Jennifer Ann Adamczyk

  • Catering Sales Manager/Convention Services Manager/Event Manager
  • Charleston, WV, USA
  • Feb 26, 2018
Full time Sales and Marketing

Personal Summary

Experienced and accomplished sales and event manager seeking to leverage my planning and design skills into a position that highlights my creativity, attention to detail and project management experience.

Work Experience

Convention Service Manager
Jan 2017 - Feb 2018 Embassy Suites - Atrium Hospitality
  • Develop catering accounts for the purpose of achieving assigned catering goals
  • Manage convention services to ensure a high degree of customer satisfaction
  • Generate increased revenues
  • Expand market share and nurture return business
  • Produce banquet event orders, ensuring all arrangements - food and beverage, audio visual,  set-up requirements - are properly documented
Executive Meeting Manager
Jun 2013 - Jan 2017 Embassy Suites - Atrium Hospitality
  • Negotiate and capture all profitable rooms and catering business within selling guidelines
  • Prepare and send proposals, contracts and collateral materials to potential clients
  • Coordinate all details pertaining to group room blocks and rooming lists
  • Coordinate all details pertaining to group events: set-up specifications, banquet food and    beverage items, audio/visual equipment, billing arrangements and outside vendors
  • Ensure continuous relationship building with top accounts
Director of Event Planning
Apr 2008 - May 2011 Marriott
  • Observed service behaviors of associates and provided feedback to individuals
  • Ensured associates received on-going training and maintained department staffing levels
  • Led catering menu development process
  • Reviewed and responded to guest satisfaction results, problems and complaints to identify areas of improvement
  • Managed financial performance of the department
Event Manager
Dec 2002 - Apr 2008 Marriott
  • Managed customer budgets and finalized billing arrangements
  • Prepared all event documentation to satisfaction of customer
  • Coordinated food and beverage, audio/visual and meeting space for business and social functions      
  • Up-sold the customer enhancements to create a better event
  • Proactively identified operational challenges and worked with staff and customers to develop alternative solutions

                               

Operations Manager
Nov 2001 - Dec 2002 Summit Conference Center
  • Developed marketing and advertising materials: brochures, web-site, print advertising, mass mailings
  • Created and implemented employee manual and human resources procedures
  • Supervised staff which included kitchen, sales, maintenance and catering personnel
  • Payroll management
  • Worked with prospective conference and catering clients to establish menus and organize functions
Assistant Conference Services Manager
Mar 2000 - Nov 2001 Snowshoe Mountain - Intrawest
  • Conducted client site visits to the resort
  • Arranged food and beverage and meeting space for corporate and social groups
  • Sold and coordinated activities, amenities and services to groups visiting the resort
  • Acted as a liaison between the client and all involved departments
  • Maintained room blocks

Education

BS in Hospitality Management
Aug 1991 - May 1995 Concord University

First Name

Jennifer

Last Name

Adamczyk