JOBSUMMARY:Responsible to greet guests in an upbeat, friendly and courteous manner.ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Answer incoming reservation calls. Complete reservations in the computerized reservation system. Keep abreast of all food & beverage venues and menus. Check availability on a continuous basis. Perform other related duties as assigned. Greet guest in a warm and friendly manner. Answer the telephone and facilitate guest requests. Using the table management system, manage incoming reservations and venue floor. Assist with daily administrative work as per direction of the venue manager. Perform other related duties as assigned.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Knowledge of basic food and beverage products. Ability to perform basic/intermediate math skills. Ability to operate office equipment and Table Management system. Ability to read, write, and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Knowledge, understanding and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels and other instructionsQUALIFICATIONS: Relevant experience in high quality, high volume operation preferred.EDUCATION:High School education or equivalent.LICENSE/CERTIFICATE:Food Safety Team Member Training required.Training for Intervention Procedures (TIPS) required.PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Prolonged standing and sitting. Eye/hand coordination and manual dexterity. Ability to distinguish letters, symbols, and colors. Normal vision and hearing range.TYPICAL WORKINGCONDITIONS: Work may be performed in small area having a three-foot access. Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 16, 2024
Full time
JOBSUMMARY:Responsible to greet guests in an upbeat, friendly and courteous manner.ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Answer incoming reservation calls. Complete reservations in the computerized reservation system. Keep abreast of all food & beverage venues and menus. Check availability on a continuous basis. Perform other related duties as assigned. Greet guest in a warm and friendly manner. Answer the telephone and facilitate guest requests. Using the table management system, manage incoming reservations and venue floor. Assist with daily administrative work as per direction of the venue manager. Perform other related duties as assigned.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Knowledge of basic food and beverage products. Ability to perform basic/intermediate math skills. Ability to operate office equipment and Table Management system. Ability to read, write, and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Knowledge, understanding and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels and other instructionsQUALIFICATIONS: Relevant experience in high quality, high volume operation preferred.EDUCATION:High School education or equivalent.LICENSE/CERTIFICATE:Food Safety Team Member Training required.Training for Intervention Procedures (TIPS) required.PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Prolonged standing and sitting. Eye/hand coordination and manual dexterity. Ability to distinguish letters, symbols, and colors. Normal vision and hearing range.TYPICAL WORKINGCONDITIONS: Work may be performed in small area having a three-foot access. Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
"Job Overview Do you take pride in providing excellent meals and having fun at the same time? To Go Specialists will enhance Guests' takeout experience by offering personalized service and food and drink suggestions. Responsibilities include, but are not limited to taking accurate orders, assembling prepared food and drink orders, walking orders to Guests inside and outside the restaurant for curbside pickup and managing transactions. What You Need to Succeed: Skills to Make the Grade: Explain menu items and offers suggestions to guests Correctly takes and enters orders Ability to work under pressure Assembles and walks orders to guest for pickup inside and outside for curbside pickup in a timely manner Perform the physical demands: Lift and carry up to 30 pounds Stand for several hours Can bend, reach, and stoop Walks constantly inside and outside the restaurant BIG plans are on the horizon for Red Lobster. Our team and restaurants are great today, but our future is even better. There is no better time than now to join the Red Lobster Family! Great Seafood You can be proud of the food you serve. The tremendous variety of seafood makes us the perfect destination for seafood lovers. We are a global pioneer and an industry leader in Seafood Sustainability. Red Lobster has a long-standing commitment to sustainable fishing and farming. We are a founder and current member of the Global Aquaculture Alliance and a current member of National Fisheries Institute. Our team is proud to be known for not serving any endangered species on the menu and for buying only from fisheries that are sustainably managed through BAP (Best Aquaculture Practices) standards. Great People Our restaurants have a rich