It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY Responsible for the successful overall supervision of all activities related to all Hotel Departments, ensuring smooth and efficient operation, maximum occupancy, and optimum guest service and satisfaction. ESSENTIAL DUTIES OF THE POSITION Guides and supports Front desk team members in the daily performance of their duties to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation. Resolves guest issues, complaints and problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service. Ensures safety by following guest check in and security procedures and reporting suspicious activity. Communicates to Hotel Management any guest, associate or guestroom problems. Provides technical support to front desk and housekeeping staff when needed. Ensures a maximum level of service and satisfaction is achieved and maintained. Posts charges to guest accounts and processes payment of accounts. Ensures all reservations have form of payment, and responsible for accounts without payment on non-zero balance report. Facilitates the flow of information throughout the property during the specific shift. Performs the duties of Guest Service Agent, Bell Person, and PBX Operator when staffing levels demand. Works the Front Desk during peak hours of check-in and check-out to decrease the check in and check-out time for our guests. Responsible for maintaining a consistent, regular attendance record. All other duties as assigned. COMPETENCIES Values based leader and active role model in living and teaching the MLCV Way. Act as an advocate for property strategies that further support the department's needs. Delivering guest service that is more immersive, customized and responsible to changing expectations. Organized and flexible to meet the needs of the business, guests and associates. Understanding of company/business needs. EDUCATION and/or EXPERIENCE High school diploma, general education degree (GED) or ability to pass our Basic Skills Assessment. Six (6) months experience in a Hotel required. Or successful completion of a related company approved development placement program
Mar 20, 2024
Full time
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY Responsible for the successful overall supervision of all activities related to all Hotel Departments, ensuring smooth and efficient operation, maximum occupancy, and optimum guest service and satisfaction. ESSENTIAL DUTIES OF THE POSITION Guides and supports Front desk team members in the daily performance of their duties to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation. Resolves guest issues, complaints and problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service. Ensures safety by following guest check in and security procedures and reporting suspicious activity. Communicates to Hotel Management any guest, associate or guestroom problems. Provides technical support to front desk and housekeeping staff when needed. Ensures a maximum level of service and satisfaction is achieved and maintained. Posts charges to guest accounts and processes payment of accounts. Ensures all reservations have form of payment, and responsible for accounts without payment on non-zero balance report. Facilitates the flow of information throughout the property during the specific shift. Performs the duties of Guest Service Agent, Bell Person, and PBX Operator when staffing levels demand. Works the Front Desk during peak hours of check-in and check-out to decrease the check in and check-out time for our guests. Responsible for maintaining a consistent, regular attendance record. All other duties as assigned. COMPETENCIES Values based leader and active role model in living and teaching the MLCV Way. Act as an advocate for property strategies that further support the department's needs. Delivering guest service that is more immersive, customized and responsible to changing expectations. Organized and flexible to meet the needs of the business, guests and associates. Understanding of company/business needs. EDUCATION and/or EXPERIENCE High school diploma, general education degree (GED) or ability to pass our Basic Skills Assessment. Six (6) months experience in a Hotel required. Or successful completion of a related company approved development placement program
Position will answer questions and make reservations in a courteous and efficient manner for internal and external customers relating to any Reynolds Lake Oconee amenity or activity. Deliver exemplary service to external customers from check-in to check-out. DUTIES & RESPONSIBILITIES: Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers. Answer and accurately document all calls for reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller's request. Review and familiarize yourself with all activities/events taking place on property and in the local community. Make and confirm all reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events. Cover Corporate Front Desk shifts as scheduled & assist with Corporate Front Desk duties during coverage. Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries. Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms. Check Departmental & Personal email and return messages promptly. Check/Update the Golf Cancellation Policy daily on the Golf Course Status page. Communicate with entire team pertinent information provided directly to you. Audit reservation systems to ensure correct bookings for members and guests. Monitor all event waitlists for the opportunity to accommodate. Notify Management if anything seems amiss with system set-ups for tee times and reservations. Stand and greet guests arriving/departing Reynolds Lake Oconee upon entrance and departure of the building. Process arrivals and offer beverage to guests while they wait. Complete daily checklists per scheduled shift. Contact housekeeping and/or maintenance staff with guest related requests and concerns. Log any maintenance concerns and provide service recovery to guests. Process departures, ensuring that all billing amounts and information are correct. Complete daily reservation Audit Report for Accounting. Take inventory of office supplies & maintain a clean & well-stocked coffee station throughout the day. Ensure interior office is closed and locked securely upon end of each day. Perform other duties as directed by Management. QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION: 2 years office-related & customer service experience. Knowledge of the hospitality industry is preferred. Intermediate computer skills using Microsoft Word & Excel. Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously. Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests. Ability to handle multiple calls while maintaining a calm demeanor. Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation. Ability to lift up to 50lbs. Job requires sitting at desk (70%) and standing & greeting (30%). Benefits: Medical, dental, vision and life insurance Paid time off: 1 week paid vacation after 6 months; 3 sick & personal days, and 10 holidays after 90 days 401(k) with company match Flexible spending and health savings accounts LTD and STD Employee discounts: food, retail merchandise, boat rentals Golf privileges
Mar 19, 2024
Full time
Position will answer questions and make reservations in a courteous and efficient manner for internal and external customers relating to any Reynolds Lake Oconee amenity or activity. Deliver exemplary service to external customers from check-in to check-out. DUTIES & RESPONSIBILITIES: Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers. Answer and accurately document all calls for reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller's request. Review and familiarize yourself with all activities/events taking place on property and in the local community. Make and confirm all reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events. Cover Corporate Front Desk shifts as scheduled & assist with Corporate Front Desk duties during coverage. Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries. Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms. Check Departmental & Personal email and return messages promptly. Check/Update the Golf Cancellation Policy daily on the Golf Course Status page. Communicate with entire team pertinent information provided directly to you. Audit reservation systems to ensure correct bookings for members and guests. Monitor all event waitlists for the opportunity to accommodate. Notify Management if anything seems amiss with system set-ups for tee times and reservations. Stand and greet guests arriving/departing Reynolds Lake Oconee upon entrance and departure of the building. Process arrivals and offer beverage to guests while they wait. Complete daily checklists per scheduled shift. Contact housekeeping and/or maintenance staff with guest related requests and concerns. Log any maintenance concerns and provide service recovery to guests. Process departures, ensuring that all billing amounts and information are correct. Complete daily reservation Audit Report for Accounting. Take inventory of office supplies & maintain a clean & well-stocked coffee station throughout the day. Ensure interior office is closed and locked securely upon end of each day. Perform other duties as directed by Management. QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION: 2 years office-related & customer service experience. Knowledge of the hospitality industry is preferred. Intermediate computer skills using Microsoft Word & Excel. Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously. Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests. Ability to handle multiple calls while maintaining a calm demeanor. Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation. Ability to lift up to 50lbs. Job requires sitting at desk (70%) and standing & greeting (30%). Benefits: Medical, dental, vision and life insurance Paid time off: 1 week paid vacation after 6 months; 3 sick & personal days, and 10 holidays after 90 days 401(k) with company match Flexible spending and health savings accounts LTD and STD Employee discounts: food, retail merchandise, boat rentals Golf privileges
Avion Hospitality Employee Services LLC
Eatontown, New Jersey
