Melissa A Lucero

At The Palm Tribeca I managed and plotted all reservations on Open table, organized the floor and seating charts for the proper shift time. I answered all phones calls and helped guests with any questions or concerns, as well as calling back for reservation confirmation also accommodated all request.

Greeted guests upon arrival while taking note of VIPs and managing the need for any special accommodations, Maintained organized record of reservations, ensured overall positive dining experience.

At the Lion I greeted all guest as they arrived and presented the proper menu and escorted the guest to the designated tables.

At Scarpetta I organized all the menus, confirmed all reservations for the upcoming shift as well as the following days, I also helped the guest and accommodated with all request that guest made. I escorted all guest to the appropriate table. updated every table.