Overview: $16/hour Ages 18+. Pay may vary between position based on job responsibilities. At Sawmill Creek, work is FUN! Working in a Hotel Guest Service role means you will provide exception al service to all guests staying at one of our world class resorts . You'll also Check guests in and out of our hotel properties and answer any guest questions or concerns throughout their stay. Verify guest information as they enter property, being the first to welcome them to the hotel. Learn and utilize the hotel Property Management System. Positions available: Front Desk Agent and Bell Attendant. Job duties vary between positions. Some of our amazing perks and benefits: Paid training and FREE uniforms! FREE Admission to Cedar Point and other Cedar Fair parks! FREE tickets and discounts to local attractions! FREE tickets for family and friends! 20% discounts on food and merchandise! Employee-only ride nights, game nights, and FREE FOOD events! Responsibilities: Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Sawmill Creek . Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy. As a member of our team, you'll Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge and experience that will benefit your future. Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Cedar Point and Sawmill Creek. Availability to include some weekdays, weekends, evenings, and holidays.
Mar 25, 2024
Full time
Overview: $16/hour Ages 18+. Pay may vary between position based on job responsibilities. At Sawmill Creek, work is FUN! Working in a Hotel Guest Service role means you will provide exception al service to all guests staying at one of our world class resorts . You'll also Check guests in and out of our hotel properties and answer any guest questions or concerns throughout their stay. Verify guest information as they enter property, being the first to welcome them to the hotel. Learn and utilize the hotel Property Management System. Positions available: Front Desk Agent and Bell Attendant. Job duties vary between positions. Some of our amazing perks and benefits: Paid training and FREE uniforms! FREE Admission to Cedar Point and other Cedar Fair parks! FREE tickets and discounts to local attractions! FREE tickets for family and friends! 20% discounts on food and merchandise! Employee-only ride nights, game nights, and FREE FOOD events! Responsibilities: Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Sawmill Creek . Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy. As a member of our team, you'll Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge and experience that will benefit your future. Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Cedar Point and Sawmill Creek. Availability to include some weekdays, weekends, evenings, and holidays.
Overview: $16/hour Ages 18+. Pay may vary between position based on job responsibilities. At Sawmill Creek, work is FUN! Working in a Hotel Guest Service role means you will provide exception al service to all guests staying at one of our world class resorts . You'll also Check guests in and out of our hotel properties and answer any guest questions or concerns throughout their stay. Verify guest information as they enter property, being the first to welcome them to the hotel. Learn and utilize the hotel Property Management System. Positions available: Front Desk Agent and Bell Attendant. Job duties vary between positions. Some of our amazing perks and benefits: Paid training and FREE uniforms! FREE Admission to Cedar Point and other Cedar Fair parks! FREE tickets and discounts to local attractions! FREE tickets for family and friends! 20% discounts on food and merchandise! Employee-only ride nights, game nights, and FREE FOOD events! Responsibilities: Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Sawmill Creek . Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy. As a member of our team, you'll Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge and experience that will benefit your future. Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Cedar Point and Sawmill Creek. Availability to include some weekdays, weekends, evenings, and holidays.
Mar 25, 2024
Full time
Overview: $16/hour Ages 18+. Pay may vary between position based on job responsibilities. At Sawmill Creek, work is FUN! Working in a Hotel Guest Service role means you will provide exception al service to all guests staying at one of our world class resorts . You'll also Check guests in and out of our hotel properties and answer any guest questions or concerns throughout their stay. Verify guest information as they enter property, being the first to welcome them to the hotel. Learn and utilize the hotel Property Management System. Positions available: Front Desk Agent and Bell Attendant. Job duties vary between positions. Some of our amazing perks and benefits: Paid training and FREE uniforms! FREE Admission to Cedar Point and other Cedar Fair parks! FREE tickets and discounts to local attractions! FREE tickets for family and friends! 20% discounts on food and merchandise! Employee-only ride nights, game nights, and FREE FOOD events! Responsibilities: Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Sawmill Creek . Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy. As a member of our team, you'll Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge and experience that will benefit your future. Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Cedar Point and Sawmill Creek. Availability to include some weekdays, weekends, evenings, and holidays.
