Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels The Spa Front Desk - Concierge is mainly responsible for the reception area at Bayside Spa and Fitness as well as all spa and fitness areas. This person will also work at our Retail Tennis boutique. Responsibilities include greet, accommodate and facilitate a high Horseshoe Bay Resort standard guest check-in and check-out of spa and fitness. Provide friendly, efficient and accurate service. And, to maximize spa and fitness bookings and retail sales while creating and accommodating the guests' spa and fitness experience. ESSENTIAL JOB FUNCTIONS: • Properly open and close spa & fitness areas each day with consistency and proficiency according to Standard Operating Procedures. • Accommodate guest's needs by accurately booking, changing and canceling spa and fitness appointments. • Accommodate guest reservation requests, offering many options and providing up-selling and cross-selling options to guests. • Provide current and detailed descriptions of spa and fitness services; know current fitness class schedule, current packages, facility features and hours of operation. • Know each service contraindications and keep up on product knowledge for spa and fitness services and retail items. • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and discounts available. • Provide facility tours as needed. MINIMUM QUALIFICATIONS: Previous customer service experience required. Previous experience in health, beauty or fitness environment preferred. Basic computer skills required. High School Diploma or equivalent. Basic math and accounting skills. Excellent telephone etiquette and interpersonal skills required. Service oriented - able to anticipate and accommodate guests' needs. ADDITIONAL QUALIFICATIONS: • Positive, energetic and professional demeanor. • Ability to multi-task. • Ability to be efficient and productive in a fast-paced environment. • Must be able to interact with co-workers, customers and have a sense of TEAM. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Mar 26, 2024
Full time
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels The Spa Front Desk - Concierge is mainly responsible for the reception area at Bayside Spa and Fitness as well as all spa and fitness areas. This person will also work at our Retail Tennis boutique. Responsibilities include greet, accommodate and facilitate a high Horseshoe Bay Resort standard guest check-in and check-out of spa and fitness. Provide friendly, efficient and accurate service. And, to maximize spa and fitness bookings and retail sales while creating and accommodating the guests' spa and fitness experience. ESSENTIAL JOB FUNCTIONS: • Properly open and close spa & fitness areas each day with consistency and proficiency according to Standard Operating Procedures. • Accommodate guest's needs by accurately booking, changing and canceling spa and fitness appointments. • Accommodate guest reservation requests, offering many options and providing up-selling and cross-selling options to guests. • Provide current and detailed descriptions of spa and fitness services; know current fitness class schedule, current packages, facility features and hours of operation. • Know each service contraindications and keep up on product knowledge for spa and fitness services and retail items. • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and discounts available. • Provide facility tours as needed. MINIMUM QUALIFICATIONS: Previous customer service experience required. Previous experience in health, beauty or fitness environment preferred. Basic computer skills required. High School Diploma or equivalent. Basic math and accounting skills. Excellent telephone etiquette and interpersonal skills required. Service oriented - able to anticipate and accommodate guests' needs. ADDITIONAL QUALIFICATIONS: • Positive, energetic and professional demeanor. • Ability to multi-task. • Ability to be efficient and productive in a fast-paced environment. • Must be able to interact with co-workers, customers and have a sense of TEAM. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Must be 21 + to work in this position SUMMARY: The Front Desk Concierge runs daily arrival reports for incoming Front Desk guests and ensures that their visits exceed expectations by making reservations for them, issuing complimentary amenities based on player activity, and providing superior Family Style Service. ESSENTIAL DUTIES AND RESPONSIBILITIES Runs daily arrival report for players. Makes sure guests requiring turn down service or gift delivery have been set up with Housekeeping and Bell Departments. Communicates with Housekeeping the necessity of any specialty rooms. Checks guests in and out. Makes dinner and/or show reservations as needed. Offers luggage assistance in coordination with the Bell Department. Keep an open line of communication with guests during their stay. Provide all Guests and Team Members with Family Style Service. SUPERVISORY RESPONSIBILITIES None. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. EDUCATION and/or EXPERIENCE Associates degree or equivalent; six months to one year of related experience and/or training; or equivalent combination of education and experience. Must be at least 21 years old. CERTIFICATES, LICENSES, REGISTRATIONS Must possess and be able to maintain the applicable cards, Gaming, TAM and Health Card. LANGUAGE SKILLS Must be able to effectively communicate in English. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. COMPUTER SKILLS Working knowledge of Microsoft Office products, including Excel, required. Works with Player Database.
Mar 08, 2024
Full time
Must be 21 + to work in this position SUMMARY: The Front Desk Concierge runs daily arrival reports for incoming Front Desk guests and ensures that their visits exceed expectations by making reservations for them, issuing complimentary amenities based on player activity, and providing superior Family Style Service. ESSENTIAL DUTIES AND RESPONSIBILITIES Runs daily arrival report for players. Makes sure guests requiring turn down service or gift delivery have been set up with Housekeeping and Bell Departments. Communicates with Housekeeping the necessity of any specialty rooms. Checks guests in and out. Makes dinner and/or show reservations as needed. Offers luggage assistance in coordination with the Bell Department. Keep an open line of communication with guests during their stay. Provide all Guests and Team Members with Family Style Service. SUPERVISORY RESPONSIBILITIES None. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. EDUCATION and/or EXPERIENCE Associates degree or equivalent; six months to one year of related experience and/or training; or equivalent combination of education and experience. Must be at least 21 years old. CERTIFICATES, LICENSES, REGISTRATIONS Must possess and be able to maintain the applicable cards, Gaming, TAM and Health Card. LANGUAGE SKILLS Must be able to effectively communicate in English. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. COMPUTER SKILLS Working knowledge of Microsoft Office products, including Excel, required. Works with Player Database.
Benefits: 401(k) Bonus based on performance Company parties Employee discounts Flexible schedule Opportunity for advancement Hand and Stone Massage and Facial Spa, located in Tustin, CA, is currently interviewing for a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth -You have the potential for rapid promotions, including management roles, based on performance . Ongoing Training -We are ALWAYS learning and improving. Flexible Hours- Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts-Who wouldn't want discounts on products, services, AND gift cards? How You Contribute to Success: Meet membership sales goals - commission experience helpful but not necessary. Build client and member relationships to educate on options tailored to their needs. Detailed knowledge of the menu of services -don't worry, we'll train you! Excellent customer service to members and guests Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts. Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Answer phones, schedule appointments, and file documents Perform various other duties as assigned Qualifications: • High School Diploma or Equivalent 18 years old or older please • Strong organization and attention to detail Team player with the ability to work independently with minimal supervision. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Mar 26, 2024
Full time
Benefits: 401(k) Bonus based on performance Company parties Employee discounts Flexible schedule Opportunity for advancement Hand and Stone Massage and Facial Spa, located in Tustin, CA, is currently interviewing for a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth -You have the potential for rapid promotions, including management roles, based on performance . Ongoing Training -We are ALWAYS learning and improving. Flexible Hours- Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts-Who wouldn't want discounts on products, services, AND gift cards? How You Contribute to Success: Meet membership sales goals - commission experience helpful but not necessary. Build client and member relationships to educate on options tailored to their needs. Detailed knowledge of the menu of services -don't worry, we'll train you! Excellent customer service to members and guests Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts. Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Answer phones, schedule appointments, and file documents Perform various other duties as assigned Qualifications: • High School Diploma or Equivalent 18 years old or older please • Strong organization and attention to detail Team player with the ability to work independently with minimal supervision. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Benefits: 401(k) Bonus based on performance Company parties Employee discounts Flexible schedule Opportunity for advancement Training & development Hand and Stone Massage and Facial Spa, located in Lake Forest, CA, is currently interviewing for a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth -You have the potential for rapid promotions, including management roles, based on performance . Ongoing Training -We are ALWAYS learning and improving. Flexible Hours- Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts-Who wouldn't want discounts on products, services, AND gift cards? How You Contribute to Success: Meet membership sales goals - commission experience helpful but not necessary. Build client and member relationships to educate on options tailored to their needs. Detailed knowledge of the menu of services -don't worry, we'll train you! Excellent customer service to members and guests Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts. Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Answer phones, schedule appointments, and file documents Perform various other duties as assigned Qualifications: • High School Diploma or Equivalent 18 years old or older please • Strong organization and attention to detail Team player with the ability to work independently with minimal supervision. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Mar 26, 2024
Full time
