Identified shifts will vary based on business needsThis is a salaried role and pay may vary based on experience Join the team that puts fun first. At Harrah's Ak-Chin, making grown-ups smile and play is what we do best, which is why we stack our dream team with passionate, energetic employees. Creativity, innovation and inspiration welcome.JOB SUMMARY: Coordinates all assigned Harrah's Ak-Chin Casino events and promotions, advances assigned entertainment acts with the dual purpose of providing a positive impact on guest & performer relationships and increasing profitability. ESSENTIAL JOB FUNCTIONS: Assists in: Is Directly Responsible for: Is expected to communicate with other departments in a detail-oriented and timely manner: Coordinates purchasing process, in compliance with all regulatory and purchasing guidelines. Maintains and updates department recordkeeping of events, promotions and entertainment by maintaining individual project folders, both paper and electronic. Maintains security and confidentiality of files, records and lists. Supports events, promotions and entertainment assigned to fellow coordinators to help ensure their success. Provides outstanding guest service at all times always is a liaison and greeter for production staff, tour manager(s), crew, hotel staff for concerts and other performances produced by Harrah's Ak-Chin. Budgeting of yearlong calendar of promotions, events and entertainment by tracking all project data, including but not limited to response rates, expense documents, invoice submissions. Conception and planning of yearlong calendar by tracking and submitting accurate feedback on all events, promotions and entertainment performances. Coordinating with Planning and Analysis to generate event, promotion and entertainment PRO and POST formas. Execution of all events, promotions on/off the property. Very detailed and thorough planning of all events and promotions. Very detailed and thorough advancement of all entertainment acts and performances. Preparation, review and submission of all event, promotion, entertainment internal controls including but not limited to promotional rules, Tribal Gaming Agency notifications, requests and other regulations. Preparation, accuracy, review and proofing of all events, promotion & entertainment creative and copy including but not limited to creative assignment forms, invitations, e-mails and other marketing assets. Use of supplied tools to accurately track the following: finances, guest counts and regulatory approvals. Keeping all event & entertainment folders up to date, responsible for submitting all request forms in a timely manner. Keeping all event & entertainment checklists up to date and adhering to set timelines. Clear and timely coordination of both volunteer and on-call employee labor, as appropriate. Providing accurate processing of all applicable prize documentation including but not limited to forms 1099, W2-G, Bank Secrecy Act documentation, Prize Logs, MTL reporting, etc Accurately communicating all project details / plans to the events, promotions and entertainment team according to all departmental processes, regarding guest registration and tracking procedures, including but not limited to offer codes, response rates, promotions & entertainment using compliance and regulatory approved software programs. Finance and Direct Mail departments in support of production of budgets, proformas, and analyses; Communications department and Direct Mail for the production of direct mail and collateral for events, promotions and entertainment. Purchasing department by suggesting and purchasing (when approved) supplies, gifts, prizes, awards, decor, and equipment from approved vendors. Gaming Operations for the execution of tournaments and applicable promotions. Corporate Promotions for assisting in setting up offers in applicable promotions software. Hotel Management for room blocks associated with events, promotions and entertainment. Food, Beverage and Sales for use of banquet and other public space, and for coordination of event setup, equipment, service, and menus, etc. IT for technical support in execution of events & entertainment; contingency IT program planning. Facilities for environmental, cleaning, and maintenance support. Casino Cage for ensuring all bank fund needs are accurately communicated. Other departments as needed. ADDITIONAL JOB DUTIES: Responsible for other general and administrative tasks, as assigned by events, promotions and entertainment manager or supervisor. EDUCATION and/or EXPERIENCE: High school diploma or GED required; Associate's or Bachelor's Degrees are preferred. 1-2 years experience in project management required. Must have intermediate to advanced PC skills, including but not limited to use and navigation of Microsoft Office, web-based applications and other software systems. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must demonstrate skill in public speaking, both on and off a microphone, with charisma, clarity and a professional demeanor. Willing and able to demonstrate reading, writing and technical skills as part of application process. Undergoes pre-employment screening and selection process. Must be able to suggest and promote activities (events, promotions & entertainment) to guests & employees and upsell revenue-generating experiences. Must be able to interact effectively and make connections with people of different age groups and demographics. Must be able to demonstrate mathematical aptitude towards Arizona approved games of chance, and basic probability and statistics as applicable to comprehension of promotional games of chance, as part of application process, or within six months of hire. Must be able to successfully work on multiple projects simultaneously. Must be able to make rational decisions, act quickly & solve problems in a timely manner. Meets all relevant regulatory requirements. Agrees to sign non-disclosure agreement and pass drug test continent upon job offer. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to lift and/or carry objects weighing up to 50 pounds. Able to correspond via telephone and e-mail in a fast-paced environment. Able to respond to visual and auditory cues. Able to continuously maneuver including the ability to bend, crouch, kneel, and twist, in both an office setting at a desk, and while in front of or interacting with guests. Must have the manual dexterity required to manipulate props, equipment, prizes, etc. with safety as a top priority while interacting with guests. Must possess outgoing personality and be able to greet guests in a courteous and friendly manner. Must be able to get along well with co-workers and work as a team. Must be able to hold and operate a ticket scanning device during the assigned shifts. Must be able to move quickly around entire property and stand for long periods of time. Must be fluent in English. Must be able to work independently with minimal supervision. Must be able to respond calmly and make rational decisions when handling customer needs and concerns while maintaining an upbeat and positive attitude. Must be able to work in areas containing second hand smoke. Must be able to work in noisy environment. Must be able to work both indoors and outdoors. Must be able to work a flexible schedule, including but not limited to non-standard shift times, lengths and days off. Must be able to work and stand outside, sometimes in heat in excess of 115 degrees. Must be able to work independently. Must be able to push or pull up to 150 pounds. Must be able to see and remember the specific details of incidents and persons. We operate in a 24/7 environment that continuously operates year-round and that is driven by the needs of our customers and guests. The nature of this role requires working a non-traditional schedule in order to successfully execute activities and programs and create a world-class experience for our guests. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Mar 25, 2024
Full time
Identified shifts will vary based on business needsThis is a salaried role and pay may vary based on experience Join the team that puts fun first. At Harrah's Ak-Chin, making grown-ups smile and play is what we do best, which is why we stack our dream team with passionate, energetic employees. Creativity, innovation and inspiration welcome.JOB SUMMARY: Coordinates all assigned Harrah's Ak-Chin Casino events and promotions, advances assigned entertainment acts with the dual purpose of providing a positive impact on guest & performer relationships and increasing profitability. ESSENTIAL JOB FUNCTIONS: Assists in: Is Directly Responsible for: Is expected to communicate with other departments in a detail-oriented and timely manner: Coordinates purchasing process, in compliance with all regulatory and purchasing guidelines. Maintains and updates department recordkeeping of events, promotions and entertainment by maintaining individual project folders, both paper and electronic. Maintains security and confidentiality of files, records and lists. Supports events, promotions and entertainment assigned to fellow coordinators to help ensure their success. Provides outstanding guest service at all times always is a liaison and greeter for production staff, tour manager(s), crew, hotel staff for concerts and other performances produced by Harrah's Ak-Chin. Budgeting of yearlong calendar of promotions, events and entertainment by tracking all project data, including but not limited to response rates, expense documents, invoice submissions. Conception and planning of yearlong calendar by tracking and submitting accurate feedback on all events, promotions and entertainment performances. Coordinating with Planning and Analysis to generate event, promotion and entertainment PRO and POST formas. Execution of all events, promotions on/off the property. Very detailed and thorough planning of all events and promotions. Very detailed and thorough advancement of all entertainment acts and performances. Preparation, review and submission of all event, promotion, entertainment internal controls including but not limited to promotional rules, Tribal Gaming Agency notifications, requests and other regulations. Preparation, accuracy, review and proofing of all events, promotion & entertainment creative and copy including but not limited to creative assignment forms, invitations, e-mails and other marketing assets. Use of supplied tools to accurately track the following: finances, guest counts and regulatory approvals. Keeping all event & entertainment folders up to date, responsible for submitting all request forms in a timely manner. Keeping all event & entertainment checklists up to date and adhering to set timelines. Clear and timely coordination of both volunteer and on-call employee labor, as appropriate. Providing accurate processing of all applicable prize documentation including but not limited to forms 1099, W2-G, Bank Secrecy Act documentation, Prize Logs, MTL reporting, etc Accurately communicating all project details / plans to the events, promotions and entertainment team according to all departmental processes, regarding guest registration and tracking procedures, including but not limited to offer codes, response rates, promotions & entertainment using compliance and regulatory approved software programs. Finance and Direct Mail departments in support of production of budgets, proformas, and analyses; Communications department and Direct Mail for the production of direct mail and collateral for events, promotions and entertainment. Purchasing department by suggesting and purchasing (when approved) supplies, gifts, prizes, awards, decor, and equipment from approved vendors. Gaming Operations for the execution of tournaments and applicable promotions. Corporate Promotions for assisting in setting up offers in applicable promotions software. Hotel Management for room blocks associated with events, promotions and entertainment. Food, Beverage and Sales for use of banquet and other public space, and for coordination of event setup, equipment, service, and menus, etc. IT for technical support in execution of events & entertainment; contingency IT program planning. Facilities for environmental, cleaning, and maintenance support. Casino Cage for ensuring all bank fund needs are accurately communicated. Other departments as needed. ADDITIONAL JOB DUTIES: Responsible for other general and administrative tasks, as assigned by events, promotions and entertainment manager or supervisor. EDUCATION and/or EXPERIENCE: High school diploma or GED required; Associate's or Bachelor's Degrees are preferred. 1-2 years experience in project management required. Must have intermediate to advanced PC skills, including but not limited to use and navigation of Microsoft Office, web-based applications and other software systems. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must demonstrate skill in public speaking, both on and off a microphone, with charisma, clarity and a professional demeanor. Willing and able to demonstrate reading, writing and technical skills as part of application process. Undergoes pre-employment screening and selection process. Must be able to suggest and promote activities (events, promotions & entertainment) to guests & employees and upsell revenue-generating experiences. Must be able to interact effectively and make connections with people of different age groups and demographics. Must be able to demonstrate mathematical aptitude towards Arizona approved games of chance, and basic probability and statistics as applicable to comprehension of promotional games of chance, as part of application process, or within six months of hire. Must be able to successfully work on multiple projects simultaneously. Must be able to make rational decisions, act quickly & solve problems in a timely manner. Meets all relevant regulatory requirements. Agrees to sign non-disclosure agreement and pass drug test continent upon job offer. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to lift and/or carry objects weighing up to 50 pounds. Able to correspond via telephone and e-mail in a fast-paced environment. Able to respond to visual and auditory cues. Able to continuously maneuver including the ability to bend, crouch, kneel, and twist, in both an office setting at a desk, and while in front of or interacting with guests. Must have the manual dexterity required to manipulate props, equipment, prizes, etc. with safety as a top priority while interacting with guests. Must possess outgoing personality and be able to greet guests in a courteous and friendly manner. Must be able to get along well with co-workers and work as a team. Must be able to hold and operate a ticket scanning device during the assigned shifts. Must be able to move quickly around entire property and stand for long periods of time. Must be fluent in English. Must be able to work independently with minimal supervision. Must be able to respond calmly and make rational decisions when handling customer needs and concerns while maintaining an upbeat and positive attitude. Must be able to work in areas containing second hand smoke. Must be able to work in noisy environment. Must be able to work both indoors and outdoors. Must be able to work a flexible schedule, including but not limited to non-standard shift times, lengths and days off. Must be able to work and stand outside, sometimes in heat in excess of 115 degrees. Must be able to work independently. Must be able to push or pull up to 150 pounds. Must be able to see and remember the specific details of incidents and persons. We operate in a 24/7 environment that continuously operates year-round and that is driven by the needs of our customers and guests. The nature of this role requires working a non-traditional schedule in order to successfully execute activities and programs and create a world-class experience for our guests. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
JOB SUMMARY:The Events & Promotions Specialist assists the Promotions & Events Manager, as well as the rest of the marketing team in creating, promoting & executing various public and private events, both on and off Hosier Park Property.DIRECTLY SUPERVISES: NoneKEY JOB FUNCTIONS: Develop, plan and execute all special events and promotions. Contributes to program development to help the department achieve its goals. Assists Manager with the submission of, approval and verification of, all contracts, proposals, purchase requisitions, IGC submissions and any other company document needed to fulfill the planning and execution of an event. Creates and controls accurate player lists conducive to the level of events. Maintains security and confidentiality of files, records, and lists. Establishes and maintains an effective working relationship with other departments Works with other departments and vendors to arrange for food & beverage, decorations, gifts, entertainment, and supplies for all events Accurately tracks all expenses for events and prepares expenses for analysis and financial review. Accurately tracks and communicates event reservation procedures and attendance of events to other departments. Coordinates approved events with emphasis on quality, as well as remaining within budgetary guidelines. Communicates event schedule and details to the property, including internal collateral distribution and conducting weekly meetings. Maintains records, charts, and graphs of events on a monthly basis. Will be measured on thoroughness of detail, event execution, and event ROS. Responsible for project management and meeting timelines. Attention to detail and follow through. Processes cash transactions in accordance with the policies set forth in Marketing Operations, to include but not limited to obtaining a float from Employee Services, processing buy-ins, re-buys, and reel rewards for all electronic gaming devices and tournaments. Assists with the Total Rewards Center as needed, performing functions as a Total Rewards Representative. Performs and completes all other duties as assigned. Adheres to all department/company policies and procedures. Acts as a role model and presents oneself as a credit to Hoosier Park property and encourages others to do the same. Other duties as assigned EDUCATIONS and/or EXPERIENCE:Bachelor's Degree in Marketing and/or Entertainment based field preferred or equivalent in professional experience required. Event planning, VIP Services and general hosting experience preferred. QUALIFICATIONS:Regular attendance in conformance with the standards, which may be established by Hoosier Park from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action procedures up to and including termination of employment.Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.Upon employment, all employees are required to fully comply with policies and procedures for the safe and efficient operation of company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work with confidential data required. Excellent communication and organizational skills required. Excellent attention to detail, strong project management. Excellent proficiency in Word, Excel, Access, CMS, LMS, EMS Must have ability to compile, compute and analyze pertinent data needed for reports. Excellent ability in handling multiple tasks. Excellent problem solving techniques. Must maintain an effective working relationship with all other departments. Must be able to work a flexible schedule and holidays. Willing to work long hours as needed. Ability to read, write, speak, and understand English Ability to stand and walk for entire shift and mobility to move easily around. Physically mobile with reasonable accommodations including ability to lift up to 20 lbs., and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when stocking, storing, and maneuvering around the work area. Ability to effectively present information and / or a convincing argument to executives Ability to communicate one-on-one and to groups to explain policies and procedures and to persuade others to accept or adopt a specific opinion or action. LANGUAGE SKILLS:Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. REASONING ABILITY:Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Office & Casino environment CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:Periodic access to patron Management and internal controls for Marketing. ACCESS TO GAMING FLOOR:May require periodic access to general areas of the gaming facility. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 20, 2024
Full time
JOB SUMMARY:The Events & Promotions Specialist assists the Promotions & Events Manager, as well as the rest of the marketing team in creating, promoting & executing various public and private events, both on and off Hosier Park Property.DIRECTLY SUPERVISES: NoneKEY JOB FUNCTIONS: Develop, plan and execute all special events and promotions. Contributes to program development to help the department achieve its goals. Assists Manager with the submission of, approval and verification of, all contracts, proposals, purchase requisitions, IGC submissions and any other company document needed to fulfill the planning and execution of an event. Creates and controls accurate player lists conducive to the level of events. Maintains security and confidentiality of files, records, and lists. Establishes and maintains an effective working relationship with other departments Works with other departments and vendors to arrange for food & beverage, decorations, gifts, entertainment, and supplies for all events Accurately tracks all expenses for events and prepares expenses for analysis and financial review. Accurately tracks and communicates event reservation procedures and attendance of events to other departments. Coordinates approved events with emphasis on quality, as well as remaining within budgetary guidelines. Communicates event schedule and details to the property, including internal collateral distribution and conducting weekly meetings. Maintains records, charts, and graphs of events on a monthly basis. Will be measured on thoroughness of detail, event execution, and event ROS. Responsible for project management and meeting timelines. Attention to detail and follow through. Processes cash transactions in accordance with the policies set forth in Marketing Operations, to include but not limited to obtaining a float from Employee Services, processing buy-ins, re-buys, and reel rewards for all electronic gaming devices and tournaments. Assists with the Total Rewards Center as needed, performing functions as a Total Rewards Representative. Performs and completes all other duties as assigned. Adheres to all department/company policies and procedures. Acts as a role model and presents oneself as a credit to Hoosier Park property and encourages others to do the same. Other duties as assigned EDUCATIONS and/or EXPERIENCE:Bachelor's Degree in Marketing and/or Entertainment based field preferred or equivalent in professional experience required. Event planning, VIP Services and general hosting experience preferred. QUALIFICATIONS:Regular attendance in conformance with the standards, which may be established by Hoosier Park from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action procedures up to and including termination of employment.Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.Upon employment, all employees are required to fully comply with policies and procedures for the safe and efficient operation of company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work with confidential data required. Excellent communication and organizational skills required. Excellent attention to detail, strong project management. Excellent proficiency in Word, Excel, Access, CMS, LMS, EMS Must have ability to compile, compute and analyze pertinent data needed for reports. Excellent ability in handling multiple tasks. Excellent problem solving techniques. Must maintain an effective working relationship with all other departments. Must be able to work a flexible schedule and holidays. Willing to work long hours as needed. Ability to read, write, speak, and understand English Ability to stand and walk for entire shift and mobility to move easily around. Physically mobile with reasonable accommodations including ability to lift up to 20 lbs., and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when stocking, storing, and maneuvering around the work area. Ability to effectively present information and / or a convincing argument to executives Ability to communicate one-on-one and to groups to explain policies and procedures and to persuade others to accept or adopt a specific opinion or action. LANGUAGE SKILLS:Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. REASONING ABILITY:Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Office & Casino environment CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:Periodic access to patron Management and internal controls for Marketing. ACCESS TO GAMING FLOOR:May require periodic access to general areas of the gaming facility. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Development of staff, interviews, hires, and evaluations. Ensures the safety and security of employees and customers. Supervises programs and processes to reduce and control loss time injuries. Review marketing activities, promotions and events with Hospitality Managers as required. Monitor staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities. Meets with departmental managers as necessary Supervise all activities during assigned shift and provide hands-on leadership for all outlets. Delegate authority and assign responsibilities and work schedules to department staff, and monitor for timely and proper completion. Monitor all wait stations, host stand, and general appearance of the restaurants to assure cleanliness and compliance with company standards. Assist with budget oversight and expense management. Administer disciplinary action as necessary. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of MICROS cash register system, credit card machine, desktop computer station, Microsoft office software, casino tracking programs (Datastream, Kronos, Stratton Warren), Serving trays, bus tub, food and dish carts, beverage dispensers, Hoodless/ventless fryer, insta-burger grill, Panini grill, pizza oven and warmer, microwave, freezer, refrigerator, small steam tables, cleaning materials, wet mops and brooms, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot license. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to five years of combined or separate experience in the Food and Beverage industry managing personnel with a 4-year degree preferred in related fields or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. Use of elevator and stairs.
Mar 27, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Development of staff, interviews, hires, and evaluations. Ensures the safety and security of employees and customers. Supervises programs and processes to reduce and control loss time injuries. Review marketing activities, promotions and events with Hospitality Managers as required. Monitor staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities. Meets with departmental managers as necessary Supervise all activities during assigned shift and provide hands-on leadership for all outlets. Delegate authority and assign responsibilities and work schedules to department staff, and monitor for timely and proper completion. Monitor all wait stations, host stand, and general appearance of the restaurants to assure cleanliness and compliance with company standards. Assist with budget oversight and expense management. Administer disciplinary action as necessary. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of MICROS cash register system, credit card machine, desktop computer station, Microsoft office software, casino tracking programs (Datastream, Kronos, Stratton Warren), Serving trays, bus tub, food and dish carts, beverage dispensers, Hoodless/ventless fryer, insta-burger grill, Panini grill, pizza oven and warmer, microwave, freezer, refrigerator, small steam tables, cleaning materials, wet mops and brooms, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot license. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to five years of combined or separate experience in the Food and Beverage industry managing personnel with a 4-year degree preferred in related fields or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. Use of elevator and stairs.
Job Description SUMMARY: It is the responsibility of the Sr. Cabana Host to drive cabana and pool rental sales out at the pool. The Sr. Cabana Host will act as the host to our entire rental product and be required to continuously check in with guests throughout the day to ensure satisfaction and assist with requests as needed. Additionally, Sr. Cabana Host will escort guests upon arrival to the location of the rental and provide an orientation to the guest's cabana, and pool amenities. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity). Golden Nugget offers competitive wages and benefits. New hires may be eligible to receive a hiring bonus of up to $600.00. Come join our great team at the Golden Nugget. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for welcoming guest to the pool as well as escorting guests to cabanas and daybeds Tele market new and existing business through the use of pool promotions, special events, and direct marketing offers. Provide telemarketing support to Pool Management staff. Assist Pool management with reservations and special events. Responsible for gathering relative information for future telemarketing efforts. Responsible for interacting and ensuring guests are having a great experience. Must be able to establish and maintain good and proper relationships with hotel visitors and market the Golden Nugget Pool and other venues to all guests. Must meet booking quotas set out by Pool management. Must be social and have an outgoing personality while maintaining relationships within the department, as well as around the city. Must be willing to go on team outings and promote a positive image for the pool at all times. Must be able to use a smart phone. Must have ability to communicate via Email as well as over the phone. SUPERVISORY RESPONSIBILITIES: None QUALIFICATIONS: To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills Ability to work efficiently, independently and cohesively, consistently producing quality results Obtain a Health Card and Alcohol Awareness Card. EDUCATION and/or EXPERIENCE: High School Diploma or GED (or actively seeking) A minimum of 1 years of customer service experience within the Hospitality field (or comparable guest service experience). Minimum age requirement is 18
Mar 19, 2024
Full time
Job Description SUMMARY: It is the responsibility of the Sr. Cabana Host to drive cabana and pool rental sales out at the pool. The Sr. Cabana Host will act as the host to our entire rental product and be required to continuously check in with guests throughout the day to ensure satisfaction and assist with requests as needed. Additionally, Sr. Cabana Host will escort guests upon arrival to the location of the rental and provide an orientation to the guest's cabana, and pool amenities. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity). Golden Nugget offers competitive wages and benefits. New hires may be eligible to receive a hiring bonus of up to $600.00. Come join our great team at the Golden Nugget. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for welcoming guest to the pool as well as escorting guests to cabanas and daybeds Tele market new and existing business through the use of pool promotions, special events, and direct marketing offers. Provide telemarketing support to Pool Management staff. Assist Pool management with reservations and special events. Responsible for gathering relative information for future telemarketing efforts. Responsible for interacting and ensuring guests are having a great experience. Must be able to establish and maintain good and proper relationships with hotel visitors and market the Golden Nugget Pool and other venues to all guests. Must meet booking quotas set out by Pool management. Must be social and have an outgoing personality while maintaining relationships within the department, as well as around the city. Must be willing to go on team outings and promote a positive image for the pool at all times. Must be able to use a smart phone. Must have ability to communicate via Email as well as over the phone. SUPERVISORY RESPONSIBILITIES: None QUALIFICATIONS: To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills Ability to work efficiently, independently and cohesively, consistently producing quality results Obtain a Health Card and Alcohol Awareness Card. EDUCATION and/or EXPERIENCE: High School Diploma or GED (or actively seeking) A minimum of 1 years of customer service experience within the Hospitality field (or comparable guest service experience). Minimum age requirement is 18
Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Revenue Verification Manager, the incumbent, either personally or through subordinates, oversees or ensures efficient performance of the Revenue Verification group and the accurate reconciliation and recording of gaming revenue. Essential Job Functions: Supervises and trains staff in the collections, organizing, auditing, reconciliation, and analyzing of daily financial documentation generated by the Casino. Assists, monitors, and reviews daily audit of the following areas including but not limited to: Cage, Slots, Jackpots, Table Games, Poker, Comps/Adjustments, Taxes, and Marketing Promotions. Ensures training (for Title 31 and the Bank Secrecy Act (BSA), etc ) and testing of required employees on a semi-annual basis is performed. Assists in interviewing, hiring, and training employees; planning, assigning, and directing work; appraisal performance; rewarding and disciplining employees; addressing complaints and resolving problems. Revises and/or drafts Department Procedures to meet or exceed the Tribal Internal Control Standards, to improve the efficiency of the control and/or add a control requested by management. Prepares and analyzes audit paperwork and reports; develops and implements recommendations for improved efficiency. Recommends modifications and updates to current accounting procedures that will enhance and support the daily audit procedures of casino accounting operations. Devises and implements system for general accounting and audit preparation of worksheets to include analyzing audit spreadsheet enhancement to more effectively reflect the daily operations of the Cage, Slot, Poker, and Table Game activity for purposes of reporting Casino revenue. Prepares monthly and special reports upon request by casino management and other departments including performing summaries, analysis, and reconciliations. Assists in month-end procedures for casino operations including reconciling revenue reports, verifying accuracy of the revenue system, and preparing reports. Assists manager with investigations and works closely with department heads and compliance management to resolve issues/variances. Assists manager in the annual preparation and filing for W2Gs, 1099s, and 1042s to the IRS. Assists in month-end procedures for casino operations including reconciling revenue reports, liability accounts, verifying accuracy of the revenue reported, and preparing reports. Conduct or assist in conducting investigations of areas deficient in controls, Incident Reports or lack of compliance with casino policies and procedures. Fill Legal Department requests Assist Guests with tax inquiries. Maintain all Casino related tax documentation. Keep current with all regulatory requirements, consulting with management on new or revised rules. Coordinates the technology needs of the office; ensures staff is fully trained on systems, policies and procedures. Ensures all files are kept current and that documents have been prepared for off-site storage. Maintains the Revenue Verification department's general accounting for revenue and auditing reporting; internal controls, statistical reporting, daily distribution of non-gaming and casino performance, and reconciliations. Works with the uniform chart of accounts using the guidelines of the Generally Accepted Accounting Principles (GAAP). Maintain knowledge of the STOF Gaming regulations as well as Seminole Hard Rock Hollywood internal controls, policies, and procedures. Performs other special projects and duties as assigned. Qualifications B.S. in Accounting or Finance is preferred, as well as a minimum of one (1) year of related experience in a supervisory capacity or an equivalent combination of education and/or experience. Computer systems and 10-key addingmachine experience preferred. Must have proficient knowledge of MS Excel. Must be able to work weekends, holidays, and overtime as necessary. Additional Requirements: Excellent communication skills Ability to multitask, be a self-starter, and complete tasks in a timely manner. Ability to make independent decisions and recommendations. Must be able to respond calmly and make rational decisions when handling employee conflicts Knowledge of hotel casino operations Ability to effectively present information to top management. Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, diagrammatical or schedule formats. Ability to apply mathematical operations to tasks such as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis. Work Environment: While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 12, 2024
Full time
Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Revenue Verification Manager, the incumbent, either personally or through subordinates, oversees or ensures efficient performance of the Revenue Verification group and the accurate reconciliation and recording of gaming revenue. Essential Job Functions: Supervises and trains staff in the collections, organizing, auditing, reconciliation, and analyzing of daily financial documentation generated by the Casino. Assists, monitors, and reviews daily audit of the following areas including but not limited to: Cage, Slots, Jackpots, Table Games, Poker, Comps/Adjustments, Taxes, and Marketing Promotions. Ensures training (for Title 31 and the Bank Secrecy Act (BSA), etc ) and testing of required employees on a semi-annual basis is performed. Assists in interviewing, hiring, and training employees; planning, assigning, and directing work; appraisal performance; rewarding and disciplining employees; addressing complaints and resolving problems. Revises and/or drafts Department Procedures to meet or exceed the Tribal Internal Control Standards, to improve the efficiency of the control and/or add a control requested by management. Prepares and analyzes audit paperwork and reports; develops and implements recommendations for improved efficiency. Recommends modifications and updates to current accounting procedures that will enhance and support the daily audit procedures of casino accounting operations. Devises and implements system for general accounting and audit preparation of worksheets to include analyzing audit spreadsheet enhancement to more effectively reflect the daily operations of the Cage, Slot, Poker, and Table Game activity for purposes of reporting Casino revenue. Prepares monthly and special reports upon request by casino management and other departments including performing summaries, analysis, and reconciliations. Assists in month-end procedures for casino operations including reconciling revenue reports, verifying accuracy of the revenue system, and preparing reports. Assists manager with investigations and works closely with department heads and compliance management to resolve issues/variances. Assists manager in the annual preparation and filing for W2Gs, 1099s, and 1042s to the IRS. Assists in month-end procedures for casino operations including reconciling revenue reports, liability accounts, verifying accuracy of the revenue reported, and preparing reports. Conduct or assist in conducting investigations of areas deficient in controls, Incident Reports or lack of compliance with casino policies and procedures. Fill Legal Department requests Assist Guests with tax inquiries. Maintain all Casino related tax documentation. Keep current with all regulatory requirements, consulting with management on new or revised rules. Coordinates the technology needs of the office; ensures staff is fully trained on systems, policies and procedures. Ensures all files are kept current and that documents have been prepared for off-site storage. Maintains the Revenue Verification department's general accounting for revenue and auditing reporting; internal controls, statistical reporting, daily distribution of non-gaming and casino performance, and reconciliations. Works with the uniform chart of accounts using the guidelines of the Generally Accepted Accounting Principles (GAAP). Maintain knowledge of the STOF Gaming regulations as well as Seminole Hard Rock Hollywood internal controls, policies, and procedures. Performs other special projects and duties as assigned. Qualifications B.S. in Accounting or Finance is preferred, as well as a minimum of one (1) year of related experience in a supervisory capacity or an equivalent combination of education and/or experience. Computer systems and 10-key addingmachine experience preferred. Must have proficient knowledge of MS Excel. Must be able to work weekends, holidays, and overtime as necessary. Additional Requirements: Excellent communication skills Ability to multitask, be a self-starter, and complete tasks in a timely manner. Ability to make independent decisions and recommendations. Must be able to respond calmly and make rational decisions when handling employee conflicts Knowledge of hotel casino operations Ability to effectively present information to top management. Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, diagrammatical or schedule formats. Ability to apply mathematical operations to tasks such as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis. Work Environment: While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Job Description SUMMARY: It is the responsibility of the 24KT Club Ambassador to provide slot customers with specialized, personal attention and promoting new guest members to 24 KT Club, and assist with tournaments, slot focused events and other functions related to Special Events. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity). ESSENTIAL DUTIES AND RESPONSIBILITIES: Meets and greets customers, explains club benefits and enrolls new members, takes reservations (in person or over the telephone) for rooms, event shows, meals, etc. Provides exceptional guest service; exhibits strong interpersonal skills will interacting with customers. Receives, counts and redeems tickets for customers and issues appropriate script for same. Corresponds with customers regarding inquiries and complaints. Establish a rapport with new customers. Maintains booth in an orderly fashion. Walk the casino floor promoting and signing up new members of the 24KT Club. Handles all aspects of tournament events, including all monies (collection /disbursement), all registration and processing documents, coordination of all session activity and finalizing of all tournament results. Greeting slot customers at check-in/check-out, airport or any event. Participate in slot special event as needed. Assist with tournament registration, events, and promotions Maintain a very positive customer relationship with all tournament and event customers Act as a "goodwill ambassador" for the Golden Nugget when dealing with all customers and guests. Perform other duties and responsibilities as requested. Reconciles RSVP and Registration lists Performs other duties and responsibilities as requested. SUPERVISORY RESPONSIBILITIES: NA QUALIFICATIONS: To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Experience in special events or marketing in a hospitality/casino environment. Good communication, computer skills, typing, 10 key. Good telephone skills. Excellent public relations skills. Computer literate in Microsoft Windows applications preferred. EDUCATION and/or EXPERIENCE: Minimum age requirement is 21 Minimum two years experience in casino or slot marketing, preferred.
Mar 06, 2024
Full time
Job Description SUMMARY: It is the responsibility of the 24KT Club Ambassador to provide slot customers with specialized, personal attention and promoting new guest members to 24 KT Club, and assist with tournaments, slot focused events and other functions related to Special Events. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity). ESSENTIAL DUTIES AND RESPONSIBILITIES: Meets and greets customers, explains club benefits and enrolls new members, takes reservations (in person or over the telephone) for rooms, event shows, meals, etc. Provides exceptional guest service; exhibits strong interpersonal skills will interacting with customers. Receives, counts and redeems tickets for customers and issues appropriate script for same. Corresponds with customers regarding inquiries and complaints. Establish a rapport with new customers. Maintains booth in an orderly fashion. Walk the casino floor promoting and signing up new members of the 24KT Club. Handles all aspects of tournament events, including all monies (collection /disbursement), all registration and processing documents, coordination of all session activity and finalizing of all tournament results. Greeting slot customers at check-in/check-out, airport or any event. Participate in slot special event as needed. Assist with tournament registration, events, and promotions Maintain a very positive customer relationship with all tournament and event customers Act as a "goodwill ambassador" for the Golden Nugget when dealing with all customers and guests. Perform other duties and responsibilities as requested. Reconciles RSVP and Registration lists Performs other duties and responsibilities as requested. SUPERVISORY RESPONSIBILITIES: NA QUALIFICATIONS: To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Experience in special events or marketing in a hospitality/casino environment. Good communication, computer skills, typing, 10 key. Good telephone skills. Excellent public relations skills. Computer literate in Microsoft Windows applications preferred. EDUCATION and/or EXPERIENCE: Minimum age requirement is 21 Minimum two years experience in casino or slot marketing, preferred.