Identified shifts will vary based on business needsStarting pay for this role is $23.00 per hour and may vary based on experienceJOB SUMMARY: Cook 3's are responsible for preparing recipes and food items for service in all kitchens and Training others to keep and maintain the standards set by the chef. Cook 3's are responsible for engaging in events and buzz sessions. Cook 3's are responsible for setting the standards and ensuring the guest experience is at the best it can be. ESSENTIAL JOB FUNCTIONS: Responsible for fast and sanitary preparation of all menus items following established recipes and standards. Cook 3's are certified trainers and are responsible for assisting in the training of all new associates. Rotating between all cooking stations, each responsible for specific food items and each using particular cooking devices. Ensures each order is uniform and consistent. Controls food production to include: proper cooking methods, cooking time and temperature, ensuring sanitation, handling and storage of prepared food and leftovers, ensuring all items are correctly dated and labeled. Ensure all the kitchens time/temperature logs are complete and culinary safety practices are followed and completed. Must be proficient in areas of, but not limited to, hot prep, cold prep, salads, desserts, dressings, garnishing, hot and cold sauces, soups, knife-handling skills and ability to produce orders using all basic kitchen equipment. Be aware of current and needed par levels of products as to assure maintaining needed product. Detailed cleanliness of all stations including all equipment and cooling units. ADDITIONAL JOB DUTIES: Must be able to work any shift in any outlet. Meets attendance guidelines and adheres to regulatory, departmental and Company policies Prepares for a rush period of work without getting behind. May be asked to perform the basic job functions as a lead cook for purposes of advancement and development. Able to make recommendations for food substitutions and menu adjustment. Assists in all kitchen areas and other duties as assigned. DUTIES IN OUTLETS WHERE A CASHIER IS REQUIRED: Operates cash register and properly settles checks Greets and rings all customer checks on cash register, takes money from customer and accurately gives change back to the customer Accurately maintains balance of cash register and restaurant checks or kiosk sales Records all tips collected from credit cards, comps, and room charges Must be able to meet or exceed all customer service expectations and behaviors Greet all associate and Guests with a smile and positive attitude with friendly helpful tone. Maintain Cleanliness of Work area and dining room floor. EDUCATION and/or EXPERIENCE: High School diploma or GED required Minimum of 4+ years of experience in high volume, quality establishment, or equivalent technical training in the food industry. Culinary school experience preferred QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Completion of, at minimum 10 ea. skill soft business curriculum courses 120 days of position start date. Certified trainer within 90 days of positions start date. Must have knowledge of kitchen sanitation and operation Must be familiar with general maintenance of kitchen equipment Must be able to cook using industry and property standard techniques, procedures and equipment. Must have a solid skill base in all areas of Pantry and Cook operations. Must be able to get along with co-workers and work as a team member. Must present a well-groomed appearance. Must be able to have a sense of urgency and react to changing business demands. WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the kitchen Must be able to tolerate areas with high or low temperatures. Must be able to lift up to 75 pounds. Must be able to push and pull up to 125 pounds in a cart. Must possess coordination and dexterity to use kitchen utensils such as knives, spatulas, food tongs, etc. Must be able to bend, stoop, reach, crouch, kneel, push and pull Must be able to operate the following kitchen equipment: stoves, grills, fryers and other utensils when preparing food orders. Must be fast and accurate. Must be able to read, write, speak and understand English. Must be able to respond to visual and verbal cues. Must be able to tolerate chemicals for cleaning and sanitizing kitchen areas. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Apr 14, 2024
Full time
Identified shifts will vary based on business needsStarting pay for this role is $23.00 per hour and may vary based on experienceJOB SUMMARY: Cook 3's are responsible for preparing recipes and food items for service in all kitchens and Training others to keep and maintain the standards set by the chef. Cook 3's are responsible for engaging in events and buzz sessions. Cook 3's are responsible for setting the standards and ensuring the guest experience is at the best it can be. ESSENTIAL JOB FUNCTIONS: Responsible for fast and sanitary preparation of all menus items following established recipes and standards. Cook 3's are certified trainers and are responsible for assisting in the training of all new associates. Rotating between all cooking stations, each responsible for specific food items and each using particular cooking devices. Ensures each order is uniform and consistent. Controls food production to include: proper cooking methods, cooking time and temperature, ensuring sanitation, handling and storage of prepared food and leftovers, ensuring all items are correctly dated and labeled. Ensure all the kitchens time/temperature logs are complete and culinary safety practices are followed and completed. Must be proficient in areas of, but not limited to, hot prep, cold prep, salads, desserts, dressings, garnishing, hot and cold sauces, soups, knife-handling skills and ability to produce orders using all basic kitchen equipment. Be aware of current and needed par levels of products as to assure maintaining needed product. Detailed cleanliness of all stations including all equipment and cooling units. ADDITIONAL JOB DUTIES: Must be able to work any shift in any outlet. Meets attendance guidelines and adheres to regulatory, departmental and Company policies Prepares for a rush period of work without getting behind. May be asked to perform the basic job functions as a lead cook for purposes of advancement and development. Able to make recommendations for food substitutions and menu adjustment. Assists in all kitchen areas and other duties as assigned. DUTIES IN OUTLETS WHERE A CASHIER IS REQUIRED: Operates cash register and properly settles checks Greets and rings all customer checks on cash register, takes money from customer and accurately gives change back to the customer Accurately maintains balance of cash register and restaurant checks or kiosk sales Records all tips collected from credit cards, comps, and room charges Must be able to meet or exceed all customer service expectations and behaviors Greet all associate and Guests with a smile and positive attitude with friendly helpful tone. Maintain Cleanliness of Work area and dining room floor. EDUCATION and/or EXPERIENCE: High School diploma or GED required Minimum of 4+ years of experience in high volume, quality establishment, or equivalent technical training in the food industry. Culinary school experience preferred QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Completion of, at minimum 10 ea. skill soft business curriculum courses 120 days of position start date. Certified trainer within 90 days of positions start date. Must have knowledge of kitchen sanitation and operation Must be familiar with general maintenance of kitchen equipment Must be able to cook using industry and property standard techniques, procedures and equipment. Must have a solid skill base in all areas of Pantry and Cook operations. Must be able to get along with co-workers and work as a team member. Must present a well-groomed appearance. Must be able to have a sense of urgency and react to changing business demands. WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the kitchen Must be able to tolerate areas with high or low temperatures. Must be able to lift up to 75 pounds. Must be able to push and pull up to 125 pounds in a cart. Must possess coordination and dexterity to use kitchen utensils such as knives, spatulas, food tongs, etc. Must be able to bend, stoop, reach, crouch, kneel, push and pull Must be able to operate the following kitchen equipment: stoves, grills, fryers and other utensils when preparing food orders. Must be fast and accurate. Must be able to read, write, speak and understand English. Must be able to respond to visual and verbal cues. Must be able to tolerate chemicals for cleaning and sanitizing kitchen areas. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positions Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. JOB SUMMARY: To share the team's commitment to greet every guest, market the Caesars Rewards program, promote Caesars Entertainment Inc. products and services, and to provide quality support of dealer and supervisor efforts to create service which creates a great guest entertainment experience. KEY JOB FUNCTIONS: Greeting new players as they arrive and accommodating any obvious needs. Facilitates new Caesars Rewards sign-ups and ensure tracking cards are printed and delivered to the appropriate supervisor(s). Invokes our Service Recovery Initiative as appropriate. Helps and assists co-workers toward common goals related to great guest service. Provides and prepares rating slips and dockets. Initiates, prepares and takes marker transfers to Main Cashier. Prepares and completes paperwork for marker redemption to document credit/cash transactions. Inputs manual player tracking information into the computer system to ensure that all information is accurate and stored for future analysis and referral. Verifies computer information with written documentation to ensure accuracy. Checks guest accounts to ensure information is updated and accurate. Obtains new or restores lost Caesars Rewards cards from the Caesars Rewards Center. Contacts the Cashier Department under the direction of a supervisor or casino manager to activate credit or credit extended beyond established limits. Ensures proper approval is given and proper procedures and documentation is followed. Performs general maintenance of table games and ensures equipment is in proper working order. Provides information about table games as appropriate. Handle reservations and/or other arrangements requested by guest or supervisor. Accesses CMS to view special messages or any other pertinent information. Maintains discretion due to the sensitive nature of certain information. Provides assistance with manual tracking when directed (i.e., cash, chips, average bet, time played, etc.) Ensures that the table games' areas are properly supplied with necessary materials (including playing cards, dice, etc.) Assists with co-supervising an assigned pit area, only under the direct guidance of a supervisor. Always demonstrates a pleasant and enthusiastic demeanor. EDUCATION and/or EXPERIENCE: High school or equivalent preferred Previous games assistant position, or guest contact experience preferred QUALIFICATIONS: Literate and fluent in English Good math skills. Computer literacy. Excellent telephone/interpersonal communication skills. Motivation and ability to use successful interactive skills. Must be a team player. Must be a self-starter, with ability to work with little supervision. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Visual and auditory range must include immediate environment. Standing throughout shift - 6 hours or greater Lift and carry up to 30lbs. Push/pull up to 50lbs. Walking throughout shift Mobility to move about the property Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positions Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. JOB SUMMARY: To share the team's commitment to greet every guest, market the Caesars Rewards program, promote Caesars Entertainment Inc. products and services, and to provide quality support of dealer and supervisor efforts to create service which creates a great guest entertainment experience. KEY JOB FUNCTIONS: Greeting new players as they arrive and accommodating any obvious needs. Facilitates new Caesars Rewards sign-ups and ensure tracking cards are printed and delivered to the appropriate supervisor(s). Invokes our Service Recovery Initiative as appropriate. Helps and assists co-workers toward common goals related to great guest service. Provides and prepares rating slips and dockets. Initiates, prepares and takes marker transfers to Main Cashier. Prepares and completes paperwork for marker redemption to document credit/cash transactions. Inputs manual player tracking information into the computer system to ensure that all information is accurate and stored for future analysis and referral. Verifies computer information with written documentation to ensure accuracy. Checks guest accounts to ensure information is updated and accurate. Obtains new or restores lost Caesars Rewards cards from the Caesars Rewards Center. Contacts the Cashier Department under the direction of a supervisor or casino manager to activate credit or credit extended beyond established limits. Ensures proper approval is given and proper procedures and documentation is followed. Performs general maintenance of table games and ensures equipment is in proper working order. Provides information about table games as appropriate. Handle reservations and/or other arrangements requested by guest or supervisor. Accesses CMS to view special messages or any other pertinent information. Maintains discretion due to the sensitive nature of certain information. Provides assistance with manual tracking when directed (i.e., cash, chips, average bet, time played, etc.) Ensures that the table games' areas are properly supplied with necessary materials (including playing cards, dice, etc.) Assists with co-supervising an assigned pit area, only under the direct guidance of a supervisor. Always demonstrates a pleasant and enthusiastic demeanor. EDUCATION and/or EXPERIENCE: High school or equivalent preferred Previous games assistant position, or guest contact experience preferred QUALIFICATIONS: Literate and fluent in English Good math skills. Computer literacy. Excellent telephone/interpersonal communication skills. Motivation and ability to use successful interactive skills. Must be a team player. Must be a self-starter, with ability to work with little supervision. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Visual and auditory range must include immediate environment. Standing throughout shift - 6 hours or greater Lift and carry up to 30lbs. Push/pull up to 50lbs. Walking throughout shift Mobility to move about the property Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Identified shifts will vary based on business needsStarting pay for this role is $11.35 plus tips and may vary based on experienceJOB SUMMARY: Responsible for Bingo floor Sales, Cashiering, Prize master, and Caller while providing superior guest service. Essential Job Functions: Upbeat personality for all interactions with guests and fellow employees. Proactive in anticipating customer needs by continually searching for hands and customers in need of service. Handle customer disputes to ensure that all guests have an enjoyable experience. Become familiar with all guests, remembering names and little facts. Possesses strong money handling skills in selling paper and paying off winners including providing correct change using mental math. Knowledge of documentation required in transactions. Possesses a thorough working knowledge of the various Bingo games and equipment. Basic knowledge of other services and games offered at this property. Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and department guidelines. Exercises appropriate discretion in identifying situations that require management attention. Knowledge of calendar and special promotions and the ability to communicate them to the Bingo guests through one-on-one interactions and announcements. Coordinates with Bingo Supervisor and Security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to a Bingo Supervisor, Bingo Manager or Casino Manager. Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same. Must be able to work scheduled shifts and positions including providing coverage for staffing and business needs. Must be available to work any shift on any day. Additional Job Duties: Other duties as assigned EDUCATION and/or EXPERIENCE: High school diploma or equivalent experience is preferred. 1-3 years of customer service experience required QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must possess strong money handling and documentation skills. Must have knowledge of casino rules, procedures and regulations pertaining to Bingo Operations. Must be able to get along with co-workers and work as a team across departments and levels of management. Must present a well-groomed appearance. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the Bingo Hall. Must be able to lift up to 20 pounds. Must be able to push and pull up to 75 pounds Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must have sense of urgency and keep up with fast-paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust. Excellent vision (including peripheral) is needed for game security. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must have the manual dexterity and coordination to handle large quantities of bingo papers. DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Apr 07, 2024
Full time
Identified shifts will vary based on business needsStarting pay for this role is $11.35 plus tips and may vary based on experienceJOB SUMMARY: Responsible for Bingo floor Sales, Cashiering, Prize master, and Caller while providing superior guest service. Essential Job Functions: Upbeat personality for all interactions with guests and fellow employees. Proactive in anticipating customer needs by continually searching for hands and customers in need of service. Handle customer disputes to ensure that all guests have an enjoyable experience. Become familiar with all guests, remembering names and little facts. Possesses strong money handling skills in selling paper and paying off winners including providing correct change using mental math. Knowledge of documentation required in transactions. Possesses a thorough working knowledge of the various Bingo games and equipment. Basic knowledge of other services and games offered at this property. Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and department guidelines. Exercises appropriate discretion in identifying situations that require management attention. Knowledge of calendar and special promotions and the ability to communicate them to the Bingo guests through one-on-one interactions and announcements. Coordinates with Bingo Supervisor and Security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to a Bingo Supervisor, Bingo Manager or Casino Manager. Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same. Must be able to work scheduled shifts and positions including providing coverage for staffing and business needs. Must be available to work any shift on any day. Additional Job Duties: Other duties as assigned EDUCATION and/or EXPERIENCE: High school diploma or equivalent experience is preferred. 1-3 years of customer service experience required QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must possess strong money handling and documentation skills. Must have knowledge of casino rules, procedures and regulations pertaining to Bingo Operations. Must be able to get along with co-workers and work as a team across departments and levels of management. Must present a well-groomed appearance. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the Bingo Hall. Must be able to lift up to 20 pounds. Must be able to push and pull up to 75 pounds Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must have sense of urgency and keep up with fast-paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust. Excellent vision (including peripheral) is needed for game security. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must have the manual dexterity and coordination to handle large quantities of bingo papers. DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times. Set up and break down of assigned work stations and maintaining its cleanliness. Keep station full at all times, especially during peak business times. Responsible for informing customers of the ingredients when asked. Cover cashiers on breaks and take guests' orders. Answer questions about food items, making recommendations upon request. Remove customers' dirty dishes from tables during the course of their meal using trays. Assist hosts with seating guests if necessary. Resetting tables after they have been cleared. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Accurately and appropriately set up banquet functions. Clean up after banquet functions, including moving chairs, tearing down tables, and removing dirty dishes and linen. Efficiently serve all food and beverage items for banquet functions as directed, including plated and buffet dining and bar items. Have knowledge of customer alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Serving trays; bus tub; food and dish carts; beverage dispensers; cleaning materials; wet mops and brooms. Licensure: Not required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Must be at least 21 years of age. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. Use of elevator and stairs.
Apr 07, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times. Set up and break down of assigned work stations and maintaining its cleanliness. Keep station full at all times, especially during peak business times. Responsible for informing customers of the ingredients when asked. Cover cashiers on breaks and take guests' orders. Answer questions about food items, making recommendations upon request. Remove customers' dirty dishes from tables during the course of their meal using trays. Assist hosts with seating guests if necessary. Resetting tables after they have been cleared. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Accurately and appropriately set up banquet functions. Clean up after banquet functions, including moving chairs, tearing down tables, and removing dirty dishes and linen. Efficiently serve all food and beverage items for banquet functions as directed, including plated and buffet dining and bar items. Have knowledge of customer alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Serving trays; bus tub; food and dish carts; beverage dispensers; cleaning materials; wet mops and brooms. Licensure: Not required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Must be at least 21 years of age. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. Use of elevator and stairs.
WELCOME TO THE EMPIRE William Hill US, America's leading sports book provider, has immediate Sportsbook Ticket Writer openings at the Grand Sierra Resort and Casino sports book in Reno, NV. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading. BEHOLD Reporting to the District Manager, you will be face of our retail operation. By providing a high level of customer service to both regulars and 'novice bettors', you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.Why Join Our Team: Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.) Flexible scheduling (nights, weekends, mornings, holidays, etc.) Advancement opportunities - come grow a career with us What You Will Do: Provide a top tier level of customer service that encourages customers to come back repeatedly Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board Become familiar with our betting options and be able to strike up conversations with customers regarding those options Work to resolve customer disputes/complaints and escalate to direct supervisor when needed Be a positive team member and work collaboratively with other team members and your leadership team Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards Other duties as assignedWhat You Will Need: Must have basic computer knowledge (Email, MS Excel, internet, etc.) Show me the money Must have a minimum of 1 years of cash handling experience in a work setting H.S. Diploma, GED, or equivalent preferred 21+ years of age or older Successfully pass a drug screen and background check Able to obtain a gaming license from the Nevada Gaming Control Board and other jurisdictions where deemed necessary High level of customer service Ability to work a flexible schedule: nights, weekends, and some holidays is preferred Present yourself in a professional manner Strong communication skills, both written and verbal Ability to do simple math Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control BoardPhysical Requirements: Must be able to stand for extended periods of time Must be able to lift, pull or push 25 lbs. Must be able write for extended periods of time Must be able to twist, bend or reach with no significant boundaries This position may be exposed to a smoke-filled environmentThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Apr 14, 2024
Full time
WELCOME TO THE EMPIRE William Hill US, America's leading sports book provider, has immediate Sportsbook Ticket Writer openings at the Grand Sierra Resort and Casino sports book in Reno, NV. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading. BEHOLD Reporting to the District Manager, you will be face of our retail operation. By providing a high level of customer service to both regulars and 'novice bettors', you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.Why Join Our Team: Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.) Flexible scheduling (nights, weekends, mornings, holidays, etc.) Advancement opportunities - come grow a career with us What You Will Do: Provide a top tier level of customer service that encourages customers to come back repeatedly Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board Become familiar with our betting options and be able to strike up conversations with customers regarding those options Work to resolve customer disputes/complaints and escalate to direct supervisor when needed Be a positive team member and work collaboratively with other team members and your leadership team Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards Other duties as assignedWhat You Will Need: Must have basic computer knowledge (Email, MS Excel, internet, etc.) Show me the money Must have a minimum of 1 years of cash handling experience in a work setting H.S. Diploma, GED, or equivalent preferred 21+ years of age or older Successfully pass a drug screen and background check Able to obtain a gaming license from the Nevada Gaming Control Board and other jurisdictions where deemed necessary High level of customer service Ability to work a flexible schedule: nights, weekends, and some holidays is preferred Present yourself in a professional manner Strong communication skills, both written and verbal Ability to do simple math Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control BoardPhysical Requirements: Must be able to stand for extended periods of time Must be able to lift, pull or push 25 lbs. Must be able write for extended periods of time Must be able to twist, bend or reach with no significant boundaries This position may be exposed to a smoke-filled environmentThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.Job Description: Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Provides personalized service and uses guest's name at least twice during all interactions. Greets each guest entering restaurant. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards. Recognizes Diamond and Platinum players and relays that information to the host/ess and/or other restaurant team members to ensure they receive the appropriate service. Resolves service issues according to the service recovery toolbox. Knows and promotes current casino events and programs and can give guests directions to all casino areas. Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.Qualifications: High school diploma, GED or comparable experience. Prior customer service in a fast paced environment preferred. Previous cashiering experience in a high volume restaurant preferred. Read, write, speak and understand English. Excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must meet professional appearance standards as prescribed by company policies. Must be physically mobile with reasonable accommodations. Must be able to respond to visual and aural cues. Able to work at a fast pace in an often crowded/noisy environment. Must be able to accurately and quickly process all cash transactions. Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, credit cards), bend, stoop and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas. Must be able to tolerate industry standard chemicals used for cleaning and sanitizing. Able to work in constricting areas. Able to tolerate second-hand smoke, noise, bright lights. Must be able to maintain a neat and professional appearance and uphold the company appearance standards.
Apr 14, 2024
Full time
We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.Job Description: Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Provides personalized service and uses guest's name at least twice during all interactions. Greets each guest entering restaurant. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards. Recognizes Diamond and Platinum players and relays that information to the host/ess and/or other restaurant team members to ensure they receive the appropriate service. Resolves service issues according to the service recovery toolbox. Knows and promotes current casino events and programs and can give guests directions to all casino areas. Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.Qualifications: High school diploma, GED or comparable experience. Prior customer service in a fast paced environment preferred. Previous cashiering experience in a high volume restaurant preferred. Read, write, speak and understand English. Excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must meet professional appearance standards as prescribed by company policies. Must be physically mobile with reasonable accommodations. Must be able to respond to visual and aural cues. Able to work at a fast pace in an often crowded/noisy environment. Must be able to accurately and quickly process all cash transactions. Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, credit cards), bend, stoop and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas. Must be able to tolerate industry standard chemicals used for cleaning and sanitizing. Able to work in constricting areas. Able to tolerate second-hand smoke, noise, bright lights. Must be able to maintain a neat and professional appearance and uphold the company appearance standards.
JOB SUMMARY:Welcomes and seats guests and receives andrecords payment of restaurant guest checks. KEY JOB FUNCTIONS:Greetsrestaurant guests in a friendly and courteous manner.Arrangesfor prompt seating of guests in order of arrival or availability of seatingaccommodations.Quotesaccurate waiting times, and seats guests when tables are available.Assistsin identifying casino comps, hotel and VIP guests for seating; communicateswith comp authorizer (signer) regarding any comp charges by the compee.Maintainscleanliness of menus.Familiarizesself with hotel/casino so that accurate directions can be given to guests whoinquire.Acceptsresponsibility for cash register bankroll, all cash received, charge card andcomplimentary receipts.Maintainsthe appropriate supplies needed for the proper performance of duties.Preparesmultiple reports.Respondsto telephone calls.Usescomputerized cash register. Records and pays out tips to Wait Staff when the tipsare charged to credit cards and guest rooms. Qualifications:EDUCATION and/or EXPERIENCE: High School graduate or equivalent preferredPrevious experience as a cashier and/or host preferred Previous experience with accounting or heavy math preferred QUALIFICATIONS:Literate and fluent in EnglishAbove average communication and guest service skillsAccuracy in the handling of moneyLegible handwritingAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:Finger dexterity to use a computerized cash registerAbility to use repetitive motionAbility to grasp, hold, reach, bend, squat, push-pull, occasional use of a step stool, have hand-eye coordinationAbility to constantly walk and stand during shiftMobility to move quickly and easily throughout the restaurant and kitchen areas Ability to hear and seePositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 15, 2024
Full time
JOB SUMMARY:Welcomes and seats guests and receives andrecords payment of restaurant guest checks. KEY JOB FUNCTIONS:Greetsrestaurant guests in a friendly and courteous manner.Arrangesfor prompt seating of guests in order of arrival or availability of seatingaccommodations.Quotesaccurate waiting times, and seats guests when tables are available.Assistsin identifying casino comps, hotel and VIP guests for seating; communicateswith comp authorizer (signer) regarding any comp charges by the compee.Maintainscleanliness of menus.Familiarizesself with hotel/casino so that accurate directions can be given to guests whoinquire.Acceptsresponsibility for cash register bankroll, all cash received, charge card andcomplimentary receipts.Maintainsthe appropriate supplies needed for the proper performance of duties.Preparesmultiple reports.Respondsto telephone calls.Usescomputerized cash register. Records and pays out tips to Wait Staff when the tipsare charged to credit cards and guest rooms. Qualifications:EDUCATION and/or EXPERIENCE: High School graduate or equivalent preferredPrevious experience as a cashier and/or host preferred Previous experience with accounting or heavy math preferred QUALIFICATIONS:Literate and fluent in EnglishAbove average communication and guest service skillsAccuracy in the handling of moneyLegible handwritingAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:Finger dexterity to use a computerized cash registerAbility to use repetitive motionAbility to grasp, hold, reach, bend, squat, push-pull, occasional use of a step stool, have hand-eye coordinationAbility to constantly walk and stand during shiftMobility to move quickly and easily throughout the restaurant and kitchen areas Ability to hear and seePositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description This position can work tray line, host/hostess, cafeteria, deli, cashier, salad bar, pizza, etc. Can act as runner and be responsible for restocking and cleanliness. Responsible for ensuring all stations are ready for operations, including accuracy, speed and having a sense of urgency. This includes setting up next shift for success. Daily cleaning of respective areas and a clean as you go policy to be enforced. Hosts/hostesses are responsible for requesting two patient identifiers (date of birth and full name of patient) and assisting patient with opening items if required. Hosts/hostesses must ensure condiment boxes are restocked, patient delivery carts are sanitized, etc. COMPLETE ANY OTHER DUTIES/CLEANING AS ASSIGNED Daily cleaning to include: starter stations air- curtain refrigerators, host/hostess carts, ice cream freezers, beverage center and any other areas as deemed necessary in patient services. In the retail areas all set-up and breakdown of stations must be cleaned and sanitized between shifts and fully restocked. Everything must be dated and labeled and temps recorded daily - twice per day. All staff members may be asked to perform other tasks and/or temporarily re-assigned to other work areas, as business needs require. Break times are subject to change contingent upon business needs. Experience Required 3-5 years customer service/hospitality experience preferred (This includes cashiering, waitressing, ambassador, cashier, telephone sales, office management, receptionist, sales clerk in any platform, operator, tray aide, hostess/host, catering, casino worker, front desk clerk, call center, medical assistant, deli, pizza station experience, order taking, etc.) ; Knowledge of diets helpful
Apr 14, 2024
Full time
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description This position can work tray line, host/hostess, cafeteria, deli, cashier, salad bar, pizza, etc. Can act as runner and be responsible for restocking and cleanliness. Responsible for ensuring all stations are ready for operations, including accuracy, speed and having a sense of urgency. This includes setting up next shift for success. Daily cleaning of respective areas and a clean as you go policy to be enforced. Hosts/hostesses are responsible for requesting two patient identifiers (date of birth and full name of patient) and assisting patient with opening items if required. Hosts/hostesses must ensure condiment boxes are restocked, patient delivery carts are sanitized, etc. COMPLETE ANY OTHER DUTIES/CLEANING AS ASSIGNED Daily cleaning to include: starter stations air- curtain refrigerators, host/hostess carts, ice cream freezers, beverage center and any other areas as deemed necessary in patient services. In the retail areas all set-up and breakdown of stations must be cleaned and sanitized between shifts and fully restocked. Everything must be dated and labeled and temps recorded daily - twice per day. All staff members may be asked to perform other tasks and/or temporarily re-assigned to other work areas, as business needs require. Break times are subject to change contingent upon business needs. Experience Required 3-5 years customer service/hospitality experience preferred (This includes cashiering, waitressing, ambassador, cashier, telephone sales, office management, receptionist, sales clerk in any platform, operator, tray aide, hostess/host, catering, casino worker, front desk clerk, call center, medical assistant, deli, pizza station experience, order taking, etc.) ; Knowledge of diets helpful
The Cage Shift Manager is responsible for assisting the Cage Manager in the successful operation of the cage and assuring that guest have a favorable gaming ANIZATIONAL RELATIONSHIPSLine:Responsible to the Cage Manager for successful performance of assigned duties.Responsible for the supervision and performance of the cage and cashiers during the shift.Staff:Assists and advises other departments and Company personnel, as necessary, to assure the success of the cage and the company overall.SPECIFIC DUTIES AND RESPONSIBILITIESResponsible for managing the cage operation and assign responsibilities.Ensure the safety and security of employees and customers. Facilitates processes and procedures to control and reduce loss time injuries. Development of staff, ensuring that all policies and procedures are being followed, training and evaluating.Review department financial data.Review cage activities and promotions with Cage Manager. Meet with departmental directors and managers as necessary.Coordinates internal controls ISR Bank Services Act and gaming regulations. Other duties as assigned.METHODS OF ACCOUNTABILITYAbility to maintain strict confidentiality relative to financial data, policies procedures, internal controls, and casino operations.Through various oral and written reports to the Cage Manager.Through achievement of performance goals.STANDARDS OF PERFORMANCEIndividual Performance Evaluation Management abilities demonstrated in managing the cage profitability.Maintain interpersonal working relationship among all personnel.Great oral and written communication skills.Willingness to assume overall responsibility relative to the performance of the cage.Management of departmental budget and goals. Effective managing of the staff. Accuracy in completing assigned duties, paper work, and reports.MENTAL AND PHYSICAL REQUIREMENTSAbility to analyze and interpret departmental needs and results. Ability to solve complex problems. Ability to perform assigned duties under frequent time pressures in an interruptive environment. Broad variety of tasks and deadlines requires an irregular work schedule.EDUCATION, TRAINING, AND EXPERIENCE Two to five years experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience. Complete required training modules within10 days of initial hire date.Must be able to obtain a MS Gaming License.WORKING ENVIRONMENT AND CONDITIONSOffice environment.Casino environment exposed to smoke, bright lights, and noise. May include boat and/or floating barge.High rise hotel and atrium. EQUIPMENT AND TOOLSTelephone CalculatorCopy machineComputerFax machineJet sorterCoin wrapper Currency counter
Apr 14, 2024
Full time
The Cage Shift Manager is responsible for assisting the Cage Manager in the successful operation of the cage and assuring that guest have a favorable gaming ANIZATIONAL RELATIONSHIPSLine:Responsible to the Cage Manager for successful performance of assigned duties.Responsible for the supervision and performance of the cage and cashiers during the shift.Staff:Assists and advises other departments and Company personnel, as necessary, to assure the success of the cage and the company overall.SPECIFIC DUTIES AND RESPONSIBILITIESResponsible for managing the cage operation and assign responsibilities.Ensure the safety and security of employees and customers. Facilitates processes and procedures to control and reduce loss time injuries. Development of staff, ensuring that all policies and procedures are being followed, training and evaluating.Review department financial data.Review cage activities and promotions with Cage Manager. Meet with departmental directors and managers as necessary.Coordinates internal controls ISR Bank Services Act and gaming regulations. Other duties as assigned.METHODS OF ACCOUNTABILITYAbility to maintain strict confidentiality relative to financial data, policies procedures, internal controls, and casino operations.Through various oral and written reports to the Cage Manager.Through achievement of performance goals.STANDARDS OF PERFORMANCEIndividual Performance Evaluation Management abilities demonstrated in managing the cage profitability.Maintain interpersonal working relationship among all personnel.Great oral and written communication skills.Willingness to assume overall responsibility relative to the performance of the cage.Management of departmental budget and goals. Effective managing of the staff. Accuracy in completing assigned duties, paper work, and reports.MENTAL AND PHYSICAL REQUIREMENTSAbility to analyze and interpret departmental needs and results. Ability to solve complex problems. Ability to perform assigned duties under frequent time pressures in an interruptive environment. Broad variety of tasks and deadlines requires an irregular work schedule.EDUCATION, TRAINING, AND EXPERIENCE Two to five years experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience. Complete required training modules within10 days of initial hire date.Must be able to obtain a MS Gaming License.WORKING ENVIRONMENT AND CONDITIONSOffice environment.Casino environment exposed to smoke, bright lights, and noise. May include boat and/or floating barge.High rise hotel and atrium. EQUIPMENT AND TOOLSTelephone CalculatorCopy machineComputerFax machineJet sorterCoin wrapper Currency counter
JOB SUMMARY: Responsible for dropping and counting the money that is pulled off the casino floor and other revenue sources KEY JOB FUNCTIONS: Collects and counts revenue from various drop sources per departmental guidelines. Counts, sorts, and organizes all currency, coin, coupons, chips and paperwork from the drop containers. Retrieves drop boxes from the storage area and appropriately stores all boxes and carts. Loads currency counters, utilizes the counter interface, and collects, sorts, and reconciles counted funds. Straps and hand-stamps money bundles. Totals all cash, coin, chips, coupons, other monies, and reconciling documents by shift and by day/date. Enters count information into various PC based applications. Printing, signing all reconciling documents and verifying their accuracy. Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor. When a slot machine is being played at the time of bill validator drop, uses excellent guest service skills to assure the guest's satisfaction. Accounts for all Count Room keys and ensures compliance with MIC requirements. Completes all paperwork accurately and delivers it to the appropriate department in a timely manner, including scanning of all relevant documentation. Communicates with other departments and the Gaming Control Board to coordinate drop and count schedules. Follows safety and security guidelines and adheres to department procedures. MISCELLANEOUS: Read, write, and understand complex instructions and appropriately complete all necessary documentation. Communicate appropriately with all casino customers, casino departments, and fellow team members. Accurately perform all assigned job duties in a high-volume, demanding environment under frequent time pressures. QUALIFICATIONS: A high school diploma or GED equivalent. Six months cashier or banking experience or money handling preferred. Must be able to obtain a valid gaming license by the state. Literate and fluent in English Excellent Math skills. Basic computer skills (word, excel, outlook, and network skills are necessary) Above average organization skills Ability to push, pull, carts across the casino floor and back of house area. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Apr 14, 2024
Full time
JOB SUMMARY: Responsible for dropping and counting the money that is pulled off the casino floor and other revenue sources KEY JOB FUNCTIONS: Collects and counts revenue from various drop sources per departmental guidelines. Counts, sorts, and organizes all currency, coin, coupons, chips and paperwork from the drop containers. Retrieves drop boxes from the storage area and appropriately stores all boxes and carts. Loads currency counters, utilizes the counter interface, and collects, sorts, and reconciles counted funds. Straps and hand-stamps money bundles. Totals all cash, coin, chips, coupons, other monies, and reconciling documents by shift and by day/date. Enters count information into various PC based applications. Printing, signing all reconciling documents and verifying their accuracy. Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor. When a slot machine is being played at the time of bill validator drop, uses excellent guest service skills to assure the guest's satisfaction. Accounts for all Count Room keys and ensures compliance with MIC requirements. Completes all paperwork accurately and delivers it to the appropriate department in a timely manner, including scanning of all relevant documentation. Communicates with other departments and the Gaming Control Board to coordinate drop and count schedules. Follows safety and security guidelines and adheres to department procedures. MISCELLANEOUS: Read, write, and understand complex instructions and appropriately complete all necessary documentation. Communicate appropriately with all casino customers, casino departments, and fellow team members. Accurately perform all assigned job duties in a high-volume, demanding environment under frequent time pressures. QUALIFICATIONS: A high school diploma or GED equivalent. Six months cashier or banking experience or money handling preferred. Must be able to obtain a valid gaming license by the state. Literate and fluent in English Excellent Math skills. Basic computer skills (word, excel, outlook, and network skills are necessary) Above average organization skills Ability to push, pull, carts across the casino floor and back of house area. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
SUMMARY: Responsible for the overall operation, supervision, and administration of the Poker DepartmentJOB FUNCTIONS: Responsible for leading all departmental initiatives including hiring, training, process/procedure development, and product/equipment/supplies acquisition and install Responsible for overseeing daily operation of Poker Academy Assists in the development of short- and long-range plans for the Poker department Establishes and administers an operating budget Responsible for the planning and successful execution of property poker tournaments, ensuring compliance with regulations Coordinates all aspects of events, including meeting with vendors and ensuring timely communication with Marketing, Cashiering and other departments involved Responsible for enhancing the growth of gaming revenues through the development of the customer base. Maintains relationships with valued gaming guests and markets the gaming product to potential high-limit guests Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees and staffing requirements Establishes procedures to uphold strict adherence to state regulations and internal controls related to departmental processes Recommends policy changes according to procedure Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interest of the customer, employee, and company Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play Provides an outstanding Poker experience/environment Responsible for the achievement of Total Service objectives and return visits of profitable customers Adheres to all regulatory, company and department policies and proceduresQUALIFICATIONS: Bachelor's degree (or equivalent college or technical school) 10+ years casino operations experience with progressive supervisory experience Demonstrated ability to deal effectively with employees at all levels Strong organizational and analytical skills Computer literacySUPERVISORY RESPONSIBILITIES: Poker Supervisors, Poker Dealers, Poker Clerks PHYSICAL REQUIREMENTS: Must be able to sit, stand or walk for long periods of time (4 hours) Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel Responds to visual and aural cues Must have the manual dexterity to operate a computer and other necessary office equipment Must be able to tolerate areas containing dust, loud noises and bright lights Must be able to work varied shifts, weekends and holidays as needed
Apr 14, 2024
Full time
SUMMARY: Responsible for the overall operation, supervision, and administration of the Poker DepartmentJOB FUNCTIONS: Responsible for leading all departmental initiatives including hiring, training, process/procedure development, and product/equipment/supplies acquisition and install Responsible for overseeing daily operation of Poker Academy Assists in the development of short- and long-range plans for the Poker department Establishes and administers an operating budget Responsible for the planning and successful execution of property poker tournaments, ensuring compliance with regulations Coordinates all aspects of events, including meeting with vendors and ensuring timely communication with Marketing, Cashiering and other departments involved Responsible for enhancing the growth of gaming revenues through the development of the customer base. Maintains relationships with valued gaming guests and markets the gaming product to potential high-limit guests Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees and staffing requirements Establishes procedures to uphold strict adherence to state regulations and internal controls related to departmental processes Recommends policy changes according to procedure Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interest of the customer, employee, and company Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play Provides an outstanding Poker experience/environment Responsible for the achievement of Total Service objectives and return visits of profitable customers Adheres to all regulatory, company and department policies and proceduresQUALIFICATIONS: Bachelor's degree (or equivalent college or technical school) 10+ years casino operations experience with progressive supervisory experience Demonstrated ability to deal effectively with employees at all levels Strong organizational and analytical skills Computer literacySUPERVISORY RESPONSIBILITIES: Poker Supervisors, Poker Dealers, Poker Clerks PHYSICAL REQUIREMENTS: Must be able to sit, stand or walk for long periods of time (4 hours) Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel Responds to visual and aural cues Must have the manual dexterity to operate a computer and other necessary office equipment Must be able to tolerate areas containing dust, loud noises and bright lights Must be able to work varied shifts, weekends and holidays as needed
KEY JOB FUNCTIONS: â Collects and counts revenue from various drop sources per MIC and departmental guidelines. â Counts, sorts and organizes all currency, coin, coupons, chips and paperwork from the drop containers. â Retrieves drop boxes from the storage area and appropriately stores all boxes and carts. â Loads currency counters, utilizes the counter interface, and collects, sorts and reconciles counted funds. â Straps and hand-stamps money bundles. â Totals all cash, coin, chips, coupons, other monies, and reconciling documents by shift and by day/date. â Enters count information into various PC based applications. Printing, signing all reconciling documents and verifying their accuracy. â Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor. â When a slot machine is being played at the time of bill validator drop, uses excellent guest service skills to assure the guest's satisfaction. â Accounts for all Count Room keys and ensures compliance with MIC requirements. â Sorts, counts, rolls coin and delivers to the Cashier department. â Collects and weighs tokens from arcade machines. Returns counted tokens to arcade change machines. â Collects and counts currency from arcade change machines and takes meter readings. â Completes all paperwork accurately and delivers it to the appropriate department in a timely manner, including scanning of all relevant documentation. â Responsible for the loading of coin/currency and count of dropped funds for all the casino floor ticket redemption kiosks â Communicates with other departments and the Gaming Control Board to coordinate drop and count schedules. â Communicates currency counter maintenance requests to vendor technicians and IT service requests. â Utilizes a pager to answer service requests from other departments as well as initiate and respond to internal communications with other Count Room employees. â Maintains Count Room in a clean and orderly fashion. â Monitors supply levels and requests supply orders â Follows safety and security guidelines and adheres to department procedures. EDUCATION and/or EXPERIENCE: â High School Diploma or equivalent. Some college preferred â Previous experience in performing detailed work preferred â Minimum of 6 months previous money handling experience PREFERRED QUALIFICATIONS: â Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. â Literate and fluent in English â Excellent Math Skills â Basic computer skills (basic word, excel, outlook, and network skills are necessary) â Must be able to perform tasks with high efficiency and accuracy â Above average organizational abilities for sorting money, chips, coupons and other paper work â Ability to work in a small area with the same people for extended periods of time â Ability to repeatedly lift and carry up to 100 lbs â Ability to push-pull heavy carts across the casino floor and back of house areas WORK ENVIRONMENT: â Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Good manual dexterity to accurately handle cash, tickets, and racks of gaming-chips. Ability to stand for long periods of time and pull, lift, and carry objects up to 40lbs. Push and pull heavy carts up to 50lbs. Comfortable working with a team in a small locked and secure room. Must be able to work in a highly populated fast-paced environment. Must be able to work in an environment with bright lights, loud music, and varied temperatures. Be aware that surveillance cameras monitor the premises recording activity throughout the property on a 24-hour, 7 days per week basis.
Apr 14, 2024
Full time
KEY JOB FUNCTIONS: â Collects and counts revenue from various drop sources per MIC and departmental guidelines. â Counts, sorts and organizes all currency, coin, coupons, chips and paperwork from the drop containers. â Retrieves drop boxes from the storage area and appropriately stores all boxes and carts. â Loads currency counters, utilizes the counter interface, and collects, sorts and reconciles counted funds. â Straps and hand-stamps money bundles. â Totals all cash, coin, chips, coupons, other monies, and reconciling documents by shift and by day/date. â Enters count information into various PC based applications. Printing, signing all reconciling documents and verifying their accuracy. â Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor. â When a slot machine is being played at the time of bill validator drop, uses excellent guest service skills to assure the guest's satisfaction. â Accounts for all Count Room keys and ensures compliance with MIC requirements. â Sorts, counts, rolls coin and delivers to the Cashier department. â Collects and weighs tokens from arcade machines. Returns counted tokens to arcade change machines. â Collects and counts currency from arcade change machines and takes meter readings. â Completes all paperwork accurately and delivers it to the appropriate department in a timely manner, including scanning of all relevant documentation. â Responsible for the loading of coin/currency and count of dropped funds for all the casino floor ticket redemption kiosks â Communicates with other departments and the Gaming Control Board to coordinate drop and count schedules. â Communicates currency counter maintenance requests to vendor technicians and IT service requests. â Utilizes a pager to answer service requests from other departments as well as initiate and respond to internal communications with other Count Room employees. â Maintains Count Room in a clean and orderly fashion. â Monitors supply levels and requests supply orders â Follows safety and security guidelines and adheres to department procedures. EDUCATION and/or EXPERIENCE: â High School Diploma or equivalent. Some college preferred â Previous experience in performing detailed work preferred â Minimum of 6 months previous money handling experience PREFERRED QUALIFICATIONS: â Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. â Literate and fluent in English â Excellent Math Skills â Basic computer skills (basic word, excel, outlook, and network skills are necessary) â Must be able to perform tasks with high efficiency and accuracy â Above average organizational abilities for sorting money, chips, coupons and other paper work â Ability to work in a small area with the same people for extended periods of time â Ability to repeatedly lift and carry up to 100 lbs â Ability to push-pull heavy carts across the casino floor and back of house areas WORK ENVIRONMENT: â Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Good manual dexterity to accurately handle cash, tickets, and racks of gaming-chips. Ability to stand for long periods of time and pull, lift, and carry objects up to 40lbs. Push and pull heavy carts up to 50lbs. Comfortable working with a team in a small locked and secure room. Must be able to work in a highly populated fast-paced environment. Must be able to work in an environment with bright lights, loud music, and varied temperatures. Be aware that surveillance cameras monitor the premises recording activity throughout the property on a 24-hour, 7 days per week basis.
Provides superior guest service, positively affects interactions with guests and Team Member, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow Team Members. Work in all aspects of Marketing, Gaming, and F&B operations with an introduction to Front of House positions including Cashier, Host, Attendants, and Dealer. Communicates between guests and management to ensure guest satisfaction. Assist in tracking guest feedback, Team Member feedback and operational concerns. Communicate with front of house and management to best utilize the experience. Act in ways that will create moments of magic for our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a 'together we win' attitude, every guest every time. Comply with our drug & alcohol free workplace. Subject to post offer, for cause and post-accident drug tests. Maintain an extremely high level of confidentiality in all actions and duties. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station with internet, Microsoft office software, POS systems, time and pay software including Kronos, telephone with voicemail system, fax, copier and standard office equipment. Licensure: Must be at least 21 years old and able to obtain and maintain a 1055 Slot Combo license. Must be at least 21 years of age. No tax returns are required for this position. QUALIFICATIONS Third or fourth year college student preferred Must possess average computer skills, specifically with all Microsoft Office programs. Excellent customer service experience Must have the ability to solve complex problems Oral and written communication skills Must be able to learn all essential job functions within 90 days PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: Required to sit, walk and stand; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: An office environment. A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
Apr 14, 2024
Full time
Provides superior guest service, positively affects interactions with guests and Team Member, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow Team Members. Work in all aspects of Marketing, Gaming, and F&B operations with an introduction to Front of House positions including Cashier, Host, Attendants, and Dealer. Communicates between guests and management to ensure guest satisfaction. Assist in tracking guest feedback, Team Member feedback and operational concerns. Communicate with front of house and management to best utilize the experience. Act in ways that will create moments of magic for our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a 'together we win' attitude, every guest every time. Comply with our drug & alcohol free workplace. Subject to post offer, for cause and post-accident drug tests. Maintain an extremely high level of confidentiality in all actions and duties. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station with internet, Microsoft office software, POS systems, time and pay software including Kronos, telephone with voicemail system, fax, copier and standard office equipment. Licensure: Must be at least 21 years old and able to obtain and maintain a 1055 Slot Combo license. Must be at least 21 years of age. No tax returns are required for this position. QUALIFICATIONS Third or fourth year college student preferred Must possess average computer skills, specifically with all Microsoft Office programs. Excellent customer service experience Must have the ability to solve complex problems Oral and written communication skills Must be able to learn all essential job functions within 90 days PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: Required to sit, walk and stand; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: An office environment. A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.JOB DESCRIPTION: Indirectly responsible for supporting back of house operations with the Room Chef. Monitors appearance of all foods and communicates deviations from standard to Room Chef. Provides information to assist in compiling budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary. Oversees all follow-up work to ensure non-recurrence of cashiering errors; works closely with Accounting and Audit to ensure compliance with established procedures. Provides the highest level of customer service, managing and resolving in person and phone customer service issues, in an efficient and courteous manner. Assists in scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours. Ensures regulatory, internal controls and policy and procedure compliance. Accountable for meeting or exceeding all State of Iowa and Company sanitation requirements (ServSafe). Presents oneself as a credit to the Company and encourages others to do the same. QUALIFICATIONS: Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Excellent interpersonal skills and organizational ability. Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 40 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Apr 07, 2024
Full time
Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.JOB DESCRIPTION: Indirectly responsible for supporting back of house operations with the Room Chef. Monitors appearance of all foods and communicates deviations from standard to Room Chef. Provides information to assist in compiling budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary. Oversees all follow-up work to ensure non-recurrence of cashiering errors; works closely with Accounting and Audit to ensure compliance with established procedures. Provides the highest level of customer service, managing and resolving in person and phone customer service issues, in an efficient and courteous manner. Assists in scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours. Ensures regulatory, internal controls and policy and procedure compliance. Accountable for meeting or exceeding all State of Iowa and Company sanitation requirements (ServSafe). Presents oneself as a credit to the Company and encourages others to do the same. QUALIFICATIONS: Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Excellent interpersonal skills and organizational ability. Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 40 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.