Job Details Job Location Baltimore MD - Baltimore, MD Position Type Full Time Education Level Not Specified Job Shift All Shifts Job Category Management Description Company: Parking Management Company - PMC Job Title: Valet Parking Guest Service Manager Position Type: Salary Pay: Salary + Bonus Opportunities Unleash your leadership potential and elevate guest experiences as a Valet Guest Service Manager at PMC! Are you a hospitality maestro? Do you thrive in the vibrant rhythm of high-end service, orchestrating seamless experiences and exceeding expectations? If your answer is a resounding "yes," then step into the pivotal role of Valet Guest Service Manager at PMC. Lead the way, inspire a team, and define exceptional valet service. As the heart of our valet operations, you'll wear many hats. You'll lead and motivate a team of parking professionals, fostering a collaborative and productive environment where everyone shines. You'll ensure smooth daily operations, upholding the highest service standards through clear policies and effective training. And when guests need that extra touch, you'll be their star performer, resolving concerns with a smile and exceeding expectations every step of the way. About the Role: As a Valet Guest Service Manager, you will play a pivotal role in overseeing the day-to-day operations of our valet team, ensuring the seamless delivery of exceptional guest service and consistently exceeding guest expectations. You will be responsible for leading, motivating, and developing a team of valets, upholding the highest standards of service quality, and contributing to the overall success of our valet operations. Responsibilities: Lead, motivate, and manage a team of valets, fostering a positive and productive work environment Oversee the day-to-day operations of the valet service, ensuring smooth and efficient operations Implement and enforce valet policies and procedures to maintain the highest standards of service quality Train and develop valets, providing ongoing coaching and mentorship to enhance their skills and knowledge Address guest concerns and complaints promptly and professionally, ensuring their satisfaction Collaborate with hotel management and other departments to ensure seamless service integration Monitor and analyze valet performance metrics, identifying areas for improvement and implementing corrective actions Maintain a safe and secure valet area, adhering to all safety and security protocols Contribute to the development and implementation of strategic initiatives to enhance the valet service This list is not all inclusive Qualifications Qualifications: Minimum of 5 years of experience in the hospitality industry, with at least 2 years of supervisory experience Proven track record of success in leading, motivating, and developing teams Exceptional customer service skills, with a demonstrated ability to handle guest concerns and complaints effectively Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines Attention to detail and a commitment to maintaining the highest standards of service quality Excellent communication and interpersonal skills, with the ability to build rapport with team members, guests, and hotel management Use of personal cell phones may be required for work purposes This list is not all inclusive Benefits: Competitive salary commensurate with experience Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations Professional development opportunities, including training, conferences, and mentorship programs Why Join PMC: Career Growth: PMC offers continuous growth opportunities. Dynamic Team: Be part of a dynamic and collaborative team environment. Entrepreneurial Spirit: Contribute to an entrepreneurial and innovative workplace. Portfolio Evolution: PMC's portfolio is expanding, offering new and exciting challenges. How to Apply: If this opportunity aligns with your skills and interests, apply today by filling out our quick company mobile-friendly application. We look forward to hearing from you! Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now" and let's start a conversation! We're eager to welcome the next member into our PMC family. About Parking Management Company (PMC): PMC is a rapidly growing company in the hospitality industry, specializing in valet parking services for 5-star hotels, resorts, hospitals, restaurants, and special events. Our mission is to build strong relationships with clients through the highest standards of customer service. For more information and to explore our open positions, visit and EEO/ADA: Parking Management Company is committed to ADA compliance and will make reasonable accommodations in line with the Americans with Disabilities Act of 1990. PMC is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply. Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Mar 19, 2024
Full time
Job Details Job Location Baltimore MD - Baltimore, MD Position Type Full Time Education Level Not Specified Job Shift All Shifts Job Category Management Description Company: Parking Management Company - PMC Job Title: Valet Parking Guest Service Manager Position Type: Salary Pay: Salary + Bonus Opportunities Unleash your leadership potential and elevate guest experiences as a Valet Guest Service Manager at PMC! Are you a hospitality maestro? Do you thrive in the vibrant rhythm of high-end service, orchestrating seamless experiences and exceeding expectations? If your answer is a resounding "yes," then step into the pivotal role of Valet Guest Service Manager at PMC. Lead the way, inspire a team, and define exceptional valet service. As the heart of our valet operations, you'll wear many hats. You'll lead and motivate a team of parking professionals, fostering a collaborative and productive environment where everyone shines. You'll ensure smooth daily operations, upholding the highest service standards through clear policies and effective training. And when guests need that extra touch, you'll be their star performer, resolving concerns with a smile and exceeding expectations every step of the way. About the Role: As a Valet Guest Service Manager, you will play a pivotal role in overseeing the day-to-day operations of our valet team, ensuring the seamless delivery of exceptional guest service and consistently exceeding guest expectations. You will be responsible for leading, motivating, and developing a team of valets, upholding the highest standards of service quality, and contributing to the overall success of our valet operations. Responsibilities: Lead, motivate, and manage a team of valets, fostering a positive and productive work environment Oversee the day-to-day operations of the valet service, ensuring smooth and efficient operations Implement and enforce valet policies and procedures to maintain the highest standards of service quality Train and develop valets, providing ongoing coaching and mentorship to enhance their skills and knowledge Address guest concerns and complaints promptly and professionally, ensuring their satisfaction Collaborate with hotel management and other departments to ensure seamless service integration Monitor and analyze valet performance metrics, identifying areas for improvement and implementing corrective actions Maintain a safe and secure valet area, adhering to all safety and security protocols Contribute to the development and implementation of strategic initiatives to enhance the valet service This list is not all inclusive Qualifications Qualifications: Minimum of 5 years of experience in the hospitality industry, with at least 2 years of supervisory experience Proven track record of success in leading, motivating, and developing teams Exceptional customer service skills, with a demonstrated ability to handle guest concerns and complaints effectively Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines Attention to detail and a commitment to maintaining the highest standards of service quality Excellent communication and interpersonal skills, with the ability to build rapport with team members, guests, and hotel management Use of personal cell phones may be required for work purposes This list is not all inclusive Benefits: Competitive salary commensurate with experience Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations Professional development opportunities, including training, conferences, and mentorship programs Why Join PMC: Career Growth: PMC offers continuous growth opportunities. Dynamic Team: Be part of a dynamic and collaborative team environment. Entrepreneurial Spirit: Contribute to an entrepreneurial and innovative workplace. Portfolio Evolution: PMC's portfolio is expanding, offering new and exciting challenges. How to Apply: If this opportunity aligns with your skills and interests, apply today by filling out our quick company mobile-friendly application. We look forward to hearing from you! Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now" and let's start a conversation! We're eager to welcome the next member into our PMC family. About Parking Management Company (PMC): PMC is a rapidly growing company in the hospitality industry, specializing in valet parking services for 5-star hotels, resorts, hospitals, restaurants, and special events. Our mission is to build strong relationships with clients through the highest standards of customer service. For more information and to explore our open positions, visit and EEO/ADA: Parking Management Company is committed to ADA compliance and will make reasonable accommodations in line with the Americans with Disabilities Act of 1990. PMC is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply. Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Job Type Full-time Description WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position starting at $16.50 + benefits. (Depending on Experience) Located in Santa Fe, NM. Working out of our Eldorado Hotel & Spa, Inn and Spa Loretto, Hotel Chimayo, and Hotel St. Francis Essential Duties and Functions/Responsibilities/Tasks: Work under direction of the Security Managers of Santa Properties Eldorado and Loretto. Patrol all areas via patrol vehicle including parking lots and checking in with security officers at all sister properties during the shift. Maintain a high level of positive and professional approach with coworkers, and guests. Communicate regularly with leadership (Security Managers.) regarding security job assignments and required timeframe for proper workflow on property. Reduce the opportunity for the commission of crimes through the use of thorough, preventive patrol and high visibility of security throughout the premises on a timely schedule. Watch for unusual, illegal or dangerous activities occurring on the premises. Resourcefully solve any issues that arise and seize control of any problematic situation. Address all complaints from guests / debriefs with team members in person whenever possible. Promote and preserve the peace on premises to assure a comfortable and non- threatening environment for guests and employees. Aid, or seek aid for, individuals who are in danger of physical harm, or in need of medical attention. Respond to emergencies as prescribed in Emergencies Service Procedures. Assist in developing and presenting security related programs. Willingness to be cross trained to assist at any of our sister properties. Other duties as assigned consistent with the functions of this position as needed at any of the properties. Requirements Clean Driving record and background check. Excellent verbal and written communication and ability to multitask. Ability and willingness to work flexible hours including weekends, holidays and late nights. Ability to work on your feet for eight hours or more. Must be able to lift/push/reach for/carry 30+ pounds frequently. Minimum of 2 year or equivalent combination of education and experience; security management ideal, hospitality experience preferred. High school diploma or equivalent experience/training. CPR Certification & Driver's License Required, Alcohol Servers License preferred. Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Salary Description range starting at $16.50
Mar 14, 2024
Full time
Job Type Full-time Description WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position starting at $16.50 + benefits. (Depending on Experience) Located in Santa Fe, NM. Working out of our Eldorado Hotel & Spa, Inn and Spa Loretto, Hotel Chimayo, and Hotel St. Francis Essential Duties and Functions/Responsibilities/Tasks: Work under direction of the Security Managers of Santa Properties Eldorado and Loretto. Patrol all areas via patrol vehicle including parking lots and checking in with security officers at all sister properties during the shift. Maintain a high level of positive and professional approach with coworkers, and guests. Communicate regularly with leadership (Security Managers.) regarding security job assignments and required timeframe for proper workflow on property. Reduce the opportunity for the commission of crimes through the use of thorough, preventive patrol and high visibility of security throughout the premises on a timely schedule. Watch for unusual, illegal or dangerous activities occurring on the premises. Resourcefully solve any issues that arise and seize control of any problematic situation. Address all complaints from guests / debriefs with team members in person whenever possible. Promote and preserve the peace on premises to assure a comfortable and non- threatening environment for guests and employees. Aid, or seek aid for, individuals who are in danger of physical harm, or in need of medical attention. Respond to emergencies as prescribed in Emergencies Service Procedures. Assist in developing and presenting security related programs. Willingness to be cross trained to assist at any of our sister properties. Other duties as assigned consistent with the functions of this position as needed at any of the properties. Requirements Clean Driving record and background check. Excellent verbal and written communication and ability to multitask. Ability and willingness to work flexible hours including weekends, holidays and late nights. Ability to work on your feet for eight hours or more. Must be able to lift/push/reach for/carry 30+ pounds frequently. Minimum of 2 year or equivalent combination of education and experience; security management ideal, hospitality experience preferred. High school diploma or equivalent experience/training. CPR Certification & Driver's License Required, Alcohol Servers License preferred. Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Salary Description range starting at $16.50
