• General Manager
  • Anaheim, CA, USA
  • Nov 04, 2018
Full time General Managers and Management Executives

Personal Summary

  • 23 years of experience in Hotel Operation and Hospitality Management
  • Strong Food and Beverage background.
  • Some Revenue Management background.
  • Brand experience with Starwood Hotels, Disney, Marriott, Choice Hotels, Intercontinental Hotels, Best Western International and Independent Hotel experience.
  • Hotel opening experience and renovation experience.
  • Very focused and goal oriented, have a good business analytical skill.
  • Ability to lead and guide a team to maximize revenue and Service Standard goals.
  • Excellent skills in forecasting, controlling cost, inventory management, administrative, organizational, multi-tasking and time management
  • Personal commitment to deliver exceptional service.
  • Outgoing and a creative thinker who sees beyond the box.

Work Experience

Assistant General Manager
Aug 2017 - Nov 2018 Interstate Hotels and Resorts

Crowne Plaza Los Angeles Harbor Hotel: A 244 rooms hotel with 17,000 square feet of Banquet space, a full-service Restaurant and Bar. Total of 104 hotel employees. *Oversee operations of Rooms, Engineering and Food and Beverage Department to ensure that all Brand Standards are met and hotel is QA ready. Increased Guest Satisfaction Scores from low 50’s to high 60’s on the first 6 months and continuously improving.  *Ensures that all trainings required by brand and Interstate Hotels and Resorts are completed. *Collaborating with the Sales team and help maximize revenue by proactively watching the market and working with the Front Desk to a maximum sell out.  *Working with all departments in controlling cost and managing inventory, also making sure that all Safety Standards are in place. *Assisting General Manager in forecasting and budgeting process.

General Manager/Dual General Manager
Jul 2014 - Aug 2018 Courtesy Hotels

Best Western Hollywood: Responsible for providing oversight, guidance, support and accountability. *Lead the team by example and developed a service mentality and/or culture towards guests and associates alike. *Managed revenue to meet or exceed budget, increased rev par and maximize occupancy year after year by active involvement in Revenue Management. *Identified operational performance and implemented measures or action plans in correcting deficiencies for guest comfort, satisfaction, owner inspections and brand audits. *Prepared daily, weekly and monthly reports including forecasting, payroll, expense report, accounts receivable and payable. *Controlled cost and implemented plans to maximize profits. *Protected the hotel and its assets through enforcing and maintaining a preventative maintenance and deep cleaning programs. Performed daily inspection of public area, guest rooms, restaurant with monthly safety meetings. *Handled some group bookings by responding to RFP’s, prospecting and making sales calls and building relationship to local channels.

Performed Task Force duties for Howard Johnson Conference Center with 200 rooms and 11, 000 square feet of meeting space while assisting ownership in converting and opening a 100 room Holiday Inn Express.

Director Of Food and Beverage
Aug 2007 - May 2014 Intercontinental Hotels Group

Holiday Inn Anaheim Resort: Opening team and oversaw Food and Beverage Operations which includes, Kitchen, Banquets, Room Service and a full-service Bar and Restaurant.

Performed Task Force duties to help regain Crowne Plaza Hotel Fullerton flagship.

Director of Outlets
May 2002 - Nov 2005 Starwood Hotels

Sheraton Anaheim Hotel: Oversaw multiple Food and Beverage outlets. Old Spaghetti Restaurant with nightly live band and 145 seating capacity; Garden Court Restaurant an all-day restaurant with 265 seating capacity; Deli Shop for on the go guest and with 35 seating capacity; Lobby Lounge and Piano Bar and Room Service in a 500 rooms hotel.


Bachelor of Science in Hotel and Restaurant Management
Mar 1986 - Oct 1990 University of the Philippines

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