Mohinder

  • Assistant Restaurant Manager
  • Dubai - United Arab Emirates
  • Jan 01, 2018
Full time F & B Managers

Personal Summary

Dynamic & results-driven industry professional with over 08 years of experience in optimizing / maintaining food, labor costs and net profit margin, based on forecasted targets across diverse organizational domains in India & the Middle East. Proven ability to build strong client relationships and drive new revenue streams. Motivational leader and mentor of multicultural and cross-functional teams with team management skills, adapting with agility to new environments and delivering consistently high levels of client satisfaction. Exploring challenging senior managerial assignments with a

professionally managed organization

 

EXPERTISE IN

 

·          Revenue Management

·          Budget Management

·          Catering Operations

·          Training & Development

·          Business Development

·          Service Delivery Management

·          Customer Relationship Management

·          Cross Functional Team Coordination

 

ACADEMICS

 

·          B Sc. (Hotel Management and Catering Science), S.D.C.Mangalore,INDIA

 

 

ACCREDITATION

 

·          Certified in First Aid training

·          Certified in Food Hygiene

·          Certified in train the trainer program

·          Certified in performance management training

·          Leadership 1 Training

·          Customer focus

·          Onq training

·          Lobster Ink Training about Food and beverage

 

 

ACHIEVEMENTS

 

·         Successfully drive the Friday brunch for 200 covers and achieved average per month achieved 15 % of the total budget AED = 35414.00/brunch.            ·           Successfully drive the Ist beer fest in the city and achieved AED = 255550.00            ·           Wine fest In the Hotel and achieved AED = 76411.00 ·         Introduced the special promotionss in Restaurant and achieved 25% of the budget   AED = 80460.00

 

 

EXECUTIVE SUMMARY

è  Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

è  Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.

è  Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

è  Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

è  Supervising Associates - Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence.

è  Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

è  Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.

è  Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

è  Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

è  Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

è  Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

è  Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

è  Integrating Departmental Goals - Providing the leadership, vision and direction to bring together and prioritize the departmental goals.

 

Work Experience

Asst. Restaurant & bar manager
Apr 2018 - Dec 2018 DUbai Marine beach resort & spa
  • Managing and leading the restaurant and bar team to ensure 120% guests satisfaction providing luxury service.
  • Planning and organizing yearly promotions in the restaurant and bars.
  • Monitoring public media channels like Tripadvisor.com; Booking.com;Facebook.com
  • Achieved impressive results with Tripadvisor.com
  • Maintained and organized yearly F&B Training calendar .
  • Conducting PDR's and PDP's for the Team Members&Creating motivational and recognition programs for the Team.
  • Recruitment of a multi-national teams with HR for F&B outlets to ensure diversity of cultures and services for guests.
  • Quarterly menu engineering of food and beverage menus to display best-selling items along with maximum profitability.
  • Planning the beverage menu including classical cocktails, signature cocktails & mocktails for the outlets and cost sensitive trendy welcome drinks.
  • Menu pricing based on competition set analysis along with chef and cost controller.
  • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired result
  • Ensures compliance with all restaurant policies, standards and procedures.
  • Monitors alcohol beverage service in compliance with local laws.
  • Manages to achieve or exceed budgeted goals.
  • Supervises on-going training initiatives.
  • Performs all duties of restaurant associates and related departments as necessary.
  • Opens and closes restaurant shifts.
  • Uses all available on the job training tools for associates.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Coaches and counsels associates regarding performance on an on-going basis

Education

hotel management
Jun 2007 - May 2010 Mangalore University