At Indigo Road, our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. When we take care of you, you’ll do your best to take care of our guests. And guess what? This has been proven to work out. Yes, we offer many benefits, and yes there are great job opportunities in over 30 locations for anyone who wants them. But most importantly, we have heart. Come join us in our mission to change the hospitality industry, forever.
OUR MISSION
Indigo Road's mission is to enrich the lives of our guests, our employees, and owners. We do this through superior quality food and beverages, legendary customer service, sales growth, cost controls, and treating our employees like family. We believe that our employees are our most important resource and our success depends upon creating and retaining a staff capable of delivering an exceptional dining experience to every customer, every time.
WHY BECOME AN INDIGO ROAD TEAM MEMBER?
The Indigo Road Hospitality Group is built around empowering their people in order to enrich the community and provide outstanding hospitality. Indigo Road believes in internal collaboration by coming together to create innovative ways to better team members, guests, and their neighbors. The Indigo Road culture is driven by internal hospitality; kindness and respect are the foundation to who they are.
The Indigo Road Hospitality Group emphasizes training and development through continuous learning exercises and strives to provide internal growth through promotions and transfers. They are proud of all the team members who have been promoted and transferred among the 8 (and counting) cities wherein they operate.
The Indigo Road Hospitality Group
470 Skyline Lodge Road, Highlands, NC 28741
At Indigo Road, our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. When we take care of you, you’ll do your best to take care of our guests. And guess what? This has been proven to work out. Yes, we offer many benefits, and yes there are great job opportunities in over 30 locations for anyone who wants them. But most importantly, we have heart. Come join us in our mission to change the hospitality industry, forever.
The Skyline Lodge in Highlands, NC is seeking a friendly, motivated, and outgoing individual to join our Front Office team. This individual will be responsible for ensuring guests experiences are in line with IRHG standards. This individual will be able to manage completion of daily tasks while working in various environments, and assisting guests through arrival to departure. Skyline Lodge is able to offer year-round employment.
Essential Functions and Responsibilities of the job include, but are not limited to:
Provide excellent and attentive service to guests at all times.
Handle confidential information, including guest records, with a high degree of integrity.
Ensure proper credit card and key control policies are followed accurately.
Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
Responsible for knowing hotel emergency procedures.
Maintain accurate accounts of cash, and credit transactions.
Maintain the integrity of the guests’ privacy, including confidentiality of personal information.
Process check-ins, check-outs and room assignments, assist when necessary with luggage.
Maintain a good working relationship with other departments and assist where needed.
Maintain knowledge of room types, amenities and features, hours of operation and area attractions.
Maintain a neat and organized work area.
Maintain the integrity of Company proprietary information and protect Company assets.
Maintain complete knowledge in the use of all office equipment , and property management systems.
Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions.
Attend required training and meetings.
Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
Proficiency in Microsoft Word, Outlook and Excel preferred.
Mar 14, 2023
Full time
At Indigo Road, our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. When we take care of you, you’ll do your best to take care of our guests. And guess what? This has been proven to work out. Yes, we offer many benefits, and yes there are great job opportunities in over 30 locations for anyone who wants them. But most importantly, we have heart. Come join us in our mission to change the hospitality industry, forever.
The Skyline Lodge in Highlands, NC is seeking a friendly, motivated, and outgoing individual to join our Front Office team. This individual will be responsible for ensuring guests experiences are in line with IRHG standards. This individual will be able to manage completion of daily tasks while working in various environments, and assisting guests through arrival to departure. Skyline Lodge is able to offer year-round employment.
Essential Functions and Responsibilities of the job include, but are not limited to:
Provide excellent and attentive service to guests at all times.
Handle confidential information, including guest records, with a high degree of integrity.
Ensure proper credit card and key control policies are followed accurately.
Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
Responsible for knowing hotel emergency procedures.
Maintain accurate accounts of cash, and credit transactions.
Maintain the integrity of the guests’ privacy, including confidentiality of personal information.
Process check-ins, check-outs and room assignments, assist when necessary with luggage.
Maintain a good working relationship with other departments and assist where needed.
Maintain knowledge of room types, amenities and features, hours of operation and area attractions.
Maintain a neat and organized work area.
Maintain the integrity of Company proprietary information and protect Company assets.
Maintain complete knowledge in the use of all office equipment , and property management systems.
Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions.
Attend required training and meetings.
Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
Proficiency in Microsoft Word, Outlook and Excel preferred.
The Indigo Road Hospitality Group
470 Skyline Lodge Road, Highlands, NC 28741
At Indigo Road, our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. When we take care of you, you’ll do your best to take care of our guests. And guess what? This has been proven to work out. Yes, we offer many benefits, and yes there are great job opportunities in over 30 locations for anyone who wants them. But most importantly, we have heart. Come join us in our mission to change the hospitality industry, forever.
