Important Recruitment Information for this vacancy: Job Posting Closes: OPEN UNTIL FILLED Agency: Kansas Veterans Home About the Position: Who can apply: Anyone Classified/Unclassified Service: Unclassified Full-Time/Part-Time: Full-time Regular/Temporary: Regular Work Schedule: 11:00 a.m.-7:30 p.m. 5 days a week, some weekends Eligible to Receive Benefits: Yes Veterans' Preference Eligible: No Compensation: Hourly Pay Range: $14.97 $17.60 + $.50 per hr. for shift differential. This position is eligible for a temporary $4.00 per hour special differential for all hours worked. This differential is temporary and can end at the Governors discretion. Salary can vary depending upon education, experience, or qualifications. Employment Benefits: Comprehensive medical, mental, dental, vision, and additional coverage Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Fitness Centers in select locations Employee discounts with the STAR Program Retirement and deferred compensation programs Visit the Employee Benefits page for more information Position Summary & Responsibilities: Position Summary: Employee will have moderate latitude in planning, developing, and organizing the phases of work necessary for its completion within program guidelines and in conjunction with the Dietary Supervisor. Assignments will be verbal and in writing. Instructions will be in the form of facility, federal, and state regulations, policies and procedures. Will assist in development and utilization of procedures and methods. Supervision through conference-type discussions and a review of progress reports. Job Responsibilities may include but are not limited to the following: Ensures staff are trained Plans and assigns work of subordinate staff Provides adequate staffing in Dining rooms Assists with Resident nutritional care plans Makes sure subordinate staff have adequate equipment and tools Qualifications: Education and experience : Experience - Length in years and kind One year of experience in commercial/institutional cooking. Education may be substituted for experience as determined relevant by the agency. Prefer a minimum of one year supervisory experience. Certification as a Dietary Manager. Prefer one of the following: 1) have an associate's degree in dietetic technology from a program approved by the American dietetic association, 2) have a certificate from a dietary managers' training program approved by the dietary managers' association, or 3) have training and experience in dietetic services supervision and management that are determined by the secretary of health and environment to be equivalent in content to the program in items 2 & 3 above. Post-Offer, Pre-employment Requirements : Must successfully pass background check as required by K.S.A. 39-970. As authorized by the 2018 Kansas Legislature, effective July 1, 2018, K.S.A. 75-4362 is amended to designate all positions with the Kansas Commission on Veterans' Affairs office, to include both the Kansas Soldiers' Home and Kansas Veterans' Home as Safety Sensitive positions and subject to the drug testing program. All applicants with a conditional offer of employment on or after July 1, 2018, shall be required to submit to a drug screening test. Recruiter Contact Information: Name : Shelley M. Fisher Email : Phone : Mailing Address : 1220 WWII Memorial drive, Winfield, KS 67156 Required Documents for this Application to be Complete: On your Careers - My Job Applications page, verify these documents are present and valid. Upload or delete and replace if needed: Inside this job's Job Application, upload the these documents: Resume (optional) Job Application Process: Sign in to your existing account or Register for a new account. Review and complete your contact information on the My Contact Information page . Upload documents listed in the Required Documents section of this job posting to the appropriate location. Complete and Submit your application. Check your email and My Job Notifications for written communications from the Recruiter. Email - the email listed on the Careers>My Contact Information page. Notifications - view the Careers>My Job Notifications page See the helpful link below to assist in completing your application: Helpful Resources at jobs.ks.gov : How, What, & Where do I Upload Documents and Save Tax Clearance Certificate as a PDF Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
Mar 22, 2024
Full time
Important Recruitment Information for this vacancy: Job Posting Closes: OPEN UNTIL FILLED Agency: Kansas Veterans Home About the Position: Who can apply: Anyone Classified/Unclassified Service: Unclassified Full-Time/Part-Time: Full-time Regular/Temporary: Regular Work Schedule: 11:00 a.m.-7:30 p.m. 5 days a week, some weekends Eligible to Receive Benefits: Yes Veterans' Preference Eligible: No Compensation: Hourly Pay Range: $14.97 $17.60 + $.50 per hr. for shift differential. This position is eligible for a temporary $4.00 per hour special differential for all hours worked. This differential is temporary and can end at the Governors discretion. Salary can vary depending upon education, experience, or qualifications. Employment Benefits: Comprehensive medical, mental, dental, vision, and additional coverage Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Fitness Centers in select locations Employee discounts with the STAR Program Retirement and deferred compensation programs Visit the Employee Benefits page for more information Position Summary & Responsibilities: Position Summary: Employee will have moderate latitude in planning, developing, and organizing the phases of work necessary for its completion within program guidelines and in conjunction with the Dietary Supervisor. Assignments will be verbal and in writing. Instructions will be in the form of facility, federal, and state regulations, policies and procedures. Will assist in development and utilization of procedures and methods. Supervision through conference-type discussions and a review of progress reports. Job Responsibilities may include but are not limited to the following: Ensures staff are trained Plans and assigns work of subordinate staff Provides adequate staffing in Dining rooms Assists with Resident nutritional care plans Makes sure subordinate staff have adequate equipment and tools Qualifications: Education and experience : Experience - Length in years and kind One year of experience in commercial/institutional cooking. Education may be substituted for experience as determined relevant by the agency. Prefer a minimum of one year supervisory experience. Certification as a Dietary Manager. Prefer one of the following: 1) have an associate's degree in dietetic technology from a program approved by the American dietetic association, 2) have a certificate from a dietary managers' training program approved by the dietary managers' association, or 3) have training and experience in dietetic services supervision and management that are determined by the secretary of health and environment to be equivalent in content to the program in items 2 & 3 above. Post-Offer, Pre-employment Requirements : Must successfully pass background check as required by K.S.A. 39-970. As authorized by the 2018 Kansas Legislature, effective July 1, 2018, K.S.A. 75-4362 is amended to designate all positions with the Kansas Commission on Veterans' Affairs office, to include both the Kansas Soldiers' Home and Kansas Veterans' Home as Safety Sensitive positions and subject to the drug testing program. All applicants with a conditional offer of employment on or after July 1, 2018, shall be required to submit to a drug screening test. Recruiter Contact Information: Name : Shelley M. Fisher Email : Phone : Mailing Address : 1220 WWII Memorial drive, Winfield, KS 67156 Required Documents for this Application to be Complete: On your Careers - My Job Applications page, verify these documents are present and valid. Upload or delete and replace if needed: Inside this job's Job Application, upload the these documents: Resume (optional) Job Application Process: Sign in to your existing account or Register for a new account. Review and complete your contact information on the My Contact Information page . Upload documents listed in the Required Documents section of this job posting to the appropriate location. Complete and Submit your application. Check your email and My Job Notifications for written communications from the Recruiter. Email - the email listed on the Careers>My Contact Information page. Notifications - view the Careers>My Job Notifications page See the helpful link below to assist in completing your application: Helpful Resources at jobs.ks.gov : How, What, & Where do I Upload Documents and Save Tax Clearance Certificate as a PDF Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
Job Summary: The Casino Services Shift Supervisor assists the Assistant Manager and Manager of the department in coordinating and monitoring all activities related to the cashiering and Caesars Rewards related functions of the Casino Services Department. This role enforces expectations and standards and serves as a coach to hourly team members and guides them to perform at their best daily. In addition this role promotes superior service to guests and other team members. This role also ensures accurate records of all transactions per gaming regulations, company/department policy, procedures and internal controls. Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Roles and Responsibilities: Monitors and inquires on guests' needs on a continual basis, ensuring all requests are promptly fulfilled. Handles and solves any concerns and questions guests may have, immediately addresses service issues and follows up to ensure guest satisfaction. Directly supervises and coaches all line level team members. Provides balanced feedback and recognition to team members on a daily basis. Promotes and maintains harmony among team members and resolves conflict. Monitors/supervises monetary transactions for all casino guests and team members. Work or assist with line level positions when volumes or staffing requires. Responds to all Caesars Rewards related requests for information, adjustments and investigation from but not limited to corporate Caesars Rewards, other properties' Caesars Rewards centers, other departments at Harrah's Gulf Coast and guests via phone, email or in person in a timely manner. Maintains accurate and consistent attendance, variance, policy/ procedure and communication records. Regularly performs random spotlight on service checks and provides feedback to ensure excellent and consistent guest service. Actively promotes, supports initiatives related to and ensures team members promote and suggest all Caesars related programs and products including but not limited to Caesars Rewards Visa, Caesars Rewards tier benefits and the Caesars Rewards app. Researches discrepancies related to cash activities. Verify AML/CTR/BSA/KYC related paperwork and entries to ensure accuracy. Monitors ticket redemption kiosks to ensure terminals are always in working order and that any non-repairable issues have been reported to NRT. Responsible for assisting credit guests in establishing credit, discussing credit rules and policies with guests, updating credit information and paperwork, obtaining temporary increases to their line, approving credit within authorization limit and discussing/assisting with hold dates. Responsible for accurate and timely completion of all shift checklist items. Displays fairness, professionalism, courtesy and consistency in all team member interactions. Assists in the meeting of all deadlines including but not limited to spotlight pace, documentation, performance evaluations, and return of audit and AML exceptions. Communicates all information provided via various channels on but not limited to Caesars Rewards programs and promotions, Special Events promotions, company events and changes to policy and procedure to direct reports in a timely manner. Ensures all new hires have completed training, review of policies and procedures and read in signs in a timely manner as well as returns the new hire checklist to HR in a reasonable time frame. Ensures all printed information available to team members is accurate and up to date including but not limited to property buzz planners and information, Caesars rewards programs, updates and promotions, Special Events rules and promotion information and self-exclusion logs. Assists in interviews of potential candidates to assist in the onboarding process. Maintains accountability of the Casino Services department in accordance with Harrah's Gulf Coast internal controls, MS State Gaming Commission regulations and requirements and internal policies and procedures. Reviews and maintains sufficient cash, reel reward and coin levels to ensure efficiency in operations. Manages staffing and breaks based on volume and business needs and daily monitors team members accumulated hours to avoid unnecessary overtime. Manages changes to posted schedules fairly and consistently. Reviews and maintains accurate records in timeworks on a daily basis and ensures all requested and necessary adjustments for PTO and errors are made by end of the work week. Creates an exciting atmosphere for guests and team members by role modeling spotlight on service behaviors and celebrating guest wins and team member successes with them. Continuously strives to improve service of guests and fellow team members by observing, using feedback or data and involving team members in discussions about service improvements. Implements and sustains positive changes within the department. Contributes to success and improvement of the business by providing ideas, suggestions and initiatives related to but not limited to guest service, communication, consistency, and efficiency in processes to Senior Leadership along with plans for implementation and by volunteering and being involved in projects, committees and task forces. Assists in preparation and completion of daily reports as requested. Maintains confidentiality and displays a high degree of integrity with all matters and documents regarding guests, team members and business operations. Ensures compliance with and keeps informed of all aspects of Title 31 and Responsible Gaming programs. Sets reasonable and measurable goals for direct reports and holds them accountable for meeting them. Performs cash handling tasks, as required and in accordance with the cash handling procedures. Responsible for maintaining cleanliness of guest and work areas"Å , including front line, supervisor office, credit area and back counters. Responsible for ensuring team members have the tools and supplies needed to perform their jobs on a daily basis. Ensures supply levels needed for replenishment are adequate Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. Suggests products, services and experiences to guests. Other duties as assigned. Qualifications: Previous supervisory experience in guest service related field or industry required. Previous customer service experience required. Previous experience in handling large amounts of cash. Knowledge of Title 31of the BSA preferred. Must possess excellent organizational skills, be highly detail oriented and have the ability to multi-task in a fast paced environment. Must have an excellent attendance record in previous positions. Must pass a drug test. Must be able to obtain and maintain required work permit. Must possess excellent customer service and interpersonal skills. Must have excellent mathematical skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must be at least 21 years of age. Must be willing to participate in on-going company and department classes and training. Maintain knowledge of current property events, promotions and attractions. Must have outgoing personality and be able to generate business, promote Caesars Rewards products and inspire others to promote and suggest products and promotions. Must be able to work independently without supervision. Comfortable working in a fast paced, dynamic environment. Superior oral and written communication and presentation skills. Ability to work effectively in a team setting and independently. Must present a well-groomed appearance. Must adhere to uniform/appearance requirements. Computer skills including operating hardware, software, and other technical equipment. Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. Able to accept direction of Senior Leadership. Physical, Mental & Environmental Demands: Able to read, write and speak English sufficiently to perform job. Available to work any shift, holidays and weekends. Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. Ability to handle and appropriately respond to upset, impatient or difficult guests and team members. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer, bar code scanner, optical scanner, check scanner, time stamp machine, iPhone, currency counter and coin sorter machine. Must be able to handle and bounce back from high stress situations. Able to tolerate a loud and noisy environment. Able to stand and walk for extended periods. Able to sit, stoop, reach and bend. Able to lift 30 pounds.
Mar 16, 2024
Full time
Job Summary: The Casino Services Shift Supervisor assists the Assistant Manager and Manager of the department in coordinating and monitoring all activities related to the cashiering and Caesars Rewards related functions of the Casino Services Department. This role enforces expectations and standards and serves as a coach to hourly team members and guides them to perform at their best daily. In addition this role promotes superior service to guests and other team members. This role also ensures accurate records of all transactions per gaming regulations, company/department policy, procedures and internal controls. Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Roles and Responsibilities: Monitors and inquires on guests' needs on a continual basis, ensuring all requests are promptly fulfilled. Handles and solves any concerns and questions guests may have, immediately addresses service issues and follows up to ensure guest satisfaction. Directly supervises and coaches all line level team members. Provides balanced feedback and recognition to team members on a daily basis. Promotes and maintains harmony among team members and resolves conflict. Monitors/supervises monetary transactions for all casino guests and team members. Work or assist with line level positions when volumes or staffing requires. Responds to all Caesars Rewards related requests for information, adjustments and investigation from but not limited to corporate Caesars Rewards, other properties' Caesars Rewards centers, other departments at Harrah's Gulf Coast and guests via phone, email or in person in a timely manner. Maintains accurate and consistent attendance, variance, policy/ procedure and communication records. Regularly performs random spotlight on service checks and provides feedback to ensure excellent and consistent guest service. Actively promotes, supports initiatives related to and ensures team members promote and suggest all Caesars related programs and products including but not limited to Caesars Rewards Visa, Caesars Rewards tier benefits and the Caesars Rewards app. Researches discrepancies related to cash activities. Verify AML/CTR/BSA/KYC related paperwork and entries to ensure accuracy. Monitors ticket redemption kiosks to ensure terminals are always in working order and that any non-repairable issues have been reported to NRT. Responsible for assisting credit guests in establishing credit, discussing credit rules and policies with guests, updating credit information and paperwork, obtaining temporary increases to their line, approving credit within authorization limit and discussing/assisting with hold dates. Responsible for accurate and timely completion of all shift checklist items. Displays fairness, professionalism, courtesy and consistency in all team member interactions. Assists in the meeting of all deadlines including but not limited to spotlight pace, documentation, performance evaluations, and return of audit and AML exceptions. Communicates all information provided via various channels on but not limited to Caesars Rewards programs and promotions, Special Events promotions, company events and changes to policy and procedure to direct reports in a timely manner. Ensures all new hires have completed training, review of policies and procedures and read in signs in a timely manner as well as returns the new hire checklist to HR in a reasonable time frame. Ensures all printed information available to team members is accurate and up to date including but not limited to property buzz planners and information, Caesars rewards programs, updates and promotions, Special Events rules and promotion information and self-exclusion logs. Assists in interviews of potential candidates to assist in the onboarding process. Maintains accountability of the Casino Services department in accordance with Harrah's Gulf Coast internal controls, MS State Gaming Commission regulations and requirements and internal policies and procedures. Reviews and maintains sufficient cash, reel reward and coin levels to ensure efficiency in operations. Manages staffing and breaks based on volume and business needs and daily monitors team members accumulated hours to avoid unnecessary overtime. Manages changes to posted schedules fairly and consistently. Reviews and maintains accurate records in timeworks on a daily basis and ensures all requested and necessary adjustments for PTO and errors are made by end of the work week. Creates an exciting atmosphere for guests and team members by role modeling spotlight on service behaviors and celebrating guest wins and team member successes with them. Continuously strives to improve service of guests and fellow team members by observing, using feedback or data and involving team members in discussions about service improvements. Implements and sustains positive changes within the department. Contributes to success and improvement of the business by providing ideas, suggestions and initiatives related to but not limited to guest service, communication, consistency, and efficiency in processes to Senior Leadership along with plans for implementation and by volunteering and being involved in projects, committees and task forces. Assists in preparation and completion of daily reports as requested. Maintains confidentiality and displays a high degree of integrity with all matters and documents regarding guests, team members and business operations. Ensures compliance with and keeps informed of all aspects of Title 31 and Responsible Gaming programs. Sets reasonable and measurable goals for direct reports and holds them accountable for meeting them. Performs cash handling tasks, as required and in accordance with the cash handling procedures. Responsible for maintaining cleanliness of guest and work areas"Å , including front line, supervisor office, credit area and back counters. Responsible for ensuring team members have the tools and supplies needed to perform their jobs on a daily basis. Ensures supply levels needed for replenishment are adequate Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. Suggests products, services and experiences to guests. Other duties as assigned. Qualifications: Previous supervisory experience in guest service related field or industry required. Previous customer service experience required. Previous experience in handling large amounts of cash. Knowledge of Title 31of the BSA preferred. Must possess excellent organizational skills, be highly detail oriented and have the ability to multi-task in a fast paced environment. Must have an excellent attendance record in previous positions. Must pass a drug test. Must be able to obtain and maintain required work permit. Must possess excellent customer service and interpersonal skills. Must have excellent mathematical skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must be at least 21 years of age. Must be willing to participate in on-going company and department classes and training. Maintain knowledge of current property events, promotions and attractions. Must have outgoing personality and be able to generate business, promote Caesars Rewards products and inspire others to promote and suggest products and promotions. Must be able to work independently without supervision. Comfortable working in a fast paced, dynamic environment. Superior oral and written communication and presentation skills. Ability to work effectively in a team setting and independently. Must present a well-groomed appearance. Must adhere to uniform/appearance requirements. Computer skills including operating hardware, software, and other technical equipment. Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. Able to accept direction of Senior Leadership. Physical, Mental & Environmental Demands: Able to read, write and speak English sufficiently to perform job. Available to work any shift, holidays and weekends. Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. Ability to handle and appropriately respond to upset, impatient or difficult guests and team members. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer, bar code scanner, optical scanner, check scanner, time stamp machine, iPhone, currency counter and coin sorter machine. Must be able to handle and bounce back from high stress situations. Able to tolerate a loud and noisy environment. Able to stand and walk for extended periods. Able to sit, stoop, reach and bend. Able to lift 30 pounds.
Harrah's Cherokee Casino Resort
Cherokee, North Carolina
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Supervisor,Food Service DEPARTMENT: Food and Beverage (Room Service Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Laurel Lounge, Starbucks Cherokee Tower, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S16- Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Assistant Restaurant Manager, F&B SUPERVISES: Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food & Beverage Cashier, Food & Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food & Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana Host, Laurel Lounge Host, DR Laurel Lounge Host (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet) JOB SUMMARY: Manage the day-to-day operations of restaurants and room service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure food and beverage products meet standards and make appropriate changes when necessary Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements Address service breakdowns and follow up to ensure guest satisfaction Resolve all guest complaints and relay to manager Ensure that adequate supply levels are maintained Assist with department reporting and data analysis as required Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet Responsible for the development and maintenance of department procedures and guidelines Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction Prepare schedules and station breakdowns Conduct pre-shift meetings to communicate important information Conduct end of shift banking functions Assist cashier functions of voids and overrides Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Build relationships with customers Prepare prep lists Serve as communication liaison to subordinates and to Restaurant Manager Responsible for timely delivery of comp requests from VIP services and other casino department Responsible for the complete set-up and operation of each scheduled shift Complete end of shift logs in a timely and accurate manner Enforce appearance standards Delight our guests with outstanding service Address employee performance issues and provide continuous positive coaching for development of employees and appropriate corrective action when necessary Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting standards Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy Ensure service recovery activities Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Monitor bartenders and other employees with cash to ensure proper cash handling procedures Conduct a physical inventory of bar ware and requisition replacement items as needed Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Monitor asset control of liquor bottles, draft and bottled beer and wine Other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Selu Restaurant/The Pools: Supervision of all pool activities to include staffing, scheduling, ordering, & events Meet & greet pool guests to offer a high level of professional service Plan and execute pool & beverage events Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages MINIMUM QUALIFICATIONS: High school diploma or GED required Associate degree from an accredited educational institution or related field preferred Trade certifications or training preferred Two years supervisory experience in hospitality environment required Three years experience in food service required RASP certification required ServSafe certification required Can be completed within 30 days of date of hire Can be completed within 90 days of date of hire Must demonstrate the following essential knowledge and skills: Knowledge of food preparation and presentation Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Documented excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to lift 50 pounds Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to maneuver and tap a keg weighing 165 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to operate in mentally and physically stressful situations Must be able to walk, stand or crouch on narrow and/or slippery surfaces Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photo copier Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 10.5.23
Mar 11, 2024
Full time
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Supervisor,Food Service DEPARTMENT: Food and Beverage (Room Service Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Laurel Lounge, Starbucks Cherokee Tower, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S16- Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Assistant Restaurant Manager, F&B SUPERVISES: Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food & Beverage Cashier, Food & Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food & Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana Host, Laurel Lounge Host, DR Laurel Lounge Host (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet) JOB SUMMARY: Manage the day-to-day operations of restaurants and room service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure food and beverage products meet standards and make appropriate changes when necessary Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements Address service breakdowns and follow up to ensure guest satisfaction Resolve all guest complaints and relay to manager Ensure that adequate supply levels are maintained Assist with department reporting and data analysis as required Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet Responsible for the development and maintenance of department procedures and guidelines Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction Prepare schedules and station breakdowns Conduct pre-shift meetings to communicate important information Conduct end of shift banking functions Assist cashier functions of voids and overrides Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Build relationships with customers Prepare prep lists Serve as communication liaison to subordinates and to Restaurant Manager Responsible for timely delivery of comp requests from VIP services and other casino department Responsible for the complete set-up and operation of each scheduled shift Complete end of shift logs in a timely and accurate manner Enforce appearance standards Delight our guests with outstanding service Address employee performance issues and provide continuous positive coaching for development of employees and appropriate corrective action when necessary Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting standards Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy Ensure service recovery activities Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Monitor bartenders and other employees with cash to ensure proper cash handling procedures Conduct a physical inventory of bar ware and requisition replacement items as needed Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Monitor asset control of liquor bottles, draft and bottled beer and wine Other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Selu Restaurant/The Pools: Supervision of all pool activities to include staffing, scheduling, ordering, & events Meet & greet pool guests to offer a high level of professional service Plan and execute pool & beverage events Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages MINIMUM QUALIFICATIONS: High school diploma or GED required Associate degree from an accredited educational institution or related field preferred Trade certifications or training preferred Two years supervisory experience in hospitality environment required Three years experience in food service required RASP certification required ServSafe certification required Can be completed within 30 days of date of hire Can be completed within 90 days of date of hire Must demonstrate the following essential knowledge and skills: Knowledge of food preparation and presentation Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Documented excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to lift 50 pounds Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to maneuver and tap a keg weighing 165 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to operate in mentally and physically stressful situations Must be able to walk, stand or crouch on narrow and/or slippery surfaces Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photo copier Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 10.5.23
Starting at $10.50 plus TipsJOB SUMMARYDeal a procedurally correct, accurate game, while maintaining a good rapport with customers. Create an environment of excitement for guests on dice game to bring back guests for more time on game. ESSENTIAL DUTIES & RESPONSIBILITIES (Includes, but is not limited to the following. Apply skill in dealing individual games, providing prompt, accurate and courteous service to customers in accordance with procedure.Practice excellent guest relationsGreet guests, answer questions and if they are tracked players, make sure they are well serviced.Protect the security of the game and handTreat fellow Team Members with respect and courtesy.Name tag, ID badge must be worn at all times during shift.Verify fills and credits to game.Notify floor person of any irregularities in Guest play and transactions during shift.Take losing bets and pay winning bets according to established rules and procedures.Regular, predictable attendance required.Other job related duties as assigned.KNOWLEDGE, SKILL & ABILITIES Excellent communication and guest service skills.Ability to perform basic math.Understand and comply with all company and departmental rules and regulations, policies and procedures.Ability to read, write, and communicate verbally in English.Knowledge and ability to deal games.High School Diploma or equivalent.Previous dealing experience, preferably two years minimum.Must be 21 and have Nevada Gaming Registration.Must have permit to work in U.S.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Mar 02, 2024
Full time
Starting at $10.50 plus TipsJOB SUMMARYDeal a procedurally correct, accurate game, while maintaining a good rapport with customers. Create an environment of excitement for guests on dice game to bring back guests for more time on game. ESSENTIAL DUTIES & RESPONSIBILITIES (Includes, but is not limited to the following. Apply skill in dealing individual games, providing prompt, accurate and courteous service to customers in accordance with procedure.Practice excellent guest relationsGreet guests, answer questions and if they are tracked players, make sure they are well serviced.Protect the security of the game and handTreat fellow Team Members with respect and courtesy.Name tag, ID badge must be worn at all times during shift.Verify fills and credits to game.Notify floor person of any irregularities in Guest play and transactions during shift.Take losing bets and pay winning bets according to established rules and procedures.Regular, predictable attendance required.Other job related duties as assigned.KNOWLEDGE, SKILL & ABILITIES Excellent communication and guest service skills.Ability to perform basic math.Understand and comply with all company and departmental rules and regulations, policies and procedures.Ability to read, write, and communicate verbally in English.Knowledge and ability to deal games.High School Diploma or equivalent.Previous dealing experience, preferably two years minimum.Must be 21 and have Nevada Gaming Registration.Must have permit to work in U.S.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
DEALER FUNCTIONS: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned. SUPERVISOR FUNCTIONS: Provides superior guest service and develops quality players through personal interaction and relationship marketing. Ensures that all games employees are providing optimum service to all guests at all times. Possess knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting, and implements the same. Observes and analyzes the integrity of all table game activity, mediates and solves problems for guest and employees. Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires. Responsible for building a rapport and coordinating daily functions with support service departments. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures Completes all other duties as assigned. Requirement High School Diploma or equivalent. Previous guest service position preferred. Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy. Clear vision for near and medium distances, as well as, good peripheral vision. Manual dexterity to handle numerous decks of cards and chips. Able to add, multiply, divide, and subtract accurately to figure payoffs. Gaming knowledge that should include the actual dealing of the games. Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security. Must be guest service oriented, with excellent employee relation's skills. Must be able to get along with co-workers and work as a team. JOB DEMANDS: Lifts up to a maximum of 50 pounds and frequently lifts/and or carries objects weighing up to 25 pounds. Position requires 25% standing, 5% sitting, 70% walking. Requires some reaching overhead, frequent pushing, kneeling, climbing and stooping and very frequent bending and twisting. Position requires manual dexterity to deal and collect cards and chips. Must be able to work in a fast paced, stressful environment. Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to respond to touch, speech, smell, aural and visual cues.
Mar 02, 2024
Full time
DEALER FUNCTIONS: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned. SUPERVISOR FUNCTIONS: Provides superior guest service and develops quality players through personal interaction and relationship marketing. Ensures that all games employees are providing optimum service to all guests at all times. Possess knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting, and implements the same. Observes and analyzes the integrity of all table game activity, mediates and solves problems for guest and employees. Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires. Responsible for building a rapport and coordinating daily functions with support service departments. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures Completes all other duties as assigned. Requirement High School Diploma or equivalent. Previous guest service position preferred. Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy. Clear vision for near and medium distances, as well as, good peripheral vision. Manual dexterity to handle numerous decks of cards and chips. Able to add, multiply, divide, and subtract accurately to figure payoffs. Gaming knowledge that should include the actual dealing of the games. Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security. Must be guest service oriented, with excellent employee relation's skills. Must be able to get along with co-workers and work as a team. JOB DEMANDS: Lifts up to a maximum of 50 pounds and frequently lifts/and or carries objects weighing up to 25 pounds. Position requires 25% standing, 5% sitting, 70% walking. Requires some reaching overhead, frequent pushing, kneeling, climbing and stooping and very frequent bending and twisting. Position requires manual dexterity to deal and collect cards and chips. Must be able to work in a fast paced, stressful environment. Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to respond to touch, speech, smell, aural and visual cues.
Job Number Job Category Food and Beverage & Culinary Location Montreal Airport Marriott In-Terminal Hotel, 800 Place Leigh Capreol, Dorval, QC, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Montreal Airport Marriott In-Terminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment . In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Mar 28, 2024
Full time
Job Number Job Category Food and Beverage & Culinary Location Montreal Airport Marriott In-Terminal Hotel, 800 Place Leigh Capreol, Dorval, QC, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Montreal Airport Marriott In-Terminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment . In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number Job Category Food and Beverage & Culinary Location Calgary Airport Marriott In-Terminal Hotel, 2008 Airport Road NE, Calgary, Alberta, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Calgary Airport Marriott In-Terminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment . In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Mar 28, 2024
Full time
Job Number Job Category Food and Beverage & Culinary Location Calgary Airport Marriott In-Terminal Hotel, 2008 Airport Road NE, Calgary, Alberta, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Calgary Airport Marriott In-Terminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment . In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
The pay rate for this position is $14 - $16 / hour, depending on experience! Shift Supervisor - Hello Bistro Say Hello to your bright future! Hello Bistro is immediately hiring Shift Supervisors. At Hello Bistro, our purpose is to create smiles. We live our purpose every day through our Core Values: we care about people, we're passionate about food, we embrace innovation, we're fiscally responsible and we foster diversity and inclusion. As a shift supervisor, you will complete an industry leading in-depth training program to prepare your success. AS A SHIFT SUPERVISOR YOU CAN EXPECT: Discounts: 20% discount on any food purchase at our brands: Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining. Competitive National Discount Program Free Food: One free meal each shift Growth and Development : Continuous development with our internal training platform Smile Universe As a Shift Supervisor you have tremendous room for growth with us! In 2021, all our Hello Bistro assistant manager promotions have been current shift supervisors. Benefits: Eligibility for 401K, Vision, Dental and Medical plans Paid Time Off Tired of the daily grind, and looking for a new gig to make your wildest dreams come true? We can fulfill at least one of those wishes (just keepin' it real here, folks). In our quest for world domination (life goals are important), we're looking for fun-loving, hard-working salad superheros to put our plan into action. Teamwork makes the dream work! Essential Duties and Responsibilities: Coordinating the entire operation of the restaurant during scheduled shifts, includes informing team members of expectations at the beginning of the shift. Greeting customers and providing fast & friendly service with every guest Understanding and practicing all safety procedures at the location Maintains morale on shift through a sense of urgency, professionalism, and team building. Role model and hold team members accountable to operational and quality standards Cleary communicates & coordinates with other members of the management team. Creating smiles! Qualifications: Ability to performing all essential job duties within the restaurant including but not limited to: stand/walk for periods of eight to ten hours and lift/move up to 50lbs Ability to work a flexible schedule. Effectively manage team members and resolve conflict. Must have computer skills (MS Office, point of sale systems, inventory management systems, etc.). The above statements are intended to describe the general nature and level of work being performed by team members assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Eat'n Park Hospitality Group is an equal opportunity employer. We focus on valuing our individual and group differences, making our teams stronger and more engaged. Diversity and inclusion have been a core value of ours for over 70 years. Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Mar 28, 2024
Full time
The pay rate for this position is $14 - $16 / hour, depending on experience! Shift Supervisor - Hello Bistro Say Hello to your bright future! Hello Bistro is immediately hiring Shift Supervisors. At Hello Bistro, our purpose is to create smiles. We live our purpose every day through our Core Values: we care about people, we're passionate about food, we embrace innovation, we're fiscally responsible and we foster diversity and inclusion. As a shift supervisor, you will complete an industry leading in-depth training program to prepare your success. AS A SHIFT SUPERVISOR YOU CAN EXPECT: Discounts: 20% discount on any food purchase at our brands: Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining. Competitive National Discount Program Free Food: One free meal each shift Growth and Development : Continuous development with our internal training platform Smile Universe As a Shift Supervisor you have tremendous room for growth with us! In 2021, all our Hello Bistro assistant manager promotions have been current shift supervisors. Benefits: Eligibility for 401K, Vision, Dental and Medical plans Paid Time Off Tired of the daily grind, and looking for a new gig to make your wildest dreams come true? We can fulfill at least one of those wishes (just keepin' it real here, folks). In our quest for world domination (life goals are important), we're looking for fun-loving, hard-working salad superheros to put our plan into action. Teamwork makes the dream work! Essential Duties and Responsibilities: Coordinating the entire operation of the restaurant during scheduled shifts, includes informing team members of expectations at the beginning of the shift. Greeting customers and providing fast & friendly service with every guest Understanding and practicing all safety procedures at the location Maintains morale on shift through a sense of urgency, professionalism, and team building. Role model and hold team members accountable to operational and quality standards Cleary communicates & coordinates with other members of the management team. Creating smiles! Qualifications: Ability to performing all essential job duties within the restaurant including but not limited to: stand/walk for periods of eight to ten hours and lift/move up to 50lbs Ability to work a flexible schedule. Effectively manage team members and resolve conflict. Must have computer skills (MS Office, point of sale systems, inventory management systems, etc.). The above statements are intended to describe the general nature and level of work being performed by team members assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Eat'n Park Hospitality Group is an equal opportunity employer. We focus on valuing our individual and group differences, making our teams stronger and more engaged. Diversity and inclusion have been a core value of ours for over 70 years. Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.POSITION PURPOSEProvide direct and general supervision to slot team in order to ensure the highest level of guest satisfaction; ensure compliance with gaming regulations while supporting Horseshoe St. Louis vision, mission and values.ESSENTIAL FUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)1. Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.2. Assist in observing slot play, resolve guest and employee problems and promote compliance with slot procedures and rules while ensuring slot security and reporting on specific play or problems as required.3. Monitor work areas to ensure cleanliness and safety standards are achieved and customer requests are addressed and resolved.4. Ensure slot employees are following established gaming and company procedures at all times.5. Respond to the needs of guests, and accurately handle guests' monetary transactions; has the resiliency to deal with difficult customers.6. Ensure the correct payment and verification of jackpots on slot machines according to established procedures.7. Proactively promote the Trop Advantage card program; understand current card benefits and information and presents program to customers.8. Accurately maintain and control of money flow during shift with customers and employees.9. Create and maintain an enjoyable environment for our casino guest, while ensuring the integrity of casino operations and adhere to all company policies, internal controls and Missouri Gaming Commission requirements.10. Have a clear understanding of slot machines operation and how to read the pay tables.11. Perform other duties as assigned by management.12. Demonstrate great customer service both externally and internally and provide a positive work environment.JOB QUALIFICATIONS Ability to obtain and maintain valid gaming license Must be at least 21 years of age Prior Slot Operations and/or supervisory experience Demonstrated ability to accurately account for cash transactions Demonstrated ability to work successfully with the publicThese skills and abilities are typically acquired through the completion of a high school education or equivalent and two years experience directly related to casino or slot operations with one year supervisory experience or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position
Mar 28, 2024
Full time
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.POSITION PURPOSEProvide direct and general supervision to slot team in order to ensure the highest level of guest satisfaction; ensure compliance with gaming regulations while supporting Horseshoe St. Louis vision, mission and values.ESSENTIAL FUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)1. Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.2. Assist in observing slot play, resolve guest and employee problems and promote compliance with slot procedures and rules while ensuring slot security and reporting on specific play or problems as required.3. Monitor work areas to ensure cleanliness and safety standards are achieved and customer requests are addressed and resolved.4. Ensure slot employees are following established gaming and company procedures at all times.5. Respond to the needs of guests, and accurately handle guests' monetary transactions; has the resiliency to deal with difficult customers.6. Ensure the correct payment and verification of jackpots on slot machines according to established procedures.7. Proactively promote the Trop Advantage card program; understand current card benefits and information and presents program to customers.8. Accurately maintain and control of money flow during shift with customers and employees.9. Create and maintain an enjoyable environment for our casino guest, while ensuring the integrity of casino operations and adhere to all company policies, internal controls and Missouri Gaming Commission requirements.10. Have a clear understanding of slot machines operation and how to read the pay tables.11. Perform other duties as assigned by management.12. Demonstrate great customer service both externally and internally and provide a positive work environment.JOB QUALIFICATIONS Ability to obtain and maintain valid gaming license Must be at least 21 years of age Prior Slot Operations and/or supervisory experience Demonstrated ability to accurately account for cash transactions Demonstrated ability to work successfully with the publicThese skills and abilities are typically acquired through the completion of a high school education or equivalent and two years experience directly related to casino or slot operations with one year supervisory experience or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Table Games Dealer/Supervisor Dual-Rate performs all aspects of dealing assigned games while maintaining the highest standards in customer service. Assists in tracking play and game observation.ESSENTIAL JOB FUNCTIONS: Demonstrates an effective working knowledge of dealing policies and gaming procedures. Required to communicate all pertinent information to supervisors. Effectively handles casino gaming checks. Creates an opportunity for fun and excitement by being friendly, supportive and enthusiastic towards guests. Adheres to Harrah's appearance standards. Demonstrates positive acceptance of demanding scheduling needs. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High school diploma or GED is required. Must be able to successfully complete a basic math test, and pass a Harrah's audition displaying adequate gaming skills. Must proficiently deal a minimum of one major game, and have one year of previous dealing experience. Excellent employee and customer service skills are essential. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including in and around assigned Pit area during entire shift. Must be able to bend, reach, kneel, twist and grip items as necessary. Must be able to stand for 2- 3 hour increments. Must be able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must accurately balance chip bank at the beginning and end of each shift. Excellent vision (including peripheral) is needed to protect the games. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: Non-Key
Mar 28, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Table Games Dealer/Supervisor Dual-Rate performs all aspects of dealing assigned games while maintaining the highest standards in customer service. Assists in tracking play and game observation.ESSENTIAL JOB FUNCTIONS: Demonstrates an effective working knowledge of dealing policies and gaming procedures. Required to communicate all pertinent information to supervisors. Effectively handles casino gaming checks. Creates an opportunity for fun and excitement by being friendly, supportive and enthusiastic towards guests. Adheres to Harrah's appearance standards. Demonstrates positive acceptance of demanding scheduling needs. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High school diploma or GED is required. Must be able to successfully complete a basic math test, and pass a Harrah's audition displaying adequate gaming skills. Must proficiently deal a minimum of one major game, and have one year of previous dealing experience. Excellent employee and customer service skills are essential. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including in and around assigned Pit area during entire shift. Must be able to bend, reach, kneel, twist and grip items as necessary. Must be able to stand for 2- 3 hour increments. Must be able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must accurately balance chip bank at the beginning and end of each shift. Excellent vision (including peripheral) is needed to protect the games. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: Non-Key
General - Responsible for learning to: Responsible for team member scheduling, special requests, and PTO Responsible for preparing and conducting performance reviews Responsible for recommending, implementing and enforcing progressive discipline. Responsible for disciplinary and termination decisions in accordance with Company policy Implements and manages processes and programs to effectively control and reduce loss time injuries. Review and adjust staffing levels to maintain budgeted level of employment. Development of staff, interviews, hires, and evaluates. Review poker room activities and promotional status with Director of Poker. Assists Director with monitoring and adjusting performance to local competition. Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary. Have complete knowledge of all casino events and promotional activities, and assist as needed. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Card tables, table game drop box, table chip tray, playing cards, playing chips, automatic shuffler, and desktop computer. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Five to seven years' experience as a poker dealer, supervisor, or poker floor person with a 4-year degree in a related field or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of arithmetic, algebra and their applications. Knowledge of gaming laws and regulations. Skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Being aware of others' reactions and understanding why they react as they do; Talking to others to convey information effectively; Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the team member is required to walk and stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear; and lift up to 30 pounds. The team member must also frequently bend and reach and occasionally crouch or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The team member is also required to make ongoing repetitive motions of the arms and hands. Work Environment: The team member is within a casino environment, exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
Mar 28, 2024
Full time
General - Responsible for learning to: Responsible for team member scheduling, special requests, and PTO Responsible for preparing and conducting performance reviews Responsible for recommending, implementing and enforcing progressive discipline. Responsible for disciplinary and termination decisions in accordance with Company policy Implements and manages processes and programs to effectively control and reduce loss time injuries. Review and adjust staffing levels to maintain budgeted level of employment. Development of staff, interviews, hires, and evaluates. Review poker room activities and promotional status with Director of Poker. Assists Director with monitoring and adjusting performance to local competition. Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary. Have complete knowledge of all casino events and promotional activities, and assist as needed. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Card tables, table game drop box, table chip tray, playing cards, playing chips, automatic shuffler, and desktop computer. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Five to seven years' experience as a poker dealer, supervisor, or poker floor person with a 4-year degree in a related field or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of arithmetic, algebra and their applications. Knowledge of gaming laws and regulations. Skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Being aware of others' reactions and understanding why they react as they do; Talking to others to convey information effectively; Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the team member is required to walk and stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear; and lift up to 30 pounds. The team member must also frequently bend and reach and occasionally crouch or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The team member is also required to make ongoing repetitive motions of the arms and hands. Work Environment: The team member is within a casino environment, exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
Identified shifts will vary based on business needsThis is a salaried role and pay may vary based on experience Supervise daily Caesars Rewards activities, Interviews, selects, and trains employees for the department Conducts Performance Reviews in accordance with policies and procedures; provides feedback; coaches, develops, and guides as needed. Responds to and handles employee complaints (grievances) in a timely and efficient manner. Recommends or takes appropriate action when administering disciplinary processes in accordance with established policies and procedures. Supervises day-to-day operations of the Caesars Rewards staff ensuring excellent customer service. JOBSUMMARY: Reviews, analyzes and makes recommendations with respect to wage increases, promotions, or demotions as needed. Plans, supervises and monitors the work of the team members in assigned area(s). Monitors legal compliance with federal, state and gaming laws. Completes monthly tracking activities. Promotes departmental efficiency and effectiveness by staffing Total Rewards area commensurate with customer volume. Assists in developing operational procedures including regulatory requirements to be used in conjunction with Caesars Rewards programs. Trains and motivates staff to provide superior customer service. Maintains accurate customer account records and coupon/inventory controls during assigned shift. Determines weekly inventory orders /supplies for department. Work closely with Player Development and VIP services to coordinate logistical support for VIP parties and events. Monitors Caesars Rewards data. Constantly seeks ways to improve overall service scores Friendly/Helpful service and reduce customer Wait Times to positively impact department customer service. Responsible for fostering a positive and fun environment for employees to grow, ensuring fairness and consistency. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
Mar 28, 2024
Full time
Identified shifts will vary based on business needsThis is a salaried role and pay may vary based on experience Supervise daily Caesars Rewards activities, Interviews, selects, and trains employees for the department Conducts Performance Reviews in accordance with policies and procedures; provides feedback; coaches, develops, and guides as needed. Responds to and handles employee complaints (grievances) in a timely and efficient manner. Recommends or takes appropriate action when administering disciplinary processes in accordance with established policies and procedures. Supervises day-to-day operations of the Caesars Rewards staff ensuring excellent customer service. JOBSUMMARY: Reviews, analyzes and makes recommendations with respect to wage increases, promotions, or demotions as needed. Plans, supervises and monitors the work of the team members in assigned area(s). Monitors legal compliance with federal, state and gaming laws. Completes monthly tracking activities. Promotes departmental efficiency and effectiveness by staffing Total Rewards area commensurate with customer volume. Assists in developing operational procedures including regulatory requirements to be used in conjunction with Caesars Rewards programs. Trains and motivates staff to provide superior customer service. Maintains accurate customer account records and coupon/inventory controls during assigned shift. Determines weekly inventory orders /supplies for department. Work closely with Player Development and VIP services to coordinate logistical support for VIP parties and events. Monitors Caesars Rewards data. Constantly seeks ways to improve overall service scores Friendly/Helpful service and reduce customer Wait Times to positively impact department customer service. Responsible for fostering a positive and fun environment for employees to grow, ensuring fairness and consistency. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
Description The Department of Youth Services (DYS) is the juvenile justice agency for the Commonwealth of Massachusetts. We work with young people who are detained or committed and provide detention, custody, diagnosis, education, and support to young people ages 12-21. Most of the youth served are between the ages of 14 and 18. The Department promotes positive change for the youth committed to our care and has been on the forefront of de-institutionalization, in part, by providing adolescent-focused rehabilitation to youth in residential treatment. The Department of Youth Services employs staff in various professions and backgrounds to engage young people in strategies that support positive youth development. As a key member of the residential team, direct-care staff must monitor and provide on-site and immediate intervention of DYS youth in our residential facilities. For additional information about the Department of Youth Services and its programs please watch: Incumbents of positions in this series oversee food service activities, including the preparation and serving of food, plan menus, and evaluate prepared food for proper quality and quantity. Inspect food service areas; make recommendations to superiors concerning food service activities. The Department of Youth Services (DYS) is seeking a dynamic, experienced, person to fill the role of Food Service Supervisor at the Zara Cisco Brough Center located at 288 Lyman Street in Westborough, MA. Duties and Responsibilities (these duties are a general summary and not all inclusive): Oversee food service activities including the preparation and serving of food; evaluates prepared food to ensure that the quality and quantity meet established standards. Plan menus for cafeteria by consulting with dietitians and others to ensure meals served are ample in quantity and nutritionally sound. Inspect food services areas to ensure compliance with acceptable food service practice and application sanitation codes and safety standards; overseas cleaning of cafeteria. Ensure sufficient resources for efficient services by making recommendations to superiors concerning food service activities, including the purchase of supplies and equipment and improved policies and practices related to the purchase, storage, preparation and serving of food, etc. Maintain records of food service operations including food costs and the use for cost control purposes. Make recommendations for cafeteria budget by projecting personnel, food and equipment costs. Perform related duties such as interviewing applicants for employment, providing for the orientation and on the job training of subordinates and attending and conducting meetings. Preferred Qualifications: Knowledge of the principles and practices of food service management, including terminology in connection with large scale food service operations. Knowledge of the standard methods and techniques used in food preparation including cooking and baking and the serving, handling and storage of food. Knowledge of the safety and sanitation practices and procedures followed in food preparation including cooking and baking and the serving, handling and storage of food. Knowledge of the types and methods of the uses of utensils and equipment used in food preparation including cooking and baking and the serving, handling and storage of food. Knowledge of the effects of time, temperature and weather conditions on food. Knowledge of the proper quality, appearance and condition of food. Along with the principles and methods of inventory control of supplies and equipment. Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates training needs and providing or arranging for such trainings. Motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action. Ability to understand and apple the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities. Ability to judge the proper quality, appearance and condition of foods by sensory observation. Ability to read and interpret weights and measures tables, as well as perform arithmetic computations to determine percentages, ratios and proportions. Ability to give oral and written instructions in a precise and understandable manner. Schedule: 6:00 AM - 2:00 PM, with Sundays and Mondays off. Pre-Offer Process: Pre-Employment Requirements: Candidates must pass a pre-employment screening which includes: 1) Drug Screening; 2) Psychological Screening; 3) Medical Examination; and 4) Physical Abilities Test (PAT) for direct care positions. If you would like more information, please log on to the DYS website to access detailed information on the Pre-Employment process. A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants". Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the For questions, please contact the Office of Human Resources at 1- and select option . Qualifications First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in the preparation and cooking of food in a hotel, restaurant, cafeteria, catering firm, government or private institution and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below. Substitutions: I. An Associate's degree with a major in restaurant and hotel management, food service management, home economics, nutrition or dietetics may be substituted for a maximum of one year of the required (A) experience. II. A Bachelor's or higher degree with a major in restaurant and hotel management, food service management, home economics, nutrition or dietetics may be substituted for a maximum of two years of the required (A) experience. III. A diploma or certificate from a recognized trade, technical or vocational school, at the high school level or higher, with a major in culinary arts, food services or food trades may be substituted for a maximum of one year of the required (A) experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. NOTE: Educational substitutions will only be permitted for a maximum of two years of the required (A) experience. No substitutions will be permitted for the required (B) experience. Special Requirements: None. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Official Title: Food Service Supervisor I Primary Location: United States-Massachusetts-Westborough-PO 288-Lyman St Job: Food Services Agency: Department of Youth Services Schedule: Full-time Shift: Day Job Posting: Mar 25, 2024, 1:46:33 PM Number of Openings: 1 Salary: 64,949.30 - 92,874.60 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Natasha click apply for full job details
Mar 28, 2024
Full time
Description The Department of Youth Services (DYS) is the juvenile justice agency for the Commonwealth of Massachusetts. We work with young people who are detained or committed and provide detention, custody, diagnosis, education, and support to young people ages 12-21. Most of the youth served are between the ages of 14 and 18. The Department promotes positive change for the youth committed to our care and has been on the forefront of de-institutionalization, in part, by providing adolescent-focused rehabilitation to youth in residential treatment. The Department of Youth Services employs staff in various professions and backgrounds to engage young people in strategies that support positive youth development. As a key member of the residential team, direct-care staff must monitor and provide on-site and immediate intervention of DYS youth in our residential facilities. For additional information about the Department of Youth Services and its programs please watch: Incumbents of positions in this series oversee food service activities, including the preparation and serving of food, plan menus, and evaluate prepared food for proper quality and quantity. Inspect food service areas; make recommendations to superiors concerning food service activities. The Department of Youth Services (DYS) is seeking a dynamic, experienced, person to fill the role of Food Service Supervisor at the Zara Cisco Brough Center located at 288 Lyman Street in Westborough, MA. Duties and Responsibilities (these duties are a general summary and not all inclusive): Oversee food service activities including the preparation and serving of food; evaluates prepared food to ensure that the quality and quantity meet established standards. Plan menus for cafeteria by consulting with dietitians and others to ensure meals served are ample in quantity and nutritionally sound. Inspect food services areas to ensure compliance with acceptable food service practice and application sanitation codes and safety standards; overseas cleaning of cafeteria. Ensure sufficient resources for efficient services by making recommendations to superiors concerning food service activities, including the purchase of supplies and equipment and improved policies and practices related to the purchase, storage, preparation and serving of food, etc. Maintain records of food service operations including food costs and the use for cost control purposes. Make recommendations for cafeteria budget by projecting personnel, food and equipment costs. Perform related duties such as interviewing applicants for employment, providing for the orientation and on the job training of subordinates and attending and conducting meetings. Preferred Qualifications: Knowledge of the principles and practices of food service management, including terminology in connection with large scale food service operations. Knowledge of the standard methods and techniques used in food preparation including cooking and baking and the serving, handling and storage of food. Knowledge of the safety and sanitation practices and procedures followed in food preparation including cooking and baking and the serving, handling and storage of food. Knowledge of the types and methods of the uses of utensils and equipment used in food preparation including cooking and baking and the serving, handling and storage of food. Knowledge of the effects of time, temperature and weather conditions on food. Knowledge of the proper quality, appearance and condition of food. Along with the principles and methods of inventory control of supplies and equipment. Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates training needs and providing or arranging for such trainings. Motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action. Ability to understand and apple the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities. Ability to judge the proper quality, appearance and condition of foods by sensory observation. Ability to read and interpret weights and measures tables, as well as perform arithmetic computations to determine percentages, ratios and proportions. Ability to give oral and written instructions in a precise and understandable manner. Schedule: 6:00 AM - 2:00 PM, with Sundays and Mondays off. Pre-Offer Process: Pre-Employment Requirements: Candidates must pass a pre-employment screening which includes: 1) Drug Screening; 2) Psychological Screening; 3) Medical Examination; and 4) Physical Abilities Test (PAT) for direct care positions. If you would like more information, please log on to the DYS website to access detailed information on the Pre-Employment process. A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants". Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the For questions, please contact the Office of Human Resources at 1- and select option . Qualifications First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in the preparation and cooking of food in a hotel, restaurant, cafeteria, catering firm, government or private institution and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below. Substitutions: I. An Associate's degree with a major in restaurant and hotel management, food service management, home economics, nutrition or dietetics may be substituted for a maximum of one year of the required (A) experience. II. A Bachelor's or higher degree with a major in restaurant and hotel management, food service management, home economics, nutrition or dietetics may be substituted for a maximum of two years of the required (A) experience. III. A diploma or certificate from a recognized trade, technical or vocational school, at the high school level or higher, with a major in culinary arts, food services or food trades may be substituted for a maximum of one year of the required (A) experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. NOTE: Educational substitutions will only be permitted for a maximum of two years of the required (A) experience. No substitutions will be permitted for the required (B) experience. Special Requirements: None. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Official Title: Food Service Supervisor I Primary Location: United States-Massachusetts-Westborough-PO 288-Lyman St Job: Food Services Agency: Department of Youth Services Schedule: Full-time Shift: Day Job Posting: Mar 25, 2024, 1:46:33 PM Number of Openings: 1 Salary: 64,949.30 - 92,874.60 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Natasha click apply for full job details
Food & Beverage Supervisor Job Details Level Experienced Job Location Hotel Blackhawk - Davenport, IA Position Type Full Time Job Shift Any ESSENTIAL DUTIES AND RESPONSIBILITIES Come and be a part of history! Hotel Blackhawk; a hotel with a century of elegance, located in downtown Davenport, Iowa, is looking for a Food & Beverage Supervisor to lead at Bix Bistro, Rise coffeeshop and our bowling lounge. Join a team that knows how to have fun while working hard! A team that shares passion, perseverance and humility. Guest Services: 60% Interacts with guests to obtain feedback on product quality and service levels Responds to and handles guest problems and complaints Observes service behaviors of employees and provides feedback to individuals and managers Assist with service during heavy meal times Managerial Tasks: 20% Provides direction for all day-to-day operations Assist with recruitment, hiring, and training of all F&B staff Impose disciplinary action when necessary Conducts annual performance reviews for all F&B hourly staff Administrative Tasks: 20% Keep a clean work area according to health and kitchen standards Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Ensures property policies are administered fairly and consistently Manage inventory of all front of the house kitchen items, BDT, and Banquets Assist with the creation and implementation of new menu items Maintain a low labor cost Assist with scheduling all Bix, BDT, and Banquet employees based on occupancy, events, and employee status Attend all BEO, F&B, Culinary, and staff meetings Ensures compliance with tip distribution, safe service of alcohol, food handling, and sanitation standards This full time positions comes with a full benefit package after 90 days to include optional health benefits, supplemental insurances, company paid $50,000 life insurance, holiday pay, accrued PTO, travel discounts, meal discounts and more. Qualifications QUALIFICATIONS/SKILLS: each essential duty satisfactorily. skill, and/or ability required. To perform this job successfully, an individual must be able to perform The requirements listed below are representative of the knowledge, High School Diploma or Equivalent Ability to read and write in English Ability to read and comprehend instructions, short correspondence, and memos Ability to write correspondence Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees May be required to compute basic arithmetic Availability on weekends and holidays Must be able to pass a background check DESIRED QUALIFICATIONS: Associates Degree in Hospitality or related field with two years ofexperience in a Food & Beverage role. PHYSICAL DEMANDS: While performing the duties of this job, the person must be able tofrequently move about inside the kitchen and dining areas. WORK SCHEDULE: Work a full time varied schedule including days, nights, weekdays, andweekends as assigned by the Food & Beverage Manager/ Director.
Mar 27, 2024
Full time
Food & Beverage Supervisor Job Details Level Experienced Job Location Hotel Blackhawk - Davenport, IA Position Type Full Time Job Shift Any ESSENTIAL DUTIES AND RESPONSIBILITIES Come and be a part of history! Hotel Blackhawk; a hotel with a century of elegance, located in downtown Davenport, Iowa, is looking for a Food & Beverage Supervisor to lead at Bix Bistro, Rise coffeeshop and our bowling lounge. Join a team that knows how to have fun while working hard! A team that shares passion, perseverance and humility. Guest Services: 60% Interacts with guests to obtain feedback on product quality and service levels Responds to and handles guest problems and complaints Observes service behaviors of employees and provides feedback to individuals and managers Assist with service during heavy meal times Managerial Tasks: 20% Provides direction for all day-to-day operations Assist with recruitment, hiring, and training of all F&B staff Impose disciplinary action when necessary Conducts annual performance reviews for all F&B hourly staff Administrative Tasks: 20% Keep a clean work area according to health and kitchen standards Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Ensures property policies are administered fairly and consistently Manage inventory of all front of the house kitchen items, BDT, and Banquets Assist with the creation and implementation of new menu items Maintain a low labor cost Assist with scheduling all Bix, BDT, and Banquet employees based on occupancy, events, and employee status Attend all BEO, F&B, Culinary, and staff meetings Ensures compliance with tip distribution, safe service of alcohol, food handling, and sanitation standards This full time positions comes with a full benefit package after 90 days to include optional health benefits, supplemental insurances, company paid $50,000 life insurance, holiday pay, accrued PTO, travel discounts, meal discounts and more. Qualifications QUALIFICATIONS/SKILLS: each essential duty satisfactorily. skill, and/or ability required. To perform this job successfully, an individual must be able to perform The requirements listed below are representative of the knowledge, High School Diploma or Equivalent Ability to read and write in English Ability to read and comprehend instructions, short correspondence, and memos Ability to write correspondence Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees May be required to compute basic arithmetic Availability on weekends and holidays Must be able to pass a background check DESIRED QUALIFICATIONS: Associates Degree in Hospitality or related field with two years ofexperience in a Food & Beverage role. PHYSICAL DEMANDS: While performing the duties of this job, the person must be able tofrequently move about inside the kitchen and dining areas. WORK SCHEDULE: Work a full time varied schedule including days, nights, weekdays, andweekends as assigned by the Food & Beverage Manager/ Director.
Wage Rate $18.00/hour Overview Are you looking for a career with premium benefits and the potential for growth? At Trinity Services Group, we have created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. We also offer a $250 bonus for completing our Rookie's Fast Track Program within the first 60 days! We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today! We are proud to be a military and veteran friendly employer. About This Position The Food Service Supervisor is responsible for the supervision of inmate labor as well as team members assisting with the food service operation in a correctional facility. This position will also accurately and efficiently prepare and serve a variety of food items in accordance with assigned work instructions and menus as well as utilize a variety of food preparation utensils and machines in preparing food. Our ideal Food Service Supervisor excels at the following: Passionate about food and service Has a solid understanding of food handling regulations Desire to always learn more Ability to work as a team member, as well as independently Ability to multi-task and adapt to changes quickly Dependable and flexible Essential Functions/Core Responsibilities Supervise inmate labor and/or team members in the kitchen during food prep and food service shifts in the kitchen. Prepare, assist, or instructs inmate labor and/or team members in the preparation of quality foods according to the planned menu, recipes, and work instructions in a timely manner. Ensure that all food is stored properly and in sanitary manner. Serve food during planned meal schedules and according to department policies and procedures. Utilize kitchen utensils/equipment to cook, prepare and serve food according to recipes. Use proper utensils to serve menued portions and as appropriate to meet clients' nutritional needs. Follow all food safety regulations pertaining to sanitation, food handling and storage. Train other food service workers. Maintain a clean work area/environment that includes cleaning of refrigerators and/or freezers, cooking equipment and serving equipment. Follow facility uniform policy. Keep up with garbage collection and keep kitchen floors clean from excess food/trash. Ensure kitchen is kept clean and that the environment is ready for food prep/serving including sweeping, mopping and dishwashing. Proper portions and utensils are being reviewed for service. Promote a healthy and safe work environment for other employees/inmates. This role includes physical demands such as lifting, bending, pushing, kneeling, walking, and standing for extended periods of time. Be able to stand and be on your feet for much of the scheduled shift. Perform other related duties as assigned. What You'll Need Required: High School Diploma or Equivalent, and you must be at least 18 years of age. Preferred: Prior institutional food service or restaurant experience is preferred. Benefits Trinity Services Group (TSG) offers comprehensive benefits to all regular-full time employees: Medical w/prescription coverage Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year. Dental Vision Basic Life and Basic Accidental Death and Dismemberment Insurance Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you TSG also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for: Paid Time Off Company Match for the 401(k) Retirement Savings Plan We now also offer DailyPay providing you immediate access to earned wages. EEO Statement We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:
Mar 27, 2024
Full time
Wage Rate $18.00/hour Overview Are you looking for a career with premium benefits and the potential for growth? At Trinity Services Group, we have created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. We also offer a $250 bonus for completing our Rookie's Fast Track Program within the first 60 days! We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today! We are proud to be a military and veteran friendly employer. About This Position The Food Service Supervisor is responsible for the supervision of inmate labor as well as team members assisting with the food service operation in a correctional facility. This position will also accurately and efficiently prepare and serve a variety of food items in accordance with assigned work instructions and menus as well as utilize a variety of food preparation utensils and machines in preparing food. Our ideal Food Service Supervisor excels at the following: Passionate about food and service Has a solid understanding of food handling regulations Desire to always learn more Ability to work as a team member, as well as independently Ability to multi-task and adapt to changes quickly Dependable and flexible Essential Functions/Core Responsibilities Supervise inmate labor and/or team members in the kitchen during food prep and food service shifts in the kitchen. Prepare, assist, or instructs inmate labor and/or team members in the preparation of quality foods according to the planned menu, recipes, and work instructions in a timely manner. Ensure that all food is stored properly and in sanitary manner. Serve food during planned meal schedules and according to department policies and procedures. Utilize kitchen utensils/equipment to cook, prepare and serve food according to recipes. Use proper utensils to serve menued portions and as appropriate to meet clients' nutritional needs. Follow all food safety regulations pertaining to sanitation, food handling and storage. Train other food service workers. Maintain a clean work area/environment that includes cleaning of refrigerators and/or freezers, cooking equipment and serving equipment. Follow facility uniform policy. Keep up with garbage collection and keep kitchen floors clean from excess food/trash. Ensure kitchen is kept clean and that the environment is ready for food prep/serving including sweeping, mopping and dishwashing. Proper portions and utensils are being reviewed for service. Promote a healthy and safe work environment for other employees/inmates. This role includes physical demands such as lifting, bending, pushing, kneeling, walking, and standing for extended periods of time. Be able to stand and be on your feet for much of the scheduled shift. Perform other related duties as assigned. What You'll Need Required: High School Diploma or Equivalent, and you must be at least 18 years of age. Preferred: Prior institutional food service or restaurant experience is preferred. Benefits Trinity Services Group (TSG) offers comprehensive benefits to all regular-full time employees: Medical w/prescription coverage Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year. Dental Vision Basic Life and Basic Accidental Death and Dismemberment Insurance Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you TSG also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for: Paid Time Off Company Match for the 401(k) Retirement Savings Plan We now also offer DailyPay providing you immediate access to earned wages. EEO Statement We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:
Wage Rate $18.00/hour Overview Are you looking for a career with premium benefits and the potential for growth? At Trinity Services Group, we have created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. We also offer a $250 bonus for completing our Rookie's Fast Track Program within the first 60 days! We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today! We are proud to be a military and veteran friendly employer. About This Position The Food Service Supervisor is responsible for the supervision of inmate labor as well as team members assisting with the food service operation in a correctional facility. This position will also accurately and efficiently prepare and serve a variety of food items in accordance with assigned work instructions and menus as well as utilize a variety of food preparation utensils and machines in preparing food. Our ideal Food Service Supervisor excels at the following: Passionate about food and service Has a solid understanding of food handling regulations Desire to always learn more Ability to work as a team member, as well as independently Ability to multi-task and adapt to changes quickly Dependable and flexible Essential Functions/Core Responsibilities Supervise inmate labor and/or team members in the kitchen during food prep and food service shifts in the kitchen. Prepare, assist, or instructs inmate labor and/or team members in the preparation of quality foods according to the planned menu, recipes, and work instructions in a timely manner. Ensure that all food is stored properly and in sanitary manner. Serve food during planned meal schedules and according to department policies and procedures. Utilize kitchen utensils/equipment to cook, prepare and serve food according to recipes. Use proper utensils to serve menued portions and as appropriate to meet clients' nutritional needs. Follow all food safety regulations pertaining to sanitation, food handling and storage. Train other food service workers. Maintain a clean work area/environment that includes cleaning of refrigerators and/or freezers, cooking equipment and serving equipment. Follow facility uniform policy. Keep up with garbage collection and keep kitchen floors clean from excess food/trash. Ensure kitchen is kept clean and that the environment is ready for food prep/serving including sweeping, mopping and dishwashing. Proper portions and utensils are being reviewed for service. Promote a healthy and safe work environment for other employees/inmates. This role includes physical demands such as lifting, bending, pushing, kneeling, walking, and standing for extended periods of time. Be able to stand and be on your feet for much of the scheduled shift. Perform other related duties as assigned. What You'll Need Required: High School Diploma or Equivalent, and you must be at least 18 years of age. Preferred: Prior institutional food service or restaurant experience is preferred. Benefits Trinity Services Group (TSG) offers comprehensive benefits to all regular-full time employees: Medical w/prescription coverage Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year. Dental Vision Basic Life and Basic Accidental Death and Dismemberment Insurance Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you TSG also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for: Paid Time Off Company Match for the 401(k) Retirement Savings Plan We now also offer DailyPay providing you immediate access to earned wages. EEO Statement We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:
Mar 27, 2024
Full time
Wage Rate $18.00/hour Overview Are you looking for a career with premium benefits and the potential for growth? At Trinity Services Group, we have created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. We also offer a $250 bonus for completing our Rookie's Fast Track Program within the first 60 days! We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today! We are proud to be a military and veteran friendly employer. About This Position The Food Service Supervisor is responsible for the supervision of inmate labor as well as team members assisting with the food service operation in a correctional facility. This position will also accurately and efficiently prepare and serve a variety of food items in accordance with assigned work instructions and menus as well as utilize a variety of food preparation utensils and machines in preparing food. Our ideal Food Service Supervisor excels at the following: Passionate about food and service Has a solid understanding of food handling regulations Desire to always learn more Ability to work as a team member, as well as independently Ability to multi-task and adapt to changes quickly Dependable and flexible Essential Functions/Core Responsibilities Supervise inmate labor and/or team members in the kitchen during food prep and food service shifts in the kitchen. Prepare, assist, or instructs inmate labor and/or team members in the preparation of quality foods according to the planned menu, recipes, and work instructions in a timely manner. Ensure that all food is stored properly and in sanitary manner. Serve food during planned meal schedules and according to department policies and procedures. Utilize kitchen utensils/equipment to cook, prepare and serve food according to recipes. Use proper utensils to serve menued portions and as appropriate to meet clients' nutritional needs. Follow all food safety regulations pertaining to sanitation, food handling and storage. Train other food service workers. Maintain a clean work area/environment that includes cleaning of refrigerators and/or freezers, cooking equipment and serving equipment. Follow facility uniform policy. Keep up with garbage collection and keep kitchen floors clean from excess food/trash. Ensure kitchen is kept clean and that the environment is ready for food prep/serving including sweeping, mopping and dishwashing. Proper portions and utensils are being reviewed for service. Promote a healthy and safe work environment for other employees/inmates. This role includes physical demands such as lifting, bending, pushing, kneeling, walking, and standing for extended periods of time. Be able to stand and be on your feet for much of the scheduled shift. Perform other related duties as assigned. What You'll Need Required: High School Diploma or Equivalent, and you must be at least 18 years of age. Preferred: Prior institutional food service or restaurant experience is preferred. Benefits Trinity Services Group (TSG) offers comprehensive benefits to all regular-full time employees: Medical w/prescription coverage Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year. Dental Vision Basic Life and Basic Accidental Death and Dismemberment Insurance Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you TSG also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for: Paid Time Off Company Match for the 401(k) Retirement Savings Plan We now also offer DailyPay providing you immediate access to earned wages. EEO Statement We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:
Krispy Kreme Doughnuts, Inc.
Springfield, Missouri
Our mission is to touch and enhance lives through the joy that is Krispy Kreme, and in the role of Shift Supervisor, you play a big part in delivering that joy by running an efficient and happy shop. If you are organized and enjoy all aspects of making and selling doughnuts (both in shops and through our doughnut delivery drivers), this job is for youWhat will you do?You will get to oversee the proper operations of all shop activities that revolve around making our sweet treats and inspiring customer wonder. This includes training our Krispy Kremers to assist customers in a fun and joyful way. Running the shop also involves planning for the types of doughnuts we'll make and keeping things on track. We always want those doughnuts hot and readyYou'll engage with our customers to help them select doughnuts, operate our point-of-sale system, drive through, and make beverages for them.You'll make sure the uniforms are clean and tidy, and that the shop is always clean too. You'll help plan the scheduling and work shifts for the team, and you'll be a leader and a team player. There might be times you have to handle customer complaints or other issues that may arise. Represent Krispy Kreme as a company to the best of your ability by making our guests feel welcomed and at home in our shops. Express why our sweet treats are so special You're also the go-to person for assuring shop safety- locking doors when closing, handling cash and security.On the moveGet ready to get moving This isn't the role for someone who wants to sit all day. You'll be packing doughnuts (gently), sweeping, mopping, engaging with our guests and fellow Krispy Kremers, and helping in all aspects of the shop. You might need to lift boxes of ingredients for our sweet treats- usually around 25 pounds but sometimes up to 75 pounds. You'll also help delivery trucks load or unload when needed. Keep in mind our shop is a dynamic environment, it might be warm and a bit noisy by our equipment or chilly on a loading dock.What you should haveYou are 18 years of age or older, you're flexible to work any day of the week, and you're reliable. You have great organizational skills, and enjoy communicating and leading others. You preferably have a high school diploma or GED.
Mar 27, 2024
Full time
Our mission is to touch and enhance lives through the joy that is Krispy Kreme, and in the role of Shift Supervisor, you play a big part in delivering that joy by running an efficient and happy shop. If you are organized and enjoy all aspects of making and selling doughnuts (both in shops and through our doughnut delivery drivers), this job is for youWhat will you do?You will get to oversee the proper operations of all shop activities that revolve around making our sweet treats and inspiring customer wonder. This includes training our Krispy Kremers to assist customers in a fun and joyful way. Running the shop also involves planning for the types of doughnuts we'll make and keeping things on track. We always want those doughnuts hot and readyYou'll engage with our customers to help them select doughnuts, operate our point-of-sale system, drive through, and make beverages for them.You'll make sure the uniforms are clean and tidy, and that the shop is always clean too. You'll help plan the scheduling and work shifts for the team, and you'll be a leader and a team player. There might be times you have to handle customer complaints or other issues that may arise. Represent Krispy Kreme as a company to the best of your ability by making our guests feel welcomed and at home in our shops. Express why our sweet treats are so special You're also the go-to person for assuring shop safety- locking doors when closing, handling cash and security.On the moveGet ready to get moving This isn't the role for someone who wants to sit all day. You'll be packing doughnuts (gently), sweeping, mopping, engaging with our guests and fellow Krispy Kremers, and helping in all aspects of the shop. You might need to lift boxes of ingredients for our sweet treats- usually around 25 pounds but sometimes up to 75 pounds. You'll also help delivery trucks load or unload when needed. Keep in mind our shop is a dynamic environment, it might be warm and a bit noisy by our equipment or chilly on a loading dock.What you should haveYou are 18 years of age or older, you're flexible to work any day of the week, and you're reliable. You have great organizational skills, and enjoy communicating and leading others. You preferably have a high school diploma or GED.
Our mission is to touch and enhance lives through the joy that is Krispy Kreme, and in the role of Shift Supervisor, you play a big part in delivering that joy by running an efficient and happy shop. If you are organized and enjoy all aspects of making and selling doughnuts (both in shops and through our doughnut delivery drivers), this job is for youWhat will you do?You will get to oversee the proper operations of all shop activities that revolve around making our sweet treats and inspiring customer wonder. This includes training our Krispy Kremers to assist customers in a fun and joyful way. Running the shop also involves planning for the types of doughnuts we'll make and keeping things on track. We always want those doughnuts hot and readyYou'll engage with our customers to help them select doughnuts, operate our point-of-sale system, drive through, and make beverages for them.You'll make sure the uniforms are clean and tidy, and that the shop is always clean too. You'll help plan the scheduling and work shifts for the team, and you'll be a leader and a team player. There might be times you have to handle customer complaints or other issues that may arise. Represent Krispy Kreme as a company to the best of your ability by making our guests feel welcomed and at home in our shops. Express why our sweet treats are so special You're also the go-to person for assuring shop safety- locking doors when closing, handling cash and security.On the moveGet ready to get moving This isn't the role for someone who wants to sit all day. You'll be packing doughnuts (gently), sweeping, mopping, engaging with our guests and fellow Krispy Kremers, and helping in all aspects of the shop. You might need to lift boxes of ingredients for our sweet treats- usually around 25 pounds but sometimes up to 75 pounds. You'll also help delivery trucks load or unload when needed. Keep in mind our shop is a dynamic environment, it might be warm and a bit noisy by our equipment or chilly on a loading dock.What you should haveYou are 18 years of age or older, you're flexible to work any day of the week, and you're reliable. You have great organizational skills, and enjoy communicating and leading others. You preferably have a high school diploma or GED.
Mar 27, 2024
Full time
Our mission is to touch and enhance lives through the joy that is Krispy Kreme, and in the role of Shift Supervisor, you play a big part in delivering that joy by running an efficient and happy shop. If you are organized and enjoy all aspects of making and selling doughnuts (both in shops and through our doughnut delivery drivers), this job is for youWhat will you do?You will get to oversee the proper operations of all shop activities that revolve around making our sweet treats and inspiring customer wonder. This includes training our Krispy Kremers to assist customers in a fun and joyful way. Running the shop also involves planning for the types of doughnuts we'll make and keeping things on track. We always want those doughnuts hot and readyYou'll engage with our customers to help them select doughnuts, operate our point-of-sale system, drive through, and make beverages for them.You'll make sure the uniforms are clean and tidy, and that the shop is always clean too. You'll help plan the scheduling and work shifts for the team, and you'll be a leader and a team player. There might be times you have to handle customer complaints or other issues that may arise. Represent Krispy Kreme as a company to the best of your ability by making our guests feel welcomed and at home in our shops. Express why our sweet treats are so special You're also the go-to person for assuring shop safety- locking doors when closing, handling cash and security.On the moveGet ready to get moving This isn't the role for someone who wants to sit all day. You'll be packing doughnuts (gently), sweeping, mopping, engaging with our guests and fellow Krispy Kremers, and helping in all aspects of the shop. You might need to lift boxes of ingredients for our sweet treats- usually around 25 pounds but sometimes up to 75 pounds. You'll also help delivery trucks load or unload when needed. Keep in mind our shop is a dynamic environment, it might be warm and a bit noisy by our equipment or chilly on a loading dock.What you should haveYou are 18 years of age or older, you're flexible to work any day of the week, and you're reliable. You have great organizational skills, and enjoy communicating and leading others. You preferably have a high school diploma or GED.
Krispy Kreme Doughnuts, Inc.
Charleston, South Carolina
Our mission is to touch and enhance lives through the joy that is Krispy Kreme, and in the role of Shift Supervisor, you play a big part in delivering that joy by running an efficient and happy shop. If you are organized and enjoy all aspects of making and selling doughnuts (both in shops and through our doughnut delivery drivers), this job is for youWhat will you do?You will get to oversee the proper operations of all shop activities that revolve around making our sweet treats and inspiring customer wonder. This includes training our Krispy Kremers to assist customers in a fun and joyful way. Running the shop also involves planning for the types of doughnuts we'll make and keeping things on track. We always want those doughnuts hot and readyYou'll engage with our customers to help them select doughnuts, operate our point-of-sale system, drive through, and make beverages for them.You'll make sure the uniforms are clean and tidy, and that the shop is always clean too. You'll help plan the scheduling and work shifts for the team, and you'll be a leader and a team player. There might be times you have to handle customer complaints or other issues that may arise. Represent Krispy Kreme as a company to the best of your ability by making our guests feel welcomed and at home in our shops. Express why our sweet treats are so special You're also the go-to person for assuring shop safety- locking doors when closing, handling cash and security.On the moveGet ready to get moving This isn't the role for someone who wants to sit all day. You'll be packing doughnuts (gently), sweeping, mopping, engaging with our guests and fellow Krispy Kremers, and helping in all aspects of the shop. You might need to lift boxes of ingredients for our sweet treats- usually around 25 pounds but sometimes up to 75 pounds. You'll also help delivery trucks load or unload when needed. Keep in mind our shop is a dynamic environment, it might be warm and a bit noisy by our equipment or chilly on a loading dock.What you should haveYou are 18 years of age or older, you're flexible to work any day of the week, and you're reliable. You have great organizational skills, and enjoy communicating and leading others. You preferably have a high school diploma or GED.
Mar 27, 2024
Full time
Our mission is to touch and enhance lives through the joy that is Krispy Kreme, and in the role of Shift Supervisor, you play a big part in delivering that joy by running an efficient and happy shop. If you are organized and enjoy all aspects of making and selling doughnuts (both in shops and through our doughnut delivery drivers), this job is for youWhat will you do?You will get to oversee the proper operations of all shop activities that revolve around making our sweet treats and inspiring customer wonder. This includes training our Krispy Kremers to assist customers in a fun and joyful way. Running the shop also involves planning for the types of doughnuts we'll make and keeping things on track. We always want those doughnuts hot and readyYou'll engage with our customers to help them select doughnuts, operate our point-of-sale system, drive through, and make beverages for them.You'll make sure the uniforms are clean and tidy, and that the shop is always clean too. You'll help plan the scheduling and work shifts for the team, and you'll be a leader and a team player. There might be times you have to handle customer complaints or other issues that may arise. Represent Krispy Kreme as a company to the best of your ability by making our guests feel welcomed and at home in our shops. Express why our sweet treats are so special You're also the go-to person for assuring shop safety- locking doors when closing, handling cash and security.On the moveGet ready to get moving This isn't the role for someone who wants to sit all day. You'll be packing doughnuts (gently), sweeping, mopping, engaging with our guests and fellow Krispy Kremers, and helping in all aspects of the shop. You might need to lift boxes of ingredients for our sweet treats- usually around 25 pounds but sometimes up to 75 pounds. You'll also help delivery trucks load or unload when needed. Keep in mind our shop is a dynamic environment, it might be warm and a bit noisy by our equipment or chilly on a loading dock.What you should haveYou are 18 years of age or older, you're flexible to work any day of the week, and you're reliable. You have great organizational skills, and enjoy communicating and leading others. You preferably have a high school diploma or GED.
Our mission is to touch and enhance lives through the joy that is Krispy Kreme, and in the role of Shift Supervisor, you play a big part in delivering that joy by running an efficient and happy shop. If you are organized and enjoy all aspects of making and selling doughnuts (both in shops and through our doughnut delivery drivers), this job is for youWhat will you do?You will get to oversee the proper operations of all shop activities that revolve around making our sweet treats and inspiring customer wonder. This includes training our Krispy Kremers to assist customers in a fun and joyful way. Running the shop also involves planning for the types of doughnuts we'll make and keeping things on track. We always want those doughnuts hot and readyYou'll engage with our customers to help them select doughnuts, operate our point-of-sale system, drive through, and make beverages for them.You'll make sure the uniforms are clean and tidy, and that the shop is always clean too. You'll help plan the scheduling and work shifts for the team, and you'll be a leader and a team player. There might be times you have to handle customer complaints or other issues that may arise. Represent Krispy Kreme as a company to the best of your ability by making our guests feel welcomed and at home in our shops. Express why our sweet treats are so special You're also the go-to person for assuring shop safety- locking doors when closing, handling cash and security.On the moveGet ready to get moving This isn't the role for someone who wants to sit all day. You'll be packing doughnuts (gently), sweeping, mopping, engaging with our guests and fellow Krispy Kremers, and helping in all aspects of the shop. You might need to lift boxes of ingredients for our sweet treats- usually around 25 pounds but sometimes up to 75 pounds. You'll also help delivery trucks load or unload when needed. Keep in mind our shop is a dynamic environment, it might be warm and a bit noisy by our equipment or chilly on a loading dock.What you should haveYou are 18 years of age or older, you're flexible to work any day of the week, and you're reliable. You have great organizational skills, and enjoy communicating and leading others. You preferably have a high school diploma or GED.
Mar 27, 2024
Full time
Our mission is to touch and enhance lives through the joy that is Krispy Kreme, and in the role of Shift Supervisor, you play a big part in delivering that joy by running an efficient and happy shop. If you are organized and enjoy all aspects of making and selling doughnuts (both in shops and through our doughnut delivery drivers), this job is for youWhat will you do?You will get to oversee the proper operations of all shop activities that revolve around making our sweet treats and inspiring customer wonder. This includes training our Krispy Kremers to assist customers in a fun and joyful way. Running the shop also involves planning for the types of doughnuts we'll make and keeping things on track. We always want those doughnuts hot and readyYou'll engage with our customers to help them select doughnuts, operate our point-of-sale system, drive through, and make beverages for them.You'll make sure the uniforms are clean and tidy, and that the shop is always clean too. You'll help plan the scheduling and work shifts for the team, and you'll be a leader and a team player. There might be times you have to handle customer complaints or other issues that may arise. Represent Krispy Kreme as a company to the best of your ability by making our guests feel welcomed and at home in our shops. Express why our sweet treats are so special You're also the go-to person for assuring shop safety- locking doors when closing, handling cash and security.On the moveGet ready to get moving This isn't the role for someone who wants to sit all day. You'll be packing doughnuts (gently), sweeping, mopping, engaging with our guests and fellow Krispy Kremers, and helping in all aspects of the shop. You might need to lift boxes of ingredients for our sweet treats- usually around 25 pounds but sometimes up to 75 pounds. You'll also help delivery trucks load or unload when needed. Keep in mind our shop is a dynamic environment, it might be warm and a bit noisy by our equipment or chilly on a loading dock.What you should haveYou are 18 years of age or older, you're flexible to work any day of the week, and you're reliable. You have great organizational skills, and enjoy communicating and leading others. You preferably have a high school diploma or GED.