Caesars Entertainment
Pompano Beach, Florida
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Supervise all Cage activities during assigned shift. Perform vault responsibilities. Ensure compliance with Internal Controls, State Regulations, and Company SOPs in all transactions and activities. Monitor staffing levels to ensure budgetary compliance. Review Cage Settlement Sheet for reasonability and correctness. Complete and/or review CTRs, MTLs, CCTLs, CCLs, and all other required Title 31 documentation. Participate in interviewing and selecting new team members, and train and develop team members. Issue disciplinary action as needed. Assign work to team members and monitor for timely and proper completion. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction. Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities, and assist with disseminating such information to cage staff members. Keep work area in a clean and orderly manner. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station, Microsoft office software, casino tracking programs (ABS, IVS, CMS, Datastream, Kronos, Stratton Warren), 10-key calculator, NRT machine, ATM (automated teller machine), sorter, wrapper, credit card machine, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to Five years experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 25 pounds. Must also bend, crouch, or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Supervise all Cage activities during assigned shift. Perform vault responsibilities. Ensure compliance with Internal Controls, State Regulations, and Company SOPs in all transactions and activities. Monitor staffing levels to ensure budgetary compliance. Review Cage Settlement Sheet for reasonability and correctness. Complete and/or review CTRs, MTLs, CCTLs, CCLs, and all other required Title 31 documentation. Participate in interviewing and selecting new team members, and train and develop team members. Issue disciplinary action as needed. Assign work to team members and monitor for timely and proper completion. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction. Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities, and assist with disseminating such information to cage staff members. Keep work area in a clean and orderly manner. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station, Microsoft office software, casino tracking programs (ABS, IVS, CMS, Datastream, Kronos, Stratton Warren), 10-key calculator, NRT machine, ATM (automated teller machine), sorter, wrapper, credit card machine, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to Five years experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 25 pounds. Must also bend, crouch, or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
Caesars Entertainment
Shelbyville, Indiana
Perform functions to manage the cage departmental operations to ensure compliance with internal controls and gaming regulations. Must exercise good judgment in reviewing internal audit findings and implement corrective action within the limits of established polices. All duties are to be performed within the guidelines of Indiana Grand Casino policies and procedures, Internal Control Standards, and Indiana Gaming Regulations.ESSENTIAL DUTIES AND RESPONSIBILITIES: Develop departmental procedures and polices to ensure compliance with internal controls and gaming regulations Investigate shortages and errors, recommended, and implement corrective action to protect company assets. Analyze customer counts and trends to determine necessary staffing levels. Ensure all departmental staff is trained on policies, procedures and methods. Respond to guest complaints or problems and ensure corrective action is taken to prevent reoccurrence in the future. Review departmental expenses and ensure compliance with the budget. Other duties as assigned.ADDITIONAL DUTIES/JOB DIMENSIONS:Regular attendance in conformance with the standards, which may be established by Indiana Grand Racing & Casino from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Indiana Grand Racing & Casino disciplinary action procedures up to and including termination of employment.Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.Upon employment, all employees are required to fully comply with Indiana Grand Racing & Casino policies and procedures for the safe and efficient operation of company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employmentQUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE:Thorough knowledge of a specified or technical field, such as Accounting, equivalent to 2 years of college. 2-3 years of managerial and cash handling experience is preferred.LANGUAGE SKILLS:Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-INDIANA GRAND RACING & CASINO CERTIFICATES, LICENSES, REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.REASONING ABILITY:Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.ACCESS TO GAMING FLOORRequires Access to the Gaming FloorWORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Job duties are performed in noisy and smoky environment. Working are is confines, and space is limited.
Perform functions to manage the cage departmental operations to ensure compliance with internal controls and gaming regulations. Must exercise good judgment in reviewing internal audit findings and implement corrective action within the limits of established polices. All duties are to be performed within the guidelines of Indiana Grand Casino policies and procedures, Internal Control Standards, and Indiana Gaming Regulations.ESSENTIAL DUTIES AND RESPONSIBILITIES: Develop departmental procedures and polices to ensure compliance with internal controls and gaming regulations Investigate shortages and errors, recommended, and implement corrective action to protect company assets. Analyze customer counts and trends to determine necessary staffing levels. Ensure all departmental staff is trained on policies, procedures and methods. Respond to guest complaints or problems and ensure corrective action is taken to prevent reoccurrence in the future. Review departmental expenses and ensure compliance with the budget. Other duties as assigned.ADDITIONAL DUTIES/JOB DIMENSIONS:Regular attendance in conformance with the standards, which may be established by Indiana Grand Racing & Casino from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Indiana Grand Racing & Casino disciplinary action procedures up to and including termination of employment.Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.Upon employment, all employees are required to fully comply with Indiana Grand Racing & Casino policies and procedures for the safe and efficient operation of company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employmentQUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE:Thorough knowledge of a specified or technical field, such as Accounting, equivalent to 2 years of college. 2-3 years of managerial and cash handling experience is preferred.LANGUAGE SKILLS:Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-INDIANA GRAND RACING & CASINO CERTIFICATES, LICENSES, REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.REASONING ABILITY:Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.ACCESS TO GAMING FLOORRequires Access to the Gaming FloorWORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Job duties are performed in noisy and smoky environment. Working are is confines, and space is limited.
Caesars Entertainment
Metropolis, Illinois
POSITION SUMMARY: Provide continuous observation of all gaming and public areas and be alert for any acts of a suspicious nature. Protecting company assets and reputation with continuous electronic surveillance of property, people and games activities. To ensure departments are following internal controls. MINIMUM AGE REQUIREMENTS: 21 Years of age DUTIES/RESPONSIBILITIES: Must maintain a working knowledge of the Illinois Gaming Board Adopted Rules, Harrah's Internal Controls, Surveillance Department Operational Manual and the Harrah's Employees Handbook. Video and physical observation consisting of but not limited to: All live gaming Count Rooms Slot areas Food and Beverage areas Casino Cages and Main Bank Entrance and Exits Know basic strategy and the count(s). Communication with Casino and Hotel personnel. Video recording rotation/retention. Special Projects as assigned. Must familiarize self with the operation of each department and duties of department members. Must keep abreast of the latest in gaming technology and have full knowledge of methods of protection. Position also required knowledge of employee's money handling procedures. Ensures that all reports submitted have integrity based on facts. Exercises care in the handling of sensitive matters, as error in judgment could prove embarrassing to the property and have an adverse impact on the image of the Casino. Maintain contact with Illinois Gaming Board, private investigating firms, Surveillance Managers and employees of other casinos and Corporate Security personnel. Internally, job requires constant contact with all Department Heads and Shift Managers. Must assist customers in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members. Ensure exceptional customer service to all customers by communicating in a pleasant, friendly, and professional manner at all times. Any other tasks as requested by immediate supervisor ESSENTIAL JOB FUNCTIONS: PHYSICAL - Must be able to: Be mobile. Work in a confined environment. Stand approximately ten percent (10%) of the shift to observe casino. Sit ninety percent (90%) of the shift at the console to operate the cameras. Use the telephone and radio to communicate during entire shift. Hear for phone conversation. See for observing the table games and count rooms. Lift three to five pounds when performing equipment maintenance. Climb stairs repeatedly. MENTAL - Must be able to: Write in English to complete daily reports. Read and understand the command of the English language in order to communicate with all departments. Know basic and accounting type math. Verbally speak and communicate with guests and employees. Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels and other instructions. Must be able to work under stressful conditions. PREREQUISITES/PREFERRED QUALIFICATIONS: High School diploma or GED equivalent. Degree preferred. Requires an in depth knowledge of all forms of gaming activities, equipment and accessories which is gained through extensive experience in the gaming industry. Working knowledge of CCTV equipment is required. GAMING:Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.Harrah's Metropolis Casino and Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
POSITION SUMMARY: Provide continuous observation of all gaming and public areas and be alert for any acts of a suspicious nature. Protecting company assets and reputation with continuous electronic surveillance of property, people and games activities. To ensure departments are following internal controls. MINIMUM AGE REQUIREMENTS: 21 Years of age DUTIES/RESPONSIBILITIES: Must maintain a working knowledge of the Illinois Gaming Board Adopted Rules, Harrah's Internal Controls, Surveillance Department Operational Manual and the Harrah's Employees Handbook. Video and physical observation consisting of but not limited to: All live gaming Count Rooms Slot areas Food and Beverage areas Casino Cages and Main Bank Entrance and Exits Know basic strategy and the count(s). Communication with Casino and Hotel personnel. Video recording rotation/retention. Special Projects as assigned. Must familiarize self with the operation of each department and duties of department members. Must keep abreast of the latest in gaming technology and have full knowledge of methods of protection. Position also required knowledge of employee's money handling procedures. Ensures that all reports submitted have integrity based on facts. Exercises care in the handling of sensitive matters, as error in judgment could prove embarrassing to the property and have an adverse impact on the image of the Casino. Maintain contact with Illinois Gaming Board, private investigating firms, Surveillance Managers and employees of other casinos and Corporate Security personnel. Internally, job requires constant contact with all Department Heads and Shift Managers. Must assist customers in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members. Ensure exceptional customer service to all customers by communicating in a pleasant, friendly, and professional manner at all times. Any other tasks as requested by immediate supervisor ESSENTIAL JOB FUNCTIONS: PHYSICAL - Must be able to: Be mobile. Work in a confined environment. Stand approximately ten percent (10%) of the shift to observe casino. Sit ninety percent (90%) of the shift at the console to operate the cameras. Use the telephone and radio to communicate during entire shift. Hear for phone conversation. See for observing the table games and count rooms. Lift three to five pounds when performing equipment maintenance. Climb stairs repeatedly. MENTAL - Must be able to: Write in English to complete daily reports. Read and understand the command of the English language in order to communicate with all departments. Know basic and accounting type math. Verbally speak and communicate with guests and employees. Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels and other instructions. Must be able to work under stressful conditions. PREREQUISITES/PREFERRED QUALIFICATIONS: High School diploma or GED equivalent. Degree preferred. Requires an in depth knowledge of all forms of gaming activities, equipment and accessories which is gained through extensive experience in the gaming industry. Working knowledge of CCTV equipment is required. GAMING:Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.Harrah's Metropolis Casino and Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.