Benefits: 401(k) Bonus based on performance Company parties Employee discounts Flexible schedule Opportunity for advancement Training & development Hand and Stone Massage and Facial Spa, located in Lake Forest, CA, is currently interviewing for a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth -You have the potential for rapid promotions, including management roles, based on performance . Ongoing Training -We are ALWAYS learning and improving. Flexible Hours- Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts-Who wouldn't want discounts on products, services, AND gift cards? How You Contribute to Success: Meet membership sales goals - commission experience helpful but not necessary. Build client and member relationships to educate on options tailored to their needs. Detailed knowledge of the menu of services -don't worry, we'll train you! Excellent customer service to members and guests Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts. Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Answer phones, schedule appointments, and file documents Perform various other duties as assigned Qualifications: • High School Diploma or Equivalent 18 years old or older please • Strong organization and attention to detail Team player with the ability to work independently with minimal supervision. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Benefits: Bonus based on performance Dental insurance Employee discounts Health insurance Paid time off Training & development Job Description: Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. Hand and Stone Massage and Facial Spa, located in Mount Pleasant, SC is seeking a Front Desk Spa Sales Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding! Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills! We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you! Responsibilities: Meet membership sales goals Detailed knowledge of the menu of services - don't worry, we'll train you! Have excellent customer service to members and guests, while building relationships that last Capable of working flexible hours Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive and energetic attitude Answer phones, schedule appointments, and file documents Perform various other duties as assigned What's in it for you? Competitive Compensation - Base hourly wage Plus Bi-weekly performance incentives. Full Health Benefits - including Medical( 25 hours+), Dental and Vision (20 hours+) Contests - do you want to put your sales skills to the test? See what we have in store! Career Advancement - You have the potential for rapid advancement, including management roles, based on performance. Ongoing Training - We are ALWAYS learning and improving. Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind! Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too! Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards? Qualifications: Having a high school diploma or equivalent is required be 18 years old or older be exceptionally organized and have great attention to detail be a strong team player with the ability to work independently with minimal supervision
Mar 25, 2024
Full time
Benefits: Bonus based on performance Dental insurance Employee discounts Health insurance Paid time off Training & development Job Description: Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. Hand and Stone Massage and Facial Spa, located in Mount Pleasant, SC is seeking a Front Desk Spa Sales Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding! Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills! We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you! Responsibilities: Meet membership sales goals Detailed knowledge of the menu of services - don't worry, we'll train you! Have excellent customer service to members and guests, while building relationships that last Capable of working flexible hours Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive and energetic attitude Answer phones, schedule appointments, and file documents Perform various other duties as assigned What's in it for you? Competitive Compensation - Base hourly wage Plus Bi-weekly performance incentives. Full Health Benefits - including Medical( 25 hours+), Dental and Vision (20 hours+) Contests - do you want to put your sales skills to the test? See what we have in store! Career Advancement - You have the potential for rapid advancement, including management roles, based on performance. Ongoing Training - We are ALWAYS learning and improving. Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind! Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too! Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards? Qualifications: Having a high school diploma or equivalent is required be 18 years old or older be exceptionally organized and have great attention to detail be a strong team player with the ability to work independently with minimal supervision
Benefits: Employee discounts Now Open! New spa Hand and Stone Massage and Facial Spa, located in Salt lake city 1140 Brickyard 84106, is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Meet Sales Goals! Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth -You have the potential for rapid promotions, including management roles, based on performance .•Ongoing Training -We are ALWAYS learning and improving. Flexible Hours- Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts-Who wouldn't want discounts on products, services, AND gift cards? How You Contribute to Success: Meet membership sales goals - commission experience helpful but not necessary. Build client and member relationships to educate on options tailored to their needs. Detailed knowledge of the menu of services -don't worry, we'll train you! Excellent customer service to members and guests Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts. Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Answer phones, schedule appointments, and file documents Perform various other duties as assigned Qualifications: High School Diploma or Equivalent 18 years old or older please Strong organization and attention to detail Team player with the ability to work independently with minimal supervision.
Mar 21, 2024
Full time
Benefits: Employee discounts Now Open! New spa Hand and Stone Massage and Facial Spa, located in Salt lake city 1140 Brickyard 84106, is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Meet Sales Goals! Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth -You have the potential for rapid promotions, including management roles, based on performance .•Ongoing Training -We are ALWAYS learning and improving. Flexible Hours- Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts-Who wouldn't want discounts on products, services, AND gift cards? How You Contribute to Success: Meet membership sales goals - commission experience helpful but not necessary. Build client and member relationships to educate on options tailored to their needs. Detailed knowledge of the menu of services -don't worry, we'll train you! Excellent customer service to members and guests Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts. Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Answer phones, schedule appointments, and file documents Perform various other duties as assigned Qualifications: High School Diploma or Equivalent 18 years old or older please Strong organization and attention to detail Team player with the ability to work independently with minimal supervision.
Benefits: Employee discounts Training & development Job Description: Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. Hand and Stone Massage and Facial Spa, located in Jacksonville Beach is looking for a Front Desk Sales Agent. Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills! Responsibilities: Meet membership sales goals Detailed knowledge of the menu of services - don't worry, we'll train you! Have excellent customer service to members and guests, while building relationships that last Capable of working flexible hours Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive and energetic attitude Answer phones, schedule appointments, and file documents Perform various other duties as assigned What's in it for you? Competitive Compensation - hourly wage PLUS commissions. Contests - do you want to put your sales skills to the test? See what we have in store! Career Advancement - You have the potential for rapid advancement, including management roles, based on performance. Ongoing Training - We are ALWAYS learning and improving. Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind! Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too! Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards? Qualifications: Having a high school diploma or equivalent is required Must be 18 years old or older Must be exceptionally organized and have great attention to detail Must be a strong team player with the ability to work independently with minimal supervision
Mar 19, 2024
Full time
Benefits: Employee discounts Training & development Job Description: Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. Hand and Stone Massage and Facial Spa, located in Jacksonville Beach is looking for a Front Desk Sales Agent. Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills! Responsibilities: Meet membership sales goals Detailed knowledge of the menu of services - don't worry, we'll train you! Have excellent customer service to members and guests, while building relationships that last Capable of working flexible hours Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive and energetic attitude Answer phones, schedule appointments, and file documents Perform various other duties as assigned What's in it for you? Competitive Compensation - hourly wage PLUS commissions. Contests - do you want to put your sales skills to the test? See what we have in store! Career Advancement - You have the potential for rapid advancement, including management roles, based on performance. Ongoing Training - We are ALWAYS learning and improving. Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind! Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too! Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards? Qualifications: Having a high school diploma or equivalent is required Must be 18 years old or older Must be exceptionally organized and have great attention to detail Must be a strong team player with the ability to work independently with minimal supervision
JOB SUMMARY: Event, Promotion and Entertainment preparation, support and execution ESSENTIAL JOB FUNCTIONS: Appears at events, casino parties, concerts and performances at the request of Events, Promotions & Entertainment Supervisor or Manager. Greets and assists customers as a company representative. Assists guests with questions about the upcoming property events, promotions & entertainment. Processes show tickets for all guests, including comp and cash transactions. Generates revenue by suggesting, selling and issuing show tickets directly to guests at the Box Office, via telephone or other assigned methods. Efficiently makes reservations and issues tickets for off-site ticket vendors. Responsible for collecting funds, documentation and other required reporting items when selling/assigning show tickets. Effectively presents information and responds to questions from other departments, customers, management team and general public. Greets customers and escorts them to their respective seats/tables in the venue, when assigned showroom usher duties. Efficiently scans customer show tickets, provides necessary information. Issues prizes during events, promotions inclusive of coin, cash, free slot play, reward credits and any other items/vouchers according to all standard operating procedures and compliance requirements. Acts in a professional and courteous manner and exhibits a positive, outgoing personality. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Set up and tear down for large events and shows. This includes, but is not limited to, moving and arranging large amounts of chairs, stanchions and signs. Setup may involve carrying chairs up and down elevated risers. Unpacks all promotional items to prepare for and execute events. This process includes, but is not limited to, unboxing and moving large quantities of gifts, preparing gifts for distribution, and breaking down empty boxes. ADDITIONAL JOB DUTIES: Performs light clerical work to include data entry. Performs other duties as assigned by events, promotions and entertainment supervisors or manager. EDUCATION and/or EXPERIENCE: High School Diploma or GED required QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Prior events and entertainment background preferred. Prior customer service experience preferred. Willing and able to demonstrate reading, writing and technical skills as part of application process. Undergoes pre-employment screening and selection process. Must have basic PC skills, including but not limited to use and navigation of Microsoft Office, web-based applications and other software systems. Must have a valid electronic mail address accessible on a daily basis. Must be able to work on multiple projects simultaneously. Must be able to make rational decisions and act quickly. Meets all relevant regulatory requirements. Agrees to sign non-disclosure agreement and pass drug test continent upon job offer. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to lift and/or carry objects weighing up to 50 pounds. Able to correspond via telephone and e-mail in a fast-paced environment. Able to respond to visual and auditory cues. Able to continuously maneuver including the ability to bend, crouch, kneel, and twist, in both an office setting at a desk, and while in front of or interacting with guests. Must have the manual dexterity required to manipulate props, equipment, prizes, etc. with safety as a top priority while interacting with guests. Must possess outgoing personality and be able to greet guests in a courteous and friendly manner. Must be able to get along well with co-workers and work as a team. Must be able to hold and operate a ticket scanning device during the assigned shifts. Must be able to move quickly around entire property and stand for long periods of time. Must be fluent in English. Must be able to work independently with minimal supervision. Must be able to respond calmly and make rational decisions when handling customer needs and concerns while maintaining an upbeat and positive attitude. Must be able to work in areas containing second hand smoke. Must be able to work in noisy environment. Must be able to work both indoors and outdoors. Must be able to work a flexible schedule, including but not limited to non-standard shift times, lengths and days off. Must be able to work and stand outside, sometimes in heat in excess of 115 degrees. Must be able to work independently. Must be able to push or pull up to 150 pounds. Must be able to see and remember the specific details of incidents and persons. We operate in a 24/7 environment that continuously operates year-round and that is driven by the needs of our customers and guests. The nature of this role requires working a non-traditional schedule in order to successfully execute activities and programs and create a world-class experience for our guests. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Mar 14, 2024
Full time
JOB SUMMARY: Event, Promotion and Entertainment preparation, support and execution ESSENTIAL JOB FUNCTIONS: Appears at events, casino parties, concerts and performances at the request of Events, Promotions & Entertainment Supervisor or Manager. Greets and assists customers as a company representative. Assists guests with questions about the upcoming property events, promotions & entertainment. Processes show tickets for all guests, including comp and cash transactions. Generates revenue by suggesting, selling and issuing show tickets directly to guests at the Box Office, via telephone or other assigned methods. Efficiently makes reservations and issues tickets for off-site ticket vendors. Responsible for collecting funds, documentation and other required reporting items when selling/assigning show tickets. Effectively presents information and responds to questions from other departments, customers, management team and general public. Greets customers and escorts them to their respective seats/tables in the venue, when assigned showroom usher duties. Efficiently scans customer show tickets, provides necessary information. Issues prizes during events, promotions inclusive of coin, cash, free slot play, reward credits and any other items/vouchers according to all standard operating procedures and compliance requirements. Acts in a professional and courteous manner and exhibits a positive, outgoing personality. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Set up and tear down for large events and shows. This includes, but is not limited to, moving and arranging large amounts of chairs, stanchions and signs. Setup may involve carrying chairs up and down elevated risers. Unpacks all promotional items to prepare for and execute events. This process includes, but is not limited to, unboxing and moving large quantities of gifts, preparing gifts for distribution, and breaking down empty boxes. ADDITIONAL JOB DUTIES: Performs light clerical work to include data entry. Performs other duties as assigned by events, promotions and entertainment supervisors or manager. EDUCATION and/or EXPERIENCE: High School Diploma or GED required QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Prior events and entertainment background preferred. Prior customer service experience preferred. Willing and able to demonstrate reading, writing and technical skills as part of application process. Undergoes pre-employment screening and selection process. Must have basic PC skills, including but not limited to use and navigation of Microsoft Office, web-based applications and other software systems. Must have a valid electronic mail address accessible on a daily basis. Must be able to work on multiple projects simultaneously. Must be able to make rational decisions and act quickly. Meets all relevant regulatory requirements. Agrees to sign non-disclosure agreement and pass drug test continent upon job offer. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to lift and/or carry objects weighing up to 50 pounds. Able to correspond via telephone and e-mail in a fast-paced environment. Able to respond to visual and auditory cues. Able to continuously maneuver including the ability to bend, crouch, kneel, and twist, in both an office setting at a desk, and while in front of or interacting with guests. Must have the manual dexterity required to manipulate props, equipment, prizes, etc. with safety as a top priority while interacting with guests. Must possess outgoing personality and be able to greet guests in a courteous and friendly manner. Must be able to get along well with co-workers and work as a team. Must be able to hold and operate a ticket scanning device during the assigned shifts. Must be able to move quickly around entire property and stand for long periods of time. Must be fluent in English. Must be able to work independently with minimal supervision. Must be able to respond calmly and make rational decisions when handling customer needs and concerns while maintaining an upbeat and positive attitude. Must be able to work in areas containing second hand smoke. Must be able to work in noisy environment. Must be able to work both indoors and outdoors. Must be able to work a flexible schedule, including but not limited to non-standard shift times, lengths and days off. Must be able to work and stand outside, sometimes in heat in excess of 115 degrees. Must be able to work independently. Must be able to push or pull up to 150 pounds. Must be able to see and remember the specific details of incidents and persons. We operate in a 24/7 environment that continuously operates year-round and that is driven by the needs of our customers and guests. The nature of this role requires working a non-traditional schedule in order to successfully execute activities and programs and create a world-class experience for our guests. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Benefits: Company parties Competitive salary Employee discounts Flexible schedule Training & development New Spa Opening Soon! Hand and Stone Massage and Facial Spa, located in Rosenberg, 77471, is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth -You have the potential for rapid promotions, including management roles, based on performance Ongoing Training -We are ALWAYS learning and improving. Flexible Hours- Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts-Who wouldn't want discounts on products, services, AND gift cards? How You Contribute to Success: Meet membership sales goals - commission experience helpful but not necessary. Build client and member relationships to educate on options tailored to their needs. Detailed knowledge of the menu of services -don't worry, we'll train you! Excellent customer service to members and guests Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts. Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Answer phones, schedule appointments, and file documents Perform various other duties as assigned Qualifications: High School Diploma or Equivalent 18 years old or older please Strong organization and attention to detail Team player with the ability to work independently with minimal supervision. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Mar 14, 2024
Full time
Benefits: Company parties Competitive salary Employee discounts Flexible schedule Training & development New Spa Opening Soon! Hand and Stone Massage and Facial Spa, located in Rosenberg, 77471, is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth -You have the potential for rapid promotions, including management roles, based on performance Ongoing Training -We are ALWAYS learning and improving. Flexible Hours- Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts-Who wouldn't want discounts on products, services, AND gift cards? How You Contribute to Success: Meet membership sales goals - commission experience helpful but not necessary. Build client and member relationships to educate on options tailored to their needs. Detailed knowledge of the menu of services -don't worry, we'll train you! Excellent customer service to members and guests Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts. Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Answer phones, schedule appointments, and file documents Perform various other duties as assigned Qualifications: High School Diploma or Equivalent 18 years old or older please Strong organization and attention to detail Team player with the ability to work independently with minimal supervision. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Benefits: Company parties Competitive salary Employee discounts Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Training & development NEW SPA OPENING IN MAY! PAY RANGE DOES NOT INCLUDE MEMBERSHIP SALE COMMISION. Hand and Stone Massage and Facial Spa, located in Lexington, SC 29072 is seeking a Lead Spa Associate looking to grow into an Assistant Manager specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth -You have the potential for rapid promotions, including management roles, based on performance .•Ongoing Training -We are ALWAYS learning and improving. Flexible Hours- Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts-Who wouldn't want discounts on products and service. How You Contribute to Success: Member Conversion and Customer Service-As part of the spa management team, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team. Detailed knowledge of the menu of services -don't worry, we'll train you! Growth Focused Leadership - the assistant spa manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture. Multi-Tasking Expertise Have experience handling or assisting with administrative tasks- including (but not limited to) payroll, scheduling, inventory management, and sales reporting. Along with day-to-day spa task Answer phones, schedule appointments, and file documents. Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Qualifications: High School Diploma or Equivalent 18 years old or older please Strong organization and attention to detail Team player with the ability to work independently with minimal supervision. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Mar 03, 2024
Full time
Benefits: Company parties Competitive salary Employee discounts Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Training & development NEW SPA OPENING IN MAY! PAY RANGE DOES NOT INCLUDE MEMBERSHIP SALE COMMISION. Hand and Stone Massage and Facial Spa, located in Lexington, SC 29072 is seeking a Lead Spa Associate looking to grow into an Assistant Manager specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth -You have the potential for rapid promotions, including management roles, based on performance .•Ongoing Training -We are ALWAYS learning and improving. Flexible Hours- Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts-Who wouldn't want discounts on products and service. How You Contribute to Success: Member Conversion and Customer Service-As part of the spa management team, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team. Detailed knowledge of the menu of services -don't worry, we'll train you! Growth Focused Leadership - the assistant spa manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture. Multi-Tasking Expertise Have experience handling or assisting with administrative tasks- including (but not limited to) payroll, scheduling, inventory management, and sales reporting. Along with day-to-day spa task Answer phones, schedule appointments, and file documents. Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Qualifications: High School Diploma or Equivalent 18 years old or older please Strong organization and attention to detail Team player with the ability to work independently with minimal supervision. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Jackson Hole Mountain Resort Corporation
Teton Village, WY, USA
JACKSON HOLE RESORT LODGING
JOB DESCRIPTION
Position Title : Housekeeping Manager
Department : Housekeeping
Classification : Year Round Full Time
GENERAL PURPOSE :
The Housekeeping Manager position is responsible for the planning, organization, development, and direction for the overall operation of the Housekeeping Department.