Skyline Lodge is seeking a talented, motivated, and outgoing individual to join our Front Office team. This individual will be responsible for ensuring daily audit processes are completed and assisting guests while keeping with IRHG standards. This individual will be able to manage completion of overnight tasks while working solely on the overnight shift.
Essential Functions and Responsibilities of the job include, but are not limited to:
One (1) year related experience in hotel or similar environment.
Handle confidential information, including guest records, with a high degree of integrity.
Address guest complaints, issues and/or requests in friendly and professional manner, taking initiative to resolve all issues and ensuring that all matters are resolved or escalated to the appropriate representative.
Assist and oversee all Front Desk/audit functions. Balance Food & Beverage outlets. Balance and post the front office accounts. Distribute daily report and others as requested.
Follow all checklists to ensure all duties are performed.
Provide excellent and attentive service to hotel guests at all times.
Ensure proper credit card and key control policies are followed accurately.
Ensure sufficient authorization for all stays each night.
Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
Responsible for knowing hotel emergency procedures.
Maintain accurate accounts of cash, checks, and credit transactions.
Provide accounting support to the hotel by ensuring all revenues are posted to the correct department, balance the guest ledger on a daily basis and complete all necessary reports.
Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
Mar 14, 2023
Full time
At Indigo Road, our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. When we take care of you, you’ll do your best to take care of our guests. And guess what? This has been proven to work out. Yes, we offer many benefits, and yes there are great job opportunities in over 30 locations for anyone who wants them. But most importantly, we have heart. Come join us in our mission to change the hospitality industry, forever.
Skyline Lodge is seeking a talented, motivated, and outgoing individual to join our Front Office team. This individual will be responsible for ensuring daily audit processes are completed and assisting guests while keeping with IRHG standards. This individual will be able to manage completion of overnight tasks while working solely on the overnight shift.
Essential Functions and Responsibilities of the job include, but are not limited to:
One (1) year related experience in hotel or similar environment.
Handle confidential information, including guest records, with a high degree of integrity.
Address guest complaints, issues and/or requests in friendly and professional manner, taking initiative to resolve all issues and ensuring that all matters are resolved or escalated to the appropriate representative.
Assist and oversee all Front Desk/audit functions. Balance Food & Beverage outlets. Balance and post the front office accounts. Distribute daily report and others as requested.
Follow all checklists to ensure all duties are performed.
Provide excellent and attentive service to hotel guests at all times.
Ensure proper credit card and key control policies are followed accurately.
Ensure sufficient authorization for all stays each night.
Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
Responsible for knowing hotel emergency procedures.
Maintain accurate accounts of cash, checks, and credit transactions.
Provide accounting support to the hotel by ensuring all revenues are posted to the correct department, balance the guest ledger on a daily basis and complete all necessary reports.
Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
The Indigo Road Hospitality Group
470 Skyline Lodge Road, Highlands, NC 28741
At Indigo Road, our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. When we take care of you, you’ll do your best to take care of our guests. And guess what? This has been proven to work out. Yes, we offer many benefits, and yes there are great job opportunities in over 30 locations for anyone who wants them. But most importantly, we have heart. Come join us in our mission to change the hospitality industry, forever.
Skyline Lodge is seeking a talented, motivated, and outgoing individual to join our Front Office team. This individual will be responsible for welcoming and cultivating the arrival experiences for guests in line with high hospitality standards. This individual will also act as Manager on Duty when the manager is not present.
Essential Functions and Responsibilities of the job include, but are not limited to:
Provide excellent, prompt and attentive customer service to guests at all times.
Assist with superior customer service. Acts with integrity, honesty and knowledge that promotes the culture, values and mission of The Skyline Lodge and Indigo Road Hospitality Group.
Assist the Director of Rooms with continuous training, and service audits.
Act as Manager on Duty when manager is not present.
Serve quality food, beverage and retail products, while maintaining a clean and comfortable environment to all customers and coworkers.
Communicate effectively with leaders and team members by anticipating needs and supplies for day to day operations.
Maintains a calm demeanor during periods of high volume and sets a positive example for team members.
Anticipates customer needs by constantly evaluating environment and customers for cues.
Will be trained in other areas of the operation.
Delivers renowned guest service to all customers by acting with a ‘guest comes first attitude’ and connecting with the guest. Discovers and responds to guest needs.
Handle confidential information, including guest records, with a high degree of integrity.
Ensure proper credit card and key control policies are followed accurately.
Follows The Indigo Road’s operational policies and procedures, including those for cash handling and safety and security.
Responsible for reporting all cash and credit card gratuities received to comply with the IRS standards of reporting income.
Maintains regular and consistent attendance and punctuality.
Mar 14, 2023
Full time
At Indigo Road, our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. When we take care of you, you’ll do your best to take care of our guests. And guess what? This has been proven to work out. Yes, we offer many benefits, and yes there are great job opportunities in over 30 locations for anyone who wants them. But most importantly, we have heart. Come join us in our mission to change the hospitality industry, forever.
Skyline Lodge is seeking a talented, motivated, and outgoing individual to join our Front Office team. This individual will be responsible for welcoming and cultivating the arrival experiences for guests in line with high hospitality standards. This individual will also act as Manager on Duty when the manager is not present.
Essential Functions and Responsibilities of the job include, but are not limited to:
Provide excellent, prompt and attentive customer service to guests at all times.
Assist with superior customer service. Acts with integrity, honesty and knowledge that promotes the culture, values and mission of The Skyline Lodge and Indigo Road Hospitality Group.
Assist the Director of Rooms with continuous training, and service audits.
Act as Manager on Duty when manager is not present.
Serve quality food, beverage and retail products, while maintaining a clean and comfortable environment to all customers and coworkers.
Communicate effectively with leaders and team members by anticipating needs and supplies for day to day operations.
Maintains a calm demeanor during periods of high volume and sets a positive example for team members.
Anticipates customer needs by constantly evaluating environment and customers for cues.
Will be trained in other areas of the operation.
Delivers renowned guest service to all customers by acting with a ‘guest comes first attitude’ and connecting with the guest. Discovers and responds to guest needs.
Handle confidential information, including guest records, with a high degree of integrity.
Ensure proper credit card and key control policies are followed accurately.
Follows The Indigo Road’s operational policies and procedures, including those for cash handling and safety and security.
Responsible for reporting all cash and credit card gratuities received to comply with the IRS standards of reporting income.
Maintains regular and consistent attendance and punctuality.
The Indigo Road Hospitality Group
470 Skyline Lodge Road, Highlands, NC 28741
At Indigo Road, our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. When we take care of you, you’ll do your best to take care of our guests. And guess what? This has been proven to work out. Yes, we offer many benefits, and yes there are great job opportunities in over 30 locations for anyone who wants them. But most importantly, we have heart. Come join us in our mission to change the hospitality industry, forever.
Administrative Assistants are the saving grace of our restaurants; being extremely organized and an effective communicator will allow the rest of the crew to get their jobs done well. Handling everything from payroll support to scheduling reservations and larger parties, you don’t miss a beat! What we will ask of you:
Consistently answer and direct phone calls, responding to all guest inquiries within 24 hours.
Organize and schedule meetings and appointments.
Order and maintain appropriate stock of office supplies as needed.
Produce and distribute correspondence memos, letters, faxes and forms.
Maintain Restaurant online presence, including main website and all social media accounts.
Maintain restaurant contact lists and communicate changes to Home Office.
Assist with the creation and implementation of weekly and monthly budgets.
Input invoices daily to keep the kitchen informed of their budget.
Alphabetize all coded invoices.
Check alcohol vendor invoices upon arrival to ensure accuracy in delivery.
Provide assistance to servers, hosts and expos updating menus to ensure accuracy, along with general housekeeping.
Maintain Aloha system accuracy by updating price changes and menu updates.
Provide administrative support to General Manager & Executive Chef; this may include preparing paperwork (forms, reports and schedules) or proofing paperwork.
Assist shift leaders, General Manager, and Executive Chef by anticipating needs and supplies for day to day operations.
Collect new hire information for the Indigo Road Home Office and add new hires to Aloha system.
Mar 14, 2023
Full time
At Indigo Road, our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. When we take care of you, you’ll do your best to take care of our guests. And guess what? This has been proven to work out. Yes, we offer many benefits, and yes there are great job opportunities in over 30 locations for anyone who wants them. But most importantly, we have heart. Come join us in our mission to change the hospitality industry, forever.
Administrative Assistants are the saving grace of our restaurants; being extremely organized and an effective communicator will allow the rest of the crew to get their jobs done well. Handling everything from payroll support to scheduling reservations and larger parties, you don’t miss a beat! What we will ask of you:
Consistently answer and direct phone calls, responding to all guest inquiries within 24 hours.
Organize and schedule meetings and appointments.
Order and maintain appropriate stock of office supplies as needed.
Produce and distribute correspondence memos, letters, faxes and forms.
Maintain Restaurant online presence, including main website and all social media accounts.
Maintain restaurant contact lists and communicate changes to Home Office.
Assist with the creation and implementation of weekly and monthly budgets.
Input invoices daily to keep the kitchen informed of their budget.
Alphabetize all coded invoices.
Check alcohol vendor invoices upon arrival to ensure accuracy in delivery.
Provide assistance to servers, hosts and expos updating menus to ensure accuracy, along with general housekeeping.
Maintain Aloha system accuracy by updating price changes and menu updates.
Provide administrative support to General Manager & Executive Chef; this may include preparing paperwork (forms, reports and schedules) or proofing paperwork.
Assist shift leaders, General Manager, and Executive Chef by anticipating needs and supplies for day to day operations.
Collect new hire information for the Indigo Road Home Office and add new hires to Aloha system.