Shift Manager/Shift Leader Role: Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others. Responsibilities and Accountabilities: Ensuring Consistent Customer Satisfaction Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed. Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s). Ensure that all employees present a neat clean appearance and wear company uniform. Personally demonstrate the Customer needs are the highest priority. Ensure food safety, quality and accuracy of orders. Resolve customer complaints quickly while maintaining positive customer relations. Greets customers with a smile, is polite and pleasant when speaking with customers. Works with urgency. Works with management and fellow employees. Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand. Demonstrates a positive and enthusiastic attitude with co-workers. Maintains professional demeanor and work environment. Attendance Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work. Understands and uses approved time keeping system, including accurately recording all hours worked. Initiative and Energy Takes action without being told, goes beyond what is simply required and maintains a high activity level. Developing People Provide regular feedback to the RGM on the performance of Team Members. Provide ongoing constructive and complimentary feedback to Team Members. Actively participates in the training of Team Members. Handle conflicts constructively and works with RGM to achieve resolution. Act Like an Owner Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor. Oversee proper product preparation, rotation, portioning, cooking and holding times. Assist RGM with facility maintenance and ensure health and safety standards are followed at all times. Perform other duties as required by manager. Job Requirements and Essential Functions: Strong preference for internal promote form Hourly Champion position. Must be at least 18 years old. Must pass reference check. Must have reliable transportation. Able to do basic business math. Able to stock shelves and coolers. Able to oversee and manage subordinate employees and provide direction. Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin. Able to clean the parking lot and grounds surrounding the restaurant. Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time. This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.
Mar 14, 2024
Full time
Shift Manager/Shift Leader Role: Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others. Responsibilities and Accountabilities: Ensuring Consistent Customer Satisfaction Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed. Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s). Ensure that all employees present a neat clean appearance and wear company uniform. Personally demonstrate the Customer needs are the highest priority. Ensure food safety, quality and accuracy of orders. Resolve customer complaints quickly while maintaining positive customer relations. Greets customers with a smile, is polite and pleasant when speaking with customers. Works with urgency. Works with management and fellow employees. Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand. Demonstrates a positive and enthusiastic attitude with co-workers. Maintains professional demeanor and work environment. Attendance Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work. Understands and uses approved time keeping system, including accurately recording all hours worked. Initiative and Energy Takes action without being told, goes beyond what is simply required and maintains a high activity level. Developing People Provide regular feedback to the RGM on the performance of Team Members. Provide ongoing constructive and complimentary feedback to Team Members. Actively participates in the training of Team Members. Handle conflicts constructively and works with RGM to achieve resolution. Act Like an Owner Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor. Oversee proper product preparation, rotation, portioning, cooking and holding times. Assist RGM with facility maintenance and ensure health and safety standards are followed at all times. Perform other duties as required by manager. Job Requirements and Essential Functions: Strong preference for internal promote form Hourly Champion position. Must be at least 18 years old. Must pass reference check. Must have reliable transportation. Able to do basic business math. Able to stock shelves and coolers. Able to oversee and manage subordinate employees and provide direction. Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin. Able to clean the parking lot and grounds surrounding the restaurant. Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time. This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.
Shift Manager/Shift Leader Role: Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others. Responsibilities and Accountabilities: Ensuring Consistent Customer Satisfaction Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed. Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s). Ensure that all employees present a neat clean appearance and wear company uniform. Personally demonstrate the Customer needs are the highest priority. Ensure food safety, quality and accuracy of orders. Resolve customer complaints quickly while maintaining positive customer relations. Greets customers with a smile, is polite and pleasant when speaking with customers. Works with urgency. Works with management and fellow employees. Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand. Demonstrates a positive and enthusiastic attitude with co-workers. Maintains professional demeanor and work environment. Attendance Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work. Understands and uses approved time keeping system, including accurately recording all hours worked. Initiative and Energy Takes action without being told, goes beyond what is simply required and maintains a high activity level. Developing People Provide regular feedback to the RGM on the performance of Team Members. Provide ongoing constructive and complimentary feedback to Team Members. Actively participates in the training of Team Members. Handle conflicts constructively and works with RGM to achieve resolution. Act Like an Owner Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor. Oversee proper product preparation, rotation, portioning, cooking and holding times. Assist RGM with facility maintenance and ensure health and safety standards are followed at all times. Perform other duties as required by manager. Job Requirements and Essential Functions: Strong preference for internal promote form Hourly Champion position. Must be at least 18 years old. Must pass reference check. Must have reliable transportation. Able to do basic business math. Able to stock shelves and coolers. Able to oversee and manage subordinate employees and provide direction. Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin. Able to clean the parking lot and grounds surrounding the restaurant. Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time. This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.
Mar 14, 2024
Full time
Shift Manager/Shift Leader Role: Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others. Responsibilities and Accountabilities: Ensuring Consistent Customer Satisfaction Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed. Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s). Ensure that all employees present a neat clean appearance and wear company uniform. Personally demonstrate the Customer needs are the highest priority. Ensure food safety, quality and accuracy of orders. Resolve customer complaints quickly while maintaining positive customer relations. Greets customers with a smile, is polite and pleasant when speaking with customers. Works with urgency. Works with management and fellow employees. Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand. Demonstrates a positive and enthusiastic attitude with co-workers. Maintains professional demeanor and work environment. Attendance Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work. Understands and uses approved time keeping system, including accurately recording all hours worked. Initiative and Energy Takes action without being told, goes beyond what is simply required and maintains a high activity level. Developing People Provide regular feedback to the RGM on the performance of Team Members. Provide ongoing constructive and complimentary feedback to Team Members. Actively participates in the training of Team Members. Handle conflicts constructively and works with RGM to achieve resolution. Act Like an Owner Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor. Oversee proper product preparation, rotation, portioning, cooking and holding times. Assist RGM with facility maintenance and ensure health and safety standards are followed at all times. Perform other duties as required by manager. Job Requirements and Essential Functions: Strong preference for internal promote form Hourly Champion position. Must be at least 18 years old. Must pass reference check. Must have reliable transportation. Able to do basic business math. Able to stock shelves and coolers. Able to oversee and manage subordinate employees and provide direction. Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin. Able to clean the parking lot and grounds surrounding the restaurant. Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time. This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.
Job Description Responsible for: Comoncy Esplanade Our Mission To build relationships within our community by serving them with passion in a hospitable environment while providing food that is honest, consistent and fresh. What Makes Us Unique You would be joining a team of true restaurant hospitality professionals who are driven by quality, consistency and integrity with everything we do. We provide a positive, professional environment and constantly drive towards excellence. We value each individual team member and take a personalized approach to their growth. These same philosophies are carried through with our guests, vendors and everyone who we interact with. Alliance Hospitality Group is a growing company and we are looking for team members to grow with us. Our Concept Comoncy opened its doors in 2014 with a clear mission in mind: to provide fast-casual breakfast, brunch and lunch with ingredients sourced locally, sustainably, and organically. We offer artisanal quality roasted beans that are grown ethically and support local coffee farmers. As a third wave coffee shop, we prioritize ethical and sustainable practices in all steps of the coffee supply chain. Comoncy only uses beans that have been grown and harvested according to these two standards: 1. The beans produce coffee that tastes rich, deep, and fresh. 2. The farmers, processors, transporters, and roasters are being treated and compensated fairly. What We Expect: Restaurant Operations Oversight Execute and maintain quality and consistency of food and service with full adherence to standards; to acquire and protect restaurant sales - act with a sense of urgency, be friendly, professional, and engaged. Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service. Understand the market and surrounding areas (i.e. restaurants, businesses, hotels). Regularly measure and evaluate service through company service audits, and leveraging guest/employee feedback. Maintain the highest level of safety, security, sanitation, and cleanliness of facility. Oversee Repairs & Maintenance. Must understand how to use basic computer applications and POS systems. Drive all standards in day-to-day operations. "Inspire, Inspect, and Inform" restaurant personnel on a daily basis. General Executive Management Develop management team to develop people and manage systems. Give team meaningful and challenging work assignments. Develop hourly staff positions within the restaurant,conduct quarterly restaurant staff evaluations. Hire great talent and terminate any member of the staff on an as needed basis. Develop plans for continuous improvement in the restaurant's service levels. Lead and drive Comoncy's PR, Marketing, and Sales Building efforts/tactics. Must firmly confront poor performance while also recognizing and rewarding good performance. Maintain good rapport with vendors and have the capacity to work with multiple owner wants and needs. Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills. Implement efficient and productive systems/processes in all departments (staffing levels, etc.). Must be compliant with all Arizona State labor/hiring laws, Department of Health standards, and OSHA standards. Financial and P&L Adherence Build a culture of financial responsibility (sales tracking, labor, waste, breakage, PPA, proper tip reporting, manage costs). Accurately process and submit payroll. Develop, establish, implement, and enforce proper and timely use of waste sheets and labor proforma. Control cash, credit, and other receipts by following company cash handling/reconciliation procedures. Assist in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity and holding department managers accountable to budgets. Approve/track all spending and prepare any necessary paperwork in a prompt and organized fashion. Seek better efficiency and productivity. Accountable for costs and budgets. Ideal Candidate Will Have: Minimum of 3 years of senior leadership experience in a service-oriented position within fast-casual restaurants or coffee shops. Strong customer service skills, with the ability to provide personalized recommendations to guests. Strong organizational and time management skills with a particular attention to detail. Strong food and beverage knowledge. We Offer: $20.00 - $22.00 per hour + tips Free meal per shift Growth & Development opportunities Weekends and Nights Off. 8am - 4pm Monday - Friday only Complimentary Parking
Mar 21, 2024
Full time
Job Description Responsible for: Comoncy Esplanade Our Mission To build relationships within our community by serving them with passion in a hospitable environment while providing food that is honest, consistent and fresh. What Makes Us Unique You would be joining a team of true restaurant hospitality professionals who are driven by quality, consistency and integrity with everything we do. We provide a positive, professional environment and constantly drive towards excellence. We value each individual team member and take a personalized approach to their growth. These same philosophies are carried through with our guests, vendors and everyone who we interact with. Alliance Hospitality Group is a growing company and we are looking for team members to grow with us. Our Concept Comoncy opened its doors in 2014 with a clear mission in mind: to provide fast-casual breakfast, brunch and lunch with ingredients sourced locally, sustainably, and organically. We offer artisanal quality roasted beans that are grown ethically and support local coffee farmers. As a third wave coffee shop, we prioritize ethical and sustainable practices in all steps of the coffee supply chain. Comoncy only uses beans that have been grown and harvested according to these two standards: 1. The beans produce coffee that tastes rich, deep, and fresh. 2. The farmers, processors, transporters, and roasters are being treated and compensated fairly. What We Expect: Restaurant Operations Oversight Execute and maintain quality and consistency of food and service with full adherence to standards; to acquire and protect restaurant sales - act with a sense of urgency, be friendly, professional, and engaged. Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service. Understand the market and surrounding areas (i.e. restaurants, businesses, hotels). Regularly measure and evaluate service through company service audits, and leveraging guest/employee feedback. Maintain the highest level of safety, security, sanitation, and cleanliness of facility. Oversee Repairs & Maintenance. Must understand how to use basic computer applications and POS systems. Drive all standards in day-to-day operations. "Inspire, Inspect, and Inform" restaurant personnel on a daily basis. General Executive Management Develop management team to develop people and manage systems. Give team meaningful and challenging work assignments. Develop hourly staff positions within the restaurant,conduct quarterly restaurant staff evaluations. Hire great talent and terminate any member of the staff on an as needed basis. Develop plans for continuous improvement in the restaurant's service levels. Lead and drive Comoncy's PR, Marketing, and Sales Building efforts/tactics. Must firmly confront poor performance while also recognizing and rewarding good performance. Maintain good rapport with vendors and have the capacity to work with multiple owner wants and needs. Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills. Implement efficient and productive systems/processes in all departments (staffing levels, etc.). Must be compliant with all Arizona State labor/hiring laws, Department of Health standards, and OSHA standards. Financial and P&L Adherence Build a culture of financial responsibility (sales tracking, labor, waste, breakage, PPA, proper tip reporting, manage costs). Accurately process and submit payroll. Develop, establish, implement, and enforce proper and timely use of waste sheets and labor proforma. Control cash, credit, and other receipts by following company cash handling/reconciliation procedures. Assist in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity and holding department managers accountable to budgets. Approve/track all spending and prepare any necessary paperwork in a prompt and organized fashion. Seek better efficiency and productivity. Accountable for costs and budgets. Ideal Candidate Will Have: Minimum of 3 years of senior leadership experience in a service-oriented position within fast-casual restaurants or coffee shops. Strong customer service skills, with the ability to provide personalized recommendations to guests. Strong organizational and time management skills with a particular attention to detail. Strong food and beverage knowledge. We Offer: $20.00 - $22.00 per hour + tips Free meal per shift Growth & Development opportunities Weekends and Nights Off. 8am - 4pm Monday - Friday only Complimentary Parking
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Lead Fountain Worker, you'll oversee the upkeep of the dining area and supervise other Fountain Workers. You'll play a key role in shaping the guest experience through your warm service and attention to their individual needs. With your welcoming demeanor, you'll ensure that every guest leaves with unforgettable memories, making their stay truly remarkable. Additionally, you'll be tasked with opening and closing duties at the supervisor level. THE DAY-TO-DAY: Lead, coach, and train the team during shifts. Proficient in selling techniques and service delivery for alcoholic and non-alcoholic beverages and menu items. Escalate to management if necessary. Notify supervisor or Security of any unusual events, missing items, or alleged theft. Take orders, serve food and drinks efficiently, and garnish as required. Pack orders according to guest preferences with necessary condiments. Perform opening and closing duties as assigned. Unload and stock warehouse orders, maintaining organization and replenishing supplies. Ensure cleanliness and sanitation in both front and back of house areas. Clear tables, sweep, and maintain dining area cleanliness without disrupting guests' comfort. Set par levels for daily orders and complete order sheets accordingly. THE IDEAL CANDIDATE: Previous experience as a fountain worker, barista, or related role. Prior supervisor or manager experience. Takes pride in their work. Looks forward to working with a team to provide positive experiences. Describes themselves as detail oriented. Enjoys helping others and likes to make a good impression. Can handle multiple tasks at one time. Available to work part time and full-time hours as needed, depending on business requirements. Willing to rotate shifts in our various quick service outlets to include locations such as: Starbucks, Snacks, Bellagio Patisserie, & more! MINIMUM REQUIREMENTS: Work varied shifts, to include weekends and holidays. High school diploma or equivalent. THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room. Free parking on and off shift. Healthcare, financial, and time off benefits. Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community. Are you ready to JOIN THE SHOW? Apply today!
Mar 16, 2024
Full time
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Lead Fountain Worker, you'll oversee the upkeep of the dining area and supervise other Fountain Workers. You'll play a key role in shaping the guest experience through your warm service and attention to their individual needs. With your welcoming demeanor, you'll ensure that every guest leaves with unforgettable memories, making their stay truly remarkable. Additionally, you'll be tasked with opening and closing duties at the supervisor level. THE DAY-TO-DAY: Lead, coach, and train the team during shifts. Proficient in selling techniques and service delivery for alcoholic and non-alcoholic beverages and menu items. Escalate to management if necessary. Notify supervisor or Security of any unusual events, missing items, or alleged theft. Take orders, serve food and drinks efficiently, and garnish as required. Pack orders according to guest preferences with necessary condiments. Perform opening and closing duties as assigned. Unload and stock warehouse orders, maintaining organization and replenishing supplies. Ensure cleanliness and sanitation in both front and back of house areas. Clear tables, sweep, and maintain dining area cleanliness without disrupting guests' comfort. Set par levels for daily orders and complete order sheets accordingly. THE IDEAL CANDIDATE: Previous experience as a fountain worker, barista, or related role. Prior supervisor or manager experience. Takes pride in their work. Looks forward to working with a team to provide positive experiences. Describes themselves as detail oriented. Enjoys helping others and likes to make a good impression. Can handle multiple tasks at one time. Available to work part time and full-time hours as needed, depending on business requirements. Willing to rotate shifts in our various quick service outlets to include locations such as: Starbucks, Snacks, Bellagio Patisserie, & more! MINIMUM REQUIREMENTS: Work varied shifts, to include weekends and holidays. High school diploma or equivalent. THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room. Free parking on and off shift. Healthcare, financial, and time off benefits. Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community. Are you ready to JOIN THE SHOW? Apply today!
BASIC FUNCTION The Laundry Attendant position is responsible for cleaning and monitoring the hotel linens and terry by washing, drying, and ironing. Timely providing the Housekeeping, Food and Beverage and Hotel with guest laundry needs. Using the highest regard for safety for themselves and others. Prior experience preferred. QUALIFICATIONS (Education, Knowledge, Training, & Work Experience) Prior experience required Excellent customer service skills ESSENTIAL FUNCTIONS Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts. Set dryer to designated times and temperatures based on fabrics contained in load. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Fold cleaned articles into designated size, either by hand or using folding machine Maintain accurate records of items laundered Deliver folded linen to designated storage areas Follow all company safety and security policies and procedures Report accidents, injuries, and unsafe work conditions to manager Ensure uniform and personal appearance is clean and professional Maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards Thank guests with genuine appreciation Speak with others using clear and professional language Answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Comply with quality assurance expectations and standards Stand, sit, or walk for an extended period Keep laundry all surroundings clean at all times Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance Perform other reasonable job duties as requested by Supervisors HOTEL SPECIFIC ESSENTIAL FUNCTIONS Respond to any reasonable task as assigned by the manager. Aid guests in locating other areas of the hotel (walk them to destination if possible). Familiarity with parking validation procedures. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. ENVIRONMENT and POSITION ANALYSIS Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.
Mar 15, 2024
Full time
BASIC FUNCTION The Laundry Attendant position is responsible for cleaning and monitoring the hotel linens and terry by washing, drying, and ironing. Timely providing the Housekeeping, Food and Beverage and Hotel with guest laundry needs. Using the highest regard for safety for themselves and others. Prior experience preferred. QUALIFICATIONS (Education, Knowledge, Training, & Work Experience) Prior experience required Excellent customer service skills ESSENTIAL FUNCTIONS Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts. Set dryer to designated times and temperatures based on fabrics contained in load. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Fold cleaned articles into designated size, either by hand or using folding machine Maintain accurate records of items laundered Deliver folded linen to designated storage areas Follow all company safety and security policies and procedures Report accidents, injuries, and unsafe work conditions to manager Ensure uniform and personal appearance is clean and professional Maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards Thank guests with genuine appreciation Speak with others using clear and professional language Answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Comply with quality assurance expectations and standards Stand, sit, or walk for an extended period Keep laundry all surroundings clean at all times Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance Perform other reasonable job duties as requested by Supervisors HOTEL SPECIFIC ESSENTIAL FUNCTIONS Respond to any reasonable task as assigned by the manager. Aid guests in locating other areas of the hotel (walk them to destination if possible). Familiarity with parking validation procedures. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. ENVIRONMENT and POSITION ANALYSIS Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.
BASIC FUNCTION The Laundry Attendant position is responsible for cleaning and monitoring the hotel linens and terry by washing, drying, and ironing. Timely providing the Housekeeping, Food and Beverage and Hotel with guest laundry needs. Using the highest regard for safety for themselves and others. Prior experience preferred. QUALIFICATIONS (Education, Knowledge, Training, & Work Experience) Prior experience required Excellent customer service skills ESSENTIAL FUNCTIONS Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts. Set dryer to designated times and temperatures based on fabrics contained in load. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Fold cleaned articles into designated size, either by hand or using folding machine Maintain accurate records of items laundered Deliver folded linen to designated storage areas Follow all company safety and security policies and procedures Report accidents, injuries, and unsafe work conditions to manager Ensure uniform and personal appearance is clean and professional Maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards Thank guests with genuine appreciation Speak with others using clear and professional language Answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Comply with quality assurance expectations and standards Stand, sit, or walk for an extended period Keep laundry all surroundings clean at all times Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance Perform other reasonable job duties as requested by Supervisors HOTEL SPECIFIC ESSENTIAL FUNCTIONS Respond to any reasonable task as assigned by the manager. Aid guests in locating other areas of the hotel (walk them to destination if possible). Familiarity with parking validation procedures. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. ENVIRONMENT and POSITION ANALYSIS Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.
Mar 12, 2024
Full time
BASIC FUNCTION The Laundry Attendant position is responsible for cleaning and monitoring the hotel linens and terry by washing, drying, and ironing. Timely providing the Housekeeping, Food and Beverage and Hotel with guest laundry needs. Using the highest regard for safety for themselves and others. Prior experience preferred. QUALIFICATIONS (Education, Knowledge, Training, & Work Experience) Prior experience required Excellent customer service skills ESSENTIAL FUNCTIONS Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts. Set dryer to designated times and temperatures based on fabrics contained in load. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Fold cleaned articles into designated size, either by hand or using folding machine Maintain accurate records of items laundered Deliver folded linen to designated storage areas Follow all company safety and security policies and procedures Report accidents, injuries, and unsafe work conditions to manager Ensure uniform and personal appearance is clean and professional Maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards Thank guests with genuine appreciation Speak with others using clear and professional language Answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Comply with quality assurance expectations and standards Stand, sit, or walk for an extended period Keep laundry all surroundings clean at all times Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance Perform other reasonable job duties as requested by Supervisors HOTEL SPECIFIC ESSENTIAL FUNCTIONS Respond to any reasonable task as assigned by the manager. Aid guests in locating other areas of the hotel (walk them to destination if possible). Familiarity with parking validation procedures. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. ENVIRONMENT and POSITION ANALYSIS Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.
Job Description WEEKLY PAY HOTEL HARTNESS is seeking to HIRE IMMEDIATELY a Part Time Breakfast Attendant Server! Essential Functions: Greet, direct, seat, and tend to food and beverage guests, including directing and assisting guest with breakfast offerings, preparing specialty coffee drinks (IE Espresso), replenishing coffee, replacing silverware, and other service needs based on HCH service standards. Setup and maintain breakfast buffet, adhering to local health regulations and guidelines. Maintain clean and sanitary work environment. Breakdown breakfast area and prepare for the next shift ensuring a clean and presentable environment. Complete all side work tasks, as determined by MOD, efficiently and thoroughly. Stock glassware, silverware, and napkin backups in all areas (FOH, service areas, bar). Bus and clean tables, use trays to run dirty items to kitchen, reset tables as needed. Wash trays to ensure proper sanitation and immaculate front of the house presentation. Assist in the set-up and breakdown of banquet functions and holiday/special menu buffets as needed. Replenishing buffet items when determined by MOD. Perform additional cleaning tasks, as determined by MOD, such as wiping all kitchen doors down, wiping restaurant windowsills, sweeping work areas, etc. Change beverage syrups as needed. Impart to the customer warmth and graciousness, much as you would give a guest in your own home. Be thoroughly familiar with menu items and related materials. Clean and maintain all working areas and equipment. Assist in resolving any complaints and communicate disgruntled customers to the appropriate supervisor. Undertake all reasonable tasks requested by supervisors. Represent a positive working liaison with all other members of the kitchen and front of house staff. Prepare and present bills to customers for payment using the point of sales system (POS). Complete all listed opening, side-work, and closing checklists, cleaning checklists, and duties related to shift. Check out with manager once shift is complete. Consciously assist in all company promotions when required. Practice cleanliness and safety in all dining areas, liquor, and wine storage areas. Understand and communicate daily specials and specialty menus to guests. Deliver food consistent with expectations of proper timing of food courses when food running. Assist in training new employees and helping others, using the host philosophy. Assist team members as needed to promote a positive teamwork environment. Practice conscious knowledge of food allergies and safety, and communicate effectively to guests with allergies. Flexibility to work days, nights, weekends, and holidays or special events. Attend all scheduled meetings and training sessions. Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy. Comply with all Hotel and HCH time and attendance policies. Comply with all Hotel and HCH uniform, dress code, and appearance standards. Hotel Specific Essential Functions: Ability to remain standing for 8 hours (or 100% of shift). Ability to walk for up to 90% of shift. Ability to frequently (or occasionally) move and lift up to 50 lbs. Ability to move up and down stairs regularly throughout entirety of shift. Ability to bend frequently and repetitively during a shift. Ability to carry service trays on shoulder up to 50 lbs. Ability to move quickly based on guest needs. Ability to frequently communicate and exchange accurate information effectively. Ability to read, write, understand, and speak English. Hay Creek offers an extensive benefit and incentive package, including; Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness Competitive Salary/Wages Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave Standard Annual Performance/Salary Reviews Merit and Cost of Living Adjustments Complimentary Meals Daily Free Parking Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties Discounts at specific property partners (NEIRA, Historic Hotels of America) 50% Discount when Dining at any HCH Property Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.) Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities Supportive, open-door policy work environment Work Culture that is fun, energetic and motivating Employee Recognition Program - 'Delight and Surprise Dollars' Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs. We are an E-Verify Employer; This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at . Experience and Skills 16+ years of age This is an entry level position with no prior experience in restaurants needed. We will train for the right candidates with positive work ethic. Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude. Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals). May be subject to successful completion of background check and/or DMV check.
Mar 07, 2024
Full time
Job Description WEEKLY PAY HOTEL HARTNESS is seeking to HIRE IMMEDIATELY a Part Time Breakfast Attendant Server! Essential Functions: Greet, direct, seat, and tend to food and beverage guests, including directing and assisting guest with breakfast offerings, preparing specialty coffee drinks (IE Espresso), replenishing coffee, replacing silverware, and other service needs based on HCH service standards. Setup and maintain breakfast buffet, adhering to local health regulations and guidelines. Maintain clean and sanitary work environment. Breakdown breakfast area and prepare for the next shift ensuring a clean and presentable environment. Complete all side work tasks, as determined by MOD, efficiently and thoroughly. Stock glassware, silverware, and napkin backups in all areas (FOH, service areas, bar). Bus and clean tables, use trays to run dirty items to kitchen, reset tables as needed. Wash trays to ensure proper sanitation and immaculate front of the house presentation. Assist in the set-up and breakdown of banquet functions and holiday/special menu buffets as needed. Replenishing buffet items when determined by MOD. Perform additional cleaning tasks, as determined by MOD, such as wiping all kitchen doors down, wiping restaurant windowsills, sweeping work areas, etc. Change beverage syrups as needed. Impart to the customer warmth and graciousness, much as you would give a guest in your own home. Be thoroughly familiar with menu items and related materials. Clean and maintain all working areas and equipment. Assist in resolving any complaints and communicate disgruntled customers to the appropriate supervisor. Undertake all reasonable tasks requested by supervisors. Represent a positive working liaison with all other members of the kitchen and front of house staff. Prepare and present bills to customers for payment using the point of sales system (POS). Complete all listed opening, side-work, and closing checklists, cleaning checklists, and duties related to shift. Check out with manager once shift is complete. Consciously assist in all company promotions when required. Practice cleanliness and safety in all dining areas, liquor, and wine storage areas. Understand and communicate daily specials and specialty menus to guests. Deliver food consistent with expectations of proper timing of food courses when food running. Assist in training new employees and helping others, using the host philosophy. Assist team members as needed to promote a positive teamwork environment. Practice conscious knowledge of food allergies and safety, and communicate effectively to guests with allergies. Flexibility to work days, nights, weekends, and holidays or special events. Attend all scheduled meetings and training sessions. Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy. Comply with all Hotel and HCH time and attendance policies. Comply with all Hotel and HCH uniform, dress code, and appearance standards. Hotel Specific Essential Functions: Ability to remain standing for 8 hours (or 100% of shift). Ability to walk for up to 90% of shift. Ability to frequently (or occasionally) move and lift up to 50 lbs. Ability to move up and down stairs regularly throughout entirety of shift. Ability to bend frequently and repetitively during a shift. Ability to carry service trays on shoulder up to 50 lbs. Ability to move quickly based on guest needs. Ability to frequently communicate and exchange accurate information effectively. Ability to read, write, understand, and speak English. Hay Creek offers an extensive benefit and incentive package, including; Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness Competitive Salary/Wages Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave Standard Annual Performance/Salary Reviews Merit and Cost of Living Adjustments Complimentary Meals Daily Free Parking Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties Discounts at specific property partners (NEIRA, Historic Hotels of America) 50% Discount when Dining at any HCH Property Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.) Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities Supportive, open-door policy work environment Work Culture that is fun, energetic and motivating Employee Recognition Program - 'Delight and Surprise Dollars' Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs. We are an E-Verify Employer; This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at . Experience and Skills 16+ years of age This is an entry level position with no prior experience in restaurants needed. We will train for the right candidates with positive work ethic. Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude. Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals). May be subject to successful completion of background check and/or DMV check.