Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Apr 19, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Apr 19, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Apr 19, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Apr 19, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Apr 19, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Apr 19, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Apr 19, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Apr 19, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Apr 19, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! Ask about Sign-On & Referral Bonuses JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. #LI-DS1
Apr 19, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! Ask about Sign-On & Referral Bonuses JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. #LI-DS1
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements
Apr 19, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements We offer: Flexible Schedules Daily Access to Earned Wages Career & Growth Opportunities Part Time and Full Time Schedules #LI-DS1
Apr 19, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements We offer: Flexible Schedules Daily Access to Earned Wages Career & Growth Opportunities Part Time and Full Time Schedules #LI-DS1
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements We offer: Flexible Schedules Daily Access to Earned Wages Career & Growth Opportunities Part Time and Full Time Schedules #LI-DS1
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements We offer: Flexible Schedules Daily Access to Earned Wages Career & Growth Opportunities Part Time and Full Time Schedules #LI-DS1
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! Ask about Sign-On & Referral Bonuses JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. #LI-DS1
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! Ask about Sign-On & Referral Bonuses JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. #LI-DS1
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Grow as We Grow and Take Your Career to New Heights! Do you have a knack for providing top-level customer service? Do you go the extra mile to ensure satisfaction for clients and guests? If so, this just might be the right opportunity for you! We are hiring for a Home Valet (Pool Concierge) who will be responsible for providing exemplary and timely customer service to community staff, pets, and residents of our client communities. Amenity services including but not limited to pet visits, errand services, and pool concierge services. Pay: $13 per hour Schedule: Friday, Saturday and Sunday between 10am-10 pm and some weekdays between 9am-3pmdepending on need (6-12 hours per week). Essential Duties: -Deliver memorable interactions with all residents and community staff by being friendly, answering questions, and being helpful as you develop a strong rapport with each client -Conduct any amenity services needed including pet walking, dry cleaning pickup/drop off, package delivery, courier services, etc. -Use own transportation for errand services such as pick-up and delivery of groceries and other general resident goods or supplies -Ensure security of resident homes and property when picking up and dropping off pets or other items -Manage and organize the delivery of resident packages by accepting packages, arranging the delivery of the package, and notifying the resident -Maintain an atmosphere of warmth, personal interest, and positivity -Keep concierge suite clean and organized -Adhere to the proper safety protocols and procedures -The Home Valet schedule is subject to change dependent upon business needs -Ability to perform other duties as assigned by the supervisor Pool -Act as the point of contact for all residents and guests using the community pool -Help maintain community pool area amenities such as cabanas, pool area clubhouses, and grill areas -Manage cabanas and club lounge reservations -Enforce all community rules such as no pets, no glass, etc. -Routinely wipe down all touch points and hard surfaces within and around the pool area (all common areas, cabanas, pool tables, chairs, etc.) You are a good fit if you have the following skills: -Must have a commitment to service excellence with a friendly and positive attitude -Enjoys working outside and being physically active -Must love dogs with an understanding and willingness to learn about animal care -Comfortable with dogs of all shapes, sizes and temperaments -Excellent ability to read dog body language and behaviors -Able to keep up with the physical demands of being on your feet and walking for much of the day -Must be able to lift at least 25 pounds -Able to cope with inclement weather (rain, snow, cold, or heat wave - we walk through it all) -Attention to detail and quality -Ability to take direction, be reliable, work productively on one's own and adhere to a schedule -Own an iPhone with IOS 9 or newer or Android 6 or newer -Comfortable with downloading and using mobile apps -Must have a valid driver's license with a clean driving record -Desire to be part of a fun and growing company Education & Experience Requirements: -High school diploma or GED required -2+ years of customer service experience -Familiar with basic dog training commands -Experience working as a concierge in a hotel or luxury condominium is a plus -Experience working in a veterinary hospital, pet grooming, pet ownership or pet boarding business is a plus -Experience in the multifamily industry is a plus -Certification or degree in hospitality management is a plus We provide the following benefits to our part-time associates: -Tuition reimbursement -Referral bonus program -Associate discount programs -Associate and family assistance program -Rewards and recognition program Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Apr 18, 2021
Full time
Grow as We Grow and Take Your Career to New Heights! Do you have a knack for providing top-level customer service? Do you go the extra mile to ensure satisfaction for clients and guests? If so, this just might be the right opportunity for you! We are hiring for a Home Valet (Pool Concierge) who will be responsible for providing exemplary and timely customer service to community staff, pets, and residents of our client communities. Amenity services including but not limited to pet visits, errand services, and pool concierge services. Pay: $13 per hour Schedule: Friday, Saturday and Sunday between 10am-10 pm and some weekdays between 9am-3pmdepending on need (6-12 hours per week). Essential Duties: -Deliver memorable interactions with all residents and community staff by being friendly, answering questions, and being helpful as you develop a strong rapport with each client -Conduct any amenity services needed including pet walking, dry cleaning pickup/drop off, package delivery, courier services, etc. -Use own transportation for errand services such as pick-up and delivery of groceries and other general resident goods or supplies -Ensure security of resident homes and property when picking up and dropping off pets or other items -Manage and organize the delivery of resident packages by accepting packages, arranging the delivery of the package, and notifying the resident -Maintain an atmosphere of warmth, personal interest, and positivity -Keep concierge suite clean and organized -Adhere to the proper safety protocols and procedures -The Home Valet schedule is subject to change dependent upon business needs -Ability to perform other duties as assigned by the supervisor Pool -Act as the point of contact for all residents and guests using the community pool -Help maintain community pool area amenities such as cabanas, pool area clubhouses, and grill areas -Manage cabanas and club lounge reservations -Enforce all community rules such as no pets, no glass, etc. -Routinely wipe down all touch points and hard surfaces within and around the pool area (all common areas, cabanas, pool tables, chairs, etc.) You are a good fit if you have the following skills: -Must have a commitment to service excellence with a friendly and positive attitude -Enjoys working outside and being physically active -Must love dogs with an understanding and willingness to learn about animal care -Comfortable with dogs of all shapes, sizes and temperaments -Excellent ability to read dog body language and behaviors -Able to keep up with the physical demands of being on your feet and walking for much of the day -Must be able to lift at least 25 pounds -Able to cope with inclement weather (rain, snow, cold, or heat wave - we walk through it all) -Attention to detail and quality -Ability to take direction, be reliable, work productively on one's own and adhere to a schedule -Own an iPhone with IOS 9 or newer or Android 6 or newer -Comfortable with downloading and using mobile apps -Must have a valid driver's license with a clean driving record -Desire to be part of a fun and growing company Education & Experience Requirements: -High school diploma or GED required -2+ years of customer service experience -Familiar with basic dog training commands -Experience working as a concierge in a hotel or luxury condominium is a plus -Experience working in a veterinary hospital, pet grooming, pet ownership or pet boarding business is a plus -Experience in the multifamily industry is a plus -Certification or degree in hospitality management is a plus We provide the following benefits to our part-time associates: -Tuition reimbursement -Referral bonus program -Associate discount programs -Associate and family assistance program -Rewards and recognition program Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Residence Inn Columbus OSU (University Plaza)
Columbus, Ohio
Now Hiring: Night Auditor $13.00-$16.00 Free Parking We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7....so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Here are some reasons our associates like working for us: Our Benefits (applies to Full Time Associates Only) Competitive Pay Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental 401K Retirement Program with company contribution - FREE MONEY! Complimentary Hotel Room Night Program - Receive 7 free nights a year Group Life Insurance equal to your annual salary Voluntary Short and Long Term Disability Programs Verizon Wireless Discount - save up to 18% off your billing a month with our partnership with Verizon Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs - take classes related to hospitality and save up to 9% off the tuition price Role Responsibilities: As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by: Processing credit card transactions and other (restaurant, events, lounge) for the day Handling phone system, transferring calls, reservations, etcc Verify, balance and review hotel room availability Perform Check-in and Check-out procedures Administer guest payment policies and look for errors from the day shifts Prepare folios for the morning departing guests Maintain overall lobby appearance and assist with AM breakfast set up if needed Be versed in all hotel emergency procedures Why Concord? Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest - having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.
Apr 18, 2021
Full time
Now Hiring: Night Auditor $13.00-$16.00 Free Parking We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7....so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Here are some reasons our associates like working for us: Our Benefits (applies to Full Time Associates Only) Competitive Pay Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental 401K Retirement Program with company contribution - FREE MONEY! Complimentary Hotel Room Night Program - Receive 7 free nights a year Group Life Insurance equal to your annual salary Voluntary Short and Long Term Disability Programs Verizon Wireless Discount - save up to 18% off your billing a month with our partnership with Verizon Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs - take classes related to hospitality and save up to 9% off the tuition price Role Responsibilities: As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by: Processing credit card transactions and other (restaurant, events, lounge) for the day Handling phone system, transferring calls, reservations, etcc Verify, balance and review hotel room availability Perform Check-in and Check-out procedures Administer guest payment policies and look for errors from the day shifts Prepare folios for the morning departing guests Maintain overall lobby appearance and assist with AM breakfast set up if needed Be versed in all hotel emergency procedures Why Concord? Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest - having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements We offer: Flexible Schedules Daily Access to Earned Wages Career & Growth Opportunities Part Time and Full Time Schedules #LI-DS1
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements We offer: Flexible Schedules Daily Access to Earned Wages Career & Growth Opportunities Part Time and Full Time Schedules #LI-DS1
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations. ____________________________________ ___________________________________ ________________ Associate Signature Associate Name (Printed) Date
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required.
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! Ask about Sign-On & Referral Bonuses JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. #LI-DS1
Apr 18, 2021
Full time
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! Ask about Sign-On & Referral Bonuses JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Posts up in designated areas when not completing tasks Runs at top speed to park and retrieve vehicles and drives slowly and cautiously Assists guests with bell services and luggage storage as needed (when applicable) Opens all vehicle and property doors for guests Assists customers with directions, taxis, reservations and other inquiries Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Transport guests to appropriate places that are approved by the location (when applicable) Explains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account Manager Treats guests and associates with courtesy, respect and dignity Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns Consistently completes location on all key tags after parking vehicle Calculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security procedures Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Immediately secures all keys on belt clip or in a locked key box Reports all potential hazards and safety concerns to Account Manager KNOWLEDGE, SKILLS AND ABILITIES Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience Ability to operate a manual transmission is highly desirable Perform parallel parking Must have and maintain a valid drivers license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working flexible schedules and extended hours are sometimes required. #LI-DS1
Benefits of being a PMC Team Member: Create career opportunities for yourself and your team Run your own valet department within the hotel Maintain and procure relationships with clients and future clients Hire, train for success, and coach for excellence Working with all types of people in a team environment
Apr 18, 2021
Full time
Benefits of being a PMC Team Member: Create career opportunities for yourself and your team Run your own valet department within the hotel Maintain and procure relationships with clients and future clients Hire, train for success, and coach for excellence Working with all types of people in a team environment
Benefits of being a PMC Team Member: Create career opportunities for yourself and your team Run your own valet department within the hotel Maintain and procure relationships with clients and future clients Hire, train for success, and coach for excellence Working with all types of people in a team environment
Apr 18, 2021
Full time
Benefits of being a PMC Team Member: Create career opportunities for yourself and your team Run your own valet department within the hotel Maintain and procure relationships with clients and future clients Hire, train for success, and coach for excellence Working with all types of people in a team environment
Benefits of being a PMC Team Member: Create career opportunities for yourself and your team Run your own valet department within the hotel Maintain and procure relationships with clients and future clients Hire, train for success, and coach for excellence Working with all types of people in a team environment
Apr 18, 2021
Full time
Benefits of being a PMC Team Member: Create career opportunities for yourself and your team Run your own valet department within the hotel Maintain and procure relationships with clients and future clients Hire, train for success, and coach for excellence Working with all types of people in a team environment
