Pool Manager- Seasonal Reports to: Pool General Manager Intro The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort - we pride ourselves on offering warm hospitality to all. We understand that for our Colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team. Overview The Pool Manager is a key leadership role assisting the Pool General Manager to oversee the entire operation of the Vale Pool and Terrace. The Vale Pool, the longest outdoor hotel pool in Brooklyn and greater New York City, is a popular destination that attracts a high volume of visitors throughout the season. The Pool Manager will take ownership in providing a lively yet comfortable experience for all visitors to the Vale Pool and Terrace. The ability to efficiently direct and manage staff in multiple departments (i.e., food & beverage, housekeeping, security, front office/concierge, and lifeguards) while controlling the overall service flow and inventory will be key to success. Responsibilities Oversee guest satisfaction, service quality, operational efficiency, financial measurement, productivity and efficiency while implementing measures to correct those deficiencies. Handle guest complaints and concerns in prompt and professional manner. Oversee, direct, and service pool bars and seating areas to ensure they meets standards. Ensure the cleanliness of the pool deck is maintained at all times. Work with Concierge/Front Office to ensure hotel guests have a pleasant experience. Collaborate with Marketing and Events teams for successful execution of events at the Vale Pool & Terrace. Conduct pre-shift meetings and liaise information to employees. Assist in supervising, training, evaluating, coaching, recognizing within the Vale Pool team. Manage and control the inventory of all available rental options (cabanas, pergolas, daybeds, chaise lounge chairs, etc.) Execute long and short-range financial strategies related to rentals Supervise and maintain par stock level as per inventory for all supplies and linen. Ensures adherence to safety practices of employees and guests on pool deck, assist in the maintenance of proper emergency and safety procedures, and oversee the security team. Maintain high quality standards in regard to food and beverage presentation, sanitation and pool safety. Ensure adherence to proper cash handling and accounting procedures. Control labor, cost of sales and other departmental expenses to maximize profit. Ensure all employees act in accordance with The William Vale safety policies. Perform additional duties as directed by senior leadership. Skills Authentic and engaging leader in the industry! Genuine smile, hearty laugh, sympathetic ear, strong and even hand as needed. You are a Pro. Strong verbal and written communication aptitude. Outstanding organizational and time management processes. Maintain a high level of professionalism in all interactions/situations. Strategic and seasoned business acumen. Ability to develop, plan, and implement short and long-range goals. Exhibits a high level of professionalism in all interactions/situations. Qualifications Bachelor's degree or higher preferred. Minimum of (1) years of hospitality management experience Minimum of (1) year of food & beverage experience Proficient in Microsoft Office products; Word, Excel, PowerPoint, and Outlook Knowledge of multiple Languages preferred. CPR/First Aid Certified Ability to carry out email communication and follow-up with a sense of urgency. Ability to carry, pull and push lounge chairs as well as other pool deck equipment such as towel bins, weighing up to 100 pounds. Able to withstand prolonged walking, standing, stretching, bending and kneeling without restriction. Able to work outdoors in seasonal heat (100F+) or cold as well as inclement weather. Requires working in a fast-paced and busy environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. Capacity to work varied shifts, including weekends and holidays.
Mar 25, 2024
Full time
Pool Manager- Seasonal Reports to: Pool General Manager Intro The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort - we pride ourselves on offering warm hospitality to all. We understand that for our Colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team. Overview The Pool Manager is a key leadership role assisting the Pool General Manager to oversee the entire operation of the Vale Pool and Terrace. The Vale Pool, the longest outdoor hotel pool in Brooklyn and greater New York City, is a popular destination that attracts a high volume of visitors throughout the season. The Pool Manager will take ownership in providing a lively yet comfortable experience for all visitors to the Vale Pool and Terrace. The ability to efficiently direct and manage staff in multiple departments (i.e., food & beverage, housekeeping, security, front office/concierge, and lifeguards) while controlling the overall service flow and inventory will be key to success. Responsibilities Oversee guest satisfaction, service quality, operational efficiency, financial measurement, productivity and efficiency while implementing measures to correct those deficiencies. Handle guest complaints and concerns in prompt and professional manner. Oversee, direct, and service pool bars and seating areas to ensure they meets standards. Ensure the cleanliness of the pool deck is maintained at all times. Work with Concierge/Front Office to ensure hotel guests have a pleasant experience. Collaborate with Marketing and Events teams for successful execution of events at the Vale Pool & Terrace. Conduct pre-shift meetings and liaise information to employees. Assist in supervising, training, evaluating, coaching, recognizing within the Vale Pool team. Manage and control the inventory of all available rental options (cabanas, pergolas, daybeds, chaise lounge chairs, etc.) Execute long and short-range financial strategies related to rentals Supervise and maintain par stock level as per inventory for all supplies and linen. Ensures adherence to safety practices of employees and guests on pool deck, assist in the maintenance of proper emergency and safety procedures, and oversee the security team. Maintain high quality standards in regard to food and beverage presentation, sanitation and pool safety. Ensure adherence to proper cash handling and accounting procedures. Control labor, cost of sales and other departmental expenses to maximize profit. Ensure all employees act in accordance with The William Vale safety policies. Perform additional duties as directed by senior leadership. Skills Authentic and engaging leader in the industry! Genuine smile, hearty laugh, sympathetic ear, strong and even hand as needed. You are a Pro. Strong verbal and written communication aptitude. Outstanding organizational and time management processes. Maintain a high level of professionalism in all interactions/situations. Strategic and seasoned business acumen. Ability to develop, plan, and implement short and long-range goals. Exhibits a high level of professionalism in all interactions/situations. Qualifications Bachelor's degree or higher preferred. Minimum of (1) years of hospitality management experience Minimum of (1) year of food & beverage experience Proficient in Microsoft Office products; Word, Excel, PowerPoint, and Outlook Knowledge of multiple Languages preferred. CPR/First Aid Certified Ability to carry out email communication and follow-up with a sense of urgency. Ability to carry, pull and push lounge chairs as well as other pool deck equipment such as towel bins, weighing up to 100 pounds. Able to withstand prolonged walking, standing, stretching, bending and kneeling without restriction. Able to work outdoors in seasonal heat (100F+) or cold as well as inclement weather. Requires working in a fast-paced and busy environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. Capacity to work varied shifts, including weekends and holidays.
Town and Country is looking for a Seasonal Pool Server. Dive into a refreshing career opportunity as a Pool Server, where you'll be the sunshine in our guests' day and the master of poolside paradise. With your friendly demeanor, impeccable service, and expert knowledge of our menu offerings, you'll provide a delightful dining experience that keeps guests coming back for more. If you're ready to make a splash and create unforgettable memories for our poolside patrons, join us as our Seasonal Pool Server! Pay Rate $16.85 Guest Service: Greet guests with warmth and enthusiasm as they arrive at the pool, providing personalized recommendations and assistance to enhance their poolside experience. Order Taking: Take food and beverage orders accurately and efficiently, utilizing our POS system to process transactions and ensure prompt delivery of orders to guests' lounging areas. Menu Knowledge: Have a thorough understanding of our menu offerings, including specialty cocktails, refreshing beverages, and delicious poolside snacks, to provide informed recommendations and answer any guest inquiries. Upselling: Utilize suggestive selling techniques to promote featured menu items, daily specials, and add-on options, maximizing sales opportunities and enhancing the guest experience. Cleanliness and Maintenance: Maintain a clean and organized poolside environment, including clearing empty dishes and glassware, tidying lounging areas, and promptly addressing any spills or messes. Safety Awareness: Maintain awareness of poolside safety guidelines and protocols, including monitoring guest behavior, preventing overcrowding, and enforcing pool rules to ensure a safe and enjoyable experience for all. Team Collaboration: Work collaboratively with poolside attendants, lifeguards, and other staff members to coordinate service and support overall pool operations as needed. Customer Focus: Passion for providing exceptional customer service and creating memorable experiences for guests, with a friendly and approachable demeanor. Communication Skills: Clear and effective communication skills, with the ability to interact confidently with guests and team members in a fast-paced environment. Hospitality Experience: Previous experience in a customer service or hospitality role, preferably in a poolside or outdoor dining setting, with a demonstrated ability to deliver high-quality service with a smile. Menu Knowledge: Familiarity with food and beverage offerings, including cocktails, snacks, and light fare typically served in a poolside setting, with the ability to make recommendations and answer guest questions. Team Player: Collaborative spirit and willingness to work closely with colleagues to ensure seamless service and a positive guest experience. RBS Certification
Mar 19, 2024
Full time
Town and Country is looking for a Seasonal Pool Server. Dive into a refreshing career opportunity as a Pool Server, where you'll be the sunshine in our guests' day and the master of poolside paradise. With your friendly demeanor, impeccable service, and expert knowledge of our menu offerings, you'll provide a delightful dining experience that keeps guests coming back for more. If you're ready to make a splash and create unforgettable memories for our poolside patrons, join us as our Seasonal Pool Server! Pay Rate $16.85 Guest Service: Greet guests with warmth and enthusiasm as they arrive at the pool, providing personalized recommendations and assistance to enhance their poolside experience. Order Taking: Take food and beverage orders accurately and efficiently, utilizing our POS system to process transactions and ensure prompt delivery of orders to guests' lounging areas. Menu Knowledge: Have a thorough understanding of our menu offerings, including specialty cocktails, refreshing beverages, and delicious poolside snacks, to provide informed recommendations and answer any guest inquiries. Upselling: Utilize suggestive selling techniques to promote featured menu items, daily specials, and add-on options, maximizing sales opportunities and enhancing the guest experience. Cleanliness and Maintenance: Maintain a clean and organized poolside environment, including clearing empty dishes and glassware, tidying lounging areas, and promptly addressing any spills or messes. Safety Awareness: Maintain awareness of poolside safety guidelines and protocols, including monitoring guest behavior, preventing overcrowding, and enforcing pool rules to ensure a safe and enjoyable experience for all. Team Collaboration: Work collaboratively with poolside attendants, lifeguards, and other staff members to coordinate service and support overall pool operations as needed. Customer Focus: Passion for providing exceptional customer service and creating memorable experiences for guests, with a friendly and approachable demeanor. Communication Skills: Clear and effective communication skills, with the ability to interact confidently with guests and team members in a fast-paced environment. Hospitality Experience: Previous experience in a customer service or hospitality role, preferably in a poolside or outdoor dining setting, with a demonstrated ability to deliver high-quality service with a smile. Menu Knowledge: Familiarity with food and beverage offerings, including cocktails, snacks, and light fare typically served in a poolside setting, with the ability to make recommendations and answer guest questions. Team Player: Collaborative spirit and willingness to work closely with colleagues to ensure seamless service and a positive guest experience. RBS Certification
NorthRiver Yacht Club is excited to announce the career opportunity of a Pool Attendant Supervisor for our property. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. The Pool Attendant Supervisor will directly oversee Lifeguards, Pool Food and Beverage Team, and Check-In staff to ensure the daily operations of the pool facilities run smoothly and efficiently. The Pool Manager is the front-line leader who ensures we provide safe, clean, family friendly aquatic facilities for the Alpine Country Club, their guests, and visitors to swim, dine, play, and have fun. Responsibilities/Essential Duties: Provides direct supervision of Lifeguards, Pool Food & Beverage team, Pool Check-in staff, at the facility. Creates weekly schedules for staff with the appropriate amount of staff for daily supervision. Reacts calmly and immediately to emergency situations and administers proper care. Leads staff in emergency situations. Act as a leader and mentor to staff during day to day operations and lead staff training during in-service. Provides emergency care and treatment until EMS arrives. Enforce pool rules and policies at all times. The Pool Manager is required to correct any issues immediately to ensure visitor and staff safety above all other duties. Ensures shifts are adequately staffed and the proper number of Lifeguards and Front of House Wait Staff are covering pool facilities. Acts as a role model and presents a professional attitude and appearance at all times. Wears proper uniform at all times to be easily identified as a Pool Manager. Utilizes appropriate communication devices such as whistles, hand signals, written and spoken words. Completes daily and required documents in a legible and professional manner. Document, suggest, and assist with disciplinary write ups for aquatic staff. Ensures daily chemical, safety, and equipment logs are recorded and maintained. Tests water chemicals and makes appropriate necessary adjustments to chemicals or chemical feeders to comply with health standards. Attend/facilitate regular mandatory staff meetings and in-service trainings. Ability to work varied shifts, including mornings, evenings, and weekends. Assists with department special events. Makes recommendations to F&B Manager for changes and improvements in operations, training, staffing, policies and procedures, and other areas. Helps implement any changes. Maintains inventory of snack shack, emergency supplies, and daily supplies. Performs other duties as assigned. Qualifications: Must be available to work 36-40 hours a week for the duration of the summer. Minimum of 2 years working in the field of Food and Beverage with managerial responsibilities. Previous aquatics leadership experience preferred. Ability to react competently, calmly and effectively and guide staff in emergency situations. Ability to work as a leader in daily operations and emergency situations.
Mar 09, 2024
Full time
NorthRiver Yacht Club is excited to announce the career opportunity of a Pool Attendant Supervisor for our property. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. The Pool Attendant Supervisor will directly oversee Lifeguards, Pool Food and Beverage Team, and Check-In staff to ensure the daily operations of the pool facilities run smoothly and efficiently. The Pool Manager is the front-line leader who ensures we provide safe, clean, family friendly aquatic facilities for the Alpine Country Club, their guests, and visitors to swim, dine, play, and have fun. Responsibilities/Essential Duties: Provides direct supervision of Lifeguards, Pool Food & Beverage team, Pool Check-in staff, at the facility. Creates weekly schedules for staff with the appropriate amount of staff for daily supervision. Reacts calmly and immediately to emergency situations and administers proper care. Leads staff in emergency situations. Act as a leader and mentor to staff during day to day operations and lead staff training during in-service. Provides emergency care and treatment until EMS arrives. Enforce pool rules and policies at all times. The Pool Manager is required to correct any issues immediately to ensure visitor and staff safety above all other duties. Ensures shifts are adequately staffed and the proper number of Lifeguards and Front of House Wait Staff are covering pool facilities. Acts as a role model and presents a professional attitude and appearance at all times. Wears proper uniform at all times to be easily identified as a Pool Manager. Utilizes appropriate communication devices such as whistles, hand signals, written and spoken words. Completes daily and required documents in a legible and professional manner. Document, suggest, and assist with disciplinary write ups for aquatic staff. Ensures daily chemical, safety, and equipment logs are recorded and maintained. Tests water chemicals and makes appropriate necessary adjustments to chemicals or chemical feeders to comply with health standards. Attend/facilitate regular mandatory staff meetings and in-service trainings. Ability to work varied shifts, including mornings, evenings, and weekends. Assists with department special events. Makes recommendations to F&B Manager for changes and improvements in operations, training, staffing, policies and procedures, and other areas. Helps implement any changes. Maintains inventory of snack shack, emergency supplies, and daily supplies. Performs other duties as assigned. Qualifications: Must be available to work 36-40 hours a week for the duration of the summer. Minimum of 2 years working in the field of Food and Beverage with managerial responsibilities. Previous aquatics leadership experience preferred. Ability to react competently, calmly and effectively and guide staff in emergency situations. Ability to work as a leader in daily operations and emergency situations.