Description: The Alotian Club is always seeking to add skilled, passionate individuals to our team of professionals. This position would begin as early as March 11, 2024. Please specify your availability in the comments / notes below. Candidates must have a Guests First attitude, be strong orators and have a highly professional appearance and demeanor. Candidates that will be successful take a sense of pride in a job well done. They come prepared for the day with a positive attitude and all hands on deck mentality. Strong candidates are willing to assist in any way to ensure the highest quality member experience. They are good communicators, team players, are personable and motivated individuals with the ability to multi-task and work well in both slow and fast-paced environments. This position is similar to a server / waiter / waitress position with a broad scope of services. About The Alotian Club The Alotian Club is an ultra-private, luxury golf club located in Roland, Arkansas. Founded by Warren Stephens, son of former Masters Chairman Jackson Stephens, it is the first (and still only) golf course in Arkansas ever to make America's 100 Greatest, and has been ranked since 2011. One of the nation's top golf course architects, Tom Fazio, designed the 18 hole course and the club has Arkansas's only full-time caddy program. The Alotian Club prides itself on creating a positive, team-driven culture and a safe, enjoyable work environment. Essential Duties & Responsibilities Must have a strong understanding of service and hospitality concepts, and the poise required for elevated service Possess complete knowledge of the dinner menu and be able to answer any menu questions from members/guests (i.e. allergens, dietary restrictions, preparation methods, etc.) Possess complete knowledge of the beverages & liquors available and craft high quality, finely presented cocktails Expertly and elegantly conduct a menu walkthrough for each table as a part of the fine dining experience Ability to carry plates to and from all dining areas including outdoors and up/down stairs Must obtain knowledge of members names and preferences Required to bill member charges through the use of JONAS point of sale system Communicate any issues with food service or dining issues to the Dining Room Manager, F&B Manager(s), and/or Clubhouse Manager in a timely manner Understanding of the game of golf and how it relates to F&B responsibilities Follow Club procedures for handling and storing food products in a safe and sanitary manner Provide in-person refreshments to golfers on the course when necessary Other duties as deemed necessary by the Food & Beverage Manager(s) and/or Clubhouse Manager Preferred Skills Previous bartending experience Previous fine dining service and/or experience with synchronized service Previous club experience PM20 Requirements: Work Schedule Must be able to work a flexible schedule of primarily nights and weekends, with some holidays when needed. This is a part-time position. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to lift and carry a minimum of 25 lbs. with correct posture. Must be able to work continually standing and walking during a shift. Position requires flexibility in scheduling and ability to work nights/weekends/holidays as becomes necessary. Occasional off-site duties in catering may be requested. Appropriate understanding and presentation of all food and beverage products to guests and members. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is most always required to walk and work with hands and arms, lift up to 25 pounds and/or drive a golf cart. The employee is most always required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: restocking product and supplies, speaking to members and guests, setting up dining areas for reservations and working with other departments to complete given tasks. PIfd66-3757
Apr 18, 2024
Full time
Description: The Alotian Club is always seeking to add skilled, passionate individuals to our team of professionals. This position would begin as early as March 11, 2024. Please specify your availability in the comments / notes below. Candidates must have a Guests First attitude, be strong orators and have a highly professional appearance and demeanor. Candidates that will be successful take a sense of pride in a job well done. They come prepared for the day with a positive attitude and all hands on deck mentality. Strong candidates are willing to assist in any way to ensure the highest quality member experience. They are good communicators, team players, are personable and motivated individuals with the ability to multi-task and work well in both slow and fast-paced environments. This position is similar to a server / waiter / waitress position with a broad scope of services. About The Alotian Club The Alotian Club is an ultra-private, luxury golf club located in Roland, Arkansas. Founded by Warren Stephens, son of former Masters Chairman Jackson Stephens, it is the first (and still only) golf course in Arkansas ever to make America's 100 Greatest, and has been ranked since 2011. One of the nation's top golf course architects, Tom Fazio, designed the 18 hole course and the club has Arkansas's only full-time caddy program. The Alotian Club prides itself on creating a positive, team-driven culture and a safe, enjoyable work environment. Essential Duties & Responsibilities Must have a strong understanding of service and hospitality concepts, and the poise required for elevated service Possess complete knowledge of the dinner menu and be able to answer any menu questions from members/guests (i.e. allergens, dietary restrictions, preparation methods, etc.) Possess complete knowledge of the beverages & liquors available and craft high quality, finely presented cocktails Expertly and elegantly conduct a menu walkthrough for each table as a part of the fine dining experience Ability to carry plates to and from all dining areas including outdoors and up/down stairs Must obtain knowledge of members names and preferences Required to bill member charges through the use of JONAS point of sale system Communicate any issues with food service or dining issues to the Dining Room Manager, F&B Manager(s), and/or Clubhouse Manager in a timely manner Understanding of the game of golf and how it relates to F&B responsibilities Follow Club procedures for handling and storing food products in a safe and sanitary manner Provide in-person refreshments to golfers on the course when necessary Other duties as deemed necessary by the Food & Beverage Manager(s) and/or Clubhouse Manager Preferred Skills Previous bartending experience Previous fine dining service and/or experience with synchronized service Previous club experience PM20 Requirements: Work Schedule Must be able to work a flexible schedule of primarily nights and weekends, with some holidays when needed. This is a part-time position. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to lift and carry a minimum of 25 lbs. with correct posture. Must be able to work continually standing and walking during a shift. Position requires flexibility in scheduling and ability to work nights/weekends/holidays as becomes necessary. Occasional off-site duties in catering may be requested. Appropriate understanding and presentation of all food and beverage products to guests and members. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is most always required to walk and work with hands and arms, lift up to 25 pounds and/or drive a golf cart. The employee is most always required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: restocking product and supplies, speaking to members and guests, setting up dining areas for reservations and working with other departments to complete given tasks. PIfd66-3757
POSITION SUMMARYThe employee in this position is responsible for providing superior service to both internal and external guests. Serves food and beverages in a friendly and professional manner. JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members. Extensive knowledge of menu and any specials. Responsible for taking orders, delivery of food and beverage items to guests while adhering to service standards of being accommodating, accurate and attentive. Assists in pre-bussing and bussing of tables to include dirty dishes and linens. Be a customer experience owner, act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a 'yes we can' attitude, every guest every time. Must wear black, slip resistant shoes at all times. Clean and professional appearance. Responsible for acknowledging customers in a friendly and timely manner, addressing them by name whenever possible. Responsible for maintaining clean and organized side station. Knowledge and demonstration of work place safety procedures Completes all company-required training within designated time frames. Ability to recognize an intoxicated guest and handle according to company and state rules and regulations. Comply with our drug & alcohol free workplace. Subject to post offer, for cause and post-accident drug tests. Other duties as assigned.
Apr 15, 2024
Full time
POSITION SUMMARYThe employee in this position is responsible for providing superior service to both internal and external guests. Serves food and beverages in a friendly and professional manner. JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members. Extensive knowledge of menu and any specials. Responsible for taking orders, delivery of food and beverage items to guests while adhering to service standards of being accommodating, accurate and attentive. Assists in pre-bussing and bussing of tables to include dirty dishes and linens. Be a customer experience owner, act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a 'yes we can' attitude, every guest every time. Must wear black, slip resistant shoes at all times. Clean and professional appearance. Responsible for acknowledging customers in a friendly and timely manner, addressing them by name whenever possible. Responsible for maintaining clean and organized side station. Knowledge and demonstration of work place safety procedures Completes all company-required training within designated time frames. Ability to recognize an intoxicated guest and handle according to company and state rules and regulations. Comply with our drug & alcohol free workplace. Subject to post offer, for cause and post-accident drug tests. Other duties as assigned.
POSITION SUMMARYThe employee in this position is responsible for providing superior service to both internal and external guests. The Banquet Server is responsible for serving guests in assigned outlets. This also includes setting and tearing down events when required. JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all inclusive for specific positions. Other reasonable duties may be assigned. Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine. Safe - Follow all safety policies and procedures. Friendly - Get to know our guests and build genuine relationships with them. Fun - Have fun Be interactive with all internal and external guests while maintaining professional standards. Display 'Family Style Service' to deliver the best experience to our guests: Give a Family Style Service Signature Welcome and Parting interaction- We treat strangers like friends and friends like family. Assist in creating a Strong Team - Strong Teams are those that work together toward a common goal. Display a Positive Attitude- Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation. Care about others; Passionate about your position; Enthusiastic about giving the best guest experience possible. Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Provides superior guest service, and positive interactions with guests and employees. Responsible for complete and accurate set-up and breakdown of all catering/banquet functions in a timely manner to include fixtures, accessories, glassware, tableware, and other supplies. Clean up and secure banquet equipment. Assure the efficient smooth serving of a large quantity of guests in a timely manner. Responsible for fulfilling customer requests for food, beverages, etc. Completes all company-required training within designated time frames. Performs other duties as assigned. PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENTThe physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demands: Requires an adequate range of body motion and mobility, with or without accommodation. Must be able to bend, lift, walk, stand, and twist as required Pulling/ Pushing: Up to 500lbs. Availability to work scheduled workdays, 7 days a week with varied hours.Mental Demands: Ability to cope with the stress of a high pace environment. Works with little need for guidance or reliance on oral or written instruction. Performs respective routine tasks, by variable demands and changing conditions. Must relay simple information orally. Must be able to take initiative. Must be able to work in various work conditions. Ability to handle multiple tasks simultaneously. Able to prioritize appropriately.Work Environment: High-paced work environment. Interaction with internal and external guests. Smoke exposure Loud Noise, and variable lighting situations MINIMUM QUALIFICATIONSEducation: None RequiredTraining/Experience: Serving experience is preferred but not required.Job Knowledge: None RequiredOther: Must be able to obtain and maintain a valid gaming license. Must be able to receive and maintain all required certification(s). Must complete all required company training. Tips Training Certificate required after hired.
Apr 14, 2024
Full time
POSITION SUMMARYThe employee in this position is responsible for providing superior service to both internal and external guests. The Banquet Server is responsible for serving guests in assigned outlets. This also includes setting and tearing down events when required. JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all inclusive for specific positions. Other reasonable duties may be assigned. Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine. Safe - Follow all safety policies and procedures. Friendly - Get to know our guests and build genuine relationships with them. Fun - Have fun Be interactive with all internal and external guests while maintaining professional standards. Display 'Family Style Service' to deliver the best experience to our guests: Give a Family Style Service Signature Welcome and Parting interaction- We treat strangers like friends and friends like family. Assist in creating a Strong Team - Strong Teams are those that work together toward a common goal. Display a Positive Attitude- Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation. Care about others; Passionate about your position; Enthusiastic about giving the best guest experience possible. Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Provides superior guest service, and positive interactions with guests and employees. Responsible for complete and accurate set-up and breakdown of all catering/banquet functions in a timely manner to include fixtures, accessories, glassware, tableware, and other supplies. Clean up and secure banquet equipment. Assure the efficient smooth serving of a large quantity of guests in a timely manner. Responsible for fulfilling customer requests for food, beverages, etc. Completes all company-required training within designated time frames. Performs other duties as assigned. PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENTThe physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demands: Requires an adequate range of body motion and mobility, with or without accommodation. Must be able to bend, lift, walk, stand, and twist as required Pulling/ Pushing: Up to 500lbs. Availability to work scheduled workdays, 7 days a week with varied hours.Mental Demands: Ability to cope with the stress of a high pace environment. Works with little need for guidance or reliance on oral or written instruction. Performs respective routine tasks, by variable demands and changing conditions. Must relay simple information orally. Must be able to take initiative. Must be able to work in various work conditions. Ability to handle multiple tasks simultaneously. Able to prioritize appropriately.Work Environment: High-paced work environment. Interaction with internal and external guests. Smoke exposure Loud Noise, and variable lighting situations MINIMUM QUALIFICATIONSEducation: None RequiredTraining/Experience: Serving experience is preferred but not required.Job Knowledge: None RequiredOther: Must be able to obtain and maintain a valid gaming license. Must be able to receive and maintain all required certification(s). Must complete all required company training. Tips Training Certificate required after hired.
