Having a degree in Hospitality science, with almost 3 years of experience in Front office looking to move forward seeking a career position to further develop expertise experience and skills for the mutual growth and benefit of the company and my-self.
Jul 2015 - Aug 2018
UVA Meridian Bay Resort and Spa Kundapur
- Greeting the guest on their arrival.
- Politely confirm the details of guests with confirmed reservation.
- Complete the registration formalities of the guest with confirmed reservations.
- Check the availability of rooms in case of walk-ins.
- Assigning rooms & calls the bell boy to escort guests to their rooms.
- Attending the in-house guest telephone calls & handling Guest Complaints.
- Coordinate room status updates with the house keeping department.
- Notifying housekeeping of all check outs, late check outs, early check-ins & special requests.
- Process guest check out requests.
- Post all the credit charges to the guest folios (bills)
Front Office Executive
Aug 2016 - Aug 2018
Ramee Group of Hotels and Resorts Oman
- Greeting, registering, and assigning rooms to guests.
- Issues room key to guest.
- Responsible for proper key control and other security measures.
- Answers telephone in absence of telephone operator.
- Transmits and receives telephone messages and sets up guest wake-up calls.
- Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Keeping records of room availability and guest accounts. Operating the front office computer system. Taking photocopies if needed.
- Computing bill and collecting the payment.
- Accepting and confirming reservations.
- Posting charges such as room, food, liquor, or telephone, to guest folio.
- Arranging Airport transportation for guests upon request.
- Depositing guest valuables in hotel safe or safe deposit box.
- Checking out guests and inquiring about their stay.
Bachelor Degree in Hospitality Science
Jun 2012 - Apr 2015
Alva’s College, Moodbidri, Mangalore Karnataka, India