AIFS American Institute For Foreign Study
Las Vegas, Nevada
Job Details Job Location: APIA - Las Vegas, NV - Las Vegas, NV Position Type: Part Time Salary Range: Undisclosed Description JOB DESCRIPTION NEWLY HIRED COMMUNITY COUNSELOR Upon hiring, the community counselor will undergo a comprehensive training program designed to provide a thorough overview of the APIA program and training specific to the community counselor role. Essential Functions: 1. Attend a one-day face-to-face ( virtual or in -person) training that will be conducted by the Field Representative 2. Attend all required new-hire training webinars as scheduled, averaging 30-60 minutes in length. 3. Communicate weekly with your Field Representative for the first 8 weeks, 7 weeks of which will have topic specific discussions. 4. Communicate with your Regional Program Manager as needed. JOB DESCRIPTION COMMUNITY COUSELOR Summary/Objective: The Community Counselor promotes the Au Pair in America program and supports the host family/au pair relationships that reside in the community counselor's assigned geographic cluster area. The Community Counselor is responsible for monitoring the Host Families and Au Pairs adherence to the APIA program policies and regulations governing the au pair program as promulgated by The Department of State. The Community Counselor agrees to abide by government regulations, program policies and guidance directives as set for by AIFS and the APIA program. Essential Functions: 1. Read and comply with the responsibilities outlined in the United States Department of State Regulations that pertain to community counselor role, namely 22 Code of Federal Regulations 62.31 (copy of regulations enclosed for your review). The duties listed below comport with such responsibilities. 2. Agree to service families within the counselor's assigned geographic area and notify the regional program manager if any portion of the assigned area is greater than a one hour driving time of the counselor's home office. Act on APIA's behalf in both routine and emergency matters arising from a placement. 3. Conduct an in-person interview with all new and reactivating families, meet face-to-face with all adult members living in the home, and discuss the services provided by the APIA program and that of the Community Counselor. In the course thereof, the Community Counselor will reference the regulations governing the program, including the maximum number of hours of 10 per day and per week the au pair (45 hours) or EduCare participant (30 hours) can provide child care to the host family's children or legal guardians. The Community Counselor will evaluate the host family's expectations and assess whether they are appropriate for the services provided by the program, as well as view the private bedroom intended for the au pair to ensure it is appropriate and meets local fire code standards. 4. Separate from the above interview, conduct a face-to-face orientation for all new and reactivating host families before the arrival of the au pair, and conduct an orientation for repeat host families as needed. 5. Contact the au pair and host family within 48 hours of arrival in the host family, and supplement the orientation program as directed if an au pair missed any portion of the formal orientation program. In cases where the Community Counselor is not available to meet above requirement in the time frame required due to personal conflicts, the Community Counselor is to have the covering Community Counselor meet this requirement. 6. Perform a formal face-to-face assessment in the home with the host family and au pair within two weeks of the au pair's arrival and more frequently if additional meetings are called for, that will facilitate the adjustment of both the host family and the au pair to each other and of the au pair to her new community. In the course thereof, the Community Counselor will observe the au pair's relationship to the host family (both parents and children), assess child care responsibilities, reconfirm program regulations (hours, etc.), provide information on course offerings for the au pair and offer assistance and direction on class registration, and discuss cross cultural adaptation issues. In cases where the Community Counselor is not available to meet above requirement in the time frame required due to personal conflicts, the Community Counselor is to have the covering Community Counselor meet this requirement. If a host family relocates to a new home during the placement period, conduct a face-to-face in-home visit with the host family and the au pair within two weeks of the move. During the visit, view the au pair's private bedroom to ensure it is appropriate and meets local fire code standards. 7. At a minimum, have an individual two-way exchange with each au pair and one host parent on a monthly basis. Contact with au pairs rematching into a family and/or host families entering a placement following a match break must take place a minimum of twice per month for the first two months (in addition to the 48 hour and new match assessment). At three, six, and nine months into the placement, the monthly contact with the au pair is to include a "regulation check-in" to confirm compliance and provide opportunity to correct matters of non-compliance. 8. Coordinate and host an annual Host Family Day. The day may be offered in two segments at different times and must include a) cultural adaptation segment or discussion group, and b) a host family event or gathering to allow more interaction among host families. 9. Inform a regional program manager immediately of any critical situations either within office hours or outside of office hours by calling the 800 number. APIA will provide support and assistance to help resolve critical matters and handle reporting to Department of State as required. 10. Provide guidance to ensure that au pairs learn about the community where they reside, provide an opportunity for each au pair to meet others within the community, and provide the information and guidance necessary to enable au pairs to select and register for educational classes. 11. Maintain a list of educational institutions in the community and a record of the educational courses completed by each au pair during the course of her 12-month stay. In instances where the au pair is rematching out of the cluster, the Community Counselor transfers the educational documents and other related files to the Community Counselor of the cluster the au pair is transferring to. 12. In the event of an emergency, a situation where the host family is not prepared to provide accommodations, or when APIA has deemed the host family must not continue housing an au pair, the Community Counselor must provide interim room and board or find housing in the cluster community that APIA deems appropriate. The name, physical address, and telephone number of where the au pair resides must be submitted to APIA's regional program manager. 13. Complete a three month training course when first engaged, and annual training sessions as stipulated. 14. Abide by the following reporting requirements and maintain contact log and reports in data management system (Field Point): Submit host family interview reports within 24 hours of conducting the interview and interview to take place not later than 14 days prior to arrival of an au pair in the home. Submit match assessment reports within one week of the meeting. Submit all required reports and document all contact with host families and au pairs in APIA's data management system (Field Point) at the time the contact takes place. Submit completed Quarterly Cluster Summary report within 2 weeks following the end of each quarter. Log information about the educational course the au pair is taking and upload education documents into APIA's data management system as instructed (Field Point). Provide APIA, when requested, with an updated list of compliant educational options in the cluster community that is made available to au pair(s) before they arrive. Bring to the attention of a regional program manager any instance of non-compliance with the federal regulations and/or program policies. Report immediately to a regional program manager any unusual or serious situations or incidents involving either the au pair or the host family. Submit the name, address, and telephone contact number for any au pair residing in a location other than with the host family. 15. Retain: Proof of education documents and other documentation related to each au pair in the cluster for three years following the au pair's departure from the program. All documentation related to each host family in the cluster for three years following the host family's departure from the program. Forward all documentation related to a host family or au pair who is relocating to a new cluster; forward documentation to APIA office upon request. 16. Market the APIA program in the cluster community through a variety of activities: Promptly contact families expressing interest in the program and log contact activity in APIA's data management system (Field Point). Encourage participation by conducting a face-to-face information session with prospective families before they submit their application. Spread word about the program in your cluster community by: speaking with friends, colleagues, and seeking out opportunities to meet with prospective families; look for marketing event opportunities and represent APIA at the marketing event; ask for referrals; promote APIA through social media platforms and look for possible corporate partner opportunities. Assist families who have applied with the selection of their au pair. 17. Respond in a timely manner to customers and fellow work colleagues. When first joining APIA, it is expected that every effort will be made to meet face-to-face, within 30 days of starting the position . click apply for full job details
Job Details Job Location: APIA - Las Vegas, NV - Las Vegas, NV Position Type: Part Time Salary Range: Undisclosed Description JOB DESCRIPTION NEWLY HIRED COMMUNITY COUNSELOR Upon hiring, the community counselor will undergo a comprehensive training program designed to provide a thorough overview of the APIA program and training specific to the community counselor role. Essential Functions: 1. Attend a one-day face-to-face ( virtual or in -person) training that will be conducted by the Field Representative 2. Attend all required new-hire training webinars as scheduled, averaging 30-60 minutes in length. 3. Communicate weekly with your Field Representative for the first 8 weeks, 7 weeks of which will have topic specific discussions. 4. Communicate with your Regional Program Manager as needed. JOB DESCRIPTION COMMUNITY COUSELOR Summary/Objective: The Community Counselor promotes the Au Pair in America program and supports the host family/au pair relationships that reside in the community counselor's assigned geographic cluster area. The Community Counselor is responsible for monitoring the Host Families and Au Pairs adherence to the APIA program policies and regulations governing the au pair program as promulgated by The Department of State. The Community Counselor agrees to abide by government regulations, program policies and guidance directives as set for by AIFS and the APIA program. Essential Functions: 1. Read and comply with the responsibilities outlined in the United States Department of State Regulations that pertain to community counselor role, namely 22 Code of Federal Regulations 62.31 (copy of regulations enclosed for your review). The duties listed below comport with such responsibilities. 2. Agree to service families within the counselor's assigned geographic area and notify the regional program manager if any portion of the assigned area is greater than a one hour driving time of the counselor's home office. Act on APIA's behalf in both routine and emergency matters arising from a placement. 3. Conduct an in-person interview with all new and reactivating families, meet face-to-face with all adult members living in the home, and discuss the services provided by the APIA program and that of the Community Counselor. In the course thereof, the Community Counselor will reference the regulations governing the program, including the maximum number of hours of 10 per day and per week the au pair (45 hours) or EduCare participant (30 hours) can provide child care to the host family's children or legal guardians. The Community Counselor will evaluate the host family's expectations and assess whether they are appropriate for the services provided by the program, as well as view the private bedroom intended for the au pair to ensure it is appropriate and meets local fire code standards. 4. Separate from the above interview, conduct a face-to-face orientation for all new and reactivating host families before the arrival of the au pair, and conduct an orientation for repeat host families as needed. 5. Contact the au pair and host family within 48 hours of arrival in the host family, and supplement the orientation program as directed if an au pair missed any portion of the formal orientation program. In cases where the Community Counselor is not available to meet above requirement in the time frame required due to personal conflicts, the Community Counselor is to have the covering Community Counselor meet this requirement. 6. Perform a formal face-to-face assessment in the home with the host family and au pair within two weeks of the au pair's arrival and more frequently if additional meetings are called for, that will facilitate the adjustment of both the host family and the au pair to each other and of the au pair to her new community. In the course thereof, the Community Counselor will observe the au pair's relationship to the host family (both parents and children), assess child care responsibilities, reconfirm program regulations (hours, etc.), provide information on course offerings for the au pair and offer assistance and direction on class registration, and discuss cross cultural adaptation issues. In cases where the Community Counselor is not available to meet above requirement in the time frame required due to personal conflicts, the Community Counselor is to have the covering Community Counselor meet this requirement. If a host family relocates to a new home during the placement period, conduct a face-to-face in-home visit with the host family and the au pair within two weeks of the move. During the visit, view the au pair's private bedroom to ensure it is appropriate and meets local fire code standards. 7. At a minimum, have an individual two-way exchange with each au pair and one host parent on a monthly basis. Contact with au pairs rematching into a family and/or host families entering a placement following a match break must take place a minimum of twice per month for the first two months (in addition to the 48 hour and new match assessment). At three, six, and nine months into the placement, the monthly contact with the au pair is to include a "regulation check-in" to confirm compliance and provide opportunity to correct matters of non-compliance. 8. Coordinate and host an annual Host Family Day. The day may be offered in two segments at different times and must include a) cultural adaptation segment or discussion group, and b) a host family event or gathering to allow more interaction among host families. 9. Inform a regional program manager immediately of any critical situations either within office hours or outside of office hours by calling the 800 number. APIA will provide support and assistance to help resolve critical matters and handle reporting to Department of State as required. 10. Provide guidance to ensure that au pairs learn about the community where they reside, provide an opportunity for each au pair to meet others within the community, and provide the information and guidance necessary to enable au pairs to select and register for educational classes. 11. Maintain a list of educational institutions in the community and a record of the educational courses completed by each au pair during the course of her 12-month stay. In instances where the au pair is rematching out of the cluster, the Community Counselor transfers the educational documents and other related files to the Community Counselor of the cluster the au pair is transferring to. 12. In the event of an emergency, a situation where the host family is not prepared to provide accommodations, or when APIA has deemed the host family must not continue housing an au pair, the Community Counselor must provide interim room and board or find housing in the cluster community that APIA deems appropriate. The name, physical address, and telephone number of where the au pair resides must be submitted to APIA's regional program manager. 13. Complete a three month training course when first engaged, and annual training sessions as stipulated. 14. Abide by the following reporting requirements and maintain contact log and reports in data management system (Field Point): Submit host family interview reports within 24 hours of conducting the interview and interview to take place not later than 14 days prior to arrival of an au pair in the home. Submit match assessment reports within one week of the meeting. Submit all required reports and document all contact with host families and au pairs in APIA's data management system (Field Point) at the time the contact takes place. Submit completed Quarterly Cluster Summary report within 2 weeks following the end of each quarter. Log information about the educational course the au pair is taking and upload education documents into APIA's data management system as instructed (Field Point). Provide APIA, when requested, with an updated list of compliant educational options in the cluster community that is made available to au pair(s) before they arrive. Bring to the attention of a regional program manager any instance of non-compliance with the federal regulations and/or program policies. Report immediately to a regional program manager any unusual or serious situations or incidents involving either the au pair or the host family. Submit the name, address, and telephone contact number for any au pair residing in a location other than with the host family. 15. Retain: Proof of education documents and other documentation related to each au pair in the cluster for three years following the au pair's departure from the program. All documentation related to each host family in the cluster for three years following the host family's departure from the program. Forward all documentation related to a host family or au pair who is relocating to a new cluster; forward documentation to APIA office upon request. 16. Market the APIA program in the cluster community through a variety of activities: Promptly contact families expressing interest in the program and log contact activity in APIA's data management system (Field Point). Encourage participation by conducting a face-to-face information session with prospective families before they submit their application. Spread word about the program in your cluster community by: speaking with friends, colleagues, and seeking out opportunities to meet with prospective families; look for marketing event opportunities and represent APIA at the marketing event; ask for referrals; promote APIA through social media platforms and look for possible corporate partner opportunities. Assist families who have applied with the selection of their au pair. 17. Respond in a timely manner to customers and fellow work colleagues. When first joining APIA, it is expected that every effort will be made to meet face-to-face, within 30 days of starting the position . click apply for full job details
TAO Group Hospitality
Las Vegas, Nevada
Greets guests, answers phone calls, and receives funds from customers. Completes cash, check, or credit-card charge transactions. Counts money to verify amounts and issues receipts for funds received. Works in an efficient manner in a high-volume restaurant atmosphere. Works in a professional manner while maintaining a positive attitude and delivering superior Guest service at all times. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: Greet Guest's promptly, courteously, and in a timely, friendly manner with an upbeat attitude Respond to Guest inquiries and requests in a courteous and polite manner Anticipate Guest needs Provide Guest's with information and directions Refers all unusual requests to Manager for proper handling Adhere to all The Company Standard Operating Procedures Maintain all The Company Sequence of Service Standards Take and place order, and serve and garnish food and drinks efficiently and accurately in work area as applicable Collect money, while following all proper cash handling and comp procedures Maintain the cleanliness, sanitation, and the appearance of the front and back of house, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests Pack and complete order as per guests' preference with any necessary condiments Properly label and date products per safety and sanitation procedures Unload warehouse orders and stock the orders to designated storage maintaining organization, stock and replenish products as needed in work station, counters, tables, etc. Provide information to Guests regarding our venues, menus, and pricing Recognize and cultivate regular Guests and repeat business Maintain line of sight/atmosphere control by circulating through your work area throughout shift Report any incidents of theft, vandalism, or violations Processes all payments including room charges, cash, credit card, comps, etc. Respond to Guest concerns/complaints regarding service or correct errors or resolve complaints with a positive attitude Ability to communicate in English with Guests and co-workers Keep the area clean and free of debris throughout shift Keep area organized Ensure nightly/weekly and opening/running/closing duties are completed Record and report any equipment failure and/or safety hazards to a Manager immediately Maintain Company Safety and Sanitation Standards Clean all spills and waste immediately Disposes trash in designated receptacles Prepare Guest checks through POS terminal functions Process Guest payment by cash, credit card, venue comps, and all other appropriate tender types Ability to perform basic math skills Obtain and return issued bank each day, count the bank and ensure it balances Responsible to ensure accurate accounting of all cashier monies Prepare the proper reporting forms for the day with name, date, shift, and outlet Stock cashier station with proper supplies Responsible for following proper checkout procedures Interact and entertain Guests in a professional, cordial and exemplary manner Assist all other team members as needed Create and maintain a SENSE OF URGENCY Appear in uniform for all shifts and promotional activities at scheduled time Performs other job-related duties as assigned Inform Management of any complaint, comments, or incident Assist and/ or complete additional tasks as assigned TRAINING REQUIREMENTS: Tao Group Hospitality in-venue cashier training EDUCATION/WORKING KNOWLEDGE: 1 years' experience in hospitality working in a high-volume venue 21+ years of age POS systems Guest relations Knowledge of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators and coolers, slicers and beverage machines Knowledge of health, safety and sanitation regulations SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions Ability to write and verbally communicate Must have good positive energy throughout the day Must be able to print legibly for team members, management, and guests to read Must be able to bend, kneel, and/or stand for extended periods of time Must be able to move quickly Must be able to push and lift up to 50 lbs. Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required Exposure to cleaning materials May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required Maintain a professional, neat, and well-groomed appearance adhering to Company standards Ability to maintain confidentiality Ability to handle a fast-paced, busy, and somewhat stressful environment Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Greets guests, answers phone calls, and receives funds from customers. Completes cash, check, or credit-card charge transactions. Counts money to verify amounts and issues receipts for funds received. Works in an efficient manner in a high-volume restaurant atmosphere. Works in a professional manner while maintaining a positive attitude and delivering superior Guest service at all times. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: Greet Guest's promptly, courteously, and in a timely, friendly manner with an upbeat attitude Respond to Guest inquiries and requests in a courteous and polite manner Anticipate Guest needs Provide Guest's with information and directions Refers all unusual requests to Manager for proper handling Adhere to all The Company Standard Operating Procedures Maintain all The Company Sequence of Service Standards Take and place order, and serve and garnish food and drinks efficiently and accurately in work area as applicable Collect money, while following all proper cash handling and comp procedures Maintain the cleanliness, sanitation, and the appearance of the front and back of house, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests Pack and complete order as per guests' preference with any necessary condiments Properly label and date products per safety and sanitation procedures Unload warehouse orders and stock the orders to designated storage maintaining organization, stock and replenish products as needed in work station, counters, tables, etc. Provide information to Guests regarding our venues, menus, and pricing Recognize and cultivate regular Guests and repeat business Maintain line of sight/atmosphere control by circulating through your work area throughout shift Report any incidents of theft, vandalism, or violations Processes all payments including room charges, cash, credit card, comps, etc. Respond to Guest concerns/complaints regarding service or correct errors or resolve complaints with a positive attitude Ability to communicate in English with Guests and co-workers Keep the area clean and free of debris throughout shift Keep area organized Ensure nightly/weekly and opening/running/closing duties are completed Record and report any equipment failure and/or safety hazards to a Manager immediately Maintain Company Safety and Sanitation Standards Clean all spills and waste immediately Disposes trash in designated receptacles Prepare Guest checks through POS terminal functions Process Guest payment by cash, credit card, venue comps, and all other appropriate tender types Ability to perform basic math skills Obtain and return issued bank each day, count the bank and ensure it balances Responsible to ensure accurate accounting of all cashier monies Prepare the proper reporting forms for the day with name, date, shift, and outlet Stock cashier station with proper supplies Responsible for following proper checkout procedures Interact and entertain Guests in a professional, cordial and exemplary manner Assist all other team members as needed Create and maintain a SENSE OF URGENCY Appear in uniform for all shifts and promotional activities at scheduled time Performs other job-related duties as assigned Inform Management of any complaint, comments, or incident Assist and/ or complete additional tasks as assigned TRAINING REQUIREMENTS: Tao Group Hospitality in-venue cashier training EDUCATION/WORKING KNOWLEDGE: 1 years' experience in hospitality working in a high-volume venue 21+ years of age POS systems Guest relations Knowledge of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators and coolers, slicers and beverage machines Knowledge of health, safety and sanitation regulations SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions Ability to write and verbally communicate Must have good positive energy throughout the day Must be able to print legibly for team members, management, and guests to read Must be able to bend, kneel, and/or stand for extended periods of time Must be able to move quickly Must be able to push and lift up to 50 lbs. Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required Exposure to cleaning materials May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required Maintain a professional, neat, and well-groomed appearance adhering to Company standards Ability to maintain confidentiality Ability to handle a fast-paced, busy, and somewhat stressful environment Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner