Position Summary: Penske has an exciting opportunity to work as a Consumer Reservations Specialist. In this role you will work with our consumer customers calling from across the country and who are looking for household truck rentals. You will listen to what the customer wants to accomplish. Through careful questioning it will lead to a clear recommendation. The Reservations Specialist will be empathetic and knowledgeable, always sensing the customer's confidence level resulting in a booked reservation or first call resolution. This is a customer service and sales role, and Penske is committed to providing callers legendary customer service. Successful individuals for this role will have a positive attitude, strong phone skills, and the ability to multi-task by typing notes on a computer while conversing with customers. To learn more visit us at Key Requirements: This position is an onsite role at 2675 Morgantown Road, Reading, Pa 19607. Route 10, Green Hills Must be available 40 hours per week, our operating hours at 7:00am-12:00am Eastern Time, shifts are typically 8 hours per day as Full-time. As part of your regular schedule, you will need to work a Saturday or a Sunday. If you want to work both, great! Training classes are 4 weeks to include facilitator led, e-learning and on the job. Must be able to attend either April 22 nd or May 6 th start date. What our Consumer Reservation Specialists say about their job: Penske is a great experience and can open many doors to anyone entering the workforce, Penske is a great company to work for. You need to have the ability to adapt and be versatile with each customer conversation. It's not just about renting trucks it's about creating that relationship. You have to be good at numbers while being quick and efficient. In this role you will multi-task and need to remain composed in stressful situations This is a great company with great incentives for motivation plus monthly commission. You are supported by a manager, multiple supervisors with a very supportive team environment. I am not micromanaged. Your call approach can be your own and still be in line with Penske goals. There is no scripting. Major Responsibilities: Take inbound calls and sell Penske truck rental services to customers. Handle high volume of calls daily, logging customer information, rental quotes, and notes in required systems. Place follow-up calls on qualified leads. Collaborate with Penske field locations, district offices, and management. Resolve or escalate customer service issues. Meet performance metrics for call quality standards and revenue goals. Regularly meet with Supervisor to review results, progress towards goals and key metrics Various duties as assigned to support the efficient operation of the call center. Qualifications: High school diploma or equivalent required, and associate or bachelor's degree preferred. Prior work experience with customer interactions over the phone or in person highly preferred Strong communication skills, verbally over the phone demonstrating enthusiasm, great voice, tone, and empathy. Bilingual Spanish verbal and written communication a plus. Ability to communicate effectively and timely via the different methods of communication (Teams, Email, Nice Platform, etc.) Ability to troubleshoot technical challenges and navigate systems independently. Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange. Successfully follow a sales strategy to overcome customer objections and maximize revenue. Basic math, logic, geography, and problem-solving skills as well as the ability to follow specific instructions are also required. Self-motivated with the ability to work independently and manage time efficiently to meet or exceed customer needs. Associates will have the opportunity to receive and share regular feedback from their supervisor and will collaborate with their supervisor to integrate this feedback into their work.Regular, predictable, full attendance is an essential function of the job. Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more. Job Category: Other Corporate Job Family: Customer Experience Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID:
Mar 28, 2024
Position Summary: Penske has an exciting opportunity to work as a Consumer Reservations Specialist. In this role you will work with our consumer customers calling from across the country and who are looking for household truck rentals. You will listen to what the customer wants to accomplish. Through careful questioning it will lead to a clear recommendation. The Reservations Specialist will be empathetic and knowledgeable, always sensing the customer's confidence level resulting in a booked reservation or first call resolution. This is a customer service and sales role, and Penske is committed to providing callers legendary customer service. Successful individuals for this role will have a positive attitude, strong phone skills, and the ability to multi-task by typing notes on a computer while conversing with customers. To learn more visit us at Key Requirements: This position is an onsite role at 2675 Morgantown Road, Reading, Pa 19607. Route 10, Green Hills Must be available 40 hours per week, our operating hours at 7:00am-12:00am Eastern Time, shifts are typically 8 hours per day as Full-time. As part of your regular schedule, you will need to work a Saturday or a Sunday. If you want to work both, great! Training classes are 4 weeks to include facilitator led, e-learning and on the job. Must be able to attend either April 22 nd or May 6 th start date. What our Consumer Reservation Specialists say about their job: Penske is a great experience and can open many doors to anyone entering the workforce, Penske is a great company to work for. You need to have the ability to adapt and be versatile with each customer conversation. It's not just about renting trucks it's about creating that relationship. You have to be good at numbers while being quick and efficient. In this role you will multi-task and need to remain composed in stressful situations This is a great company with great incentives for motivation plus monthly commission. You are supported by a manager, multiple supervisors with a very supportive team environment. I am not micromanaged. Your call approach can be your own and still be in line with Penske goals. There is no scripting. Major Responsibilities: Take inbound calls and sell Penske truck rental services to customers. Handle high volume of calls daily, logging customer information, rental quotes, and notes in required systems. Place follow-up calls on qualified leads. Collaborate with Penske field locations, district offices, and management. Resolve or escalate customer service issues. Meet performance metrics for call quality standards and revenue goals. Regularly meet with Supervisor to review results, progress towards goals and key metrics Various duties as assigned to support the efficient operation of the call center. Qualifications: High school diploma or equivalent required, and associate or bachelor's degree preferred. Prior work experience with customer interactions over the phone or in person highly preferred Strong communication skills, verbally over the phone demonstrating enthusiasm, great voice, tone, and empathy. Bilingual Spanish verbal and written communication a plus. Ability to communicate effectively and timely via the different methods of communication (Teams, Email, Nice Platform, etc.) Ability to troubleshoot technical challenges and navigate systems independently. Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange. Successfully follow a sales strategy to overcome customer objections and maximize revenue. Basic math, logic, geography, and problem-solving skills as well as the ability to follow specific instructions are also required. Self-motivated with the ability to work independently and manage time efficiently to meet or exceed customer needs. Associates will have the opportunity to receive and share regular feedback from their supervisor and will collaborate with their supervisor to integrate this feedback into their work.Regular, predictable, full attendance is an essential function of the job. Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more. Job Category: Other Corporate Job Family: Customer Experience Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID:
Req ID: NUL00507 Description Summary This Hotel Houseman position provides a variety of cleaning services and other related duties required to keep hotel facilities in a clean and orderly condition. Essential Duties and Responsibilities Provide the highest quality of service to the customer at all times. Cleans, sweeps, vacuums, mops or restocks hotel areas such as hallways, stairways, food preparation, kitchen, laundry rooms, common areas, restrooms, public or other similar areas. Dusts both low and high areas. Wipes down or cleans various surfaces. Sweeps, mops, scrubs, strips, extracts, waxes, buff, vacuums, etc. all types of floors. Uses appropriate equipment and cleaning solutions for all tasks. Removes and properly disposes of discarded materials. Assists housekeepers and front desk personnel as needed. May clean outside areas or remove ice and snow when necessary. Assist guests with luggage as needed. Wear proper uniform at all times as specified in associate handbook. Have a thorough knowledge of emergency procedures. Adhere to all work rules, procedures and policies established by the company, including, but not limited to those contained in the associate handbook. May change light bulbs and perform moderate facility maintenance requiring the use of ladders and other equipment. May periodically perform a variety of special duties such as certain types of laundry duties or periodically scheduled cleaning tasks. Other duties that are pertinent to the department or unit's success also may be assigned. Qualifications Minimum Requirements Six (6) months of hospitality industry or related experience which evidences some suitability for this type of work. The ability to work rotating shifts, weekends, callouts, etc. Must be fluent in speaking, reading, and writing English. Preferred Qualifications High School Diploma or GED. A valid driver's license with an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy (may be required at some locations). Working Conditions and Physical Requirements Weather: Indoor/Outdoor (Occasional exposure to moderate harsh conditions) Noise level: Moderate Office conditions: Pace of work environment: Medium Customer Interaction: Medium Description of environment: Hotel Constantly required to stand and walk. Occasionally required to lift. Rarely required to push and pull Physical requirements: Must frequently lift and/or move up to 50 pounds. Travel: None Competencies NMS Core Values Safety guides our behavior. Honesty and integrity govern our activities. Commitments made will be fulfilled. All individuals are treated with dignity and respect. The environment will be protected and sustained. Must be able to deal with frequent change, delays, or unexpected events. Must be able to work independently without direct/close supervision. Required Language Equal Opportunity Employer/Shareholder Preference NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholders of NANA and their spouses and descendants to the extent allowed by law. It is NMS policy to conduct background checks, drug testing and a physical assessment, as applicable, once an offer has been accepted, in accordance with company and/or contract requirements. Accommodation Request If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance. To request an accommodation by telephone, contact us at: 1- To request an accommodation by email, contact us at Organization: Food and Facilities Management Job: Housekeeping/Janitorial Primary Location: US-AK-Kotzebue Shift: Variable NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.
Mar 27, 2024
Full time
Req ID: NUL00507 Description Summary This Hotel Houseman position provides a variety of cleaning services and other related duties required to keep hotel facilities in a clean and orderly condition. Essential Duties and Responsibilities Provide the highest quality of service to the customer at all times. Cleans, sweeps, vacuums, mops or restocks hotel areas such as hallways, stairways, food preparation, kitchen, laundry rooms, common areas, restrooms, public or other similar areas. Dusts both low and high areas. Wipes down or cleans various surfaces. Sweeps, mops, scrubs, strips, extracts, waxes, buff, vacuums, etc. all types of floors. Uses appropriate equipment and cleaning solutions for all tasks. Removes and properly disposes of discarded materials. Assists housekeepers and front desk personnel as needed. May clean outside areas or remove ice and snow when necessary. Assist guests with luggage as needed. Wear proper uniform at all times as specified in associate handbook. Have a thorough knowledge of emergency procedures. Adhere to all work rules, procedures and policies established by the company, including, but not limited to those contained in the associate handbook. May change light bulbs and perform moderate facility maintenance requiring the use of ladders and other equipment. May periodically perform a variety of special duties such as certain types of laundry duties or periodically scheduled cleaning tasks. Other duties that are pertinent to the department or unit's success also may be assigned. Qualifications Minimum Requirements Six (6) months of hospitality industry or related experience which evidences some suitability for this type of work. The ability to work rotating shifts, weekends, callouts, etc. Must be fluent in speaking, reading, and writing English. Preferred Qualifications High School Diploma or GED. A valid driver's license with an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy (may be required at some locations). Working Conditions and Physical Requirements Weather: Indoor/Outdoor (Occasional exposure to moderate harsh conditions) Noise level: Moderate Office conditions: Pace of work environment: Medium Customer Interaction: Medium Description of environment: Hotel Constantly required to stand and walk. Occasionally required to lift. Rarely required to push and pull Physical requirements: Must frequently lift and/or move up to 50 pounds. Travel: None Competencies NMS Core Values Safety guides our behavior. Honesty and integrity govern our activities. Commitments made will be fulfilled. All individuals are treated with dignity and respect. The environment will be protected and sustained. Must be able to deal with frequent change, delays, or unexpected events. Must be able to work independently without direct/close supervision. Required Language Equal Opportunity Employer/Shareholder Preference NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholders of NANA and their spouses and descendants to the extent allowed by law. It is NMS policy to conduct background checks, drug testing and a physical assessment, as applicable, once an offer has been accepted, in accordance with company and/or contract requirements. Accommodation Request If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance. To request an accommodation by telephone, contact us at: 1- To request an accommodation by email, contact us at Organization: Food and Facilities Management Job: Housekeeping/Janitorial Primary Location: US-AK-Kotzebue Shift: Variable NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.
$500 Sign On Bonus! PURPOSE OF THIS POSITION This position is responsible for performing a variety of kitchen duties as directed by supervisor. Duties will be performed in accordance with current applicable federal, state and local standards, guidelines and regulations, Independence House policy and procedure, Independence House ethical statement and resident rights, subject to the associate handbook. JOB DUTIES/RESPONSIBILITIES Duty 1: Demonstrates the knowledge and skills necessary to provide dietary services appropriate to needs of the residents served on his/her neighborhood or area. Duty 2: Demonstrates leadership and personal accountability for performance to ensure quality food service is given to each and every customer. Duty 3: Keep area where working clean and sanitary. Is able to operate the dish machine, washes pots, pans and other food service items. Sweep and mop floors in kitchen and servicing areas. Remove trash and garbage as directed. Duty 4: Restock shelves, counters and storage areas with food service equipment. Duty 5: Adhere to unit standards of dress and attend scheduled meetings as well as all mandatory competency training. Duty 6: Displays service excellence as evidenced by practicing the mission, vision, and values of the organization to promote resident satisfaction. Duty 7: Complies with organizational policies, procedures, and practices to ensure quality job performance and regulatory compliance REQUIRED QUALIFICATIONS Minimum 16 years old Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to speak in sentences. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with standardized situations with only occasional or no variables. Ability to add and subtract two-digit numbers. Ability to count. Positive service-oriented interpersonal and communication skills required. Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status. Must be able to interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs and to provide the care needed as described in the area's policies and procedures This position is classified "at risk" for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.) PREFERENCES High school diploma or equivalent training or up to one-year related experience or training; or equivalent combination of education and experience. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in walking, lifting, bending, squatting and twisting. The associate will be required to sit for up to one hour a day, stand for four to six hours a day and walk for one hour a day . The individual must be able to lift twenty to fifty pounds and reach work above the shoulders. The associate must have eye-hand coordination and finger dexterity. The individual must have corrected vision and hearing in the normal range. The individual may be exposed to other occupational hazards such as burns, electrical hazards, cuts, falls, strains and steam burns. The individual will also be exposed to heat and cold temperatures in the kitchen and storage area. The position requires excellent verbal skills to perform daily tasks.
Mar 27, 2024
Full time
$500 Sign On Bonus! PURPOSE OF THIS POSITION This position is responsible for performing a variety of kitchen duties as directed by supervisor. Duties will be performed in accordance with current applicable federal, state and local standards, guidelines and regulations, Independence House policy and procedure, Independence House ethical statement and resident rights, subject to the associate handbook. JOB DUTIES/RESPONSIBILITIES Duty 1: Demonstrates the knowledge and skills necessary to provide dietary services appropriate to needs of the residents served on his/her neighborhood or area. Duty 2: Demonstrates leadership and personal accountability for performance to ensure quality food service is given to each and every customer. Duty 3: Keep area where working clean and sanitary. Is able to operate the dish machine, washes pots, pans and other food service items. Sweep and mop floors in kitchen and servicing areas. Remove trash and garbage as directed. Duty 4: Restock shelves, counters and storage areas with food service equipment. Duty 5: Adhere to unit standards of dress and attend scheduled meetings as well as all mandatory competency training. Duty 6: Displays service excellence as evidenced by practicing the mission, vision, and values of the organization to promote resident satisfaction. Duty 7: Complies with organizational policies, procedures, and practices to ensure quality job performance and regulatory compliance REQUIRED QUALIFICATIONS Minimum 16 years old Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to speak in sentences. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with standardized situations with only occasional or no variables. Ability to add and subtract two-digit numbers. Ability to count. Positive service-oriented interpersonal and communication skills required. Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status. Must be able to interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs and to provide the care needed as described in the area's policies and procedures This position is classified "at risk" for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.) PREFERENCES High school diploma or equivalent training or up to one-year related experience or training; or equivalent combination of education and experience. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in walking, lifting, bending, squatting and twisting. The associate will be required to sit for up to one hour a day, stand for four to six hours a day and walk for one hour a day . The individual must be able to lift twenty to fifty pounds and reach work above the shoulders. The associate must have eye-hand coordination and finger dexterity. The individual must have corrected vision and hearing in the normal range. The individual may be exposed to other occupational hazards such as burns, electrical hazards, cuts, falls, strains and steam burns. The individual will also be exposed to heat and cold temperatures in the kitchen and storage area. The position requires excellent verbal skills to perform daily tasks.
SUMMARY Assists with food preparation in accordance with our established procedural guidelines, and as may be directed by the Food Services Manager. ATTENDANCE REQUIREMENTS Non-exempt Status: May be required to work beyond normal working hours and on weekends and holidays when necessary. Subject to callback during any emergency. ACCOUNTABILITY Reports to Food Services Manager PRIDE VALUES P-PROFESSIONALISM The expertise, qualities and conduct that characterize a member of a profession" R-RESPECT A positive feeling of esteem for a person or other entity I-INTEGRITY Honesty and consistency to a set of values D-DILIGENCE Constant and earnest effort applied to perform a task or accomplish a goal XCELLENCE The quality or state of being outstanding or superior LICENSURE/CERTIFICATION/EDUCATION REQUIREMENTS A high school diploma or its equivalent preferred. OTHER TRAINING, SKILLS AND EXPERIENCE REQUIREMENTS On the job training is provided. ESSENTIAL SKILL/KNOWLEDGE FUNCTIONS Assists cook in preparing desserts or snacks for patients. Assists cook in preparation of meals. Carries trays to patients on halls. Cleans tables in the dining area after each meal. Helps with salads and desserts and other dishes. Assists with the pouring of juice, milk, water, and tea. Serves patients beverages, etc. Takes meals out to patients in dining area. Prepares between-meal nourishments (make sandwiches, etc.). Cleans work area at the end of shift and after meals, including sweeping and mopping. Removes garbage from kitchen areas and hoses out garbage containers. Complies with infection control policies in the work area. Scrapes dishes, washes dishes, pots and pans. Records freezer and walk-in refrigerator temperatures in accordance with established procedures. Checks stock as needed. Puts up stock in appropriate manner. Stores cleaning materials appropriately. Sets up tray line and performs tray line service. Follows diet orders and NPO diet orders. Offers menu substitutions and records them in accordance with procedural guidelines. Properly stores leftovers/opened food. Serves nourishments in accordance with procedural guidelines. Makes coffee/tea as requested. Follows procedures for serving associate meals. Cleans kitchen equipment such as, carts, tables, counters, ice machine, buckets, blender, mixer, meat slicer, freezer, refrigerator, stove, oven, steamer, garbage disposal, dish machine coffee/tea maker, steam table etc. Operates the dish machine, garbage disposal, mixer, blender, meat slicer and steamer. Operates coffee and tea maker. Follows standardized recipes. Uses serving equipment (ladle, spoon, scoops, etc.) Checks and records water temperature (dishwasher, pot and pan sink, etc.) Checks dishwasher with sanitizer strips. Checks chemical levels and replaces if needed. ESSENTIAL ADMINISTRATIVE FUNCTIONS Participate in Nursing Center surveys (Licensure / JCAHO) and any subsequently required reports. Attend and participate in continuing educational programs to keep abreast on changes in your field as well as to maintain current license/certification, as required. Attend and participate in mandatory in-services. Honor patients rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints. Comply with Corporate Compliance Program. Report job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary. Follow established safety regulations, to include fire protection/prevention, smoking regulations, infection control, etc. Follow established safety procedures when performing job tasks and/or working with equipment. Perform other related duties as necessary and as directed by supervisor. Comply with all Privacy and Security programs. ESSENTIAL GENERAL FUNCTIONS Attendance Punctuality Professional Appearance Communicates well with patients and family members providing warm and friendly greeting and an approachable attitude to family/visitors/patients and responds to expressed concerns while displaying a helpful, caring demeanor, answers questions when appropriate in a professional manner. Qualifications PHYSICAL ACTIVITY REQUIREMENTS Primary Physical Requirements: Lift up to 10 lbs.: Frequently required when preparing various food items and using kitchen equipment, e.g., cutting five-pound hams on industrial-sized slicer. Lift 11 to 25 lbs.: Occasionally to frequently required when lifting kitchen equipment filled with soups or stews. Lift 26 to 40 lbs.: Occasionally to frequently required when lifting 50-pound bags of potatoes. May receive assistance on items over 25 pounds. Lift over 40 lbs.: Not required. Carry up to 10 lbs.: Frequently required when carrying various food items within the kitchen area. (5 to 20 feet). Carry 11 to 25 lbs.: Frequently required to carry filled pot from one burner to another (2 to 5 feet). Carry 26 to 40 lbs.: Frequently required in carrying 50-pound bags of potatoes up to 5 to 15 feet. (For loads over 25 pounds may receive assistance.) Carry over 40 lbs.: Not required. Reach above shoulder height: 4 feet. Reach at shoulder height: Frequently required while cooking. Reach below shoulder height: Frequently to constantly required while cleaning kitchen area. Push/Pull: 20 feet. Hand Manipulation: Grasping: Frequently to constantly required while cooking and preparing food. Fingering: Infrequently may be required if center bakes own bread. (kneading bread). Handling: Frequently required while cooking and preparing food. Torquing: Infrequently required when adjusting knobs on slicer. Other Physical Considerations: Twisting: Occasionally may occur while cooking. Bending: Occasionally may occur when required to clean lower shelves. Crawling: Not Required. Squatting: Occasionally may be required while cleaning or retrieving items from lower shelves. Kneeling: Not Required. Crouching: Not Required. Climbing: Occasionally required. Balancing: Occasionally. During an 8 hour day, Associate is required to: Consecutive Hours Total Hours Sit 0 0 Stand 2 4 Walk 1 2 Work Surface: Tile floors and metal or wood counters. Cognitive and Sensory Requirements: Talking: Necessary for communicating with others. Hearing: Necessary for taking instructions from others. Sight: Necessary for doing job correctly and effectively. Tasting & Smelling: Necessary for tasting quality of food products. EQUIPMENT USED Standard kitchen equipment, e.g., meat slicer, food processor, blender SUMMARY OF OCCUPATIONAL EXPOSURES Tasks assigned to this position may involve potential and/or direct exposure to blood, body fluids, infectious disease, air contaminants and hazardous chemicals. May be subject to hostile and emotionally upset patients, family members, associates and visitors. OTHER CONSIDERATIONS AND REQUIREMENTS This is primarily a standing position where an associate may be required to stand in one place for extended periods of time throughout an 8-hour day. Also exposed to extreme heat and cold. Drug-Free Workplace
Mar 26, 2024
Full time
SUMMARY Assists with food preparation in accordance with our established procedural guidelines, and as may be directed by the Food Services Manager. ATTENDANCE REQUIREMENTS Non-exempt Status: May be required to work beyond normal working hours and on weekends and holidays when necessary. Subject to callback during any emergency. ACCOUNTABILITY Reports to Food Services Manager PRIDE VALUES P-PROFESSIONALISM The expertise, qualities and conduct that characterize a member of a profession" R-RESPECT A positive feeling of esteem for a person or other entity I-INTEGRITY Honesty and consistency to a set of values D-DILIGENCE Constant and earnest effort applied to perform a task or accomplish a goal XCELLENCE The quality or state of being outstanding or superior LICENSURE/CERTIFICATION/EDUCATION REQUIREMENTS A high school diploma or its equivalent preferred. OTHER TRAINING, SKILLS AND EXPERIENCE REQUIREMENTS On the job training is provided. ESSENTIAL SKILL/KNOWLEDGE FUNCTIONS Assists cook in preparing desserts or snacks for patients. Assists cook in preparation of meals. Carries trays to patients on halls. Cleans tables in the dining area after each meal. Helps with salads and desserts and other dishes. Assists with the pouring of juice, milk, water, and tea. Serves patients beverages, etc. Takes meals out to patients in dining area. Prepares between-meal nourishments (make sandwiches, etc.). Cleans work area at the end of shift and after meals, including sweeping and mopping. Removes garbage from kitchen areas and hoses out garbage containers. Complies with infection control policies in the work area. Scrapes dishes, washes dishes, pots and pans. Records freezer and walk-in refrigerator temperatures in accordance with established procedures. Checks stock as needed. Puts up stock in appropriate manner. Stores cleaning materials appropriately. Sets up tray line and performs tray line service. Follows diet orders and NPO diet orders. Offers menu substitutions and records them in accordance with procedural guidelines. Properly stores leftovers/opened food. Serves nourishments in accordance with procedural guidelines. Makes coffee/tea as requested. Follows procedures for serving associate meals. Cleans kitchen equipment such as, carts, tables, counters, ice machine, buckets, blender, mixer, meat slicer, freezer, refrigerator, stove, oven, steamer, garbage disposal, dish machine coffee/tea maker, steam table etc. Operates the dish machine, garbage disposal, mixer, blender, meat slicer and steamer. Operates coffee and tea maker. Follows standardized recipes. Uses serving equipment (ladle, spoon, scoops, etc.) Checks and records water temperature (dishwasher, pot and pan sink, etc.) Checks dishwasher with sanitizer strips. Checks chemical levels and replaces if needed. ESSENTIAL ADMINISTRATIVE FUNCTIONS Participate in Nursing Center surveys (Licensure / JCAHO) and any subsequently required reports. Attend and participate in continuing educational programs to keep abreast on changes in your field as well as to maintain current license/certification, as required. Attend and participate in mandatory in-services. Honor patients rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints. Comply with Corporate Compliance Program. Report job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary. Follow established safety regulations, to include fire protection/prevention, smoking regulations, infection control, etc. Follow established safety procedures when performing job tasks and/or working with equipment. Perform other related duties as necessary and as directed by supervisor. Comply with all Privacy and Security programs. ESSENTIAL GENERAL FUNCTIONS Attendance Punctuality Professional Appearance Communicates well with patients and family members providing warm and friendly greeting and an approachable attitude to family/visitors/patients and responds to expressed concerns while displaying a helpful, caring demeanor, answers questions when appropriate in a professional manner. Qualifications PHYSICAL ACTIVITY REQUIREMENTS Primary Physical Requirements: Lift up to 10 lbs.: Frequently required when preparing various food items and using kitchen equipment, e.g., cutting five-pound hams on industrial-sized slicer. Lift 11 to 25 lbs.: Occasionally to frequently required when lifting kitchen equipment filled with soups or stews. Lift 26 to 40 lbs.: Occasionally to frequently required when lifting 50-pound bags of potatoes. May receive assistance on items over 25 pounds. Lift over 40 lbs.: Not required. Carry up to 10 lbs.: Frequently required when carrying various food items within the kitchen area. (5 to 20 feet). Carry 11 to 25 lbs.: Frequently required to carry filled pot from one burner to another (2 to 5 feet). Carry 26 to 40 lbs.: Frequently required in carrying 50-pound bags of potatoes up to 5 to 15 feet. (For loads over 25 pounds may receive assistance.) Carry over 40 lbs.: Not required. Reach above shoulder height: 4 feet. Reach at shoulder height: Frequently required while cooking. Reach below shoulder height: Frequently to constantly required while cleaning kitchen area. Push/Pull: 20 feet. Hand Manipulation: Grasping: Frequently to constantly required while cooking and preparing food. Fingering: Infrequently may be required if center bakes own bread. (kneading bread). Handling: Frequently required while cooking and preparing food. Torquing: Infrequently required when adjusting knobs on slicer. Other Physical Considerations: Twisting: Occasionally may occur while cooking. Bending: Occasionally may occur when required to clean lower shelves. Crawling: Not Required. Squatting: Occasionally may be required while cleaning or retrieving items from lower shelves. Kneeling: Not Required. Crouching: Not Required. Climbing: Occasionally required. Balancing: Occasionally. During an 8 hour day, Associate is required to: Consecutive Hours Total Hours Sit 0 0 Stand 2 4 Walk 1 2 Work Surface: Tile floors and metal or wood counters. Cognitive and Sensory Requirements: Talking: Necessary for communicating with others. Hearing: Necessary for taking instructions from others. Sight: Necessary for doing job correctly and effectively. Tasting & Smelling: Necessary for tasting quality of food products. EQUIPMENT USED Standard kitchen equipment, e.g., meat slicer, food processor, blender SUMMARY OF OCCUPATIONAL EXPOSURES Tasks assigned to this position may involve potential and/or direct exposure to blood, body fluids, infectious disease, air contaminants and hazardous chemicals. May be subject to hostile and emotionally upset patients, family members, associates and visitors. OTHER CONSIDERATIONS AND REQUIREMENTS This is primarily a standing position where an associate may be required to stand in one place for extended periods of time throughout an 8-hour day. Also exposed to extreme heat and cold. Drug-Free Workplace
Location: Olivet College We are hiring immediately for one full time CATERING CAPTAIN position. Address: 320 South Main Street, Olivet, MI 49076 Note: online applications accepted only. Schedule: Full time schedule. Monday - Friday with the schedule varying based on catering events with some nights and weekends, 8:00 am - 4:00 pm. More details upon interview. Requirement: Previous catering experience is required. Perks: Affordable benefits! Pay Rate: $18.50 per hour. We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number . The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Join our campus team where you are valued and empowered to make a difference. Enjoy competitive wages, benefits, and perks like Instapay through the app. Our careers are filled with purpose and encourage learning, growth, and meaningful impact. Apply today! Job Summary Summary: Coordinates catering staff schedules to ensure all functions are delivered, served and cleared in a timely fashion. Prepares and serves food at scheduled functions under the supervision of the Catering Director. May drive a truck to deliver food and beverages to catered functions. Essential Duties and Responsibilities: Determines workload requirements from catering orders. Meets with function group leaders to discuss setup arrangements; addresses last-minute changes and resolves problems. Interacts with customers and resolves complaints in a service-oriented manner. Demonstrates complete understanding of menu items. Instructs staff on work expectations for catered functions. Helps staff set up rooms to desired specifications. Assembles and delivers food and supplies to scheduled locations. Serves food and beverages to guests. Returns food, beverages, serving equipment and utensils to catering facility. Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards. Maintains sanitation and orderliness of all equipment, supplies and utensils. Ensures proper food preparation by following approved recipes and production standards. Performs other duties as assigned. Qualifications: A valid driver's license may be required. Must possess or able to obtain a valid food handler's permit and/or alcohol servers permit where required by state law. The Benefits We are always looking for ways to invest in our people both inside and outside of work to help them achieve their full potential. Both full-time and part-time associates are eligible for the following benefits: Opportunities for Training and Development Retirement Plan Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program In addition, full-time positions also offer the following benefits to associates: Medical Dental Vision Life Insurance/AD Disability Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Our Commitment to Diversity and Inclusion Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Chartwells Higher Ed maintains a drug-free workplace. Req ID: Chartwells Higher Education
Mar 26, 2024
Full time
Location: Olivet College We are hiring immediately for one full time CATERING CAPTAIN position. Address: 320 South Main Street, Olivet, MI 49076 Note: online applications accepted only. Schedule: Full time schedule. Monday - Friday with the schedule varying based on catering events with some nights and weekends, 8:00 am - 4:00 pm. More details upon interview. Requirement: Previous catering experience is required. Perks: Affordable benefits! Pay Rate: $18.50 per hour. We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number . The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Join our campus team where you are valued and empowered to make a difference. Enjoy competitive wages, benefits, and perks like Instapay through the app. Our careers are filled with purpose and encourage learning, growth, and meaningful impact. Apply today! Job Summary Summary: Coordinates catering staff schedules to ensure all functions are delivered, served and cleared in a timely fashion. Prepares and serves food at scheduled functions under the supervision of the Catering Director. May drive a truck to deliver food and beverages to catered functions. Essential Duties and Responsibilities: Determines workload requirements from catering orders. Meets with function group leaders to discuss setup arrangements; addresses last-minute changes and resolves problems. Interacts with customers and resolves complaints in a service-oriented manner. Demonstrates complete understanding of menu items. Instructs staff on work expectations for catered functions. Helps staff set up rooms to desired specifications. Assembles and delivers food and supplies to scheduled locations. Serves food and beverages to guests. Returns food, beverages, serving equipment and utensils to catering facility. Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards. Maintains sanitation and orderliness of all equipment, supplies and utensils. Ensures proper food preparation by following approved recipes and production standards. Performs other duties as assigned. Qualifications: A valid driver's license may be required. Must possess or able to obtain a valid food handler's permit and/or alcohol servers permit where required by state law. The Benefits We are always looking for ways to invest in our people both inside and outside of work to help them achieve their full potential. Both full-time and part-time associates are eligible for the following benefits: Opportunities for Training and Development Retirement Plan Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program In addition, full-time positions also offer the following benefits to associates: Medical Dental Vision Life Insurance/AD Disability Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Our Commitment to Diversity and Inclusion Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Chartwells Higher Ed maintains a drug-free workplace. Req ID: Chartwells Higher Education
$500 Sign On Bonus! PURPOSE OF THIS POSITION This position is the designated point of contact with the residents. This position offers service excellence and quality meals. JOB DUTIES/RESPONSIBILITIES Duty 1: Demonstrates the knowledge and skill necessary to provide dietary services to the needs of both internal and external customers. Duty 2: Demonstrates leadership and personal accountability for performance to ensure quality food service is given to each and every customer Duty 3: Maintains the dietary department in a safe and sanitary manner. Duty 4: Serves meals as needed to comply with therapeutic diets ensuring they are presentable in appearance and palatable Duty 5: Making sure to serve what the resident choose in the correct portion size. Duty 6: Ensure that all ordered items are available and prepared Duty 7: Adheres to the unit standards of dress, and attend all scheduled meetings as well as mandatory competency training. Duty 8: Displays service excellence as evidenced by practicing the mission and values of the organization to promote resident satisfaction. Duty 9: Complies with organizational policies, procedures and practices to ensure quality job performance and regulatory compliance. Duty 10: Maintains communications with management regarding all situations. Duty 11: Keeping area clean so we are meeting our sanitary requirements Duty 12: Complete net learning in the assigned time frame and keeping email active Duty 13: Be aware of safety hazards and report them promptly Duty 14: Keep area where working clean and sanitary. Monitor dining areas prior to and after meals to ensure that tables, chairs and utensils are clean. Condiments receptacle should be restocked every meal. Monitor beverage supplies, prepare, and serve beverages for each meal according to schedule REQUIRED QUALIFICATIONS Minimum 16 years old Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to speak in sentences. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with standardized situations with only occasional or no variables. Ability to add and subtract two digit numbers. Ability to count. PREFERRED QUALIFICATIONS Experience in customer service preferred. PHYSICAL DEMANDS This position requires a full range of body motions with constant walking, lifting, bending, squatting, kneeling, twisting, and standing. The associate will be required to sit for up to one hour a day, stand for four to six hours a day and walk for one hour a day. The individual must be able to lift twenty to fifty pounds and reach work above the shoulders. The individual must have good eye-hand coordination and fine finger dexterity for simple grasping tasks. The individual must have excellent verbal communication skills to perform daily tasks. The associate must have corrected vision and hearing in the normal range.
Mar 26, 2024
Full time
$500 Sign On Bonus! PURPOSE OF THIS POSITION This position is the designated point of contact with the residents. This position offers service excellence and quality meals. JOB DUTIES/RESPONSIBILITIES Duty 1: Demonstrates the knowledge and skill necessary to provide dietary services to the needs of both internal and external customers. Duty 2: Demonstrates leadership and personal accountability for performance to ensure quality food service is given to each and every customer Duty 3: Maintains the dietary department in a safe and sanitary manner. Duty 4: Serves meals as needed to comply with therapeutic diets ensuring they are presentable in appearance and palatable Duty 5: Making sure to serve what the resident choose in the correct portion size. Duty 6: Ensure that all ordered items are available and prepared Duty 7: Adheres to the unit standards of dress, and attend all scheduled meetings as well as mandatory competency training. Duty 8: Displays service excellence as evidenced by practicing the mission and values of the organization to promote resident satisfaction. Duty 9: Complies with organizational policies, procedures and practices to ensure quality job performance and regulatory compliance. Duty 10: Maintains communications with management regarding all situations. Duty 11: Keeping area clean so we are meeting our sanitary requirements Duty 12: Complete net learning in the assigned time frame and keeping email active Duty 13: Be aware of safety hazards and report them promptly Duty 14: Keep area where working clean and sanitary. Monitor dining areas prior to and after meals to ensure that tables, chairs and utensils are clean. Condiments receptacle should be restocked every meal. Monitor beverage supplies, prepare, and serve beverages for each meal according to schedule REQUIRED QUALIFICATIONS Minimum 16 years old Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to speak in sentences. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with standardized situations with only occasional or no variables. Ability to add and subtract two digit numbers. Ability to count. PREFERRED QUALIFICATIONS Experience in customer service preferred. PHYSICAL DEMANDS This position requires a full range of body motions with constant walking, lifting, bending, squatting, kneeling, twisting, and standing. The associate will be required to sit for up to one hour a day, stand for four to six hours a day and walk for one hour a day. The individual must be able to lift twenty to fifty pounds and reach work above the shoulders. The individual must have good eye-hand coordination and fine finger dexterity for simple grasping tasks. The individual must have excellent verbal communication skills to perform daily tasks. The associate must have corrected vision and hearing in the normal range.
PANERA CAFE CATERING LEAD Want to work in a place where you can learn, laugh, be supported, be yourself and reach your goals? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed-every day, in every way. Come join the fun! Panera Perks: Competitive pay Eligible for increases based on performance Free Meals on shifts Career Growth Opportunities Paid vacation & holidays for full-time team members Medical, dental, vision, life insurance & 401(k) with match available Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you'll thrive on our team. Our Catering Leads bring Panera to the community. As a Catering Lead at Panera, you are key to the success of our catering business. You help customers plan and select great Panera food for their events, you support their questions and needs, and you make sure their food is delivered when and how they need it. As a Catering Lead at Panera, you are asked to: Own the success of our catering operations Communication with and support our catering customers Manage the production of catering orders Personally deliver orders to customer events Ensure extraordinary guest experiences Help build our cuture of Warmth, Belonging, Growth, and Trust Step in and support your manager and team This opportunity is for you if: You have great communication skills You love working with people You're a self-starter who can meet goals with limited supervision You like the hustle and bustle of the hospitality industry You have excellent organizational and time-management skills Must have valid driver's license, acceptable automobile insurance, and "smart" cell phone You have your own vehicle that you can use for delivering orders, and you have an acceptable driving record You have food or retail experience (preferred but not required) You want to partner with a fun, energized team that can work hard and laugh often You're committed to food safety and health safety You are at least 18 years of age. You're passionate about our Guiding Values and Behaviors: Warmth for guests: Making people smile Bold thoughts, brave actions: Learning, growing, and taking risks Own it: Finding solutions and taking initiative Win together: Working (and winning) as a team Inspire and celebrate: Having fun and celebrating success Rooted in respect: Seeing the best in others Growth Opportunities at Panera: A Path to Success: Most of our retail managers started as hourly associates. Our career path program helps you get there. Skills and Training: Every day at Panera we help build your skills and prepare you for a strong career-whatever your goals may be. Nationwide Opportunities: We open about 100 new cafes each year-so you'll have plenty of chances to move or grow with us. Around here, every day starts with a fresh batch of bread and a thousand possibilities. Get ready to rise. Equal Opportunity Employer and Affirmative-Action Employer Additional Description :
Mar 26, 2024
Full time
PANERA CAFE CATERING LEAD Want to work in a place where you can learn, laugh, be supported, be yourself and reach your goals? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed-every day, in every way. Come join the fun! Panera Perks: Competitive pay Eligible for increases based on performance Free Meals on shifts Career Growth Opportunities Paid vacation & holidays for full-time team members Medical, dental, vision, life insurance & 401(k) with match available Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you'll thrive on our team. Our Catering Leads bring Panera to the community. As a Catering Lead at Panera, you are key to the success of our catering business. You help customers plan and select great Panera food for their events, you support their questions and needs, and you make sure their food is delivered when and how they need it. As a Catering Lead at Panera, you are asked to: Own the success of our catering operations Communication with and support our catering customers Manage the production of catering orders Personally deliver orders to customer events Ensure extraordinary guest experiences Help build our cuture of Warmth, Belonging, Growth, and Trust Step in and support your manager and team This opportunity is for you if: You have great communication skills You love working with people You're a self-starter who can meet goals with limited supervision You like the hustle and bustle of the hospitality industry You have excellent organizational and time-management skills Must have valid driver's license, acceptable automobile insurance, and "smart" cell phone You have your own vehicle that you can use for delivering orders, and you have an acceptable driving record You have food or retail experience (preferred but not required) You want to partner with a fun, energized team that can work hard and laugh often You're committed to food safety and health safety You are at least 18 years of age. You're passionate about our Guiding Values and Behaviors: Warmth for guests: Making people smile Bold thoughts, brave actions: Learning, growing, and taking risks Own it: Finding solutions and taking initiative Win together: Working (and winning) as a team Inspire and celebrate: Having fun and celebrating success Rooted in respect: Seeing the best in others Growth Opportunities at Panera: A Path to Success: Most of our retail managers started as hourly associates. Our career path program helps you get there. Skills and Training: Every day at Panera we help build your skills and prepare you for a strong career-whatever your goals may be. Nationwide Opportunities: We open about 100 new cafes each year-so you'll have plenty of chances to move or grow with us. Around here, every day starts with a fresh batch of bread and a thousand possibilities. Get ready to rise. Equal Opportunity Employer and Affirmative-Action Employer Additional Description :
PANERA CAFE CATERING LEAD Want to work in a place where you can learn, laugh, be supported, be yourself and reach your goals? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed-every day, in every way. Come join the fun! Panera Perks: Competitive pay Eligible for increases based on performance Free Meals on shifts Career Growth Opportunities Paid vacation & holidays for full-time team members Medical, dental, vision, life insurance & 401(k) with match available Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you'll thrive on our team. Our Catering Leads bring Panera to the community. As a Catering Lead at Panera, you are key to the success of our catering business. You help customers plan and select great Panera food for their events, you support their questions and needs, and you make sure their food is delivered when and how they need it. As a Catering Lead at Panera, you are asked to: Own the success of our catering operations Communication with and support our catering customers Manage the production of catering orders Personally deliver orders to customer events Ensure extraordinary guest experiences Help build our cuture of Warmth, Belonging, Growth, and Trust Step in and support your manager and team This opportunity is for you if: You have great communication skills You love working with people You're a self-starter who can meet goals with limited supervision You like the hustle and bustle of the hospitality industry You have excellent organizational and time-management skills Must have valid driver's license, acceptable automobile insurance, and "smart" cell phone You have your own vehicle that you can use for delivering orders, and you have an acceptable driving record You have food or retail experience (preferred but not required) You want to partner with a fun, energized team that can work hard and laugh often You're committed to food safety and health safety You are at least 18 years of age. You're passionate about our Guiding Values and Behaviors: Warmth for guests: Making people smile Bold thoughts, brave actions: Learning, growing, and taking risks Own it: Finding solutions and taking initiative Win together: Working (and winning) as a team Inspire and celebrate: Having fun and celebrating success Rooted in respect: Seeing the best in others Growth Opportunities at Panera: A Path to Success: Most of our retail managers started as hourly associates. Our career path program helps you get there. Skills and Training: Every day at Panera we help build your skills and prepare you for a strong career-whatever your goals may be. Nationwide Opportunities: We open about 100 new cafes each year-so you'll have plenty of chances to move or grow with us. Around here, every day starts with a fresh batch of bread and a thousand possibilities. Get ready to rise. Equal Opportunity Employer and Affirmative-Action Employer Additional Description :
Mar 26, 2024
Full time
PANERA CAFE CATERING LEAD Want to work in a place where you can learn, laugh, be supported, be yourself and reach your goals? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed-every day, in every way. Come join the fun! Panera Perks: Competitive pay Eligible for increases based on performance Free Meals on shifts Career Growth Opportunities Paid vacation & holidays for full-time team members Medical, dental, vision, life insurance & 401(k) with match available Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you'll thrive on our team. Our Catering Leads bring Panera to the community. As a Catering Lead at Panera, you are key to the success of our catering business. You help customers plan and select great Panera food for their events, you support their questions and needs, and you make sure their food is delivered when and how they need it. As a Catering Lead at Panera, you are asked to: Own the success of our catering operations Communication with and support our catering customers Manage the production of catering orders Personally deliver orders to customer events Ensure extraordinary guest experiences Help build our cuture of Warmth, Belonging, Growth, and Trust Step in and support your manager and team This opportunity is for you if: You have great communication skills You love working with people You're a self-starter who can meet goals with limited supervision You like the hustle and bustle of the hospitality industry You have excellent organizational and time-management skills Must have valid driver's license, acceptable automobile insurance, and "smart" cell phone You have your own vehicle that you can use for delivering orders, and you have an acceptable driving record You have food or retail experience (preferred but not required) You want to partner with a fun, energized team that can work hard and laugh often You're committed to food safety and health safety You are at least 18 years of age. You're passionate about our Guiding Values and Behaviors: Warmth for guests: Making people smile Bold thoughts, brave actions: Learning, growing, and taking risks Own it: Finding solutions and taking initiative Win together: Working (and winning) as a team Inspire and celebrate: Having fun and celebrating success Rooted in respect: Seeing the best in others Growth Opportunities at Panera: A Path to Success: Most of our retail managers started as hourly associates. Our career path program helps you get there. Skills and Training: Every day at Panera we help build your skills and prepare you for a strong career-whatever your goals may be. Nationwide Opportunities: We open about 100 new cafes each year-so you'll have plenty of chances to move or grow with us. Around here, every day starts with a fresh batch of bread and a thousand possibilities. Get ready to rise. Equal Opportunity Employer and Affirmative-Action Employer Additional Description :
Harrah's Cherokee Valley River Casino & Hotel
Murphy, North Carolina
Job Description Harrah's Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Bar Porter DEPARTMENT: Beverage GRADE/FLSA STATUS: H8 -Non-Exempt BADGE TYPE/COLOR: Work Permit Green REPORTS TO: Beverage Supervisor, Dual Rate Beverage Supervisor SUPERVISES: N/A JOB SUMMARY: Create an entertainment environment for all guests. Provide courteous, friendly and prompt Beverage service. Keep the bars and/or self-service station cleaned and stocked at all times. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE: Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Greet and welcome all guests in a pleasant and professional manner Complete daily, weekly and monthly checklists Clean the bar area, including mats, floors, sinks, drains, and other bar appliances Change the soda bibs and stock all beverage supplies in the designated area Receive and restocks all supplies delivered from main warehouse Manually push cart loaded with beer, liquor and supplies to the various bars as needed during shift Maintain adequate inventory of product and supplies at assigned areas Keep areas clean, sanitary, and free of debris Remove trash, empty boxes and soiled bar towels during shift Provide a safe work environment for employees and guests Keep bar area clean and stocked workstation in accordance with established health and safety guidelines Knowledgeable of casino promotions and events in order to provide answers to customer questions Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or GED preferred Six months customer service experience preferred CARE certified Must demonstrate the following essential knowledge and skills: Excellent interpersonal skills Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene Knowledge of beverage operations PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to attend to multiple priorities simultaneously Must be able to lift 50 pounds and manually push 300 pounds Must be able to maneuver and tap a keg weighing 165 pounds Must be able to be on feet for 8 hour shift Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to respond to visual and aural cues Must be able to read, write, speak and understand English Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 5.28.18 About Us Proud to have opened our doors in September 2015. Located approximately one hour west of Harrah's Cherokee Casino Resort in Murphy, NC. We're about two hours from Knoxville, Chattanooga, and downtown Atlanta. Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms. Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.
Mar 25, 2024
Full time
Job Description Harrah's Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Bar Porter DEPARTMENT: Beverage GRADE/FLSA STATUS: H8 -Non-Exempt BADGE TYPE/COLOR: Work Permit Green REPORTS TO: Beverage Supervisor, Dual Rate Beverage Supervisor SUPERVISES: N/A JOB SUMMARY: Create an entertainment environment for all guests. Provide courteous, friendly and prompt Beverage service. Keep the bars and/or self-service station cleaned and stocked at all times. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE: Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Greet and welcome all guests in a pleasant and professional manner Complete daily, weekly and monthly checklists Clean the bar area, including mats, floors, sinks, drains, and other bar appliances Change the soda bibs and stock all beverage supplies in the designated area Receive and restocks all supplies delivered from main warehouse Manually push cart loaded with beer, liquor and supplies to the various bars as needed during shift Maintain adequate inventory of product and supplies at assigned areas Keep areas clean, sanitary, and free of debris Remove trash, empty boxes and soiled bar towels during shift Provide a safe work environment for employees and guests Keep bar area clean and stocked workstation in accordance with established health and safety guidelines Knowledgeable of casino promotions and events in order to provide answers to customer questions Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or GED preferred Six months customer service experience preferred CARE certified Must demonstrate the following essential knowledge and skills: Excellent interpersonal skills Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene Knowledge of beverage operations PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to attend to multiple priorities simultaneously Must be able to lift 50 pounds and manually push 300 pounds Must be able to maneuver and tap a keg weighing 165 pounds Must be able to be on feet for 8 hour shift Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to respond to visual and aural cues Must be able to read, write, speak and understand English Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 5.28.18 About Us Proud to have opened our doors in September 2015. Located approximately one hour west of Harrah's Cherokee Casino Resort in Murphy, NC. We're about two hours from Knoxville, Chattanooga, and downtown Atlanta. Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms. Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.
Department: Food and Nutrition Services JOB SUMMARY Functions as a At Your Request Room Service Dining Patient Ambassador, which includes: obtaining food orders from patients via phone following diet guidelines, utilizing room service scripting, delivery of meals to the patients bedside, tray set up on patients bedside table, providing assistance as necessary with opening milk, juice, condiments, etc, picking up trays after each meal, stocking assigned galleys, documenting galley charges and refrigerator temperatures, documenting outpatient and ED meals, and assisting with other food service duties as assigned. Keeps Galley microwaves, Refrigerators and coffee makers clean at all times. Follows patient safety practice of two patient identifiers. Follows infection prevention guidelines at all times in the delivery and pick up of patient trays Qualifications JOB QUALIFICATIONS Education: High School Graduate, GED or equivalent of work related experience Licensure None Experience: Prior hospital experience preferred but not required. Skills: Strong communication skills, able to stand and walk for extensive periods of time, some lifting and pushing is required. PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS Performs responsibilities in a typical institutional kitchen setting subject to hazards associated with such an environment including wet surfaces, cleaning and cooking equipment, and sharp instruments. Works in an acute health care setting with neonatal, pediatric, adolescent, adult, and geriatric patients experiencing a wide range of medical problems. Requires full range of body motion. Requires standing and walking for extensive periods of time. Moderate amount of lifting, stooping, stretching, and bending is required. Requires corrected vision and hearing to normal range. Requires exposure to communicable diseases or body fluids. Universal precautions used at all times.
Mar 25, 2024
Full time
Department: Food and Nutrition Services JOB SUMMARY Functions as a At Your Request Room Service Dining Patient Ambassador, which includes: obtaining food orders from patients via phone following diet guidelines, utilizing room service scripting, delivery of meals to the patients bedside, tray set up on patients bedside table, providing assistance as necessary with opening milk, juice, condiments, etc, picking up trays after each meal, stocking assigned galleys, documenting galley charges and refrigerator temperatures, documenting outpatient and ED meals, and assisting with other food service duties as assigned. Keeps Galley microwaves, Refrigerators and coffee makers clean at all times. Follows patient safety practice of two patient identifiers. Follows infection prevention guidelines at all times in the delivery and pick up of patient trays Qualifications JOB QUALIFICATIONS Education: High School Graduate, GED or equivalent of work related experience Licensure None Experience: Prior hospital experience preferred but not required. Skills: Strong communication skills, able to stand and walk for extensive periods of time, some lifting and pushing is required. PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS Performs responsibilities in a typical institutional kitchen setting subject to hazards associated with such an environment including wet surfaces, cleaning and cooking equipment, and sharp instruments. Works in an acute health care setting with neonatal, pediatric, adolescent, adult, and geriatric patients experiencing a wide range of medical problems. Requires full range of body motion. Requires standing and walking for extensive periods of time. Moderate amount of lifting, stooping, stretching, and bending is required. Requires corrected vision and hearing to normal range. Requires exposure to communicable diseases or body fluids. Universal precautions used at all times.
JOB SUMMARY:This position is responsible for providing superior service to internal and external customers.The incumbent is also responsible for booking reservations through the NNV Air Programs Call Center. This position assists the Supervisor in the functions of the day to day operations. This includes various projects related to air reservations. Air Programs are focused on the retention and development of VIP customers. KEY JOB FUNCTIONS: Responsible for answering incoming calls for Air Program reservations for VIP guests. Adjust blocks as necessary to optimize financial yield and profitability. This will account for at least 80% of the workday. Perform special duties that encompass the establishment and maintenance of Flight Seat Inventory for Harrah's Northern Nevada Air Program. Coordinate with Air Program Management, the filling of seats using theoretical criteria as the guideline. Create all of the reservation templates associated with the flights. Coordinates with Branch Offices, Junket Representatives and VIP Services the management of seat blocks for all flights. Completes weekly forecasting for Air Program Measurements.Qualifications:EDUCATION and/or EXPERIENCE: High School Diploma or equivalent 1-2 years of related experience required. QUALIFICATIONS: Able to read, write, speak and understand English Ability to think independently in making decisions to maximize yield and profitabilityof Air Program. Must have excellent customer service skills and the ability to cater to VIP guests. Must be able to respond calmly and make rational decisions when handling problems. Must be able to work under pressure and handle situations in a timely manner. Must be able to work independently and be self-motivated. Ability to effectively manage time and perform multiple tasks simultaneously. Must be able to attend various meetings and committees. Must present a well-groomed professional appearance. Must be 21 years of age and be able to obtain a Gaming card Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL andENVIRONMENTAL DEMANDS: Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to use repetitive hand motion Must be able to maneuver around the office Must be able to sit for extended periods of time Must be able to respond to visual and verbal cues. Positions that have contact with the public require the ability to work in a noisyenvironment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer:This is not necessarily an exhaustive list of all responsibilities, skills,duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 25, 2024
Full time
JOB SUMMARY:This position is responsible for providing superior service to internal and external customers.The incumbent is also responsible for booking reservations through the NNV Air Programs Call Center. This position assists the Supervisor in the functions of the day to day operations. This includes various projects related to air reservations. Air Programs are focused on the retention and development of VIP customers. KEY JOB FUNCTIONS: Responsible for answering incoming calls for Air Program reservations for VIP guests. Adjust blocks as necessary to optimize financial yield and profitability. This will account for at least 80% of the workday. Perform special duties that encompass the establishment and maintenance of Flight Seat Inventory for Harrah's Northern Nevada Air Program. Coordinate with Air Program Management, the filling of seats using theoretical criteria as the guideline. Create all of the reservation templates associated with the flights. Coordinates with Branch Offices, Junket Representatives and VIP Services the management of seat blocks for all flights. Completes weekly forecasting for Air Program Measurements.Qualifications:EDUCATION and/or EXPERIENCE: High School Diploma or equivalent 1-2 years of related experience required. QUALIFICATIONS: Able to read, write, speak and understand English Ability to think independently in making decisions to maximize yield and profitabilityof Air Program. Must have excellent customer service skills and the ability to cater to VIP guests. Must be able to respond calmly and make rational decisions when handling problems. Must be able to work under pressure and handle situations in a timely manner. Must be able to work independently and be self-motivated. Ability to effectively manage time and perform multiple tasks simultaneously. Must be able to attend various meetings and committees. Must present a well-groomed professional appearance. Must be 21 years of age and be able to obtain a Gaming card Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL andENVIRONMENTAL DEMANDS: Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to use repetitive hand motion Must be able to maneuver around the office Must be able to sit for extended periods of time Must be able to respond to visual and verbal cues. Positions that have contact with the public require the ability to work in a noisyenvironment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer:This is not necessarily an exhaustive list of all responsibilities, skills,duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY:Position is responsible for supervising the daily operation of the Front Office area. The main areas of supervision include: Front Desk and VIP Services. Recommends and implements services and procedural changes. Monitors and controls expenses within approved budget constraints.ESSENTIAL JOB FUNCTIONS: Supervise the Front Desk and VIP employees; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline and termination as appropriate. Develop Standard Operating Procedures which govern the daily operations of the guest service area. Supervise for compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests. Coordinate and supervise the activities and foster good relations with event coordinators, meeting planners, on-site contacts, travel organizations, limo services, etc., to provide the maximum level of quality service. Assist the Sales and Marketing Departments in attracting and retaining customers by providing customers top quality customer service. Provide information and assist employees in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. Monitor the Department budget to minimize expenses. Implement emergency training procedures to ensure appropriate protection of the hotel guests, staff and company assets. Maintain a knowledge of emergency procedures including guest related responsibilities and evacuation procedures. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Perform other tasks as assigned by the Hotel Operations Manager.EDUCATION AND EXPERIENCE: One to two years of post high school education. One to two full years of employment in a related position within this company or other hotel organization(s).OTHER MINIMUM QUALIFICATIONS: Requires thorough knowledge of guest services and the hotel services, policies, procedures and operations, Front Desk and Casino/VIP Operations. General knowledge of other hotel departments. Supervisory/management skills. Requires the ability to compile facts and figures. Ability to make occasional decisions guided by established policies and procedures. Oral and written communication skills. Ability to develop and enforce Standard Operating Procedures.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to stand or walk for an extended for the entire shift. Must be able to speak, read, write and understand English. Must be able to tolerate areas containing second hand smoke. Ability to maintain regular, predictable attendance according to schedule Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member and guest problems, in a timely manner. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. Must be able to work independently. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Mar 25, 2024
Full time
JOB SUMMARY:Position is responsible for supervising the daily operation of the Front Office area. The main areas of supervision include: Front Desk and VIP Services. Recommends and implements services and procedural changes. Monitors and controls expenses within approved budget constraints.ESSENTIAL JOB FUNCTIONS: Supervise the Front Desk and VIP employees; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline and termination as appropriate. Develop Standard Operating Procedures which govern the daily operations of the guest service area. Supervise for compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests. Coordinate and supervise the activities and foster good relations with event coordinators, meeting planners, on-site contacts, travel organizations, limo services, etc., to provide the maximum level of quality service. Assist the Sales and Marketing Departments in attracting and retaining customers by providing customers top quality customer service. Provide information and assist employees in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. Monitor the Department budget to minimize expenses. Implement emergency training procedures to ensure appropriate protection of the hotel guests, staff and company assets. Maintain a knowledge of emergency procedures including guest related responsibilities and evacuation procedures. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Perform other tasks as assigned by the Hotel Operations Manager.EDUCATION AND EXPERIENCE: One to two years of post high school education. One to two full years of employment in a related position within this company or other hotel organization(s).OTHER MINIMUM QUALIFICATIONS: Requires thorough knowledge of guest services and the hotel services, policies, procedures and operations, Front Desk and Casino/VIP Operations. General knowledge of other hotel departments. Supervisory/management skills. Requires the ability to compile facts and figures. Ability to make occasional decisions guided by established policies and procedures. Oral and written communication skills. Ability to develop and enforce Standard Operating Procedures.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to stand or walk for an extended for the entire shift. Must be able to speak, read, write and understand English. Must be able to tolerate areas containing second hand smoke. Ability to maintain regular, predictable attendance according to schedule Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member and guest problems, in a timely manner. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. Must be able to work independently. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOBSUMMARY:The Assistant F&B Manager assists the Pool manager with the overall food and beverage activities of the outlet operation. ESSENTIAL JOB FUNCTIONS: Manages the day-to-day operation of the outlet in accordance with established policies and procedures. Establishes and administers training programs within the outlet, including new employee orientation. Directs the development and administration of controls for all phases of the outlet in an economical and profitable manner while maintaining established standards. Coordinates the maintenance and development methods for high quality preparation of food and drink Maintains an efficient program of scheduling to ensure a high standard of service with the use of minimum person-hours. Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated. Acts immediately on all customer complaints to ensure that corrections are made when possible. Compiles annual budget, variance reports, weekly management reports, comp reports, and any other reports deemed necessary Monitors work of employees to ensure that established policies and procedures are being followed. Oversees all follow-up work to ensure non-recurrence of errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures. Counsels, guides, and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance reviews of assigned personnel. Recommends changes including hiring, promotion, demotion, and release of personnel; recommends wage and salary adjustments for personnel within established guidelines. Interview potential employees who have been recommended by Personnel.Directly supervise all pool personnel and operations during assigned shifts.Ensure all activities and job duties are performed according to established company and departmental policies, procedures and goals.Properly schedule employees in accordance with customer volumes.Resolve customer claims or other disputes between subordinate employees in a fair and patient manner.Seek ways in which to reduce departmental operating costs without affecting the quality of F&B or service.Keep the Pool Manager informed of all pertinent information and irregularities occurring in the department.Make sure prompt, courteous service is consistently provided to all customers and that employees conduct themselves Ina professional manner at all teract effectively with all other departments. QUALIFICATIONS: Work requires effective communication in English, both verbal and written form in a professional manner. Work requires a minimum of an associate degree, preferably in hotel and/or restaurant management,Graduate of post high school,Two-year Culinary Arts School or equivalent technical training in the food service industry may be substituted on a year for year basis.Preferred: Bachelor's Degree in Hotel or Restaurant Mgmt. Work requires 3 years F&B supervisory experience Must present a neat and professional appearance. Work requires ability to compile, compute, and analyze pertinent data needed for reports Work prefers Bilingual abilities Work requires flexibility to work various shifts. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled undertime constraint. Must be able to handle heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 25, 2024
Full time
JOBSUMMARY:The Assistant F&B Manager assists the Pool manager with the overall food and beverage activities of the outlet operation. ESSENTIAL JOB FUNCTIONS: Manages the day-to-day operation of the outlet in accordance with established policies and procedures. Establishes and administers training programs within the outlet, including new employee orientation. Directs the development and administration of controls for all phases of the outlet in an economical and profitable manner while maintaining established standards. Coordinates the maintenance and development methods for high quality preparation of food and drink Maintains an efficient program of scheduling to ensure a high standard of service with the use of minimum person-hours. Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated. Acts immediately on all customer complaints to ensure that corrections are made when possible. Compiles annual budget, variance reports, weekly management reports, comp reports, and any other reports deemed necessary Monitors work of employees to ensure that established policies and procedures are being followed. Oversees all follow-up work to ensure non-recurrence of errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures. Counsels, guides, and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance reviews of assigned personnel. Recommends changes including hiring, promotion, demotion, and release of personnel; recommends wage and salary adjustments for personnel within established guidelines. Interview potential employees who have been recommended by Personnel.Directly supervise all pool personnel and operations during assigned shifts.Ensure all activities and job duties are performed according to established company and departmental policies, procedures and goals.Properly schedule employees in accordance with customer volumes.Resolve customer claims or other disputes between subordinate employees in a fair and patient manner.Seek ways in which to reduce departmental operating costs without affecting the quality of F&B or service.Keep the Pool Manager informed of all pertinent information and irregularities occurring in the department.Make sure prompt, courteous service is consistently provided to all customers and that employees conduct themselves Ina professional manner at all teract effectively with all other departments. QUALIFICATIONS: Work requires effective communication in English, both verbal and written form in a professional manner. Work requires a minimum of an associate degree, preferably in hotel and/or restaurant management,Graduate of post high school,Two-year Culinary Arts School or equivalent technical training in the food service industry may be substituted on a year for year basis.Preferred: Bachelor's Degree in Hotel or Restaurant Mgmt. Work requires 3 years F&B supervisory experience Must present a neat and professional appearance. Work requires ability to compile, compute, and analyze pertinent data needed for reports Work prefers Bilingual abilities Work requires flexibility to work various shifts. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled undertime constraint. Must be able to handle heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY:Prepare and cook items for customers and will serve food to customers who order food at the Dash Caf and or Slice CounterDIRECTLY SUPERVISES: None KEY JOB FUNCTIONS: Takes orders from customers and serves the order when ready. Rings in the order on the register correctly and accepts payment. Stocks and replenishes condiments, napkins, straws and other counter items. Cleans counters, tables and trays Helps put trucks away on delivery day Will make sure that all money and paperwork is in an orderly manner everyday Assists with daily preparations Cooks food according to what is ordered by customers Prepares produce for service. Cuts meat. Follows prescribed sanitary safeguards in handling all food and cleaning all surfaces. Will abide by all safety requirements as outlined in the Safety Manual or as required by individual departments and/or job functions. Other duties as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SOCIAL SKILLS AND EXPERIENCE:Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. EDUCATION and/or EXPERIENCE: High school education; or up to one month related experience or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. CERTIFICATES, LICENSES, REGISTRATIONS: Must be able to obtain and maintain a license from the Indiana Gaming Commission. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 27 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:None. ACCESS TO GAMING FACILITY:Will require access to back of house areas, including restrooms and break room. May require periodic access through the gaming facility. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 25, 2024
Full time
