The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Requires excellent ability interpersonal and communication skills. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 01, 2024
Full time
The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Requires excellent ability interpersonal and communication skills. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
GUEST SERVICE REQUIREMENT:The vision of Horseshoe Lake Charles and Caesars Entertainment is for each of our brands to be the overwhelming first choice of its targeted customers for casino entertainment. When you work at Harrah's, your most important responsibility is providing truly great service to every guest every time. You'll see this in the fundamentals of how we run our business, how we deliver and measure great service, and the policies to support it. All Harrah's employees are expected to provide fast and flawless service, promote our Caesars Rewards program, help players feel lucky by wishing them luck, celebrating wins, and providing fast service to keep them in action, recognizing and making players feel special by using the guests' names, remembering what they like and anticipating their needs, and providing a spotless, pleasant, and clean environment, which includes dressing neat and clean and being well groomed. By joining the Harrah's team, you are committing yourself to these values and acknowledging your dedication to truly great service. JOB SUMMARY:The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy.QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. Requires excellent ability interpersonal and communication skills.DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 22, 2024
Full time
GUEST SERVICE REQUIREMENT:The vision of Horseshoe Lake Charles and Caesars Entertainment is for each of our brands to be the overwhelming first choice of its targeted customers for casino entertainment. When you work at Harrah's, your most important responsibility is providing truly great service to every guest every time. You'll see this in the fundamentals of how we run our business, how we deliver and measure great service, and the policies to support it. All Harrah's employees are expected to provide fast and flawless service, promote our Caesars Rewards program, help players feel lucky by wishing them luck, celebrating wins, and providing fast service to keep them in action, recognizing and making players feel special by using the guests' names, remembering what they like and anticipating their needs, and providing a spotless, pleasant, and clean environment, which includes dressing neat and clean and being well groomed. By joining the Harrah's team, you are committing yourself to these values and acknowledging your dedication to truly great service. JOB SUMMARY:The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy.QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. Requires excellent ability interpersonal and communication skills.DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Job Summary: Under the direction of the Department Manager or Supervisor, cashier in the cafeteria, assist in set up and maintaining cafe serving area, clean cafeteria area according to hospital and state quality and sanitary standards. Essential Responsibilities: Prepare coffee as needed. Assemble and deliver coffee service and catering items. Prepare steam table items and serving area prior to each meal period. Service meals to guests in a courteous, pleasant manner. Maintain cleanliness in serving area and dining room tables. Collect money and make change for cafeteria patrons. Maintain cash register in accordance with business office procedures. Complete appropriate records and make drops in safe. Set up cafeteria for meal service. Portion and wrap food items accurately and attractively. Stock items for cafeteria. Store items received by department in assigned area. Rotate stock so that new items are used last (includes all case goods). Maintain menu board and posted menus. Complete cleaning assignments according to daily and weekly. Perform dishwashing duties as necessary. Maintain good interpersonal relationship with cafeteria patrons, staff and other departments. Answer telephone, receiving and distributing messages to appropriate members of the department. Maintain security by unlocking the entire kitchen each morning. Lock the kitchen each evening. Expected Behavior Standards: Follows appropriate policies and procedures for use of time in work environment, including absenteeism and tardiness. Monitors and takes corrective action to prevent recurring absences. Returns promptly from breaks and schedules them in concert with co-workers to provide appropriate coverage of unit and client care activities. Consistently on time and ready to work at the start of shift as well as assignments completed at end of shift. Maintains confidentiality of al client and organizational records. Releases information according to established policy/procedure. Demonstrates a positive attitude while at the work site. Does not conduct personal conversations when members are waiting for service. Does not discuss other staff members, organization, or medical care in public areas. Identifies self by utilizing name tags and verbally introducing self by name, title and/or department. Addresses members by their proper titles and last name. Provides assistance to customers or connect customers to appropriate person when needed. Applies the same courtesy standards to customers on the telephone as in person. Basic Qualifications: Experience N/A Education N/A License, Certification, Registration Certified Food Handler (in the state where care is provided) Additional Requirements: Recent restaurant or health care food service experience in the following required: Host/Hostess, Cashier, Stock Salad Bar. Catering, banquets and luncheons. Must have effective oral communications skills, be able to write legibly, read, and follow written instructions. Must demonstrate ability to organize and perform work without close supervision. Preferred Qualifications: Minimum one (1) year of restaurant/institutional food service, cashier and catering experience. Knowledge of cash registers, Excellent customer service skills. COMPANY: KAISER TITLE: Aide, Cafeteria LOCATION: Clackamas, Oregon REQNUMBER: External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
Mar 17, 2024
Full time
Job Summary: Under the direction of the Department Manager or Supervisor, cashier in the cafeteria, assist in set up and maintaining cafe serving area, clean cafeteria area according to hospital and state quality and sanitary standards. Essential Responsibilities: Prepare coffee as needed. Assemble and deliver coffee service and catering items. Prepare steam table items and serving area prior to each meal period. Service meals to guests in a courteous, pleasant manner. Maintain cleanliness in serving area and dining room tables. Collect money and make change for cafeteria patrons. Maintain cash register in accordance with business office procedures. Complete appropriate records and make drops in safe. Set up cafeteria for meal service. Portion and wrap food items accurately and attractively. Stock items for cafeteria. Store items received by department in assigned area. Rotate stock so that new items are used last (includes all case goods). Maintain menu board and posted menus. Complete cleaning assignments according to daily and weekly. Perform dishwashing duties as necessary. Maintain good interpersonal relationship with cafeteria patrons, staff and other departments. Answer telephone, receiving and distributing messages to appropriate members of the department. Maintain security by unlocking the entire kitchen each morning. Lock the kitchen each evening. Expected Behavior Standards: Follows appropriate policies and procedures for use of time in work environment, including absenteeism and tardiness. Monitors and takes corrective action to prevent recurring absences. Returns promptly from breaks and schedules them in concert with co-workers to provide appropriate coverage of unit and client care activities. Consistently on time and ready to work at the start of shift as well as assignments completed at end of shift. Maintains confidentiality of al client and organizational records. Releases information according to established policy/procedure. Demonstrates a positive attitude while at the work site. Does not conduct personal conversations when members are waiting for service. Does not discuss other staff members, organization, or medical care in public areas. Identifies self by utilizing name tags and verbally introducing self by name, title and/or department. Addresses members by their proper titles and last name. Provides assistance to customers or connect customers to appropriate person when needed. Applies the same courtesy standards to customers on the telephone as in person. Basic Qualifications: Experience N/A Education N/A License, Certification, Registration Certified Food Handler (in the state where care is provided) Additional Requirements: Recent restaurant or health care food service experience in the following required: Host/Hostess, Cashier, Stock Salad Bar. Catering, banquets and luncheons. Must have effective oral communications skills, be able to write legibly, read, and follow written instructions. Must demonstrate ability to organize and perform work without close supervision. Preferred Qualifications: Minimum one (1) year of restaurant/institutional food service, cashier and catering experience. Knowledge of cash registers, Excellent customer service skills. COMPANY: KAISER TITLE: Aide, Cafeteria LOCATION: Clackamas, Oregon REQNUMBER: External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
Job Type Part-time Description CITIZEN POTAWATOMI NATION GRAND CASINO HOTEL & RESORT JOB DESCRIPTION JOB TITLE: Bus Person ORGANIZATIONAL UNIT: Grand Casino Hotel & Resort SUPERVISOR: F & B Manager FLSA: Non-Exempt HOURLY RATE: $12.00 Per Hour FUNCTIONS STATEMENT: • Serve guests, bread, water and butter upon their arrival, and provide refills as needed. Remove used tableware between courses; clear and reset tables after guests leave. MAJOR DUTIES: • Obtain service area assignment at the beginning of each shift. • Promptly greet guests as they are seated and bring bread, butter and water to table. • Remove used tableware between courses and provide tableware for next course. • Clear tables after guests. Take tableware to dish-room and place silverware, dishes, glassware, etc. in appropriate areas for washing. • Between customers, promptly clean tables, chairs and booths. Check floor and clean as required. Reset and arrange tabletop. • Inspect assigned restroom every 30 minutes and clean as needed. • Respond appropriately to customer requests. Communicate requests to server. • Communicate with server and hostess to ensure efficient seating, table utilization and customer service. • Assist with food delivery, especially with large parties during peak periods. • Thank guests as they are leaving. • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor. • Any additional duties as assigned by the Restaurant Manager, Food and Beverage Director, General Manager, Business Committee or representative of upper management. • NOTE: The above-described duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics. FACTOR 1: KNOWLEDGE REQUIRED BY THIS POSITION • Knowledge of proper English grammar. ? Knowledge of the duties of other wait-staff positions in order to fill in as needed ? Knowledge of methods of greeting guests and customers. • Knowledge of infection control principles. • FACTOR 2: SUPERVISORY CONTROLS • Incumbent is under the direct supervision of the Restaurant Manager. • The supervisor assigns work, advises on changes in procedures and is available for assistance when required. • Routine work is performed independently following set procedures. • The work is reviewed for accuracy through spot checks, through complaints from customers and through observation of the employee at work. • FACTOR 3: GUIDELINES • Written and oral guides provide specific instructions for doing the work. • Most of these instructions are easily memorized and require little interpretation. • When instructions do not apply, the problem is referred to the supervisor. • These guidelines are generally applicable, but the employee makes adjustments in dealing with problems and unusual situations. • FACTOR 4: COMPLEXITY • The incumbent will face a variety of situations that require on the spot resolution when dealing with people that are hungry, irritable, or fatigued. • The incumbent will have choices to make regarding how to handle different complaints, requests and situations. • The complexity ranges from a low level to a medium level in that the work is mastered easily, and the incumbent takes the obvious course of action. • FACTOR 5: SCOPE AND EFFECT • The primary purpose of the work in this position is to create a satisfied customer by providing the initial condiments, i.e. bread, butter, water and comfortable seating. • The work contributes to the efficiency of daily operations of the restaurant. • FACTOR 6: PERSONAL CONTACTS • Contacts are on a face-to-face basis with guests and customers from all walks of life and from all points of the country and world. FACTOR 7: PURPOSE OF CONTACTS • The purpose of the contacts is to create a satisfied customer in order to encourage a high level of customer returns. FACTOR 8: PHYSICAL DEMANDS • Standing for long periods of time, extensive walking throughout the restaurant. • Bending, squatting, kneeling and stooping. • Requires acute hearing and sound discrimination, and visual acuity. • Lifting and moving of tables and chairs, and tubs filled with dishes, (20-30#). FACTOR 9: WORK ENVIRONMENT • Normal restaurant and lounge environment with variety of loud noises. MINIMUM QUALIFICATIONS FOR CONSIDERATION: • Must have a High School diploma or GED equivalent • Must have effective and courteous communication skills. • Availability to work any shift, start time, weekends and holidays. Salary Description $12.00 hour
Mar 14, 2024
Full time
Job Type Part-time Description CITIZEN POTAWATOMI NATION GRAND CASINO HOTEL & RESORT JOB DESCRIPTION JOB TITLE: Bus Person ORGANIZATIONAL UNIT: Grand Casino Hotel & Resort SUPERVISOR: F & B Manager FLSA: Non-Exempt HOURLY RATE: $12.00 Per Hour FUNCTIONS STATEMENT: • Serve guests, bread, water and butter upon their arrival, and provide refills as needed. Remove used tableware between courses; clear and reset tables after guests leave. MAJOR DUTIES: • Obtain service area assignment at the beginning of each shift. • Promptly greet guests as they are seated and bring bread, butter and water to table. • Remove used tableware between courses and provide tableware for next course. • Clear tables after guests. Take tableware to dish-room and place silverware, dishes, glassware, etc. in appropriate areas for washing. • Between customers, promptly clean tables, chairs and booths. Check floor and clean as required. Reset and arrange tabletop. • Inspect assigned restroom every 30 minutes and clean as needed. • Respond appropriately to customer requests. Communicate requests to server. • Communicate with server and hostess to ensure efficient seating, table utilization and customer service. • Assist with food delivery, especially with large parties during peak periods. • Thank guests as they are leaving. • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor. • Any additional duties as assigned by the Restaurant Manager, Food and Beverage Director, General Manager, Business Committee or representative of upper management. • NOTE: The above-described duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics. FACTOR 1: KNOWLEDGE REQUIRED BY THIS POSITION • Knowledge of proper English grammar. ? Knowledge of the duties of other wait-staff positions in order to fill in as needed ? Knowledge of methods of greeting guests and customers. • Knowledge of infection control principles. • FACTOR 2: SUPERVISORY CONTROLS • Incumbent is under the direct supervision of the Restaurant Manager. • The supervisor assigns work, advises on changes in procedures and is available for assistance when required. • Routine work is performed independently following set procedures. • The work is reviewed for accuracy through spot checks, through complaints from customers and through observation of the employee at work. • FACTOR 3: GUIDELINES • Written and oral guides provide specific instructions for doing the work. • Most of these instructions are easily memorized and require little interpretation. • When instructions do not apply, the problem is referred to the supervisor. • These guidelines are generally applicable, but the employee makes adjustments in dealing with problems and unusual situations. • FACTOR 4: COMPLEXITY • The incumbent will face a variety of situations that require on the spot resolution when dealing with people that are hungry, irritable, or fatigued. • The incumbent will have choices to make regarding how to handle different complaints, requests and situations. • The complexity ranges from a low level to a medium level in that the work is mastered easily, and the incumbent takes the obvious course of action. • FACTOR 5: SCOPE AND EFFECT • The primary purpose of the work in this position is to create a satisfied customer by providing the initial condiments, i.e. bread, butter, water and comfortable seating. • The work contributes to the efficiency of daily operations of the restaurant. • FACTOR 6: PERSONAL CONTACTS • Contacts are on a face-to-face basis with guests and customers from all walks of life and from all points of the country and world. FACTOR 7: PURPOSE OF CONTACTS • The purpose of the contacts is to create a satisfied customer in order to encourage a high level of customer returns. FACTOR 8: PHYSICAL DEMANDS • Standing for long periods of time, extensive walking throughout the restaurant. • Bending, squatting, kneeling and stooping. • Requires acute hearing and sound discrimination, and visual acuity. • Lifting and moving of tables and chairs, and tubs filled with dishes, (20-30#). FACTOR 9: WORK ENVIRONMENT • Normal restaurant and lounge environment with variety of loud noises. MINIMUM QUALIFICATIONS FOR CONSIDERATION: • Must have a High School diploma or GED equivalent • Must have effective and courteous communication skills. • Availability to work any shift, start time, weekends and holidays. Salary Description $12.00 hour