ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Prepares ordered drinks with proper portions and ingredients. Operates a cash register, ringing the proper amount into the register and giving guest or waiter/waitress the correct change. Maintains a respectful control over guests at all times. Resourceful with all beverages, fruit, and supplies in order to maintain low beverage costs. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification. EDUCATION/SKILLS/EXPERIENCE: Open. Requires knowledge of operating cash register and bar equipment. Certified bartender, as required by Bartenders Union. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Prepares ordered drinks with proper portions and ingredients. Operates a cash register, ringing the proper amount into the register and giving guest or waiter/waitress the correct change. Maintains a respectful control over guests at all times. Resourceful with all beverages, fruit, and supplies in order to maintain low beverage costs. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification. EDUCATION/SKILLS/EXPERIENCE: Open. Requires knowledge of operating cash register and bar equipment. Certified bartender, as required by Bartenders Union. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
JOB SUMMARY:The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality Host team will work to resolve customer issues using a rich set of tools which include real time customer data. Members of this team will operate in a highly collaborative way and will deliver on Caesars service promise, while be held accountable for all service opportunities that may arise. This core group will consist of, but not limited to, VIP guests: Inside Sales, Digital, non-Las Vegas dominant guests whose worth level does not qualify for Executive Hosts. Candidates will be considered across all properties in the Las Vegas region. ESSENTIAL JOB FUNCTIONS: Proactively greet guests in VIP check-in and High Limit gaming spaces (where assigned) Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Handles difficult guests and situations in a calm, professional and prudent manner Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with VIP Check-in, Executive Host team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to deliver a superior customer experience. Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure QUALIFICATIONS: Three to five years experience casino/hotel, customer service, host or other account management experience (Luxury service experience preferred). Ability to think independently in making decisions to maximize customer service experience and program profitability Ability to effectively manage time and perform multiple tasks simultaneously. Must be proficient with customer Point-of-Service systems Excellent interpersonal, communication, problem solving, and analytical skills required. Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues. Multilingual preferred. CRITICAL COMPETENCIES: Approachable: Spends the extra effort to put others at ease. An exceptional listener who is gracious, sensitive and patient. Initiative: Create and seize opportunities to win, even when faced with ambiguity. True passion for results. Interpersonal Savvy: Builds rapport quickly by listening, sharing, understanding and comforting. Outside In: Obsessed with exceeding customer expectations. Passionate about service improvements. Self-Assurance: Confident in ability to meet goals. Composure: cool under pressure; doesn't show frustration or become defensive when faced with challenging or stressful situations; not knocked off balance by the unexpected; a settling influence with others. Planning Agility: sees ahead to prepare competitive strategies and plans; accurately scopes & plans tasks; sets clear goals and evaluates personal performance against results; anticipates future challenges and adjusts for roadblocks.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to continuously maneuver around office. Must be able to move quickly around property. Must be able to bend, crouch, kneel, twist and work at a desk. Responds to visual and aural cues. Must be able to work independently and proven to be self-motivated. Must be able to speak, read, write and understand English. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to respond calmly and make rational decisions when handling guest's needs. Must be able to tolerate areas containing second hand smoke. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY:The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality Host team will work to resolve customer issues using a rich set of tools which include real time customer data. Members of this team will operate in a highly collaborative way and will deliver on Caesars service promise, while be held accountable for all service opportunities that may arise. This core group will consist of, but not limited to, VIP guests: Inside Sales, Digital, non-Las Vegas dominant guests whose worth level does not qualify for Executive Hosts. Candidates will be considered across all properties in the Las Vegas region. ESSENTIAL JOB FUNCTIONS: Proactively greet guests in VIP check-in and High Limit gaming spaces (where assigned) Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Handles difficult guests and situations in a calm, professional and prudent manner Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with VIP Check-in, Executive Host team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to deliver a superior customer experience. Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure QUALIFICATIONS: Three to five years experience casino/hotel, customer service, host or other account management experience (Luxury service experience preferred). Ability to think independently in making decisions to maximize customer service experience and program profitability Ability to effectively manage time and perform multiple tasks simultaneously. Must be proficient with customer Point-of-Service systems Excellent interpersonal, communication, problem solving, and analytical skills required. Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues. Multilingual preferred. CRITICAL COMPETENCIES: Approachable: Spends the extra effort to put others at ease. An exceptional listener who is gracious, sensitive and patient. Initiative: Create and seize opportunities to win, even when faced with ambiguity. True passion for results. Interpersonal Savvy: Builds rapport quickly by listening, sharing, understanding and comforting. Outside In: Obsessed with exceeding customer expectations. Passionate about service improvements. Self-Assurance: Confident in ability to meet goals. Composure: cool under pressure; doesn't show frustration or become defensive when faced with challenging or stressful situations; not knocked off balance by the unexpected; a settling influence with others. Planning Agility: sees ahead to prepare competitive strategies and plans; accurately scopes & plans tasks; sets clear goals and evaluates personal performance against results; anticipates future challenges and adjusts for roadblocks.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to continuously maneuver around office. Must be able to move quickly around property. Must be able to bend, crouch, kneel, twist and work at a desk. Responds to visual and aural cues. Must be able to work independently and proven to be self-motivated. Must be able to speak, read, write and understand English. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to respond calmly and make rational decisions when handling guest's needs. Must be able to tolerate areas containing second hand smoke. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Apr 16, 2024
Full time
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Job Description: Performs the service of replenishing stock and all required cleaning required behind the bar. The purpose of the position is to work behind the bar to facilitate the smooth flow of service to customers by the Bartender/Cocktail Server. Checks and maintains the required par stock on assigned station; obtains replacement stock from the warehouse inventory in accordance with established procedures; maintains cleanliness and order on assigned station. Delivers assistance to team with an upbeat, positive manner. Maintains a clean work area as well as cleans up spills, sweeps, mops, stocks etc Key Responsibilities: Maintains par levels of operating supplies and equipment. Ensures orders are checked in and placed in proper locations. Checks expiration dates and these items are checked in and reports items that are expired or about to expire. Ensures product is rotated to ensure items do not perish or expire. Ensures all items are clean and maintained, such as carts, mats, floors, drains, spills, etc. Ensures all health code standards are followed when using chemicals. Ensures sanitizing buckets are set up in each station allowing bartenders to clean their work areas as they go. Ensures all trash bins are removed and emptied and keeps trash from over flowing. Cleans these periodically as needed. Maintains clean work areas, sweeps and mops floors, cleans drains. Assists with deep cleaning, as well as cleaning and maintaining all equipment and coolers. Cleans spills. Ensures all employees have the tools and supplies they need to complete their job duties. Follows outlet policies and procedures for operational flow in each bar area Follows standards for stocking, rotating and storing all products. Follows inventory and stocking guidelines. Learns and demonstrates all performance standards. Knows and promotes customer events and programs and can provide accurate information to our guests. Arrives to work with proper attire on. Uniform clean and pressed, with name tag and badge visible. Assists servers and Bartenders with tasks. Ensures both have the tools and items needed. Knowledge, Skills & Education Preferred: High School Diploma or equivalent. General Math Skills, Verbal Communication, Customer Service, Resolving Conflict, Teamwork, Persistence, Energy Level, Selling to Customer Needs, Thoroughness, Professionalism, Client RelationshipsPhysical Requirements: Mobility and dexterity to move and carry large heavy objects up to 50 pounds. Ability to continuously stand and maneuver in confined area. Mobility to move easily in outlet and storage areas. Ability to frequently push or pull 75lbs. Ability to continually stand and/or walk entire shift. Ability to work in hot or cold environment. Important Notice:This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Guest service is an intricate portion of all job positions on property. Because of this, you may also be asked to perform other duties or tasks in focus of truly great service. Must be at least 18 years of age.Licensing and Certification Required:Employees may be required to obtain a Missouri Gaming Commission license. The initial license is paid for by the employee. All subsequent renewals for the license are paid by Harrah's Kansas City.
