Cesar Augusto Rojas
- Guest Services
- Miami, FL, USA
- Sep 12, 2018
Personal Summary
I am a Guest and Client Services professional looking for the opportunity to grow with your organization. My interpersonal skills, coupled with my “go-getter” personality will be nothing short of a wonderful collaboration of skills, personality and driven work ethics. Your company will challenge my established experience in Business Management, Client/Customer Relations and will allow me to prove my dynamic nature and help promote a healthy, friendly and well-rounded work environment.
My goal would be to incorporate your business practices to my own and contribute my skills and knowledge to your current opportunities. My background in Management, Sales and Client Services has given me the opportunity to work with many established companies in the State(s) of Florida and California.
I believe that to be successful in any position, one must be ambitious, motivated; exhibit skills as a leader, as well as a team player. I am capable of multi-tasking, maintaining a high level of enthusiasm for my company and its customers, as well as being able to problem solve and adapt to technological trends. I am confident in my interaction and clarity with customers, in delivering product information and crucial sales points.
Lastly, I am bilingual in both English and Spanish.
Please take a moment to review my resume and consider me as an ideal candidate for your business.
Thank you for your time and attention.
Work Experience
*Processing of prospective and current rental applications, through efficiency and accuracy
*Providing Customer Service in the completion of applications.
*Assist Property Managers with tenant Re-Certification - Renewals.
*Coordinate work order initiatives and follow-up processes
*Maintain tenant and rental application records and maximize occupancy standards.
*Send late rent letters and general notices to tenants, as needed.
*Resident relations and inter-departmental solutions
*Assistance of front desk management, assist walk-in applicants and assistance with property application procedures.
*Collect rent payments received by tenant walk-ins and payments received by mail.
*Process rent payments in Yardi, prepare deposits, photo copy checks and prepare deposits.
*Perform interoffice duties and take on managerial roles, as back-up for Property Managers.
*Assist Guest with Hotel Services, Coordinate Guest Activities and Entertainment
*Register & process guests and their assigned rooms
*Accommodate guest requests
*Communicating with hotel staff on the status of guest rooms
*Up-selling guest rooms and promoting hotel services
*Handling cash payments
*Maintain a clean and neat front desk area
*Customer Sales & Clientele Retention
*Staff Schedule Management, Payroll and Asset Prevention
*Inventory Control; as well as Maximizing Company Product(s) for Optimum Client Experience
*Developing buyers by maintaining rapport with previous customers; Suggesting trade-ins; Meeting prospects at community activities; Greeting drop-ins Responding to inquiries; Recommending sales campaigns and promotions
*Closing sales by overcoming objections; Asking for sales; Negotiating price; Completing sales or purchase contracts; Explaining provisions; Explaining and offering warranties, services, and financing; Collects payment; Deliver automobiles
*Meeting Sales Goals, Motivating Sales, Selling to Customer Needs, Addressing financial Needs, Scheduling, Telephone Skills, Listening, Verbal Communication, Customer Focus, Job Knowledge
