Sheethal

  • Front office Associate/ Executive
  • Muscat, Oman
  • Mar 20, 2018
Full time Front Desk and Night Auditors

Personal Summary

Having a degree in Hospitality science, with almost 3 years of experience in Front office looking to move forward seeking a career position to further develop expertise experience and skills for the mutual growth and benefit of the company and my-self.

Work Experience

Front-Office Associate
Jul 2015 - Aug 2018 UVA Meridian Bay Resort and Spa Kundapur
  • Greeting the guest on their arrival.
  • Politely confirm the details of guests with confirmed reservation.
  • Complete the registration formalities of the guest with confirmed reservations.
  • Check the availability of rooms in case of walk-ins.
  • Assigning rooms & calls the bell boy to escort guests to their rooms.
  • Attending the in-house guest telephone calls & handling Guest Complaints.
  • Coordinate room status updates with the house keeping department.
  • Notifying housekeeping of all check outs, late check outs, early check-ins & special requests.
  • Process guest check out requests.
  • Post all the credit charges to the guest folios (bills)
Front Office Executive
Aug 2016 - Aug 2018 Ramee Group of Hotels and Resorts Oman
  • Greeting, registering, and assigning rooms to guests.
  • Issues room key to guest.
  • Responsible for proper key control and other security measures.
  • Answers telephone in absence of telephone operator.
  • Transmits and receives telephone messages and sets up guest wake-up calls.
  • Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Keeping records of room availability and guest accounts. Operating the front office computer system. Taking photocopies if needed.
  • Computing bill and collecting the payment.
  • Accepting and confirming reservations.
  • Posting charges such as room, food, liquor, or telephone, to guest folio.
  • Arranging Airport transportation for guests upon request.
  • Depositing guest valuables in hotel safe or safe deposit box.
  • Checking out guests and inquiring about their stay.

Education

Bachelor Degree in Hospitality Science
Jun 2012 - Apr 2015 Alva’s College, Moodbidri, Mangalore Karnataka, India

First Name

Sheethal

Last Name

Kumar