ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Development of staff, interviews, hires, and evaluations. Ensures the safety and security of employees and customers. Supervises programs and processes to reduce and control loss time injuries. Review marketing activities, promotions and events with Hospitality Managers as required. Monitor staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities. Meets with departmental managers as necessary Supervise all activities during assigned shift and provide hands-on leadership for all outlets. Delegate authority and assign responsibilities and work schedules to department staff, and monitor for timely and proper completion. Monitor all wait stations, host stand, and general appearance of the restaurants to assure cleanliness and compliance with company standards. Assist with budget oversight and expense management. Administer disciplinary action as necessary. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of MICROS cash register system, credit card machine, desktop computer station, Microsoft office software, casino tracking programs (Datastream, Kronos, Stratton Warren), Serving trays, bus tub, food and dish carts, beverage dispensers, Hoodless/ventless fryer, insta-burger grill, Panini grill, pizza oven and warmer, microwave, freezer, refrigerator, small steam tables, cleaning materials, wet mops and brooms, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot license. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to five years of combined or separate experience in the Food and Beverage industry managing personnel with a 4-year degree preferred in related fields or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. Use of elevator and stairs.
Mar 27, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Development of staff, interviews, hires, and evaluations. Ensures the safety and security of employees and customers. Supervises programs and processes to reduce and control loss time injuries. Review marketing activities, promotions and events with Hospitality Managers as required. Monitor staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities. Meets with departmental managers as necessary Supervise all activities during assigned shift and provide hands-on leadership for all outlets. Delegate authority and assign responsibilities and work schedules to department staff, and monitor for timely and proper completion. Monitor all wait stations, host stand, and general appearance of the restaurants to assure cleanliness and compliance with company standards. Assist with budget oversight and expense management. Administer disciplinary action as necessary. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of MICROS cash register system, credit card machine, desktop computer station, Microsoft office software, casino tracking programs (Datastream, Kronos, Stratton Warren), Serving trays, bus tub, food and dish carts, beverage dispensers, Hoodless/ventless fryer, insta-burger grill, Panini grill, pizza oven and warmer, microwave, freezer, refrigerator, small steam tables, cleaning materials, wet mops and brooms, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot license. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to five years of combined or separate experience in the Food and Beverage industry managing personnel with a 4-year degree preferred in related fields or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. Use of elevator and stairs.
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Holiday Inn Express Lawton 209 SE Interstate Dr.Lawton, OK 73501 Overview The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. Responsibilities Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working Greet and seat guests at appropriate tables in a timely manner Ensure quality control of menus with regard to cleanliness and appearance Clear clean and reset tables/hotel spaces per client request or management instruction Ensure all service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest and offer appropriate alternatives when necessary Communicate with all departments regarding in house VIPs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Have a complete knowledge of standards of service for receiving a room service order Have a thorough knowledge of menus and current specials in all applicable departments Carry out cashiering functions in closing checks and end of shift paperwork Perform opening and closing procedures and side work duties according to station rotation assignment Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel Qualifications Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Ability to communicate professionally when answering phones and speaking with guests and team members Demonstrates a positive attitude and a desire to be of service to others Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
Mar 25, 2024
Full time
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Holiday Inn Express Lawton 209 SE Interstate Dr.Lawton, OK 73501 Overview The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. Responsibilities Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working Greet and seat guests at appropriate tables in a timely manner Ensure quality control of menus with regard to cleanliness and appearance Clear clean and reset tables/hotel spaces per client request or management instruction Ensure all service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest and offer appropriate alternatives when necessary Communicate with all departments regarding in house VIPs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Have a complete knowledge of standards of service for receiving a room service order Have a thorough knowledge of menus and current specials in all applicable departments Carry out cashiering functions in closing checks and end of shift paperwork Perform opening and closing procedures and side work duties according to station rotation assignment Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel Qualifications Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Ability to communicate professionally when answering phones and speaking with guests and team members Demonstrates a positive attitude and a desire to be of service to others Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time salaried position starting at $40k annually + benefits. Depending on Experience. Located in Taos, NM. Working out of our El Monte Sagrado Resort & Spa. Position Purpose: The Guest Experience Manager and their team helps sets the tone for the Heritage experience as the main points of contact for duration of a guests stay. The Guest Experience Managers are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Manager and team will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Manager is an essential support to the Front of House team in creating unforgettable experiences for guests. Supervisory Responsibilities: Lead Guest Experience Hosts, Guest Experience Hosts, Bellman, Valet, and in house PBX Essential Duties and Functions/Responsibilities/Tasks: Work under dotted line direction of property General Manager and Corporate Director of Guest Experience, while reporting directly to either the Director of Rooms or Director of Operations depending on hotel. Maintain high level of positive and professional approach with employees, coworkers, and guests. Set goals for performance that coincide with Heritage's plans and vision. This position is responsible for being the first point of contact in guest service recovery for the property. Review occupancy and event levels at property and schedule department employees accordingly and within budget. Drive morale positively as the accountable party to be present and visible to guests and team members. Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued. Perform interview, hire, disciplinary, and termination actions when necessary for team members. Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved. Provide highly knowledgeable and innovative community minded recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Monitor blocks and additional blocking as needed, i.e. special requests, suites, etc. Maintain an efficient system of communication between the Front Office and all other departments, with particular regard to guest's arrivals and departures. Manage all aspects (including challenges) of our reservations system. Resourcefully solve any issues that arise and seize control of any problematic situation. Interact with guests and on a frequent basis to obtain feedback of their experiences on property; utilizes guest feedback to recognize excellent front of house service performance and improve service delivery. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Other duties as assigned consistent with the functions of this position as needed at the property. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, house accounts, and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, house accounts, comps, etc. Operate all aspects of the Front Office computer system, including, report generation and analysis. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all credit policies. Review daily Front Office work and activity reports generated by Night Audit. Maintain an organized filing system with documentation of purchases, vouchering, schedules, forecasts, reports, checklists and tracking logs. HC1 Requirements: Proven leadership experience in a hotel setting required, with a passion to provide exemplary guest service. 2-3 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience a must. Must be highly knowledgeable and openly willing to be creative in curating an experience for the guest in the hotel and city for which this position is listed. This requires expertise on local dining, entertainment, events and attractions in the area of the hotel and the greater city area. Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal and written communication and ability to multitask while maintaining poise. Strong knowledge of hospitality software and MS Office required. Ability and willingness to work flexible long hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. High school diploma or equivalent experience/training required; some college preferred. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 0 Yearly Salary PI8185dbd6fbf8-4986
Mar 24, 2024
Full time
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time salaried position starting at $40k annually + benefits. Depending on Experience. Located in Taos, NM. Working out of our El Monte Sagrado Resort & Spa. Position Purpose: The Guest Experience Manager and their team helps sets the tone for the Heritage experience as the main points of contact for duration of a guests stay. The Guest Experience Managers are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Manager and team will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Manager is an essential support to the Front of House team in creating unforgettable experiences for guests. Supervisory Responsibilities: Lead Guest Experience Hosts, Guest Experience Hosts, Bellman, Valet, and in house PBX Essential Duties and Functions/Responsibilities/Tasks: Work under dotted line direction of property General Manager and Corporate Director of Guest Experience, while reporting directly to either the Director of Rooms or Director of Operations depending on hotel. Maintain high level of positive and professional approach with employees, coworkers, and guests. Set goals for performance that coincide with Heritage's plans and vision. This position is responsible for being the first point of contact in guest service recovery for the property. Review occupancy and event levels at property and schedule department employees accordingly and within budget. Drive morale positively as the accountable party to be present and visible to guests and team members. Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued. Perform interview, hire, disciplinary, and termination actions when necessary for team members. Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved. Provide highly knowledgeable and innovative community minded recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Monitor blocks and additional blocking as needed, i.e. special requests, suites, etc. Maintain an efficient system of communication between the Front Office and all other departments, with particular regard to guest's arrivals and departures. Manage all aspects (including challenges) of our reservations system. Resourcefully solve any issues that arise and seize control of any problematic situation. Interact with guests and on a frequent basis to obtain feedback of their experiences on property; utilizes guest feedback to recognize excellent front of house service performance and improve service delivery. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Other duties as assigned consistent with the functions of this position as needed at the property. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, house accounts, and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, house accounts, comps, etc. Operate all aspects of the Front Office computer system, including, report generation and analysis. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all credit policies. Review daily Front Office work and activity reports generated by Night Audit. Maintain an organized filing system with documentation of purchases, vouchering, schedules, forecasts, reports, checklists and tracking logs. HC1 Requirements: Proven leadership experience in a hotel setting required, with a passion to provide exemplary guest service. 2-3 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience a must. Must be highly knowledgeable and openly willing to be creative in curating an experience for the guest in the hotel and city for which this position is listed. This requires expertise on local dining, entertainment, events and attractions in the area of the hotel and the greater city area. Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal and written communication and ability to multitask while maintaining poise. Strong knowledge of hospitality software and MS Office required. Ability and willingness to work flexible long hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. High school diploma or equivalent experience/training required; some college preferred. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 0 Yearly Salary PI8185dbd6fbf8-4986
ESSENTIAL FUNCTIONS: Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest. Ensures that all guest contact is courteous, informative and thorough. Ensures that Housekeeping cleans all rooms prior to issuing keys. Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping. Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change. Provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property. Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Is responsible for the control of safe deposit transactions. Works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements. Empowered to ensure guests' problems/complaints are resolved in a prompt, courteous and efficient manner. Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service. Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Completes all other duties assigned.REQUIREMENTS: High school diploma required. Superior customer service skills required. Experience in data entry and in dealing with the public is required. Prior experience within the hospitality or related industry is preferred. Computer usage skills required. Proficiency in Microsoft Office, Outlook and LMS system knowledge is preferred. A working knowledge of the Joliet and Greater Chicagoland area would be beneficial. Strong interpersonal skills are necessary. Must be able to work a flexible schedule including nights, weekends, and holidays.JOB DEMANDS Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs. Position requires 90% standing, 10% walking. Requires some pushing and twisting. Requires some bending, kneeling, climbing, stooping and frequent reaching above and below shoulders. Must be able to respond to touch, speech, smell, aural and visual cues. Must be able to tolerate areas containing second-hand smoke. Fast-paced environment involving constant public contact. Must be able to stand and exert fast-paced mobility for long periods of time.
Mar 20, 2024
Full time
ESSENTIAL FUNCTIONS: Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest. Ensures that all guest contact is courteous, informative and thorough. Ensures that Housekeeping cleans all rooms prior to issuing keys. Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping. Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change. Provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property. Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Is responsible for the control of safe deposit transactions. Works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements. Empowered to ensure guests' problems/complaints are resolved in a prompt, courteous and efficient manner. Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service. Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Completes all other duties assigned.REQUIREMENTS: High school diploma required. Superior customer service skills required. Experience in data entry and in dealing with the public is required. Prior experience within the hospitality or related industry is preferred. Computer usage skills required. Proficiency in Microsoft Office, Outlook and LMS system knowledge is preferred. A working knowledge of the Joliet and Greater Chicagoland area would be beneficial. Strong interpersonal skills are necessary. Must be able to work a flexible schedule including nights, weekends, and holidays.JOB DEMANDS Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs. Position requires 90% standing, 10% walking. Requires some pushing and twisting. Requires some bending, kneeling, climbing, stooping and frequent reaching above and below shoulders. Must be able to respond to touch, speech, smell, aural and visual cues. Must be able to tolerate areas containing second-hand smoke. Fast-paced environment involving constant public contact. Must be able to stand and exert fast-paced mobility for long periods of time.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments. Spa Attendant Part Time Four Seasons Hotel Denver Four Seasons Hotel Denver is seeking a Male Spa Attendant with experience delivering exceptional service. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts is FORTUNE Magazine's "100 Best Companies to Work For." "The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It's the Golden Rule - the simple idea that if you treat people well, the way you would like to be treated, they will do the same." - Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts Join our Team Work on a team that is built around adaptability & flexibility, service passion, professionalism, ethic for work integrity, communication, and teamwork. Four Seasons Hotel Denver is rated AAA Five Diamond since 2015. We are located in the heart of Denver's theatre district offering 239 ultra-spacious guest rooms and suites; 100 private residences; a top rated restaurant, EDGE; and a luxury spa. Responsibilities The ability to maintain cleanliness and spa standards in the male locker room, work out area and pool. Handle all guest interactions with the highest level of hospitality and professionalism. Accommodate special requests whenever possible, resolve customer complaints, and assist customers in all inquiries in connection with spa services. This position does require an applicant with a flexible schedule, able to work day and afternoon shifts, weekends, and holidays. Preferred Qualifications and Skills 6 months in the hospitality industry work and/or fitness, health club related work Successful candidate must possess legal work authorization in the United States What to Expect: Hourly Rate $19.06 Be part of a cohesive team with opportunities to build a successful career with global potential Discounted RTD Flex Pass for employees 401k participation with a company matching program Complimentary stays at Four Seasons worldwide (subject to availability) Free employee meals prepared by the culinary team Complimentary dry cleaning of employee uniforms Learn more about what it is like to work at Four Seasons, visit us: Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Mar 18, 2024
Full time
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments. Spa Attendant Part Time Four Seasons Hotel Denver Four Seasons Hotel Denver is seeking a Male Spa Attendant with experience delivering exceptional service. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts is FORTUNE Magazine's "100 Best Companies to Work For." "The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It's the Golden Rule - the simple idea that if you treat people well, the way you would like to be treated, they will do the same." - Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts Join our Team Work on a team that is built around adaptability & flexibility, service passion, professionalism, ethic for work integrity, communication, and teamwork. Four Seasons Hotel Denver is rated AAA Five Diamond since 2015. We are located in the heart of Denver's theatre district offering 239 ultra-spacious guest rooms and suites; 100 private residences; a top rated restaurant, EDGE; and a luxury spa. Responsibilities The ability to maintain cleanliness and spa standards in the male locker room, work out area and pool. Handle all guest interactions with the highest level of hospitality and professionalism. Accommodate special requests whenever possible, resolve customer complaints, and assist customers in all inquiries in connection with spa services. This position does require an applicant with a flexible schedule, able to work day and afternoon shifts, weekends, and holidays. Preferred Qualifications and Skills 6 months in the hospitality industry work and/or fitness, health club related work Successful candidate must possess legal work authorization in the United States What to Expect: Hourly Rate $19.06 Be part of a cohesive team with opportunities to build a successful career with global potential Discounted RTD Flex Pass for employees 401k participation with a company matching program Complimentary stays at Four Seasons worldwide (subject to availability) Free employee meals prepared by the culinary team Complimentary dry cleaning of employee uniforms Learn more about what it is like to work at Four Seasons, visit us: Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Hospitality Rock Star Job Description JOB TITLE Work Camper REPORTS TO Campground Manager GENERAL DUTIES Responsible for the daily maintenance, housekeeping, grounds, maintenance, and general repairs on the campground, to include registration, retail, other income items, all other outlets centers, physical grounds and other various duties assigned by the onsite Campground Manager(s). SPECIFIC DUTIES Delivery of Making It Great guest service, by engaging and demonstrating a positive and friendly interaction with guests and team members throughout all areas of the campground. Be a positive team member, friendly interaction with guests and have fun with what you do! Promote the KOA system by referring your guests to other KOA's along their journey, selling the Value Kard Rewards card and keeping staff informed of all KOA programs. Manage and maintain the standards and cleanliness of the campground's physical grounds to meet the needs of the guest and comply with the annual Quality Review process. Oversee general maintenance of the physical grounds and infrastructure. This will involve working with contractors on a project by project basis for repairs and maintenance that cannot be performed by staff. Work with managers and give input of ways to make customer experience better and increase Customer Satisfaction scores. Comply and promote all campground policies, programs, and procedures, including safety requirements. Enforce all rules and regulations established for the campground, including providing notice for violations, and assist in observing and ensuring proper safety of guests and staff. This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. EXPECTED RESULTS Presentation of the Making It Great guest service delivery and an on-going excellent guest service atmosphere through the following: Demonstration of strong work ethic, attitude, and general positive customer service. Professional and well-groomed appearance of dress and grooming, including uniform, name badge, etc. Well-maintained campground including all facilities and grounds Understand and help deliery satisfactory Quality Review, Rate Your Stay survey results, and NPS scores Once adequately trained, this position will be expected to open, close, and operate the campground during times the manager is on vacation, or otherwise offsite for work-related travel, etc. PHYSICAL REQUIREMENTS Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Long periods of standing (75%), or sitting Ability to bend, stoop, kneel, crouch, and climb Requires the use of hands/fingers to handle or feel Able to travel by air and auto Able to work inside and outdoors frequently and in various climates Capable of moving safely over uneven terrain JOB QUALIFICATIONS Hear, speak, and write the English language fluently Excellent employee & customer relations skills & ability to manage confrontation Ability to work in a fast-paced work environment Strong decision-making ability Excellent problem solving abilities Motivated, goal oriented and results driven Firm understanding and working knowledge of KampSight (training will be provided) General knowledge of computers and connectivity Ability to maintain confidentiality Able to work nights, weekends, holidays, and be on-call throughout the day & night Valid driver's license Compensation Hourly paid wages on top of Free Site Subject to experience and qualifications.. Hourly pay ranges of 11-13/hr based on experience and skill level. Full Hook Up site (Water, Power, Electric) included at no cost (no work for site requirements) Job requires that you live onsite due to the nature of the business and on call requirements. Cell phone: A cell phone will be provided for each Manager at no cost to you (valued at $200/month) Discretionary Bonus: You are eligible for Company paid bonuses. Bonuses are not guaranteed and are solely discretionary and dependent upon both Company financial performance and employee's performance. Other Information While living and working on the property, you will agree to obey all state and federal laws and abide by the Company policies. Employment is "at will" meaning either the employee or the Company can end that relationship, at any time, with or without prior notice or cause. If your employment is terminated, you will promptly return all petty cash, credit cards, records, equipment, documents, etc. involved in running the property. KCN performs criminal background checks for all employees. Active employment is conditional on a favorable background check and company executive discretion.
Mar 15, 2024
Full time
Hospitality Rock Star Job Description JOB TITLE Work Camper REPORTS TO Campground Manager GENERAL DUTIES Responsible for the daily maintenance, housekeeping, grounds, maintenance, and general repairs on the campground, to include registration, retail, other income items, all other outlets centers, physical grounds and other various duties assigned by the onsite Campground Manager(s). SPECIFIC DUTIES Delivery of Making It Great guest service, by engaging and demonstrating a positive and friendly interaction with guests and team members throughout all areas of the campground. Be a positive team member, friendly interaction with guests and have fun with what you do! Promote the KOA system by referring your guests to other KOA's along their journey, selling the Value Kard Rewards card and keeping staff informed of all KOA programs. Manage and maintain the standards and cleanliness of the campground's physical grounds to meet the needs of the guest and comply with the annual Quality Review process. Oversee general maintenance of the physical grounds and infrastructure. This will involve working with contractors on a project by project basis for repairs and maintenance that cannot be performed by staff. Work with managers and give input of ways to make customer experience better and increase Customer Satisfaction scores. Comply and promote all campground policies, programs, and procedures, including safety requirements. Enforce all rules and regulations established for the campground, including providing notice for violations, and assist in observing and ensuring proper safety of guests and staff. This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. EXPECTED RESULTS Presentation of the Making It Great guest service delivery and an on-going excellent guest service atmosphere through the following: Demonstration of strong work ethic, attitude, and general positive customer service. Professional and well-groomed appearance of dress and grooming, including uniform, name badge, etc. Well-maintained campground including all facilities and grounds Understand and help deliery satisfactory Quality Review, Rate Your Stay survey results, and NPS scores Once adequately trained, this position will be expected to open, close, and operate the campground during times the manager is on vacation, or otherwise offsite for work-related travel, etc. PHYSICAL REQUIREMENTS Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Long periods of standing (75%), or sitting Ability to bend, stoop, kneel, crouch, and climb Requires the use of hands/fingers to handle or feel Able to travel by air and auto Able to work inside and outdoors frequently and in various climates Capable of moving safely over uneven terrain JOB QUALIFICATIONS Hear, speak, and write the English language fluently Excellent employee & customer relations skills & ability to manage confrontation Ability to work in a fast-paced work environment Strong decision-making ability Excellent problem solving abilities Motivated, goal oriented and results driven Firm understanding and working knowledge of KampSight (training will be provided) General knowledge of computers and connectivity Ability to maintain confidentiality Able to work nights, weekends, holidays, and be on-call throughout the day & night Valid driver's license Compensation Hourly paid wages on top of Free Site Subject to experience and qualifications.. Hourly pay ranges of 11-13/hr based on experience and skill level. Full Hook Up site (Water, Power, Electric) included at no cost (no work for site requirements) Job requires that you live onsite due to the nature of the business and on call requirements. Cell phone: A cell phone will be provided for each Manager at no cost to you (valued at $200/month) Discretionary Bonus: You are eligible for Company paid bonuses. Bonuses are not guaranteed and are solely discretionary and dependent upon both Company financial performance and employee's performance. Other Information While living and working on the property, you will agree to obey all state and federal laws and abide by the Company policies. Employment is "at will" meaning either the employee or the Company can end that relationship, at any time, with or without prior notice or cause. If your employment is terminated, you will promptly return all petty cash, credit cards, records, equipment, documents, etc. involved in running the property. KCN performs criminal background checks for all employees. Active employment is conditional on a favorable background check and company executive discretion.
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Residence Inn Harrisburg 4480 Lewis RdHarrisburg, PA 17111 Overview The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. Responsibilities Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working Greet and seat guests at appropriate tables in a timely manner Ensure quality control of menus with regard to cleanliness and appearance Clear clean and reset tables/hotel spaces per client request or management instruction Ensure all service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest and offer appropriate alternatives when necessary Communicate with all departments regarding in house VIPs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Have a complete knowledge of standards of service for receiving a room service order Have a thorough knowledge of menus and current specials in all applicable departments Carry out cashiering functions in closing checks and end of shift paperwork Perform opening and closing procedures and side work duties according to station rotation assignment Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel Qualifications Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Ability to communicate professionally when answering phones and speaking with guests and team members Demonstrates a positive attitude and a desire to be of service to others Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
Mar 13, 2024
Full time
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Residence Inn Harrisburg 4480 Lewis RdHarrisburg, PA 17111 Overview The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. Responsibilities Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working Greet and seat guests at appropriate tables in a timely manner Ensure quality control of menus with regard to cleanliness and appearance Clear clean and reset tables/hotel spaces per client request or management instruction Ensure all service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest and offer appropriate alternatives when necessary Communicate with all departments regarding in house VIPs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Have a complete knowledge of standards of service for receiving a room service order Have a thorough knowledge of menus and current specials in all applicable departments Carry out cashiering functions in closing checks and end of shift paperwork Perform opening and closing procedures and side work duties according to station rotation assignment Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel Qualifications Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Ability to communicate professionally when answering phones and speaking with guests and team members Demonstrates a positive attitude and a desire to be of service to others Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
Job Summary The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area. Responsibilities QUALIFICATIONS: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately. Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner. Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests' stay Greet and seat guests at appropriate tables in a timely manner. Ensure quality control of menus with regard to cleanliness and appearance. Clear clean and reset tables/hotel spaces per client request or management instruction Ensuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest or offer appropriate alternatives. Communicate with all departments regarding in house VIPs and any special requests/needs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Ability to answer the telephone according to standards. Have a complete knowledge of standards of service for receiving a room service order. Have a thorough knowledge of menus and current specials in all applicable departments. Carry out cashiering functions in closing checks and end of shift paperwork. Perform opening and closing procedures and side work duties according to station rotation assignment. Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management. Property Details Located within walking distance of Baylor University, McLane Stadium and Magnolia Market, our pet-friendly extended stay hotel is surrounded by shopping and dining options. Minutes from businesses such as L-3 Communications, SpaceX, and the Dwyer Group, our location caters to business and leisure travelers. While visiting it's easy for travelers to visit many area destinations including Spice Village, Richland Mall, Dr. Pepper Museum and more! Guests are sure to be impressed by our guest suites which are twice as large as traditional Waco hotel rooms, featuring full-size kitchens, separate living and sleeping areas, and free WiFi. Breakfast is on us each morning with our complimentary hot breakfast buffet, and guests can relax in our indoor pool, hot tub & 24-hour fitness center. Our location also boasts laundry facilities, and our free Residence Inn Mix, Monday-Wednesday evenings. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Mar 11, 2024
Full time
Job Summary The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area. Responsibilities QUALIFICATIONS: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately. Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner. Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests' stay Greet and seat guests at appropriate tables in a timely manner. Ensure quality control of menus with regard to cleanliness and appearance. Clear clean and reset tables/hotel spaces per client request or management instruction Ensuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest or offer appropriate alternatives. Communicate with all departments regarding in house VIPs and any special requests/needs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Ability to answer the telephone according to standards. Have a complete knowledge of standards of service for receiving a room service order. Have a thorough knowledge of menus and current specials in all applicable departments. Carry out cashiering functions in closing checks and end of shift paperwork. Perform opening and closing procedures and side work duties according to station rotation assignment. Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management. Property Details Located within walking distance of Baylor University, McLane Stadium and Magnolia Market, our pet-friendly extended stay hotel is surrounded by shopping and dining options. Minutes from businesses such as L-3 Communications, SpaceX, and the Dwyer Group, our location caters to business and leisure travelers. While visiting it's easy for travelers to visit many area destinations including Spice Village, Richland Mall, Dr. Pepper Museum and more! Guests are sure to be impressed by our guest suites which are twice as large as traditional Waco hotel rooms, featuring full-size kitchens, separate living and sleeping areas, and free WiFi. Breakfast is on us each morning with our complimentary hot breakfast buffet, and guests can relax in our indoor pool, hot tub & 24-hour fitness center. Our location also boasts laundry facilities, and our free Residence Inn Mix, Monday-Wednesday evenings. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Sun Hill Properties, Inc.
Colorado Springs, Colorado
Job Overview The Breakfast Attendant position contributes to the overall success of the Food & Beverage Department. You are responsible for delivering hospitality and a great coffee experience to our guests with genuine and personable conversation. This position is critical to our guest's overall experience as the Barista must ensure the environment is clean, in order, and stocked for our guests. Duties and Responsibilities As the 'face' of the breakfast hall, greet every single guest with a welcoming attitude and a genuine smile. Always keep an eye on the breakfast hall and make sure guests are assisted with any needs. Pay attention to any guest feedback and share it with the management. Make sure to abide by food safety procedures and always maintain top hygiene. Make sure all breakfast items are stocked during breakfast hours, never let below 50% for any item. Make sure all breakfast areas are clean and constantly check for any spills etc. Make sure to keep a hospitable attitude on the guests' way out and express good wishes. Clean the breakfast hall after finished. Make sure the back of the house (kitchen) is at least as clean as the front of the house (breakfast room). Prepare the items for the next day. Constantly check expiration dates of food items and inform the management about their status. Make sure all fridges are at desired temperatures and record the temperatures at the beginning and end of the shift, inform management of any irregularities. Make a list of the items running out and hand it to management. Properly stack and organize items when they are received from the vendor. Previous related experience preferred. Provide excellent and friendly customer service Provides quality beverages and food products consistently for all customers by adhering to all recipes and presentation standards. Welcome customers and be proactive to address guest needs Maintain cleanliness throughout shifts Point of Sale system operation Help team members with their tasks during downtime, which may include some simple food preparation and light cleaning Adhere to health, safety, and sanitary protocols Upsell other store items Be willing to work weekends and select holidays Be willing to participate in paid training possible paid pre- official opening tasks Complete all additional tasks given by management Qualifications and Requirements Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees. Requires manual dexterity to use and operate all necessary equipment. Bi-lingual preferred. Basic reading, writing, and math skills. Physical Requirements Sitting, walking, climbing stairs, standing, crouching, bending, stooping, grasping, pushing, pulling, near vision, far vision, hearing, talking, smell, taste, travel, and lifting weights up to and including 25 lbs. may be required. Safety Requirements Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your manager. Grooming All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process. Schedule The work schedule is based on the demands of the business. AM, PM, nights, overnights, weekends, and/or holiday availability are required. Standard Specification Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
Mar 11, 2024
Full time
Job Overview The Breakfast Attendant position contributes to the overall success of the Food & Beverage Department. You are responsible for delivering hospitality and a great coffee experience to our guests with genuine and personable conversation. This position is critical to our guest's overall experience as the Barista must ensure the environment is clean, in order, and stocked for our guests. Duties and Responsibilities As the 'face' of the breakfast hall, greet every single guest with a welcoming attitude and a genuine smile. Always keep an eye on the breakfast hall and make sure guests are assisted with any needs. Pay attention to any guest feedback and share it with the management. Make sure to abide by food safety procedures and always maintain top hygiene. Make sure all breakfast items are stocked during breakfast hours, never let below 50% for any item. Make sure all breakfast areas are clean and constantly check for any spills etc. Make sure to keep a hospitable attitude on the guests' way out and express good wishes. Clean the breakfast hall after finished. Make sure the back of the house (kitchen) is at least as clean as the front of the house (breakfast room). Prepare the items for the next day. Constantly check expiration dates of food items and inform the management about their status. Make sure all fridges are at desired temperatures and record the temperatures at the beginning and end of the shift, inform management of any irregularities. Make a list of the items running out and hand it to management. Properly stack and organize items when they are received from the vendor. Previous related experience preferred. Provide excellent and friendly customer service Provides quality beverages and food products consistently for all customers by adhering to all recipes and presentation standards. Welcome customers and be proactive to address guest needs Maintain cleanliness throughout shifts Point of Sale system operation Help team members with their tasks during downtime, which may include some simple food preparation and light cleaning Adhere to health, safety, and sanitary protocols Upsell other store items Be willing to work weekends and select holidays Be willing to participate in paid training possible paid pre- official opening tasks Complete all additional tasks given by management Qualifications and Requirements Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees. Requires manual dexterity to use and operate all necessary equipment. Bi-lingual preferred. Basic reading, writing, and math skills. Physical Requirements Sitting, walking, climbing stairs, standing, crouching, bending, stooping, grasping, pushing, pulling, near vision, far vision, hearing, talking, smell, taste, travel, and lifting weights up to and including 25 lbs. may be required. Safety Requirements Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your manager. Grooming All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process. Schedule The work schedule is based on the demands of the business. AM, PM, nights, overnights, weekends, and/or holiday availability are required. Standard Specification Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
Principle Responsibilities / Position Purpose The Hospitality Merchandiser works in the merchandise sales area of our tap room and acts as the first and last point of contact for our guests. The Hospitality Merchandiser greets and works closely with customers to determine their needs, answer their questions about our products and recommend the right solutions, being able to promptly resolve guest complaints and ensure maximum guest satisfaction. The ideal candidate is friendly, organized, hardworking, reliable, and able to take charge in a fast-paced environment while maintaining a welcoming disposition. "Where the Best Beers Are - Top 20 Brewpubs/Breweries for good beer" - USA Today "25 Breweries to Know" - Draft Magazine "10 Best Breweries to Visit in the South" - First We Feast EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS Act as a first point of contact for guests visiting our tap room and guide them through the Funky Buddha experience Set a warm, welcoming tone as you greet and guide customers Inform guests of any sales, specials (including limited release beers) or new merchandise offered and assist them with their selections Conduct beer samplings on a regular frequency Act as a source for brewery knowledge for our customers Positively represent Funky Buddha Brewery and its values Maintain front entrance and cleanliness Provide professional and accurate information to guests and coworkers Provide excellent customer service to both walk-in and telephone guests Possess the ability to work with several guests at one time, while maintaining individual customer satisfaction Keep merchandise area and drink cooler displays clean, organized, stocked and visually appealing Use POS to accept cash and credit card payments and keep the cash register totals accurate Execute inventory process as scheduled Reduce loss by maintaining a watchful eye on the merchandise and process accurate transactions Facilitate and help organize brewery tours, as well as set-up and staging of special events Updates job knowledge by participating in staff training opportunities Maintain responsible service of alcohol standards Support FOH side work when needed (example, rolling silverware) This list is not exhaustive and job functions are subject to change to accommodate changing business needs Strong knowledge of restaurant/tap room operations and service procedures. Strong communication and customer service skills. Be able to work in a standing position for long periods of time (up to 8 hours). Be able to reach, bend, stoop and frequently lift up to 25 pounds. Punctual and regular, reliable attendance. Honesty and Integrity. Ability to work quickly, problem solve and think on your feet while maintaining poise in a fast-paced environment. Ability to talk to others to convey information effectively. Positive, infectious attitude and sense of humor. Personable, kind, and customer service oriented. Passion for the service industry, desire to be part of a team and work hard, high level of self-awareness and long-term view of success. Experience with using a POS system. Must be at least 18 years old. Minimum Qualifications One to two years of experience in restaurant environment, preferably in host position. Ability to work nights, weekends, and holidays as needed (must have flexible schedule) Effective communication skills and ability to maintain composure in high stress environment. Commitment to deliver an outstanding customer experience Preferred Qualifications General knowledge and enthusiasm for craft beer PHYSICAL REQUIREMENTS Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Standing Constant Reaching Frequent Grasping Frequent Crouching, Bending, Stooping Frequent Lifting/Carrying up to 25 lbs Frequent Pushing/Pulling Frequent Walking Frequent Computer Use Frequent Sitting Occasional Climbing Stairs Occasional SAFETY REQUIREMENTS OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: Safety goggles when walking through the Production area Employees will be trained in the proper use and care of assigned PPE. Funky Buddha Brewery provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly to your manager. ORGANIZATIONAL RELATIONSHIPS No positions directly report to this position. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. QUALIFICATION STANDARDS EDUCATION High School diploma preferred. LICENSES OR CERTIFICATES No special licenses or certificates required. GROOMING All employees must maintain a neat, clean and well-groomed appearance. OTHER Additional language ability preferred. NOTICE: Upon employment, all employees are required to fully comply with Funky Buddha Brewery's rules and regulations for the safe and efficient operation of brewery facilities. Employees who violate these rules and regulations will be subject to disciplinary action, up to and including termination of employment. I HAVE READ AND UNDERSTAND THE POSITION DESCRIPTION INFORMATION AND HEREBY STATE THAT I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION. Funky Buddha is an equal opportunity employer.
Mar 11, 2024
Full time
Principle Responsibilities / Position Purpose The Hospitality Merchandiser works in the merchandise sales area of our tap room and acts as the first and last point of contact for our guests. The Hospitality Merchandiser greets and works closely with customers to determine their needs, answer their questions about our products and recommend the right solutions, being able to promptly resolve guest complaints and ensure maximum guest satisfaction. The ideal candidate is friendly, organized, hardworking, reliable, and able to take charge in a fast-paced environment while maintaining a welcoming disposition. "Where the Best Beers Are - Top 20 Brewpubs/Breweries for good beer" - USA Today "25 Breweries to Know" - Draft Magazine "10 Best Breweries to Visit in the South" - First We Feast EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS Act as a first point of contact for guests visiting our tap room and guide them through the Funky Buddha experience Set a warm, welcoming tone as you greet and guide customers Inform guests of any sales, specials (including limited release beers) or new merchandise offered and assist them with their selections Conduct beer samplings on a regular frequency Act as a source for brewery knowledge for our customers Positively represent Funky Buddha Brewery and its values Maintain front entrance and cleanliness Provide professional and accurate information to guests and coworkers Provide excellent customer service to both walk-in and telephone guests Possess the ability to work with several guests at one time, while maintaining individual customer satisfaction Keep merchandise area and drink cooler displays clean, organized, stocked and visually appealing Use POS to accept cash and credit card payments and keep the cash register totals accurate Execute inventory process as scheduled Reduce loss by maintaining a watchful eye on the merchandise and process accurate transactions Facilitate and help organize brewery tours, as well as set-up and staging of special events Updates job knowledge by participating in staff training opportunities Maintain responsible service of alcohol standards Support FOH side work when needed (example, rolling silverware) This list is not exhaustive and job functions are subject to change to accommodate changing business needs Strong knowledge of restaurant/tap room operations and service procedures. Strong communication and customer service skills. Be able to work in a standing position for long periods of time (up to 8 hours). Be able to reach, bend, stoop and frequently lift up to 25 pounds. Punctual and regular, reliable attendance. Honesty and Integrity. Ability to work quickly, problem solve and think on your feet while maintaining poise in a fast-paced environment. Ability to talk to others to convey information effectively. Positive, infectious attitude and sense of humor. Personable, kind, and customer service oriented. Passion for the service industry, desire to be part of a team and work hard, high level of self-awareness and long-term view of success. Experience with using a POS system. Must be at least 18 years old. Minimum Qualifications One to two years of experience in restaurant environment, preferably in host position. Ability to work nights, weekends, and holidays as needed (must have flexible schedule) Effective communication skills and ability to maintain composure in high stress environment. Commitment to deliver an outstanding customer experience Preferred Qualifications General knowledge and enthusiasm for craft beer PHYSICAL REQUIREMENTS Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Standing Constant Reaching Frequent Grasping Frequent Crouching, Bending, Stooping Frequent Lifting/Carrying up to 25 lbs Frequent Pushing/Pulling Frequent Walking Frequent Computer Use Frequent Sitting Occasional Climbing Stairs Occasional SAFETY REQUIREMENTS OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: Safety goggles when walking through the Production area Employees will be trained in the proper use and care of assigned PPE. Funky Buddha Brewery provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly to your manager. ORGANIZATIONAL RELATIONSHIPS No positions directly report to this position. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. QUALIFICATION STANDARDS EDUCATION High School diploma preferred. LICENSES OR CERTIFICATES No special licenses or certificates required. GROOMING All employees must maintain a neat, clean and well-groomed appearance. OTHER Additional language ability preferred. NOTICE: Upon employment, all employees are required to fully comply with Funky Buddha Brewery's rules and regulations for the safe and efficient operation of brewery facilities. Employees who violate these rules and regulations will be subject to disciplinary action, up to and including termination of employment. I HAVE READ AND UNDERSTAND THE POSITION DESCRIPTION INFORMATION AND HEREBY STATE THAT I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION. Funky Buddha is an equal opportunity employer.
Job Summary The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area. Responsibilities QUALIFICATIONS: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately. Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner. Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests' stay Greet and seat guests at appropriate tables in a timely manner. Ensure quality control of menus with regard to cleanliness and appearance. Clear clean and reset tables/hotel spaces per client request or management instruction Ensuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest or offer appropriate alternatives. Communicate with all departments regarding in house VIPs and any special requests/needs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Ability to answer the telephone according to standards. Have a complete knowledge of standards of service for receiving a room service order. Have a thorough knowledge of menus and current specials in all applicable departments. Carry out cashiering functions in closing checks and end of shift paperwork. Perform opening and closing procedures and side work duties according to station rotation assignment. Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management. Property Details Our home-style hotel is within walking distance of a lively mix of shops and restaurants, including the Market at Mill Run Shopping Center. Visitors will enjoy easy access to Interstate 270, Interstate 70 and Interstate 71 from our hotel. Guests are at home in a spacious suite at our Columbus hotel. They will wake up each morning to a complimentary hot full breakfast in the cozy lodge. They can relax after a long day with complimentary evening social served Monday through Thursday. Guests can savor all the comforts of home, including complimentary internet access throughout our hotel. We offer unparalleled hospitality at our hotel in Hilliard, Ohio. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Mar 04, 2024
Full time
Job Summary The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area. Responsibilities QUALIFICATIONS: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately. Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner. Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests' stay Greet and seat guests at appropriate tables in a timely manner. Ensure quality control of menus with regard to cleanliness and appearance. Clear clean and reset tables/hotel spaces per client request or management instruction Ensuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest or offer appropriate alternatives. Communicate with all departments regarding in house VIPs and any special requests/needs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Ability to answer the telephone according to standards. Have a complete knowledge of standards of service for receiving a room service order. Have a thorough knowledge of menus and current specials in all applicable departments. Carry out cashiering functions in closing checks and end of shift paperwork. Perform opening and closing procedures and side work duties according to station rotation assignment. Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management. Property Details Our home-style hotel is within walking distance of a lively mix of shops and restaurants, including the Market at Mill Run Shopping Center. Visitors will enjoy easy access to Interstate 270, Interstate 70 and Interstate 71 from our hotel. Guests are at home in a spacious suite at our Columbus hotel. They will wake up each morning to a complimentary hot full breakfast in the cozy lodge. They can relax after a long day with complimentary evening social served Monday through Thursday. Guests can savor all the comforts of home, including complimentary internet access throughout our hotel. We offer unparalleled hospitality at our hotel in Hilliard, Ohio. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
We are looking for a Pastry Ched to join our BOH team Reporting to the Chef de Cuisine, the Pastry Chef is responsible for safely preparing dishes required for a full-service restaurant. The ideal candidate must have previous kitchen experience, and be motivated by a desire to progress in a dynamic, fast-paced, and challenging environment. DUTIES AND RESPONSIBILITIES: Responsible for preparing food for service in a premium restaurant Prep (chopping, peeling, cutting) and stock cooking station with all the necessary ingredients and equipment Execute dishes with accuracy, speed, and detail; adhering to the recipes provided by the Chef de Cuisine; emphasis on presentation and garnishing Ascertain the quality and freshens of products Monitor stock and log shortages as required Keep a clean work station, including equipment and utensils; understand and abide by Health & Safety standards and Food Safe requirements SKILLS AND QUALIFICATIONS: Minimum 1-2 years related experience as a pastry chef Food Handling and Health & Safety training, an asset Skilled in various cooking methods; grilling, frying, sautéing Proficient in other culinary skills such as chopping, preparing mise en place, etc. Strong knife skills and workable knowledge of kitchen equipment Solid understanding of standard measurements and portions Energetic with a passion for food and a positive outlook Able to follow oral and written instructions Must exhibit a high degree of professionalism; (i.e. punctuality, dedication, well-groomed, mannerly) Excellent team player; camaraderie with all team members, BOH and FOH Must have physical stamina to lift moderate amounts of weight Ability to stand for long periods of time Ability to work weekends, holidays, mornings and nights WHY WORK FOR US? Competitive Wages Discounts at all Scale Hospitality Group Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Training, Development and Education Reimbursement SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
Mar 28, 2024
Full time
We are looking for a Pastry Ched to join our BOH team Reporting to the Chef de Cuisine, the Pastry Chef is responsible for safely preparing dishes required for a full-service restaurant. The ideal candidate must have previous kitchen experience, and be motivated by a desire to progress in a dynamic, fast-paced, and challenging environment. DUTIES AND RESPONSIBILITIES: Responsible for preparing food for service in a premium restaurant Prep (chopping, peeling, cutting) and stock cooking station with all the necessary ingredients and equipment Execute dishes with accuracy, speed, and detail; adhering to the recipes provided by the Chef de Cuisine; emphasis on presentation and garnishing Ascertain the quality and freshens of products Monitor stock and log shortages as required Keep a clean work station, including equipment and utensils; understand and abide by Health & Safety standards and Food Safe requirements SKILLS AND QUALIFICATIONS: Minimum 1-2 years related experience as a pastry chef Food Handling and Health & Safety training, an asset Skilled in various cooking methods; grilling, frying, sautéing Proficient in other culinary skills such as chopping, preparing mise en place, etc. Strong knife skills and workable knowledge of kitchen equipment Solid understanding of standard measurements and portions Energetic with a passion for food and a positive outlook Able to follow oral and written instructions Must exhibit a high degree of professionalism; (i.e. punctuality, dedication, well-groomed, mannerly) Excellent team player; camaraderie with all team members, BOH and FOH Must have physical stamina to lift moderate amounts of weight Ability to stand for long periods of time Ability to work weekends, holidays, mornings and nights WHY WORK FOR US? Competitive Wages Discounts at all Scale Hospitality Group Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Training, Development and Education Reimbursement SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
We are looking for a PREP COOK to join our BOH team Reporting to the Chef de Cuisine, the PREP COOK is responsible for safely preparing dishes required for a full-service restaurant. The ideal candidate must have previous kitchen experience, and be motivated by a desire to progress in a dynamic, fast-paced, and challenging environment. DUTIES AND RESPONSIBILITIES: Responsible for preparing food for service in a premium restaurant Prep (chopping, peeling, cutting) and stock cooking station with all the necessary ingredients and equipment Execute dishes with accuracy, speed, and detail; adhering to the recipes provided by the Chef de Cuisine; emphasis on presentation and garnishing Ascertain the quality and freshens of products Monitor stock and log shortages as required Keep a clean work station, including equipment and utensils; understand and abide by Health & Safety standards and Food Safe requirements Must be available on weekends SKILLS AND QUALIFICATIONS: Minimum 1-2 years related experience as a line cook Food Handling and Health & Safety training, an asset Skilled in various cooking methods; grilling, frying, sautéing Proficient in other culinary skills such as chopping, preparing mise en place, etc. Strong knife skills and workable knowledge of kitchen equipment Solid understanding of standard measurements and portions Energetic with a passion for food and a positive outlook Able to follow oral and written instructions Must exhibit a high degree of professionalism; (i.e. punctuality, dedication, well-groomed, mannerly) Excellent team player; camaraderie with all team members, BOH and FOH Must have physical stamina to lift moderate amounts of weight Ability to stand for long periods of time Ability to work weekends, holidays, mornings and nights WHY WORK FOR US? Competitive Wages Discounts at all Scale Hospitality Group Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Training, Development and Education Reimbursement SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
Mar 28, 2024
Full time
We are looking for a PREP COOK to join our BOH team Reporting to the Chef de Cuisine, the PREP COOK is responsible for safely preparing dishes required for a full-service restaurant. The ideal candidate must have previous kitchen experience, and be motivated by a desire to progress in a dynamic, fast-paced, and challenging environment. DUTIES AND RESPONSIBILITIES: Responsible for preparing food for service in a premium restaurant Prep (chopping, peeling, cutting) and stock cooking station with all the necessary ingredients and equipment Execute dishes with accuracy, speed, and detail; adhering to the recipes provided by the Chef de Cuisine; emphasis on presentation and garnishing Ascertain the quality and freshens of products Monitor stock and log shortages as required Keep a clean work station, including equipment and utensils; understand and abide by Health & Safety standards and Food Safe requirements Must be available on weekends SKILLS AND QUALIFICATIONS: Minimum 1-2 years related experience as a line cook Food Handling and Health & Safety training, an asset Skilled in various cooking methods; grilling, frying, sautéing Proficient in other culinary skills such as chopping, preparing mise en place, etc. Strong knife skills and workable knowledge of kitchen equipment Solid understanding of standard measurements and portions Energetic with a passion for food and a positive outlook Able to follow oral and written instructions Must exhibit a high degree of professionalism; (i.e. punctuality, dedication, well-groomed, mannerly) Excellent team player; camaraderie with all team members, BOH and FOH Must have physical stamina to lift moderate amounts of weight Ability to stand for long periods of time Ability to work weekends, holidays, mornings and nights WHY WORK FOR US? Competitive Wages Discounts at all Scale Hospitality Group Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Training, Development and Education Reimbursement SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
We are looking for a LINE COOK to join our BOH team Reporting to the Chef de Cuisine, the LINE COOK is responsible for safely preparing dishes required for a full-service restaurant. The ideal candidate must have previous kitchen experience, and be motivated by a desire to progress in a dynamic, fast-paced, and challenging environment. DUTIES AND RESPONSIBILITIES: Responsible for preparing food for service in a premium restaurant Prep (chopping, peeling, cutting) and stock cooking station with all the necessary ingredients and equipment Execute dishes with accuracy, speed, and detail; adhering to the recipes provided by the Chef de Cuisine; emphasis on presentation and garnishing Ascertain the quality and freshens of products Monitor stock and log shortages as required Keep a clean work station, including equipment and utensils; understand and abide by Health & Safety standards and Food Safe requirements SKILLS AND QUALIFICATIONS: Minimum 1-2 years related experience as a line cook Food Handling and Health & Safety training, an asset Skilled in various cooking methods; grilling, frying, sautéing Proficient in other culinary skills such as chopping, preparing mise en place, etc. Strong knife skills and workable knowledge of kitchen equipment Solid understanding of standard measurements and portions Energetic with a passion for food and a positive outlook Able to follow oral and written instructions Must exhibit a high degree of professionalism; (i.e. punctuality, dedication, well-groomed, mannerly) Excellent team player; camaraderie with all team members, BOH and FOH Must have physical stamina to lift moderate amounts of weight Ability to stand for long periods of time Ability to work weekends, holidays, mornings and nights WHY WORK FOR US? Competitive Wages Discounts at all ICONINK/Scale Hospitality Group Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Training, Development and Education Reimbursement Growth Opportunities SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
Mar 28, 2024
Full time
We are looking for a LINE COOK to join our BOH team Reporting to the Chef de Cuisine, the LINE COOK is responsible for safely preparing dishes required for a full-service restaurant. The ideal candidate must have previous kitchen experience, and be motivated by a desire to progress in a dynamic, fast-paced, and challenging environment. DUTIES AND RESPONSIBILITIES: Responsible for preparing food for service in a premium restaurant Prep (chopping, peeling, cutting) and stock cooking station with all the necessary ingredients and equipment Execute dishes with accuracy, speed, and detail; adhering to the recipes provided by the Chef de Cuisine; emphasis on presentation and garnishing Ascertain the quality and freshens of products Monitor stock and log shortages as required Keep a clean work station, including equipment and utensils; understand and abide by Health & Safety standards and Food Safe requirements SKILLS AND QUALIFICATIONS: Minimum 1-2 years related experience as a line cook Food Handling and Health & Safety training, an asset Skilled in various cooking methods; grilling, frying, sautéing Proficient in other culinary skills such as chopping, preparing mise en place, etc. Strong knife skills and workable knowledge of kitchen equipment Solid understanding of standard measurements and portions Energetic with a passion for food and a positive outlook Able to follow oral and written instructions Must exhibit a high degree of professionalism; (i.e. punctuality, dedication, well-groomed, mannerly) Excellent team player; camaraderie with all team members, BOH and FOH Must have physical stamina to lift moderate amounts of weight Ability to stand for long periods of time Ability to work weekends, holidays, mornings and nights WHY WORK FOR US? Competitive Wages Discounts at all ICONINK/Scale Hospitality Group Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Training, Development and Education Reimbursement Growth Opportunities SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
Lead Culinary Adventures in Bar Harbor: Join Us as a Food and Beverage Swing Supervisor! Ready to embrace a dynamic role covering multiple dining venues in the heart of Bar Harbor? We're seeking a versatile and organized individual to oversee operations at our various dining locations on respective managers' days off. Your leadership will be instrumental in ensuring a seamless and exceptional dining experience for our guests. As a F&B Swing Supervisor, you will help manage day-to-day operations at our dining venues, providing leadership in the absence of individual managers. Coordinate with respective managers and staff, ensuring smooth transitions and maintaining high service standards. Contribute to creating a positive and memorable guest experience across all dining establishments. We are a family-oriented dining establishment, committed to providing an array of culinary experiences in the heart of Bar Harbor. Recognized for our dedication to hospitality, we prioritize creating an inclusive workplace where your leadership skills can thrive. What We Offer: Diverse Culinary Settings: Oversee operations in a range of dining venues, contributing to the vibrancy of Bar Harbor's culinary scene. Collaborative Team: Join a dining team that values versatility, teamwork, and ensures your success in this pivotal role. Opportunities for Growth: Explore avenues for professional development within our expanding dining family. You will be working your magic on a full-time seasonal basis from early May to October. This is a full-time position that requires weekends, nights, and holidays. What you may not know is that we also have amazing benefits and perks: Start earning PPL (Paid Personal Leave), An employee will earn 1 hour of paid personal leave for every 40 hours worked during the calendar year. Teladoc Virtual Care - Talk to a doctor, therapist, or medical expert anywhere you are by phone or video. For only a $25 monthly charge you would have virtual access to care for a wide range or medical conditions and mental health issues. There is a $0 copay and spouse/dependent(s) are eligible to use the service for free. Dental Insurance - Our dental plan is amazing. It is a gem. You get up to 4 cleanings a year and so much more. We pay 80% of the cost. End of Season Bonus. Heating savings program in partnership with Irving and Dead River - save on heating oil and propane. Core Values Program - earn points for branded swag! Referral Bonus - up to $1,000 per new full-time employee you refer. Discounts on hotel stays (our portfolio, and at selected New England Inns & Resorts collection hotels), dining, and spa services. Employee Recognition Programs. Employee Assistance Program (EAP) - Experienced counseling, free & anonymous. Employee Relief Fund - Financial support for unexpected situations. Mostly funded by our awesome teammates! Annual Flu Shot Clinic. Witham Family Hotels Gala - an annual event that recognizes YOU! Here are some more details: Responsibilities: Helps manage Food & Beverage on day-to-day operations. Preserve excellent levels of internal and external customer service. Identify customers' needs and respond proactively to all their concerns. Comply with all health and safety regulations. You must possess interpersonal, decision-making, leadership, communication, problem-solving, and customer service skills. Performs additional duties as assigned. Skills Required: Completion of secondary school should be required Diploma or degree in business management or tourism related field would be an asset Leadership skills Flexibility Adaptability Inventory management Conflict resolution Ability to work under pressure Ability to multi-task Good organizational skills Wage: Starting at $22 an hour. Experience / Education: Prior customer service experience is preferred. High School diploma and/or equivalent work experience Performance Measurement: 90 day performance review, annual performance review, attendance, productivity, feedback from others Physical Demands: Work is performed in a hotel/office environment. Requires flexible working hours including nights and weekends; Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Potentially requires extended periods of walking or standing. There is also the potential for kneeling and lifting of objects up to 40lbs. If you have a passion for culinary leadership, enjoy managing diverse dining environments, and have the desire to be a key player in our diverse food and beverage offerings, we invite you to join us in Bar Harbor! Apply Now and help Lead Culinary Adventures in Bar Harbor, Maine!
Mar 27, 2024
Full time
Lead Culinary Adventures in Bar Harbor: Join Us as a Food and Beverage Swing Supervisor! Ready to embrace a dynamic role covering multiple dining venues in the heart of Bar Harbor? We're seeking a versatile and organized individual to oversee operations at our various dining locations on respective managers' days off. Your leadership will be instrumental in ensuring a seamless and exceptional dining experience for our guests. As a F&B Swing Supervisor, you will help manage day-to-day operations at our dining venues, providing leadership in the absence of individual managers. Coordinate with respective managers and staff, ensuring smooth transitions and maintaining high service standards. Contribute to creating a positive and memorable guest experience across all dining establishments. We are a family-oriented dining establishment, committed to providing an array of culinary experiences in the heart of Bar Harbor. Recognized for our dedication to hospitality, we prioritize creating an inclusive workplace where your leadership skills can thrive. What We Offer: Diverse Culinary Settings: Oversee operations in a range of dining venues, contributing to the vibrancy of Bar Harbor's culinary scene. Collaborative Team: Join a dining team that values versatility, teamwork, and ensures your success in this pivotal role. Opportunities for Growth: Explore avenues for professional development within our expanding dining family. You will be working your magic on a full-time seasonal basis from early May to October. This is a full-time position that requires weekends, nights, and holidays. What you may not know is that we also have amazing benefits and perks: Start earning PPL (Paid Personal Leave), An employee will earn 1 hour of paid personal leave for every 40 hours worked during the calendar year. Teladoc Virtual Care - Talk to a doctor, therapist, or medical expert anywhere you are by phone or video. For only a $25 monthly charge you would have virtual access to care for a wide range or medical conditions and mental health issues. There is a $0 copay and spouse/dependent(s) are eligible to use the service for free. Dental Insurance - Our dental plan is amazing. It is a gem. You get up to 4 cleanings a year and so much more. We pay 80% of the cost. End of Season Bonus. Heating savings program in partnership with Irving and Dead River - save on heating oil and propane. Core Values Program - earn points for branded swag! Referral Bonus - up to $1,000 per new full-time employee you refer. Discounts on hotel stays (our portfolio, and at selected New England Inns & Resorts collection hotels), dining, and spa services. Employee Recognition Programs. Employee Assistance Program (EAP) - Experienced counseling, free & anonymous. Employee Relief Fund - Financial support for unexpected situations. Mostly funded by our awesome teammates! Annual Flu Shot Clinic. Witham Family Hotels Gala - an annual event that recognizes YOU! Here are some more details: Responsibilities: Helps manage Food & Beverage on day-to-day operations. Preserve excellent levels of internal and external customer service. Identify customers' needs and respond proactively to all their concerns. Comply with all health and safety regulations. You must possess interpersonal, decision-making, leadership, communication, problem-solving, and customer service skills. Performs additional duties as assigned. Skills Required: Completion of secondary school should be required Diploma or degree in business management or tourism related field would be an asset Leadership skills Flexibility Adaptability Inventory management Conflict resolution Ability to work under pressure Ability to multi-task Good organizational skills Wage: Starting at $22 an hour. Experience / Education: Prior customer service experience is preferred. High School diploma and/or equivalent work experience Performance Measurement: 90 day performance review, annual performance review, attendance, productivity, feedback from others Physical Demands: Work is performed in a hotel/office environment. Requires flexible working hours including nights and weekends; Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Potentially requires extended periods of walking or standing. There is also the potential for kneeling and lifting of objects up to 40lbs. If you have a passion for culinary leadership, enjoy managing diverse dining environments, and have the desire to be a key player in our diverse food and beverage offerings, we invite you to join us in Bar Harbor! Apply Now and help Lead Culinary Adventures in Bar Harbor, Maine!
Food & Beverage Supervisor Job Details Level Experienced Job Location Hotel Blackhawk - Davenport, IA Position Type Full Time Job Shift Any ESSENTIAL DUTIES AND RESPONSIBILITIES Come and be a part of history! Hotel Blackhawk; a hotel with a century of elegance, located in downtown Davenport, Iowa, is looking for a Food & Beverage Supervisor to lead at Bix Bistro, Rise coffeeshop and our bowling lounge. Join a team that knows how to have fun while working hard! A team that shares passion, perseverance and humility. Guest Services: 60% Interacts with guests to obtain feedback on product quality and service levels Responds to and handles guest problems and complaints Observes service behaviors of employees and provides feedback to individuals and managers Assist with service during heavy meal times Managerial Tasks: 20% Provides direction for all day-to-day operations Assist with recruitment, hiring, and training of all F&B staff Impose disciplinary action when necessary Conducts annual performance reviews for all F&B hourly staff Administrative Tasks: 20% Keep a clean work area according to health and kitchen standards Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Ensures property policies are administered fairly and consistently Manage inventory of all front of the house kitchen items, BDT, and Banquets Assist with the creation and implementation of new menu items Maintain a low labor cost Assist with scheduling all Bix, BDT, and Banquet employees based on occupancy, events, and employee status Attend all BEO, F&B, Culinary, and staff meetings Ensures compliance with tip distribution, safe service of alcohol, food handling, and sanitation standards This full time positions comes with a full benefit package after 90 days to include optional health benefits, supplemental insurances, company paid $50,000 life insurance, holiday pay, accrued PTO, travel discounts, meal discounts and more. Qualifications QUALIFICATIONS/SKILLS: each essential duty satisfactorily. skill, and/or ability required. To perform this job successfully, an individual must be able to perform The requirements listed below are representative of the knowledge, High School Diploma or Equivalent Ability to read and write in English Ability to read and comprehend instructions, short correspondence, and memos Ability to write correspondence Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees May be required to compute basic arithmetic Availability on weekends and holidays Must be able to pass a background check DESIRED QUALIFICATIONS: Associates Degree in Hospitality or related field with two years ofexperience in a Food & Beverage role. PHYSICAL DEMANDS: While performing the duties of this job, the person must be able tofrequently move about inside the kitchen and dining areas. WORK SCHEDULE: Work a full time varied schedule including days, nights, weekdays, andweekends as assigned by the Food & Beverage Manager/ Director.
Mar 27, 2024
Full time
Food & Beverage Supervisor Job Details Level Experienced Job Location Hotel Blackhawk - Davenport, IA Position Type Full Time Job Shift Any ESSENTIAL DUTIES AND RESPONSIBILITIES Come and be a part of history! Hotel Blackhawk; a hotel with a century of elegance, located in downtown Davenport, Iowa, is looking for a Food & Beverage Supervisor to lead at Bix Bistro, Rise coffeeshop and our bowling lounge. Join a team that knows how to have fun while working hard! A team that shares passion, perseverance and humility. Guest Services: 60% Interacts with guests to obtain feedback on product quality and service levels Responds to and handles guest problems and complaints Observes service behaviors of employees and provides feedback to individuals and managers Assist with service during heavy meal times Managerial Tasks: 20% Provides direction for all day-to-day operations Assist with recruitment, hiring, and training of all F&B staff Impose disciplinary action when necessary Conducts annual performance reviews for all F&B hourly staff Administrative Tasks: 20% Keep a clean work area according to health and kitchen standards Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Ensures property policies are administered fairly and consistently Manage inventory of all front of the house kitchen items, BDT, and Banquets Assist with the creation and implementation of new menu items Maintain a low labor cost Assist with scheduling all Bix, BDT, and Banquet employees based on occupancy, events, and employee status Attend all BEO, F&B, Culinary, and staff meetings Ensures compliance with tip distribution, safe service of alcohol, food handling, and sanitation standards This full time positions comes with a full benefit package after 90 days to include optional health benefits, supplemental insurances, company paid $50,000 life insurance, holiday pay, accrued PTO, travel discounts, meal discounts and more. Qualifications QUALIFICATIONS/SKILLS: each essential duty satisfactorily. skill, and/or ability required. To perform this job successfully, an individual must be able to perform The requirements listed below are representative of the knowledge, High School Diploma or Equivalent Ability to read and write in English Ability to read and comprehend instructions, short correspondence, and memos Ability to write correspondence Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees May be required to compute basic arithmetic Availability on weekends and holidays Must be able to pass a background check DESIRED QUALIFICATIONS: Associates Degree in Hospitality or related field with two years ofexperience in a Food & Beverage role. PHYSICAL DEMANDS: While performing the duties of this job, the person must be able tofrequently move about inside the kitchen and dining areas. WORK SCHEDULE: Work a full time varied schedule including days, nights, weekdays, andweekends as assigned by the Food & Beverage Manager/ Director.
Job Summary The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area. Responsibilities QUALIFICATIONS: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately. Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner. Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests' stay Greet and seat guests at appropriate tables in a timely manner. Ensure quality control of menus with regard to cleanliness and appearance. Clear clean and reset tables/hotel spaces per client request or management instruction Ensuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest or offer appropriate alternatives. Communicate with all departments regarding in house VIPs and any special requests/needs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Ability to answer the telephone according to standards. Have a complete knowledge of standards of service for receiving a room service order. Have a thorough knowledge of menus and current specials in all applicable departments. Carry out cashiering functions in closing checks and end of shift paperwork. Perform opening and closing procedures and side work duties according to station rotation assignment. Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management. Property Details Welcome home to Homewood Suites by Hilton Southwind-Hacks Cross. Travelers will discover a country home minutes from Interstate 240, and convenient to Memphis International (MEM) Airport. Located across from TPC Southwind - home of the PGA St Jude Classic - this all-suite Memphis, TN hotel is within 20 minutes of almost anywhere in Memphis. A fitness center with modern cardio equipment, free weights and a pool allow guests to maintain any exercise program. This all-suite hotel features an outdoor basketball court in addition to an outdoor sports ground for volleyball and soccer. We have a wide range of great restaurants within walking distance. Whether guests are in Memphis on business, to visit Graceland, attend the NBA Memphis Grizzlies at FedEx Forum, discover Beale Street, or take in the National Civil Rights Museum, they'll arrive to a host of included extras and a warm Tennessee welcome at Homewood Suites by Hilton Southwind-Hacks Cross. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Mar 26, 2024
Full time
Job Summary The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area. Responsibilities QUALIFICATIONS: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately. Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner. Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests' stay Greet and seat guests at appropriate tables in a timely manner. Ensure quality control of menus with regard to cleanliness and appearance. Clear clean and reset tables/hotel spaces per client request or management instruction Ensuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest or offer appropriate alternatives. Communicate with all departments regarding in house VIPs and any special requests/needs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Ability to answer the telephone according to standards. Have a complete knowledge of standards of service for receiving a room service order. Have a thorough knowledge of menus and current specials in all applicable departments. Carry out cashiering functions in closing checks and end of shift paperwork. Perform opening and closing procedures and side work duties according to station rotation assignment. Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management. Property Details Welcome home to Homewood Suites by Hilton Southwind-Hacks Cross. Travelers will discover a country home minutes from Interstate 240, and convenient to Memphis International (MEM) Airport. Located across from TPC Southwind - home of the PGA St Jude Classic - this all-suite Memphis, TN hotel is within 20 minutes of almost anywhere in Memphis. A fitness center with modern cardio equipment, free weights and a pool allow guests to maintain any exercise program. This all-suite hotel features an outdoor basketball court in addition to an outdoor sports ground for volleyball and soccer. We have a wide range of great restaurants within walking distance. Whether guests are in Memphis on business, to visit Graceland, attend the NBA Memphis Grizzlies at FedEx Forum, discover Beale Street, or take in the National Civil Rights Museum, they'll arrive to a host of included extras and a warm Tennessee welcome at Homewood Suites by Hilton Southwind-Hacks Cross. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Definition: Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and associate satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Perform all methods of cookery, portion control, garnishing of dishes and follow recipes in accordance with standards set forth by the Resort Executive Chef. Follow direction of Resort Executive Chef, and Managing Chef in maintaining the highest standards of food quality, taste and production. Responsible for various assigned work stations within the kitchen, which include, but are not limited to, working with equipment such as, knives, steamers, sauté station, frying, ovens, braiser, steam kettle, char broiler, griddle, rotisserie, smokers, woks, slicers, food processors, etc . The Associate will artfully prepare wholesome foods as directed either verbally or by reading order tickets or banquet event orders in accordance with the property standard recipes and presentation techniques, while maintaining all applicable Texas state sanitation rules and regulations. General Duties: The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions. Delivers superior internal and external Texas Hill Country Hospitality, by ensuring every interaction includes outgoing and proactive guest service. Last and certainly not least, work harmoniously with fellow Associates. • Interview, recommend hire, and wage for open positions. • Recommend Budget Needs for each area of oversight. • Recommend Capex Equipment needs for areas of Oversight. • Update all Menu Engineering Tools each month. • Update all Costs in Inventory Sheets each month. • Ensure proper Inventory of Kitchen and month end counts are accurate. • Recommend increase or decrease in staffing levels depending on business. • Create all necessary menus in a costed format as requested by the Chef. • Create and keep current all menu Training Documents. • Hold team accountable for all Line Checks, Prep Lists, and Orders. • Assist in the management of the Stewarding Team as needed. • Supervises kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. • Sets a positive example for guest relations. • Ensures associates understand expectations and parameters. • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. • Maintains purchasing, receiving and food storage standards. • Ensure the quality of the food items and notify manager if a product does not meet specifications. • Ensure production of food in a timely manner. • Prepare food so that quality, taste and appearance of food is in accordance with Horseshoe Bay Resort standards. • Control proper usage and rotation of food. • Ensure food quality and appearance on buffet, and plated food, is in accordance with HSB Resort standards. • Alert Chef or direct supervisor to any food quality issues that could have an adverse effect on HSB Resort culinary operations or our members and guests. • Maintain top organization and cleanliness in all walk-in coolers and food storage areas on a daily basis. • Maintain a neat, clean and sanitary workstation. • Ensure outlined prep is completed in a timely manner for the next shift. • Assist other departments as requested. • Carry out duties and responsibilities of job as deemed necessary by Resort Executive Chef, Managing Chef or Sous Chef on duty, be willing to see and adjust to changes which may occur in work environment and/or workload. • Make sound judgment calls and decisions based upon principles set forth by the HSB Resort culinary management team. • Operate within established guidelines, policies, standards and constraints set forth by HSB Resort. • Perform other job duties as assigned • Adhere to all Property and Department standards including Safety Guidelines. • Attend all Property and Departmental Trainings and Meetings as instructed. • Wash, slice, peel and/or cut various foods to prepare for cooking or serving. • Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling or piercing them with utensils. • Ensure work procedures, quality standards and menu specifications are adhered to. • In an open kitchen, Member and Guest interaction are a must. Engage the Member/Guest each time they are within 10 feet of your area. Explain product, ask questions and build positive relationships with the our Member/guests. • Coordinate and communicate on orders with dining room team. Complete opening, closing and other side duties as assigned by the supervisors. • Be in constant communication with Lead Cook and Sous Chefs. • Pass all tests given including the training in order to retain the knowledge needed to be an effective team member. • Maintain a well-groomed, neat and clean appearance, in accordance with our Property and Local Health Code Standards • Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards. Perform all duties as assigned by Culinary and Property Leadership. Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away. Assist cooks and kitchen staff with various tasks as needed and provide cooks with needed items. Ensure the quality of the food items and notify manager if a product does not meet specifications. Inform Chef of any excess food items that can be used in daily specials of elsewhere. Maintain food logs for all food products. Communicate any assistance needed during busy periods to the Chef to insure optimum service to customers. Estimates daily production needs on a weekly basis and communicates production needs to kitchen team daily. Ensures Horseshoe Bay Resort policies are administered fairly and consistently. Assists Chef with all kitchen operations. Recognizes superior quality products, presentations and flavor. Empowers associates to provide excellent customer service. Strives to improve service performance through direct feedback from Medallia and Member Reviews. Ensures compliance with all local, state and federal (e.g., OSHA, ASI and Health Department) regulations. Follows proper handling and right temperature of all food products. Communicates performance expectations in accordance with job descriptions for each position. Participates in the associate performance appraisal process, providing feedback as needed. Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary. Recognizes success performance and produces desired results. This person in this position will have to have excellent communication skills; basic level of computer knowledge; proficient with Microsoft Word, Excel; experience with Agilysys preferred. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. Trains associates in safety procedures. Operates and maintains all department equipment and reports malfunctions. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartmental). Leads shifts while personally preparing food items and executing requests based on required specifications. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Supervises and coordinates activities of cooks and workers engaged in food preparation. Checks the quality of raw and cooked food products to ensure that standards are met. Assists in determining how food should be presented and creates decorative food displays. In this position, you will be expected to be available to work in various locations of Food and Beverage outlets, placement depending on business levels. In addition, you will be expected to work holidays, nights and weekends as business demands, even if when your primary outlet is closed. Employment Standards: • Servsafe - Complete safety trainings and certifications for Manger Certificate • Food Safety - Maintain all cooks hold valid Food Handlers Certificate. Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state and federal regulations. • Integrity - Maintain confidentiality of proprietary information. . click apply for full job details
Mar 26, 2024
Full time
Definition: Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and associate satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Perform all methods of cookery, portion control, garnishing of dishes and follow recipes in accordance with standards set forth by the Resort Executive Chef. Follow direction of Resort Executive Chef, and Managing Chef in maintaining the highest standards of food quality, taste and production. Responsible for various assigned work stations within the kitchen, which include, but are not limited to, working with equipment such as, knives, steamers, sauté station, frying, ovens, braiser, steam kettle, char broiler, griddle, rotisserie, smokers, woks, slicers, food processors, etc . The Associate will artfully prepare wholesome foods as directed either verbally or by reading order tickets or banquet event orders in accordance with the property standard recipes and presentation techniques, while maintaining all applicable Texas state sanitation rules and regulations. General Duties: The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions. Delivers superior internal and external Texas Hill Country Hospitality, by ensuring every interaction includes outgoing and proactive guest service. Last and certainly not least, work harmoniously with fellow Associates. • Interview, recommend hire, and wage for open positions. • Recommend Budget Needs for each area of oversight. • Recommend Capex Equipment needs for areas of Oversight. • Update all Menu Engineering Tools each month. • Update all Costs in Inventory Sheets each month. • Ensure proper Inventory of Kitchen and month end counts are accurate. • Recommend increase or decrease in staffing levels depending on business. • Create all necessary menus in a costed format as requested by the Chef. • Create and keep current all menu Training Documents. • Hold team accountable for all Line Checks, Prep Lists, and Orders. • Assist in the management of the Stewarding Team as needed. • Supervises kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. • Sets a positive example for guest relations. • Ensures associates understand expectations and parameters. • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. • Maintains purchasing, receiving and food storage standards. • Ensure the quality of the food items and notify manager if a product does not meet specifications. • Ensure production of food in a timely manner. • Prepare food so that quality, taste and appearance of food is in accordance with Horseshoe Bay Resort standards. • Control proper usage and rotation of food. • Ensure food quality and appearance on buffet, and plated food, is in accordance with HSB Resort standards. • Alert Chef or direct supervisor to any food quality issues that could have an adverse effect on HSB Resort culinary operations or our members and guests. • Maintain top organization and cleanliness in all walk-in coolers and food storage areas on a daily basis. • Maintain a neat, clean and sanitary workstation. • Ensure outlined prep is completed in a timely manner for the next shift. • Assist other departments as requested. • Carry out duties and responsibilities of job as deemed necessary by Resort Executive Chef, Managing Chef or Sous Chef on duty, be willing to see and adjust to changes which may occur in work environment and/or workload. • Make sound judgment calls and decisions based upon principles set forth by the HSB Resort culinary management team. • Operate within established guidelines, policies, standards and constraints set forth by HSB Resort. • Perform other job duties as assigned • Adhere to all Property and Department standards including Safety Guidelines. • Attend all Property and Departmental Trainings and Meetings as instructed. • Wash, slice, peel and/or cut various foods to prepare for cooking or serving. • Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling or piercing them with utensils. • Ensure work procedures, quality standards and menu specifications are adhered to. • In an open kitchen, Member and Guest interaction are a must. Engage the Member/Guest each time they are within 10 feet of your area. Explain product, ask questions and build positive relationships with the our Member/guests. • Coordinate and communicate on orders with dining room team. Complete opening, closing and other side duties as assigned by the supervisors. • Be in constant communication with Lead Cook and Sous Chefs. • Pass all tests given including the training in order to retain the knowledge needed to be an effective team member. • Maintain a well-groomed, neat and clean appearance, in accordance with our Property and Local Health Code Standards • Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards. Perform all duties as assigned by Culinary and Property Leadership. Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away. Assist cooks and kitchen staff with various tasks as needed and provide cooks with needed items. Ensure the quality of the food items and notify manager if a product does not meet specifications. Inform Chef of any excess food items that can be used in daily specials of elsewhere. Maintain food logs for all food products. Communicate any assistance needed during busy periods to the Chef to insure optimum service to customers. Estimates daily production needs on a weekly basis and communicates production needs to kitchen team daily. Ensures Horseshoe Bay Resort policies are administered fairly and consistently. Assists Chef with all kitchen operations. Recognizes superior quality products, presentations and flavor. Empowers associates to provide excellent customer service. Strives to improve service performance through direct feedback from Medallia and Member Reviews. Ensures compliance with all local, state and federal (e.g., OSHA, ASI and Health Department) regulations. Follows proper handling and right temperature of all food products. Communicates performance expectations in accordance with job descriptions for each position. Participates in the associate performance appraisal process, providing feedback as needed. Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary. Recognizes success performance and produces desired results. This person in this position will have to have excellent communication skills; basic level of computer knowledge; proficient with Microsoft Word, Excel; experience with Agilysys preferred. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. Trains associates in safety procedures. Operates and maintains all department equipment and reports malfunctions. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartmental). Leads shifts while personally preparing food items and executing requests based on required specifications. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Supervises and coordinates activities of cooks and workers engaged in food preparation. Checks the quality of raw and cooked food products to ensure that standards are met. Assists in determining how food should be presented and creates decorative food displays. In this position, you will be expected to be available to work in various locations of Food and Beverage outlets, placement depending on business levels. In addition, you will be expected to work holidays, nights and weekends as business demands, even if when your primary outlet is closed. Employment Standards: • Servsafe - Complete safety trainings and certifications for Manger Certificate • Food Safety - Maintain all cooks hold valid Food Handlers Certificate. Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state and federal regulations. • Integrity - Maintain confidentiality of proprietary information. . click apply for full job details
Job Summary The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area. Responsibilities QUALIFICATIONS: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately. Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner. Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests' stay Greet and seat guests at appropriate tables in a timely manner. Ensure quality control of menus with regard to cleanliness and appearance. Clear clean and reset tables/hotel spaces per client request or management instruction Ensuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest or offer appropriate alternatives. Communicate with all departments regarding in house VIPs and any special requests/needs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Ability to answer the telephone according to standards. Have a complete knowledge of standards of service for receiving a room service order. Have a thorough knowledge of menus and current specials in all applicable departments. Carry out cashiering functions in closing checks and end of shift paperwork. Perform opening and closing procedures and side work duties according to station rotation assignment. Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management. Property Details Experience the best in Bismarck lodging at the Fairfield Inn & Suites Bismarck North. Travelers enjoy our modern & comfortable hotel which is conveniently located near Bismarck State College & the North Dakota State Capitol Building. Guests can gear up for the day by enjoying our complimentary delicious hot breakfast and then hit the links at nearby Pebble Creek or Riverwood Golf Courses. Then, unwind with some retail therapy at the Kirkwood Mall or observe the beauty of nature at the Fort Abraham Lincoln State Park. Families will love our close proximity to Dakota Zoo or Raging Rivers Waterpark too! Business travelers can rest easy with our close proximity to St. Alexius Medical Center & MDU Resource Group or catch up at our 24 hour business center. Whether guests are in town for business or fun, we are the right spot for everyone. At the Fairfield Inn & Suites Bismarck North, our guests are our priority. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Mar 26, 2024
Full time
Job Summary The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area. Responsibilities QUALIFICATIONS: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately. Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner. Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests' stay Greet and seat guests at appropriate tables in a timely manner. Ensure quality control of menus with regard to cleanliness and appearance. Clear clean and reset tables/hotel spaces per client request or management instruction Ensuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest or offer appropriate alternatives. Communicate with all departments regarding in house VIPs and any special requests/needs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Ability to answer the telephone according to standards. Have a complete knowledge of standards of service for receiving a room service order. Have a thorough knowledge of menus and current specials in all applicable departments. Carry out cashiering functions in closing checks and end of shift paperwork. Perform opening and closing procedures and side work duties according to station rotation assignment. Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management. Property Details Experience the best in Bismarck lodging at the Fairfield Inn & Suites Bismarck North. Travelers enjoy our modern & comfortable hotel which is conveniently located near Bismarck State College & the North Dakota State Capitol Building. Guests can gear up for the day by enjoying our complimentary delicious hot breakfast and then hit the links at nearby Pebble Creek or Riverwood Golf Courses. Then, unwind with some retail therapy at the Kirkwood Mall or observe the beauty of nature at the Fort Abraham Lincoln State Park. Families will love our close proximity to Dakota Zoo or Raging Rivers Waterpark too! Business travelers can rest easy with our close proximity to St. Alexius Medical Center & MDU Resource Group or catch up at our 24 hour business center. Whether guests are in town for business or fun, we are the right spot for everyone. At the Fairfield Inn & Suites Bismarck North, our guests are our priority. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Overview The role of the Valet & Parking General Manager is to oversee and manage the hotel valet operation, parking and lot services by providing exceptional guest service and maintaining an environment of safety and risk prevention. Using top notch customer service skills, professionalism and through leading by example, the General Manager will create an atmosphere that caters to the many varying needs of hotel guests and visitors through effective team leadership and management. The General Manager will effectively communicate and execute VPNE policies, procedures and brand standards to optimize service and revenue while fostering a trustworthy client relationship. Responsibilities Be a business leader through demonstration of professionalism and integrity. Work directly with the hotel client to set strategic plans to ensure each operation is running smoothly. Effectively direct, train and manage location staff including training and development in a luxury environment. Drive and maintain top level service standards for the upscale nature of a luxury hotel. Perform financial management: maintain strict revenue control and manage profit & loss statement for location. Oversee payroll, staffing, Hours/OT and budget proactively. Understand and support key performance indicators for VPNE. Handle all team member relations issues in-house, using the People/HR as a resource when appropriate. Communicate with the People/HR team to understand and uphold processes and procedures. Build a dependable team (recruit, hire and train) in collaboration with Talent Acquisition department and onsite manager. Ensure safety and risk prevention. Mentor team members through ongoing coaching and training and foster a promotion from within culture Lead a positive and supportive culture to encourage growth opportunities for team members Enforce VPNE policies across all locations Qualifications Educational Requirements: Bachelor's degree in hospitality, business administration, or related field preferred or work related experience to match Years of Experience: 5+ years' progressive responsibility with proven leadership experience. Hotel experience required, luxury hotel, 5 diamond/star rating experience preferred 2+ years of account management 2+ years of client retention and relationship building Experience working directly with clients and maintaining accounts Strong organizational and training skills Ability to read, write and verbally communicate in English Be at least 18 years of age. Possesses a valid Driver's License in state of residency. Be able to pass a criminal background check and RMV check when overseeing a valet operation. Possess organization skills. Availability to work a flexible schedule including nights, weekends, and holidays. Language Skills: Proficient in English both verbally and written. Strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware. Benefits: Paid weekly Medical, Dental, Vision 401K with a match Education Reimbursement Growth & Promotion Opportunities Discount programs Short-term disability Accident insurance Life insurance VPNE Parking and Aloha Solutions is a family-owned, fun, people-dedicated and rapidly growing company headquartered in the Greater Boston Area. We are the support services business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our team members are energetic, friendly, and proactive in helping VPNE & Aloha build its brands. We are proud to be a recognized leader in the hospitality and healthcare industries, looking for people like you to help us drive our clients' business and build their brand.
Mar 26, 2024
Full time
Overview The role of the Valet & Parking General Manager is to oversee and manage the hotel valet operation, parking and lot services by providing exceptional guest service and maintaining an environment of safety and risk prevention. Using top notch customer service skills, professionalism and through leading by example, the General Manager will create an atmosphere that caters to the many varying needs of hotel guests and visitors through effective team leadership and management. The General Manager will effectively communicate and execute VPNE policies, procedures and brand standards to optimize service and revenue while fostering a trustworthy client relationship. Responsibilities Be a business leader through demonstration of professionalism and integrity. Work directly with the hotel client to set strategic plans to ensure each operation is running smoothly. Effectively direct, train and manage location staff including training and development in a luxury environment. Drive and maintain top level service standards for the upscale nature of a luxury hotel. Perform financial management: maintain strict revenue control and manage profit & loss statement for location. Oversee payroll, staffing, Hours/OT and budget proactively. Understand and support key performance indicators for VPNE. Handle all team member relations issues in-house, using the People/HR as a resource when appropriate. Communicate with the People/HR team to understand and uphold processes and procedures. Build a dependable team (recruit, hire and train) in collaboration with Talent Acquisition department and onsite manager. Ensure safety and risk prevention. Mentor team members through ongoing coaching and training and foster a promotion from within culture Lead a positive and supportive culture to encourage growth opportunities for team members Enforce VPNE policies across all locations Qualifications Educational Requirements: Bachelor's degree in hospitality, business administration, or related field preferred or work related experience to match Years of Experience: 5+ years' progressive responsibility with proven leadership experience. Hotel experience required, luxury hotel, 5 diamond/star rating experience preferred 2+ years of account management 2+ years of client retention and relationship building Experience working directly with clients and maintaining accounts Strong organizational and training skills Ability to read, write and verbally communicate in English Be at least 18 years of age. Possesses a valid Driver's License in state of residency. Be able to pass a criminal background check and RMV check when overseeing a valet operation. Possess organization skills. Availability to work a flexible schedule including nights, weekends, and holidays. Language Skills: Proficient in English both verbally and written. Strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware. Benefits: Paid weekly Medical, Dental, Vision 401K with a match Education Reimbursement Growth & Promotion Opportunities Discount programs Short-term disability Accident insurance Life insurance VPNE Parking and Aloha Solutions is a family-owned, fun, people-dedicated and rapidly growing company headquartered in the Greater Boston Area. We are the support services business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our team members are energetic, friendly, and proactive in helping VPNE & Aloha build its brands. We are proud to be a recognized leader in the hospitality and healthcare industries, looking for people like you to help us drive our clients' business and build their brand.