Maria

  • Guest relation officer
  • United Arab Emirates 23.424076 53.84781799999996
  • Apr 19, 2018
Full time Hostesses Sales and Marketing Other

Personal Summary

Looking for work as a Guest relation officer. Been an  active, open and communicative person feel confident working in team and alone. Have great experience in customer service, know how to deal with complaints and make customers feeling happy in honest and friendly way. 

Work Experience

Guest relation officer
Nov 2018 - Apr 2018 Bin Majid hotels and resorts

Responsibilities:

-          welcome greeting of guests

-          informing guests regarding all hotels’ facilities amenities

-          assisting while  the check-in/out process

-          escorting guests to rooms, if necessary

-          ensure a pleasant and satisfying stay at a hotel (real dialogue/courtesy calls)

-          handle guest complaints, requests

-          assisting in arranging reservations

-           making reports

Education

Master's degree (Department of foreighn languages)
Sep 2003 - Jul 2009 DONNU (Donetsk National University- Ukraine)

First Name

Maria

Last Name

Miroshnychenko