ESSENTIAL FUNCTIONS
Oversee and direct housekeeping staff
Monitor cleans to ensure they are performed thoroughly and professionally
Supervise an annual inventory of all properties
Order supplies and supervise inventory in accordance with budget
Hire, train, and motivate all housekeeping staff
Complete weekly payroll for housekeepers and other staff members on the team
Oversee cleaning schedule to ensure all properties are cleaned in a timely fashion and that staff schedules are equitable
Assure housekeeping staff adhere to safety regulations in the use of equipment and supplies at all times
Evaluate work practices in job performance reviews for housekeeping staff, with a focus on quality and safety
Manage subcontract companies as needed
Seek out new methods and principles and incorporates them into existing housekeeping practices
Maintain and operate housekeeping vehicles according to established policies
Operate the Housekeeping Department while creating efficiencies that support the other departments within JHRL
OTHER FUNCTIONS
Maintain daily list of check-ins, ensuring that all properties are cleaned, stocked, and ready for occupancy
Assist in the pick-up and delivery of laundry
Report any maintenance problems or damage of properties by guests or others to the Director of Maintenance, Director of Homeowner Relations and General Manager
Schedule secures for all properties after checkouts and inspects for damage
Turns in all lost and found items, properly tagged, to the Teton Village Front Desk in a timely fashion
Clean units and work as a housekeeper as needed
-- Employees are held accountable for all duties of this job—
JOB QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITY :
Must hold valid driver’s license
Strong computer skills, proficiency with Microsoft Office and ability to learn new software
Self-motivated
Able to recognize projects that need attention
Ability to work cross-functionally across departments and as part of a team
Detail oriented and organized as it pertains to accuracy and efficiency
Strong ability to prioritize daily tasks with larger scale projects
Ability to motivate a team, with strong leadership skills
Strong written and oral communication skills
Ability to speak fluently in Spanish preferred
SUPERVISORY DUTIES
Number of Direct Reports: 12
WORKING ENVIROMENT :
This job operates primarily indoors in a clerical office setting, housekeeping shop environment, and within JHRL properties. Occasional outdoor environment required to travel to and from JHRL properties. This role routinely drives a motor vehicle, with exposure to varying road conditions based on weather. Outdoor environment may cause exposure to extreme temperatures and varying weather.
PHYSICAL DEMANDS :
Standing for long periods of time
Must be able to walk up and down stairs carrying items
Walking, bending, handling, reaching, squatting, lifting up to 60 pounds, climbing, and stooping
POSITION TYPE AND EXPECTED HOURS OF WORK
This job is year-round full time and typically works during daytime business hours; however, work may be required on evenings. Weekend work may be required as well. Schedules and hours may fluctuate depending on business need.
REQUIRED EDUCATION AND eXPERIENCE :
High school diploma or GED or equivalent number of years of experience
Strong understanding of different cleaning chemicals and proper safe usage
PREFERRED EDUCATION AND EXPERIENCE
3-5 years hotel or property management housekeeping experience,
3-5 years supervisory experience
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO STATEMENT
Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.
Apply Here PI238644622
Mar 27, 2024
Full time
JACKSON HOLE RESORT LODGING
JOB DESCRIPTION
Position Title : Housekeeping Manager
Department : Housekeeping
Classification : Year Round Full Time
GENERAL PURPOSE :
The Housekeeping Manager position is responsible for the planning, organization, development, and direction for the overall operation of the Housekeeping Department.
ESSENTIAL FUNCTIONS
Oversee and direct housekeeping staff
Monitor cleans to ensure they are performed thoroughly and professionally
Supervise an annual inventory of all properties
Order supplies and supervise inventory in accordance with budget
Hire, train, and motivate all housekeeping staff
Complete weekly payroll for housekeepers and other staff members on the team
Oversee cleaning schedule to ensure all properties are cleaned in a timely fashion and that staff schedules are equitable
Assure housekeeping staff adhere to safety regulations in the use of equipment and supplies at all times
Evaluate work practices in job performance reviews for housekeeping staff, with a focus on quality and safety
Manage subcontract companies as needed
Seek out new methods and principles and incorporates them into existing housekeeping practices
Maintain and operate housekeeping vehicles according to established policies
Operate the Housekeeping Department while creating efficiencies that support the other departments within JHRL
OTHER FUNCTIONS
Maintain daily list of check-ins, ensuring that all properties are cleaned, stocked, and ready for occupancy
Assist in the pick-up and delivery of laundry
Report any maintenance problems or damage of properties by guests or others to the Director of Maintenance, Director of Homeowner Relations and General Manager
Schedule secures for all properties after checkouts and inspects for damage
Turns in all lost and found items, properly tagged, to the Teton Village Front Desk in a timely fashion
Clean units and work as a housekeeper as needed
-- Employees are held accountable for all duties of this job—
JOB QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITY :
Must hold valid driver’s license
Strong computer skills, proficiency with Microsoft Office and ability to learn new software
Self-motivated
Able to recognize projects that need attention
Ability to work cross-functionally across departments and as part of a team
Detail oriented and organized as it pertains to accuracy and efficiency
Strong ability to prioritize daily tasks with larger scale projects
Ability to motivate a team, with strong leadership skills
Strong written and oral communication skills
Ability to speak fluently in Spanish preferred
SUPERVISORY DUTIES
Number of Direct Reports: 12
WORKING ENVIROMENT :
This job operates primarily indoors in a clerical office setting, housekeeping shop environment, and within JHRL properties. Occasional outdoor environment required to travel to and from JHRL properties. This role routinely drives a motor vehicle, with exposure to varying road conditions based on weather. Outdoor environment may cause exposure to extreme temperatures and varying weather.
PHYSICAL DEMANDS :
Standing for long periods of time
Must be able to walk up and down stairs carrying items
Walking, bending, handling, reaching, squatting, lifting up to 60 pounds, climbing, and stooping
POSITION TYPE AND EXPECTED HOURS OF WORK
This job is year-round full time and typically works during daytime business hours; however, work may be required on evenings. Weekend work may be required as well. Schedules and hours may fluctuate depending on business need.
REQUIRED EDUCATION AND eXPERIENCE :
High school diploma or GED or equivalent number of years of experience
Strong understanding of different cleaning chemicals and proper safe usage
PREFERRED EDUCATION AND EXPERIENCE
3-5 years hotel or property management housekeeping experience,
3-5 years supervisory experience
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO STATEMENT
Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.
Apply Here PI238644622
JOB SUMMARY: Responsible for the overall operation of the Hotel for Harrah's Atlantic City, including Front Desk, Front Services, Wardrobe and the Spa/Salon.DIRECTLY SUPERVISES:Manager Hotel OperationsManager SpaDual Property Position (CAC/HAC)Atlantic City Operations KEY JOB FUNCTIONS: Assist in developing long-range planning goals, including capital needs for new technology, staffing needs and products and services that will enhance the revenue growth of the operation Assist in the creation and execution of the budget; develop and implement cost control procedures Structures hotel operation objectives toward the attainment of established financial goals and service goals Establish standards of performance for departmental managers and supervisors Successfully manages and motivates teams and resources within the areas of responsibility Ensures compliance with company policies and procedures Ensure coordination of Hotel Operations with other departments for the highest degree of customer satisfaction and efficient operation Maintain up to date knowledge of industry trends and make recommendations for implementation Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. EDUCATION and/or EXPERIENCE: Bachelor's degree or equivalent experience in Hotel Operations. Diverse business experience with significant administrative responsibilities in a major corporation with multiple units. Minimum five years hotel leadership experience. Minimum three years resort hotel experience. QUALIFICATIONS: Thorough understanding of profit and loss statements and budgetary procedures Must possess a polished set of communication skills, demonstrated leadership ability and organizational skills Must be flexible to the demands of the changing needs of the business and be available to work the hours required of the position Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT:Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changesDisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 28, 2024
Full time
JOB SUMMARY: Responsible for the overall operation of the Hotel for Harrah's Atlantic City, including Front Desk, Front Services, Wardrobe and the Spa/Salon.DIRECTLY SUPERVISES:Manager Hotel OperationsManager SpaDual Property Position (CAC/HAC)Atlantic City Operations KEY JOB FUNCTIONS: Assist in developing long-range planning goals, including capital needs for new technology, staffing needs and products and services that will enhance the revenue growth of the operation Assist in the creation and execution of the budget; develop and implement cost control procedures Structures hotel operation objectives toward the attainment of established financial goals and service goals Establish standards of performance for departmental managers and supervisors Successfully manages and motivates teams and resources within the areas of responsibility Ensures compliance with company policies and procedures Ensure coordination of Hotel Operations with other departments for the highest degree of customer satisfaction and efficient operation Maintain up to date knowledge of industry trends and make recommendations for implementation Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. EDUCATION and/or EXPERIENCE: Bachelor's degree or equivalent experience in Hotel Operations. Diverse business experience with significant administrative responsibilities in a major corporation with multiple units. Minimum five years hotel leadership experience. Minimum three years resort hotel experience. QUALIFICATIONS: Thorough understanding of profit and loss statements and budgetary procedures Must possess a polished set of communication skills, demonstrated leadership ability and organizational skills Must be flexible to the demands of the changing needs of the business and be available to work the hours required of the position Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT:Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changesDisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Company: Highway West Vacations Position Title: Seasonal Banquet Captain Location: Huntington House Tavern - Grand Lake, Colorado Status: Full-Time, Seasonal Benefits: Competitive compensation package with Company-paid health insurance, vacation, sick time, holidays, life insurance, and employee discounts. Job Description: The role of the Banquet Captain is to aid the Sales & Events Team by the onsite supervision and execution of events. The Banquet Captain role serves as the event planner and event lead in onsite event execution. Under the supervision of the Sales & Events Manager (Department Manager), contracts are to be passed to the coordinator in efforts to facilitate dialog between Brides and Group Leaders in planning a successful event. The coordinator will be responsible for all admin related communications, documentation, reporting, and meeting facilitation involved in the event planning process. The coordinator will be the onsite services on event day, as well as assist in the functionality of the Banquets Department as a whole. The position will be responsible for all service-related operations in event execution as well as event team oversight. The position includes (but not limited to) product receiving, product storage organization, inventory collection, event staff oversight, and event day services including setup and breakdown and post event recap collection. The Banquet Captain will work directly with the Sales Team, ensuring every event detail is reviewed and prepared for. Post Event Recaps meetings will be conducted with Event Services Coordinator and Leadership Management to ensure learning opportunities and areas for improvement are actively addressed. The duties associated with this role will include (but are not limited to) the following: Banquet Event Orders - Responsible for collecting all necessary information to build out, communicate, and execute a successful event. This will include Vendors, Layouts, F&B, and any other applicable event details such as parking and transportation, etc. Initial communication starting at 60-45 days prior to the Event Date Attending Walkthroughs with the clients and their planners. Tentative BEO to be completed and posted and communicated to departments by 30-days prior to an event Final BEO to be completed and posted and communicated to departments by 14-days prior to an event Responsible for ensuring the execution of all event details communicated on BEO's. This will include Vendor arrivals, Layouts, F&B services, and any other applicable event details such as parking and transportation, etc. Working with the Sales manager to ensure that events team is scheduled to assist with the set up, day of execution and breakdown of event. • BEO Meetings - Responsible for facilitating (Under the Direction of the Department Manager) all applicable planning and BEO meetings to the property departments. This will include a full review of the BEO, and ensuring clean communication between the General Manager, Facilities, Housekeeping, Front Desk, and any other applicable teams to ensure event success. • Vendor Relationships - Responsible for ensuring all Vendor related details are covered. These will include: Vendor Lists are collected from client, completed, and on file Vendor Guideline Forms are completed by each vendor and held on file All event plans are communicated and documented on applicable platforms: BEO's, Tripleseat (or applicable programs), etc. • Product Receiving - In collaboration with the Executive Chef, ensuring that all product has been ordered and will be gathered and set up by the coordinator and event staff. Duties include: Organization of product and banquet equipment in applicable venue areas such as: Nuptial Knoll Ceremony site Pavilion prep, bar and main event areas • Event Staffing - In collaboration with Event Services Coordinator and Department Manager, ensuring all events are staffed appropriately and communicated on BEO's and to the teams. Ensuring event team is staffed and arrives on time and is dressed appropriately in Banquet Attire Ensuring event staff breaks and follows company's labor protocol • Event Services Execution- Responsible for all event detail services executed: Event Setup and services including tables, chairs, dinnerware rentals, AV needs, etc. Banquets setup, breakdown, and post event cleanup Event wrap-up including cashdrawers for bar services, receipt processing, and tip disbursement Large event services such as post-ceremony transitions, cocktail hour services • Post-Event Recaps - In collaboration with Department Manager, post event recaps will be performed Post-Event Recap notes kept and communicated to Event Services Coordinator and Department Manager Meeting to review post-event with applicable teams Required Qualifications: Dependable, punctual, impeccable attendance record Accurate, attention to detail, service oriented Strong organizational skills Positive attitude, strong interpersonal and diplomatic skills Excellent math aptitude and cash handling ability Excellent communication and organizational skills. Professional demeanor Proficient computer skills, including: Word, Excel and PowerPoint. Must be able to work on feet for extended periods Must be able to work a flexible work schedule including evenings, weekends and holidays. Proof of eligibility to work in the United States Preferred Qualifications: Associates degree in Hospitality Management or related field preferred. HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Mar 28, 2024
Full time
Company: Highway West Vacations Position Title: Seasonal Banquet Captain Location: Huntington House Tavern - Grand Lake, Colorado Status: Full-Time, Seasonal Benefits: Competitive compensation package with Company-paid health insurance, vacation, sick time, holidays, life insurance, and employee discounts. Job Description: The role of the Banquet Captain is to aid the Sales & Events Team by the onsite supervision and execution of events. The Banquet Captain role serves as the event planner and event lead in onsite event execution. Under the supervision of the Sales & Events Manager (Department Manager), contracts are to be passed to the coordinator in efforts to facilitate dialog between Brides and Group Leaders in planning a successful event. The coordinator will be responsible for all admin related communications, documentation, reporting, and meeting facilitation involved in the event planning process. The coordinator will be the onsite services on event day, as well as assist in the functionality of the Banquets Department as a whole. The position will be responsible for all service-related operations in event execution as well as event team oversight. The position includes (but not limited to) product receiving, product storage organization, inventory collection, event staff oversight, and event day services including setup and breakdown and post event recap collection. The Banquet Captain will work directly with the Sales Team, ensuring every event detail is reviewed and prepared for. Post Event Recaps meetings will be conducted with Event Services Coordinator and Leadership Management to ensure learning opportunities and areas for improvement are actively addressed. The duties associated with this role will include (but are not limited to) the following: Banquet Event Orders - Responsible for collecting all necessary information to build out, communicate, and execute a successful event. This will include Vendors, Layouts, F&B, and any other applicable event details such as parking and transportation, etc. Initial communication starting at 60-45 days prior to the Event Date Attending Walkthroughs with the clients and their planners. Tentative BEO to be completed and posted and communicated to departments by 30-days prior to an event Final BEO to be completed and posted and communicated to departments by 14-days prior to an event Responsible for ensuring the execution of all event details communicated on BEO's. This will include Vendor arrivals, Layouts, F&B services, and any other applicable event details such as parking and transportation, etc. Working with the Sales manager to ensure that events team is scheduled to assist with the set up, day of execution and breakdown of event. • BEO Meetings - Responsible for facilitating (Under the Direction of the Department Manager) all applicable planning and BEO meetings to the property departments. This will include a full review of the BEO, and ensuring clean communication between the General Manager, Facilities, Housekeeping, Front Desk, and any other applicable teams to ensure event success. • Vendor Relationships - Responsible for ensuring all Vendor related details are covered. These will include: Vendor Lists are collected from client, completed, and on file Vendor Guideline Forms are completed by each vendor and held on file All event plans are communicated and documented on applicable platforms: BEO's, Tripleseat (or applicable programs), etc. • Product Receiving - In collaboration with the Executive Chef, ensuring that all product has been ordered and will be gathered and set up by the coordinator and event staff. Duties include: Organization of product and banquet equipment in applicable venue areas such as: Nuptial Knoll Ceremony site Pavilion prep, bar and main event areas • Event Staffing - In collaboration with Event Services Coordinator and Department Manager, ensuring all events are staffed appropriately and communicated on BEO's and to the teams. Ensuring event team is staffed and arrives on time and is dressed appropriately in Banquet Attire Ensuring event staff breaks and follows company's labor protocol • Event Services Execution- Responsible for all event detail services executed: Event Setup and services including tables, chairs, dinnerware rentals, AV needs, etc. Banquets setup, breakdown, and post event cleanup Event wrap-up including cashdrawers for bar services, receipt processing, and tip disbursement Large event services such as post-ceremony transitions, cocktail hour services • Post-Event Recaps - In collaboration with Department Manager, post event recaps will be performed Post-Event Recap notes kept and communicated to Event Services Coordinator and Department Manager Meeting to review post-event with applicable teams Required Qualifications: Dependable, punctual, impeccable attendance record Accurate, attention to detail, service oriented Strong organizational skills Positive attitude, strong interpersonal and diplomatic skills Excellent math aptitude and cash handling ability Excellent communication and organizational skills. Professional demeanor Proficient computer skills, including: Word, Excel and PowerPoint. Must be able to work on feet for extended periods Must be able to work a flexible work schedule including evenings, weekends and holidays. Proof of eligibility to work in the United States Preferred Qualifications: Associates degree in Hospitality Management or related field preferred. HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