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY Responsible for the successful overall supervision of all activities related to all Hotel Departments, ensuring smooth and efficient operation, maximum occupancy, and optimum guest service and satisfaction. ESSENTIAL DUTIES OF THE POSITION Guides and supports Front desk team members in the daily performance of their duties to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation. Resolves guest issues, complaints and problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service. Ensures safety by following guest check in and security procedures and reporting suspicious activity. Communicates to Hotel Management any guest, associate or guestroom problems. Provides technical support to front desk and housekeeping staff when needed. Ensures a maximum level of service and satisfaction is achieved and maintained. Posts charges to guest accounts and processes payment of accounts. Ensures all reservations have form of payment, and responsible for accounts without payment on non-zero balance report. Facilitates the flow of information throughout the property during the specific shift. Performs the duties of Guest Service Agent, Bell Person, and PBX Operator when staffing levels demand. Works the Front Desk during peak hours of check-in and check-out to decrease the check in and check-out time for our guests. Responsible for maintaining a consistent, regular attendance record. All other duties as assigned. COMPETENCIES Values based leader and active role model in living and teaching the MLCV Way. Act as an advocate for property strategies that further support the department's needs. Delivering guest service that is more immersive, customized and responsible to changing expectations. Organized and flexible to meet the needs of the business, guests and associates. Understanding of company/business needs. EDUCATION and/or EXPERIENCE High school diploma, general education degree (GED) or ability to pass our Basic Skills Assessment. Six (6) months experience in a Hotel required. Or successful completion of a related company approved development placement program
Mar 20, 2024
Full time
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY Responsible for the successful overall supervision of all activities related to all Hotel Departments, ensuring smooth and efficient operation, maximum occupancy, and optimum guest service and satisfaction. ESSENTIAL DUTIES OF THE POSITION Guides and supports Front desk team members in the daily performance of their duties to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation. Resolves guest issues, complaints and problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service. Ensures safety by following guest check in and security procedures and reporting suspicious activity. Communicates to Hotel Management any guest, associate or guestroom problems. Provides technical support to front desk and housekeeping staff when needed. Ensures a maximum level of service and satisfaction is achieved and maintained. Posts charges to guest accounts and processes payment of accounts. Ensures all reservations have form of payment, and responsible for accounts without payment on non-zero balance report. Facilitates the flow of information throughout the property during the specific shift. Performs the duties of Guest Service Agent, Bell Person, and PBX Operator when staffing levels demand. Works the Front Desk during peak hours of check-in and check-out to decrease the check in and check-out time for our guests. Responsible for maintaining a consistent, regular attendance record. All other duties as assigned. COMPETENCIES Values based leader and active role model in living and teaching the MLCV Way. Act as an advocate for property strategies that further support the department's needs. Delivering guest service that is more immersive, customized and responsible to changing expectations. Organized and flexible to meet the needs of the business, guests and associates. Understanding of company/business needs. EDUCATION and/or EXPERIENCE High school diploma, general education degree (GED) or ability to pass our Basic Skills Assessment. Six (6) months experience in a Hotel required. Or successful completion of a related company approved development placement program
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsESSENTIAL FUNCTIONS, DUTIES ANDRESPONSIBILITIES:We are looking for friendly Hotel Front Desk Agents to welcome our hotel guests. Hotel Front Desk Agents will register guests upon arrival, settle room accounts upon departure, and assist guests with accommodation throughout their visit while working closely with related departments to ensure excellent guest experience.MORE SPECIFICALLY YOU WILL: Acknowledge, greet and converse with customers who approach the front desk. Give clear directions to guests. Complete required paperwork for various front desk transactions and input information into the computer. Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately. Check guests in and out. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.QUALIFICATIONS: Must be at least 21 years of age High School graduate or equivalent is required. Minimum 3 months customer service experience with ability to provide courteous, friendly and efficient service to all guests, every time, is required. Must be able to type at least 25 wpm. Must be able to pass a simple mathematics test. Must be able to get along well with co-workers and work as a team. Must be able to work any day of the week and any shift. Must present a well-groomed appearance.PHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS: Able to work inside and continuously stand and/or maneuver around front desk area for periods of up to eight hours at a time. Able to respond calmly in busy situations. Able to tolerate area with high noise levels. Must be able to lift up to 60 pounds. Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. Respond to visual and aural cues. Able to read, write and communicate directions in English clearly. Accurately count and balance bank ($1500.00) at the beginning and end of shift. Process all cash and credit card transactions. Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine and copier machine.
Mar 28, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsESSENTIAL FUNCTIONS, DUTIES ANDRESPONSIBILITIES:We are looking for friendly Hotel Front Desk Agents to welcome our hotel guests. Hotel Front Desk Agents will register guests upon arrival, settle room accounts upon departure, and assist guests with accommodation throughout their visit while working closely with related departments to ensure excellent guest experience.MORE SPECIFICALLY YOU WILL: Acknowledge, greet and converse with customers who approach the front desk. Give clear directions to guests. Complete required paperwork for various front desk transactions and input information into the computer. Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately. Check guests in and out. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.QUALIFICATIONS: Must be at least 21 years of age High School graduate or equivalent is required. Minimum 3 months customer service experience with ability to provide courteous, friendly and efficient service to all guests, every time, is required. Must be able to type at least 25 wpm. Must be able to pass a simple mathematics test. Must be able to get along well with co-workers and work as a team. Must be able to work any day of the week and any shift. Must present a well-groomed appearance.PHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS: Able to work inside and continuously stand and/or maneuver around front desk area for periods of up to eight hours at a time. Able to respond calmly in busy situations. Able to tolerate area with high noise levels. Must be able to lift up to 60 pounds. Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. Respond to visual and aural cues. Able to read, write and communicate directions in English clearly. Accurately count and balance bank ($1500.00) at the beginning and end of shift. Process all cash and credit card transactions. Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine and copier machine.
Overview: $16.90 / hour This position is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly. Part-time Position Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs Responsibilities: Processes guest, group, travel agent, company, internet, FIT and other types of reservations in accordance with company policy. Provides the guest with the correct information on room occupancy, cost of room, available packages, and contents of the guest rooms both standard and upgraded. Ensures that all reservations are accurate and the required deposits are obtained. Answers the telephones in a courteous and friendly manner, providing prompt and quality service. Has knowledge of each block code and ensures that each reservation is coded correctly. Ensures group rooming lists are entered correctly with proper routing, if necessary. Obtains credit card information and ensure that this information is secure to protect the guests. Qualifications: Prefer one year experience Hotel Front Desk Must be friendly and outgoing. Must have excellent communication and interpersonal skills and the ability to deal with the guest both in person and over the phone. Must be able to perfom a multiple tasks in a fast paced enviornment. Must have a basic knowledge of computers, math and be able to type 25 wpm. Telephone experience preferred.
Mar 25, 2024
Full time
Overview: $16.90 / hour This position is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly. Part-time Position Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs Responsibilities: Processes guest, group, travel agent, company, internet, FIT and other types of reservations in accordance with company policy. Provides the guest with the correct information on room occupancy, cost of room, available packages, and contents of the guest rooms both standard and upgraded. Ensures that all reservations are accurate and the required deposits are obtained. Answers the telephones in a courteous and friendly manner, providing prompt and quality service. Has knowledge of each block code and ensures that each reservation is coded correctly. Ensures group rooming lists are entered correctly with proper routing, if necessary. Obtains credit card information and ensure that this information is secure to protect the guests. Qualifications: Prefer one year experience Hotel Front Desk Must be friendly and outgoing. Must have excellent communication and interpersonal skills and the ability to deal with the guest both in person and over the phone. Must be able to perfom a multiple tasks in a fast paced enviornment. Must have a basic knowledge of computers, math and be able to type 25 wpm. Telephone experience preferred.
