HRI Hospitality
104 Market St, Shreveport, LA, USA
The Hilton Shreveport is hiring an Assistant Chief Engineer because their engineering team is growing!
We offer many benefits for full-time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays, and more.
JOB DESCRIPTION
Job Title: Assistant Chief Engineer (Working Engineer)
Job Type: Full-Time
Department: Engineering/Maintenance
Supervision Exercised: Engineers
Supervision Received : Chief Engineer
Availability: Evening Shifts, Weekends
JOB SUMMARY
The Assistant Chief Engineer is responsible for direct supervision of all engineering and maintenance personnel, as well as assisting in maintaining the general condition of the property, concerning all aspects of electrical, plumbing, mechanical, and painting work, and even repairing mechanical equipment. Assigns and assists in completing work orders from all departments on a timely basis. Assigns, supervises, and assists in preventive maintenance for all building equipment and guest rooms. May be involved in the coordination of renovation projects and development of emergency programs.
JOB DUTIES
Working Knowledge of:
Air Conditioning and Heating
Boiler Systems
Plumbing Codes
Electrical Codes
National/Local Fire Codes/Mechanical Codes
Swimming Pool Maintenance
Blueprints and Plumbing Schematics
Power and hand tools, meters, etc., as they relate to the technical trades.
Review, prioritize, and issue daily assignments to Engineering and Maintenance staff.
Order and organize tools and equipment to perform daily assignments.
Maintain timeliness and work schedule following a preventive maintenance program.
Check work orders and night reports for any problems and resolve them in a timely manner.
Schedule work in advance with repairs and maintenance in guest rooms.
Coordinating with Housekeeping and Front Office.
Oversee electrical repairs and installation.
Oversee and perform plumbing repairs.
Oversee and perform preventive maintenance on equipment.
Oversee and perform any maintenance in guest rooms and public areas.
Assist the engineers and maintenance personnel in all phases of repair work.
Adjust work schedule to cover vacations, personal leave, and holidays when necessary.
Maintain proper supply and tool inventory so employees can accomplish their assignments efficiently.
Ensure the security of any assigned keys.
Assist outside contractors when needed.
Assist in developing, implementing, and directing all emergency programs.
Ensure monthly safety inspections take place and employees are trained accordingly.
Assign and verify completion with all Engineers of all repairs, replacement, and renovation projects to offices and employee work areas.
Routinely inspects units and common areas to ensure they are in compliance with QA and safety standards.
Maintains an accurate inventory of operating supplies and ensures that accurate purchasing procedures are followed to maintain an adequate supply.
Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
Assume responsibility of engineer on duty when necessary
Help in the recommendation of energy-saving ideas.
Follow, and enforce all O.S.H.A. and safety guidelines.
Performs other related activities as the need arises.
MINIMUM REQUIREMENTS
At least 3 years of related experience, with at least 2 of those years in a lead position or equivalent in the maintenance field
Advanced knowledge of building management/engineering
Thorough knowledge and understanding of general repairs and maintenance
Must possess very good interpersonal and communication skills, both verbal and written; will be interfacing with a high percentage of guests as well as other staff members
Committed to delivering a high level of customer service & positive attitude
Flexibility to respond to a range of different work situations & people
Ability to work under pressure & independently
The ability to listen, learn, be helpful in all situations, and make the soundest decisions toward the resolution of a potential problem
Flexibility with work schedule & reliability required
Must be flexible to work all shifts, and may be required to work overtime on occasion when the department is short of staff.
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
First Aid/CPR
Vocational training in engineering or similar field
Solid understanding of O.S.H.A.and building engineering
Pre-employment background screening is required as a condition of employment. EOE/M/F/Vet/Disabled.
Apr 10, 2024
Full time
The Hilton Shreveport is hiring an Assistant Chief Engineer because their engineering team is growing!
We offer many benefits for full-time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays, and more.
JOB DESCRIPTION
Job Title: Assistant Chief Engineer (Working Engineer)
Job Type: Full-Time
Department: Engineering/Maintenance
Supervision Exercised: Engineers
Supervision Received : Chief Engineer
Availability: Evening Shifts, Weekends
JOB SUMMARY
The Assistant Chief Engineer is responsible for direct supervision of all engineering and maintenance personnel, as well as assisting in maintaining the general condition of the property, concerning all aspects of electrical, plumbing, mechanical, and painting work, and even repairing mechanical equipment. Assigns and assists in completing work orders from all departments on a timely basis. Assigns, supervises, and assists in preventive maintenance for all building equipment and guest rooms. May be involved in the coordination of renovation projects and development of emergency programs.
JOB DUTIES
Working Knowledge of:
Air Conditioning and Heating
Boiler Systems
Plumbing Codes
Electrical Codes
National/Local Fire Codes/Mechanical Codes
Swimming Pool Maintenance
Blueprints and Plumbing Schematics
Power and hand tools, meters, etc., as they relate to the technical trades.
Review, prioritize, and issue daily assignments to Engineering and Maintenance staff.
Order and organize tools and equipment to perform daily assignments.
Maintain timeliness and work schedule following a preventive maintenance program.
Check work orders and night reports for any problems and resolve them in a timely manner.
Schedule work in advance with repairs and maintenance in guest rooms.
Coordinating with Housekeeping and Front Office.
Oversee electrical repairs and installation.
Oversee and perform plumbing repairs.
Oversee and perform preventive maintenance on equipment.
Oversee and perform any maintenance in guest rooms and public areas.
Assist the engineers and maintenance personnel in all phases of repair work.
Adjust work schedule to cover vacations, personal leave, and holidays when necessary.
Maintain proper supply and tool inventory so employees can accomplish their assignments efficiently.
Ensure the security of any assigned keys.
Assist outside contractors when needed.
Assist in developing, implementing, and directing all emergency programs.
Ensure monthly safety inspections take place and employees are trained accordingly.
Assign and verify completion with all Engineers of all repairs, replacement, and renovation projects to offices and employee work areas.
Routinely inspects units and common areas to ensure they are in compliance with QA and safety standards.
Maintains an accurate inventory of operating supplies and ensures that accurate purchasing procedures are followed to maintain an adequate supply.
Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
Assume responsibility of engineer on duty when necessary
Help in the recommendation of energy-saving ideas.
Follow, and enforce all O.S.H.A. and safety guidelines.
Performs other related activities as the need arises.
MINIMUM REQUIREMENTS
At least 3 years of related experience, with at least 2 of those years in a lead position or equivalent in the maintenance field
Advanced knowledge of building management/engineering
Thorough knowledge and understanding of general repairs and maintenance
Must possess very good interpersonal and communication skills, both verbal and written; will be interfacing with a high percentage of guests as well as other staff members
Committed to delivering a high level of customer service & positive attitude
Flexibility to respond to a range of different work situations & people
Ability to work under pressure & independently
The ability to listen, learn, be helpful in all situations, and make the soundest decisions toward the resolution of a potential problem
Flexibility with work schedule & reliability required
Must be flexible to work all shifts, and may be required to work overtime on occasion when the department is short of staff.
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
First Aid/CPR
Vocational training in engineering or similar field
Solid understanding of O.S.H.A.and building engineering
Pre-employment background screening is required as a condition of employment. EOE/M/F/Vet/Disabled.
HRI Hospitality
104 Market St, Shreveport, LA, USA
Hilton Shreveport is looking for an experienced Executive Housekeeper/Housekeeping Manager to join their property leadership team!
This role leads a team of 30 associates working to keep 311 guest rooms and public space clean and welcoming to our guests.
Job Title: Executive Housekeeper/Housekeeping Manager
Department: Housekeeping
Supervision Exercised: Assistant Housekeeping Manager, Housekeeping Supervisors, Housekeeping staff
Supervision Received: General Manager
JOB SUMMARY
Responsible for organization of cleanliness and maintenance on property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.
JOB DUTIES
• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services
• Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture
• Promote unity and teamwork throughout the department
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas
• Communicate with guests in a professional, courteous and helpful manner
• Manage Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives
• Enforce Lodge standards, policies and procedures with staff
• Direct and evaluate performance of staff and follow up with training where needed
• Motivate staff and maintain a cohesive team
• Hire and supervise housekeeping line employees and supervisors
• Develop and maintain training programs to create proper quality and quantity cleaning results
• Establish and ensure compliance with guest service standards
• Utilize inventories to provide high quality housekeeping and maintenance of the units
• Initiate and maintain effective communication within housekeeping department, and between all other departments and associates
• Ensure grooming and conduct standards for all housekeeping associates are enforced
• Provide superior cleaning techniques and results in all managed product types
• Provide feedback to management on specific furnishing and product needs
• Develop and maintain effective payable, payroll, work order and other written paperwork systems
• Provide quality control and care of linen, supplies and equipment
• Ensure compliance with safety program, identify hazardous conditions and take immediate corrective action
• Perform any other duties assigned by Management
MINIMUM REQUIREMENTS
• High school graduate or equivalent
• Must be able to speak, hear and understand the English language
• Competent in written and verbal communication
• Must be able to sit/stand/walk for long periods of time
• Ability to handle pressure situations and exercise good judgment
• 5 years previous housekeeping management experience in a full-service hotel
• Ability to directly supervise 20+ people:
• Experience using Opera and HotSOS preferred
HRI is an EOE M/F/D/V
Mar 22, 2024
Full time
Hilton Shreveport is looking for an experienced Executive Housekeeper/Housekeeping Manager to join their property leadership team!
This role leads a team of 30 associates working to keep 311 guest rooms and public space clean and welcoming to our guests.
Job Title: Executive Housekeeper/Housekeeping Manager
Department: Housekeeping
Supervision Exercised: Assistant Housekeeping Manager, Housekeeping Supervisors, Housekeeping staff
Supervision Received: General Manager
JOB SUMMARY
Responsible for organization of cleanliness and maintenance on property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.
JOB DUTIES
• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services
• Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture
• Promote unity and teamwork throughout the department
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas
• Communicate with guests in a professional, courteous and helpful manner
• Manage Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives
• Enforce Lodge standards, policies and procedures with staff
• Direct and evaluate performance of staff and follow up with training where needed
• Motivate staff and maintain a cohesive team
• Hire and supervise housekeeping line employees and supervisors
• Develop and maintain training programs to create proper quality and quantity cleaning results
• Establish and ensure compliance with guest service standards
• Utilize inventories to provide high quality housekeeping and maintenance of the units
• Initiate and maintain effective communication within housekeeping department, and between all other departments and associates
• Ensure grooming and conduct standards for all housekeeping associates are enforced
• Provide superior cleaning techniques and results in all managed product types
• Provide feedback to management on specific furnishing and product needs
• Develop and maintain effective payable, payroll, work order and other written paperwork systems
• Provide quality control and care of linen, supplies and equipment
• Ensure compliance with safety program, identify hazardous conditions and take immediate corrective action
• Perform any other duties assigned by Management
MINIMUM REQUIREMENTS
• High school graduate or equivalent
• Must be able to speak, hear and understand the English language
• Competent in written and verbal communication
• Must be able to sit/stand/walk for long periods of time
• Ability to handle pressure situations and exercise good judgment
• 5 years previous housekeeping management experience in a full-service hotel
• Ability to directly supervise 20+ people:
• Experience using Opera and HotSOS preferred
HRI is an EOE M/F/D/V
La Quinta Boston - Somerville
Somerville, Massachusetts
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Boston - Somerville 23 Cummings Street Somerville , MA 02145 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management.
Apr 18, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Boston - Somerville 23 Cummings Street Somerville , MA 02145 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Manages all aspects of employee performance to ensure productivity and a quality work environment. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1 year of housekeeping experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Manages all aspects of employee performance to ensure productivity and a quality work environment. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1 year of housekeeping experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Housekeeper / Household Assistant, Live-in or Live-out Division : Domestic Hospitality Ref ID : R Location : Palm Beach Gardens, FL 33403 Salary : $ 7 0 ,000 - $ 80 ,000 Schedule: Monday - Friday 9 AM - 5 PM Occasional weekends are required for any special events when principals are in residence from November to May June to October, the position remains full-time but because the family is not in-residence high level of support is not required, must still be able to look after the property during these months. Benefits: Full benefits package available: Health insurance, vacation, sick days, year-end bonus etc. Live-on accommodations : Accommodations on the property are available in a separate 1 bedroom 1 bath apartment away from the main residence Available for live-in candidates. Job Summary: A well-established couple seeks to hire an experienced detailed Housekeeper / Household Assistant who can work and look after their property in Palm Beach, FL The ideal candidate for this family would be someone who identifies as a self-starter, tech-savvy, takes pride in their work, with a calm relaxed temperament, is always willing to help, and always has a positive attitude. Housekeeper Responsibilities : All aspects of general housekeeping and deep cleaning of residence; vacuuming, dusting, sanitization, proper garbage disposal, etc. Laundry and ironing clothing and linens; care for fine garments Organization of closets Assist with travel packing/unpacking Work alongside the Chef and serving staff for special dinners Assist with light cooking when the chef is not working Household Assistant Responsibilities : Assist the female principal with email correspondence and tech-related tasks that require some help on her computer Handling special requests, errands, and related duties as needed (FedEx drop-offs) Help with returns of any unwanted items purchased online Conducting inventory procurement of all household supplies as needed, including grocery shopping, personal shopping, and gift buying Set up flower arrangements Overseeing vendors and contractors that are on the property Keeping household guest-ready at all times Help with pet care; dog walking, taking dog to grooming and vet appointments as needed Requirements Minimum 5 years related work experience in a private home Excellent references are required from current and previous employers Tech-savvy and knowledgeable in operating Apple devices (iPhone, iPad, iMac) Must be detail-oriented with exceptional organizational skills Strong English communication skills, both written and verbal Flexibility to work overtime, and nights Team player and hardworking Must be able to work as part of a team Must be extremely hands-on Must come with a strong work ethic, and attention to detail US work authorization Valid Driver's License SOCIETY STAFFING 379 West Broadway, 2nd Floor New York, NY 10012 Agency DCA License Due to the volume of employment applications received, Society Staffing is unable to respond to each application individually Applicants will be contacted directly if selected as a candidate.
Apr 10, 2024
Full time
Housekeeper / Household Assistant, Live-in or Live-out Division : Domestic Hospitality Ref ID : R Location : Palm Beach Gardens, FL 33403 Salary : $ 7 0 ,000 - $ 80 ,000 Schedule: Monday - Friday 9 AM - 5 PM Occasional weekends are required for any special events when principals are in residence from November to May June to October, the position remains full-time but because the family is not in-residence high level of support is not required, must still be able to look after the property during these months. Benefits: Full benefits package available: Health insurance, vacation, sick days, year-end bonus etc. Live-on accommodations : Accommodations on the property are available in a separate 1 bedroom 1 bath apartment away from the main residence Available for live-in candidates. Job Summary: A well-established couple seeks to hire an experienced detailed Housekeeper / Household Assistant who can work and look after their property in Palm Beach, FL The ideal candidate for this family would be someone who identifies as a self-starter, tech-savvy, takes pride in their work, with a calm relaxed temperament, is always willing to help, and always has a positive attitude. Housekeeper Responsibilities : All aspects of general housekeeping and deep cleaning of residence; vacuuming, dusting, sanitization, proper garbage disposal, etc. Laundry and ironing clothing and linens; care for fine garments Organization of closets Assist with travel packing/unpacking Work alongside the Chef and serving staff for special dinners Assist with light cooking when the chef is not working Household Assistant Responsibilities : Assist the female principal with email correspondence and tech-related tasks that require some help on her computer Handling special requests, errands, and related duties as needed (FedEx drop-offs) Help with returns of any unwanted items purchased online Conducting inventory procurement of all household supplies as needed, including grocery shopping, personal shopping, and gift buying Set up flower arrangements Overseeing vendors and contractors that are on the property Keeping household guest-ready at all times Help with pet care; dog walking, taking dog to grooming and vet appointments as needed Requirements Minimum 5 years related work experience in a private home Excellent references are required from current and previous employers Tech-savvy and knowledgeable in operating Apple devices (iPhone, iPad, iMac) Must be detail-oriented with exceptional organizational skills Strong English communication skills, both written and verbal Flexibility to work overtime, and nights Team player and hardworking Must be able to work as part of a team Must be extremely hands-on Must come with a strong work ethic, and attention to detail US work authorization Valid Driver's License SOCIETY STAFFING 379 West Broadway, 2nd Floor New York, NY 10012 Agency DCA License Due to the volume of employment applications received, Society Staffing is unable to respond to each application individually Applicants will be contacted directly if selected as a candidate.
Hotel Assistant General Manager Location: College Station, TX Salary: $40,000 to $50,000 Annually with Benefits Hours: 9:00 am to 5:00 pm Are you a seasoned hospitality professional with a passion for leadership and operational excellence? We are seeking a highly motivated and experienced individual to join our team as the Hotel Assistant General Manager in College Station, TX. Key Responsibilities: Operational Excellence: Oversee day-to-day hotel operations to ensure a seamless and exceptional guest experience. Collaborate with various departments, including front desk, housekeeping, and maintenance, to maintain high-quality standards. Team Leadership: Lead and inspire a team of dedicated professionals. Foster a positive and collaborative work environment, providing guidance and support to ensure the team's success. Customer Service Focus: Uphold and enhance the hotel's reputation for outstanding customer service. Address guest concerns promptly and effectively to ensure overall guest satisfaction. Financial Management: Assist in budgeting and financial planning, ensuring cost-effective operations. Monitor expenses, analyze financial reports, and implement strategies for revenue growth. Staff Development: Contribute to the professional growth of the team through training, coaching, and mentoring. Encourage continuous learning and development to enhance skills and capabilities. Qualifications: Proven experience in hotel management or a similar role. Strong leadership, communication, and interpersonal skills. Exceptional organizational and problem-solving abilities. Proficient in hotel management software and MS Office Suite. Bachelor's degree in Hospitality Management or a related field is preferred. Benefits: Competitive salary with annual performance reviews. Comprehensive benefits package, including health insurance and retirement plans. Opportunities for professional development and advancement. How to Apply: Interested candidates are invited to submit their resume to apply. Join our team and be an integral part of the success of our hotel in College Station, TX. We offer a supportive work environment, competitive compensation, and opportunities for growth. Apply now and take the next step in your hospitality career!
Apr 09, 2024
Full time
Hotel Assistant General Manager Location: College Station, TX Salary: $40,000 to $50,000 Annually with Benefits Hours: 9:00 am to 5:00 pm Are you a seasoned hospitality professional with a passion for leadership and operational excellence? We are seeking a highly motivated and experienced individual to join our team as the Hotel Assistant General Manager in College Station, TX. Key Responsibilities: Operational Excellence: Oversee day-to-day hotel operations to ensure a seamless and exceptional guest experience. Collaborate with various departments, including front desk, housekeeping, and maintenance, to maintain high-quality standards. Team Leadership: Lead and inspire a team of dedicated professionals. Foster a positive and collaborative work environment, providing guidance and support to ensure the team's success. Customer Service Focus: Uphold and enhance the hotel's reputation for outstanding customer service. Address guest concerns promptly and effectively to ensure overall guest satisfaction. Financial Management: Assist in budgeting and financial planning, ensuring cost-effective operations. Monitor expenses, analyze financial reports, and implement strategies for revenue growth. Staff Development: Contribute to the professional growth of the team through training, coaching, and mentoring. Encourage continuous learning and development to enhance skills and capabilities. Qualifications: Proven experience in hotel management or a similar role. Strong leadership, communication, and interpersonal skills. Exceptional organizational and problem-solving abilities. Proficient in hotel management software and MS Office Suite. Bachelor's degree in Hospitality Management or a related field is preferred. Benefits: Competitive salary with annual performance reviews. Comprehensive benefits package, including health insurance and retirement plans. Opportunities for professional development and advancement. How to Apply: Interested candidates are invited to submit their resume to apply. Join our team and be an integral part of the success of our hotel in College Station, TX. We offer a supportive work environment, competitive compensation, and opportunities for growth. Apply now and take the next step in your hospitality career!
Public School of North Carolina
Taylorsville, North Carolina
CHILD NUTRITION ASSISTANT (Substitute) General Statement of Job An employee in this class performs semi-skilled work preparing and serving meals and other food in a school cafeteria. The employee is expected to solve most problems independently. Work involves various facets of the food preparation and serving process. Days and hours worked will vary from week to week as will the location. Required qualifications Graduation from high school preferred. Must have adequate abilities to read, write, and make mathematic calculations for food preparation. Essential duties and responsibilities Participate in annual training in Safety and Sanitation, as well as Recognizing Reimbursable Meals. Prepares, cooks, and serves meals and prepares a la carte items for sale. Prepares entrees, vegetables, and other side dishes according to standardized recipes. Washes and prepares vegetables and fruit as well as salads. Prepares and sets up any additional foods as assigned including snacks, condiments, and beverages. Sets up serving line and replenishes the serving line to maintain properly cooked food items during the serving period. Checks in deliveries, puts them in storage, and assists with inventory. Unpacks and carries canned and fresh fruits, meats, and vegetables from storage to the food preparation area. Assists with wrapping and putting away food at end of serving time. Assists in cleaning kitchen area and equipment and utensils to ensure that sanitation codes are maintained. Cleans oven and steamer in kitchen. Cleans refrigerator, milk box, freezer, holding cabinets, and all equipment and facilities. Cleans service line, coolers, freezers, dock areas and any area as instructed. Washes pots, pans, and serving utensils by hand or by dishwashing machine, including adding detergent and sanitizing agent, and regulating temperature and water flow to thoroughly clean and sanitize. May perform various housekeeping or janitorial duties in kitchen such as sweeping and mopping and in dining areas, such as wiping or washing tables, chairs or benches. Takes out trash and washes trash cans. Additional duties Performs other related work as required. Must drive a daily bus route or substitute for a driver when requested by the principal or designee. Essential knowledge and abilities General knowledge of food preparation and standards of sanitation and safety. General knowledge of proper storage methods for various foods, supplies, and equipment. General knowledge of how to operate and clean kitchen equipment. Ability to exercise independent judgment and to use initiative to resolve problems and make improvements in the cafeteria operation. Ability to read and follow standardized recipes and written instructions Ability to properly clean kitchen area, equipment, and utensils. Ability to establish and maintain effective working relationships as necessitated by work assignments. Ability to communicate in a pleasant, positive manner with students, staff, parents, and coworkers. Must be able to stand for six continuous hours and stoop, squat, kneel and/or bend. Ability to read a variety of correspondence, menus, recipes, etc. Must be able to communicate effectively and efficiently in standard English. Must be able to exert up to 50 pounds of force occasionally; and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The knowledge and abilities described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mar 23, 2024
Full time
CHILD NUTRITION ASSISTANT (Substitute) General Statement of Job An employee in this class performs semi-skilled work preparing and serving meals and other food in a school cafeteria. The employee is expected to solve most problems independently. Work involves various facets of the food preparation and serving process. Days and hours worked will vary from week to week as will the location. Required qualifications Graduation from high school preferred. Must have adequate abilities to read, write, and make mathematic calculations for food preparation. Essential duties and responsibilities Participate in annual training in Safety and Sanitation, as well as Recognizing Reimbursable Meals. Prepares, cooks, and serves meals and prepares a la carte items for sale. Prepares entrees, vegetables, and other side dishes according to standardized recipes. Washes and prepares vegetables and fruit as well as salads. Prepares and sets up any additional foods as assigned including snacks, condiments, and beverages. Sets up serving line and replenishes the serving line to maintain properly cooked food items during the serving period. Checks in deliveries, puts them in storage, and assists with inventory. Unpacks and carries canned and fresh fruits, meats, and vegetables from storage to the food preparation area. Assists with wrapping and putting away food at end of serving time. Assists in cleaning kitchen area and equipment and utensils to ensure that sanitation codes are maintained. Cleans oven and steamer in kitchen. Cleans refrigerator, milk box, freezer, holding cabinets, and all equipment and facilities. Cleans service line, coolers, freezers, dock areas and any area as instructed. Washes pots, pans, and serving utensils by hand or by dishwashing machine, including adding detergent and sanitizing agent, and regulating temperature and water flow to thoroughly clean and sanitize. May perform various housekeeping or janitorial duties in kitchen such as sweeping and mopping and in dining areas, such as wiping or washing tables, chairs or benches. Takes out trash and washes trash cans. Additional duties Performs other related work as required. Must drive a daily bus route or substitute for a driver when requested by the principal or designee. Essential knowledge and abilities General knowledge of food preparation and standards of sanitation and safety. General knowledge of proper storage methods for various foods, supplies, and equipment. General knowledge of how to operate and clean kitchen equipment. Ability to exercise independent judgment and to use initiative to resolve problems and make improvements in the cafeteria operation. Ability to read and follow standardized recipes and written instructions Ability to properly clean kitchen area, equipment, and utensils. Ability to establish and maintain effective working relationships as necessitated by work assignments. Ability to communicate in a pleasant, positive manner with students, staff, parents, and coworkers. Must be able to stand for six continuous hours and stoop, squat, kneel and/or bend. Ability to read a variety of correspondence, menus, recipes, etc. Must be able to communicate effectively and efficiently in standard English. Must be able to exert up to 50 pounds of force occasionally; and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The knowledge and abilities described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Modern luxury steeped in Southern Charm. Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot. Four Seasons Hotels & Resorts Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience. We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you." Four Seasons Atlanta Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However, you spend the day, make sure to end your night with dinner and drinks at Bar Margot. The Opportunity: Four Seasons Hotel Atlanta is seeking a Concierge to join our talented pre-opening team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company! Responsibilities Include (but are not limited to): Helps processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves packages, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of vehicles. Manages and provides access to the building(s) and units with all vendor/contractor providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor. Controls entry doors and elevator/lift access. Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) that have been made Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over Complies with all Four Seasons' guidelines, policies and procedures Is knowledgeable about all Rules & Regulations Assists other team members, including Management, Public Area Assistants and Attendants, with responsibilities and duties in their absence or due to heavy volume periods Works closely with the Hotel to ensure smooth handling of deliveries, reservations and special requests Helps ensure that the Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times Perform other tasks or projects as assigned by the Management team Relieve other roles for meal periods and in case of emergency Preferred Qualifications and Skills: Previous experience preferred especially in a luxury environment Excellent communication skills. Reading, writing, and oral proficiency in the English language; an additional language an asset Good computer skill with an ability to use a variety of software Strong attention to detail and problem-solving skills Knowledge of the local Atlanta area preferred What to Expect Dynamic Employee Culture where you are encouraged to be your true self! Inclusive and diverse employee engagement events all year-round Competitive wages Exclusive discount and travel programs with Four Seasons Hotels and Resorts Complementary Uniforms and uniform care Complimentary Employee Meals Comprehensive learning and development programs to help you master your craft. And so much more! Visa Requirements Authorization to work in the United States is required for this role. FOUR SEASONS HOTELS & RESORTS Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recogni ith us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Learn more about what it is like to work at Four Seasons, visit us: zing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Apr 15, 2024
Full time
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Modern luxury steeped in Southern Charm. Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot. Four Seasons Hotels & Resorts Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience. We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you." Four Seasons Atlanta Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However, you spend the day, make sure to end your night with dinner and drinks at Bar Margot. The Opportunity: Four Seasons Hotel Atlanta is seeking a Concierge to join our talented pre-opening team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company! Responsibilities Include (but are not limited to): Helps processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves packages, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of vehicles. Manages and provides access to the building(s) and units with all vendor/contractor providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor. Controls entry doors and elevator/lift access. Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) that have been made Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over Complies with all Four Seasons' guidelines, policies and procedures Is knowledgeable about all Rules & Regulations Assists other team members, including Management, Public Area Assistants and Attendants, with responsibilities and duties in their absence or due to heavy volume periods Works closely with the Hotel to ensure smooth handling of deliveries, reservations and special requests Helps ensure that the Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times Perform other tasks or projects as assigned by the Management team Relieve other roles for meal periods and in case of emergency Preferred Qualifications and Skills: Previous experience preferred especially in a luxury environment Excellent communication skills. Reading, writing, and oral proficiency in the English language; an additional language an asset Good computer skill with an ability to use a variety of software Strong attention to detail and problem-solving skills Knowledge of the local Atlanta area preferred What to Expect Dynamic Employee Culture where you are encouraged to be your true self! Inclusive and diverse employee engagement events all year-round Competitive wages Exclusive discount and travel programs with Four Seasons Hotels and Resorts Complementary Uniforms and uniform care Complimentary Employee Meals Comprehensive learning and development programs to help you master your craft. And so much more! Visa Requirements Authorization to work in the United States is required for this role. FOUR SEASONS HOTELS & RESORTS Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recogni ith us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Learn more about what it is like to work at Four Seasons, visit us: zing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Mar 23, 2024
Full time
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.