I'm currently working as an Office coordinator in the Housekeeping Department gaining more experience while working closely with the director and assistant. Previously, my skill set in hospitality has expanded working and interacting with a large diversity of groups. In a couple of years i look forward to be in a management position where I can use my skills and experience attained to better lead other groups and individuals
Coordinating and providing administrative support to all areas of the Housekeeping department. Ensuring all guest concerns were addressed promptly and effectively. Communicating VIP’s and special projects with all departments and Engineering. Assisting the HSKP director and assistant with purchase orders, data entry, stock and inventory.
Preparing housekeeping tasks for morning and evening shifts. Ensuring adequate staffing for next day’s workload using forecast and productivity guidelines.
Operating communication systems, such as multi line telephones, two-way radios and hand held devices. Performing various data entry and word processing tasks, updating room discrepancies via Knowcross and Opera systems.
Managing high volume calls, guest requests, issues and complaints and following up to provide quality service ensuring guest satisfaction. Logging all Lost and Found items in logbooks, storing, securing and distributing items according to hotel standards.