The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Complies with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. Always maintains a friendly and warm demeanor. Set the standard for guest relations at the Front Desk. Obtain all necessary information when taking room reservations. Monitor all V.I.P. and special guest requests. Review Front Office log and Trace File daily. Fully comprehend and execute all relevant phases of the front desk computer system. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Be aware of all rates, packages, and promotions currently underway. Be familiar with all in-house groups. Be aware of all closed out and restricted dates. Follow and enforce all Avion Hospitality hotel credit policies. Be able to perform all duties of Guest Services Agent. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel (set example for other employees, be the team leader). Assist the G.S.M. in ensuring that employees are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log). Have knowledge of and assist in all emergency procedures as required. Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and all other employees. Ensure the maximization of room revenue through Rooms Merchandising. Answer all guest inquiries in a timely and professional nature. Be involved in departmental meetings, planning and execution. Help maintain productivity levels at or above budgeted standards. Perform any other duty as required by management. Assist in training of new hires and current employees on a regular basis. Attend meetings as required by management. Requirements At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must have a valid driver's license for the applicable state. Ability to convey information and ideas clearly. Ability to evaluate and select among alternative courses of action quickly and accurately. Ability to work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results. Ability to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Maintains composure and objectivity under pressure. Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Able to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the need. Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Ability to work with and understand financial information and data, and basic arithmetic
Mar 18, 2024
Full time
The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Complies with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. Always maintains a friendly and warm demeanor. Set the standard for guest relations at the Front Desk. Obtain all necessary information when taking room reservations. Monitor all V.I.P. and special guest requests. Review Front Office log and Trace File daily. Fully comprehend and execute all relevant phases of the front desk computer system. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Be aware of all rates, packages, and promotions currently underway. Be familiar with all in-house groups. Be aware of all closed out and restricted dates. Follow and enforce all Avion Hospitality hotel credit policies. Be able to perform all duties of Guest Services Agent. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel (set example for other employees, be the team leader). Assist the G.S.M. in ensuring that employees are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log). Have knowledge of and assist in all emergency procedures as required. Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and all other employees. Ensure the maximization of room revenue through Rooms Merchandising. Answer all guest inquiries in a timely and professional nature. Be involved in departmental meetings, planning and execution. Help maintain productivity levels at or above budgeted standards. Perform any other duty as required by management. Assist in training of new hires and current employees on a regular basis. Attend meetings as required by management. Requirements At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must have a valid driver's license for the applicable state. Ability to convey information and ideas clearly. Ability to evaluate and select among alternative courses of action quickly and accurately. Ability to work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results. Ability to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Maintains composure and objectivity under pressure. Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Able to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the need. Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Ability to work with and understand financial information and data, and basic arithmetic
Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Hampton Inn & Suites Vilano Beach The Guest Services Supervisor primarily supervises Front Office team members to ensure efficient and smooth operations for producing guest satisfaction. Essential Duties and Responsibilities include the following. Other duties may be assigned. - Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor. - Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner. - Maintains a thorough knowledge of the room locations, types of rooms, package plans, and all hotel facilities/amenities. - Oversees and supervises guest arrivals and departures with the front office executive. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to guest inquiries regarding reservations, hotel information, and guest concerns. - Uses suggestive selling techniques to sell room nights, increase occupancy, and revenue. - Reviews arrival list for all arrivals and VIPs to check room allocations, amenities, and special requests. - Reviews no-show and cancelled reservations and processes charges according to hotel's policy. - Monitors telephone etiquette and general performance of Front Desk staff daily. - Integrates and trains employees, providing support for skills development. - Ensures that all front desk employees are well presented and punctual. - Resolves guest issues and complaints in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. - Ensures Front Office logbook and hotel logbook is always updated and actioned upon. - Ensures safety for all hotel guests and team members by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. - Has a good knowledge of all systems and standard operating procedures of Front Office. - Ensures that guest documentation and information is available and up to date. - Performs any other duties as assigned by management. Qualifications 1. Degree or diploma in Hospitality Management, Business Administration, or related field. 2. Minimum 2 years of customer service experience required, hospitality industry preferred. 3. Should be able to work independently and with minimum supervision. 4. Excellent customer service skills. 5. Ability to read, write, and speak effectively in English in order to communicate with guests and team members. 6. Have a strong attention to details. 7. Must be able to multi-task. 8. Must be a team player. Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.
Mar 04, 2024
Full time
Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Hampton Inn & Suites Vilano Beach The Guest Services Supervisor primarily supervises Front Office team members to ensure efficient and smooth operations for producing guest satisfaction. Essential Duties and Responsibilities include the following. Other duties may be assigned. - Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor. - Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner. - Maintains a thorough knowledge of the room locations, types of rooms, package plans, and all hotel facilities/amenities. - Oversees and supervises guest arrivals and departures with the front office executive. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to guest inquiries regarding reservations, hotel information, and guest concerns. - Uses suggestive selling techniques to sell room nights, increase occupancy, and revenue. - Reviews arrival list for all arrivals and VIPs to check room allocations, amenities, and special requests. - Reviews no-show and cancelled reservations and processes charges according to hotel's policy. - Monitors telephone etiquette and general performance of Front Desk staff daily. - Integrates and trains employees, providing support for skills development. - Ensures that all front desk employees are well presented and punctual. - Resolves guest issues and complaints in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. - Ensures Front Office logbook and hotel logbook is always updated and actioned upon. - Ensures safety for all hotel guests and team members by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. - Has a good knowledge of all systems and standard operating procedures of Front Office. - Ensures that guest documentation and information is available and up to date. - Performs any other duties as assigned by management. Qualifications 1. Degree or diploma in Hospitality Management, Business Administration, or related field. 2. Minimum 2 years of customer service experience required, hospitality industry preferred. 3. Should be able to work independently and with minimum supervision. 4. Excellent customer service skills. 5. Ability to read, write, and speak effectively in English in order to communicate with guests and team members. 6. Have a strong attention to details. 7. Must be able to multi-task. 8. Must be a team player. Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.
AVA Rafting & Zipline: Guest Service Supervisor Now Accepting Applications for the 2024 Summer Season! Location: Buena Vista, CO Schedule: Seasonal Full Time Pay Rate: $16.00 - $17.00/hr. DOE, + Monthly Sales Bonus if goals are met, + end-of-season bonus upon completion of contract Why not work for the best adventure guide company in the state of Colorado. AVA has several locations that all offer their own unique opportunities and activities (so much more than rafting and ziplining). Employees enjoy consistent work where they help make lifetime memories for their guests every day. The good times don't stop on your days off as AVA employees can experience any of our activities they want for free. Our positive and energetic culture have led countless co-workers to friends and memories that last a lifetime. There are even opportunities for year-round employment through our sister companies, Breckenridge Ski & Sport and Peak 1 Express. What are you waiting for? Adventure awaits. Why work for AVA Rafting & Zipline? Click Here! Perks: End of Season Bonus Monthly Sales Bonuses Free Adventure Trips with AVA Free Shared Shuttle Services with Peak 1 Express Free Ski, Snowboard and Bike Rentals with Breckenridge Ski & Sport Year-round work opportunities available through AVA, Peak 1 Express and Breckenridge Ski & Sport Health Insurance & 401(k) offered to full-time, year-round employees Rec Center Access offered at Idaho Springs Location (additional cost to the employee) Employee Campground offered at Buena Vista and Idaho Springs Locations! ProForm Deals Available to All Employees Discounts for Friends & Family on AVA Adventure Trips Discounts for Friends & Family on Peak 1 Express Services Requirements: Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience. Hire, maintain, and train employees on delivering highest level of guest service, sales skills, and performing all tasks required of Retail/Office Staff Manage and communicate daily sales goals for retail/photo sales Ensure financial accountability for office, including daily transactions and balancing end of day reports (both POS and Adventure Res), security of on-premise monies, bank deposits, change orders and adequate change in stock. Create