Overview: $16.90 / hour This position is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly. Part-time Position Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs Responsibilities: Processes guest, group, travel agent, company, internet, FIT and other types of reservations in accordance with company policy. Provides the guest with the correct information on room occupancy, cost of room, available packages, and contents of the guest rooms both standard and upgraded. Ensures that all reservations are accurate and the required deposits are obtained. Answers the telephones in a courteous and friendly manner, providing prompt and quality service. Has knowledge of each block code and ensures that each reservation is coded correctly. Ensures group rooming lists are entered correctly with proper routing, if necessary. Obtains credit card information and ensure that this information is secure to protect the guests. Qualifications: Prefer one year experience Hotel Front Desk Must be friendly and outgoing. Must have excellent communication and interpersonal skills and the ability to deal with the guest both in person and over the phone. Must be able to perfom a multiple tasks in a fast paced enviornment. Must have a basic knowledge of computers, math and be able to type 25 wpm. Telephone experience preferred.
Mar 25, 2024
Full time
Overview: $16.90 / hour This position is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly. Part-time Position Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs Responsibilities: Processes guest, group, travel agent, company, internet, FIT and other types of reservations in accordance with company policy. Provides the guest with the correct information on room occupancy, cost of room, available packages, and contents of the guest rooms both standard and upgraded. Ensures that all reservations are accurate and the required deposits are obtained. Answers the telephones in a courteous and friendly manner, providing prompt and quality service. Has knowledge of each block code and ensures that each reservation is coded correctly. Ensures group rooming lists are entered correctly with proper routing, if necessary. Obtains credit card information and ensure that this information is secure to protect the guests. Qualifications: Prefer one year experience Hotel Front Desk Must be friendly and outgoing. Must have excellent communication and interpersonal skills and the ability to deal with the guest both in person and over the phone. Must be able to perfom a multiple tasks in a fast paced enviornment. Must have a basic knowledge of computers, math and be able to type 25 wpm. Telephone experience preferred.
Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.ESSENTIAL JOB FUNCTIONS: Process check-in and check-out transactions for guests Registers guests to room while receiving all pertinent information accurately. Perform guest registration and room assignments, accommodating special requests whenever possible. Pre-register and block reservations. Take same day reservations and when necessary future reservations following hotel rate structures and selling strategies. Respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction Assist guests with questions about the city and property Assist guests with booking dinner, show, etc when necessary Assists with guest service recovery when possible Maintains and Upbeat and Positive attitude at all times Responsible for being apprised of current events in hotel to assist guests Acts a liaison on behalf of the guest to expedite guest requests Maintains a professional and courteous attitude towards all guests (internal and external) Anticipating guests needs and guest expectations Handle guest check-in and check-out in accordance to hotel credit and cash handling policies in an efficient and friendly manner. Perform other tasks as assigned by supervisor or manager. Troubleshoot all in-room movie / phone / billing problems. Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc. Cancel room reservations according to procedures. Balance $1000 bank daily. Prepare key packets, ensure miscellaneous brochures are fully stocked.QUALIFICATIONS: Strong Interpersonal and communication skills. Proficient in a second language would be beneficial. Self-starter with strong problem solving abilityOne year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team Player; excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement; must be able to complete several tasks at once with accuracy; must be able to stand for entire shift (an average 8 hour shift).PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to perform reaching, stooping and /or crouching motions repeatedly Must be able to communicate verbally Must be able to stand for extended periods of time Must be able to lift 25lbs.
Mar 19, 2024
Full time
Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.ESSENTIAL JOB FUNCTIONS: Process check-in and check-out transactions for guests Registers guests to room while receiving all pertinent information accurately. Perform guest registration and room assignments, accommodating special requests whenever possible. Pre-register and block reservations. Take same day reservations and when necessary future reservations following hotel rate structures and selling strategies. Respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction Assist guests with questions about the city and property Assist guests with booking dinner, show, etc when necessary Assists with guest service recovery when possible Maintains and Upbeat and Positive attitude at all times Responsible for being apprised of current events in hotel to assist guests Acts a liaison on behalf of the guest to expedite guest requests Maintains a professional and courteous attitude towards all guests (internal and external) Anticipating guests needs and guest expectations Handle guest check-in and check-out in accordance to hotel credit and cash handling policies in an efficient and friendly manner. Perform other tasks as assigned by supervisor or manager. Troubleshoot all in-room movie / phone / billing problems. Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc. Cancel room reservations according to procedures. Balance $1000 bank daily. Prepare key packets, ensure miscellaneous brochures are fully stocked.QUALIFICATIONS: Strong Interpersonal and communication skills. Proficient in a second language would be beneficial. Self-starter with strong problem solving abilityOne year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team Player; excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement; must be able to complete several tasks at once with accuracy; must be able to stand for entire shift (an average 8 hour shift).PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to perform reaching, stooping and /or crouching motions repeatedly Must be able to communicate verbally Must be able to stand for extended periods of time Must be able to lift 25lbs.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Programs Fun and Free Employee EventsESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:The Reservations Agents at Harrah's Call Center are well-informed, courteous team members who provide our customers and Casino Marketing Teams excellent customer service and assistance. The Reservations Agent assists customers including but not limited to Gold, Platinum, Diamond and Seven Stars members with reservations needs on all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family reservations; including verifying offers, booking, modifying, canceling and cross-selling. The Reservations Agent assists customers with room, suite, golf, show, limo, and restaurant reservationsMORE SPECIFICALLY YOU WILL: Follow department selling strategies including but is not limited to, rate quoting, sales techniques and multi property cross selling. Maintain high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Survey/Feedback, Conversion, Cross-sell and other standards as determined by management. Perform various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by management. Clearly communicate and demonstrate enthusiastic service. Meet department punctuality, adherence and attendance guidelines. Meet department appearance guidelines. Safeguard customer confidentiality and privacy in accordance to company and department standards. Handle all incoming customer transactions promptly, efficiently, accurately and professionally. Assist with special projects and/or additional duties as needed. Assist Supervisors with their 'Primary Job Functions' based on business needs. ESSENTIAL REQUIREMENT: Must be 21-years of age or older. Education: High School Diploma or equivalent required Experience: 1-year Customer Service or Sales experience. Must have stable work history and be computer literate. Must be able to type. Must have or be able to obtain a valid Gaming License Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills, and present oneself in a professional manner. Must possess a friendly demeanor and enjoy interaction with customers, both internal and external. Must be able to read, write, speak and understand English. Must be able to work in high and low stress areas. Must be able to maintain a flexible working schedule based on business demands. Must be able to work in close quarters. Must be multi-task oriented. Excellent interpersonal, communications, team building and problem solving skills are required. Must be able to work with minimal supervision. Ability to perform full duties of dexterity and visual perception Maintain a clean and organized work environment. Must be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the New Orleans Regional Contact Center.DESIRED SKILLS: Knowledge of Windows based PC Applications. Some experience with LMS and /or Microsoft Windows is always a definite asset.
Mar 15, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Programs Fun and Free Employee EventsESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:The Reservations Agents at Harrah's Call Center are well-informed, courteous team members who provide our customers and Casino Marketing Teams excellent customer service and assistance. The Reservations Agent assists customers including but not limited to Gold, Platinum, Diamond and Seven Stars members with reservations needs on all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family reservations; including verifying offers, booking, modifying, canceling and cross-selling. The Reservations Agent assists customers with room, suite, golf, show, limo, and restaurant reservationsMORE SPECIFICALLY YOU WILL: Follow department selling strategies including but is not limited to, rate quoting, sales techniques and multi property cross selling. Maintain high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Survey/Feedback, Conversion, Cross-sell and other standards as determined by management. Perform various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by management. Clearly communicate and demonstrate enthusiastic service. Meet department punctuality, adherence and attendance guidelines. Meet department appearance guidelines. Safeguard customer confidentiality and privacy in accordance to company and department standards. Handle all incoming customer transactions promptly, efficiently, accurately and professionally. Assist with special projects and/or additional duties as needed. Assist Supervisors with their 'Primary Job Functions' based on business needs. ESSENTIAL REQUIREMENT: Must be 21-years of age or older. Education: High School Diploma or equivalent required Experience: 1-year Customer Service or Sales experience. Must have stable work history and be computer literate. Must be able to type. Must have or be able to obtain a valid Gaming License Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills, and present oneself in a professional manner. Must possess a friendly demeanor and enjoy interaction with customers, both internal and external. Must be able to read, write, speak and understand English. Must be able to work in high and low stress areas. Must be able to maintain a flexible working schedule based on business demands. Must be able to work in close quarters. Must be multi-task oriented. Excellent interpersonal, communications, team building and problem solving skills are required. Must be able to work with minimal supervision. Ability to perform full duties of dexterity and visual perception Maintain a clean and organized work environment. Must be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the New Orleans Regional Contact Center.DESIRED SKILLS: Knowledge of Windows based PC Applications. Some experience with LMS and /or Microsoft Windows is always a definite asset.
Pay is $19 per hour! Quarterly Bonus! 90-Day Raise! Family-Size Benefits!Property Location:1317 Hwy. 84 - Hayti, Missouri 63851You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are and well compensated for all you accomplish.Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel resultsWork-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Forbes' Best Midsize Employers (2023)BASIC FUNCTION & JOB DUTIES:Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.Ensures Drury Hotels' policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.GENERAL KNOWLEDGE, SKILL AND ABILITY:Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels' policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.Rise. Shine. Work Happy.Hiring Immediately!At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 5,000 team members work together-across 150 hotels in 26 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOEExplore Our Culture Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call or email .
Mar 11, 2024
Full time
Pay is $19 per hour! Quarterly Bonus! 90-Day Raise! Family-Size Benefits!Property Location:1317 Hwy. 84 - Hayti, Missouri 63851You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are and well compensated for all you accomplish.Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel resultsWork-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Forbes' Best Midsize Employers (2023)BASIC FUNCTION & JOB DUTIES:Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.Ensures Drury Hotels' policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.GENERAL KNOWLEDGE, SKILL AND ABILITY:Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels' policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.Rise. Shine. Work Happy.Hiring Immediately!At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 5,000 team members work together-across 150 hotels in 26 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOEExplore Our Culture Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call or email .
Must be 18 years + to work in this position SUMMARY: The Front Desk Clerk is responsible for checking guests in and out and reconciling guest accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet guests and determine if guests have a reservation. If yes, searches computer file and prints out registration forms, obtains signatures and identification, files copy of registration form and retrieves same upon check-out. Prepares keys for proper room. Makes decision as to which room to give to guest, based on guest requirements and desires. Assists with billing inquiries and refunds. Blocks rooms for Groups, VIPs, Sales and Casino Departments. Other related duties as assigned. Must be available for scheduled work. Must exhibit the Family Style Service model at all times. SUPERVISORY RESPONSIBILITIES None. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. EDUCATION and/or EXPERIENCE High school diploma or equivalent required. One or more years related experience and/or training, or equivalent combination of education and experience. LANGUAGE SKILLS Must be able to effectively communicate in English. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. COMPUTER SKILLS Must have a working knowledge of Microsoft Office products.
Mar 05, 2024
Full time
Must be 18 years + to work in this position SUMMARY: The Front Desk Clerk is responsible for checking guests in and out and reconciling guest accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet guests and determine if guests have a reservation. If yes, searches computer file and prints out registration forms, obtains signatures and identification, files copy of registration form and retrieves same upon check-out. Prepares keys for proper room. Makes decision as to which room to give to guest, based on guest requirements and desires. Assists with billing inquiries and refunds. Blocks rooms for Groups, VIPs, Sales and Casino Departments. Other related duties as assigned. Must be available for scheduled work. Must exhibit the Family Style Service model at all times. SUPERVISORY RESPONSIBILITIES None. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. EDUCATION and/or EXPERIENCE High school diploma or equivalent required. One or more years related experience and/or training, or equivalent combination of education and experience. LANGUAGE SKILLS Must be able to effectively communicate in English. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. COMPUTER SKILLS Must have a working knowledge of Microsoft Office products.
The Night Service Representative responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet high standards of quality to maintain guest satisfaction. ESSENTIAL JOB FUNCTIONS The following job duties will vary and may or may not be required to be performed during a given shift, depending on occurrences during said shift. Attending to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations. Maintain control of all hotel keys, including safeguarding from mishandling or theft. Logging keys in and out, when necessary. Organizes, confirms, processes, and conducts limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary. Keeps abreast of hotel policies, training, and safety procedures. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary. Performs bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary. Maintains proficiency in all location computer and software systems. Responds to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary. When necessary, employees in this position may be asked to cover another hotel in their area during critical staffing needs. Other job duties as assigned by manager. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to log, in writing, events and prepare routine correspondence. Ability to operate the hotel mobile phone. Ability to speak effectively before groups of customers. Must be proficient in reading and speaking English. Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system. Excellent oral and written communication skills. Friendly, cooperative manner and patience in dealing with guests and staff. Must maintain a professional appearance and demeanor. Self-starter with the ability to prioritize and handle issues under pressure. Strong time management and problem-solving skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Excellent opportunity to live onsite. The employee who performs this position is provided a hotel room for lodging as part of their employment and is on the overnight on-call schedule. The employee must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins. BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Progam offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. For Colorado, Washington, California, Applicants Only: Night Service Rep Part Time $16.00 - $18.75 / Hourly ENVIRONMENTAL JOB REQUIREMENTS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually quiet to moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; navigate the hallways with prompt motion, use hands to finger, handle, or feel objects, reach, tools, or controls; operate a mobile phone, talk, see and hear. The employee is occasionally required to stoop, kneel, or smell.
Mar 26, 2024
Full time
The Night Service Representative responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet high standards of quality to maintain guest satisfaction. ESSENTIAL JOB FUNCTIONS The following job duties will vary and may or may not be required to be performed during a given shift, depending on occurrences during said shift. Attending to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations. Maintain control of all hotel keys, including safeguarding from mishandling or theft. Logging keys in and out, when necessary. Organizes, confirms, processes, and conducts limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary. Keeps abreast of hotel policies, training, and safety procedures. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary. Performs bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary. Maintains proficiency in all location computer and software systems. Responds to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary. When necessary, employees in this position may be asked to cover another hotel in their area during critical staffing needs. Other job duties as assigned by manager. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to log, in writing, events and prepare routine correspondence. Ability to operate the hotel mobile phone. Ability to speak effectively before groups of customers. Must be proficient in reading and speaking English. Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system. Excellent oral and written communication skills. Friendly, cooperative manner and patience in dealing with guests and staff. Must maintain a professional appearance and demeanor. Self-starter with the ability to prioritize and handle issues under pressure. Strong time management and problem-solving skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Excellent opportunity to live onsite. The employee who performs this position is provided a hotel room for lodging as part of their employment and is on the overnight on-call schedule. The employee must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins. BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Progam offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. For Colorado, Washington, California, Applicants Only: Night Service Rep Part Time $16.00 - $18.75 / Hourly ENVIRONMENTAL JOB REQUIREMENTS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually quiet to moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; navigate the hallways with prompt motion, use hands to finger, handle, or feel objects, reach, tools, or controls; operate a mobile phone, talk, see and hear. The employee is occasionally required to stoop, kneel, or smell.
Requirements ENVIRONMENTAL JOB REQUIREMENTS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually quiet to moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; navigate the hallways with prompt motion, use hands to finger, handle, or feel objects, reach, tools, or controls; operate a mobile phone, talk, see and hear. The employee is occasionally required to stoop, kneel, or smell. Job Description The Night Service Representative responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet high standards of quality to maintain guest satisfaction. ESSENTIAL JOB FUNCTIONS The following job duties will vary and may or may not be required to be performed during a given shift, depending on occurrences during said shift. Attending to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations. Maintain control of all hotel keys, including safeguarding from mishandling or theft. Logging keys in and out, when necessary. Organizes, confirms, processes, and conducts limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary. Keeps abreast of hotel policies, training, and safety procedures. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary. Performs bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary. Maintains proficiency in all location computer and software systems. Responds to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary. When necessary, employees in this position may be asked to cover another hotel in their area during critical staffing needs. Other job duties as assigned by manager. KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to log, in writing, events and prepare routine correspondence. Ability to operate the hotel mobile phone. Ability to speak effectively before groups of customers. Must be proficient in reading and speaking English. Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system. Excellent oral and written communication skills. Friendly, cooperative manner and patience in dealing with guests and staff. Must maintain a professional appearance and demeanor. Self-starter with the ability to prioritize and handle issues under pressure. Strong time management and problem-solving skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Excellent opportunity to live onsite. The employee who performs this position is provided a hotel room for lodging as part of their employment and is on the overnight on-call schedule. The employee must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins. BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Progam offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, andlocation. Candidates are not guaranteed to be at the high or low end of the compensation rangespresented. The Company complies with applicable federal, state, and local minimum wage requirements. For Colorado, Washington, California, Applicants Only: Night Service Rep Part Time $16.00 - $18.75 / Hourly
Mar 25, 2024
Full time
Requirements ENVIRONMENTAL JOB REQUIREMENTS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually quiet to moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; navigate the hallways with prompt motion, use hands to finger, handle, or feel objects, reach, tools, or controls; operate a mobile phone, talk, see and hear. The employee is occasionally required to stoop, kneel, or smell. Job Description The Night Service Representative responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet high standards of quality to maintain guest satisfaction. ESSENTIAL JOB FUNCTIONS The following job duties will vary and may or may not be required to be performed during a given shift, depending on occurrences during said shift. Attending to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations. Maintain control of all hotel keys, including safeguarding from mishandling or theft. Logging keys in and out, when necessary. Organizes, confirms, processes, and conducts limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary. Keeps abreast of hotel policies, training, and safety procedures. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary. Performs bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary. Maintains proficiency in all location computer and software systems. Responds to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary. When necessary, employees in this position may be asked to cover another hotel in their area during critical staffing needs. Other job duties as assigned by manager. KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to log, in writing, events and prepare routine correspondence. Ability to operate the hotel mobile phone. Ability to speak effectively before groups of customers. Must be proficient in reading and speaking English. Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system. Excellent oral and written communication skills. Friendly, cooperative manner and patience in dealing with guests and staff. Must maintain a professional appearance and demeanor. Self-starter with the ability to prioritize and handle issues under pressure. Strong time management and problem-solving skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Excellent opportunity to live onsite. The employee who performs this position is provided a hotel room for lodging as part of their employment and is on the overnight on-call schedule. The employee must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins. BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Progam offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, andlocation. Candidates are not guaranteed to be at the high or low end of the compensation rangespresented. The Company complies with applicable federal, state, and local minimum wage requirements. For Colorado, Washington, California, Applicants Only: Night Service Rep Part Time $16.00 - $18.75 / Hourly
Live Fully at Marriott International - Leader in Hospitality At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. The Gaylord Opryland Resort & Convention Center, located at 2800 Opryland Dr, Nashville, Tennessee, 37214 is currently hiring a Agent-Consider It Done. Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. Employment Type: Full-Time Salary: $ 10.00 Per Hour
Mar 20, 2024
Full time
Live Fully at Marriott International - Leader in Hospitality At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. The Gaylord Opryland Resort & Convention Center, located at 2800 Opryland Dr, Nashville, Tennessee, 37214 is currently hiring a Agent-Consider It Done. Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. Employment Type: Full-Time Salary: $ 10.00 Per Hour
Leasing Agent Responsibilities: Show apartments to prospective tenants Manage the leasing/renewal process from start to finish Keeping an eye on what our competitors are doing by monitoring local market trends and updating property comparables Inspect vacant apartment homes to ensure they are ready for our new residents to move in and enjoy Plan and coordinating fun and festive resident functions throughout the year Build strong working relationships with our residents by providing outstanding customer service Qualifications: 2+ years of experience in multifamily real estate, retail sales, hotel/hospitality, or customer service Previous leasing experience is a plus but not a requirement Strong customer service orientation and presentation skills are necessary Working experience with MS Office Suite (Word, Excel, PowerPoint) Hotel or hospitality industry working as a concierge, guest services representative, front desk attendant, or reservations agent is a plus What Altair Can Offer You: As an industry leader, we understand what it takes to be successful in today's competitive marketplace. Just as you're unique in your skills, experience, and personality, each of our jobs has a curated set of benefits specific to the position. Altair is proud to offer you: Commission bonus on leases and renewals Competitive compensation Health, dental, and vision insurance Life and AD&D insurance Disability insurance Simple IRA plan with company match Generous paid time off (PTO) program (FT and PT employees) Additional paid days off: 8 holidays, 2 floating holidays Real Estate Education reimbursement (some restrictions apply) Pay commensurate with experience - minimum $15 per hour. Altair is an Equal Opportunity Employer Job type: Full-time Schedule: Monday to Friday, Day shift, Weekend availability
Mar 19, 2024
Full time
Leasing Agent Responsibilities: Show apartments to prospective tenants Manage the leasing/renewal process from start to finish Keeping an eye on what our competitors are doing by monitoring local market trends and updating property comparables Inspect vacant apartment homes to ensure they are ready for our new residents to move in and enjoy Plan and coordinating fun and festive resident functions throughout the year Build strong working relationships with our residents by providing outstanding customer service Qualifications: 2+ years of experience in multifamily real estate, retail sales, hotel/hospitality, or customer service Previous leasing experience is a plus but not a requirement Strong customer service orientation and presentation skills are necessary Working experience with MS Office Suite (Word, Excel, PowerPoint) Hotel or hospitality industry working as a concierge, guest services representative, front desk attendant, or reservations agent is a plus What Altair Can Offer You: As an industry leader, we understand what it takes to be successful in today's competitive marketplace. Just as you're unique in your skills, experience, and personality, each of our jobs has a curated set of benefits specific to the position. Altair is proud to offer you: Commission bonus on leases and renewals Competitive compensation Health, dental, and vision insurance Life and AD&D insurance Disability insurance Simple IRA plan with company match Generous paid time off (PTO) program (FT and PT employees) Additional paid days off: 8 holidays, 2 floating holidays Real Estate Education reimbursement (some restrictions apply) Pay commensurate with experience - minimum $15 per hour. Altair is an Equal Opportunity Employer Job type: Full-time Schedule: Monday to Friday, Day shift, Weekend availability
The Agent protects the assets of the Casino through the use of gaming and surveillance cameras. Essential Duties and Responsibilities: Endorses the business objectives, ethics and values of Caesars's Entertainment Inc. Operates a closed-circuit television (CCTV) system to monitors casino activities and prepares reports and logs. Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. Make recommendations and enforce state and federal regulations. Adheres to all department, company and State regulations, policies and procedures. Performs additional duties as assigned. Consistently demonstrates superior customer service skills to external and internal guests by displaying Successful behaviors and Focus skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Caesars Entertainment and always projects Caesars Entertainment in a positive light to guests. Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Qualifications: Preferred one year of games surveillance experience. Neat, professional appearance with good personal hygiene. Friendly, outgoing personality. Must be 21 years of age. Ability to interface effectively with public and co-workers. High school diploma or equivalent. Preferred Knowledge of all Casino/Hotel operations. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: A very fast paced environment. Must be able to handle large amount of information and take the best action necessary to correct the situation. Requires all forms of dexterity and mobility throughout all shifts. Use of office equipment and computers. On going games protection training. Provides training assistance to new employees. Interaction with law enforcement and courtroom Requirements: High School diploma required or equivalent required. Some college preferred. Satisfactorily completes 90-day surveillance training program. Prior experience in a security, casino or surveillance related field preferred. Must have the ability to operate a CCTV system. Strong communication skills required, both verbal and written. Must be able to work a flexible schedule to include nights, weekends and holidays. Is able to work in smoke filled environment and is able to sit and stand for prolonged periods of time. Able to change schedule with short notice. Will abide by all the PA Gaming Board Regulations and all PA Harness Racing Commission Regulations. Is able to work in smoke filled environment and is able to sit and stand for prolonged periods of time. Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Mar 19, 2024
Full time
The Agent protects the assets of the Casino through the use of gaming and surveillance cameras. Essential Duties and Responsibilities: Endorses the business objectives, ethics and values of Caesars's Entertainment Inc. Operates a closed-circuit television (CCTV) system to monitors casino activities and prepares reports and logs. Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. Make recommendations and enforce state and federal regulations. Adheres to all department, company and State regulations, policies and procedures. Performs additional duties as assigned. Consistently demonstrates superior customer service skills to external and internal guests by displaying Successful behaviors and Focus skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Caesars Entertainment and always projects Caesars Entertainment in a positive light to guests. Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Qualifications: Preferred one year of games surveillance experience. Neat, professional appearance with good personal hygiene. Friendly, outgoing personality. Must be 21 years of age. Ability to interface effectively with public and co-workers. High school diploma or equivalent. Preferred Knowledge of all Casino/Hotel operations. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: A very fast paced environment. Must be able to handle large amount of information and take the best action necessary to correct the situation. Requires all forms of dexterity and mobility throughout all shifts. Use of office equipment and computers. On going games protection training. Provides training assistance to new employees. Interaction with law enforcement and courtroom Requirements: High School diploma required or equivalent required. Some college preferred. Satisfactorily completes 90-day surveillance training program. Prior experience in a security, casino or surveillance related field preferred. Must have the ability to operate a CCTV system. Strong communication skills required, both verbal and written. Must be able to work a flexible schedule to include nights, weekends and holidays. Is able to work in smoke filled environment and is able to sit and stand for prolonged periods of time. Able to change schedule with short notice. Will abide by all the PA Gaming Board Regulations and all PA Harness Racing Commission Regulations. Is able to work in smoke filled environment and is able to sit and stand for prolonged periods of time. Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Providing outstanding customer service while processing wagers for customers who are betting on the results of sporting events and is responsible for efficient and timely exchange of cash on all transactions. Essential Job Functions: Must adhere to the Seminole Tribe's Policies and Procedures. Professionally engage patrons to effectively resolve disputes and answer questions while enhancing the customer experience. Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures. Communicate and promote our menu of wagering options and promotions to patrons. Strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP customers. Maintains a neat and well-stocked window for the next shift. Adheres to all rules and regulations set forth by jurisdiction. Proper execution of cash handling polices. Timeliness of identification/ appropriate escalation of issues for resolution. Compliance with regulatory and legal requirements. Qualifications One (1) or more years of experience in Gaming and or Sportsbook related roles preferred. Customer service and cash handling experience required. Experience at working both independently and in a team-oriented, collaborative environment is essential. Can adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problem-solving capabilities. Flexible during times of change, and the ability to work at speed. Ability to effectively prioritize and execute tasks in a fast-paced environment. Hands-on and can learn the category and support the broader Retail business and its stakeholders across Retail Sportsbook operations. Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers. Understand sports wagering terminology and products as well as managing customer expectations. The ability to make optimal decisions in high pressure situations. Must be able to stand or walk for long periods of time and work in a loud, smoking environment. Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends. Work Environment: May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 18, 2024
Full time
Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Providing outstanding customer service while processing wagers for customers who are betting on the results of sporting events and is responsible for efficient and timely exchange of cash on all transactions. Essential Job Functions: Must adhere to the Seminole Tribe's Policies and Procedures. Professionally engage patrons to effectively resolve disputes and answer questions while enhancing the customer experience. Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures. Communicate and promote our menu of wagering options and promotions to patrons. Strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP customers. Maintains a neat and well-stocked window for the next shift. Adheres to all rules and regulations set forth by jurisdiction. Proper execution of cash handling polices. Timeliness of identification/ appropriate escalation of issues for resolution. Compliance with regulatory and legal requirements. Qualifications One (1) or more years of experience in Gaming and or Sportsbook related roles preferred. Customer service and cash handling experience required. Experience at working both independently and in a team-oriented, collaborative environment is essential. Can adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problem-solving capabilities. Flexible during times of change, and the ability to work at speed. Ability to effectively prioritize and execute tasks in a fast-paced environment. Hands-on and can learn the category and support the broader Retail business and its stakeholders across Retail Sportsbook operations. Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers. Understand sports wagering terminology and products as well as managing customer expectations. The ability to make optimal decisions in high pressure situations. Must be able to stand or walk for long periods of time and work in a loud, smoking environment. Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends. Work Environment: May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Avion Hospitality Employee Services LLC
Eatontown, New Jersey
The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Complies with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. Always maintains a friendly and warm demeanor. Set the standard for guest relations at the Front Desk. Obtain all necessary information when taking room reservations. Monitor all V.I.P. and special guest requests. Review Front Office log and Trace File daily. Fully comprehend and execute all relevant phases of the front desk computer system. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Be aware of all rates, packages, and promotions currently underway. Be familiar with all in-house groups. Be aware of all closed out and restricted dates. Follow and enforce all Avion Hospitality hotel credit policies. Be able to perform all duties of Guest Services Agent. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel (set example for other employees, be the team leader). Assist the G.S.M. in ensuring that employees are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log). Have knowledge of and assist in all emergency procedures as required. Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and all other employees. Ensure the maximization of room revenue through Rooms Merchandising. Answer all guest inquiries in a timely and professional nature. Be involved in departmental meetings, planning and execution. Help maintain productivity levels at or above budgeted standards. Perform any other duty as required by management. Assist in training of new hires and current employees on a regular basis. Attend meetings as required by management. Requirements At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must have a valid driver's license for the applicable state. Ability to convey information and ideas clearly. Ability to evaluate and select among alternative courses of action quickly and accurately. Ability to work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results. Ability to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Maintains composure and objectivity under pressure. Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Able to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the need. Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Ability to work with and understand financial information and data, and basic arithmetic
Mar 18, 2024
Full time
The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Complies with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. Always maintains a friendly and warm demeanor. Set the standard for guest relations at the Front Desk. Obtain all necessary information when taking room reservations. Monitor all V.I.P. and special guest requests. Review Front Office log and Trace File daily. Fully comprehend and execute all relevant phases of the front desk computer system. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Be aware of all rates, packages, and promotions currently underway. Be familiar with all in-house groups. Be aware of all closed out and restricted dates. Follow and enforce all Avion Hospitality hotel credit policies. Be able to perform all duties of Guest Services Agent. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel (set example for other employees, be the team leader). Assist the G.S.M. in ensuring that employees are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log). Have knowledge of and assist in all emergency procedures as required. Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and all other employees. Ensure the maximization of room revenue through Rooms Merchandising. Answer all guest inquiries in a timely and professional nature. Be involved in departmental meetings, planning and execution. Help maintain productivity levels at or above budgeted standards. Perform any other duty as required by management. Assist in training of new hires and current employees on a regular basis. Attend meetings as required by management. Requirements At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must have a valid driver's license for the applicable state. Ability to convey information and ideas clearly. Ability to evaluate and select among alternative courses of action quickly and accurately. Ability to work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results. Ability to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Maintains composure and objectivity under pressure. Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Able to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the need. Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Ability to work with and understand financial information and data, and basic arithmetic
THE TEAM Boutique and Boise. We will awaken your inner rebel, indulge your adventurous spirit and satisfy your urge to explore. Experience a boutique hotel stay unlike any other - where rough meets refined and details matter. THE PLAYER You will be directly responsible for maintaining all aspects of the handling of guest linens, including preparation of soiled linen for wash, finishes, inspections, folding and storing of clean linens. EVERY DAY, YOU WILL Receive, evaluate condition, separate, and launder soiled linen from guest rooms. Prepare required F&B linen in a timely fashion. Examine laundered items to ensure cleanliness and serviceability. Fold and/or press linen as appropriate. Maintain linen and laundry supplies such as cleaning and starching agents Sweep, mop, and maintain cleanliness of laundry room. Store folded laundered items in linen supply area. Conduct inventories as assigned by the Housekeeping Manager Keep linen area clean, stocked and organized. Report maintenance issues to management Completes any other task requested by a supervisor, including training new associates. GHG24 Requirements YOU WILL BE GREAT AT HOTEL RENEGADE IF Education - High school diploma or equivalent Experience and/or Training Hotel, housekeeping and customer service experience, strong organizational skills, and attention to detail. Must have good written and oral communication skills. YOU MUST ALSO HAVE U.S. Work Authorization (required) HUDDLE UP We've gathered a few team perks and benefits for all of our players, including: Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care and Pet Insurance. JOIN OUR TEAM OF EXCEPTIONAL PLAYERS! Geronimo Hospitality Group is an Equal Employment Opportunity employer
Mar 14, 2024
Full time
THE TEAM Boutique and Boise. We will awaken your inner rebel, indulge your adventurous spirit and satisfy your urge to explore. Experience a boutique hotel stay unlike any other - where rough meets refined and details matter. THE PLAYER You will be directly responsible for maintaining all aspects of the handling of guest linens, including preparation of soiled linen for wash, finishes, inspections, folding and storing of clean linens. EVERY DAY, YOU WILL Receive, evaluate condition, separate, and launder soiled linen from guest rooms. Prepare required F&B linen in a timely fashion. Examine laundered items to ensure cleanliness and serviceability. Fold and/or press linen as appropriate. Maintain linen and laundry supplies such as cleaning and starching agents Sweep, mop, and maintain cleanliness of laundry room. Store folded laundered items in linen supply area. Conduct inventories as assigned by the Housekeeping Manager Keep linen area clean, stocked and organized. Report maintenance issues to management Completes any other task requested by a supervisor, including training new associates. GHG24 Requirements YOU WILL BE GREAT AT HOTEL RENEGADE IF Education - High school diploma or equivalent Experience and/or Training Hotel, housekeeping and customer service experience, strong organizational skills, and attention to detail. Must have good written and oral communication skills. YOU MUST ALSO HAVE U.S. Work Authorization (required) HUDDLE UP We've gathered a few team perks and benefits for all of our players, including: Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care and Pet Insurance. JOIN OUR TEAM OF EXCEPTIONAL PLAYERS! Geronimo Hospitality Group is an Equal Employment Opportunity employer
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Mar 13, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.