Job Description The primary focus of the position is to lead ship hotel refurbishment projects for the New Builds & Refurbishments department. The Project Manager is responsible for the planning, development and execution of large-scale projects including conversions, revitalizations, addition of cabins and balconies, ADA and Hotel Repair and Maintenance, among others for the CCL fleet within specifications, budgets and schedules in international shipyards and dry docks as well as in service. The project manager will supervise and monitor contractors / service vendors (including engineers, designers) on refurbishment activities within assigned fleet, as well as repair & maintenance projects for hotel operations. Responsible for managing multi-million dollar projects in a fast paced environment. Essential Functions: Develop the scope of work required to fully satisfy the stakeholders' desired project outcome. Develop specifications for refurbishment areas in compliance with the criteria established by the sponsors. Proactively identify areas of opportunities and propose actionable solutions. Prepare bid documents and design/technical specifications. Review and analyse drawings and specifications presented by internal and external architects and designers, providing feedback and adjustments, considering functionality, operational needs, technical considerations (HVAC, Electrical, Plumbing , or other). Supervise on-board installations including onsite inspections at dry docks to ensure quality adherence/assurance of work completed and timely production. Ensure projects are accomplished following applicable regulatory requirements and that all documents are updated and archived to be reviewed with applicable regulatory agencies such as Lloyds and/ or Coast Guard, ADA. Provide viable solutions and corrective actions in response to unexpected events and in a fast paced environment. Ensure all selected specifications comply with the safety and environmental regulations established by the company and appropriate regulatory agency. Continued research and understanding of current and future regulations (IMO, USPH and ADA) and related impact on refurbishment and hotel repair and maintenance projects. Liaison with Project Development team and stakeholders, project team, architects, designers, electrical and safety managers, and support staff to assure no aspect of the project is overlooked and that project progress is congruent with the original concept. Facilitate effective communication between these individuals Review shop drawings prepared by contractors. Review and track contractor scheduling for execution plans. Manage CPS system for contractor travel approval to coordinate with aligned schedules and agreed start stop dates. Manage HMP process for assigned refurbishment projects. Track budget vs actuals at all stages of the project pre execution, change order process during the installation and post refit. Manage invoice approvals. Consolidate and evaluate contractor bids. Draft and present business plans, budget analysis and project timelines to stakeholders in various departments. Assure appropriate and accurate information flow both within and outside the organization. Maintain close contact with contractors and vendors to resolve any possible challenges in a proactive manner. Approve and source substitutes, if required. Prepare presentation updates for shipboard and shoreside leadership teams as well as updates to DDPMO team during the drydock execution conveying project status, challenges and solutions. Manage close out process including Contractor Evaluation, gathering as build documents, Invoicing approvals for contractors, warranty claims for one year for projects. Qualifications: Bachelor's degree Large scale marine refurbishment experience required Knowledge, Skills and Abilities: MS Office, MS Project and CAD Understanding of project management, planning and scheduling within the vessel refurbishment area. Proficient in project management methodology. Strong communication, problem solving. Ability to effectively manage multiple projects and coordinate activities in a team environment. Experience in a leadership role managing staff with diverse skill sets. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. May need to stand for long periods of time. Travel: More than 50% ship and shore-based travel Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery. May be requested to work a different shift. The range for this role's base salary is $93,580 - $126,000. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site preschool program and wellness center at our Miami campus About Us In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters! Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
Mar 26, 2024
Full time
Job Description The primary focus of the position is to lead ship hotel refurbishment projects for the New Builds & Refurbishments department. The Project Manager is responsible for the planning, development and execution of large-scale projects including conversions, revitalizations, addition of cabins and balconies, ADA and Hotel Repair and Maintenance, among others for the CCL fleet within specifications, budgets and schedules in international shipyards and dry docks as well as in service. The project manager will supervise and monitor contractors / service vendors (including engineers, designers) on refurbishment activities within assigned fleet, as well as repair & maintenance projects for hotel operations. Responsible for managing multi-million dollar projects in a fast paced environment. Essential Functions: Develop the scope of work required to fully satisfy the stakeholders' desired project outcome. Develop specifications for refurbishment areas in compliance with the criteria established by the sponsors. Proactively identify areas of opportunities and propose actionable solutions. Prepare bid documents and design/technical specifications. Review and analyse drawings and specifications presented by internal and external architects and designers, providing feedback and adjustments, considering functionality, operational needs, technical considerations (HVAC, Electrical, Plumbing , or other). Supervise on-board installations including onsite inspections at dry docks to ensure quality adherence/assurance of work completed and timely production. Ensure projects are accomplished following applicable regulatory requirements and that all documents are updated and archived to be reviewed with applicable regulatory agencies such as Lloyds and/ or Coast Guard, ADA. Provide viable solutions and corrective actions in response to unexpected events and in a fast paced environment. Ensure all selected specifications comply with the safety and environmental regulations established by the company and appropriate regulatory agency. Continued research and understanding of current and future regulations (IMO, USPH and ADA) and related impact on refurbishment and hotel repair and maintenance projects. Liaison with Project Development team and stakeholders, project team, architects, designers, electrical and safety managers, and support staff to assure no aspect of the project is overlooked and that project progress is congruent with the original concept. Facilitate effective communication between these individuals Review shop drawings prepared by contractors. Review and track contractor scheduling for execution plans. Manage CPS system for contractor travel approval to coordinate with aligned schedules and agreed start stop dates. Manage HMP process for assigned refurbishment projects. Track budget vs actuals at all stages of the project pre execution, change order process during the installation and post refit. Manage invoice approvals. Consolidate and evaluate contractor bids. Draft and present business plans, budget analysis and project timelines to stakeholders in various departments. Assure appropriate and accurate information flow both within and outside the organization. Maintain close contact with contractors and vendors to resolve any possible challenges in a proactive manner. Approve and source substitutes, if required. Prepare presentation updates for shipboard and shoreside leadership teams as well as updates to DDPMO team during the drydock execution conveying project status, challenges and solutions. Manage close out process including Contractor Evaluation, gathering as build documents, Invoicing approvals for contractors, warranty claims for one year for projects. Qualifications: Bachelor's degree Large scale marine refurbishment experience required Knowledge, Skills and Abilities: MS Office, MS Project and CAD Understanding of project management, planning and scheduling within the vessel refurbishment area. Proficient in project management methodology. Strong communication, problem solving. Ability to effectively manage multiple projects and coordinate activities in a team environment. Experience in a leadership role managing staff with diverse skill sets. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. May need to stand for long periods of time. Travel: More than 50% ship and shore-based travel Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery. May be requested to work a different shift. The range for this role's base salary is $93,580 - $126,000. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site preschool program and wellness center at our Miami campus About Us In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters! Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Mar 13, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Job Description The primary focus of the position is to lead ship hotel refurbishment projects for the New Builds & Refurbishments department. The Project Manager is responsible for the planning, development and execution of large-scale projects including conversions, revitalizations, addition of cabins and balconies, ADA and Hotel Repair and Maintenance, among others for the CCL fleet within specifications, budgets and schedules in international shipyards and dry docks as well as in service. The project manager will supervise and monitor contractors / service vendors (including engineers, designers) on refurbishment activities within assigned fleet, as well as repair & maintenance projects for hotel operations. Responsible for managing multi-million dollar projects in a fast paced environment. Essential Functions: Develop the scope of work required to fully satisfy the stakeholders' desired project outcome. Develop specifications for refurbishment areas in compliance with the criteria established by the sponsors. Proactively identify areas of opportunities and propose actionable solutions. Prepare bid documents and design/technical specifications. Review and analyze drawings and specifications presented by internal and external architects and designers, providing feedback and adjustments, considering functionality, operational needs, technical considerations (HVAC, Electrical, Plumbing , or other). Supervise on-board installations including onsite inspections at dry docks to ensure quality adherence/assurance of work completed and timely production. Ensure projects are accomplished following applicable regulatory requirements and that all documents are updated and archived to be reviewed with applicable regulatory agencies such as Lloyds and/ or Coast Guard, ADA. Provide viable solutions and corrective actions in response to unexpected events and in a fast paced environment. Ensure all selected specifications comply with the safety and environmental regulations established by the company and appropriate regulatory agency. Continued research and understanding of current and future regulations (IMO, USPH and ADA) and related impact on refurbishment and hotel repair and maintenance projects. Liaison with Project Development team and stakeholders, project team, architects, designers, electrical and safety managers, and support staff to assure no aspect of the project is overlooked and that project progress is congruent with the original concept. Facilitate effective communication between these individuals Review shop drawings prepared by contractors. Review and track contractor scheduling for execution plans. Manage CPS system for contractor travel approval to coordinate with aligned schedules and agreed start stop dates. Manage HMP process for assigned refurbishment projects. Track budget vs actuals at all stages of the project pre execution, change order process during the installation and post refit. Manage invoice approvals. Consolidate and evaluate contractor bids. Draft and present business plans, budget analysis and project timelines to stakeholders in various departments. Assure appropriate and accurate information flow both within and outside the organization. Maintain close contact with contractors and vendors to resolve any possible challenges in a proactive manner. Approve and source substitutes, if required. Prepare presentation updates for shipboard and shoreside leadership teams as well as updates to DDPMO team during the drydock execution conveying project status, challenges and solutions. Manage close out process including Contractor Evaluation, gathering as build documents, Invoicing approvals for contractors, warranty claims for one year for projects. Qualifications: Bachelor's degree Large scale marine refurbishment experience Knowledge, Skills and Abilities: MS Office, MS Project and CAD Understanding of project management, planning and scheduling within the vessel refurbishment area. Proficient in project management methodology. Strong communication, problem solving. Ability to effectively manage multiple projects and coordinate activities in a team environment. Experience in a leadership role managing staff with diverse skill sets. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. May need to stand for long periods of time. Travel: More than 50% shore and ship-based travel Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery. May be requested to work a different shift. The range for this role's base salary is $93,580 - $126,000. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site preschool program and wellness center at our Miami campus About Us In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters! Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
Mar 08, 2024
Full time
Job Description The primary focus of the position is to lead ship hotel refurbishment projects for the New Builds & Refurbishments department. The Project Manager is responsible for the planning, development and execution of large-scale projects including conversions, revitalizations, addition of cabins and balconies, ADA and Hotel Repair and Maintenance, among others for the CCL fleet within specifications, budgets and schedules in international shipyards and dry docks as well as in service. The project manager will supervise and monitor contractors / service vendors (including engineers, designers) on refurbishment activities within assigned fleet, as well as repair & maintenance projects for hotel operations. Responsible for managing multi-million dollar projects in a fast paced environment. Essential Functions: Develop the scope of work required to fully satisfy the stakeholders' desired project outcome. Develop specifications for refurbishment areas in compliance with the criteria established by the sponsors. Proactively identify areas of opportunities and propose actionable solutions. Prepare bid documents and design/technical specifications. Review and analyze drawings and specifications presented by internal and external architects and designers, providing feedback and adjustments, considering functionality, operational needs, technical considerations (HVAC, Electrical, Plumbing , or other). Supervise on-board installations including onsite inspections at dry docks to ensure quality adherence/assurance of work completed and timely production. Ensure projects are accomplished following applicable regulatory requirements and that all documents are updated and archived to be reviewed with applicable regulatory agencies such as Lloyds and/ or Coast Guard, ADA. Provide viable solutions and corrective actions in response to unexpected events and in a fast paced environment. Ensure all selected specifications comply with the safety and environmental regulations established by the company and appropriate regulatory agency. Continued research and understanding of current and future regulations (IMO, USPH and ADA) and related impact on refurbishment and hotel repair and maintenance projects. Liaison with Project Development team and stakeholders, project team, architects, designers, electrical and safety managers, and support staff to assure no aspect of the project is overlooked and that project progress is congruent with the original concept. Facilitate effective communication between these individuals Review shop drawings prepared by contractors. Review and track contractor scheduling for execution plans. Manage CPS system for contractor travel approval to coordinate with aligned schedules and agreed start stop dates. Manage HMP process for assigned refurbishment projects. Track budget vs actuals at all stages of the project pre execution, change order process during the installation and post refit. Manage invoice approvals. Consolidate and evaluate contractor bids. Draft and present business plans, budget analysis and project timelines to stakeholders in various departments. Assure appropriate and accurate information flow both within and outside the organization. Maintain close contact with contractors and vendors to resolve any possible challenges in a proactive manner. Approve and source substitutes, if required. Prepare presentation updates for shipboard and shoreside leadership teams as well as updates to DDPMO team during the drydock execution conveying project status, challenges and solutions. Manage close out process including Contractor Evaluation, gathering as build documents, Invoicing approvals for contractors, warranty claims for one year for projects. Qualifications: Bachelor's degree Large scale marine refurbishment experience Knowledge, Skills and Abilities: MS Office, MS Project and CAD Understanding of project management, planning and scheduling within the vessel refurbishment area. Proficient in project management methodology. Strong communication, problem solving. Ability to effectively manage multiple projects and coordinate activities in a team environment. Experience in a leadership role managing staff with diverse skill sets. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. May need to stand for long periods of time. Travel: More than 50% shore and ship-based travel Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery. May be requested to work a different shift. The range for this role's base salary is $93,580 - $126,000. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site preschool program and wellness center at our Miami campus About Us In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters! Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
Job Description Come join the team who makes vacation dreams for guests come to life, while building an empowering career for themselves with a worldwide leader in vacation ownership Cedar Breaks Lodge & Spa is a beautiful vacation ownership property with hiking trails, national parks and an abundance of picturesque vistas nearby. An outdoor enthusiast's dream, Cedar Breaks Lodge and Spa boasts cozy suites with fireplaces and on-site spa with sauna and steam room, creating an inviting space to warm up after a day on the nearby mountain slopes. We are in search of a General Manager who is a talented, experienced leader responsible for the operational management, exceptional service scores, team culture, profitability of the resort, and works in partnership with the resort's internal ownership's Homeowners Association(s). Responsibilities include: Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions. Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity. Collaborates and build partnerships and works collaboratively with others to meet shared objectives. Action oriented taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Direct the leaders of the front office, housekeeping, maintenance, security and recreation. Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team. Owner relations Commitment and dedication to our Spirit of Service culture. Ensure guest/owner safety and security; maintain crisis management plan. Works closely with developer, homeowners' association, project management and in-house sales and marketing. We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Global Most Loved Workplaces list in 2023, awarded three sought-after Stevie Awards in The Annual American Business Awards including a Gold Stevie for Company of the Year - Hospitality and Leisure and two Silver Stevie Awards for Achievement in Corporate Social Responsibility and our very own Lauren George earning Communications Professional of the Year and maintaining our a Great Place to Work certification for the second year in a row. Qualifications Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort. Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status. Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion. Must possess excellent written and verbal communication skills. Minimum of 2 years of prior General Manager experience Relocation assistance available for qualified candidates. This position qualifies for an annual bonus and long-term incentives. Why do Team Members Like Working for us? Excellent health care options (medical, dental, and vision that encourage preventative care - that start on day 1!). Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation. All new Team Members are automatically enrolled in the HGV Retirement Savings Plan. Our Go Hilton Team Member Travel Program offers accommodation at highly discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Mar 26, 2024
Full time
Job Description Come join the team who makes vacation dreams for guests come to life, while building an empowering career for themselves with a worldwide leader in vacation ownership Cedar Breaks Lodge & Spa is a beautiful vacation ownership property with hiking trails, national parks and an abundance of picturesque vistas nearby. An outdoor enthusiast's dream, Cedar Breaks Lodge and Spa boasts cozy suites with fireplaces and on-site spa with sauna and steam room, creating an inviting space to warm up after a day on the nearby mountain slopes. We are in search of a General Manager who is a talented, experienced leader responsible for the operational management, exceptional service scores, team culture, profitability of the resort, and works in partnership with the resort's internal ownership's Homeowners Association(s). Responsibilities include: Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions. Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity. Collaborates and build partnerships and works collaboratively with others to meet shared objectives. Action oriented taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Direct the leaders of the front office, housekeeping, maintenance, security and recreation. Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team. Owner relations Commitment and dedication to our Spirit of Service culture. Ensure guest/owner safety and security; maintain crisis management plan. Works closely with developer, homeowners' association, project management and in-house sales and marketing. We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Global Most Loved Workplaces list in 2023, awarded three sought-after Stevie Awards in The Annual American Business Awards including a Gold Stevie for Company of the Year - Hospitality and Leisure and two Silver Stevie Awards for Achievement in Corporate Social Responsibility and our very own Lauren George earning Communications Professional of the Year and maintaining our a Great Place to Work certification for the second year in a row. Qualifications Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort. Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status. Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion. Must possess excellent written and verbal communication skills. Minimum of 2 years of prior General Manager experience Relocation assistance available for qualified candidates. This position qualifies for an annual bonus and long-term incentives. Why do Team Members Like Working for us? Excellent health care options (medical, dental, and vision that encourage preventative care - that start on day 1!). Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation. All new Team Members are automatically enrolled in the HGV Retirement Savings Plan. Our Go Hilton Team Member Travel Program offers accommodation at highly discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Amrit Ocean Resort and Residences
West Palm Beach, Florida
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview: Amrit's Personal Wellness Support System (PWSS) has been created to deliver a personalized wellness roadmap for all of our guests. PWSS is based on Amrit's Five Pillar Philosophy focusing on Mindfulness, Nutrition, Fitness/Movement, Relaxation and Sleep. Our experts will Co Create individual plans that are aligned with guest personal goals and Lifestyles. The PWSS Manger is responsible for the coordination and implementation of the daily PWSS programming. The PWSS Manager will have direct oversight of the PWSS reservation process and will be key in delivering a seamless guest experience. Responsibilities: Oversight of pre arrival reservation team, on site coordinators and experts that are responsible for guest flow and scheduling of all wellness package guests that are staying at the resort. Firm understanding of Wellness trends and services and how they can be implemented into Amrit's programming. Direct contact with Wellness guests to ensure that all services and activities are meeting guest expectations. Maximize Wellness revenue and occupancy by reviewing status daily. Monitor selling of wellness packages and spa offerings daily. Attend daily and weekly Wellness Strategy meetings. Review arrivals report and daily guest report to ensure accuracy. Be completely competent in all PMS functions used by Reservations. Be knowledgeable on property information (outlets, hours of operation, etc.) and ensure the staff is trained to communicate hotel information to callers and in house guests Comply with hotel policies on billing, routing, master accounts, A/R accounts and PM accounts. Control wellness package inventory. Make test calls according to hotel standards. Be knowledgeable about the uses and functions of Resort Suite Work with Wellness Director to ensure that forecast is completed on a timely basis, according to SOP's. Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments. Assist in preparation of monthly revenue and occupancy forecasting for wellness center and spa Complete weekly work schedule for reservation sales agents according to business forecast, payroll budget guidelines and productivity requirements. Process/correct daily payroll sheets. Follow and enforce all hotel credit policies. Understand and follow Revenue Strategy restrictions. Monitor all V.I.P.'s, special guests and requests. Maintain required pars of all Reservations and stationary supplies. Review Reservations logbook and Guest Request log on a daily basis. Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc. Qualifications: Education & Experience: A 4-year college degree; or a 2-year college degree and at least 1 year of related experience; or two to three years of experience in a hotel or related field Preferred Previous supervisory experience preferred. Must be proficient in Windows and company approved spreadsheets and word processing. Physical requirements: Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements Always maintain a warm and friendly demeanor. Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attending all hotel required meetings and training. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.
Mar 17, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview: Amrit's Personal Wellness Support System (PWSS) has been created to deliver a personalized wellness roadmap for all of our guests. PWSS is based on Amrit's Five Pillar Philosophy focusing on Mindfulness, Nutrition, Fitness/Movement, Relaxation and Sleep. Our experts will Co Create individual plans that are aligned with guest personal goals and Lifestyles. The PWSS Manger is responsible for the coordination and implementation of the daily PWSS programming. The PWSS Manager will have direct oversight of the PWSS reservation process and will be key in delivering a seamless guest experience. Responsibilities: Oversight of pre arrival reservation team, on site coordinators and experts that are responsible for guest flow and scheduling of all wellness package guests that are staying at the resort. Firm understanding of Wellness trends and services and how they can be implemented into Amrit's programming. Direct contact with Wellness guests to ensure that all services and activities are meeting guest expectations. Maximize Wellness revenue and occupancy by reviewing status daily. Monitor selling of wellness packages and spa offerings daily. Attend daily and weekly Wellness Strategy meetings. Review arrivals report and daily guest report to ensure accuracy. Be completely competent in all PMS functions used by Reservations. Be knowledgeable on property information (outlets, hours of operation, etc.) and ensure the staff is trained to communicate hotel information to callers and in house guests Comply with hotel policies on billing, routing, master accounts, A/R accounts and PM accounts. Control wellness package inventory. Make test calls according to hotel standards. Be knowledgeable about the uses and functions of Resort Suite Work with Wellness Director to ensure that forecast is completed on a timely basis, according to SOP's. Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments. Assist in preparation of monthly revenue and occupancy forecasting for wellness center and spa Complete weekly work schedule for reservation sales agents according to business forecast, payroll budget guidelines and productivity requirements. Process/correct daily payroll sheets. Follow and enforce all hotel credit policies. Understand and follow Revenue Strategy restrictions. Monitor all V.I.P.'s, special guests and requests. Maintain required pars of all Reservations and stationary supplies. Review Reservations logbook and Guest Request log on a daily basis. Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc. Qualifications: Education & Experience: A 4-year college degree; or a 2-year college degree and at least 1 year of related experience; or two to three years of experience in a hotel or related field Preferred Previous supervisory experience preferred. Must be proficient in Windows and company approved spreadsheets and word processing. Physical requirements: Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements Always maintain a warm and friendly demeanor. Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attending all hotel required meetings and training. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.
Location The Homestead Our employees are what make The Omni Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match. Job Description The manager is responsible for the overall operation of the outdoor pool complex, including pools, cabanas, pool and casino lawn activities and the Mini Cascades Golf. The Manager also has oversight and coordination responsibility for the Allegheny Springs food and beverage operations. Responsibilities Responsible for assisting with recruiting, training, development and direct supervision of all associates working at the Allegheny Springs' pool and surrounding area. Including lifeguard certifications. Coordinate with operations training manager to develop staff training and communication with guests and associates; communicate Daily Events, Hours of Operation and resort/activity information to our guests and associates. Provide direction as needed to supervisors and associates. Ensure associates have the necessary resources to perform their jobs. Ensure equipment for all pool and casino lawn activities is in proper operational order and maintained for the utmost safety of our guests and associates. Direct and lead Allegheny Springs supervisors and associates, ensuring the Omni MOS is understood and executed daily. Maintain Staffing Budget and schedule as business level requires Prepares and approves weekly work schedules in accordance with established staffing guidelines and forecasts. Maintain high level of facility cleanliness Participates in the annual departmental business planning process, as well as departmental monthly P&L reviews and forecasting process. Monitors and controls expenses related to the Allegheny Springs complex, adjusting expenses including payroll as business levels dictate. Participates in implementation and updating of relevant emergency procedures. Work with the sales and marketing team to create profitable promotions and marketing strategies for activities. Work with various departments to ensure proper flow of events related to Allegheny Springs Complex activities And any other task as assigned by managment Qualifications Must be 21 years of age. Must have a valid driver's license and meet company MVR requirements. CPR, AED, Lifeguard, and Basic First Aid certification or willing to obtain. Must be willing and able to work in unfavorable weather. Must be able to life at least 30lbs, and stand on feed and walk for up to 8 hours Aquatic facilities maintenance experience (preferred) Proficiency to place orders in Birtchstreet (preferred) Prior Leadership experience (preferred) Must be willing to receive training on mechanical aspects of the aquatic facilities as needed. Need to complete online CPO certification through National Pools of Roanoke Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
Mar 11, 2024
Full time
Location The Homestead Our employees are what make The Omni Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match. Job Description The manager is responsible for the overall operation of the outdoor pool complex, including pools, cabanas, pool and casino lawn activities and the Mini Cascades Golf. The Manager also has oversight and coordination responsibility for the Allegheny Springs food and beverage operations. Responsibilities Responsible for assisting with recruiting, training, development and direct supervision of all associates working at the Allegheny Springs' pool and surrounding area. Including lifeguard certifications. Coordinate with operations training manager to develop staff training and communication with guests and associates; communicate Daily Events, Hours of Operation and resort/activity information to our guests and associates. Provide direction as needed to supervisors and associates. Ensure associates have the necessary resources to perform their jobs. Ensure equipment for all pool and casino lawn activities is in proper operational order and maintained for the utmost safety of our guests and associates. Direct and lead Allegheny Springs supervisors and associates, ensuring the Omni MOS is understood and executed daily. Maintain Staffing Budget and schedule as business level requires Prepares and approves weekly work schedules in accordance with established staffing guidelines and forecasts. Maintain high level of facility cleanliness Participates in the annual departmental business planning process, as well as departmental monthly P&L reviews and forecasting process. Monitors and controls expenses related to the Allegheny Springs complex, adjusting expenses including payroll as business levels dictate. Participates in implementation and updating of relevant emergency procedures. Work with the sales and marketing team to create profitable promotions and marketing strategies for activities. Work with various departments to ensure proper flow of events related to Allegheny Springs Complex activities And any other task as assigned by managment Qualifications Must be 21 years of age. Must have a valid driver's license and meet company MVR requirements. CPR, AED, Lifeguard, and Basic First Aid certification or willing to obtain. Must be willing and able to work in unfavorable weather. Must be able to life at least 30lbs, and stand on feed and walk for up to 8 hours Aquatic facilities maintenance experience (preferred) Proficiency to place orders in Birtchstreet (preferred) Prior Leadership experience (preferred) Must be willing to receive training on mechanical aspects of the aquatic facilities as needed. Need to complete online CPO certification through National Pools of Roanoke Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
About US Our vision is to: Share Alaska with the world. Our mission is to: Transform our community with innovation and creativity through the best locally crafted goods and legendary hospitality in Alaska! Our Core values: Be Legendary, Be Honorable, Be One Team. We own and operate several restaurants, hotels, and brewers in Anchorage and Denali National Park. Link to our website: We are a fast-growing company and are searching for strong leaders that believe in our vision, will accomplish our mission, and live our core values. About You: The Kitchen Manager is responsible for preparation, assembly, and final presentation of ingredients according to the 49th State Brewing Company's recipes and specifications and ensuring the quality of cooked/prepared food by testing them. These individuals will utilize a large range of kitchen skills, including, slicing, grinding, frying, and baking during food service. This chef is also responsible for the detection and disposal of unattractive and spoiled foods. You will promote safety culture in all areas in the workplace, including food safety, customer safety, and the safety of team members. Completion Bonus and housing assistance may be available for this role. Essential Functions Work with the executive chef to produce diversified menus in accordance with the restaurant's policy and vision Conceptualize new dishes which appeal to clients Establish the working schedule and organize the work in the kitchen so that everything works like a "well-oiled machine" Produce high quality dishes that follow up the established menu and level up to location's standards, as well as to clients' requirements Plan the food design in order to create a perfect match between the dish's aspect and its taste Discover talented staff and train them in order to reach the high standards of the location Train the auxiliary kitchen staff in order to provide best results in minimum time and using at the maximum the available resources Maintain order and discipline in the kitchen during working hours Create tasting menus for clients interested in contracting the food for different events (wedding, banquets, corporate dinners, birthday parties, etc.) from their kitchen Developing a cross-marketing strategy in order to increase profit, such as pairing drinks with the food served Make sure the hygiene and food safety standards are met in all stages of food preparation, starting with the ingredients and ending with the finished dish which leaves the kitchen door Make sure that the professional equipment is in good conditions and signal any malfunction before it affects the staff or the clients Routinely, prepares and stock the food assembly line for service, and in addition, replenishes the service line, as needed Accurately assembles food in timely manner, as ordered, during all meal services Observes company health, sanitation, and food quality policies Ability to communicate clearly (verbal and written) with employees and management Ability to prioritize work, meet deadlines, and maintain an attention to detail while working in a team or group environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Communication Critical Evaluation Relationship Management Ethical Practice Honesty Leadership Ability to work well under pressure Supervisory Responsibility This position is responsible for all kitchen employees. Work Environment This position operates in restaurant/kitchen setting. There are stairs and uneven surfaces. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, slipping, tripping, and falls. Kitchens can be hot, noisy and stressful line cooks need to be able to work efficiently and quickly to be successful. It can be dangerous connect with sharp hot tools can result in cuts, bruises and burns being a part of the shift. Frequent hand washing is required due to staff interactions in food prep areas. Job responsibilities may include working outdoors in the Denali, Alaska area in Spring and Fall, when temperatures are at or below freezing and walking surfaces may be slippery. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position requires moving of products weighing up to 50 pounds. Must be able to stand for 8 hour shifts Position Type and Expected Hours of Work Hours and days range due to level of business. During high season expect full work weeks with hours before open and close. Slower periods might result in shorter shifts and lighter workload. Required Education and Experience Culinary degree or equivalent certification preferred. 2-4 years of experience in position(s) involving commercial food preparation. Valid Alaska Food Handlers card Preferred Education and Experience Passion for craft beers. Proficiency in the use of computer business applications, with working knowledge of computerized restaurant point of sales (POS) systems is preferred Works well when operations are at high volume. Additional Eligibility Qualifications None required for this position. Work Authorization/Security Clearance Must be authorized to work in the US EEOC Northern Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization. Northern Hospitality Group makes hiring decisions based solely on qualifications, merit, and business needs at the time. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Mar 08, 2024
Full time
About US Our vision is to: Share Alaska with the world. Our mission is to: Transform our community with innovation and creativity through the best locally crafted goods and legendary hospitality in Alaska! Our Core values: Be Legendary, Be Honorable, Be One Team. We own and operate several restaurants, hotels, and brewers in Anchorage and Denali National Park. Link to our website: We are a fast-growing company and are searching for strong leaders that believe in our vision, will accomplish our mission, and live our core values. About You: The Kitchen Manager is responsible for preparation, assembly, and final presentation of ingredients according to the 49th State Brewing Company's recipes and specifications and ensuring the quality of cooked/prepared food by testing them. These individuals will utilize a large range of kitchen skills, including, slicing, grinding, frying, and baking during food service. This chef is also responsible for the detection and disposal of unattractive and spoiled foods. You will promote safety culture in all areas in the workplace, including food safety, customer safety, and the safety of team members. Completion Bonus and housing assistance may be available for this role. Essential Functions Work with the executive chef to produce diversified menus in accordance with the restaurant's policy and vision Conceptualize new dishes which appeal to clients Establish the working schedule and organize the work in the kitchen so that everything works like a "well-oiled machine" Produce high quality dishes that follow up the established menu and level up to location's standards, as well as to clients' requirements Plan the food design in order to create a perfect match between the dish's aspect and its taste Discover talented staff and train them in order to reach the high standards of the location Train the auxiliary kitchen staff in order to provide best results in minimum time and using at the maximum the available resources Maintain order and discipline in the kitchen during working hours Create tasting menus for clients interested in contracting the food for different events (wedding, banquets, corporate dinners, birthday parties, etc.) from their kitchen Developing a cross-marketing strategy in order to increase profit, such as pairing drinks with the food served Make sure the hygiene and food safety standards are met in all stages of food preparation, starting with the ingredients and ending with the finished dish which leaves the kitchen door Make sure that the professional equipment is in good conditions and signal any malfunction before it affects the staff or the clients Routinely, prepares and stock the food assembly line for service, and in addition, replenishes the service line, as needed Accurately assembles food in timely manner, as ordered, during all meal services Observes company health, sanitation, and food quality policies Ability to communicate clearly (verbal and written) with employees and management Ability to prioritize work, meet deadlines, and maintain an attention to detail while working in a team or group environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Communication Critical Evaluation Relationship Management Ethical Practice Honesty Leadership Ability to work well under pressure Supervisory Responsibility This position is responsible for all kitchen employees. Work Environment This position operates in restaurant/kitchen setting. There are stairs and uneven surfaces. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, slipping, tripping, and falls. Kitchens can be hot, noisy and stressful line cooks need to be able to work efficiently and quickly to be successful. It can be dangerous connect with sharp hot tools can result in cuts, bruises and burns being a part of the shift. Frequent hand washing is required due to staff interactions in food prep areas. Job responsibilities may include working outdoors in the Denali, Alaska area in Spring and Fall, when temperatures are at or below freezing and walking surfaces may be slippery. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position requires moving of products weighing up to 50 pounds. Must be able to stand for 8 hour shifts Position Type and Expected Hours of Work Hours and days range due to level of business. During high season expect full work weeks with hours before open and close. Slower periods might result in shorter shifts and lighter workload. Required Education and Experience Culinary degree or equivalent certification preferred. 2-4 years of experience in position(s) involving commercial food preparation. Valid Alaska Food Handlers card Preferred Education and Experience Passion for craft beers. Proficiency in the use of computer business applications, with working knowledge of computerized restaurant point of sales (POS) systems is preferred Works well when operations are at high volume. Additional Eligibility Qualifications None required for this position. Work Authorization/Security Clearance Must be authorized to work in the US EEOC Northern Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization. Northern Hospitality Group makes hiring decisions based solely on qualifications, merit, and business needs at the time. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Identified shifts will vary based on business needsThis is a salaried role and pay may vary based on experience Join the team that puts fun first. At Harrah's Ak-Chin, making grown-ups smile and play is what we do best, which is why we stack our dream team with passionate, energetic employees. Creativity, innovation and inspiration welcome.JOB SUMMARY: Coordinates all assigned Harrah's Ak-Chin Casino events and promotions, advances assigned entertainment acts with the dual purpose of providing a positive impact on guest & performer relationships and increasing profitability. ESSENTIAL JOB FUNCTIONS: Assists in: Is Directly Responsible for: Is expected to communicate with other departments in a detail-oriented and timely manner: Coordinates purchasing process, in compliance with all regulatory and purchasing guidelines. Maintains and updates department recordkeeping of events, promotions and entertainment by maintaining individual project folders, both paper and electronic. Maintains security and confidentiality of files, records and lists. Supports events, promotions and entertainment assigned to fellow coordinators to help ensure their success. Provides outstanding guest service at all times always is a liaison and greeter for production staff, tour manager(s), crew, hotel staff for concerts and other performances produced by Harrah's Ak-Chin. Budgeting of yearlong calendar of promotions, events and entertainment by tracking all project data, including but not limited to response rates, expense documents, invoice submissions. Conception and planning of yearlong calendar by tracking and submitting accurate feedback on all events, promotions and entertainment performances. Coordinating with Planning and Analysis to generate event, promotion and entertainment PRO and POST formas. Execution of all events, promotions on/off the property. Very detailed and thorough planning of all events and promotions. Very detailed and thorough advancement of all entertainment acts and performances. Preparation, review and submission of all event, promotion, entertainment internal controls including but not limited to promotional rules, Tribal Gaming Agency notifications, requests and other regulations. Preparation, accuracy, review and proofing of all events, promotion & entertainment creative and copy including but not limited to creative assignment forms, invitations, e-mails and other marketing assets. Use of supplied tools to accurately track the following: finances, guest counts and regulatory approvals. Keeping all event & entertainment folders up to date, responsible for submitting all request forms in a timely manner. Keeping all event & entertainment checklists up to date and adhering to set timelines. Clear and timely coordination of both volunteer and on-call employee labor, as appropriate. Providing accurate processing of all applicable prize documentation including but not limited to forms 1099, W2-G, Bank Secrecy Act documentation, Prize Logs, MTL reporting, etc Accurately communicating all project details / plans to the events, promotions and entertainment team according to all departmental processes, regarding guest registration and tracking procedures, including but not limited to offer codes, response rates, promotions & entertainment using compliance and regulatory approved software programs. Finance and Direct Mail departments in support of production of budgets, proformas, and analyses; Communications department and Direct Mail for the production of direct mail and collateral for events, promotions and entertainment. Purchasing department by suggesting and purchasing (when approved) supplies, gifts, prizes, awards, decor, and equipment from approved vendors. Gaming Operations for the execution of tournaments and applicable promotions. Corporate Promotions for assisting in setting up offers in applicable promotions software. Hotel Management for room blocks associated with events, promotions and entertainment. Food, Beverage and Sales for use of banquet and other public space, and for coordination of event setup, equipment, service, and menus, etc. IT for technical support in execution of events & entertainment; contingency IT program planning. Facilities for environmental, cleaning, and maintenance support. Casino Cage for ensuring all bank fund needs are accurately communicated. Other departments as needed. ADDITIONAL JOB DUTIES: Responsible for other general and administrative tasks, as assigned by events, promotions and entertainment manager or supervisor. EDUCATION and/or EXPERIENCE: High school diploma or GED required; Associate's or Bachelor's Degrees are preferred. 1-2 years experience in project management required. Must have intermediate to advanced PC skills, including but not limited to use and navigation of Microsoft Office, web-based applications and other software systems. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must demonstrate skill in public speaking, both on and off a microphone, with charisma, clarity and a professional demeanor. Willing and able to demonstrate reading, writing and technical skills as part of application process. Undergoes pre-employment screening and selection process. Must be able to suggest and promote activities (events, promotions & entertainment) to guests & employees and upsell revenue-generating experiences. Must be able to interact effectively and make connections with people of different age groups and demographics. Must be able to demonstrate mathematical aptitude towards Arizona approved games of chance, and basic probability and statistics as applicable to comprehension of promotional games of chance, as part of application process, or within six months of hire. Must be able to successfully work on multiple projects simultaneously. Must be able to make rational decisions, act quickly & solve problems in a timely manner. Meets all relevant regulatory requirements. Agrees to sign non-disclosure agreement and pass drug test continent upon job offer. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to lift and/or carry objects weighing up to 50 pounds. Able to correspond via telephone and e-mail in a fast-paced environment. Able to respond to visual and auditory cues. Able to continuously maneuver including the ability to bend, crouch, kneel, and twist, in both an office setting at a desk, and while in front of or interacting with guests. Must have the manual dexterity required to manipulate props, equipment, prizes, etc. with safety as a top priority while interacting with guests. Must possess outgoing personality and be able to greet guests in a courteous and friendly manner. Must be able to get along well with co-workers and work as a team. Must be able to hold and operate a ticket scanning device during the assigned shifts. Must be able to move quickly around entire property and stand for long periods of time. Must be fluent in English. Must be able to work independently with minimal supervision. Must be able to respond calmly and make rational decisions when handling customer needs and concerns while maintaining an upbeat and positive attitude. Must be able to work in areas containing second hand smoke. Must be able to work in noisy environment. Must be able to work both indoors and outdoors. Must be able to work a flexible schedule, including but not limited to non-standard shift times, lengths and days off. Must be able to work and stand outside, sometimes in heat in excess of 115 degrees. Must be able to work independently. Must be able to push or pull up to 150 pounds. Must be able to see and remember the specific details of incidents and persons. We operate in a 24/7 environment that continuously operates year-round and that is driven by the needs of our customers and guests. The nature of this role requires working a non-traditional schedule in order to successfully execute activities and programs and create a world-class experience for our guests. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Mar 25, 2024
Full time
Identified shifts will vary based on business needsThis is a salaried role and pay may vary based on experience Join the team that puts fun first. At Harrah's Ak-Chin, making grown-ups smile and play is what we do best, which is why we stack our dream team with passionate, energetic employees. Creativity, innovation and inspiration welcome.JOB SUMMARY: Coordinates all assigned Harrah's Ak-Chin Casino events and promotions, advances assigned entertainment acts with the dual purpose of providing a positive impact on guest & performer relationships and increasing profitability. ESSENTIAL JOB FUNCTIONS: Assists in: Is Directly Responsible for: Is expected to communicate with other departments in a detail-oriented and timely manner: Coordinates purchasing process, in compliance with all regulatory and purchasing guidelines. Maintains and updates department recordkeeping of events, promotions and entertainment by maintaining individual project folders, both paper and electronic. Maintains security and confidentiality of files, records and lists. Supports events, promotions and entertainment assigned to fellow coordinators to help ensure their success. Provides outstanding guest service at all times always is a liaison and greeter for production staff, tour manager(s), crew, hotel staff for concerts and other performances produced by Harrah's Ak-Chin. Budgeting of yearlong calendar of promotions, events and entertainment by tracking all project data, including but not limited to response rates, expense documents, invoice submissions. Conception and planning of yearlong calendar by tracking and submitting accurate feedback on all events, promotions and entertainment performances. Coordinating with Planning and Analysis to generate event, promotion and entertainment PRO and POST formas. Execution of all events, promotions on/off the property. Very detailed and thorough planning of all events and promotions. Very detailed and thorough advancement of all entertainment acts and performances. Preparation, review and submission of all event, promotion, entertainment internal controls including but not limited to promotional rules, Tribal Gaming Agency notifications, requests and other regulations. Preparation, accuracy, review and proofing of all events, promotion & entertainment creative and copy including but not limited to creative assignment forms, invitations, e-mails and other marketing assets. Use of supplied tools to accurately track the following: finances, guest counts and regulatory approvals. Keeping all event & entertainment folders up to date, responsible for submitting all request forms in a timely manner. Keeping all event & entertainment checklists up to date and adhering to set timelines. Clear and timely coordination of both volunteer and on-call employee labor, as appropriate. Providing accurate processing of all applicable prize documentation including but not limited to forms 1099, W2-G, Bank Secrecy Act documentation, Prize Logs, MTL reporting, etc Accurately communicating all project details / plans to the events, promotions and entertainment team according to all departmental processes, regarding guest registration and tracking procedures, including but not limited to offer codes, response rates, promotions & entertainment using compliance and regulatory approved software programs. Finance and Direct Mail departments in support of production of budgets, proformas, and analyses; Communications department and Direct Mail for the production of direct mail and collateral for events, promotions and entertainment. Purchasing department by suggesting and purchasing (when approved) supplies, gifts, prizes, awards, decor, and equipment from approved vendors. Gaming Operations for the execution of tournaments and applicable promotions. Corporate Promotions for assisting in setting up offers in applicable promotions software. Hotel Management for room blocks associated with events, promotions and entertainment. Food, Beverage and Sales for use of banquet and other public space, and for coordination of event setup, equipment, service, and menus, etc. IT for technical support in execution of events & entertainment; contingency IT program planning. Facilities for environmental, cleaning, and maintenance support. Casino Cage for ensuring all bank fund needs are accurately communicated. Other departments as needed. ADDITIONAL JOB DUTIES: Responsible for other general and administrative tasks, as assigned by events, promotions and entertainment manager or supervisor. EDUCATION and/or EXPERIENCE: High school diploma or GED required; Associate's or Bachelor's Degrees are preferred. 1-2 years experience in project management required. Must have intermediate to advanced PC skills, including but not limited to use and navigation of Microsoft Office, web-based applications and other software systems. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must demonstrate skill in public speaking, both on and off a microphone, with charisma, clarity and a professional demeanor. Willing and able to demonstrate reading, writing and technical skills as part of application process. Undergoes pre-employment screening and selection process. Must be able to suggest and promote activities (events, promotions & entertainment) to guests & employees and upsell revenue-generating experiences. Must be able to interact effectively and make connections with people of different age groups and demographics. Must be able to demonstrate mathematical aptitude towards Arizona approved games of chance, and basic probability and statistics as applicable to comprehension of promotional games of chance, as part of application process, or within six months of hire. Must be able to successfully work on multiple projects simultaneously. Must be able to make rational decisions, act quickly & solve problems in a timely manner. Meets all relevant regulatory requirements. Agrees to sign non-disclosure agreement and pass drug test continent upon job offer. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to lift and/or carry objects weighing up to 50 pounds. Able to correspond via telephone and e-mail in a fast-paced environment. Able to respond to visual and auditory cues. Able to continuously maneuver including the ability to bend, crouch, kneel, and twist, in both an office setting at a desk, and while in front of or interacting with guests. Must have the manual dexterity required to manipulate props, equipment, prizes, etc. with safety as a top priority while interacting with guests. Must possess outgoing personality and be able to greet guests in a courteous and friendly manner. Must be able to get along well with co-workers and work as a team. Must be able to hold and operate a ticket scanning device during the assigned shifts. Must be able to move quickly around entire property and stand for long periods of time. Must be fluent in English. Must be able to work independently with minimal supervision. Must be able to respond calmly and make rational decisions when handling customer needs and concerns while maintaining an upbeat and positive attitude. Must be able to work in areas containing second hand smoke. Must be able to work in noisy environment. Must be able to work both indoors and outdoors. Must be able to work a flexible schedule, including but not limited to non-standard shift times, lengths and days off. Must be able to work and stand outside, sometimes in heat in excess of 115 degrees. Must be able to work independently. Must be able to push or pull up to 150 pounds. Must be able to see and remember the specific details of incidents and persons. We operate in a 24/7 environment that continuously operates year-round and that is driven by the needs of our customers and guests. The nature of this role requires working a non-traditional schedule in order to successfully execute activities and programs and create a world-class experience for our guests. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Apply Job ID: 95711BR Type: Marketing Primary Location: Coal Township, Pennsylvania Date Posted: 02/20/2024 Job Details: Company Description Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams. Job Description We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more Growth opportunities performing essential work to support America's food distribution system Safe and inclusive working environment, including culture of rewards, recognition, and respect Job Summary: Responsible for the growth and margin increase in the paper and disposables, cups and lids, Non-Foods item classes and beverage. Responsible for the product education and sales training of our Account Executives, Area Managers, Customer Service and Sales Management in the field as it relates to these products. Responsible for the evaluation of inventory for this item class to ensure that the OpCo has the proper mix of products for customer's needs and ease of selling for the sales staff. Communicate to and with our suppliers and assist in implementing programs for the mutual benefit of both PFG segment and supplier. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company. Job Responsibilities: Responsible for growing sales and increasing gross profit margins in the item classes described above. Works closely with the Non-Foods Merchandising Manager(s), and within the parameters of the Corporate administered purchasing programs, including earned income programs. Minimizing the cost of goods with manufacturers and suppliers through assisting in negotiations. Provide Merchandising support to sales by assisting in preparing bids, providing product training and information, and recommending pricing strategies and planning promotions. Design training aids to assist in the education of our Account Executives (AE), Area Managers, Customer Service Representatives and Merchandise Managers. Performs other related duties as assigned. Required Qualifications High School Diploma/GED or Equivalent Experience 1 - 3 years of experience in non-foods, (disposables and smallwares), sales and / or purchasing in the foodservice industry. Preferred Qualifications Bachelor's Degree in Sales / marketing, business or related area 3 - 5 years of experience in non-foods, (disposables and smallwares), sales and / or purchasing in the foodservice industry. EEO Statement Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement. Apply
Mar 24, 2024
Full time
Apply Job ID: 95711BR Type: Marketing Primary Location: Coal Township, Pennsylvania Date Posted: 02/20/2024 Job Details: Company Description Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams. Job Description We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more Growth opportunities performing essential work to support America's food distribution system Safe and inclusive working environment, including culture of rewards, recognition, and respect Job Summary: Responsible for the growth and margin increase in the paper and disposables, cups and lids, Non-Foods item classes and beverage. Responsible for the product education and sales training of our Account Executives, Area Managers, Customer Service and Sales Management in the field as it relates to these products. Responsible for the evaluation of inventory for this item class to ensure that the OpCo has the proper mix of products for customer's needs and ease of selling for the sales staff. Communicate to and with our suppliers and assist in implementing programs for the mutual benefit of both PFG segment and supplier. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company. Job Responsibilities: Responsible for growing sales and increasing gross profit margins in the item classes described above. Works closely with the Non-Foods Merchandising Manager(s), and within the parameters of the Corporate administered purchasing programs, including earned income programs. Minimizing the cost of goods with manufacturers and suppliers through assisting in negotiations. Provide Merchandising support to sales by assisting in preparing bids, providing product training and information, and recommending pricing strategies and planning promotions. Design training aids to assist in the education of our Account Executives (AE), Area Managers, Customer Service Representatives and Merchandise Managers. Performs other related duties as assigned. Required Qualifications High School Diploma/GED or Equivalent Experience 1 - 3 years of experience in non-foods, (disposables and smallwares), sales and / or purchasing in the foodservice industry. Preferred Qualifications Bachelor's Degree in Sales / marketing, business or related area 3 - 5 years of experience in non-foods, (disposables and smallwares), sales and / or purchasing in the foodservice industry. EEO Statement Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement. Apply
Company Description Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city's beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort. When you're ready to explore the area, it's less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya. At Novotel Miami Brickell, the best of the city is at your doorstep. Job Description Purpose: Assist Front of the House Overnight Manager with the front desk overnight Operations. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Novotel Miami Brickell by welcoming everyone with a genuine smile and caring attitude. Works overnight and oversees all activities in the hotel, assisting loss prevention and engineering with any quest need or requests. Runs and audits the assigned reports to close the day and turns them to management. Essential Elements: Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available. Posts and audits banquet checks in order of the banquet summary sheet. Reconciles all Food and Beverage outlet postings. Verifies front desk cashier work is balanced. Performs an accurate bucket check of all in-house registration cards. Ensures all guest accounts are accurately posted with room and tax. Ensures the completion of all night audit functions. Distributes all close day reports and morning reports to the appropriate departments. Transmits accurate data to Management. Prepares and distributes the Daily Report (Daily Business Summary DBS). PHYSICAL ABILITIES Exert physical effort in transporting 25 pounds to guests or other hotel areas. Endure various physical movements throughout the work areas. Remain in stationary position for several minutes/hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding. SECONDARY JOB FUNCTIONS Assist PBX with switchboard duties. Assist with Reservations calls. Provide Concierge service. Assist in other Front Desk areas as assigned. Ensure guests are been advise of loyalty program. Provide guest room tours. Legibly document maintenance needs on work orders and submit to Manager. Answers In-Room Dining guest calls and takes order as needed. High school graduate or equivalent vocational training certificate. Compute basic arithmetic. Fluency in English both verbally and non-verbally. Provide legible communication and directions. Ability to: Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgement. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Ability to input and access information in the property management system/computers/point of sales system. Excellent phone & verbal communication skills. Flexible schedule. Desirables Excellent phone & verbal communication skills. Previous front desk hotel experience, night auditor, and cashier. Flexible schedule. Works overnight. May be required to perform housekeeping, engineering and security duties as needed. Fluency in a foreign language (Spanish) Ability to suggestively up sell. Certification in CPR. Previous guest relations training. Hotel Specific Essential Functions: Responsible for the Local Market stock and inventories Tools and Equipment: Use of Opera (PMS) housekeeping programs Use of telephone system Use of department paging/radio communication system Use of copy machine and other various cleaning equipment's (vacuum cleaners, etc.) Fire panel PBX equipment Assorted F&B equipment Working environment: Sitting, walking, standing, bending, writing, typing, filing Occasional lifting up to 25 lbs. Pushing of supply carts Interior of hotel, in normal office conditions. Additional Information All your information will be kept confidential according to EEO guidelines.
Mar 23, 2024
Full time
Company Description Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city's beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort. When you're ready to explore the area, it's less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya. At Novotel Miami Brickell, the best of the city is at your doorstep. Job Description Purpose: Assist Front of the House Overnight Manager with the front desk overnight Operations. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Novotel Miami Brickell by welcoming everyone with a genuine smile and caring attitude. Works overnight and oversees all activities in the hotel, assisting loss prevention and engineering with any quest need or requests. Runs and audits the assigned reports to close the day and turns them to management. Essential Elements: Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available. Posts and audits banquet checks in order of the banquet summary sheet. Reconciles all Food and Beverage outlet postings. Verifies front desk cashier work is balanced. Performs an accurate bucket check of all in-house registration cards. Ensures all guest accounts are accurately posted with room and tax. Ensures the completion of all night audit functions. Distributes all close day reports and morning reports to the appropriate departments. Transmits accurate data to Management. Prepares and distributes the Daily Report (Daily Business Summary DBS). PHYSICAL ABILITIES Exert physical effort in transporting 25 pounds to guests or other hotel areas. Endure various physical movements throughout the work areas. Remain in stationary position for several minutes/hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding. SECONDARY JOB FUNCTIONS Assist PBX with switchboard duties. Assist with Reservations calls. Provide Concierge service. Assist in other Front Desk areas as assigned. Ensure guests are been advise of loyalty program. Provide guest room tours. Legibly document maintenance needs on work orders and submit to Manager. Answers In-Room Dining guest calls and takes order as needed. High school graduate or equivalent vocational training certificate. Compute basic arithmetic. Fluency in English both verbally and non-verbally. Provide legible communication and directions. Ability to: Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgement. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Ability to input and access information in the property management system/computers/point of sales system. Excellent phone & verbal communication skills. Flexible schedule. Desirables Excellent phone & verbal communication skills. Previous front desk hotel experience, night auditor, and cashier. Flexible schedule. Works overnight. May be required to perform housekeeping, engineering and security duties as needed. Fluency in a foreign language (Spanish) Ability to suggestively up sell. Certification in CPR. Previous guest relations training. Hotel Specific Essential Functions: Responsible for the Local Market stock and inventories Tools and Equipment: Use of Opera (PMS) housekeeping programs Use of telephone system Use of department paging/radio communication system Use of copy machine and other various cleaning equipment's (vacuum cleaners, etc.) Fire panel PBX equipment Assorted F&B equipment Working environment: Sitting, walking, standing, bending, writing, typing, filing Occasional lifting up to 25 lbs. Pushing of supply carts Interior of hotel, in normal office conditions. Additional Information All your information will be kept confidential according to EEO guidelines.
Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops , Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or Responsibilities The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). Opening doors, where applicable Welcoming and thanking guests Answering questions - accurately and politely Maintaining a clean and organized waiting area Answering the phone Directing guests to areas & restrooms Providing security for co-workers, guests and celebrities Assisting servers, bussers and managers Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc. Assuring the complete satisfaction of each and every guest Creating memorable experiences Entertaining guests to create "Raving fans" This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS High School diploma or GED SKILLS Remaining calm in a hectic, fast-paced Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests and co-workers. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time Ability to sit for extended periods of time Ability to make repeating movements of the arms, hands, and wrists Ability to express or exchange ideas verbally and perceive sound by ear Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds Ability to turn or twist body parts in a circular motion Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment Ability to travel via auto or airplane for long periods of time ADDITIONAL REQUIREMENTS Maintaining a well-groomed appearance ("having a plan"). Following all uniform guidelines Practicing all general safety & sanitation standards Recycling products, where possible Maintaining HRC's 5 core Values and Mission Statement This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 18, 2024
Full time
Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops , Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or Responsibilities The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). Opening doors, where applicable Welcoming and thanking guests Answering questions - accurately and politely Maintaining a clean and organized waiting area Answering the phone Directing guests to areas & restrooms Providing security for co-workers, guests and celebrities Assisting servers, bussers and managers Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc. Assuring the complete satisfaction of each and every guest Creating memorable experiences Entertaining guests to create "Raving fans" This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS High School diploma or GED SKILLS Remaining calm in a hectic, fast-paced Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests and co-workers. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time Ability to sit for extended periods of time Ability to make repeating movements of the arms, hands, and wrists Ability to express or exchange ideas verbally and perceive sound by ear Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds Ability to turn or twist body parts in a circular motion Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment Ability to travel via auto or airplane for long periods of time ADDITIONAL REQUIREMENTS Maintaining a well-groomed appearance ("having a plan"). Following all uniform guidelines Practicing all general safety & sanitation standards Recycling products, where possible Maintaining HRC's 5 core Values and Mission Statement This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops , Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or Responsibilities The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). Opening doors, where applicable Welcoming and thanking guests Answering questions - accurately and politely Maintaining a clean and organized waiting area Answering the phone Directing guests to areas & restrooms Providing security for co-workers, guests and celebrities Assisting servers, bussers and managers Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc. Assuring the complete satisfaction of each and every guest Creating memorable experiences Entertaining guests to create "Raving fans" This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS High School diploma or GED SKILLS Remaining calm in a hectic, fast-paced Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests and co-workers. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time Ability to sit for extended periods of time Ability to make repeating movements of the arms, hands, and wrists Ability to express or exchange ideas verbally and perceive sound by ear Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds Ability to turn or twist body parts in a circular motion Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment Ability to travel via auto or airplane for long periods of time ADDITIONAL REQUIREMENTS Maintaining a well-groomed appearance ("having a plan"). Following all uniform guidelines Practicing all general safety & sanitation standards Recycling products, where possible Maintaining HRC's 5 core Values and Mission Statement This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 18, 2024
Full time
Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops , Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or Responsibilities The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). Opening doors, where applicable Welcoming and thanking guests Answering questions - accurately and politely Maintaining a clean and organized waiting area Answering the phone Directing guests to areas & restrooms Providing security for co-workers, guests and celebrities Assisting servers, bussers and managers Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc. Assuring the complete satisfaction of each and every guest Creating memorable experiences Entertaining guests to create "Raving fans" This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS High School diploma or GED SKILLS Remaining calm in a hectic, fast-paced Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests and co-workers. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time Ability to sit for extended periods of time Ability to make repeating movements of the arms, hands, and wrists Ability to express or exchange ideas verbally and perceive sound by ear Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds Ability to turn or twist body parts in a circular motion Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment Ability to travel via auto or airplane for long periods of time ADDITIONAL REQUIREMENTS Maintaining a well-groomed appearance ("having a plan"). Following all uniform guidelines Practicing all general safety & sanitation standards Recycling products, where possible Maintaining HRC's 5 core Values and Mission Statement This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Location The Homestead Our employees are what make The Omni Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match. Job Description The Banquet Captain is responsible for the successful execution of banquets events. Ensures all banquet activities are carried out professionally and to standard while maximizing profitability. Manages, motivates and empowers associates. Must demonstrate excellent leadership and effective communication skills across all departments. Responsibilities Supervise the daily operations of banquets events to ensure compliance with Banquet Event Orders, safety regulations, ensuring optimal levels of service, quality and hospitality are performed. Review Banquet Event Orders with customers noting changes, issues, and concerns. Anticipate and react to challenges ensuring quality and value of service in all areas. Calculate and review the banquet checks ensuring billing accuracy. Present checks to the customer for and review and signature. Participate in the Banquet Payroll Process ensuring accurate, prompt reporting to the accounting department. Monitor and control the maintenance/sanitation of the banquet areas maintaining cleanliness and protecting assets. Manage the performance of the Convention Setup Department by reviewing banquet event orders and floorplans. Comprehend BEO content and delegate CS responsibilities for rooms to be set on time. Inspect room sets ensuring cleanliness with equipment positioned correctly and uniformly. Communicate effectively with customers, managers and associates to ensure that all room setups, equipment, supplies, staffing and menus meet/exceed customer's expectations. Communicate with the Catering department learning all details and expectations from the customer, and delegate responsibilities with the goal of exceeding expectations. Communicate with culinary ensuring timing, presentation and quantity of food is served on time. Able to work flexible shifts to consisting of mornings, afternoons, evenings, weekend and holidays; scheduled days and times may vary based on need. Maintain clean and neat work areas while servicing guests per established policies and procedures. Manage a service team delivering polished and refined levels of service under varying conditions and constraints of time. Manage the breakdown and transition from one event to another implementing strategic planning to complete on time with available resources and labor. Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage. Keep kitchen area & all storage areas clean and organized according to policies set forth by management. Clearly and timely communicate needs and concerns to other Banquet Captains and/or Manager/Director. Manage closing side-work delegation setting up future events for success. Build and maintain attractive and efficient buffet food stations to hotel standards. Manage the inventory, set-up, breakdown, service and billing procedures of the banquet bar operation. Assist guests; help serve as needed and respond to questions using suggestive selling techniques. Author sidework assignments detailing individual banquet employee responsibilities through all phases of service. Report and maintain inventory levels of all assets in the banquet department to include equipment, linen, food, beer, wine and liquor. Participate and provide feedback to evaluate the performance of banquet employees Be a champion of fine dining fundamentals. Lead by example and train/develop banquet staff to follow accordingly with the ability to tailor service to delight the guest in varying scenarios. OTHER DUTIES/RESPONSIBILITIES Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served. Be able to manage and serve guests safely with special dietary requirements. Attends and conducts pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility. Exhibit leadership at all times in an effort to develop, build, retain and promote talent within Omni. SUPERVISORY DUTIES Participate in department disciplinary policies for banquet servers, banquet housemen, an on-call employees Participate in scheduling Participate in payroll execution Posting of sales of service charges to accounts Maintain banquet beer wine and liquor inventories Manage and supervise the banquet beverage team Manage and supervise the banquet set-up / Houseperson team Communicate pertinent information back and forth within culinary and catering departments. Deliver a recap of banquet operations at the conclusion of events to hotel leaders. Qualifications Dealing with Ambiguity Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Compassion Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others. Composure Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis. Interpersonal Savvy Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Knowledge/Skills Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations. Abilities Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs. Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Bending/kneeling: Ability to bend to lower level cabinets and lift trays. Mobility: Maneuver in narrow areas and between seated guests. Continuous standing required to service guest functions; 100% of the time scheduled. Climbing approximately 12 steps 20% of 8 hours. Must have moderate comprehension and literacy to read use records and all special requests. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Education/Formal Training High school education or equivalent. Unexpired TIPs required Unexpired certification in ServSafe Experience One to two years in a related position with this company or other organization(s). Material/Equipment Used Computerized order machine, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers. The ability to work with Microsoft Office applications, Salesforce, and communicate via email. Environment:Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster () and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement () If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to . Job LocationsUS-VA-Hot Springs Posted Date2 weeks ago(3/12/:45 AM) Requisition ID 91 . click apply for full job details
Mar 14, 2024
Full time
Location The Homestead Our employees are what make The Omni Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match. Job Description The Banquet Captain is responsible for the successful execution of banquets events. Ensures all banquet activities are carried out professionally and to standard while maximizing profitability. Manages, motivates and empowers associates. Must demonstrate excellent leadership and effective communication skills across all departments. Responsibilities Supervise the daily operations of banquets events to ensure compliance with Banquet Event Orders, safety regulations, ensuring optimal levels of service, quality and hospitality are performed. Review Banquet Event Orders with customers noting changes, issues, and concerns. Anticipate and react to challenges ensuring quality and value of service in all areas. Calculate and review the banquet checks ensuring billing accuracy. Present checks to the customer for and review and signature. Participate in the Banquet Payroll Process ensuring accurate, prompt reporting to the accounting department. Monitor and control the maintenance/sanitation of the banquet areas maintaining cleanliness and protecting assets. Manage the performance of the Convention Setup Department by reviewing banquet event orders and floorplans. Comprehend BEO content and delegate CS responsibilities for rooms to be set on time. Inspect room sets ensuring cleanliness with equipment positioned correctly and uniformly. Communicate effectively with customers, managers and associates to ensure that all room setups, equipment, supplies, staffing and menus meet/exceed customer's expectations. Communicate with the Catering department learning all details and expectations from the customer, and delegate responsibilities with the goal of exceeding expectations. Communicate with culinary ensuring timing, presentation and quantity of food is served on time. Able to work flexible shifts to consisting of mornings, afternoons, evenings, weekend and holidays; scheduled days and times may vary based on need. Maintain clean and neat work areas while servicing guests per established policies and procedures. Manage a service team delivering polished and refined levels of service under varying conditions and constraints of time. Manage the breakdown and transition from one event to another implementing strategic planning to complete on time with available resources and labor. Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage. Keep kitchen area & all storage areas clean and organized according to policies set forth by management. Clearly and timely communicate needs and concerns to other Banquet Captains and/or Manager/Director. Manage closing side-work delegation setting up future events for success. Build and maintain attractive and efficient buffet food stations to hotel standards. Manage the inventory, set-up, breakdown, service and billing procedures of the banquet bar operation. Assist guests; help serve as needed and respond to questions using suggestive selling techniques. Author sidework assignments detailing individual banquet employee responsibilities through all phases of service. Report and maintain inventory levels of all assets in the banquet department to include equipment, linen, food, beer, wine and liquor. Participate and provide feedback to evaluate the performance of banquet employees Be a champion of fine dining fundamentals. Lead by example and train/develop banquet staff to follow accordingly with the ability to tailor service to delight the guest in varying scenarios. OTHER DUTIES/RESPONSIBILITIES Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served. Be able to manage and serve guests safely with special dietary requirements. Attends and conducts pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility. Exhibit leadership at all times in an effort to develop, build, retain and promote talent within Omni. SUPERVISORY DUTIES Participate in department disciplinary policies for banquet servers, banquet housemen, an on-call employees Participate in scheduling Participate in payroll execution Posting of sales of service charges to accounts Maintain banquet beer wine and liquor inventories Manage and supervise the banquet beverage team Manage and supervise the banquet set-up / Houseperson team Communicate pertinent information back and forth within culinary and catering departments. Deliver a recap of banquet operations at the conclusion of events to hotel leaders. Qualifications Dealing with Ambiguity Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Compassion Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others. Composure Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis. Interpersonal Savvy Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Knowledge/Skills Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations. Abilities Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs. Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Bending/kneeling: Ability to bend to lower level cabinets and lift trays. Mobility: Maneuver in narrow areas and between seated guests. Continuous standing required to service guest functions; 100% of the time scheduled. Climbing approximately 12 steps 20% of 8 hours. Must have moderate comprehension and literacy to read use records and all special requests. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Education/Formal Training High school education or equivalent. Unexpired TIPs required Unexpired certification in ServSafe Experience One to two years in a related position with this company or other organization(s). Material/Equipment Used Computerized order machine, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers. The ability to work with Microsoft Office applications, Salesforce, and communicate via email. Environment:Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster () and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement () If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to . Job LocationsUS-VA-Hot Springs Posted Date2 weeks ago(3/12/:45 AM) Requisition ID 91 . click apply for full job details
Job Details Job Location Pacific 19 - KAILUA KONA, HI Salary Range $20.00 - $20.00 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: The Laundry Attendant is responsible for washing all soiled linens, towels, napkins and tablecloths, folding and ironing. SCOPE OF WORK + TEAM Reports to Director of Housekeeping/Executive Housekeeper/Housekeeping Manager Supports Housekeeping team RESPONSIBILITIES Remove and sort dirty linens and towels from laundry carts. Wash and dry all dirty linens, towels, rags, etc., as directed by management. Ability to stand during entire shift. Understand operation of washing machines and dryers. Clean dryer filter daily and maintain all equipment as trained. Keep laundry carts clean and free of debris. Maintain clan work area. Long hours sometimes required Perform the duties of room attendant following all prescribed requirements when needed. Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure. Report all guest issues and complaints to management Perform special projects and other responsibilities as assigned. Qualifications EXPERIENCE: Prior Experience: 1+ Previous housekeeping, hospitality, experience preferred, but not required. IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Ability to communicate in English is a plus; Self-starting personality with an even disposition; Ability to meet standards of appearance; Able to communicate well with guests. Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. Report any unusual occurrences and/or request to Supervisor. Read and abide by all the regulations and rules of conduct stated in the Associate Handbook. Must be service oriented with excellent customer service and sales skills Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language Must be energetic and outgoing Must possess excellent interpersonal and organizational skills Must be able to follow directions with attention to detail, speed and accuracy Must be a team player with the ability to work under minimal supervision Must be able to multi-task in a fast-paced work environment Must be able to understand and work with basic financial information and solve basic arithmetic problems Must be able to type 45 wpm and have the ability to input data and access information on the computer Must have proficient working knowledge of Microsoft Office, Opera; preferred. Must be able to exercise confidentiality and discretion. OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Mar 13, 2024
Full time
Job Details Job Location Pacific 19 - KAILUA KONA, HI Salary Range $20.00 - $20.00 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: The Laundry Attendant is responsible for washing all soiled linens, towels, napkins and tablecloths, folding and ironing. SCOPE OF WORK + TEAM Reports to Director of Housekeeping/Executive Housekeeper/Housekeeping Manager Supports Housekeeping team RESPONSIBILITIES Remove and sort dirty linens and towels from laundry carts. Wash and dry all dirty linens, towels, rags, etc., as directed by management. Ability to stand during entire shift. Understand operation of washing machines and dryers. Clean dryer filter daily and maintain all equipment as trained. Keep laundry carts clean and free of debris. Maintain clan work area. Long hours sometimes required Perform the duties of room attendant following all prescribed requirements when needed. Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure. Report all guest issues and complaints to management Perform special projects and other responsibilities as assigned. Qualifications EXPERIENCE: Prior Experience: 1+ Previous housekeeping, hospitality, experience preferred, but not required. IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Ability to communicate in English is a plus; Self-starting personality with an even disposition; Ability to meet standards of appearance; Able to communicate well with guests. Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. Report any unusual occurrences and/or request to Supervisor. Read and abide by all the regulations and rules of conduct stated in the Associate Handbook. Must be service oriented with excellent customer service and sales skills Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language Must be energetic and outgoing Must possess excellent interpersonal and organizational skills Must be able to follow directions with attention to detail, speed and accuracy Must be a team player with the ability to work under minimal supervision Must be able to multi-task in a fast-paced work environment Must be able to understand and work with basic financial information and solve basic arithmetic problems Must be able to type 45 wpm and have the ability to input data and access information on the computer Must have proficient working knowledge of Microsoft Office, Opera; preferred. Must be able to exercise confidentiality and discretion. OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location This 645-room hotel is perfectly located on Honolulu's famous Kalakaua Avenue, where it is just steps to the beach and an arm's reach to the best dining, shopping, and entertainment in the area. Guests can borrow the hotel's own towels and beach chairs to spend the day by the sea, or choose to lay out by the hotel's pool with a tropical drink from nearby Tiki's Grill and Bar. And for the adventurous, The Twin Fin offers a on-site activities desk ready to curate a number of fun experiences. Overview The Activation Ambassador is a multifaceted position responsible for various duties throughout the property. Activations Ambassadors work directly with the Activations Manager to assist during special events/functions at the pool and other hotel venues. The responsibilities include but not limited to; Assuring the pool area are clean and furniture is properly setup at all times, provide attentive, courteous, and efficient service to all guests, including successfully resolving guest request, throughout their stay, while maximizing revenue and occupancy. Responsibilities Fundamental Requirements: Employee must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Greet and welcome all guests and members. Hand guests new pool towels and accept/gather used towels from guests. Be proficient in the sales of cabanas/day beds to guests. Take personal care of guests in cabanas/day beds according to SOP. Assist the sales effort by providing information and communicating potential guest/member needs to Activation Manager. Ensure overall guest satisfaction. Assist during various hotel functions including opening, closing, and side work. Ensure vendors at pool area have the utilities they need for their function. Maintain the cleanliness of the pool areas and cabanas, furniture, and service areas of the pools in an organized manner. Assist with any cultural activities. Help with any setup for special events, live music, and evening activities. Act as point of contact for any on-sight vendors. Meet with client/vendor upon arrival to review set-up for accuracy. Be familiar with event types & setup. Reset / Set up pool furniture based on hotel standards. Monitor weather advisory and work with leadership team in proper care of pool furniture. Sweep/extract excessive water puddles around the pool areas. Perform other duties as requested by management. Qualifications Education & Experience: High school diploma or equivalent 2 years retail/hospitality experience preferred Must be proficient with computers and POS systems. Physical requirements: Flexible and long hours sometimes required including weekends and evenings. Light work - Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. This position is very active and requires standing, walking bending and kneeling General requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to guests needs, wants, and concerns. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Beach Candy and events at hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient retail operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be detail oriented, able to manage high volumes of data with a high degree of accuracy. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Always maintain a warm and friendly demeanor. Salary Range ($17.00/hourly - $19.00/hourly)
Mar 12, 2024
Full time
Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location This 645-room hotel is perfectly located on Honolulu's famous Kalakaua Avenue, where it is just steps to the beach and an arm's reach to the best dining, shopping, and entertainment in the area. Guests can borrow the hotel's own towels and beach chairs to spend the day by the sea, or choose to lay out by the hotel's pool with a tropical drink from nearby Tiki's Grill and Bar. And for the adventurous, The Twin Fin offers a on-site activities desk ready to curate a number of fun experiences. Overview The Activation Ambassador is a multifaceted position responsible for various duties throughout the property. Activations Ambassadors work directly with the Activations Manager to assist during special events/functions at the pool and other hotel venues. The responsibilities include but not limited to; Assuring the pool area are clean and furniture is properly setup at all times, provide attentive, courteous, and efficient service to all guests, including successfully resolving guest request, throughout their stay, while maximizing revenue and occupancy. Responsibilities Fundamental Requirements: Employee must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Greet and welcome all guests and members. Hand guests new pool towels and accept/gather used towels from guests. Be proficient in the sales of cabanas/day beds to guests. Take personal care of guests in cabanas/day beds according to SOP. Assist the sales effort by providing information and communicating potential guest/member needs to Activation Manager. Ensure overall guest satisfaction. Assist during various hotel functions including opening, closing, and side work. Ensure vendors at pool area have the utilities they need for their function. Maintain the cleanliness of the pool areas and cabanas, furniture, and service areas of the pools in an organized manner. Assist with any cultural activities. Help with any setup for special events, live music, and evening activities. Act as point of contact for any on-sight vendors. Meet with client/vendor upon arrival to review set-up for accuracy. Be familiar with event types & setup. Reset / Set up pool furniture based on hotel standards. Monitor weather advisory and work with leadership team in proper care of pool furniture. Sweep/extract excessive water puddles around the pool areas. Perform other duties as requested by management. Qualifications Education & Experience: High school diploma or equivalent 2 years retail/hospitality experience preferred Must be proficient with computers and POS systems. Physical requirements: Flexible and long hours sometimes required including weekends and evenings. Light work - Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. This position is very active and requires standing, walking bending and kneeling General requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to guests needs, wants, and concerns. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Beach Candy and events at hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient retail operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be detail oriented, able to manage high volumes of data with a high degree of accuracy. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Always maintain a warm and friendly demeanor. Salary Range ($17.00/hourly - $19.00/hourly)
Job Details Job Location Hotel Erwin - VENICE, CA Salary Range $19.73 - $19.73 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: Responsible for setting up and clearing the meal service, ensuring that the buffet remains fully stocked at all times, and communicating customers' drinks orders, as needed. You should also be able to address customers' queries and complaints in a timely manner. SCOPE OF WORK + TEAM Reports to F&B Manager Supports special events team Part F&B Department RESPONSIBILITIES Assembling the breakfast buffet before mealtime and disassembling it thereafter. Ensuring that the breakfast buffet remains well-stocked at all times. Receiving beverage orders and directing these to the kitchen, as needed. Providing customers with condiments upon request. Clearing cutlery and crockery from customers' tables. Resolving customers' queries and complaints. Ensuring that customers vacate the restaurant by the close of meal service. Sweeping, vacuuming, and mopping the floors after each meal service. Cleaning and sanitizing tables and countertops after each meal service. Qualifications EXPERIENCE: Prior Experience: 1+ Previous experience in the hospitality industry, preferably within a similar role. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. Report any unusual occurrences and/or request to Supervisor. Read and abide by all the regulations and rules of conduct stated in the Associate Handbook. Must be service oriented with excellent customer service and sales skills Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language Must be energetic and outgoing Must possess excellent interpersonal and organizational skills Must be able to follow directions with attention to detail, speed and accuracy Must be a team player with the ability to work under minimal supervision Must be able to multi-task in a fast-paced work environment Must be able to understand and work with basic financial information and solve basic arithmetic problems OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Mar 04, 2024
Full time
Job Details Job Location Hotel Erwin - VENICE, CA Salary Range $19.73 - $19.73 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: Responsible for setting up and clearing the meal service, ensuring that the buffet remains fully stocked at all times, and communicating customers' drinks orders, as needed. You should also be able to address customers' queries and complaints in a timely manner. SCOPE OF WORK + TEAM Reports to F&B Manager Supports special events team Part F&B Department RESPONSIBILITIES Assembling the breakfast buffet before mealtime and disassembling it thereafter. Ensuring that the breakfast buffet remains well-stocked at all times. Receiving beverage orders and directing these to the kitchen, as needed. Providing customers with condiments upon request. Clearing cutlery and crockery from customers' tables. Resolving customers' queries and complaints. Ensuring that customers vacate the restaurant by the close of meal service. Sweeping, vacuuming, and mopping the floors after each meal service. Cleaning and sanitizing tables and countertops after each meal service. Qualifications EXPERIENCE: Prior Experience: 1+ Previous experience in the hospitality industry, preferably within a similar role. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. Report any unusual occurrences and/or request to Supervisor. Read and abide by all the regulations and rules of conduct stated in the Associate Handbook. Must be service oriented with excellent customer service and sales skills Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language Must be energetic and outgoing Must possess excellent interpersonal and organizational skills Must be able to follow directions with attention to detail, speed and accuracy Must be a team player with the ability to work under minimal supervision Must be able to multi-task in a fast-paced work environment Must be able to understand and work with basic financial information and solve basic arithmetic problems OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.