weekly schedule for all Retail/Office Staff Maintain high knowledge base of POS system and ARS Oversee all incoming retail orders at beginning of season and throughout season: creating new inventory items, processing in POS system (POS and receiving orders), tagging, organizing and getting merchandise on floor in timely manner Maintain full knowledge of all products in store Oversee reorders throughout season of store's products, communicate with Merchandising Manager in Breckenridge on reorders Direct full-store monthly inventory Oversee and take responsibility for completion of the following: Cleanliness and organization at all times of store, restrooms, offices, break rooms, storage spaces Pick up trash around Outpost Daily watering schedule for flowers and grass Produce daily check-in reports for all activities All waivers collected and properly signed for all trips, organized by trip/TL sheet Double check any outstanding balances or notes from Breckenridge sales/reservations office, collect and file necessary vouchers Supplies ordered and kept in stock for cleaning, bathrooms, office supplies, photo sales. Create and maintain organization systems for retail storage, paperwork and reports Maintain functioning computers and computer systems for photo programs/sales, POS programs/sales, ARS, internet service, clock-in computers and any other office computers. Check and reply to emails daily Work with Property Manager to maintain cleanliness and upkeep of entire Outpost property Work with Operations Managers and General Manager on any other assigned tasks Perform all tasks of Guest Service Staff (see job description) Must be able to pass criminal background check Understand and exemplify AVA core values, vision and mission Click Here to view AVA Core Values, Vision & Mission Preferred Experience: Strong understanding of guest service. Customer Service/Communication Skills Completion of High School level education or higher If you are interested in joining the AVA Team this summer, then please apply today! AVA strives to deliver the very highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests. As leaders in our industry, we set examples in safety, professionalism, outdoor skills and guest service, while providing low-impact environmental recreation. Apply Today! AVA Rafting & Zipline is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status or any other status protected by applicable law. Job Listing Anticipated Close Date: 5/1/2024
Mar 04, 2024
Full time
AVA Rafting & Zipline: Guest Service Supervisor Now Accepting Applications for the 2024 Summer Season! Location: Buena Vista, CO Schedule: Seasonal Full Time Pay Rate: $16.00 - $17.00/hr. DOE, + Monthly Sales Bonus if goals are met, + end-of-season bonus upon completion of contract Why not work for the best adventure guide company in the state of Colorado. AVA has several locations that all offer their own unique opportunities and activities (so much more than rafting and ziplining). Employees enjoy consistent work where they help make lifetime memories for their guests every day. The good times don't stop on your days off as AVA employees can experience any of our activities they want for free. Our positive and energetic culture have led countless co-workers to friends and memories that last a lifetime. There are even opportunities for year-round employment through our sister companies, Breckenridge Ski & Sport and Peak 1 Express. What are you waiting for? Adventure awaits. Why work for AVA Rafting & Zipline? Click Here! Perks: End of Season Bonus Monthly Sales Bonuses Free Adventure Trips with AVA Free Shared Shuttle Services with Peak 1 Express Free Ski, Snowboard and Bike Rentals with Breckenridge Ski & Sport Year-round work opportunities available through AVA, Peak 1 Express and Breckenridge Ski & Sport Health Insurance & 401(k) offered to full-time, year-round employees Rec Center Access offered at Idaho Springs Location (additional cost to the employee) Employee Campground offered at Buena Vista and Idaho Springs Locations! ProForm Deals Available to All Employees Discounts for Friends & Family on AVA Adventure Trips Discounts for Friends & Family on Peak 1 Express Services Requirements: Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience. Hire, maintain, and train employees on delivering highest level of guest service, sales skills, and performing all tasks required of Retail/Office Staff Manage and communicate daily sales goals for retail/photo sales Ensure financial accountability for office, including daily transactions and balancing end of day reports (both POS and Adventure Res), security of on-premise monies, bank deposits, change orders and adequate change in stock. Create weekly schedule for all Retail/Office Staff Maintain high knowledge base of POS system and ARS Oversee all incoming retail orders at beginning of season and throughout season: creating new inventory items, processing in POS system (POS and receiving orders), tagging, organizing and getting merchandise on floor in timely manner Maintain full knowledge of all products in store Oversee reorders throughout season of store's products, communicate with Merchandising Manager in Breckenridge on reorders Direct full-store monthly inventory Oversee and take responsibility for completion of the following: Cleanliness and organization at all times of store, restrooms, offices, break rooms, storage spaces Pick up trash around Outpost Daily watering schedule for flowers and grass Produce daily check-in reports for all activities All waivers collected and properly signed for all trips, organized by trip/TL sheet Double check any outstanding balances or notes from Breckenridge sales/reservations office, collect and file necessary vouchers Supplies ordered and kept in stock for cleaning, bathrooms, office supplies, photo sales. Create and maintain organization systems for retail storage, paperwork and reports Maintain functioning computers and computer systems for photo programs/sales, POS programs/sales, ARS, internet service, clock-in computers and any other office computers. Check and reply to emails daily Work with Property Manager to maintain cleanliness and upkeep of entire Outpost property Work with Operations Managers and General Manager on any other assigned tasks Perform all tasks of Guest Service Staff (see job description) Must be able to pass criminal background check Understand and exemplify AVA core values, vision and mission Click Here to view AVA Core Values, Vision & Mission Preferred Experience: Strong understanding of guest service. Customer Service/Communication Skills Completion of High School level education or higher If you are interested in joining the AVA Team this summer, then please apply today! AVA strives to deliver the very highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests. As leaders in our industry, we set examples in safety, professionalism, outdoor skills and guest service, while providing low-impact environmental recreation. Apply Today! AVA Rafting & Zipline is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status or any other status protected by applicable law. Job Listing Anticipated Close Date: 5/1/2024
AVA Rafting & Zipline: Guest Service Supervisor Now Accepting Applications for the 2024 Summer Season! Location: Kremmling, CO Schedule: Seasonal Full Time Pay Rate: $16.50-17.50/hr. DOE, + Monthly Sales Bonus if goals are met, + end-of-season bonus upon completion of contract Why not work for the best adventure guide company in the state of Colorado. AVA has several locations that all offer their own unique opportunities and activities (so much more than rafting and ziplining). Employees enjoy consistent work where they help make lifetime memories for their guests every day. The good times don't stop on your days off as AVA employees can experience any of our activities they want for free. Our positive and energetic culture have led countless co-workers to friends and memories that last a lifetime. There are even opportunities for year-round employment through our sister companies, Breckenridge Ski & Sport and Peak 1 Express. What are you waiting for? Adventure awaits. Why work for AVA Rafting & Zipline? Click Here! Perks: End of Season Bonus Monthly Sales Bonuses Free Adventure Trips with AVA Free Shared Shuttle Services with Peak 1 Express Free Ski, Snowboard and Bike Rentals with Breckenridge Ski & Sport Year-round work opportunities available through AVA, Peak 1 Express and Breckenridge Ski & Sport Health Insurance & 401(k) offered to full-time, year-round employees Rec Center Access offered at Idaho Springs Location (additional cost to the employee) Employee Campground offered at Buena Vista and Idaho Springs Locations! ProForm Deals Available to All Employees Discounts for Friends & Family on AVA Adventure Trips Discounts for Friends & Family on Peak 1 Express Services Requirements: Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience. Hire, maintain, and train employees on delivering highest level of guest service, sales skills, and performing all tasks required of Retail/Office Staff Manage and communicate daily sales goals for retail/photo sales Ensure financial accountability for office, including daily transactions and balancing end of day reports (both POS and Adventure Res), security of on-premise monies, bank deposits, change orders and adequate change in stock. Create weekly schedule for all Retail/Office Staff Maintain high knowledge base of POS system and ARS Oversee all incoming retail orders at beginning of season and throughout season: creating new inventory items, processing in POS system (POS and receiving orders), tagging, organizing and getting merchandise on floor in timely manner Maintain full knowledge of all products in store Oversee reorders throughout season of store's products, communicate with Merchandising Manager in Breckenridge on reorders Direct full-store monthly inventory Oversee and take responsibility for completion of the following: Cleanliness and organization at all times of store, restrooms, offices, break rooms, storage spaces Pick up trash around Outpost Daily watering schedule for flowers and grass Produce daily check-in reports for all activities All waivers collected and properly signed for all trips, organized by trip/TL sheet Double check any outstanding balances or notes from Breckenridge sales/reservations office, collect and file necessary vouchers Supplies ordered and kept in stock for cleaning, bathrooms, office supplies, photo sales. Create and maintain organization systems for retail storage, paperwork and reports Maintain functioning computers and computer systems for photo programs/sales, POS programs/sales, ARS, internet service, clock-in computers and any other office computers. Check and reply to emails daily Work with Property Manager to maintain cleanliness and upkeep of entire Outpost property Work with Operations Managers and General Manager on any other assigned tasks Perform all tasks of Guest Service Staff (see job description) Must be able to pass criminal background check Understand and exemplify AVA core values, vision and mission Click Here to view AVA Core Values, Vision & Mission Preferred Experience: Strong understanding of guest service. Customer Service/Communication Skills Completion of High School level education or higher If you are interested in joining the AVA Team this summer, then please apply today! AVA strives to deliver the very highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests. As leaders in our industry, we set examples in safety, professionalism, outdoor skills and guest service, while providing low-impact environmental recreation. Apply Today! AVA Rafting & Zipline is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status or any other status protected by applicable law. Job Listing Anticipated Close Date: 5/1/2024
