhered to. May assist in working stations as necessary to ensure guest needs are met. Other related responsibilities as assigned. Minimum Qualifications: A High School Diploma or equivalent is required; a college degree is highly desirable. A minimum of one year of experience in a crew lead position in a restaurant/retail/customer service environment is required, with a proven ability to train and direct others. A combination of practical experience and/or education will be considered as an alternative. This person must have ServSafe certification or the ability to become certified within the first 30 days of employment. Must possess basic knowledge of data entry, spreadsheet manipulation, and corresponding through email. Physical Requirements: Ability to maintain a stationary position (e.g. standing) for extended periods of time - constantly Ability to move around the café to attend to needs of customers and staff - constantly Ability to move, lift and handle equipment, supplies and other objects weighing up to 50 pounds - frequently Ability to position self to move items weighing up to 50 pounds from floor to shelves and to cabinets above and below counter height - frequently Ability to shift position in multiple directions and orientations to work all stations on the food preparation line (e.g. bending and twisting) - frequently Ability to position self to reach items under counter height - frequently Ability to tolerate exposure to commercial cleaning solvents - frequently AN EQUAL OPPORTUNITY EMPLOYER ABP is an equal opportunity employer. We afford equal opportunity to all team members and applicants without regard to race, color, religion, marital status, national origin, disability, military status or veteran of the Vietnam era, sexual orientation, sex, age, or any category protected by law. We value diversity among our team members and the unique perspective this brings to our Company. Copyright Au Bon Pain 2017 Other details Pay Type Hourly Hiring Rate $20.00 Apply Now
Job Details Level Experienced Job Location Clearwater Marine Aquarium - Clearwater, FL Position Type Full Time Education Level High School Salary Range $20.00 - $25.00 Hourly Travel Percentage None Job Shift Day Job Category Restaurant - Food Service Description Clearwater Marine Aquarium is a non-profit organization dedicated to the rescue, rehabilitation, and release of marine animals. As part of our commitment to providing an exceptional experience for our guests, we operate a vibrant cafe offering a variety of food and beverage options. We are seeking an enthusiastic and customer-oriented leader to join our team as the Cafe Supervisor. This position will supervise day-to-day planning and food service execution of the café/concessions area. The ideal candidate has experience in fast casual dining operations and is a hands-on leader with a focus on team development. Responsibilities: Overseeing and effectively managing day-to-day duties to ensure that each food service time is executed flawlessly from start to finish. Scheduling hourly team members to ensure business operations and budgets are met. Ensure food service area is stocked, operational, and ready for service daily. Be the point person to the client on behalf of the café area. Oversee the POS system, trouble shooting as needed, and running daily reports. Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; food safety; and Proof of the Pudding standards Managing existing and developing team members, encouraging growth and mentorship with hourly staff Assist with the onboarding and training process for new employees Responsible for setting the precedence that all staff will follow including but not limited to: uniform expectations, customer service policies, uniformity in food service aesthetics and creating a positive and productive workplace culture Assist with ordering, logistics, and overseeing product inventory. Managing the team that is scheduled. Leading by example and developing employees to reach their full potential. Attending and executing each event to ensure that it runs smoothly from the set-up to the break-down. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Assist with the hourly duties as needed, including but not limited to, food prep, cashiering, expo, stocking product, cleaning, etc. Assist with catering events which can range from event attendance, preparation support, and BOH support. Performs other related duties as necessary Qualifications Required Qualifications 2+ years of leadership experience in Food Service Operations and/or high volume fast casual dining Must live near or be willing to relocate to Clearwater, FL. Specialized Qualifications: Team building & leadership Hands on leader with drive to get the job done Knowledge of POS systems and processes, preferably Square Knowledge of concessions and kitchen equipment COMPANY CORE VALUE AND COMPETENCY REQUIREMENTS Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships. Possess the expertise and skill levels required of the job and perform with quality. Dedication - Dependable, reliable and follows through on projects from inception to completion. Willing to put in as much time as necessary to complete tasks. Demonstrate a win-win attitude: "see it, own it, solve it." Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company's culture, values and beliefs while maintaining the highest standards of professional conduct. Safety & Security - Observe safety and security standards. Use equipment and materials properly. Comply with safety standards and personal protective equipment requirements. Report potential unsafe conditions or practices to appropriate person immediately. Promote restaurant safety, cleanliness and security compliance at all times. Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely. Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard. Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency. Be proactive in troubleshooting problems or issues and take action to mitigate potential problems. Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations. Perform well under tight time schedules and pressures to change direction quickly. Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests. Work Environment: The work environment for this position will be mainly within the cafe area and kitchen. This position may work with kitchen equipment including food warmers, heat lamps, coolers, and more. Physical Demands: Prolonged periods of standing, moving throughout a kitchen and venue, bending, lifting, and reaching. Ability to perform physical tasks; such as but not limited to, lifting approx. 30 lbs. Position Salary & Benefits: This is considered a full time position with a starting hourly range for this position is $20-$25/hour. Proof is pleased to provide all full-time eligible employees with Basic Life and AD&D at no cost to you Full-time eligible employees may choose to enroll in optional benefits, including Medical, Dental, Vision, Voluntary Life and AD&D, Short Term Disability, Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospitality Indemnity daily meals. Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.
Mar 19, 2024
Full time
Job Details Level Experienced Job Location Clearwater Marine Aquarium - Clearwater, FL Position Type Full Time Education Level High School Salary Range $20.00 - $25.00 Hourly Travel Percentage None Job Shift Day Job Category Restaurant - Food Service Description Clearwater Marine Aquarium is a non-profit organization dedicated to the rescue, rehabilitation, and release of marine animals. As part of our commitment to providing an exceptional experience for our guests, we operate a vibrant cafe offering a variety of food and beverage options. We are seeking an enthusiastic and customer-oriented leader to join our team as the Cafe Supervisor. This position will supervise day-to-day planning and food service execution of the café/concessions area. The ideal candidate has experience in fast casual dining operations and is a hands-on leader with a focus on team development. Responsibilities: Overseeing and effectively managing day-to-day duties to ensure that each food service time is executed flawlessly from start to finish. Scheduling hourly team members to ensure business operations and budgets are met. Ensure food service area is stocked, operational, and ready for service daily. Be the point person to the client on behalf of the café area. Oversee the POS system, trouble shooting as needed, and running daily reports. Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; food safety; and Proof of the Pudding standards Managing existing and developing team members, encouraging growth and mentorship with hourly staff Assist with the onboarding and training process for new employees Responsible for setting the precedence that all staff will follow including but not limited to: uniform expectations, customer service policies, uniformity in food service aesthetics and creating a positive and productive workplace culture Assist with ordering, logistics, and overseeing product inventory. Managing the team that is scheduled. Leading by example and developing employees to reach their full potential. Attending and executing each event to ensure that it runs smoothly from the set-up to the break-down. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Assist with the hourly duties as needed, including but not limited to, food prep, cashiering, expo, stocking product, cleaning, etc. Assist with catering events which can range from event attendance, preparation support, and BOH support. Performs other related duties as necessary Qualifications Required Qualifications 2+ years of leadership experience in Food Service Operations and/or high volume fast casual dining Must live near or be willing to relocate to Clearwater, FL. Specialized Qualifications: Team building & leadership Hands on leader with drive to get the job done Knowledge of POS systems and processes, preferably Square Knowledge of concessions and kitchen equipment COMPANY CORE VALUE AND COMPETENCY REQUIREMENTS Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships. Possess the expertise and skill levels required of the job and perform with quality. Dedication - Dependable, reliable and follows through on projects from inception to completion. Willing to put in as much time as necessary to complete tasks. Demonstrate a win-win attitude: "see it, own it, solve it." Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company's culture, values and beliefs while maintaining the highest standards of professional conduct. Safety & Security - Observe safety and security standards. Use equipment and materials properly. Comply with safety standards and personal protective equipment requirements. Report potential unsafe conditions or practices to appropriate person immediately. Promote restaurant safety, cleanliness and security compliance at all times. Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely. Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard. Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency. Be proactive in troubleshooting problems or issues and take action to mitigate potential problems. Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations. Perform well under tight time schedules and pressures to change direction quickly. Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests. Work Environment: The work environment for this position will be mainly within the cafe area and kitchen. This position may work with kitchen equipment including food warmers, heat lamps, coolers, and more. Physical Demands: Prolonged periods of standing, moving throughout a kitchen and venue, bending, lifting, and reaching. Ability to perform physical tasks; such as but not limited to, lifting approx. 30 lbs. Position Salary & Benefits: This is considered a full time position with a starting hourly range for this position is $20-$25/hour. Proof is pleased to provide all full-time eligible employees with Basic Life and AD&D at no cost to you Full-time eligible employees may choose to enroll in optional benefits, including Medical, Dental, Vision, Voluntary Life and AD&D, Short Term Disability, Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospitality Indemnity daily meals. Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.
ABOUT HOSPITALITY HEALTH ER Hospitality Health ER is a freestanding ER in Longview, TX. We have an immediate need for multiple OVERNIGHT PRN (as needed) Patient Advocates and Hospitality Assistants, with potential opportunities for full time_._ You will have the opportunity to flourish in your career and cross train across multiple functions within a freestanding ER. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed. If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately! The Patient Advocate and Hospitality Assistant positions will require 10/12 hour OVERNIGHT shifts and applicants must have the availability to work a matrix schedule - including 3 shifts a week LOVE WHAT YOU DO, AND WHERE YOU DO IT! POSITION GOALS: This job description for the Patient Advocate at Hospitality Health ER provides criteria for the evaluation of the Patient Advocate position. The Patient Advocate at Hospitality Health ER functions includes providing exceptional personalized service to all patients, guests, visitors, and staff of the facility. The Patient Advocate will strive to provide proficient, competent care while maintaining the patient's sense of comfort and dignity. POSITION RESPONSIBILITIES: Under the direction of the Hospitality Manager, the Patient Advocate at Hospitality Health ER will be responsible for, but not limited to: Creating and maintaining a patient centered focus by engaging in a positive working relationship with all patients, visitors, and staff of the facility Prioritizing patient needs throughout the duration of their stay to include: answering questions and concerns; resolving any issues that may arise; running errands and providing meals Engaging with all patients, visitors and staff and providing a warm welcome; prepare and deliver refreshments Overseeing the organizing, planning and prioritization of workflow within the Hospitality Department Adhering to the mission and goals of Hospitality Health ER Planning daily tasks for the Hospitality Department; anticipating the facility and patient needs and volume in order to complete tasks timely and best offer the HHER experience Completing administrative tasks; must document and use logs appropriately such as the Van Usage Log and Credit Card Log, and must supply receipts/invoices and properly document usage related to HHER funds and resources POSITION REQUIREMENTS: The requirements for employment with Hospitality Health ER are: Customer service experience; demonstrated ability in customer service practice related to direct patient care in a high volume, high stress environment Critical thinking skills; ability to work autonomously and make efficient use of time and resources Understanding of clinical care and privacy Integrity and responsibility; will have access to company credit card and petty cash, and the company vehicle Current driver's license with no restrictions Ability to work effectively with patients, staff, and physicians Flexibility to meet scheduling demands of department Demonstrated competency of Physical Assessment within 90 days, as evaluated by Supervisor/Hospitality Manager EDUCATION/EXPERIENCE: High School Graduate/Equivalent Previous customer service experience, direct patient care preferred PHYSICAL DEMANDS: THIS POSITION IS EXPECTED TO BE PHYSICALLY DEMANDING! Requires full range of body motion Eye-hand coordination Standing and walking for extensive period of time Pushing and pulling Climbing (ascending and descending) Bending / Stooping Using arm, leg and back muscles for extended periods Occasionally lifts and carries items weighing greater than 50 pounds Requires corrected vision and hearing to within normal range Requires working under stressful conditions Working irregular hours Working with hazardous chemicals Potential for cuts and bruises Requires some exposure to communicable diseases and bodily fluids Must be able to handle patient emergencies and other unusual incidents PAY & BENEFITS Hourly position with shift differential paid for hours worked from 7 PM to 7 AM 401K is offered after 90 days of employment to all eligible employees Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.
Mar 18, 2024
Full time
ABOUT HOSPITALITY HEALTH ER Hospitality Health ER is a freestanding ER in Longview, TX. We have an immediate need for multiple OVERNIGHT PRN (as needed) Patient Advocates and Hospitality Assistants, with potential opportunities for full time_._ You will have the opportunity to flourish in your career and cross train across multiple functions within a freestanding ER. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed. If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately! The Patient Advocate and Hospitality Assistant positions will require 10/12 hour OVERNIGHT shifts and applicants must have the availability to work a matrix schedule - including 3 shifts a week LOVE WHAT YOU DO, AND WHERE YOU DO IT! POSITION GOALS: This job description for the Patient Advocate at Hospitality Health ER provides criteria for the evaluation of the Patient Advocate position. The Patient Advocate at Hospitality Health ER functions includes providing exceptional personalized service to all patients, guests, visitors, and staff of the facility. The Patient Advocate will strive to provide proficient, competent care while maintaining the patient's sense of comfort and dignity. POSITION RESPONSIBILITIES: Under the direction of the Hospitality Manager, the Patient Advocate at Hospitality Health ER will be responsible for, but not limited to: Creating and maintaining a patient centered focus by engaging in a positive working relationship with all patients, visitors, and staff of the facility Prioritizing patient needs throughout the duration of their stay to include: answering questions and concerns; resolving any issues that may arise; running errands and providing meals Engaging with all patients, visitors and staff and providing a warm welcome; prepare and deliver refreshments Overseeing the organizing, planning and prioritization of workflow within the Hospitality Department Adhering to the mission and goals of Hospitality Health ER Planning daily tasks for the Hospitality Department; anticipating the facility and patient needs and volume in order to complete tasks timely and best offer the HHER experience Completing administrative tasks; must document and use logs appropriately such as the Van Usage Log and Credit Card Log, and must supply receipts/invoices and properly document usage related to HHER funds and resources POSITION REQUIREMENTS: The requirements for employment with Hospitality Health ER are: Customer service experience; demonstrated ability in customer service practice related to direct patient care in a high volume, high stress environment Critical thinking skills; ability to work autonomously and make efficient use of time and resources Understanding of clinical care and privacy Integrity and responsibility; will have access to company credit card and petty cash, and the company vehicle Current driver's license with no restrictions Ability to work effectively with patients, staff, and physicians Flexibility to meet scheduling demands of department Demonstrated competency of Physical Assessment within 90 days, as evaluated by Supervisor/Hospitality Manager EDUCATION/EXPERIENCE: High School Graduate/Equivalent Previous customer service experience, direct patient care preferred PHYSICAL DEMANDS: THIS POSITION IS EXPECTED TO BE PHYSICALLY DEMANDING! Requires full range of body motion Eye-hand coordination Standing and walking for extensive period of time Pushing and pulling Climbing (ascending and descending) Bending / Stooping Using arm, leg and back muscles for extended periods Occasionally lifts and carries items weighing greater than 50 pounds Requires corrected vision and hearing to within normal range Requires working under stressful conditions Working irregular hours Working with hazardous chemicals Potential for cuts and bruises Requires some exposure to communicable diseases and bodily fluids Must be able to handle patient emergencies and other unusual incidents PAY & BENEFITS Hourly position with shift differential paid for hours worked from 7 PM to 7 AM 401K is offered after 90 days of employment to all eligible employees Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.
. Position Summary The LifeCafe Supervisor oversees the daily shift operations in the LifeCafe. They deliver a high-quality experience to the members, and motivate staff to ensure excellent customer service. They also monitor food quality and speed of service ensuring a positive member and guest experience. Job Duties and Responsibilities Manages LifeCafe shift operations while making schedule adjustments based on traffic flow Acts as daily shift leader by providing a high level of customer and team support Ensures team members prepare menu items correctly and service customers in a professional manner Provides promotion and disciplinary recommendations to the Manager Manages light food prep responsibilities Quickly and efficiently responds to member questions, comments, and concerns Position Requirements High School Diploma or GED CPR/AED certification required within the first 30 days of hire ServeSafe certification with the first 60 days of hire Ability to routinely and repetitively bend to lift more than 20 lbs. Ability to work in a stationery position and move about the Cafe for prolonged periods of time Night and weekend availability is required based on the business needs Preferred Requirements 1-2 years of supervisor or manager experience with a food service or retail background in a high volume atmosphere Pay This is an hourly position with wages starting at $18.75 and pays up to $23.25, based on experience and qualifications. For California residents, please review for information about our privacy practices, including the information we collect and your rights relating to your information. Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Mar 18, 2024
Full time
. Position Summary The LifeCafe Supervisor oversees the daily shift operations in the LifeCafe. They deliver a high-quality experience to the members, and motivate staff to ensure excellent customer service. They also monitor food quality and speed of service ensuring a positive member and guest experience. Job Duties and Responsibilities Manages LifeCafe shift operations while making schedule adjustments based on traffic flow Acts as daily shift leader by providing a high level of customer and team support Ensures team members prepare menu items correctly and service customers in a professional manner Provides promotion and disciplinary recommendations to the Manager Manages light food prep responsibilities Quickly and efficiently responds to member questions, comments, and concerns Position Requirements High School Diploma or GED CPR/AED certification required within the first 30 days of hire ServeSafe certification with the first 60 days of hire Ability to routinely and repetitively bend to lift more than 20 lbs. Ability to work in a stationery position and move about the Cafe for prolonged periods of time Night and weekend availability is required based on the business needs Preferred Requirements 1-2 years of supervisor or manager experience with a food service or retail background in a high volume atmosphere Pay This is an hourly position with wages starting at $18.75 and pays up to $23.25, based on experience and qualifications. For California residents, please review for information about our privacy practices, including the information we collect and your rights relating to your information. Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.