T.G.I. Friday's
Bourbonnais, Illinois
Host(ess) ROLE PURPOSE To present a positive first impression of TGI Fridays friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave. KEY RESPONSIBILITIES & ACCOUNTABILITIES Greet incoming and departing Guests warmly with a genuine smile and eye contact. Uses visual cues to seat Guests in either the bar or dining area depending on their preference. Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff. Promptly answer incoming calls to the restaurant and provide appropriate service. Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate. Tend to special Guest needs and requests. Following all relevant brand standards to deliver Fridays Service Style. Is observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door). KEY DECISIONS Influences: Identifying and handling special needs or requests from Guests Ensuring expedient seating of Guests Seating Guests in bar area or dining area MEASURES OF SUCCESS Follows Fridays Service Standards for greeting Guests Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores QUALIFICATION REQUIREMENTS Must be able to carry natural conversations with Guests without sounding scripted or intrusive Must be able to read menus Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc. Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests Must be able to walk and stand during entire shift Must be able to reach, bend, stoop and wipe Must be able to articulate clear greetings and farewells to guests Must be able to understand requests for assistance Must be able to carry trays or supplies (10-30 lbs.) COMPETENCIES PASSION FOR THE GUEST - Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs. Creates a strong first impression promptly greeting Guests. Pays attention to details; remembers names and favorites of regular Guests. Makes a difference in the guest experience by personalizing service to exceed guest expectations. Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated. Makes the bar an attractive and exciting place to visit. Establishes a strong rapport with all Guests to create Friday's fans and repeat business. Shows awareness of Guest needs and expectations; prevents problems before they occur. COMMUNICATION - Keeps the lines of communication positive, open and productive. Communicates in an open, sincere manner to build rapport with Guests and Team Members. Shares information with others to raise awareness of potential needs and concerns. Keeps interaction positive and productive; avoids conveying negative messages. Responds positively to conflict situations and works to find appropriate solutions. Listens carefully and attentively to others without interrupting. Asks thoughtful questions to ensure proper understanding of the message being conveyed. Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. FLAIR & SALESMANSHIP - Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience. Demonstrates a unique, lighthearted style that is personal and memorable. Listens carefully to Guests' needs and suggests add-ons accordingly. Possesses a contagious energy that translates to Guests and Team Members. Knows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations. Grows the business and expertly upsells menu items where appropriate. Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed. Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY - Works hard, carefully follows direction and established guidelines, and delivers quality results. Consistently arrives to work prepared and ready for the shift. Ensures all responsibilities are fulfilled before ending his/her shift. Makes him/herself available to take on additional shifts and/or responsibilities. Sets the standard by adhering to established rules and guidelines. Organizes his/her tasks in order of priority to ensure timely and thorough completion. Admits mistakes and takes prompt action to correct them. Holds self and others accountable for delivering consistent quality results. FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and is willing to mix things up anyway. Responds quickly to changing needs and adapts as necessary to meet new challenges. Displays a positive, confident attitude for tackling new challenges and initiatives. Handles multiple tasks without becoming visibly overwhelmed or flustered. Easily adjusts to meet changing demands and new responsibilities. Promptly anticipates and reacts to potential Guest needs and problems. Dives into peak service situations with energy and ease. Responds calmly to problems and controls emotional reactions. Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along. Recognizes the importance of working together to accomplish goals. Actively promotes cooperation, respect, and acceptance of all Team Members. Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. Takes on additional responsibilities to ensure proper coverage during rush periods. Reaches out to Team Members when necessary to ensure timely completion of all tasks. Takes advantage of opportunities to set an example for new or inexperienced Team Members
