Overview NoticeAll applicants are highly encouraged to attend an information session before submitting their application. You can sign up thorugh Calendly here. Familiarity with the Program and our related expectations of Participants, based on the available, optional resources, will be a factor in our selection decisions.Additional Position DetailsLeadership Development Program Webpage We are currently filling positions for July and October 2024 start dates, and the interview process typically takes 90-120 days. Job Overview The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses. LDP's vision is to be the premier global leadership development experience. To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions: Grand Opening Supervisor and Interim Manager. As Grand Opening Supervisor, an LDP Participant's main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business. As Interim Manager, an LDP Participant's main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant. LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position. Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below. Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project. Additional information about these potential additional positions will be made available as needed to successful applicants to LDP. Responsibilities Grand Opening Supervisor Responsibilities: Recruit, select and schedule Grand Opening Trainers employed by Chick-fil-A, Inc. and ensure that all onboarding documents are complete and in compliance with applicable law(s) Supervise Grand Opening Trainers, including performance management, and ensure they understand and train Operator's and restaurant leaders to Chick-fil-A brand standards and operational functions affecting brand standards Oversee and manage Grand Opening budget, including labor, travel, meals and entertainment Support Grand Opening process by consulting with the Operator on planning strategy and execution of the Operator's vision for their individual business and Create Raving Fans Strategy Consult with the Operator on brand standards and operational issues affecting brand standards, such as their business plans, sales generation, vendor strategy, and maximizing their restaurant layout Partner with Grand Opening Marketing Team to execute and provide operational support for all PR and Marketing activations Consult with Operators regarding systems to ensure food safety, such as LEAN Chicken. Complete SAFE Daily Critical and eRQA daily, evaluate results and advise on corrective measures as appropriate Forecast sales and consult with Operators on inventory levels Consult with Operators regarding optional resources and tools available to ensure consistency with brand standards, including Pathway Provide consultation on Operators' set up of Restaurant with necessary equipment, smallwares, and office items to ensure food safety, food quality and quick service Support and advise Operators on back office systems Create an exit strategy for the Grand Opening support team to ensure minimal impact to brand standards and guest experience once departed Interim Manager Responsibilities: Manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant Recruit, hire, onboard, and supervise Team Members, including, but not limited to, completing new hire and payroll paperwork, labor scheduling, completing payroll biweekly, and performance management Develop and implement plan for training Team Members to Pathway standards Conduct Team Member performance reviews and create performance management plans Create role clarity and clear communication amongst the team Develop processes and procedures to ensure compliance with all employment laws Assess and analyze current state of the Restaurant business in terms of people, quality and customer service, sales and brand growth, and financial return. Develop a 30/60/90-day business plan Analyze Customer Engagement Monitor survey results and create strategy for enhancing survey results, including coaching and solving for opportunities Evaluate Restaurant vendor performance and make any necessary changes in vendor relationship Ensure inventory levels are appropriate for specific Restaurant needs Implement and oversee inventory and ordering process, and train Team Member(s) on the relevant process(es) Identify and solve bottlenecks in the business, including innovating ways to maximize throughput Analyze data, including End of Month package, to make optimal business decisions for the purpose of maximizing Restaurant's financial return Ensure Restaurant readiness and smooth transition of Restaurant to incoming Operator Responsibilities for other positions LDP Participants may hold: Information about the responsibilities of other positions, including but not limited to the Mobile Kitchen Lead role, staff projects, and other assignments based on the needs of the business will be made available as needed to LDP Participants. Minimum Qualifications Bachelor's Degree or 5 years of leadership experience Ability to work independently with minimal oversight Keen business judgement and sound decision-making skills Experience working with and leading teams Problem solving and analytical skills Ability to provide clear and consistent feedback Ability to manage conflict in a respectful and timely manner Promptly takes responsibility and action as needed Listens effectively; seeks to understand Curious about the needs of those around them Quickly establishes rapport and inspires others Communicates clearly and concisely Physcial Requirements: Ability to work in a fast-paced restaurant environment Willing to travel 100 percent of the time Availability to work on weekends Minimum Years of Experience 5 Travel Requirements 100% Required Level of Education Bachelor's degree or equivalent experience Major/Concentration All Majors/Concentrations
Apr 18, 2024
Full time
Overview NoticeAll applicants are highly encouraged to attend an information session before submitting their application. You can sign up thorugh Calendly here. Familiarity with the Program and our related expectations of Participants, based on the available, optional resources, will be a factor in our selection decisions.Additional Position DetailsLeadership Development Program Webpage We are currently filling positions for July and October 2024 start dates, and the interview process typically takes 90-120 days. Job Overview The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses. LDP's vision is to be the premier global leadership development experience. To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions: Grand Opening Supervisor and Interim Manager. As Grand Opening Supervisor, an LDP Participant's main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business. As Interim Manager, an LDP Participant's main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant. LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position. Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below. Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project. Additional information about these potential additional positions will be made available as needed to successful applicants to LDP. Responsibilities Grand Opening Supervisor Responsibilities: Recruit, select and schedule Grand Opening Trainers employed by Chick-fil-A, Inc. and ensure that all onboarding documents are complete and in compliance with applicable law(s) Supervise Grand Opening Trainers, including performance management, and ensure they understand and train Operator's and restaurant leaders to Chick-fil-A brand standards and operational functions affecting brand standards Oversee and manage Grand Opening budget, including labor, travel, meals and entertainment Support Grand Opening process by consulting with the Operator on planning strategy and execution of the Operator's vision for their individual business and Create Raving Fans Strategy Consult with the Operator on brand standards and operational issues affecting brand standards, such as their business plans, sales generation, vendor strategy, and maximizing their restaurant layout Partner with Grand Opening Marketing Team to execute and provide operational support for all PR and Marketing activations Consult with Operators regarding systems to ensure food safety, such as LEAN Chicken. Complete SAFE Daily Critical and eRQA daily, evaluate results and advise on corrective measures as appropriate Forecast sales and consult with Operators on inventory levels Consult with Operators regarding optional resources and tools available to ensure consistency with brand standards, including Pathway Provide consultation on Operators' set up of Restaurant with necessary equipment, smallwares, and office items to ensure food safety, food quality and quick service Support and advise Operators on back office systems Create an exit strategy for the Grand Opening support team to ensure minimal impact to brand standards and guest experience once departed Interim Manager Responsibilities: Manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant Recruit, hire, onboard, and supervise Team Members, including, but not limited to, completing new hire and payroll paperwork, labor scheduling, completing payroll biweekly, and performance management Develop and implement plan for training Team Members to Pathway standards Conduct Team Member performance reviews and create performance management plans Create role clarity and clear communication amongst the team Develop processes and procedures to ensure compliance with all employment laws Assess and analyze current state of the Restaurant business in terms of people, quality and customer service, sales and brand growth, and financial return. Develop a 30/60/90-day business plan Analyze Customer Engagement Monitor survey results and create strategy for enhancing survey results, including coaching and solving for opportunities Evaluate Restaurant vendor performance and make any necessary changes in vendor relationship Ensure inventory levels are appropriate for specific Restaurant needs Implement and oversee inventory and ordering process, and train Team Member(s) on the relevant process(es) Identify and solve bottlenecks in the business, including innovating ways to maximize throughput Analyze data, including End of Month package, to make optimal business decisions for the purpose of maximizing Restaurant's financial return Ensure Restaurant readiness and smooth transition of Restaurant to incoming Operator Responsibilities for other positions LDP Participants may hold: Information about the responsibilities of other positions, including but not limited to the Mobile Kitchen Lead role, staff projects, and other assignments based on the needs of the business will be made available as needed to LDP Participants. Minimum Qualifications Bachelor's Degree or 5 years of leadership experience Ability to work independently with minimal oversight Keen business judgement and sound decision-making skills Experience working with and leading teams Problem solving and analytical skills Ability to provide clear and consistent feedback Ability to manage conflict in a respectful and timely manner Promptly takes responsibility and action as needed Listens effectively; seeks to understand Curious about the needs of those around them Quickly establishes rapport and inspires others Communicates clearly and concisely Physcial Requirements: Ability to work in a fast-paced restaurant environment Willing to travel 100 percent of the time Availability to work on weekends Minimum Years of Experience 5 Travel Requirements 100% Required Level of Education Bachelor's degree or equivalent experience Major/Concentration All Majors/Concentrations
HRI Hospitality
334 O'Keefe Ave, New Orleans, LA, USA
The Holiday Inn Express New Orleans is looking for an experienced DOS to join its team!
Job Title : Director of Sales
Supervision Received: General Manager with a dotted line to Corporate Director of Sales
Supervision Exercised: Small Office of 2
JOB SUMMARY
The Director of Sales will implement, monitor, and control sales strategies. The Director of Sales is also responsible for meeting assigned monthly sales goals.
MINIMUM REQUIREMENTS
Education
Bachelor’s Degree or equivalent industry experience
Experience
Minimum of 3 years’ experience as a Senior Sales Manager or Associate Director of Sales in a similar-sized property
Delphi.fdc, and Opera knowledge are a plus
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she may perform the essential functions of the job, with or without reasonable accommodation.
Excellent verbal and written communication skills including leading and participating in formal presentations
Strong sales and negotiation skills as well as the ability to cultivate leads, build relationships and achieve financial expectations
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
Experience with hotel PMS and sales systems
Strong computer skills. Microsoft Office, Delphi, or other hotel sales system, and other programs as it pertains to this position
Strong knowledge of TravelClick products such as Demand 360, Rate 360, and A360
Strong knowledge of reading and understanding STR reports
Excellent working knowledge of all department operations
Skilled at both monthly group forecasting and the annual budget process
Skilled at preparing and presenting annual marketing plans and quarterly ownership presentations
Understanding of Group and Catering pace reports and sales productivity reporting
Understanding of budgetary and fiscal responsibility to the sales department
Ability to provide strong leadership, mentorship, training, and coaching & counseling skills to his or her direct reports
Strong desire to deliver high quality of customer service
Detail-oriented and organized as it pertains to accuracy and efficiency
Good personnel management and organizational skills
JOB DUTIES
Manage the sales team to achieve/exceed budgeted revenues for the current year, along with future year pre-booking goals.
Initiate and maintain a direct and aggressive sales effort to meet/exceed budgeted goals and achieve RevPAR and penetration growth.
Hands-on sales responsibility with supervisory accountability for the daily activities of sales team members, providing them with the leadership, mentorship, and training necessary to implement effective sales strategies that maximize all revenue streams for the hotel.
Management of each member of the sales team to direct the effort and execution of exceeding monthly sales activities and productivity goals.
E nsure each member of the team adheres to professional and timely correspondences, proposals, contracts, and follow-ups.
Establish sales team policies and procedures relating to Sales, Revenue Management, and Reservations.
Demonstrate the ability to attract and retain high-performing sales associates.
With guidance from the assigned Corporate Director of Sales, assist in the development and implementation of quarterly and annual booking goals for the Sales Department.
Assist the General Manager with the Sales and Marketing portion of the Annual Marketing Plan and Quarterly Ownership Review presentations.
Support all direct sales efforts to include sales trips, off-property functions, and customer entertainment.
Knowledgeable about each hotel’s top accounts.
Accompanies sellers on outside sales appointments and “shadows” sellers during telephone prospecting and solicitation calls as needed
Monitor quality and accuracy of final group sales and wholesale contracts to ensure proper application of hotel deposit, space allocation, yield, and SOP policies.
Prepare and train the sales team in relation to performance benchmarks and budgets.
Develop strategies for Group forecasting and analyzing hotel revenue needs.
Responsible for monthly group forecasts and revisions.
Collaborate and produce rate strategies with Revenue Management to ensure the hotel has effective pricing and selling strategies in place to achieve the optimal mix of business, a minimum 12-month period of time.
Plan, manage, and evaluate all financial aspects of the sales efforts throughout the properties to ensure cost-effectiveness and optimal utilization of resources.
Develop, implement, and evaluate short and long-term tactics and programs focused on customer and market needs/ conditions to ensure the achievement of all sales associate and team revenue goals.
Attend and actively participate in weekly yield and group pick-up management meetings
Plan, manage, and evaluate all financial aspects of the sales effort to ensure cost-effectiveness and optimal utilization of resources.
Work with the Corporate Marketing Manager in taking an active role in developing Marketing and PR strategies to support the revenue goals.
Ensure accurate and current Marketing data is readily available to support and document the decision-making process.
Manage the HRIL Sales and Marketing Incentive Plan process for the Sales Department.
Create, manage, and expense budget/forecast.
Responsible for producing and distributing accurate month-end sales reports to HRIL Senior Leadership.
Conduct sales department meetings with written minutes.
Receive department-related guest complaints and ensure necessary corrective action is administered.
Maintain open door communication policy for all associates.
Complete and maintain accurate, objective, and timely performance reviews for the department.
Conduct frequent sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s).
Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
Arrange site inspections of the hotel for new accounts that the Sales Leader is assigned to.
Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service, and enhance future prospects.
Respond to all sales inquiries within 24 business hours.
Partner with the operations team to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction.
Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening, and/or weekend hours.
Other duties as assigned.
US work authorization is required.
Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee discount, Health insurance, Life insurance, Paid time off, Tuition reimbursement, Vision insurance, etc .
EOE/M/F/V/D
Apr 01, 2024
Full time
The Holiday Inn Express New Orleans is looking for an experienced DOS to join its team!
Job Title : Director of Sales
Supervision Received: General Manager with a dotted line to Corporate Director of Sales
Supervision Exercised: Small Office of 2
JOB SUMMARY
The Director of Sales will implement, monitor, and control sales strategies. The Director of Sales is also responsible for meeting assigned monthly sales goals.
MINIMUM REQUIREMENTS
Education
Bachelor’s Degree or equivalent industry experience
Experience
Minimum of 3 years’ experience as a Senior Sales Manager or Associate Director of Sales in a similar-sized property
Delphi.fdc, and Opera knowledge are a plus
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she may perform the essential functions of the job, with or without reasonable accommodation.
Excellent verbal and written communication skills including leading and participating in formal presentations
Strong sales and negotiation skills as well as the ability to cultivate leads, build relationships and achieve financial expectations
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
Experience with hotel PMS and sales systems
Strong computer skills. Microsoft Office, Delphi, or other hotel sales system, and other programs as it pertains to this position
Strong knowledge of TravelClick products such as Demand 360, Rate 360, and A360
Strong knowledge of reading and understanding STR reports
Excellent working knowledge of all department operations
Skilled at both monthly group forecasting and the annual budget process
Skilled at preparing and presenting annual marketing plans and quarterly ownership presentations
Understanding of Group and Catering pace reports and sales productivity reporting
Understanding of budgetary and fiscal responsibility to the sales department
Ability to provide strong leadership, mentorship, training, and coaching & counseling skills to his or her direct reports
Strong desire to deliver high quality of customer service
Detail-oriented and organized as it pertains to accuracy and efficiency
Good personnel management and organizational skills
JOB DUTIES
Manage the sales team to achieve/exceed budgeted revenues for the current year, along with future year pre-booking goals.
Initiate and maintain a direct and aggressive sales effort to meet/exceed budgeted goals and achieve RevPAR and penetration growth.
Hands-on sales responsibility with supervisory accountability for the daily activities of sales team members, providing them with the leadership, mentorship, and training necessary to implement effective sales strategies that maximize all revenue streams for the hotel.
Management of each member of the sales team to direct the effort and execution of exceeding monthly sales activities and productivity goals.
E nsure each member of the team adheres to professional and timely correspondences, proposals, contracts, and follow-ups.
Establish sales team policies and procedures relating to Sales, Revenue Management, and Reservations.
Demonstrate the ability to attract and retain high-performing sales associates.
With guidance from the assigned Corporate Director of Sales, assist in the development and implementation of quarterly and annual booking goals for the Sales Department.
Assist the General Manager with the Sales and Marketing portion of the Annual Marketing Plan and Quarterly Ownership Review presentations.
Support all direct sales efforts to include sales trips, off-property functions, and customer entertainment.
Knowledgeable about each hotel’s top accounts.
Accompanies sellers on outside sales appointments and “shadows” sellers during telephone prospecting and solicitation calls as needed
Monitor quality and accuracy of final group sales and wholesale contracts to ensure proper application of hotel deposit, space allocation, yield, and SOP policies.
Prepare and train the sales team in relation to performance benchmarks and budgets.
Develop strategies for Group forecasting and analyzing hotel revenue needs.
Responsible for monthly group forecasts and revisions.
Collaborate and produce rate strategies with Revenue Management to ensure the hotel has effective pricing and selling strategies in place to achieve the optimal mix of business, a minimum 12-month period of time.
Plan, manage, and evaluate all financial aspects of the sales efforts throughout the properties to ensure cost-effectiveness and optimal utilization of resources.
Develop, implement, and evaluate short and long-term tactics and programs focused on customer and market needs/ conditions to ensure the achievement of all sales associate and team revenue goals.
Attend and actively participate in weekly yield and group pick-up management meetings
Plan, manage, and evaluate all financial aspects of the sales effort to ensure cost-effectiveness and optimal utilization of resources.
Work with the Corporate Marketing Manager in taking an active role in developing Marketing and PR strategies to support the revenue goals.
Ensure accurate and current Marketing data is readily available to support and document the decision-making process.
Manage the HRIL Sales and Marketing Incentive Plan process for the Sales Department.
Create, manage, and expense budget/forecast.
Responsible for producing and distributing accurate month-end sales reports to HRIL Senior Leadership.
Conduct sales department meetings with written minutes.
Receive department-related guest complaints and ensure necessary corrective action is administered.
Maintain open door communication policy for all associates.
Complete and maintain accurate, objective, and timely performance reviews for the department.
Conduct frequent sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s).
Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
Arrange site inspections of the hotel for new accounts that the Sales Leader is assigned to.
Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service, and enhance future prospects.
Respond to all sales inquiries within 24 business hours.
Partner with the operations team to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction.
Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening, and/or weekend hours.
Other duties as assigned.
US work authorization is required.
Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee discount, Health insurance, Life insurance, Paid time off, Tuition reimbursement, Vision insurance, etc .
EOE/M/F/V/D
Department of Veterans Affairs
Asheville, North Carolina
Summary This position is in Nutrition and Food Services (NFS) located in Department of Veterans Affairs Medical Center. The primary purpose of the position is to provide administrative and customer service support for the VA hospital food service program. The incumbent performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets. Learn more about this agency Help Overview Accepting applications Open & closing dates 01/03/2024 to 07/03/2024 Salary $39,576 - $51,446 per year Pay scale & grade GS 5 Help Location Few vacancies in the following location: Asheville, NC Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent - Work schedule Full-time - Service Competitive Promotion potential 5 Job family (Series) 0640 Health Aid And Technician Supervisory status No Security clearance Not Required Drug test Yes Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Credentialing Suitability/Fitness Announcement number OCA-0640-HT- 24-Asheville Control number Help This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency ALL US CITIZENS. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation. Help Duties THIS IS AN OPEN CONTINOUS ANNOUNCEMENT. THIS ANNOUNCMENT MAY CLOSE SOONER THAN POSTED DATE. This is an open continuous announcement that will be used to fill vacant Health Technician (Dietetic) position through July 3, 2024, and could be extended if needed. All applicants applying will be reviewed every two weeks or upon Management's request. Any required documents should be submitted at the time that you apply as documents will not be accepted after you submit your application. The Health Technician (Dietetic) duties are as follows: Utilizes a computer to enter and retrieve basic information. Utilizes dietetic software programs to retrieve diet orders, recipes, and menu and inventory data. Prints and assembles packets. Properly operates telephone equipment to transfer or place calls on hold. Provides professional and courteous customer service. Triages telephone calls from customers and/or patients. Provides basic-level education and information on therapeutic diets to patients, guests, and nursing staff. Resolves customer and/or patient complaints. Utilizes knowledge of basic and routine modified diets to identify problems in diet order information and take appropriate corrective action. Correctly interprets diet activity and patient information, to ensure appropriate food items on meals trays Verifies physician orders for unusual diets, conflicting modifications, tube feeding orders and nutritional supplements. Work Schedule: Rotating days and times off. Position Description Title/PD#: Health Technician (Dietetic)/PD99855A Physical Requirements: The work is performed in kitchen areas where the steam and heat from cooking and dishwashing equipment often cause uncomfortably high temperatures and humidity. The work area is well-lighted but usually noisy from food service activities, and there is danger of slipping on floors where food or beverages have been dropped. Food service workers are regularly exposed to hot liquids, sharp cutting blades, hot working surfaces, and extreme temperature changes when entering walk-in refrigeration or freezing units. Help Requirements Conditions of Employment You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Designated and/or random drug testing may be required May serve a probationary period Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc Selected applicants will be required to complete an online onboarding process Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. ENGLISH LANGUAGE PROFICIENCY: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. To qualify for this position at the GS-5 level, you must meet one of the following: Specialized Experience: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Practicing excellent customer service skills in all forms of communication, either via telephone, e-mail or in-person; maintaining the vital connection between Nutrition Communication Center (NCC) Associates, Registered Dietitian, higher graded dietetic technicians, food service staff, Nursing, patients and guests; following local-facility policies and standard procedures for patient feeding, including but not limited to missed patient meals, late tray requests, patient meal ordering, and adherence to prescribed therapeutic diet; Retrieving computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists and other simple information to assist in meal delivery; conducting meal rounds on units after tray delivery to ensure patient satisfaction and provides service recovery and meal corrections when needed. OR EDUCATION: Successful completion of a full four (4) year course of study leading to a bachelor's degree, with a major study or at least 24 semester hours in subjects directly related to this position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR COMBINATION: Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience, as listed above. The education portion must include courses directly related to the work of the position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services Food Service: Knowledge of preparing and serving food for consumption Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Additional information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The following will be communicated to applicants for VA employment in a testing designated position and will also be included in all VA vacancy announcements for such positions: All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drugs use prior to appointment . click apply for full job details
Apr 18, 2024
Full time
Summary This position is in Nutrition and Food Services (NFS) located in Department of Veterans Affairs Medical Center. The primary purpose of the position is to provide administrative and customer service support for the VA hospital food service program. The incumbent performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets. Learn more about this agency Help Overview Accepting applications Open & closing dates 01/03/2024 to 07/03/2024 Salary $39,576 - $51,446 per year Pay scale & grade GS 5 Help Location Few vacancies in the following location: Asheville, NC Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent - Work schedule Full-time - Service Competitive Promotion potential 5 Job family (Series) 0640 Health Aid And Technician Supervisory status No Security clearance Not Required Drug test Yes Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Credentialing Suitability/Fitness Announcement number OCA-0640-HT- 24-Asheville Control number Help This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency ALL US CITIZENS. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation. Help Duties THIS IS AN OPEN CONTINOUS ANNOUNCEMENT. THIS ANNOUNCMENT MAY CLOSE SOONER THAN POSTED DATE. This is an open continuous announcement that will be used to fill vacant Health Technician (Dietetic) position through July 3, 2024, and could be extended if needed. All applicants applying will be reviewed every two weeks or upon Management's request. Any required documents should be submitted at the time that you apply as documents will not be accepted after you submit your application. The Health Technician (Dietetic) duties are as follows: Utilizes a computer to enter and retrieve basic information. Utilizes dietetic software programs to retrieve diet orders, recipes, and menu and inventory data. Prints and assembles packets. Properly operates telephone equipment to transfer or place calls on hold. Provides professional and courteous customer service. Triages telephone calls from customers and/or patients. Provides basic-level education and information on therapeutic diets to patients, guests, and nursing staff. Resolves customer and/or patient complaints. Utilizes knowledge of basic and routine modified diets to identify problems in diet order information and take appropriate corrective action. Correctly interprets diet activity and patient information, to ensure appropriate food items on meals trays Verifies physician orders for unusual diets, conflicting modifications, tube feeding orders and nutritional supplements. Work Schedule: Rotating days and times off. Position Description Title/PD#: Health Technician (Dietetic)/PD99855A Physical Requirements: The work is performed in kitchen areas where the steam and heat from cooking and dishwashing equipment often cause uncomfortably high temperatures and humidity. The work area is well-lighted but usually noisy from food service activities, and there is danger of slipping on floors where food or beverages have been dropped. Food service workers are regularly exposed to hot liquids, sharp cutting blades, hot working surfaces, and extreme temperature changes when entering walk-in refrigeration or freezing units. Help Requirements Conditions of Employment You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Designated and/or random drug testing may be required May serve a probationary period Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc Selected applicants will be required to complete an online onboarding process Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. ENGLISH LANGUAGE PROFICIENCY: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. To qualify for this position at the GS-5 level, you must meet one of the following: Specialized Experience: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Practicing excellent customer service skills in all forms of communication, either via telephone, e-mail or in-person; maintaining the vital connection between Nutrition Communication Center (NCC) Associates, Registered Dietitian, higher graded dietetic technicians, food service staff, Nursing, patients and guests; following local-facility policies and standard procedures for patient feeding, including but not limited to missed patient meals, late tray requests, patient meal ordering, and adherence to prescribed therapeutic diet; Retrieving computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists and other simple information to assist in meal delivery; conducting meal rounds on units after tray delivery to ensure patient satisfaction and provides service recovery and meal corrections when needed. OR EDUCATION: Successful completion of a full four (4) year course of study leading to a bachelor's degree, with a major study or at least 24 semester hours in subjects directly related to this position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR COMBINATION: Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience, as listed above. The education portion must include courses directly related to the work of the position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services Food Service: Knowledge of preparing and serving food for consumption Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Additional information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The following will be communicated to applicants for VA employment in a testing designated position and will also be included in all VA vacancy announcements for such positions: All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drugs use prior to appointment . click apply for full job details
JOB SUMMARY:Supervises for the operations of table games on an assigned shift, placing special emphasis on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and team members.DIRECTLY SUPERVISES: Dual Rate Table Games Supervisor KEY JOB FUNCTIONS: Essential functions of the Table Games Floor Supervisor will include training, selecting, directing work of Table Games personnel, maintaining production, appraising team members' productivity and efficiency for purposes of recommending promotions or other changes (evaluations), handling team members' questions, concerns and complaints, coaches, counsels and issues progressive discipline, plans work, provides for safety and security, and monitoring or implementing legal compliance matters. Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all team members. Conveys positive energy and enthusiasm focusing on the customer interaction. Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful team members, sets realistic and measurable service standards, and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses team member performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to team members, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date team member records, and completes performance reviews timely. Oversees the operations of assigned area, ensuring compliance with Indiana Gaming Commission regulations, internal controls approved by Indiana Gaming Commission, company standards and departmental policies and procedures. Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in supervised area. Maintains awareness of activity on games in area of supervision, settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives. Verbally informs the Table Games Manager as well as surveillance of unnatural or irregular play. Presents oneself as a credit to the company and encourages others to do the same. Leads by example. Serves as a role model to all team members at all times. Supports department, property, and company initiatives without reservation. Perform other job duties as assigned. EDUCATIONS and/or EXPERIENCE:High school diploma or equivalent required. Must have significant Table Games experience as a dealer and/or supervisor capacity. SOCIAL SKILLS AND EXPERIENCE:Qualified candidates will possess excellent customer interaction, analytical, critical thinking, and problem-solving skills. The ability to lead and coach is required. Well-developed interpersonal skills are a must. Enjoys entertaining and communicating with the public. Must have a professional appearance and be team player. Successful completion of the Caesars Entertainment Supervisory Leadership Assessment Profile is required. MATHMATICAL SKILLS:Excellent math skills and the ability to multi-task are required. PHYSICAL DEMANDS:Must be able to stand for long periods of time (minimum of 2 - 4 hour intervals). Must be able to sit for long periods of time (minimum 2 - 4 hour intervals). Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer. Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort, and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises, and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must be able to qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR:Access to the gaming floor is required. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 18, 2024
Full time
JOB SUMMARY:Supervises for the operations of table games on an assigned shift, placing special emphasis on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and team members.DIRECTLY SUPERVISES: Dual Rate Table Games Supervisor KEY JOB FUNCTIONS: Essential functions of the Table Games Floor Supervisor will include training, selecting, directing work of Table Games personnel, maintaining production, appraising team members' productivity and efficiency for purposes of recommending promotions or other changes (evaluations), handling team members' questions, concerns and complaints, coaches, counsels and issues progressive discipline, plans work, provides for safety and security, and monitoring or implementing legal compliance matters. Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all team members. Conveys positive energy and enthusiasm focusing on the customer interaction. Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful team members, sets realistic and measurable service standards, and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses team member performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to team members, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date team member records, and completes performance reviews timely. Oversees the operations of assigned area, ensuring compliance with Indiana Gaming Commission regulations, internal controls approved by Indiana Gaming Commission, company standards and departmental policies and procedures. Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in supervised area. Maintains awareness of activity on games in area of supervision, settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives. Verbally informs the Table Games Manager as well as surveillance of unnatural or irregular play. Presents oneself as a credit to the company and encourages others to do the same. Leads by example. Serves as a role model to all team members at all times. Supports department, property, and company initiatives without reservation. Perform other job duties as assigned. EDUCATIONS and/or EXPERIENCE:High school diploma or equivalent required. Must have significant Table Games experience as a dealer and/or supervisor capacity. SOCIAL SKILLS AND EXPERIENCE:Qualified candidates will possess excellent customer interaction, analytical, critical thinking, and problem-solving skills. The ability to lead and coach is required. Well-developed interpersonal skills are a must. Enjoys entertaining and communicating with the public. Must have a professional appearance and be team player. Successful completion of the Caesars Entertainment Supervisory Leadership Assessment Profile is required. MATHMATICAL SKILLS:Excellent math skills and the ability to multi-task are required. PHYSICAL DEMANDS:Must be able to stand for long periods of time (minimum of 2 - 4 hour intervals). Must be able to sit for long periods of time (minimum 2 - 4 hour intervals). Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer. Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort, and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises, and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must be able to qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR:Access to the gaming floor is required. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positions Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: Responsible for the day-to-day operations of Wolf by Vanderpump Restaurant and Bar. This includes but is not limited to employee relations and developing and implementing objectives in accordance with budgetary and service requirements and all menu, beverage, and retail selections. Oversees all facets of the restaurant's food and beverage operation. Is expected to ensure that the restaurant and bar is focused on outstanding customer service, well trained service team, maximum value, food and beverage staff is timely with well prepared food orders and drinks that the restaurant and bar service realizes food and beverage profitability. KEY JOB FUNCTIONS: Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings or warm farewells) and encourages employees to build relationships with the guests. Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools. Uses tools such as Avero to analyze business trends and employee performance. In conjunction with the Food and Beverage Operations Director, develops ideas to maximize revenue and/or reduce expenses, outlining goals and objectives. Acts as a mentor to employees in order to provide superior customer service and a quality food product Oversees all budgetary aspects of the operation. Manages the annual budgets. Submits proposals for capital expense projects and manages cost of approved projects to completion. Maintains an efficient program of scheduling to ensure a high standard of food service with the use of minimum man-hours. Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of employee skills. Instructs assigned personnel regarding safety policies and procedures. Assures that any hazards within the restaurant are eliminated. Prepares and presents periodic performance reviews for assigned personnel. Recommends changes including hiring, promotion, demotion and termination of assigned team members. Recommends wage and salary adjustments for personnel within Wage and Salary Guidelines. EDUCATION and/or EXPERIENCE: Bachelor's degree in Hotel and Restaurant Management, Business Administration or related field preferred. Five to ten years of restaurant industry work, including two years in food preparation and service and five years in supervisionQUALIFICATIONS: Literate and fluent in English Excellent guest service skills Must be at least 21 years of age Excellent communication skills, both verbal and written Excellent interpersonal skills, with emphasis in relationship building Good problem solving skills Ability to coordinate multiple tasks at once Ability to compile, compute, and analyze pertinent data needed for reports Ability to negotiate with diverse departments Ability to implement strategic vision and plan into day-to-day operations Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL REQUIREMENTS: Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs. Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination Ability to constantly walk and stand during shift Mobility to move quickly and easily throughout the restaurant and kitchen areas Ability to hear and use visual inspection
Apr 16, 2024
Full time
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positions Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: Responsible for the day-to-day operations of Wolf by Vanderpump Restaurant and Bar. This includes but is not limited to employee relations and developing and implementing objectives in accordance with budgetary and service requirements and all menu, beverage, and retail selections. Oversees all facets of the restaurant's food and beverage operation. Is expected to ensure that the restaurant and bar is focused on outstanding customer service, well trained service team, maximum value, food and beverage staff is timely with well prepared food orders and drinks that the restaurant and bar service realizes food and beverage profitability. KEY JOB FUNCTIONS: Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings or warm farewells) and encourages employees to build relationships with the guests. Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools. Uses tools such as Avero to analyze business trends and employee performance. In conjunction with the Food and Beverage Operations Director, develops ideas to maximize revenue and/or reduce expenses, outlining goals and objectives. Acts as a mentor to employees in order to provide superior customer service and a quality food product Oversees all budgetary aspects of the operation. Manages the annual budgets. Submits proposals for capital expense projects and manages cost of approved projects to completion. Maintains an efficient program of scheduling to ensure a high standard of food service with the use of minimum man-hours. Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of employee skills. Instructs assigned personnel regarding safety policies and procedures. Assures that any hazards within the restaurant are eliminated. Prepares and presents periodic performance reviews for assigned personnel. Recommends changes including hiring, promotion, demotion and termination of assigned team members. Recommends wage and salary adjustments for personnel within Wage and Salary Guidelines. EDUCATION and/or EXPERIENCE: Bachelor's degree in Hotel and Restaurant Management, Business Administration or related field preferred. Five to ten years of restaurant industry work, including two years in food preparation and service and five years in supervisionQUALIFICATIONS: Literate and fluent in English Excellent guest service skills Must be at least 21 years of age Excellent communication skills, both verbal and written Excellent interpersonal skills, with emphasis in relationship building Good problem solving skills Ability to coordinate multiple tasks at once Ability to compile, compute, and analyze pertinent data needed for reports Ability to negotiate with diverse departments Ability to implement strategic vision and plan into day-to-day operations Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL REQUIREMENTS: Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs. Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination Ability to constantly walk and stand during shift Mobility to move quickly and easily throughout the restaurant and kitchen areas Ability to hear and use visual inspection
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Supervise all Cage activities during assigned shift. Perform vault responsibilities. Ensure compliance with Internal Controls, State Regulations, and Company SOPs in all transactions and activities. Monitor staffing levels to ensure budgetary compliance. Review Cage Settlement Sheet for reasonability and correctness. Complete and/or review CTRs, MTLs, CCTLs, CCLs, and all other required Title 31 documentation. Participate in interviewing and selecting new team members, and train and develop team members. Issue disciplinary action as needed. Assign work to team members and monitor for timely and proper completion. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction. Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities, and assist with disseminating such information to cage staff members. Keep work area in a clean and orderly manner. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station, Microsoft office software, casino tracking programs (ABS, IVS, CMS, Datastream, Kronos, Stratton Warren), 10-key calculator, NRT machine, ATM (automated teller machine), sorter, wrapper, credit card machine, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to Five years experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 25 pounds. Must also bend, crouch, or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
Apr 15, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Supervise all Cage activities during assigned shift. Perform vault responsibilities. Ensure compliance with Internal Controls, State Regulations, and Company SOPs in all transactions and activities. Monitor staffing levels to ensure budgetary compliance. Review Cage Settlement Sheet for reasonability and correctness. Complete and/or review CTRs, MTLs, CCTLs, CCLs, and all other required Title 31 documentation. Participate in interviewing and selecting new team members, and train and develop team members. Issue disciplinary action as needed. Assign work to team members and monitor for timely and proper completion. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction. Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities, and assist with disseminating such information to cage staff members. Keep work area in a clean and orderly manner. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station, Microsoft office software, casino tracking programs (ABS, IVS, CMS, Datastream, Kronos, Stratton Warren), 10-key calculator, NRT machine, ATM (automated teller machine), sorter, wrapper, credit card machine, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to Five years experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 25 pounds. Must also bend, crouch, or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
ESSENTIAL FUNCTIONS: Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Ensures that all aspects of the outlet contribute to 100% guest satisfaction. Demonstrates excellent customer relation skills and ability to market the outlet. Advises customers on selection of food and beverage items. Ensures that food is prepared and served according to the desired portions and quality specifications. Assumes 'manager on duty' responsibility. Directs the daily work activities of assigned personnel within the dining facility. Responsible for proper scheduling and assignment of stations within the outlet. Responsible for daily check control system, payroll, and forecasting. Prepares requisitions. Maintains file documentation and accurate entries in daily log book. Ensures adherence to Board of Health standards. Assumes butler duties for sixteenth floor when assigned to Room Service function. EDUCATION/SKILLS/EXPERIENCE: Equivalent of two years college education within a related field preferred. Strong leadership, communication and supervisory skills. Basic knowledge of all phases of restaurant management. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).' E
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS: Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Ensures that all aspects of the outlet contribute to 100% guest satisfaction. Demonstrates excellent customer relation skills and ability to market the outlet. Advises customers on selection of food and beverage items. Ensures that food is prepared and served according to the desired portions and quality specifications. Assumes 'manager on duty' responsibility. Directs the daily work activities of assigned personnel within the dining facility. Responsible for proper scheduling and assignment of stations within the outlet. Responsible for daily check control system, payroll, and forecasting. Prepares requisitions. Maintains file documentation and accurate entries in daily log book. Ensures adherence to Board of Health standards. Assumes butler duties for sixteenth floor when assigned to Room Service function. EDUCATION/SKILLS/EXPERIENCE: Equivalent of two years college education within a related field preferred. Strong leadership, communication and supervisory skills. Basic knowledge of all phases of restaurant management. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).' E
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Monitor staffing levels to ensure budgetary compliance. Assign work to team members. Participate in interviewing and selecting new team members, and train and develop team members. Issue disciplinary action as needed. Investigate incidents and guest complaints and produce summary report of findings. Review Security activities with Security Manager. Check for and report safety hazards. Serve as team leader for emergency response drills and evacuations. Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information. Manage escalated situations involving team members and guests. Have complete knowledge of all casino events and promotional activities. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Computer station, Microsoft office software, casino tracking programs (CMS, Micros, Datastream, Kronos, Stratton Warren), security computer database, two-way radio, handheld ID scanner, keywatcher, manual and electric wheelchairs, emergency jump bag, accident investigation bag, security vehicles for approved drivers, telephone with voice mail system, PBX system, fax, and copier. Communication: Able to read, write and speak English, complete written reports, performance documents and emails. Must be able to effectively communicate policy, procedure and goals and solicit feedback from subordinates. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo License. Must possess valid driver's license and maintain good driving record. Must be at least 21 years of age. Acquire and maintain CPR/AED Certification (Emergency Medical Responder Certification Preferred) Three (3) years of tax returns required. QUALIFICATIONS Experience: One to three years of experience performing and managing duties of security department personnel, a 4-year degree in a related field or equivalent work experience is preferred. Gaming industry experience is also preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of gaming laws and regulations. Skills: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Being aware of others' reactions and understanding why they react as they do. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. Actively looking for ways to help people. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to walk and stand for a majority of the work shift (up to 10 hours); use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 50 pounds. Must also frequently bend, crouch, or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also include a restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. May also be required to work in an outdoor environment, exposed to varied weather conditions and in proximity to horses.
Apr 14, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Monitor staffing levels to ensure budgetary compliance. Assign work to team members. Participate in interviewing and selecting new team members, and train and develop team members. Issue disciplinary action as needed. Investigate incidents and guest complaints and produce summary report of findings. Review Security activities with Security Manager. Check for and report safety hazards. Serve as team leader for emergency response drills and evacuations. Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information. Manage escalated situations involving team members and guests. Have complete knowledge of all casino events and promotional activities. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Computer station, Microsoft office software, casino tracking programs (CMS, Micros, Datastream, Kronos, Stratton Warren), security computer database, two-way radio, handheld ID scanner, keywatcher, manual and electric wheelchairs, emergency jump bag, accident investigation bag, security vehicles for approved drivers, telephone with voice mail system, PBX system, fax, and copier. Communication: Able to read, write and speak English, complete written reports, performance documents and emails. Must be able to effectively communicate policy, procedure and goals and solicit feedback from subordinates. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo License. Must possess valid driver's license and maintain good driving record. Must be at least 21 years of age. Acquire and maintain CPR/AED Certification (Emergency Medical Responder Certification Preferred) Three (3) years of tax returns required. QUALIFICATIONS Experience: One to three years of experience performing and managing duties of security department personnel, a 4-year degree in a related field or equivalent work experience is preferred. Gaming industry experience is also preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of gaming laws and regulations. Skills: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Being aware of others' reactions and understanding why they react as they do. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. Actively looking for ways to help people. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to walk and stand for a majority of the work shift (up to 10 hours); use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 50 pounds. Must also frequently bend, crouch, or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also include a restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. May also be required to work in an outdoor environment, exposed to varied weather conditions and in proximity to horses.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Essential Duties and Responsibilities: Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication. Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Embraces, role models and implements all elements of our customer service program including Spotlight on Success and Buzz Sessions, and tier prioritized service. Recommends and implements change to improve overall employee and guest satisfaction. Establishes and endorses the business objectives, ethics and values of Caesars Entertainment Inc. in accordance with the Code of Commitment. Inspires with a clear direction and gets others excited about being a part of the company. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm Spotlight on Service on the guest interaction. Continuously improves service by assessing service problems using player feedback or data. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events and is present and visible at customer events. Takes personal responsibility for creating an atmosphere of luck. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Uses Total Service data to continuously improve outlet service experience. Ensures that all aspects of the outlet contribute to 100% guest satisfaction. Demonstrates excellent customer relation skills and ability to market the outlet. Advises customers on selection of food and beverage items. Ensures that food is prepared and served according to the desired portions and quality specifications. Assumes 'manager on duty' responsibility. Directs the daily work activities of assigned personnel within the dining facility. Responsible for proper scheduling and assignment of stations within the outlet including opportunities to proactively manage labor costs. Responsible for daily check control system, payroll, and forecasting. Prepares requisitions. Maintains file documentation and accurate entries in daily log book. Ensures adherence to Board of Health standards. Position is located in a cigarette smoke environment. Job Duties Supervises and oversees day to day operations in a specific food and/or beverage outlet. Responsible for smooth operation of the outlet, including ensuring supplies and stock levels are appropriate and resolving any operational issues that arise. Schedules, trains and monitors performance of direct reports. Must have knowledge or experience supervising member of a collective bargaining unit. Must be able to train and supervise employees in specialty drinks and flair bartending. Ensures direct reports are providing Family Style Service at all times. Ensures direct reports are following kitchen sanitation standards and health code regulations. May perform other duties as assigned. Minimum Qualifications High school diploma required, advanced training or certification in F&B preferred. Minimum of two years food and beverage experience, with at least one year supervisory experience in a hospitality environment. Computer skills required. Must have excellent verbal and written communication skills. Required to perform the customer service standards of the department. Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures.
Apr 14, 2024
Full time
Essential Duties and Responsibilities: Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication. Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Embraces, role models and implements all elements of our customer service program including Spotlight on Success and Buzz Sessions, and tier prioritized service. Recommends and implements change to improve overall employee and guest satisfaction. Establishes and endorses the business objectives, ethics and values of Caesars Entertainment Inc. in accordance with the Code of Commitment. Inspires with a clear direction and gets others excited about being a part of the company. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm Spotlight on Service on the guest interaction. Continuously improves service by assessing service problems using player feedback or data. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events and is present and visible at customer events. Takes personal responsibility for creating an atmosphere of luck. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Uses Total Service data to continuously improve outlet service experience. Ensures that all aspects of the outlet contribute to 100% guest satisfaction. Demonstrates excellent customer relation skills and ability to market the outlet. Advises customers on selection of food and beverage items. Ensures that food is prepared and served according to the desired portions and quality specifications. Assumes 'manager on duty' responsibility. Directs the daily work activities of assigned personnel within the dining facility. Responsible for proper scheduling and assignment of stations within the outlet including opportunities to proactively manage labor costs. Responsible for daily check control system, payroll, and forecasting. Prepares requisitions. Maintains file documentation and accurate entries in daily log book. Ensures adherence to Board of Health standards. Position is located in a cigarette smoke environment. Job Duties Supervises and oversees day to day operations in a specific food and/or beverage outlet. Responsible for smooth operation of the outlet, including ensuring supplies and stock levels are appropriate and resolving any operational issues that arise. Schedules, trains and monitors performance of direct reports. Must have knowledge or experience supervising member of a collective bargaining unit. Must be able to train and supervise employees in specialty drinks and flair bartending. Ensures direct reports are providing Family Style Service at all times. Ensures direct reports are following kitchen sanitation standards and health code regulations. May perform other duties as assigned. Minimum Qualifications High school diploma required, advanced training or certification in F&B preferred. Minimum of two years food and beverage experience, with at least one year supervisory experience in a hospitality environment. Computer skills required. Must have excellent verbal and written communication skills. Required to perform the customer service standards of the department. Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures.
Great pay, Benefits, 401k, Potential Relocation offered, and Bonus - Join our team as a Restaurant Manager and unleash your creativity while delighting guests with extraordinary cuisine. This Jobot Job is hosted by: Bryce Hopkins Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $100,000 - $120,000 per year A bit about us: We are a premier gaming destination nestled in the scenic mountains of Black Hawk, Colorado. Boasting luxurious accommodations, thrilling gaming options, and exquisite dining experiences, We offer guests the ultimate getaway. The restaurant is an upscale dining establishment within the casino, renowned for its contemporary cuisine and exceptional service. Situated in a sophisticated ambiance, We provide guests with a memorable dining experience, featuring a diverse menu crafted with locally sourced ingredients and impeccable attention to detail. Position Overview: We are seeking a dynamic and experienced Restaurant Manager to lead our team. The Restaurant Manager will oversee all aspects of restaurant operations, including staff management, customer service, inventory control, and ensuring adherence to quality and safety standards. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a proven track record of driving excellence in a fine dining environment. Why join us? Benefits: Competitive salary and bonus potential Health insurance options Retirement savings plan Paid time off Employee discounts on dining and resort amenities Opportunities for career advancement and professional development Job Details Responsibilities: Provide leadership and direction to restaurant staff, including hiring, training, scheduling, and performance management. Foster a culture of excellence in customer service, ensuring guests receive a memorable dining experience that exceeds expectations. Oversee daily restaurant operations, including managing reservations, seating arrangements, and maintaining cleanliness and organization of the dining area. Monitor food quality and presentation, ensuring consistency and adherence to established standards. Manage inventory and control costs, including ordering supplies, monitoring stock levels, and minimizing waste. Develop and implement operational procedures and policies to optimize efficiency and enhance the guest experience. Handle guest inquiries, concerns, and complaints with professionalism and resolve issues promptly and effectively. Collaborate with the culinary team to develop and update menus, specials, and promotional offerings. Ensure compliance with health and safety regulations and maintain a safe working environment for staff and guests. Monitor financial performance, analyze sales data, and identify opportunities for revenue growth and cost savings. Work closely with other departments, including marketing and sales, to promote and drive business growth. Qualifications: Minimum of 3-5 years of management experience in a high-end restaurant or fine dining establishment. Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team. Excellent communication and organizational skills, with a keen attention to detail. Proven ability to manage budgets, analyze financial data, and implement cost-control measures. Knowledge of food and beverage operations, including inventory management, menu development, and wine selection. Ability to thrive in a fast-paced environment and handle multiple priorities simultaneously. Proficiency in restaurant management software and Microsoft Office suite. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Apr 11, 2024
Full time
Great pay, Benefits, 401k, Potential Relocation offered, and Bonus - Join our team as a Restaurant Manager and unleash your creativity while delighting guests with extraordinary cuisine. This Jobot Job is hosted by: Bryce Hopkins Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $100,000 - $120,000 per year A bit about us: We are a premier gaming destination nestled in the scenic mountains of Black Hawk, Colorado. Boasting luxurious accommodations, thrilling gaming options, and exquisite dining experiences, We offer guests the ultimate getaway. The restaurant is an upscale dining establishment within the casino, renowned for its contemporary cuisine and exceptional service. Situated in a sophisticated ambiance, We provide guests with a memorable dining experience, featuring a diverse menu crafted with locally sourced ingredients and impeccable attention to detail. Position Overview: We are seeking a dynamic and experienced Restaurant Manager to lead our team. The Restaurant Manager will oversee all aspects of restaurant operations, including staff management, customer service, inventory control, and ensuring adherence to quality and safety standards. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a proven track record of driving excellence in a fine dining environment. Why join us? Benefits: Competitive salary and bonus potential Health insurance options Retirement savings plan Paid time off Employee discounts on dining and resort amenities Opportunities for career advancement and professional development Job Details Responsibilities: Provide leadership and direction to restaurant staff, including hiring, training, scheduling, and performance management. Foster a culture of excellence in customer service, ensuring guests receive a memorable dining experience that exceeds expectations. Oversee daily restaurant operations, including managing reservations, seating arrangements, and maintaining cleanliness and organization of the dining area. Monitor food quality and presentation, ensuring consistency and adherence to established standards. Manage inventory and control costs, including ordering supplies, monitoring stock levels, and minimizing waste. Develop and implement operational procedures and policies to optimize efficiency and enhance the guest experience. Handle guest inquiries, concerns, and complaints with professionalism and resolve issues promptly and effectively. Collaborate with the culinary team to develop and update menus, specials, and promotional offerings. Ensure compliance with health and safety regulations and maintain a safe working environment for staff and guests. Monitor financial performance, analyze sales data, and identify opportunities for revenue growth and cost savings. Work closely with other departments, including marketing and sales, to promote and drive business growth. Qualifications: Minimum of 3-5 years of management experience in a high-end restaurant or fine dining establishment. Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team. Excellent communication and organizational skills, with a keen attention to detail. Proven ability to manage budgets, analyze financial data, and implement cost-control measures. Knowledge of food and beverage operations, including inventory management, menu development, and wine selection. Ability to thrive in a fast-paced environment and handle multiple priorities simultaneously. Proficiency in restaurant management software and Microsoft Office suite. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Haveli Indian Cuisine Ltd.
Vernon, British Columbia (BC)
Employer details: Haveli Indian Cuisine Ltd. Job details Location: 3102, 30 Ave. Vernon, BC V1T 2C2 Vacancies: 2 Salary: $21.00/Hr. Vacation Pay: As per BC Employment Standards. Terms of employment: Permanent employment, Full time 40 Hr/Week. Employment Groups:Youth, Veterans of the Canadian Armed Forces, Visible minorities, Indigenous people, Newcomers to Canada, Seniors. Employment Conditions: Day, Early Morning, Morning, Evening, Weekend. Start date: As soon as possible. Languages English. Education Secondary (high) school graduation certificate. Experience Minimum 2 years experience is required. Work Setting Formal dining room, Restaurant. Ranks of chefs Chef. Responsibilities Maintain records of food costs, consumption, sales and inventory. Analyze operating costs and other data. Demonstrate new cooking techniques and new equipment to cooking staff. Supervise activities of specialist chefs, chefs, cooks and other kitchen workers. Create new recipes. Instruct cooks in preparation, cooking, garnishing and presentation of food. Prepare and cook complete meals and specialty foods for events such as banquets. Supervise cooks and other kitchen staff. Prepare and cook food on a regular basis, or for special guests or functions. Prepare and cook meals or specialty foods. Requisition food and kitchen supplies. Arrange for equipment purchases and repairs. Consult with clients regarding weddings, banquets and specialty functions. Estimate food requirements and food and labour costs. Plan menus and ensure food meets quality standards. Prepare dishes for customers with food allergies or intolerances. Recruit and hire staff. Supervise activities of sous-chefs, specialist chefs, chefs and cooks. Leading/instructing individuals. Supervision 5-10 people Work Conditions and Physical Capabilities Fast-paced environment, Work under pressure, Tight deadlines, Physically demanding, Attention to detail, Standing for extended periods Personal suitability Dependability, Excellent oral communication, Flexibility, Initiative, Organized, Reliability, Team player Only apply to this job if: You are a Canadian citizen, a permanent or a temporary resident of Canada. You have a valid Canadian work permit. If you are not authorized to work in Canada, do not apply. The employer will not respond to your application. How to apply By Email:
Apr 09, 2024
Employer details: Haveli Indian Cuisine Ltd. Job details Location: 3102, 30 Ave. Vernon, BC V1T 2C2 Vacancies: 2 Salary: $21.00/Hr. Vacation Pay: As per BC Employment Standards. Terms of employment: Permanent employment, Full time 40 Hr/Week. Employment Groups:Youth, Veterans of the Canadian Armed Forces, Visible minorities, Indigenous people, Newcomers to Canada, Seniors. Employment Conditions: Day, Early Morning, Morning, Evening, Weekend. Start date: As soon as possible. Languages English. Education Secondary (high) school graduation certificate. Experience Minimum 2 years experience is required. Work Setting Formal dining room, Restaurant. Ranks of chefs Chef. Responsibilities Maintain records of food costs, consumption, sales and inventory. Analyze operating costs and other data. Demonstrate new cooking techniques and new equipment to cooking staff. Supervise activities of specialist chefs, chefs, cooks and other kitchen workers. Create new recipes. Instruct cooks in preparation, cooking, garnishing and presentation of food. Prepare and cook complete meals and specialty foods for events such as banquets. Supervise cooks and other kitchen staff. Prepare and cook food on a regular basis, or for special guests or functions. Prepare and cook meals or specialty foods. Requisition food and kitchen supplies. Arrange for equipment purchases and repairs. Consult with clients regarding weddings, banquets and specialty functions. Estimate food requirements and food and labour costs. Plan menus and ensure food meets quality standards. Prepare dishes for customers with food allergies or intolerances. Recruit and hire staff. Supervise activities of sous-chefs, specialist chefs, chefs and cooks. Leading/instructing individuals. Supervision 5-10 people Work Conditions and Physical Capabilities Fast-paced environment, Work under pressure, Tight deadlines, Physically demanding, Attention to detail, Standing for extended periods Personal suitability Dependability, Excellent oral communication, Flexibility, Initiative, Organized, Reliability, Team player Only apply to this job if: You are a Canadian citizen, a permanent or a temporary resident of Canada. You have a valid Canadian work permit. If you are not authorized to work in Canada, do not apply. The employer will not respond to your application. How to apply By Email:
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Development of staff, interviews, hires, and evaluations. Ensures the safety and security of employees and customers. Supervises programs and processes to reduce and control loss time injuries. Review marketing activities, promotions and events with Hospitality Managers as required. Monitor staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities. Meets with departmental managers as necessary Supervise all activities during assigned shift and provide hands-on leadership for all outlets. Delegate authority and assign responsibilities and work schedules to department staff, and monitor for timely and proper completion. Monitor all wait stations, host stand, and general appearance of the restaurants to assure cleanliness and compliance with company standards. Assist with budget oversight and expense management. Administer disciplinary action as necessary. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of MICROS cash register system, credit card machine, desktop computer station, Microsoft office software, casino tracking programs (Datastream, Kronos, Stratton Warren), Serving trays, bus tub, food and dish carts, beverage dispensers, Hoodless/ventless fryer, insta-burger grill, Panini grill, pizza oven and warmer, microwave, freezer, refrigerator, small steam tables, cleaning materials, wet mops and brooms, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot license. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to five years of combined or separate experience in the Food and Beverage industry managing personnel with a 4-year degree preferred in related fields or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. Use of elevator and stairs.
Apr 07, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Development of staff, interviews, hires, and evaluations. Ensures the safety and security of employees and customers. Supervises programs and processes to reduce and control loss time injuries. Review marketing activities, promotions and events with Hospitality Managers as required. Monitor staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities. Meets with departmental managers as necessary Supervise all activities during assigned shift and provide hands-on leadership for all outlets. Delegate authority and assign responsibilities and work schedules to department staff, and monitor for timely and proper completion. Monitor all wait stations, host stand, and general appearance of the restaurants to assure cleanliness and compliance with company standards. Assist with budget oversight and expense management. Administer disciplinary action as necessary. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of MICROS cash register system, credit card machine, desktop computer station, Microsoft office software, casino tracking programs (Datastream, Kronos, Stratton Warren), Serving trays, bus tub, food and dish carts, beverage dispensers, Hoodless/ventless fryer, insta-burger grill, Panini grill, pizza oven and warmer, microwave, freezer, refrigerator, small steam tables, cleaning materials, wet mops and brooms, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot license. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to five years of combined or separate experience in the Food and Beverage industry managing personnel with a 4-year degree preferred in related fields or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. Use of elevator and stairs.
Location: We are hiring immediately for a Wellness Intern position. Address: 300 W Mitchell St Arlington, TX Note: online applications accepted only. Schedule: To be determined based on class schedule and business needs. Requirement: Majoring in Nutrition, Public Health, Kinesiology or a related field. Pay Range: $12.00 per hour. We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number . The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Join our campus team where you are valued and empowered to make a difference. Enjoy competitive wages, benefits, and perks like Instapay through the app. Our careers are filled with purpose and encourage learning, growth, and meaningful impact. Apply today! General Job Description: You will be working closely with the leaders of Maverick Dining, developing skills and competencies that will provide you with practical wellness-related experiences in the hospitality world. Along with our primary focus on food service, Maverick Dining is looking to expand our wellness programming and offerings. You will gain valuable experiences in the following areas: marketing and promoting of healthy balanced diet, nutrition education campaigns, planning and implementation of wellness events, social media management, foodservice operations, and menu planning. This internship involves hands on experience in the world of hospitality with an emphasis on nutrition and wellness, which will set you up for success in future career endeavors relating to nutrition or wellness. Qualifications: Applicant should be at least at junior level credit hour standing Applicant should be enrolled in public health, nutrition, kinesiology, nursing, or other health related field Applicant should have no less than a 3.25 GPA in all attempted undergraduate work Key Requirements: Attitude of a leader Strong interpersonal skills Attention to detail Engages with the campus community through various platforms and in-person events Innovative thinker that takes initiative Awareness/knowledge of nutrition, wellness, and/or sustainability practices Interest in food service and/or culinary arts Interest in one of more of the following: Wellness initiatives and programming Nutrition and sustainability Special dietary needs (food allergies, intolerances) Menu planning Quality assurance Primary Duties and Responsibilities: Assists in planning and execution of wellness tables and other events Creates nutrition content materials and educational handouts Manages wellness social media page Supports nutrition education campaigns Brings innovation into services and works well with a team Ensuring exceptional guest experience Assists with other tasks as necessary Learning Objectives: Demonstrate awareness, understanding, and skills necessary to work in a diverse environment. Experience opportunities to learn, observe, and practice in a variety of nutrition and wellness experiences in the world of hospitality. Perks and Benefits: Flexible schedule Free meals during your shift Our Commitment to Diversity and Inclusion Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Chartwells Higher Ed maintains a drug-free workplace. Req ID: Chartwells Higher Education
Apr 06, 2024
Full time
Location: We are hiring immediately for a Wellness Intern position. Address: 300 W Mitchell St Arlington, TX Note: online applications accepted only. Schedule: To be determined based on class schedule and business needs. Requirement: Majoring in Nutrition, Public Health, Kinesiology or a related field. Pay Range: $12.00 per hour. We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number . The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Join our campus team where you are valued and empowered to make a difference. Enjoy competitive wages, benefits, and perks like Instapay through the app. Our careers are filled with purpose and encourage learning, growth, and meaningful impact. Apply today! General Job Description: You will be working closely with the leaders of Maverick Dining, developing skills and competencies that will provide you with practical wellness-related experiences in the hospitality world. Along with our primary focus on food service, Maverick Dining is looking to expand our wellness programming and offerings. You will gain valuable experiences in the following areas: marketing and promoting of healthy balanced diet, nutrition education campaigns, planning and implementation of wellness events, social media management, foodservice operations, and menu planning. This internship involves hands on experience in the world of hospitality with an emphasis on nutrition and wellness, which will set you up for success in future career endeavors relating to nutrition or wellness. Qualifications: Applicant should be at least at junior level credit hour standing Applicant should be enrolled in public health, nutrition, kinesiology, nursing, or other health related field Applicant should have no less than a 3.25 GPA in all attempted undergraduate work Key Requirements: Attitude of a leader Strong interpersonal skills Attention to detail Engages with the campus community through various platforms and in-person events Innovative thinker that takes initiative Awareness/knowledge of nutrition, wellness, and/or sustainability practices Interest in food service and/or culinary arts Interest in one of more of the following: Wellness initiatives and programming Nutrition and sustainability Special dietary needs (food allergies, intolerances) Menu planning Quality assurance Primary Duties and Responsibilities: Assists in planning and execution of wellness tables and other events Creates nutrition content materials and educational handouts Manages wellness social media page Supports nutrition education campaigns Brings innovation into services and works well with a team Ensuring exceptional guest experience Assists with other tasks as necessary Learning Objectives: Demonstrate awareness, understanding, and skills necessary to work in a diverse environment. Experience opportunities to learn, observe, and practice in a variety of nutrition and wellness experiences in the world of hospitality. Perks and Benefits: Flexible schedule Free meals during your shift Our Commitment to Diversity and Inclusion Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Chartwells Higher Ed maintains a drug-free workplace. Req ID: Chartwells Higher Education
Job Description Be a part of your Local Hometown Favorite. You bring your great attitude and readiness to learn, and we'll take care of the rest! The Ninety Nine is committed to growing our talent from within through our Rising Star Internal Leadership Development Program. Let us help you reach your full potential at The Nines! At The Ninety Nine Restaurant & Pub, we're proud to offer flexible schedules, full training with opportunities to grow your career, comprehensive benefits, and a safe enjoyable work environment We treat people right, and that's why our team makes new guests feel welcome, and regulars feel right at home. Now Hiring / Immediate Opportunities Available for Full Time & Part Time: Servers / Waiters / Waitresses At Ninety Nine Restaurant & Pub we're always looking for great team members to join in the fun and "Love Where You Work" Get Paid Quicker - Take home your tip pay each day. Growth Opportunities - Approximately 50 percent of Ninety Nine's entire management staff started out as hourly team members. Stability - We have some of the lowest manager & hourly turnover in the industry, that means the team you'll be a part of doesn't change nearly as often as other restaurants Better quality of life - no late night bar hours & flexible schedules! Discounts - 25% discount on food and non-alcoholic beverages for team members to enjoy with their family and friends outside of their work shift Paid Time Off - Earn vacation based upon company policy Retirement Savings Plan - After 1 year of employment you are eligible to participate in the company 401(k) plan upon reaching 21 years of age. Healthcare Coverage - Restaurant hourly team members may become eligible for health and welfare plans the first of the month following an ACA measurement period in which average hours worked per week is 30 or greater. Strong Culture - welcoming and safe environment where you will Love Where You Work! Community - The 99 gives back to the communities we serve in order to promote a greater understanding and respect for diversity Respect - We value Team Members from of all backgrounds and always strive to communicate respectfully & cooperatively. WE ARE COMMITTED TO OUR GUESTS, TEAM MEMBERS & COMMUNITY Submit your application today, we can't wait to meet you. Ninety Nine Restaurants is an Equal Opportunity & E-Verify Employer Join the Ninety Nine (The 99 Restaurants) team today. This restaurant front of house job for Food Server / Waiter will focus on guest service / waiting tables in which you will be expected to provide great customer service. Mesero / Mesera roles also must interact with co-workers in a friendly and thoughtful manner in addition to other Waiters / Waitresses. Advertised per hour average pay is an estimate based on recent data, but not a guarantee. All tipped team members are paid the tipped minimum wage, plus tips.
Apr 04, 2024
Full time
Job Description Be a part of your Local Hometown Favorite. You bring your great attitude and readiness to learn, and we'll take care of the rest! The Ninety Nine is committed to growing our talent from within through our Rising Star Internal Leadership Development Program. Let us help you reach your full potential at The Nines! At The Ninety Nine Restaurant & Pub, we're proud to offer flexible schedules, full training with opportunities to grow your career, comprehensive benefits, and a safe enjoyable work environment We treat people right, and that's why our team makes new guests feel welcome, and regulars feel right at home. Now Hiring / Immediate Opportunities Available for Full Time & Part Time: Servers / Waiters / Waitresses At Ninety Nine Restaurant & Pub we're always looking for great team members to join in the fun and "Love Where You Work" Get Paid Quicker - Take home your tip pay each day. Growth Opportunities - Approximately 50 percent of Ninety Nine's entire management staff started out as hourly team members. Stability - We have some of the lowest manager & hourly turnover in the industry, that means the team you'll be a part of doesn't change nearly as often as other restaurants Better quality of life - no late night bar hours & flexible schedules! Discounts - 25% discount on food and non-alcoholic beverages for team members to enjoy with their family and friends outside of their work shift Paid Time Off - Earn vacation based upon company policy Retirement Savings Plan - After 1 year of employment you are eligible to participate in the company 401(k) plan upon reaching 21 years of age. Healthcare Coverage - Restaurant hourly team members may become eligible for health and welfare plans the first of the month following an ACA measurement period in which average hours worked per week is 30 or greater. Strong Culture - welcoming and safe environment where you will Love Where You Work! Community - The 99 gives back to the communities we serve in order to promote a greater understanding and respect for diversity Respect - We value Team Members from of all backgrounds and always strive to communicate respectfully & cooperatively. WE ARE COMMITTED TO OUR GUESTS, TEAM MEMBERS & COMMUNITY Submit your application today, we can't wait to meet you. Ninety Nine Restaurants is an Equal Opportunity & E-Verify Employer Join the Ninety Nine (The 99 Restaurants) team today. This restaurant front of house job for Food Server / Waiter will focus on guest service / waiting tables in which you will be expected to provide great customer service. Mesero / Mesera roles also must interact with co-workers in a friendly and thoughtful manner in addition to other Waiters / Waitresses. Advertised per hour average pay is an estimate based on recent data, but not a guarantee. All tipped team members are paid the tipped minimum wage, plus tips.
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Establish production forecasts based on expected customer counts and post for staff review. Oversee staff to ensure compliance with established sanitation and nutrition practices. Verify portion sizes and quality standards are in compliance with departmental standards. Assign work to team members and monitor for timely and proper completion to comply with budget requirements. Monitors staff's start times, breaks and ending times. Participate in interviewing, selecting, training, and developing staff. Review kitchen activities with Chef de Cuisine. Assist Chef de Cuisine with development of menu items and recipes, including special events. Issue disciplinary action as needed. Prepare and deliver reports as requested. Maintain employee files and attendance records. Maintain strict confidentiality relative to financial data, company policies and procedures, and team member and customer information. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change. Assist in maintaining a spotless environment by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station, Microsoft office software, casino tracking programs (Oracle, UKG, Stratton Warren, InfoGenesis), Char broiler, pizza oven, saut station, wok station, flat top grill, commercial steamer, steam table, steam jacket kettle, deep fryer, broaster, slicer, convection oven, pots and pans, miscellaneous cutlery, tub cart, trash compactor, garbage disposal, dishwasher and sanitizer, cleaning materials, wet mops, brooms, telephone, voicemail, fax machine, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot license. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is required. At least three years of supervisory experience in a high volume kitchen is preferred. Accreditation from a culinary institute is preferred. Able to obtain a Food Safety Manager Certification. Knowledge: Knowledge of principles and processes of safe and sanitary food-handling practices and for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of various cooking methods, such as roasting, frying, saut ing and grilling. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk and hear. The team member must frequently lift and/or move up to 40 pounds. The team member must occasionally bend, stoop, or kneel. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required to be able to taste and smell food items to insure quality and flavor levels. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
Mar 28, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Establish production forecasts based on expected customer counts and post for staff review. Oversee staff to ensure compliance with established sanitation and nutrition practices. Verify portion sizes and quality standards are in compliance with departmental standards. Assign work to team members and monitor for timely and proper completion to comply with budget requirements. Monitors staff's start times, breaks and ending times. Participate in interviewing, selecting, training, and developing staff. Review kitchen activities with Chef de Cuisine. Assist Chef de Cuisine with development of menu items and recipes, including special events. Issue disciplinary action as needed. Prepare and deliver reports as requested. Maintain employee files and attendance records. Maintain strict confidentiality relative to financial data, company policies and procedures, and team member and customer information. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change. Assist in maintaining a spotless environment by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station, Microsoft office software, casino tracking programs (Oracle, UKG, Stratton Warren, InfoGenesis), Char broiler, pizza oven, saut station, wok station, flat top grill, commercial steamer, steam table, steam jacket kettle, deep fryer, broaster, slicer, convection oven, pots and pans, miscellaneous cutlery, tub cart, trash compactor, garbage disposal, dishwasher and sanitizer, cleaning materials, wet mops, brooms, telephone, voicemail, fax machine, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot license. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is required. At least three years of supervisory experience in a high volume kitchen is preferred. Accreditation from a culinary institute is preferred. Able to obtain a Food Safety Manager Certification. Knowledge: Knowledge of principles and processes of safe and sanitary food-handling practices and for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of various cooking methods, such as roasting, frying, saut ing and grilling. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk and hear. The team member must frequently lift and/or move up to 40 pounds. The team member must occasionally bend, stoop, or kneel. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required to be able to taste and smell food items to insure quality and flavor levels. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.