Apr 16, 2024
Full time
Job Description: Performs the service of replenishing stock and all required cleaning required behind the bar. The purpose of the position is to work behind the bar to facilitate the smooth flow of service to customers by the Bartender/Cocktail Server. Checks and maintains the required par stock on assigned station; obtains replacement stock from the warehouse inventory in accordance with established procedures; maintains cleanliness and order on assigned station. Delivers assistance to team with an upbeat, positive manner. Maintains a clean work area as well as cleans up spills, sweeps, mops, stocks etc Key Responsibilities: Maintains par levels of operating supplies and equipment. Ensures orders are checked in and placed in proper locations. Checks expiration dates and these items are checked in and reports items that are expired or about to expire. Ensures product is rotated to ensure items do not perish or expire. Ensures all items are clean and maintained, such as carts, mats, floors, drains, spills, etc. Ensures all health code standards are followed when using chemicals. Ensures sanitizing buckets are set up in each station allowing bartenders to clean their work areas as they go. Ensures all trash bins are removed and emptied and keeps trash from over flowing. Cleans these periodically as needed. Maintains clean work areas, sweeps and mops floors, cleans drains. Assists with deep cleaning, as well as cleaning and maintaining all equipment and coolers. Cleans spills. Ensures all employees have the tools and supplies they need to complete their job duties. Follows outlet policies and procedures for operational flow in each bar area Follows standards for stocking, rotating and storing all products. Follows inventory and stocking guidelines. Learns and demonstrates all performance standards. Knows and promotes customer events and programs and can provide accurate information to our guests. Arrives to work with proper attire on. Uniform clean and pressed, with name tag and badge visible. Assists servers and Bartenders with tasks. Ensures both have the tools and items needed. Knowledge, Skills & Education Preferred: High School Diploma or equivalent. General Math Skills, Verbal Communication, Customer Service, Resolving Conflict, Teamwork, Persistence, Energy Level, Selling to Customer Needs, Thoroughness, Professionalism, Client RelationshipsPhysical Requirements: Mobility and dexterity to move and carry large heavy objects up to 50 pounds. Ability to continuously stand and maneuver in confined area. Mobility to move easily in outlet and storage areas. Ability to frequently push or pull 75lbs. Ability to continually stand and/or walk entire shift. Ability to work in hot or cold environment. Important Notice:This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Guest service is an intricate portion of all job positions on property. Because of this, you may also be asked to perform other duties or tasks in focus of truly great service. Must be at least 18 years of age.Licensing and Certification Required:Employees may be required to obtain a Missouri Gaming Commission license. The initial license is paid for by the employee. All subsequent renewals for the license are paid by Harrah's Kansas City.
JOB SUMMARY: Establishes leadership, direction and accountability for all lead and line level employees in respective culinary areas. ESSENTIAL JOB FUNCTIONS: Responsible for interviewing, training, and selecting employees for the department Under the direction of the Executive Chef, the Sous Chef maintains consistency and quality for all food items in respective areas Ensures menu development timelines are met Directs and manages leads and line level employees to achieve budgetary, food quality and customer service expectations Ensures comprehensive training and exposure in the expected areas of competency Provides Lead and Line level support and coverage during vacations or staffing gaps. Conducts Performance Reviews in accordance with policies and procedures Provides feedback; coaching and development guidance as needed. Responds to and handles employee complaints (grievances) in a timely and efficient manner. Recommends or takes appropriate action when administering disciplinary processes in accordance with established policies and procedures. Responsible for planning, supervising and monitoring the work of the team members in assigned area(s). Assists in ensuring schedules are complete based on a forecast and allowable productivity standards. Ensure schedules are posted at the established time and are fair and consistent. Approves vacation requests, floater requests and communicates information to appropriate team members. Ensures a daily sanitation checklist and temperature log report is completed for each area by their direct reports. Conducts random health inspections and health card audit. Proactively instructs team members regarding safe food handling and sanitation. Expected to spend 80% of the day on the floor and 20% of the day on administrative duties. Required to see direct reports daily, to meet twice a quarter with direct reports and conduct one on one meetings. Responsible for mentoring, coaching and, if necessary, provide documentation on direct reports and staff according to the CET Standard Operating Procedures. Required to complete and/or ensure the completion of 90 day and annual reviews in a timely manner. Ensures their areas are in alignment and adhering to CET Culinary Standard Operating Procedures. Must educate and hold direct reports accountable to each standard. Held accountable for ensuring their areas are utilizing the following CET SOP Tools: Prep Recipe Cards, Presentation Recipe Cards, Recipe Implementation Log, Production Sheets, Theoretical Food Cost Report, Daily Gross Food Cost Report, Menu Manuals, Plating Service Guides, Glossary of Food Terms, Master Food Product List, Line Station Diagrams and Daily Culinary Performance Measurement Reports. Must review menus and seek approval from the Executive Chef. Responsible for conducting department interviews and selecting top talent for your department(s). ADDITIONAL JOB DUTIES: Educational seminars, classes or workshops must be scheduled and conducted regularly to ensure the team is abreast of current trends and food styles. Responsible for monitoring legal compliance with federal, state and gaming laws. Menus are to be written with the customer demographic in mind. Required to ensure measurement reports are done as described and all tools are updated and in proper order. Assists in the training of front of the house and heart of the house staff during new menu rollouts Must have a professional appearance and conduct themselves as a professional at all times. Required to conduct daily Buzz sessions Reviews, analyzes and makes recommendations with respect to wage increases, promotions, or demotions as needed. Ensures an attendance log is kept for each employee in his or her area of functional oversight. Ensures all overtime is anticipated and/or justified. Maintains a file of all Health Inspection Reports. Required to utilize property and CET training and development tools. Responsible in developing the team Other duties as assigned EDUCATION and/or EXPERIENCE: A degree or certification from an accredited culinary arts institute, or apprenticeship certification from the American Culinary Federation or the equivalent years experience as a Professional Chef for a hotel, resort or chain concept restaurant corporation is required. Experience must include room service, continental cuisine, high volume three meal/coffee shop, steakhouse and Italian. Must have been exposed and/or experienced enough to have strong working knowledge of Asian, Mexican, Southern, Italian, Cajun, Continental, Seafood and East Coast cuisines. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must be able to communicate effectively through written policy, memorandum, E-mail and verbally communicate through public speaking and one on one. Must be proficient in Microsoft Word, Excel (required) and AS/400 Stratton/Warren system (preferred). Must have an established reputation of being a dynamic and team-oriented leader with a proven ability to manage multiple priorities, inspire and elevate an individual or a team's performance. Must be extremely guest and employee focused. Successful completion of Superlap is required. In addition, it is recommended that all internal candidates complete the Exploring Supervisor Opportunities (ESO) readiness activities. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Must have an expert working knowledge and be highly proficient and skilled in the following: Food Storage and Identification; Food Cooling and Thawing; Food Re-thermalization; Managing and Expediting Orders; Recipe Formulization and Yield; Knife Handling and Sharpening; Stock, Soup and Sauce Production; Dry, Moist and Combination Cooking; Pantry, Garde Manger Preparation; Weights and Measures. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to be on feet twelve hours per day Must be able to withstand frequent changes in temperature. Must be able to bend, stoop, reach, crouch, kneel, push and pull. Must be able to lift 70 pounds above or below shoulders Must be able to push or pull weights of 125 pounds on a cart. Must be able to tolerate chemicals for cleaning and sanitizing kitchen areas. Must be able to work in an area which contains second hand smoke Must be flexible with schedule Must be able to maneuver to all areas of the kitchen and outlets Must have visual acuity Must have manual dexterity to work with kitchen utensils and equipment DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Apr 16, 2024
Full time
JOB SUMMARY: Establishes leadership, direction and accountability for all lead and line level employees in respective culinary areas. ESSENTIAL JOB FUNCTIONS: Responsible for interviewing, training, and selecting employees for the department Under the direction of the Executive Chef, the Sous Chef maintains consistency and quality for all food items in respective areas Ensures menu development timelines are met Directs and manages leads and line level employees to achieve budgetary, food quality and customer service expectations Ensures comprehensive training and exposure in the expected areas of competency Provides Lead and Line level support and coverage during vacations or staffing gaps. Conducts Performance Reviews in accordance with policies and procedures Provides feedback; coaching and development guidance as needed. Responds to and handles employee complaints (grievances) in a timely and efficient manner. Recommends or takes appropriate action when administering disciplinary processes in accordance with established policies and procedures. Responsible for planning, supervising and monitoring the work of the team members in assigned area(s). Assists in ensuring schedules are complete based on a forecast and allowable productivity standards. Ensure schedules are posted at the established time and are fair and consistent. Approves vacation requests, floater requests and communicates information to appropriate team members. Ensures a daily sanitation checklist and temperature log report is completed for each area by their direct reports. Conducts random health inspections and health card audit. Proactively instructs team members regarding safe food handling and sanitation. Expected to spend 80% of the day on the floor and 20% of the day on administrative duties. Required to see direct reports daily, to meet twice a quarter with direct reports and conduct one on one meetings. Responsible for mentoring, coaching and, if necessary, provide documentation on direct reports and staff according to the CET Standard Operating Procedures. Required to complete and/or ensure the completion of 90 day and annual reviews in a timely manner. Ensures their areas are in alignment and adhering to CET Culinary Standard Operating Procedures. Must educate and hold direct reports accountable to each standard. Held accountable for ensuring their areas are utilizing the following CET SOP Tools: Prep Recipe Cards, Presentation Recipe Cards, Recipe Implementation Log, Production Sheets, Theoretical Food Cost Report, Daily Gross Food Cost Report, Menu Manuals, Plating Service Guides, Glossary of Food Terms, Master Food Product List, Line Station Diagrams and Daily Culinary Performance Measurement Reports. Must review menus and seek approval from the Executive Chef. Responsible for conducting department interviews and selecting top talent for your department(s). ADDITIONAL JOB DUTIES: Educational seminars, classes or workshops must be scheduled and conducted regularly to ensure the team is abreast of current trends and food styles. Responsible for monitoring legal compliance with federal, state and gaming laws. Menus are to be written with the customer demographic in mind. Required to ensure measurement reports are done as described and all tools are updated and in proper order. Assists in the training of front of the house and heart of the house staff during new menu rollouts Must have a professional appearance and conduct themselves as a professional at all times. Required to conduct daily Buzz sessions Reviews, analyzes and makes recommendations with respect to wage increases, promotions, or demotions as needed. Ensures an attendance log is kept for each employee in his or her area of functional oversight. Ensures all overtime is anticipated and/or justified. Maintains a file of all Health Inspection Reports. Required to utilize property and CET training and development tools. Responsible in developing the team Other duties as assigned EDUCATION and/or EXPERIENCE: A degree or certification from an accredited culinary arts institute, or apprenticeship certification from the American Culinary Federation or the equivalent years experience as a Professional Chef for a hotel, resort or chain concept restaurant corporation is required. Experience must include room service, continental cuisine, high volume three meal/coffee shop, steakhouse and Italian. Must have been exposed and/or experienced enough to have strong working knowledge of Asian, Mexican, Southern, Italian, Cajun, Continental, Seafood and East Coast cuisines. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must be able to communicate effectively through written policy, memorandum, E-mail and verbally communicate through public speaking and one on one. Must be proficient in Microsoft Word, Excel (required) and AS/400 Stratton/Warren system (preferred). Must have an established reputation of being a dynamic and team-oriented leader with a proven ability to manage multiple priorities, inspire and elevate an individual or a team's performance. Must be extremely guest and employee focused. Successful completion of Superlap is required. In addition, it is recommended that all internal candidates complete the Exploring Supervisor Opportunities (ESO) readiness activities. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Must have an expert working knowledge and be highly proficient and skilled in the following: Food Storage and Identification; Food Cooling and Thawing; Food Re-thermalization; Managing and Expediting Orders; Recipe Formulization and Yield; Knife Handling and Sharpening; Stock, Soup and Sauce Production; Dry, Moist and Combination Cooking; Pantry, Garde Manger Preparation; Weights and Measures. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to be on feet twelve hours per day Must be able to withstand frequent changes in temperature. Must be able to bend, stoop, reach, crouch, kneel, push and pull. Must be able to lift 70 pounds above or below shoulders Must be able to push or pull weights of 125 pounds on a cart. Must be able to tolerate chemicals for cleaning and sanitizing kitchen areas. Must be able to work in an area which contains second hand smoke Must be flexible with schedule Must be able to maneuver to all areas of the kitchen and outlets Must have visual acuity Must have manual dexterity to work with kitchen utensils and equipment DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
JOB SUMMARY:The primary responsibility of the Bar Apprentice is to provide excellent service to all guests who approach the bar, keeps the bar area cleaned and always stocked, and assist the Bartender with various duties. ESSENTIAL JOB FUNCTIONS: Must be willing and able to appear on television or to be filmed while performing day to day job functionsMust be able to interact with high profile guests and celebrities while maintaining a professional demeanorGreets and welcomes all guests in a pleasant and professional manner.Be a brand advocate by providing Guests with accurate information regarding our venues, menus, and pricingCleans bar area, including bar tops, sinks, glasses, refrigerators, and other bar appliances.Acknowledges, greets, and converses with customers who approach the bar.Prepares and pours all types of drinks for customers and cocktail servers upon request providing they have a Union Pour Card.Processes all cash transactions by accepting money and making necessary change accurately, while presenting customer with bar receipt.Converts cash to coin for any customers playing the slot machines in the bar area.May not work out of another person's cash drawer and must follow the Cash Handling Policy. QUALIFICATIONS: Work requires 6 months prior Bartender or Bar Apprentice experience.Work requires at least 1-year previous money handling position.Must have knowledge of beverages, glassware, and garnishes.Work requires effective communication in English, both verbal and written form in a professional manner.Must present a neat and professional appearance.Work requires interactions with customers, public and co-workers.Work requires teamwork with other staff members.Work requires ability to accurately count money and provide change.Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced, high volume environment involving constant public. Requires standing, walking, and lifting a minimum of15-20lbs repeatedly. Shifts may vary based on business needs. Must be able to tolerate secondary tobacco smoke. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.Same Posting Description for Internal and External Candidates
Apr 15, 2024
Full time
JOB SUMMARY:The primary responsibility of the Bar Apprentice is to provide excellent service to all guests who approach the bar, keeps the bar area cleaned and always stocked, and assist the Bartender with various duties. ESSENTIAL JOB FUNCTIONS: Must be willing and able to appear on television or to be filmed while performing day to day job functionsMust be able to interact with high profile guests and celebrities while maintaining a professional demeanorGreets and welcomes all guests in a pleasant and professional manner.Be a brand advocate by providing Guests with accurate information regarding our venues, menus, and pricingCleans bar area, including bar tops, sinks, glasses, refrigerators, and other bar appliances.Acknowledges, greets, and converses with customers who approach the bar.Prepares and pours all types of drinks for customers and cocktail servers upon request providing they have a Union Pour Card.Processes all cash transactions by accepting money and making necessary change accurately, while presenting customer with bar receipt.Converts cash to coin for any customers playing the slot machines in the bar area.May not work out of another person's cash drawer and must follow the Cash Handling Policy. QUALIFICATIONS: Work requires 6 months prior Bartender or Bar Apprentice experience.Work requires at least 1-year previous money handling position.Must have knowledge of beverages, glassware, and garnishes.Work requires effective communication in English, both verbal and written form in a professional manner.Must present a neat and professional appearance.Work requires interactions with customers, public and co-workers.Work requires teamwork with other staff members.Work requires ability to accurately count money and provide change.Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced, high volume environment involving constant public. Requires standing, walking, and lifting a minimum of15-20lbs repeatedly. Shifts may vary based on business needs. Must be able to tolerate secondary tobacco smoke. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.Same Posting Description for Internal and External Candidates
Harrah's New Orleans Casino & Hotel earned recognition as one of 'Times-Picayune Top Workplaces. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering world-class services to our guests. If you enjoy working in a fun and fast-paced environment with a positive attitude, we may have the career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Bar Helper in Casino Bars will support the Bartender.ESSENTIAL JOB FUNCTIONS: Works behind the bar to facilitate the smooth flow of service to customers by bartenders and beverage servers. Performs the service of replenishing stock and all cleaning required behind the bar. Checks and maintains the required par stock on assigned station. Obtains replacement stock from the dispensing room and/or warehouse in accordance with established procedures, maintains cleanliness and order on assigned station, assists the bartender in providing maximum efficiency and service levels by retrieving guests' special requests, and during busy times, icing drink glasses and pouring non-alcoholic drinks. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell. QUALIFICATIONS: High school diploma or GED is required. Must possess speed, friendliness and accuracy of service. Must have the ability to give C.A.S.H. to guests and employees. Must keep areas of responsibility neat and clean at all times. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.
Apr 15, 2024
Full time
Harrah's New Orleans Casino & Hotel earned recognition as one of 'Times-Picayune Top Workplaces. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering world-class services to our guests. If you enjoy working in a fun and fast-paced environment with a positive attitude, we may have the career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Bar Helper in Casino Bars will support the Bartender.ESSENTIAL JOB FUNCTIONS: Works behind the bar to facilitate the smooth flow of service to customers by bartenders and beverage servers. Performs the service of replenishing stock and all cleaning required behind the bar. Checks and maintains the required par stock on assigned station. Obtains replacement stock from the dispensing room and/or warehouse in accordance with established procedures, maintains cleanliness and order on assigned station, assists the bartender in providing maximum efficiency and service levels by retrieving guests' special requests, and during busy times, icing drink glasses and pouring non-alcoholic drinks. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell. QUALIFICATIONS: High school diploma or GED is required. Must possess speed, friendliness and accuracy of service. Must have the ability to give C.A.S.H. to guests and employees. Must keep areas of responsibility neat and clean at all times. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.
Position Summary : Provides wine, liquor, and related bar service to guests at assigned stations. Job Description : Provide wine, liquor and related bar service to guests both public and internal. Ensures excellent bar service to guests and servers. Mix drinks according to prescribed recipes. Keep station stocked with all liquor, glasses and accessories necessary. Accounts for all beginning cash register bank, all cash, complimentary drink coupons and charge receipts. Maintains integrity of all financial controls and responsibilities. Knowledge, Skills & Education Preferred : High School Diploma or equivalent preferred. Flexibility in fingers and hands to operate cash register, pickup glasses, ice scoop and use a shot glass to measure liquor according to procedure. Mathematical abilities, including addition and subtraction. Ability to work with hands in ice for 8 to 10 hour Shifts. Ability to stand and walk for 8 to 10 hours shifts. Ability to work in constricting areas. Ability to lift up to 50 pounds. Previous bartending experience. Physical Requirements: Must be physically mobile. Must be able to lift or carry up to 75 lbs. Must be able to reach above and below shoulder, grip small items (i.e. pens, money, garnishes), bend, stoop and twist while preparing cocktails, stand and walk for up to four hours. Must be able to work in constricted areas. Must be able to pass uranalysis drug test
Apr 14, 2024
Full time
Position Summary : Provides wine, liquor, and related bar service to guests at assigned stations. Job Description : Provide wine, liquor and related bar service to guests both public and internal. Ensures excellent bar service to guests and servers. Mix drinks according to prescribed recipes. Keep station stocked with all liquor, glasses and accessories necessary. Accounts for all beginning cash register bank, all cash, complimentary drink coupons and charge receipts. Maintains integrity of all financial controls and responsibilities. Knowledge, Skills & Education Preferred : High School Diploma or equivalent preferred. Flexibility in fingers and hands to operate cash register, pickup glasses, ice scoop and use a shot glass to measure liquor according to procedure. Mathematical abilities, including addition and subtraction. Ability to work with hands in ice for 8 to 10 hour Shifts. Ability to stand and walk for 8 to 10 hours shifts. Ability to work in constricting areas. Ability to lift up to 50 pounds. Previous bartending experience. Physical Requirements: Must be physically mobile. Must be able to lift or carry up to 75 lbs. Must be able to reach above and below shoulder, grip small items (i.e. pens, money, garnishes), bend, stoop and twist while preparing cocktails, stand and walk for up to four hours. Must be able to work in constricted areas. Must be able to pass uranalysis drug test
Supervises the Beverage Department operations and services on an assigned shift/area. Coordinates activities of workers engaged in selling and serving alcoholic beverages for consumption on premises by performing the following duties personally or through subordinate supervisors. Responsible for the training and supervision of the beverage staff. Supervises the day-to-day activities for all beverage employees, including proper employee/employer relations, recognition, evaluating performance and administration of discipline on an assigned shift. Assist in the scheduling of beverage department employees. Ensure compliance with all policies and procedures. Ensure compliance with all ABC regulations. Knowledge of the ABC Act. Ensures that guest service is at a consistently high level. Ensures that cost of service is at a level that is beneficial to Horseshoe by moving personnel to outlets in need, and decreasing personnel in over-staffed areas. Ensures that all beverage outlet areas are maintained at a high level of cleanliness and sanitation. Observes all personnel in the performance of their duties. Ensures that personal appearance standards are met. Completes all shift-related paperwork. Ensures highest level of safety compliance. Acts as a role model and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell. EDUCATION/SKILLS/EXPERIENCE 2 years of college education within related field. Three years experience in beverage industry. 1 year of supervisory experience. Knowledgeable in total beverage service/bartending including technical experience in drink preparation and service required. Must possess good customer service, employee relations and leadership skills. Must have good analytical abilities. Should have knowledge of all phases of beverage administration, cost control, and familiarity with all beverage services. Ability to handle stressful situations. Ability to make quick decisions. Ability to train, follow and execute training manuals. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Physically mobile with reasonable accommodations including the ability to lift 75 lbs. and tolerate areas of high temperature in excess of 115 degrees and ability to push, pull, reach, bend, twist, stoop, stack and grip items when necessary. Must be able to respond calmly and make rational decisions when handling guests and employees. Must be able to coordinate multiple tasks at once. Must be able to implement strategic vision and plan into day-to-day operations. Must be able to quickly and accurately perform mathematical computations. Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others. Must have the ability to create written and financial reports. Must be able to tolerate areas containing secondary smoke. Must be able to work in a fast pace environment. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. These demands and conditions occur on a consistent basis and are deemed essential to the performance of these essential duties.
Apr 14, 2024
Full time
Supervises the Beverage Department operations and services on an assigned shift/area. Coordinates activities of workers engaged in selling and serving alcoholic beverages for consumption on premises by performing the following duties personally or through subordinate supervisors. Responsible for the training and supervision of the beverage staff. Supervises the day-to-day activities for all beverage employees, including proper employee/employer relations, recognition, evaluating performance and administration of discipline on an assigned shift. Assist in the scheduling of beverage department employees. Ensure compliance with all policies and procedures. Ensure compliance with all ABC regulations. Knowledge of the ABC Act. Ensures that guest service is at a consistently high level. Ensures that cost of service is at a level that is beneficial to Horseshoe by moving personnel to outlets in need, and decreasing personnel in over-staffed areas. Ensures that all beverage outlet areas are maintained at a high level of cleanliness and sanitation. Observes all personnel in the performance of their duties. Ensures that personal appearance standards are met. Completes all shift-related paperwork. Ensures highest level of safety compliance. Acts as a role model and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell. EDUCATION/SKILLS/EXPERIENCE 2 years of college education within related field. Three years experience in beverage industry. 1 year of supervisory experience. Knowledgeable in total beverage service/bartending including technical experience in drink preparation and service required. Must possess good customer service, employee relations and leadership skills. Must have good analytical abilities. Should have knowledge of all phases of beverage administration, cost control, and familiarity with all beverage services. Ability to handle stressful situations. Ability to make quick decisions. Ability to train, follow and execute training manuals. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Physically mobile with reasonable accommodations including the ability to lift 75 lbs. and tolerate areas of high temperature in excess of 115 degrees and ability to push, pull, reach, bend, twist, stoop, stack and grip items when necessary. Must be able to respond calmly and make rational decisions when handling guests and employees. Must be able to coordinate multiple tasks at once. Must be able to implement strategic vision and plan into day-to-day operations. Must be able to quickly and accurately perform mathematical computations. Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others. Must have the ability to create written and financial reports. Must be able to tolerate areas containing secondary smoke. Must be able to work in a fast pace environment. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. These demands and conditions occur on a consistent basis and are deemed essential to the performance of these essential duties.
JOB SUMMARY: Event, Promotion and Entertainment preparation, support and execution ESSENTIAL JOB FUNCTIONS: Appears at events, casino parties, concerts and performances at the request of Events, Promotions & Entertainment Supervisor or Manager. Greets and assists customers as a company representative. Assists guests with questions about the upcoming property events, promotions & entertainment. Processes show tickets for all guests, including comp and cash transactions. Generates revenue by suggesting, selling and issuing show tickets directly to guests at the Box Office, via telephone or other assigned methods. Efficiently makes reservations and issues tickets for off-site ticket vendors. Responsible for collecting funds, documentation and other required reporting items when selling/assigning show tickets. Effectively presents information and responds to questions from other departments, customers, management team and general public. Greets customers and escorts them to their respective seats/tables in the venue, when assigned showroom usher duties. Efficiently scans customer show tickets, provides necessary information. Issues prizes during events, promotions inclusive of coin, cash, free slot play, reward credits and any other items/vouchers according to all standard operating procedures and compliance requirements. Acts in a professional and courteous manner and exhibits a positive, outgoing personality. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Set up and tear down for large events and shows. This includes, but is not limited to, moving and arranging large amounts of chairs, stanchions and signs. Setup may involve carrying chairs up and down elevated risers. Unpacks all promotional items to prepare for and execute events. This process includes, but is not limited to, unboxing and moving large quantities of gifts, preparing gifts for distribution, and breaking down empty boxes. ADDITIONAL JOB DUTIES: Performs light clerical work to include data entry. Performs other duties as assigned by events, promotions and entertainment supervisors or manager. EDUCATION and/or EXPERIENCE: High School Diploma or GED required QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Prior events and entertainment background preferred. Prior customer service experience preferred. Willing and able to demonstrate reading, writing and technical skills as part of application process. Undergoes pre-employment screening and selection process. Must have basic PC skills, including but not limited to use and navigation of Microsoft Office, web-based applications and other software systems. Must have a valid electronic mail address accessible on a daily basis. Must be able to work on multiple projects simultaneously. Must be able to make rational decisions and act quickly. Meets all relevant regulatory requirements. Agrees to sign non-disclosure agreement and pass drug test continent upon job offer. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to lift and/or carry objects weighing up to 50 pounds. Able to correspond via telephone and e-mail in a fast-paced environment. Able to respond to visual and auditory cues. Able to continuously maneuver including the ability to bend, crouch, kneel, and twist, in both an office setting at a desk, and while in front of or interacting with guests. Must have the manual dexterity required to manipulate props, equipment, prizes, etc. with safety as a top priority while interacting with guests. Must possess outgoing personality and be able to greet guests in a courteous and friendly manner. Must be able to get along well with co-workers and work as a team. Must be able to hold and operate a ticket scanning device during the assigned shifts. Must be able to move quickly around entire property and stand for long periods of time. Must be fluent in English. Must be able to work independently with minimal supervision. Must be able to respond calmly and make rational decisions when handling customer needs and concerns while maintaining an upbeat and positive attitude. Must be able to work in areas containing second hand smoke. Must be able to work in noisy environment. Must be able to work both indoors and outdoors. Must be able to work a flexible schedule, including but not limited to non-standard shift times, lengths and days off. Must be able to work and stand outside, sometimes in heat in excess of 115 degrees. Must be able to work independently. Must be able to push or pull up to 150 pounds. Must be able to see and remember the specific details of incidents and persons. We operate in a 24/7 environment that continuously operates year-round and that is driven by the needs of our customers and guests. The nature of this role requires working a non-traditional schedule in order to successfully execute activities and programs and create a world-class experience for our guests. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Apr 14, 2024
Full time
JOB SUMMARY: Event, Promotion and Entertainment preparation, support and execution ESSENTIAL JOB FUNCTIONS: Appears at events, casino parties, concerts and performances at the request of Events, Promotions & Entertainment Supervisor or Manager. Greets and assists customers as a company representative. Assists guests with questions about the upcoming property events, promotions & entertainment. Processes show tickets for all guests, including comp and cash transactions. Generates revenue by suggesting, selling and issuing show tickets directly to guests at the Box Office, via telephone or other assigned methods. Efficiently makes reservations and issues tickets for off-site ticket vendors. Responsible for collecting funds, documentation and other required reporting items when selling/assigning show tickets. Effectively presents information and responds to questions from other departments, customers, management team and general public. Greets customers and escorts them to their respective seats/tables in the venue, when assigned showroom usher duties. Efficiently scans customer show tickets, provides necessary information. Issues prizes during events, promotions inclusive of coin, cash, free slot play, reward credits and any other items/vouchers according to all standard operating procedures and compliance requirements. Acts in a professional and courteous manner and exhibits a positive, outgoing personality. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Set up and tear down for large events and shows. This includes, but is not limited to, moving and arranging large amounts of chairs, stanchions and signs. Setup may involve carrying chairs up and down elevated risers. Unpacks all promotional items to prepare for and execute events. This process includes, but is not limited to, unboxing and moving large quantities of gifts, preparing gifts for distribution, and breaking down empty boxes. ADDITIONAL JOB DUTIES: Performs light clerical work to include data entry. Performs other duties as assigned by events, promotions and entertainment supervisors or manager. EDUCATION and/or EXPERIENCE: High School Diploma or GED required QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Prior events and entertainment background preferred. Prior customer service experience preferred. Willing and able to demonstrate reading, writing and technical skills as part of application process. Undergoes pre-employment screening and selection process. Must have basic PC skills, including but not limited to use and navigation of Microsoft Office, web-based applications and other software systems. Must have a valid electronic mail address accessible on a daily basis. Must be able to work on multiple projects simultaneously. Must be able to make rational decisions and act quickly. Meets all relevant regulatory requirements. Agrees to sign non-disclosure agreement and pass drug test continent upon job offer. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to lift and/or carry objects weighing up to 50 pounds. Able to correspond via telephone and e-mail in a fast-paced environment. Able to respond to visual and auditory cues. Able to continuously maneuver including the ability to bend, crouch, kneel, and twist, in both an office setting at a desk, and while in front of or interacting with guests. Must have the manual dexterity required to manipulate props, equipment, prizes, etc. with safety as a top priority while interacting with guests. Must possess outgoing personality and be able to greet guests in a courteous and friendly manner. Must be able to get along well with co-workers and work as a team. Must be able to hold and operate a ticket scanning device during the assigned shifts. Must be able to move quickly around entire property and stand for long periods of time. Must be fluent in English. Must be able to work independently with minimal supervision. Must be able to respond calmly and make rational decisions when handling customer needs and concerns while maintaining an upbeat and positive attitude. Must be able to work in areas containing second hand smoke. Must be able to work in noisy environment. Must be able to work both indoors and outdoors. Must be able to work a flexible schedule, including but not limited to non-standard shift times, lengths and days off. Must be able to work and stand outside, sometimes in heat in excess of 115 degrees. Must be able to work independently. Must be able to push or pull up to 150 pounds. Must be able to see and remember the specific details of incidents and persons. We operate in a 24/7 environment that continuously operates year-round and that is driven by the needs of our customers and guests. The nature of this role requires working a non-traditional schedule in order to successfully execute activities and programs and create a world-class experience for our guests. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Identified shifts will vary based on business needsStarting pay for this role is $23.00 per hour and may vary based on experienceJOB SUMMARY: Cook 3's are responsible for preparing recipes and food items for service in all kitchens and Training others to keep and maintain the standards set by the chef. Cook 3's are responsible for engaging in events and buzz sessions. Cook 3's are responsible for setting the standards and ensuring the guest experience is at the best it can be. ESSENTIAL JOB FUNCTIONS: Responsible for fast and sanitary preparation of all menus items following established recipes and standards. Cook 3's are certified trainers and are responsible for assisting in the training of all new associates. Rotating between all cooking stations, each responsible for specific food items and each using particular cooking devices. Ensures each order is uniform and consistent. Controls food production to include: proper cooking methods, cooking time and temperature, ensuring sanitation, handling and storage of prepared food and leftovers, ensuring all items are correctly dated and labeled. Ensure all the kitchens time/temperature logs are complete and culinary safety practices are followed and completed. Must be proficient in areas of, but not limited to, hot prep, cold prep, salads, desserts, dressings, garnishing, hot and cold sauces, soups, knife-handling skills and ability to produce orders using all basic kitchen equipment. Be aware of current and needed par levels of products as to assure maintaining needed product. Detailed cleanliness of all stations including all equipment and cooling units. ADDITIONAL JOB DUTIES: Must be able to work any shift in any outlet. Meets attendance guidelines and adheres to regulatory, departmental and Company policies Prepares for a rush period of work without getting behind. May be asked to perform the basic job functions as a lead cook for purposes of advancement and development. Able to make recommendations for food substitutions and menu adjustment. Assists in all kitchen areas and other duties as assigned. DUTIES IN OUTLETS WHERE A CASHIER IS REQUIRED: Operates cash register and properly settles checks Greets and rings all customer checks on cash register, takes money from customer and accurately gives change back to the customer Accurately maintains balance of cash register and restaurant checks or kiosk sales Records all tips collected from credit cards, comps, and room charges Must be able to meet or exceed all customer service expectations and behaviors Greet all associate and Guests with a smile and positive attitude with friendly helpful tone. Maintain Cleanliness of Work area and dining room floor. EDUCATION and/or EXPERIENCE: High School diploma or GED required Minimum of 4+ years of experience in high volume, quality establishment, or equivalent technical training in the food industry. Culinary school experience preferred QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Completion of, at minimum 10 ea. skill soft business curriculum courses 120 days of position start date. Certified trainer within 90 days of positions start date. Must have knowledge of kitchen sanitation and operation Must be familiar with general maintenance of kitchen equipment Must be able to cook using industry and property standard techniques, procedures and equipment. Must have a solid skill base in all areas of Pantry and Cook operations. Must be able to get along with co-workers and work as a team member. Must present a well-groomed appearance. Must be able to have a sense of urgency and react to changing business demands. WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the kitchen Must be able to tolerate areas with high or low temperatures. Must be able to lift up to 75 pounds. Must be able to push and pull up to 125 pounds in a cart. Must possess coordination and dexterity to use kitchen utensils such as knives, spatulas, food tongs, etc. Must be able to bend, stoop, reach, crouch, kneel, push and pull Must be able to operate the following kitchen equipment: stoves, grills, fryers and other utensils when preparing food orders. Must be fast and accurate. Must be able to read, write, speak and understand English. Must be able to respond to visual and verbal cues. Must be able to tolerate chemicals for cleaning and sanitizing kitchen areas. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Apr 14, 2024
Full time
Identified shifts will vary based on business needsStarting pay for this role is $23.00 per hour and may vary based on experienceJOB SUMMARY: Cook 3's are responsible for preparing recipes and food items for service in all kitchens and Training others to keep and maintain the standards set by the chef. Cook 3's are responsible for engaging in events and buzz sessions. Cook 3's are responsible for setting the standards and ensuring the guest experience is at the best it can be. ESSENTIAL JOB FUNCTIONS: Responsible for fast and sanitary preparation of all menus items following established recipes and standards. Cook 3's are certified trainers and are responsible for assisting in the training of all new associates. Rotating between all cooking stations, each responsible for specific food items and each using particular cooking devices. Ensures each order is uniform and consistent. Controls food production to include: proper cooking methods, cooking time and temperature, ensuring sanitation, handling and storage of prepared food and leftovers, ensuring all items are correctly dated and labeled. Ensure all the kitchens time/temperature logs are complete and culinary safety practices are followed and completed. Must be proficient in areas of, but not limited to, hot prep, cold prep, salads, desserts, dressings, garnishing, hot and cold sauces, soups, knife-handling skills and ability to produce orders using all basic kitchen equipment. Be aware of current and needed par levels of products as to assure maintaining needed product. Detailed cleanliness of all stations including all equipment and cooling units. ADDITIONAL JOB DUTIES: Must be able to work any shift in any outlet. Meets attendance guidelines and adheres to regulatory, departmental and Company policies Prepares for a rush period of work without getting behind. May be asked to perform the basic job functions as a lead cook for purposes of advancement and development. Able to make recommendations for food substitutions and menu adjustment. Assists in all kitchen areas and other duties as assigned. DUTIES IN OUTLETS WHERE A CASHIER IS REQUIRED: Operates cash register and properly settles checks Greets and rings all customer checks on cash register, takes money from customer and accurately gives change back to the customer Accurately maintains balance of cash register and restaurant checks or kiosk sales Records all tips collected from credit cards, comps, and room charges Must be able to meet or exceed all customer service expectations and behaviors Greet all associate and Guests with a smile and positive attitude with friendly helpful tone. Maintain Cleanliness of Work area and dining room floor. EDUCATION and/or EXPERIENCE: High School diploma or GED required Minimum of 4+ years of experience in high volume, quality establishment, or equivalent technical training in the food industry. Culinary school experience preferred QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Completion of, at minimum 10 ea. skill soft business curriculum courses 120 days of position start date. Certified trainer within 90 days of positions start date. Must have knowledge of kitchen sanitation and operation Must be familiar with general maintenance of kitchen equipment Must be able to cook using industry and property standard techniques, procedures and equipment. Must have a solid skill base in all areas of Pantry and Cook operations. Must be able to get along with co-workers and work as a team member. Must present a well-groomed appearance. Must be able to have a sense of urgency and react to changing business demands. WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the kitchen Must be able to tolerate areas with high or low temperatures. Must be able to lift up to 75 pounds. Must be able to push and pull up to 125 pounds in a cart. Must possess coordination and dexterity to use kitchen utensils such as knives, spatulas, food tongs, etc. Must be able to bend, stoop, reach, crouch, kneel, push and pull Must be able to operate the following kitchen equipment: stoves, grills, fryers and other utensils when preparing food orders. Must be fast and accurate. Must be able to read, write, speak and understand English. Must be able to respond to visual and verbal cues. Must be able to tolerate chemicals for cleaning and sanitizing kitchen areas. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Apr 14, 2024
Full time
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsCaesars Entertainment is Blazing the Trail for our team members with an all-new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities.JOB SUMMARY: The Sous Chef administers the overall activities of the restaurant operation.ESSENTIAL JOB FUNCTIONS: Manages the day-to-day operation of the assigned restaurant in accordance with established policies and procedures. Establishes and administers training programs within the assigned restaurant; counsels, guides and instructs personnel in the proper performance of their duties. Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards. Coordinates the maintenance and development of methods for quality preparation of food; assists in the maintenance and development of procedures for food service and present menu items for maximum customer satisfaction. Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum labor hours. Ensures that available facilities are adequate for the performance of duties by assigned personnel. Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated. Monitors appearance of food served and communicates deviations from standard to the Kitchen Manager. Acts immediately on all customer comments to ensure that corrections are made when possible. Performs assigned input work in compiling annual budgets. Prepares and coordinates the periodical performance review of assigned personnel. Recommends changes including hiring, promotion, demotion and release of personnel, recommends wage and salary adjustments for personnel within established limits. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: Must be a graduate of post high school, two year Culinary Arts School or equivalent technical training in food and beverage field substituted on a year-to-year basis. Five years restaurant industry work, including two years in food preparation and service and three years in supervision is required. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including all food and beverage service areas. Must be able to coordinate multiple tasks at one time. Must be able to compile, compute and analyze pertinent data needed for reports. Must be able to negotiate with diverse departments. Must be able to communicate clearly and tactfully. Must be able to implement strategic vision and plan into day-to-day operations. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand the English language. Must be able to respond to visual and aural cues. GAMING PERMIT: N/A
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsCaesars Entertainment is Blazing the Trail for our team members with an all-new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities.JOB SUMMARY: The Sous Chef administers the overall activities of the restaurant operation.ESSENTIAL JOB FUNCTIONS: Manages the day-to-day operation of the assigned restaurant in accordance with established policies and procedures. Establishes and administers training programs within the assigned restaurant; counsels, guides and instructs personnel in the proper performance of their duties. Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards. Coordinates the maintenance and development of methods for quality preparation of food; assists in the maintenance and development of procedures for food service and present menu items for maximum customer satisfaction. Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum labor hours. Ensures that available facilities are adequate for the performance of duties by assigned personnel. Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated. Monitors appearance of food served and communicates deviations from standard to the Kitchen Manager. Acts immediately on all customer comments to ensure that corrections are made when possible. Performs assigned input work in compiling annual budgets. Prepares and coordinates the periodical performance review of assigned personnel. Recommends changes including hiring, promotion, demotion and release of personnel, recommends wage and salary adjustments for personnel within established limits. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: Must be a graduate of post high school, two year Culinary Arts School or equivalent technical training in food and beverage field substituted on a year-to-year basis. Five years restaurant industry work, including two years in food preparation and service and three years in supervision is required. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including all food and beverage service areas. Must be able to coordinate multiple tasks at one time. Must be able to compile, compute and analyze pertinent data needed for reports. Must be able to negotiate with diverse departments. Must be able to communicate clearly and tactfully. Must be able to implement strategic vision and plan into day-to-day operations. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand the English language. Must be able to respond to visual and aural cues. GAMING PERMIT: N/A
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Apr 14, 2024
Full time
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Shifts will vary based on business needsStarting pay for this role is $11.35 plus tips per hour and may vary based on experienceJOB SUMMARY:Responsible for providing friendly, excellent service to every customer who approaches the bar. Also responsible for preparing and pouring drinks for customers and cocktail servers. ESSENTIAL JOB FUNCTIONS: Serves alcoholic beverages within department and state liquor law guidelines. Prepares ordered drinks with proper portions and ingredients in accordance to company policies. Operates a cash register, ringing the proper amount into the register and giving the guest or server the correct change following all company policies. Maintains a respectful control over guests at all times. Monitors guests consumption of alcoholic beverages and intervenes as necessary following C.A.R.E. guidelines. ADDITIONAL JOB DUTIES: Maintains a clean, organized and fully stocked area in accordance to company policies. Resourceful with beverages, fruit and supplies in order to maintain low beverage costs. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same. Other duties as assigned. EDUCATION and/or EXPERIENCE: High School Diploma or GED preferred Must be at least 18 years of age. Bartending certification preferred. Qualifications:QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Knowledge of operating cash register and bar equipment is required. Must have excellent customer service and communication skills. Must be able to get along with co-workers and work as a team. Must be able to read, write, speak and understand English. Must present a well-groomed appearance. Must have speed and accuracy in order to maintain maximum efficiency. Must have a sense of urgency and react to changing business demands. Must be flexible with schedule based on business demands and coverage including but not limited to working swing shift hours or grave shift hours. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver inside assigned bar area in the casino. Must be able to lift up to 50 pounds. Must be able to use hand motions when preparing and pouring all types of drinks for customers and servers. Must be able to use hand motion when cleaning and wiping bar areas. Must be able to bend, pull, and carry bar stock to and from refrigerators and cabinets. Must be able to reach across the width of the bar to serve guests. Must be able to complete required paperwork for cash transactions. Must be able to operate the following equipment including, but not limited to: cash register, juice guns, cutting boards, liquor guns, soda guns, ice machines, shot glasses, mixers, pour equipment, knives, coffee machines, frozen drink machines, ice tea machines and other necessary equipment. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. Must be able to tolerate areas containing loud noise. Must be able to tolerate working outside in very hot temperatures including but not limited to working the pool area.
Apr 14, 2024
Full time
Shifts will vary based on business needsStarting pay for this role is $11.35 plus tips per hour and may vary based on experienceJOB SUMMARY:Responsible for providing friendly, excellent service to every customer who approaches the bar. Also responsible for preparing and pouring drinks for customers and cocktail servers. ESSENTIAL JOB FUNCTIONS: Serves alcoholic beverages within department and state liquor law guidelines. Prepares ordered drinks with proper portions and ingredients in accordance to company policies. Operates a cash register, ringing the proper amount into the register and giving the guest or server the correct change following all company policies. Maintains a respectful control over guests at all times. Monitors guests consumption of alcoholic beverages and intervenes as necessary following C.A.R.E. guidelines. ADDITIONAL JOB DUTIES: Maintains a clean, organized and fully stocked area in accordance to company policies. Resourceful with beverages, fruit and supplies in order to maintain low beverage costs. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same. Other duties as assigned. EDUCATION and/or EXPERIENCE: High School Diploma or GED preferred Must be at least 18 years of age. Bartending certification preferred. Qualifications:QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Knowledge of operating cash register and bar equipment is required. Must have excellent customer service and communication skills. Must be able to get along with co-workers and work as a team. Must be able to read, write, speak and understand English. Must present a well-groomed appearance. Must have speed and accuracy in order to maintain maximum efficiency. Must have a sense of urgency and react to changing business demands. Must be flexible with schedule based on business demands and coverage including but not limited to working swing shift hours or grave shift hours. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver inside assigned bar area in the casino. Must be able to lift up to 50 pounds. Must be able to use hand motions when preparing and pouring all types of drinks for customers and servers. Must be able to use hand motion when cleaning and wiping bar areas. Must be able to bend, pull, and carry bar stock to and from refrigerators and cabinets. Must be able to reach across the width of the bar to serve guests. Must be able to complete required paperwork for cash transactions. Must be able to operate the following equipment including, but not limited to: cash register, juice guns, cutting boards, liquor guns, soda guns, ice machines, shot glasses, mixers, pour equipment, knives, coffee machines, frozen drink machines, ice tea machines and other necessary equipment. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. Must be able to tolerate areas containing loud noise. Must be able to tolerate working outside in very hot temperatures including but not limited to working the pool area.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Fun and Free Employee EventsSHIFT: Sunrise/DaySTART TIME: Vary between 3:45AM and 5:00AMJOB SUMMARY: Count Room Team Members will work along side Security to assist in the daily retrieval of money drop boxes from the casino floor to the count room. ESSIENTIAL JOB FUNCTIONS: Participates in the removal of currency drop boxes from the casino floor to the count room in accordance to all regulatory requirements. Sorts, counts, and records contents of table game drop boxes, bill changes and currency drop boxes, according to set procedures. Compares information contained in drop boxes to data store on computer terminal. Performs other duties as assigned that would be applicable to the position. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: Must be at least 21 years old or older. High school diploma required. Adding machine, computer terminal operation, and currency counting machine skills helpful. Basic mechanical (repair) ability preferred. Prior count room or money handling experience (casino or bank) is preferred. Must be able to work all shifts. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver in and around all count rooms. Must be able to respond calmly in crisis and stressful situations, including employee conflicts. Must be able to perform the job duties of hard count and soft count team members. Must be able to push and pull carts and carry up to 5 pounds of boxes filled with currency. Must be able to grip objects and have good finger movement when counting and handling currency. Must be able to differentiate denominations of chips and authenticity of currency. Must be able to stand for long periods of time (6 to 7 hours). Must be able to operate a computer, ten key adding machine and money counter. Must be able to bend, stoop, reach, kneel, twist and grip items as necessary. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: Non-key
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Fun and Free Employee EventsSHIFT: Sunrise/DaySTART TIME: Vary between 3:45AM and 5:00AMJOB SUMMARY: Count Room Team Members will work along side Security to assist in the daily retrieval of money drop boxes from the casino floor to the count room. ESSIENTIAL JOB FUNCTIONS: Participates in the removal of currency drop boxes from the casino floor to the count room in accordance to all regulatory requirements. Sorts, counts, and records contents of table game drop boxes, bill changes and currency drop boxes, according to set procedures. Compares information contained in drop boxes to data store on computer terminal. Performs other duties as assigned that would be applicable to the position. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: Must be at least 21 years old or older. High school diploma required. Adding machine, computer terminal operation, and currency counting machine skills helpful. Basic mechanical (repair) ability preferred. Prior count room or money handling experience (casino or bank) is preferred. Must be able to work all shifts. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver in and around all count rooms. Must be able to respond calmly in crisis and stressful situations, including employee conflicts. Must be able to perform the job duties of hard count and soft count team members. Must be able to push and pull carts and carry up to 5 pounds of boxes filled with currency. Must be able to grip objects and have good finger movement when counting and handling currency. Must be able to differentiate denominations of chips and authenticity of currency. Must be able to stand for long periods of time (6 to 7 hours). Must be able to operate a computer, ten key adding machine and money counter. Must be able to bend, stoop, reach, kneel, twist and grip items as necessary. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: Non-key
Identified shifts will vary based on business needs and Grave Shift hours are 8:30pm-4:30amStarting pay for this role is $13.35 per hour plus tipsESSENTIALJOB FUNCTIONS: Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. Handles money according to departmental procedure. Provides personalized service and uses guests' name. Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Actively promotes casino events and programs. ADDITIONALJOB DUTIES: Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Actively promotes casino events and programs. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Other duties as assigned. EDUCATION and/orEXPERIENCE: HighSchool Diploma or GED preferred Must be at least 18 years of age. Previous food and beverage service, preferably in the casino industry or up-scale setting is preferred. Qualifications:QUALIFICATIONS:The requirements listed arerepresentative of the knowledge, skill and/or ability required to fulfill theobligations of this position. Must possess vast knowledge of food and beverages, both alcoholic and non-alcoholic, to include beer, wine and liquor. Must be able to multi-task and work successfully with little to no supervision. Must be able to initiate conversation in a professional, friendly and respectful manner. Must present a professional appearance that guests will find approachable. Must have basic math skills to properly charge and credit various items. Must know or have the ability to learn all casino and hotel services and facilities, special events and player events, and local attractions. Must be able to read, write and speak English. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. Must be physically mobile with reasonable accommodation Able to respond to visual and auditory cues Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts Able to work in areas containing secondhand smoke, high noise levels and bright lights Must be able to lift up to 20 lbs. (bus tubs with used glassware) Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. Must be able to tolerate working outside in very hot temperatures including but not limited to working the pool area.
Apr 14, 2024
Full time
Identified shifts will vary based on business needs and Grave Shift hours are 8:30pm-4:30amStarting pay for this role is $13.35 per hour plus tipsESSENTIALJOB FUNCTIONS: Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. Handles money according to departmental procedure. Provides personalized service and uses guests' name. Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Actively promotes casino events and programs. ADDITIONALJOB DUTIES: Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Actively promotes casino events and programs. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Other duties as assigned. EDUCATION and/orEXPERIENCE: HighSchool Diploma or GED preferred Must be at least 18 years of age. Previous food and beverage service, preferably in the casino industry or up-scale setting is preferred. Qualifications:QUALIFICATIONS:The requirements listed arerepresentative of the knowledge, skill and/or ability required to fulfill theobligations of this position. Must possess vast knowledge of food and beverages, both alcoholic and non-alcoholic, to include beer, wine and liquor. Must be able to multi-task and work successfully with little to no supervision. Must be able to initiate conversation in a professional, friendly and respectful manner. Must present a professional appearance that guests will find approachable. Must have basic math skills to properly charge and credit various items. Must know or have the ability to learn all casino and hotel services and facilities, special events and player events, and local attractions. Must be able to read, write and speak English. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. Must be physically mobile with reasonable accommodation Able to respond to visual and auditory cues Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts Able to work in areas containing secondhand smoke, high noise levels and bright lights Must be able to lift up to 20 lbs. (bus tubs with used glassware) Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. Must be able to tolerate working outside in very hot temperatures including but not limited to working the pool area.
Monitors performance of slot machines and conditions of casino slot areas, ensuring all slot machines are operable and identified for repair as necessary. Create a memorable experience by providing excellent guest ESSENTIAL DUTIES & RESPONSIBILITIES Verifies jackpots, makes hopper fills, and fills out paperwork. Performs minor repair to slot machines. Handles customer relations and minor customer disputes. Maintains a pleasant, friendly and welcoming attitude at all times. Knowledge of all special events and promotional activities available to guest. Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES A high school diploma or GED equivalent preferred. Previous customer service experience preferred. Excellent verbal and written communication skills. Ability to perform multiple duties under frequent time pressures. Must be able to obtain and maintain a valid state gaming license.PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to stand for long periods of time on a daily basis, walk to various areas of the casino, and be able to push, pull or move heavy objects with assistance. Work environment may include smoke and variable temperature, lighting and noise levels.
Apr 14, 2024
Full time
Monitors performance of slot machines and conditions of casino slot areas, ensuring all slot machines are operable and identified for repair as necessary. Create a memorable experience by providing excellent guest ESSENTIAL DUTIES & RESPONSIBILITIES Verifies jackpots, makes hopper fills, and fills out paperwork. Performs minor repair to slot machines. Handles customer relations and minor customer disputes. Maintains a pleasant, friendly and welcoming attitude at all times. Knowledge of all special events and promotional activities available to guest. Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES A high school diploma or GED equivalent preferred. Previous customer service experience preferred. Excellent verbal and written communication skills. Ability to perform multiple duties under frequent time pressures. Must be able to obtain and maintain a valid state gaming license.PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to stand for long periods of time on a daily basis, walk to various areas of the casino, and be able to push, pull or move heavy objects with assistance. Work environment may include smoke and variable temperature, lighting and noise levels.
Identified shifts will vary based on business needsStarting pay for this role is $12.35 plus tips per hour and may vary based on experienceJOB SUMMARY:Provides fast, friendly and excellent service to every customer, every time while cleaning and setting up restaurant tables. Maintains proper levels of required supplies and high level of cleanliness in assigned areas at all times. ESSENTIAL JOB FUNCTIONS: Remove dirty dishes, soiled linen, glassware and silver from table and countertops, then carries items back to the dishwashing area in an approved manner. Maintain an adequate level of required supplies at all times. Maintain a high standard of cleanliness in assigned areas at all times. Replenish ice in coke machine and bar area, replacing condiments in proper area Reset tables in a prompt and efficient manner, keeping floor area under table clean. Work with the servers, as a team, to provide excellent and ongoing service to our guests. Adhere to regulatory, departmental and company policies. ADDITIONAL JOB DUTIES: Other duties as assigned. Refill water glasses and coffee cups as required. Act as a role model to other employees and always present oneself as a credit to Harrah's, and encourages others to do the same. EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must be able to balance a service tray on shoulder. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Must be able to demonstrate basic communications skills in English during interactions with guest, co-workers and management staff. Must have a sense of urgency and react to changing business demands. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to lift trays and bus tubs with heavy items at shoulder level. Must be able to clean tables in a timely fashion. Must be able to lift up to 50 pounds and be able to reach across tables. Must be able to push or pull 300 lbs. on a cart or dolly. Must be able to stoop and bend as necessary. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Apr 14, 2024
Full time
Identified shifts will vary based on business needsStarting pay for this role is $12.35 plus tips per hour and may vary based on experienceJOB SUMMARY:Provides fast, friendly and excellent service to every customer, every time while cleaning and setting up restaurant tables. Maintains proper levels of required supplies and high level of cleanliness in assigned areas at all times. ESSENTIAL JOB FUNCTIONS: Remove dirty dishes, soiled linen, glassware and silver from table and countertops, then carries items back to the dishwashing area in an approved manner. Maintain an adequate level of required supplies at all times. Maintain a high standard of cleanliness in assigned areas at all times. Replenish ice in coke machine and bar area, replacing condiments in proper area Reset tables in a prompt and efficient manner, keeping floor area under table clean. Work with the servers, as a team, to provide excellent and ongoing service to our guests. Adhere to regulatory, departmental and company policies. ADDITIONAL JOB DUTIES: Other duties as assigned. Refill water glasses and coffee cups as required. Act as a role model to other employees and always present oneself as a credit to Harrah's, and encourages others to do the same. EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must be able to balance a service tray on shoulder. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Must be able to demonstrate basic communications skills in English during interactions with guest, co-workers and management staff. Must have a sense of urgency and react to changing business demands. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to lift trays and bus tubs with heavy items at shoulder level. Must be able to clean tables in a timely fashion. Must be able to lift up to 50 pounds and be able to reach across tables. Must be able to push or pull 300 lbs. on a cart or dolly. Must be able to stoop and bend as necessary. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Identified shifts will vary based on business needsStarting pay for this role is $11.35 per hour + tips JOB SUMMARY: The Pool Server creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving food & beverages; picks up empty glasses and dishes and returns them to the proper assigned area; and assists in the preparation of drink & food orders as required. ESSENTIAL JOB FUNCTIONS: Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. Take food orders, pick up food orders and delivers to guest. Handles money according to departmental procedure. Provides personalized service and uses guests' name. Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Actively promotes casino events and programs. ADDITIONAL JOB DUTIES: Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Actively promotes casino events and programs. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Other duties as assigned. EDUCATION and/or EXPERIENCE: High School Diploma or GED preferred Must be at least 19 years of age. Previous food and beverage service, preferably in the casino industry or up-scale setting is preferred. QUALIFICATIONS: The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must possess vast knowledge of food and beverages, both alcoholic and non-alcoholic, to include beer, wine and liquor. Must be able to multi-task and work successfully with little to no supervision. Must be able to initiate conversation in a professional, friendly and respectful manner. Must present a professional appearance that guests will find approachable. Must have basic math skills to properly charge and credit various items. Must know or have the ability to learn all casino and hotel services and facilities, special events and player events, and local attractions. Must be able to read, write and speak English. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be physically mobile with reasonable accommodation Able to respond to visual and auditory cues Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts Able to work in areas containing secondhand smoke, high noise levels and bright lights Must be able to lift up to 20 lbs. (bus tubs with used glassware) Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. Must be able to tolerate working outside in very hot temperatures including but not limited to working the pool area. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
Identified shifts will vary based on business needsStarting pay for this role is $11.35 per hour + tips JOB SUMMARY: The Pool Server creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving food & beverages; picks up empty glasses and dishes and returns them to the proper assigned area; and assists in the preparation of drink & food orders as required. ESSENTIAL JOB FUNCTIONS: Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. Take food orders, pick up food orders and delivers to guest. Handles money according to departmental procedure. Provides personalized service and uses guests' name. Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Actively promotes casino events and programs. ADDITIONAL JOB DUTIES: Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Actively promotes casino events and programs. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Other duties as assigned. EDUCATION and/or EXPERIENCE: High School Diploma or GED preferred Must be at least 19 years of age. Previous food and beverage service, preferably in the casino industry or up-scale setting is preferred. QUALIFICATIONS: The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must possess vast knowledge of food and beverages, both alcoholic and non-alcoholic, to include beer, wine and liquor. Must be able to multi-task and work successfully with little to no supervision. Must be able to initiate conversation in a professional, friendly and respectful manner. Must present a professional appearance that guests will find approachable. Must have basic math skills to properly charge and credit various items. Must know or have the ability to learn all casino and hotel services and facilities, special events and player events, and local attractions. Must be able to read, write and speak English. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be physically mobile with reasonable accommodation Able to respond to visual and auditory cues Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts Able to work in areas containing secondhand smoke, high noise levels and bright lights Must be able to lift up to 20 lbs. (bus tubs with used glassware) Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. Must be able to tolerate working outside in very hot temperatures including but not limited to working the pool area. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).