Host(ess) ROLE PURPOSE To present a positive first impression of TGI Fridays friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave. KEY RESPONSIBILITIES & ACCOUNTABILITIES Greet incoming and departing Guests warmly with a genuine smile and eye contact. Uses visual cues to seat Guests in either the bar or dining area depending on their preference. Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff. Promptly answer incoming calls to the restaurant and provide appropriate service. Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate. Tend to special Guest needs and requests. Following all relevant brand standards to deliver Fridays Service Style. Is observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door). KEY DECISIONS Influences: Identifying and handling special needs or requests from Guests Ensuring expedient seating of Guests Seating Guests in bar area or dining area MEASURES OF SUCCESS Follows Fridays Service Standards for greeting Guests Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores QUALIFICATION REQUIREMENTS Must be able to carry natural conversations with Guests without sounding scripted or intrusive Must be able to read menus Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc. Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests Must be able to walk and stand during entire shift Must be able to reach, bend, stoop and wipe Must be able to articulate clear greetings and farewells to guests Must be able to understand requests for assistance Must be able to carry trays or supplies (10-30 lbs.) COMPETENCIES PASSION FOR THE GUEST - Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs. Creates a strong first impression promptly greeting Guests. Pays attention to details; remembers names and favorites of regular Guests. Makes a difference in the guest experience by personalizing service to exceed guest expectations. Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated. Makes the bar an attractive and exciting place to visit. Establishes a strong rapport with all Guests to create Friday's fans and repeat business. Shows awareness of Guest needs and expectations; prevents problems before they occur. COMMUNICATION - Keeps the lines of communication positive, open and productive. Communicates in an open, sincere manner to build rapport with Guests and Team Members. Shares information with others to raise awareness of potential needs and concerns. Keeps interaction positive and productive; avoids conveying negative messages. Responds positively to conflict situations and works to find appropriate solutions. Listens carefully and attentively to others without interrupting. Asks thoughtful questions to ensure proper understanding of the message being conveyed. Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. FLAIR & SALESMANSHIP - Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience. Demonstrates a unique, lighthearted style that is personal and memorable. Listens carefully to Guests' needs and suggests add-ons accordingly. Possesses a contagious energy that translates to Guests and Team Members. Knows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations. Grows the business and expertly upsells menu items where appropriate. Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed. Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY - Works hard, carefully follows direction and established guidelines, and delivers quality results. Consistently arrives to work prepared and ready for the shift. Ensures all responsibilities are fulfilled before ending his/her shift. Makes him/herself available to take on additional shifts and/or responsibilities. Sets the standard by adhering to established rules and guidelines. Organizes his/her tasks in order of priority to ensure timely and thorough completion. Admits mistakes and takes prompt action to correct them. Holds self and others accountable for delivering consistent quality results. FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and is willing to mix things up anyway. Responds quickly to changing needs and adapts as necessary to meet new challenges. Displays a positive, confident attitude for tackling new challenges and initiatives. Handles multiple tasks without becoming visibly overwhelmed or flustered. Easily adjusts to meet changing demands and new responsibilities. Promptly anticipates and reacts to potential Guest needs and problems. Dives into peak service situations with energy and ease. Responds calmly to problems and controls emotional reactions. Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along. Recognizes the importance of working together to accomplish goals. Actively promotes cooperation, respect, and acceptance of all Team Members. Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. Takes on additional responsibilities to ensure proper coverage during rush periods. Reaches out to Team Members when necessary to ensure timely completion of all tasks. Takes advantage of opportunities to set an example for new or inexperienced Team Members
Cracker Barrel
Bourbonnais, Illinois
Store Location US-IL-Bourbonnais Overview As a Host and hospitality expert, you'll get to welcome our guests into the store with a smile and call their name when it's time to eat! Responsibilities You'll be the first face our guests see, so you must have a "Pleasing People" attitude. As a Host, you will have flexible hours (full or part time) and the opportunity for promotion and continued development! Qualifications You will need to be able to stand for long periods, work in a variety of environments, be expected to lift, load and carry up to 40 pounds, and work with hot and cold food items. You must be able to understand and carry out instructions while working effectively with co-workers and managers to please our guests. We'd love to get to know you! Text " CBJOBS " to 97211 to start your application or click "Apply for the job online" above. NOTE: Racism, either overt or perpetuated through unconscious bias, has no place at Cracker Barrel Old Country Store, and both our Mission and People Promise are firmly rooted in the principle of valuing what everyone brings to the table. Our employees work hard to ensure that our brand, which is grounded in genuine hospitality and nostalgia, represents only what is good about those things. While our décor and food may harken back to earlier times, our inclusive culture and beliefs about equality and diversity do not. Come for the biscuits and stay for the perks- Cracker Barrel offers our employees: Culture of Belonging: We believe in Family. We care about your wellbeing and your success. We foster an atmosphere where employees care for each other like family. Our employees are encouraged to be themselves, and this means we accept and celebrate our differences. Commitment to Diversity, Equity, and Inclusion: Top Notch Training: PAR Training program: our hourly employee training program is built to help you grow and succeed. Earn your stars and be rewarded with pay increases We have a unique role of the Employee Training Coordinator at each location and their purpose is to help you be successful in your role Cross Training- If you thrive in an environment where no day is the same, you can cross train and work in a variety of roles for your store Diverse Career Paths: Cracker Barrel values internal development- whether you want to become an Employee Training Coordinator, a Shift Leader, a Restaurant or Retail Manager, or come join us at our Home Office in Lebanon, TN to work in corporate support for our stores; we are committed to helping you reach your personal career goals. Competitive Pay and Benefits: Competitive pay based on your experience with opportunities to earn additional pay increases with the PAR Training program Paychecks weekly or daily - You can access the pay you have earned throughout the week! Flexible Schedules Health, Vision, and Dental Benefits starting on day 1 401K with company matching starting at 90 days Vacation Time 35% off restaurant and retail items Employee Stock Purchasing Program Take the Next Step Connect With Us! () In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online ( ) or toll free at 1 . Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact (1-) so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process. Address 50 Ken Hayes Drive Category Host Location : Postal Code 60914 In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online ( ) or toll free at 1 . Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact (1-) so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process.
Store Location US-IL-Bourbonnais Overview As a Host and hospitality expert, you'll get to welcome our guests into the store with a smile and call their name when it's time to eat! Responsibilities You'll be the first face our guests see, so you must have a "Pleasing People" attitude. As a Host, you will have flexible hours (full or part time) and the opportunity for promotion and continued development! Qualifications You will need to be able to stand for long periods, work in a variety of environments, be expected to lift, load and carry up to 40 pounds, and work with hot and cold food items. You must be able to understand and carry out instructions while working effectively with co-workers and managers to please our guests. We'd love to get to know you! Text " CBJOBS " to 97211 to start your application or click "Apply for the job online" above. NOTE: Racism, either overt or perpetuated through unconscious bias, has no place at Cracker Barrel Old Country Store, and both our Mission and People Promise are firmly rooted in the principle of valuing what everyone brings to the table. Our employees work hard to ensure that our brand, which is grounded in genuine hospitality and nostalgia, represents only what is good about those things. While our décor and food may harken back to earlier times, our inclusive culture and beliefs about equality and diversity do not. Come for the biscuits and stay for the perks- Cracker Barrel offers our employees: Culture of Belonging: We believe in Family. We care about your wellbeing and your success. We foster an atmosphere where employees care for each other like family. Our employees are encouraged to be themselves, and this means we accept and celebrate our differences. Commitment to Diversity, Equity, and Inclusion: Top Notch Training: PAR Training program: our hourly employee training program is built to help you grow and succeed. Earn your stars and be rewarded with pay increases We have a unique role of the Employee Training Coordinator at each location and their purpose is to help you be successful in your role Cross Training- If you thrive in an environment where no day is the same, you can cross train and work in a variety of roles for your store Diverse Career Paths: Cracker Barrel values internal development- whether you want to become an Employee Training Coordinator, a Shift Leader, a Restaurant or Retail Manager, or come join us at our Home Office in Lebanon, TN to work in corporate support for our stores; we are committed to helping you reach your personal career goals. Competitive Pay and Benefits: Competitive pay based on your experience with opportunities to earn additional pay increases with the PAR Training program Paychecks weekly or daily - You can access the pay you have earned throughout the week! Flexible Schedules Health, Vision, and Dental Benefits starting on day 1 401K with company matching starting at 90 days Vacation Time 35% off restaurant and retail items Employee Stock Purchasing Program Take the Next Step Connect With Us! () In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online ( ) or toll free at 1 . Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact (1-) so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process. Address 50 Ken Hayes Drive Category Host Location : Postal Code 60914 In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online ( ) or toll free at 1 . Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact (1-) so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process.