Restaurant Host - Grand Junction

  • Stonebridge Companies
  • Grand Junction, CO, USA
  • Nov 28, 2018
Full time Hostesses

Job Description

About our Hotel: The DoubleTree by Hilton is a resort style paradise in the Grand Valley of Colorado overlooking the famous bluffs of the Grand Mesa. The DoubleTree is part of the Hilton Family of Brands and is managed by Stonebridge Companies. Our hotel offers 273 guestrooms and over 12,000 square feet of conference space. For dining options we offer the Bistro 743 and separate 743 Lounge. If you take hospitality to heart and love making someone's day, you are in the right place! At DoubleTree by Hilton you can share what inspires you and help others discover the world as they go. For more information about our Hotel and brand please visit: Some of our benefits: - Opportunities for career growth - Discounted Hotel rooms - Medical, Dental and Vision insurance (Eligibility: 30 days after hire) - 401(k) retirement plan offered after 6 months, eligible for company match at 1 year - Free Life Insurance to all Full Time Associates - Short term disability, accident insurance and cancer coverage - Life assistance program - Flexible spending account (FSA) - Discounted meal program - Anniversary Pay - Holiday Pay And much more! The purpose of a RESTAURANT HOST is to welcome guests and escort them to their seats according to hotel brand standards and in the hotel's continuing effort to deliver outstanding guest service and financial profitability. ESSENTIAL DUTIES AND RESPONSIBILITIES: Welcome guests and ascertain their dining needs. Seat guests and manage the seating chart. Monitor restaurant activity to determine seating and dining flow. Perform opening and closing duties, as needed. Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc. Ensure knowledge of menu, specials and promotions. Respond to guest inquiries in a timely, friendly and efficient manner. Answer telephone and field calls that could include inquiries, dining reservations or transfer calls. Utilizes Reservation system to perform dining reservations, and maintain seating charts. Assists Room Service Server by answering room service calls to obtain orders and enters them in point-of-service system. Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service. Associate demonstrates INITIATIVE Asks for and offers help when needed. Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up. EDUCATION AND EXPERIENCE REQUIREMENTS: High School diploma or equivalent and/or one year related experience and/or training. QUALIFICATIONS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Must speak proficient English. SUPERVISOR RESPONSIBILITIES N/A WORK ENVIRONMENT: The work environment normally entails the following: Indoor work environment Minimal to moderate noise levels consistent with hotel environment Top of Form PHYSICAL DEMANDS: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to: Stand more than 2/3 of the time Walk more than 2/3 of the time Sit less than 1/3 of the time Lift up to 25 pounds. Push / pull up to 25 pounds. Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates. Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.