Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Assists the Director of Catering and/or Director of Sales and Marketing to ensure compliance with and completion of all daily operational procedures by the Catering Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Catering team is informed as well. Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services. Suggestively sell menus, which meet the clients' needs and maximize revenues. Welcome group contact upon arrival at function and ensure guest satisfaction. Contact clients after scheduled functions to ensure guest satisfaction and to solicit for re-booking. Actively solicit and book business following hotel standards. Attend designated meetings (BEO Meetings, Departmental Meetings, Staff Meeting), menu and wine tastings. Keep abreast of current market trends and research competitors. Project a professional image of the hotel. Coordinates and maintains effective relations with other departments in hotel to maintain excellent guest service and to promote programs. Responsibilities Responsible for development, solicitation, detailing and maintenance of accounts in assigned market segments. Required to meet or exceed budget goals and established quotas. Manage all aspects of booking meetings and catering functions to include proposals, contracts and detailing Banquet Event Orders. Qualifications High school graduate or equivalent; college degree in hospitality management or business preferred. Minimum 1-year prior experience in Sales, Catering or Convention Services. Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding. Ability to speak effectively before groups of customers or employees of organization. Bilingual English / Spanish a plus. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Familiarity with Sales and Marketing tools. Knowledge of all styles of room set-ups, standard equipment involved and proper handling of the standard equipment. Knowledge of accommodating room capacities and organizing set-up requirements from information on Banquet Event Orders. Previous training in the hospitality industry, food service or the culinary fields. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 17, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Assists the Director of Catering and/or Director of Sales and Marketing to ensure compliance with and completion of all daily operational procedures by the Catering Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Catering team is informed as well. Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services. Suggestively sell menus, which meet the clients' needs and maximize revenues. Welcome group contact upon arrival at function and ensure guest satisfaction. Contact clients after scheduled functions to ensure guest satisfaction and to solicit for re-booking. Actively solicit and book business following hotel standards. Attend designated meetings (BEO Meetings, Departmental Meetings, Staff Meeting), menu and wine tastings. Keep abreast of current market trends and research competitors. Project a professional image of the hotel. Coordinates and maintains effective relations with other departments in hotel to maintain excellent guest service and to promote programs. Responsibilities Responsible for development, solicitation, detailing and maintenance of accounts in assigned market segments. Required to meet or exceed budget goals and established quotas. Manage all aspects of booking meetings and catering functions to include proposals, contracts and detailing Banquet Event Orders. Qualifications High school graduate or equivalent; college degree in hospitality management or business preferred. Minimum 1-year prior experience in Sales, Catering or Convention Services. Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding. Ability to speak effectively before groups of customers or employees of organization. Bilingual English / Spanish a plus. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Familiarity with Sales and Marketing tools. Knowledge of all styles of room set-ups, standard equipment involved and proper handling of the standard equipment. Knowledge of accommodating room capacities and organizing set-up requirements from information on Banquet Event Orders. Previous training in the hospitality industry, food service or the culinary fields. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
HRI Hospitality
334 O'Keefe Ave, New Orleans, LA, USA
The Holiday Inn Express New Orleans is looking for an experienced DOS to join its team!
Job Title : Director of Sales
Supervision Received: General Manager with a dotted line to Corporate Director of Sales
Supervision Exercised: Small Office of 2
JOB SUMMARY
The Director of Sales will implement, monitor, and control sales strategies. The Director of Sales is also responsible for meeting assigned monthly sales goals.
MINIMUM REQUIREMENTS
Education
Bachelor’s Degree or equivalent industry experience
Experience
Minimum of 3 years’ experience as a Senior Sales Manager or Associate Director of Sales in a similar-sized property
Delphi.fdc, and Opera knowledge are a plus
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she may perform the essential functions of the job, with or without reasonable accommodation.
Excellent verbal and written communication skills including leading and participating in formal presentations
Strong sales and negotiation skills as well as the ability to cultivate leads, build relationships and achieve financial expectations
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
Experience with hotel PMS and sales systems
Strong computer skills. Microsoft Office, Delphi, or other hotel sales system, and other programs as it pertains to this position
Strong knowledge of TravelClick products such as Demand 360, Rate 360, and A360
Strong knowledge of reading and understanding STR reports
Excellent working knowledge of all department operations
Skilled at both monthly group forecasting and the annual budget process
Skilled at preparing and presenting annual marketing plans and quarterly ownership presentations
Understanding of Group and Catering pace reports and sales productivity reporting
Understanding of budgetary and fiscal responsibility to the sales department
Ability to provide strong leadership, mentorship, training, and coaching & counseling skills to his or her direct reports
Strong desire to deliver high quality of customer service
Detail-oriented and organized as it pertains to accuracy and efficiency
Good personnel management and organizational skills
JOB DUTIES
Manage the sales team to achieve/exceed budgeted revenues for the current year, along with future year pre-booking goals.
Initiate and maintain a direct and aggressive sales effort to meet/exceed budgeted goals and achieve RevPAR and penetration growth.
Hands-on sales responsibility with supervisory accountability for the daily activities of sales team members, providing them with the leadership, mentorship, and training necessary to implement effective sales strategies that maximize all revenue streams for the hotel.
Management of each member of the sales team to direct the effort and execution of exceeding monthly sales activities and productivity goals.
E nsure each member of the team adheres to professional and timely correspondences, proposals, contracts, and follow-ups.
Establish sales team policies and procedures relating to Sales, Revenue Management, and Reservations.
Demonstrate the ability to attract and retain high-performing sales associates.
With guidance from the assigned Corporate Director of Sales, assist in the development and implementation of quarterly and annual booking goals for the Sales Department.
Assist the General Manager with the Sales and Marketing portion of the Annual Marketing Plan and Quarterly Ownership Review presentations.
Support all direct sales efforts to include sales trips, off-property functions, and customer entertainment.
Knowledgeable about each hotel’s top accounts.
Accompanies sellers on outside sales appointments and “shadows” sellers during telephone prospecting and solicitation calls as needed
Monitor quality and accuracy of final group sales and wholesale contracts to ensure proper application of hotel deposit, space allocation, yield, and SOP policies.
Prepare and train the sales team in relation to performance benchmarks and budgets.
Develop strategies for Group forecasting and analyzing hotel revenue needs.
Responsible for monthly group forecasts and revisions.
Collaborate and produce rate strategies with Revenue Management to ensure the hotel has effective pricing and selling strategies in place to achieve the optimal mix of business, a minimum 12-month period of time.
Plan, manage, and evaluate all financial aspects of the sales efforts throughout the properties to ensure cost-effectiveness and optimal utilization of resources.
Develop, implement, and evaluate short and long-term tactics and programs focused on customer and market needs/ conditions to ensure the achievement of all sales associate and team revenue goals.
Attend and actively participate in weekly yield and group pick-up management meetings
Plan, manage, and evaluate all financial aspects of the sales effort to ensure cost-effectiveness and optimal utilization of resources.
Work with the Corporate Marketing Manager in taking an active role in developing Marketing and PR strategies to support the revenue goals.
Ensure accurate and current Marketing data is readily available to support and document the decision-making process.
Manage the HRIL Sales and Marketing Incentive Plan process for the Sales Department.
Create, manage, and expense budget/forecast.
Responsible for producing and distributing accurate month-end sales reports to HRIL Senior Leadership.
Conduct sales department meetings with written minutes.
Receive department-related guest complaints and ensure necessary corrective action is administered.
Maintain open door communication policy for all associates.
Complete and maintain accurate, objective, and timely performance reviews for the department.
Conduct frequent sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s).
Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
Arrange site inspections of the hotel for new accounts that the Sales Leader is assigned to.
Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service, and enhance future prospects.
Respond to all sales inquiries within 24 business hours.
Partner with the operations team to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction.
Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening, and/or weekend hours.
Other duties as assigned.
US work authorization is required.
Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee discount, Health insurance, Life insurance, Paid time off, Tuition reimbursement, Vision insurance, etc .
EOE/M/F/V/D
Apr 01, 2024
Full time
The Holiday Inn Express New Orleans is looking for an experienced DOS to join its team!
Job Title : Director of Sales
Supervision Received: General Manager with a dotted line to Corporate Director of Sales
Supervision Exercised: Small Office of 2
JOB SUMMARY
The Director of Sales will implement, monitor, and control sales strategies. The Director of Sales is also responsible for meeting assigned monthly sales goals.
MINIMUM REQUIREMENTS
Education
Bachelor’s Degree or equivalent industry experience
Experience
Minimum of 3 years’ experience as a Senior Sales Manager or Associate Director of Sales in a similar-sized property
Delphi.fdc, and Opera knowledge are a plus
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she may perform the essential functions of the job, with or without reasonable accommodation.
Excellent verbal and written communication skills including leading and participating in formal presentations
Strong sales and negotiation skills as well as the ability to cultivate leads, build relationships and achieve financial expectations
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
Experience with hotel PMS and sales systems
Strong computer skills. Microsoft Office, Delphi, or other hotel sales system, and other programs as it pertains to this position
Strong knowledge of TravelClick products such as Demand 360, Rate 360, and A360
Strong knowledge of reading and understanding STR reports
Excellent working knowledge of all department operations
Skilled at both monthly group forecasting and the annual budget process
Skilled at preparing and presenting annual marketing plans and quarterly ownership presentations
Understanding of Group and Catering pace reports and sales productivity reporting
Understanding of budgetary and fiscal responsibility to the sales department
Ability to provide strong leadership, mentorship, training, and coaching & counseling skills to his or her direct reports
Strong desire to deliver high quality of customer service
Detail-oriented and organized as it pertains to accuracy and efficiency
Good personnel management and organizational skills
JOB DUTIES
Manage the sales team to achieve/exceed budgeted revenues for the current year, along with future year pre-booking goals.
Initiate and maintain a direct and aggressive sales effort to meet/exceed budgeted goals and achieve RevPAR and penetration growth.
Hands-on sales responsibility with supervisory accountability for the daily activities of sales team members, providing them with the leadership, mentorship, and training necessary to implement effective sales strategies that maximize all revenue streams for the hotel.
Management of each member of the sales team to direct the effort and execution of exceeding monthly sales activities and productivity goals.
E nsure each member of the team adheres to professional and timely correspondences, proposals, contracts, and follow-ups.
Establish sales team policies and procedures relating to Sales, Revenue Management, and Reservations.
Demonstrate the ability to attract and retain high-performing sales associates.
With guidance from the assigned Corporate Director of Sales, assist in the development and implementation of quarterly and annual booking goals for the Sales Department.
Assist the General Manager with the Sales and Marketing portion of the Annual Marketing Plan and Quarterly Ownership Review presentations.
Support all direct sales efforts to include sales trips, off-property functions, and customer entertainment.
Knowledgeable about each hotel’s top accounts.
Accompanies sellers on outside sales appointments and “shadows” sellers during telephone prospecting and solicitation calls as needed
Monitor quality and accuracy of final group sales and wholesale contracts to ensure proper application of hotel deposit, space allocation, yield, and SOP policies.
Prepare and train the sales team in relation to performance benchmarks and budgets.
Develop strategies for Group forecasting and analyzing hotel revenue needs.
Responsible for monthly group forecasts and revisions.
Collaborate and produce rate strategies with Revenue Management to ensure the hotel has effective pricing and selling strategies in place to achieve the optimal mix of business, a minimum 12-month period of time.
Plan, manage, and evaluate all financial aspects of the sales efforts throughout the properties to ensure cost-effectiveness and optimal utilization of resources.
Develop, implement, and evaluate short and long-term tactics and programs focused on customer and market needs/ conditions to ensure the achievement of all sales associate and team revenue goals.
Attend and actively participate in weekly yield and group pick-up management meetings
Plan, manage, and evaluate all financial aspects of the sales effort to ensure cost-effectiveness and optimal utilization of resources.
Work with the Corporate Marketing Manager in taking an active role in developing Marketing and PR strategies to support the revenue goals.
Ensure accurate and current Marketing data is readily available to support and document the decision-making process.
Manage the HRIL Sales and Marketing Incentive Plan process for the Sales Department.
Create, manage, and expense budget/forecast.
Responsible for producing and distributing accurate month-end sales reports to HRIL Senior Leadership.
Conduct sales department meetings with written minutes.
Receive department-related guest complaints and ensure necessary corrective action is administered.
Maintain open door communication policy for all associates.
Complete and maintain accurate, objective, and timely performance reviews for the department.
Conduct frequent sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s).
Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
Arrange site inspections of the hotel for new accounts that the Sales Leader is assigned to.
Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service, and enhance future prospects.
Respond to all sales inquiries within 24 business hours.
Partner with the operations team to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction.
Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening, and/or weekend hours.
Other duties as assigned.
US work authorization is required.
Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee discount, Health insurance, Life insurance, Paid time off, Tuition reimbursement, Vision insurance, etc .
EOE/M/F/V/D
Compass Corporate Position Title: title Pay Grade: payGrade_obj Salary: $105000 - $115000 / year Other Forms of Compensation: A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email . Click here to view the step-by-step instructions to refer a friend to this position. Job Summary Working as a District Manager (DM), you will lead a cross-functional team and manage multiple accounts within your territory. You will provide overall planning and direction to achieve operations and financial goals, align with all applicable regulations, maintain strong client relationships, and ensure we continuously support our communities in our dynamic environment. Key Responsibilities: Leads, manages, and encourages a complementary team of Resident District Managers and/or Directors of Dining Services, and their teams, to provide outstanding service Drives and develops self and team towards building positive relationships with client(s) and achievement of critical metrics (profitability, safety, engagement, etc.) May serve on the regional leadership team; participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community Leads accounts in territory, ensuring decisions are weighed for risk/reward and short/long term implications Supports senior leadership in setting the cultural tone in district and region; meets regularly with team and partners to ensure full visibility, understanding, safety, and accountability Serves as representative/brand ambassador of territory; attends client and community engagement events Collaborates with the Sales, Retention, and Finance teams on sales proforma and proposal development; participates in full sales and retention process Collaborates with partners to support district needs and solves problems by thinking through all angles and downstream impacts Ensures compliance with regional, state, and local policies governing meal and retail programs, along with safety and QA requirements; conducts audits and offers solutions for improvement Champions development, performance evaluations, succession planning, and building single- and multi-unit management skills such as a full understanding of all roles within operation; support team with tools and systems Owns financial results/P&L for districts in the territory, and works with leadership to ensure accuracy in reporting, forecasting, and budgeting Completes required reports on time as outlined by policy Ensures consistent and fair administration of all policies and procedures Required Qualifications: Bachelor's degree from an accredited college or university, or five (5) years progressive experience in multi-unit food service, hospitality management, plant operations management, environmental services, laundry, or other Support Services areas in lieu of degree Preferred Qualifications: Strong background in a leadership role with exposure to contract/budget management, customer service, people development, food services, negotiations, etc. Has a consistent track record and knowledge of growing a business, along with proven business and financial proficiencies. Has the ability to think quickly, analytically, strategically, and accurately Shows expert client relationship, influencing, presentation, listening, and communications (written and verbal) skills Champions the inclusive approach, and is proactive, positive, professional, flexible, and resilient Demonstrates initiative, ownership, multitasking, prioritization, and organization skills Proficient in the use of Microsoft Suite Extensive travel is required in this position Apply to Compass Group today! Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Compass Corporate maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Req ID: Compass Corporate STEPHANIE FREER req_classification
Apr 19, 2024
Full time
Compass Corporate Position Title: title Pay Grade: payGrade_obj Salary: $105000 - $115000 / year Other Forms of Compensation: A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email . Click here to view the step-by-step instructions to refer a friend to this position. Job Summary Working as a District Manager (DM), you will lead a cross-functional team and manage multiple accounts within your territory. You will provide overall planning and direction to achieve operations and financial goals, align with all applicable regulations, maintain strong client relationships, and ensure we continuously support our communities in our dynamic environment. Key Responsibilities: Leads, manages, and encourages a complementary team of Resident District Managers and/or Directors of Dining Services, and their teams, to provide outstanding service Drives and develops self and team towards building positive relationships with client(s) and achievement of critical metrics (profitability, safety, engagement, etc.) May serve on the regional leadership team; participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community Leads accounts in territory, ensuring decisions are weighed for risk/reward and short/long term implications Supports senior leadership in setting the cultural tone in district and region; meets regularly with team and partners to ensure full visibility, understanding, safety, and accountability Serves as representative/brand ambassador of territory; attends client and community engagement events Collaborates with the Sales, Retention, and Finance teams on sales proforma and proposal development; participates in full sales and retention process Collaborates with partners to support district needs and solves problems by thinking through all angles and downstream impacts Ensures compliance with regional, state, and local policies governing meal and retail programs, along with safety and QA requirements; conducts audits and offers solutions for improvement Champions development, performance evaluations, succession planning, and building single- and multi-unit management skills such as a full understanding of all roles within operation; support team with tools and systems Owns financial results/P&L for districts in the territory, and works with leadership to ensure accuracy in reporting, forecasting, and budgeting Completes required reports on time as outlined by policy Ensures consistent and fair administration of all policies and procedures Required Qualifications: Bachelor's degree from an accredited college or university, or five (5) years progressive experience in multi-unit food service, hospitality management, plant operations management, environmental services, laundry, or other Support Services areas in lieu of degree Preferred Qualifications: Strong background in a leadership role with exposure to contract/budget management, customer service, people development, food services, negotiations, etc. Has a consistent track record and knowledge of growing a business, along with proven business and financial proficiencies. Has the ability to think quickly, analytically, strategically, and accurately Shows expert client relationship, influencing, presentation, listening, and communications (written and verbal) skills Champions the inclusive approach, and is proactive, positive, professional, flexible, and resilient Demonstrates initiative, ownership, multitasking, prioritization, and organization skills Proficient in the use of Microsoft Suite Extensive travel is required in this position Apply to Compass Group today! Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Compass Corporate maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Req ID: Compass Corporate STEPHANIE FREER req_classification
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Residence Inn Louisville 120 N. Hurstbourne Pkwy Louisville , KY 40222 Overview: The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls. Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies. Complete required corporate training modules, and become certified to train those as required. Ensure that all scheduled meetings take place on the property. Qualifications: At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Experience managing multiple properties Long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Must have valid driver's license for the applicable state. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.
Apr 19, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Residence Inn Louisville 120 N. Hurstbourne Pkwy Louisville , KY 40222 Overview: The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls. Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies. Complete required corporate training modules, and become certified to train those as required. Ensure that all scheduled meetings take place on the property. Qualifications: At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Experience managing multiple properties Long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Must have valid driver's license for the applicable state. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.
Aulani, a Disney Resort & Spa's Catering and Convention Services Team provides professional event planning services to create and design unique and memorable experiences for multi-day Conventions and Events, Disney Catered Events, and internal Disney meetings at the resort. At Aulani, we work to inspire and create magical events for our clients, while "celebrating the beauty, history and welcoming spirit of the island." At Aulani, you will help inspire that magic by helping our clients and partners push the limits of their creativity to produce never-before-seen events! This position reports to the Banquets & Events Services Director and will be working onsite at our breathtaking Aulani Resort on the island of Oahu, Hawaii. What will you do? Assist the Banquets & Events Services Director in daily office operations Support and oversee Convention Services Managers and other Events support staff Manage assigned small and large-scale accounts, multi-day conventions and events, high-end social events and high-profile Disney groups to include meeting/event planning and program execution Venue site inspections, inquiries, proposal creations, space audits and file turnover verification, general file management, client correspondence, banquet event order (BEO) creation and resumes for contracted groups/events in a timely manner and with strong accuracy Assist in running BEO, Resume and Hotel Forecast Meetings Assist in the financial planning and forecasting to maximize revenue while reducing costs Mentor and train new C&CSM's and Support Staff Job shadow key operating partner roles to understand the interface with Catering & Convention Services & those operational departments that deliver contracted services for our clients Assist with managing event vendor relationships and rev-share agreements Understand banquet menus, food and beverage minimums and help to revise and maintain standard policies for events held at Aulani, a Disney Resort & Spa Conduct Planning Sessions/Meetings for large groups Handle deposits and ensure PCI compliance and paperwork are handled according to company guidelines Follow the amenity guidelines for client gifts and proper request procedures; assemble amenities as needed Learn key operating systems DSCS, WebBEO, Meeting Matrix, Siebel, Lilo, Cvent Passkey, Docusign and Microsoft Office and related software programs In addition to the above outlined key responsibilities, this individual may be assigned responsibilities and tasks as needed to support any team within Aulani's Sales and Services teams Here's what you'll need to be successful in this role: Proficient in Microsoft Office & other related event planning software such as the ones listed above Demonstrated advanced technology skills Obtain or work to obtain Certified Meeting Professional (CMP) within first year of becoming a Senior Services Director Ability to work within a team environment Strong, professional and exemplary written and verbal communication skills Demonstrate strong organizational skills Strong attention to detail and planning skills Ability to work within established timelines, manage time to maximize productivity Demonstrated strong Guest Service skills Flexible work schedule, including weekends/evenings/holidays as needed Ability to handle confidential information/programs Ability to manage senior level managers and support teams, ensuring accountability and high work standards. It would be a plus if you also have these skills and education: Understanding of Disney Culture Flexible and able to assist multiple partners Understanding of Meeting/Event Industry Culinary Experience Understanding of Hawaiian Culture & Cuisine Bachelor's Degree Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in Hawaii is $92,800 to $124,400 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Apr 19, 2024
Full time
Aulani, a Disney Resort & Spa's Catering and Convention Services Team provides professional event planning services to create and design unique and memorable experiences for multi-day Conventions and Events, Disney Catered Events, and internal Disney meetings at the resort. At Aulani, we work to inspire and create magical events for our clients, while "celebrating the beauty, history and welcoming spirit of the island." At Aulani, you will help inspire that magic by helping our clients and partners push the limits of their creativity to produce never-before-seen events! This position reports to the Banquets & Events Services Director and will be working onsite at our breathtaking Aulani Resort on the island of Oahu, Hawaii. What will you do? Assist the Banquets & Events Services Director in daily office operations Support and oversee Convention Services Managers and other Events support staff Manage assigned small and large-scale accounts, multi-day conventions and events, high-end social events and high-profile Disney groups to include meeting/event planning and program execution Venue site inspections, inquiries, proposal creations, space audits and file turnover verification, general file management, client correspondence, banquet event order (BEO) creation and resumes for contracted groups/events in a timely manner and with strong accuracy Assist in running BEO, Resume and Hotel Forecast Meetings Assist in the financial planning and forecasting to maximize revenue while reducing costs Mentor and train new C&CSM's and Support Staff Job shadow key operating partner roles to understand the interface with Catering & Convention Services & those operational departments that deliver contracted services for our clients Assist with managing event vendor relationships and rev-share agreements Understand banquet menus, food and beverage minimums and help to revise and maintain standard policies for events held at Aulani, a Disney Resort & Spa Conduct Planning Sessions/Meetings for large groups Handle deposits and ensure PCI compliance and paperwork are handled according to company guidelines Follow the amenity guidelines for client gifts and proper request procedures; assemble amenities as needed Learn key operating systems DSCS, WebBEO, Meeting Matrix, Siebel, Lilo, Cvent Passkey, Docusign and Microsoft Office and related software programs In addition to the above outlined key responsibilities, this individual may be assigned responsibilities and tasks as needed to support any team within Aulani's Sales and Services teams Here's what you'll need to be successful in this role: Proficient in Microsoft Office & other related event planning software such as the ones listed above Demonstrated advanced technology skills Obtain or work to obtain Certified Meeting Professional (CMP) within first year of becoming a Senior Services Director Ability to work within a team environment Strong, professional and exemplary written and verbal communication skills Demonstrate strong organizational skills Strong attention to detail and planning skills Ability to work within established timelines, manage time to maximize productivity Demonstrated strong Guest Service skills Flexible work schedule, including weekends/evenings/holidays as needed Ability to handle confidential information/programs Ability to manage senior level managers and support teams, ensuring accountability and high work standards. It would be a plus if you also have these skills and education: Understanding of Disney Culture Flexible and able to assist multiple partners Understanding of Meeting/Event Industry Culinary Experience Understanding of Hawaiian Culture & Cuisine Bachelor's Degree Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in Hawaii is $92,800 to $124,400 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Join the culinary adventure at Combine Cafe & Bar, an exciting and vibrant dining experience nestled in the heart of Surrey's City Centre. Combine is not just a dining destination; it's an integral part of Locale, a new premium rental tower at Century City. At Combine Cafe & Bar, we've crafted a unique dining experience with made-to-order cafe and lunch offerings during the day, shareable international-inspired plates in the evening, and a curated wine and cocktail program. But Combine Cafe & Bar is more than just a place to dine; it's a celebration of our local community's rich history, creativity, and culture. We've designed our space to embrace the local landscape, and our well-curated menu reflects the diversity and vibrancy of Surrey City Centre. Why Join Our Team? Combine offers team members a positive and inclusive team environment, a variety of benefits, including competitive wages and tips, health benefits, meal discounts, Employee and Family Assistance Program, work/life balance and the ability to advance your career through training and development opportunities! As part of Century Group, career growth opportunities are available within other hospitality areas and expand across our diverse group of companies. Apply now to be part of our great workplace culture and discover your next career move! Role Summary Reporting to the Operations Manager, you will be responsible for the management of all aspects of the business, executing flawless dining experiences for our guests. As you supervise the daily operations, you will consistently ensure that all team members deliver professional, friendly and engaging service. With responsibility for guest satisfaction, employee satisfaction and the bottom line, you will monitor and manage employee performance as well as financial performance, and make adjustments as required to meet financial and service goals. You will build the brand and develop marketing and sales strategies to promote the business throughout the community, with a focus on growing revenues and maximizing financial performance. You will create a team of professionals who will deliver exceptional service in the upscale premium casual space. As the leader of the team, you will be responsible for recruiting, training and providing ongoing development for all team members. Key Accountabilities • Supervise the day to day function of all employees, facilities, sales and costs. • Ensure that optimal service is being provided while maximizing profit potential. • Demonstrate a professional approach to client service so that all team members deliver a consistent, upscale food and drink experience. • Maintain a professional team through recruiting, training, and coaching. • Monitor and manage guest satisfaction, employee performance, financial performance and compliance with legislation. • Establish and monitor budgets and performance targets. • Maintain knowledge of the industry and the competition. • Build the business through marketing initiatives. • Ensure the highest quality products and customer service • Bring your passion and smile • Performs other duties as assigned and directed by the Operations Manager. Education and Experience • A minimum of 5 years hospitality industry experience in a management role • Degree or Diploma in Hospitality or Business Management is an asset Required Knowledge, Skills and Abilities • Demonstrated leadership skills • Proven entrepreneurial spirit that creates a presence "on the floor" and in the community • Product knowledge of upscale brand cafes, menu development, costing, wines, spirits and craft beers • Knowledge of relevant legislation and regulations CCB1
Apr 19, 2024
Full time
Join the culinary adventure at Combine Cafe & Bar, an exciting and vibrant dining experience nestled in the heart of Surrey's City Centre. Combine is not just a dining destination; it's an integral part of Locale, a new premium rental tower at Century City. At Combine Cafe & Bar, we've crafted a unique dining experience with made-to-order cafe and lunch offerings during the day, shareable international-inspired plates in the evening, and a curated wine and cocktail program. But Combine Cafe & Bar is more than just a place to dine; it's a celebration of our local community's rich history, creativity, and culture. We've designed our space to embrace the local landscape, and our well-curated menu reflects the diversity and vibrancy of Surrey City Centre. Why Join Our Team? Combine offers team members a positive and inclusive team environment, a variety of benefits, including competitive wages and tips, health benefits, meal discounts, Employee and Family Assistance Program, work/life balance and the ability to advance your career through training and development opportunities! As part of Century Group, career growth opportunities are available within other hospitality areas and expand across our diverse group of companies. Apply now to be part of our great workplace culture and discover your next career move! Role Summary Reporting to the Operations Manager, you will be responsible for the management of all aspects of the business, executing flawless dining experiences for our guests. As you supervise the daily operations, you will consistently ensure that all team members deliver professional, friendly and engaging service. With responsibility for guest satisfaction, employee satisfaction and the bottom line, you will monitor and manage employee performance as well as financial performance, and make adjustments as required to meet financial and service goals. You will build the brand and develop marketing and sales strategies to promote the business throughout the community, with a focus on growing revenues and maximizing financial performance. You will create a team of professionals who will deliver exceptional service in the upscale premium casual space. As the leader of the team, you will be responsible for recruiting, training and providing ongoing development for all team members. Key Accountabilities • Supervise the day to day function of all employees, facilities, sales and costs. • Ensure that optimal service is being provided while maximizing profit potential. • Demonstrate a professional approach to client service so that all team members deliver a consistent, upscale food and drink experience. • Maintain a professional team through recruiting, training, and coaching. • Monitor and manage guest satisfaction, employee performance, financial performance and compliance with legislation. • Establish and monitor budgets and performance targets. • Maintain knowledge of the industry and the competition. • Build the business through marketing initiatives. • Ensure the highest quality products and customer service • Bring your passion and smile • Performs other duties as assigned and directed by the Operations Manager. Education and Experience • A minimum of 5 years hospitality industry experience in a management role • Degree or Diploma in Hospitality or Business Management is an asset Required Knowledge, Skills and Abilities • Demonstrated leadership skills • Proven entrepreneurial spirit that creates a presence "on the floor" and in the community • Product knowledge of upscale brand cafes, menu development, costing, wines, spirits and craft beers • Knowledge of relevant legislation and regulations CCB1
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 19, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Shamin Hotels, an-award winning and one of the largest hotel management, development, and ownership companies in the Mid-Atlantic, is seeking a Hampton Inn, Homewood Suites, and or Holiday Inn Express General Manger to join our talented Team. We are seeking an accomplished leader with a passion to serve others, a strong communicator, and someone who excels at challenges. As General Manager, you will be responsible for leading and managing all hotel operations including but not limited to sales, human resources, housekeeping, maintenance, guest satisfaction, brand standard compliance, and operational efficiency. This position reports to the Regional Director of Operations. Shamin Hotels thrives on collaboration, innovation, and a shared sense of purpose. Our team members are not just employees; they are valued contributors, instrumental in driving our company's growth and shaping its future. Joining our team means joining a group of passionate individuals who are driven by a shared mission and a commitment to excellence. You will have the chance to collaborate with talented professionals across various disciplines, benefiting from their expertise and insights. As a result, you will continually challenge yourself, expand your skill set, and achieve new heights of success. Whether you are seeking vertical growth within your area of expertise or exploring new horizons through cross-functional opportunities, we are committed to supporting your professional journey. We offer competitive compensation packages, comprehensive benefits, and additional perks such as hotel discounts for all team members. Take the first step towards an enriching career by joining our dynamic team and discover what is possible. General Duties and Responsibilities: Recruit, hire, train, and motivate team members to deliver anticipatory hospitality, sparkling clean product, and exceeding brand standards. Maintains product and service quality standards by conducting ongoing evaluations and leads by example. Expert in Front Desk operations. Implements the hotel level sales program for negotiated accounts and group sales. Works with Revenue Management liaison to maximize RevPAR. Demonstrates self-confidence energy, and enthusiasm always. Job Requirements 3 years of hospitality experience supervising others in Front office Operations. Experience with Quality assurance as it relates to housekeeping inspections. Proficient in revenue management tools of the respective brand and Microsoft office products. Flexibility to work various schedules based upon business demands. Some nights holidays possible. Partial weekend work frequently the norm. Proven management and interpersonal skills Possess excellent communication and analytical skills with the ability to prioritize and handle multiple tasks simultaneously in a fast-paced environment We are proud to be an equal-opportunity employer and maintain a drug-free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We also perform thorough background and reference checks on potential employees. JB.0.00.LN General Manager ,General Management
Apr 19, 2024
Full time
Shamin Hotels, an-award winning and one of the largest hotel management, development, and ownership companies in the Mid-Atlantic, is seeking a Hampton Inn, Homewood Suites, and or Holiday Inn Express General Manger to join our talented Team. We are seeking an accomplished leader with a passion to serve others, a strong communicator, and someone who excels at challenges. As General Manager, you will be responsible for leading and managing all hotel operations including but not limited to sales, human resources, housekeeping, maintenance, guest satisfaction, brand standard compliance, and operational efficiency. This position reports to the Regional Director of Operations. Shamin Hotels thrives on collaboration, innovation, and a shared sense of purpose. Our team members are not just employees; they are valued contributors, instrumental in driving our company's growth and shaping its future. Joining our team means joining a group of passionate individuals who are driven by a shared mission and a commitment to excellence. You will have the chance to collaborate with talented professionals across various disciplines, benefiting from their expertise and insights. As a result, you will continually challenge yourself, expand your skill set, and achieve new heights of success. Whether you are seeking vertical growth within your area of expertise or exploring new horizons through cross-functional opportunities, we are committed to supporting your professional journey. We offer competitive compensation packages, comprehensive benefits, and additional perks such as hotel discounts for all team members. Take the first step towards an enriching career by joining our dynamic team and discover what is possible. General Duties and Responsibilities: Recruit, hire, train, and motivate team members to deliver anticipatory hospitality, sparkling clean product, and exceeding brand standards. Maintains product and service quality standards by conducting ongoing evaluations and leads by example. Expert in Front Desk operations. Implements the hotel level sales program for negotiated accounts and group sales. Works with Revenue Management liaison to maximize RevPAR. Demonstrates self-confidence energy, and enthusiasm always. Job Requirements 3 years of hospitality experience supervising others in Front office Operations. Experience with Quality assurance as it relates to housekeeping inspections. Proficient in revenue management tools of the respective brand and Microsoft office products. Flexibility to work various schedules based upon business demands. Some nights holidays possible. Partial weekend work frequently the norm. Proven management and interpersonal skills Possess excellent communication and analytical skills with the ability to prioritize and handle multiple tasks simultaneously in a fast-paced environment We are proud to be an equal-opportunity employer and maintain a drug-free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We also perform thorough background and reference checks on potential employees. JB.0.00.LN General Manager ,General Management
Area Revenue Manager Shamin Hotels is looking for a qualified, dynamic Area Revenue Manager to join our team. Shamin Hotels is Central Virginia's largest hotel management company. Having tripled in size to over 70 hotels over the past ten years, we own and operate hotels under the Hilton, Hyatt, Marriott and InterContinental flags. Shamin Hotels offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, hotel discounts and a fun, friendly place to work. We work hard but have fun doing it and are proud of our commitment to excellence and outstanding guest service. The Area Revenue Manager is responsible for the maximization of revenue, profit, and market share associated with guestrooms. Demonstrates excellent leadership skills by educating others and ensures understanding and gains buy-in of the revenue management processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management. Works with hotel leaders to recommend and identify future markets, hotel opportunities, guide hotels sales strategy and pricing for transient and group Job Responsibilities: Maximizes revenue, profit, and market share associated with rooms and function space of assigned hotels Partner with General Managers, Regionals and Sales Leaders to ensure a strategic mix of business and pricing strategies are set based on market conditions to achieve sell out efficiency, targeted marketing, maximized revenue, profitability and Annual Budget/Business Plans are aligned Effectively works with hotels, creating teamwork, generating enthusiasm, motivating and using an uplifting and lead-by-example leadership approach Continuous analysis of competitive set, price positioning, seasonality and mix Use all Yield Management tools available to maximize efforts. Develop appropriate selling strategies to include recommendations on rate, arrival patterns, length of stay, and discount rate availability Manage property participation and production through relevant Internet sites and other distribution channels Build/maintain relationships w/OTA Market Managers and ensure best representation on 3rd party web sites. Develop monthly room's revenue forecast Work closely with hotel leaders to create and build promotional guestroom packages including hotel amenities. Track packages performance and adjust quarterly, or as needed Review & analysis of Online Reputation management tool and online marketing analytics Attend or conduct all training/meetings as required by management Understand the competitors in the market and the strategy to sell against them Qualifications: 3-5 years of Revenue Management experience required. Multi-property experience preferred, but not required Must have strong working knowledge of Marriott and/or Hilton systems Knowledge of transient and group customer segments Personal management skills; time management, meeting deadlines, effective communication and presentations skills Excellent understanding of total hotel revenue management concepts, processes, and systems Understands Brand strategies and cultures Knowledge of advanced revenue management techniques College degree preferred and/or equivalent work experience Strong financial knowledge required. We are proud to be an equal opportunity employer and maintain a drug free work environment. All candidates must consent to completion of a background check. JB.0.00.LN
Apr 19, 2024
Full time
Area Revenue Manager Shamin Hotels is looking for a qualified, dynamic Area Revenue Manager to join our team. Shamin Hotels is Central Virginia's largest hotel management company. Having tripled in size to over 70 hotels over the past ten years, we own and operate hotels under the Hilton, Hyatt, Marriott and InterContinental flags. Shamin Hotels offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, hotel discounts and a fun, friendly place to work. We work hard but have fun doing it and are proud of our commitment to excellence and outstanding guest service. The Area Revenue Manager is responsible for the maximization of revenue, profit, and market share associated with guestrooms. Demonstrates excellent leadership skills by educating others and ensures understanding and gains buy-in of the revenue management processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management. Works with hotel leaders to recommend and identify future markets, hotel opportunities, guide hotels sales strategy and pricing for transient and group Job Responsibilities: Maximizes revenue, profit, and market share associated with rooms and function space of assigned hotels Partner with General Managers, Regionals and Sales Leaders to ensure a strategic mix of business and pricing strategies are set based on market conditions to achieve sell out efficiency, targeted marketing, maximized revenue, profitability and Annual Budget/Business Plans are aligned Effectively works with hotels, creating teamwork, generating enthusiasm, motivating and using an uplifting and lead-by-example leadership approach Continuous analysis of competitive set, price positioning, seasonality and mix Use all Yield Management tools available to maximize efforts. Develop appropriate selling strategies to include recommendations on rate, arrival patterns, length of stay, and discount rate availability Manage property participation and production through relevant Internet sites and other distribution channels Build/maintain relationships w/OTA Market Managers and ensure best representation on 3rd party web sites. Develop monthly room's revenue forecast Work closely with hotel leaders to create and build promotional guestroom packages including hotel amenities. Track packages performance and adjust quarterly, or as needed Review & analysis of Online Reputation management tool and online marketing analytics Attend or conduct all training/meetings as required by management Understand the competitors in the market and the strategy to sell against them Qualifications: 3-5 years of Revenue Management experience required. Multi-property experience preferred, but not required Must have strong working knowledge of Marriott and/or Hilton systems Knowledge of transient and group customer segments Personal management skills; time management, meeting deadlines, effective communication and presentations skills Excellent understanding of total hotel revenue management concepts, processes, and systems Understands Brand strategies and cultures Knowledge of advanced revenue management techniques College degree preferred and/or equivalent work experience Strong financial knowledge required. We are proud to be an equal opportunity employer and maintain a drug free work environment. All candidates must consent to completion of a background check. JB.0.00.LN
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Denver - Golden 3301 Youngfield Service Road Golden , CO 80401 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management. Salary Range ($50,000-$60,000/yr) In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify.
Apr 19, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Denver - Golden 3301 Youngfield Service Road Golden , CO 80401 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management. Salary Range ($50,000-$60,000/yr) In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify.
La Quinta Boston - Somerville
Somerville, Massachusetts
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Boston - Somerville 23 Cummings Street Somerville , MA 02145 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management.
Apr 18, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Boston - Somerville 23 Cummings Street Somerville , MA 02145 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management.
Location JACKSON, TN Career Area Business Operations Job Function Business Operations Management Employment Type Regular/Permanent Position Type Salary Requisition WD What you'll do at Position Summary What you'll do Directs management team in all Facility operations; ensures asset protection, inventory control, Member service, Member and Associate safety, ensures that all areas of the Facility are in compliance with Company policies and procedures; and communicates with members of management and Associates about Facility operations, merchandising, and Company direction.Drives membership and sales growth in a Facility by visiting Business Members and potential Members' places of business, building Member relationships inside and outside the Facility, directing managers in Member relationship development and visits, motivating the Membership Sales Team, and teaching all Associates about the value of Membership and the quality of Sam's Club's creases quality of Member experience by ensuring appropriate service levels and effective merchandise presentation (e.g., accurate and competitive pricing, proper signing, maintaining in-stock and inventory levels, requesting merchandise to meet the needs of the community, etc.).Drives the financial performance of the Facility by ensuring that budgeted sales, membership, wages and other expenses are achieved; leads the management team in controlling expenses and wages to ensure expenses are indexed to sales; creates and implements plans to improve the financial performance of the Facility; and oversees the creation of budgets and participates in analyzing economic trends and community needs for budget forecasting.Ensures compliance with Company and legal policies, procedures, and regulations for a Facility by analyzing and interpreting reports; implementing and monitoring human resource compliance, asset protection and safety controls; overseeing safety, operational, and quality assurance reviews; developing and implementing action plans to improve performance; and providing direction and guidance on executing Company programs and strategic initiatives; and directing the management team in ensuring confidentiality of information, documentation, and assigned itiates, directs, and participates in community outreach programs, and encourages and supports Associates in serving as good members of the community; establishes and maintains relationships with key individuals or groups in the community acting as the representative for the Company. Presents the Company's perspective to various external organizations following the Company's media guidelines; and champions Company-sponsored programs, events, and sustainability efforts to Associates, Members, and the local community to emphasize the Facility as part of the community.Provides direction and guidance to members of management and hourly associates on proper member service approaches and techniques to ensure member needs, complaints, and issues are successfully resolved within company guidelines and standards; and assists with member service as needed by resolving member complaints, assisting members with purchases, answering questions, or providing information.Provides supervision and development opportunities for members of management and hourly Associates in the Facility by hiring, training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness. Recruits qualified Associates to meet staffing needs and achieve Company growth potential.Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates; and proactively seeks out Associate comments and concerns by meeting with Associates in their work areas.Oversees and enforces the execution of food safety standards, cold chain compliance, and food merchandise quality by evaluating the temperature, storage, sanitation, date coding, product rotation, labels, and recalls on stocked merchandise; and ensures the fresh area's forecast for production, on-hand supplies, and current in stock are in line with Companies expectations and the Facility budgets.Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: 3 years' of management experience.Preferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Retail IndustryPrimary Location 2120 EMPORIUM DR, JACKSON, TN , United States of America
Apr 16, 2024
Full time
Location JACKSON, TN Career Area Business Operations Job Function Business Operations Management Employment Type Regular/Permanent Position Type Salary Requisition WD What you'll do at Position Summary What you'll do Directs management team in all Facility operations; ensures asset protection, inventory control, Member service, Member and Associate safety, ensures that all areas of the Facility are in compliance with Company policies and procedures; and communicates with members of management and Associates about Facility operations, merchandising, and Company direction.Drives membership and sales growth in a Facility by visiting Business Members and potential Members' places of business, building Member relationships inside and outside the Facility, directing managers in Member relationship development and visits, motivating the Membership Sales Team, and teaching all Associates about the value of Membership and the quality of Sam's Club's creases quality of Member experience by ensuring appropriate service levels and effective merchandise presentation (e.g., accurate and competitive pricing, proper signing, maintaining in-stock and inventory levels, requesting merchandise to meet the needs of the community, etc.).Drives the financial performance of the Facility by ensuring that budgeted sales, membership, wages and other expenses are achieved; leads the management team in controlling expenses and wages to ensure expenses are indexed to sales; creates and implements plans to improve the financial performance of the Facility; and oversees the creation of budgets and participates in analyzing economic trends and community needs for budget forecasting.Ensures compliance with Company and legal policies, procedures, and regulations for a Facility by analyzing and interpreting reports; implementing and monitoring human resource compliance, asset protection and safety controls; overseeing safety, operational, and quality assurance reviews; developing and implementing action plans to improve performance; and providing direction and guidance on executing Company programs and strategic initiatives; and directing the management team in ensuring confidentiality of information, documentation, and assigned itiates, directs, and participates in community outreach programs, and encourages and supports Associates in serving as good members of the community; establishes and maintains relationships with key individuals or groups in the community acting as the representative for the Company. Presents the Company's perspective to various external organizations following the Company's media guidelines; and champions Company-sponsored programs, events, and sustainability efforts to Associates, Members, and the local community to emphasize the Facility as part of the community.Provides direction and guidance to members of management and hourly associates on proper member service approaches and techniques to ensure member needs, complaints, and issues are successfully resolved within company guidelines and standards; and assists with member service as needed by resolving member complaints, assisting members with purchases, answering questions, or providing information.Provides supervision and development opportunities for members of management and hourly Associates in the Facility by hiring, training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness. Recruits qualified Associates to meet staffing needs and achieve Company growth potential.Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates; and proactively seeks out Associate comments and concerns by meeting with Associates in their work areas.Oversees and enforces the execution of food safety standards, cold chain compliance, and food merchandise quality by evaluating the temperature, storage, sanitation, date coding, product rotation, labels, and recalls on stocked merchandise; and ensures the fresh area's forecast for production, on-hand supplies, and current in stock are in line with Companies expectations and the Facility budgets.Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: 3 years' of management experience.Preferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Retail IndustryPrimary Location 2120 EMPORIUM DR, JACKSON, TN , United States of America
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 16, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 16, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Delavan Lake Lawn Management LLC
Delavan, Wisconsin
Position Title: RESTAURANT MANAGER - 1878 ON THE LAKE Location: Lake Lawn Resort - Delavan, WI Position Type: Full Time Education Level: High School Travel Percentage: None Job Shift:Any Job Category: Hospitality - Hotel Description: Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we've helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Lake Lawn Resort. To oversee the daily operations of the Restaurant, and Café to enhance our guests dining experience through the highest of service standards. Responsible for the daily operations of the Restaurant and Café area. Achieve appropriate staffing within the departments utilizing proper interviewing and hiring procedures. Train and supervise the staff of all area's utilizing an on-going training program. Supervises the Restaurant and Cafe staff in the delivery of services. Manage guest/group reservations for the Restaurant and special events. Schedule staff consistent with the volume of business and guest needs and with budgetary guidelines. Assist with the booking of F&B entertainment for the outlets. Maintain outlet facilities and equipment in good working order by identifying maintenance needs and preparing and logging all maintenance requests. Inform staff of daily specials, price changes and property events on a daily basis. Close out register and reconciles cash at the end of the shift. Ensure that all reservations for guests are controlled, including table assignments, section assignments, timely seating. Assist guest with any special request, problems or concerns that may arise. Performs the duties of Host, Waitstaff, Busperson, Bartender, Barback, Expeditor and Food Runner as needed. Assist and supervisor in any food or beverage outlets when necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualification: High school diploma or equivalent Minimum of two (2) years experience as an Assistant and/or Restaurant Manager or comparable experience in some other food service area Microsoft Excel and Word experience preferred Point of Sales (POS) System City of Delavan Bartender's License While performing the duties of this job, the employee is regularly required to stand; use hands to finger, hands to feel; and reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position is indoors and outdoors; and is exposed to wet, hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time on their feet. PId9361f447e7a-2874
Apr 12, 2024
Full time
Position Title: RESTAURANT MANAGER - 1878 ON THE LAKE Location: Lake Lawn Resort - Delavan, WI Position Type: Full Time Education Level: High School Travel Percentage: None Job Shift:Any Job Category: Hospitality - Hotel Description: Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we've helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Lake Lawn Resort. To oversee the daily operations of the Restaurant, and Café to enhance our guests dining experience through the highest of service standards. Responsible for the daily operations of the Restaurant and Café area. Achieve appropriate staffing within the departments utilizing proper interviewing and hiring procedures. Train and supervise the staff of all area's utilizing an on-going training program. Supervises the Restaurant and Cafe staff in the delivery of services. Manage guest/group reservations for the Restaurant and special events. Schedule staff consistent with the volume of business and guest needs and with budgetary guidelines. Assist with the booking of F&B entertainment for the outlets. Maintain outlet facilities and equipment in good working order by identifying maintenance needs and preparing and logging all maintenance requests. Inform staff of daily specials, price changes and property events on a daily basis. Close out register and reconciles cash at the end of the shift. Ensure that all reservations for guests are controlled, including table assignments, section assignments, timely seating. Assist guest with any special request, problems or concerns that may arise. Performs the duties of Host, Waitstaff, Busperson, Bartender, Barback, Expeditor and Food Runner as needed. Assist and supervisor in any food or beverage outlets when necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualification: High school diploma or equivalent Minimum of two (2) years experience as an Assistant and/or Restaurant Manager or comparable experience in some other food service area Microsoft Excel and Word experience preferred Point of Sales (POS) System City of Delavan Bartender's License While performing the duties of this job, the employee is regularly required to stand; use hands to finger, hands to feel; and reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position is indoors and outdoors; and is exposed to wet, hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time on their feet. PId9361f447e7a-2874
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Helps ensure compliance with and completion of all daily operational procedures by the Sales department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures. Monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. Meet group coordinator/host(ess) prior to function, make introduction and ensure that all arrangements are agreeable. Coordinate group's requests for additions/changes to scheduled arrangements and in accordance with departmental standards. Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. Foster and promote a cooperative working climate, maximizing productivity and employee morale. Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services. Responsibilities The Catering Event Manager is responsible for all details regarding all conventions in house, while servicing and being available to the clients while on the property. This position requires a high level of positive attitude with a strong belief in service; Responsible for the management of all aspects of the Convention Services department in accordance with hotel standards; Coordinates and details client's functions and maintains budgeted revenues through successful completion of clients functions; Directs, implements and maintains a management philosophy which serves as a guide to Convention Services staff. Qualifications. High school graduate, some college preferred Minimum 1-year prior experience in Sales, Catering or Convention Services. Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding. Ability to speak effectively before groups of customers or employees of organization. Bilingual English / Spanish a plus. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Familiarity with Sales and Marketing tools. Knowledge of all styles of room set-ups, standard equipment involved and proper handling of the standard equipment. Knowledge of accommodating room capacities and organizing set-up requirements from information on Banquet Event Orders. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Helps ensure compliance with and completion of all daily operational procedures by the Sales department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures. Monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. Meet group coordinator/host(ess) prior to function, make introduction and ensure that all arrangements are agreeable. Coordinate group's requests for additions/changes to scheduled arrangements and in accordance with departmental standards. Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. Foster and promote a cooperative working climate, maximizing productivity and employee morale. Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services. Responsibilities The Catering Event Manager is responsible for all details regarding all conventions in house, while servicing and being available to the clients while on the property. This position requires a high level of positive attitude with a strong belief in service; Responsible for the management of all aspects of the Convention Services department in accordance with hotel standards; Coordinates and details client's functions and maintains budgeted revenues through successful completion of clients functions; Directs, implements and maintains a management philosophy which serves as a guide to Convention Services staff. Qualifications. High school graduate, some college preferred Minimum 1-year prior experience in Sales, Catering or Convention Services. Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding. Ability to speak effectively before groups of customers or employees of organization. Bilingual English / Spanish a plus. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Familiarity with Sales and Marketing tools. Knowledge of all styles of room set-ups, standard equipment involved and proper handling of the standard equipment. Knowledge of accommodating room capacities and organizing set-up requirements from information on Banquet Event Orders. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
International Sales - NYC, NY MUST HAVE experience working at a FREIGHT FORWARDING Position: International Sales Salary - $65-$80K depending on experience with a commission package ranging from 10-15% which is the highest in the USA freight forwarding Book of Business advantageous Hunter mentality Our Client They are a global logistics company headquartered in Hong Kong, SAR. Starting in 2006 in Asia, our business has expanded very quickly, and we now have offices in all the key markets worldwide. Everyone here strives to satisfy the increasingly sophisticated needs of international trade through customized solutions and seamlessly integrated technology. Services include air and ocean freight consolidation and forwarding, bonded warehouse, customs clearance, vendor consolidation, distribution, and other value-added logistics services. Typically, companies we look to hire from our examples below: UPS-SCS Laufer Group AIT OWL OL USA OEC UWL Shipco Vanguard Ecu Line Caro Trans KEY RESPONSIBILITIES: 3 years of operational background in freight forwarding operations 3-5 years background in selling freight forwarding services of the international ocean and air freight to and from the USA and domestic and intermodal services in the USA with regard to trucking and rail Proven Annual Gross Profit Results of $340,000 per annum for three straight years minimum Specialization in Asia Ocean Inbound to the USA, USA Ocean Outbound Globally or Air Freight to and from the USA This is a highly specified position, with a non Pharmaceutical vertical specialization. Highly motivated entrepreneurial attitude and personality Preferred candidates would have some retail experience in their background: restaurant waiter, bartender, Starbucks, Foot Locker, Mall Store Sales, fast food cashier, etc Highly organized QUALIFICATIONS 2 years of sales experience with freight forwarding companies. Strong written and verbal communication skills, including effectively communicating with clients and internal teams. A commitment to going above and beyond to fulfill client s needs. High level of organization and time management skills Our client is seeking to hire a Regional Sales/Business Development Manager. The Sales will be responsible for bringing over and maintaining a book of business and growing regional sales of import/export (air/ocean) Internationally. Work with the Branch Manager and Vice President of Sales to grow revenue and exceed targets by promoting and selling our business and driving sales activity through a designated territory. SKILLS/ ABILITIES: Self-motivated and results-driven Outstanding people and communications skills Excellent problem-solving ability Excellent Time Management skills Negotiation and presentation skills
Apr 08, 2024
International Sales - NYC, NY MUST HAVE experience working at a FREIGHT FORWARDING Position: International Sales Salary - $65-$80K depending on experience with a commission package ranging from 10-15% which is the highest in the USA freight forwarding Book of Business advantageous Hunter mentality Our Client They are a global logistics company headquartered in Hong Kong, SAR. Starting in 2006 in Asia, our business has expanded very quickly, and we now have offices in all the key markets worldwide. Everyone here strives to satisfy the increasingly sophisticated needs of international trade through customized solutions and seamlessly integrated technology. Services include air and ocean freight consolidation and forwarding, bonded warehouse, customs clearance, vendor consolidation, distribution, and other value-added logistics services. Typically, companies we look to hire from our examples below: UPS-SCS Laufer Group AIT OWL OL USA OEC UWL Shipco Vanguard Ecu Line Caro Trans KEY RESPONSIBILITIES: 3 years of operational background in freight forwarding operations 3-5 years background in selling freight forwarding services of the international ocean and air freight to and from the USA and domestic and intermodal services in the USA with regard to trucking and rail Proven Annual Gross Profit Results of $340,000 per annum for three straight years minimum Specialization in Asia Ocean Inbound to the USA, USA Ocean Outbound Globally or Air Freight to and from the USA This is a highly specified position, with a non Pharmaceutical vertical specialization. Highly motivated entrepreneurial attitude and personality Preferred candidates would have some retail experience in their background: restaurant waiter, bartender, Starbucks, Foot Locker, Mall Store Sales, fast food cashier, etc Highly organized QUALIFICATIONS 2 years of sales experience with freight forwarding companies. Strong written and verbal communication skills, including effectively communicating with clients and internal teams. A commitment to going above and beyond to fulfill client s needs. High level of organization and time management skills Our client is seeking to hire a Regional Sales/Business Development Manager. The Sales will be responsible for bringing over and maintaining a book of business and growing regional sales of import/export (air/ocean) Internationally. Work with the Branch Manager and Vice President of Sales to grow revenue and exceed targets by promoting and selling our business and driving sales activity through a designated territory. SKILLS/ ABILITIES: Self-motivated and results-driven Outstanding people and communications skills Excellent problem-solving ability Excellent Time Management skills Negotiation and presentation skills