ESSENTIAL JOB FUNCTIONS: Provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff and culinary production team. Greets and makes welcome each guest seated in assigned station. Takes initial food and/or beverage order within five minutes of being seated. Maintain current and accurate information regarding menu (i.e. preparation techniques, seasonings, ingredients and plate presentation). Suggests items to guests based on expressed guest preferences. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards. Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. Delivers prepared food to the appropriate guest within two minutes of completed production of order. Returns to table within three minutes of order delivery to ascertain guest level of satisfaction. Resolves service issues according to the service recovery toolbox. Itemizes totals and presents check for payment to correct customers. Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play. Assists bus persons, as necessary, in bussing, cleaning and setting tables. Wipes counter areas, sinks and floors as required to maintain a clean and safe work station. Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled or required. Operates and maintains equipment as required in accordance with established guidelines and safety procedures. Completes assigned side work as directed. Provides personalized service and uses guests' names and preferences. Recognizes Diamond and Platinum players and ensures they receive the appropriate service. Knows and promotes current casino events and programs and can give directions to all casino areas Qualifications: Must be at least 21 years of age. High school diploma or GED required. Previous food server experience in a high volume restaurant preferred. Must be able to read, write, speak and understand English. Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, and holidays needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards. PHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS: Must be physically mobile with reasonable accommodation. Must be able to respond to visual and oral cues. Must be able to lift and carry up to 35 lbs. (glass racks, coffee urns, bins of flatware, supplies to restock service stations). Must be able to lift trays with food (30 lbs.) above shoulder level. Must be able to push or pull 50 lbs. (tables and chairs as required to provide appropriate seating arrangements for customers). Must be able to reach above and below the shoulder, grip small items (i.e. flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to four hours; able to use hand motions when cleaning and wiping counters and table tops. Able to tolerate second-hand smoke, noise and bright lights. Able to work at a fast pace in an often crowded/noisy environment. GAMING PERMIT: N/A
Apr 14, 2024
Full time
ESSENTIAL JOB FUNCTIONS: Provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff and culinary production team. Greets and makes welcome each guest seated in assigned station. Takes initial food and/or beverage order within five minutes of being seated. Maintain current and accurate information regarding menu (i.e. preparation techniques, seasonings, ingredients and plate presentation). Suggests items to guests based on expressed guest preferences. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards. Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. Delivers prepared food to the appropriate guest within two minutes of completed production of order. Returns to table within three minutes of order delivery to ascertain guest level of satisfaction. Resolves service issues according to the service recovery toolbox. Itemizes totals and presents check for payment to correct customers. Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play. Assists bus persons, as necessary, in bussing, cleaning and setting tables. Wipes counter areas, sinks and floors as required to maintain a clean and safe work station. Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled or required. Operates and maintains equipment as required in accordance with established guidelines and safety procedures. Completes assigned side work as directed. Provides personalized service and uses guests' names and preferences. Recognizes Diamond and Platinum players and ensures they receive the appropriate service. Knows and promotes current casino events and programs and can give directions to all casino areas Qualifications: Must be at least 21 years of age. High school diploma or GED required. Previous food server experience in a high volume restaurant preferred. Must be able to read, write, speak and understand English. Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, and holidays needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards. PHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS: Must be physically mobile with reasonable accommodation. Must be able to respond to visual and oral cues. Must be able to lift and carry up to 35 lbs. (glass racks, coffee urns, bins of flatware, supplies to restock service stations). Must be able to lift trays with food (30 lbs.) above shoulder level. Must be able to push or pull 50 lbs. (tables and chairs as required to provide appropriate seating arrangements for customers). Must be able to reach above and below the shoulder, grip small items (i.e. flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to four hours; able to use hand motions when cleaning and wiping counters and table tops. Able to tolerate second-hand smoke, noise and bright lights. Able to work at a fast pace in an often crowded/noisy environment. GAMING PERMIT: N/A
The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events. Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Ask about our hiring bonus during your HR interview. Be a part of a spectacular event As a Banquet Server with Mid America Center you will create a special event that our guests will remember. Your ability to work as a team player combined with your service skills and your engaging personality will ensure that our Guests have a memorable experience. Job Description: Consistently offer professional, friendly and engaging service. Assist guests regarding menu items in an informative and helpful way. Serve all food and beverage items for assigned banquet meetings. Have full knowledge of beverage lists. Have full knowledge of all menu items being served. Follow outlet policies, procedures and service standards. Follow all safety and sanitation policies when handling food and beverage. Expected to work two shifts per month minimum. Other duties as assigned. Qualifications: Adhere to Caesars Entertainment Grooming Guidelines. Previous service experience an asset. This position is physical in nature and requires the ability to balance and carry large trays weighing up to 50 pounds, and maneuver in order to clean banquet areas, organize stock, and restock trays. 1 year high volume Banquet experience at a Hotel/Resort or Convention Center or 1 year high volume Restaurant Server experience. Previous point of sale system experience an asset. Excellent communication and organizational skills. Strong interpersonal and problem solving abilities. Highly responsible & reliable. Ability to work well under pressure in a fast paced environment. Ability to work cohesively with fellow colleagues as part of a team. Constant standing and walking throughout shift; Occasional kneeling, pushing, pulling, lifting; Occasional ascending or descending ladders, stairs and ramps. Knowledge of wine service. Knowledge of table service procedures and table etiquette.
Apr 14, 2024
Full time
The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events. Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Ask about our hiring bonus during your HR interview. Be a part of a spectacular event As a Banquet Server with Mid America Center you will create a special event that our guests will remember. Your ability to work as a team player combined with your service skills and your engaging personality will ensure that our Guests have a memorable experience. Job Description: Consistently offer professional, friendly and engaging service. Assist guests regarding menu items in an informative and helpful way. Serve all food and beverage items for assigned banquet meetings. Have full knowledge of beverage lists. Have full knowledge of all menu items being served. Follow outlet policies, procedures and service standards. Follow all safety and sanitation policies when handling food and beverage. Expected to work two shifts per month minimum. Other duties as assigned. Qualifications: Adhere to Caesars Entertainment Grooming Guidelines. Previous service experience an asset. This position is physical in nature and requires the ability to balance and carry large trays weighing up to 50 pounds, and maneuver in order to clean banquet areas, organize stock, and restock trays. 1 year high volume Banquet experience at a Hotel/Resort or Convention Center or 1 year high volume Restaurant Server experience. Previous point of sale system experience an asset. Excellent communication and organizational skills. Strong interpersonal and problem solving abilities. Highly responsible & reliable. Ability to work well under pressure in a fast paced environment. Ability to work cohesively with fellow colleagues as part of a team. Constant standing and walking throughout shift; Occasional kneeling, pushing, pulling, lifting; Occasional ascending or descending ladders, stairs and ramps. Knowledge of wine service. Knowledge of table service procedures and table etiquette.
JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned. Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine. Safe - Follow all safety policies and procedures. Friendly - Get to know our guests and build genuine relationships with them. Fun - Have fun Be interactive with all internal and external guests while maintaining professional standards. Use the 'WE CARE' formula to deliver the best experience to our guests: Welcome - We treat strangers like friends and friends like family. Excited - We are enthusiastic and eager. We perform at a level that exceeds guest expectations. Comfortable - We provide a safe, relaxing and inviting environment. Appreciated - We recognize the full value of our guests. Respected - We see and value the uniqueness in each guest and approach each guests needs with dignity and integrity. Entertained - We strive to deliver a valuable, enjoyable and delightful experience. Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Provides superior guest service, positively affects interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and have the ability to work effectively and courteously with fellow employees. Responsible for complete and accurate set-up and breakdown of the dining room in a timely manner. Assure the efficient smooth serving of guests in a timely manner. Ensure the safety and security of guests and employees. Protection for our guests from over service by providing for our guests' needs without being overbearing. Completes all company-required training within designated time frames. Performs other duties as assigned Completes all company-required training within designated time frames. Performs other duties as assigned. PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENTThe physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demands: must be able to lift 40 pounds must be able to perform repetitive tasks must be able to work safely in a busy kitchen environment must be able to stand, lift, bend, and twist as required Mental Demands: must be able to work well with others must have basic reading and math skills must be able to maintain focus on the task at hand must be able to run their own table timing must be able to maintain a calm and pleasant attitude in high stress situations must have appropriate social skills and enjoy interacting with the public and coworkersWork Environment: must be able to work in a busy restaurant environment MINIMUM QUALIFICATIONS Education: None Required Training/Experience: 1-2 years of experience in the restaurant business 1 year experience as a server preferred Job Knowledge: None Required Other: Must be able to receive and maintain all required certification. Must complete all required company training.
Apr 14, 2024
Full time
JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned. Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine. Safe - Follow all safety policies and procedures. Friendly - Get to know our guests and build genuine relationships with them. Fun - Have fun Be interactive with all internal and external guests while maintaining professional standards. Use the 'WE CARE' formula to deliver the best experience to our guests: Welcome - We treat strangers like friends and friends like family. Excited - We are enthusiastic and eager. We perform at a level that exceeds guest expectations. Comfortable - We provide a safe, relaxing and inviting environment. Appreciated - We recognize the full value of our guests. Respected - We see and value the uniqueness in each guest and approach each guests needs with dignity and integrity. Entertained - We strive to deliver a valuable, enjoyable and delightful experience. Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Provides superior guest service, positively affects interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and have the ability to work effectively and courteously with fellow employees. Responsible for complete and accurate set-up and breakdown of the dining room in a timely manner. Assure the efficient smooth serving of guests in a timely manner. Ensure the safety and security of guests and employees. Protection for our guests from over service by providing for our guests' needs without being overbearing. Completes all company-required training within designated time frames. Performs other duties as assigned Completes all company-required training within designated time frames. Performs other duties as assigned. PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENTThe physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demands: must be able to lift 40 pounds must be able to perform repetitive tasks must be able to work safely in a busy kitchen environment must be able to stand, lift, bend, and twist as required Mental Demands: must be able to work well with others must have basic reading and math skills must be able to maintain focus on the task at hand must be able to run their own table timing must be able to maintain a calm and pleasant attitude in high stress situations must have appropriate social skills and enjoy interacting with the public and coworkersWork Environment: must be able to work in a busy restaurant environment MINIMUM QUALIFICATIONS Education: None Required Training/Experience: 1-2 years of experience in the restaurant business 1 year experience as a server preferred Job Knowledge: None Required Other: Must be able to receive and maintain all required certification. Must complete all required company training.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBam Emeril Lagasse's first French-inspired restaurant concept-Emeril's Brasserie will bring the signature Creole flavors he is famous for, to classic French-inspired dishes. The restaurant will encompass full-service breakfast, lunch and dinner dining options, delicious cocktails, as well as a fast-casual coffee shop and bakery called Petite Brasserie.BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as:FREE Employee ParkingDiscounted Bus PassesFree Employee Assistance ProgramFun and Free Employee EventsPay: $4.35 per hour + Tips (Full Time)JOB SUMMARY: The Food Server at Emeril's Brasserie (inside Harrah's Casino) provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff and culinary production team.ESSENTIAL JOB FUNCTIONS:Greets and makes welcome each guest seated in assigned station. Takes initial food and/or beverage order within five minutes of being seated.Maintain current and accurate information regarding menu (i.e. preparation techniques, seasonings, ingredients and plate presentation).Suggests items to guests based on expressed guest preferences.Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.Delivers prepared food to the appropriate guest within two minutes of completed production of order.Returns to table within three minutes of order delivery to ascertain guest level of satisfaction.Resolves service issues according to the service recovery toolbox.Itemizes totals and presents check for payment to correct customers.Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.Assists bus persons, as necessary, in bussing, cleaning and setting tables.Wipes counter areas, sinks and floors as required to maintain a clean and safe work station.Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled or required.Operates and maintains equipment as required in accordance with established guidelines and safety pletes assigned side work as directed.Provides personalized service and uses guests' names and preferences.Recognizes Diamond and Platinum players and ensures they receive the appropriate service.Knows and promotes current casino events and programs and can give directions to all casino areas.QUALIFICATIONS:Must be at least 21 years of age.High school diploma or GED required.Previous food server experience in a high volume restaurant preferred.Must be able to read, write, speak and understand English.Must possess excellent customer service/communication skills.Available to work required schedule which may include nights, weekends, and holidays needed.Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:Must be physically mobile with reasonable accommodation.Must be able to respond to visual and oral cues.Must be able to lift and carry up to 35 lbs. (glass racks, coffee urns, bins of flatware, supplies to restock service stations).Must be able to lift trays with food (30 lbs.) above shoulder level.Must be able to push or pull 50 lbs. (tables and chairs as required to provide appropriate seating arrangements for customers).Must be able to reach above and below the shoulder, grip small items (i.e. flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to four hours; able to use hand motions when cleaning and wiping counters and table tops.Able to tolerate second-hand smoke, noise and bright lights.Able to work at a fast pace in an often crowded/noisy environment.GAMING PERMIT: N/AFor more career opportunities, please visit Caesars Entertainment / Harrah's New Orleans career website at (Search by location: New Orleans, LA)
Apr 07, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBam Emeril Lagasse's first French-inspired restaurant concept-Emeril's Brasserie will bring the signature Creole flavors he is famous for, to classic French-inspired dishes. The restaurant will encompass full-service breakfast, lunch and dinner dining options, delicious cocktails, as well as a fast-casual coffee shop and bakery called Petite Brasserie.BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as:FREE Employee ParkingDiscounted Bus PassesFree Employee Assistance ProgramFun and Free Employee EventsPay: $4.35 per hour + Tips (Full Time)JOB SUMMARY: The Food Server at Emeril's Brasserie (inside Harrah's Casino) provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff and culinary production team.ESSENTIAL JOB FUNCTIONS:Greets and makes welcome each guest seated in assigned station. Takes initial food and/or beverage order within five minutes of being seated.Maintain current and accurate information regarding menu (i.e. preparation techniques, seasonings, ingredients and plate presentation).Suggests items to guests based on expressed guest preferences.Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.Delivers prepared food to the appropriate guest within two minutes of completed production of order.Returns to table within three minutes of order delivery to ascertain guest level of satisfaction.Resolves service issues according to the service recovery toolbox.Itemizes totals and presents check for payment to correct customers.Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.Assists bus persons, as necessary, in bussing, cleaning and setting tables.Wipes counter areas, sinks and floors as required to maintain a clean and safe work station.Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled or required.Operates and maintains equipment as required in accordance with established guidelines and safety pletes assigned side work as directed.Provides personalized service and uses guests' names and preferences.Recognizes Diamond and Platinum players and ensures they receive the appropriate service.Knows and promotes current casino events and programs and can give directions to all casino areas.QUALIFICATIONS:Must be at least 21 years of age.High school diploma or GED required.Previous food server experience in a high volume restaurant preferred.Must be able to read, write, speak and understand English.Must possess excellent customer service/communication skills.Available to work required schedule which may include nights, weekends, and holidays needed.Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:Must be physically mobile with reasonable accommodation.Must be able to respond to visual and oral cues.Must be able to lift and carry up to 35 lbs. (glass racks, coffee urns, bins of flatware, supplies to restock service stations).Must be able to lift trays with food (30 lbs.) above shoulder level.Must be able to push or pull 50 lbs. (tables and chairs as required to provide appropriate seating arrangements for customers).Must be able to reach above and below the shoulder, grip small items (i.e. flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to four hours; able to use hand motions when cleaning and wiping counters and table tops.Able to tolerate second-hand smoke, noise and bright lights.Able to work at a fast pace in an often crowded/noisy environment.GAMING PERMIT: N/AFor more career opportunities, please visit Caesars Entertainment / Harrah's New Orleans career website at (Search by location: New Orleans, LA)
JOB SUMMARY: Handles the repair of entertainers costumes and assists entertainers in costume changes and hospitality. Provides support for the Outdoor Concert serie KEY JOB FUNCTIONS : Manually repairs costumes for entertainers with sewing needle and thread. Assists entertainers in costume changes. Uses sewing machine, iron and steamer Arranges dry cleaning or laundry for the entertainer. Uses the computer on Harrah s system to order from the warehouse and room service. Stays in contact with contract coordinators and tour managers to discuss hospitality riders and do any necessary shopping. If needed, to change flight and limo schedules, print boarding passes and set lists for the concert. Arranges and handles meet and greet with the entertainer, VIP hosts and guests and sometimes with security. Arrange special occasions backstage like birthdays or other surprises. Oversees the entertainers green room with hospitality and their guests. Order and serve dinners if requested. Assures SSR is cleared after the show to re-open as the night club. Oversees all dressing rooms at SSR including Peek dancers and beverage servers. Responsible for maintenance of dressing rooms and repairs as well for Harvey s Cabaret Improv and Harrah s Center Stage. Stores and takes care of all Harrah s owned costumes. Outdoor Concert Series: Arranges black and white towel delivery for dressing room trailers and stage Outdoor Concert Series: Launders black towels and returns to SSR Outdoor Concert Series: Provides costume ironing/steaming when needed, assures the dressing rooms are up-to-date Outdoor Concert Series: Assists with Meet & Greets and Fan Package Outdoor Concert Series: Provides support for the Summer Concert Backstage Specialist EDUCATION and/or EXPERIENCE: High school diploma or equivalent Previous experience as a Dressing Room Attendant preferred QUALIFICATIONS: Must be able to speak, read, write, and understand English Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated busine Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedure PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Auditory range must include near and far distances. Visual field must include near and far distances. Ability to stand/walk for 8 hours. Mobility to move quickly through the property Ability to work rapidly under pressure Ability to lift costumes weighing up to 20 lbs. Ability to frequently tolerate high noise level Ability to work in a dark environment May be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah s, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, Create the Extraordinary . Our vision, Create spectacular worlds. That immerse, inspire and connect you. We don t perform magic; we create it with excellence. WeAreCaesars . If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Apr 18, 2024
Full time
JOB SUMMARY: Handles the repair of entertainers costumes and assists entertainers in costume changes and hospitality. Provides support for the Outdoor Concert serie KEY JOB FUNCTIONS : Manually repairs costumes for entertainers with sewing needle and thread. Assists entertainers in costume changes. Uses sewing machine, iron and steamer Arranges dry cleaning or laundry for the entertainer. Uses the computer on Harrah s system to order from the warehouse and room service. Stays in contact with contract coordinators and tour managers to discuss hospitality riders and do any necessary shopping. If needed, to change flight and limo schedules, print boarding passes and set lists for the concert. Arranges and handles meet and greet with the entertainer, VIP hosts and guests and sometimes with security. Arrange special occasions backstage like birthdays or other surprises. Oversees the entertainers green room with hospitality and their guests. Order and serve dinners if requested. Assures SSR is cleared after the show to re-open as the night club. Oversees all dressing rooms at SSR including Peek dancers and beverage servers. Responsible for maintenance of dressing rooms and repairs as well for Harvey s Cabaret Improv and Harrah s Center Stage. Stores and takes care of all Harrah s owned costumes. Outdoor Concert Series: Arranges black and white towel delivery for dressing room trailers and stage Outdoor Concert Series: Launders black towels and returns to SSR Outdoor Concert Series: Provides costume ironing/steaming when needed, assures the dressing rooms are up-to-date Outdoor Concert Series: Assists with Meet & Greets and Fan Package Outdoor Concert Series: Provides support for the Summer Concert Backstage Specialist EDUCATION and/or EXPERIENCE: High school diploma or equivalent Previous experience as a Dressing Room Attendant preferred QUALIFICATIONS: Must be able to speak, read, write, and understand English Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated busine Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedure PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Auditory range must include near and far distances. Visual field must include near and far distances. Ability to stand/walk for 8 hours. Mobility to move quickly through the property Ability to work rapidly under pressure Ability to lift costumes weighing up to 20 lbs. Ability to frequently tolerate high noise level Ability to work in a dark environment May be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah s, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, Create the Extraordinary . Our vision, Create spectacular worlds. That immerse, inspire and connect you. We don t perform magic; we create it with excellence. WeAreCaesars . If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
JOB SUMMARY: The purpose of this position is to work behind the bar to facilitate the smooth flow of service to customers by the Bartender/Beverage Server. Performs the service of replenishing stock and all required cleaning. KEY JOB FUNCTIONS : Checks and maintains the required par stock on assigned station. Obtains replacement stock from the warehouse inventory in accordance with established procedures. Maintains cleanliness and organization of assigned work area. Assists the Bartender in providing maximum efficiency and service levels by retrieving guests special requests, and during busy times icing drink glasses and (depending on assigned station) pouring drinks. EDUCATION and/or EXPERIENCE: High School Diploma or equivalent preferred No previous experience required QUALIFICATIONS: Fluent and literate in English Must be 21 years of age. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Mobility to constantly move about the property Ability to bend, reach, squat, climb stairs Ability to move and carry large, heavy objects weighing up to 90 pounds (keg weight). Ability to use repetitive hand motion, holding, grasping Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah s, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, Create the Extraordinary . Our vision, Create spectacular worlds. That immerse, inspire and connect you. We don t perform magic; we create it with excellence. WeAreCaesars . If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.The purpose of this position is to work behind the bar to facilitate the smooth flow of service to customers by the Bartender/Beverage Server. Performs the service of replenishing stock and all required cleaning.
Apr 18, 2024
Full time
JOB SUMMARY: The purpose of this position is to work behind the bar to facilitate the smooth flow of service to customers by the Bartender/Beverage Server. Performs the service of replenishing stock and all required cleaning. KEY JOB FUNCTIONS : Checks and maintains the required par stock on assigned station. Obtains replacement stock from the warehouse inventory in accordance with established procedures. Maintains cleanliness and organization of assigned work area. Assists the Bartender in providing maximum efficiency and service levels by retrieving guests special requests, and during busy times icing drink glasses and (depending on assigned station) pouring drinks. EDUCATION and/or EXPERIENCE: High School Diploma or equivalent preferred No previous experience required QUALIFICATIONS: Fluent and literate in English Must be 21 years of age. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Mobility to constantly move about the property Ability to bend, reach, squat, climb stairs Ability to move and carry large, heavy objects weighing up to 90 pounds (keg weight). Ability to use repetitive hand motion, holding, grasping Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah s, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, Create the Extraordinary . Our vision, Create spectacular worlds. That immerse, inspire and connect you. We don t perform magic; we create it with excellence. WeAreCaesars . If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.The purpose of this position is to work behind the bar to facilitate the smooth flow of service to customers by the Bartender/Beverage Server. Performs the service of replenishing stock and all required cleaning.
POSITION SUMMARYThe employee in this position is responsible for providing superior service to both internal and external guests. Seats patrons in a professional and timely manner, assuring they have an outstanding dining experience. JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all-inclusive. Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members. Answering phone, greeting customers, keeping track of seat availability in restaurant and ensuring rotation of server's sections per departmental plan. Responsible for greeting customers in a friendly and timely manner, addressing them by name whenever possible. Knowledgeable in menu and any specials informing guests as seated. Be a customer experience owner, act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a 'yes we can' attitude, every guest every time. Must wear black, slip resistant shoes at all times. Clean and professional appearance. Assists wait staff/busser as needed. Responsible for maintaining clean and organized host area and assists in maintaining side stations and resetting tables. Ability to recognize an intoxicated guest and handle according to company and state rules and regulations. Knowledge and demonstration of work place safety procedures. Completes all company-required training within designated time frames Comply with our drug & alcohol free workplace. Subject to post offer, for cause and post-accident drug tests. Other duties as assigned.
Apr 15, 2024
Full time
POSITION SUMMARYThe employee in this position is responsible for providing superior service to both internal and external guests. Seats patrons in a professional and timely manner, assuring they have an outstanding dining experience. JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all-inclusive. Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members. Answering phone, greeting customers, keeping track of seat availability in restaurant and ensuring rotation of server's sections per departmental plan. Responsible for greeting customers in a friendly and timely manner, addressing them by name whenever possible. Knowledgeable in menu and any specials informing guests as seated. Be a customer experience owner, act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a 'yes we can' attitude, every guest every time. Must wear black, slip resistant shoes at all times. Clean and professional appearance. Assists wait staff/busser as needed. Responsible for maintaining clean and organized host area and assists in maintaining side stations and resetting tables. Ability to recognize an intoxicated guest and handle according to company and state rules and regulations. Knowledge and demonstration of work place safety procedures. Completes all company-required training within designated time frames Comply with our drug & alcohol free workplace. Subject to post offer, for cause and post-accident drug tests. Other duties as assigned.
The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events. Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Ask about our hiring bonus during your HR interview. Responsible for processing, preparing and delivering guest orders. Operates a cash register, ringing the proper amount into the register and giving guest the correct change. KEY JOB FUNCTIONS: Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and delivery of order to guests. Responsible for the monitoring and replenishing of all food/beverage products in work area by stocking counters and displays in a neat, accurate and timely fashion. Prepares and pours drink/food orders with proper portions and ingredients according to recipe and presents drinks to guests or servers as required. Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Removes and properly disposes of all refuse and debris accumulated in service stations in accordance with department procedures. Assists team members in their duties (e.g., refill ice buckets, re-stock coolers, attend to guest needs) as required. Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station. Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction. Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines. Preps popcorn, hot dogs, nachos etc. Maintains all equipment in proper fashion. Complete all assigned closing duties at end of shift. Removes and properly disposes of all debris accumulated at the bar or concession stand in accordance with department procedures Adheres to regulatory, safety, departmental and company policies. Resolves service problems according to guidelines. Supports safety and accident prevention programs (non slip footwear, proper lifting). Accountable for meeting or exceeding all State of Iowa and Company sanitation requirements (ServSafe). Presents oneself as a credit to Company and encourages others to do the same. Provides fast, friendly, professional and responsive customer service to guests. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used. Performs all other related and compatible duties as assigned. QUALIFICATIONS: Ability to respond calmly and maintain composure in high volume, stressful situations. Must be able to perform multiple tasks simultaneously. Must be a team player. Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards. Adheres to departmental and company policies and maintains compliance with all regulatory, governmental, and safety requirements. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack. Must be able to run on level surfaces, as well as, up and down stairs. EDUCATION and/or EXPERIENCE: High school diploma, GED or comparable experience preferred. WORK ENVIRONMENT : Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be able to work in a fast paced environment. Must be flexible with schedule, including nights, weekends, and holidays as required.
Apr 14, 2024
Full time
The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events. Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Ask about our hiring bonus during your HR interview. Responsible for processing, preparing and delivering guest orders. Operates a cash register, ringing the proper amount into the register and giving guest the correct change. KEY JOB FUNCTIONS: Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and delivery of order to guests. Responsible for the monitoring and replenishing of all food/beverage products in work area by stocking counters and displays in a neat, accurate and timely fashion. Prepares and pours drink/food orders with proper portions and ingredients according to recipe and presents drinks to guests or servers as required. Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Removes and properly disposes of all refuse and debris accumulated in service stations in accordance with department procedures. Assists team members in their duties (e.g., refill ice buckets, re-stock coolers, attend to guest needs) as required. Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station. Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction. Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines. Preps popcorn, hot dogs, nachos etc. Maintains all equipment in proper fashion. Complete all assigned closing duties at end of shift. Removes and properly disposes of all debris accumulated at the bar or concession stand in accordance with department procedures Adheres to regulatory, safety, departmental and company policies. Resolves service problems according to guidelines. Supports safety and accident prevention programs (non slip footwear, proper lifting). Accountable for meeting or exceeding all State of Iowa and Company sanitation requirements (ServSafe). Presents oneself as a credit to Company and encourages others to do the same. Provides fast, friendly, professional and responsive customer service to guests. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used. Performs all other related and compatible duties as assigned. QUALIFICATIONS: Ability to respond calmly and maintain composure in high volume, stressful situations. Must be able to perform multiple tasks simultaneously. Must be a team player. Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards. Adheres to departmental and company policies and maintains compliance with all regulatory, governmental, and safety requirements. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack. Must be able to run on level surfaces, as well as, up and down stairs. EDUCATION and/or EXPERIENCE: High school diploma, GED or comparable experience preferred. WORK ENVIRONMENT : Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be able to work in a fast paced environment. Must be flexible with schedule, including nights, weekends, and holidays as required.
The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Requires excellent ability interpersonal and communication skills. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Requires excellent ability interpersonal and communication skills. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events.Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Job Description: Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service. Prepares and pours drink orders with proper portions and ingredients according to recipe and presents drinks to guests or servers as required. Slices and pits fruit as required. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change Accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Maintains a clean and stocked workstation in accordance with established health and safety guidelines. Consistently offer professional, friendly and engaging service. Have full knowledge of beverage lists. Follow outlet policies, procedures and service standards. Follow all safety and sanitation policies when handling food and beverage. Expected to work two shifts per month minimum. Other duties as assigned.Qualifications: Ability to work in a team environment and under stress as the volume of business increases. High School Diploma or equivalent preferred. Mathematical ability including the ability to add and subtract - Count money and change correctly. Ability to stand and walk for 8 to 10 hour shifts. Read, write legibly, understand and speak English. Excellent customer service/communication skills. Knows cocktail ingredients and proper mixing and pouring techniques. Must be physically mobile with reasonable accommodation. Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas. Able to work in constricting areas. 1 year high volume Banquet experience at a Hotel/Resort or Convention Center or 1 year high volume Restaurant Server experience. Previous point of sale system experience an asset. Excellent communication and organizational skills. Strong interpersonal and problem solving abilities. Highly responsible & reliable. Ability to work well under pressure in a fast paced environment. Ability to work cohesively with fellow colleagues as part of a team. Constant standing and walking throughout shift; Occasional kneeling, pushing, pulling, lifting; Occasional ascending or descending ladders, stairs and ramps. Knowledge of wine service.
Apr 14, 2024
Full time
The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events.Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Job Description: Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service. Prepares and pours drink orders with proper portions and ingredients according to recipe and presents drinks to guests or servers as required. Slices and pits fruit as required. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change Accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Maintains a clean and stocked workstation in accordance with established health and safety guidelines. Consistently offer professional, friendly and engaging service. Have full knowledge of beverage lists. Follow outlet policies, procedures and service standards. Follow all safety and sanitation policies when handling food and beverage. Expected to work two shifts per month minimum. Other duties as assigned.Qualifications: Ability to work in a team environment and under stress as the volume of business increases. High School Diploma or equivalent preferred. Mathematical ability including the ability to add and subtract - Count money and change correctly. Ability to stand and walk for 8 to 10 hour shifts. Read, write legibly, understand and speak English. Excellent customer service/communication skills. Knows cocktail ingredients and proper mixing and pouring techniques. Must be physically mobile with reasonable accommodation. Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas. Able to work in constricting areas. 1 year high volume Banquet experience at a Hotel/Resort or Convention Center or 1 year high volume Restaurant Server experience. Previous point of sale system experience an asset. Excellent communication and organizational skills. Strong interpersonal and problem solving abilities. Highly responsible & reliable. Ability to work well under pressure in a fast paced environment. Ability to work cohesively with fellow colleagues as part of a team. Constant standing and walking throughout shift; Occasional kneeling, pushing, pulling, lifting; Occasional ascending or descending ladders, stairs and ramps. Knowledge of wine service.
