130 hospitality jobs found in new york

Chautauqua Institution owns and operates the Chautauqua Hotel Company, a historic full-service comprehensive hotel that has 150 rooms for guests. The Athenaeum Hotel is also a venue for special events, all of which are provided by the Special Events department. From weddings, banquets, conferences, and special occasion celebrations, the department provides five-star event service from late April through October. About Your Compensation Compensation for this position starts at$14.20/Hourand, with demonstrated experience and qualifications, candidates may earn up to $16.25/Hour. About Your Work Day Maintain complete knowledge of the daily scheduled group functions, times, locations, amount of people; location of all Hotel function space and names of rooms; all styles of meeting and banquet room settings. BEOs reviewed on a daily basis. Set up rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels, blackboards, and other equipment as specified by group requirements and in accordance with departmental standards. Coordinate sales team on the set up of table linens, skirting and tabletop items (water pitchers, pens, papers, glasses, and so forth) as specified by group and in accordance with departmental standards. Assist with the setup of routine audio/visual equipment, such as LCD projectors and screens Set up and refresh food and beverage items in accordance with BEOs and group requests. Breakdown function areas as scheduled in accordance to departmental procedures. Coordinate deep cleaning of conference rooms with housekeeping. Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies. Inspect cleanliness and working condition of all equipment and supplies to be set up in function area; rectify any deficiencies. Maintain complete knowledge of all Departmental/Hotel policies and procedures including safety guidelines. Use correct cleaning chemicals for designated items/surfaces, according to Occupational Safety and Health Administration regulations and hotel requirements. Perform other duties as assigned, including assisting other departments on an as-needed basis About the Referral Program Chautauqua Institution's Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $250 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August. About Your Schedule Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement. While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position: Schedules are typically a four or eight-hour shift with a start time that varies between 7:00 a.m. and 5:00 p.m. for a total of 16-40 hours per week. The schedule will be based on special event schedules and employee status (full-time/seasonal or part-time/seasonal).Scheduled hours may include evenings, weekends, and holidays based on business needs. Part-time work is available pre/post the summer season (mid-April to late-October). About Living on the Grounds Chautauqua Institution may provide limited housing options on our grounds or assist you with locating nearby housing arrangements for select opportunities based on business needs. Housing is not an option for many positions and may be of a cost to you. Candidates should assume there are no employer-provided or employer-assisted housing options available for this position unless it is otherwise stated. About Chautauqua Institution Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization. The Institution's office in Washington, DC is located strategically for an ongoing role in the cultural conversations of the nation. Discovering Your Chautauqua Experience There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater. In addition to a traditional gate pass, employees and their families will receive full access to our current and historical programs online at CHQ Assembly. Commitment to Values of IDEA Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is "The dignity and contributions of all people." We are committed to creating conditions in which everyone feels that they can engage as full and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices and applicants will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate past experience, engagement, and professional expertise in IDEA. Joining Our Talent Community Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.

Wendy's Manager Quality is our Recipe New York City Locations NOW HIRING Talented Managers To GROW With Us Annual Earnings Range: $50,000 - $55,000+ per year Actual rate offered will be based upon experience, location, and position. More than just a Paycheck! Benefits: Advancement Opportunities throughout our organization - We promote from within! Competitive Salaries Within 31 days Cigna Medical Plan Dental & Vision Insurance Life Insurance w/supplemental Life available 401(k) available after only 90 days Vacation and Sick Time Ongoing development Tuition reimbursement available Flexible schedules Teammate Assistance Fund Stability and growth Fun, Energetic Work Environment Direct Deposit and/or Pay Card And Our AMAZING Briad Wendy's Culture Team players wanted - job requirements Minimum of 1 year of restaurant management experience REQUIRED Minimum of 2+ years of General Manager experience required for GM role QSR or Fast-casual experience, Preferred Comfortable working in an emerging-growth company environment Ability to work both independently and as a member of a team An impressive work-ethic Desire to learn industry/gain experience Highly collaborative nature Must have a great personality, desire to serve guests, and enjoy working as part of a team, and be upbeat and engaging Strong interpersonal, verbal and written communication skills; Must be able to multi-task Provide leadership, direction, and motivation to our team, while demonstrating a "Can Do" attitude About us. The Briad Group is rapidly expanding to serve many hospitality needs. Our robust portfolio consists of Wendy's franchise locations, Marriott and Hilton brand hotels, unique Rooftop lounges atop our most innovative hotel locations, and an outdoor lifestyle shopping center. Our mission. Create positive lifelong emotional connections with our teammates and our guests. Our formula for success includes building strong leadership teams. The Briad Group takes pride in training, developing and promoting what it considers the hospitality industry's most talented employees. Apply today to become a part of the Briad Wendy's Family We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.

Visit.org is looking for a passionate and ambitious Freelance In-Person Event Host, in Nashville, TN, to join our Events team on a contract basis. The Event Host will facilitate interactive social impact experiences for our corporate partner on location for in-person event(s). This is an opportunity for an individual with stage experience who finds comfort in front of a crowd and wants to contribute their skills to positively impact local communities around the world. The right candidate will be based in Nashville, TN, and have corporate event experience, entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment. What Motivates Us There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We're driven by the opportunity to help enterprises and their employees around the world to contribute to their communities. About Visit.org: Visit.org is an enterprise SaaS company delivering purpose for a more engaged workforce. With its proprietary content across 90+ countries, Visit.org is providing the infrastructure and content for purpose-driven employee and client engagement. Some of our customers include Colgate, ADP, IBM, Adobe, Twilio, Twitch, Nielsen, and others. Role & Responsibilities: Be the host for a fun, engaging, team building, social impact activities, experiences and events that support a great cause Welcome, engage, and inspire participants while supporting nonprofits in facilitating the in-person event Qualifications: Fluent in English Based in Nashville, TN Availability to work on a contract per-event basis Comfortable interacting with groups of people as well as one on one as they keep the events flowing and the participants engaged Easy conversationalists with lots of energy, charismatic personality, and a sense of fun Background in acting, comedy, improv or similar profession that requires engaging and interacting with an audience is a bonus and not required Experience with group facilitation and managing group dynamics High energy and a positive attitude Quick thinker-sometimes during events, things go wrong; you can problem-solve on the fly Extremely comfortable with and enjoys public speaking Excellent customer service and presentation skills What we offer: This is an on location, in person , per event contract role in Nashville, TN. This role is open only to those candidates already based in Nashville, TN. No relocation packages are offered at this time. Compensation is negotiable DOE.

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. Who are you? You're a rockstar with a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES. Who are we? City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences. Why us? Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. Position Summary Event Servers, Bartenders, and Service Assistants are responsible for delivering a high-quality, memorable guest experience at all City Winery events. This is a part-time, on-call position that is ideal for those seeking flexibility in their work schedule. Event staff actively handle set-up, presentation, execution, guest service, and breakdown of all City Winery private events. Event Staff are typically performing a variety of duties depending on the nature of the given event which may include weddings, corporate functions, high profile dinners, private concerts, and more. Minimum Qualifications 1+ years as a banquet/event server, bartender, or support staff member in a fast-paced, high-volume, events environment preferred Prior experience in luxury, high-end event setting is preferred Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit Ability to execute professional service and handle diverse group of clientele with composure and hospitality Ability to manage and complete multiple tasks in high pressure environment Knowledge of safety and sanitation standards Ability to work with a sense of urgency, proactively, resourcefully, and take initiative Attention to detail Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment Aptitude to resolve problems Ability to work both independently and in a team environment Ability to work a flexible schedule including days, nights, weekends, and holidays Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 pounds Overview of Responsibilities Deliver exceptional guest service experience at all events with goal to exceed guest expectations at every event Perform all duties as assigned at the particular event and related to the nature of the event including but not limited to: set-up, service execution, and breakdown Serve food and beverage, handle guest inquiries, requests, and needs Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to guest needs at all times Adhere to CW private event steps of service and ensure all steps are taken to execute a high end event consistent with CW standards. Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages. Attend trainings, tastings, meetings, as needed Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance. Perform all other reasonably assigned duties Perks & Benefits! Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements. Compensation: $18.00 - 25.00 per hour based on experience

Overview The Guest Service Attendant (GSA) is responsible for both the checking in and out of the hotel guests in a professional and yet relaxed manner while other GSAs are answering calls, providing directions, taking restaurant reservation or forwarding calls throughout the hotel. This is a substitute position. Responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries in a pleasant and helpful manner. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. Responsibilities Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures. Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested. Ensure all guest information is accurate and maintained in an organized manner. Utilize the property management system to run daily reports and block any special requests. Check guests out of the property in accordance with procedures. Make change, post charges/make adjustments to guest accounts. Accept reservations, changes, and cancellations in the absence of reservations staff. Promote room upgrades (upsell) and monitor and control product to meet goals. Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank. Assist individuals and groups with check-in, checkout, and room changes. GSA to also be responsible for the friendly and efficient service given all telephone calls made into the hotel or from a guest room. When working in the communications center, the GSA assumes the responsibility Answering and routing calls Answering inquiries Handling wakeup calls Taking messages Taking In Room Dining orders and placing the order through the Micros Taking restaurant reservations through the Sevenrooms platform Taking hotel reservations through Opera all while remaining both friendly and alert during every guest interaction day or night. Work closely with the GA team to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc. Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed. Work with Front Office Manager regarding hotel business to keep them informed. Maintain positive and professional communication with all staff. Provide recognition to others, including co-workers, supervisors, managers, and directors. Answer and route inbound calls on the telephone system. Assist callers with inquiries. Handle all phone calls efficiently and courteously. Receive, track, and follow up on all service requests, problems, and complaints. Utilize HotSos and other platforms to communicate with guests Ensure all wakeup call requests are logged and delivered. Understand the operation of TTY equipment. Coordinate with Front Office to ensure all reservations requesting equipment are met. Assist guests and employees with the use of voicemail. Take messages and ensure delivery. Be thoroughly knowledgeable about In Room Dining menu. Take In Room Dining orders and ring in the order through MICROS. Ensure all guest information is accurate and maintained in an organized manner. Take live restaurant reservations for all outlets in the hotel using Sevenroom reservations platform and adhering to their specific training regarding placing and confirm a restaurant reservation for a guest calling in. Keep updated on all hotel information including amenities, outlets concepts and hours of operation, programs, packages, etc. Take guest reservations, when needed utilizing the OPERA system. Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities. Ensure a healthy and safe work environment for co-workers and guests. Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. Promote property outlets to guests. Assist guests in finding locations within the property by escorting, when possible, or giving clear directions. Resolve guest complaints using property procedures. Create a positive environment in which all employees have the ability to maximize their potential. Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance. Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service. Participate in Sound Check meetings on each shift. Always smile and offer a warm greeting to all. Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique. Take initiative to offer assistance throughout the property. Operate ethically to protect the Hard Rock brand. Utilize programs designed to help Save the Planet. Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations. Perform additional duties as requested by department managers and supervisors. Communicate with supervisors and managers to ensure that assigned duties are completed to standard. Coordinate operations with other departments, as needed. Present a professional image to employees, guests, clients, owners, and investors. Review and develop guest history records to enhance personalized service for repeat guests. Maintain confidentiality of guest, employee, and company information. This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides the knowledge, skills, and ability to sufficiently and successfully perform the duties of the position. 2+ years' experience in a front office position required. Lifestyle or Luxury hotel experiences preferred. SKILLS Ability to comprehend and communicate in business English, either written or spoken, to communicate information and idea to guests and colleauges alike.s. Ability to read, comprehend, and write simple instructions, short correspondence and memos. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.). Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy. Fluency in English: additional languages preferred. PHYSICAL DEMANDS Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Ability to obtain impressions through the eyes. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds / 5 kilograms. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. ADDITIONAL REQUIREMENTS Understanding of lifestyle hotel products and guest services. Ability to work evenings, weekends, and holidays, as needed.

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. The Langham, New York offers modern luxury on Fifth Avenue and is recognized for its genuine, personalized service in line with the culture and values of Langham Hospitality Group. The hotel boasts spacious guest rooms with views of the Empire State Building, The Gallery event space and fine dining at Ai Fiori. The Senior Group Sales Manager will exceed revenue goals as assigned in group market segment ensuring guest satisfaction, soliciting new and repeat accounts. Key Responsibilities: Solicit, evaluate, sell and confirm business to meet overall market segment budgeted sales and profit margin. Conduct site inspections throughout property. Draft proposals, contracts, letters, and reports in a timely manner. Contact customers in house to promote good will and foster additional business, repeat bookings and referrals. Handle account details so all pertinent aspects of solicitation and closing are complete and documented. Collaborate with various departments to ensure flawless execution and participate in solving problems with other departments related to business booked. Maximize revenue by selling all facets of the hotel to previous, current and potential clients. Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. Develop and conduct persuasive sales presentations to prospective clients. Travel locally to conduct outside sales calls, promote the hotel and review competition's business. Research periodicals, internet, trade journals, and other publications to learn about potential business opportunities. Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account. Represent Hotel at trade shows either in North America or overseas as requested. Attend or host hotel events as required. Audit or assist with client billing as required. Follow brands sustainability guidelines and practices. Perform other duties as assigned by management. SPECIAL SKILLS REQUIRED: Must have knowledge of a hotel structure and how all departments interact. Knowledge of Microsoft Word, Excel, PowerPoint, Delphi, Opera Must be able to effectively work with a variety of internal and external customers and colleagues. Must have basic math skills to prepare cost proposals. Must be able to travel throughout designated markets. Must have developed English language skills to the point to be able to read newspapers, periodicals, journals, and manuals and to present fluently. Ability to write fluent English in business emails/ letters, summaries, and reports, using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. PHYSICAL DEMANDS: Lifting 30 lbs. maximum with frequent lifting and/or carrying objects weighing up to 10 lbs. Talking and hearing. Requires walking or standing to a significant degree. EXPERIENCE REQUIRED: Associate's or Bachelor's degree in Hospitality or related industry preferred. Proven track record in sales is a must with minimum of 3 years of pro-active sales experience in hospitality environment. For more information about the property, please visit: EOE, including disability/vets

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. The Langham, New York offers modern luxury on Fifth Avenue and is recognized for its genuine, personalized service in line with the culture and values of Langham Hospitality Group. The hotel boasts spacious guest rooms with views of the Empire State Building, The Gallery event space and fine dining at Ai Fiori. The Senior Corporate Sales Manager will exceed revenue goals as assigned in Corporate FIT market segments ensuring guest satisfaction, soliciting new and repeat accounts. Key Responsibilities: Solicit, evaluate, sell and confirm business to meet overall market segment budgeted sales and profit margin. Conduct site inspections throughout property. Draft proposals, contracts, letters, and reports in a timely manner. Contact customers in house to promote good will and foster additional business, repeat bookings and referrals. Handle account details so all pertinent aspects of solicitation and closing are complete and documented. Collaborate with various departments to ensure flawless execution and participate in solving problems with other departments related to business booked. Maximize revenue by selling all facets of the hotel to previous, current and potential clients. Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. Develop and conduct persuasive sales presentations to prospective clients. Travel locally to conduct outside sales calls, promote the hotel and review competition's business. Research periodicals, internet, trade journals, and other publications to learn about potential business opportunities. Significant out of town travel to solicit business in feeder cities. Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account. Represent Hotel at trade shows. Attend or host hotel events as required. Audit or assist with client billing as required. Follow brands sustainability guidelines and practices. Perform other duties as assigned by management. SPECIAL SKILLS REQUIRED: Must have knowledge of a hotel structure and how all departments interact. Knowledge of Microsoft Word, Excel, PowerPoint, Delphi, Opera Must be able to effectively work with a variety of internal and external customers and colleagues. Must have basic math skills to prepare cost proposals. Must be able to travel throughout designated markets. Must have developed language skills to the point to be able to read newspapers, periodicals, journals, and manuals. Write business letters, summaries, and reports, using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. PHYSICAL DEMANDS: Lifting 30 lbs. maximum with frequent lifting and/or carrying objects weighing up to 10 lbs. Talking and hearing. Requires walking or standing to a significant degree. EXPERIENCE REQUIRED: Associate's or Bachelor's degree in Hospitality or related industry preferred. Proven track record in sales is a must with minimum of 2 years of pro-active sales experience in hospitality environment. For more information about the property, please visit: Salary Range: $90,000-110,000 EOE, including disability/vets

ABOUT US Untamed Brands goal is to partner with great brands for the long-term, helping them realize their fullest potential within our world-class team of restaurant leadership. Currently, we own and operate Taim Mediterranean Kitchen and HCT (Hot Chicken Takeover). POSITION PURPOSE At Untamed Brands, the Catering Sales Manager is responsible for driving sales through catering and events, while helping to increase brand awareness and engagement with our customers. RESPONSIBILITIES Effectively builds relationships with customers Manages Spoonfed catering software system Ensures that catering sales budget is being met Produces catering leads through marketing efforts, competitor research and sales calls Schedules tastings with prospective catering contacts Monitors sales on a daily, weekly, and monthly basis; provides reports to management at established intervals Monthly reporting of sales/customer feedback to all restaurants Helps determine menu changes, additions or needs of clients that our brands should be offering to keep us competitive Is aware of packaging innovations and looks for branding opportunities Manages all third party catering contracts and negotiates commission Creates a business plan, understanding costs of catering and impact of sales Coordinates catering email promotions with marketing Builds awareness and excitement in the community with a strong marketing approach Responsible for all NRO catering training and reach out Oversees and develops catering team

Job Description Job title : Guest Services Attendant Job location : New York,NY,10029 Shift : Variable Duties: Guest Services Attendant will be responsible for offering patients appropriate menu after conferring with nursing/nutrition. They will assist patient and patient's guests with menu selections, advise patient of diet changes and concomitant changes in menu selection. Deliver patient and guest meals to patient room or dining area, setting up area with appropriate table linen. Provide snacks to patient and guests. Fill refridgerators with nourishments appropriate to patients diet. Remove serviceware and dirty table linen from pateint room at completion of meals and/or snacks. Return serviceware to appropriate sources and deposit table linens in appropriate receptacles. Damp sanitize surfaces. Vacuum. Spot cleaning of walls, windows, furniture and other items. Provide patients with linens, literature and other related items. Stocking deliveries to the floor. Transport of patient belongings and luggage to and from unit. Transport patients to and from unit. E scort ambulatory patients to and from units. Maintain control of patients charts while patient is off the unit and release charts only to authoized personnel. Daily delivery of newspapers and magazines. Perform other related duties as required, including filling in for Maintenance A2 or Maintenance C in specific tasks as needed Skills: Excellent communication skills. Exemplary client services skills. Ideally has background in hospitality (hotel/restaurant). Must be well spoken and have extremely professional and polite demeanor. Must be able to stand for long periods of time and lift up to 50 lbs. Candidate needs Restaurant experience ot be considered for this role. Education: High School Diploma or GED

The front-of-house team is looking for friendly, hard-working HOSTS to join them atBAR PRIMI, our Italian pasta shop on the border of NoHo and the East Village, run by Chefs Andrew Carmellini and Luciano Duco with Josh Pickard and Luke Ostrom of NoHo Hospitality Group. Ideal candidates possess: - Plan the seating of the dining room - Oversee the dining room and make it a warm and welcoming place. - Ensure all guests have an exemplary dining experience. - Actively take and process reservations. - Answer incoming calls and questions. - Assist in coordinating the activities of dining room personnel to provide fast friendly service to guests. - Weekend availability a must! Benefits: We offer medical, dental, and vision benefits for full time employees, as well as a 401(k), Paid Time Off, Employee Dining Discount, BRI Commuter Benefits and Referral Reward Program. Since first partnering in 2009, chef Andrew Carmellini, Josh Pickard and Luke Ostrom have opened a national portfolio of restaurants and culinary services at preeminent hotels, live music venues and major metropolitan sports arenas and airports across New York City, Baltimore, Detroit and Nashville including Locanda Verde, The Dutch, Joe's Pub and The Library at The Public, Lafayette, Bar Primi, Leuca, Westlight, Mister Dips, Rec Pier Chop House, The Cannon Room, San Morello, Evening Bar, The Brakeman, Penny Red's, Carne Mare, The Dutch Nashville and Carne Mare Nashville. The team actively runs food and beverage operations in four hotels, including The Greenwich Hotel, The William Vale, Sagamore Pendry Baltimore and the Shinola Hotel. Known for delivering quality experiences and pertinent culinary culture, each place is a distinctly owned, handcrafted labor of love. They've received widespread critical acclaim, recognition on countless "Best of" lists, a Michelin star, and two coveted James Beard Foundation awards. To learn more, visit or The pay range for the position is $15 - $20 per hour.

REPORTS TO: Assistant General Manager SUPERVISES DIRECTLY: All Front Desk Agents, Night Auditors, Housekeeping and Breakfast Attendants. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the Assistant General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest, and ownership expectations. To support the Front Office, Housekeeping, Engineer and F&B daily based on needs. Project based within the week, within the day will support and step in for allotments of time. Manage facets of respective departments in the absence of the Department Managers, ensuring high levels of cleanliness, guest service and satisfaction throughout the Hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, storage, and work areas. Essential Responsibilities: -To ensure that guests are greeted, checked in, and allocated to rooms promptly and courteously. -To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest. -To be readily available at all times to deal with problems or complaints. -To ensure that rooms have been serviced and maintained to the standards established by the Company. -To ensure maximum room occupancy within agreed overbooking policy. -To ensure effective liaison between reservations and front office staff with other departments (e.g. Housekeeping). -To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times. -To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file. -To ensure that accounts are balanced daily. -To ensure effective and speedy check-out procedures. -To ensure that luggage is delivered to and collected from rooms speedily. -To ensure that inquiries, messages, theatre bookings are dealt with courteously and efficiently. -To ensure that all Front of House staff are correctly dressed at all times. -To ensure that all Front of House areas are clean and orderly at all times. -To ensure that newspapers and parcels are delivered to rooms without delay. -To ensure that incoming and outgoing telephone calls are handled promptly and courteously. -To ensure maximum security of all items left in safety deposit boxes. -To ensure that the Hotel entrance is easily accessible to cars and taxis at all times. -To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected. -To carry out or ensure that regular On-the-Job training is taking place to agreed standards. -To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion. -To ensure maximum security in all areas under your control. -To act as Manager on Duty when required. -To attend Management Meetings as required. -To ensure accurate and timeliness submission of all reports and administrative work. -To monitor trends within the industry and make suggestions how these could be implemented. -To be familiar with all local Civil Defense measures. -To ensure that staff under your control are trained in Civil Defense measures. -Takes responsibility of supervising the Food & Beverage outlets (café) in the absence of the Food & Beverage Supervisor. -Supervises Housekeeping staff: participating in associate performance evaluations, training and development. -Assists the Housekeeping Manager in the development of the department's annual budget. -Participates in cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies. -Enforces policies and procedures in the department. -Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced. -Directs hourly associates in all areas of the department. -Prepares daily assignment sheets for all Housekeeping associates in the absence of Executive Housekeeper. -Maintains cleanliness quality based on hotel objectives. -Inspects, monitors and maintains level of cleanliness in all assigned guest rooms. -Reports all unsatisfactory conditions to the Room Attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom. -Assumes responsibility for the guest feedback and guest service scores in all departmental related indices. -Inspects monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices. -Maintains productivity and labor cost goals. -Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day. -Maintains departmental key control. -Maintains deep cleaning program. -Monitors electric, gas, oil and water consumption on a prescribed basis. -Supervises assigned associates: Hiring, terminations, performance evaluations, and development. -Coordinates with security to maintain key inventory for all locks. -Trains hotel staff in emergency procedures. -Aids and instructs craftsmen in scheduling work, ordering material, and completing assignments by a specified date. -Develops and maintains an ongoing maintenance program for guestrooms, meeting rooms, public space back of house spaces, kitchens and all hotel equipment. -Ensures cleanliness and orderliness of all workspace and storage areas. -Conducts monthly department meetings. -Participates in revenue calls, giving insight about ancillary revenues. -Maintains GSS/Marriott commentary weekly reporting. -Complete projects as determined by the Assistant General Manager.

Located along the East River and situated in an open-air concept, Pearl Alley welcomes those to nestle in and enjoy one of the many outstanding offerings throughout the day. With sweeping views of the Brooklyn Bridge and beyond - the bespoke venue features expertly made cocktails, designed for leisurely drinking as well as a selection of food, made to complement each of the drinks served. While the cocktails are the main event at Pearl Alley, a selection of food is also be available through contactless ordering at various kiosks, with both sweet and savory options, some available as grab and go. ESSENTIAL JOB RESPONSIBILITIES Receive and record dining reservations or respond to general inquiries via telephone or online reservation system Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management Deliver a high-quality food and beverage dining experience to all guests Welcome guests by greeting them per the company standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction Promote and maintain the highest level of customer service to all guests while staying alert to their needs Confer with dining room staff to ensure guests are receiving prompt and courteous service Provide guests with information about the Pier, including giving direction Maintain dining ambiance with an enthusiastic and graceful attitude Actively participate during line up Professional demeanor, polished appearance with the ability to exceed guest's expectations Maintain impeccable standards of cleanliness and appearance throughout all areas of the Host booth before, during and after service Adhere to sanitation, safety, and alcohol beverage control policies Complete all assigned side work relevant to guest interactive service Follow all company policies, procedures, and guidelines Consistently report to scheduled shifts on time and ready to work in proper uniform Operate ethically to protect the assets and image of the company Performs other duties and responsibilities as per business need KNOWLEDGE, EXPERIENCE AND SKILLS Must have 2+ years Maitre D' or Lead Host experience in a fine dining, high volume setting Experience working with OpenTable is preferred Personable demeanor, instinctive nature, and ability to deliver world-class hospitality Ability to think quickly and multi-task in a fast-paced environment Ability to communicate effectively and eloquently, both verbal and written Ability to take direction and execute High standards for cleanliness of workspace and service areas A desire to advocate on behalf of the guest as well as notice and pursue when a guest is dissatisfied Professional demeanor, polished appearance with the ability to exceed guest's expectations Ability to work in an ever-changing environment Ability to work both independently and in a team environment Strong work ethic and customer-focused approach Ability to work a flexible schedule including days, nights, weekends, and holidays Must be passionate, entrepreneurial, and dedicated to success PHYSICAL REQUIREMENTS Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Must be able to lift and carry up to 50 lbs; Ability to stand for prolong periods of time and climb steps regularly. Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment. BENEFITS & PERKS Comprehensive medical, dental, vision and commuter benefits Employee dining discounts Professional growth and development opportunities Referral bonus COMPENSATION The base pay range for this position is $22.00-$25.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc. Creative Culinary Management is an equal opportunity employer.

Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

Job Summary: The Front Server provide friendly, responsive service to create an exceptional dining experience for all of our guests. The Front Server must be engaged and provide prompt, courteous and efficient food and beverage service where attention to detail is key. As the primary point of contact for guest interactions in the dining room, the Front Server is responsible for selling and serving food and beverages using their knowledge, hospitality and service skills Essential Job Functions: • Take food and beverage orders from guests, enter orders in POS system • Ensure that all orders are accurate and brought to each table in a timely manner • Confirm orders with the chefs and bartenders whenever a clarification is requested • Offer suggestions by using suggestive selling techniques (daily specials, cocktails, appetizers, entrees, desserts, and after dinner beverages) • Perform side work at the start and end of each shift as required by service station assignment. • Maintain cleanliness and condition of the work areas and equipment. • Implement steps of service for guests consistently • Ensure guests are satisfied with the food and service, respond promptly and courteously to any requests • Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable). • Be ready and willing to assist fellow servers as situations arise. • Assist with setting tables and rearranging tables to accommodate larger parties • Performs other job-related duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: High School Diploma or general education degree (GED) Required Experience: • Minimum 2 years fine dining food and beverage server experience • Previous POS system experience • Must have excellent knowledge of fine dining room and service procedures and functions • Be able to work in a standing position for long periods of time • Open availability; must be able to work evenings, weekends and holidays Knowledge, Skills, & Abilities: • Possess strong organizational and multi-tasking skills • Ability to work well under pressure in a fast-paced environment • Outstanding guest services skills • Be able to communicate clearly and effectively (verbal & written) • Possess basic math skills and ability to handle money and operate a cash register and POS system • Professional presentation and positive attitude Physical Requirements: While performing the duties of this job, the employee is regularly required to stand for extended periods of time, twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will use hands to handle objects and tools, and operate service equipment. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40-pound objects. Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may use vision to monitor food quality and quantity and may also order supplies, etc. Work Conditions: May require evening and weekend hours. While performing the duties of this job, the employee generally works in an indoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. You will usually be based indoors, splitting your time between the front of the restaurant and the kitchen. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. Wolfgang Puck Group is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.

Gran Morsi is looking for outgoing, reliable, and professional Servers with positive attitudes to join our team! Fine Dining experience is required, but not restricted only to a New York City experience. He/she needs to be someone passionate about food, wine, personalized guest experience and self-motivated. He/she needs to be a leader, who is willing to lead by example and in process earn the respect of peers. Ability to multi-task is a must. Knowledge of Italian cuisine and wine is a plus. Willing to train, nurture, and provide tools for success for all positions. We believe in promoting within our own restaurant, so there's a great potential for growth!

REPORTS TO: Front Office Manager Flexible Hours: Flexible hours and various shifts are available. We can work with you on a schedule that fits your needs. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Front Office Agent will check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. The Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation. -Keep records of room availability and guests' accounts using computerized property management systems. -Compute bills, collect payments, and make change for guests. -Perform simple bookkeeping activities, such as balancing cash accounts. -Issue room keys and escort instructions to bellmen. -Review accounts and charges with guests during the check out process. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Transmit and receive messages, using telephones or telephone switchboards. -Contact housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning. -Answer all incoming phones in three or less rings. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager.

Company Description Eataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim for our guests to: EAT authentic Italian food at our restaurants, cafés and to-go counters SHOP a selection of high-quality Italian, local and homemade products LEARN through our classes and our team's product knowledge Job Description The Beverage Stocker is responsible for the receipt and storage of all beverage items, supplies, materials, and equipment received. Directly reports to the Beverage Manager. Checks incoming merchandise against order sheets for accuracy of weight, quantity, and order specifications. Ensures beverage items are received and stored at the proper temperatures. Maintains product by stocking, replenishing, facing, and adhering to First In First Out standards. Ensures all shipping invoices are submitted to the receiving team. Maintains inventory and delivery records for the team. Issues stored items to proper departmental personnel and keeps records of release of items. Notes any and all discrepancies and immediately informs their supervisor. Performs other duties as required or assigned Qualifications High school diploma or equivalent preferred Good communication skills Previous stocking experience in a grocery setting preferred Job Requirements Availability to work onsite with a flexible schedule often including evenings and weekends Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting Ability to lift up to 50 pounds Ability to use hand truck, cart, box cutter, ladder, label maker and cleaning supplies Please be prepared to provide proof of fully Covid-19 vaccination upon hire. Additional Information Benefits and Perks Medical, Dental, Vision Insurance Paid Time Off Paid Parental Leave 401K with match or RRSP Bonus program Free family meal daily Discounts at Eataly Classes on products and Italian cuisine Referral bonus program and more! The base pay range for this position is $16 - $17 per hour. Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

REPORTS TO: Front Office Manager SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Front Office supervisor will assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. The Front Office Supervisor Essential Responsibilities: -To ensure that guests are greeted, checked in and allocated rooms promptly and courteously. -To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest. -To be readily available at all times to deal with problems or complaints. -To ensure that rooms have been serviced and maintained to the standards established by the Company. -To ensure maximum room occupancy within agreed overbooking policy. -To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping). -To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times. -To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file. -To ensure that accounts are balanced daily. -To ensure effective and speedy check-out procedures. -To ensure that luggage is delivered to and collected from rooms speedily. -To ensure that inquiries, messages, theatre bookings are dealt with courteously and efficiently. -To ensure that all Front of House staff are correctly dressed at all times. -To ensure that all Front of House areas are clean and orderly at all times. -To ensure that newspapers and parcels are delivered to rooms without delay. -To ensure that incoming and outgoing telephone calls are handled promptly and courteously. -To ensure maximum security of all items left in safety deposit boxes. -To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times. -To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected. -To carry out or ensure that regular On-the-Job training is taking place to agreed standards. -To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion. -To ensure maximum security in all areas under your control. -To act as Duty Manager when required. -To attend Management Meetings as required. -To ensure accurate and timeliness submission of all reports and administrative work. -To monitor trends within the industry and make suggestions how these could be implemented. -To be familiar with all local Civil Defense measures. -To ensure that staff under your control are trained in Civil Defense measures. -Takes responsibility of supervising the F&B outlets in the absence of the F&B Supervisor.

REPORTS TO: Chief Engineer Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Maintenance Engineer will maintain the Hotel areas and all Hotel assets to an acceptable quality standard. The Maintenance Engineer Essential Responsibilities: -Provides professional and courteous service at all times. -Assists Chief Engineer with all maintenance and preventative maintenance to include: refrigeration, heating, plumbing, water treatment, preventative maintenance, convention center front and back of house spaces, A/C units, ice machines, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc. -Monitors electric, gas and water consumption. -Ensures all projects are completed according to specifications and are completed on time. -Understands and practices all lock out-tag out procedures in accordance with OSHA standards. -Perform all guestroom and public area preventive maintenance services as outlined for your hotel. -Performs maintenance checks of equipment and logs properly. -Reports all safety and security concerns to the Chief Engineer or the Manager on Duty immediately. -Ensures all key inventories are secure. -Responds to all emergency situations prepared to assist. -Participates in ongoing maintenance programs for event space, public space, kitchens and all convention center equipment. -Performs inventory duties as required. -Maintains cleanliness of grounds and attractiveness of landscaping. -Ensures cleanliness and orderliness of all work space and storage areas. -Attends monthly staff meetings. -Complete projects as determined by the Chief Engineer.

REPORTS TO: Front Office Manager Flexible Hours: Flexible hours and various shifts are available. We can work with you on a schedule that fits your needs. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Front Office Agent will check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. The Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation. -Keep records of room availability and guests' accounts using computerized property management systems. -Compute bills, collect payments, and make change for guests. -Perform simple bookkeeping activities, such as balancing cash accounts. -Issue room keys and escort instructions to bellmen. -Review accounts and charges with guests during the check out process. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Transmit and receive messages, using telephones or telephone switchboards. -Contact housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning. -Answer all incoming phones in three or less rings. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager.

REPORTS TO: Vice President of Operations or Regional Operations Director SUPERVISES DIRECTLY: Property Executive Committee Members SUPERVISES DIRECTLY OR INDIRECTLY : All property associates, vendors, consultants, service providers Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The General Manager will supervise the overall operation, sales and marketing, and fiscal operations for the hotel. Duties include but are not limited to, physical asset management and upkeep, ensuring the highest standards of sanitization and cleanliness are accounted for throughout the hotel, budgeting; costs analysis; payroll and staffing guide control and compliance; sales activities and booking policies; yield management in manners that maximize the revenue generation and resulting profits; motivating and retaining associates; communications with management company and ownership and any other duties required for the day-to-day management and oversight consistent with the expectations for any first-class hotel operation. The General Manager Essential Responsibilities: Provides professional and courteous service at all times. Revenue Management: -Provide the Revenue Management Department with information that includes a market analysis of competitors' rates by market segment for weekday and weekend, and a forecast of local market conditions and special events that may impact occupancy and/or rate. -Support sales efforts as directed by the Vice President and the Corporate Sales staff. -Ensure that sales, front office, and reservation staffs are kept informed of rate structure and know how to implement yield management policies and procedures. Train front desk staff to successfully perform all front office operations, and revenue management and central reservations procedures. Train front desk staff to successfully perform selling techniques and procedures for current promotions. -Use assigned franchise revenue management system (i.e. MARSHA, OnQ, Opera, IHOTELIER, MARC) to achieve maximum revenue. Financial Results: - Be able to produce the annual budget by forecasting changes in operating expenses and labor cost. -Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels, and control utility expenses in accordance with energy management and building operations standards. -Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly GOP and NOI (EBIDTA). Explain the causes for budget variances of controllable expenses, take corrective action to avoid future occurrences and adjust spending to eliminate variances. -Protect the Company's financial assets by properly administering company policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll and all other financial transactions. Also, properly administer company policies and procedures for protecting the safety of guests and associates. -Receive satisfactory scores for internal audits and take action to correct any deficiencies. -Execute company policies and procedures for purchasing. Guest Satisfaction: -Train staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.). -Train staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Directly handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property. Directly respond to guest complaint letters and comment cards in accordance with company standards. -Manage the 100% guarantee process (if applicable) in accordance with standards and eliminate service issues that result in repeated invocations of the guarantee. -Manage the franchise frequent guest program (guest rewards program) in accordance with franchise/company policies and procedures. -Receive satisfactory scores from franchise or independent satisfaction surveys, (OSAT, GSS, GEI, SALT, Medallia) and RHG's mystery shopper program, and take action to correct any deficiencies. Associate Satisfaction: -Recruit, select, train, motivate and manage associates to deliver guest services and quality products that will lead to achieving goals for revenue and profit. -Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of associates. Conduct wage surveys to provide input to annual budget and to ensure that the hotel is offering competitive wages. -When assigned potential management candidates and trainees, train and develop these candidates in accordance with Human Resources programs and guidelines. -Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest. -Receive satisfactory scores for associate satisfaction surveys and take corrective action to correct any deficiencies. Maintain acceptable levels of associate turnover. Product Quality: -Ensure a satisfactory guest experience and protect the Company's physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards. -Provide input to the annual capital budget (CAPEX), then manage the implementation within company guidelines and fiscal parameters of owner approved plan and budget. All CAPEX plans must consider franchise standard compliance, safety and security for guests and associates, projects providing profitable returns on investment. -Manage the preventative maintenance and quick fix programs in accordance with company standards. -Receive satisfactory scores for product quality as measured by franchise or independent inspection results and mystery shopper program and take action to correct any deficiencies.

Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

REPORTS TO: Front Office Manager Flexible Hours: Flexible hours and various shifts are available. We can work with you on a schedule that fits your needs. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Front Office Agent will check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. The Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation. -Keep records of room availability and guests' accounts using computerized property management systems. -Compute bills, collect payments, and make change for guests. -Perform simple bookkeeping activities, such as balancing cash accounts. -Issue room keys and escort instructions to bellmen. -Review accounts and charges with guests during the check out process. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Transmit and receive messages, using telephones or telephone switchboards. -Contact housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning. -Answer all incoming phones in three or less rings. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager.

REPORTS TO: General Manager SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Front Office Manager will assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. The Front Office Manager Essential Responsibilities: -To ensure that guests are greeted, checked in and allocated rooms promptly and courteously. -To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest. -To be readily available at all times to deal with problems or complaints. -To ensure that rooms have been serviced and maintained to the standards established by the Company. -To ensure maximum room occupancy within agreed overbooking policy. -To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping). -To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times. -To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file. -To ensure that accounts are balanced daily. -To ensure effective and speedy check-out procedures. -To ensure that luggage is delivered to and collected from rooms speedily. -To ensure that inquiries, messages, theatre bookings are dealt with courteously and efficiently. -To ensure that all Front of House staff are correctly dressed at all times. -To ensure that all Front of House areas are clean and orderly at all times. -To ensure that newspapers and parcels are delivered to rooms without delay. -To ensure that incoming and outgoing telephone calls are handled promptly and courteously. -To ensure maximum security of all items left in safety deposit boxes. -To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are acted on without delay. -To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times. -To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected. -To carry out or ensure that regular On-the-Job training is taking place to agreed standards. -To hold regular meetings with all Heads of Department. To ensure that manning levels are correct and these are not exceeded without permission. -To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion. -To ensure maximum security in all areas under your control. -To act as Duty Manager when required. -To attend Management Meetings as required. -To ensure accurate and timeliness submission of all reports and administrative work. -To prepare and submit on the required format annual budgetary information and updates as required. -To monitor trends within the industry and make suggestions how these could be implemented. -To be familiar with all local Civil Defense measures. -To ensure that staff under your control are trained in Civil Defense measures.

REPORTS TO: Front Office Manager SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Front Office supervisor will assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. The Front Office Supervisor Essential Responsibilities: -To ensure that guests are greeted, checked in and allocated rooms promptly and courteously. -To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest. -To be readily available at all times to deal with problems or complaints. -To ensure that rooms have been serviced and maintained to the standards established by the Company. -To ensure maximum room occupancy within agreed overbooking policy. -To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping). -To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times. -To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file. -To ensure that accounts are balanced daily. -To ensure effective and speedy check-out procedures. -To ensure that luggage is delivered to and collected from rooms speedily. -To ensure that inquiries, messages, theatre bookings are dealt with courteously and efficiently. -To ensure that all Front of House staff are correctly dressed at all times. -To ensure that all Front of House areas are clean and orderly at all times. -To ensure that newspapers and parcels are delivered to rooms without delay. -To ensure that incoming and outgoing telephone calls are handled promptly and courteously. -To ensure maximum security of all items left in safety deposit boxes. -To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times. -To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected. -To carry out or ensure that regular On-the-Job training is taking place to agreed standards. -To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion. -To ensure maximum security in all areas under your control. -To act as Duty Manager when required. -To attend Management Meetings as required. -To ensure accurate and timeliness submission of all reports and administrative work. -To monitor trends within the industry and make suggestions how these could be implemented. -To be familiar with all local Civil Defense measures. -To ensure that staff under your control are trained in Civil Defense measures. -Takes responsibility of supervising the F&B outlets in the absence of the F&B Supervisor.

Overview This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose - We Create Confidence. We Inspire Self-Expression . - speaks to the role our brand can play in our customers' lives. Today, we are reimagining our store experience, bringing forward a spirit of hospitality so everyone who walks through our doors feels welcome and leaves wanting to be a part of our styling community. Our store experience and the teams that bring it to life are vitally important to our transformation. Our culture is defined by three values - Express Yourself, Express Together, Express Success - and we invite you to join us and help build, activate and amplify the Express styling community. For more information about Express, Inc. please visit . Responsibilities Location: Flatiron The Operations Leader creates memorable experiences for customers by embodying a hospitality mindset and driving the consistent delivery of customer experiences through the precise execution of the merchandise flow process. The Operations Leader ensures product is available, sized and properly displayed so that style squad members can deliver a personalized approach to styling that helps to fulfill the Express brand purpose: We Create Confidence. We Inspire Self-Expression. The Operations Leader demonstrates hospitality when engaging with customers and promotes squad interconnectivity by responding to front of house support needs. Key Responsibilities Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to create outstanding experiences for customers/clients Support Style Squad interconnectedness and approach customer engagement with the thought that it is a 'team sport' by actively engaging with colleagues to deliver the very best customer experience Create an environment built on teamwork and inspiring a Squad mentality Teach support associates to use tools to maximize productivity and achieve brand benchmarks Set the example and coach support associates on engaging with a hospitality mindset Model transformative customer experiences leveraging the Customer Experience Philosophy Drive for results by leading the customer experience as Customer Engagement Leader (CEL) Assist with product launch changes according to company SOP Assist customers as needed on the sales floor with locating product and/or online orders Process shipping and receiving orders according to Express time and efficiency standards Plan and process freight and sensors product Essential Qualifications High school or equivalent education One to three years' experience, preferably in retail or hospitality Willing and able to meet defined availability criteria including nights, weekends and non-business hours Proficient in use of retail technology such as iPads and registers Preferred Qualifications (skills and abilities) Hospitality mindset with a genuine desire to create positive and memorable customer experiences Customer service skills and ability to interact with customers Strong verbal and written communication skills specifically with customers, sales leadership team and associates Demonstrated collaborative skills and ability to work well within a team Brand ambassador mentality Pay Range: $18-$22 Closing As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.Notification to Agencies:Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.

Flik Hospitality Group Salary: $22 / Hour Other Forms of Compensation: What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish. Job Summary The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Conferencing floors, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay. RESPONSIBLITIES: Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible. Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one's voice and enhancing personalization by using names. Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information. Standing during peak business hours and when greeting guests. Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency. Adhering to uniform and grooming policies. Maintaining the attractive, neat appearance of the Reception area, where applicable keeping newspapers and periodicals in order, coffee service replenished, etc. Troubleshooting a wide variety of requests and situations, both for guests and for members. Gaining an understanding of the company culture, key areas of activity and creating "transparency". Apply to Flik today! Flik is a member of Compass Group USA Click here to Learn More about the Compass Story () Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Flik maintains a drug-free workplace. Associates at Flik Hospitality are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Req ID: Flik Hospitality Group HILARIA KWAKUMEY req_classification

REPORTS TO: Vice President of Operations or Regional Operations Director SUPERVISES DIRECTLY: Property Executive Committee Members SUPERVISES DIRECTLY OR INDIRECTLY : All property associates, vendors, consultants, service providers Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The General Manager will supervise the overall operation, sales and marketing, and fiscal operations for the hotel. Duties include but are not limited to, physical asset management and upkeep, ensuring the highest standards of sanitization and cleanliness are accounted for throughout the hotel, budgeting; costs analysis; payroll and staffing guide control and compliance; sales activities and booking policies; yield management in manners that maximize the revenue generation and resulting profits; motivating and retaining associates; communications with management company and ownership and any other duties required for the day-to-day management and oversight consistent with the expectations for any first-class hotel operation. The General Manager Essential Responsibilities: Provides professional and courteous service at all times. Revenue Management: -Provide the Revenue Management Department with information that includes a market analysis of competitors' rates by market segment for weekday and weekend, and a forecast of local market conditions and special events that may impact occupancy and/or rate. -Support sales efforts as directed by the Vice President and the Corporate Sales staff. -Ensure that sales, front office, and reservation staffs are kept informed of rate structure and know how to implement yield management policies and procedures. Train front desk staff to successfully perform all front office operations, and revenue management and central reservations procedures. Train front desk staff to successfully perform selling techniques and procedures for current promotions. -Use assigned franchise revenue management system (i.e. MARSHA, OnQ, Opera, IHOTELIER, MARC) to achieve maximum revenue. Financial Results: - Be able to produce the annual budget by forecasting changes in operating expenses and labor cost. -Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels, and control utility expenses in accordance with energy management and building operations standards. -Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly GOP and NOI (EBIDTA). Explain the causes for budget variances of controllable expenses, take corrective action to avoid future occurrences and adjust spending to eliminate variances. -Protect the Company's financial assets by properly administering company policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll and all other financial transactions. Also, properly administer company policies and procedures for protecting the safety of guests and associates. -Receive satisfactory scores for internal audits and take action to correct any deficiencies. -Execute company policies and procedures for purchasing. Guest Satisfaction: -Train staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.). -Train staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Directly handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property. Directly respond to guest complaint letters and comment cards in accordance with company standards. -Manage the 100% guarantee process (if applicable) in accordance with standards and eliminate service issues that result in repeated invocations of the guarantee. -Manage the franchise frequent guest program (guest rewards program) in accordance with franchise/company policies and procedures. -Receive satisfactory scores from franchise or independent satisfaction surveys, (OSAT, GSS, GEI, SALT, Medallia) and RHG's mystery shopper program, and take action to correct any deficiencies. Associate Satisfaction: -Recruit, select, train, motivate and manage associates to deliver guest services and quality products that will lead to achieving goals for revenue and profit. -Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of associates. Conduct wage surveys to provide input to annual budget and to ensure that the hotel is offering competitive wages. -When assigned potential management candidates and trainees, train and develop these candidates in accordance with Human Resources programs and guidelines. -Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest. -Receive satisfactory scores for associate satisfaction surveys and take corrective action to correct any deficiencies. Maintain acceptable levels of associate turnover. Product Quality: -Ensure a satisfactory guest experience and protect the Company's physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards. -Provide input to the annual capital budget (CAPEX), then manage the implementation within company guidelines and fiscal parameters of owner approved plan and budget. All CAPEX plans must consider franchise standard compliance, safety and security for guests and associates, projects providing profitable returns on investment. -Manage the preventative maintenance and quick fix programs in accordance with company standards. -Receive satisfactory scores for product quality as measured by franchise or independent inspection results and mystery shopper program and take action to correct any deficiencies.

City Experiences is seeking Guest Service Agent for our Statue City Cruises operation in New York, NY (Battery Park). About You: This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. About the Opportunity: The Guest Services Agent is responsible for the end to end customer care for all guests at Battery Park, Liberty State Park, Liberty, and Ellis Island, depending on where the individual is assigned. The Guest Services Agent provides guests with boat schedules, ensures proper line management, crowd control, fields all possible guest questions, provides orientation and acts as a guest liaison for the company. The individual is also responsible for exemplary customer servicing, serving as the face of the company. Essential Duties & Responsibilities: Accurately handle cash, credit card and mobile payment options when handling ticket sales as required. Sell and promote ticket options to visitors in an efficient and friendly manner. Process will call orders as well as pass packages. Responsible for line management and ensuring that guests are notified ahead of time of their options. Responsible for providing guests with orientation and ensuring that they are on the right lines. Must provide guests with exemplary customer service while still expediting the boarding process. Interact as needed with NPS and all other staff on the islands. Responsible for the preparation of guest service reports, synthesizing customer comments and reporting general servicing issues to management. Responsible for ensuring proper schedules and signage are posted and updated. Responsible for ensuring guests get to their destination and that all guests have disembarked from the islands at the end of the day. Responsible for all customer responses as directed by Ticket Sales Supervisor/Guest Service Manager. Regular attendance in conformance with the standards, which may be established by Statue Cruises from time to time, is essential to the successful performance of this Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Additional job duties as assigned. Requirements & Qualifications: One plus years in customer care of guest servicing preferred. Possess strong verbal skills and is comfortable working with people. Requires outstanding communication skills and organizational skills. Basic mathematical skills are also required. Basic computer literacy, able to operate Word, Excel, etc. Flexibility to work evening, weekend and holiday hours. About Us: City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations. We encourage qualified applicants with arrest and conviction records to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

REPORTS TO: Front Office Manager Flexible Hours: Flexible hours and various shifts are available. We can work with you on a schedule that fits your needs. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Front Office Agent will check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. The Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation. -Keep records of room availability and guests' accounts using computerized property management systems. -Compute bills, collect payments, and make change for guests. -Perform simple bookkeeping activities, such as balancing cash accounts. -Issue room keys and escort instructions to bellmen. -Review accounts and charges with guests during the check out process. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Transmit and receive messages, using telephones or telephone switchboards. -Contact housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning. -Answer all incoming phones in three or less rings. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager.

REPORTS TO: Front Office Manager / Food & Beverage Manager / Outlet Manager SUPERVISES DIRECTLY: N/A Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Breakfast Attendant will serve food in a friendly professional and efficient manner to patrons of the dining establishment, lounge, and banquet functions, thereby adding to a positive experience. The Breakfast Attendant Essential Responsibilities: -Promptly greets quests in a professional and friendly manner. -Communicates often and well with Hotel Staff. -Set up and replenish the breakfast buffet. -Responsible for making sure that all items are set up on the buffet table and are put away at the end of the breakfast hours. -Responsible for restocking items and reporting items needed to Manager, cleaning tables, mopping floors, cleaning toaster, microwave, coffee machine and food displays. -Keep preparation area clean. -Stock and operate Grab and Go breakfast station. -Ensure uniform and personal appearance is clean and professional. -Speak with others using clear and professional language; answer telephones using appropriate etiquette. -Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance. -Perform other reasonable job duties as requested by Supervisors. -Conduct training and/or orientation of various personnel in related job function as required.

Job Description Duties: Guest Services Attendant will be responsible for offering patients appropriate menu after conferring with nursing/nutrition. They will assist patient and patient's guests with menu selections, advise patient of diet changes and concomitant changes in menu selection. Deliver patient and guest meals to patient room or dining area, setting up area with appropriate table linen. Provide snacks to patient and guests. Fill refridgerators with nourishments appropriate to patients diet. Remove serviceware and dirty table linen from pateint room at completion of meals and/or snacks. Return serviceware to appropriate sources and deposit table linens in appropriate receptacles. Damp sanitize surfaces. Vacuum. Spot cleaning of walls, windows, furniture and other items. Provide patients with linens, literature and other related items. Stocking deliveries to the floor. Transport of patient belongings and luggage to and from unit. Transport patients to and from unit. Escort ambulatory patients to and from units. Maintain control of patients charts while patient is off the unit and release charts only to authoized personnel. Daily delivery of newspapers and magazines. Perform other related duties as required, including filling in for Maintenance A2 or Maintenance C in specific tasks as needed. Education: High school Diploma or GED Languages: English( Speak , Read , Write ) Skills: Excellent communication skills. Exemplary client services skills. Ideally has background in hospitality (hotel/restaurant). Must be well spoken and have extremely professional and polite demeanor. Must be able to stand for long periods of time and lift up to 50 lbs. Candidate needs Restaurant experience to be considered for this role. City: New York Schedule: Start Date: 05/29/2023 End Date: 08/26/2023 Schedule Notes: Monday through Friday, Varied shifts. EOW Hours Per Week: 40.00 Hours Per Day: 8.00 Days Per Week: 5.00 Cloud Department: Dept / Floor: GP 11 West Shift Hours: Varied shift- monday thru friday Contract Type: Travel Union Position?: No Compliance Analyst: Initial Start Date: On-Call Required?: No

The hotel manager provides overall leadership, guidance, and reports to the hotel senior management team as it strives to provide the highest quality in standards and services. In addition, this individual acts as the main liaison between the client and hotel staff. They ensure that all staff does everything it can to make a guest's stay pleasant and comfortable while coordinating the cleaning staff, the front desk operations, and grounds and facilities maintenance. Hotel managers create budgets and set room rates, interview, hire and train new staff, resolve employee conflicts, and help guests with any issues they might have. Candidates must offer availability on a full-time basis.

REPORTS TO: Front Office Manager Flexible Hours: Flexible hours and various shifts are available. We can work with you on a schedule that fits your needs. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Front Office Agent will check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. The Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation. -Keep records of room availability and guests' accounts using computerized property management systems. -Compute bills, collect payments, and make change for guests. -Perform simple bookkeeping activities, such as balancing cash accounts. -Issue room keys and escort instructions to bellmen. -Review accounts and charges with guests during the check out process. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Transmit and receive messages, using telephones or telephone switchboards. -Contact housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning. -Answer all incoming phones in three or less rings. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager.

Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

REPORTS TO: Front Office Manager Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Night Auditor will check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. The Night Auditor Essential Responsibilities: -Greet, register, and assign rooms to guests of hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation. -Keep records of room availability and guests' accounts using computerized property management systems. -Compute bills, collect payments, and make change for guests. -Perform simple bookkeeping activities, such as balancing cash accounts. -Issue room keys and escort instructions to bellmen. -Review accounts and charges with guests during the check out process. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Transmit and receive messages, using telephones or telephone switchboards. -Contact housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning. -Answer all incoming phones in three or less rings. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager.

Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location As the premier Italian hotel in New York City, The Michelangelo Hotel brings all the boutique amenities and designs of Modern Italian Lifestyle to Times Square - New York City's very own Crossroads of the World. Business travelers and vacationing guests revel in the luxurious comfort of this urban oasis with its refined rooms, opulent suites and smoke-free atmosphere. Welcoming and spacious, the rooms of our boutique hotel are thoughtfully designed to blend sophisticated style, lavish comforts and luxury amenities with the hotel's Neoclassical features to evoke authentic Italian elegance. The Michelangelo Hotel offers 179 rooms including 52 suites that are among the largest in NYC, a notable rarity among high-end boutique hotels. Overview T he Chef/ Manager is responsible for ensuring that all meals coming from the kitchen are well prepared with regard to quality, consistency, eye appeal, taste and food cost. He/she is expected to provide training for all staff; meet corporate quality standards; and assist in establishing and enforcing food specifications, portion control, recipes and sanitation. The Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction. Responsibilities • Work with other F&B managers and keep them informed of F&B issues as they arise. • Coordinate and monitor all phases of Loss Prevention in kitchen areas. • Monitor quality of all food product and presentation. • Oversee all aspects of the daily operation of the kitchen and food production areas; hot food from the main kitchen and bakery, and cold food from the pantry. • Make cooks aware of daily forecasts and customer counts so that they can be adequately prepared to serve both hot and cold food on time. • Respond to guest complaints in a timely manner. • Ensure compliance with SOP's in all outlets. • Ensure compliance with requisition procedures. • Conduct staff performance reviews in accordance with Highgate Hotel standards. • Understand, implement and monitor corporate promotions in outlets, including buffet and three-meal concept standards. • Know and enforce all local health department sanitation laws. • Know how to compute daily food cost. • Work with the Director of F&B to create and implement menus. • Assess food portion size, visual appeal, taste and temperature of items served. • Check all stations at the end of every shift for proper food storage and sanitation. • Check food purchases for proper ordering, quality and price structure. • Oversee daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report and food cost report. • Prepare daily food production sheets. • Cut meat, poultry, seafood according to daily business

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. The Outlets Manager will oversee the food and beverage areas within the hotel. Responsibilities may include scheduling, forecasting and training, ensuring compliance with federal, state and local laws as well as all operating procedures. This person may also coordinate special events at the hotel. The Assistant Food and Beverage Manager must have strong communication and analytical skills. Food and Beverage cost control experience is helpful. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

SALARY RANGE: $22.00-24.00 WHO WE ARE: At LUMA, we strive to be a beacon of modern hospitality, and an independent, illuminated choice for our guests. We refer to our employees as Talent as it takes your skills, knowledge, attitude and genuine hospitality to cultivate the hotel service culture. At LUMA we strongly believe that it is our Talent's responsibility to work together to exceed the expectations of our guest, owners, peers and community. THE ROLE: Responsible to provide hotel guests with excellent service at the front desk from making the reservation to departure. Check-in and check-out courteously and efficiently; process all payments according to established hotel requirements. Responsible to respond to guests needs, inquiries requests and complaints in a timely and professional manner. WHAT YOU'LL DO: The Guest Service Agent provideshotel guests with excellent service at the front desk from making the reservation to departure. The Front Desk Agent is responsible for providing check-in and check-out courteously and efficiently. Duties also include processing all payments according to established hotel requirements. The Front Desk Agent is service-oriented and responds to guests needs, inquiries, requests, and complaints in a timely and professional manner. WHAT WE LOOK FOR: Flexible schedule. Open availability. Previous customer service experience required. Prior hotel front desk agent experience preferred. Must be able to read and communicate in English. Friendly and service oriented. APPLY TODAY! LUMA Hotel Times Square is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Zunachy Garcia at to let us know the nature of your request.

Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Inspired by its Crosby Street location , NoMo blends nostalg ia with modern for an authentic and unique SoHo experienc e - as seen by its curated collection of vintage and contemporary art. Guests can enjoy farm - to - fork seasonal cuisine at NoMo Kitchen or relax daily with morning coffee and tea in the Library Lounge. NoMo SoHo is a true blend of comfort and class providing guests with luxury accommodations in a stylish setting. Overview The Engineering Supervisor is responsible for the day-to-day operations of the Engineering Department. In the absence of the Director and/or Assistant, the Supervisor will assume the administrative, financial and operating aspects of the hotel for the Engineering department. Responsibilities - Assist in developing and implementing plans to maintain property, equipment, grounds and other assets, in a safe and acceptable state of repair. - Ensure that the hotel is in compliance with all local, state and federal laws. - Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per hotel standards or authority having jurisdiction. - Supervise the Engineers and ensure they are properly trained in the customer service program, standard operating procedures and loss prevention standards. - Actively participate in energy conservation programs per Highgate Hotel's standards. - Review all Guest and Meeting Planner comment cards to ensure that problems are identified and corrected in a timely manner. - Ensure compliance with the Americans with Disabilities Act (ADA). - Assist with the administration of all vendor contracts controlled by the Engineering Department hotel standards. - Assist in developing and controlling wage/salary, other expenses and energy budgets per Highgate Hotel's financial standards. - Assist in developing financial forecasts and actively participate in monthly profit/loss review meetings. - Assist as necessary with special projects and renovations. - Repair and program hotel electronic lock system. - Assist in scheduling preventive maintenance tasks.

Position: Guest Service Agent (PBX/Hotel Operator) Location: The Ned NoMad NY Employment Classification: Non-Exempt Job Overview A Guest Service Agent (GSA) is responsible for managing incoming calls and inquiries directed to the hotel, as well as Room Service orders placed by in-house guests, organization of daily guest amenity and package deliveries, all in a courteous and efficient manner. The person in this position must deliver a level of personalized service marked by its genuine focus on each guest and commitment to the culture and standards set by The Ned NoMad NY. Consistent and clear communication with other departments and consistent attention to detail are essential to ensure smooth operations and positive experiences for our guests. The person having this position must possess good communication skills, have the ability to multitask in a high-volume environment, resolve conflict, and have a thorough understanding of The Ned NoMad NY policies, procedures and expectations. Because of the fluctuating demands of the company's operation, it may be necessary that each employee performs a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employee is expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. Essential Functions & Responsibilities 1. Answer every call in timely, courteous, and gracious manner, always maintaining a professional demeanor 2. Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel and club 3. Handle all guest and member interactions with the highest level of hospitality and professionalism, patience and accommodating special requests whenever possible 4. Resolve guest and member complaints, assist guests and members in all inquiries in connection with hotel and club services, hours of operations, key hotel personnel, in-house events, directions, etc 5. Create a friendly, comfortable, and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality 6. Handle guest and member inquiries in a prompt and courteous manner, whether personally or by directing the guest or member to the appropriate department or personnel 7. Ability to give directions to all guests and members to the hotel, club, and/or surrounding area destinations 8. Possess knowledge of all hotel and club services, membership options, facilities, outlet operating hours and amenities 9. Demonstrate expert understanding and knowledge of the sequence of service, menu offerings, Point of Sale System, and following this sequence for every guest 10. Handle VIP treatment program and repeat guest and member program including amenities and profile information, execution of amenities, and special guest and member requests 11. Must possess a full knowledge of menu items, their ingredients, potential allergy information and preparation techniques 12. Possess expert knowledge of the Micros POS system to coordinate guest and member food and beverage orders correctly and strategically 13. Proficient in all hotel systems including Opera PMS, KnowCross, ALICE, etc. 14. Knowledgeable in both areas of the Front Desk and Reservations in the PMS 15. Be able to assist guest with package deliveries, Lost & Found inquiries, billing, availability, and service recoveries 16. Input correct information/profile notes in appropriate fields (Profile notes, reservation notes, traces, alerts) to inform other departments of pertinent information 17. Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency 18. Participate in scheduled departmental meetings and all other relevant meetings as requested 19. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions 20. Be familiar with all safety and emergency procedures including OSHA requirements 21. Additional duties as assigned by the Front Office Manager, Night Manager or Assistant Front Office Manager. 22. Must be able to work a flexible work schedule, including evenings, weekends, overnights and holidays. Reporting Relationships Reports directly to: Front Office Manager, Assistant Front Office Managers Also works for: Director of Rooms/Hotel Manager & General Manager Directly supervises: N/A Indirectly supervises: N/A Knowledge, Requirements and Skills 1. High-School diploma or GED required. 2. Six (6) months hotel or related experience preferred 3. Excellent reading, writing and oral proficiency in the English Language 4. Excellent organizational skills 5. Excellent attention to detail 6. Ability to multitask 7. Excellent communication skills both written and verbal 8. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary 9. Must be able to maintain confidentiality of information 10. Must be able to work a flexible work schedule including evenings and weekends 11. Able to handle a large volume of guest interactions in an efficient and courteous manner; 12. Proficient in Microsoft Office, Internet and other hotel programs (Opera PMS, Micros POS, KnowCross, ALICE) 13. Work well under pressure, requires being a team player Working Conditions/Environment 1. The noise level in the work environment is usually moderate 2. The person having this responsibility may have to lift up to 50lbs on a daily basis 3. The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) or more hours per day 4. The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Compensation: $27.48 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Additional Information Rate of Pay: $27.98 - $28.98 per hour Job Number Job Category Rooms & Guest Services Operations Location W New York - Times Square, 1567 Broadway, New York, New York, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Welcome to our family As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe. The impact you'll make No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. What you'll do Organize, confirm and process guest check-ins/ check-outs and adapt for any changes Secure payment, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift's staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Communicate any emergency, lost item or theft to proper security staff and/or authorities Keep contingency lists in case of emergency and communicate any necessary messages Perks you deserve We'll support you in and out of the workplace by offering: Team-spirited coworkers Encouraging leadership Support to live a life of wellbeing and happiness Opportunities to serve and give back to the community Discounts on hotel rooms, gift shop items, food and beverage Recognition programs What we're looking for A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Rate of Pay: $27.98 - $28.98 per hour You're welcomed here Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location Situated next door to each other on 44th Street in the heart of midtown Manhattan, Millennium Premier and Millennium Times Square both offer desirable locations steps from the excitement of Times Square, Broadway, Radio City Music Hall, and Rockefeller Center. Millennium Premier, a Four-Star boutique-style hotel, features 124 well appointed rooms and a private lounge exclusively for guests. Millennium Times Square, an affiliate of Hilton Hotels, features 626 spacious guest rooms and suites, some with views of Times Square, 52,000-sq.-ft. of function space, and a newly-opened Bugis Street Brasserie and Bar serving authentic Pan Asian cuisine. Millenium Times Square will soon be joining the Doubletree brand. Overview The Revenue Manager is responsible for identifying and maximizing all potential revenue opportunities for the hotel. In today's lodging environment, understanding channel and yield management is critical for maximizing revenues. The Revenue Manager is responsible for formulating long and short-term Revenue Management strategies and for overseeing their successful execution towards the advancement of RevPAR market share. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within transient and group. One will combine this with catering and space utilization as well as other revenue considerations (i.e.: golf, spa, etc.) in order to determine the appropriate mix of business to achieve revenue potentials every day of every year. Responsibilities Establish hotel pricing levels in all segments. Responsible for the daily room inventory management process and daily pricing process. Monitor competitor rates, positioning, strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management. Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency. Analyze local events and activities and project the effect of opportunities they create. Understand the macro and micro-economic variables affecting supply and demand in the local marketplace, and use this knowledge to create accurate operational and financial room revenue forecasts. Perform unconstrained demand analysis to determine optimal business mix. Responsible for all short and long term forecasts including Weekly Forecasts, Forecasts, In the month forecasts, and Full year forecasts. Oversee process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.) presented through the Sales department. Ensure that process enables high speed of response while maximizing profits. Responsible for the maintenance of any software programs which contribute to the management of rooms revenue, including the CRS, RMS, PMS and Sales & Catering system. Monitor RevPAR index on STR report and provide critical analysis of performance on weekly and monthly basis. Prepare annual Rooms revenue budget. Chair weekly Revenue Strategy meetings in order to formulate and disseminate strategies and tactics. Ensure that prior decisions are re-visited in this forum in order to evaluate their effectiveness and promote learning. Prepare and present quarterly presentations to ownership. Ensure all distribution channels have correct content and pricing. Develop and maintain a close relationship with the market manager of Third Party Intermediaries to maximize the opportunities with these channels. Develop and maintain relationships with other market revenue managers and Directors of Revenue to create a network of peers in your community Coordinate survey activities involving marketing and service opportunities to further enhance revenue potential. Actively develop all subordinates, ensuring that they have opportunities to grow their Revenue Management and leadership skill base through personal attention, internal/external training and participation in industry events. Responsible for Internet Marketing such as pay per click campaigns, e-mail blasts, GDS advertising, etc. Establish and communicate sales strategy for day, week, month and rolling 12 months. Communicate any strategy changes or update any calendars for the sales team to use. Analyze prior night successes: Did the hotel sell out? Were the right decisions made for overselling? Address the opportunities in Highgate Hotel Business Review (HHBR) morning meeting. Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach. Manage and communicate group cut off dates. Run a group rooms control log (GRC) as well as pick up report from Property Management System (PMS) for 90 days. Verify pick up to actual block, cut off date, and whether or not you should extend, etc. Update the Daily Market Segment Analysis (DMSA). Ensure accuracy from the daily Flash Report. Review actual performance versus Potential performance. Complete all required month end reports with detailed analysis. If necessary, complete action plans for the property to follow to create additional production/revenue. Review Hotelligence reports for trends, booking windows and sources of business as well as rates compared to competition. Qualifications At least 2 years experience in the Revenue Management field as manager or senior analyst Bachelor's degree or equivalent in Hotel or Hospitality Management or closely related field In-Depth knowledge of all industry reports such as STR, Hotelligence, Market Vision, etc. Proficient in Microsoft Excel, Word, Power Point Ability to work quickly in a high-pressure & high stress environment Ability to communicate clearly both verbally and in writing Excellent time management skills Exceptional with details and follow up Flexible and long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management $60,000- $70,000 per year