Public School of North Carolina
Burlington, North Carolina
POSITION TITLE School Nutrition Assistant SCHOOL/DEPARTMENT Assigned school SALARY Salary Grade 51 FLSA STATUS Non-exempt REPORTS TO School Nutrition Manager SUPERVISES None WORK WEEK SCHEDULE Monday - Friday WORK HOURS 21 Minimum for FT; 20 Maximum for PT NUMBER OF MONTHS PER YEAR Based on school calendar POSITION PURPOSE: The School Nutrition Assistant Substitute prepares and serves breakfast, lunch and other food to school children and adults in a courteous, customer service-oriented manner. The SNA is responsible for organizing and setting up equipment and workstations per the direction of the SNS Manager. Duties are performed as required by the USDA, health, food service and other regulations and laws. The School Nutrition Aide must demonstrate proper cafeteria equipment operation skills. MINIMUM QUALIFICATIONS: Basic ability to read and speak/understand English and count currency; make change at the register KNOWLEDGE, SKILLS, AND ABILITIES General knowledge of materials and methods used in preparing and serving meats, breads, vegetables and other foods on a large scale General knowledge of the use or care of food preparation equipment Skill in the use of standardized and specialized kitchen utensils and equipment Ability to establish and maintain effective working relationships with associates, students and school staff Able to maintain emotional control Ability to keep confidential and exhibit sensitivity to students who qualify for Free and Reduced Lunch assistance Ability to work with others in a close, fast paced environment Ability to address customers in a pleasant, courteous manner Basic ability to read and speak/understand English and count currency; make change at the register EDUCATION, TRAINING, AND EXPERIENCE Level of education necessary to be able to read and follow written food menus and work schedules. CERTIFICATION AND LICENSE REQUIREMENTS Valid food handler's certification or card as required by the state and USDA Continued participation in food service continuing education courses as required by the USDA Must possess a valid driver's license issued by the NC Department of Motor Vehicles PREFERRED QUALIFICATIONS: High School diploma or GED Some experience working in a school cafeteria within the last five (5) years ESSENTIAL DUTIES AND RESPONSIBILITIES Practice personal hygiene and proper sanitation procedures Turn on, test and monitor equipment at the beginning of the day Prepare food according to written and oral instructions Serve breakfast, lunch and a la carte items Handle cashiering responsibilities including food and ticket sales and serving a la carte items Replenish food and maintain clean serving areas Monitor food and equipment temperatures at all times Exhibit courtesy and understanding to all staff, students and customers Perform dishwashing duties of cooking, serving and eating utensils and tools Set up and break down serving areas Receive, stock and rotate incoming and outgoing inventory Participate in formal and informal training Demonstrate comprehensive knowledge of sanitation practices Exhibit professional behavior of a reliable employee Perform preparation duties for the next day Maintain a neat, clean and safe work environment Participate in marketing promotions and special events for students, adults and the community Sign in and work according to a designated time schedule Perform additional duties as requested by the School Nutrition Manager
Apr 10, 2024
Full time
POSITION TITLE School Nutrition Assistant SCHOOL/DEPARTMENT Assigned school SALARY Salary Grade 51 FLSA STATUS Non-exempt REPORTS TO School Nutrition Manager SUPERVISES None WORK WEEK SCHEDULE Monday - Friday WORK HOURS 21 Minimum for FT; 20 Maximum for PT NUMBER OF MONTHS PER YEAR Based on school calendar POSITION PURPOSE: The School Nutrition Assistant Substitute prepares and serves breakfast, lunch and other food to school children and adults in a courteous, customer service-oriented manner. The SNA is responsible for organizing and setting up equipment and workstations per the direction of the SNS Manager. Duties are performed as required by the USDA, health, food service and other regulations and laws. The School Nutrition Aide must demonstrate proper cafeteria equipment operation skills. MINIMUM QUALIFICATIONS: Basic ability to read and speak/understand English and count currency; make change at the register KNOWLEDGE, SKILLS, AND ABILITIES General knowledge of materials and methods used in preparing and serving meats, breads, vegetables and other foods on a large scale General knowledge of the use or care of food preparation equipment Skill in the use of standardized and specialized kitchen utensils and equipment Ability to establish and maintain effective working relationships with associates, students and school staff Able to maintain emotional control Ability to keep confidential and exhibit sensitivity to students who qualify for Free and Reduced Lunch assistance Ability to work with others in a close, fast paced environment Ability to address customers in a pleasant, courteous manner Basic ability to read and speak/understand English and count currency; make change at the register EDUCATION, TRAINING, AND EXPERIENCE Level of education necessary to be able to read and follow written food menus and work schedules. CERTIFICATION AND LICENSE REQUIREMENTS Valid food handler's certification or card as required by the state and USDA Continued participation in food service continuing education courses as required by the USDA Must possess a valid driver's license issued by the NC Department of Motor Vehicles PREFERRED QUALIFICATIONS: High School diploma or GED Some experience working in a school cafeteria within the last five (5) years ESSENTIAL DUTIES AND RESPONSIBILITIES Practice personal hygiene and proper sanitation procedures Turn on, test and monitor equipment at the beginning of the day Prepare food according to written and oral instructions Serve breakfast, lunch and a la carte items Handle cashiering responsibilities including food and ticket sales and serving a la carte items Replenish food and maintain clean serving areas Monitor food and equipment temperatures at all times Exhibit courtesy and understanding to all staff, students and customers Perform dishwashing duties of cooking, serving and eating utensils and tools Set up and break down serving areas Receive, stock and rotate incoming and outgoing inventory Participate in formal and informal training Demonstrate comprehensive knowledge of sanitation practices Exhibit professional behavior of a reliable employee Perform preparation duties for the next day Maintain a neat, clean and safe work environment Participate in marketing promotions and special events for students, adults and the community Sign in and work according to a designated time schedule Perform additional duties as requested by the School Nutrition Manager
Public School of North Carolina
Burlington, North Carolina
POSITION TITLE School Nutrition Assistant SCHOOL/DEPARTMENT Assigned school SALARY Salary Grade 51 FLSA STATUS Non-exempt REPORTS TO School Nutrition Manager SUPERVISES None WORK WEEK SCHEDULE Monday - Friday WORK HOURS 21 Minimum for FT; 20 Maximum for PT NUMBER OF MONTHS PER YEAR Based on school calendar POSITION PURPOSE: The School Nutrition Assistant Substitute prepares and serves breakfast, lunch and other food to school children and adults in a courteous, customer service-oriented manner. The SNA is responsible for organizing and setting up equipment and workstations per the direction of the SNS Manager. Duties are performed as required by the USDA, health, food service and other regulations and laws. The School Nutrition Aide must demonstrate proper cafeteria equipment operation skills. MINIMUM QUALIFICATIONS: Basic ability to read and speak/understand English and count currency; make change at the register KNOWLEDGE, SKILLS, AND ABILITIES General knowledge of materials and methods used in preparing and serving meats, breads, vegetables and other foods on a large scale General knowledge of the use or care of food preparation equipment Skill in the use of standardized and specialized kitchen utensils and equipment Ability to establish and maintain effective working relationships with associates, students and school staff Able to maintain emotional control Ability to keep confidential and exhibit sensitivity to students who qualify for Free and Reduced Lunch assistance Ability to work with others in a close, fast paced environment Ability to address customers in a pleasant, courteous manner Basic ability to read and speak/understand English and count currency; make change at the register EDUCATION, TRAINING, AND EXPERIENCE Level of education necessary to be able to read and follow written food menus and work schedules. CERTIFICATION AND LICENSE REQUIREMENTS Valid food handler's certification or card as required by the state and USDA Continued participation in food service continuing education courses as required by the USDA Must possess a valid driver's license issued by the NC Department of Motor Vehicles PREFERRED QUALIFICATIONS: High School diploma or GED Some experience working in a school cafeteria within the last five (5) years ESSENTIAL DUTIES AND RESPONSIBILITIES Practice personal hygiene and proper sanitation procedures Turn on, test and monitor equipment at the beginning of the day Prepare food according to written and oral instructions Serve breakfast, lunch and a la carte items Handle cashiering responsibilities including food and ticket sales and serving a la carte items Replenish food and maintain clean serving areas Monitor food and equipment temperatures at all times Exhibit courtesy and understanding to all staff, students and customers Perform dishwashing duties of cooking, serving and eating utensils and tools Set up and break down serving areas Receive, stock and rotate incoming and outgoing inventory Participate in formal and informal training Demonstrate comprehensive knowledge of sanitation practices Exhibit professional behavior of a reliable employee Perform preparation duties for the next day Maintain a neat, clean and safe work environment Participate in marketing promotions and special events for students, adults and the community Sign in and work according to a designated time schedule Perform additional duties as requested by the School Nutrition Manager
Mar 23, 2024
Full time
POSITION TITLE School Nutrition Assistant SCHOOL/DEPARTMENT Assigned school SALARY Salary Grade 51 FLSA STATUS Non-exempt REPORTS TO School Nutrition Manager SUPERVISES None WORK WEEK SCHEDULE Monday - Friday WORK HOURS 21 Minimum for FT; 20 Maximum for PT NUMBER OF MONTHS PER YEAR Based on school calendar POSITION PURPOSE: The School Nutrition Assistant Substitute prepares and serves breakfast, lunch and other food to school children and adults in a courteous, customer service-oriented manner. The SNA is responsible for organizing and setting up equipment and workstations per the direction of the SNS Manager. Duties are performed as required by the USDA, health, food service and other regulations and laws. The School Nutrition Aide must demonstrate proper cafeteria equipment operation skills. MINIMUM QUALIFICATIONS: Basic ability to read and speak/understand English and count currency; make change at the register KNOWLEDGE, SKILLS, AND ABILITIES General knowledge of materials and methods used in preparing and serving meats, breads, vegetables and other foods on a large scale General knowledge of the use or care of food preparation equipment Skill in the use of standardized and specialized kitchen utensils and equipment Ability to establish and maintain effective working relationships with associates, students and school staff Able to maintain emotional control Ability to keep confidential and exhibit sensitivity to students who qualify for Free and Reduced Lunch assistance Ability to work with others in a close, fast paced environment Ability to address customers in a pleasant, courteous manner Basic ability to read and speak/understand English and count currency; make change at the register EDUCATION, TRAINING, AND EXPERIENCE Level of education necessary to be able to read and follow written food menus and work schedules. CERTIFICATION AND LICENSE REQUIREMENTS Valid food handler's certification or card as required by the state and USDA Continued participation in food service continuing education courses as required by the USDA Must possess a valid driver's license issued by the NC Department of Motor Vehicles PREFERRED QUALIFICATIONS: High School diploma or GED Some experience working in a school cafeteria within the last five (5) years ESSENTIAL DUTIES AND RESPONSIBILITIES Practice personal hygiene and proper sanitation procedures Turn on, test and monitor equipment at the beginning of the day Prepare food according to written and oral instructions Serve breakfast, lunch and a la carte items Handle cashiering responsibilities including food and ticket sales and serving a la carte items Replenish food and maintain clean serving areas Monitor food and equipment temperatures at all times Exhibit courtesy and understanding to all staff, students and customers Perform dishwashing duties of cooking, serving and eating utensils and tools Set up and break down serving areas Receive, stock and rotate incoming and outgoing inventory Participate in formal and informal training Demonstrate comprehensive knowledge of sanitation practices Exhibit professional behavior of a reliable employee Perform preparation duties for the next day Maintain a neat, clean and safe work environment Participate in marketing promotions and special events for students, adults and the community Sign in and work according to a designated time schedule Perform additional duties as requested by the School Nutrition Manager
JOB SUMMARY:The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality Host team will work to resolve customer issues using a rich set of tools which include real time customer data. Members of this team will operate in a highly collaborative way and will deliver on Caesars service promise, while be held accountable for all service opportunities that may arise. This core group will consist of, but not limited to, VIP guests: Inside Sales, Digital, non-Las Vegas dominant guests whose worth level does not qualify for Executive Hosts. Candidates will be considered across all properties in the Las Vegas region. ESSENTIAL JOB FUNCTIONS: Proactively greet guests in VIP check-in and High Limit gaming spaces (where assigned) Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Handles difficult guests and situations in a calm, professional and prudent manner Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with VIP Check-in, Executive Host team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to deliver a superior customer experience. Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure QUALIFICATIONS: Three to five years experience casino/hotel, customer service, host or other account management experience (Luxury service experience preferred). Ability to think independently in making decisions to maximize customer service experience and program profitability Ability to effectively manage time and perform multiple tasks simultaneously. Must be proficient with customer Point-of-Service systems Excellent interpersonal, communication, problem solving, and analytical skills required. Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues. Multilingual preferred. CRITICAL COMPETENCIES: Approachable: Spends the extra effort to put others at ease. An exceptional listener who is gracious, sensitive and patient. Initiative: Create and seize opportunities to win, even when faced with ambiguity. True passion for results. Interpersonal Savvy: Builds rapport quickly by listening, sharing, understanding and comforting. Outside In: Obsessed with exceeding customer expectations. Passionate about service improvements. Self-Assurance: Confident in ability to meet goals. Composure: cool under pressure; doesn't show frustration or become defensive when faced with challenging or stressful situations; not knocked off balance by the unexpected; a settling influence with others. Planning Agility: sees ahead to prepare competitive strategies and plans; accurately scopes & plans tasks; sets clear goals and evaluates personal performance against results; anticipates future challenges and adjusts for roadblocks.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to continuously maneuver around office. Must be able to move quickly around property. Must be able to bend, crouch, kneel, twist and work at a desk. Responds to visual and aural cues. Must be able to work independently and proven to be self-motivated. Must be able to speak, read, write and understand English. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to respond calmly and make rational decisions when handling guest's needs. Must be able to tolerate areas containing second hand smoke. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY:The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality Host team will work to resolve customer issues using a rich set of tools which include real time customer data. Members of this team will operate in a highly collaborative way and will deliver on Caesars service promise, while be held accountable for all service opportunities that may arise. This core group will consist of, but not limited to, VIP guests: Inside Sales, Digital, non-Las Vegas dominant guests whose worth level does not qualify for Executive Hosts. Candidates will be considered across all properties in the Las Vegas region. ESSENTIAL JOB FUNCTIONS: Proactively greet guests in VIP check-in and High Limit gaming spaces (where assigned) Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Handles difficult guests and situations in a calm, professional and prudent manner Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with VIP Check-in, Executive Host team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to deliver a superior customer experience. Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure QUALIFICATIONS: Three to five years experience casino/hotel, customer service, host or other account management experience (Luxury service experience preferred). Ability to think independently in making decisions to maximize customer service experience and program profitability Ability to effectively manage time and perform multiple tasks simultaneously. Must be proficient with customer Point-of-Service systems Excellent interpersonal, communication, problem solving, and analytical skills required. Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues. Multilingual preferred. CRITICAL COMPETENCIES: Approachable: Spends the extra effort to put others at ease. An exceptional listener who is gracious, sensitive and patient. Initiative: Create and seize opportunities to win, even when faced with ambiguity. True passion for results. Interpersonal Savvy: Builds rapport quickly by listening, sharing, understanding and comforting. Outside In: Obsessed with exceeding customer expectations. Passionate about service improvements. Self-Assurance: Confident in ability to meet goals. Composure: cool under pressure; doesn't show frustration or become defensive when faced with challenging or stressful situations; not knocked off balance by the unexpected; a settling influence with others. Planning Agility: sees ahead to prepare competitive strategies and plans; accurately scopes & plans tasks; sets clear goals and evaluates personal performance against results; anticipates future challenges and adjusts for roadblocks.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to continuously maneuver around office. Must be able to move quickly around property. Must be able to bend, crouch, kneel, twist and work at a desk. Responds to visual and aural cues. Must be able to work independently and proven to be self-motivated. Must be able to speak, read, write and understand English. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to respond calmly and make rational decisions when handling guest's needs. Must be able to tolerate areas containing second hand smoke. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Apr 09, 2024
Full time
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Apr 09, 2024
Full time
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Apr 09, 2024
Full time
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Apr 09, 2024
Full time
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Apr 09, 2024
Full time
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Apr 09, 2024
Full time
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Apr 09, 2024
Full time
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Apr 09, 2024
Full time
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Apr 09, 2024
Full time
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Apr 09, 2024
Full time
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Apr 09, 2024
Full time
Pay: $0 per year - $0 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Dollar General operates more than 18,000 stores in 47 states, and we re still growing. Learn more about Dollar General at SUMMARY:Under general supervision, manage the Food Department and the total store when designated as the Manger on duty. Ensure efficient and effective inventory management, appealing and profitable merchandise presentation and quality customer service. Ensure a safe working environment and provide protection for company assets according to required procedures. Ensure staff and store compliance with all food handling rules and regulations. Provides support to other managers as requested.DUTIES and RESPONSIBILITIES: When manager on duty authorize and sign for refunds and overrides; count register; ensure money is deposited in bank.Assist in ensuring the financial integrity of the store through strict cash accountability, key control, and adherence to company security practices and cash control procedures.Manage store in Store Manager's and Assistant Manager's absence.Assist Store Manager, and Assistant Manager as directed, in providing training for employees.While responsible for the Grocery Food Department and processes, the Food Managers specialized areas include;Assist in training assigned associates in the proper stocking and rotation of food products.Assist in training all assigned associates in the proper presentation standards.Assist in training all assigned associates in the proper and safe handling of food in compliance with rules and regulations.Assist in training assigned associates in the proper execution of hourly recovery standards to model store standards.Assist Store Manager and Assistant Store Manager in ensuring adequate scheduling coverage. Assess work completion and follow up with associates regarding performance.Record all Grocery Food Markdowns, while analyzing causes and taking corrective action to prevent recurrences.Assist in the sanitation standards and training of all associates assigned in the Grocery Food area using the Cleaning Schedule.Ensuring in ensuring execution of the stores 7 Day Workflow Plan as it relates to stocking standards and (Find-Fill-Fix) procedures.Assist in ensuring the stores HHT is used as an investigative device to prevent out of stocks as well as overstocks.Assist with the organization of the receiving area.Assist in ensuring all merchandise is presented according to established practices and plans. Utilize merchandise fixtures properly including presentation, product pricing and signage.Assist in ensuring POG execution, pricing integrity to include price changes, Was/Now, TRP, and Ad signs, as well as all Super Tuesday pricing and signing execution.Assist with Tote Inventory Management processes.Minimize damages and markdowns, ensure accurate scanning and paperwork, and follow inventory control procedures to maintain accurate inventory levels.Assist in ensuring adherence to stated company security practices and cash control procedures when supervising operations in Store Manager's absence.Assist in ensuring that customers' needs and requests are routinely addressed in an efficient and timely manner. Maintain daily contact with customers to understand merchandise expectations and desires.Take a lead role in receipt and handling of new merchandise. Ensure sales shelf preparation and organization of staging areas for new deliveries. Direct and assist associates with unloading trucks. Direct new merchandise according to plan. Efficiently utilize storeroom square footage to stock reserve inventory. Ensure proper rotation of perishable food items.Follow all prescribed and outlined cash handling procedures. Authorize and sign for refunds and overrides. Count register. Deposit money in bank. Assist with financial integrity of the store through strict cash accountability, key control compliance, and adherence to company security practices and cash control procedures.Assist with conducting safety meetings; help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment. Assist in ensuring that all equipment is functional and maintained to a required level of safety and sanitation.Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications. Assist Store Manager in ensuring employee compliance. Complete all paperwork and documentation according to guidelines and deadlines.As requested by Store Manager, assist with entering payroll information into computer and providing specific training for employees. Backup Store Manager and/ or Assistant Manager in absence.Knowledge, Skills and Abilities:Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.Knowledge of cash handling procedures including cashier accountability and deposit control.Ability to perform cash register functions.Knowledge of cash, facility and safety control policies and practices.Effective interpersonal and oral & written communication skills.Understanding of safety policies and practices.Ability to read and follow plan-o-gram and merchandise presentation guidance.Knowledge of and willingness to comply with company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications.Ability and willingness to obtain required certifications in food handling.Work Experience and/or Education:High school diploma or equivalent.Two to three years of retail clerk experience.Previous lead experience and/or grocery store experience preferred.Attainment of required local and state food handling certifications, if applicable.Relocation assistance is not available for this position. Dollar General Corporation is an equal opportunity employer.
Apr 07, 2024
Full time
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Dollar General operates more than 18,000 stores in 47 states, and we re still growing. Learn more about Dollar General at SUMMARY:Under general supervision, manage the Food Department and the total store when designated as the Manger on duty. Ensure efficient and effective inventory management, appealing and profitable merchandise presentation and quality customer service. Ensure a safe working environment and provide protection for company assets according to required procedures. Ensure staff and store compliance with all food handling rules and regulations. Provides support to other managers as requested.DUTIES and RESPONSIBILITIES: When manager on duty authorize and sign for refunds and overrides; count register; ensure money is deposited in bank.Assist in ensuring the financial integrity of the store through strict cash accountability, key control, and adherence to company security practices and cash control procedures.Manage store in Store Manager's and Assistant Manager's absence.Assist Store Manager, and Assistant Manager as directed, in providing training for employees.While responsible for the Grocery Food Department and processes, the Food Managers specialized areas include;Assist in training assigned associates in the proper stocking and rotation of food products.Assist in training all assigned associates in the proper presentation standards.Assist in training all assigned associates in the proper and safe handling of food in compliance with rules and regulations.Assist in training assigned associates in the proper execution of hourly recovery standards to model store standards.Assist Store Manager and Assistant Store Manager in ensuring adequate scheduling coverage. Assess work completion and follow up with associates regarding performance.Record all Grocery Food Markdowns, while analyzing causes and taking corrective action to prevent recurrences.Assist in the sanitation standards and training of all associates assigned in the Grocery Food area using the Cleaning Schedule.Ensuring in ensuring execution of the stores 7 Day Workflow Plan as it relates to stocking standards and (Find-Fill-Fix) procedures.Assist in ensuring the stores HHT is used as an investigative device to prevent out of stocks as well as overstocks.Assist with the organization of the receiving area.Assist in ensuring all merchandise is presented according to established practices and plans. Utilize merchandise fixtures properly including presentation, product pricing and signage.Assist in ensuring POG execution, pricing integrity to include price changes, Was/Now, TRP, and Ad signs, as well as all Super Tuesday pricing and signing execution.Assist with Tote Inventory Management processes.Minimize damages and markdowns, ensure accurate scanning and paperwork, and follow inventory control procedures to maintain accurate inventory levels.Assist in ensuring adherence to stated company security practices and cash control procedures when supervising operations in Store Manager's absence.Assist in ensuring that customers' needs and requests are routinely addressed in an efficient and timely manner. Maintain daily contact with customers to understand merchandise expectations and desires.Take a lead role in receipt and handling of new merchandise. Ensure sales shelf preparation and organization of staging areas for new deliveries. Direct and assist associates with unloading trucks. Direct new merchandise according to plan. Efficiently utilize storeroom square footage to stock reserve inventory. Ensure proper rotation of perishable food items.Follow all prescribed and outlined cash handling procedures. Authorize and sign for refunds and overrides. Count register. Deposit money in bank. Assist with financial integrity of the store through strict cash accountability, key control compliance, and adherence to company security practices and cash control procedures.Assist with conducting safety meetings; help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment. Assist in ensuring that all equipment is functional and maintained to a required level of safety and sanitation.Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications. Assist Store Manager in ensuring employee compliance. Complete all paperwork and documentation according to guidelines and deadlines.As requested by Store Manager, assist with entering payroll information into computer and providing specific training for employees. Backup Store Manager and/ or Assistant Manager in absence.Knowledge, Skills and Abilities:Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.Knowledge of cash handling procedures including cashier accountability and deposit control.Ability to perform cash register functions.Knowledge of cash, facility and safety control policies and practices.Effective interpersonal and oral & written communication skills.Understanding of safety policies and practices.Ability to read and follow plan-o-gram and merchandise presentation guidance.Knowledge of and willingness to comply with company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications.Ability and willingness to obtain required certifications in food handling.Work Experience and/or Education:High school diploma or equivalent.Two to three years of retail clerk experience.Previous lead experience and/or grocery store experience preferred.Attainment of required local and state food handling certifications, if applicable.Relocation assistance is not available for this position. Dollar General Corporation is an equal opportunity employer.
Job Overview The Product Development team's purpose is to lead the innovation and productivity agendas to grow KDP brands, transform beyond its core, and improve the profitability of our products. At KDP, our inspiration is to bring meaningful impact and that starts with our company vision Drink Well, Do Good! The Associate Scientist role within Research and Development will support the product Innovation agenda to develop consumer-centric liquid beverages across existing and new platforms in several categories and brands. The Associate Scientist will work in a dynamic environment to support the development and commercialization of new concepts and prototypes. This role enables Keurig Dr Pepper to develop and commercialize new products to delight our consumers and customers. Position Accountabilities With support from team, conducts bench-top experiments, formula calculations for product tastings and sensory evaluations across a variety of KDP brands and products Interpret test results, write technical reports, and effectively communicate information within the organization Verify formula accuracy, complete formula documentation, and conduct pilot-plant trials Develop an understanding of the R&D and project management process to support the development of ideas through launch Works effectively with various functions of R&D (Sensory, Ingredients, Nutrition, Regulatory, Flavor Technology, Chemistry, Process Engineering, and Technical Services) Actively participates in Marketing and Consumer Research programs to gain consumer insights, and partners with team to translate into key product concepts Manages R&D tasks within a cross-functional team consisting of members across various departments of KDP (R&D, Marketing, Supply Chain, Sales) Maintain accurate and detailed records of laboratory work Use formulation software to document lab work and formulas Demonstrate flexibility and resilience in adapting to changing business needs and priorities Ability to earn trust, maintain positive and professional relationships, and strengthen our culture of inclusion A successful candidate will exhibit a passion for innovation Requirements B.S. in Food Science, Chemistry, Biology, or Chemical Engineering . Masters or PHD a plus 2 years of experience in a related function within food/beverage (R&D, Quality), CPG internship / co-op, or commensurate advanced education Ability to work independently and in a team environment. Good written and presentation skills Enjoys working in a team-based culture and proactively collaborates Experience with Excel, PowerPoint, and Word Ability to travel is required Company Overview Keurig Dr Pepper (NASDAQ: KDP) is a modern beverage company with a bold vision built to deliver growth and opportunity. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the single-serve coffee brewing system in North America at KDP, and we have fun doing it! Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us? We strive to be an employer of choice, providing a culture and opportunities that empower our team of 28,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work. Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
Apr 07, 2024
Full time
Job Overview The Product Development team's purpose is to lead the innovation and productivity agendas to grow KDP brands, transform beyond its core, and improve the profitability of our products. At KDP, our inspiration is to bring meaningful impact and that starts with our company vision Drink Well, Do Good! The Associate Scientist role within Research and Development will support the product Innovation agenda to develop consumer-centric liquid beverages across existing and new platforms in several categories and brands. The Associate Scientist will work in a dynamic environment to support the development and commercialization of new concepts and prototypes. This role enables Keurig Dr Pepper to develop and commercialize new products to delight our consumers and customers. Position Accountabilities With support from team, conducts bench-top experiments, formula calculations for product tastings and sensory evaluations across a variety of KDP brands and products Interpret test results, write technical reports, and effectively communicate information within the organization Verify formula accuracy, complete formula documentation, and conduct pilot-plant trials Develop an understanding of the R&D and project management process to support the development of ideas through launch Works effectively with various functions of R&D (Sensory, Ingredients, Nutrition, Regulatory, Flavor Technology, Chemistry, Process Engineering, and Technical Services) Actively participates in Marketing and Consumer Research programs to gain consumer insights, and partners with team to translate into key product concepts Manages R&D tasks within a cross-functional team consisting of members across various departments of KDP (R&D, Marketing, Supply Chain, Sales) Maintain accurate and detailed records of laboratory work Use formulation software to document lab work and formulas Demonstrate flexibility and resilience in adapting to changing business needs and priorities Ability to earn trust, maintain positive and professional relationships, and strengthen our culture of inclusion A successful candidate will exhibit a passion for innovation Requirements B.S. in Food Science, Chemistry, Biology, or Chemical Engineering . Masters or PHD a plus 2 years of experience in a related function within food/beverage (R&D, Quality), CPG internship / co-op, or commensurate advanced education Ability to work independently and in a team environment. Good written and presentation skills Enjoys working in a team-based culture and proactively collaborates Experience with Excel, PowerPoint, and Word Ability to travel is required Company Overview Keurig Dr Pepper (NASDAQ: KDP) is a modern beverage company with a bold vision built to deliver growth and opportunity. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the single-serve coffee brewing system in North America at KDP, and we have fun doing it! Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us? We strive to be an employer of choice, providing a culture and opportunities that empower our team of 28,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work. Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
Pay: $0 per hour - $0 per hour The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Apr 04, 2024
Full time
Pay: $0 per hour - $0 per hour The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
THE LOS ANGELES HOSPITALITY EDUCATION CENTER The Los Angeles Hospitality Education Center (LAHEC) is located at the Hollywood Park Entertainment District, currently under construction in Inglewood, CA. This district is a 298-acre urban village anchored by the region's newest shopping street, restaurants, and multiple major sports and entertainment venues. The village will include two million square feet of Class A commercial space, 2,500 modern residences, a 70,000 seat National Football League (NFL) stadium, 6,000 seat performing arts venue, and 25 acres of public parks. Our programs are designed to provide market-driven, competency-based education delivered by faculty with appropriate credentials and industry experience. The programs enable graduates to gain entry-level employment in the hospitality industry at living wages with opportunities for advancement in the food service industry. We take great pride in preparing our graduates for a variety of careers in the food service industry. This preparation is accomplished through practical experiences in state-of-industry kitchens and learning labs including simulated situations with real-world production applications. THE ROLE The Admissions Associate will connect with prospective students by answering incoming phone calls, responding to Web inquires, attending college fairs and visiting high schools. Once a prospective applicant, has been identified the Admissions Associate will conduct an introductory assessment over the phone or during an on-campus interview. The Admissions Associate evaluates the applicant's qualifications, past experiences and objectives and will describe the educational programs and answer any inquiries regarding applications, enrollment, courses and financial aid. They will record information into a database and follow-up with applicants to update statuses and answer any new questions. The Admissions Associate may also give tours and lead general information sessions about the campus. ESSENTIAL FUNCTIONS Provides students, parents, and guardians with information regarding admissions requirements and processes, financial aid opportunities, enrollment issues, or other procedures. Engages in the recruiting process by coordinating and participating in promotional events, high school events, career fairs, campus tours, student interviews, and other admissions activities. Enter data and statistics into the institution's computer applications. Works closely with the Directors of Admissions, Education and Career Services. Maintains a professional demeanor and demonstrates excellent relations with students, staff and faculty. Ensures compliance with BPPE-CA education codes and regulations. Participates with BPPE-CA annual reviews and site visits. Participates with planning and execution of all student recruitment and retention activities. QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. High School Diploma or GED equivalent. Bachelor's degree in Education or related field is preferred. Experience with high school admissions is a plus. Experience in the education and hospitality industries. Strong interpersonal, presentation, networking, and verbal and written communication skills. Sales and marketing skills. Experience using social media. Proficiency with computers. Literate with MS Office and G-Suite applications. Commitment to the organization's mission and objectives. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Mar 29, 2024
Full time
THE LOS ANGELES HOSPITALITY EDUCATION CENTER The Los Angeles Hospitality Education Center (LAHEC) is located at the Hollywood Park Entertainment District, currently under construction in Inglewood, CA. This district is a 298-acre urban village anchored by the region's newest shopping street, restaurants, and multiple major sports and entertainment venues. The village will include two million square feet of Class A commercial space, 2,500 modern residences, a 70,000 seat National Football League (NFL) stadium, 6,000 seat performing arts venue, and 25 acres of public parks. Our programs are designed to provide market-driven, competency-based education delivered by faculty with appropriate credentials and industry experience. The programs enable graduates to gain entry-level employment in the hospitality industry at living wages with opportunities for advancement in the food service industry. We take great pride in preparing our graduates for a variety of careers in the food service industry. This preparation is accomplished through practical experiences in state-of-industry kitchens and learning labs including simulated situations with real-world production applications. THE ROLE The Admissions Associate will connect with prospective students by answering incoming phone calls, responding to Web inquires, attending college fairs and visiting high schools. Once a prospective applicant, has been identified the Admissions Associate will conduct an introductory assessment over the phone or during an on-campus interview. The Admissions Associate evaluates the applicant's qualifications, past experiences and objectives and will describe the educational programs and answer any inquiries regarding applications, enrollment, courses and financial aid. They will record information into a database and follow-up with applicants to update statuses and answer any new questions. The Admissions Associate may also give tours and lead general information sessions about the campus. ESSENTIAL FUNCTIONS Provides students, parents, and guardians with information regarding admissions requirements and processes, financial aid opportunities, enrollment issues, or other procedures. Engages in the recruiting process by coordinating and participating in promotional events, high school events, career fairs, campus tours, student interviews, and other admissions activities. Enter data and statistics into the institution's computer applications. Works closely with the Directors of Admissions, Education and Career Services. Maintains a professional demeanor and demonstrates excellent relations with students, staff and faculty. Ensures compliance with BPPE-CA education codes and regulations. Participates with BPPE-CA annual reviews and site visits. Participates with planning and execution of all student recruitment and retention activities. QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. High School Diploma or GED equivalent. Bachelor's degree in Education or related field is preferred. Experience with high school admissions is a plus. Experience in the education and hospitality industries. Strong interpersonal, presentation, networking, and verbal and written communication skills. Sales and marketing skills. Experience using social media. Proficiency with computers. Literate with MS Office and G-Suite applications. Commitment to the organization's mission and objectives. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Silver Diner Development, LLC
Centreville, Virginia
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Employer of Choice Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Dscription The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
Apr 18, 2024
Full time
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Employer of Choice Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Dscription The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Employer of Choice Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Dscription The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
Apr 18, 2024
Full time
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Employer of Choice Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Dscription The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC