GENERAL STATEMENT OF JOB Under general supervision, performs a variety of duties in the direct supervision of the food service program in one of the schools. Directly supervises other employees in the school cafeteria. Reports to the Child Nutrition Director and/or the school principal. Recruitment/Signing Bonus $500 for non-certified staff after 90 days Signing Bonus Distribution Will be paid on paycheck following the 90th day of employment DUTIES AND RESPONSIBILITIES ESSENTIAL JOB FUNCTIONS Food Production and Service Schedules work to be done. Follows planned menus with occasional substitutions as allowed. Applies prescribed quality standards and quantity controls. Observes food preparation and line service to assure quality and proper presentation of food. Displays food to reflect school and seasonal activities. Plans use of left-over foods. Purchasing, Storage, and Inventory Requisitions foods and supplies as needed. Verifies cost, quantity and quality of items received. Advises supervisor concerning improper quality/condition of items received. Sets up and ensures proper storage of all items according to prescribed standards. Inventories items according to established system. Rotates stock in a timely manner. Equipment and Facility Management Oversees the use of equipment. Requests repairs and replacement of equipment as needed. Maintains a constant check of conditions of sanitation and safety and makes needed corrections. Oversees use of facility by other groups. Personnel Management and Supervision Assigns work to staff. Maintains time sheets and leave records. Provides on-the-job training in equipment use and care, food production and presentation, sanitation, storage and record keeping. Evaluates performance of each employee. Counsels employees to maintain productive working relationships. Recommends hiring and disciplining of employees. Conducts staff meetings. Prepares purchase records and reports. Prepares free/reduced/full-price lunch records and reports. Submits reports on a timely basis. Sanitation and Safety Develops and implements cleaning schedule. Enforces employee sanitation procedures. Enforces dress/personal hygiene codes. Follows established procedures to avoid food contamination. Public Relations Provides information on food service program to students, parents and school staff. Responds to customer concerns and complaints. Assists in the planning and production of special functions involving child nutrition program. ADDITIONAL JOB FUNCTIONS Performs other related duties as assigned by the Child Nutrition Director and/or school principal. MINIMUM TRAINING AND EXPERIENCE Graduation from high school or equivalent and three years of experience in food service, or two years of formal training in food service and one year of experience in food service. Managers are also required to obtain and keep current ServSafe Certification. MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS Physical Requirements: Must be physically able to operate cooking and kitchen equipment. Must be able to exert up to 25 pounds of force occasionally and lift and carry boxes up to fifty pounds. Physical demand requirements are for medium work. Data Conception: Requires the ability to compare and/or judge the readily observable composite characteristics of things. Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes giving instructions, assignments or directions to subordinates or assistants. Language Ability: Requires the ability to read simple forms. Requires the ability to prepare time sheets and supply requisitions using prescribed format. Intelligence: Requires the ability to apply common sense understanding to carry out instructions furnished in written or oral form; to deal with problems involving several concrete variables in or from standardized situations. Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in standard English. Numerical Aptitude: Requires the ability to add, subtract, divide and multiply. Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape. Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using kitchen utensils and appliances. Color Discrimination: Requires the ability to differentiate between colors or shades of color. Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under average to high levels of stress. Physical Communications: Requires the ability to talk and hear. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of food preparation and standards of sanitation and safety. Working knowledge of basic arithmetic. Skill in the use of food preparation equipment and cleaning equipment and ability to perform basic cleaning operation (sweeping, moping, etc.). Ability to develop schedules for the use of personnel and material resources. Ability to train personnel in equipment use and care, food production and presentation, sanitation, storage and record keeping. Ability to coordinate various activities in the preparation and serving process. Ability to inventory and record information accurately. Ability to comprehend and apply written and verbal guidelines and directions, and explain these to others. Ability to establish and maintain positive working relationships. Ability to use and comprehend basic computer software as it relates to food service operations. DISCLAIMER This job description is designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this job. It is not a contract or guarantee of employment, salary or benefits.