Commerce Casino is the world's largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as "Where the World Comes to Play." Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more! This posting is for Poker Games (Hold 'Em, Omaha, Stud). This job posting is for Poker Games only, and this is NOT a posting for California Games (Paigow Poker, EZ Baccarat, Blackjack). Job Functions: Maintains and enforces integrity of all games consistent with company and departmental dealing procedures. Understands and is responsible for following department procedures, Company policies and procedures, and the Dealing Procedure Manual. Deals all games in an effective and concise manner, pursuant to departmental dealing Procedures. Follows collections procedures to ensure that collections are properly obtained and recorded. Greets players and provides excellent customer service. Assists customers in any customer service requests, i.e., calling for food server, porter or supervisor. When pushed, informs dealer next on rotation of information, which could affect gaming operation. Notifies Floorperson or Shift Manager of any suspicious activity, discrepancies or mistakes in games that could disrupt the flow of the game or create a potentially hazardous condition. Responsible for keeping assigned section safe and orderly. Required to sit in forty (40) minutes at a time, for at least an eight (8) hour shift. May be required lift up to twenty-five (25) pounds for various job related duties. Must be able to work full-time during tournament season and any overtime as required; with or without notice. Hand shuffling is an essential function of this position. Employee must be able to perform duties without wearing tinted glasses, as such can affect the integrity of the games. Performs all other work-related duties as assigned by Casino Management. QUALIFICATIONS: Work Experience Required: Minimum of one year of dealing experience or dealer school certificate. Education: High School Diploma and/or equivalent certificate and/or one year dealing experience. Other Requirements: Must be able to speak, read, and understand English. Strong verbal and interpersonal skills. Successful completion of a dealer audition and in-house dealer training. Must demonstrate positive/enthusiastic approach to all assignments. Attendance and punctuality are an essential function of the position. Working in an unenclosed area where smoking is permitted is an essential function of the job. Other details Pay Type : Hourly
Apr 08, 2024
Full time
Commerce Casino is the world's largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as "Where the World Comes to Play." Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more! This posting is for Poker Games (Hold 'Em, Omaha, Stud). This job posting is for Poker Games only, and this is NOT a posting for California Games (Paigow Poker, EZ Baccarat, Blackjack). Job Functions: Maintains and enforces integrity of all games consistent with company and departmental dealing procedures. Understands and is responsible for following department procedures, Company policies and procedures, and the Dealing Procedure Manual. Deals all games in an effective and concise manner, pursuant to departmental dealing Procedures. Follows collections procedures to ensure that collections are properly obtained and recorded. Greets players and provides excellent customer service. Assists customers in any customer service requests, i.e., calling for food server, porter or supervisor. When pushed, informs dealer next on rotation of information, which could affect gaming operation. Notifies Floorperson or Shift Manager of any suspicious activity, discrepancies or mistakes in games that could disrupt the flow of the game or create a potentially hazardous condition. Responsible for keeping assigned section safe and orderly. Required to sit in forty (40) minutes at a time, for at least an eight (8) hour shift. May be required lift up to twenty-five (25) pounds for various job related duties. Must be able to work full-time during tournament season and any overtime as required; with or without notice. Hand shuffling is an essential function of this position. Employee must be able to perform duties without wearing tinted glasses, as such can affect the integrity of the games. Performs all other work-related duties as assigned by Casino Management. QUALIFICATIONS: Work Experience Required: Minimum of one year of dealing experience or dealer school certificate. Education: High School Diploma and/or equivalent certificate and/or one year dealing experience. Other Requirements: Must be able to speak, read, and understand English. Strong verbal and interpersonal skills. Successful completion of a dealer audition and in-house dealer training. Must demonstrate positive/enthusiastic approach to all assignments. Attendance and punctuality are an essential function of the position. Working in an unenclosed area where smoking is permitted is an essential function of the job. Other details Pay Type : Hourly
GUEST SERVICE REQUIREMENT:The vision of Horseshoe Lake Charles and Caesars Entertainment is for each of our brands to be the overwhelming first choice of its targeted customers for casino entertainment. When you work at Harrah's, your most important responsibility is providing truly great service to every guest every time. You'll see this in the fundamentals of how we run our business, how we deliver and measure great service, and the policies to support it. All Harrah's employees are expected to provide fast and flawless service, promote our Caesars Rewards program, help players feel lucky by wishing them luck, celebrating wins, and providing fast service to keep them in action, recognizing and making players feel special by using the guests' names, remembering what they like and anticipating their needs, and providing a spotless, pleasant, and clean environment, which includes dressing neat and clean and being well groomed. By joining the Harrah's team, you are committing yourself to these values and acknowledging your dedication to truly great service. JOB SUMMARY:The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy.QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. Requires excellent ability interpersonal and communication skills.DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 07, 2024
Full time
GUEST SERVICE REQUIREMENT:The vision of Horseshoe Lake Charles and Caesars Entertainment is for each of our brands to be the overwhelming first choice of its targeted customers for casino entertainment. When you work at Harrah's, your most important responsibility is providing truly great service to every guest every time. You'll see this in the fundamentals of how we run our business, how we deliver and measure great service, and the policies to support it. All Harrah's employees are expected to provide fast and flawless service, promote our Caesars Rewards program, help players feel lucky by wishing them luck, celebrating wins, and providing fast service to keep them in action, recognizing and making players feel special by using the guests' names, remembering what they like and anticipating their needs, and providing a spotless, pleasant, and clean environment, which includes dressing neat and clean and being well groomed. By joining the Harrah's team, you are committing yourself to these values and acknowledging your dedication to truly great service. JOB SUMMARY:The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy.QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. Requires excellent ability interpersonal and communication skills.DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).