JOB SUMMARY: This position is responsible for dealing at assigned table games and ensuring the integrity of the games when functioning in the Supervisor capacity. Provides a friendly atmosphere, while providing excellent customer service. DIRECTLY SUPERVISES: WHEN FUNCTIONING AS A SUPERVISOR: DealerDealer Entertainer ESSENTIAL FUNCTIONS When functioning as a Dealer: Performs duties to deal assigned games and conducts assigned game according to established policies and procedures. Exchanges cash for gaming chips according to procedure. Controls the pace of the game and informs the Casino Games Supervisor of any request or unusual play. Provides proactive friendly and engaging service at assigned gaming table.When functioning as a Supervisor: Oversees the operations of assigned area, ensuring compliance with gaming regulations, internal controls and departmental policies and procedures. Supervise the Table Games staff within assigned area and ensure proper procedure is followed by all Dealers under their supervision while ensuring the integrity of the game. Verifies all gaming table transactions in supervised area. Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives. Employees will be evaluated periodically to determine suitability to continue in dual-rate function. May perform special assignments for upper management as requested. EDUCATION and/or EXPERIENCE: Table Games dealing experience with direct dealing experience of the games contained in assigned pit required and supervisory experience preferred. Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision. QUALIFICATIONS: Excellent supervisory, verbal communication and organizational skills Strong supervisory skills and must possess demonstrated leadership ability among peers. WORK ENVIRONMENT:Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 16, 2024
Full time
JOB SUMMARY: This position is responsible for dealing at assigned table games and ensuring the integrity of the games when functioning in the Supervisor capacity. Provides a friendly atmosphere, while providing excellent customer service. DIRECTLY SUPERVISES: WHEN FUNCTIONING AS A SUPERVISOR: DealerDealer Entertainer ESSENTIAL FUNCTIONS When functioning as a Dealer: Performs duties to deal assigned games and conducts assigned game according to established policies and procedures. Exchanges cash for gaming chips according to procedure. Controls the pace of the game and informs the Casino Games Supervisor of any request or unusual play. Provides proactive friendly and engaging service at assigned gaming table.When functioning as a Supervisor: Oversees the operations of assigned area, ensuring compliance with gaming regulations, internal controls and departmental policies and procedures. Supervise the Table Games staff within assigned area and ensure proper procedure is followed by all Dealers under their supervision while ensuring the integrity of the game. Verifies all gaming table transactions in supervised area. Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives. Employees will be evaluated periodically to determine suitability to continue in dual-rate function. May perform special assignments for upper management as requested. EDUCATION and/or EXPERIENCE: Table Games dealing experience with direct dealing experience of the games contained in assigned pit required and supervisory experience preferred. Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision. QUALIFICATIONS: Excellent supervisory, verbal communication and organizational skills Strong supervisory skills and must possess demonstrated leadership ability among peers. WORK ENVIRONMENT:Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Programs Fun and Free Employee EventsJOB SUMMARY: The Table Games Supervisor accurately administers and oversees the operations of an assigned area in compliance with casino regulations and procedures.ESSENTIAL JOB FUNCTIONS: Oversees all Dealers. Maintains bank floats and controls game movement determined for optimal playing time. Constructively trains and supervises Dealers to ensure proper procedures of casino rules and regulations. Works with other game areas to track and document players winning tax limits. Insures players' information is correctly input into the system. Verifies issuance of credit after all necessary signatures are confirmed. Tracks essential play and players. Relays any pertinent information to Supervisor. Settles minor disputes in a professional and timely manner or uses judgment to call surveillance team for assistance. Attends supervisory meetings as required by upper management and corporate offices. Able to maintain area with little supervision from upper management. Uses independent judgment in the interest of Harrah's to effectively recommend the hire, transfer, review, promote, discharge, reward, or discipline staff. Conducts timely performance reviews in accordance with company policies and procedures; provides feedback; coaching and development guidance utilizing a consistent, approachable demeanor while clearly articulating expectations. Ensures that each team member clearly understands and is held accountable for their respective performance expectations. Verbally communicates to guests and employees with utmost respect. Acts as role modes and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the fob and adheres to regulatory, departmental and company policies.QUALIFICATIONS: Must have gaming knowledge, which should include the actual dealing and supervising of at least two table games. Must have a broad knowledge of casino rules, regulations and procedures, with strong organizational, communication and leadership skills. Excellent customer service and employee skills are essential. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearancePHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including in and around assigned Pit area during entire shift. Must be able to bend, reach, kneel, twist and grip items as necessary. Must be able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Excellent vision (including peripheral) is needed to protect the games. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must be able to stand for 2- 3 hour increments. GAMING PERMIT: Non-Key
Mar 15, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Programs Fun and Free Employee EventsJOB SUMMARY: The Table Games Supervisor accurately administers and oversees the operations of an assigned area in compliance with casino regulations and procedures.ESSENTIAL JOB FUNCTIONS: Oversees all Dealers. Maintains bank floats and controls game movement determined for optimal playing time. Constructively trains and supervises Dealers to ensure proper procedures of casino rules and regulations. Works with other game areas to track and document players winning tax limits. Insures players' information is correctly input into the system. Verifies issuance of credit after all necessary signatures are confirmed. Tracks essential play and players. Relays any pertinent information to Supervisor. Settles minor disputes in a professional and timely manner or uses judgment to call surveillance team for assistance. Attends supervisory meetings as required by upper management and corporate offices. Able to maintain area with little supervision from upper management. Uses independent judgment in the interest of Harrah's to effectively recommend the hire, transfer, review, promote, discharge, reward, or discipline staff. Conducts timely performance reviews in accordance with company policies and procedures; provides feedback; coaching and development guidance utilizing a consistent, approachable demeanor while clearly articulating expectations. Ensures that each team member clearly understands and is held accountable for their respective performance expectations. Verbally communicates to guests and employees with utmost respect. Acts as role modes and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the fob and adheres to regulatory, departmental and company policies.QUALIFICATIONS: Must have gaming knowledge, which should include the actual dealing and supervising of at least two table games. Must have a broad knowledge of casino rules, regulations and procedures, with strong organizational, communication and leadership skills. Excellent customer service and employee skills are essential. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearancePHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including in and around assigned Pit area during entire shift. Must be able to bend, reach, kneel, twist and grip items as necessary. Must be able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Excellent vision (including peripheral) is needed to protect the games. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must be able to stand for 2- 3 hour increments. GAMING PERMIT: Non-Key
JOB SUMMARY:The incumbent in this position is responsiblefor developing an environment that creates excitement for guests and teammembers, promoting and retaining a highly skilled work force, placing specialemphasis on security of Caesars assets. This position is also responsible fordealing casino games as assigned in order to provide a courteous andentertaining experience for Caesars Entertainment guests and generate revenuefor the department KEY JOB FUNCTIONS: Displays a working knowledge of alltable games, house rules, counting methods and procedures covering each. Deals one or more games in order toprovide guests with courteous and accurate service and promotes an entertainingenvironment; maintains department standards of games productivity. Responsible for actively building andretaining customer relations. Hires, trains, motivates, evaluates,and supervises assigned personnel; coaches for success and continuingimprovement of team member skills. Assures that all coin and check racksare filled at all times. Settles disputes that arise fromguests in the Table Games area, referring those that are very difficult to theGames Manager or Director, Table Games. Assures guest development by 1)interacting with guests, 2) modeling interactive skills with guests and fellow teammembers and 3) making comp decisions. Remains alert to any unusual orquestionable activities being displayed by any Table Games employee or gamingguest and reports any situations to assigned superior. Observes problems or differencesbetween Table Games team members and gaming guests and provides assistance ifnecessary. EDUCATION and/or EXPERIENCE: High School Diploma or equivalent; CollegeDegree preferred Two or more years dealing experiencepreferred, with excellent guest service background QUALIFICATIONS: Literate and fluent in English Good communication skills, both verbaland written Good interpersonal skills, with emphasisin relationship building Good problem solving skills Good customer service skills, bothinternal and external Ability to communicate clearly and tactfully Ability to add accurately and figurepayoffs Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same. Adheres to all regulatory, company anddepartment policies and procedures PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS: Mustbe able to stand or walk for long periods of time (4 hours). Visual and auditory range must includeimmediate environment. Mobility to move about the property Musthave the manual dexterity to operate a computer and other necessary officeequipment. Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments). Qualifications:JOB SUMMARY:The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force, placing special emphasis on security of Caesars assets. This position is also responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department KEY JOB FUNCTIONS: Displays a working knowledge of all table games, house rules, counting methods and procedures covering each. Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity. Responsible for actively building and retaining customer relations. Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills. Assures that all coin and check racks are filled at all times. Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Games Manager or Director, Table Games. Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow team members and 3) making comp decisions. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior. Observes problems or differences between Table Games team members and gaming guests and provides assistance if necessary. EDUCATION and/or EXPERIENCE: High School Diploma or equivalent; College Degree preferred Two or more years dealing experience preferred, with excellent guest service background QUALIFICATIONS: Literate and fluent in English Good communication skills, both verbal and written Good interpersonal skills, with emphasis in relationship building Good problem solving skills Good customer service skills, both internal and external Ability to communicate clearly and tactfully Ability to add accurately and figure payoffs Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to stand or walk for long periods of time (4 hours). Visual and auditory range must include immediate environment. Mobility to move about the property Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 12, 2024
Full time
JOB SUMMARY:The incumbent in this position is responsiblefor developing an environment that creates excitement for guests and teammembers, promoting and retaining a highly skilled work force, placing specialemphasis on security of Caesars assets. This position is also responsible fordealing casino games as assigned in order to provide a courteous andentertaining experience for Caesars Entertainment guests and generate revenuefor the department KEY JOB FUNCTIONS: Displays a working knowledge of alltable games, house rules, counting methods and procedures covering each. Deals one or more games in order toprovide guests with courteous and accurate service and promotes an entertainingenvironment; maintains department standards of games productivity. Responsible for actively building andretaining customer relations. Hires, trains, motivates, evaluates,and supervises assigned personnel; coaches for success and continuingimprovement of team member skills. Assures that all coin and check racksare filled at all times. Settles disputes that arise fromguests in the Table Games area, referring those that are very difficult to theGames Manager or Director, Table Games. Assures guest development by 1)interacting with guests, 2) modeling interactive skills with guests and fellow teammembers and 3) making comp decisions. Remains alert to any unusual orquestionable activities being displayed by any Table Games employee or gamingguest and reports any situations to assigned superior. Observes problems or differencesbetween Table Games team members and gaming guests and provides assistance ifnecessary. EDUCATION and/or EXPERIENCE: High School Diploma or equivalent; CollegeDegree preferred Two or more years dealing experiencepreferred, with excellent guest service background QUALIFICATIONS: Literate and fluent in English Good communication skills, both verbaland written Good interpersonal skills, with emphasisin relationship building Good problem solving skills Good customer service skills, bothinternal and external Ability to communicate clearly and tactfully Ability to add accurately and figurepayoffs Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same. Adheres to all regulatory, company anddepartment policies and procedures PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS: Mustbe able to stand or walk for long periods of time (4 hours). Visual and auditory range must includeimmediate environment. Mobility to move about the property Musthave the manual dexterity to operate a computer and other necessary officeequipment. Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments). Qualifications:JOB SUMMARY:The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force, placing special emphasis on security of Caesars assets. This position is also responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department KEY JOB FUNCTIONS: Displays a working knowledge of all table games, house rules, counting methods and procedures covering each. Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity. Responsible for actively building and retaining customer relations. Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills. Assures that all coin and check racks are filled at all times. Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Games Manager or Director, Table Games. Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow team members and 3) making comp decisions. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior. Observes problems or differences between Table Games team members and gaming guests and provides assistance if necessary. EDUCATION and/or EXPERIENCE: High School Diploma or equivalent; College Degree preferred Two or more years dealing experience preferred, with excellent guest service background QUALIFICATIONS: Literate and fluent in English Good communication skills, both verbal and written Good interpersonal skills, with emphasis in relationship building Good problem solving skills Good customer service skills, both internal and external Ability to communicate clearly and tactfully Ability to add accurately and figure payoffs Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to stand or walk for long periods of time (4 hours). Visual and auditory range must include immediate environment. Mobility to move about the property Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Identified shifts will vary based on business needsStarting pay for this role is $8 per hour plus tips and may vary based on experienceJOB SUMMARY: The Table Games Dealer provides a professional and courteous service to our guests and creates an entertainment environment for all guests. ESSENTIAL JOB FUNCTIONS: Deals at an assigned table in accordance with established policies and procedures for the gaming entertainment of Harrah's guests. Maintains a continuous inspection of deck(s) and all other assigned gaming equipment, ensuring the security of assigned game at all times. Exchanges guest currency for gaming tokens and ensures the safety of all tokens and cash entrusted. Assists guests in playing and ensures adherence to established rules, policies and procedures. ADDITIONAL JOB DUTIES: Coordinates with Supervisors and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Table Games Supervisor, Casino Operations Manager or Assistant Casino Operations Manager. Interacts with guests and markets' Harrah's products and services Communicates all irregularities, safety hazards, and questions to Table Games Supervisor or Casino Operations Manager Adheres to regulatory, departmental and company policies Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same Other duties as assigned EDUCATION and/or EXPERIENCE: High School Diploma or GED preferred At least 6 months of live casino dealing experience is required and/or successful completion of a dealer program at an accredited institution or through Harrah's Ak-Chin dealing school. Pass an audition demonstrating adequate gaming propensity. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must possess strong money handling and documentation skills. Must meet Harrah's dealing standards in regard to rules, game knowledge and dealing. Must have knowledge of casino rules, procedures and regulations pertaining to the Table Games. Must be able to read, write, speak and understand English. Must be able to get along with co-workers and work as a team across departments and levels of management. Must present a well-groomed appearance. Deliver excellent customer service. Is able to operate in mentally and physically stressful situations. Must possess mathematical abilities including addition, subtraction, multiplication and division. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for extended periods of time. Must be able to maneuver to all areas of the casino. Must be able to bend, reach, kneel, twist and grip items. Must have sense of urgency and keep up with fast paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Excellent vision (including peripheral) is needed for game security. Must be able to respond to visual and aural cues. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Mar 11, 2024
Full time
Identified shifts will vary based on business needsStarting pay for this role is $8 per hour plus tips and may vary based on experienceJOB SUMMARY: The Table Games Dealer provides a professional and courteous service to our guests and creates an entertainment environment for all guests. ESSENTIAL JOB FUNCTIONS: Deals at an assigned table in accordance with established policies and procedures for the gaming entertainment of Harrah's guests. Maintains a continuous inspection of deck(s) and all other assigned gaming equipment, ensuring the security of assigned game at all times. Exchanges guest currency for gaming tokens and ensures the safety of all tokens and cash entrusted. Assists guests in playing and ensures adherence to established rules, policies and procedures. ADDITIONAL JOB DUTIES: Coordinates with Supervisors and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Table Games Supervisor, Casino Operations Manager or Assistant Casino Operations Manager. Interacts with guests and markets' Harrah's products and services Communicates all irregularities, safety hazards, and questions to Table Games Supervisor or Casino Operations Manager Adheres to regulatory, departmental and company policies Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same Other duties as assigned EDUCATION and/or EXPERIENCE: High School Diploma or GED preferred At least 6 months of live casino dealing experience is required and/or successful completion of a dealer program at an accredited institution or through Harrah's Ak-Chin dealing school. Pass an audition demonstrating adequate gaming propensity. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must possess strong money handling and documentation skills. Must meet Harrah's dealing standards in regard to rules, game knowledge and dealing. Must have knowledge of casino rules, procedures and regulations pertaining to the Table Games. Must be able to read, write, speak and understand English. Must be able to get along with co-workers and work as a team across departments and levels of management. Must present a well-groomed appearance. Deliver excellent customer service. Is able to operate in mentally and physically stressful situations. Must possess mathematical abilities including addition, subtraction, multiplication and division. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for extended periods of time. Must be able to maneuver to all areas of the casino. Must be able to bend, reach, kneel, twist and grip items. Must have sense of urgency and keep up with fast paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Excellent vision (including peripheral) is needed for game security. Must be able to respond to visual and aural cues. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Identified shifts will vary based on business needsThis is a salaried role and pay may vary based on experienceJOB SUMMARY:The Games Supervisor in Slots is responsible for monitoring and supervising the daily Slot and Keno floor operations on a specific shift, ensuring that courteous, prompt and outstanding service is provided by all employees. ESSENTIAL JOB FUNCTIONS: Responsible for interviewing, training, and selecting employees for the department Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed. Respond to and handle employee and guest concerns (grievances) in a timely and efficient manner. Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures. Responsible for planning, supervising and monitoring the work of the team members in assigned area(s). Directly responsible for training Slots and Keno Hosts, providing each with the knowledge and appropriate direction to perform his/her responsibilities. Observes, verifies and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate. ADDITIONAL JOB DUTIES: Oversees all significant monetary exchanges to ensure prompt and accurate execution of every transaction. Completes daily personnel assignments and reassigns personnel on floor based on business volume. Provide feedback from the slot floor to upper-management to provide superior customer service. Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines. Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction. Exercises appropriate discretion in identifying situations that require management attention. Ability to handle & secure keys within department guidelines. Adheres to regulatory, departmental and company policies. Responsible for casino operations on an assigned shift. Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same. Other duties as assigned. Qualifications:EDUCATION and/or EXPERIENCE: High school diploma, G.E.D. is required. Must possess strong supervisory and leadership skills. Successful completion of the Supervisor Leadership Assessment Program (SuperLAP) is required. Minimum 1-2 years previous experience in either Slots or Keno preferred. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Knowledge of casino rules, regulations and procedures pertinent to Casino Operations of Slots and Keno required. Must be flexible and able to work all shifts as needed. Must project professionalism and possess excellent verbal and written communication skills. Exhibits sound, decision-making qualities; motivates personnel and exhibits effective supervisory skills. Must have knowledge of ten key and computer skills. Ability to handle & secure keys within department guidelines. Must possess strong money handling and documentation skills. Must have knowledge of casino rules, procedures and regulations pertaining to Slot Operations. Must be able to get along with co-workers and work as a team across departments and levels of management. Have a basic knowledge of other games and services offered at the casino. Must be able to read, write, speak and understand English. Must present a well-groomed appearance. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Must be able to lift up to 40 pounds. Must be willing to assist in keeping the casino clean. Must be willing to approach and converse with strangers. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must have sense of urgency and keep up with fast-paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust. Must be able to respond to visual and aural cues. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 25, 2024
Full time
Identified shifts will vary based on business needsThis is a salaried role and pay may vary based on experienceJOB SUMMARY:The Games Supervisor in Slots is responsible for monitoring and supervising the daily Slot and Keno floor operations on a specific shift, ensuring that courteous, prompt and outstanding service is provided by all employees. ESSENTIAL JOB FUNCTIONS: Responsible for interviewing, training, and selecting employees for the department Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed. Respond to and handle employee and guest concerns (grievances) in a timely and efficient manner. Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures. Responsible for planning, supervising and monitoring the work of the team members in assigned area(s). Directly responsible for training Slots and Keno Hosts, providing each with the knowledge and appropriate direction to perform his/her responsibilities. Observes, verifies and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate. ADDITIONAL JOB DUTIES: Oversees all significant monetary exchanges to ensure prompt and accurate execution of every transaction. Completes daily personnel assignments and reassigns personnel on floor based on business volume. Provide feedback from the slot floor to upper-management to provide superior customer service. Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines. Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction. Exercises appropriate discretion in identifying situations that require management attention. Ability to handle & secure keys within department guidelines. Adheres to regulatory, departmental and company policies. Responsible for casino operations on an assigned shift. Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same. Other duties as assigned. Qualifications:EDUCATION and/or EXPERIENCE: High school diploma, G.E.D. is required. Must possess strong supervisory and leadership skills. Successful completion of the Supervisor Leadership Assessment Program (SuperLAP) is required. Minimum 1-2 years previous experience in either Slots or Keno preferred. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Knowledge of casino rules, regulations and procedures pertinent to Casino Operations of Slots and Keno required. Must be flexible and able to work all shifts as needed. Must project professionalism and possess excellent verbal and written communication skills. Exhibits sound, decision-making qualities; motivates personnel and exhibits effective supervisory skills. Must have knowledge of ten key and computer skills. Ability to handle & secure keys within department guidelines. Must possess strong money handling and documentation skills. Must have knowledge of casino rules, procedures and regulations pertaining to Slot Operations. Must be able to get along with co-workers and work as a team across departments and levels of management. Have a basic knowledge of other games and services offered at the casino. Must be able to read, write, speak and understand English. Must present a well-groomed appearance. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Must be able to lift up to 40 pounds. Must be willing to assist in keeping the casino clean. Must be willing to approach and converse with strangers. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must have sense of urgency and keep up with fast-paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust. Must be able to respond to visual and aural cues. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Identified shifts will vary based on business needsStarting pay for this role is $11.35 plus tips and may vary based on experienceJOB SUMMARY: Responsible for Bingo floor Sales, Cashiering, Prize master, and Caller while providing superior guest service. Essential Job Functions: Upbeat personality for all interactions with guests and fellow employees. Proactive in anticipating customer needs by continually searching for hands and customers in need of service. Handle customer disputes to ensure that all guests have an enjoyable experience. Become familiar with all guests, remembering names and little facts. Possesses strong money handling skills in selling paper and paying off winners including providing correct change using mental math. Knowledge of documentation required in transactions. Possesses a thorough working knowledge of the various Bingo games and equipment. Basic knowledge of other services and games offered at this property. Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and department guidelines. Exercises appropriate discretion in identifying situations that require management attention. Knowledge of calendar and special promotions and the ability to communicate them to the Bingo guests through one-on-one interactions and announcements. Coordinates with Bingo Supervisor and Security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to a Bingo Supervisor, Bingo Manager or Casino Manager. Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same. Must be able to work scheduled shifts and positions including providing coverage for staffing and business needs. Must be available to work any shift on any day. Additional Job Duties: Other duties as assigned EDUCATION and/or EXPERIENCE: High school diploma or equivalent experience is preferred. 1-3 years of customer service experience required QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must possess strong money handling and documentation skills. Must have knowledge of casino rules, procedures and regulations pertaining to Bingo Operations. Must be able to get along with co-workers and work as a team across departments and levels of management. Must present a well-groomed appearance. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the Bingo Hall. Must be able to lift up to 20 pounds. Must be able to push and pull up to 75 pounds Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must have sense of urgency and keep up with fast-paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust. Excellent vision (including peripheral) is needed for game security. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must have the manual dexterity and coordination to handle large quantities of bingo papers. DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Mar 25, 2024
Full time
Identified shifts will vary based on business needsStarting pay for this role is $11.35 plus tips and may vary based on experienceJOB SUMMARY: Responsible for Bingo floor Sales, Cashiering, Prize master, and Caller while providing superior guest service. Essential Job Functions: Upbeat personality for all interactions with guests and fellow employees. Proactive in anticipating customer needs by continually searching for hands and customers in need of service. Handle customer disputes to ensure that all guests have an enjoyable experience. Become familiar with all guests, remembering names and little facts. Possesses strong money handling skills in selling paper and paying off winners including providing correct change using mental math. Knowledge of documentation required in transactions. Possesses a thorough working knowledge of the various Bingo games and equipment. Basic knowledge of other services and games offered at this property. Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and department guidelines. Exercises appropriate discretion in identifying situations that require management attention. Knowledge of calendar and special promotions and the ability to communicate them to the Bingo guests through one-on-one interactions and announcements. Coordinates with Bingo Supervisor and Security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to a Bingo Supervisor, Bingo Manager or Casino Manager. Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same. Must be able to work scheduled shifts and positions including providing coverage for staffing and business needs. Must be available to work any shift on any day. Additional Job Duties: Other duties as assigned EDUCATION and/or EXPERIENCE: High school diploma or equivalent experience is preferred. 1-3 years of customer service experience required QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must possess strong money handling and documentation skills. Must have knowledge of casino rules, procedures and regulations pertaining to Bingo Operations. Must be able to get along with co-workers and work as a team across departments and levels of management. Must present a well-groomed appearance. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the Bingo Hall. Must be able to lift up to 20 pounds. Must be able to push and pull up to 75 pounds Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must have sense of urgency and keep up with fast-paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust. Excellent vision (including peripheral) is needed for game security. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must have the manual dexterity and coordination to handle large quantities of bingo papers. DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Mar 20, 2024
Full time
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOIN A TEAM THAT GOES ALL-IN ON YOUAre you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah's Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with youThis position creates an entertainment environment for all guests. Provide courteous, friendly, and prompt service in dealing table games.Our ideal candidate: High school diploma preferred. At least 6 months dealing experience is required and/or successful completion of dealer school or program at an accredited institution. Must possess strong money handling and documentation skills. Must meet Harrah's Resort Southern California standards regarding dealing skill, defined as game knowledge, accuracy, speed, and game protection. Knowledge of casino policies, procedures, and regulations pertaining to the Table Games. Must be able to work with touch screens and enter data. Must be able to get along with co-workers and work as a team across departments and level of management. Must present a well-groomed appearance.About the role: Upbeat interactions with all guests and team members. Proactive in anticipating guest needs. Dealers must be motivated in familiarizing themselves with all guests' names. Must possess money handling skill in providing chips for guests. Memorize rules of play, procedures and pay tables. Basic knowledge of other games and services offered at property. Routinely strives to build and achieve customer satisfaction. Exercises appropriate discretion in communications with customers. Remains acutely aware of attempts to cheat and can identify unusual guest behavior, alerting a Table Games Supervisor, Assistant Manager, or Table Games Manager. Acts as a role model and present oneself as a credit to Harrah's Resort Southern California and encourage others to do the same. Completes all compliance training and adheres to regulatory, departmental, and company policies. Remains knowledgeable on property amenities and can provide suggestions or answer guests' questions.A few more things: Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property. Must be able to bend, crouch, kneel, twist, lift and work at a desk. Must be able to stand while working for up to 2 hours at a time. Responds to visual and aural cues. Must be able to read, write, speak, and understand English. Must be able to acknowledge, greet, and converse in English with customers. Must be able to lift, pull, push, or carry up to 40 pounds. Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment. When on casino floor, must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.Depending on experience, pay starts at $11.00 per hour plus tips. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary.Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
Mar 20, 2024
Full time
JOIN A TEAM THAT GOES ALL-IN ON YOUAre you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah's Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with youThis position creates an entertainment environment for all guests. Provide courteous, friendly, and prompt service in dealing table games.Our ideal candidate: High school diploma preferred. At least 6 months dealing experience is required and/or successful completion of dealer school or program at an accredited institution. Must possess strong money handling and documentation skills. Must meet Harrah's Resort Southern California standards regarding dealing skill, defined as game knowledge, accuracy, speed, and game protection. Knowledge of casino policies, procedures, and regulations pertaining to the Table Games. Must be able to work with touch screens and enter data. Must be able to get along with co-workers and work as a team across departments and level of management. Must present a well-groomed appearance.About the role: Upbeat interactions with all guests and team members. Proactive in anticipating guest needs. Dealers must be motivated in familiarizing themselves with all guests' names. Must possess money handling skill in providing chips for guests. Memorize rules of play, procedures and pay tables. Basic knowledge of other games and services offered at property. Routinely strives to build and achieve customer satisfaction. Exercises appropriate discretion in communications with customers. Remains acutely aware of attempts to cheat and can identify unusual guest behavior, alerting a Table Games Supervisor, Assistant Manager, or Table Games Manager. Acts as a role model and present oneself as a credit to Harrah's Resort Southern California and encourage others to do the same. Completes all compliance training and adheres to regulatory, departmental, and company policies. Remains knowledgeable on property amenities and can provide suggestions or answer guests' questions.A few more things: Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property. Must be able to bend, crouch, kneel, twist, lift and work at a desk. Must be able to stand while working for up to 2 hours at a time. Responds to visual and aural cues. Must be able to read, write, speak, and understand English. Must be able to acknowledge, greet, and converse in English with customers. Must be able to lift, pull, push, or carry up to 40 pounds. Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment. When on casino floor, must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.Depending on experience, pay starts at $11.00 per hour plus tips. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary.Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
JOBSUMMARY: The Dual Rate Supervisor supervises the operations of two to eight table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and positive employee motivation and coaching. ESSENTIAL JOB FUNCTIONS: Operating two to eight table games on an assigned shift. Working knowledge of all table games, house rules, counting methods and procedures covering each. Assures that all coin and check racks are filled at all times. Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager - Table Games or Director Table Games. Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making comp. decisions. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior. Observes problems or differences between Table Games employees and gaming guests and provides assistance if necessary. Recommends changes in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits. Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance review of assigned personnel. QUALIFICATIONS: Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires a minimum age of 21. Work requires ability to perform basic math functions. Work requires flexibility to work various shifts. Work requires a minimum of 3 years pit operation experience. Knowledge of casino rules, regulations and procedures pertinent to Pit operations PHYSICAL, MENTAL AND ENVIRONMENTALDEMANDS: Must be able to respond calmly in a fast paced environment, multiple tasks to be handled under time constraint. Must possess good manual dexterity for quick and accurate handling of chips, cards, and money. Must have excellent vision (including peripheral) to protect the games. Must be able to tolerate second hand smoke, high noise levels, bright lights and dust. Must be able to tolerate work outdoors in heat exceeding 100 F or cold for extended periods of time. Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. Must be able sit and stand for long periods of time. Qualifications: JOBSUMMARY: The Dual Rate Supervisor supervises the operations of two to eight table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and positive employee motivation and coaching. ESSENTIAL JOB FUNCTIONS: Operating two to eight table games on an assigned shift. Working knowledge of all table games, house rules, counting methods and procedures covering each. Assures that all coin and check racks are filled at all times. Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager - Table Games or Director Table Games. Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making comp. decisions. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior. Observes problems or differences between Table Games employees and gaming guests and provides assistance if necessary. Recommends changes in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits. Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance review of assigned personnel. QUALIFICATIONS: Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires a minimum age of 21. Work requires ability to perform basic math functions. Work requires flexibility to work various shifts. Work requires a minimum of 3 years pit operation experience. Knowledge of casino rules, regulations and procedures pertinent to Pit operations PHYSICAL, MENTAL AND ENVIRONMENTALDEMANDS: Must be able to respond calmly in a fast paced environment, multiple tasks to be handled under time constraint. Must possess good manual dexterity for quick and accurate handling of chips, cards, and money. Must have excellent vision (including peripheral) to protect the games. Must be able to tolerate second hand smoke, high noise levels, bright lights and dust. Must be able to tolerate work outdoors in heat exceeding 100 F or cold for extended periods of time. Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. Must be able sit and stand for long periods of time.At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah s, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, Create the Extraordinary . Our vision, Create spectacular worlds. That immerse, inspire and connect you. We don t perform magic; we create it with excellence. WeAreCaesars . If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.The Dual Rate Supervisor supervises the operations of two to eight table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and positive employee motivation and coaching.
Mar 20, 2024
Full time
JOBSUMMARY: The Dual Rate Supervisor supervises the operations of two to eight table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and positive employee motivation and coaching. ESSENTIAL JOB FUNCTIONS: Operating two to eight table games on an assigned shift. Working knowledge of all table games, house rules, counting methods and procedures covering each. Assures that all coin and check racks are filled at all times. Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager - Table Games or Director Table Games. Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making comp. decisions. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior. Observes problems or differences between Table Games employees and gaming guests and provides assistance if necessary. Recommends changes in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits. Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance review of assigned personnel. QUALIFICATIONS: Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires a minimum age of 21. Work requires ability to perform basic math functions. Work requires flexibility to work various shifts. Work requires a minimum of 3 years pit operation experience. Knowledge of casino rules, regulations and procedures pertinent to Pit operations PHYSICAL, MENTAL AND ENVIRONMENTALDEMANDS: Must be able to respond calmly in a fast paced environment, multiple tasks to be handled under time constraint. Must possess good manual dexterity for quick and accurate handling of chips, cards, and money. Must have excellent vision (including peripheral) to protect the games. Must be able to tolerate second hand smoke, high noise levels, bright lights and dust. Must be able to tolerate work outdoors in heat exceeding 100 F or cold for extended periods of time. Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. Must be able sit and stand for long periods of time. Qualifications: JOBSUMMARY: The Dual Rate Supervisor supervises the operations of two to eight table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and positive employee motivation and coaching. ESSENTIAL JOB FUNCTIONS: Operating two to eight table games on an assigned shift. Working knowledge of all table games, house rules, counting methods and procedures covering each. Assures that all coin and check racks are filled at all times. Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager - Table Games or Director Table Games. Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making comp. decisions. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior. Observes problems or differences between Table Games employees and gaming guests and provides assistance if necessary. Recommends changes in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits. Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance review of assigned personnel. QUALIFICATIONS: Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires a minimum age of 21. Work requires ability to perform basic math functions. Work requires flexibility to work various shifts. Work requires a minimum of 3 years pit operation experience. Knowledge of casino rules, regulations and procedures pertinent to Pit operations PHYSICAL, MENTAL AND ENVIRONMENTALDEMANDS: Must be able to respond calmly in a fast paced environment, multiple tasks to be handled under time constraint. Must possess good manual dexterity for quick and accurate handling of chips, cards, and money. Must have excellent vision (including peripheral) to protect the games. Must be able to tolerate second hand smoke, high noise levels, bright lights and dust. Must be able to tolerate work outdoors in heat exceeding 100 F or cold for extended periods of time. Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. Must be able sit and stand for long periods of time.At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah s, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, Create the Extraordinary . Our vision, Create spectacular worlds. That immerse, inspire and connect you. We don t perform magic; we create it with excellence. WeAreCaesars . If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.The Dual Rate Supervisor supervises the operations of two to eight table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and positive employee motivation and coaching.
JOB SUMMARY: The Table Games Dual Rate Supervisor has two distinct sets of responsibilities that fluctuate between supervisor and line level depending upon business needs. ESSENTIAL JOB FUNCTIONS: Supervises the assigned table games and ensures a smooth operation, ensures established policies and procedures are followed by the Games Department personnel. Deals cards at an assigned table in accordance with established policies and procedures for the gaming entertainment of Harrah's guests. Responsible for interviewing, training, and selecting employees for the department. Conduct Performance Reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed. Responsible for planning, supervising and monitoring the work of the team members in assigned area(s). Supervises the opening and closing procedures of assigned table games. Ensures a smooth department operation in compliance with established policies and procedures. Oversees all action in assigned area; reports any outstanding or irregular play to Casino Operations Manager. Maintains a continuous inspection of deck(s), ensuring the security of assigned game at all times. Exchanges guest currency for gaming tokens and ensures the safety of all tokens and cash entrusted. Assists guests in playing and ensures adherence to established rules, policies and procedures. ADDITIONAL JOB DUTIES: Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed. Respond to and handle employee complaints (grievances) in a timely and efficient manner. Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures. Responsible for monitoring legal compliance with federal, state and gaming laws. Schedules and places personnel, utilizing the tools and equipment available. Settles disputes amicably arising from guest complaints. Sets the proper example of hospitality and ensures that a visual impression of friendliness and courtesy are maintained from all Games personnel in an assigned area. Ensures adherence to all safety policies and procedures and reports any safety hazards to assigned Casino Operations Manager. Assists with the monitoring and administration of special promotions and programs. Develops new gaming guests through contacts and provides the appropriate services and assistance for these new guests. Recommends guest complimentary service of room, food and beverage. Recommends changes in the department including hiring, promotion, demotion, and termination Recommends wage and salary changes for assigned personnel within established limits. Coordinates with Supervisors and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Table Games Supervisor, Casino Operations Manager or Assistant Casino Operations Manager. Communicates all irregularities, safety hazards, and questions to Table Games Supervisor or Casino Operations Manager Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same Other duties as assigned EDUCATION and/or EXPERIENCE: High School Diploma or GED required College Degree Preferred. Minimum two-year's experience as a Table Games Dealer preferred. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Thorough knowledge of table games relating to their operations, rules, security of company funds, potential exposure of rule changes. Extensive knowledge of casino rules, regulations, and Internal Control Procedures as related to Table Games. Documented ability to comply with regulatory issues; variances, income control, surveillance, and all areas of regulatory procedures. Demonstrated high levels of FOCUS service skills on a consistent basis. Professional and well-groomed appearance. Documented teamwork behaviors and attitudes. Documented supervisory and leadership skills. Excellent oral and written communication skills. Extensive knowledge of casino rules, regulations, and Internal Control Procedures. Strong interpersonal skills (including in volatile situations). Strong computer skills. Strong gaming device knowledge. Knowledge of SDS, CMS, and Total Rewards systems. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for extended periods of time. Must be able to maneuver to all areas of the casino. Must be able to bend, reach, kneel, twist and grip items. Must have sense of urgency and keep up with fast paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Excellent vision (including peripheral) is needed for game security. Must be able to respond to visual and aural cues. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Mar 19, 2024
Full time
JOB SUMMARY: The Table Games Dual Rate Supervisor has two distinct sets of responsibilities that fluctuate between supervisor and line level depending upon business needs. ESSENTIAL JOB FUNCTIONS: Supervises the assigned table games and ensures a smooth operation, ensures established policies and procedures are followed by the Games Department personnel. Deals cards at an assigned table in accordance with established policies and procedures for the gaming entertainment of Harrah's guests. Responsible for interviewing, training, and selecting employees for the department. Conduct Performance Reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed. Responsible for planning, supervising and monitoring the work of the team members in assigned area(s). Supervises the opening and closing procedures of assigned table games. Ensures a smooth department operation in compliance with established policies and procedures. Oversees all action in assigned area; reports any outstanding or irregular play to Casino Operations Manager. Maintains a continuous inspection of deck(s), ensuring the security of assigned game at all times. Exchanges guest currency for gaming tokens and ensures the safety of all tokens and cash entrusted. Assists guests in playing and ensures adherence to established rules, policies and procedures. ADDITIONAL JOB DUTIES: Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed. Respond to and handle employee complaints (grievances) in a timely and efficient manner. Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures. Responsible for monitoring legal compliance with federal, state and gaming laws. Schedules and places personnel, utilizing the tools and equipment available. Settles disputes amicably arising from guest complaints. Sets the proper example of hospitality and ensures that a visual impression of friendliness and courtesy are maintained from all Games personnel in an assigned area. Ensures adherence to all safety policies and procedures and reports any safety hazards to assigned Casino Operations Manager. Assists with the monitoring and administration of special promotions and programs. Develops new gaming guests through contacts and provides the appropriate services and assistance for these new guests. Recommends guest complimentary service of room, food and beverage. Recommends changes in the department including hiring, promotion, demotion, and termination Recommends wage and salary changes for assigned personnel within established limits. Coordinates with Supervisors and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Table Games Supervisor, Casino Operations Manager or Assistant Casino Operations Manager. Communicates all irregularities, safety hazards, and questions to Table Games Supervisor or Casino Operations Manager Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same Other duties as assigned EDUCATION and/or EXPERIENCE: High School Diploma or GED required College Degree Preferred. Minimum two-year's experience as a Table Games Dealer preferred. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Thorough knowledge of table games relating to their operations, rules, security of company funds, potential exposure of rule changes. Extensive knowledge of casino rules, regulations, and Internal Control Procedures as related to Table Games. Documented ability to comply with regulatory issues; variances, income control, surveillance, and all areas of regulatory procedures. Demonstrated high levels of FOCUS service skills on a consistent basis. Professional and well-groomed appearance. Documented teamwork behaviors and attitudes. Documented supervisory and leadership skills. Excellent oral and written communication skills. Extensive knowledge of casino rules, regulations, and Internal Control Procedures. Strong interpersonal skills (including in volatile situations). Strong computer skills. Strong gaming device knowledge. Knowledge of SDS, CMS, and Total Rewards systems. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for extended periods of time. Must be able to maneuver to all areas of the casino. Must be able to bend, reach, kneel, twist and grip items. Must have sense of urgency and keep up with fast paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Excellent vision (including peripheral) is needed for game security. Must be able to respond to visual and aural cues. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Mar 18, 2024
Full time
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Mar 11, 2024
Full time
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Mar 11, 2024
Full time
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
JOB SUMMARY:Provides high quality customer service and promotes integrity while serving as a dealer and/or Supervisor for specific, licensed casino games. As Supervisor, oversees the operations of an assigned gaming area in compliance with Indiana Gaming Commission rules. Promotes and maintains the utmost integrity and high quality customer service to all patrons and employees. DIRECTLY SUPERVISES: KEY JOB FUNCTIONS: Perform the act of dealing cards and/or dice for specific games which includes shuffling, dealing and retrieving playing cards, retrieving dice with stick and manual spinning of wheel games. As Supervisor, verifies the operation and conduct of designated game areas. Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer. Reports significant cash and cheque transactions. Verifies issuance of credit after all necessary signatures are confirmed. Tracks essential play and relays all pertinent information to immediate Supervisor. Acts as role model and motivates subordinates to provide superior level of customer service to the guests. Handles guests concerns quickly and efficiently within scope of authority. Verbally informs Supervisor, as well as Surveillance of unnatural or irregular play and disputes on game. Knows and abides by Indiana Gaming Commission Regulations, internal controls approved by I ndiana Gaming Commission and company policies and procedures. Responsible for game protection and game control. Responsible for placing lids on racks. Verifies opening and closing table inventory slips. Calls out for 'no more bets'. Exchanges cash or coupons for chips. Collects rake, collects commission based on game dealt. Pays winning bets, collects losing bets. Other job duties as assigned. QUALIFICATIONS:High school diploma or equivalent. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Must be able to work a varied schedule including nights, weekends and holidays. SOCIAL SKILLS AND EXPERIENCE:Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. LANGUAGE SKILLS:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHMATICAL SKILLS:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY:Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS: Must be able to deal, stand and/or sit for two (2) hour intervals. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in a smoking environment. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:None ACCESS TO GAMING FLOOR:Requires access to the gaming floor DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 11, 2024
Full time
JOB SUMMARY:Provides high quality customer service and promotes integrity while serving as a dealer and/or Supervisor for specific, licensed casino games. As Supervisor, oversees the operations of an assigned gaming area in compliance with Indiana Gaming Commission rules. Promotes and maintains the utmost integrity and high quality customer service to all patrons and employees. DIRECTLY SUPERVISES: KEY JOB FUNCTIONS: Perform the act of dealing cards and/or dice for specific games which includes shuffling, dealing and retrieving playing cards, retrieving dice with stick and manual spinning of wheel games. As Supervisor, verifies the operation and conduct of designated game areas. Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer. Reports significant cash and cheque transactions. Verifies issuance of credit after all necessary signatures are confirmed. Tracks essential play and relays all pertinent information to immediate Supervisor. Acts as role model and motivates subordinates to provide superior level of customer service to the guests. Handles guests concerns quickly and efficiently within scope of authority. Verbally informs Supervisor, as well as Surveillance of unnatural or irregular play and disputes on game. Knows and abides by Indiana Gaming Commission Regulations, internal controls approved by I ndiana Gaming Commission and company policies and procedures. Responsible for game protection and game control. Responsible for placing lids on racks. Verifies opening and closing table inventory slips. Calls out for 'no more bets'. Exchanges cash or coupons for chips. Collects rake, collects commission based on game dealt. Pays winning bets, collects losing bets. Other job duties as assigned. QUALIFICATIONS:High school diploma or equivalent. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Must be able to work a varied schedule including nights, weekends and holidays. SOCIAL SKILLS AND EXPERIENCE:Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. LANGUAGE SKILLS:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHMATICAL SKILLS:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY:Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS: Must be able to deal, stand and/or sit for two (2) hour intervals. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in a smoking environment. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:None ACCESS TO GAMING FLOOR:Requires access to the gaming floor DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. QUALIFICATIONS High school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures ESSENTIAL FUNCTIONS Complies with Indiana Gaming Commission Regulations, approved internal controls as well as company policies. Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Deal Table Games Control pace of the game and inform the Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Change over deck of cards or dice, inspect and mix cards. Verify bank roll fills with the supervisor and security personnel. Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with gate rules and minimums set. Close game, sort cards, balance rack, count chips, and sign off with the supervisor. Assist guests with questions on casino activities or refer to appropriate personnel. Other duties as assigned. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Must be able to stand and deal for extended periods of time Must be able to consistently meet the appearance and uniform standards for this position Responds to visual and aural cues Must have the manual dexterity to manipulate cards Must be able to reach, bend, twist, turn, grab, grip, sort and stack Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR: Access to gaming floor required
Mar 10, 2024
Full time
JOB SUMMARY The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. QUALIFICATIONS High school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures ESSENTIAL FUNCTIONS Complies with Indiana Gaming Commission Regulations, approved internal controls as well as company policies. Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Deal Table Games Control pace of the game and inform the Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Change over deck of cards or dice, inspect and mix cards. Verify bank roll fills with the supervisor and security personnel. Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with gate rules and minimums set. Close game, sort cards, balance rack, count chips, and sign off with the supervisor. Assist guests with questions on casino activities or refer to appropriate personnel. Other duties as assigned. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Must be able to stand and deal for extended periods of time Must be able to consistently meet the appearance and uniform standards for this position Responds to visual and aural cues Must have the manual dexterity to manipulate cards Must be able to reach, bend, twist, turn, grab, grip, sort and stack Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR: Access to gaming floor required
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positions Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. JOB SUMMARY: This position is responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department KEY JOB FUNCTIONS: Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity. Provides gaming instructions to guests when requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game, while all the time protecting company assets. Assists guests by answering general questions and handling special requests in order to provide them with courteous service. Actively supports and sells current marketing promotions and is a strong advocate of the Caesars Rewards program. Sponsors new dealers as needed in order to provide new hires with adequate on the job training. Provides game protection by keeping visual contact of all guests and game layout and reporting any suspicious activity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls, all gaming equipment, ensuring the integrity of their assigned game. Initiates courteous and friendly conversations with guests. Assists supervisors with Total Rewards check-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensures adherence to established rules, policies and procedures. Demonstrates a pleasant and enthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalent preferred. Successfully completes a Caesars Entertainment Inc. blackjack school. Applies for and receives approval to attend other Caesars Entertainment table games schools or has prior dealing experience. Must be able to successfully pass a Caesars Entertainment dealing audition. Must pass pre-employment Math test with score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including ability to add, subtract, multiply and divide Excellent guest service and interpersonal skills Good communication skills Flexibility to accommodate changing business demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Visual and auditory range must include immediate environment. Ability to stand for long periods of time Must have the manual dexterity deal cards Mobility to move about the property Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 08, 2024
Full time
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positions Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. JOB SUMMARY: This position is responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department KEY JOB FUNCTIONS: Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity. Provides gaming instructions to guests when requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game, while all the time protecting company assets. Assists guests by answering general questions and handling special requests in order to provide them with courteous service. Actively supports and sells current marketing promotions and is a strong advocate of the Caesars Rewards program. Sponsors new dealers as needed in order to provide new hires with adequate on the job training. Provides game protection by keeping visual contact of all guests and game layout and reporting any suspicious activity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls, all gaming equipment, ensuring the integrity of their assigned game. Initiates courteous and friendly conversations with guests. Assists supervisors with Total Rewards check-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensures adherence to established rules, policies and procedures. Demonstrates a pleasant and enthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalent preferred. Successfully completes a Caesars Entertainment Inc. blackjack school. Applies for and receives approval to attend other Caesars Entertainment table games schools or has prior dealing experience. Must be able to successfully pass a Caesars Entertainment dealing audition. Must pass pre-employment Math test with score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including ability to add, subtract, multiply and divide Excellent guest service and interpersonal skills Good communication skills Flexibility to accommodate changing business demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Visual and auditory range must include immediate environment. Ability to stand for long periods of time Must have the manual dexterity deal cards Mobility to move about the property Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY: The Dual Rate Supervisor supervises the operations of two to eight table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and positive employee motivation and coaching. ESSENTIAL JOB FUNCTIONS: Operating two to eight table games on an assigned shift. Working knowledge of all table games, house rules, counting methods and procedures covering each. Assures that all coin and check racks are filled at all times. Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager - Table Games or Director Table Games. Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making comp. decisions. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior. Observes problems or differences between Table Games employees and gaming guests and provide assistance if necessary. Recommends changes in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits. Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance review of assigned personnel. QUALIFICATIONS: Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires a minimum age of 21. Work requires ability to perform basic math functions. Work requires flexibility to work various shifts. Work requires a minimum of 3 years pit operation experience. Knowledge of casino rules, regulations and procedures pertinent to Pit operations PHYSICAL, MENTAL AND ENVIRONMENTALDEMANDS: Must be able to respond calmly in a fast paced environment, multiple tasks to be handled under time constraint. Must possess good manual dexterity for quick and accurate handling of chips, cards, and money. Must have excellent vision (including peripheral) to protect the games. Must be able to tolerate second hand smoke, high noise levels, bright lights and dust. Must be able to tolerate work outdoors in heat exceeding 100F or cold for extended periods of time. Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. Must be able sit and stand for long periods of time. EQUAL EMPLOYMENT OPPORTUNITY: The Company provides equal employment opportunity for all applicant and Team Members. The Company does not discriminate on the basis of any legally protected characteristics, including: race, color, religion, creed, sex, sexual orientation, pregnancy (including childbirth and related medical conditions), age (as defined under applicable law), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), gender identity or expression, veteran status or any other consideration protected by federal, state or local laws. This policy applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfers and other terms and conditions of employment (including training). Any concerns or complaints regarding a violation or potential violation of this policy should be brought forward using the procedure for making complaints set forth in the Anti-Harassment policy. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Mar 08, 2024
Full time
JOB SUMMARY: The Dual Rate Supervisor supervises the operations of two to eight table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and positive employee motivation and coaching. ESSENTIAL JOB FUNCTIONS: Operating two to eight table games on an assigned shift. Working knowledge of all table games, house rules, counting methods and procedures covering each. Assures that all coin and check racks are filled at all times. Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager - Table Games or Director Table Games. Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making comp. decisions. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior. Observes problems or differences between Table Games employees and gaming guests and provide assistance if necessary. Recommends changes in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits. Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance review of assigned personnel. QUALIFICATIONS: Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires a minimum age of 21. Work requires ability to perform basic math functions. Work requires flexibility to work various shifts. Work requires a minimum of 3 years pit operation experience. Knowledge of casino rules, regulations and procedures pertinent to Pit operations PHYSICAL, MENTAL AND ENVIRONMENTALDEMANDS: Must be able to respond calmly in a fast paced environment, multiple tasks to be handled under time constraint. Must possess good manual dexterity for quick and accurate handling of chips, cards, and money. Must have excellent vision (including peripheral) to protect the games. Must be able to tolerate second hand smoke, high noise levels, bright lights and dust. Must be able to tolerate work outdoors in heat exceeding 100F or cold for extended periods of time. Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. Must be able sit and stand for long periods of time. EQUAL EMPLOYMENT OPPORTUNITY: The Company provides equal employment opportunity for all applicant and Team Members. The Company does not discriminate on the basis of any legally protected characteristics, including: race, color, religion, creed, sex, sexual orientation, pregnancy (including childbirth and related medical conditions), age (as defined under applicable law), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), gender identity or expression, veteran status or any other consideration protected by federal, state or local laws. This policy applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfers and other terms and conditions of employment (including training). Any concerns or complaints regarding a violation or potential violation of this policy should be brought forward using the procedure for making complaints set forth in the Anti-Harassment policy. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positions Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. JOB SUMMARY: The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force, placing special emphasis on security of Caesars Entertainment assets. KEY JOB FUNCTIONS: Responsible for actively building and retaining customer relations. Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each. Assures that all coin and check racks are always filled. Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Games Manager. Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow team members and 3) making comp decisions. Remains alert to any unusual or questionable activities being displayed by any Table Games team member or gaming guest and reports any situations to assigned superior. Observes problems or differences between Table Games team members and gaming guests and provides assistance if necessary. EDUCATION and/or EXPERIENCE: High School Diploma or equivalent; College Degree preferred Two or more years dealing experience preferred, with excellent guest service background QUALIFICATIONS: Literate and fluent in English Good communication skills, both verbal and written Good interpersonal skills, with emphasis in relationship building Good problem-solving skills Good customer service skills, both internal and external Ability to communicate clearly and tactfully Ability to add accurately and figure payoffs Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to stand or walk for long periods of time (4 hours). Visual and auditory range must include immediate environment. Mobility to move about the property Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 04, 2024
Full time
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positions Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. JOB SUMMARY: The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force, placing special emphasis on security of Caesars Entertainment assets. KEY JOB FUNCTIONS: Responsible for actively building and retaining customer relations. Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each. Assures that all coin and check racks are always filled. Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Games Manager. Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow team members and 3) making comp decisions. Remains alert to any unusual or questionable activities being displayed by any Table Games team member or gaming guest and reports any situations to assigned superior. Observes problems or differences between Table Games team members and gaming guests and provides assistance if necessary. EDUCATION and/or EXPERIENCE: High School Diploma or equivalent; College Degree preferred Two or more years dealing experience preferred, with excellent guest service background QUALIFICATIONS: Literate and fluent in English Good communication skills, both verbal and written Good interpersonal skills, with emphasis in relationship building Good problem-solving skills Good customer service skills, both internal and external Ability to communicate clearly and tactfully Ability to add accurately and figure payoffs Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to stand or walk for long periods of time (4 hours). Visual and auditory range must include immediate environment. Mobility to move about the property Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
DEALER FUNCTIONS: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned. SUPERVISOR FUNCTIONS: Provides superior guest service and develops quality players through personal interaction and relationship marketing. Ensures that all games employees are providing optimum service to all guests at all times. Possess knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting, and implements the same. Observes and analyzes the integrity of all table game activity, mediates and solves problems for guest and employees. Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires. Responsible for building a rapport and coordinating daily functions with support service departments. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures Completes all other duties as assigned. Requirement High School Diploma or equivalent. Previous guest service position preferred. Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy. Clear vision for near and medium distances, as well as, good peripheral vision. Manual dexterity to handle numerous decks of cards and chips. Able to add, multiply, divide, and subtract accurately to figure payoffs. Gaming knowledge that should include the actual dealing of the games. Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security. Must be guest service oriented, with excellent employee relation's skills. Must be able to get along with co-workers and work as a team. JOB DEMANDS: Lifts up to a maximum of 50 pounds and frequently lifts/and or carries objects weighing up to 25 pounds. Position requires 25% standing, 5% sitting, 70% walking. Requires some reaching overhead, frequent pushing, kneeling, climbing and stooping and very frequent bending and twisting. Position requires manual dexterity to deal and collect cards and chips. Must be able to work in a fast paced, stressful environment. Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to respond to touch, speech, smell, aural and visual cues.
Mar 02, 2024
Full time
DEALER FUNCTIONS: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned. SUPERVISOR FUNCTIONS: Provides superior guest service and develops quality players through personal interaction and relationship marketing. Ensures that all games employees are providing optimum service to all guests at all times. Possess knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting, and implements the same. Observes and analyzes the integrity of all table game activity, mediates and solves problems for guest and employees. Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires. Responsible for building a rapport and coordinating daily functions with support service departments. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures Completes all other duties as assigned. Requirement High School Diploma or equivalent. Previous guest service position preferred. Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy. Clear vision for near and medium distances, as well as, good peripheral vision. Manual dexterity to handle numerous decks of cards and chips. Able to add, multiply, divide, and subtract accurately to figure payoffs. Gaming knowledge that should include the actual dealing of the games. Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security. Must be guest service oriented, with excellent employee relation's skills. Must be able to get along with co-workers and work as a team. JOB DEMANDS: Lifts up to a maximum of 50 pounds and frequently lifts/and or carries objects weighing up to 25 pounds. Position requires 25% standing, 5% sitting, 70% walking. Requires some reaching overhead, frequent pushing, kneeling, climbing and stooping and very frequent bending and twisting. Position requires manual dexterity to deal and collect cards and chips. Must be able to work in a fast paced, stressful environment. Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to respond to touch, speech, smell, aural and visual cues.
Great opportunity for a first time leader who is a dealer that knows how to deal at least 2 major games. Pay will be based on experience in the industry. Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. May need to function as a table games dealer as needed QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. DIRECTLY SUPERVISES: Tables Games Dealer
Feb 29, 2024
Full time
Great opportunity for a first time leader who is a dealer that knows how to deal at least 2 major games. Pay will be based on experience in the industry. Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. May need to function as a table games dealer as needed QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. DIRECTLY SUPERVISES: Tables Games Dealer