Brinker International Texas, USA
Jan 16, 2019Full time
Server/Food Runner - Castle Hills Chili's( Job Number: 003FL2) Do you believe in making people feel special? We do, too! In fact, we obsess over delivering a positive experience to our Team Members and our Guests. We are ChiliHeads and we serve up passion and purpose into everything we do - whether it's at our tables, in our kitchens, or within our community. Being a ChiliHead isn't just a job - It's a way of life. Our Servers and Food Runners create an exceptional experience for our Guests and their fellow Team Members by sharing their passion for beverages, food, and people. We hire primarily food runners who can grow their career quickly to server. You are enthusiastic and believe that great food is nothing without great hospitality. You show your fun personality to connect with our Guests and each other, making people feel special. Runner You use your ability to multitask and work well in a teamwork environment to help ensure the shift runs like a well-oiled machine. Ensure great looking and great tasting food & drinks are delivered to our Guests at lightning speed! Demonstrate ability to display a positive composure, be highly organized, and task orientated. Improve the Guest experience by interacting, connecting, and ensuring needs are met. Ensure Guests' food and drink is delivered as ordered and follow up on any needs or corrections. Create tableside excitement by adding a final garnish to a dish or preparing an easy menu item table side. Always practice responsible alcohol service in accordance with state/local laws and Brinker alcohol policy. Keep the tables free of dirty dishes through pre-bussing any empty glassware, debris, empty bottles, plate ware, silverware, ect. Restocks and prepares supplies for shift change and/or close. Responsible for side and closing work as assigned and maintaining cleanliness. All other duties as assigned. Server You use your menu and drink smarts to guide Guests to make the perfect drink and food choice, and you deliver an experience at the right pace for your Guests. Work as a team member with other Servers, Runners, and Bartenders to engage with Guests in a friendly and attentive manner. Take accurate orders and partner with all Team Members to serve food and beverages that exceed Guest expectations. Demonstrate extensive menu and beverage knowledge. Utilize sales techniques to enhance the Guest experience, up-sell, and meet sales goals. Always practice responsible alcohol service in accordance with state/local laws and Brinker alcohol policy. Responsible for side work as assigned and maintaining cleanliness. Ensure all payments are processed timely, accurately, and correctly. Maintain the confidentiality of Guests' information. All other duties as assigned. Requirements of Servers & Runners: Must be upbeat, outgoing, and positive. Possesses great Guest relations skills. Desire to work in a Team Service atmosphere - support all Team Members by delivering food or drinks, removing unneeded glassware, plate ware or utensils and fulfilling a Guest requests. Have a lively curiosity about food, seasoning, beverages and alcohol and a willingness to learn and share your knowledge It's a restaurant - you will need to stand, walk, reach, bend, twist, stoop, and wipe and be able to lift lbs. Speak and respond clearly to Guests and Team Members. Read and write in English, including reading handwritten notes. Possess a Responsible Alcohol Certificate. Adheres to all company safety and sanitation policies and procedures. Our Story: Chili's was born in Dallas, Texas in 1975. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas! With a legacy deeply rooted in service, hospitality, and giving back, we are committed to delivering the best experience to every Guest, every day. Our Team Members work in a positive environment that is committed to our Purpose to Connect, Serve, and Give to Create the Best Life.