Innovative, engaging, high-energy participative executive, result focused, entrepreneur and practical progressive leadership experience have created a passion for surprising financial and service objectives via a combination of world class service delivery, balanced approaches to operation methods, collaborative executive, with considerable experience leading multi-unit operations in highly-competitive markets. Proven success driving sales and profitability while increasing employee retention and productivity. An intuitive leader with acute insight and expertise in employee development, training programs, and corrective action plans. Demonstrable excellence in aligning business development strategies, financial planning, and process improvements to enhance ROI. Subject matter expert in hospitality operations, including human resources management, sales and marketing, engineering, food and beverage, housekeeping, resort activities, front office, and reservation call center operations.
Direct day-to-day operations and long-term strategic business planning across 14 oceanfront resorts with over $150M in annual revenue. Lifecycle leadership for sales and marketing programs, from conception and planning to execution and analysis of program effectiveness. Manage eight corporate directors, two field managers, 14 general managers, and 14 food and beverage directors, with full accountability and authority regarding recruiting, training, performance management, and compensation and promotion decisions. Communicate extensively with C-Suite leadership regarding financial forecasts, market share improvements, and risk mitigation strategies.