Auxiliary Services State University College at Oswego
Oswego, New York
Auxiliary Services, State University College at Oswego, Inc., is a 25-million dollar customer-service-focused corporation that provides dining operations, college store services, and administrative support to the SUNY Oswego college community. Our mission at Auxiliary Services is to create the best possible experience for the students, faculty, staff, visitors, and community members of SUNY Oswego. We seek our next great addition to our Retail Dining and Catering team! Position Description: Reports to the Director of Retail Dining & Catering and is responsible for daily coordination of all catering operations including menu presentation. Supports Retail Operations as needed. Demonstrates leadership by working cooperatively with others and providing high-quality customer service. Works in collaboration with the Director of Retail Dining and Catering to prepare, implement, and monitor the annual budget for Catering unit. Position Expectations: This position is integrally involved in executing high-profile events demonstrating enthusiasm and creativity when preparing, serving, and presenting excellent food and beverages. Shows a genuine concern for customer satisfaction. This leader coordinates the hiring and training of departmental managers, and hourly, student, and temporary team members, who mirror the positive, customer-oriented environment created by the Manager. Leading by example espouses the core value of teamwork creating a culture with the singular purpose of providing excellent customer service in a positive work environment while recognizing each team member's strengths and developing their growth opportunities. Accepts accountability for management of the Catering department operations, and budgeted food and labor costs through effective leadership. Maximize customer service through attentive planning and focused service at events. Assures a high level of customer satisfaction through interesting menus in collaboration with the Production Manager and culinary team, creative food display, and attentive service. Responsible for safety and sanitation standards in the operations. This includes compliance with New York State Health Codes, OSHA requirements, and Auxiliary Services policies and procedures. Qualifications: Bachelor's Degree plus one year of work experience in the food or hospitality industry; or Associate's degree plus three years of work experience in the food or hospitality industry; or five years experience in the food or hospitality industry. Positions held demonstrate progressive responsibility and achievement. and completed a minimum of 60 credit hours of college study. Must have and maintain a Valid New York State Class D License to operate the employer's vehicles or be able to obtain one. Knowledge and experience with Microsoft Office Suite and catering systems preferred. ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a quick and easy application process. If you are interested in becoming a full-time Banquets & Events Manager and feel ou would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Mar 24, 2024
Full time
Auxiliary Services, State University College at Oswego, Inc., is a 25-million dollar customer-service-focused corporation that provides dining operations, college store services, and administrative support to the SUNY Oswego college community. Our mission at Auxiliary Services is to create the best possible experience for the students, faculty, staff, visitors, and community members of SUNY Oswego. We seek our next great addition to our Retail Dining and Catering team! Position Description: Reports to the Director of Retail Dining & Catering and is responsible for daily coordination of all catering operations including menu presentation. Supports Retail Operations as needed. Demonstrates leadership by working cooperatively with others and providing high-quality customer service. Works in collaboration with the Director of Retail Dining and Catering to prepare, implement, and monitor the annual budget for Catering unit. Position Expectations: This position is integrally involved in executing high-profile events demonstrating enthusiasm and creativity when preparing, serving, and presenting excellent food and beverages. Shows a genuine concern for customer satisfaction. This leader coordinates the hiring and training of departmental managers, and hourly, student, and temporary team members, who mirror the positive, customer-oriented environment created by the Manager. Leading by example espouses the core value of teamwork creating a culture with the singular purpose of providing excellent customer service in a positive work environment while recognizing each team member's strengths and developing their growth opportunities. Accepts accountability for management of the Catering department operations, and budgeted food and labor costs through effective leadership. Maximize customer service through attentive planning and focused service at events. Assures a high level of customer satisfaction through interesting menus in collaboration with the Production Manager and culinary team, creative food display, and attentive service. Responsible for safety and sanitation standards in the operations. This includes compliance with New York State Health Codes, OSHA requirements, and Auxiliary Services policies and procedures. Qualifications: Bachelor's Degree plus one year of work experience in the food or hospitality industry; or Associate's degree plus three years of work experience in the food or hospitality industry; or five years experience in the food or hospitality industry. Positions held demonstrate progressive responsibility and achievement. and completed a minimum of 60 credit hours of college study. Must have and maintain a Valid New York State Class D License to operate the employer's vehicles or be able to obtain one. Knowledge and experience with Microsoft Office Suite and catering systems preferred. ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a quick and easy application process. If you are interested in becoming a full-time Banquets & Events Manager and feel ou would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Auxiliary Services State University College at Oswego
Oswego, New York
Auxiliary Services, State University College at Oswego, Inc., is a 25-million dollar customer-service-focused corporation that provides dining operations, college store services, and administrative support to the SUNY Oswego college community. Our mission at Auxiliary Services is to create the best possible experience for the students, faculty, staff, visitors, and community members of SUNY Oswego. We seek our next great addition to our Retail Dining and Catering team! Assistant Banquets and Events Manager - Retail Dining & Catering Position Description: Reports directly to the Banquets and Events Manager and is responsible for daily coordination of all catering operations including menu presentation. Supports Retail Operations as needed. Demonstrates leadership by working cooperatively with others and providing high-quality customer service. Works in collaboration with the Director of Retail Dining and Catering to prepare, implement, and monitor the annual budget for the Catering unit. Position Expectations: Reports to the Baquets and Events Manager and is responsible for daily coordination of all catering operations including menu presentation. Supports Retail Operations as needed. Demonstrates leadership by working cooperatively with others and providing high-quality customer service. Shows enthusiasm and creativity when preparing, serving, and presenting excellent food and beverages. Shows a genuine concern for customer satisfaction. Assists in the hiring and training of student employees, who mirror the positive, customer-oriented environment created by the Assistant Manager. Duties and Responsibilities: This position is integrally involved in executing high-profile events demonstrating enthusiasm and creativity when preparing, serving, and presenting excellent food and beverages. Shows a genuine concern for customer satisfaction. Assists in hiring, training, and development of hourly, student, and temporary team members mirroring the positive, customer-oriented environment created by the manager. Maximize customer service through attentive planning and focused service at events. Assures a high level of customer satisfaction through interesting menus in collaboration with the Production Manager and culinary team, creative food display, and attentive service. Responsible for safety and sanitation standards in the operations. This includes compliance with New York State Health Codes, OSHA requirements, and Auxiliary Services policies and procedures. Minimum Qualifications Associate's Degree plus college/summer work experience in the food or hospitality industry; Bachelor's Degree plus college/summer work experience in the food or hospitality industry; or five years experience in the food or hospitality industry. Positions held demonstrate progressive responsibility and achievement and have completed a minimum of 24 credit hours of college study. Must have and maintain a Valid New York State Class D License to operate the employer's vehicles or be able to obtain one. Knowledge and experience with Microsoft Office Suite and catering systems preferred. ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable and why we have a quick and easy application process. If you are interested in becoming a full-time Banquets & Events Manager and feel you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Mar 25, 2024
Full time
Auxiliary Services, State University College at Oswego, Inc., is a 25-million dollar customer-service-focused corporation that provides dining operations, college store services, and administrative support to the SUNY Oswego college community. Our mission at Auxiliary Services is to create the best possible experience for the students, faculty, staff, visitors, and community members of SUNY Oswego. We seek our next great addition to our Retail Dining and Catering team! Assistant Banquets and Events Manager - Retail Dining & Catering Position Description: Reports directly to the Banquets and Events Manager and is responsible for daily coordination of all catering operations including menu presentation. Supports Retail Operations as needed. Demonstrates leadership by working cooperatively with others and providing high-quality customer service. Works in collaboration with the Director of Retail Dining and Catering to prepare, implement, and monitor the annual budget for the Catering unit. Position Expectations: Reports to the Baquets and Events Manager and is responsible for daily coordination of all catering operations including menu presentation. Supports Retail Operations as needed. Demonstrates leadership by working cooperatively with others and providing high-quality customer service. Shows enthusiasm and creativity when preparing, serving, and presenting excellent food and beverages. Shows a genuine concern for customer satisfaction. Assists in the hiring and training of student employees, who mirror the positive, customer-oriented environment created by the Assistant Manager. Duties and Responsibilities: This position is integrally involved in executing high-profile events demonstrating enthusiasm and creativity when preparing, serving, and presenting excellent food and beverages. Shows a genuine concern for customer satisfaction. Assists in hiring, training, and development of hourly, student, and temporary team members mirroring the positive, customer-oriented environment created by the manager. Maximize customer service through attentive planning and focused service at events. Assures a high level of customer satisfaction through interesting menus in collaboration with the Production Manager and culinary team, creative food display, and attentive service. Responsible for safety and sanitation standards in the operations. This includes compliance with New York State Health Codes, OSHA requirements, and Auxiliary Services policies and procedures. Minimum Qualifications Associate's Degree plus college/summer work experience in the food or hospitality industry; Bachelor's Degree plus college/summer work experience in the food or hospitality industry; or five years experience in the food or hospitality industry. Positions held demonstrate progressive responsibility and achievement and have completed a minimum of 24 credit hours of college study. Must have and maintain a Valid New York State Class D License to operate the employer's vehicles or be able to obtain one. Knowledge and experience with Microsoft Office Suite and catering systems preferred. ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable and why we have a quick and easy application process. If you are interested in becoming a full-time Banquets & Events Manager and feel you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location: Overview: The Spa Locker Attendant is responsible for providing personal service, stocking the spa amenities and product areas, and orientating guests to the spa facilities. Responsibilities: Embrace and practice Spa Lilliana's Guest Service Standards. Monitor the spa locker room, treatment room area, boutique, and relaxation room for safety and cleanliness Aid guests utilizing the spa. Check guests into the spa area by issuing keys, robes, & slippers. Check guest schedules on the computer. Maintain a safe, full-stocked, clean, and neat work area. Remove dirty linens and restock with clean fresh linens. Assist in maintaining appropriate levels of linen inventory in the spa. Assist in the preparation of products and equipment for spa services. Provide tours and spa information to guests. Read communication boards, logs, and memos before the beginning shift. Attend all scheduled staff meetings and training sessions. Liaison between the guest and the spa service provider, facilitating communication. Come to work in appropriate uniform, with proper grooming. Arrive at work at the time listed on the schedule. Use telephone procedures as dictated by Spa Standard Operating Procedure. Maintain a friendly and cooperative attitude toward your fellow staff members and guests. Report unsafe conditions to management and fill out a maintenance request for equipment in need of repair Report accidents immediately . Do not solicit gratuities or comment on the amount of gratuity given. Adhere to the Walton County municipal code and the laws of Florida. Qualifications: Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Attend all hotel-required meetings and training. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating , preventing, identifying , and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives . Must be able to cross-train in other hotel-related areas. Must be able to maintain the confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Always maintain a friendly and warm demeanor. Hygiene is key in this environment due to the proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes, or breath of a spa employee during a shift. Flexible and long hours sometimes required . Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. High School diploma or equivalent and/or 1-year experience in a spa or related field preferred. At least 1-year of retail experience preferred. Bi-lingual preferred.
Mar 17, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location: Overview: The Spa Locker Attendant is responsible for providing personal service, stocking the spa amenities and product areas, and orientating guests to the spa facilities. Responsibilities: Embrace and practice Spa Lilliana's Guest Service Standards. Monitor the spa locker room, treatment room area, boutique, and relaxation room for safety and cleanliness Aid guests utilizing the spa. Check guests into the spa area by issuing keys, robes, & slippers. Check guest schedules on the computer. Maintain a safe, full-stocked, clean, and neat work area. Remove dirty linens and restock with clean fresh linens. Assist in maintaining appropriate levels of linen inventory in the spa. Assist in the preparation of products and equipment for spa services. Provide tours and spa information to guests. Read communication boards, logs, and memos before the beginning shift. Attend all scheduled staff meetings and training sessions. Liaison between the guest and the spa service provider, facilitating communication. Come to work in appropriate uniform, with proper grooming. Arrive at work at the time listed on the schedule. Use telephone procedures as dictated by Spa Standard Operating Procedure. Maintain a friendly and cooperative attitude toward your fellow staff members and guests. Report unsafe conditions to management and fill out a maintenance request for equipment in need of repair Report accidents immediately . Do not solicit gratuities or comment on the amount of gratuity given. Adhere to the Walton County municipal code and the laws of Florida. Qualifications: Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Attend all hotel-required meetings and training. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating , preventing, identifying , and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives . Must be able to cross-train in other hotel-related areas. Must be able to maintain the confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Always maintain a friendly and warm demeanor. Hygiene is key in this environment due to the proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes, or breath of a spa employee during a shift. Flexible and long hours sometimes required . Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. High School diploma or equivalent and/or 1-year experience in a spa or related field preferred. At least 1-year of retail experience preferred. Bi-lingual preferred.
Homeplace Coordinator - Woodford Reserve The Woodford Reserve Distillery is an interactive, consumer experience designed to showcase the history and beauty of the Woodford Reserve Brand. We will give our consumers a look into how Woodford Reserve comes to life and each team member will be responsible for ensuring the integrity and authenticity of this experience as they interact with our consumers throughout their visit to our Homeplace. Meaningful Work From Day One: Responsible for day to day coordination of Visitor Center activities to ensure all guests are receiving a super premium and hospitality focused experience. Actively collaborates with a diverse workforce of hospitality team members, permanent as well as seasonal temporary employees. What You Can Expect: Exudes hospitality by creating a warm, welcoming and inclusive environment for all guests. Manage inventory, schedule and execution of food and beverage tasting experiences in the Visitor Center. Coordinates the daily operation of the Visitor Center, facilitating the seamless flow of tours, and experiences. Oversees smooth operation and coordination of daily scheduled events and group tours. Greet guests and assist groups while on property, as needed. Leads daily reporting and share out across all departments. Onsite point of contact for Homeplace Coordinator and KY Distillery Ambassador. Serve as the primary point of contact, in absence of Management, for any guests concerns/questions or Homeplace operational needs and have the knowledge to effectively troubleshoot and resolve those needs with efficiency and grace. Understand the Homeplace goals, strategic priorities and desired outcomes of daily operations. Partner with Homeplace Manager to communicate and redirect the team to stay on task to successfully reach these goals. Guest Services: Partner with management and supervisors to provide team direction on most weekends and holidays, specifically in the absence of Guest Services Manager or Retail Leadership. Work with Guests Services Manager to implement changes on the tour path through writing SOPs and working with Captains to execute, ensuring tour message is consistent with the brand message. Serve as the main point of contact for Homeplace transportation needs: buses, vans, drivers. Discuss and educate visitors on the WR brand and history. Ability to lead distillery tours. Team Training and SOP Development Lead by example exuding hospitality at all touch points. Tracks team training and communicates gaps to appropriate leadership. Lead orientation for all BF and Agency new hires including: supplying uniforms, security set-up, SOP review, Handbook Review, Safety & Security Review, Responsibility Review, and coordination of STAR training. Maintains current and accurate Woodford Reserve Distillery Tour Guide Training Manual incorporating new information and procedures on a regular basis Special Projects + Administration Attend weekly meetings with Homeplace Manager to discuss personnel or operational concerns. Ensure legal, risk management and alcohol responsibility compliance across all activities. Leads special projects and provides homeplace administrative support as needed. Coordinate team outings, lunches, and team engagement experiences. Supports the Homeplace Manager and Visitor Center with other duties as assigned. What You Bring to the Table: Education: Minimum 4 years in hospitality, tourism, and/or meeting planning; or appropriate combination of education and experience. 1+ year of supervisory experience or leading a team Experience: Ability to supervise in a team based environment and manage cross functional relationships. Ability to provide exceptional customer service Strong written and verbal communication, problem solving and decision making skills. Strong work ethic with emphasis on accountability and attention to detail Must be able to successfully manage, coach, and lead an engaged team Proven ability to be agile and adapt quickly to operational needs Ability to interact with all levels of the organization and external partners Must have basic computer knowledge and ability to learn to operate computerized equipment and systems Additional Requirements Must be 21 years of age or older Must be physically capable of standing for long periods of time. Must be able to lift and carry from the ground to waist height up to 50 pounds Must be able to work any shift and/or overtime as required. Must be able to work weekends, holidays, and overtime as required. Must be able to work occasional evening events. Physical activity on a regular basis is required Preferred Skills / Qualifications: Consumer brand homeplace experience. Knowledge of the Brown-Forman organization and its business. Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status. Business Area: Global Marketing Function: Homeplace City: Versailles State: Kentucky Country: USA Req ID: JR-
Mar 16, 2024
Full time
Homeplace Coordinator - Woodford Reserve The Woodford Reserve Distillery is an interactive, consumer experience designed to showcase the history and beauty of the Woodford Reserve Brand. We will give our consumers a look into how Woodford Reserve comes to life and each team member will be responsible for ensuring the integrity and authenticity of this experience as they interact with our consumers throughout their visit to our Homeplace. Meaningful Work From Day One: Responsible for day to day coordination of Visitor Center activities to ensure all guests are receiving a super premium and hospitality focused experience. Actively collaborates with a diverse workforce of hospitality team members, permanent as well as seasonal temporary employees. What You Can Expect: Exudes hospitality by creating a warm, welcoming and inclusive environment for all guests. Manage inventory, schedule and execution of food and beverage tasting experiences in the Visitor Center. Coordinates the daily operation of the Visitor Center, facilitating the seamless flow of tours, and experiences. Oversees smooth operation and coordination of daily scheduled events and group tours. Greet guests and assist groups while on property, as needed. Leads daily reporting and share out across all departments. Onsite point of contact for Homeplace Coordinator and KY Distillery Ambassador. Serve as the primary point of contact, in absence of Management, for any guests concerns/questions or Homeplace operational needs and have the knowledge to effectively troubleshoot and resolve those needs with efficiency and grace. Understand the Homeplace goals, strategic priorities and desired outcomes of daily operations. Partner with Homeplace Manager to communicate and redirect the team to stay on task to successfully reach these goals. Guest Services: Partner with management and supervisors to provide team direction on most weekends and holidays, specifically in the absence of Guest Services Manager or Retail Leadership. Work with Guests Services Manager to implement changes on the tour path through writing SOPs and working with Captains to execute, ensuring tour message is consistent with the brand message. Serve as the main point of contact for Homeplace transportation needs: buses, vans, drivers. Discuss and educate visitors on the WR brand and history. Ability to lead distillery tours. Team Training and SOP Development Lead by example exuding hospitality at all touch points. Tracks team training and communicates gaps to appropriate leadership. Lead orientation for all BF and Agency new hires including: supplying uniforms, security set-up, SOP review, Handbook Review, Safety & Security Review, Responsibility Review, and coordination of STAR training. Maintains current and accurate Woodford Reserve Distillery Tour Guide Training Manual incorporating new information and procedures on a regular basis Special Projects + Administration Attend weekly meetings with Homeplace Manager to discuss personnel or operational concerns. Ensure legal, risk management and alcohol responsibility compliance across all activities. Leads special projects and provides homeplace administrative support as needed. Coordinate team outings, lunches, and team engagement experiences. Supports the Homeplace Manager and Visitor Center with other duties as assigned. What You Bring to the Table: Education: Minimum 4 years in hospitality, tourism, and/or meeting planning; or appropriate combination of education and experience. 1+ year of supervisory experience or leading a team Experience: Ability to supervise in a team based environment and manage cross functional relationships. Ability to provide exceptional customer service Strong written and verbal communication, problem solving and decision making skills. Strong work ethic with emphasis on accountability and attention to detail Must be able to successfully manage, coach, and lead an engaged team Proven ability to be agile and adapt quickly to operational needs Ability to interact with all levels of the organization and external partners Must have basic computer knowledge and ability to learn to operate computerized equipment and systems Additional Requirements Must be 21 years of age or older Must be physically capable of standing for long periods of time. Must be able to lift and carry from the ground to waist height up to 50 pounds Must be able to work any shift and/or overtime as required. Must be able to work weekends, holidays, and overtime as required. Must be able to work occasional evening events. Physical activity on a regular basis is required Preferred Skills / Qualifications: Consumer brand homeplace experience. Knowledge of the Brown-Forman organization and its business. Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status. Business Area: Global Marketing Function: Homeplace City: Versailles State: Kentucky Country: USA Req ID: JR-
Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location This 645-room hotel is perfectly located on Honolulu's famous Kalakaua Avenue, where it is just steps to the beach and an arm's reach to the best dining, shopping, and entertainment in the area. Guests can borrow the hotel's own towels and beach chairs to spend the day by the sea, or choose to lay out by the hotel's pool with a tropical drink from nearby Tiki's Grill and Bar. And for the adventurous, The Twin Fin offers a on-site activities desk ready to curate a number of fun experiences. Overview The Activation Ambassador is a multifaceted position responsible for various duties throughout the property. Activations Ambassadors work directly with the Activations Manager to assist during special events/functions at the pool and other hotel venues. The responsibilities include but not limited to; Assuring the pool area are clean and furniture is properly setup at all times, provide attentive, courteous, and efficient service to all guests, including successfully resolving guest request, throughout their stay, while maximizing revenue and occupancy. Responsibilities Fundamental Requirements: Employee must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Greet and welcome all guests and members. Hand guests new pool towels and accept/gather used towels from guests. Be proficient in the sales of cabanas/day beds to guests. Take personal care of guests in cabanas/day beds according to SOP. Assist the sales effort by providing information and communicating potential guest/member needs to Activation Manager. Ensure overall guest satisfaction. Assist during various hotel functions including opening, closing, and side work. Ensure vendors at pool area have the utilities they need for their function. Maintain the cleanliness of the pool areas and cabanas, furniture, and service areas of the pools in an organized manner. Assist with any cultural activities. Help with any setup for special events, live music, and evening activities. Act as point of contact for any on-sight vendors. Meet with client/vendor upon arrival to review set-up for accuracy. Be familiar with event types & setup. Reset / Set up pool furniture based on hotel standards. Monitor weather advisory and work with leadership team in proper care of pool furniture. Sweep/extract excessive water puddles around the pool areas. Perform other duties as requested by management. Qualifications Education & Experience: High school diploma or equivalent 2 years retail/hospitality experience preferred Must be proficient with computers and POS systems. Physical requirements: Flexible and long hours sometimes required including weekends and evenings. Light work - Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. This position is very active and requires standing, walking bending and kneeling General requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to guests needs, wants, and concerns. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Beach Candy and events at hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient retail operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be detail oriented, able to manage high volumes of data with a high degree of accuracy. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Always maintain a warm and friendly demeanor. Salary Range ($17.00/hourly - $19.00/hourly)
Mar 12, 2024
Full time
Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location This 645-room hotel is perfectly located on Honolulu's famous Kalakaua Avenue, where it is just steps to the beach and an arm's reach to the best dining, shopping, and entertainment in the area. Guests can borrow the hotel's own towels and beach chairs to spend the day by the sea, or choose to lay out by the hotel's pool with a tropical drink from nearby Tiki's Grill and Bar. And for the adventurous, The Twin Fin offers a on-site activities desk ready to curate a number of fun experiences. Overview The Activation Ambassador is a multifaceted position responsible for various duties throughout the property. Activations Ambassadors work directly with the Activations Manager to assist during special events/functions at the pool and other hotel venues. The responsibilities include but not limited to; Assuring the pool area are clean and furniture is properly setup at all times, provide attentive, courteous, and efficient service to all guests, including successfully resolving guest request, throughout their stay, while maximizing revenue and occupancy. Responsibilities Fundamental Requirements: Employee must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Greet and welcome all guests and members. Hand guests new pool towels and accept/gather used towels from guests. Be proficient in the sales of cabanas/day beds to guests. Take personal care of guests in cabanas/day beds according to SOP. Assist the sales effort by providing information and communicating potential guest/member needs to Activation Manager. Ensure overall guest satisfaction. Assist during various hotel functions including opening, closing, and side work. Ensure vendors at pool area have the utilities they need for their function. Maintain the cleanliness of the pool areas and cabanas, furniture, and service areas of the pools in an organized manner. Assist with any cultural activities. Help with any setup for special events, live music, and evening activities. Act as point of contact for any on-sight vendors. Meet with client/vendor upon arrival to review set-up for accuracy. Be familiar with event types & setup. Reset / Set up pool furniture based on hotel standards. Monitor weather advisory and work with leadership team in proper care of pool furniture. Sweep/extract excessive water puddles around the pool areas. Perform other duties as requested by management. Qualifications Education & Experience: High school diploma or equivalent 2 years retail/hospitality experience preferred Must be proficient with computers and POS systems. Physical requirements: Flexible and long hours sometimes required including weekends and evenings. Light work - Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. This position is very active and requires standing, walking bending and kneeling General requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to guests needs, wants, and concerns. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Beach Candy and events at hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient retail operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be detail oriented, able to manage high volumes of data with a high degree of accuracy. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Always maintain a warm and friendly demeanor. Salary Range ($17.00/hourly - $19.00/hourly)