history of hosting birthdays, anniversaries, receptions, reunions, and other important memorable occasions. You are part of an amazing family. Our restaurants are a place where you can both make friends and find a mentor. It's important that our family of team members flourish, learn and grow. Our RL Cares program, for instance, is designed to help team members with unplanned expenses in times of great need. You give back to the community. Our RL Shares program donates millions of pounds of food to Food Banks and Food Shelters across the country - making a significant difference for the homeless and hungry in the communities where we operate. Great Results A restaurant that is loved. Our ratings are among the highest in casual dining for restaurant followers and consumer engagement. Descripción general del trabajo Te enorgulleces de ofrecer excelentes comidas y divertirte al mismo tiempo? Los especialistas de To Go mejorarán la experiencia para llevar de los Huéspedes al ofrecer un servicio personalizado y sugerencias de comida y bebida. Las responsabilidades incluyen, pero no se limitan a tomar pedidos precisos, ensamblar pedidos de alimentos y bebidas preparados, pedidos a pie a los Huéspedes dentro y fuera del restaurante para la recogida en la acera y la gestión de transacciones. Lo que necesita para tener éxito: Habilidades para hacer el grado: Explicar los elementos del menú y ofrece sugerencias a los huéspedes Toma y introduce correctamente los pedidos Capacidad para trabajar bajo presión Ensambla y recorre los pedidos a los huéspedes para la recogida dentro y fuera para la recogida en la acera de manera oportuna Realizar las demandas fÍsicas: Levante y lleve hasta 30 libras Permanecer de pie durante varias horas Puede doblarse, alcanzar y agacharse Camina constantemente dentro y fuera del restaurante Grandes planes están en el horizonte para Red Lobster. Nuestro equipo y restaurantes son geniales hoy, pero nuestro futuro es aún mejor. No hay mejor momento que ahora para unirse a la Familia Red Lobster! Gran Mariscos Puedes estar orgulloso de la comida que sirves. La tremenda variedad de mariscos nos convierte en el destino perfecto para los amantes de los mariscos. Somos pioneros a nivel mundial y líderes de la industria en Sostenibilidad de Mariscos. Red Lobster tiene un compromiso de larga data con la pesca y la agricultura sostenibles. Somos fundadores y actuales miembros de la Global Aquaculture Alliance y un miembro actual del National Fisheries Institute. Nuestro equipo se enorgullece de ser conocido por no servir a ninguna especie en peligro de extinción en el menú y por comprar sólo de las pesquerías que se gestionan de manera sostenible a través de los estándares BAP (Best Aquaculture Practices) Grandes personas Nuestros restaurantes tienen una rica historia de cumpleaños, aniversarios, recepciones, reuniones y otras ocasiones memorables importantes. Eres parte de una familia incredÍble. Nuestros restaurantes son un lugar donde puedes hacer amigos y encontrar un mentor. Es importante que nuestra familia de miembros del equipo florezca, aprenda y crezca. Nuestro programa RL Cares, por ejemplo, está diseñado par ayudar a los miembros del equipo con gastos no planificados en momentos de gran necesidad. Devuélvele a la comunidad. Nuestro programa RL Shares dona millones de libras de alimentos a bancos de alimentos y refugios de alimentos en todo el país, lo que hace una diferencia significativa para las personas sin hogar y hambrientas en las comunidades donde operamos. Grandes resultados Un restaurante que es amado. Nuestras calificaciones se encuentran entre las más altas en comidas informales para los seguidores de restaurantes y la participación de los consumidores. "
Apr 19, 2024
Full time
"Job Overview Do you take pride in providing excellent meals and having fun at the same time? To Go Specialists will enhance Guests' takeout experience by offering personalized service and food and drink suggestions. Responsibilities include, but are not limited to taking accurate orders, assembling prepared food and drink orders, walking orders to Guests inside and outside the restaurant for curbside pickup and managing transactions. What You Need to Succeed: Skills to Make the Grade: Explain menu items and offers suggestions to guests Correctly takes and enters orders Ability to work under pressure Assembles and walks orders to guest for pickup inside and outside for curbside pickup in a timely manner Perform the physical demands: Lift and carry up to 30 pounds Stand for several hours Can bend, reach, and stoop Walks constantly inside and outside the restaurant BIG plans are on the horizon for Red Lobster. Our team and restaurants are great today, but our future is even better. There is no better time than now to join the Red Lobster Family! Great Seafood You can be proud of the food you serve. The tremendous variety of seafood makes us the perfect destination for seafood lovers. We are a global pioneer and an industry leader in Seafood Sustainability. Red Lobster has a long-standing commitment to sustainable fishing and farming. We are a founder and current member of the Global Aquaculture Alliance and a current member of National Fisheries Institute. Our team is proud to be known for not serving any endangered species on the menu and for buying only from fisheries that are sustainably managed through BAP (Best Aquaculture Practices) standards. Great People Our restaurants have a rich history of hosting birthdays, anniversaries, receptions, reunions, and other important memorable occasions. You are part of an amazing family. Our restaurants are a place where you can both make friends and find a mentor. It's important that our family of team members flourish, learn and grow. Our RL Cares program, for instance, is designed to help team members with unplanned expenses in times of great need. You give back to the community. Our RL Shares program donates millions of pounds of food to Food Banks and Food Shelters across the country - making a significant difference for the homeless and hungry in the communities where we operate. Great Results A restaurant that is loved. Our ratings are among the highest in casual dining for restaurant followers and consumer engagement. Descripción general del trabajo Te enorgulleces de ofrecer excelentes comidas y divertirte al mismo tiempo? Los especialistas de To Go mejorarán la experiencia para llevar de los Huéspedes al ofrecer un servicio personalizado y sugerencias de comida y bebida. Las responsabilidades incluyen, pero no se limitan a tomar pedidos precisos, ensamblar pedidos de alimentos y bebidas preparados, pedidos a pie a los Huéspedes dentro y fuera del restaurante para la recogida en la acera y la gestión de transacciones. Lo que necesita para tener éxito: Habilidades para hacer el grado: Explicar los elementos del menú y ofrece sugerencias a los huéspedes Toma y introduce correctamente los pedidos Capacidad para trabajar bajo presión Ensambla y recorre los pedidos a los huéspedes para la recogida dentro y fuera para la recogida en la acera de manera oportuna Realizar las demandas fÍsicas: Levante y lleve hasta 30 libras Permanecer de pie durante varias horas Puede doblarse, alcanzar y agacharse Camina constantemente dentro y fuera del restaurante Grandes planes están en el horizonte para Red Lobster. Nuestro equipo y restaurantes son geniales hoy, pero nuestro futuro es aún mejor. No hay mejor momento que ahora para unirse a la Familia Red Lobster! Gran Mariscos Puedes estar orgulloso de la comida que sirves. La tremenda variedad de mariscos nos convierte en el destino perfecto para los amantes de los mariscos. Somos pioneros a nivel mundial y líderes de la industria en Sostenibilidad de Mariscos. Red Lobster tiene un compromiso de larga data con la pesca y la agricultura sostenibles. Somos fundadores y actuales miembros de la Global Aquaculture Alliance y un miembro actual del National Fisheries Institute. Nuestro equipo se enorgullece de ser conocido por no servir a ninguna especie en peligro de extinción en el menú y por comprar sólo de las pesquerías que se gestionan de manera sostenible a través de los estándares BAP (Best Aquaculture Practices) Grandes personas Nuestros restaurantes tienen una rica historia de cumpleaños, aniversarios, recepciones, reuniones y otras ocasiones memorables importantes. Eres parte de una familia incredÍble. Nuestros restaurantes son un lugar donde puedes hacer amigos y encontrar un mentor. Es importante que nuestra familia de miembros del equipo florezca, aprenda y crezca. Nuestro programa RL Cares, por ejemplo, está diseñado par ayudar a los miembros del equipo con gastos no planificados en momentos de gran necesidad. Devuélvele a la comunidad. Nuestro programa RL Shares dona millones de libras de alimentos a bancos de alimentos y refugios de alimentos en todo el país, lo que hace una diferencia significativa para las personas sin hogar y hambrientas en las comunidades donde operamos. Grandes resultados Un restaurante que es amado. Nuestras calificaciones se encuentran entre las más altas en comidas informales para los seguidores de restaurantes y la participación de los consumidores. "
"Job Overview Do you take pride in providing excellent meals and having fun at the same time? To Go Specialists will enhance Guests' takeout experience by offering personalized service and food and drink suggestions. Responsibilities include, but are not limited to taking accurate orders, assembling prepared food and drink orders, walking orders to Guests inside and outside the restaurant for curbside pickup and managing transactions. What You Need to Succeed: Skills to Make the Grade: Explain menu items and offers suggestions to guests Correctly takes and enters orders Ability to work under pressure Assembles and walks orders to guest for pickup inside and outside for curbside pickup in a timely manner Perform the physical demands: Lift and carry up to 30 pounds Stand for several hours Can bend, reach, and stoop Walks constantly inside and outside the restaurant BIG plans are on the horizon for Red Lobster. Our team and restaurants are great today, but our future is even better. There is no better time than now to join the Red Lobster Family! Great Seafood You can be proud of the food you serve. The tremendous variety of seafood makes us the perfect destination for seafood lovers. We are a global pioneer and an industry leader in Seafood Sustainability. Red Lobster has a long-standing commitment to sustainable fishing and farming. We are a founder and current member of the Global Aquaculture Alliance and a current member of National Fisheries Institute. Our team is proud to be known for not serving any endangered species on the menu and for buying only from fisheries that are sustainably managed through BAP (Best Aquaculture Practices) standards. Great People Our restaurants have a rich history of hosting birthdays, anniversaries, receptions, reunions, and other important memorable occasions. You are part of an amazing family. Our restaurants are a place where you can both make friends and find a mentor. It's important that our family of team members flourish, learn and grow. Our RL Cares program, for instance, is designed to help team members with unplanned expenses in times of great need. You give back to the community. Our RL Shares program donates millions of pounds of food to Food Banks and Food Shelters across the country - making a significant difference for the homeless and hungry in the communities where we operate. Great Results A restaurant that is loved. Our ratings are among the highest in casual dining for restaurant followers and consumer engagement. Descripción general del trabajo Te enorgulleces de ofrecer excelentes comidas y divertirte al mismo tiempo? Los especialistas de To Go mejorarán la experiencia para llevar de los Huéspedes al ofrecer un servicio personalizado y sugerencias de comida y bebida. Las responsabilidades incluyen, pero no se limitan a tomar pedidos precisos, ensamblar pedidos de alimentos y bebidas preparados, pedidos a pie a los Huéspedes dentro y fuera del restaurante para la recogida en la acera y la gestión de transacciones. Lo que necesita para tener éxito: Habilidades para hacer el grado: Explicar los elementos del menú y ofrece sugerencias a los huéspedes Toma y introduce correctamente los pedidos Capacidad para trabajar bajo presión Ensambla y recorre los pedidos a los huéspedes para la recogida dentro y fuera para la recogida en la acera de manera oportuna Realizar las demandas fÍsicas: Levante y lleve hasta 30 libras Permanecer de pie durante varias horas Puede doblarse, alcanzar y agacharse Camina constantemente dentro y fuera del restaurante Grandes planes están en el horizonte para Red Lobster. Nuestro equipo y restaurantes son geniales hoy, pero nuestro futuro es aún mejor. No hay mejor momento que ahora para unirse a la Familia Red Lobster! Gran Mariscos Puedes estar orgulloso de la comida que sirves. La tremenda variedad de mariscos nos convierte en el destino perfecto para los amantes de los mariscos. Somos pioneros a nivel mundial y líderes de la industria en Sostenibilidad de Mariscos. Red Lobster tiene un compromiso de larga data con la pesca y la agricultura sostenibles. Somos fundadores y actuales miembros de la Global Aquaculture Alliance y un miembro actual del National Fisheries Institute. Nuestro equipo se enorgullece de ser conocido por no servir a ninguna especie en peligro de extinción en el menú y por comprar sólo de las pesquerías que se gestionan de manera sostenible a través de los estándares BAP (Best Aquaculture Practices) Grandes personas Nuestros restaurantes tienen una rica historia de cumpleaños, aniversarios, recepciones, reuniones y otras ocasiones memorables importantes. Eres parte de una familia incredÍble. Nuestros restaurantes son un lugar donde puedes hacer amigos y encontrar un mentor. Es importante que nuestra familia de miembros del equipo florezca, aprenda y crezca. Nuestro programa RL Cares, por ejemplo, está diseñado par ayudar a los miembros del equipo con gastos no planificados en momentos de gran necesidad. Devuélvele a la comunidad. Nuestro programa RL Shares dona millones de libras de alimentos a bancos de alimentos y refugios de alimentos en todo el país, lo que hace una diferencia significativa para las personas sin hogar y hambrientas en las comunidades donde operamos. Grandes resultados Un restaurante que es amado. Nuestras calificaciones se encuentran entre las más altas en comidas informales para los seguidores de restaurantes y la participación de los consumidores. "
Apr 19, 2024
Full time
"Job Overview Do you take pride in providing excellent meals and having fun at the same time? To Go Specialists will enhance Guests' takeout experience by offering personalized service and food and drink suggestions. Responsibilities include, but are not limited to taking accurate orders, assembling prepared food and drink orders, walking orders to Guests inside and outside the restaurant for curbside pickup and managing transactions. What You Need to Succeed: Skills to Make the Grade: Explain menu items and offers suggestions to guests Correctly takes and enters orders Ability to work under pressure Assembles and walks orders to guest for pickup inside and outside for curbside pickup in a timely manner Perform the physical demands: Lift and carry up to 30 pounds Stand for several hours Can bend, reach, and stoop Walks constantly inside and outside the restaurant BIG plans are on the horizon for Red Lobster. Our team and restaurants are great today, but our future is even better. There is no better time than now to join the Red Lobster Family! Great Seafood You can be proud of the food you serve. The tremendous variety of seafood makes us the perfect destination for seafood lovers. We are a global pioneer and an industry leader in Seafood Sustainability. Red Lobster has a long-standing commitment to sustainable fishing and farming. We are a founder and current member of the Global Aquaculture Alliance and a current member of National Fisheries Institute. Our team is proud to be known for not serving any endangered species on the menu and for buying only from fisheries that are sustainably managed through BAP (Best Aquaculture Practices) standards. Great People Our restaurants have a rich history of hosting birthdays, anniversaries, receptions, reunions, and other important memorable occasions. You are part of an amazing family. Our restaurants are a place where you can both make friends and find a mentor. It's important that our family of team members flourish, learn and grow. Our RL Cares program, for instance, is designed to help team members with unplanned expenses in times of great need. You give back to the community. Our RL Shares program donates millions of pounds of food to Food Banks and Food Shelters across the country - making a significant difference for the homeless and hungry in the communities where we operate. Great Results A restaurant that is loved. Our ratings are among the highest in casual dining for restaurant followers and consumer engagement. Descripción general del trabajo Te enorgulleces de ofrecer excelentes comidas y divertirte al mismo tiempo? Los especialistas de To Go mejorarán la experiencia para llevar de los Huéspedes al ofrecer un servicio personalizado y sugerencias de comida y bebida. Las responsabilidades incluyen, pero no se limitan a tomar pedidos precisos, ensamblar pedidos de alimentos y bebidas preparados, pedidos a pie a los Huéspedes dentro y fuera del restaurante para la recogida en la acera y la gestión de transacciones. Lo que necesita para tener éxito: Habilidades para hacer el grado: Explicar los elementos del menú y ofrece sugerencias a los huéspedes Toma y introduce correctamente los pedidos Capacidad para trabajar bajo presión Ensambla y recorre los pedidos a los huéspedes para la recogida dentro y fuera para la recogida en la acera de manera oportuna Realizar las demandas fÍsicas: Levante y lleve hasta 30 libras Permanecer de pie durante varias horas Puede doblarse, alcanzar y agacharse Camina constantemente dentro y fuera del restaurante Grandes planes están en el horizonte para Red Lobster. Nuestro equipo y restaurantes son geniales hoy, pero nuestro futuro es aún mejor. No hay mejor momento que ahora para unirse a la Familia Red Lobster! Gran Mariscos Puedes estar orgulloso de la comida que sirves. La tremenda variedad de mariscos nos convierte en el destino perfecto para los amantes de los mariscos. Somos pioneros a nivel mundial y líderes de la industria en Sostenibilidad de Mariscos. Red Lobster tiene un compromiso de larga data con la pesca y la agricultura sostenibles. Somos fundadores y actuales miembros de la Global Aquaculture Alliance y un miembro actual del National Fisheries Institute. Nuestro equipo se enorgullece de ser conocido por no servir a ninguna especie en peligro de extinción en el menú y por comprar sólo de las pesquerías que se gestionan de manera sostenible a través de los estándares BAP (Best Aquaculture Practices) Grandes personas Nuestros restaurantes tienen una rica historia de cumpleaños, aniversarios, recepciones, reuniones y otras ocasiones memorables importantes. Eres parte de una familia incredÍble. Nuestros restaurantes son un lugar donde puedes hacer amigos y encontrar un mentor. Es importante que nuestra familia de miembros del equipo florezca, aprenda y crezca. Nuestro programa RL Cares, por ejemplo, está diseñado par ayudar a los miembros del equipo con gastos no planificados en momentos de gran necesidad. Devuélvele a la comunidad. Nuestro programa RL Shares dona millones de libras de alimentos a bancos de alimentos y refugios de alimentos en todo el país, lo que hace una diferencia significativa para las personas sin hogar y hambrientas en las comunidades donde operamos. Grandes resultados Un restaurante que es amado. Nuestras calificaciones se encuentran entre las más altas en comidas informales para los seguidores de restaurantes y la participación de los consumidores. "
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Mar 23, 2024
Full time
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.