JOB SUMMARY:Prepare and cook items for customers and will serve food to customers who order food at the Dash Caf and or Slice CounterDIRECTLY SUPERVISES: None KEY JOB FUNCTIONS: Takes orders from customers and serves the order when ready. Rings in the order on the register correctly and accepts payment. Stocks and replenishes condiments, napkins, straws and other counter items. Cleans counters, tables and trays Helps put trucks away on delivery day Will make sure that all money and paperwork is in an orderly manner everyday Assists with daily preparations Cooks food according to what is ordered by customers Prepares produce for service. Cuts meat. Follows prescribed sanitary safeguards in handling all food and cleaning all surfaces. Will abide by all safety requirements as outlined in the Safety Manual or as required by individual departments and/or job functions. Other duties as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SOCIAL SKILLS AND EXPERIENCE:Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. EDUCATION and/or EXPERIENCE: High school education; or up to one month related experience or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. CERTIFICATES, LICENSES, REGISTRATIONS: Must be able to obtain and maintain a license from the Indiana Gaming Commission. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 27 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:None. ACCESS TO GAMING FACILITY:Will require access to back of house areas, including restrooms and break room. May require periodic access through the gaming facility. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Identified shifts will vary based on business needsThis is a salaried role and pay may vary based on experience Join the team that puts fun first. At Harrah's Ak-Chin, making grown-ups smile and play is what we do best, which is why we stack our dream team with passionate, energetic employees. Creativity, innovation and inspiration welcome.JOB SUMMARY: Coordinates all assigned Harrah's Ak-Chin Casino events and promotions, advances assigned entertainment acts with the dual purpose of providing a positive impact on guest & performer relationships and increasing profitability. ESSENTIAL JOB FUNCTIONS: Assists in: Is Directly Responsible for: Is expected to communicate with other departments in a detail-oriented and timely manner: Coordinates purchasing process, in compliance with all regulatory and purchasing guidelines. Maintains and updates department recordkeeping of events, promotions and entertainment by maintaining individual project folders, both paper and electronic. Maintains security and confidentiality of files, records and lists. Supports events, promotions and entertainment assigned to fellow coordinators to help ensure their success. Provides outstanding guest service at all times always is a liaison and greeter for production staff, tour manager(s), crew, hotel staff for concerts and other performances produced by Harrah's Ak-Chin. Budgeting of yearlong calendar of promotions, events and entertainment by tracking all project data, including but not limited to response rates, expense documents, invoice submissions. Conception and planning of yearlong calendar by tracking and submitting accurate feedback on all events, promotions and entertainment performances. Coordinating with Planning and Analysis to generate event, promotion and entertainment PRO and POST formas. Execution of all events, promotions on/off the property. Very detailed and thorough planning of all events and promotions. Very detailed and thorough advancement of all entertainment acts and performances. Preparation, review and submission of all event, promotion, entertainment internal controls including but not limited to promotional rules, Tribal Gaming Agency notifications, requests and other regulations. Preparation, accuracy, review and proofing of all events, promotion & entertainment creative and copy including but not limited to creative assignment forms, invitations, e-mails and other marketing assets. Use of supplied tools to accurately track the following: finances, guest counts and regulatory approvals. Keeping all event & entertainment folders up to date, responsible for submitting all request forms in a timely manner. Keeping all event & entertainment checklists up to date and adhering to set timelines. Clear and timely coordination of both volunteer and on-call employee labor, as appropriate. Providing accurate processing of all applicable prize documentation including but not limited to forms 1099, W2-G, Bank Secrecy Act documentation, Prize Logs, MTL reporting, etc Accurately communicating all project details / plans to the events, promotions and entertainment team according to all departmental processes, regarding guest registration and tracking procedures, including but not limited to offer codes, response rates, promotions & entertainment using compliance and regulatory approved software programs. Finance and Direct Mail departments in support of production of budgets, proformas, and analyses; Communications department and Direct Mail for the production of direct mail and collateral for events, promotions and entertainment. Purchasing department by suggesting and purchasing (when approved) supplies, gifts, prizes, awards, decor, and equipment from approved vendors. Gaming Operations for the execution of tournaments and applicable promotions. Corporate Promotions for assisting in setting up offers in applicable promotions software. Hotel Management for room blocks associated with events, promotions and entertainment. Food, Beverage and Sales for use of banquet and other public space, and for coordination of event setup, equipment, service, and menus, etc. IT for technical support in execution of events & entertainment; contingency IT program planning. Facilities for environmental, cleaning, and maintenance support. Casino Cage for ensuring all bank fund needs are accurately communicated. Other departments as needed. ADDITIONAL JOB DUTIES: Responsible for other general and administrative tasks, as assigned by events, promotions and entertainment manager or supervisor. EDUCATION and/or EXPERIENCE: High school diploma or GED required; Associate's or Bachelor's Degrees are preferred. 1-2 years experience in project management required. Must have intermediate to advanced PC skills, including but not limited to use and navigation of Microsoft Office, web-based applications and other software systems. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must demonstrate skill in public speaking, both on and off a microphone, with charisma, clarity and a professional demeanor. Willing and able to demonstrate reading, writing and technical skills as part of application process. Undergoes pre-employment screening and selection process. Must be able to suggest and promote activities (events, promotions & entertainment) to guests & employees and upsell revenue-generating experiences. Must be able to interact effectively and make connections with people of different age groups and demographics. Must be able to demonstrate mathematical aptitude towards Arizona approved games of chance, and basic probability and statistics as applicable to comprehension of promotional games of chance, as part of application process, or within six months of hire. Must be able to successfully work on multiple projects simultaneously. Must be able to make rational decisions, act quickly & solve problems in a timely manner. Meets all relevant regulatory requirements. Agrees to sign non-disclosure agreement and pass drug test continent upon job offer. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to lift and/or carry objects weighing up to 50 pounds. Able to correspond via telephone and e-mail in a fast-paced environment. Able to respond to visual and auditory cues. Able to continuously maneuver including the ability to bend, crouch, kneel, and twist, in both an office setting at a desk, and while in front of or interacting with guests. Must have the manual dexterity required to manipulate props, equipment, prizes, etc. with safety as a top priority while interacting with guests. Must possess outgoing personality and be able to greet guests in a courteous and friendly manner. Must be able to get along well with co-workers and work as a team. Must be able to hold and operate a ticket scanning device during the assigned shifts. Must be able to move quickly around entire property and stand for long periods of time. Must be fluent in English. Must be able to work independently with minimal supervision. Must be able to respond calmly and make rational decisions when handling customer needs and concerns while maintaining an upbeat and positive attitude. Must be able to work in areas containing second hand smoke. Must be able to work in noisy environment. Must be able to work both indoors and outdoors. Must be able to work a flexible schedule, including but not limited to non-standard shift times, lengths and days off. Must be able to work and stand outside, sometimes in heat in excess of 115 degrees. Must be able to work independently. Must be able to push or pull up to 150 pounds. Must be able to see and remember the specific details of incidents and persons. We operate in a 24/7 environment that continuously operates year-round and that is driven by the needs of our customers and guests. The nature of this role requires working a non-traditional schedule in order to successfully execute activities and programs and create a world-class experience for our guests. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Mar 25, 2024
Full time
Identified shifts will vary based on business needsThis is a salaried role and pay may vary based on experience Join the team that puts fun first. At Harrah's Ak-Chin, making grown-ups smile and play is what we do best, which is why we stack our dream team with passionate, energetic employees. Creativity, innovation and inspiration welcome.JOB SUMMARY: Coordinates all assigned Harrah's Ak-Chin Casino events and promotions, advances assigned entertainment acts with the dual purpose of providing a positive impact on guest & performer relationships and increasing profitability. ESSENTIAL JOB FUNCTIONS: Assists in: Is Directly Responsible for: Is expected to communicate with other departments in a detail-oriented and timely manner: Coordinates purchasing process, in compliance with all regulatory and purchasing guidelines. Maintains and updates department recordkeeping of events, promotions and entertainment by maintaining individual project folders, both paper and electronic. Maintains security and confidentiality of files, records and lists. Supports events, promotions and entertainment assigned to fellow coordinators to help ensure their success. Provides outstanding guest service at all times always is a liaison and greeter for production staff, tour manager(s), crew, hotel staff for concerts and other performances produced by Harrah's Ak-Chin. Budgeting of yearlong calendar of promotions, events and entertainment by tracking all project data, including but not limited to response rates, expense documents, invoice submissions. Conception and planning of yearlong calendar by tracking and submitting accurate feedback on all events, promotions and entertainment performances. Coordinating with Planning and Analysis to generate event, promotion and entertainment PRO and POST formas. Execution of all events, promotions on/off the property. Very detailed and thorough planning of all events and promotions. Very detailed and thorough advancement of all entertainment acts and performances. Preparation, review and submission of all event, promotion, entertainment internal controls including but not limited to promotional rules, Tribal Gaming Agency notifications, requests and other regulations. Preparation, accuracy, review and proofing of all events, promotion & entertainment creative and copy including but not limited to creative assignment forms, invitations, e-mails and other marketing assets. Use of supplied tools to accurately track the following: finances, guest counts and regulatory approvals. Keeping all event & entertainment folders up to date, responsible for submitting all request forms in a timely manner. Keeping all event & entertainment checklists up to date and adhering to set timelines. Clear and timely coordination of both volunteer and on-call employee labor, as appropriate. Providing accurate processing of all applicable prize documentation including but not limited to forms 1099, W2-G, Bank Secrecy Act documentation, Prize Logs, MTL reporting, etc Accurately communicating all project details / plans to the events, promotions and entertainment team according to all departmental processes, regarding guest registration and tracking procedures, including but not limited to offer codes, response rates, promotions & entertainment using compliance and regulatory approved software programs. Finance and Direct Mail departments in support of production of budgets, proformas, and analyses; Communications department and Direct Mail for the production of direct mail and collateral for events, promotions and entertainment. Purchasing department by suggesting and purchasing (when approved) supplies, gifts, prizes, awards, decor, and equipment from approved vendors. Gaming Operations for the execution of tournaments and applicable promotions. Corporate Promotions for assisting in setting up offers in applicable promotions software. Hotel Management for room blocks associated with events, promotions and entertainment. Food, Beverage and Sales for use of banquet and other public space, and for coordination of event setup, equipment, service, and menus, etc. IT for technical support in execution of events & entertainment; contingency IT program planning. Facilities for environmental, cleaning, and maintenance support. Casino Cage for ensuring all bank fund needs are accurately communicated. Other departments as needed. ADDITIONAL JOB DUTIES: Responsible for other general and administrative tasks, as assigned by events, promotions and entertainment manager or supervisor. EDUCATION and/or EXPERIENCE: High school diploma or GED required; Associate's or Bachelor's Degrees are preferred. 1-2 years experience in project management required. Must have intermediate to advanced PC skills, including but not limited to use and navigation of Microsoft Office, web-based applications and other software systems. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must demonstrate skill in public speaking, both on and off a microphone, with charisma, clarity and a professional demeanor. Willing and able to demonstrate reading, writing and technical skills as part of application process. Undergoes pre-employment screening and selection process. Must be able to suggest and promote activities (events, promotions & entertainment) to guests & employees and upsell revenue-generating experiences. Must be able to interact effectively and make connections with people of different age groups and demographics. Must be able to demonstrate mathematical aptitude towards Arizona approved games of chance, and basic probability and statistics as applicable to comprehension of promotional games of chance, as part of application process, or within six months of hire. Must be able to successfully work on multiple projects simultaneously. Must be able to make rational decisions, act quickly & solve problems in a timely manner. Meets all relevant regulatory requirements. Agrees to sign non-disclosure agreement and pass drug test continent upon job offer. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to lift and/or carry objects weighing up to 50 pounds. Able to correspond via telephone and e-mail in a fast-paced environment. Able to respond to visual and auditory cues. Able to continuously maneuver including the ability to bend, crouch, kneel, and twist, in both an office setting at a desk, and while in front of or interacting with guests. Must have the manual dexterity required to manipulate props, equipment, prizes, etc. with safety as a top priority while interacting with guests. Must possess outgoing personality and be able to greet guests in a courteous and friendly manner. Must be able to get along well with co-workers and work as a team. Must be able to hold and operate a ticket scanning device during the assigned shifts. Must be able to move quickly around entire property and stand for long periods of time. Must be fluent in English. Must be able to work independently with minimal supervision. Must be able to respond calmly and make rational decisions when handling customer needs and concerns while maintaining an upbeat and positive attitude. Must be able to work in areas containing second hand smoke. Must be able to work in noisy environment. Must be able to work both indoors and outdoors. Must be able to work a flexible schedule, including but not limited to non-standard shift times, lengths and days off. Must be able to work and stand outside, sometimes in heat in excess of 115 degrees. Must be able to work independently. Must be able to push or pull up to 150 pounds. Must be able to see and remember the specific details of incidents and persons. We operate in a 24/7 environment that continuously operates year-round and that is driven by the needs of our customers and guests. The nature of this role requires working a non-traditional schedule in order to successfully execute activities and programs and create a world-class experience for our guests. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Identified shifts will vary based on business needsThis is a salaried role and pay may vary based on experienceJOB SUMMARY:The Games Supervisor in Slots is responsible for monitoring and supervising the daily Slot and Keno floor operations on a specific shift, ensuring that courteous, prompt and outstanding service is provided by all employees. ESSENTIAL JOB FUNCTIONS: Responsible for interviewing, training, and selecting employees for the department Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed. Respond to and handle employee and guest concerns (grievances) in a timely and efficient manner. Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures. Responsible for planning, supervising and monitoring the work of the team members in assigned area(s). Directly responsible for training Slots and Keno Hosts, providing each with the knowledge and appropriate direction to perform his/her responsibilities. Observes, verifies and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate. ADDITIONAL JOB DUTIES: Oversees all significant monetary exchanges to ensure prompt and accurate execution of every transaction. Completes daily personnel assignments and reassigns personnel on floor based on business volume. Provide feedback from the slot floor to upper-management to provide superior customer service. Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines. Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction. Exercises appropriate discretion in identifying situations that require management attention. Ability to handle & secure keys within department guidelines. Adheres to regulatory, departmental and company policies. Responsible for casino operations on an assigned shift. Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same. Other duties as assigned. Qualifications:EDUCATION and/or EXPERIENCE: High school diploma, G.E.D. is required. Must possess strong supervisory and leadership skills. Successful completion of the Supervisor Leadership Assessment Program (SuperLAP) is required. Minimum 1-2 years previous experience in either Slots or Keno preferred. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Knowledge of casino rules, regulations and procedures pertinent to Casino Operations of Slots and Keno required. Must be flexible and able to work all shifts as needed. Must project professionalism and possess excellent verbal and written communication skills. Exhibits sound, decision-making qualities; motivates personnel and exhibits effective supervisory skills. Must have knowledge of ten key and computer skills. Ability to handle & secure keys within department guidelines. Must possess strong money handling and documentation skills. Must have knowledge of casino rules, procedures and regulations pertaining to Slot Operations. Must be able to get along with co-workers and work as a team across departments and levels of management. Have a basic knowledge of other games and services offered at the casino. Must be able to read, write, speak and understand English. Must present a well-groomed appearance. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Must be able to lift up to 40 pounds. Must be willing to assist in keeping the casino clean. Must be willing to approach and converse with strangers. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must have sense of urgency and keep up with fast-paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust. Must be able to respond to visual and aural cues. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 25, 2024
Full time
Identified shifts will vary based on business needsThis is a salaried role and pay may vary based on experienceJOB SUMMARY:The Games Supervisor in Slots is responsible for monitoring and supervising the daily Slot and Keno floor operations on a specific shift, ensuring that courteous, prompt and outstanding service is provided by all employees. ESSENTIAL JOB FUNCTIONS: Responsible for interviewing, training, and selecting employees for the department Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed. Respond to and handle employee and guest concerns (grievances) in a timely and efficient manner. Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures. Responsible for planning, supervising and monitoring the work of the team members in assigned area(s). Directly responsible for training Slots and Keno Hosts, providing each with the knowledge and appropriate direction to perform his/her responsibilities. Observes, verifies and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate. ADDITIONAL JOB DUTIES: Oversees all significant monetary exchanges to ensure prompt and accurate execution of every transaction. Completes daily personnel assignments and reassigns personnel on floor based on business volume. Provide feedback from the slot floor to upper-management to provide superior customer service. Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines. Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction. Exercises appropriate discretion in identifying situations that require management attention. Ability to handle & secure keys within department guidelines. Adheres to regulatory, departmental and company policies. Responsible for casino operations on an assigned shift. Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same. Other duties as assigned. Qualifications:EDUCATION and/or EXPERIENCE: High school diploma, G.E.D. is required. Must possess strong supervisory and leadership skills. Successful completion of the Supervisor Leadership Assessment Program (SuperLAP) is required. Minimum 1-2 years previous experience in either Slots or Keno preferred. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Knowledge of casino rules, regulations and procedures pertinent to Casino Operations of Slots and Keno required. Must be flexible and able to work all shifts as needed. Must project professionalism and possess excellent verbal and written communication skills. Exhibits sound, decision-making qualities; motivates personnel and exhibits effective supervisory skills. Must have knowledge of ten key and computer skills. Ability to handle & secure keys within department guidelines. Must possess strong money handling and documentation skills. Must have knowledge of casino rules, procedures and regulations pertaining to Slot Operations. Must be able to get along with co-workers and work as a team across departments and levels of management. Have a basic knowledge of other games and services offered at the casino. Must be able to read, write, speak and understand English. Must present a well-groomed appearance. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Must be able to lift up to 40 pounds. Must be willing to assist in keeping the casino clean. Must be willing to approach and converse with strangers. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must have sense of urgency and keep up with fast-paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust. Must be able to respond to visual and aural cues. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Harrah's Cherokee Casino Resort
Cherokee, North Carolina
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Food & Beverage Cashier DEPARTMENT: Food and Beverage (Starbucks Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Noodle Bar, Laurel Lounge, Lobby Café, Guy Fieri, Employee Cafeteria, Room Service, Room Service Cherokee Tower) GRADE/FLSA STATUS: H8-Non-Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Food Service Supervisor SUPERVISES: N/A JOB SUMMARY: Ensure that guests are greeted warmly upon entry, provide excellent service, process payments, and assist fellow team members to ensure overall guest satisfaction. JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Greet guests; seat them in restaurant according to rotation schedule Operate cash register and properly settle checks Tabulate bills using calculators, cash registers, or optical price scanners Responsible for the proper settlement of all guest checks Receive payment by cash, credit cards, comps, or automatic debits Issue receipts, refunds, credits, or change due to customers Record tips from credit cards, automatic debits and comp customers Keep work area neat and clean Assist customers by providing information and resolving their complaints Balance register at end of shift Build relationships with customers Demonstrate superior customer service skills by displaying outlined service behaviors Ensure service recovery activities Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Build relationships by greeting guests with a warm, friendly verbal greeting Maintain clean and orderly checkout areas and complete other general cleaning duties Assist in clearing, cleaning and resetting tables Provide a warm farewell and thank guest for visiting Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions Adhere to regulatory, departmental and company policies/procedures in an ethical manner EDR Cashier: Able to work behind the serving line as a cook, as needed Control food production to include: proper cooking methods, cooking time, and temperature, ensuring sanitation, handling and storage of prepared food and leftovers as needed Room Service Cashier: Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts and charges to rooms Maintain knowledge of current menu items and pricing, how the items are prepared and what accompanies each meal Responsible for taking guests food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and processing all orders using the computer system Assure timely delivery of comp requests from VIP Services and other casino departments Responsible for keeping accurate log entries for all call down orders, special requests and hotel guest charge records Verify guest room numbers and estimated time of arrival for delivery of amenities Dispatch and track service person availability for orders and assign deliveries as well as tray pick Notify management of any guest complaints, alleged discrepancies and/or problems involving Room Service Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc. to ensure proper storage and maintenance Barista Cashier: Highly skilled in coffee preparation with a comprehensive understanding of coffee blends, quality, coffee variety, roast degree and latte art Able to recite recipes from memory and flawlessly prepare all beverages Ability to up-sell alcohol, chocolate, pastries, and retail in accordance with restaurant standards MINIMUM QUALIFICATIONS: High school diploma or GED required Six months prior food service experience preferred Care certification preferred Must demonstrate the following essential knowledge and skills: Able to attend to multiple priorities simultaneously Legible handwriting Ability to add, subtract, multiply, or divide quickly and correctly Ability to talk to others to convey information effectively Willing to learn and be adaptable with attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to have continuous use of hands and arms Must be able to be on feet for 8 hour shift Must be able to lift up to 25 pounds an d carry 5 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak and understands English Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds and air quality including second hand smoke Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 8.28.23
Mar 24, 2024
Full time
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Food & Beverage Cashier DEPARTMENT: Food and Beverage (Starbucks Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Noodle Bar, Laurel Lounge, Lobby Café, Guy Fieri, Employee Cafeteria, Room Service, Room Service Cherokee Tower) GRADE/FLSA STATUS: H8-Non-Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Food Service Supervisor SUPERVISES: N/A JOB SUMMARY: Ensure that guests are greeted warmly upon entry, provide excellent service, process payments, and assist fellow team members to ensure overall guest satisfaction. JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Greet guests; seat them in restaurant according to rotation schedule Operate cash register and properly settle checks Tabulate bills using calculators, cash registers, or optical price scanners Responsible for the proper settlement of all guest checks Receive payment by cash, credit cards, comps, or automatic debits Issue receipts, refunds, credits, or change due to customers Record tips from credit cards, automatic debits and comp customers Keep work area neat and clean Assist customers by providing information and resolving their complaints Balance register at end of shift Build relationships with customers Demonstrate superior customer service skills by displaying outlined service behaviors Ensure service recovery activities Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Build relationships by greeting guests with a warm, friendly verbal greeting Maintain clean and orderly checkout areas and complete other general cleaning duties Assist in clearing, cleaning and resetting tables Provide a warm farewell and thank guest for visiting Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions Adhere to regulatory, departmental and company policies/procedures in an ethical manner EDR Cashier: Able to work behind the serving line as a cook, as needed Control food production to include: proper cooking methods, cooking time, and temperature, ensuring sanitation, handling and storage of prepared food and leftovers as needed Room Service Cashier: Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts and charges to rooms Maintain knowledge of current menu items and pricing, how the items are prepared and what accompanies each meal Responsible for taking guests food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and processing all orders using the computer system Assure timely delivery of comp requests from VIP Services and other casino departments Responsible for keeping accurate log entries for all call down orders, special requests and hotel guest charge records Verify guest room numbers and estimated time of arrival for delivery of amenities Dispatch and track service person availability for orders and assign deliveries as well as tray pick Notify management of any guest complaints, alleged discrepancies and/or problems involving Room Service Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc. to ensure proper storage and maintenance Barista Cashier: Highly skilled in coffee preparation with a comprehensive understanding of coffee blends, quality, coffee variety, roast degree and latte art Able to recite recipes from memory and flawlessly prepare all beverages Ability to up-sell alcohol, chocolate, pastries, and retail in accordance with restaurant standards MINIMUM QUALIFICATIONS: High school diploma or GED required Six months prior food service experience preferred Care certification preferred Must demonstrate the following essential knowledge and skills: Able to attend to multiple priorities simultaneously Legible handwriting Ability to add, subtract, multiply, or divide quickly and correctly Ability to talk to others to convey information effectively Willing to learn and be adaptable with attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to have continuous use of hands and arms Must be able to be on feet for 8 hour shift Must be able to lift up to 25 pounds an d carry 5 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak and understands English Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds and air quality including second hand smoke Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 8.28.23
Harrah's Cherokee Casino Resort
Cherokee, North Carolina
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Sous Chef DEPARTMENT: Food and Beverage (Employee Cafeteria, Banquet, Selu Garden Café, Wicked Weed Brewing, Gordon Ramsay, Food Court, Noodle Bar, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S15-Exempt BADGE TYPE/COLOR: Key Blue REPORTS TO: Restaurant Chef, Executive Sous Chef SUPERVISES: Senior Cook, Cook II and Cook I, Food Runners, Material Handler JOB SUMMARY: Supervise the day-to-day preparation of food and supervision of kitchen employees on assigned shift. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Responsible for overall daily food preparation in assigned area ensuring meal preparation meets established standards Responsible for requisitioning of food supplies Exhibit sound culinary knowledge as well as understanding food cost and margins and how to best control them Perform daily checks to ensure the quality of the line set up Maintain the budgeted food cost by adhering to recipe standards, maintaining correct inventory levels in coolers and storerooms Plan or participate in planning menus, preparing and apportioning foods, and utilizing food surpluses and leftovers Work all stations on the line to assist the cooks when busy or provide breaks Operate a productive, sanitary, team oriented working environment within budgeted guidelines Serve as a leader for employees by exhibiting sound decision making while fostering teamwork, employee morale, motivation and open communication Act as a role model and coach employees while developing their skills by providing direction and support for all staff to achieve goals and objectives through a fair application of policies and procedures Prepare schedules and station breakdowns in accordance to the daily need of assigned area and monitor the daily labor hours scheduled and consumed Conduct pre-shift meetings to communicate important information Build relationships with customers Provide the highest quality of service to customers and associates at all times Prepare prep lists and production sheets Understand local sanitation, health code laws, and weights and measures requirements Ensure all required logbooks and temperature logs, are maintained and verified Receive and examine inventory and supplies to ensure quality and quantity meet established standards and specifications Properly maintain and store company inventory including utensils, cookware and machinery Calibrate pH meters and thermometers Protect all company assets in regard to waste, breakage, and theft Complete end of shift logs in a timely and accurate manner Ensure service recovery activities Operate cash register Adhere to internal control regulations in regard to variances Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions Train subordinates, providing each with the knowledge, development and appropriate direction to perform his/her responsibilities Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making, with emphasis on motivating team and maintaining high morale Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained as well as providing corrective actions when necessary Current knowledge on food trends and be "cutting edge" focused with food presentations, flavor profiles and technology Abide by appearance standards Complete daily shift checklist that is verified by leader before leaving Perform any other duties as requested by shift leader Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or GED required Two years culinary arts program training/certification or equivalent supervisory/technical experience in food operations preferred Two years successful culinary experience required One years' culinary supervisory experience required ServSafe certified Must demonstrate the following essential knowledge and skills Knowledge of food preparation and presentation Neat, professional appearance with excellent personal hygiene Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Dexterity to use knives and other hand-held instruments, as well as food preparation equipment required Must be ableto quickly perform mathematical computations PHYSICAL, MENTAL AND ENVIROMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to stoop, bend, reach, kneel, twist, grasp items push and pull while performing kitchen duties Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be physically mobile with reasonable accommodation Must be able to handle high stress in the work environment and turn stress into high energy Must be able to lift and carry 50 pounds and be able to push and pull up to 300 pounds in a cart Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 8.28.23
Mar 24, 2024
Full time
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Sous Chef DEPARTMENT: Food and Beverage (Employee Cafeteria, Banquet, Selu Garden Café, Wicked Weed Brewing, Gordon Ramsay, Food Court, Noodle Bar, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S15-Exempt BADGE TYPE/COLOR: Key Blue REPORTS TO: Restaurant Chef, Executive Sous Chef SUPERVISES: Senior Cook, Cook II and Cook I, Food Runners, Material Handler JOB SUMMARY: Supervise the day-to-day preparation of food and supervision of kitchen employees on assigned shift. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Responsible for overall daily food preparation in assigned area ensuring meal preparation meets established standards Responsible for requisitioning of food supplies Exhibit sound culinary knowledge as well as understanding food cost and margins and how to best control them Perform daily checks to ensure the quality of the line set up Maintain the budgeted food cost by adhering to recipe standards, maintaining correct inventory levels in coolers and storerooms Plan or participate in planning menus, preparing and apportioning foods, and utilizing food surpluses and leftovers Work all stations on the line to assist the cooks when busy or provide breaks Operate a productive, sanitary, team oriented working environment within budgeted guidelines Serve as a leader for employees by exhibiting sound decision making while fostering teamwork, employee morale, motivation and open communication Act as a role model and coach employees while developing their skills by providing direction and support for all staff to achieve goals and objectives through a fair application of policies and procedures Prepare schedules and station breakdowns in accordance to the daily need of assigned area and monitor the daily labor hours scheduled and consumed Conduct pre-shift meetings to communicate important information Build relationships with customers Provide the highest quality of service to customers and associates at all times Prepare prep lists and production sheets Understand local sanitation, health code laws, and weights and measures requirements Ensure all required logbooks and temperature logs, are maintained and verified Receive and examine inventory and supplies to ensure quality and quantity meet established standards and specifications Properly maintain and store company inventory including utensils, cookware and machinery Calibrate pH meters and thermometers Protect all company assets in regard to waste, breakage, and theft Complete end of shift logs in a timely and accurate manner Ensure service recovery activities Operate cash register Adhere to internal control regulations in regard to variances Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions Train subordinates, providing each with the knowledge, development and appropriate direction to perform his/her responsibilities Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making, with emphasis on motivating team and maintaining high morale Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained as well as providing corrective actions when necessary Current knowledge on food trends and be "cutting edge" focused with food presentations, flavor profiles and technology Abide by appearance standards Complete daily shift checklist that is verified by leader before leaving Perform any other duties as requested by shift leader Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or GED required Two years culinary arts program training/certification or equivalent supervisory/technical experience in food operations preferred Two years successful culinary experience required One years' culinary supervisory experience required ServSafe certified Must demonstrate the following essential knowledge and skills Knowledge of food preparation and presentation Neat, professional appearance with excellent personal hygiene Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Dexterity to use knives and other hand-held instruments, as well as food preparation equipment required Must be ableto quickly perform mathematical computations PHYSICAL, MENTAL AND ENVIROMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to stoop, bend, reach, kneel, twist, grasp items push and pull while performing kitchen duties Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be physically mobile with reasonable accommodation Must be able to handle high stress in the work environment and turn stress into high energy Must be able to lift and carry 50 pounds and be able to push and pull up to 300 pounds in a cart Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 8.28.23
Harrah's Cherokee Casino Resort
Cherokee, North Carolina
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Sous Chef DEPARTMENT: Food and Beverage (Employee Cafeteria, Banquet, Selu Garden Café, Wicked Weed Brewing, Gordon Ramsay, Food Court, Noodle Bar, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S15-Exempt BADGE TYPE/COLOR: Key Blue REPORTS TO: Restaurant Chef, Executive Sous Chef SUPERVISES: Senior Cook, Cook II and Cook I, Food Runners, Material Handler JOB SUMMARY: Supervise the day-to-day preparation of food and supervision of kitchen employees on assigned shift. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Responsible for overall daily food preparation in assigned area ensuring meal preparation meets established standards Responsible for requisitioning of food supplies Exhibit sound culinary knowledge as well as understanding food cost and margins and how to best control them Perform daily checks to ensure the quality of the line set up Maintain the budgeted food cost by adhering to recipe standards, maintaining correct inventory levels in coolers and storerooms Plan or participate in planning menus, preparing and apportioning foods, and utilizing food surpluses and leftovers Work all stations on the line to assist the cooks when busy or provide breaks Operate a productive, sanitary, team oriented working environment within budgeted guidelines Serve as a leader for employees by exhibiting sound decision making while fostering teamwork, employee morale, motivation and open communication Act as a role model and coach employees while developing their skills by providing direction and support for all staff to achieve goals and objectives through a fair application of policies and procedures Prepare schedules and station breakdowns in accordance to the daily need of assigned area and monitor the daily labor hours scheduled and consumed Conduct pre-shift meetings to communicate important information Build relationships with customers Provide the highest quality of service to customers and associates at all times Prepare prep lists and production sheets Understand local sanitation, health code laws, and weights and measures requirements Ensure all required logbooks and temperature logs, are maintained and verified Receive and examine inventory and supplies to ensure quality and quantity meet established standards and specifications Properly maintain and store company inventory including utensils, cookware and machinery Calibrate pH meters and thermometers Protect all company assets in regard to waste, breakage, and theft Complete end of shift logs in a timely and accurate manner Ensure service recovery activities Operate cash register Adhere to internal control regulations in regard to variances Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions Train subordinates, providing each with the knowledge, development and appropriate direction to perform his/her responsibilities Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making, with emphasis on motivating team and maintaining high morale Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained as well as providing corrective actions when necessary Current knowledge on food trends and be "cutting edge" focused with food presentations, flavor profiles and technology Abide by appearance standards Complete daily shift checklist that is verified by leader before leaving Perform any other duties as requested by shift leader Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or GED required Two years culinary arts program training/certification or equivalent supervisory/technical experience in food operations preferred Two years successful culinary experience required One years' culinary supervisory experience required ServSafe certified Must demonstrate the following essential knowledge and skills Knowledge of food preparation and presentation Neat, professional appearance with excellent personal hygiene Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Dexterity to use knives and other hand-held instruments, as well as food preparation equipment required Must be ableto quickly perform mathematical computations PHYSICAL, MENTAL AND ENVIROMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to stoop, bend, reach, kneel, twist, grasp items push and pull while performing kitchen duties Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be physically mobile with reasonable accommodation Must be able to handle high stress in the work environment and turn stress into high energy Must be able to lift and carry 50 pounds and be able to push and pull up to 300 pounds in a cart Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 8.28.23
Mar 24, 2024
Full time
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Sous Chef DEPARTMENT: Food and Beverage (Employee Cafeteria, Banquet, Selu Garden Café, Wicked Weed Brewing, Gordon Ramsay, Food Court, Noodle Bar, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S15-Exempt BADGE TYPE/COLOR: Key Blue REPORTS TO: Restaurant Chef, Executive Sous Chef SUPERVISES: Senior Cook, Cook II and Cook I, Food Runners, Material Handler JOB SUMMARY: Supervise the day-to-day preparation of food and supervision of kitchen employees on assigned shift. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Responsible for overall daily food preparation in assigned area ensuring meal preparation meets established standards Responsible for requisitioning of food supplies Exhibit sound culinary knowledge as well as understanding food cost and margins and how to best control them Perform daily checks to ensure the quality of the line set up Maintain the budgeted food cost by adhering to recipe standards, maintaining correct inventory levels in coolers and storerooms Plan or participate in planning menus, preparing and apportioning foods, and utilizing food surpluses and leftovers Work all stations on the line to assist the cooks when busy or provide breaks Operate a productive, sanitary, team oriented working environment within budgeted guidelines Serve as a leader for employees by exhibiting sound decision making while fostering teamwork, employee morale, motivation and open communication Act as a role model and coach employees while developing their skills by providing direction and support for all staff to achieve goals and objectives through a fair application of policies and procedures Prepare schedules and station breakdowns in accordance to the daily need of assigned area and monitor the daily labor hours scheduled and consumed Conduct pre-shift meetings to communicate important information Build relationships with customers Provide the highest quality of service to customers and associates at all times Prepare prep lists and production sheets Understand local sanitation, health code laws, and weights and measures requirements Ensure all required logbooks and temperature logs, are maintained and verified Receive and examine inventory and supplies to ensure quality and quantity meet established standards and specifications Properly maintain and store company inventory including utensils, cookware and machinery Calibrate pH meters and thermometers Protect all company assets in regard to waste, breakage, and theft Complete end of shift logs in a timely and accurate manner Ensure service recovery activities Operate cash register Adhere to internal control regulations in regard to variances Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions Train subordinates, providing each with the knowledge, development and appropriate direction to perform his/her responsibilities Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making, with emphasis on motivating team and maintaining high morale Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained as well as providing corrective actions when necessary Current knowledge on food trends and be "cutting edge" focused with food presentations, flavor profiles and technology Abide by appearance standards Complete daily shift checklist that is verified by leader before leaving Perform any other duties as requested by shift leader Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or GED required Two years culinary arts program training/certification or equivalent supervisory/technical experience in food operations preferred Two years successful culinary experience required One years' culinary supervisory experience required ServSafe certified Must demonstrate the following essential knowledge and skills Knowledge of food preparation and presentation Neat, professional appearance with excellent personal hygiene Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Dexterity to use knives and other hand-held instruments, as well as food preparation equipment required Must be ableto quickly perform mathematical computations PHYSICAL, MENTAL AND ENVIROMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to stoop, bend, reach, kneel, twist, grasp items push and pull while performing kitchen duties Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be physically mobile with reasonable accommodation Must be able to handle high stress in the work environment and turn stress into high energy Must be able to lift and carry 50 pounds and be able to push and pull up to 300 pounds in a cart Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 8.28.23
Full Time Host Cashier District Idabel Pay Rate: $12.00 (hourly) Shift: Evening Shift Schedule: Days Vary Weekly Earned Wage Access is an option for this position. Job Purpose or Objective(s): Greet restaurant patrons and answer phone calls. Assure patrons are seated promptly assuring that guests have a favorable dining experience. You will report to the Venue Manager. Primary Tasks: You will ensure guest recognition by remembering names, faces, and information that makes each guest feel unique. Answer menu questions posed by patrons. Distribute the seating as equally as possible among all food servers. Receive cash from customers in payment for meals. Operate cash register. Make change and issues receipts or tickets to customer. Read and record totals shown on cash register tape and verify against cash on hand. You may pre-bus and full bus tables during peak periods. Promote current casino events and programs and give guests directions to all casino areas. Resolve minor guest complaints in a manner consistent with departmental philosophy. Monitor dining room to make sure it is maintained and floor is free of debris. Some venues may require the Host/Cashier to prepare sandwiches, coffee, pastries, and other menu items. Perform other responsibilities as may be assigned. Job Requirements: speak, read, and write English. handle cash responsibly. calculate basic math functions as they relate to POS cash/credit transactions, cash reconciliation and product inventory. 1+ years experience in a, high-volume fine dining or casual restaurant. About the Choctaw Nation The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. Benefits Free gym membership Free access to employee health clinic Free lunch for casino & resort associates Earned wages access once per week for hourly Associates Pet insurance Paid vacation / sick time Medical / Dental / Vision 401(K) with company match College tuition reimbursement Short-term disability, long-term disability, and family leave Employee assistance program Employee prescription program CNO Paid Life Insurance Teladoc On Site Dental Clinics (Jet Dental) On Site Mammogram Services Free diabetes and hypertension monitoring benefit (Livongo) Accolade- Concierge Benefits Program Wellness Program that equals savings on health insurance cost (Virgin Pulse) Maternity Care Program (Benefits provided by the Choctaw Nation are based on employment classification) CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates. Job Identification: 7472 Job Category: Food and Beverage Posting Date: 03/22/2024, 5:38 PM Job Schedule: Full time Job Shift: Evening Shift On-Site/Remote: On-Site
Mar 24, 2024
Full time
Full Time Host Cashier District Idabel Pay Rate: $12.00 (hourly) Shift: Evening Shift Schedule: Days Vary Weekly Earned Wage Access is an option for this position. Job Purpose or Objective(s): Greet restaurant patrons and answer phone calls. Assure patrons are seated promptly assuring that guests have a favorable dining experience. You will report to the Venue Manager. Primary Tasks: You will ensure guest recognition by remembering names, faces, and information that makes each guest feel unique. Answer menu questions posed by patrons. Distribute the seating as equally as possible among all food servers. Receive cash from customers in payment for meals. Operate cash register. Make change and issues receipts or tickets to customer. Read and record totals shown on cash register tape and verify against cash on hand. You may pre-bus and full bus tables during peak periods. Promote current casino events and programs and give guests directions to all casino areas. Resolve minor guest complaints in a manner consistent with departmental philosophy. Monitor dining room to make sure it is maintained and floor is free of debris. Some venues may require the Host/Cashier to prepare sandwiches, coffee, pastries, and other menu items. Perform other responsibilities as may be assigned. Job Requirements: speak, read, and write English. handle cash responsibly. calculate basic math functions as they relate to POS cash/credit transactions, cash reconciliation and product inventory. 1+ years experience in a, high-volume fine dining or casual restaurant. About the Choctaw Nation The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. Benefits Free gym membership Free access to employee health clinic Free lunch for casino & resort associates Earned wages access once per week for hourly Associates Pet insurance Paid vacation / sick time Medical / Dental / Vision 401(K) with company match College tuition reimbursement Short-term disability, long-term disability, and family leave Employee assistance program Employee prescription program CNO Paid Life Insurance Teladoc On Site Dental Clinics (Jet Dental) On Site Mammogram Services Free diabetes and hypertension monitoring benefit (Livongo) Accolade- Concierge Benefits Program Wellness Program that equals savings on health insurance cost (Virgin Pulse) Maternity Care Program (Benefits provided by the Choctaw Nation are based on employment classification) CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates. Job Identification: 7472 Job Category: Food and Beverage Posting Date: 03/22/2024, 5:38 PM Job Schedule: Full time Job Shift: Evening Shift On-Site/Remote: On-Site