Apr 21, 2024
Full time
GENERAL STATEMENT OF JOB Under general supervision, performs a variety of duties in the direct supervision of the food service program in one of the schools. Directly supervises other employees in the school cafeteria. Reports to the Child Nutrition Director and/or the school principal. Recruitment/Signing Bonus $500 for non-certified staff after 90 days Signing Bonus Distribution Will be paid on paycheck following the 90th day of employment DUTIES AND RESPONSIBILITIES ESSENTIAL JOB FUNCTIONS Food Production and Service Schedules work to be done. Follows planned menus with occasional substitutions as allowed. Applies prescribed quality standards and quantity controls. Observes food preparation and line service to assure quality and proper presentation of food. Displays food to reflect school and seasonal activities. Plans use of left-over foods. Purchasing, Storage, and Inventory Requisitions foods and supplies as needed. Verifies cost, quantity and quality of items received. Advises supervisor concerning improper quality/condition of items received. Sets up and ensures proper storage of all items according to prescribed standards. Inventories items according to established system. Rotates stock in a timely manner. Equipment and Facility Management Oversees the use of equipment. Requests repairs and replacement of equipment as needed. Maintains a constant check of conditions of sanitation and safety and makes needed corrections. Oversees use of facility by other groups. Personnel Management and Supervision Assigns work to staff. Maintains time sheets and leave records. Provides on-the-job training in equipment use and care, food production and presentation, sanitation, storage and record keeping. Evaluates performance of each employee. Counsels employees to maintain productive working relationships. Recommends hiring and disciplining of employees. Conducts staff meetings. Prepares purchase records and reports. Prepares free/reduced/full-price lunch records and reports. Submits reports on a timely basis. Sanitation and Safety Develops and implements cleaning schedule. Enforces employee sanitation procedures. Enforces dress/personal hygiene codes. Follows established procedures to avoid food contamination. Public Relations Provides information on food service program to students, parents and school staff. Responds to customer concerns and complaints. Assists in the planning and production of special functions involving child nutrition program. ADDITIONAL JOB FUNCTIONS Performs other related duties as assigned by the Child Nutrition Director and/or school principal. MINIMUM TRAINING AND EXPERIENCE Graduation from high school or equivalent and three years of experience in food service, or two years of formal training in food service and one year of experience in food service. Managers are also required to obtain and keep current ServSafe Certification. MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS Physical Requirements: Must be physically able to operate cooking and kitchen equipment. Must be able to exert up to 25 pounds of force occasionally and lift and carry boxes up to fifty pounds. Physical demand requirements are for medium work. Data Conception: Requires the ability to compare and/or judge the readily observable composite characteristics of things. Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes giving instructions, assignments or directions to subordinates or assistants. Language Ability: Requires the ability to read simple forms. Requires the ability to prepare time sheets and supply requisitions using prescribed format. Intelligence: Requires the ability to apply common sense understanding to carry out instructions furnished in written or oral form; to deal with problems involving several concrete variables in or from standardized situations. Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in standard English. Numerical Aptitude: Requires the ability to add, subtract, divide and multiply. Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape. Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using kitchen utensils and appliances. Color Discrimination: Requires the ability to differentiate between colors or shades of color. Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under average to high levels of stress. Physical Communications: Requires the ability to talk and hear. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of food preparation and standards of sanitation and safety. Working knowledge of basic arithmetic. Skill in the use of food preparation equipment and cleaning equipment and ability to perform basic cleaning operation (sweeping, moping, etc.). Ability to develop schedules for the use of personnel and material resources. Ability to train personnel in equipment use and care, food production and presentation, sanitation, storage and record keeping. Ability to coordinate various activities in the preparation and serving process. Ability to inventory and record information accurately. Ability to comprehend and apply written and verbal guidelines and directions, and explain these to others. Ability to establish and maintain positive working relationships. Ability to use and comprehend basic computer software as it relates to food service operations. DISCLAIMER This job description is designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this job. It is not a contract or guarantee of employment, salary or benefits.
Public School of North Carolina
Newton, North Carolina
GENERAL STATEMENT OF JOB Under general supervision, performs a variety of duties in the direct supervision of the food service program in one of the schools. Directly supervises other employees in the school cafeteria. Reports to the Child Nutrition Director and/or the school principal. DUTIES AND RESPONSIBILITIES ESSENTIAL JOB FUNCTIONS Food Production and Service Schedules work to be done. Follows planned menus with occasional substitutions as allowed. Applies prescribed quality standards and quantity controls. Observes food preparation and line service to assure quality and proper presentation of food. Displays food to reflect school and seasonal activities. Plans use of left-over foods. Purchasing, Storage, and Inventory Requisitions foods and supplies as needed. Verifies cost, quantity and quality of items received. Advises supervisor concerning improper quality/condition of items received. Sets up and ensures proper storage of all items according to prescribed standards. Inventories items according to established system. Rotates stock in a timely manner. Equipment and Facility Management Oversees the use of equipment. Requests repairs and replacement of equipment as needed. Maintains a constant check of conditions of sanitation and safety and makes needed corrections. Oversees use of facility by other groups. Personnel Management and Supervision Assigns work to staff. Maintains time sheets and leave records. Provides on-the-job training in equipment use and care, food production and presentation, sanitation, storage and record keeping. Evaluates performance of each employee. Counsels employees to maintain productive working relationships. Recommends hiring and disciplining of employees. Conducts staff meetings. Prepares purchase records and reports. Prepares free/reduced/full-price lunch records and reports. Submits reports on a timely basis. Sanitation and Safety Develops and implements cleaning schedule. Enforces employee sanitation procedures. Enforces dress/personal hygiene codes. Follows established procedures to avoid food contamination. Public Relations Provides information on food service program to students, parents and school staff. Responds to customer concerns and complaints. Assists in the planning and production of special functions involving child nutrition program. ADDITIONAL JOB FUNCTIONS Performs other related duties as assigned by the Child Nutrition Director and/or school principal. MINIMUM TRAINING AND EXPERIENCE Graduation from high school or equivalent and three years of experience in food service, or two years of formal training in food service and one year of experience in food service. Managers are also required to obtain and keep current ServSafe Certification. MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS Physical Requirements: Must be physically able to operate cooking and kitchen equipment. Must be able to exert up to 25 pounds of force occasionally and lift and carry boxes up to fifty pounds. Physical demand requirements are for medium work. Data Conception: Requires the ability to compare and/or judge the readily observable composite characteristics of things. Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes giving instructions, assignments or directions to subordinates or assistants. Language Ability: Requires the ability to read simple forms. Requires the ability to prepare time sheets and supply requisitions using prescribed format. Intelligence: Requires the ability to apply common sense understanding to carry out instructions furnished in written or oral form; to deal with problems involving several concrete variables in or from standardized situations. Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in standard English. Numerical Aptitude: Requires the ability to add, subtract, divide and multiply. Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape. Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using kitchen utensils and appliances. Color Discrimination: Requires the ability to differentiate between colors or shades of color. Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under average to high levels of stress. Physical Communications: Requires the ability to talk and hear. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of food preparation and standards of sanitation and safety. Working knowledge of basic arithmetic. Skill in the use of food preparation equipment and cleaning equipment and ability to perform basic cleaning operation (sweeping, moping, etc.). Ability to develop schedules for the use of personnel and material resources. Ability to train personnel in equipment use and care, food production and presentation, sanitation, storage and record keeping. Ability to coordinate various activities in the preparation and serving process. Ability to inventory and record information accurately. Ability to comprehend and apply written and verbal guidelines and directions, and explain these to others. Ability to establish and maintain positive working relationships. Ability to use and comprehend basic computer software as it relates to food service operations. DISCLAIMER This job description is designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this job. It is not a contract or guarantee of employment, salary or benefits.
Apr 21, 2024
Full time
GENERAL STATEMENT OF JOB Under general supervision, performs a variety of duties in the direct supervision of the food service program in one of the schools. Directly supervises other employees in the school cafeteria. Reports to the Child Nutrition Director and/or the school principal. DUTIES AND RESPONSIBILITIES ESSENTIAL JOB FUNCTIONS Food Production and Service Schedules work to be done. Follows planned menus with occasional substitutions as allowed. Applies prescribed quality standards and quantity controls. Observes food preparation and line service to assure quality and proper presentation of food. Displays food to reflect school and seasonal activities. Plans use of left-over foods. Purchasing, Storage, and Inventory Requisitions foods and supplies as needed. Verifies cost, quantity and quality of items received. Advises supervisor concerning improper quality/condition of items received. Sets up and ensures proper storage of all items according to prescribed standards. Inventories items according to established system. Rotates stock in a timely manner. Equipment and Facility Management Oversees the use of equipment. Requests repairs and replacement of equipment as needed. Maintains a constant check of conditions of sanitation and safety and makes needed corrections. Oversees use of facility by other groups. Personnel Management and Supervision Assigns work to staff. Maintains time sheets and leave records. Provides on-the-job training in equipment use and care, food production and presentation, sanitation, storage and record keeping. Evaluates performance of each employee. Counsels employees to maintain productive working relationships. Recommends hiring and disciplining of employees. Conducts staff meetings. Prepares purchase records and reports. Prepares free/reduced/full-price lunch records and reports. Submits reports on a timely basis. Sanitation and Safety Develops and implements cleaning schedule. Enforces employee sanitation procedures. Enforces dress/personal hygiene codes. Follows established procedures to avoid food contamination. Public Relations Provides information on food service program to students, parents and school staff. Responds to customer concerns and complaints. Assists in the planning and production of special functions involving child nutrition program. ADDITIONAL JOB FUNCTIONS Performs other related duties as assigned by the Child Nutrition Director and/or school principal. MINIMUM TRAINING AND EXPERIENCE Graduation from high school or equivalent and three years of experience in food service, or two years of formal training in food service and one year of experience in food service. Managers are also required to obtain and keep current ServSafe Certification. MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS Physical Requirements: Must be physically able to operate cooking and kitchen equipment. Must be able to exert up to 25 pounds of force occasionally and lift and carry boxes up to fifty pounds. Physical demand requirements are for medium work. Data Conception: Requires the ability to compare and/or judge the readily observable composite characteristics of things. Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes giving instructions, assignments or directions to subordinates or assistants. Language Ability: Requires the ability to read simple forms. Requires the ability to prepare time sheets and supply requisitions using prescribed format. Intelligence: Requires the ability to apply common sense understanding to carry out instructions furnished in written or oral form; to deal with problems involving several concrete variables in or from standardized situations. Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in standard English. Numerical Aptitude: Requires the ability to add, subtract, divide and multiply. Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape. Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using kitchen utensils and appliances. Color Discrimination: Requires the ability to differentiate between colors or shades of color. Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under average to high levels of stress. Physical Communications: Requires the ability to talk and hear. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of food preparation and standards of sanitation and safety. Working knowledge of basic arithmetic. Skill in the use of food preparation equipment and cleaning equipment and ability to perform basic cleaning operation (sweeping, moping, etc.). Ability to develop schedules for the use of personnel and material resources. Ability to train personnel in equipment use and care, food production and presentation, sanitation, storage and record keeping. Ability to coordinate various activities in the preparation and serving process. Ability to inventory and record information accurately. Ability to comprehend and apply written and verbal guidelines and directions, and explain these to others. Ability to establish and maintain positive working relationships. Ability to use and comprehend basic computer software as it relates to food service operations. DISCLAIMER This job description is designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this job. It is not a contract or guarantee of employment, salary or benefits.
The Headlands Coastal Lodge & Spa Assistant General Manager is responsible for assisting the General Manager in the day-to-day operations of the lodge. The AGM will directly oversee the daily operations at Tidepools Spa & Wellness and the Adventure Center and will provide leadership and direct support for the Welcome Team at the direction of the General manager. This position will work to ensure that all guest experiences are flawless and fully in-line with our brand promise of "Extraordinary Coastal Experiences." The AGM will work closely with the General Manager to achieve overall goals for the property and to receive direction, clear expectations, and goals within their areas of responsibility. Key Accountabilities: Lead the teams at Tidepools and Adventures to ensure that all team members are professional, kind, and ready to deliver a flawless experience to our guests. Be responsible for curating and delivering the highest level of service through well trained and managed team members. Be available at peak business times to ensure that guests are receiving the best experience possible. Be ready to follow up quickly on guest issues. Will reach out immediately and will work with teams to prevent future issues, when necessary. Work with all HL teams to ensure that the guest experience and our brand "story" is seamless throughout our property. Work with the GM to ideate and create new processes and programs that will continually add value to our brand. Always maintain a professional appearance and demeanor Collaborate with other departments and stakeholders to improve communication, create opportunities for our guests, and solve problems. Be responsible for overseeing the day-to-day operation of Tidepools Spa & Wellness and the Adventure Center. Be accountable for the financial success of the above businesses. Provide leadership and direct support for the Welcome team, who will be directly led by the Guest Relations manager. Work with the GM to understand vision and business goals for their departments and be responsible for achieving them. Monitor daily sales and performance information to ensure that all areas of our business are meeting goals. Will work with teams to correct course quickly if we are off from our goals. Work with and develop managers, leaders, and PICs within the businesses they are responsible for. Work with the GM to create and analyze budgets for the Headlands teams. Provide direction and assistance to all Headlands departments in the absence of the GM. Champion culture for the Headlands team, fostering an environment of accountability, learning, and fun! Ensure that we are hiring and retaining excellent people that are ready and able to deliver amazing experiences. Help ensure that all team members are trained on the Headlands brand and knowledgeable on the overall goal of the Headlands experience. Ensure each team member understands their unique role in delivering amazing experiences. Provide feedback, coaching and growth opportunities for team members. Help create a Headlands team that is united across all areas and works as one! We are ALL part of the same great Lodge and the same incredible experience we offer to our guests! Ensure that the Tidepools experience consistently meets the standards of our brand promise. Regularly collaborate with stakeholders to create, improve, and deliver a seamless guest experience. Optimize the treatment schedule to ensure the maximum number of available treatments for guests. Resolve all guest issues through the lens of our core values. Be knowledgeable and work to optimize all software and systems. Complete daily and monthly reporting and review to see trends and opportunities. Accurately complete and submit payroll and invoices to meet the set deadlines. Partner with Human Resources to meet all standards. Ensure all physical spaces, equipment and tools are maintained and meet the brand standards along with local, state and federal regulations. Be an expert in spa product lines and ensure that Tidepools is always offering the best products that meet our brand's standard. Plan and forecast the business needs to meet the seasonal guest demands. Manage ordering retail and backbar inventory to meet business demand and budget. Develop spa treatment offerings that highlight relevant partners, are on brand and change seasonally. Collaborate with the Director of Brand Engagement to develop and maintain the retail guest experience in Tidepools. Ensure all team members maintain all certifications and health and safety guidelines. Preferred Skills: High School Diploma or GED 1 to 2 years of experience in Salon, Spa, Hospitality or Retail Leadership Experience with Microsoft Office such as Word, Excel, Outlook and PowerPoint Spa Manager Certification High school diploma or equivalent Prior spa reservations experience preferred Prior hospitality experience preferred At least two years customer service experience required Must be a United States citizen or possess a valid work permit Ability to work a flexible schedule that may include evenings, weekends and holidays Must possess a current and valid OLCC servers permit and CPR card. 5 years previous hospitality experience with 2 years of management experience necessary. Ability to interpret and respond to financial results Excellent written and oral communication skills required. Knowledge and enthusiasm for Central Oregon outdoor and other activities strongly desired. Positive interpersonal skills required. Excellent computer and typing skills are required. Excel and Word proficiency desired. Excellent listening and comprehension skills required. Must be able to remain standing for long periods of the day. Ability to lift and carry items up to 25 lbs without assistance. Compensation details: 0 Yearly Salary PI9bde1-
Apr 12, 2024