POSITION PURPOSE AND SUMMARY The Night Guest Laundry Attendant ("NGLA") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant, MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. Job function to include assisting guests overnight, checking in and checking guests out in accordance with company guidelines and procedures. Job functions to include processing all laundry in compliance with company standards. This includes but is not limited to treating for stains, washing, drying and folding linens, terry, blankets, bedspreads, mattresspads and shower curtains. Job functions to include processing all dishware in compliance with company standards. This includes but is not limited to washing, drying and packaging. Job function to include stocking all housekeeping carts, cart rooms and laundry with appropriate product to ensure that PAR levels are maintained through the entire building, in compliance with company standards. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Job function to include setting up and maintaining the grab and go breakfast in accordance with company standards. Job function to include periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards. Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Responsible for maintaining overall hotel cleanliness. And any other duties as requested by the management team. The typical shift for this position is 11:00pm to 7:00am BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. For Colorado, Washington, California, Applicants Only: Night Guest Laundry Attend Part Time - $15.00 - $22.17 Hourly For New York City (Whitestone) Applicants Only: Night Guest Laundry Attend Part Time - $32.88 Hourly KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Ability to understand and communicate in English proficiently to interact with guests and associates. Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned. Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to complete routine reports and correspondence. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to apply good judgment at all times. Ability to deal with problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds. Frequently required to bend and position self to access low areas. Frequently required to lift and/or move laundry and dishes up to 25 pounds. Occasionally must be able to push/pull carts weighing up to 50 lbs. Occasionally required to traverse heights and remain stabilize while doing so. While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence fumes or airborne particles and toxic or caustic chemicals, and risk of electical shock. The work environment will typically be at moderate to loud noise levels. The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Mar 28, 2024
Full time
POSITION PURPOSE AND SUMMARY The Night Guest Laundry Attendant ("NGLA") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant, MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. Job function to include assisting guests overnight, checking in and checking guests out in accordance with company guidelines and procedures. Job functions to include processing all laundry in compliance with company standards. This includes but is not limited to treating for stains, washing, drying and folding linens, terry, blankets, bedspreads, mattresspads and shower curtains. Job functions to include processing all dishware in compliance with company standards. This includes but is not limited to washing, drying and packaging. Job function to include stocking all housekeeping carts, cart rooms and laundry with appropriate product to ensure that PAR levels are maintained through the entire building, in compliance with company standards. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Job function to include setting up and maintaining the grab and go breakfast in accordance with company standards. Job function to include periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards. Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Responsible for maintaining overall hotel cleanliness. And any other duties as requested by the management team. The typical shift for this position is 11:00pm to 7:00am BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. For Colorado, Washington, California, Applicants Only: Night Guest Laundry Attend Part Time - $15.00 - $22.17 Hourly For New York City (Whitestone) Applicants Only: Night Guest Laundry Attend Part Time - $32.88 Hourly KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Ability to understand and communicate in English proficiently to interact with guests and associates. Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned. Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to complete routine reports and correspondence. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to apply good judgment at all times. Ability to deal with problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds. Frequently required to bend and position self to access low areas. Frequently required to lift and/or move laundry and dishes up to 25 pounds. Occasionally must be able to push/pull carts weighing up to 50 lbs. Occasionally required to traverse heights and remain stabilize while doing so. While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence fumes or airborne particles and toxic or caustic chemicals, and risk of electical shock. The work environment will typically be at moderate to loud noise levels. The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Food & Beverage Supervisor Job Details Level Experienced Job Location Hotel Blackhawk - Davenport, IA Position Type Full Time Job Shift Any ESSENTIAL DUTIES AND RESPONSIBILITIES Come and be a part of history! Hotel Blackhawk; a hotel with a century of elegance, located in downtown Davenport, Iowa, is looking for a Food & Beverage Supervisor to lead at Bix Bistro, Rise coffeeshop and our bowling lounge. Join a team that knows how to have fun while working hard! A team that shares passion, perseverance and humility. Guest Services: 60% Interacts with guests to obtain feedback on product quality and service levels Responds to and handles guest problems and complaints Observes service behaviors of employees and provides feedback to individuals and managers Assist with service during heavy meal times Managerial Tasks: 20% Provides direction for all day-to-day operations Assist with recruitment, hiring, and training of all F&B staff Impose disciplinary action when necessary Conducts annual performance reviews for all F&B hourly staff Administrative Tasks: 20% Keep a clean work area according to health and kitchen standards Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Ensures property policies are administered fairly and consistently Manage inventory of all front of the house kitchen items, BDT, and Banquets Assist with the creation and implementation of new menu items Maintain a low labor cost Assist with scheduling all Bix, BDT, and Banquet employees based on occupancy, events, and employee status Attend all BEO, F&B, Culinary, and staff meetings Ensures compliance with tip distribution, safe service of alcohol, food handling, and sanitation standards This full time positions comes with a full benefit package after 90 days to include optional health benefits, supplemental insurances, company paid $50,000 life insurance, holiday pay, accrued PTO, travel discounts, meal discounts and more. Qualifications QUALIFICATIONS/SKILLS: each essential duty satisfactorily. skill, and/or ability required. To perform this job successfully, an individual must be able to perform The requirements listed below are representative of the knowledge, High School Diploma or Equivalent Ability to read and write in English Ability to read and comprehend instructions, short correspondence, and memos Ability to write correspondence Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees May be required to compute basic arithmetic Availability on weekends and holidays Must be able to pass a background check DESIRED QUALIFICATIONS: Associates Degree in Hospitality or related field with two years ofexperience in a Food & Beverage role. PHYSICAL DEMANDS: While performing the duties of this job, the person must be able tofrequently move about inside the kitchen and dining areas. WORK SCHEDULE: Work a full time varied schedule including days, nights, weekdays, andweekends as assigned by the Food & Beverage Manager/ Director.
Mar 27, 2024
Full time
Food & Beverage Supervisor Job Details Level Experienced Job Location Hotel Blackhawk - Davenport, IA Position Type Full Time Job Shift Any ESSENTIAL DUTIES AND RESPONSIBILITIES Come and be a part of history! Hotel Blackhawk; a hotel with a century of elegance, located in downtown Davenport, Iowa, is looking for a Food & Beverage Supervisor to lead at Bix Bistro, Rise coffeeshop and our bowling lounge. Join a team that knows how to have fun while working hard! A team that shares passion, perseverance and humility. Guest Services: 60% Interacts with guests to obtain feedback on product quality and service levels Responds to and handles guest problems and complaints Observes service behaviors of employees and provides feedback to individuals and managers Assist with service during heavy meal times Managerial Tasks: 20% Provides direction for all day-to-day operations Assist with recruitment, hiring, and training of all F&B staff Impose disciplinary action when necessary Conducts annual performance reviews for all F&B hourly staff Administrative Tasks: 20% Keep a clean work area according to health and kitchen standards Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Ensures property policies are administered fairly and consistently Manage inventory of all front of the house kitchen items, BDT, and Banquets Assist with the creation and implementation of new menu items Maintain a low labor cost Assist with scheduling all Bix, BDT, and Banquet employees based on occupancy, events, and employee status Attend all BEO, F&B, Culinary, and staff meetings Ensures compliance with tip distribution, safe service of alcohol, food handling, and sanitation standards This full time positions comes with a full benefit package after 90 days to include optional health benefits, supplemental insurances, company paid $50,000 life insurance, holiday pay, accrued PTO, travel discounts, meal discounts and more. Qualifications QUALIFICATIONS/SKILLS: each essential duty satisfactorily. skill, and/or ability required. To perform this job successfully, an individual must be able to perform The requirements listed below are representative of the knowledge, High School Diploma or Equivalent Ability to read and write in English Ability to read and comprehend instructions, short correspondence, and memos Ability to write correspondence Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees May be required to compute basic arithmetic Availability on weekends and holidays Must be able to pass a background check DESIRED QUALIFICATIONS: Associates Degree in Hospitality or related field with two years ofexperience in a Food & Beverage role. PHYSICAL DEMANDS: While performing the duties of this job, the person must be able tofrequently move about inside the kitchen and dining areas. WORK SCHEDULE: Work a full time varied schedule including days, nights, weekdays, andweekends as assigned by the Food & Beverage Manager/ Director.
Req ID: NUL00507 Description Summary This Hotel Houseman position provides a variety of cleaning services and other related duties required to keep hotel facilities in a clean and orderly condition. Essential Duties and Responsibilities Provide the highest quality of service to the customer at all times. Cleans, sweeps, vacuums, mops or restocks hotel areas such as hallways, stairways, food preparation, kitchen, laundry rooms, common areas, restrooms, public or other similar areas. Dusts both low and high areas. Wipes down or cleans various surfaces. Sweeps, mops, scrubs, strips, extracts, waxes, buff, vacuums, etc. all types of floors. Uses appropriate equipment and cleaning solutions for all tasks. Removes and properly disposes of discarded materials. Assists housekeepers and front desk personnel as needed. May clean outside areas or remove ice and snow when necessary. Assist guests with luggage as needed. Wear proper uniform at all times as specified in associate handbook. Have a thorough knowledge of emergency procedures. Adhere to all work rules, procedures and policies established by the company, including, but not limited to those contained in the associate handbook. May change light bulbs and perform moderate facility maintenance requiring the use of ladders and other equipment. May periodically perform a variety of special duties such as certain types of laundry duties or periodically scheduled cleaning tasks. Other duties that are pertinent to the department or unit's success also may be assigned. Qualifications Minimum Requirements Six (6) months of hospitality industry or related experience which evidences some suitability for this type of work. The ability to work rotating shifts, weekends, callouts, etc. Must be fluent in speaking, reading, and writing English. Preferred Qualifications High School Diploma or GED. A valid driver's license with an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy (may be required at some locations). Working Conditions and Physical Requirements Weather: Indoor/Outdoor (Occasional exposure to moderate harsh conditions) Noise level: Moderate Office conditions: Pace of work environment: Medium Customer Interaction: Medium Description of environment: Hotel Constantly required to stand and walk. Occasionally required to lift. Rarely required to push and pull Physical requirements: Must frequently lift and/or move up to 50 pounds. Travel: None Competencies NMS Core Values Safety guides our behavior. Honesty and integrity govern our activities. Commitments made will be fulfilled. All individuals are treated with dignity and respect. The environment will be protected and sustained. Must be able to deal with frequent change, delays, or unexpected events. Must be able to work independently without direct/close supervision. Required Language Equal Opportunity Employer/Shareholder Preference NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholders of NANA and their spouses and descendants to the extent allowed by law. It is NMS policy to conduct background checks, drug testing and a physical assessment, as applicable, once an offer has been accepted, in accordance with company and/or contract requirements. Accommodation Request If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance. To request an accommodation by telephone, contact us at: 1- To request an accommodation by email, contact us at Organization: Food and Facilities Management Job: Housekeeping/Janitorial Primary Location: US-AK-Kotzebue Shift: Variable NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.
Mar 27, 2024
Full time
Req ID: NUL00507 Description Summary This Hotel Houseman position provides a variety of cleaning services and other related duties required to keep hotel facilities in a clean and orderly condition. Essential Duties and Responsibilities Provide the highest quality of service to the customer at all times. Cleans, sweeps, vacuums, mops or restocks hotel areas such as hallways, stairways, food preparation, kitchen, laundry rooms, common areas, restrooms, public or other similar areas. Dusts both low and high areas. Wipes down or cleans various surfaces. Sweeps, mops, scrubs, strips, extracts, waxes, buff, vacuums, etc. all types of floors. Uses appropriate equipment and cleaning solutions for all tasks. Removes and properly disposes of discarded materials. Assists housekeepers and front desk personnel as needed. May clean outside areas or remove ice and snow when necessary. Assist guests with luggage as needed. Wear proper uniform at all times as specified in associate handbook. Have a thorough knowledge of emergency procedures. Adhere to all work rules, procedures and policies established by the company, including, but not limited to those contained in the associate handbook. May change light bulbs and perform moderate facility maintenance requiring the use of ladders and other equipment. May periodically perform a variety of special duties such as certain types of laundry duties or periodically scheduled cleaning tasks. Other duties that are pertinent to the department or unit's success also may be assigned. Qualifications Minimum Requirements Six (6) months of hospitality industry or related experience which evidences some suitability for this type of work. The ability to work rotating shifts, weekends, callouts, etc. Must be fluent in speaking, reading, and writing English. Preferred Qualifications High School Diploma or GED. A valid driver's license with an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy (may be required at some locations). Working Conditions and Physical Requirements Weather: Indoor/Outdoor (Occasional exposure to moderate harsh conditions) Noise level: Moderate Office conditions: Pace of work environment: Medium Customer Interaction: Medium Description of environment: Hotel Constantly required to stand and walk. Occasionally required to lift. Rarely required to push and pull Physical requirements: Must frequently lift and/or move up to 50 pounds. Travel: None Competencies NMS Core Values Safety guides our behavior. Honesty and integrity govern our activities. Commitments made will be fulfilled. All individuals are treated with dignity and respect. The environment will be protected and sustained. Must be able to deal with frequent change, delays, or unexpected events. Must be able to work independently without direct/close supervision. Required Language Equal Opportunity Employer/Shareholder Preference NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholders of NANA and their spouses and descendants to the extent allowed by law. It is NMS policy to conduct background checks, drug testing and a physical assessment, as applicable, once an offer has been accepted, in accordance with company and/or contract requirements. Accommodation Request If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance. To request an accommodation by telephone, contact us at: 1- To request an accommodation by email, contact us at Organization: Food and Facilities Management Job: Housekeeping/Janitorial Primary Location: US-AK-Kotzebue Shift: Variable NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.
Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to interact with guests and associates. Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned. Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to complete routine reports and correspondence. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to apply good judgment at all times. Ability to deal with problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds. Frequently required to bend and position self to access low areas. Frequently required to lift and/or move laundry and dishes up to 25 pounds. Occasionally must be able to push/pull carts weighing up to 50 lbs. Occasionally required to traverse heights and remain stabilize while doing so. While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence fumes or airborne particles and toxic or caustic chemicals, and risk of electical shock. The work environment will typically be at moderate to loud noise levels. The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Job Description POSITION PURPOSE AND SUMMARY The Night Guest Laundry Attendant ("NGLA") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant, MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. Job function to include assisting guests overnight, checking in and checking guests out in accordance with company guidelines and procedures. Job functions to include processing all laundry in compliance with company standards. This includes but is not limited to treating for stains, washing, drying and folding linens, terry, blankets, bedspreads, mattresspads and shower curtains. Job functions to include processing all dishware in compliance with company standards. This includes but is not limited to washing, drying and packaging. Job function to include stocking all housekeeping carts, cart rooms and laundry with appropriate product to ensure that PAR levels are maintained through the entire building, in compliance with company standards. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Job function to include setting up and maintaining the grab and go breakfast in accordance with company standards. Job function to include periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards. Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Responsible for maintaining overall hotel cleanliness. And any other duties as requested by the management team. The typical shift for this position is 11:00pm to 7:00am BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. For Colorado, Washington, California, Applicants Only: Night Guest Laundry Attend Part Time - $15.00 - $22.17 Hourly For New York City (Whitestone) Applicants Only: Night Guest Laundry Attend Part Time - $32.88 Hourly
Mar 27, 2024
Full time
Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to interact with guests and associates. Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned. Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to complete routine reports and correspondence. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to apply good judgment at all times. Ability to deal with problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds. Frequently required to bend and position self to access low areas. Frequently required to lift and/or move laundry and dishes up to 25 pounds. Occasionally must be able to push/pull carts weighing up to 50 lbs. Occasionally required to traverse heights and remain stabilize while doing so. While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence fumes or airborne particles and toxic or caustic chemicals, and risk of electical shock. The work environment will typically be at moderate to loud noise levels. The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Job Description POSITION PURPOSE AND SUMMARY The Night Guest Laundry Attendant ("NGLA") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant, MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. Job function to include assisting guests overnight, checking in and checking guests out in accordance with company guidelines and procedures. Job functions to include processing all laundry in compliance with company standards. This includes but is not limited to treating for stains, washing, drying and folding linens, terry, blankets, bedspreads, mattresspads and shower curtains. Job functions to include processing all dishware in compliance with company standards. This includes but is not limited to washing, drying and packaging. Job function to include stocking all housekeeping carts, cart rooms and laundry with appropriate product to ensure that PAR levels are maintained through the entire building, in compliance with company standards. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Job function to include setting up and maintaining the grab and go breakfast in accordance with company standards. Job function to include periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards. Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Responsible for maintaining overall hotel cleanliness. And any other duties as requested by the management team. The typical shift for this position is 11:00pm to 7:00am BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. For Colorado, Washington, California, Applicants Only: Night Guest Laundry Attend Part Time - $15.00 - $22.17 Hourly For New York City (Whitestone) Applicants Only: Night Guest Laundry Attend Part Time - $32.88 Hourly
Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to interact with guests and associates. Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned. Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to complete routine reports and correspondence. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to apply good judgment at all times. Ability to deal with problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds. Frequently required to bend and position self to access low areas. Frequently required to lift and/or move laundry and dishes up to 25 pounds. Occasionally must be able to push/pull carts weighing up to 50 lbs. Occasionally required to traverse heights and remain stabilize while doing so. While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence fumes or airborne particles and toxic or caustic chemicals, and risk of electical shock. The work environment will typically be at moderate to loud noise levels. The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Job Description POSITION PURPOSE AND SUMMARY The Night Guest Laundry Attendant ("NGLA") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant, MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. Job function to include assisting guests overnight, checking in and checking guests out in accordance with company guidelines and procedures. Job functions to include processing all laundry in compliance with company standards. This includes but is not limited to treating for stains, washing, drying and folding linens, terry, blankets, bedspreads, mattresspads and shower curtains. Job functions to include processing all dishware in compliance with company standards. This includes but is not limited to washing, drying and packaging. Job function to include stocking all housekeeping carts, cart rooms and laundry with appropriate product to ensure that PAR levels are maintained through the entire building, in compliance with company standards. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Job function to include setting up and maintaining the grab and go breakfast in accordance with company standards. Job function to include periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards. Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Responsible for maintaining overall hotel cleanliness. And any other duties as requested by the management team. The typical shift for this position is 11:00pm to 7:00am BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. For Colorado, Washington, California, Applicants Only: Night Guest Laundry Attend Part Time - $15.00 - $22.17 Hourly For New York City (Whitestone) Applicants Only: Night Guest Laundry Attend Part Time - $32.88 Hourly
Mar 27, 2024
Full time
Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to interact with guests and associates. Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned. Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to complete routine reports and correspondence. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to apply good judgment at all times. Ability to deal with problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds. Frequently required to bend and position self to access low areas. Frequently required to lift and/or move laundry and dishes up to 25 pounds. Occasionally must be able to push/pull carts weighing up to 50 lbs. Occasionally required to traverse heights and remain stabilize while doing so. While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence fumes or airborne particles and toxic or caustic chemicals, and risk of electical shock. The work environment will typically be at moderate to loud noise levels. The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Job Description POSITION PURPOSE AND SUMMARY The Night Guest Laundry Attendant ("NGLA") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant, MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. Job function to include assisting guests overnight, checking in and checking guests out in accordance with company guidelines and procedures. Job functions to include processing all laundry in compliance with company standards. This includes but is not limited to treating for stains, washing, drying and folding linens, terry, blankets, bedspreads, mattresspads and shower curtains. Job functions to include processing all dishware in compliance with company standards. This includes but is not limited to washing, drying and packaging. Job function to include stocking all housekeeping carts, cart rooms and laundry with appropriate product to ensure that PAR levels are maintained through the entire building, in compliance with company standards. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Job function to include setting up and maintaining the grab and go breakfast in accordance with company standards. Job function to include periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards. Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Responsible for maintaining overall hotel cleanliness. And any other duties as requested by the management team. The typical shift for this position is 11:00pm to 7:00am BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. For Colorado, Washington, California, Applicants Only: Night Guest Laundry Attend Part Time - $15.00 - $22.17 Hourly For New York City (Whitestone) Applicants Only: Night Guest Laundry Attend Part Time - $32.88 Hourly
Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to interact with guests and associates. Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned. Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to complete routine reports and correspondence. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to apply good judgment at all times. Ability to deal with problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds. Frequently required to bend and position self to access low areas. Frequently required to lift and/or move laundry and dishes up to 25 pounds. Occasionally must be able to push/pull carts weighing up to 50 lbs. Occasionally required to traverse heights and remain stabilize while doing so. While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence fumes or airborne particles and toxic or caustic chemicals, and risk of electical shock. The work environment will typically be at moderate to loud noise levels. The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Job Description POSITION PURPOSE AND SUMMARY The Night Guest Laundry Attendant ("NGLA") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant, MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. Job function to include assisting guests overnight, checking in and checking guests out in accordance with company guidelines and procedures. Job functions to include processing all laundry in compliance with company standards. This includes but is not limited to treating for stains, washing, drying and folding linens, terry, blankets, bedspreads, mattresspads and shower curtains. Job functions to include processing all dishware in compliance with company standards. This includes but is not limited to washing, drying and packaging. Job function to include stocking all housekeeping carts, cart rooms and laundry with appropriate product to ensure that PAR levels are maintained through the entire building, in compliance with company standards. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Job function to include setting up and maintaining the grab and go breakfast in accordance with company standards. Job function to include periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards. Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Responsible for maintaining overall hotel cleanliness. And any other duties as requested by the management team. The typical shift for this position is 11:00pm to 7:00am BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. For Colorado, Washington, California, Applicants Only: Night Guest Laundry Attend Part Time - $15.00 - $22.17 Hourly For New York City (Whitestone) Applicants Only: Night Guest Laundry Attend Part Time - $32.88 Hourly
Mar 27, 2024
Full time
Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to interact with guests and associates. Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned. Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to complete routine reports and correspondence. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to apply good judgment at all times. Ability to deal with problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds. Frequently required to bend and position self to access low areas. Frequently required to lift and/or move laundry and dishes up to 25 pounds. Occasionally must be able to push/pull carts weighing up to 50 lbs. Occasionally required to traverse heights and remain stabilize while doing so. While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence fumes or airborne particles and toxic or caustic chemicals, and risk of electical shock. The work environment will typically be at moderate to loud noise levels. The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Job Description POSITION PURPOSE AND SUMMARY The Night Guest Laundry Attendant ("NGLA") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant, MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. Job function to include assisting guests overnight, checking in and checking guests out in accordance with company guidelines and procedures. Job functions to include processing all laundry in compliance with company standards. This includes but is not limited to treating for stains, washing, drying and folding linens, terry, blankets, bedspreads, mattresspads and shower curtains. Job functions to include processing all dishware in compliance with company standards. This includes but is not limited to washing, drying and packaging. Job function to include stocking all housekeeping carts, cart rooms and laundry with appropriate product to ensure that PAR levels are maintained through the entire building, in compliance with company standards. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Job function to include setting up and maintaining the grab and go breakfast in accordance with company standards. Job function to include periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards. Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Responsible for maintaining overall hotel cleanliness. And any other duties as requested by the management team. The typical shift for this position is 11:00pm to 7:00am BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. For Colorado, Washington, California, Applicants Only: Night Guest Laundry Attend Part Time - $15.00 - $22.17 Hourly For New York City (Whitestone) Applicants Only: Night Guest Laundry Attend Part Time - $32.88 Hourly
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details The Fairfield Inn & Suites Orlando Ocoee is centrally located to the metro Orlando area with easy access to the Florida Turnpike, SR408 (East-West Expressway) and SR429 (Western Beltway). Nearby businesses include Manheim Florida Auto Auction, Health Central Hospital, West Oaks Mall, National Training Center (NTC) and Duke Energy. Neighboring cities include Windermere, historic downtown Winter Garden, Orlando, Clermont and Apopka.Downtown Orlando and the business district are a short 15 minute drive via the SR 408 expressway. The Central Florida Fairgrounds & Citrus Bowl are 10 minutes, Amway Center (Orlando Magic Basketball) is 15 minutes from the hotel. The Orlando Orange County Convention Center is a quick 20 minute drive by expressway. The LDS Orlando Temple is just a 15 minute drive. Orlando's world class attractions are all accessible by expressway from the hotel. Universal Studios Orlando is just 15 minutes, Sea World Orlando 20 minutes and Walt Disney World Resort 25 minutes. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Mar 27, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details The Fairfield Inn & Suites Orlando Ocoee is centrally located to the metro Orlando area with easy access to the Florida Turnpike, SR408 (East-West Expressway) and SR429 (Western Beltway). Nearby businesses include Manheim Florida Auto Auction, Health Central Hospital, West Oaks Mall, National Training Center (NTC) and Duke Energy. Neighboring cities include Windermere, historic downtown Winter Garden, Orlando, Clermont and Apopka.Downtown Orlando and the business district are a short 15 minute drive via the SR 408 expressway. The Central Florida Fairgrounds & Citrus Bowl are 10 minutes, Amway Center (Orlando Magic Basketball) is 15 minutes from the hotel. The Orlando Orange County Convention Center is a quick 20 minute drive by expressway. The LDS Orlando Temple is just a 15 minute drive. Orlando's world class attractions are all accessible by expressway from the hotel. Universal Studios Orlando is just 15 minutes, Sea World Orlando 20 minutes and Walt Disney World Resort 25 minutes. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan