Hotel Assistant General Manager Location: College Station, TX Salary: $40,000 to $50,000 Annually with Benefits Hours: 9:00 am to 5:00 pm Are you a seasoned hospitality professional with a passion for leadership and operational excellence? We are seeking a highly motivated and experienced individual to join our team as the Hotel Assistant General Manager in College Station, TX. Key Responsibilities: Operational Excellence: Oversee day-to-day hotel operations to ensure a seamless and exceptional guest experience. Collaborate with various departments, including front desk, housekeeping, and maintenance, to maintain high-quality standards. Team Leadership: Lead and inspire a team of dedicated professionals. Foster a positive and collaborative work environment, providing guidance and support to ensure the team's success. Customer Service Focus: Uphold and enhance the hotel's reputation for outstanding customer service. Address guest concerns promptly and effectively to ensure overall guest satisfaction. Financial Management: Assist in budgeting and financial planning, ensuring cost-effective operations. Monitor expenses, analyze financial reports, and implement strategies for revenue growth. Staff Development: Contribute to the professional growth of the team through training, coaching, and mentoring. Encourage continuous learning and development to enhance skills and capabilities. Qualifications: Proven experience in hotel management or a similar role. Strong leadership, communication, and interpersonal skills. Exceptional organizational and problem-solving abilities. Proficient in hotel management software and MS Office Suite. Bachelor's degree in Hospitality Management or a related field is preferred. Benefits: Competitive salary with annual performance reviews. Comprehensive benefits package, including health insurance and retirement plans. Opportunities for professional development and advancement. How to Apply: Interested candidates are invited to submit their resume to apply. Join our team and be an integral part of the success of our hotel in College Station, TX. We offer a supportive work environment, competitive compensation, and opportunities for growth. Apply now and take the next step in your hospitality career!
Mar 22, 2024
Full time
Hotel Assistant General Manager Location: College Station, TX Salary: $40,000 to $50,000 Annually with Benefits Hours: 9:00 am to 5:00 pm Are you a seasoned hospitality professional with a passion for leadership and operational excellence? We are seeking a highly motivated and experienced individual to join our team as the Hotel Assistant General Manager in College Station, TX. Key Responsibilities: Operational Excellence: Oversee day-to-day hotel operations to ensure a seamless and exceptional guest experience. Collaborate with various departments, including front desk, housekeeping, and maintenance, to maintain high-quality standards. Team Leadership: Lead and inspire a team of dedicated professionals. Foster a positive and collaborative work environment, providing guidance and support to ensure the team's success. Customer Service Focus: Uphold and enhance the hotel's reputation for outstanding customer service. Address guest concerns promptly and effectively to ensure overall guest satisfaction. Financial Management: Assist in budgeting and financial planning, ensuring cost-effective operations. Monitor expenses, analyze financial reports, and implement strategies for revenue growth. Staff Development: Contribute to the professional growth of the team through training, coaching, and mentoring. Encourage continuous learning and development to enhance skills and capabilities. Qualifications: Proven experience in hotel management or a similar role. Strong leadership, communication, and interpersonal skills. Exceptional organizational and problem-solving abilities. Proficient in hotel management software and MS Office Suite. Bachelor's degree in Hospitality Management or a related field is preferred. Benefits: Competitive salary with annual performance reviews. Comprehensive benefits package, including health insurance and retirement plans. Opportunities for professional development and advancement. How to Apply: Interested candidates are invited to submit their resume to apply. Join our team and be an integral part of the success of our hotel in College Station, TX. We offer a supportive work environment, competitive compensation, and opportunities for growth. Apply now and take the next step in your hospitality career!
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Mar 13, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Pay: $85000 per year - $85000 per year Summary : The Assistant Director of Food & Beverage, under the guidance of the Director of Food & Beverage, manages and oversees all aspects of the organization's food and beverage planning, presentation and service, with duties particularly focused towards special event planning/implementation, managing departmental costs, overseeing all aspects of F&B training and adherence to quality and safety standards. The Assistant Director leads the operations of the department in conjunction with and in the absence of the Director. Essential Duties & Responsibilities: Assists the Director in overseeing the daily functions of administration and planning of the Food and Beverage Department to meet the needs of the operation in achieving monthly KPI goals. Helps team to achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient recruiting, hiring, orientating & training, assigning, scheduling, coaching and counseling of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Assigns, audits and ensures compliance of Pack Member participation training courses in Great Wolf University. Collaborates with F&B leadership on Pack development, training and succession planning. Leads frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction Partners with F&B leadership in directing the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Collaborates with the Executive Chef and Purchasing Team to ensure storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensure all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with direct oversight of the daily/ weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with F&B Leaders and HR to ensure timely, accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participate in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; corrects service components as needed to ensure guest satisfaction scores and company standards are achieved. Assists Director with oversight and achievement of goals in Culinary, Stewarding and Purchasing functions and budgets. Supports Purchasing & Stewarding team activities related to organizing and maintaining par levels of all kitchen-related chemicals and cleaning components; Ensures all F&B team is keenly trained on SDS forms, safety and compliance. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Ensures all operations conform to regulations of the local health and alcohol regulatory commissions. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 2-3 years management experience in food & beverage Experienced with procurement and inventory control system, process and procedures Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed. Excellent writing and verbal communication skills Proficient in P&L management and controls Strong analytical skills - Understand and react appropriately to key business indicators Demonstrated experience leading teams to achieve/exceed goals. Strong attention to detail and time management skills. Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS). Successful completion of criminal background check and drug screen. Highly proficient with food safety and sanitation practices, rules and regulations Experience with guest satisfaction and employee engagement programs and tools Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Experience with overall oversight and coordination of training programs for F&B on an entire propert Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Mar 23, 2024
Full time
Pay: $85000 per year - $85000 per year Summary : The Assistant Director of Food & Beverage, under the guidance of the Director of Food & Beverage, manages and oversees all aspects of the organization's food and beverage planning, presentation and service, with duties particularly focused towards special event planning/implementation, managing departmental costs, overseeing all aspects of F&B training and adherence to quality and safety standards. The Assistant Director leads the operations of the department in conjunction with and in the absence of the Director. Essential Duties & Responsibilities: Assists the Director in overseeing the daily functions of administration and planning of the Food and Beverage Department to meet the needs of the operation in achieving monthly KPI goals. Helps team to achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient recruiting, hiring, orientating & training, assigning, scheduling, coaching and counseling of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Assigns, audits and ensures compliance of Pack Member participation training courses in Great Wolf University. Collaborates with F&B leadership on Pack development, training and succession planning. Leads frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction Partners with F&B leadership in directing the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Collaborates with the Executive Chef and Purchasing Team to ensure storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensure all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with direct oversight of the daily/ weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with F&B Leaders and HR to ensure timely, accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participate in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; corrects service components as needed to ensure guest satisfaction scores and company standards are achieved. Assists Director with oversight and achievement of goals in Culinary, Stewarding and Purchasing functions and budgets. Supports Purchasing & Stewarding team activities related to organizing and maintaining par levels of all kitchen-related chemicals and cleaning components; Ensures all F&B team is keenly trained on SDS forms, safety and compliance. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Ensures all operations conform to regulations of the local health and alcohol regulatory commissions. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 2-3 years management experience in food & beverage Experienced with procurement and inventory control system, process and procedures Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed. Excellent writing and verbal communication skills Proficient in P&L management and controls Strong analytical skills - Understand and react appropriately to key business indicators Demonstrated experience leading teams to achieve/exceed goals. Strong attention to detail and time management skills. Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS). Successful completion of criminal background check and drug screen. Highly proficient with food safety and sanitation practices, rules and regulations Experience with guest satisfaction and employee engagement programs and tools Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Experience with overall oversight and coordination of training programs for F&B on an entire propert Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Job Description Job Title: Kitchen Manager Location: Western North Carolina Mountains, Hotel Lodge Position Overview: We are seeking a skilled and experienced Kitchen Manager to oversee the culinary operations of our hotel lodge located in the picturesque Western North Carolina mountains. The Kitchen Manager will be responsible for managing all aspects of the kitchen, including menu planning, food preparation, inventory management, staff supervision, and ensuring the highest standards of food quality, safety, and sanitation. Key Responsibilities: Menu Planning and Development: Create innovative and appealing menus that reflect local flavors, seasonal ingredients, and dietary preferences of guests. Collaborate with the executive chef and culinary team to develop new dishes and specials. Food Preparation and Presentation: Oversee the preparation and presentation of all food items to ensure consistency, quality, and adherence to established recipes and standards. Monitor portion control and presentation to enhance the overall dining experience. Kitchen Operations Management: Manage day-to-day kitchen operations, including scheduling, inventory management, ordering supplies, and maintaining equipment. Ensure compliance with health and safety regulations and sanitation standards. Staff Supervision and Training: Recruit, train, and supervise kitchen staff, including chefs, cooks, and kitchen assistants. Provide ongoing coaching, feedback, and development opportunities to foster a positive work environment and enhance team performance. Cost Control and Budget Management: Monitor food and labor costs to maximize profitability while maintaining high-quality standards. Implement cost-saving measures and efficient kitchen practices without compromising on food quality or guest satisfaction. Vendor Relations: Establish and maintain relationships with local suppliers and vendors to source high-quality ingredients and products. Negotiate pricing, terms, and contracts to optimize procurement processes and support the lodge's sustainability initiatives. Guest Satisfaction: Collaborate with front-of-house staff to ensure seamless service and exceed guest expectations. Address any guest concerns or feedback related to the kitchen promptly and professionally. Qualifications: Proven experience as a Kitchen Manager or similar role in a high-volume hospitality environment, preferably in a hotel or resort setting. Strong culinary skills and a passion for creating exceptional dishes using fresh, local ingredients. Excellent leadership, communication, and interpersonal skills with the ability to motivate and inspire a diverse team. Proficiency in kitchen management software, inventory systems, and Microsoft Office suite. Knowledge of food safety regulations, sanitation standards, and best practices in kitchen operations. Ability to work flexible hours, including evenings, weekends, and holidays, as required. Preferred Qualifications: A culinary degree or certification from an accredited institution is preferred but not required. Experience in menu development, cost analysis, and budgeting. Familiarity with the unique culinary traditions and ingredients of the Western North Carolina mountains. Meet Your Recruiter Chris Shatto Franchise Partner Offering over 30 years of industry specific experience in upscale and luxury hotels both in a resort setting and city market, Chris brings expert insight to his clients by truly understanding their needs in order to match them with the right candidate. Chris held Executive Committee status at several locations and has a solid understanding of what is expected from the various disciplines within hospitality. His years of service in this industry has also left him with a large network of contacts and connections. Chris has the demonstrated ability to find the perfect candidate by uncovering the 'why' behind his clients true needs. His talents encompass coaching for success, interviewing, negotiating, relationship building, and problem solving skills. Chris thrives on the success of finding the 'perfect match' for both his client and the talented hospitality professionals he works with. Connect on LinkedIn Since 2000, Gecko Hospitality and its dedicated Franchise Partners and Recruiters throughout the United States and Canada have been pioneers in the hospitality recruiting industry. The value that Gecko Hospitality provides to its clientele is evident in the advanced networking and technology skills our professional recruiters possess in identifying qualified restaurant professionals.
Mar 10, 2024
Full time
Job Description Job Title: Kitchen Manager Location: Western North Carolina Mountains, Hotel Lodge Position Overview: We are seeking a skilled and experienced Kitchen Manager to oversee the culinary operations of our hotel lodge located in the picturesque Western North Carolina mountains. The Kitchen Manager will be responsible for managing all aspects of the kitchen, including menu planning, food preparation, inventory management, staff supervision, and ensuring the highest standards of food quality, safety, and sanitation. Key Responsibilities: Menu Planning and Development: Create innovative and appealing menus that reflect local flavors, seasonal ingredients, and dietary preferences of guests. Collaborate with the executive chef and culinary team to develop new dishes and specials. Food Preparation and Presentation: Oversee the preparation and presentation of all food items to ensure consistency, quality, and adherence to established recipes and standards. Monitor portion control and presentation to enhance the overall dining experience. Kitchen Operations Management: Manage day-to-day kitchen operations, including scheduling, inventory management, ordering supplies, and maintaining equipment. Ensure compliance with health and safety regulations and sanitation standards. Staff Supervision and Training: Recruit, train, and supervise kitchen staff, including chefs, cooks, and kitchen assistants. Provide ongoing coaching, feedback, and development opportunities to foster a positive work environment and enhance team performance. Cost Control and Budget Management: Monitor food and labor costs to maximize profitability while maintaining high-quality standards. Implement cost-saving measures and efficient kitchen practices without compromising on food quality or guest satisfaction. Vendor Relations: Establish and maintain relationships with local suppliers and vendors to source high-quality ingredients and products. Negotiate pricing, terms, and contracts to optimize procurement processes and support the lodge's sustainability initiatives. Guest Satisfaction: Collaborate with front-of-house staff to ensure seamless service and exceed guest expectations. Address any guest concerns or feedback related to the kitchen promptly and professionally. Qualifications: Proven experience as a Kitchen Manager or similar role in a high-volume hospitality environment, preferably in a hotel or resort setting. Strong culinary skills and a passion for creating exceptional dishes using fresh, local ingredients. Excellent leadership, communication, and interpersonal skills with the ability to motivate and inspire a diverse team. Proficiency in kitchen management software, inventory systems, and Microsoft Office suite. Knowledge of food safety regulations, sanitation standards, and best practices in kitchen operations. Ability to work flexible hours, including evenings, weekends, and holidays, as required. Preferred Qualifications: A culinary degree or certification from an accredited institution is preferred but not required. Experience in menu development, cost analysis, and budgeting. Familiarity with the unique culinary traditions and ingredients of the Western North Carolina mountains. Meet Your Recruiter Chris Shatto Franchise Partner Offering over 30 years of industry specific experience in upscale and luxury hotels both in a resort setting and city market, Chris brings expert insight to his clients by truly understanding their needs in order to match them with the right candidate. Chris held Executive Committee status at several locations and has a solid understanding of what is expected from the various disciplines within hospitality. His years of service in this industry has also left him with a large network of contacts and connections. Chris has the demonstrated ability to find the perfect candidate by uncovering the 'why' behind his clients true needs. His talents encompass coaching for success, interviewing, negotiating, relationship building, and problem solving skills. Chris thrives on the success of finding the 'perfect match' for both his client and the talented hospitality professionals he works with. Connect on LinkedIn Since 2000, Gecko Hospitality and its dedicated Franchise Partners and Recruiters throughout the United States and Canada have been pioneers in the hospitality recruiting industry. The value that Gecko Hospitality provides to its clientele is evident in the advanced networking and technology skills our professional recruiters possess in identifying qualified restaurant professionals.
Pyramid Global Hospitality
Walkersville, West Virginia
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, "Close to Nature" park acres. Overview Carry out the policies and procedures of Benchmark Hospitality International at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. Follow safety procedures to ensure a safe working environment. Insuring that all bell functions are consistently met, including: Greeting, opening doors for all guests as they enter/exit lobby or front door, providing directions to conference center. Offers valet to every guest w/vehicle. Providing luggage and package assistance to and from guest and meeting rooms, informing guests of guest room functions and emergency information. Delivery of guest items throughout hotel Maintaining cleanliness and appearance of front door area and lobby/library area Maintains fire in the outdoor fire pit every evening, year round and also a fire in the lobby fireplace on days daytime temperatures are below 50 degrees. Interfacing with front desk to meet guests needs. Carry out transportation functions, including: Providing daily arrival/departure airport transportation as directed by Bell Captain or Front Office Management/Supervisory staff. Maintain cleanliness and safety features of shuttle bus, golf carts, and resort van through frequent inspections; Delivering boxes, packages, etc. as necessary. Delivers outgoing mail and picks up incoming mail from resort mail box at Park Headquarters and delivers to Sales Office Administrative Assistant Monday - Friday. Is knowledgeable of all hotel and conference center services and upsells. The flexibility to work a varied schedule due to business levels and industry demand (7 days a week/365 days a year including holidays). We staff our area from 7am-11:30pm daily. Please note that earlier and later hours may be required during peak seasons. Provides a concierge function by assessing and offering creative suggestions and recommendations to guest requests, including: Maintains concierge manuals and Rolodex. Maintains and updates file on metropolitan restaurants, and assists guests with making reservations. Arranges golf tee times, spa appointments, boat and other recreational reservations. Conducts tours of hotel, guest rooms, and cottages to guests. Assists guests with ordering flowers, balloons, gifts, etc by directing them to Front Office/Assistant Manager. Maintains the guest service brochure rack with updated brochures or Stonewall Resort, all other State Parks, and local Lewis, Upshur, Braxton, Harrison, and Randolph Co. point of interest. Assists callers and guests with directions and maps. LAST STATEMENT: Provide assistance in other job classification as determined necessary by immediate superior. EDUCATION, EXPERIENCE AND SKILLS REQUIRED Previous customer service experience preferred. Valid Driver's license required. Ability to drive a manual shift vehicle is preferred, but not required. Good written and verbal communication skills, customer service skills, and attention to detail. Typing and computer skills preferred. Strong organizational and information gathering skills and techniques. Outgoing personality & professional demeanor. Drive and need to work and succeed.
Mar 27, 2024
Full time
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, "Close to Nature" park acres. Overview Carry out the policies and procedures of Benchmark Hospitality International at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. Follow safety procedures to ensure a safe working environment. Insuring that all bell functions are consistently met, including: Greeting, opening doors for all guests as they enter/exit lobby or front door, providing directions to conference center. Offers valet to every guest w/vehicle. Providing luggage and package assistance to and from guest and meeting rooms, informing guests of guest room functions and emergency information. Delivery of guest items throughout hotel Maintaining cleanliness and appearance of front door area and lobby/library area Maintains fire in the outdoor fire pit every evening, year round and also a fire in the lobby fireplace on days daytime temperatures are below 50 degrees. Interfacing with front desk to meet guests needs. Carry out transportation functions, including: Providing daily arrival/departure airport transportation as directed by Bell Captain or Front Office Management/Supervisory staff. Maintain cleanliness and safety features of shuttle bus, golf carts, and resort van through frequent inspections; Delivering boxes, packages, etc. as necessary. Delivers outgoing mail and picks up incoming mail from resort mail box at Park Headquarters and delivers to Sales Office Administrative Assistant Monday - Friday. Is knowledgeable of all hotel and conference center services and upsells. The flexibility to work a varied schedule due to business levels and industry demand (7 days a week/365 days a year including holidays). We staff our area from 7am-11:30pm daily. Please note that earlier and later hours may be required during peak seasons. Provides a concierge function by assessing and offering creative suggestions and recommendations to guest requests, including: Maintains concierge manuals and Rolodex. Maintains and updates file on metropolitan restaurants, and assists guests with making reservations. Arranges golf tee times, spa appointments, boat and other recreational reservations. Conducts tours of hotel, guest rooms, and cottages to guests. Assists guests with ordering flowers, balloons, gifts, etc by directing them to Front Office/Assistant Manager. Maintains the guest service brochure rack with updated brochures or Stonewall Resort, all other State Parks, and local Lewis, Upshur, Braxton, Harrison, and Randolph Co. point of interest. Assists callers and guests with directions and maps. LAST STATEMENT: Provide assistance in other job classification as determined necessary by immediate superior. EDUCATION, EXPERIENCE AND SKILLS REQUIRED Previous customer service experience preferred. Valid Driver's license required. Ability to drive a manual shift vehicle is preferred, but not required. Good written and verbal communication skills, customer service skills, and attention to detail. Typing and computer skills preferred. Strong organizational and information gathering skills and techniques. Outgoing personality & professional demeanor. Drive and need to work and succeed.
In Park - To ensure the successful and profitable operation of assigned areas, while maintaining compliance of all policies and procedures to achieve outstanding Guest Service. Key Duties and Responsibilities: Supervise Food and Beverage Operations Seasonal Team Members. Ensure that Guests are being provided with menu items of the highest quality. Ensure that the Guest experience is met with Friendly, Speedy and Accurate service, while resolving issues when necessary. Implement Guest service programs, and continually follow up with staff on service techniques. Enforce proper food preparation and handling procedures, in compliance with all Health Department and Food and Beverage Operation policies regarding sanitation. Continually monitor the cleanliness of all units within the assigned area. Ensure the safety of all team members and Guests Ensure that a proper level of inventory is maintained at each location in assigned area. Ensure that all team members are following correct cash handling procedures. Evaluate Assistant Team Managers and Team Members, in the assigned area. Develop a well-trained, efficient staff, and ensure that qualified team members are available for promotion. Make recommendations regarding team member hiring, promotions, and corrective action. Identify areas for continued improvement; develop and implement strategies to enhance these areas. Comply with all Six Flags policies at all times. Skills And Qualifications: Must be willing to work 40-60 hours per week, including before and after scheduled shifts if necessary and on weekends and holidays. Must be professional, outgoing, energetic, self-motivated, able to motivate others, and have a positive attitude. Perfect grooming and conduct must be constantly displayed. Preferred 2-3 years of Food and Beverage Operations experience. Must be willing to change locations when requested by Area Supervisor or Fulltime Staff. Six Flags Entertainment Corporation is the world's largest regional theme park company with 26 parks across the United States, Mexico and Canada. For more than 58 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags Great Adventure is to create fun and thrills for all ages. What's in it for you? Free food for Memorial Day, Fourth of July and Labor Day Exclusive Rides parties for all employees Scholarship Opportunities Professional Development Complimentary tickets In-Park discounts and more! Note: This job description is not intended to be all inclusive. Team Members may perform other related duties as required, meeting the on-going needs of the company.
Mar 27, 2024
Full time
In Park - To ensure the successful and profitable operation of assigned areas, while maintaining compliance of all policies and procedures to achieve outstanding Guest Service. Key Duties and Responsibilities: Supervise Food and Beverage Operations Seasonal Team Members. Ensure that Guests are being provided with menu items of the highest quality. Ensure that the Guest experience is met with Friendly, Speedy and Accurate service, while resolving issues when necessary. Implement Guest service programs, and continually follow up with staff on service techniques. Enforce proper food preparation and handling procedures, in compliance with all Health Department and Food and Beverage Operation policies regarding sanitation. Continually monitor the cleanliness of all units within the assigned area. Ensure the safety of all team members and Guests Ensure that a proper level of inventory is maintained at each location in assigned area. Ensure that all team members are following correct cash handling procedures. Evaluate Assistant Team Managers and Team Members, in the assigned area. Develop a well-trained, efficient staff, and ensure that qualified team members are available for promotion. Make recommendations regarding team member hiring, promotions, and corrective action. Identify areas for continued improvement; develop and implement strategies to enhance these areas. Comply with all Six Flags policies at all times. Skills And Qualifications: Must be willing to work 40-60 hours per week, including before and after scheduled shifts if necessary and on weekends and holidays. Must be professional, outgoing, energetic, self-motivated, able to motivate others, and have a positive attitude. Perfect grooming and conduct must be constantly displayed. Preferred 2-3 years of Food and Beverage Operations experience. Must be willing to change locations when requested by Area Supervisor or Fulltime Staff. Six Flags Entertainment Corporation is the world's largest regional theme park company with 26 parks across the United States, Mexico and Canada. For more than 58 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags Great Adventure is to create fun and thrills for all ages. What's in it for you? Free food for Memorial Day, Fourth of July and Labor Day Exclusive Rides parties for all employees Scholarship Opportunities Professional Development Complimentary tickets In-Park discounts and more! Note: This job description is not intended to be all inclusive. Team Members may perform other related duties as required, meeting the on-going needs of the company.
KOA, INC. DEI STATEMENT At KOA, we believe the outdoors is fun and for everyone. We are committed to having a diverse, equitable and inclusive environment where all are treated with dignity and respect. We strive to: • intentionally create a sense of community and belonging for our guests, employees and franchise partners • continually educate ourselves and advance our understanding about DEI • sustain a culture that promotes diversity of thought and experiences • ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all • drive change in our company and industry through action and implementation ABOUT TERRAMOR OUTDOOR RESORTS Terramor Outdoor Resorts is the newest business venture of Kampgrounds of America, Inc. (KOA). KOA is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada, including a mix of franchised and company-owned properties. Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and progressive. Terramor Outdoor Resorts (Terramor) offers elevated outdoor hospitality. The resort has high-end accommodations of canvas and hard-sided tents, a lodge with food and beverage, onsite nature trails and a pool and hot tub. Currently, there is one open and operating Terramor located in Bar Harbor, Maine, however KOA is building multiple new resorts across North America. REPORTS TO Restaurant Manager POSITION SUMMARY The Kitchen Supervisor will provide oversight for daily production of Kitchen 207 within the Lodge. This includes BOH service and preparation of our primary kitchen and pizza station. The kitchen supervisor is to work with the Restaurant Manager to ensure a high level of guest satisfaction through quality control and overall efficiency in the kitchen inline with standards set by General Manager and Assistant General Manager. This is an active, back of house position, and will be primarily a hands-on PM based role. SPECIFIC DUTIES Oversee food production to ensure quality and consistency in line with Terramor Outdoor Resorts standards, recipes, and product directions. Ensure timely delivery of food and maximize kitchen flow. Train kitchen associates to maximize production and minimize waste using established tools. Assign cleaning duties as allocated within cleaning schedule; strictly enforce the "clean as you go" policy. Assist Restaurant Manager in creation of daily specials to minimize waste. Ensure proper quantities of stock are pulled and prepared for daily service. Ensure overall daily cleanliness of kitchen and surrounding areas. Prepare daily production charts and schedules. Practice and role model safe work habits, wear protective equipment and follow OSHA and Food Safety Standard. Assist Restaurant Manager with ordering and inventory. Attend required department meetings. Perform other job-related duties as assigned. EXPECTED RESULTS All areas of the kitchen and storage areas are clean, properly stocked and well maintained. Adherence to all Terramor, federal, state and local standards and codes. Demonstrates strong leadership skills with a professional attitude towards staff. Create a safe work environment for guests and staff. Professional attitude dedicated to serving the needs of our guest with a willingness to exceed guest expectation. Sustain an atmosphere of excellent customer service. JOB QUALIFICATIONS A minimum of two (2) years kitchen experience Hear and speak the English language fluently Good verbal and written communication skills Ability to read and maintain a budget Knowledge of various restaurant equipment Knowledge of computer and cash register operation Ability to work in a fast-paced environment Ability to work nights, weekends, and holidays Excellent customer services skills Ability to lead and serve as a role model Must have sound judgment and discretional skills and be able to work with little or no supervision Prior food and beverage experience Maintain current food handler certification with ability to train staff Basic knowledge of local and state alcohol beverage laws Ability to maintain confidentiality PHYSICAL REQUIREMENTS Must be able to lift 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly Long periods of standing during season (90%) Ability to bend, stoop, kneel, crouch and climb Requires the use of hands/fingers to handle and feel Able to work both inside and outdoors frequently in various climates Capable of moving safely over uneven terrain Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status. Other details Pay Type Hourly Employment Indicator Seasonal Hiring Rate $22.00 Apply Now
Mar 24, 2024
Full time
KOA, INC. DEI STATEMENT At KOA, we believe the outdoors is fun and for everyone. We are committed to having a diverse, equitable and inclusive environment where all are treated with dignity and respect. We strive to: • intentionally create a sense of community and belonging for our guests, employees and franchise partners • continually educate ourselves and advance our understanding about DEI • sustain a culture that promotes diversity of thought and experiences • ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all • drive change in our company and industry through action and implementation ABOUT TERRAMOR OUTDOOR RESORTS Terramor Outdoor Resorts is the newest business venture of Kampgrounds of America, Inc. (KOA). KOA is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada, including a mix of franchised and company-owned properties. Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and progressive. Terramor Outdoor Resorts (Terramor) offers elevated outdoor hospitality. The resort has high-end accommodations of canvas and hard-sided tents, a lodge with food and beverage, onsite nature trails and a pool and hot tub. Currently, there is one open and operating Terramor located in Bar Harbor, Maine, however KOA is building multiple new resorts across North America. REPORTS TO Restaurant Manager POSITION SUMMARY The Kitchen Supervisor will provide oversight for daily production of Kitchen 207 within the Lodge. This includes BOH service and preparation of our primary kitchen and pizza station. The kitchen supervisor is to work with the Restaurant Manager to ensure a high level of guest satisfaction through quality control and overall efficiency in the kitchen inline with standards set by General Manager and Assistant General Manager. This is an active, back of house position, and will be primarily a hands-on PM based role. SPECIFIC DUTIES Oversee food production to ensure quality and consistency in line with Terramor Outdoor Resorts standards, recipes, and product directions. Ensure timely delivery of food and maximize kitchen flow. Train kitchen associates to maximize production and minimize waste using established tools. Assign cleaning duties as allocated within cleaning schedule; strictly enforce the "clean as you go" policy. Assist Restaurant Manager in creation of daily specials to minimize waste. Ensure proper quantities of stock are pulled and prepared for daily service. Ensure overall daily cleanliness of kitchen and surrounding areas. Prepare daily production charts and schedules. Practice and role model safe work habits, wear protective equipment and follow OSHA and Food Safety Standard. Assist Restaurant Manager with ordering and inventory. Attend required department meetings. Perform other job-related duties as assigned. EXPECTED RESULTS All areas of the kitchen and storage areas are clean, properly stocked and well maintained. Adherence to all Terramor, federal, state and local standards and codes. Demonstrates strong leadership skills with a professional attitude towards staff. Create a safe work environment for guests and staff. Professional attitude dedicated to serving the needs of our guest with a willingness to exceed guest expectation. Sustain an atmosphere of excellent customer service. JOB QUALIFICATIONS A minimum of two (2) years kitchen experience Hear and speak the English language fluently Good verbal and written communication skills Ability to read and maintain a budget Knowledge of various restaurant equipment Knowledge of computer and cash register operation Ability to work in a fast-paced environment Ability to work nights, weekends, and holidays Excellent customer services skills Ability to lead and serve as a role model Must have sound judgment and discretional skills and be able to work with little or no supervision Prior food and beverage experience Maintain current food handler certification with ability to train staff Basic knowledge of local and state alcohol beverage laws Ability to maintain confidentiality PHYSICAL REQUIREMENTS Must be able to lift 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly Long periods of standing during season (90%) Ability to bend, stoop, kneel, crouch and climb Requires the use of hands/fingers to handle and feel Able to work both inside and outdoors frequently in various climates Capable of moving safely over uneven terrain Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status. Other details Pay Type Hourly Employment Indicator Seasonal Hiring Rate $22.00 Apply Now
Set in the luxurious Adirondack-style Main Lodge of The Chatwal Lodge, Catskills, our Food & Beverage Supervisor is responsible for partnering with our Food & Beverage Manager to create a luxury guest experience. As a boutique, luxury property with 14 keys, the Food & Beverage team at The Chatwal Lodge is a tight-knit and dynamic group and utilizes team-style service each day. Candidates will be expected to participate in all areas of Food & Beverage. The Food and Beverage Supervisor is primarily responsible for supervision of all areas of Food & Beverage and this person acts as the Manager on Duty when the F&B Manager and Assistant Manager are absent. Duties will include engaging with guests, training & coaching colleagues, scheduling, and completing payroll. The F&B Supervisor will also assist the servers if necessary in taking orders, running food, clearing/cleaning tables, and greeting/seating guests. Additional duties in Purchasing including filling the beverage requisition will be required. This candidate must have exceptional communication skills as well as superior guest service abilities. This is a fast paced position with constant customer interaction. Prior serving experience preferred. This is a full-time position and full availability is required. Pay Range: $25.00- $28.00 per hour; this is a non- tipped role with an all-inclusive resort. Centrally Located to the following areas: Orange County, NY is located 40 minutes away. Pike County, PA is located 40 minutes away. Wayne, PA is located 40 minutes away. Beach Lake, PA is located 25 minutes away. Monticello, NY 15-20 minutes away. Benefits: As a full-time colleague, Hyatt offers a competitive benefits package inclusive of medical, dental, vision, disability, 401k and life insurance. As a Hyatt colleague you will enjoy travel perks with our organization such as discounted employee rooms and comp nights at participating hotels. Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Mar 21, 2024
Full time
Set in the luxurious Adirondack-style Main Lodge of The Chatwal Lodge, Catskills, our Food & Beverage Supervisor is responsible for partnering with our Food & Beverage Manager to create a luxury guest experience. As a boutique, luxury property with 14 keys, the Food & Beverage team at The Chatwal Lodge is a tight-knit and dynamic group and utilizes team-style service each day. Candidates will be expected to participate in all areas of Food & Beverage. The Food and Beverage Supervisor is primarily responsible for supervision of all areas of Food & Beverage and this person acts as the Manager on Duty when the F&B Manager and Assistant Manager are absent. Duties will include engaging with guests, training & coaching colleagues, scheduling, and completing payroll. The F&B Supervisor will also assist the servers if necessary in taking orders, running food, clearing/cleaning tables, and greeting/seating guests. Additional duties in Purchasing including filling the beverage requisition will be required. This candidate must have exceptional communication skills as well as superior guest service abilities. This is a fast paced position with constant customer interaction. Prior serving experience preferred. This is a full-time position and full availability is required. Pay Range: $25.00- $28.00 per hour; this is a non- tipped role with an all-inclusive resort. Centrally Located to the following areas: Orange County, NY is located 40 minutes away. Pike County, PA is located 40 minutes away. Wayne, PA is located 40 minutes away. Beach Lake, PA is located 25 minutes away. Monticello, NY 15-20 minutes away. Benefits: As a full-time colleague, Hyatt offers a competitive benefits package inclusive of medical, dental, vision, disability, 401k and life insurance. As a Hyatt colleague you will enjoy travel perks with our organization such as discounted employee rooms and comp nights at participating hotels. Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels General Duties: • Maintain complete knowledge of all FBO services and functions. • Greet and welcome customers, members and guests with a smile • Answer all incoming telephone calls • Monitor and respond to all email traffic • Keep FBO front desk, guest lobby and Director conference area clean, organized and stocked • Assist FBO Concierge Supervisor with maintenance of aircraft and vehicle fuel inventories • Maintain stock of customer and office consumables • Complete NATA Safety 1st training as soon as possible after start of position • Complete service sales tickets and process credit card and member account sales transactions • Resolve issues and conflicts to the satisfaction of the customer and benefit of the FBO whenever possible • Create arrival and departure reservations in an electronic calendar or other software that may be made available • Maintain professional demeanor in high stress situations and busy times • Ability to reprioritize tasks to ensure all customer and enterprise demands are met in a timely fashion • Motivation of staff to perform at their highest abilities • Attend/Conduct all departmental meetings as necessary • Assist department Director and Assistant Manager with projects as required • Maintain professional dress and physical appearance • Other duties as assigned or requested • Liaise with other Resort departments as necessary to ensure a seamless experience for Members and guests MINIMUM QUALIFICATIONS: Customer service experience required. Basic math and accounting skills Excellent telephone etiquette and interpersonal skills required. Computer literate and proficient in Word, Excel, related inventory software ADDITIONAL QUALIFICATIONS: Service oriented- able to pamper, accommodate and anticipate guests needs Enjoy working with people and possess a friendly and outgoing personality. Solution oriented Exceptional communication, organizational skills and detail oriented Flexible and accommodating attitude Maintain a positive attitude and contribute toward a quality work environment Comply and adhere to all Horseshoe Bay Resort and airport policies and standard operating procedures (SOP's) Maintain a professional image with the proper uniform standard and maintaining personal hygiene Physical & Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain a clean; safe, fully stocked and well organized work area. Be on time for your shift and maintain schedule provided Positive, energetic and professional demeanor Ability to multi-task. Ability to be efficient and productive in a fast-paced environment. Walk/stand for an extended period of time Occasionally lift and/or move up to 50 pounds. Ascend/descend stairs as a daily routine. Must be able to comprehend reading materials. Must be able to interact with co-workers, customers and have a sense of TEAM
Mar 20, 2024
Full time
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels General Duties: • Maintain complete knowledge of all FBO services and functions. • Greet and welcome customers, members and guests with a smile • Answer all incoming telephone calls • Monitor and respond to all email traffic • Keep FBO front desk, guest lobby and Director conference area clean, organized and stocked • Assist FBO Concierge Supervisor with maintenance of aircraft and vehicle fuel inventories • Maintain stock of customer and office consumables • Complete NATA Safety 1st training as soon as possible after start of position • Complete service sales tickets and process credit card and member account sales transactions • Resolve issues and conflicts to the satisfaction of the customer and benefit of the FBO whenever possible • Create arrival and departure reservations in an electronic calendar or other software that may be made available • Maintain professional demeanor in high stress situations and busy times • Ability to reprioritize tasks to ensure all customer and enterprise demands are met in a timely fashion • Motivation of staff to perform at their highest abilities • Attend/Conduct all departmental meetings as necessary • Assist department Director and Assistant Manager with projects as required • Maintain professional dress and physical appearance • Other duties as assigned or requested • Liaise with other Resort departments as necessary to ensure a seamless experience for Members and guests MINIMUM QUALIFICATIONS: Customer service experience required. Basic math and accounting skills Excellent telephone etiquette and interpersonal skills required. Computer literate and proficient in Word, Excel, related inventory software ADDITIONAL QUALIFICATIONS: Service oriented- able to pamper, accommodate and anticipate guests needs Enjoy working with people and possess a friendly and outgoing personality. Solution oriented Exceptional communication, organizational skills and detail oriented Flexible and accommodating attitude Maintain a positive attitude and contribute toward a quality work environment Comply and adhere to all Horseshoe Bay Resort and airport policies and standard operating procedures (SOP's) Maintain a professional image with the proper uniform standard and maintaining personal hygiene Physical & Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain a clean; safe, fully stocked and well organized work area. Be on time for your shift and maintain schedule provided Positive, energetic and professional demeanor Ability to multi-task. Ability to be efficient and productive in a fast-paced environment. Walk/stand for an extended period of time Occasionally lift and/or move up to 50 pounds. Ascend/descend stairs as a daily routine. Must be able to comprehend reading materials. Must be able to interact with co-workers, customers and have a sense of TEAM
Job Summary: The Casino Services Shift Supervisor assists the Assistant Manager and Manager of the department in coordinating and monitoring all activities related to the cashiering and Caesars Rewards related functions of the Casino Services Department. This role enforces expectations and standards and serves as a coach to hourly team members and guides them to perform at their best daily. In addition this role promotes superior service to guests and other team members. This role also ensures accurate records of all transactions per gaming regulations, company/department policy, procedures and internal controls. Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Roles and Responsibilities: Monitors and inquires on guests' needs on a continual basis, ensuring all requests are promptly fulfilled. Handles and solves any concerns and questions guests may have, immediately addresses service issues and follows up to ensure guest satisfaction. Directly supervises and coaches all line level team members. Provides balanced feedback and recognition to team members on a daily basis. Promotes and maintains harmony among team members and resolves conflict. Monitors/supervises monetary transactions for all casino guests and team members. Work or assist with line level positions when volumes or staffing requires. Responds to all Caesars Rewards related requests for information, adjustments and investigation from but not limited to corporate Caesars Rewards, other properties' Caesars Rewards centers, other departments at Harrah's Gulf Coast and guests via phone, email or in person in a timely manner. Maintains accurate and consistent attendance, variance, policy/ procedure and communication records. Regularly performs random spotlight on service checks and provides feedback to ensure excellent and consistent guest service. Actively promotes, supports initiatives related to and ensures team members promote and suggest all Caesars related programs and products including but not limited to Caesars Rewards Visa, Caesars Rewards tier benefits and the Caesars Rewards app. Researches discrepancies related to cash activities. Verify AML/CTR/BSA/KYC related paperwork and entries to ensure accuracy. Monitors ticket redemption kiosks to ensure terminals are always in working order and that any non-repairable issues have been reported to NRT. Responsible for assisting credit guests in establishing credit, discussing credit rules and policies with guests, updating credit information and paperwork, obtaining temporary increases to their line, approving credit within authorization limit and discussing/assisting with hold dates. Responsible for accurate and timely completion of all shift checklist items. Displays fairness, professionalism, courtesy and consistency in all team member interactions. Assists in the meeting of all deadlines including but not limited to spotlight pace, documentation, performance evaluations, and return of audit and AML exceptions. Communicates all information provided via various channels on but not limited to Caesars Rewards programs and promotions, Special Events promotions, company events and changes to policy and procedure to direct reports in a timely manner. Ensures all new hires have completed training, review of policies and procedures and read in signs in a timely manner as well as returns the new hire checklist to HR in a reasonable time frame. Ensures all printed information available to team members is accurate and up to date including but not limited to property buzz planners and information, Caesars rewards programs, updates and promotions, Special Events rules and promotion information and self-exclusion logs. Assists in interviews of potential candidates to assist in the onboarding process. Maintains accountability of the Casino Services department in accordance with Harrah's Gulf Coast internal controls, MS State Gaming Commission regulations and requirements and internal policies and procedures. Reviews and maintains sufficient cash, reel reward and coin levels to ensure efficiency in operations. Manages staffing and breaks based on volume and business needs and daily monitors team members accumulated hours to avoid unnecessary overtime. Manages changes to posted schedules fairly and consistently. Reviews and maintains accurate records in timeworks on a daily basis and ensures all requested and necessary adjustments for PTO and errors are made by end of the work week. Creates an exciting atmosphere for guests and team members by role modeling spotlight on service behaviors and celebrating guest wins and team member successes with them. Continuously strives to improve service of guests and fellow team members by observing, using feedback or data and involving team members in discussions about service improvements. Implements and sustains positive changes within the department. Contributes to success and improvement of the business by providing ideas, suggestions and initiatives related to but not limited to guest service, communication, consistency, and efficiency in processes to Senior Leadership along with plans for implementation and by volunteering and being involved in projects, committees and task forces. Assists in preparation and completion of daily reports as requested. Maintains confidentiality and displays a high degree of integrity with all matters and documents regarding guests, team members and business operations. Ensures compliance with and keeps informed of all aspects of Title 31 and Responsible Gaming programs. Sets reasonable and measurable goals for direct reports and holds them accountable for meeting them. Performs cash handling tasks, as required and in accordance with the cash handling procedures. Responsible for maintaining cleanliness of guest and work areas"Å , including front line, supervisor office, credit area and back counters. Responsible for ensuring team members have the tools and supplies needed to perform their jobs on a daily basis. Ensures supply levels needed for replenishment are adequate Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. Suggests products, services and experiences to guests. Other duties as assigned. Qualifications: Previous supervisory experience in guest service related field or industry required. Previous customer service experience required. Previous experience in handling large amounts of cash. Knowledge of Title 31of the BSA preferred. Must possess excellent organizational skills, be highly detail oriented and have the ability to multi-task in a fast paced environment. Must have an excellent attendance record in previous positions. Must pass a drug test. Must be able to obtain and maintain required work permit. Must possess excellent customer service and interpersonal skills. Must have excellent mathematical skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must be at least 21 years of age. Must be willing to participate in on-going company and department classes and training. Maintain knowledge of current property events, promotions and attractions. Must have outgoing personality and be able to generate business, promote Caesars Rewards products and inspire others to promote and suggest products and promotions. Must be able to work independently without supervision. Comfortable working in a fast paced, dynamic environment. Superior oral and written communication and presentation skills. Ability to work effectively in a team setting and independently. Must present a well-groomed appearance. Must adhere to uniform/appearance requirements. Computer skills including operating hardware, software, and other technical equipment. Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. Able to accept direction of Senior Leadership. Physical, Mental & Environmental Demands: Able to read, write and speak English sufficiently to perform job. Available to work any shift, holidays and weekends. Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. Ability to handle and appropriately respond to upset, impatient or difficult guests and team members. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer, bar code scanner, optical scanner, check scanner, time stamp machine, iPhone, currency counter and coin sorter machine. Must be able to handle and bounce back from high stress situations. Able to tolerate a loud and noisy environment. Able to stand and walk for extended periods. Able to sit, stoop, reach and bend. Able to lift 30 pounds.
Mar 16, 2024
Full time
Job Summary: The Casino Services Shift Supervisor assists the Assistant Manager and Manager of the department in coordinating and monitoring all activities related to the cashiering and Caesars Rewards related functions of the Casino Services Department. This role enforces expectations and standards and serves as a coach to hourly team members and guides them to perform at their best daily. In addition this role promotes superior service to guests and other team members. This role also ensures accurate records of all transactions per gaming regulations, company/department policy, procedures and internal controls. Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Roles and Responsibilities: Monitors and inquires on guests' needs on a continual basis, ensuring all requests are promptly fulfilled. Handles and solves any concerns and questions guests may have, immediately addresses service issues and follows up to ensure guest satisfaction. Directly supervises and coaches all line level team members. Provides balanced feedback and recognition to team members on a daily basis. Promotes and maintains harmony among team members and resolves conflict. Monitors/supervises monetary transactions for all casino guests and team members. Work or assist with line level positions when volumes or staffing requires. Responds to all Caesars Rewards related requests for information, adjustments and investigation from but not limited to corporate Caesars Rewards, other properties' Caesars Rewards centers, other departments at Harrah's Gulf Coast and guests via phone, email or in person in a timely manner. Maintains accurate and consistent attendance, variance, policy/ procedure and communication records. Regularly performs random spotlight on service checks and provides feedback to ensure excellent and consistent guest service. Actively promotes, supports initiatives related to and ensures team members promote and suggest all Caesars related programs and products including but not limited to Caesars Rewards Visa, Caesars Rewards tier benefits and the Caesars Rewards app. Researches discrepancies related to cash activities. Verify AML/CTR/BSA/KYC related paperwork and entries to ensure accuracy. Monitors ticket redemption kiosks to ensure terminals are always in working order and that any non-repairable issues have been reported to NRT. Responsible for assisting credit guests in establishing credit, discussing credit rules and policies with guests, updating credit information and paperwork, obtaining temporary increases to their line, approving credit within authorization limit and discussing/assisting with hold dates. Responsible for accurate and timely completion of all shift checklist items. Displays fairness, professionalism, courtesy and consistency in all team member interactions. Assists in the meeting of all deadlines including but not limited to spotlight pace, documentation, performance evaluations, and return of audit and AML exceptions. Communicates all information provided via various channels on but not limited to Caesars Rewards programs and promotions, Special Events promotions, company events and changes to policy and procedure to direct reports in a timely manner. Ensures all new hires have completed training, review of policies and procedures and read in signs in a timely manner as well as returns the new hire checklist to HR in a reasonable time frame. Ensures all printed information available to team members is accurate and up to date including but not limited to property buzz planners and information, Caesars rewards programs, updates and promotions, Special Events rules and promotion information and self-exclusion logs. Assists in interviews of potential candidates to assist in the onboarding process. Maintains accountability of the Casino Services department in accordance with Harrah's Gulf Coast internal controls, MS State Gaming Commission regulations and requirements and internal policies and procedures. Reviews and maintains sufficient cash, reel reward and coin levels to ensure efficiency in operations. Manages staffing and breaks based on volume and business needs and daily monitors team members accumulated hours to avoid unnecessary overtime. Manages changes to posted schedules fairly and consistently. Reviews and maintains accurate records in timeworks on a daily basis and ensures all requested and necessary adjustments for PTO and errors are made by end of the work week. Creates an exciting atmosphere for guests and team members by role modeling spotlight on service behaviors and celebrating guest wins and team member successes with them. Continuously strives to improve service of guests and fellow team members by observing, using feedback or data and involving team members in discussions about service improvements. Implements and sustains positive changes within the department. Contributes to success and improvement of the business by providing ideas, suggestions and initiatives related to but not limited to guest service, communication, consistency, and efficiency in processes to Senior Leadership along with plans for implementation and by volunteering and being involved in projects, committees and task forces. Assists in preparation and completion of daily reports as requested. Maintains confidentiality and displays a high degree of integrity with all matters and documents regarding guests, team members and business operations. Ensures compliance with and keeps informed of all aspects of Title 31 and Responsible Gaming programs. Sets reasonable and measurable goals for direct reports and holds them accountable for meeting them. Performs cash handling tasks, as required and in accordance with the cash handling procedures. Responsible for maintaining cleanliness of guest and work areas"Å , including front line, supervisor office, credit area and back counters. Responsible for ensuring team members have the tools and supplies needed to perform their jobs on a daily basis. Ensures supply levels needed for replenishment are adequate Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. Suggests products, services and experiences to guests. Other duties as assigned. Qualifications: Previous supervisory experience in guest service related field or industry required. Previous customer service experience required. Previous experience in handling large amounts of cash. Knowledge of Title 31of the BSA preferred. Must possess excellent organizational skills, be highly detail oriented and have the ability to multi-task in a fast paced environment. Must have an excellent attendance record in previous positions. Must pass a drug test. Must be able to obtain and maintain required work permit. Must possess excellent customer service and interpersonal skills. Must have excellent mathematical skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must be at least 21 years of age. Must be willing to participate in on-going company and department classes and training. Maintain knowledge of current property events, promotions and attractions. Must have outgoing personality and be able to generate business, promote Caesars Rewards products and inspire others to promote and suggest products and promotions. Must be able to work independently without supervision. Comfortable working in a fast paced, dynamic environment. Superior oral and written communication and presentation skills. Ability to work effectively in a team setting and independently. Must present a well-groomed appearance. Must adhere to uniform/appearance requirements. Computer skills including operating hardware, software, and other technical equipment. Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. Able to accept direction of Senior Leadership. Physical, Mental & Environmental Demands: Able to read, write and speak English sufficiently to perform job. Available to work any shift, holidays and weekends. Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. Ability to handle and appropriately respond to upset, impatient or difficult guests and team members. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer, bar code scanner, optical scanner, check scanner, time stamp machine, iPhone, currency counter and coin sorter machine. Must be able to handle and bounce back from high stress situations. Able to tolerate a loud and noisy environment. Able to stand and walk for extended periods. Able to sit, stoop, reach and bend. Able to lift 30 pounds.
Salary: $12.72 - $17.93 Hourly Location : VA 22407, VA Job Type: Regular Part-Time (Under 20/hrs. week) Job Number: 01984 Department: Tourism/Visitor Center Opening Date: 03/29/2023 Closing Date: Continuous General Statement of Job Under general supervision, performs customer service-related duties for the Tourism Office. Work involves greeting visitors to the Spotsylvania Visitor Center and County Museum, as well as fostering a positive public image. Work also involves preparing information in response to consumer inquiry and interest and ensuring an adequate supply of promotional materials. Reports to the Assistant Tourism Manager. Special Duties & Responsibilities Greets visitors to the Spotsylvania Visitors Center and County Museum; provides information to visitors, including distributing maps and brochures; assists in conducting and planning tours for visitors. Answers telephone and responds to callers requesting touring and travel-related information; describes attributes of County attractions and activities. Prepares tourism packages; sorts and prepares packages for bulk mailing; prepares shipments of brochures. Maintains accurate records of daily activities, including number of visitors to the center, their origins, points of interest, sales activities, etc. Performs basic computer-based research and analysis on tourism and related topics. Documents findings on fact sheets, spreadsheets and charts, Inventories brochures and merchandise on a regular basis; records and informs supervisor of shortages and restocks as necessary. Participates in trade shows, special events and activities at the Visitors Center, Museum, as well as various locations as warranted. Ensures Visitors Center and County Museum offers a clean and comfortable environment to visitors of Spotsylvania County; maintains smooth and effective operation of Visitors Center and County Museum. Sells gift shop merchandise, including maps, event tickets, etc. Performs other related duties as required. Minimum Training & Experience High School Diploma or equivalent with three (3) to five (5) years of experience in customer service or marketing work; or any combination of training and experience which provides the required skills, knowledge and abilities. Possession of a valid driver's license from the Commonwealth of Virginia. Special Requirements Knowledge of the policies and procedures, organization and functions of the Tourism Office. Knowledge of the geographic layout of the County, including all tourist attractions. Knowledge of the tourist attractions of the surrounding area and state. Knowledge of modern office practices, procedures, equipment. Knowledge of the available resources of the County and the surrounding region. Ability to communicate effectively in oral and written form. Ability to exercise independent judgment, discretion and initiative. Ability to exercise tact and courtesy in frequent contact with the general public. Ability to establish and maintain effective working relationships as necessitated by work assignments. Ability to operate a motor vehicle. Ability to maintain high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all co-workers and the general public. Ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things. Ability to speak and/or signal people to convey or exchange information. Includes receiving assignments and/or directions from supervisor. Ability to read maps, brochures, indices, etc. Ability to prepare daily log sheets, etc. Must be able to speak with poise, voice control and confidence, and to articulate information to others. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form; to deal with problems involving several concrete variables in or from standardized situations. Ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently, both professionally and respectfully. Ability to process electronic and monetary transactions, accurately make change and operate/close out registers and point-of-sale systems. Ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages. Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with persons acting under stress.
Mar 13, 2024
Full time
Salary: $12.72 - $17.93 Hourly Location : VA 22407, VA Job Type: Regular Part-Time (Under 20/hrs. week) Job Number: 01984 Department: Tourism/Visitor Center Opening Date: 03/29/2023 Closing Date: Continuous General Statement of Job Under general supervision, performs customer service-related duties for the Tourism Office. Work involves greeting visitors to the Spotsylvania Visitor Center and County Museum, as well as fostering a positive public image. Work also involves preparing information in response to consumer inquiry and interest and ensuring an adequate supply of promotional materials. Reports to the Assistant Tourism Manager. Special Duties & Responsibilities Greets visitors to the Spotsylvania Visitors Center and County Museum; provides information to visitors, including distributing maps and brochures; assists in conducting and planning tours for visitors. Answers telephone and responds to callers requesting touring and travel-related information; describes attributes of County attractions and activities. Prepares tourism packages; sorts and prepares packages for bulk mailing; prepares shipments of brochures. Maintains accurate records of daily activities, including number of visitors to the center, their origins, points of interest, sales activities, etc. Performs basic computer-based research and analysis on tourism and related topics. Documents findings on fact sheets, spreadsheets and charts, Inventories brochures and merchandise on a regular basis; records and informs supervisor of shortages and restocks as necessary. Participates in trade shows, special events and activities at the Visitors Center, Museum, as well as various locations as warranted. Ensures Visitors Center and County Museum offers a clean and comfortable environment to visitors of Spotsylvania County; maintains smooth and effective operation of Visitors Center and County Museum. Sells gift shop merchandise, including maps, event tickets, etc. Performs other related duties as required. Minimum Training & Experience High School Diploma or equivalent with three (3) to five (5) years of experience in customer service or marketing work; or any combination of training and experience which provides the required skills, knowledge and abilities. Possession of a valid driver's license from the Commonwealth of Virginia. Special Requirements Knowledge of the policies and procedures, organization and functions of the Tourism Office. Knowledge of the geographic layout of the County, including all tourist attractions. Knowledge of the tourist attractions of the surrounding area and state. Knowledge of modern office practices, procedures, equipment. Knowledge of the available resources of the County and the surrounding region. Ability to communicate effectively in oral and written form. Ability to exercise independent judgment, discretion and initiative. Ability to exercise tact and courtesy in frequent contact with the general public. Ability to establish and maintain effective working relationships as necessitated by work assignments. Ability to operate a motor vehicle. Ability to maintain high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all co-workers and the general public. Ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things. Ability to speak and/or signal people to convey or exchange information. Includes receiving assignments and/or directions from supervisor. Ability to read maps, brochures, indices, etc. Ability to prepare daily log sheets, etc. Must be able to speak with poise, voice control and confidence, and to articulate information to others. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form; to deal with problems involving several concrete variables in or from standardized situations. Ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently, both professionally and respectfully. Ability to process electronic and monetary transactions, accurately make change and operate/close out registers and point-of-sale systems. Ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages. Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with persons acting under stress.
Hospitality Specialists, Inc.
Bloomington, Illinois
Job Details Job Location Residence Inn by Marriott - Bloomington - Parkway Partners L - Bloomington, IL Description Department: Operations Supervisor Title: Front Office Manager, Assistant General Manager, General Manager Job Summary: Responsible for preparing and serving the daily complimentary breakfast or evening social to guests Responsibilities Take inventory of food, beverages and supplies needed for each day. Put together a list of supplies and food needed to be ordered for the manager. Prepare foods such as pre-packaged meats, pre-cooked eggs, cut fruit, coffee and juices from concentrate. Stock and maintain the serving area during hours of operation to ensure high levels of guest satisfaction. Keep waste tracking log up-to-date and current. Set-up and tear down the serving area to the standard of the hotel. Keep the serving area clean during hours of operation. Make sure the serving area is clean before leaving for the day. Wash all serving dishes and utensils at the end of service. Properly store food to conform to health standards. Be flexible in regard to work schedule. Report to work on time and in proper and clean uniform, including name tag. Handle all duties according to hotel policies, procedures, internal rules and standards. Be knowledgeable about daily hotel operations. Be up-to-date with all changes, new procedures and events, always look for ways to create a savings without compromising service. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel Assist fellow associates in their jobs when able to improve daily operations of the hotel. Have knowledge about all emergency procedures and know how to act on them. Be aware of potential sales leads. Report and follow-up any potential sales leads. Have knowledge about the city, the local area and attractions to provide the guests with all requested information. Report any unusual occurrences or requests to the manager. Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest. Perform all other duties as assigned. Must have a valid drivers license, Proof of insurance and pass as approved driver.(if applicable) PHYSICAL REQUIREMENTS Sitting rarely Walking constantly Climbing stairs occasionally Standing constantly Crouching/bending/stooping frequently Reaching constantly Grasping frequently Pushing/pulling frequently Near vision constantly Far vision constantly Hearing constantly Talking constantly Lifting/carrying up to 50+lbs. Notice The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment. Qualifications PHYSICAL REQUIREMENTS: Sitting rarely Walking constantly Climbing stairs occasionally Standing constantly Crouching/bending/stooping frequently Reaching constantly Grasping frequently Pushing/pulling frequently Near vision constantly Far vision constantly Hearing constantly Talking constantly Lifting/carrying up to 50+lbs. Notice: The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.
Mar 11, 2024
Full time
Job Details Job Location Residence Inn by Marriott - Bloomington - Parkway Partners L - Bloomington, IL Description Department: Operations Supervisor Title: Front Office Manager, Assistant General Manager, General Manager Job Summary: Responsible for preparing and serving the daily complimentary breakfast or evening social to guests Responsibilities Take inventory of food, beverages and supplies needed for each day. Put together a list of supplies and food needed to be ordered for the manager. Prepare foods such as pre-packaged meats, pre-cooked eggs, cut fruit, coffee and juices from concentrate. Stock and maintain the serving area during hours of operation to ensure high levels of guest satisfaction. Keep waste tracking log up-to-date and current. Set-up and tear down the serving area to the standard of the hotel. Keep the serving area clean during hours of operation. Make sure the serving area is clean before leaving for the day. Wash all serving dishes and utensils at the end of service. Properly store food to conform to health standards. Be flexible in regard to work schedule. Report to work on time and in proper and clean uniform, including name tag. Handle all duties according to hotel policies, procedures, internal rules and standards. Be knowledgeable about daily hotel operations. Be up-to-date with all changes, new procedures and events, always look for ways to create a savings without compromising service. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel Assist fellow associates in their jobs when able to improve daily operations of the hotel. Have knowledge about all emergency procedures and know how to act on them. Be aware of potential sales leads. Report and follow-up any potential sales leads. Have knowledge about the city, the local area and attractions to provide the guests with all requested information. Report any unusual occurrences or requests to the manager. Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest. Perform all other duties as assigned. Must have a valid drivers license, Proof of insurance and pass as approved driver.(if applicable) PHYSICAL REQUIREMENTS Sitting rarely Walking constantly Climbing stairs occasionally Standing constantly Crouching/bending/stooping frequently Reaching constantly Grasping frequently Pushing/pulling frequently Near vision constantly Far vision constantly Hearing constantly Talking constantly Lifting/carrying up to 50+lbs. Notice The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment. Qualifications PHYSICAL REQUIREMENTS: Sitting rarely Walking constantly Climbing stairs occasionally Standing constantly Crouching/bending/stooping frequently Reaching constantly Grasping frequently Pushing/pulling frequently Near vision constantly Far vision constantly Hearing constantly Talking constantly Lifting/carrying up to 50+lbs. Notice: The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.
Job Details Job Location Homewood by Hilton - Columbus - Columbus, OH Salary Range $15.00 Department: Operations Supervisor Title: Front Office Manager, Assistant General Manager, General Manager Job Summary: Responsible for preparing and serving the daily complimentary breakfast or evening social to guests Responsibilities Take inventory of food, beverages and supplies needed for each day. Put together a list of supplies and food needed to be ordered for the manager. Prepare foods such as pre-packaged meats, pre-cooked eggs, cut fruit, coffee and juices from concentrate. Stock and maintain the serving area during hours of operation to ensure high levels of guest satisfaction. Keep waste tracking log up-to-date and current. Set-up and tear down the serving area to the standard of the hotel. Keep the serving area clean during hours of operation. Make sure the serving area is clean before leaving for the day. Wash all serving dishes and utensils at the end of service. Properly store food to conform to health standards. Be flexible in regard to work schedule. Report to work on time and in proper and clean uniform, including name tag. Handle all duties according to hotel policies, procedures, internal rules and standards. Be knowledgeable about daily hotel operations. Be up-to-date with all changes, new procedures and events, always look for ways to create a savings without compromising service. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel Assist fellow associates in their jobs when able to improve daily operations of the hotel. Have knowledge about all emergency procedures and know how to act on them. Be aware of potential sales leads. Report and follow-up any potential sales leads. Have knowledge about the city, the local area and attractions to provide the guests with all requested information. Report any unusual occurrences or requests to the manager. Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest. Perform all other duties as assigned. Must have a valid drivers license, Proof of insurance and pass as approved driver.(if applicable) PHYSICAL REQUIREMENTS Sitting rarely Walking constantly Climbing stairs occasionally Standing constantly Crouching/bending/stooping frequently Reaching constantly Grasping frequently Pushing/pulling frequently Near vision constantly Far vision constantly Hearing constantly Talking constantly Lifting/carrying up to 50+lbs. Notice The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment. PHYSICAL REQUIREMENTS: Sitting rarely Walking constantly Climbing stairs occasionally Standing constantly Crouching/bending/stooping frequently Reaching constantly Grasping frequently Pushing/pulling frequently Near vision constantly Far vision constantly Hearing constantly Talking constantly Lifting/carrying up to 50+lbs. Notice: The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.
Mar 04, 2024
Full time
Job Details Job Location Homewood by Hilton - Columbus - Columbus, OH Salary Range $15.00 Department: Operations Supervisor Title: Front Office Manager, Assistant General Manager, General Manager Job Summary: Responsible for preparing and serving the daily complimentary breakfast or evening social to guests Responsibilities Take inventory of food, beverages and supplies needed for each day. Put together a list of supplies and food needed to be ordered for the manager. Prepare foods such as pre-packaged meats, pre-cooked eggs, cut fruit, coffee and juices from concentrate. Stock and maintain the serving area during hours of operation to ensure high levels of guest satisfaction. Keep waste tracking log up-to-date and current. Set-up and tear down the serving area to the standard of the hotel. Keep the serving area clean during hours of operation. Make sure the serving area is clean before leaving for the day. Wash all serving dishes and utensils at the end of service. Properly store food to conform to health standards. Be flexible in regard to work schedule. Report to work on time and in proper and clean uniform, including name tag. Handle all duties according to hotel policies, procedures, internal rules and standards. Be knowledgeable about daily hotel operations. Be up-to-date with all changes, new procedures and events, always look for ways to create a savings without compromising service. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel Assist fellow associates in their jobs when able to improve daily operations of the hotel. Have knowledge about all emergency procedures and know how to act on them. Be aware of potential sales leads. Report and follow-up any potential sales leads. Have knowledge about the city, the local area and attractions to provide the guests with all requested information. Report any unusual occurrences or requests to the manager. Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest. Perform all other duties as assigned. Must have a valid drivers license, Proof of insurance and pass as approved driver.(if applicable) PHYSICAL REQUIREMENTS Sitting rarely Walking constantly Climbing stairs occasionally Standing constantly Crouching/bending/stooping frequently Reaching constantly Grasping frequently Pushing/pulling frequently Near vision constantly Far vision constantly Hearing constantly Talking constantly Lifting/carrying up to 50+lbs. Notice The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment. PHYSICAL REQUIREMENTS: Sitting rarely Walking constantly Climbing stairs occasionally Standing constantly Crouching/bending/stooping frequently Reaching constantly Grasping frequently Pushing/pulling frequently Near vision constantly Far vision constantly Hearing constantly Talking constantly Lifting/carrying up to 50+lbs. Notice: The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.