HRI Hospitality
334 O'Keefe Ave, New Orleans, LA, USA
The Holiday Inn Express New Orleans is looking for an experienced DOS to join its team!
Job Title : Director of Sales
Supervision Received: General Manager with a dotted line to Corporate Director of Sales
Supervision Exercised: Small Office of 2
JOB SUMMARY
The Director of Sales will implement, monitor, and control sales strategies. The Director of Sales is also responsible for meeting assigned monthly sales goals.
MINIMUM REQUIREMENTS
Education
Bachelor’s Degree or equivalent industry experience
Experience
Minimum of 3 years’ experience as a Senior Sales Manager or Associate Director of Sales in a similar-sized property
Delphi.fdc, and Opera knowledge are a plus
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she may perform the essential functions of the job, with or without reasonable accommodation.
Excellent verbal and written communication skills including leading and participating in formal presentations
Strong sales and negotiation skills as well as the ability to cultivate leads, build relationships and achieve financial expectations
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
Experience with hotel PMS and sales systems
Strong computer skills. Microsoft Office, Delphi, or other hotel sales system, and other programs as it pertains to this position
Strong knowledge of TravelClick products such as Demand 360, Rate 360, and A360
Strong knowledge of reading and understanding STR reports
Excellent working knowledge of all department operations
Skilled at both monthly group forecasting and the annual budget process
Skilled at preparing and presenting annual marketing plans and quarterly ownership presentations
Understanding of Group and Catering pace reports and sales productivity reporting
Understanding of budgetary and fiscal responsibility to the sales department
Ability to provide strong leadership, mentorship, training, and coaching & counseling skills to his or her direct reports
Strong desire to deliver high quality of customer service
Detail-oriented and organized as it pertains to accuracy and efficiency
Good personnel management and organizational skills
JOB DUTIES
Manage the sales team to achieve/exceed budgeted revenues for the current year, along with future year pre-booking goals.
Initiate and maintain a direct and aggressive sales effort to meet/exceed budgeted goals and achieve RevPAR and penetration growth.
Hands-on sales responsibility with supervisory accountability for the daily activities of sales team members, providing them with the leadership, mentorship, and training necessary to implement effective sales strategies that maximize all revenue streams for the hotel.
Management of each member of the sales team to direct the effort and execution of exceeding monthly sales activities and productivity goals.
E nsure each member of the team adheres to professional and timely correspondences, proposals, contracts, and follow-ups.
Establish sales team policies and procedures relating to Sales, Revenue Management, and Reservations.
Demonstrate the ability to attract and retain high-performing sales associates.
With guidance from the assigned Corporate Director of Sales, assist in the development and implementation of quarterly and annual booking goals for the Sales Department.
Assist the General Manager with the Sales and Marketing portion of the Annual Marketing Plan and Quarterly Ownership Review presentations.
Support all direct sales efforts to include sales trips, off-property functions, and customer entertainment.
Knowledgeable about each hotel’s top accounts.
Accompanies sellers on outside sales appointments and “shadows” sellers during telephone prospecting and solicitation calls as needed
Monitor quality and accuracy of final group sales and wholesale contracts to ensure proper application of hotel deposit, space allocation, yield, and SOP policies.
Prepare and train the sales team in relation to performance benchmarks and budgets.
Develop strategies for Group forecasting and analyzing hotel revenue needs.
Responsible for monthly group forecasts and revisions.
Collaborate and produce rate strategies with Revenue Management to ensure the hotel has effective pricing and selling strategies in place to achieve the optimal mix of business, a minimum 12-month period of time.
Plan, manage, and evaluate all financial aspects of the sales efforts throughout the properties to ensure cost-effectiveness and optimal utilization of resources.
Develop, implement, and evaluate short and long-term tactics and programs focused on customer and market needs/ conditions to ensure the achievement of all sales associate and team revenue goals.
Attend and actively participate in weekly yield and group pick-up management meetings
Plan, manage, and evaluate all financial aspects of the sales effort to ensure cost-effectiveness and optimal utilization of resources.
Work with the Corporate Marketing Manager in taking an active role in developing Marketing and PR strategies to support the revenue goals.
Ensure accurate and current Marketing data is readily available to support and document the decision-making process.
Manage the HRIL Sales and Marketing Incentive Plan process for the Sales Department.
Create, manage, and expense budget/forecast.
Responsible for producing and distributing accurate month-end sales reports to HRIL Senior Leadership.
Conduct sales department meetings with written minutes.
Receive department-related guest complaints and ensure necessary corrective action is administered.
Maintain open door communication policy for all associates.
Complete and maintain accurate, objective, and timely performance reviews for the department.
Conduct frequent sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s).
Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
Arrange site inspections of the hotel for new accounts that the Sales Leader is assigned to.
Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service, and enhance future prospects.
Respond to all sales inquiries within 24 business hours.
Partner with the operations team to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction.
Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening, and/or weekend hours.
Other duties as assigned.
US work authorization is required.
Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee discount, Health insurance, Life insurance, Paid time off, Tuition reimbursement, Vision insurance, etc .
EOE/M/F/V/D
Apr 01, 2024
Full time
The Holiday Inn Express New Orleans is looking for an experienced DOS to join its team!
Job Title : Director of Sales
Supervision Received: General Manager with a dotted line to Corporate Director of Sales
Supervision Exercised: Small Office of 2
JOB SUMMARY
The Director of Sales will implement, monitor, and control sales strategies. The Director of Sales is also responsible for meeting assigned monthly sales goals.
MINIMUM REQUIREMENTS
Education
Bachelor’s Degree or equivalent industry experience
Experience
Minimum of 3 years’ experience as a Senior Sales Manager or Associate Director of Sales in a similar-sized property
Delphi.fdc, and Opera knowledge are a plus
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she may perform the essential functions of the job, with or without reasonable accommodation.
Excellent verbal and written communication skills including leading and participating in formal presentations
Strong sales and negotiation skills as well as the ability to cultivate leads, build relationships and achieve financial expectations
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
Experience with hotel PMS and sales systems
Strong computer skills. Microsoft Office, Delphi, or other hotel sales system, and other programs as it pertains to this position
Strong knowledge of TravelClick products such as Demand 360, Rate 360, and A360
Strong knowledge of reading and understanding STR reports
Excellent working knowledge of all department operations
Skilled at both monthly group forecasting and the annual budget process
Skilled at preparing and presenting annual marketing plans and quarterly ownership presentations
Understanding of Group and Catering pace reports and sales productivity reporting
Understanding of budgetary and fiscal responsibility to the sales department
Ability to provide strong leadership, mentorship, training, and coaching & counseling skills to his or her direct reports
Strong desire to deliver high quality of customer service
Detail-oriented and organized as it pertains to accuracy and efficiency
Good personnel management and organizational skills
JOB DUTIES
Manage the sales team to achieve/exceed budgeted revenues for the current year, along with future year pre-booking goals.
Initiate and maintain a direct and aggressive sales effort to meet/exceed budgeted goals and achieve RevPAR and penetration growth.
Hands-on sales responsibility with supervisory accountability for the daily activities of sales team members, providing them with the leadership, mentorship, and training necessary to implement effective sales strategies that maximize all revenue streams for the hotel.
Management of each member of the sales team to direct the effort and execution of exceeding monthly sales activities and productivity goals.
E nsure each member of the team adheres to professional and timely correspondences, proposals, contracts, and follow-ups.
Establish sales team policies and procedures relating to Sales, Revenue Management, and Reservations.
Demonstrate the ability to attract and retain high-performing sales associates.
With guidance from the assigned Corporate Director of Sales, assist in the development and implementation of quarterly and annual booking goals for the Sales Department.
Assist the General Manager with the Sales and Marketing portion of the Annual Marketing Plan and Quarterly Ownership Review presentations.
Support all direct sales efforts to include sales trips, off-property functions, and customer entertainment.
Knowledgeable about each hotel’s top accounts.
Accompanies sellers on outside sales appointments and “shadows” sellers during telephone prospecting and solicitation calls as needed
Monitor quality and accuracy of final group sales and wholesale contracts to ensure proper application of hotel deposit, space allocation, yield, and SOP policies.
Prepare and train the sales team in relation to performance benchmarks and budgets.
Develop strategies for Group forecasting and analyzing hotel revenue needs.
Responsible for monthly group forecasts and revisions.
Collaborate and produce rate strategies with Revenue Management to ensure the hotel has effective pricing and selling strategies in place to achieve the optimal mix of business, a minimum 12-month period of time.
Plan, manage, and evaluate all financial aspects of the sales efforts throughout the properties to ensure cost-effectiveness and optimal utilization of resources.
Develop, implement, and evaluate short and long-term tactics and programs focused on customer and market needs/ conditions to ensure the achievement of all sales associate and team revenue goals.
Attend and actively participate in weekly yield and group pick-up management meetings
Plan, manage, and evaluate all financial aspects of the sales effort to ensure cost-effectiveness and optimal utilization of resources.
Work with the Corporate Marketing Manager in taking an active role in developing Marketing and PR strategies to support the revenue goals.
Ensure accurate and current Marketing data is readily available to support and document the decision-making process.
Manage the HRIL Sales and Marketing Incentive Plan process for the Sales Department.
Create, manage, and expense budget/forecast.
Responsible for producing and distributing accurate month-end sales reports to HRIL Senior Leadership.
Conduct sales department meetings with written minutes.
Receive department-related guest complaints and ensure necessary corrective action is administered.
Maintain open door communication policy for all associates.
Complete and maintain accurate, objective, and timely performance reviews for the department.
Conduct frequent sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s).
Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
Arrange site inspections of the hotel for new accounts that the Sales Leader is assigned to.
Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service, and enhance future prospects.
Respond to all sales inquiries within 24 business hours.
Partner with the operations team to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction.
Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening, and/or weekend hours.
Other duties as assigned.
US work authorization is required.
Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee discount, Health insurance, Life insurance, Paid time off, Tuition reimbursement, Vision insurance, etc .
EOE/M/F/V/D
We are looking for a passionate sales leader for our Area Sales Manager role, who will support the airport locations for Shamin Hotels. Shamin Hotels, Central Virginia's largest hotel management company, owns and operates hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, hotel discounts and a fun, friendly place to work. We work hard but have fun doing it- and are proud of our commitment to excellence and outstanding guest service. The Role The Area Sales Manager is responsible for effectively soliciting all accounts in their assigned market. They are responsible for prospecting and closing on assigned accounts/territory to positively impact the hotel's top line room and event revenues based on the goals assigned to each hotel. They are the central contact for information specific to this department for assigned hotels. The Area Sales Manager will be responsible for selling guestrooms, meeting space and Food & Beverage. Responsibilities also include establishing new accounts through prospecting and outside sales calls, generating revenue by up selling and booking repeat business while keeping quality consistently high Essential Job Functions: Solicit, negotiate and book new and repeat business through various efforts including prospecting, site tours, sales blitzes Follow-up on leads/referrals and networking in order to maximize room revenue Develop and enhance relationships with key accounts, community organizations and professional associations to maintain high visibility and increase market share Prepare and process correspondence, contracts, Banquet Event Orders, function information and agendas as requested Maintain and participate in an active sales solicitation program Initiate and follow up on leads as directed or assigned Develop a full working knowledge of the operations of the hotel(s), including Food and Beverage, Guest Services and Reservations Monitor production of all top accounts and evaluate trends within your market or assigned segment Utilize the automated sales system according to Shamin standards Maintain regular attendance in compliance with Shamin standards, as required by scheduling, which will vary according to the needs of the hotel Minimum expectation is to meet set monthly/quarterly/yearly revenue productivity and booking goals; preference is to exceed set goals Education & Experience: Multi Property Experience Preferred Previous Hotel Sales Experience Required Hilton and Marriott experience recommended 1-2 years of hotel or customer service experience preferred. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee will be required to: Frequently stand, walk or sit for extended periods. Long and varied hours are often required (8 hours). Ability to use hands and fingers to handle/ feel, talk and hear. Bending, reaching, stooping or crouching on occasion. Light Work - Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. JB.0.00.LN
Apr 19, 2024
Full time
We are looking for a passionate sales leader for our Area Sales Manager role, who will support the airport locations for Shamin Hotels. Shamin Hotels, Central Virginia's largest hotel management company, owns and operates hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, hotel discounts and a fun, friendly place to work. We work hard but have fun doing it- and are proud of our commitment to excellence and outstanding guest service. The Role The Area Sales Manager is responsible for effectively soliciting all accounts in their assigned market. They are responsible for prospecting and closing on assigned accounts/territory to positively impact the hotel's top line room and event revenues based on the goals assigned to each hotel. They are the central contact for information specific to this department for assigned hotels. The Area Sales Manager will be responsible for selling guestrooms, meeting space and Food & Beverage. Responsibilities also include establishing new accounts through prospecting and outside sales calls, generating revenue by up selling and booking repeat business while keeping quality consistently high Essential Job Functions: Solicit, negotiate and book new and repeat business through various efforts including prospecting, site tours, sales blitzes Follow-up on leads/referrals and networking in order to maximize room revenue Develop and enhance relationships with key accounts, community organizations and professional associations to maintain high visibility and increase market share Prepare and process correspondence, contracts, Banquet Event Orders, function information and agendas as requested Maintain and participate in an active sales solicitation program Initiate and follow up on leads as directed or assigned Develop a full working knowledge of the operations of the hotel(s), including Food and Beverage, Guest Services and Reservations Monitor production of all top accounts and evaluate trends within your market or assigned segment Utilize the automated sales system according to Shamin standards Maintain regular attendance in compliance with Shamin standards, as required by scheduling, which will vary according to the needs of the hotel Minimum expectation is to meet set monthly/quarterly/yearly revenue productivity and booking goals; preference is to exceed set goals Education & Experience: Multi Property Experience Preferred Previous Hotel Sales Experience Required Hilton and Marriott experience recommended 1-2 years of hotel or customer service experience preferred. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee will be required to: Frequently stand, walk or sit for extended periods. Long and varied hours are often required (8 hours). Ability to use hands and fingers to handle/ feel, talk and hear. Bending, reaching, stooping or crouching on occasion. Light Work - Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. JB.0.00.LN
Adecco is assisting a local client in recruiting for a Tour Guide in Lawrenceburg, KY . This is for a temp to hire opportunity that will give you valuable experience to enhance your career. As a Tour Guide you will guide various sized groups through the tour onsite, check in tour reservations and answer multi-line phone system, assist in gift shop when not guiding a tour . If you meet the qualifications listed below and would like to find out more about the position, please Apply Now! Responsibilities for this Tour Guide job include: - Speak in front of various size groups - Keep the tour entertaining and group together - Memorize tour information - Assist in gift shop when not leading a tour - Run and balance register for product and ticket sales - Answer multi-line phone system - Sale tickets for tours Qualifications: - Strong customer service - MUST be able to work Wednesday-Sunday (weekends are required) - Previous cash handling and customer service experience a plus - MUST include resume for consideration Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment. Click on Apply Now to be considered for this Tour Guide job in Lawrenceburg, KY or any related opportunities with Adecco. Equal Opportunity Employer Minorities/Women/Veterans/Disabled Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria Pay Details: $18.65 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Apr 19, 2024
Full time
Adecco is assisting a local client in recruiting for a Tour Guide in Lawrenceburg, KY . This is for a temp to hire opportunity that will give you valuable experience to enhance your career. As a Tour Guide you will guide various sized groups through the tour onsite, check in tour reservations and answer multi-line phone system, assist in gift shop when not guiding a tour . If you meet the qualifications listed below and would like to find out more about the position, please Apply Now! Responsibilities for this Tour Guide job include: - Speak in front of various size groups - Keep the tour entertaining and group together - Memorize tour information - Assist in gift shop when not leading a tour - Run and balance register for product and ticket sales - Answer multi-line phone system - Sale tickets for tours Qualifications: - Strong customer service - MUST be able to work Wednesday-Sunday (weekends are required) - Previous cash handling and customer service experience a plus - MUST include resume for consideration Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment. Click on Apply Now to be considered for this Tour Guide job in Lawrenceburg, KY or any related opportunities with Adecco. Equal Opportunity Employer Minorities/Women/Veterans/Disabled Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria Pay Details: $18.65 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Travel is opening back up for business and we are looking for passionate Travel Advisors! Do you have a love for sharing your travel experiences and knowledge with others? If so, apply now! We are looking for a travel agent, who is passionate about traveling. As a Travel Agent, you will: Serve clients by planning and selling domestic and international travel vacations including cruises and land packages Successfully meet or exceed goals by developing long-standing relationships with clients, as well as, soliciting new business through referrals and repeat business Prepare and process related trip documents and invoices Cross-sell relevant products to enhance the trip experience Skills Have effective communication skills, written and oral Proficient computer skills including the ability to multitask with several websites and programs Proven work experience as a travel agent is a plus Excellent knowledge of computer reservations systems Fluency in English; multilingualism is a plus Strong sales skills and commercial awareness Ability to interact, communicate and negotiate effectively Sound knowledge of domestic and international travel trends Degree in Hospitality, Travel, Tourism, Business or relevant field is a plus Personal travel experience will be considered an advantage Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification
Apr 18, 2024
Travel is opening back up for business and we are looking for passionate Travel Advisors! Do you have a love for sharing your travel experiences and knowledge with others? If so, apply now! We are looking for a travel agent, who is passionate about traveling. As a Travel Agent, you will: Serve clients by planning and selling domestic and international travel vacations including cruises and land packages Successfully meet or exceed goals by developing long-standing relationships with clients, as well as, soliciting new business through referrals and repeat business Prepare and process related trip documents and invoices Cross-sell relevant products to enhance the trip experience Skills Have effective communication skills, written and oral Proficient computer skills including the ability to multitask with several websites and programs Proven work experience as a travel agent is a plus Excellent knowledge of computer reservations systems Fluency in English; multilingualism is a plus Strong sales skills and commercial awareness Ability to interact, communicate and negotiate effectively Sound knowledge of domestic and international travel trends Degree in Hospitality, Travel, Tourism, Business or relevant field is a plus Personal travel experience will be considered an advantage Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification
JOB SUMMARY: Supervises the daily operation of the pool area and supervision of the pool staff. Ensures pool experience for hotel guests is positive. Makes daily schedule adjustments and controls staffing levels. Supervises employees job performance to include coaching and delegation of duties. DIRECTLY SUPERVISES Pool AttendantPool Concierge Dual Property CAC/HAC KEY JOB FUNCTIONS: Responsible for the cleanliness, organization and safe condition of the pool area. Responsible for making reservations and upselling daybeds and cabanas to guests. Manages email account for the pool and ensures quick response and communication to hosts inquiring about reservations. Ability to close retail sales and make recommendations to guests. Ensures the daily servicing of swimming pools to include chemical management of pools and makes management aware of any necessary repairs. Ensures guests problems/complaints are handled in an effective and courteous manner. Enforces pool rules are enforced with staff and guests. Ensures all paperwork is filled out properly and accurate records are maintained. Ability to process credit card and room charges and ensure proper records are maintained and deposited daily. Make sure prompt, courteous service is consistently provided to all guests and that employees always conduct themselves in a professional manner. Ensures that proper staffing levels are maintained. Ensures staff is properly trained on policy, procedure and departmental standards. Holds staff accountable to all established policies and procedures. Reports staffing concerns to Spa Supervisor and Spa Management. Supervises employee job performance to ensure job expectations are being met. Ensures pool deck is set to standard prior to opening and closed to standard at end of day. Communicates late openings or closings due to weather to hotel team and management. Performs other duties as assigned. EDUCATION and/or EXPERIENCE: High School diploma or G.E.D. certificate. Multi-faceted hospitality operation or hotel/country club pool experience preferred. QUALIFICATIONS: Strong leadership and supervisory skills. Excellent interpersonal and communication skills. Ensures proper training, supervision and development of subordinates. Prior supervisory or lead experience preferred. WORK ENVIRONMENT:Diverse, fast-paced, requires ability to multi-task, physical demands to include standing for long periods of time and must be able to tolerate extreme indoor/outdoor heat at times. DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY: Supervises the daily operation of the pool area and supervision of the pool staff. Ensures pool experience for hotel guests is positive. Makes daily schedule adjustments and controls staffing levels. Supervises employees job performance to include coaching and delegation of duties. DIRECTLY SUPERVISES Pool AttendantPool Concierge Dual Property CAC/HAC KEY JOB FUNCTIONS: Responsible for the cleanliness, organization and safe condition of the pool area. Responsible for making reservations and upselling daybeds and cabanas to guests. Manages email account for the pool and ensures quick response and communication to hosts inquiring about reservations. Ability to close retail sales and make recommendations to guests. Ensures the daily servicing of swimming pools to include chemical management of pools and makes management aware of any necessary repairs. Ensures guests problems/complaints are handled in an effective and courteous manner. Enforces pool rules are enforced with staff and guests. Ensures all paperwork is filled out properly and accurate records are maintained. Ability to process credit card and room charges and ensure proper records are maintained and deposited daily. Make sure prompt, courteous service is consistently provided to all guests and that employees always conduct themselves in a professional manner. Ensures that proper staffing levels are maintained. Ensures staff is properly trained on policy, procedure and departmental standards. Holds staff accountable to all established policies and procedures. Reports staffing concerns to Spa Supervisor and Spa Management. Supervises employee job performance to ensure job expectations are being met. Ensures pool deck is set to standard prior to opening and closed to standard at end of day. Communicates late openings or closings due to weather to hotel team and management. Performs other duties as assigned. EDUCATION and/or EXPERIENCE: High School diploma or G.E.D. certificate. Multi-faceted hospitality operation or hotel/country club pool experience preferred. QUALIFICATIONS: Strong leadership and supervisory skills. Excellent interpersonal and communication skills. Ensures proper training, supervision and development of subordinates. Prior supervisory or lead experience preferred. WORK ENVIRONMENT:Diverse, fast-paced, requires ability to multi-task, physical demands to include standing for long periods of time and must be able to tolerate extreme indoor/outdoor heat at times. DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY: Responsible for managing pool reservations for seating and answering all guest inquiries. Assist with any and all guest needs and helps to maintain cleanliness of the pool deck area. Provides the highest level of guest service ensuring guests have a memorable experience. DIRECTLY SUPERVISES NA KEY JOB FUNCTIONS: Responsible for making reservations, monitors bookings and upsells daybeds and cabanas to guests. Responsible for enforcing pool rules, securing designated areas and ensuring all guests have designated wristbands for access. Provides a warm welcome to guests experiencing the pool area. Responsible for communicating to pool attendants designated seating and ensuring guest is properly escorted to seats. Providing towels to guests if requested. Familiarize yourself with retail products to offer to guests in pool area. Handles all retail sales to include sun care and after sun products. Effectively handles credit card and room charges for reservations according to established procedures. Maintains a clean, safe and well-organized area. Stock pool desk with all needed supplies (ie. paperwork, wristbands and desk supplies). Treats guests with courtesy and respect at all times. Remains appropriately groomed and follows established guidelines for dress code. Notifies the supervisor or manager immediately of any problems at the pool requiring attention (ie. guest injury, guest employee conflict, guest intoxication etc.) May perform additional duties as assigned by pool/spa management. EDUCATION and/or EXPERIENCE: High School diploma or G.E.D. certificate. Prior customer service experience required. QUALIFICATIONS: Excellent customer service skills. Excellent interpersonal and communication skills. Ability to work in a fast-paced environment and multi-task. PHYSICAL DEMANDS: Ability to lift and carry approximately 25-50 pounds if needed. Tolerance to work near extreme heat for extended periods of time. Visual abilities needed to effectively monitor the activity taking place in the pool area. WORK ENVIRONMENT:Diverse, fast-paced, requires ability to multi-task, physical demands to include standing for long periods of time and must be able to tolerate extreme indoor/outdoor heat at times.DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY: Responsible for managing pool reservations for seating and answering all guest inquiries. Assist with any and all guest needs and helps to maintain cleanliness of the pool deck area. Provides the highest level of guest service ensuring guests have a memorable experience. DIRECTLY SUPERVISES NA KEY JOB FUNCTIONS: Responsible for making reservations, monitors bookings and upsells daybeds and cabanas to guests. Responsible for enforcing pool rules, securing designated areas and ensuring all guests have designated wristbands for access. Provides a warm welcome to guests experiencing the pool area. Responsible for communicating to pool attendants designated seating and ensuring guest is properly escorted to seats. Providing towels to guests if requested. Familiarize yourself with retail products to offer to guests in pool area. Handles all retail sales to include sun care and after sun products. Effectively handles credit card and room charges for reservations according to established procedures. Maintains a clean, safe and well-organized area. Stock pool desk with all needed supplies (ie. paperwork, wristbands and desk supplies). Treats guests with courtesy and respect at all times. Remains appropriately groomed and follows established guidelines for dress code. Notifies the supervisor or manager immediately of any problems at the pool requiring attention (ie. guest injury, guest employee conflict, guest intoxication etc.) May perform additional duties as assigned by pool/spa management. EDUCATION and/or EXPERIENCE: High School diploma or G.E.D. certificate. Prior customer service experience required. QUALIFICATIONS: Excellent customer service skills. Excellent interpersonal and communication skills. Ability to work in a fast-paced environment and multi-task. PHYSICAL DEMANDS: Ability to lift and carry approximately 25-50 pounds if needed. Tolerance to work near extreme heat for extended periods of time. Visual abilities needed to effectively monitor the activity taking place in the pool area. WORK ENVIRONMENT:Diverse, fast-paced, requires ability to multi-task, physical demands to include standing for long periods of time and must be able to tolerate extreme indoor/outdoor heat at times.DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOBSUMMARY:The primary responsibility of the Cabana Host is to make cabana reservations and welcome guests to the pool complex. Assist with any and all customer needs; maintain cleanliness of the pool deck i.e. rafts, dirty towels and bathrooms. Upsell and book daybeds and cabanas. Retail sales i.e. rafts, sundries, magazines and news papers. To protect the glass items and unauthorized items entering the pool complex. Follow and maintain all SNHD rules and regulations. ESSENTIAL JOB FUNCTIONS: All Cabana Host will report to pre-shift briefing in full Uniforms. The Cabana Host will familiarize themselves with the names of their guests and requested accommodations. The Cabana Host will be responsible for making cabana reservations and up selling amenities for the pool Ability to perform reaching and stooping motions repeatedly needed for cleaning and stocking work. Ability to climb ladders as needed for obtaining items located on high shelves Excellent customer service skills Remains alert to all activity occurring within their assigned section of the pool area throughout their shift. Treats customers with courtesy and respect at all times. Remains appropriately groomed as stated in the departmental guidelines appearance code. Notifies the manager immediately of any problems at the pool requiring any extra ordinary attention (i.e., guest injury, guest employee conflict, etc.). Ensures all guests follow pool rules (i.e., diving board safety, running, horseplay, etc.). QUALIFICATIONS: Able to carry 25-40 lbs. Able to work in excessive heat for extended periods of time. Ability to multi-task. Excellent customer service skills. Beverage Knowledge. PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled undertime constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner
Apr 14, 2024
Full time
JOBSUMMARY:The primary responsibility of the Cabana Host is to make cabana reservations and welcome guests to the pool complex. Assist with any and all customer needs; maintain cleanliness of the pool deck i.e. rafts, dirty towels and bathrooms. Upsell and book daybeds and cabanas. Retail sales i.e. rafts, sundries, magazines and news papers. To protect the glass items and unauthorized items entering the pool complex. Follow and maintain all SNHD rules and regulations. ESSENTIAL JOB FUNCTIONS: All Cabana Host will report to pre-shift briefing in full Uniforms. The Cabana Host will familiarize themselves with the names of their guests and requested accommodations. The Cabana Host will be responsible for making cabana reservations and up selling amenities for the pool Ability to perform reaching and stooping motions repeatedly needed for cleaning and stocking work. Ability to climb ladders as needed for obtaining items located on high shelves Excellent customer service skills Remains alert to all activity occurring within their assigned section of the pool area throughout their shift. Treats customers with courtesy and respect at all times. Remains appropriately groomed as stated in the departmental guidelines appearance code. Notifies the manager immediately of any problems at the pool requiring any extra ordinary attention (i.e., guest injury, guest employee conflict, etc.). Ensures all guests follow pool rules (i.e., diving board safety, running, horseplay, etc.). QUALIFICATIONS: Able to carry 25-40 lbs. Able to work in excessive heat for extended periods of time. Ability to multi-task. Excellent customer service skills. Beverage Knowledge. PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled undertime constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner
JOBSUMMARY:The primary responsibility of the Cabana Host is to make cabana reservations and welcome guests to the pool complex. Assist with any and all customer needs; maintain cleanliness of the pool deck i.e. rafts, dirty towels and bathrooms. Upsell and book daybeds and cabanas. Retail sales i.e. rafts, sundries, magazines and news papers. To protect the glass items and unauthorized items entering the pool complex. Follow and maintain all SNHD rules and regulations. ESSENTIAL JOB FUNCTIONS: All Cabana Host will report to pre-shift briefing in full Uniforms. The Cabana Host will familiarize themselves with the names of their guests and requested accommodations. The Cabana Host will be responsible for making cabana reservations and up selling amenities for the pool Ability to perform reaching and stooping motions repeatedly needed for cleaning and stocking work. Ability to climb ladders as needed for obtaining items located on high shelves Excellent customer service skills Remains alert to all activity occurring within their assigned section of the pool area throughout their shift. Treats customers with courtesy and respect at all times. Remains appropriately groomed as stated in the departmental guidelines appearance code. Notifies the manager immediately of any problems at the pool requiring any extra ordinary attention (i.e., guest injury, guest employee conflict, etc.). Ensures all guests follow pool rules (i.e., diving board safety, running, horseplay, etc.). QUALIFICATIONS: Able to carry 25-40 lbs. Able to work in excessive heat for extended periods of time. Ability to multi-task. Excellent customer service skills. Beverage Knowledge. PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled undertime constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner
Apr 14, 2024
Full time
JOBSUMMARY:The primary responsibility of the Cabana Host is to make cabana reservations and welcome guests to the pool complex. Assist with any and all customer needs; maintain cleanliness of the pool deck i.e. rafts, dirty towels and bathrooms. Upsell and book daybeds and cabanas. Retail sales i.e. rafts, sundries, magazines and news papers. To protect the glass items and unauthorized items entering the pool complex. Follow and maintain all SNHD rules and regulations. ESSENTIAL JOB FUNCTIONS: All Cabana Host will report to pre-shift briefing in full Uniforms. The Cabana Host will familiarize themselves with the names of their guests and requested accommodations. The Cabana Host will be responsible for making cabana reservations and up selling amenities for the pool Ability to perform reaching and stooping motions repeatedly needed for cleaning and stocking work. Ability to climb ladders as needed for obtaining items located on high shelves Excellent customer service skills Remains alert to all activity occurring within their assigned section of the pool area throughout their shift. Treats customers with courtesy and respect at all times. Remains appropriately groomed as stated in the departmental guidelines appearance code. Notifies the manager immediately of any problems at the pool requiring any extra ordinary attention (i.e., guest injury, guest employee conflict, etc.). Ensures all guests follow pool rules (i.e., diving board safety, running, horseplay, etc.). QUALIFICATIONS: Able to carry 25-40 lbs. Able to work in excessive heat for extended periods of time. Ability to multi-task. Excellent customer service skills. Beverage Knowledge. PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled undertime constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner
JOBSUMMARY:The primary responsibility of the Cabana Host is to make cabana reservations and welcome guests to the pool complex. Assist with any and all customer needs; maintain cleanliness of the pool deck i.e. rafts, dirty towels and bathrooms. Upsell and book daybeds and cabanas. Retail sales i.e. rafts, sundries, magazines and news papers. To protect the glass items and unauthorized items entering the pool complex. Follow and maintain all SNHD rules and regulations. ESSENTIAL JOB FUNCTIONS: All Cabana Host will report to pre-shift briefing in full Uniforms. The Cabana Host will familiarize themselves with the names of their guests and requested accommodations. The Cabana Host will be responsible for making cabana reservations and up selling amenities for the pool Ability to perform reaching and stooping motions repeatedly needed for cleaning and stocking work. Ability to climb ladders as needed for obtaining items located on high shelves Excellent customer service skills Remains alert to all activity occurring within their assigned section of the pool area throughout their shift. Treats customers with courtesy and respect at all times. Remains appropriately groomed as stated in the departmental guidelines appearance code. Notifies the manager immediately of any problems at the pool requiring any extra ordinary attention (i.e., guest injury, guest employee conflict, etc.). Ensures all guests follow pool rules (i.e., diving board safety, running, horseplay, etc.). QUALIFICATIONS: Able to carry 25-40 lbs. Able to work in excessive heat for extended periods of time. Ability to multi-task. Excellent customer service skills. Beverage Knowledge. PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled undertime constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner
Apr 14, 2024
Full time
JOBSUMMARY:The primary responsibility of the Cabana Host is to make cabana reservations and welcome guests to the pool complex. Assist with any and all customer needs; maintain cleanliness of the pool deck i.e. rafts, dirty towels and bathrooms. Upsell and book daybeds and cabanas. Retail sales i.e. rafts, sundries, magazines and news papers. To protect the glass items and unauthorized items entering the pool complex. Follow and maintain all SNHD rules and regulations. ESSENTIAL JOB FUNCTIONS: All Cabana Host will report to pre-shift briefing in full Uniforms. The Cabana Host will familiarize themselves with the names of their guests and requested accommodations. The Cabana Host will be responsible for making cabana reservations and up selling amenities for the pool Ability to perform reaching and stooping motions repeatedly needed for cleaning and stocking work. Ability to climb ladders as needed for obtaining items located on high shelves Excellent customer service skills Remains alert to all activity occurring within their assigned section of the pool area throughout their shift. Treats customers with courtesy and respect at all times. Remains appropriately groomed as stated in the departmental guidelines appearance code. Notifies the manager immediately of any problems at the pool requiring any extra ordinary attention (i.e., guest injury, guest employee conflict, etc.). Ensures all guests follow pool rules (i.e., diving board safety, running, horseplay, etc.). QUALIFICATIONS: Able to carry 25-40 lbs. Able to work in excessive heat for extended periods of time. Ability to multi-task. Excellent customer service skills. Beverage Knowledge. PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled undertime constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner
JOB SUMMARY:The Casino Marketing Manager is responsible for managing the activities of the Casino Marketing department, including staffing and performance, to ensure compliance with established regulations, policies, and procedures. This position will also include managing all aspects of this department for the casino in accordance with company policy and gaming regulations; responsible for achieving revenue and income objectives, market share and customer service objectives and establishing departmental policies and procedures. The Casino Marketing Manager is accountable for cross-functional partnerships as well as responsible to lead, inspire and develop casino Team Members.ESSENTIAL JOB FUNCTIONS: Hires motivates, trains, coaches, mentors, and directs departmental team members who possess the aptitude to provide excitement Awards customers complimentary based on gaming action and program guidelines. Coordinates guest visits including meals and show reservations and assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort Contact guests by calling, writing, or making personal visits to increase trip frequency. Delivers world-class service to ensure Team Members receive sufficient leadership, guidance, and resources to accomplish established objectives Approves staffing work schedules to attain maximum efficiency of labor Maintains a constant awareness of the latest gaming regulations and works closely with regulatory authorities and various internal control staff members to ensure regulatory and operational practice compliance Maintains comprehensive industry familiarity with gaming practices Works closely with other property key personnel in exchanging information on gaming activities Develop proper security measures to ensure the integrity of the operation Required to review activities in the game's operations in order to gauge and improve staffing levels, working conditions, and other matters that influence friendly and exciting guest service as well as maximum profitability Establishes department standards, guidelines, and objectives and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas Monitors and evaluates the Casino Marketing operation to ensure the proper planning for short and long-term strategies; monitors and evaluates the performance of the Casino Marketing team to facilitate ongoing improvement of operations and financial return Reviews and monitors complimentary offers and reinvestments in players Develop new marketing opportunities, and new players, and drive incremental revenue and trips from players inside and outside of the market Required to review, evaluate, and resolve any negative guest experiences that have occurred Establishes measurable goals and policies to reduce the chance of them being repeated Conducts themselves in a gracious, kind, and warm manner that creates a sense of fondness, as well as a professional, courteous, and responsive manner, which reflects positively on the company and its core values Works closely with staff and the Security and Surveillance departments to resolve customer complaints and provide a safe environment for both guests and Team Members alikeQUALIFICATIONS: Must have a minimum of 4 years of customer service experience (casino experience recommended) Bachelor's degree, secondary education certification, or considerable experience in related field preferred An upbeat and creative approach typically leads to success in this role. Proven experience providing high level of guest service in a high stress environment. Proven ability to prioritize duties. Working knowledge of general computer programs, including Microsoft Outlook, Excel, and Word Ability to effectively communicate in English, both written and verbal Must be able to obtain and maintain a VA Lottery gaming licensePHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must have ability to: Communicate effectively with all levels of Team Members, guests, and outside contacts Required to work effectively in a fast-paced environment Required to move around all work areas effectively and efficiently Required to work long hours, including nights, weekends, and holidays Required to work for extended time seated as well as on your feet Disclaimer:This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY:The Casino Marketing Manager is responsible for managing the activities of the Casino Marketing department, including staffing and performance, to ensure compliance with established regulations, policies, and procedures. This position will also include managing all aspects of this department for the casino in accordance with company policy and gaming regulations; responsible for achieving revenue and income objectives, market share and customer service objectives and establishing departmental policies and procedures. The Casino Marketing Manager is accountable for cross-functional partnerships as well as responsible to lead, inspire and develop casino Team Members.ESSENTIAL JOB FUNCTIONS: Hires motivates, trains, coaches, mentors, and directs departmental team members who possess the aptitude to provide excitement Awards customers complimentary based on gaming action and program guidelines. Coordinates guest visits including meals and show reservations and assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort Contact guests by calling, writing, or making personal visits to increase trip frequency. Delivers world-class service to ensure Team Members receive sufficient leadership, guidance, and resources to accomplish established objectives Approves staffing work schedules to attain maximum efficiency of labor Maintains a constant awareness of the latest gaming regulations and works closely with regulatory authorities and various internal control staff members to ensure regulatory and operational practice compliance Maintains comprehensive industry familiarity with gaming practices Works closely with other property key personnel in exchanging information on gaming activities Develop proper security measures to ensure the integrity of the operation Required to review activities in the game's operations in order to gauge and improve staffing levels, working conditions, and other matters that influence friendly and exciting guest service as well as maximum profitability Establishes department standards, guidelines, and objectives and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas Monitors and evaluates the Casino Marketing operation to ensure the proper planning for short and long-term strategies; monitors and evaluates the performance of the Casino Marketing team to facilitate ongoing improvement of operations and financial return Reviews and monitors complimentary offers and reinvestments in players Develop new marketing opportunities, and new players, and drive incremental revenue and trips from players inside and outside of the market Required to review, evaluate, and resolve any negative guest experiences that have occurred Establishes measurable goals and policies to reduce the chance of them being repeated Conducts themselves in a gracious, kind, and warm manner that creates a sense of fondness, as well as a professional, courteous, and responsive manner, which reflects positively on the company and its core values Works closely with staff and the Security and Surveillance departments to resolve customer complaints and provide a safe environment for both guests and Team Members alikeQUALIFICATIONS: Must have a minimum of 4 years of customer service experience (casino experience recommended) Bachelor's degree, secondary education certification, or considerable experience in related field preferred An upbeat and creative approach typically leads to success in this role. Proven experience providing high level of guest service in a high stress environment. Proven ability to prioritize duties. Working knowledge of general computer programs, including Microsoft Outlook, Excel, and Word Ability to effectively communicate in English, both written and verbal Must be able to obtain and maintain a VA Lottery gaming licensePHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must have ability to: Communicate effectively with all levels of Team Members, guests, and outside contacts Required to work effectively in a fast-paced environment Required to move around all work areas effectively and efficiently Required to work long hours, including nights, weekends, and holidays Required to work for extended time seated as well as on your feet Disclaimer:This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
If you are searching for your next adventure in your professional life, we may have the perfect position for you as a travel agent on our team. Our travel agents help make our customers' dream trips and destinations become a reality. As a travel agent, you will learn about the inner workings of the travel and vacation industry, and you could even access exclusive discounts when you make travel plans for yourself. Your primary goal will be to deliver outstanding service to our customers and use your top sales techniques to help them discover incredible vacation opportunities and experiences. You will learn about the hottest destinations, the most amazing resorts and the greatest vacation excursions when working in this position. Responsibilities Discuss possible vacation options with clients and suggest destinations, transportation methods and lodging possibilities, depending on customer interests. Make reservations for clients for air travel, car rentals, train travel, hotel lodging and resort bookings while ensuring the client's preferences for the type of transport or hotel room are met. Help customers learn about new destinations, resorts and vacation options by giving details about features, benefits and experiences available to guests. Ensure top earning potential by selling various packages that include hotel, car and airline tickets or other combinations to help the company meet quarterly or monthly sales goals. Coordinate payment schedules for vacation packages or other trip components with clients and process payments via credit card, check or cash. Offer potential customers a comprehensive price quote for any type of destination package, airline ticket or hotel stay. Organize itinerary materials for clients by printing out information related to plane tickets, hotel booking confirmations or other necessary paperwork. Job Skills & Qualifications Required High school diploma or an equivalency Two or more years of experience in customer service or the travel industry Strong ability to communicate in writing and speaking Excellent and quick decision-making skills
Apr 14, 2024
If you are searching for your next adventure in your professional life, we may have the perfect position for you as a travel agent on our team. Our travel agents help make our customers' dream trips and destinations become a reality. As a travel agent, you will learn about the inner workings of the travel and vacation industry, and you could even access exclusive discounts when you make travel plans for yourself. Your primary goal will be to deliver outstanding service to our customers and use your top sales techniques to help them discover incredible vacation opportunities and experiences. You will learn about the hottest destinations, the most amazing resorts and the greatest vacation excursions when working in this position. Responsibilities Discuss possible vacation options with clients and suggest destinations, transportation methods and lodging possibilities, depending on customer interests. Make reservations for clients for air travel, car rentals, train travel, hotel lodging and resort bookings while ensuring the client's preferences for the type of transport or hotel room are met. Help customers learn about new destinations, resorts and vacation options by giving details about features, benefits and experiences available to guests. Ensure top earning potential by selling various packages that include hotel, car and airline tickets or other combinations to help the company meet quarterly or monthly sales goals. Coordinate payment schedules for vacation packages or other trip components with clients and process payments via credit card, check or cash. Offer potential customers a comprehensive price quote for any type of destination package, airline ticket or hotel stay. Organize itinerary materials for clients by printing out information related to plane tickets, hotel booking confirmations or other necessary paperwork. Job Skills & Qualifications Required High school diploma or an equivalency Two or more years of experience in customer service or the travel industry Strong ability to communicate in writing and speaking Excellent and quick decision-making skills
Delavan Lake Lawn Management LLC
Delavan, Wisconsin
Position Title: RESTAURANT MANAGER - 1878 ON THE LAKE Location: Lake Lawn Resort - Delavan, WI Position Type: Full Time Education Level: High School Travel Percentage: None Job Shift:Any Job Category: Hospitality - Hotel Description: Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we've helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Lake Lawn Resort. To oversee the daily operations of the Restaurant, and Café to enhance our guests dining experience through the highest of service standards. Responsible for the daily operations of the Restaurant and Café area. Achieve appropriate staffing within the departments utilizing proper interviewing and hiring procedures. Train and supervise the staff of all area's utilizing an on-going training program. Supervises the Restaurant and Cafe staff in the delivery of services. Manage guest/group reservations for the Restaurant and special events. Schedule staff consistent with the volume of business and guest needs and with budgetary guidelines. Assist with the booking of F&B entertainment for the outlets. Maintain outlet facilities and equipment in good working order by identifying maintenance needs and preparing and logging all maintenance requests. Inform staff of daily specials, price changes and property events on a daily basis. Close out register and reconciles cash at the end of the shift. Ensure that all reservations for guests are controlled, including table assignments, section assignments, timely seating. Assist guest with any special request, problems or concerns that may arise. Performs the duties of Host, Waitstaff, Busperson, Bartender, Barback, Expeditor and Food Runner as needed. Assist and supervisor in any food or beverage outlets when necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualification: High school diploma or equivalent Minimum of two (2) years experience as an Assistant and/or Restaurant Manager or comparable experience in some other food service area Microsoft Excel and Word experience preferred Point of Sales (POS) System City of Delavan Bartender's License While performing the duties of this job, the employee is regularly required to stand; use hands to finger, hands to feel; and reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position is indoors and outdoors; and is exposed to wet, hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time on their feet. PId9361f447e7a-2874
Apr 12, 2024
Full time
Position Title: RESTAURANT MANAGER - 1878 ON THE LAKE Location: Lake Lawn Resort - Delavan, WI Position Type: Full Time Education Level: High School Travel Percentage: None Job Shift:Any Job Category: Hospitality - Hotel Description: Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we've helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Lake Lawn Resort. To oversee the daily operations of the Restaurant, and Café to enhance our guests dining experience through the highest of service standards. Responsible for the daily operations of the Restaurant and Café area. Achieve appropriate staffing within the departments utilizing proper interviewing and hiring procedures. Train and supervise the staff of all area's utilizing an on-going training program. Supervises the Restaurant and Cafe staff in the delivery of services. Manage guest/group reservations for the Restaurant and special events. Schedule staff consistent with the volume of business and guest needs and with budgetary guidelines. Assist with the booking of F&B entertainment for the outlets. Maintain outlet facilities and equipment in good working order by identifying maintenance needs and preparing and logging all maintenance requests. Inform staff of daily specials, price changes and property events on a daily basis. Close out register and reconciles cash at the end of the shift. Ensure that all reservations for guests are controlled, including table assignments, section assignments, timely seating. Assist guest with any special request, problems or concerns that may arise. Performs the duties of Host, Waitstaff, Busperson, Bartender, Barback, Expeditor and Food Runner as needed. Assist and supervisor in any food or beverage outlets when necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualification: High school diploma or equivalent Minimum of two (2) years experience as an Assistant and/or Restaurant Manager or comparable experience in some other food service area Microsoft Excel and Word experience preferred Point of Sales (POS) System City of Delavan Bartender's License While performing the duties of this job, the employee is regularly required to stand; use hands to finger, hands to feel; and reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position is indoors and outdoors; and is exposed to wet, hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time on their feet. PId9361f447e7a-2874
The Headlands Coastal Lodge & Spa Assistant General Manager is responsible for assisting the General Manager in the day-to-day operations of the lodge. The AGM will directly oversee the daily operations at Tidepools Spa & Wellness and the Adventure Center and will provide leadership and direct support for the Welcome Team at the direction of the General manager. This position will work to ensure that all guest experiences are flawless and fully in-line with our brand promise of "Extraordinary Coastal Experiences." The AGM will work closely with the General Manager to achieve overall goals for the property and to receive direction, clear expectations, and goals within their areas of responsibility. Key Accountabilities: Lead the teams at Tidepools and Adventures to ensure that all team members are professional, kind, and ready to deliver a flawless experience to our guests. Be responsible for curating and delivering the highest level of service through well trained and managed team members. Be available at peak business times to ensure that guests are receiving the best experience possible. Be ready to follow up quickly on guest issues. Will reach out immediately and will work with teams to prevent future issues, when necessary. Work with all HL teams to ensure that the guest experience and our brand "story" is seamless throughout our property. Work with the GM to ideate and create new processes and programs that will continually add value to our brand. Always maintain a professional appearance and demeanor Collaborate with other departments and stakeholders to improve communication, create opportunities for our guests, and solve problems. Be responsible for overseeing the day-to-day operation of Tidepools Spa & Wellness and the Adventure Center. Be accountable for the financial success of the above businesses. Provide leadership and direct support for the Welcome team, who will be directly led by the Guest Relations manager. Work with the GM to understand vision and business goals for their departments and be responsible for achieving them. Monitor daily sales and performance information to ensure that all areas of our business are meeting goals. Will work with teams to correct course quickly if we are off from our goals. Work with and develop managers, leaders, and PICs within the businesses they are responsible for. Work with the GM to create and analyze budgets for the Headlands teams. Provide direction and assistance to all Headlands departments in the absence of the GM. Champion culture for the Headlands team, fostering an environment of accountability, learning, and fun! Ensure that we are hiring and retaining excellent people that are ready and able to deliver amazing experiences. Help ensure that all team members are trained on the Headlands brand and knowledgeable on the overall goal of the Headlands experience. Ensure each team member understands their unique role in delivering amazing experiences. Provide feedback, coaching and growth opportunities for team members. Help create a Headlands team that is united across all areas and works as one! We are ALL part of the same great Lodge and the same incredible experience we offer to our guests! Ensure that the Tidepools experience consistently meets the standards of our brand promise. Regularly collaborate with stakeholders to create, improve, and deliver a seamless guest experience. Optimize the treatment schedule to ensure the maximum number of available treatments for guests. Resolve all guest issues through the lens of our core values. Be knowledgeable and work to optimize all software and systems. Complete daily and monthly reporting and review to see trends and opportunities. Accurately complete and submit payroll and invoices to meet the set deadlines. Partner with Human Resources to meet all standards. Ensure all physical spaces, equipment and tools are maintained and meet the brand standards along with local, state and federal regulations. Be an expert in spa product lines and ensure that Tidepools is always offering the best products that meet our brand's standard. Plan and forecast the business needs to meet the seasonal guest demands. Manage ordering retail and backbar inventory to meet business demand and budget. Develop spa treatment offerings that highlight relevant partners, are on brand and change seasonally. Collaborate with the Director of Brand Engagement to develop and maintain the retail guest experience in Tidepools. Ensure all team members maintain all certifications and health and safety guidelines. Preferred Skills: High School Diploma or GED 1 to 2 years of experience in Salon, Spa, Hospitality or Retail Leadership Experience with Microsoft Office such as Word, Excel, Outlook and PowerPoint Spa Manager Certification High school diploma or equivalent Prior spa reservations experience preferred Prior hospitality experience preferred At least two years customer service experience required Must be a United States citizen or possess a valid work permit Ability to work a flexible schedule that may include evenings, weekends and holidays Must possess a current and valid OLCC servers permit and CPR card. 5 years previous hospitality experience with 2 years of management experience necessary. Ability to interpret and respond to financial results Excellent written and oral communication skills required. Knowledge and enthusiasm for Central Oregon outdoor and other activities strongly desired. Positive interpersonal skills required. Excellent computer and typing skills are required. Excel and Word proficiency desired. Excellent listening and comprehension skills required. Must be able to remain standing for long periods of the day. Ability to lift and carry items up to 25 lbs without assistance. Compensation details: 0 Yearly Salary PI9bde1-
Apr 12, 2024
Full time
The Headlands Coastal Lodge & Spa Assistant General Manager is responsible for assisting the General Manager in the day-to-day operations of the lodge. The AGM will directly oversee the daily operations at Tidepools Spa & Wellness and the Adventure Center and will provide leadership and direct support for the Welcome Team at the direction of the General manager. This position will work to ensure that all guest experiences are flawless and fully in-line with our brand promise of "Extraordinary Coastal Experiences." The AGM will work closely with the General Manager to achieve overall goals for the property and to receive direction, clear expectations, and goals within their areas of responsibility. Key Accountabilities: Lead the teams at Tidepools and Adventures to ensure that all team members are professional, kind, and ready to deliver a flawless experience to our guests. Be responsible for curating and delivering the highest level of service through well trained and managed team members. Be available at peak business times to ensure that guests are receiving the best experience possible. Be ready to follow up quickly on guest issues. Will reach out immediately and will work with teams to prevent future issues, when necessary. Work with all HL teams to ensure that the guest experience and our brand "story" is seamless throughout our property. Work with the GM to ideate and create new processes and programs that will continually add value to our brand. Always maintain a professional appearance and demeanor Collaborate with other departments and stakeholders to improve communication, create opportunities for our guests, and solve problems. Be responsible for overseeing the day-to-day operation of Tidepools Spa & Wellness and the Adventure Center. Be accountable for the financial success of the above businesses. Provide leadership and direct support for the Welcome team, who will be directly led by the Guest Relations manager. Work with the GM to understand vision and business goals for their departments and be responsible for achieving them. Monitor daily sales and performance information to ensure that all areas of our business are meeting goals. Will work with teams to correct course quickly if we are off from our goals. Work with and develop managers, leaders, and PICs within the businesses they are responsible for. Work with the GM to create and analyze budgets for the Headlands teams. Provide direction and assistance to all Headlands departments in the absence of the GM. Champion culture for the Headlands team, fostering an environment of accountability, learning, and fun! Ensure that we are hiring and retaining excellent people that are ready and able to deliver amazing experiences. Help ensure that all team members are trained on the Headlands brand and knowledgeable on the overall goal of the Headlands experience. Ensure each team member understands their unique role in delivering amazing experiences. Provide feedback, coaching and growth opportunities for team members. Help create a Headlands team that is united across all areas and works as one! We are ALL part of the same great Lodge and the same incredible experience we offer to our guests! Ensure that the Tidepools experience consistently meets the standards of our brand promise. Regularly collaborate with stakeholders to create, improve, and deliver a seamless guest experience. Optimize the treatment schedule to ensure the maximum number of available treatments for guests. Resolve all guest issues through the lens of our core values. Be knowledgeable and work to optimize all software and systems. Complete daily and monthly reporting and review to see trends and opportunities. Accurately complete and submit payroll and invoices to meet the set deadlines. Partner with Human Resources to meet all standards. Ensure all physical spaces, equipment and tools are maintained and meet the brand standards along with local, state and federal regulations. Be an expert in spa product lines and ensure that Tidepools is always offering the best products that meet our brand's standard. Plan and forecast the business needs to meet the seasonal guest demands. Manage ordering retail and backbar inventory to meet business demand and budget. Develop spa treatment offerings that highlight relevant partners, are on brand and change seasonally. Collaborate with the Director of Brand Engagement to develop and maintain the retail guest experience in Tidepools. Ensure all team members maintain all certifications and health and safety guidelines. Preferred Skills: High School Diploma or GED 1 to 2 years of experience in Salon, Spa, Hospitality or Retail Leadership Experience with Microsoft Office such as Word, Excel, Outlook and PowerPoint Spa Manager Certification High school diploma or equivalent Prior spa reservations experience preferred Prior hospitality experience preferred At least two years customer service experience required Must be a United States citizen or possess a valid work permit Ability to work a flexible schedule that may include evenings, weekends and holidays Must possess a current and valid OLCC servers permit and CPR card. 5 years previous hospitality experience with 2 years of management experience necessary. Ability to interpret and respond to financial results Excellent written and oral communication skills required. Knowledge and enthusiasm for Central Oregon outdoor and other activities strongly desired. Positive interpersonal skills required. Excellent computer and typing skills are required. Excel and Word proficiency desired. Excellent listening and comprehension skills required. Must be able to remain standing for long periods of the day. Ability to lift and carry items up to 25 lbs without assistance. Compensation details: 0 Yearly Salary PI9bde1-
Great pay, Benefits, 401k, Potential Relocation offered, and Bonus - Join our team as a Restaurant Manager and unleash your creativity while delighting guests with extraordinary cuisine. This Jobot Job is hosted by: Bryce Hopkins Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $100,000 - $120,000 per year A bit about us: We are a premier gaming destination nestled in the scenic mountains of Black Hawk, Colorado. Boasting luxurious accommodations, thrilling gaming options, and exquisite dining experiences, We offer guests the ultimate getaway. The restaurant is an upscale dining establishment within the casino, renowned for its contemporary cuisine and exceptional service. Situated in a sophisticated ambiance, We provide guests with a memorable dining experience, featuring a diverse menu crafted with locally sourced ingredients and impeccable attention to detail. Position Overview: We are seeking a dynamic and experienced Restaurant Manager to lead our team. The Restaurant Manager will oversee all aspects of restaurant operations, including staff management, customer service, inventory control, and ensuring adherence to quality and safety standards. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a proven track record of driving excellence in a fine dining environment. Why join us? Benefits: Competitive salary and bonus potential Health insurance options Retirement savings plan Paid time off Employee discounts on dining and resort amenities Opportunities for career advancement and professional development Job Details Responsibilities: Provide leadership and direction to restaurant staff, including hiring, training, scheduling, and performance management. Foster a culture of excellence in customer service, ensuring guests receive a memorable dining experience that exceeds expectations. Oversee daily restaurant operations, including managing reservations, seating arrangements, and maintaining cleanliness and organization of the dining area. Monitor food quality and presentation, ensuring consistency and adherence to established standards. Manage inventory and control costs, including ordering supplies, monitoring stock levels, and minimizing waste. Develop and implement operational procedures and policies to optimize efficiency and enhance the guest experience. Handle guest inquiries, concerns, and complaints with professionalism and resolve issues promptly and effectively. Collaborate with the culinary team to develop and update menus, specials, and promotional offerings. Ensure compliance with health and safety regulations and maintain a safe working environment for staff and guests. Monitor financial performance, analyze sales data, and identify opportunities for revenue growth and cost savings. Work closely with other departments, including marketing and sales, to promote and drive business growth. Qualifications: Minimum of 3-5 years of management experience in a high-end restaurant or fine dining establishment. Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team. Excellent communication and organizational skills, with a keen attention to detail. Proven ability to manage budgets, analyze financial data, and implement cost-control measures. Knowledge of food and beverage operations, including inventory management, menu development, and wine selection. Ability to thrive in a fast-paced environment and handle multiple priorities simultaneously. Proficiency in restaurant management software and Microsoft Office suite. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Apr 11, 2024
Full time
Great pay, Benefits, 401k, Potential Relocation offered, and Bonus - Join our team as a Restaurant Manager and unleash your creativity while delighting guests with extraordinary cuisine. This Jobot Job is hosted by: Bryce Hopkins Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $100,000 - $120,000 per year A bit about us: We are a premier gaming destination nestled in the scenic mountains of Black Hawk, Colorado. Boasting luxurious accommodations, thrilling gaming options, and exquisite dining experiences, We offer guests the ultimate getaway. The restaurant is an upscale dining establishment within the casino, renowned for its contemporary cuisine and exceptional service. Situated in a sophisticated ambiance, We provide guests with a memorable dining experience, featuring a diverse menu crafted with locally sourced ingredients and impeccable attention to detail. Position Overview: We are seeking a dynamic and experienced Restaurant Manager to lead our team. The Restaurant Manager will oversee all aspects of restaurant operations, including staff management, customer service, inventory control, and ensuring adherence to quality and safety standards. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a proven track record of driving excellence in a fine dining environment. Why join us? Benefits: Competitive salary and bonus potential Health insurance options Retirement savings plan Paid time off Employee discounts on dining and resort amenities Opportunities for career advancement and professional development Job Details Responsibilities: Provide leadership and direction to restaurant staff, including hiring, training, scheduling, and performance management. Foster a culture of excellence in customer service, ensuring guests receive a memorable dining experience that exceeds expectations. Oversee daily restaurant operations, including managing reservations, seating arrangements, and maintaining cleanliness and organization of the dining area. Monitor food quality and presentation, ensuring consistency and adherence to established standards. Manage inventory and control costs, including ordering supplies, monitoring stock levels, and minimizing waste. Develop and implement operational procedures and policies to optimize efficiency and enhance the guest experience. Handle guest inquiries, concerns, and complaints with professionalism and resolve issues promptly and effectively. Collaborate with the culinary team to develop and update menus, specials, and promotional offerings. Ensure compliance with health and safety regulations and maintain a safe working environment for staff and guests. Monitor financial performance, analyze sales data, and identify opportunities for revenue growth and cost savings. Work closely with other departments, including marketing and sales, to promote and drive business growth. Qualifications: Minimum of 3-5 years of management experience in a high-end restaurant or fine dining establishment. Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team. Excellent communication and organizational skills, with a keen attention to detail. Proven ability to manage budgets, analyze financial data, and implement cost-control measures. Knowledge of food and beverage operations, including inventory management, menu development, and wine selection. Ability to thrive in a fast-paced environment and handle multiple priorities simultaneously. Proficiency in restaurant management software and Microsoft Office suite. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
At Friendly Planet, personal service matters and is the secret sauce that sets us apart from other travel companies. Our travel specialists answer calls, provide information about our travel programs and guide travelers through the process, from start to finish. And they do it all with a smile and a heap of patience. We have an opening on our Travel Specialist team for a good collaborator, with a friendly, cheerful outlook, excellent organizational skills, and experience in inside sales. Travel agent experience is preferred, and a love of travel is essential. Responsibilities and required qualifications for the position include: Two years or more experience as a travel agent is preferred. Travel sales/customer service experience. Strong verbal and written communication skills Computer proficiency (including Word, Excel) Creative problem solver Enjoy collaborating with a team. Knowledge of Amadeus a plus Bachelor's degree in business or related field is a plus Emailing travel itineraries to travelers Confirm all reservations prior to travel Oversee all travel and accommodation arrangements Finalize travel arrangements including tour packages, airline transportation Maintain records related to travel Enhance the primary travel purchase Informed of current travel requirements Promote travel initiatives and compliance Ensure travel policies and programs Procure hotel space for extended stay travel Ensure all travel needs and concerns Arrange and coordinate travel schedules and reservations for all employees and identify travel preferences Advise travelers on travel options to address all travel needs at the best cost Serve as primary agent for all international travel./li Notifying the plan of members travel arrangements
Apr 08, 2024
Full time
At Friendly Planet, personal service matters and is the secret sauce that sets us apart from other travel companies. Our travel specialists answer calls, provide information about our travel programs and guide travelers through the process, from start to finish. And they do it all with a smile and a heap of patience. We have an opening on our Travel Specialist team for a good collaborator, with a friendly, cheerful outlook, excellent organizational skills, and experience in inside sales. Travel agent experience is preferred, and a love of travel is essential. Responsibilities and required qualifications for the position include: Two years or more experience as a travel agent is preferred. Travel sales/customer service experience. Strong verbal and written communication skills Computer proficiency (including Word, Excel) Creative problem solver Enjoy collaborating with a team. Knowledge of Amadeus a plus Bachelor's degree in business or related field is a plus Emailing travel itineraries to travelers Confirm all reservations prior to travel Oversee all travel and accommodation arrangements Finalize travel arrangements including tour packages, airline transportation Maintain records related to travel Enhance the primary travel purchase Informed of current travel requirements Promote travel initiatives and compliance Ensure travel policies and programs Procure hotel space for extended stay travel Ensure all travel needs and concerns Arrange and coordinate travel schedules and reservations for all employees and identify travel preferences Advise travelers on travel options to address all travel needs at the best cost Serve as primary agent for all international travel./li Notifying the plan of members travel arrangements
Position Summary: Penske has an exciting opportunity to work as a Consumer Reservations Specialist. In this role you will work with our consumer customers calling from across the country and who are looking for household truck rentals. You will listen to what the customer wants to accomplish. Through careful questioning it will lead to a clear recommendation. The Reservations Specialist will be empathetic and knowledgeable, always sensing the customer's confidence level resulting in a booked reservation or first call resolution. This is a customer service and sales role, and Penske is committed to providing callers legendary customer service. Successful individuals for this role will have a positive attitude, strong phone skills, and the ability to multi-task by typing notes on a computer while conversing with customers. To learn more visit us at Key Requirements: This position is an onsite role at 2675 Morgantown Road, Reading, Pa 19607. Route 10, Green Hills Must be available 40 hours per week, our operating hours at 7:00am-12:00am Eastern Time, shifts are typically 8 hours per day as Full-time. As part of your regular schedule, you will need to work a Saturday or a Sunday. If you want to work both, great! Training classes are 4 weeks to include facilitator led, e-learning and on the job. Must be able to attend either April 22 nd or May 6 th start date. What our Consumer Reservation Specialists say about their job: Penske is a great experience and can open many doors to anyone entering the workforce, Penske is a great company to work for. You need to have the ability to adapt and be versatile with each customer conversation. It's not just about renting trucks it's about creating that relationship. You have to be good at numbers while being quick and efficient. In this role you will multi-task and need to remain composed in stressful situations This is a great company with great incentives for motivation plus monthly commission. You are supported by a manager, multiple supervisors with a very supportive team environment. I am not micromanaged. Your call approach can be your own and still be in line with Penske goals. There is no scripting. Major Responsibilities: Take inbound calls and sell Penske truck rental services to customers. Handle high volume of calls daily, logging customer information, rental quotes, and notes in required systems. Place follow-up calls on qualified leads. Collaborate with Penske field locations, district offices, and management. Resolve or escalate customer service issues. Meet performance metrics for call quality standards and revenue goals. Regularly meet with Supervisor to review results, progress towards goals and key metrics Various duties as assigned to support the efficient operation of the call center. Qualifications: High school diploma or equivalent required, and associate or bachelor's degree preferred. Prior work experience with customer interactions over the phone or in person highly preferred Strong communication skills, verbally over the phone demonstrating enthusiasm, great voice, tone, and empathy. Bilingual Spanish verbal and written communication a plus. Ability to communicate effectively and timely via the different methods of communication (Teams, Email, Nice Platform, etc.) Ability to troubleshoot technical challenges and navigate systems independently. Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange. Successfully follow a sales strategy to overcome customer objections and maximize revenue. Basic math, logic, geography, and problem-solving skills as well as the ability to follow specific instructions are also required. Self-motivated with the ability to work independently and manage time efficiently to meet or exceed customer needs. Associates will have the opportunity to receive and share regular feedback from their supervisor and will collaborate with their supervisor to integrate this feedback into their work.Regular, predictable, full attendance is an essential function of the job. Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more. Job Category: Other Corporate Job Family: Customer Experience Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID:
Apr 08, 2024
Position Summary: Penske has an exciting opportunity to work as a Consumer Reservations Specialist. In this role you will work with our consumer customers calling from across the country and who are looking for household truck rentals. You will listen to what the customer wants to accomplish. Through careful questioning it will lead to a clear recommendation. The Reservations Specialist will be empathetic and knowledgeable, always sensing the customer's confidence level resulting in a booked reservation or first call resolution. This is a customer service and sales role, and Penske is committed to providing callers legendary customer service. Successful individuals for this role will have a positive attitude, strong phone skills, and the ability to multi-task by typing notes on a computer while conversing with customers. To learn more visit us at Key Requirements: This position is an onsite role at 2675 Morgantown Road, Reading, Pa 19607. Route 10, Green Hills Must be available 40 hours per week, our operating hours at 7:00am-12:00am Eastern Time, shifts are typically 8 hours per day as Full-time. As part of your regular schedule, you will need to work a Saturday or a Sunday. If you want to work both, great! Training classes are 4 weeks to include facilitator led, e-learning and on the job. Must be able to attend either April 22 nd or May 6 th start date. What our Consumer Reservation Specialists say about their job: Penske is a great experience and can open many doors to anyone entering the workforce, Penske is a great company to work for. You need to have the ability to adapt and be versatile with each customer conversation. It's not just about renting trucks it's about creating that relationship. You have to be good at numbers while being quick and efficient. In this role you will multi-task and need to remain composed in stressful situations This is a great company with great incentives for motivation plus monthly commission. You are supported by a manager, multiple supervisors with a very supportive team environment. I am not micromanaged. Your call approach can be your own and still be in line with Penske goals. There is no scripting. Major Responsibilities: Take inbound calls and sell Penske truck rental services to customers. Handle high volume of calls daily, logging customer information, rental quotes, and notes in required systems. Place follow-up calls on qualified leads. Collaborate with Penske field locations, district offices, and management. Resolve or escalate customer service issues. Meet performance metrics for call quality standards and revenue goals. Regularly meet with Supervisor to review results, progress towards goals and key metrics Various duties as assigned to support the efficient operation of the call center. Qualifications: High school diploma or equivalent required, and associate or bachelor's degree preferred. Prior work experience with customer interactions over the phone or in person highly preferred Strong communication skills, verbally over the phone demonstrating enthusiasm, great voice, tone, and empathy. Bilingual Spanish verbal and written communication a plus. Ability to communicate effectively and timely via the different methods of communication (Teams, Email, Nice Platform, etc.) Ability to troubleshoot technical challenges and navigate systems independently. Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange. Successfully follow a sales strategy to overcome customer objections and maximize revenue. Basic math, logic, geography, and problem-solving skills as well as the ability to follow specific instructions are also required. Self-motivated with the ability to work independently and manage time efficiently to meet or exceed customer needs. Associates will have the opportunity to receive and share regular feedback from their supervisor and will collaborate with their supervisor to integrate this feedback into their work.Regular, predictable, full attendance is an essential function of the job. Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more. Job Category: Other Corporate Job Family: Customer Experience Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID:
SERVERS - Earn up to $1,000-$1,500 per week! NOW HIRING: Full time and part time BENEFITS + PERKS: Flexible scheduling Health insurance plans available for as low as $100 per mth after 90 days of employment! Dental and vision plans Paid time off Paid pregnancy and parental leave Discounted shift meal and generous dining discount Free access to company massage therapist Discounted gym membership Free online mental health therapy (unlimited text messaging and two optional 30-minute live video therapy sessions per month) through our partner, TalkSpace, for all employees and their immediate family members Training and career growth opportunities Free Employee Assistance Program WHAT OUR SERVERS DO: Take orders from guests for food and/or beverages Check with customers to ensure that they are enjoying their meals and take action to correct any problems Check identification of our guests to ensure that they meet minimum-age requirements for consumption of alcoholic beverages Write food orders on order slips (or memorize orders) and enter orders into computers for transmittal to kitchen staff Prepare checks that itemize and total meal costs and sales taxes Collect payments from customers Remove dishes and glasses from tables or counters and take them to kitchen for cleaning Serve food and/or beverages to guests and prepare or serve specialty dishes at tables, as required Clean tables or counters throughout guest visit and when they have finished their meal Prepare tables for meals, including setting up items, such as linens, silverware, and glassware Explain how various menu items are prepared, describing ingredients and cooking methods Describe and recommend menu selections and wine pairings to customers Bring wine selections to tables with appropriate glasses and pour the wine for customers Assist host by answering phones to take reservations or To Go orders, as well as greet, seat, and thank guests Inform guests of daily specials Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties Stock service areas with supplies, such as coffee, food, tableware, and linens Fill salt, pepper, sugar, cream, condiments, and napkin containers Provide guests with information about local areas, including giving directions WHAT YOU NEED TO BE A SERVER: One year of experience working in full or quick service dining required Must be 18 years old due to service of alcohol Excellent communication and interpersonal skills Ability to stand for extended periods of time and lift up to 50 pounds, as needed Capable of continuous bending, stooping, reaching, twisting, and use of hands and arms Our Servers are experienced, confident, and capable of providing exceptional hospitality in a busy restaurant environment. They have extensive depth of knowledge about our scratch-made food and drink, can tour guide guests through our menus with ease, and are integral to creating a welcoming, clean, and relaxed experience for our guests. Our Servers become experts in our service, our operations, our brand, and our company and often are recruited to Bartenders or leadership positions. Farmers Restaurant Group was voted as one of the
Apr 05, 2024
Full time
SERVERS - Earn up to $1,000-$1,500 per week! NOW HIRING: Full time and part time BENEFITS + PERKS: Flexible scheduling Health insurance plans available for as low as $100 per mth after 90 days of employment! Dental and vision plans Paid time off Paid pregnancy and parental leave Discounted shift meal and generous dining discount Free access to company massage therapist Discounted gym membership Free online mental health therapy (unlimited text messaging and two optional 30-minute live video therapy sessions per month) through our partner, TalkSpace, for all employees and their immediate family members Training and career growth opportunities Free Employee Assistance Program WHAT OUR SERVERS DO: Take orders from guests for food and/or beverages Check with customers to ensure that they are enjoying their meals and take action to correct any problems Check identification of our guests to ensure that they meet minimum-age requirements for consumption of alcoholic beverages Write food orders on order slips (or memorize orders) and enter orders into computers for transmittal to kitchen staff Prepare checks that itemize and total meal costs and sales taxes Collect payments from customers Remove dishes and glasses from tables or counters and take them to kitchen for cleaning Serve food and/or beverages to guests and prepare or serve specialty dishes at tables, as required Clean tables or counters throughout guest visit and when they have finished their meal Prepare tables for meals, including setting up items, such as linens, silverware, and glassware Explain how various menu items are prepared, describing ingredients and cooking methods Describe and recommend menu selections and wine pairings to customers Bring wine selections to tables with appropriate glasses and pour the wine for customers Assist host by answering phones to take reservations or To Go orders, as well as greet, seat, and thank guests Inform guests of daily specials Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties Stock service areas with supplies, such as coffee, food, tableware, and linens Fill salt, pepper, sugar, cream, condiments, and napkin containers Provide guests with information about local areas, including giving directions WHAT YOU NEED TO BE A SERVER: One year of experience working in full or quick service dining required Must be 18 years old due to service of alcohol Excellent communication and interpersonal skills Ability to stand for extended periods of time and lift up to 50 pounds, as needed Capable of continuous bending, stooping, reaching, twisting, and use of hands and arms Our Servers are experienced, confident, and capable of providing exceptional hospitality in a busy restaurant environment. They have extensive depth of knowledge about our scratch-made food and drink, can tour guide guests through our menus with ease, and are integral to creating a welcoming, clean, and relaxed experience for our guests. Our Servers become experts in our service, our operations, our brand, and our company and often are recruited to Bartenders or leadership positions. Farmers Restaurant Group was voted as one of the
SERVERS - Earn up to $1,000-$1,500 per week! NOW HIRING: Full time and part time BENEFITS + PERKS: Flexible scheduling Health insurance plans available for as low as $100 per mth after 90 days of employment! Dental and vision plans Paid time off Paid pregnancy and parental leave Discounted shift meal and generous dining discount Free access to company massage therapist Discounted gym membership Free online mental health therapy (unlimited text messaging and two optional 30-minute live video therapy sessions per month) through our partner, TalkSpace, for all employees and their immediate family members Training and career growth opportunities Free Employee Assistance Program WHAT OUR SERVERS DO: Take orders from guests for food and/or beverages Check with customers to ensure that they are enjoying their meals and take action to correct any problems Check identification of our guests to ensure that they meet minimum-age requirements for consumption of alcoholic beverages Write food orders on order slips (or memorize orders) and enter orders into computers for transmittal to kitchen staff Prepare checks that itemize and total meal costs and sales taxes Collect payments from customers Remove dishes and glasses from tables or counters and take them to kitchen for cleaning Serve food and/or beverages to guests and prepare or serve specialty dishes at tables, as required Clean tables or counters throughout guest visit and when they have finished their meal Prepare tables for meals, including setting up items, such as linens, silverware, and glassware Explain how various menu items are prepared, describing ingredients and cooking methods Describe and recommend menu selections and wine pairings to customers Bring wine selections to tables with appropriate glasses and pour the wine for customers Assist host by answering phones to take reservations or To Go orders, as well as greet, seat, and thank guests Inform guests of daily specials Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties Stock service areas with supplies, such as coffee, food, tableware, and linens Fill salt, pepper, sugar, cream, condiments, and napkin containers Provide guests with information about local areas, including giving directions WHAT YOU NEED TO BE A SERVER: One year of experience working in full or quick service dining required Must be 18 years old due to service of alcohol Excellent communication and interpersonal skills Ability to stand for extended periods of time and lift up to 50 pounds, as needed Capable of continuous bending, stooping, reaching, twisting, and use of hands and arms Our Servers are experienced, confident, and capable of providing exceptional hospitality in a busy restaurant environment. They have extensive depth of knowledge about our scratch-made food and drink, can tour guide guests through our menus with ease, and are integral to creating a welcoming, clean, and relaxed experience for our guests. Our Servers become experts in our service, our operations, our brand, and our company and often are recruited to Bartenders or leadership positions. Farmers Restaurant Group was voted as one of the
Apr 05, 2024
Full time
SERVERS - Earn up to $1,000-$1,500 per week! NOW HIRING: Full time and part time BENEFITS + PERKS: Flexible scheduling Health insurance plans available for as low as $100 per mth after 90 days of employment! Dental and vision plans Paid time off Paid pregnancy and parental leave Discounted shift meal and generous dining discount Free access to company massage therapist Discounted gym membership Free online mental health therapy (unlimited text messaging and two optional 30-minute live video therapy sessions per month) through our partner, TalkSpace, for all employees and their immediate family members Training and career growth opportunities Free Employee Assistance Program WHAT OUR SERVERS DO: Take orders from guests for food and/or beverages Check with customers to ensure that they are enjoying their meals and take action to correct any problems Check identification of our guests to ensure that they meet minimum-age requirements for consumption of alcoholic beverages Write food orders on order slips (or memorize orders) and enter orders into computers for transmittal to kitchen staff Prepare checks that itemize and total meal costs and sales taxes Collect payments from customers Remove dishes and glasses from tables or counters and take them to kitchen for cleaning Serve food and/or beverages to guests and prepare or serve specialty dishes at tables, as required Clean tables or counters throughout guest visit and when they have finished their meal Prepare tables for meals, including setting up items, such as linens, silverware, and glassware Explain how various menu items are prepared, describing ingredients and cooking methods Describe and recommend menu selections and wine pairings to customers Bring wine selections to tables with appropriate glasses and pour the wine for customers Assist host by answering phones to take reservations or To Go orders, as well as greet, seat, and thank guests Inform guests of daily specials Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties Stock service areas with supplies, such as coffee, food, tableware, and linens Fill salt, pepper, sugar, cream, condiments, and napkin containers Provide guests with information about local areas, including giving directions WHAT YOU NEED TO BE A SERVER: One year of experience working in full or quick service dining required Must be 18 years old due to service of alcohol Excellent communication and interpersonal skills Ability to stand for extended periods of time and lift up to 50 pounds, as needed Capable of continuous bending, stooping, reaching, twisting, and use of hands and arms Our Servers are experienced, confident, and capable of providing exceptional hospitality in a busy restaurant environment. They have extensive depth of knowledge about our scratch-made food and drink, can tour guide guests through our menus with ease, and are integral to creating a welcoming, clean, and relaxed experience for our guests. Our Servers become experts in our service, our operations, our brand, and our company and often are recruited to Bartenders or leadership positions. Farmers Restaurant Group was voted as one of the
Position Summary: Penske has an exciting opportunity to work as a Consumer Reservations Specialist. In this role you will work with our consumer customers calling from across the country and who are looking for household truck rentals. You will listen to what the customer wants to accomplish. Through careful questioning it will lead to a clear recommendation. The Reservations Specialist will be empathetic and knowledgeable, always sensing the customer's confidence level resulting in a booked reservation or first call resolution. This is a customer service and sales role, and Penske is committed to providing callers legendary customer service. Successful individuals for this role will have a positive attitude, strong phone skills, and the ability to multi-task by typing notes on a computer while conversing with customers. To learn more visit us at Key Requirements: This position is an onsite role at 2675 Morgantown Road, Reading, Pa 19607. Route 10, Green Hills Must be available 40 hours per week, our operating hours at 7:00am-12:00am Eastern Time, shifts are typically 8 hours per day as Full-time. As part of your regular schedule, you will need to work a Saturday or a Sunday. If you want to work both, great! Training classes are 4 weeks to include facilitator led, e-learning and on the job. Must be able to attend either April 22 nd or May 6 th start date. What our Consumer Reservation Specialists say about their job: Penske is a great experience and can open many doors to anyone entering the workforce, Penske is a great company to work for. You need to have the ability to adapt and be versatile with each customer conversation. It's not just about renting trucks it's about creating that relationship. You have to be good at numbers while being quick and efficient. In this role you will multi-task and need to remain composed in stressful situations This is a great company with great incentives for motivation plus monthly commission. You are supported by a manager, multiple supervisors with a very supportive team environment. I am not micromanaged. Your call approach can be your own and still be in line with Penske goals. There is no scripting. Major Responsibilities: Take inbound calls and sell Penske truck rental services to customers. Handle high volume of calls daily, logging customer information, rental quotes, and notes in required systems. Place follow-up calls on qualified leads. Collaborate with Penske field locations, district offices, and management. Resolve or escalate customer service issues. Meet performance metrics for call quality standards and revenue goals. Regularly meet with Supervisor to review results, progress towards goals and key metrics Various duties as assigned to support the efficient operation of the call center. Qualifications: High school diploma or equivalent required, and associate or bachelor's degree preferred. Prior work experience with customer interactions over the phone or in person highly preferred Strong communication skills, verbally over the phone demonstrating enthusiasm, great voice, tone, and empathy. Bilingual Spanish verbal and written communication a plus. Ability to communicate effectively and timely via the different methods of communication (Teams, Email, Nice Platform, etc.) Ability to troubleshoot technical challenges and navigate systems independently. Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange. Successfully follow a sales strategy to overcome customer objections and maximize revenue. Basic math, logic, geography, and problem-solving skills as well as the ability to follow specific instructions are also required. Self-motivated with the ability to work independently and manage time efficiently to meet or exceed customer needs. Associates will have the opportunity to receive and share regular feedback from their supervisor and will collaborate with their supervisor to integrate this feedback into their work.Regular, predictable, full attendance is an essential function of the job. Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more. Job Category: Other Corporate Job Family: Customer Experience Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID: Date posted: 04/05/2024
Apr 02, 2024
Position Summary: Penske has an exciting opportunity to work as a Consumer Reservations Specialist. In this role you will work with our consumer customers calling from across the country and who are looking for household truck rentals. You will listen to what the customer wants to accomplish. Through careful questioning it will lead to a clear recommendation. The Reservations Specialist will be empathetic and knowledgeable, always sensing the customer's confidence level resulting in a booked reservation or first call resolution. This is a customer service and sales role, and Penske is committed to providing callers legendary customer service. Successful individuals for this role will have a positive attitude, strong phone skills, and the ability to multi-task by typing notes on a computer while conversing with customers. To learn more visit us at Key Requirements: This position is an onsite role at 2675 Morgantown Road, Reading, Pa 19607. Route 10, Green Hills Must be available 40 hours per week, our operating hours at 7:00am-12:00am Eastern Time, shifts are typically 8 hours per day as Full-time. As part of your regular schedule, you will need to work a Saturday or a Sunday. If you want to work both, great! Training classes are 4 weeks to include facilitator led, e-learning and on the job. Must be able to attend either April 22 nd or May 6 th start date. What our Consumer Reservation Specialists say about their job: Penske is a great experience and can open many doors to anyone entering the workforce, Penske is a great company to work for. You need to have the ability to adapt and be versatile with each customer conversation. It's not just about renting trucks it's about creating that relationship. You have to be good at numbers while being quick and efficient. In this role you will multi-task and need to remain composed in stressful situations This is a great company with great incentives for motivation plus monthly commission. You are supported by a manager, multiple supervisors with a very supportive team environment. I am not micromanaged. Your call approach can be your own and still be in line with Penske goals. There is no scripting. Major Responsibilities: Take inbound calls and sell Penske truck rental services to customers. Handle high volume of calls daily, logging customer information, rental quotes, and notes in required systems. Place follow-up calls on qualified leads. Collaborate with Penske field locations, district offices, and management. Resolve or escalate customer service issues. Meet performance metrics for call quality standards and revenue goals. Regularly meet with Supervisor to review results, progress towards goals and key metrics Various duties as assigned to support the efficient operation of the call center. Qualifications: High school diploma or equivalent required, and associate or bachelor's degree preferred. Prior work experience with customer interactions over the phone or in person highly preferred Strong communication skills, verbally over the phone demonstrating enthusiasm, great voice, tone, and empathy. Bilingual Spanish verbal and written communication a plus. Ability to communicate effectively and timely via the different methods of communication (Teams, Email, Nice Platform, etc.) Ability to troubleshoot technical challenges and navigate systems independently. Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange. Successfully follow a sales strategy to overcome customer objections and maximize revenue. Basic math, logic, geography, and problem-solving skills as well as the ability to follow specific instructions are also required. Self-motivated with the ability to work independently and manage time efficiently to meet or exceed customer needs. Associates will have the opportunity to receive and share regular feedback from their supervisor and will collaborate with their supervisor to integrate this feedback into their work.Regular, predictable, full attendance is an essential function of the job. Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more. Job Category: Other Corporate Job Family: Customer Experience Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID: Date posted: 04/05/2024