Mar 04, 2024
Full time
AVA Rafting & Zipline: Guest Service Supervisor Now Accepting Applications for the 2024 Summer Season! Location: Kremmling, CO Schedule: Seasonal Full Time Pay Rate: $16.50-17.50/hr. DOE, + Monthly Sales Bonus if goals are met, + end-of-season bonus upon completion of contract Why not work for the best adventure guide company in the state of Colorado. AVA has several locations that all offer their own unique opportunities and activities (so much more than rafting and ziplining). Employees enjoy consistent work where they help make lifetime memories for their guests every day. The good times don't stop on your days off as AVA employees can experience any of our activities they want for free. Our positive and energetic culture have led countless co-workers to friends and memories that last a lifetime. There are even opportunities for year-round employment through our sister companies, Breckenridge Ski & Sport and Peak 1 Express. What are you waiting for? Adventure awaits. Why work for AVA Rafting & Zipline? Click Here! Perks: End of Season Bonus Monthly Sales Bonuses Free Adventure Trips with AVA Free Shared Shuttle Services with Peak 1 Express Free Ski, Snowboard and Bike Rentals with Breckenridge Ski & Sport Year-round work opportunities available through AVA, Peak 1 Express and Breckenridge Ski & Sport Health Insurance & 401(k) offered to full-time, year-round employees Rec Center Access offered at Idaho Springs Location (additional cost to the employee) Employee Campground offered at Buena Vista and Idaho Springs Locations! ProForm Deals Available to All Employees Discounts for Friends & Family on AVA Adventure Trips Discounts for Friends & Family on Peak 1 Express Services Requirements: Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience. Hire, maintain, and train employees on delivering highest level of guest service, sales skills, and performing all tasks required of Retail/Office Staff Manage and communicate daily sales goals for retail/photo sales Ensure financial accountability for office, including daily transactions and balancing end of day reports (both POS and Adventure Res), security of on-premise monies, bank deposits, change orders and adequate change in stock. Create weekly schedule for all Retail/Office Staff Maintain high knowledge base of POS system and ARS Oversee all incoming retail orders at beginning of season and throughout season: creating new inventory items, processing in POS system (POS and receiving orders), tagging, organizing and getting merchandise on floor in timely manner Maintain full knowledge of all products in store Oversee reorders throughout season of store's products, communicate with Merchandising Manager in Breckenridge on reorders Direct full-store monthly inventory Oversee and take responsibility for completion of the following: Cleanliness and organization at all times of store, restrooms, offices, break rooms, storage spaces Pick up trash around Outpost Daily watering schedule for flowers and grass Produce daily check-in reports for all activities All waivers collected and properly signed for all trips, organized by trip/TL sheet Double check any outstanding balances or notes from Breckenridge sales/reservations office, collect and file necessary vouchers Supplies ordered and kept in stock for cleaning, bathrooms, office supplies, photo sales. Create and maintain organization systems for retail storage, paperwork and reports Maintain functioning computers and computer systems for photo programs/sales, POS programs/sales, ARS, internet service, clock-in computers and any other office computers. Check and reply to emails daily Work with Property Manager to maintain cleanliness and upkeep of entire Outpost property Work with Operations Managers and General Manager on any other assigned tasks Perform all tasks of Guest Service Staff (see job description) Must be able to pass criminal background check Understand and exemplify AVA core values, vision and mission Click Here to view AVA Core Values, Vision & Mission Preferred Experience: Strong understanding of guest service. Customer Service/Communication Skills Completion of High School level education or higher If you are interested in joining the AVA Team this summer, then please apply today! AVA strives to deliver the very highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests. As leaders in our industry, we set examples in safety, professionalism, outdoor skills and guest service, while providing low-impact environmental recreation. Apply Today! AVA Rafting & Zipline is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status or any other status protected by applicable law. Job Listing Anticipated Close Date: 5/1/2024
Overview: $16.90 / hour This position is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly. Part-time Position Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs Responsibilities: Processes guest, group, travel agent, company, internet, FIT and other types of reservations in accordance with company policy. Provides the guest with the correct information on room occupancy, cost of room, available packages, and contents of the guest rooms both standard and upgraded. Ensures that all reservations are accurate and the required deposits are obtained. Answers the telephones in a courteous and friendly manner, providing prompt and quality service. Has knowledge of each block code and ensures that each reservation is coded correctly. Ensures group rooming lists are entered correctly with proper routing, if necessary. Obtains credit card information and ensure that this information is secure to protect the guests. Qualifications: Prefer one year experience Hotel Front Desk Must be friendly and outgoing. Must have excellent communication and interpersonal skills and the ability to deal with the guest both in person and over the phone. Must be able to perfom a multiple tasks in a fast paced enviornment. Must have a basic knowledge of computers, math and be able to type 25 wpm. Telephone experience preferred.
Mar 25, 2024
Full time
Overview: $16.90 / hour This position is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly. Part-time Position Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs Responsibilities: Processes guest, group, travel agent, company, internet, FIT and other types of reservations in accordance with company policy. Provides the guest with the correct information on room occupancy, cost of room, available packages, and contents of the guest rooms both standard and upgraded. Ensures that all reservations are accurate and the required deposits are obtained. Answers the telephones in a courteous and friendly manner, providing prompt and quality service. Has knowledge of each block code and ensures that each reservation is coded correctly. Ensures group rooming lists are entered correctly with proper routing, if necessary. Obtains credit card information and ensure that this information is secure to protect the guests. Qualifications: Prefer one year experience Hotel Front Desk Must be friendly and outgoing. Must have excellent communication and interpersonal skills and the ability to deal with the guest both in person and over the phone. Must be able to perfom a multiple tasks in a fast paced enviornment. Must have a basic knowledge of computers, math and be able to type 25 wpm. Telephone experience preferred.
Overview: $16.90 / hour This position is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly. Part-time Position Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs Responsibilities: Processes guest, group, travel agent, company, internet, FIT and other types of reservations in accordance with company policy. Provides the guest with the correct information on room occupancy, cost of room, available packages, and contents of the guest rooms both standard and upgraded. Ensures that all reservations are accurate and the required deposits are obtained. Answers the telephones in a courteous and friendly manner, providing prompt and quality service. Has knowledge of each block code and ensures that each reservation is coded correctly. Ensures group rooming lists are entered correctly with proper routing, if necessary. Obtains credit card information and ensure that this information is secure to protect the guests. Qualifications: Prefer one year experience Hotel Front Desk Must be friendly and outgoing. Must have excellent communication and interpersonal skills and the ability to deal with the guest both in person and over the phone. Must be able to perfom a multiple tasks in a fast paced enviornment. Must have a basic knowledge of computers, math and be able to type 25 wpm. Telephone experience preferred.
Mar 25, 2024
Full time
Overview: $16.90 / hour This position is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly. Part-time Position Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs Responsibilities: Processes guest, group, travel agent, company, internet, FIT and other types of reservations in accordance with company policy. Provides the guest with the correct information on room occupancy, cost of room, available packages, and contents of the guest rooms both standard and upgraded. Ensures that all reservations are accurate and the required deposits are obtained. Answers the telephones in a courteous and friendly manner, providing prompt and quality service. Has knowledge of each block code and ensures that each reservation is coded correctly. Ensures group rooming lists are entered correctly with proper routing, if necessary. Obtains credit card information and ensure that this information is secure to protect the guests. Qualifications: Prefer one year experience Hotel Front Desk Must be friendly and outgoing. Must have excellent communication and interpersonal skills and the ability to deal with the guest both in person and over the phone. Must be able to perfom a multiple tasks in a fast paced enviornment. Must have a basic knowledge of computers, math and be able to type 25 wpm. Telephone experience preferred.
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time salaried position starting at $40k annually + benefits. Depending on Experience. Located in Taos, NM. Working out of our El Monte Sagrado Resort & Spa. Position Purpose: The Guest Experience Manager and their team helps sets the tone for the Heritage experience as the main points of contact for duration of a guests stay. The Guest Experience Managers are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Manager and team will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Manager is an essential support to the Front of House team in creating unforgettable experiences for guests. Supervisory Responsibilities: Lead Guest Experience Hosts, Guest Experience Hosts, Bellman, Valet, and in house PBX Essential Duties and Functions/Responsibilities/Tasks: Work under dotted line direction of property General Manager and Corporate Director of Guest Experience, while reporting directly to either the Director of Rooms or Director of Operations depending on hotel. Maintain high level of positive and professional approach with employees, coworkers, and guests. Set goals for performance that coincide with Heritage's plans and vision. This position is responsible for being the first point of contact in guest service recovery for the property. Review occupancy and event levels at property and schedule department employees accordingly and within budget. Drive morale positively as the accountable party to be present and visible to guests and team members. Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued. Perform interview, hire, disciplinary, and termination actions when necessary for team members. Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved. Provide highly knowledgeable and innovative community minded recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Monitor blocks and additional blocking as needed, i.e. special requests, suites, etc. Maintain an efficient system of communication between the Front Office and all other departments, with particular regard to guest's arrivals and departures. Manage all aspects (including challenges) of our reservations system. Resourcefully solve any issues that arise and seize control of any problematic situation. Interact with guests and on a frequent basis to obtain feedback of their experiences on property; utilizes guest feedback to recognize excellent front of house service performance and improve service delivery. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Other duties as assigned consistent with the functions of this position as needed at the property. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, house accounts, and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, house accounts, comps, etc. Operate all aspects of the Front Office computer system, including, report generation and analysis. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all credit policies. Review daily Front Office work and activity reports generated by Night Audit. Maintain an organized filing system with documentation of purchases, vouchering, schedules, forecasts, reports, checklists and tracking logs. HC1 Requirements: Proven leadership experience in a hotel setting required, with a passion to provide exemplary guest service. 2-3 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience a must. Must be highly knowledgeable and openly willing to be creative in curating an experience for the guest in the hotel and city for which this position is listed. This requires expertise on local dining, entertainment, events and attractions in the area of the hotel and the greater city area. Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal and written communication and ability to multitask while maintaining poise. Strong knowledge of hospitality software and MS Office required. Ability and willingness to work flexible long hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. High school diploma or equivalent experience/training required; some college preferred. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 0 Yearly Salary PI8185dbd6fbf8-4986
Mar 24, 2024
Full time
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time salaried position starting at $40k annually + benefits. Depending on Experience. Located in Taos, NM. Working out of our El Monte Sagrado Resort & Spa. Position Purpose: The Guest Experience Manager and their team helps sets the tone for the Heritage experience as the main points of contact for duration of a guests stay. The Guest Experience Managers are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Manager and team will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Manager is an essential support to the Front of House team in creating unforgettable experiences for guests. Supervisory Responsibilities: Lead Guest Experience Hosts, Guest Experience Hosts, Bellman, Valet, and in house PBX Essential Duties and Functions/Responsibilities/Tasks: Work under dotted line direction of property General Manager and Corporate Director of Guest Experience, while reporting directly to either the Director of Rooms or Director of Operations depending on hotel. Maintain high level of positive and professional approach with employees, coworkers, and guests. Set goals for performance that coincide with Heritage's plans and vision. This position is responsible for being the first point of contact in guest service recovery for the property. Review occupancy and event levels at property and schedule department employees accordingly and within budget. Drive morale positively as the accountable party to be present and visible to guests and team members. Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued. Perform interview, hire, disciplinary, and termination actions when necessary for team members. Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved. Provide highly knowledgeable and innovative community minded recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Monitor blocks and additional blocking as needed, i.e. special requests, suites, etc. Maintain an efficient system of communication between the Front Office and all other departments, with particular regard to guest's arrivals and departures. Manage all aspects (including challenges) of our reservations system. Resourcefully solve any issues that arise and seize control of any problematic situation. Interact with guests and on a frequent basis to obtain feedback of their experiences on property; utilizes guest feedback to recognize excellent front of house service performance and improve service delivery. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Other duties as assigned consistent with the functions of this position as needed at the property. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, house accounts, and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, house accounts, comps, etc. Operate all aspects of the Front Office computer system, including, report generation and analysis. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all credit policies. Review daily Front Office work and activity reports generated by Night Audit. Maintain an organized filing system with documentation of purchases, vouchering, schedules, forecasts, reports, checklists and tracking logs. HC1 Requirements: Proven leadership experience in a hotel setting required, with a passion to provide exemplary guest service. 2-3 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience a must. Must be highly knowledgeable and openly willing to be creative in curating an experience for the guest in the hotel and city for which this position is listed. This requires expertise on local dining, entertainment, events and attractions in the area of the hotel and the greater city area. Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal and written communication and ability to multitask while maintaining poise. Strong knowledge of hospitality software and MS Office required. Ability and willingness to work flexible long hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. High school diploma or equivalent experience/training required; some college preferred. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 0 Yearly Salary PI8185dbd6fbf8-4986
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Mar 23, 2024
Full time
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The Joule Dallas, TX Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas. Overview: The Reservations Supervisor plays a leading role in generating revenue for the hotel. Some of your daily tasks will involve following sales strategies, listening and communicating effectively with a wide range of callers, closing sales, and inputting detailed information into the property management system. Our Reservations Supervisor needs to be available to work on different shifts designed to cover the Reservation Center between 7 AM and 11 PM, seven days a week. The Supervisor will be responsible for managing processes, maintaining standards and doing schedules for ambassadors. Responsibilities: Maintain a professional and high-quality service oriented environment at all times Process all reservation requests, changes and cancellations received by phone, fax, email, and through corporate reservations center or travel agencies Maximize rate for all reservations, and use up-selling techniques Maintain current knowledge of all hotels & outlets offerings and hours of operation Access guest history records and maintain accurate information Resolve guest complaints, ensuring guest satisfaction Support groups and events team as required, ensuring a timely service and optimum satisfaction Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training, conducting coaching and counseling and delivering recognition Perform other reasonable job duties as requested by leader Qualifications: High School Diploma or related Minimum of 1 year of general Hotel experience required Minimum of 1 year of experience in a luxury hospitality setting preferred Excellent written and verbal communication skills Ability to effectively engage individuals over the phone Organized and detail oriented with the ability to be flexible Must possess the ability to handle stressful situations in a calm, professional manner Proactive and exceptional organization skills Time management focused Must have strong computer skills Available to work a varied schedule that will include evenings and weekends Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests
Mar 23, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The Joule Dallas, TX Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas. Overview: The Reservations Supervisor plays a leading role in generating revenue for the hotel. Some of your daily tasks will involve following sales strategies, listening and communicating effectively with a wide range of callers, closing sales, and inputting detailed information into the property management system. Our Reservations Supervisor needs to be available to work on different shifts designed to cover the Reservation Center between 7 AM and 11 PM, seven days a week. The Supervisor will be responsible for managing processes, maintaining standards and doing schedules for ambassadors. Responsibilities: Maintain a professional and high-quality service oriented environment at all times Process all reservation requests, changes and cancellations received by phone, fax, email, and through corporate reservations center or travel agencies Maximize rate for all reservations, and use up-selling techniques Maintain current knowledge of all hotels & outlets offerings and hours of operation Access guest history records and maintain accurate information Resolve guest complaints, ensuring guest satisfaction Support groups and events team as required, ensuring a timely service and optimum satisfaction Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training, conducting coaching and counseling and delivering recognition Perform other reasonable job duties as requested by leader Qualifications: High School Diploma or related Minimum of 1 year of general Hotel experience required Minimum of 1 year of experience in a luxury hospitality setting preferred Excellent written and verbal communication skills Ability to effectively engage individuals over the phone Organized and detail oriented with the ability to be flexible Must possess the ability to handle stressful situations in a calm, professional manner Proactive and exceptional organization skills Time management focused Must have strong computer skills Available to work a varied schedule that will include evenings and weekends Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests
GUEST EXPERIENCE HOST- TOUR GUIDE $18.65/ HR. Four Roses Distillery, Lawrenceburg KY Full Time, Temp to Hire after 90 days Enjoy meeting new people, building relationships, and working with a fun team of dedicated members? We invite you to join our diverse Team of passionate bourbon enthusiasts as we share the story of Four Roses with new friends from around the globe! Nestled quietly alongside the Salt River in Lawrenceburg, Kentucky sits a beautiful, historic distillery featuring a Spanish Mission style architecture. Our story began in 1888, and the passion poured into building our brand still drives us today. Four Roses Distillery, LLC is seeking enthusiastic, energetic, and positive individuals to join our growing Team! Our Guest Experience Hosts lead groups on a journey through our distillation process around the distillery and grounds and on to explore our ten unique recipes and mash bills, as we guide through tastings of our award-winning bourbons. Help our guests browse through our retail shop or prepare delicious cocktails in Bar 1888. At Four Roses Visitor Centers, our top priority is to create a memorable, mellow visit, where every guest is a VIP. A top growing brand, we take pride in producing the highest quality bourbon and mirroring that in our visitor experience, where every detail counts. The ideal candidate for this role: Can comfortably speak in front of groups of 25 Is committed to delivering best- in- class guest service Loves working in a fun, high-energy environment Has open availability, including weekends Appreciates meeting people from all walks of life Strong communication skills Passion for storytelling Personable and outgoing /enthusiastic You can expect daily: Host 3-4 experiences for guests Assist with set up for tastings and tours Help customers make retail purchases Check in guests and assist with reservations Provide support for inventory management Chat with guests to educate on our brand, our experience and the area Learn to craft cocktails after FT hire You'll get your steps in! No two days are the same! THRIVE IN OUR COMMUITY As a member of the Four Roses Team, you'll become part of a proud legacy driven by a passion for innovation that's made us one of America's best-selling and fastest-growing Bourbon brands. Four Roses is built and centered around mutual respect and collaboration; employees from across the organization are encouraged to work together to achieve success. We strive to maintain an environment that nurtures personal growth, responsibility, and esteem within the company and community. ROBUST BENEFITS Four Roses' offers a competitive benefits package paired with a culture that strongly emphasizes a work-life balance. We promote diversity and inclusion and believe in investing in our teams' future success by offering continued education and professional development opportunities for eligible positions. Health Insurance with a subsidized deductible Dental Insurance Vision Insurance 401(k) retirement plan with an employer discretionary contribution Life insurance Paid Time Off including Vacation, PTO, and Holidays Short- & Long-Term Disability Additional perks including ride share reimbursement options, yearly bourbon allotment and more! EQUAL OPPORTUNITIES Four Roses is committed to the principles of equal employment. We provide and maintain a work environment free from harassment and discrimination. We consider qualified applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other legally protected status. 90-day average or 480 hrs. worked qualifies for FT employment consideration after successful completion of probationary period. Wednesday - Saturday 8:15am - 4:30pm EST Sunday 11:15am - 4:30pm EST Closed Monday and Tuesday Open Availability is required.
Mar 22, 2024
Full time
GUEST EXPERIENCE HOST- TOUR GUIDE $18.65/ HR. Four Roses Distillery, Lawrenceburg KY Full Time, Temp to Hire after 90 days Enjoy meeting new people, building relationships, and working with a fun team of dedicated members? We invite you to join our diverse Team of passionate bourbon enthusiasts as we share the story of Four Roses with new friends from around the globe! Nestled quietly alongside the Salt River in Lawrenceburg, Kentucky sits a beautiful, historic distillery featuring a Spanish Mission style architecture. Our story began in 1888, and the passion poured into building our brand still drives us today. Four Roses Distillery, LLC is seeking enthusiastic, energetic, and positive individuals to join our growing Team! Our Guest Experience Hosts lead groups on a journey through our distillation process around the distillery and grounds and on to explore our ten unique recipes and mash bills, as we guide through tastings of our award-winning bourbons. Help our guests browse through our retail shop or prepare delicious cocktails in Bar 1888. At Four Roses Visitor Centers, our top priority is to create a memorable, mellow visit, where every guest is a VIP. A top growing brand, we take pride in producing the highest quality bourbon and mirroring that in our visitor experience, where every detail counts. The ideal candidate for this role: Can comfortably speak in front of groups of 25 Is committed to delivering best- in- class guest service Loves working in a fun, high-energy environment Has open availability, including weekends Appreciates meeting people from all walks of life Strong communication skills Passion for storytelling Personable and outgoing /enthusiastic You can expect daily: Host 3-4 experiences for guests Assist with set up for tastings and tours Help customers make retail purchases Check in guests and assist with reservations Provide support for inventory management Chat with guests to educate on our brand, our experience and the area Learn to craft cocktails after FT hire You'll get your steps in! No two days are the same! THRIVE IN OUR COMMUITY As a member of the Four Roses Team, you'll become part of a proud legacy driven by a passion for innovation that's made us one of America's best-selling and fastest-growing Bourbon brands. Four Roses is built and centered around mutual respect and collaboration; employees from across the organization are encouraged to work together to achieve success. We strive to maintain an environment that nurtures personal growth, responsibility, and esteem within the company and community. ROBUST BENEFITS Four Roses' offers a competitive benefits package paired with a culture that strongly emphasizes a work-life balance. We promote diversity and inclusion and believe in investing in our teams' future success by offering continued education and professional development opportunities for eligible positions. Health Insurance with a subsidized deductible Dental Insurance Vision Insurance 401(k) retirement plan with an employer discretionary contribution Life insurance Paid Time Off including Vacation, PTO, and Holidays Short- & Long-Term Disability Additional perks including ride share reimbursement options, yearly bourbon allotment and more! EQUAL OPPORTUNITIES Four Roses is committed to the principles of equal employment. We provide and maintain a work environment free from harassment and discrimination. We consider qualified applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other legally protected status. 90-day average or 480 hrs. worked qualifies for FT employment consideration after successful completion of probationary period. Wednesday - Saturday 8:15am - 4:30pm EST Sunday 11:15am - 4:30pm EST Closed Monday and Tuesday Open Availability is required.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Programs Fun and Free Employee EventsESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:The Reservations Agents at Harrah's Call Center are well-informed, courteous team members who provide our customers and Casino Marketing Teams excellent customer service and assistance. The Reservations Agent assists customers including but not limited to Gold, Platinum, Diamond and Seven Stars members with reservations needs on all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family reservations; including verifying offers, booking, modifying, canceling and cross-selling. The Reservations Agent assists customers with room, suite, golf, show, limo, and restaurant reservationsMORE SPECIFICALLY YOU WILL: Follow department selling strategies including but is not limited to, rate quoting, sales techniques and multi property cross selling. Maintain high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Survey/Feedback, Conversion, Cross-sell and other standards as determined by management. Perform various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by management. Clearly communicate and demonstrate enthusiastic service. Meet department punctuality, adherence and attendance guidelines. Meet department appearance guidelines. Safeguard customer confidentiality and privacy in accordance to company and department standards. Handle all incoming customer transactions promptly, efficiently, accurately and professionally. Assist with special projects and/or additional duties as needed. Assist Supervisors with their 'Primary Job Functions' based on business needs. ESSENTIAL REQUIREMENT: Must be 21-years of age or older. Education: High School Diploma or equivalent required Experience: 1-year Customer Service or Sales experience. Must have stable work history and be computer literate. Must be able to type. Must have or be able to obtain a valid Gaming License Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills, and present oneself in a professional manner. Must possess a friendly demeanor and enjoy interaction with customers, both internal and external. Must be able to read, write, speak and understand English. Must be able to work in high and low stress areas. Must be able to maintain a flexible working schedule based on business demands. Must be able to work in close quarters. Must be multi-task oriented. Excellent interpersonal, communications, team building and problem solving skills are required. Must be able to work with minimal supervision. Ability to perform full duties of dexterity and visual perception Maintain a clean and organized work environment. Must be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the New Orleans Regional Contact Center.DESIRED SKILLS: Knowledge of Windows based PC Applications. Some experience with LMS and /or Microsoft Windows is always a definite asset.
Mar 15, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Programs Fun and Free Employee EventsESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:The Reservations Agents at Harrah's Call Center are well-informed, courteous team members who provide our customers and Casino Marketing Teams excellent customer service and assistance. The Reservations Agent assists customers including but not limited to Gold, Platinum, Diamond and Seven Stars members with reservations needs on all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family reservations; including verifying offers, booking, modifying, canceling and cross-selling. The Reservations Agent assists customers with room, suite, golf, show, limo, and restaurant reservationsMORE SPECIFICALLY YOU WILL: Follow department selling strategies including but is not limited to, rate quoting, sales techniques and multi property cross selling. Maintain high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Survey/Feedback, Conversion, Cross-sell and other standards as determined by management. Perform various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by management. Clearly communicate and demonstrate enthusiastic service. Meet department punctuality, adherence and attendance guidelines. Meet department appearance guidelines. Safeguard customer confidentiality and privacy in accordance to company and department standards. Handle all incoming customer transactions promptly, efficiently, accurately and professionally. Assist with special projects and/or additional duties as needed. Assist Supervisors with their 'Primary Job Functions' based on business needs. ESSENTIAL REQUIREMENT: Must be 21-years of age or older. Education: High School Diploma or equivalent required Experience: 1-year Customer Service or Sales experience. Must have stable work history and be computer literate. Must be able to type. Must have or be able to obtain a valid Gaming License Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills, and present oneself in a professional manner. Must possess a friendly demeanor and enjoy interaction with customers, both internal and external. Must be able to read, write, speak and understand English. Must be able to work in high and low stress areas. Must be able to maintain a flexible working schedule based on business demands. Must be able to work in close quarters. Must be multi-task oriented. Excellent interpersonal, communications, team building and problem solving skills are required. Must be able to work with minimal supervision. Ability to perform full duties of dexterity and visual perception Maintain a clean and organized work environment. Must be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the New Orleans Regional Contact Center.DESIRED SKILLS: Knowledge of Windows based PC Applications. Some experience with LMS and /or Microsoft Windows is always a definite asset.
AutoCamp Hospitality Group
Falmouth, Massachusetts
Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure. AutoCamp is seeking a Front Desk Night Auditor to be responsible for front desk duties during the overnight shift and completing audit procedures on a nightly basis. AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations - we call it Outdoor Hospitality. Sound good? We'd love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too. ESSENTIAL RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO: Greet and welcome guests by speaking in a warm, friendly and courteous manner. Support guests with registration and accommodation assignments, helping with special requests when needed and possible. Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp's policies. Collect and distributes messages for guests. Pre-register, block and take reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies. Resolve guest complaints and assists with inquiries that relate to Autocamp's services, events, directions, local attractions, etc. Assist in solving billing discrepancies. Perform cancellations according to procedures. Follow through and complete Supervisor's checklist by end of shift. Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor. Attend department meetings. Perform any other duties as requested by Supervisor. DESIRED SKILLS AND EXPERIENCE Ability and Comfort in Working with Cloud Based Applications Preferred: Knowledge of Google Suite products. Preferred: Customer service background. EDUCATIONAL REQUIREMENTS AND PREFERENCES No educational requirement. Preferred: College degree in hospitality, business administration or similar. THE RIGHT PERSON WILL . Strong Relational Skills Thoroughness and an Attention to Detail Excellent and Attentive Customer Service Must be a MacGyver, and able to find solutions when issues arise. Compensation details: 20-20 Hourly Wage PIf85f9b005cb6-3491
Mar 28, 2024
Full time
Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure. AutoCamp is seeking a Front Desk Night Auditor to be responsible for front desk duties during the overnight shift and completing audit procedures on a nightly basis. AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations - we call it Outdoor Hospitality. Sound good? We'd love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too. ESSENTIAL RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO: Greet and welcome guests by speaking in a warm, friendly and courteous manner. Support guests with registration and accommodation assignments, helping with special requests when needed and possible. Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp's policies. Collect and distributes messages for guests. Pre-register, block and take reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies. Resolve guest complaints and assists with inquiries that relate to Autocamp's services, events, directions, local attractions, etc. Assist in solving billing discrepancies. Perform cancellations according to procedures. Follow through and complete Supervisor's checklist by end of shift. Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor. Attend department meetings. Perform any other duties as requested by Supervisor. DESIRED SKILLS AND EXPERIENCE Ability and Comfort in Working with Cloud Based Applications Preferred: Knowledge of Google Suite products. Preferred: Customer service background. EDUCATIONAL REQUIREMENTS AND PREFERENCES No educational requirement. Preferred: College degree in hospitality, business administration or similar. THE RIGHT PERSON WILL . Strong Relational Skills Thoroughness and an Attention to Detail Excellent and Attentive Customer Service Must be a MacGyver, and able to find solutions when issues arise. Compensation details: 20-20 Hourly Wage PIf85f9b005cb6-3491
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to Hotel Paradox, situated in the captivating city of Santa Cruz, CA, and proudly part of the Pyramid Global Hospitality portfolio. Offering 170 thoughtfully designed guest rooms and 6,000 sq ft of meeting space, Hotel Paradox is more than just a place to stay-it's a space that blends comfort with career opportunities. In the vibrant atmosphere of Santa Cruz, Hotel Paradox embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are woven into the fabric. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Paradox, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Santa Cruz's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development! Overview We are looking for a highly motivated, customer focused Host to join our team! The Host is key to a successful operation. This individual is responsible for greeting each guest as they arrive to the restaurant. They will also support the service team with delivering memorable hospitality to our guests. As a Host, it is your responsibility to set the tone for the guests visit, you are the first and last contact they have. This individual will need to be quick on your feet and have an engaging attitude. This is a tremendous opportunity for someone looking to begin a career in Restaurants! If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! Your role: Greet guests as they arrive or move about the restaurant area Monitoring the open dining sections of the restaurant for empty and cleaned tables Estimating wait times for guests and monitoring the guest waiting list Ensuring that the needs of the guests are met while they are waiting. Answering the telephone, booking reservations and moving tables together to accommodate large parties.
Mar 27, 2024
Full time
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to Hotel Paradox, situated in the captivating city of Santa Cruz, CA, and proudly part of the Pyramid Global Hospitality portfolio. Offering 170 thoughtfully designed guest rooms and 6,000 sq ft of meeting space, Hotel Paradox is more than just a place to stay-it's a space that blends comfort with career opportunities. In the vibrant atmosphere of Santa Cruz, Hotel Paradox embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are woven into the fabric. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Paradox, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Santa Cruz's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development! Overview We are looking for a highly motivated, customer focused Host to join our team! The Host is key to a successful operation. This individual is responsible for greeting each guest as they arrive to the restaurant. They will also support the service team with delivering memorable hospitality to our guests. As a Host, it is your responsibility to set the tone for the guests visit, you are the first and last contact they have. This individual will need to be quick on your feet and have an engaging attitude. This is a tremendous opportunity for someone looking to begin a career in Restaurants! If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! Your role: Greet guests as they arrive or move about the restaurant area Monitoring the open dining sections of the restaurant for empty and cleaned tables Estimating wait times for guests and monitoring the guest waiting list Ensuring that the needs of the guests are met while they are waiting. Answering the telephone, booking reservations and moving tables together to accommodate large parties.
Eau Claire Golf & Country Club is excited to announce the exceptional career opportunity of Dining Room Supervisor. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. General Purpose Maintain dining service and quality standards for PCC membership. Assist Dining Room Manager with supervision of food and beverage operations. Duties and Responsibilities As necessary to operate the dining outlets and to meet Phoenix Country Club and Troon standards: Plan and conduct a daily pre-service meeting. Review reservations, create floor plan, assign sections to servers, arrange tables for reservations. Greet, show to tables, and present menus to arriving members and guests. Leads by example, while working directly alongside staff. Assist with training and managing all FOH staff to meet PCC standards. Assign and check daily server-side work. Visits tables, practices attentive listening and utilizes thoughtful problem-solving skills to resolve member and staff issues. Communicates to Dining Manager any issues regarding food quality and service. Qualifications and Requirements One year supervisory or management experience in full-service dining preferred. Maricopa County Food Handler's Card. Arizona "Title 4" Alcohol Service Card. Ability to work a flexible schedule including evenings and weekends. Basic computer skills and some familiarity with point-of-sale systems. Job Type Full Time
Mar 27, 2024
Full time
Eau Claire Golf & Country Club is excited to announce the exceptional career opportunity of Dining Room Supervisor. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. General Purpose Maintain dining service and quality standards for PCC membership. Assist Dining Room Manager with supervision of food and beverage operations. Duties and Responsibilities As necessary to operate the dining outlets and to meet Phoenix Country Club and Troon standards: Plan and conduct a daily pre-service meeting. Review reservations, create floor plan, assign sections to servers, arrange tables for reservations. Greet, show to tables, and present menus to arriving members and guests. Leads by example, while working directly alongside staff. Assist with training and managing all FOH staff to meet PCC standards. Assign and check daily server-side work. Visits tables, practices attentive listening and utilizes thoughtful problem-solving skills to resolve member and staff issues. Communicates to Dining Manager any issues regarding food quality and service. Qualifications and Requirements One year supervisory or management experience in full-service dining preferred. Maricopa County Food Handler's Card. Arizona "Title 4" Alcohol Service Card. Ability to work a flexible schedule including evenings and weekends. Basic computer skills and some familiarity with point-of-sale systems. Job Type Full Time
Pyramid Global Hospitality
Walkersville, West Virginia
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, "Close to Nature" park acres. Overview Carry out the policies and procedures of Benchmark Hospitality International at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. Follow safety procedures to ensure a safe working environment. Insuring that all bell functions are consistently met, including: Greeting, opening doors for all guests as they enter/exit lobby or front door, providing directions to conference center. Offers valet to every guest w/vehicle. Providing luggage and package assistance to and from guest and meeting rooms, informing guests of guest room functions and emergency information. Delivery of guest items throughout hotel Maintaining cleanliness and appearance of front door area and lobby/library area Maintains fire in the outdoor fire pit every evening, year round and also a fire in the lobby fireplace on days daytime temperatures are below 50 degrees. Interfacing with front desk to meet guests needs. Carry out transportation functions, including: Providing daily arrival/departure airport transportation as directed by Bell Captain or Front Office Management/Supervisory staff. Maintain cleanliness and safety features of shuttle bus, golf carts, and resort van through frequent inspections; Delivering boxes, packages, etc. as necessary. Delivers outgoing mail and picks up incoming mail from resort mail box at Park Headquarters and delivers to Sales Office Administrative Assistant Monday - Friday. Is knowledgeable of all hotel and conference center services and upsells. The flexibility to work a varied schedule due to business levels and industry demand (7 days a week/365 days a year including holidays). We staff our area from 7am-11:30pm daily. Please note that earlier and later hours may be required during peak seasons. Provides a concierge function by assessing and offering creative suggestions and recommendations to guest requests, including: Maintains concierge manuals and Rolodex. Maintains and updates file on metropolitan restaurants, and assists guests with making reservations. Arranges golf tee times, spa appointments, boat and other recreational reservations. Conducts tours of hotel, guest rooms, and cottages to guests. Assists guests with ordering flowers, balloons, gifts, etc by directing them to Front Office/Assistant Manager. Maintains the guest service brochure rack with updated brochures or Stonewall Resort, all other State Parks, and local Lewis, Upshur, Braxton, Harrison, and Randolph Co. point of interest. Assists callers and guests with directions and maps. LAST STATEMENT: Provide assistance in other job classification as determined necessary by immediate superior. EDUCATION, EXPERIENCE AND SKILLS REQUIRED Previous customer service experience preferred. Valid Driver's license required. Ability to drive a manual shift vehicle is preferred, but not required. Good written and verbal communication skills, customer service skills, and attention to detail. Typing and computer skills preferred. Strong organizational and information gathering skills and techniques. Outgoing personality & professional demeanor. Drive and need to work and succeed.
Mar 27, 2024
Full time
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, "Close to Nature" park acres. Overview Carry out the policies and procedures of Benchmark Hospitality International at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. Follow safety procedures to ensure a safe working environment. Insuring that all bell functions are consistently met, including: Greeting, opening doors for all guests as they enter/exit lobby or front door, providing directions to conference center. Offers valet to every guest w/vehicle. Providing luggage and package assistance to and from guest and meeting rooms, informing guests of guest room functions and emergency information. Delivery of guest items throughout hotel Maintaining cleanliness and appearance of front door area and lobby/library area Maintains fire in the outdoor fire pit every evening, year round and also a fire in the lobby fireplace on days daytime temperatures are below 50 degrees. Interfacing with front desk to meet guests needs. Carry out transportation functions, including: Providing daily arrival/departure airport transportation as directed by Bell Captain or Front Office Management/Supervisory staff. Maintain cleanliness and safety features of shuttle bus, golf carts, and resort van through frequent inspections; Delivering boxes, packages, etc. as necessary. Delivers outgoing mail and picks up incoming mail from resort mail box at Park Headquarters and delivers to Sales Office Administrative Assistant Monday - Friday. Is knowledgeable of all hotel and conference center services and upsells. The flexibility to work a varied schedule due to business levels and industry demand (7 days a week/365 days a year including holidays). We staff our area from 7am-11:30pm daily. Please note that earlier and later hours may be required during peak seasons. Provides a concierge function by assessing and offering creative suggestions and recommendations to guest requests, including: Maintains concierge manuals and Rolodex. Maintains and updates file on metropolitan restaurants, and assists guests with making reservations. Arranges golf tee times, spa appointments, boat and other recreational reservations. Conducts tours of hotel, guest rooms, and cottages to guests. Assists guests with ordering flowers, balloons, gifts, etc by directing them to Front Office/Assistant Manager. Maintains the guest service brochure rack with updated brochures or Stonewall Resort, all other State Parks, and local Lewis, Upshur, Braxton, Harrison, and Randolph Co. point of interest. Assists callers and guests with directions and maps. LAST STATEMENT: Provide assistance in other job classification as determined necessary by immediate superior. EDUCATION, EXPERIENCE AND SKILLS REQUIRED Previous customer service experience preferred. Valid Driver's license required. Ability to drive a manual shift vehicle is preferred, but not required. Good written and verbal communication skills, customer service skills, and attention to detail. Typing and computer skills preferred. Strong organizational and information gathering skills and techniques. Outgoing personality & professional demeanor. Drive and need to work and succeed.
Here at Redhawk Gastropub, we are a busy restaurant and have an open role for hostess. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift. Hostess Responsibilities: Greeting guests as they enter, and putting them on a waiting list as necessary. Providing guests with menus and answering any initial questions. Seating guests at tables or in waiting areas. Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. Engaging with guests to ensure they're happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations and answering questions. A knowledge of the menu. Helping out with other positions in the restaurant as needed. Providing great customer service. Hostess Requirements: High school diploma or equivalent preferred. Ability to provide top-notch customer service in a fast-paced environment. A positive attitude and ability to work well under pressure with all restaurant staff. Does high-quality work while unsupervised. Able to work in a standing position for long periods of time. Able to safely lift and easily maneuver trays of food when necessary. Willing to follow instructions and ask questions for clarification if needed. Able to handle money accurately and operate a point-of-sale system. Able to work in a busy restaurant environment. Restaurant experience a plus.
Mar 27, 2024
Full time
Here at Redhawk Gastropub, we are a busy restaurant and have an open role for hostess. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift. Hostess Responsibilities: Greeting guests as they enter, and putting them on a waiting list as necessary. Providing guests with menus and answering any initial questions. Seating guests at tables or in waiting areas. Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. Engaging with guests to ensure they're happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations and answering questions. A knowledge of the menu. Helping out with other positions in the restaurant as needed. Providing great customer service. Hostess Requirements: High school diploma or equivalent preferred. Ability to provide top-notch customer service in a fast-paced environment. A positive attitude and ability to work well under pressure with all restaurant staff. Does high-quality work while unsupervised. Able to work in a standing position for long periods of time. Able to safely lift and easily maneuver trays of food when necessary. Willing to follow instructions and ask questions for clarification if needed. Able to handle money accurately and operate a point-of-sale system. Able to work in a busy restaurant environment. Restaurant experience a plus.
JOB SUMMARY: Ensures quality guest service and satisfaction by greeting and thanking guests for dining in a professional and friendly manner. Provides quality accommodations, in a timely manner, for all dining guests and TRC guests. Operates and maintains computerized guest reservations while also maintaining the flow of guests coming into the restaurant in an efficient manner. Works with the POS system, cash handling, and maintaining guest wait list. Assists team members as needed or requested. Job Requirements EDUCATION: High School Diploma or GED equivalent preferred. Successful completion of Tulalip Job Ready Program may be considered in lieu of guest service experience requirement. SKILLS: Must have basic math skills. (Test required) EXPERIENCE: Minimum of six (6) months experience working with the public utilizing guest relation skills. Minimum of six (6) months work experience as a host and/or cashier in a full service restaurant preferred. OTHER REQUIREMENTS: Must be 18 years of age or older. Must be able to obtain and hold a Food Handler's card within 60 days from date of hire. Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit. Must be able to work any shift assigned to included days, swing, grave, weekends, and/or holidays. Must have successful employment history with the Tulalip Tribes and/or other employers. Exemption Type Non-Exempt Closing Date 3/27/2024
Mar 27, 2024
Full time
JOB SUMMARY: Ensures quality guest service and satisfaction by greeting and thanking guests for dining in a professional and friendly manner. Provides quality accommodations, in a timely manner, for all dining guests and TRC guests. Operates and maintains computerized guest reservations while also maintaining the flow of guests coming into the restaurant in an efficient manner. Works with the POS system, cash handling, and maintaining guest wait list. Assists team members as needed or requested. Job Requirements EDUCATION: High School Diploma or GED equivalent preferred. Successful completion of Tulalip Job Ready Program may be considered in lieu of guest service experience requirement. SKILLS: Must have basic math skills. (Test required) EXPERIENCE: Minimum of six (6) months experience working with the public utilizing guest relation skills. Minimum of six (6) months work experience as a host and/or cashier in a full service restaurant preferred. OTHER REQUIREMENTS: Must be 18 years of age or older. Must be able to obtain and hold a Food Handler's card within 60 days from date of hire. Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit. Must be able to work any shift assigned to included days, swing, grave, weekends, and/or holidays. Must have successful employment history with the Tulalip Tribes and/or other employers. Exemption Type Non-Exempt Closing Date 3/27/2024
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details The Fairfield Inn & Suites Orlando Ocoee is centrally located to the metro Orlando area with easy access to the Florida Turnpike, SR408 (East-West Expressway) and SR429 (Western Beltway). Nearby businesses include Manheim Florida Auto Auction, Health Central Hospital, West Oaks Mall, National Training Center (NTC) and Duke Energy. Neighboring cities include Windermere, historic downtown Winter Garden, Orlando, Clermont and Apopka.Downtown Orlando and the business district are a short 15 minute drive via the SR 408 expressway. The Central Florida Fairgrounds & Citrus Bowl are 10 minutes, Amway Center (Orlando Magic Basketball) is 15 minutes from the hotel. The Orlando Orange County Convention Center is a quick 20 minute drive by expressway. The LDS Orlando Temple is just a 15 minute drive. Orlando's world class attractions are all accessible by expressway from the hotel. Universal Studios Orlando is just 15 minutes, Sea World Orlando 20 minutes and Walt Disney World Resort 25 minutes. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Mar 27, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details The Fairfield Inn & Suites Orlando Ocoee is centrally located to the metro Orlando area with easy access to the Florida Turnpike, SR408 (East-West Expressway) and SR429 (Western Beltway). Nearby businesses include Manheim Florida Auto Auction, Health Central Hospital, West Oaks Mall, National Training Center (NTC) and Duke Energy. Neighboring cities include Windermere, historic downtown Winter Garden, Orlando, Clermont and Apopka.Downtown Orlando and the business district are a short 15 minute drive via the SR 408 expressway. The Central Florida Fairgrounds & Citrus Bowl are 10 minutes, Amway Center (Orlando Magic Basketball) is 15 minutes from the hotel. The Orlando Orange County Convention Center is a quick 20 minute drive by expressway. The LDS Orlando Temple is just a 15 minute drive. Orlando's world class attractions are all accessible by expressway from the hotel. Universal Studios Orlando is just 15 minutes, Sea World Orlando 20 minutes and Walt Disney World Resort 25 minutes. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan