The Genuine Hospitality Group Miami, Florida
Jul 17, 2018Full time
Job Description Harry's Pizzeria (Genuine Pizza) is opening a new location on December 5th at the new expansion of the Aventura Mall! This will be a high-volume sales, busy location as the Aventura Mall is the second most visited mall in the country! FLSA Classification: Hourly Employee, Non-Exempt Tip Classification: Tip Pool Eligible General Description of Work With delegated authority, reporting to the General Manager and Restaurant Manager, the Server is responsible for… Essential Function: • Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to personally take care of them. • Inform guests of specials and menu changes. • Make recommendations you genuinely feel your guests will enjoy. • Answer questions about our food, beverages and other restaurant functions and services. • Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar. • Deliver food and beverages from kitchen and bar to guests in a timely matter. • Perform side work at the start , during, and end of each shift as required by service station assignment. • Maintain clean service areas. • Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. • Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable). • Be ready and willing to assist fellow servers as situations arise. • Be ready and willing to assist busperson with clearing and resetting tables. • Thank guests for their visit and invite them to return. • Reports to work on time and as scheduled. • Understands shift ends once approved by MOD. • Ensures that company policy in regards to drinking age is followed and that the service of alcoholic beverages to obviously intoxicated guests is stopped and referred to the Manager on duty immediately. • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor. Competencies: • Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. ® • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: • A minimum of 1 year experience in a restaurant position. • Possess math skills and have the ability to handle money and operate a point-of-sale system. • Be able to learn our menu, including food, beverage and wine; maintain a working knowledge of all changes provided by management, Chef de Cuisine, Beverage Director. Language Skills: • Ability to read, speak and interpret documents in clear English. • Must be able to communicate clearly with managers, kitchen and dining room personnel and guests. Physical Ability • Be able to work in a standing position for long periods of time (up to 10 hours). • Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds. • Must have exceptional grooming habits. • Maintain a clean uniform throughout shift. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Company Description About Michael Schwartz & The Genuine Hospitality Group The Philadelphia-born owner of The Genuine Hospitality Group (TGHG), James Beard Award-winning Chef, and cookbook author, Michael Schwartz is the face of the South Florida restaurant industry and a nationally recognized celebrity chef. Locals and tourists alike have come to embrace and crave his sincere and thoughtful approach to the entire dining experience and seriously good food. At the root of this philosophy and a lens for growth is flagship Michael's Genuine Food & Drink in the Miami Design District, setting the bar in Miami for 10 years with its laid back bistro atmosphere, emphasis on sourcing fresh, seasonal ingredients, and lively bar scene and courtyard. Michael has since successfully developed complementary fine dining concepts including honest Italian at Filia by Michael Schwartz at SLS Brickell in Downtown Miami (October 2016), the quintessential Miami restaurant with waterfront dining at Amara at Paraiso at Paraiso Bay in Edgewater (November 2017) and the ultimate neighborhood restaurant in Coconut Grove at Park Grove (2018). Harry's Pizzeria is the group's American pizzeria, challenging pizza traditions with a thoughtful passion for genuinely better pizza and meals to gather around it. Named one of Food & Wine magazine's 25 Best Pizzerias in the U.S., the group's casual concept is charting a course for regional expansion to 20 locations by 2020, with three currently open in South Florida in the Miami Design District (September 2011), Coconut Grove (2015), and Kendall's Downtown Dadeland (2017). Ella (2015) is a light and airy cafe in the Miami Design District's Palm Court serving breakfast, lunch and early evening bites, curating pastries from the best local bakers in town and a convenient grab and go station with healthy alternatives. The Chef's partnership with global cruise leader Royal Caribbean began in 2011 developing menus with ingredients from sustainable sources for 150 Central Park on Oasis Class ships and now includes the gastropub evolution of Michael's Genuine on Quantum Class ships. Michael Schwartz Events offers catering and private parties, with genuine food and hospitality for memorable occasions. TGHG has been recognized by leading trade publication Restaurant Hospitality magazine as one of its RH 25: Coolest Multi-Concept Companies. For more information, visit thegenuinekitchen.com and michaelschwartzevents.com.