Deaconess Abundant Life Communities
Concord, Massachusetts
We are a distinctive retirement community, offering Assisted Living, Residential and Long Term Care services to our residents. We are recognized for and take pride in providing exceptional care, compassion and quality of life both to our residents and our employees. Working at Newbury Court is a chance to make a difference in the life of our residents and support the best quality of life for them. We are seeking a Dining Room Lead to join us at Rivercrest, our skilled nursing community, alongside our Dining Services Team! The shifts would be Monday - Friday from 11a-7:30p. Must be fully vaccinated and boosted for COVID-19 The Dining Room Lead is responsible for assuring a dining experience that supports resident's individual needs while providing a warm, cheerful sense of acceptance and social belonging. Responsibilities include: While working on the unit : + Work closely with Dining Services Manager to plan and execute meal service + Maintain proper dining room set up + Serve meals with established portion control and temperature control procedures + Ensure meals are served on time and served efficiently + Interact daily with residents to assure satisfaction with meals. + Work closely with Rivercrest staff to enhance the dining service experience + Monitor appropriate checklists in support of the dining area and kitchenette cleanliness, readiness, standards + Handle all food and beverages in accordance with sanitary procedures and standards + Maintain inventory par levels for supplies and food in the Rivercrest kitchenette + Maintain the overall cleanliness and sanitization of dining and service areas + Update seating chart as needed + Work with the Program Director and Activities Director during all special functions + Being aware of residents special diets + Be knowledgeable to special needs + Ensure resident snacks are readily available under the direction of the Program Director + Conduct resident interviews for meal assessment and to ascertain likes and dislikes + Conduct monthly food committee meetings, follow up on comments and concerns, and retaining record of meetings and resolutions + Maintain pleasant dining atmosphere (i/e- music, lighting, opening blinds, etc) While working in the Main Kitchen : + Performs duties according to the cleaning schedule and uses good sanitation and safety procedures. + Completes all assigned tasks in a timely, efficient, safe and sanitary manner. + Must adhere to dress code and maintain a clean personal appearance and good personal hygiene. + Keep the work and resident areas free of hazardous objects that could result in falls or other injuries. + Report unsafe conditions to Executive Chef or other appropriate personnel. + Always conduct yourself in a manner that contributes to a safe and healthful environment for both residents and employees. + Takes food orders and serves meals to residents in the dining room. + Learns dining room serving techniques. + Assists in cold food prep, to include but not limited to pouring juices, preparing supplements, making sandwiches, etc. + Conduct business relationships with contractors, vendors, and the public in an ethical manner + Sets up the dining room per set up chart. + Learns the operation of the dishwasher and works in the dish room as needed. + Communicates problems with residents to supervisor. + Respect each resident's rights and conduct business relationships with residents in an ethical manner. + Attends in-service meetings and training classes. PHYSICAL REQUIREMENTS + Subject to extreme temperatures, burns, cuts, falls, and other hazards associated with kitchen work. + The majority of the day is spent standing and walking + Must be able to lift heavy and/or hot objects up to 40 pounds in weight. We offer a competitive benefits package including: + Medical, Dental and Vision insurance, starting Day 1 + Free Paid English Improvement Program taught by our Residents + Weekly pay! + 401(k) retirement plan with company match + Free use of campus fitness center and indoor pool! + Flexible paid time off plan for sick, vacation, and personal time + Free garage parking + Free Snacks on Tuesdays and Free Lunches on Fridays! + College Tuition Benefit reimbursement and scholarship programs + Employer sponsored Short Term Disability and Basic Life Insurance with additional voluntary coverage + Discounts at Verizon Wireless and more! To apply: Submit resume on-line: EOE Required SkillsRequired Experience
We are a distinctive retirement community, offering Assisted Living, Residential and Long Term Care services to our residents. We are recognized for and take pride in providing exceptional care, compassion and quality of life both to our residents and our employees. Working at Newbury Court is a chance to make a difference in the life of our residents and support the best quality of life for them. We are seeking a Dining Room Lead to join us at Rivercrest, our skilled nursing community, alongside our Dining Services Team! The shifts would be Monday - Friday from 11a-7:30p. Must be fully vaccinated and boosted for COVID-19 The Dining Room Lead is responsible for assuring a dining experience that supports resident's individual needs while providing a warm, cheerful sense of acceptance and social belonging. Responsibilities include: While working on the unit : + Work closely with Dining Services Manager to plan and execute meal service + Maintain proper dining room set up + Serve meals with established portion control and temperature control procedures + Ensure meals are served on time and served efficiently + Interact daily with residents to assure satisfaction with meals. + Work closely with Rivercrest staff to enhance the dining service experience + Monitor appropriate checklists in support of the dining area and kitchenette cleanliness, readiness, standards + Handle all food and beverages in accordance with sanitary procedures and standards + Maintain inventory par levels for supplies and food in the Rivercrest kitchenette + Maintain the overall cleanliness and sanitization of dining and service areas + Update seating chart as needed + Work with the Program Director and Activities Director during all special functions + Being aware of residents special diets + Be knowledgeable to special needs + Ensure resident snacks are readily available under the direction of the Program Director + Conduct resident interviews for meal assessment and to ascertain likes and dislikes + Conduct monthly food committee meetings, follow up on comments and concerns, and retaining record of meetings and resolutions + Maintain pleasant dining atmosphere (i/e- music, lighting, opening blinds, etc) While working in the Main Kitchen : + Performs duties according to the cleaning schedule and uses good sanitation and safety procedures. + Completes all assigned tasks in a timely, efficient, safe and sanitary manner. + Must adhere to dress code and maintain a clean personal appearance and good personal hygiene. + Keep the work and resident areas free of hazardous objects that could result in falls or other injuries. + Report unsafe conditions to Executive Chef or other appropriate personnel. + Always conduct yourself in a manner that contributes to a safe and healthful environment for both residents and employees. + Takes food orders and serves meals to residents in the dining room. + Learns dining room serving techniques. + Assists in cold food prep, to include but not limited to pouring juices, preparing supplements, making sandwiches, etc. + Conduct business relationships with contractors, vendors, and the public in an ethical manner + Sets up the dining room per set up chart. + Learns the operation of the dishwasher and works in the dish room as needed. + Communicates problems with residents to supervisor. + Respect each resident's rights and conduct business relationships with residents in an ethical manner. + Attends in-service meetings and training classes. PHYSICAL REQUIREMENTS + Subject to extreme temperatures, burns, cuts, falls, and other hazards associated with kitchen work. + The majority of the day is spent standing and walking + Must be able to lift heavy and/or hot objects up to 40 pounds in weight. We offer a competitive benefits package including: + Medical, Dental and Vision insurance, starting Day 1 + Free Paid English Improvement Program taught by our Residents + Weekly pay! + 401(k) retirement plan with company match + Free use of campus fitness center and indoor pool! + Flexible paid time off plan for sick, vacation, and personal time + Free garage parking + Free Snacks on Tuesdays and Free Lunches on Fridays! + College Tuition Benefit reimbursement and scholarship programs + Employer sponsored Short Term Disability and Basic Life Insurance with additional voluntary coverage + Discounts at Verizon Wireless and more! To apply: Submit resume on-line: EOE Required SkillsRequired Experience
University of Pittsburgh Medical Center
Pittsburgh, Pennsylvania
Are you someone who enjoys helping others? Possibly interested in creating a career in the hospital setting but not sure where to start? This is the perfect position for you! As a Patient and Family Concierge you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patient and family members entering and exiting the hospital. A Patient and Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC takes pride in advancing its employees through our Career Ladders. This position has room for advancement within the department. We encourage you to apply and become a part of the St. Margaret Community! UPMC St. Margert is currently hiring a Full Time Patient & Family Concierge (PFC) for our 4A Rehab unit. The PFC schedule will be four 10 hour shifts per week working 6:30am-5pm. Weekend shifts and rotating holidays will be required. You must have transcription and medical terminology experience to qualify for this position. The Patient & Family Concierge is valued step in UPMC's Career Ladder. The final candidate will be placed in the appropriate title and pay rate based on experience and education. Purpose: The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. General:Answers unit phones and transfers to appropriate staff.Responds to call lights under Nursing Assistant/PCT direction.Interacts and socializes with patients and assesses patient needs.Rounds hourly to ensure all areas of responsibility are met satisfactorily.Prints and distributes daily plans of care.Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed.Depending upon unit, may maintain resources like pamphlets, department contacts, etc.Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient.Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don?t Direct, Own Your Zone) when performing all job responsibilities.Access to medications is limited to the distribution of the medication to the nurse. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required.Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
Are you someone who enjoys helping others? Possibly interested in creating a career in the hospital setting but not sure where to start? This is the perfect position for you! As a Patient and Family Concierge you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patient and family members entering and exiting the hospital. A Patient and Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC takes pride in advancing its employees through our Career Ladders. This position has room for advancement within the department. We encourage you to apply and become a part of the St. Margaret Community! UPMC St. Margert is currently hiring a Full Time Patient & Family Concierge (PFC) for our 4A Rehab unit. The PFC schedule will be four 10 hour shifts per week working 6:30am-5pm. Weekend shifts and rotating holidays will be required. You must have transcription and medical terminology experience to qualify for this position. The Patient & Family Concierge is valued step in UPMC's Career Ladder. The final candidate will be placed in the appropriate title and pay rate based on experience and education. Purpose: The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. General:Answers unit phones and transfers to appropriate staff.Responds to call lights under Nursing Assistant/PCT direction.Interacts and socializes with patients and assesses patient needs.Rounds hourly to ensure all areas of responsibility are met satisfactorily.Prints and distributes daily plans of care.Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed.Depending upon unit, may maintain resources like pamphlets, department contacts, etc.Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient.Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don?t Direct, Own Your Zone) when performing all job responsibilities.Access to medications is limited to the distribution of the medication to the nurse. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required.Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran