Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Table Games Dealer/Supervisor Dual-Rate performs all aspects of dealing assigned games while maintaining the highest standards in customer service. Assists in tracking play and game observation.ESSENTIAL JOB FUNCTIONS: Demonstrates an effective working knowledge of dealing policies and gaming procedures. Required to communicate all pertinent information to supervisors. Effectively handles casino gaming checks. Creates an opportunity for fun and excitement by being friendly, supportive and enthusiastic towards guests. Adheres to Harrah's appearance standards. Demonstrates positive acceptance of demanding scheduling needs. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High school diploma or GED is required. Must be able to successfully complete a basic math test, and pass a Harrah's audition displaying adequate gaming skills. Must proficiently deal a minimum of one major game, and have one year of previous dealing experience. Excellent employee and customer service skills are essential. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including in and around assigned Pit area during entire shift. Must be able to bend, reach, kneel, twist and grip items as necessary. Must be able to stand for 2- 3 hour increments. Must be able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must accurately balance chip bank at the beginning and end of each shift. Excellent vision (including peripheral) is needed to protect the games. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: Non-Key
Mar 28, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Table Games Dealer/Supervisor Dual-Rate performs all aspects of dealing assigned games while maintaining the highest standards in customer service. Assists in tracking play and game observation.ESSENTIAL JOB FUNCTIONS: Demonstrates an effective working knowledge of dealing policies and gaming procedures. Required to communicate all pertinent information to supervisors. Effectively handles casino gaming checks. Creates an opportunity for fun and excitement by being friendly, supportive and enthusiastic towards guests. Adheres to Harrah's appearance standards. Demonstrates positive acceptance of demanding scheduling needs. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High school diploma or GED is required. Must be able to successfully complete a basic math test, and pass a Harrah's audition displaying adequate gaming skills. Must proficiently deal a minimum of one major game, and have one year of previous dealing experience. Excellent employee and customer service skills are essential. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including in and around assigned Pit area during entire shift. Must be able to bend, reach, kneel, twist and grip items as necessary. Must be able to stand for 2- 3 hour increments. Must be able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must accurately balance chip bank at the beginning and end of each shift. Excellent vision (including peripheral) is needed to protect the games. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: Non-Key
Identified shifts will vary based on business needsThis is a salaried role and pay may vary based on experience Supervise daily Caesars Rewards activities, Interviews, selects, and trains employees for the department Conducts Performance Reviews in accordance with policies and procedures; provides feedback; coaches, develops, and guides as needed. Responds to and handles employee complaints (grievances) in a timely and efficient manner. Recommends or takes appropriate action when administering disciplinary processes in accordance with established policies and procedures. Supervises day-to-day operations of the Caesars Rewards staff ensuring excellent customer service. JOBSUMMARY: Reviews, analyzes and makes recommendations with respect to wage increases, promotions, or demotions as needed. Plans, supervises and monitors the work of the team members in assigned area(s). Monitors legal compliance with federal, state and gaming laws. Completes monthly tracking activities. Promotes departmental efficiency and effectiveness by staffing Total Rewards area commensurate with customer volume. Assists in developing operational procedures including regulatory requirements to be used in conjunction with Caesars Rewards programs. Trains and motivates staff to provide superior customer service. Maintains accurate customer account records and coupon/inventory controls during assigned shift. Determines weekly inventory orders /supplies for department. Work closely with Player Development and VIP services to coordinate logistical support for VIP parties and events. Monitors Caesars Rewards data. Constantly seeks ways to improve overall service scores Friendly/Helpful service and reduce customer Wait Times to positively impact department customer service. Responsible for fostering a positive and fun environment for employees to grow, ensuring fairness and consistency. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
Mar 28, 2024
Full time
Identified shifts will vary based on business needsThis is a salaried role and pay may vary based on experience Supervise daily Caesars Rewards activities, Interviews, selects, and trains employees for the department Conducts Performance Reviews in accordance with policies and procedures; provides feedback; coaches, develops, and guides as needed. Responds to and handles employee complaints (grievances) in a timely and efficient manner. Recommends or takes appropriate action when administering disciplinary processes in accordance with established policies and procedures. Supervises day-to-day operations of the Caesars Rewards staff ensuring excellent customer service. JOBSUMMARY: Reviews, analyzes and makes recommendations with respect to wage increases, promotions, or demotions as needed. Plans, supervises and monitors the work of the team members in assigned area(s). Monitors legal compliance with federal, state and gaming laws. Completes monthly tracking activities. Promotes departmental efficiency and effectiveness by staffing Total Rewards area commensurate with customer volume. Assists in developing operational procedures including regulatory requirements to be used in conjunction with Caesars Rewards programs. Trains and motivates staff to provide superior customer service. Maintains accurate customer account records and coupon/inventory controls during assigned shift. Determines weekly inventory orders /supplies for department. Work closely with Player Development and VIP services to coordinate logistical support for VIP parties and events. Monitors Caesars Rewards data. Constantly seeks ways to improve overall service scores Friendly/Helpful service and reduce customer Wait Times to positively impact department customer service. Responsible for fostering a positive and fun environment for employees to grow, ensuring fairness and consistency. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
Harrah's Cherokee Casino Resort
Cherokee, North Carolina
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Supervisor,Food Service DEPARTMENT: Food and Beverage (Room Service Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Laurel Lounge, Starbucks Cherokee Tower, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S16- Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Assistant Restaurant Manager, F&B SUPERVISES: Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food & Beverage Cashier, Food & Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food & Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana Host, Laurel Lounge Host, DR Laurel Lounge Host (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet) JOB SUMMARY: Manage the day-to-day operations of restaurants and room service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure food and beverage products meet standards and make appropriate changes when necessary Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements Address service breakdowns and follow up to ensure guest satisfaction Resolve all guest complaints and relay to manager Ensure that adequate supply levels are maintained Assist with department reporting and data analysis as required Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet Responsible for the development and maintenance of department procedures and guidelines Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction Prepare schedules and station breakdowns Conduct pre-shift meetings to communicate important information Conduct end of shift banking functions Assist cashier functions of voids and overrides Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Build relationships with customers Prepare prep lists Serve as communication liaison to subordinates and to Restaurant Manager Responsible for timely delivery of comp requests from VIP services and other casino department Responsible for the complete set-up and operation of each scheduled shift Complete end of shift logs in a timely and accurate manner Enforce appearance standards Delight our guests with outstanding service Address employee performance issues and provide continuous positive coaching for development of employees and appropriate corrective action when necessary Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting standards Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy Ensure service recovery activities Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Monitor bartenders and other employees with cash to ensure proper cash handling procedures Conduct a physical inventory of bar ware and requisition replacement items as needed Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Monitor asset control of liquor bottles, draft and bottled beer and wine Other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Selu Restaurant/The Pools: Supervision of all pool activities to include staffing, scheduling, ordering, & events Meet & greet pool guests to offer a high level of professional service Plan and execute pool & beverage events Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages MINIMUM QUALIFICATIONS: High school diploma or GED required Associate degree from an accredited educational institution or related field preferred Trade certifications or training preferred Two years supervisory experience in hospitality environment required Three years experience in food service required RASP certification required ServSafe certification required Can be completed within 30 days of date of hire Can be completed within 90 days of date of hire Must demonstrate the following essential knowledge and skills: Knowledge of food preparation and presentation Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Documented excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to lift 50 pounds Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to maneuver and tap a keg weighing 165 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to operate in mentally and physically stressful situations Must be able to walk, stand or crouch on narrow and/or slippery surfaces Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photo copier Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 10.5.23
Mar 28, 2024
Full time
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Supervisor,Food Service DEPARTMENT: Food and Beverage (Room Service Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Laurel Lounge, Starbucks Cherokee Tower, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S16- Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Assistant Restaurant Manager, F&B SUPERVISES: Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food & Beverage Cashier, Food & Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food & Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana Host, Laurel Lounge Host, DR Laurel Lounge Host (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet) JOB SUMMARY: Manage the day-to-day operations of restaurants and room service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure food and beverage products meet standards and make appropriate changes when necessary Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements Address service breakdowns and follow up to ensure guest satisfaction Resolve all guest complaints and relay to manager Ensure that adequate supply levels are maintained Assist with department reporting and data analysis as required Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet Responsible for the development and maintenance of department procedures and guidelines Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction Prepare schedules and station breakdowns Conduct pre-shift meetings to communicate important information Conduct end of shift banking functions Assist cashier functions of voids and overrides Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Build relationships with customers Prepare prep lists Serve as communication liaison to subordinates and to Restaurant Manager Responsible for timely delivery of comp requests from VIP services and other casino department Responsible for the complete set-up and operation of each scheduled shift Complete end of shift logs in a timely and accurate manner Enforce appearance standards Delight our guests with outstanding service Address employee performance issues and provide continuous positive coaching for development of employees and appropriate corrective action when necessary Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting standards Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy Ensure service recovery activities Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Monitor bartenders and other employees with cash to ensure proper cash handling procedures Conduct a physical inventory of bar ware and requisition replacement items as needed Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Monitor asset control of liquor bottles, draft and bottled beer and wine Other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Selu Restaurant/The Pools: Supervision of all pool activities to include staffing, scheduling, ordering, & events Meet & greet pool guests to offer a high level of professional service Plan and execute pool & beverage events Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages MINIMUM QUALIFICATIONS: High school diploma or GED required Associate degree from an accredited educational institution or related field preferred Trade certifications or training preferred Two years supervisory experience in hospitality environment required Three years experience in food service required RASP certification required ServSafe certification required Can be completed within 30 days of date of hire Can be completed within 90 days of date of hire Must demonstrate the following essential knowledge and skills: Knowledge of food preparation and presentation Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Documented excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to lift 50 pounds Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to maneuver and tap a keg weighing 165 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to operate in mentally and physically stressful situations Must be able to walk, stand or crouch on narrow and/or slippery surfaces Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photo copier Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 10.5.23
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.POSITION PURPOSEProvide direct and general supervision to slot team in order to ensure the highest level of guest satisfaction; ensure compliance with gaming regulations while supporting Horseshoe St. Louis vision, mission and values.ESSENTIAL FUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)1. Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.2. Assist in observing slot play, resolve guest and employee problems and promote compliance with slot procedures and rules while ensuring slot security and reporting on specific play or problems as required.3. Monitor work areas to ensure cleanliness and safety standards are achieved and customer requests are addressed and resolved.4. Ensure slot employees are following established gaming and company procedures at all times.5. Respond to the needs of guests, and accurately handle guests' monetary transactions; has the resiliency to deal with difficult customers.6. Ensure the correct payment and verification of jackpots on slot machines according to established procedures.7. Proactively promote the Trop Advantage card program; understand current card benefits and information and presents program to customers.8. Accurately maintain and control of money flow during shift with customers and employees.9. Create and maintain an enjoyable environment for our casino guest, while ensuring the integrity of casino operations and adhere to all company policies, internal controls and Missouri Gaming Commission requirements.10. Have a clear understanding of slot machines operation and how to read the pay tables.11. Perform other duties as assigned by management.12. Demonstrate great customer service both externally and internally and provide a positive work environment.JOB QUALIFICATIONS Ability to obtain and maintain valid gaming license Must be at least 21 years of age Prior Slot Operations and/or supervisory experience Demonstrated ability to accurately account for cash transactions Demonstrated ability to work successfully with the publicThese skills and abilities are typically acquired through the completion of a high school education or equivalent and two years experience directly related to casino or slot operations with one year supervisory experience or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position
Mar 28, 2024
Full time
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.POSITION PURPOSEProvide direct and general supervision to slot team in order to ensure the highest level of guest satisfaction; ensure compliance with gaming regulations while supporting Horseshoe St. Louis vision, mission and values.ESSENTIAL FUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)1. Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.2. Assist in observing slot play, resolve guest and employee problems and promote compliance with slot procedures and rules while ensuring slot security and reporting on specific play or problems as required.3. Monitor work areas to ensure cleanliness and safety standards are achieved and customer requests are addressed and resolved.4. Ensure slot employees are following established gaming and company procedures at all times.5. Respond to the needs of guests, and accurately handle guests' monetary transactions; has the resiliency to deal with difficult customers.6. Ensure the correct payment and verification of jackpots on slot machines according to established procedures.7. Proactively promote the Trop Advantage card program; understand current card benefits and information and presents program to customers.8. Accurately maintain and control of money flow during shift with customers and employees.9. Create and maintain an enjoyable environment for our casino guest, while ensuring the integrity of casino operations and adhere to all company policies, internal controls and Missouri Gaming Commission requirements.10. Have a clear understanding of slot machines operation and how to read the pay tables.11. Perform other duties as assigned by management.12. Demonstrate great customer service both externally and internally and provide a positive work environment.JOB QUALIFICATIONS Ability to obtain and maintain valid gaming license Must be at least 21 years of age Prior Slot Operations and/or supervisory experience Demonstrated ability to accurately account for cash transactions Demonstrated ability to work successfully with the publicThese skills and abilities are typically acquired through the completion of a high school education or equivalent and two years experience directly related to casino or slot operations with one year supervisory experience or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position
General - Responsible for learning to: Responsible for team member scheduling, special requests, and PTO Responsible for preparing and conducting performance reviews Responsible for recommending, implementing and enforcing progressive discipline. Responsible for disciplinary and termination decisions in accordance with Company policy Implements and manages processes and programs to effectively control and reduce loss time injuries. Review and adjust staffing levels to maintain budgeted level of employment. Development of staff, interviews, hires, and evaluates. Review poker room activities and promotional status with Director of Poker. Assists Director with monitoring and adjusting performance to local competition. Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary. Have complete knowledge of all casino events and promotional activities, and assist as needed. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Card tables, table game drop box, table chip tray, playing cards, playing chips, automatic shuffler, and desktop computer. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Five to seven years' experience as a poker dealer, supervisor, or poker floor person with a 4-year degree in a related field or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of arithmetic, algebra and their applications. Knowledge of gaming laws and regulations. Skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Being aware of others' reactions and understanding why they react as they do; Talking to others to convey information effectively; Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the team member is required to walk and stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear; and lift up to 30 pounds. The team member must also frequently bend and reach and occasionally crouch or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The team member is also required to make ongoing repetitive motions of the arms and hands. Work Environment: The team member is within a casino environment, exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
Mar 28, 2024
Full time
General - Responsible for learning to: Responsible for team member scheduling, special requests, and PTO Responsible for preparing and conducting performance reviews Responsible for recommending, implementing and enforcing progressive discipline. Responsible for disciplinary and termination decisions in accordance with Company policy Implements and manages processes and programs to effectively control and reduce loss time injuries. Review and adjust staffing levels to maintain budgeted level of employment. Development of staff, interviews, hires, and evaluates. Review poker room activities and promotional status with Director of Poker. Assists Director with monitoring and adjusting performance to local competition. Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary. Have complete knowledge of all casino events and promotional activities, and assist as needed. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Card tables, table game drop box, table chip tray, playing cards, playing chips, automatic shuffler, and desktop computer. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Five to seven years' experience as a poker dealer, supervisor, or poker floor person with a 4-year degree in a related field or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of arithmetic, algebra and their applications. Knowledge of gaming laws and regulations. Skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Being aware of others' reactions and understanding why they react as they do; Talking to others to convey information effectively; Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the team member is required to walk and stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear; and lift up to 30 pounds. The team member must also frequently bend and reach and occasionally crouch or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The team member is also required to make ongoing repetitive motions of the arms and hands. Work Environment: The team member is within a casino environment, exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
Summary: Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Cage department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges. Perform the duties of a Cage Club Rep as needed. Essential Functions and Responsibilities: Assist with interviewing, training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned Implement and ensure compliance with policies, procedures, and internal controls Handle and resolve any escalated situations that may arise with guests Monitor and review the accuracy of transactions involving casino gaming chips, coin, currency, patron's checks, casino credit, forms, keys and records relating to the casino cage and pit Remain knowledgeable of and ensure compliance with local jurisdiction gaming laws (federal and state, including Title 31 regulations as well as company internal controls, policies and procedures Report any monetary or procedural discrepancy to the Cage Club Manager in a timely manner Issue and receive funds for chips, tokens, checks, coins and promotional items purchased or won in the casino Issues necessary operating funds to other departments Balance assigned funds and maintain an organized workstation Operate computer, coin sorter, money sorter, office equipment, telephone, and key control system Maintain and complete various gaming and company forms and reports Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures Enroll and create new players club accounts Maintain a working knowledge of the Players Club Program in order to explain in great detail player club benefits and programs to guests Review event calendar and be familiar with current activities/offerings and promotions Print system vouchers and player cards from casino operating system for guests Issue and reset pin numbers for guests Assist guests with any complaints, comments, and players card discrepancies Held accountable, to a high degree, for the accuracy, thoroughness, and confidentiality of guest information, and departmental records and reports. Provide outstanding guest service in a timely manner to both guests and fellow team member Perform other duties as assigned Requirements: Qualifications 2 years of previous experience working in high volume, fast-paced cashiering environment Prior experience working in a team or group environment in a supervisory role Able to effectively communicate in small groups, as well as on an individual-basis Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals Able to efficiently write routine reports and correspondence Ability to accurately add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals Advanced computer skills Ability to accurately process data using a computer and 10-key At least 21 years of age High school diploma or equivalent Bachelor's degree from a four-year college or university preferred Able to effectively communication in English, both written and verbal Obtain and maintain all work cards as required by the company Verify right to work in the United States Work Cards Gaming Alcohol Awareness Physical Requirements Occasionally push/pull up to 15 lbs. Occasionally lift and/or carry up to 50 lbs. at floor, knee, waist, and chest levels Occasionally squat, kneel, and communicate via radio, Frequently bend, reach, twist, sit, and stand Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity Work Environment Potential Conditions Indoor Smoky and noisy Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. Return to Search Return to Search If you need reasonable accommodation to complete the on-line application, please contact the Employment Team office at . We are committed to providing equal employment opportunities.Click here to see our EOE statement. To review our privacy policy, please click here
Mar 26, 2024
Full time
Summary: Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Cage department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges. Perform the duties of a Cage Club Rep as needed. Essential Functions and Responsibilities: Assist with interviewing, training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned Implement and ensure compliance with policies, procedures, and internal controls Handle and resolve any escalated situations that may arise with guests Monitor and review the accuracy of transactions involving casino gaming chips, coin, currency, patron's checks, casino credit, forms, keys and records relating to the casino cage and pit Remain knowledgeable of and ensure compliance with local jurisdiction gaming laws (federal and state, including Title 31 regulations as well as company internal controls, policies and procedures Report any monetary or procedural discrepancy to the Cage Club Manager in a timely manner Issue and receive funds for chips, tokens, checks, coins and promotional items purchased or won in the casino Issues necessary operating funds to other departments Balance assigned funds and maintain an organized workstation Operate computer, coin sorter, money sorter, office equipment, telephone, and key control system Maintain and complete various gaming and company forms and reports Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures Enroll and create new players club accounts Maintain a working knowledge of the Players Club Program in order to explain in great detail player club benefits and programs to guests Review event calendar and be familiar with current activities/offerings and promotions Print system vouchers and player cards from casino operating system for guests Issue and reset pin numbers for guests Assist guests with any complaints, comments, and players card discrepancies Held accountable, to a high degree, for the accuracy, thoroughness, and confidentiality of guest information, and departmental records and reports. Provide outstanding guest service in a timely manner to both guests and fellow team member Perform other duties as assigned Requirements: Qualifications 2 years of previous experience working in high volume, fast-paced cashiering environment Prior experience working in a team or group environment in a supervisory role Able to effectively communicate in small groups, as well as on an individual-basis Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals Able to efficiently write routine reports and correspondence Ability to accurately add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals Advanced computer skills Ability to accurately process data using a computer and 10-key At least 21 years of age High school diploma or equivalent Bachelor's degree from a four-year college or university preferred Able to effectively communication in English, both written and verbal Obtain and maintain all work cards as required by the company Verify right to work in the United States Work Cards Gaming Alcohol Awareness Physical Requirements Occasionally push/pull up to 15 lbs. Occasionally lift and/or carry up to 50 lbs. at floor, knee, waist, and chest levels Occasionally squat, kneel, and communicate via radio, Frequently bend, reach, twist, sit, and stand Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity Work Environment Potential Conditions Indoor Smoky and noisy Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. Return to Search Return to Search If you need reasonable accommodation to complete the on-line application, please contact the Employment Team office at . We are committed to providing equal employment opportunities.Click here to see our EOE statement. To review our privacy policy, please click here
City Las Vegas State NV Shift Graveyard Type of Shift Full Time Department Cage & Credit Boulder Cage Club Supervisor Arizona Charlie's Boulder (Las Vegas, NV) Description: Summary: Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Cage department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges. Perform the duties of a Cage Club Rep as needed. Essential Functions and Responsibilities: + Assist with interviewing, training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned + Implement and ensure compliance with policies, procedures, and internal controls + Handle and resolve any escalated situations that may arise with guests + Monitor and review the accuracy of transactions involving casino gaming chips, coin, currency, patron's checks, casino credit, forms, keys and records relating to the casino cage and pit + Remain knowledgeable of and ensure compliance with local jurisdiction gaming laws (federal and state, including Title 31 regulations as well as company internal controls, policies and procedures + Report any monetary or procedural discrepancy to the Cage Club Manager in a timely manner + Issue and receive funds for chips, tokens, checks, coins and promotional items purchased or won in the casino + Issues necessary operating funds to other departments + Balance assigned funds and maintain an organized workstation + Operate computer, coin sorter, money sorter, office equipment, telephone, and key control system + Maintain and complete various gaming and company forms and reports + Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures + Enroll and create new players club accounts + Maintain a working knowledge of the Players Club Program in order to explain in great detail player club benefits and programs to guests + Review event calendar and be familiar with current activities/offerings and promotions + Print system vouchers and player cards from casino operating system for guests + Issue and reset pin numbers for guests + Assist guests with any complaints, comments, and players card discrepancies + Held accountable, to a high degree, for the accuracy, thoroughness, and confidentiality of guest information, and departmental records and reports. + Provide outstanding guest service in a timely manner to both guests and fellow team member + Perform other duties as assigned Requirements: Qualifications + 2 years of previous experience working in high volume, fast-paced cashiering environment + Prior experience working in a team or group environment in a supervisory role + Able to effectively communicate in small groups, as well as on an individual-basis + Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form + Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals + Able to efficiently write routine reports and correspondence + Ability to accurately add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals + Advanced computer skills + Ability to accurately process data using a computer and 10-key + At least 21 years of age + High school diploma or equivalent + Bachelor's degree from a four-year college or university preferred + Able to effectively communication in English, both written and verbal + Obtain and maintain all work cards as required by the company + Verify right to work in the United States Work Cards + Gaming + Alcohol Awareness Physical Requirements + Occasionally push/pull up to 15 lbs. + Occasionally lift and/or carry up to 50 lbs. at floor, knee, waist, and chest levels + Occasionally squat, kneel, and communicate via radio, + Frequently bend, reach, twist, sit, and stand + Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity Work Environment Potential Conditions + Indoor + Smoky and noisy Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. Return to Search (AppJobSearch1.jsp)
Mar 23, 2024
Full time
City Las Vegas State NV Shift Graveyard Type of Shift Full Time Department Cage & Credit Boulder Cage Club Supervisor Arizona Charlie's Boulder (Las Vegas, NV) Description: Summary: Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Cage department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges. Perform the duties of a Cage Club Rep as needed. Essential Functions and Responsibilities: + Assist with interviewing, training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned + Implement and ensure compliance with policies, procedures, and internal controls + Handle and resolve any escalated situations that may arise with guests + Monitor and review the accuracy of transactions involving casino gaming chips, coin, currency, patron's checks, casino credit, forms, keys and records relating to the casino cage and pit + Remain knowledgeable of and ensure compliance with local jurisdiction gaming laws (federal and state, including Title 31 regulations as well as company internal controls, policies and procedures + Report any monetary or procedural discrepancy to the Cage Club Manager in a timely manner + Issue and receive funds for chips, tokens, checks, coins and promotional items purchased or won in the casino + Issues necessary operating funds to other departments + Balance assigned funds and maintain an organized workstation + Operate computer, coin sorter, money sorter, office equipment, telephone, and key control system + Maintain and complete various gaming and company forms and reports + Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures + Enroll and create new players club accounts + Maintain a working knowledge of the Players Club Program in order to explain in great detail player club benefits and programs to guests + Review event calendar and be familiar with current activities/offerings and promotions + Print system vouchers and player cards from casino operating system for guests + Issue and reset pin numbers for guests + Assist guests with any complaints, comments, and players card discrepancies + Held accountable, to a high degree, for the accuracy, thoroughness, and confidentiality of guest information, and departmental records and reports. + Provide outstanding guest service in a timely manner to both guests and fellow team member + Perform other duties as assigned Requirements: Qualifications + 2 years of previous experience working in high volume, fast-paced cashiering environment + Prior experience working in a team or group environment in a supervisory role + Able to effectively communicate in small groups, as well as on an individual-basis + Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form + Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals + Able to efficiently write routine reports and correspondence + Ability to accurately add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals + Advanced computer skills + Ability to accurately process data using a computer and 10-key + At least 21 years of age + High school diploma or equivalent + Bachelor's degree from a four-year college or university preferred + Able to effectively communication in English, both written and verbal + Obtain and maintain all work cards as required by the company + Verify right to work in the United States Work Cards + Gaming + Alcohol Awareness Physical Requirements + Occasionally push/pull up to 15 lbs. + Occasionally lift and/or carry up to 50 lbs. at floor, knee, waist, and chest levels + Occasionally squat, kneel, and communicate via radio, + Frequently bend, reach, twist, sit, and stand + Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity Work Environment Potential Conditions + Indoor + Smoky and noisy Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. Return to Search (AppJobSearch1.jsp)