Full time
The Headlands Coastal Lodge & Spa Assistant General Manager is responsible for assisting the General Manager in the day-to-day operations of the lodge. The AGM will directly oversee the daily operations at Tidepools Spa & Wellness and the Adventure Center and will provide leadership and direct support for the Welcome Team at the direction of the General manager. This position will work to ensure that all guest experiences are flawless and fully in-line with our brand promise of "Extraordinary Coastal Experiences." The AGM will work closely with the General Manager to achieve overall goals for the property and to receive direction, clear expectations, and goals within their areas of responsibility. Key Accountabilities: Lead the teams at Tidepools and Adventures to ensure that all team members are professional, kind, and ready to deliver a flawless experience to our guests. Be responsible for curating and delivering the highest level of service through well trained and managed team members. Be available at peak business times to ensure that guests are receiving the best experience possible. Be ready to follow up quickly on guest issues. Will reach out immediately and will work with teams to prevent future issues, when necessary. Work with all HL teams to ensure that the guest experience and our brand "story" is seamless throughout our property. Work with the GM to ideate and create new processes and programs that will continually add value to our brand. Always maintain a professional appearance and demeanor Collaborate with other departments and stakeholders to improve communication, create opportunities for our guests, and solve problems. Be responsible for overseeing the day-to-day operation of Tidepools Spa & Wellness and the Adventure Center. Be accountable for the financial success of the above businesses. Provide leadership and direct support for the Welcome team, who will be directly led by the Guest Relations manager. Work with the GM to understand vision and business goals for their departments and be responsible for achieving them. Monitor daily sales and performance information to ensure that all areas of our business are meeting goals. Will work with teams to correct course quickly if we are off from our goals. Work with and develop managers, leaders, and PICs within the businesses they are responsible for. Work with the GM to create and analyze budgets for the Headlands teams. Provide direction and assistance to all Headlands departments in the absence of the GM. Champion culture for the Headlands team, fostering an environment of accountability, learning, and fun! Ensure that we are hiring and retaining excellent people that are ready and able to deliver amazing experiences. Help ensure that all team members are trained on the Headlands brand and knowledgeable on the overall goal of the Headlands experience. Ensure each team member understands their unique role in delivering amazing experiences. Provide feedback, coaching and growth opportunities for team members. Help create a Headlands team that is united across all areas and works as one! We are ALL part of the same great Lodge and the same incredible experience we offer to our guests! Ensure that the Tidepools experience consistently meets the standards of our brand promise. Regularly collaborate with stakeholders to create, improve, and deliver a seamless guest experience. Optimize the treatment schedule to ensure the maximum number of available treatments for guests. Resolve all guest issues through the lens of our core values. Be knowledgeable and work to optimize all software and systems. Complete daily and monthly reporting and review to see trends and opportunities. Accurately complete and submit payroll and invoices to meet the set deadlines. Partner with Human Resources to meet all standards. Ensure all physical spaces, equipment and tools are maintained and meet the brand standards along with local, state and federal regulations. Be an expert in spa product lines and ensure that Tidepools is always offering the best products that meet our brand's standard. Plan and forecast the business needs to meet the seasonal guest demands. Manage ordering retail and backbar inventory to meet business demand and budget. Develop spa treatment offerings that highlight relevant partners, are on brand and change seasonally. Collaborate with the Director of Brand Engagement to develop and maintain the retail guest experience in Tidepools. Ensure all team members maintain all certifications and health and safety guidelines. Preferred Skills: High School Diploma or GED 1 to 2 years of experience in Salon, Spa, Hospitality or Retail Leadership Experience with Microsoft Office such as Word, Excel, Outlook and PowerPoint Spa Manager Certification High school diploma or equivalent Prior spa reservations experience preferred Prior hospitality experience preferred At least two years customer service experience required Must be a United States citizen or possess a valid work permit Ability to work a flexible schedule that may include evenings, weekends and holidays Must possess a current and valid OLCC servers permit and CPR card. 5 years previous hospitality experience with 2 years of management experience necessary. Ability to interpret and respond to financial results Excellent written and oral communication skills required. Knowledge and enthusiasm for Central Oregon outdoor and other activities strongly desired. Positive interpersonal skills required. Excellent computer and typing skills are required. Excel and Word proficiency desired. Excellent listening and comprehension skills required. Must be able to remain standing for long periods of the day. Ability to lift and carry items up to 25 lbs without assistance. Compensation details: 0 Yearly Salary PI9bde1-