Oversees the daily operations & employee performance in assigned venue. Principal Duties & Responsibilities: Enforces performance standards, policies and procedures as they relate to the venue operations. Ensures smooth and efficient operations on a continual basis. Ensures compliance with all health and safety standards and regulations, as well as all applicable ABC, federal, state and local laws and ordinances. Assists the venue manager with scheduling employees and ensuring correct staffing levels and adjustments are made in accordance with business needs. Ensures that food is prepared on a daily basis in accordance with specifications and to meet business needs. Provides input to the venue manager concerning operational deficiencies and areas in need of improvement. Monitors job performance of venue employees and provides feedback on same to aid employees in developing and enhancing skills. Listens to, evaluates, and handles guest complaints in a courteous, professional manner. Reviews and make recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate employees in a fair and equitable manner. Serves as Restaurant Manager in the absence of the venue manager. Supervises employees in assigned venue. Ensures all disciplinary actions abide by guidelines set forth by Human Resources. Maintains knowledge of property information, including memorabilia. Supervises all food venue Hard Rockers. Other Duties & Responsibilities: Upholds the Mission Statement - We create authentic experiences that rock. Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors. Lives by the Hard Rock Values! Attends BEO Meetings weekly, Keep all BEO updated. Ensures grats for wait staff is completed on time and within guide lines. Assists with set up and break down of functions. Completes floor plans for banquets and contract labor to perform set up and break down task. Maintains banquet store rooms to be kept clean and organized. Maintains proper pars and inventories on small wares, china, glass and sliver ware assure equipment is in good working order. Surveys guest operating supplies on hand to include paper goods and plastic wares. Maintains banquet service manual. Ensures all linens are ordered for events. Ensures training is conducted for all service personnel to include service standards, wine training and cash handling policies make sure there are read and sign forms on file. Maintains and updates service standards manual and assure it is used. Knowledge, Skills, and Abilities Required: A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position. B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc. C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.) High School diploma general education (GED). Associate's degree from a two year college; or three to five years restaurant experience, with progressive supervisory experience; or equivalent combination of education and experience. Two to four years experience in a gaming or hospitality F&B operation preferred. Previous cash handling experience required. Must be very detailed oriented. Must have basic computer experience, including casino systems, timekeeping systems, and Microsoft applications. Data entry skills preferred. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Must project a professional and positive image. Must have a high level of energy Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Must be able to communicate clearly and effectively with all Hard Rockers and guests. Must have basic computer skills, including casino systems and Microsoft applications. Ability to work a flexible schedule which includes weekends and holidays. Training All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position: Active Shooter Awareness Training Counterfeit Currency Prevention Cybersecurity Awareness for the Workplace General Employee Safety Training Hazard Communication Responsible Gaming Awareness Training Title 31 Introduction Overview Title 31 SAR Incident Reporting Awareness Training PCI Credit Card Fraud Prevention Sexual Harassment Awareness for Frontline TRMG Title 26 & Form 8300 for Non-Casino Departments Working Conditions Physical Demands How Often Environmental Conditions How Often Standing F Extreme Cold O Walking F Extreme Heat O Sitting F Temperature Changes O Lifting F Wet O Carrying F Humid O Pushing F Noise O Pulling F Vibration O Climbing F Hazards R Balancing F Atmospheric Conditions R Stooping F Cigarette Smoke R Kneeling F Crouching F Crawling F Reaching F Handling F Grasping F Feeling F Talking F Hearing F Repetitive Motions F Eye/Hand/Foot Coordination F C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job) Please check the physical strength of the job from the categories listed below. _ Little physical effort _ Light work _ Medium work _X Heavy work _ Very heavy work
Mar 16, 2024
Full time
Oversees the daily operations & employee performance in assigned venue. Principal Duties & Responsibilities: Enforces performance standards, policies and procedures as they relate to the venue operations. Ensures smooth and efficient operations on a continual basis. Ensures compliance with all health and safety standards and regulations, as well as all applicable ABC, federal, state and local laws and ordinances. Assists the venue manager with scheduling employees and ensuring correct staffing levels and adjustments are made in accordance with business needs. Ensures that food is prepared on a daily basis in accordance with specifications and to meet business needs. Provides input to the venue manager concerning operational deficiencies and areas in need of improvement. Monitors job performance of venue employees and provides feedback on same to aid employees in developing and enhancing skills. Listens to, evaluates, and handles guest complaints in a courteous, professional manner. Reviews and make recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate employees in a fair and equitable manner. Serves as Restaurant Manager in the absence of the venue manager. Supervises employees in assigned venue. Ensures all disciplinary actions abide by guidelines set forth by Human Resources. Maintains knowledge of property information, including memorabilia. Supervises all food venue Hard Rockers. Other Duties & Responsibilities: Upholds the Mission Statement - We create authentic experiences that rock. Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors. Lives by the Hard Rock Values! Attends BEO Meetings weekly, Keep all BEO updated. Ensures grats for wait staff is completed on time and within guide lines. Assists with set up and break down of functions. Completes floor plans for banquets and contract labor to perform set up and break down task. Maintains banquet store rooms to be kept clean and organized. Maintains proper pars and inventories on small wares, china, glass and sliver ware assure equipment is in good working order. Surveys guest operating supplies on hand to include paper goods and plastic wares. Maintains banquet service manual. Ensures all linens are ordered for events. Ensures training is conducted for all service personnel to include service standards, wine training and cash handling policies make sure there are read and sign forms on file. Maintains and updates service standards manual and assure it is used. Knowledge, Skills, and Abilities Required: A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position. B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc. C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.) High School diploma general education (GED). Associate's degree from a two year college; or three to five years restaurant experience, with progressive supervisory experience; or equivalent combination of education and experience. Two to four years experience in a gaming or hospitality F&B operation preferred. Previous cash handling experience required. Must be very detailed oriented. Must have basic computer experience, including casino systems, timekeeping systems, and Microsoft applications. Data entry skills preferred. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Must project a professional and positive image. Must have a high level of energy Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Must be able to communicate clearly and effectively with all Hard Rockers and guests. Must have basic computer skills, including casino systems and Microsoft applications. Ability to work a flexible schedule which includes weekends and holidays. Training All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position: Active Shooter Awareness Training Counterfeit Currency Prevention Cybersecurity Awareness for the Workplace General Employee Safety Training Hazard Communication Responsible Gaming Awareness Training Title 31 Introduction Overview Title 31 SAR Incident Reporting Awareness Training PCI Credit Card Fraud Prevention Sexual Harassment Awareness for Frontline TRMG Title 26 & Form 8300 for Non-Casino Departments Working Conditions Physical Demands How Often Environmental Conditions How Often Standing F Extreme Cold O Walking F Extreme Heat O Sitting F Temperature Changes O Lifting F Wet O Carrying F Humid O Pushing F Noise O Pulling F Vibration O Climbing F Hazards R Balancing F Atmospheric Conditions R Stooping F Cigarette Smoke R Kneeling F Crouching F Crawling F Reaching F Handling F Grasping F Feeling F Talking F Hearing F Repetitive Motions F Eye/Hand/Foot Coordination F C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job) Please check the physical strength of the job from the categories listed below. _ Little physical effort _ Light work _ Medium work _X Heavy work _ Very heavy work
PLUMBER (Sandia Resort & Casino) Description: Position Summary Under general supervision, performs new construction, preventive maintenance, and emergency repairs on all existing plumbing systems in the Casino/Hotel/Amphitheatre complex. Supervision Exercised Supervised by the Facilities Supervisor and/or Hard Maintenance Lead. Major Duties and Responsibilities Maintains and repairs all general plumbing components. Maintains preventative documentation in HotSOS program. Installs, maintains and repairs water and drainage systems, plumbing fixtures, ice machines, equipment, faucets, pools, sump pumps, backflows, garbage disposals, and fire suppression systems by inspecting systems, replacing corroded pipes, draining unheated water lines in outdoor facilities and removing backflow preventers to winterize lines, replacing defective piping, cleaning out drains, replacing and repairing defective faucets, toilets, urinals, and installing fixtures, and roughing in waterlines and renovations. Repairs and replaces commercial hot water heat exchangers. Repairs, maintains, and replaces pneumatic steam valves, radiator valves, traps, and steam and condensate pipes. Repairs and replaces commercial hot water heat pumps, chilled water pumps, sump pumps, and sewage pumps. Installs, tests, and repairs all sizes of backflow prevention devices. Troubleshoots and repairs steam, water, and gas utility distribution systems. Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices. Inspects public restrooms in order to ensure that fixtures are working properly and/or identify non-working fixtures. Troubleshoots non-working fixtures, valves, irrigation systems, and/or lift station pumps in order to identify the nature of the problem and type of repair needed. Replaces broken fixtures, valves, pumps, controllers, and/or irrigation heads in order to restore restroom, lift station, or irrigation system functionality. Repairs a variety of plumbing fixtures, valves, swimming pool pumps. Unplugs fixtures, lines, and related devices in order to restore service. Installs new piping for HVAC, water, gas as needed. Performs miscellaneous job-related duties as assigned. Complies with Pueblo, Resort & Casino, and Facilities Department standard operating procedures. Secondary Duties and Responsibilities Works in a composite crew and is required to assist Hard Maintenance, Electrical, and Plumbing, Kitchen Repair technicians and or other trades in accomplishing their duties on a routine basis. Knowledge, Skills and Abilities Knowledge of plumbing principles, practices, and techniques. Knowledge of plumbing codes, regulations, and guidelines. Knowledge of general safety rules, requirements, procedures and reporting requirements necessary to maintain compliance with applicable laws and regulations. Knowledge of repair principles, practices, and techniques for a variety of standard fixtures, valves, and related items. Knowledge of operating principles of a variety of plumbing fixtures, valves, and related items, including operating pressures. Ability to determine the type of repair that is appropriate for various types of plumbing fixtures, valves, pumps, and similar devices. Ability to troubleshoot a variety of plumbing systems, fixtures, valves, and related items. Skilled in plumbing installation, maintenance, and repair. Ability to perform preventative maintenance according to published guidelines. Knowledge of steam, water, and natural gas distribution systems maintenance and repair. Ability to read, understand, follow, and enforce safety procedures. Ability to use hand and power tools applicable to trade. Ability to read/interpret blueprints, schematic, or exploded views of a variety of plumbing fixtures, valves, pumps, and related items. Requirements: Minimum Qualifications, Education and Experience Required: High School Diploma or GED certification. Five (5) years of trades experience directly related to the duties and responsibilities specified. The following license is require prior to employment start date: Journeyman Plumber's License Must be at least 18 years of age. Must possess and maintain a valid, unrestricted New Mexico Driver's License. Preferred: Sprinkler and fire suppression systems experience. Licensing Status Must be able to successfully pass a stringent background investigation. Will require a post-offer, pre-employment and random drug screening. Working Conditions Duties are performed indoors and outdoors as required. Outdoor duties are subject to temperature extremes and inclement weather. Work apparel including standard work uniform issued by employer, may require employee to wear other apparel at his own expense to compensate for temperature conditions. Subject to potential hazards such as cleaning solvents and cleaning compounds. Subject to potential hazards such as heights, motorized equipment, power tools and loud noise. Personal protection equipment will be required depending on task. Additional potential hazards include exposure to infections, diseases, fumes, odors, dust, mist, and gases. Duties may involve walking, climbing, crawling, standing for long periods of time, sitting, crouching, kneeling, running, and the ability to assume a prone position. Work hours and/or work schedules are subject to change on short notice based solely on business needs. At times overtime work is required as approved by management. Must be able to work long hours under stressful conditions. Considerable work is physical activity. Requires heavy physical work requiring ability to lift 75 pounds. Specific physical body movements require the following: Trunk-bend, twists, rotate, push, pull, carry Arms-reach, carries, push, pull twists, rotate Legs-lift, push, pull, twists, rotate, balance Hands-grasp, manipulate, bilateral coordination, overall and finger dexterity Eye and hand coordination
Mar 11, 2024
Full time
PLUMBER (Sandia Resort & Casino) Description: Position Summary Under general supervision, performs new construction, preventive maintenance, and emergency repairs on all existing plumbing systems in the Casino/Hotel/Amphitheatre complex. Supervision Exercised Supervised by the Facilities Supervisor and/or Hard Maintenance Lead. Major Duties and Responsibilities Maintains and repairs all general plumbing components. Maintains preventative documentation in HotSOS program. Installs, maintains and repairs water and drainage systems, plumbing fixtures, ice machines, equipment, faucets, pools, sump pumps, backflows, garbage disposals, and fire suppression systems by inspecting systems, replacing corroded pipes, draining unheated water lines in outdoor facilities and removing backflow preventers to winterize lines, replacing defective piping, cleaning out drains, replacing and repairing defective faucets, toilets, urinals, and installing fixtures, and roughing in waterlines and renovations. Repairs and replaces commercial hot water heat exchangers. Repairs, maintains, and replaces pneumatic steam valves, radiator valves, traps, and steam and condensate pipes. Repairs and replaces commercial hot water heat pumps, chilled water pumps, sump pumps, and sewage pumps. Installs, tests, and repairs all sizes of backflow prevention devices. Troubleshoots and repairs steam, water, and gas utility distribution systems. Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices. Inspects public restrooms in order to ensure that fixtures are working properly and/or identify non-working fixtures. Troubleshoots non-working fixtures, valves, irrigation systems, and/or lift station pumps in order to identify the nature of the problem and type of repair needed. Replaces broken fixtures, valves, pumps, controllers, and/or irrigation heads in order to restore restroom, lift station, or irrigation system functionality. Repairs a variety of plumbing fixtures, valves, swimming pool pumps. Unplugs fixtures, lines, and related devices in order to restore service. Installs new piping for HVAC, water, gas as needed. Performs miscellaneous job-related duties as assigned. Complies with Pueblo, Resort & Casino, and Facilities Department standard operating procedures. Secondary Duties and Responsibilities Works in a composite crew and is required to assist Hard Maintenance, Electrical, and Plumbing, Kitchen Repair technicians and or other trades in accomplishing their duties on a routine basis. Knowledge, Skills and Abilities Knowledge of plumbing principles, practices, and techniques. Knowledge of plumbing codes, regulations, and guidelines. Knowledge of general safety rules, requirements, procedures and reporting requirements necessary to maintain compliance with applicable laws and regulations. Knowledge of repair principles, practices, and techniques for a variety of standard fixtures, valves, and related items. Knowledge of operating principles of a variety of plumbing fixtures, valves, and related items, including operating pressures. Ability to determine the type of repair that is appropriate for various types of plumbing fixtures, valves, pumps, and similar devices. Ability to troubleshoot a variety of plumbing systems, fixtures, valves, and related items. Skilled in plumbing installation, maintenance, and repair. Ability to perform preventative maintenance according to published guidelines. Knowledge of steam, water, and natural gas distribution systems maintenance and repair. Ability to read, understand, follow, and enforce safety procedures. Ability to use hand and power tools applicable to trade. Ability to read/interpret blueprints, schematic, or exploded views of a variety of plumbing fixtures, valves, pumps, and related items. Requirements: Minimum Qualifications, Education and Experience Required: High School Diploma or GED certification. Five (5) years of trades experience directly related to the duties and responsibilities specified. The following license is require prior to employment start date: Journeyman Plumber's License Must be at least 18 years of age. Must possess and maintain a valid, unrestricted New Mexico Driver's License. Preferred: Sprinkler and fire suppression systems experience. Licensing Status Must be able to successfully pass a stringent background investigation. Will require a post-offer, pre-employment and random drug screening. Working Conditions Duties are performed indoors and outdoors as required. Outdoor duties are subject to temperature extremes and inclement weather. Work apparel including standard work uniform issued by employer, may require employee to wear other apparel at his own expense to compensate for temperature conditions. Subject to potential hazards such as cleaning solvents and cleaning compounds. Subject to potential hazards such as heights, motorized equipment, power tools and loud noise. Personal protection equipment will be required depending on task. Additional potential hazards include exposure to infections, diseases, fumes, odors, dust, mist, and gases. Duties may involve walking, climbing, crawling, standing for long periods of time, sitting, crouching, kneeling, running, and the ability to assume a prone position. Work hours and/or work schedules are subject to change on short notice based solely on business needs. At times overtime work is required as approved by management. Must be able to work long hours under stressful conditions. Considerable work is physical activity. Requires heavy physical work requiring ability to lift 75 pounds. Specific physical body movements require the following: Trunk-bend, twists, rotate, push, pull, carry Arms-reach, carries, push, pull twists, rotate Legs-lift, push, pull, twists, rotate, balance Hands-grasp, manipulate, bilateral coordination, overall and finger dexterity Eye and hand coordination
ELECTRICIAN (SANDIA RESORT & CASINO) Description: Position Summary Under direct supervision of the Facilities Supervisor the Electrician performs new electrical installation and electrical repairs in the Casino and related facilities in accordance with management directives. Electrical duties also encompass minor repair work at the BIA offices and any other Pueblo location when required. Supervision Exercised Supervised by the Facilities Supervisor and/or Hard Maintenance Lead. The Electrician has no supervisory authority. Major Duties and Responsibilities Under general supervision, dismantles electrical machinery and replaces defective electrical or mechanical parts such as brushes or armatures. Complies with Pueblo, Resort & Casino, and Facilities Department standard operating procedures. Utilizes high lift for maintenance tasks when required. Responsible for overall operation and preventative maintenance of Casino emergency power generator. Reports facilities repair requirements to supervisor and plans repairs. Estimates materials purchases for electrical repairs. Installs and monitors the performance of electrical equipment for hazards, adjustments, or replacement. Installs grounding leads. Ensures proper care in the use and maintenance of electrical equipment, manual and power tools; promotes workplace safety with tools and equipment. Moves or lifts furniture and boxes. Interprets blueprints; works from sketches or verbal instructions. Lays out, assembles, installs, tests, repairs, and adjusts electrical fixtures, apparatus, equipment, wiring and new service to include panels, breakers and circuits. Mounts motor, transformers, and lighting fixtures into position and completes circuits according to diagram specifications. Repairs, installs, replaces and tests electrical circuits, equipment and appliances using appropriate tools and testing equipment. Troubleshoots and repairs electric controls, motor control panels and programmable logic controls. Performs miscellaneous job-related duties as assigned. Services and maintains medium voltage (12KVA) transformers and switches. Responsible for maintaining an adequate inventory of electrical repair supplies. Secondary Duties and Responsibilities Works in a composite crew and is required to assist Hard Maintenance, HVAC, Plumbing, Kitchen Repair technicians and/or other trades in accomplishing their duties on a routine basis. Knowledge, Skills and Abilities Ability to work with others. Ability to isolate defects in wiring, switches, motors, and other electrical equipment. Ability to install and maintain motors, lighting fixtures, generators, circuit breakers and transformers. Knowledge of general safety rules, requirements, procedures and reporting requirements necessary to maintain compliance with applicable laws and regulations. Ability to communicate effectively and maintain good public and employee relations. Ability to use hand and power tools applicable to trade. Ability to interpret commercial electrical blueprints and apply NEC through the full range of commercial and industrial maintenance and construction work. Ability to install grounding leads. Knowledge of electrical systems including planning additions or modifications on secondary circuits. Ability to use appropriate tools and diagnostic equipment to repair, install, replace and test electrical circuits, equipment and appliances. Ability to work with high lift. Ability to diagnose and repair electrical controls, industrial motor control centers and programmable logic controllers. Ability to be trained in OSHA standard high voltage work. Requirements: Minimum Qualifications, Education and Experience Required: High School Diploma or GED certification. Five (5) years of responsible experience directly related to the duties and responsibilities specified. Must possess and maintain a valid, unrestricted New Mexico Driver's License. Must be at least 18 years of age. The following license is required prior to employment start date: New Mexico Journeyman Electrician License (EE98J) Licensing Status Must be able to successfully pass a stringent background investigation. Will require a post-offer, pre-employment and random drug screening. Working Conditions Duties are performed indoors and outdoors as required. Outdoor duties are subject to temperature extremes and inclement weather. Work apparel including standard work uniform issued by employer, may require employee to wear other apparel at his own expense to compensate for temperature conditions. Subject to potential hazards such as cleaning solvents and cleaning compounds. Subject to potential hazards such as heights, motorized equipment, power tools and loud noise. Personal protection equipment will be required depending on task. Additional potential hazards include exposure to infections, diseases, fumes, odors, dust, mist, and gases. Duties may involve walking, climbing, crawling, standing for long periods of time, sitting, crouching, kneeling, running, and the ability to assume a prone position. Work hours and/or work schedules are subject to change on short notice based solely on business needs. At times overtime work is required as approved by management. Must be able to work long hours under stressful conditions. Considerable work is physical activity. Requires heavy physical work requiring ability to lift 75 pounds. Specific physical body movements require the following: Trunk-bend, twists, rotate, push, pull, carry Arms-reach, carries, push, pull twists, rotate Legs-lift, push, pull, twists, rotate, balance Hands-grasp, manipulate, bilateral coordination, overall and finger dexterity Eye and hand coordination
Mar 11, 2024
Full time
ELECTRICIAN (SANDIA RESORT & CASINO) Description: Position Summary Under direct supervision of the Facilities Supervisor the Electrician performs new electrical installation and electrical repairs in the Casino and related facilities in accordance with management directives. Electrical duties also encompass minor repair work at the BIA offices and any other Pueblo location when required. Supervision Exercised Supervised by the Facilities Supervisor and/or Hard Maintenance Lead. The Electrician has no supervisory authority. Major Duties and Responsibilities Under general supervision, dismantles electrical machinery and replaces defective electrical or mechanical parts such as brushes or armatures. Complies with Pueblo, Resort & Casino, and Facilities Department standard operating procedures. Utilizes high lift for maintenance tasks when required. Responsible for overall operation and preventative maintenance of Casino emergency power generator. Reports facilities repair requirements to supervisor and plans repairs. Estimates materials purchases for electrical repairs. Installs and monitors the performance of electrical equipment for hazards, adjustments, or replacement. Installs grounding leads. Ensures proper care in the use and maintenance of electrical equipment, manual and power tools; promotes workplace safety with tools and equipment. Moves or lifts furniture and boxes. Interprets blueprints; works from sketches or verbal instructions. Lays out, assembles, installs, tests, repairs, and adjusts electrical fixtures, apparatus, equipment, wiring and new service to include panels, breakers and circuits. Mounts motor, transformers, and lighting fixtures into position and completes circuits according to diagram specifications. Repairs, installs, replaces and tests electrical circuits, equipment and appliances using appropriate tools and testing equipment. Troubleshoots and repairs electric controls, motor control panels and programmable logic controls. Performs miscellaneous job-related duties as assigned. Services and maintains medium voltage (12KVA) transformers and switches. Responsible for maintaining an adequate inventory of electrical repair supplies. Secondary Duties and Responsibilities Works in a composite crew and is required to assist Hard Maintenance, HVAC, Plumbing, Kitchen Repair technicians and/or other trades in accomplishing their duties on a routine basis. Knowledge, Skills and Abilities Ability to work with others. Ability to isolate defects in wiring, switches, motors, and other electrical equipment. Ability to install and maintain motors, lighting fixtures, generators, circuit breakers and transformers. Knowledge of general safety rules, requirements, procedures and reporting requirements necessary to maintain compliance with applicable laws and regulations. Ability to communicate effectively and maintain good public and employee relations. Ability to use hand and power tools applicable to trade. Ability to interpret commercial electrical blueprints and apply NEC through the full range of commercial and industrial maintenance and construction work. Ability to install grounding leads. Knowledge of electrical systems including planning additions or modifications on secondary circuits. Ability to use appropriate tools and diagnostic equipment to repair, install, replace and test electrical circuits, equipment and appliances. Ability to work with high lift. Ability to diagnose and repair electrical controls, industrial motor control centers and programmable logic controllers. Ability to be trained in OSHA standard high voltage work. Requirements: Minimum Qualifications, Education and Experience Required: High School Diploma or GED certification. Five (5) years of responsible experience directly related to the duties and responsibilities specified. Must possess and maintain a valid, unrestricted New Mexico Driver's License. Must be at least 18 years of age. The following license is required prior to employment start date: New Mexico Journeyman Electrician License (EE98J) Licensing Status Must be able to successfully pass a stringent background investigation. Will require a post-offer, pre-employment and random drug screening. Working Conditions Duties are performed indoors and outdoors as required. Outdoor duties are subject to temperature extremes and inclement weather. Work apparel including standard work uniform issued by employer, may require employee to wear other apparel at his own expense to compensate for temperature conditions. Subject to potential hazards such as cleaning solvents and cleaning compounds. Subject to potential hazards such as heights, motorized equipment, power tools and loud noise. Personal protection equipment will be required depending on task. Additional potential hazards include exposure to infections, diseases, fumes, odors, dust, mist, and gases. Duties may involve walking, climbing, crawling, standing for long periods of time, sitting, crouching, kneeling, running, and the ability to assume a prone position. Work hours and/or work schedules are subject to change on short notice based solely on business needs. At times overtime work is required as approved by management. Must be able to work long hours under stressful conditions. Considerable work is physical activity. Requires heavy physical work requiring ability to lift 75 pounds. Specific physical body movements require the following: Trunk-bend, twists, rotate, push, pull, carry Arms-reach, carries, push, pull twists, rotate Legs-lift, push, pull, twists, rotate, balance Hands-grasp, manipulate, bilateral coordination, overall and finger dexterity Eye and hand coordination
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Provides fast, friendly, professional, and responsive customer service. Adheres to established department and property policies and procedures regarding guest service standards. Sets up bars for operation; cuts fruit; stocks ice; empties garbage. Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. Maintains par stock levels and orders bar supplies as necessary; delivers orders. Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager. Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling. Resolves service issues according to established guidelines. Maintains strict confidentiality in all company matters. Must be 18 years of age. Ability to push 100lbs, and lift 50 lbs. Able to follow directions from supervisors and efficiently prioritize jobs. Must have open availability to work any shift (daylight, swing, grave). Must be able to work at a fast pace and walk long distances. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer 14.00 + TIPS
Mar 28, 2024
Full time
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Provides fast, friendly, professional, and responsive customer service. Adheres to established department and property policies and procedures regarding guest service standards. Sets up bars for operation; cuts fruit; stocks ice; empties garbage. Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. Maintains par stock levels and orders bar supplies as necessary; delivers orders. Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager. Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling. Resolves service issues according to established guidelines. Maintains strict confidentiality in all company matters. Must be 18 years of age. Ability to push 100lbs, and lift 50 lbs. Able to follow directions from supervisors and efficiently prioritize jobs. Must have open availability to work any shift (daylight, swing, grave). Must be able to work at a fast pace and walk long distances. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer 14.00 + TIPS
WELCOME TO THE EMPIRE Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and iGaming and are industry leaders providing best-in-class service for all our customers. BEHOLD Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a VIP Sports Executive Host - IGaming. The VIP Executive Host - iGaming acts as the primary growth engine for Caesars online casino VIPs, building relationships with players to increase app engagement and drive the VIP segment of the business. The Host can quickly develop a rapport via phone, email, and text, and build trust with our highest worth VIPs and will build upon an existing database, prospect for new players, and reactivate inactive players. This person will be able to speak the language of a gambler, understand the industry, and be passionate about their business. Functioning in many different systems, a great Host must wear many hats to deliver white glove service including assistance with the app, payments, Caesars Rewards, booking trips to our over 40 properties throughout the country and offering money-can't-buy VIP experiences at major events and at our Caesars properties. This role is ideal for someone who wants to earn uncapped incentives and knows how to put in the extra effort to do so. What You Will Do: Sales Manages all aspects of a guest's account in all states for iGaming, and Sports Betting where applicable. Understands the best communication preferences for each player, (phone, email, or text) and uses all available technology to manage the relationship. Fully knowledgeable of all happenings on property and in-market for cross-sell opportunities. Demonstrates mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes. Service Constantly strives to delight our guests by exceeding expectations through enthusiastic and personalized service. Hosts guests at social events and special promotions, as applicable. Ensures all concerns are addressed in a timely manner communicating with internal and external partners. Handles difficult situations in a calm and professional manner, seeking to de-escalate the situation and ensure customer satisfaction. Demonstrates a willingness to teach, mentor, train and share information with colleagues. Communication Uses available technology and resources, including Textline, Teams, Slack, RingCentral, Salesforce, emails, and cell phones, to ensure all guests are receiving VIP treatment inside and outside of standard business hours. Coordinates with internal and external business stakeholders including, but not limited to Player Support, Caesars Rewards team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members, to advance VIP efforts. Communicates successes and challenges on a regular and on-going basis to direct supervisor and works with Leadership to improve. Strategy & Innovation Brainstorms and helps create new VIP promotions and initiatives to enhance the value VIP program producing measurable financial results from VIP guest-base. Responds to daily reporting identifying movement in coded population including incliners, decliners, defectors, and funding changes with personal outreach and VIP offers. Identifies ways to increase efficiencies and improve upon products and services. Has the ability to multitask and prioritize in a fast-paced environment. Integrity & Compliance Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Coordinates with Compliance, Responsible Gaming and other Risk Management team members as needed on guest claims and disputes to resolve conflicts. What You Will Need: Three+ years of experience in sales, casino, and/or loyalty marketing. Bachelor's Degree or equivalent work experience. Experience in Microsoft Office Suite, Salesforce, understanding Analytics dashboards, and gaming technologies High level of energy, enthusiasm, and passion for improving the player experience and relentless in the pursuit of results. Knowledge of iGaming required. Excellent communication, time management, and organization skills are required. Able to overcome resistance to change and influence people. Must be able to obtain gaming license in all jurisdictions Caesars casinos operate in. Physical Requirements: Must have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc. Must be able to work in moderate to loud noise conditions. Must be able to make telephone calls for extended periods (minimum 60+ calls/day). Must be able to lift up to 15 pounds. Must be able to tolerate areas containing secondhand smoke. Must be able to work for long periods of time, under fluorescent lighting. Must be able to work at a desk, for most of the day, in a seated position. Must be able to spend most of the day working off computer monitors and operating a keyboard. Although most of the position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one's feet for long periods of time, and/or walk for long distances. Must be able to travel as needed. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary. As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.
Mar 28, 2024
Full time
WELCOME TO THE EMPIRE Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and iGaming and are industry leaders providing best-in-class service for all our customers. BEHOLD Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a VIP Sports Executive Host - IGaming. The VIP Executive Host - iGaming acts as the primary growth engine for Caesars online casino VIPs, building relationships with players to increase app engagement and drive the VIP segment of the business. The Host can quickly develop a rapport via phone, email, and text, and build trust with our highest worth VIPs and will build upon an existing database, prospect for new players, and reactivate inactive players. This person will be able to speak the language of a gambler, understand the industry, and be passionate about their business. Functioning in many different systems, a great Host must wear many hats to deliver white glove service including assistance with the app, payments, Caesars Rewards, booking trips to our over 40 properties throughout the country and offering money-can't-buy VIP experiences at major events and at our Caesars properties. This role is ideal for someone who wants to earn uncapped incentives and knows how to put in the extra effort to do so. What You Will Do: Sales Manages all aspects of a guest's account in all states for iGaming, and Sports Betting where applicable. Understands the best communication preferences for each player, (phone, email, or text) and uses all available technology to manage the relationship. Fully knowledgeable of all happenings on property and in-market for cross-sell opportunities. Demonstrates mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes. Service Constantly strives to delight our guests by exceeding expectations through enthusiastic and personalized service. Hosts guests at social events and special promotions, as applicable. Ensures all concerns are addressed in a timely manner communicating with internal and external partners. Handles difficult situations in a calm and professional manner, seeking to de-escalate the situation and ensure customer satisfaction. Demonstrates a willingness to teach, mentor, train and share information with colleagues. Communication Uses available technology and resources, including Textline, Teams, Slack, RingCentral, Salesforce, emails, and cell phones, to ensure all guests are receiving VIP treatment inside and outside of standard business hours. Coordinates with internal and external business stakeholders including, but not limited to Player Support, Caesars Rewards team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members, to advance VIP efforts. Communicates successes and challenges on a regular and on-going basis to direct supervisor and works with Leadership to improve. Strategy & Innovation Brainstorms and helps create new VIP promotions and initiatives to enhance the value VIP program producing measurable financial results from VIP guest-base. Responds to daily reporting identifying movement in coded population including incliners, decliners, defectors, and funding changes with personal outreach and VIP offers. Identifies ways to increase efficiencies and improve upon products and services. Has the ability to multitask and prioritize in a fast-paced environment. Integrity & Compliance Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Coordinates with Compliance, Responsible Gaming and other Risk Management team members as needed on guest claims and disputes to resolve conflicts. What You Will Need: Three+ years of experience in sales, casino, and/or loyalty marketing. Bachelor's Degree or equivalent work experience. Experience in Microsoft Office Suite, Salesforce, understanding Analytics dashboards, and gaming technologies High level of energy, enthusiasm, and passion for improving the player experience and relentless in the pursuit of results. Knowledge of iGaming required. Excellent communication, time management, and organization skills are required. Able to overcome resistance to change and influence people. Must be able to obtain gaming license in all jurisdictions Caesars casinos operate in. Physical Requirements: Must have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc. Must be able to work in moderate to loud noise conditions. Must be able to make telephone calls for extended periods (minimum 60+ calls/day). Must be able to lift up to 15 pounds. Must be able to tolerate areas containing secondhand smoke. Must be able to work for long periods of time, under fluorescent lighting. Must be able to work at a desk, for most of the day, in a seated position. Must be able to spend most of the day working off computer monitors and operating a keyboard. Although most of the position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one's feet for long periods of time, and/or walk for long distances. Must be able to travel as needed. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary. As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Job Duties:Responsible for maintaining daily procedures regarding Caesars Rewards members and functions, which includes discerning appropriate ID, filing, record keeping and computer coding of teracts with all casino related departments.Promotes positive customer service.Responsible for direct mail inquires to include updating customer account information, but not changing player rating information.Assists with the resolution of player complaints and problems.Has view only access to E-Promo account information.Regular attendance for scheduled work required.Provides Family Style Service at all times.May perform other duties as assigned.Analyzes computer information as it pertains to the structure of the Caesars Rewards Club.Greeting daily Line Runs and Charters while providing Family Style Customer Service.Always visible and available to listen to guests concerns and quickly attempts to remedy the situation.Always is available to assist with other duties when required to do so, or as directed by the supervisor.Minimum Qualifications:High school education or equivalent required.1 year of guest service experience.
Mar 28, 2024
Full time
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Job Duties:Responsible for maintaining daily procedures regarding Caesars Rewards members and functions, which includes discerning appropriate ID, filing, record keeping and computer coding of teracts with all casino related departments.Promotes positive customer service.Responsible for direct mail inquires to include updating customer account information, but not changing player rating information.Assists with the resolution of player complaints and problems.Has view only access to E-Promo account information.Regular attendance for scheduled work required.Provides Family Style Service at all times.May perform other duties as assigned.Analyzes computer information as it pertains to the structure of the Caesars Rewards Club.Greeting daily Line Runs and Charters while providing Family Style Customer Service.Always visible and available to listen to guests concerns and quickly attempts to remedy the situation.Always is available to assist with other duties when required to do so, or as directed by the supervisor.Minimum Qualifications:High school education or equivalent required.1 year of guest service experience.
Qualifications: Previous housekeeping experience preferred, but will train excellent applicants. Must be able to speak English and communicate via a radio. Essential Job Functions: Familiar with proper use of cleaning chemicals and equipment including carpet/floor care. To maintain the cleanliness of the guest room floors and storage closets as needed. Picks up linen and garbage from housekeeping carts throughout the day. Performs special projects assigned by supervisors. Follow safety and security procedures. Must be able to stand for 8 hours at a time. Physical, Mental & Environmental Demands: Must be able to maneuver in casino areas, up and down stairs and reach above shoulder level. Able to push, pull and carry up to 100 pounds. Able to tolerate areas containing secondary smoke. Must be able to work in temperatures in excess of 115 degrees and in cold temperatures as low as 40 degrees. Respond to visual and aural curs. Able to use and operate vacuum cleaners, floor cleaning equipment, dustpans and brooms. Must be able to work around crowded areas. Must be able to read labels on chemical bottles. Able to stoop, bend, reach and pull around casino and restroom areas. Able to use finger movement and rotation wrist motion when cleaning and wiping surface areas. Able to read, write, speak and understand English. Able to tolerate cleaning chemicals without developing and allergic reaction
Mar 28, 2024
Full time
Qualifications: Previous housekeeping experience preferred, but will train excellent applicants. Must be able to speak English and communicate via a radio. Essential Job Functions: Familiar with proper use of cleaning chemicals and equipment including carpet/floor care. To maintain the cleanliness of the guest room floors and storage closets as needed. Picks up linen and garbage from housekeeping carts throughout the day. Performs special projects assigned by supervisors. Follow safety and security procedures. Must be able to stand for 8 hours at a time. Physical, Mental & Environmental Demands: Must be able to maneuver in casino areas, up and down stairs and reach above shoulder level. Able to push, pull and carry up to 100 pounds. Able to tolerate areas containing secondary smoke. Must be able to work in temperatures in excess of 115 degrees and in cold temperatures as low as 40 degrees. Respond to visual and aural curs. Able to use and operate vacuum cleaners, floor cleaning equipment, dustpans and brooms. Must be able to work around crowded areas. Must be able to read labels on chemical bottles. Able to stoop, bend, reach and pull around casino and restroom areas. Able to use finger movement and rotation wrist motion when cleaning and wiping surface areas. Able to read, write, speak and understand English. Able to tolerate cleaning chemicals without developing and allergic reaction
Guaranteed 40 hour work week with rate of pay $16.50 - $18.00 per hour -Team members can expect competitive wages, Comprehensive medical, optical and dental health benefits packageAll-team member bonus program, 401k match, Tuition reimbursement, Team member dining roomOn-site wellness programs, a dynamic work environment and more ESSENTIAL DUTIES AND RESPONSIBILITIESUnder the supervision of the Lead Count Room Attendant and/or the Count Room Supervisor, the Count Room Attendant assists in the collection, sorting, counting and recording of cash and gaming documents. All duties are to be performed within the guidelines of the Indiana Grand Racing & Casino policies and procedures, Internal Control Standards, and Indiana Gaming Regulations. The Count Room Attendant will also be responsible for other duties as assigned by management.Responsibilities including but not limited to: Must be able to operate drop carts to assist in the pickup, transfer, and delivery of funds. Must be capable of moving quickly throughout the gaming floor and complete repetitive motions. Collect funds from Slot Machines Process and provide accurate financial records from the daily count. Count, strap, and wrap funds. Assist in training new Team Members. Ensures count room is clean and orderly including sweeping floors, cleaning equipment, and dusting shelves. Count Room Attendant provides excellent customer service to employees and vendors in all situations.QUALFICATIONSA High school diploma or GED is required. Money handling skills in a computer environment preferred for this position; or an equivalent combination of education and/or work experience. Candidate must possess ability for the proficient use of currency counting equipment and 10-key adding machine. Must also possess ability to handle standard situations in which specific steps are involved. Strong verbal and written communication skills are required. Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License and/or an Indiana Horse Racing License. Candidate must possess good interpersonal skills, and be available to work various shifts, weekends and holidays. Must be physically fit to perform to job duties listed above.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 40 pounds. Requires pulling /pushing Count Room drop carts, requires mobility with prolonged standing, walking, stooping, reaching, bending and kneeling. Must be able to walk a significant length of time and/or stand for the entire shift. Requires normal vision range, absence of color blindness, and the ability to distinguish letters, numbers and symbols. Regular, predicable attendance required.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment.SENSITIVE KEY ACCESSThis position has access to the sensitive keys for the Count Room, Slot machine belly door keys, Bill Validator drop box compartment keys, BVA contents keys, and Bill Validator collection cart.ACCESS TO GAMING FLOORAccess to general gaming floor.
Mar 28, 2024
Full time
Guaranteed 40 hour work week with rate of pay $16.50 - $18.00 per hour -Team members can expect competitive wages, Comprehensive medical, optical and dental health benefits packageAll-team member bonus program, 401k match, Tuition reimbursement, Team member dining roomOn-site wellness programs, a dynamic work environment and more ESSENTIAL DUTIES AND RESPONSIBILITIESUnder the supervision of the Lead Count Room Attendant and/or the Count Room Supervisor, the Count Room Attendant assists in the collection, sorting, counting and recording of cash and gaming documents. All duties are to be performed within the guidelines of the Indiana Grand Racing & Casino policies and procedures, Internal Control Standards, and Indiana Gaming Regulations. The Count Room Attendant will also be responsible for other duties as assigned by management.Responsibilities including but not limited to: Must be able to operate drop carts to assist in the pickup, transfer, and delivery of funds. Must be capable of moving quickly throughout the gaming floor and complete repetitive motions. Collect funds from Slot Machines Process and provide accurate financial records from the daily count. Count, strap, and wrap funds. Assist in training new Team Members. Ensures count room is clean and orderly including sweeping floors, cleaning equipment, and dusting shelves. Count Room Attendant provides excellent customer service to employees and vendors in all situations.QUALFICATIONSA High school diploma or GED is required. Money handling skills in a computer environment preferred for this position; or an equivalent combination of education and/or work experience. Candidate must possess ability for the proficient use of currency counting equipment and 10-key adding machine. Must also possess ability to handle standard situations in which specific steps are involved. Strong verbal and written communication skills are required. Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License and/or an Indiana Horse Racing License. Candidate must possess good interpersonal skills, and be available to work various shifts, weekends and holidays. Must be physically fit to perform to job duties listed above.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 40 pounds. Requires pulling /pushing Count Room drop carts, requires mobility with prolonged standing, walking, stooping, reaching, bending and kneeling. Must be able to walk a significant length of time and/or stand for the entire shift. Requires normal vision range, absence of color blindness, and the ability to distinguish letters, numbers and symbols. Regular, predicable attendance required.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment.SENSITIVE KEY ACCESSThis position has access to the sensitive keys for the Count Room, Slot machine belly door keys, Bill Validator drop box compartment keys, BVA contents keys, and Bill Validator collection cart.ACCESS TO GAMING FLOORAccess to general gaming floor.
General - Responsible for learning to: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. Must be proficient in dealing Poker. Assisting guest with seating and chip distribution. Deal the game and monitor the monies on the table at all times. Control gaming cards and equipment. Monitor customer play for cheating scams and suspicious variations in play. Answer questions about game rules and casino policies. Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Card tables, table game drop box, table chip tray, playing cards, playing chips, automatic shuffler, and desktop computer. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License. Must be at least 21 years of age. No taxes are required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of arithmetic, algebra and their applications. Knowledge of gaming laws and regulations. Skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Being aware of others' reactions and understanding why they react as they do; Talking to others to convey information effectively; Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the team member is required to walk and stand; sit for long periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear; and lift up to 10 pounds. The team member must also frequently bend and reach and occasionally crouch or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The team member is also required to make ongoing repetitive motions of the arms and hands. Work Environment: The team member is within a casino environment, exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
Mar 28, 2024
Full time
General - Responsible for learning to: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. Must be proficient in dealing Poker. Assisting guest with seating and chip distribution. Deal the game and monitor the monies on the table at all times. Control gaming cards and equipment. Monitor customer play for cheating scams and suspicious variations in play. Answer questions about game rules and casino policies. Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Card tables, table game drop box, table chip tray, playing cards, playing chips, automatic shuffler, and desktop computer. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License. Must be at least 21 years of age. No taxes are required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of arithmetic, algebra and their applications. Knowledge of gaming laws and regulations. Skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Being aware of others' reactions and understanding why they react as they do; Talking to others to convey information effectively; Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the team member is required to walk and stand; sit for long periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear; and lift up to 10 pounds. The team member must also frequently bend and reach and occasionally crouch or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The team member is also required to make ongoing repetitive motions of the arms and hands. Work Environment: The team member is within a casino environment, exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Establish production forecasts based on expected customer counts and post for staff review. Oversee staff to ensure compliance with established sanitation and nutrition practices. Verify portion sizes and quality standards are in compliance with departmental standards. Assign work to team members and monitor for timely and proper completion to comply with budget requirements. Monitors staff's start times, breaks and ending times. Participate in interviewing, selecting, training, and developing staff. Review kitchen activities with Chef de Cuisine. Assist Chef de Cuisine with development of menu items and recipes, including special events. Issue disciplinary action as needed. Prepare and deliver reports as requested. Maintain employee files and attendance records. Maintain strict confidentiality relative to financial data, company policies and procedures, and team member and customer information. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change. Assist in maintaining a spotless environment by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station, Microsoft office software, casino tracking programs (Oracle, UKG, Stratton Warren, InfoGenesis), Char broiler, pizza oven, saut station, wok station, flat top grill, commercial steamer, steam table, steam jacket kettle, deep fryer, broaster, slicer, convection oven, pots and pans, miscellaneous cutlery, tub cart, trash compactor, garbage disposal, dishwasher and sanitizer, cleaning materials, wet mops, brooms, telephone, voicemail, fax machine, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot license. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is required. At least three years of supervisory experience in a high volume kitchen is preferred. Accreditation from a culinary institute is preferred. Able to obtain a Food Safety Manager Certification. Knowledge: Knowledge of principles and processes of safe and sanitary food-handling practices and for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of various cooking methods, such as roasting, frying, saut ing and grilling. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk and hear. The team member must frequently lift and/or move up to 40 pounds. The team member must occasionally bend, stoop, or kneel. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required to be able to taste and smell food items to insure quality and flavor levels. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
Mar 28, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Establish production forecasts based on expected customer counts and post for staff review. Oversee staff to ensure compliance with established sanitation and nutrition practices. Verify portion sizes and quality standards are in compliance with departmental standards. Assign work to team members and monitor for timely and proper completion to comply with budget requirements. Monitors staff's start times, breaks and ending times. Participate in interviewing, selecting, training, and developing staff. Review kitchen activities with Chef de Cuisine. Assist Chef de Cuisine with development of menu items and recipes, including special events. Issue disciplinary action as needed. Prepare and deliver reports as requested. Maintain employee files and attendance records. Maintain strict confidentiality relative to financial data, company policies and procedures, and team member and customer information. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change. Assist in maintaining a spotless environment by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station, Microsoft office software, casino tracking programs (Oracle, UKG, Stratton Warren, InfoGenesis), Char broiler, pizza oven, saut station, wok station, flat top grill, commercial steamer, steam table, steam jacket kettle, deep fryer, broaster, slicer, convection oven, pots and pans, miscellaneous cutlery, tub cart, trash compactor, garbage disposal, dishwasher and sanitizer, cleaning materials, wet mops, brooms, telephone, voicemail, fax machine, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot license. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is required. At least three years of supervisory experience in a high volume kitchen is preferred. Accreditation from a culinary institute is preferred. Able to obtain a Food Safety Manager Certification. Knowledge: Knowledge of principles and processes of safe and sanitary food-handling practices and for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of various cooking methods, such as roasting, frying, saut ing and grilling. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk and hear. The team member must frequently lift and/or move up to 40 pounds. The team member must occasionally bend, stoop, or kneel. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required to be able to taste and smell food items to insure quality and flavor levels. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
Overview Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa & Salon and VIP services galore. Our Commitment to Service: We don't have customers, we have Guests. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Appearance: How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than inch in length or mustaches that extend past inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments. JOB DESCRIPTION Responsibilities The incumbent installs, repairs and maintains carpet and tile in all areas of the property. Essential duties include, but are not limited to: Applies carpet and/or tile to walls, floors, ceilings and promenade roof decks Measures, cuts and tax metal lathe to wall and ceiling surfaces with staple gun or hammer Spreads and levels adhesive and plaster bases as appropriate Inspects and monitors surfaces to identify location and causes of cracks or other defects and reports to supervisor Maintains and repairs tools and equipment as necessary; monitors inventory of supplies Interfaces and coordinates with internal departments to schedule installations and repairs so as to cause minimal business interruption Assists in estimating material costs and labor hours needed to complete assigned jobs; maintains required records on selected projects as assigned Examines blueprints, measures and marks surfaces to be covered and lays out work Qualifications High School diploma or trade school certificate required. Preferably three (3) to five (5) years of related experience or an equivalent combination of education and/or experience Must possess working knowledge of tools, supplies and equipment and basic mechanical aptitude as well as teamwork skills Work Environment: Duties and responsibilities are typically performed in the back of house of the casino, which can be faced-paced with excessive noise. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise. Ability to work near loud, vibrating tools such as air compressors and jackhammers While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 60 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. Native American Preference Policy: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Employment Process: Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 23, 2024
Full time
Overview Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa & Salon and VIP services galore. Our Commitment to Service: We don't have customers, we have Guests. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Appearance: How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than inch in length or mustaches that extend past inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments. JOB DESCRIPTION Responsibilities The incumbent installs, repairs and maintains carpet and tile in all areas of the property. Essential duties include, but are not limited to: Applies carpet and/or tile to walls, floors, ceilings and promenade roof decks Measures, cuts and tax metal lathe to wall and ceiling surfaces with staple gun or hammer Spreads and levels adhesive and plaster bases as appropriate Inspects and monitors surfaces to identify location and causes of cracks or other defects and reports to supervisor Maintains and repairs tools and equipment as necessary; monitors inventory of supplies Interfaces and coordinates with internal departments to schedule installations and repairs so as to cause minimal business interruption Assists in estimating material costs and labor hours needed to complete assigned jobs; maintains required records on selected projects as assigned Examines blueprints, measures and marks surfaces to be covered and lays out work Qualifications High School diploma or trade school certificate required. Preferably three (3) to five (5) years of related experience or an equivalent combination of education and/or experience Must possess working knowledge of tools, supplies and equipment and basic mechanical aptitude as well as teamwork skills Work Environment: Duties and responsibilities are typically performed in the back of house of the casino, which can be faced-paced with excessive noise. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise. Ability to work near loud, vibrating tools such as air compressors and jackhammers While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 60 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. Native American Preference Policy: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Employment Process: Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Mar 23, 2024
Full time
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.