Guest Service Agent / Night Auditor

  • Turner Enterprises, Inc.
  • Truth or Consequences, New Mexico
  • Nov 21, 2022
Part time Front Desk and Night Auditors

Job Description

Employer: Turner Enterprises, Inc.
Supervisory Position:  No
Job Title: Guest Service Agent / Night Auditor
Uses Time & Attendance: Yes
Job Class: Guest Service Agent Non-Exempt
Location:  Truth or Consequences, New Mexico
Division:  Ted Turner Reserves
Home Department:  000813
FLSA Status:  Non-Exempt
Pay Type: Hourly
Position Type: Part Time / Non-Benefits Eligible
Housing Provided: No

TED TURNER RESERVES SUMMARY
Ted Turner Reserves (TTR) experiences and journeys are individually crafted and tailored to their specific North American locales: Turner’s Ladder, Armendaris and Vermejo and Sierra Grande Retreat in New Mexico.  These unique adventures are intended to deliver insightful and exhilarating experiences across 1.1 million acres of private ranchlands, while also providing extraordinary guest service.   Ted Turner Reserves is committed to making a difference by inspiring individual action to preserve the integrity of our earth and the creatures that inhabit it.

LOCATION SUMMARY
Located in the heart of downtown Truth or Consequences, New Mexico, Sierra Grande Lodge and Spa was built in 1929 and provides guests with a relaxing Southwestern escape. With exquisite amenities, dining and delightful accommodations, the Lodge is infused with rustic charm and unique Southwestern décor throughout the rooms and property. Sierra Grande rests upon natural, geothermal hot springs. The healing waters, which rise to temperatures up to 107° F, provide pure geothermal water, rich in beneficial minerals, to our spa’s multiple private indoor and outdoor pools. Our spa offers holistic spa treatments designed to melt away stress and tension. Sierra Grande Lodge and Spa also serves as the launching point for Ted Turner Expeditions’ Day tours, an exclusive ecotourism guide service on owner Ted Turner’s nearby Ladder and Armendaris Ranches—a combined half million acres of ecologically diverse ranchlands surrounding Truth or Consequences. Sierra Grande Lodge and Spa offers New Mexico travel at its finest.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The Guest Service Agent / Night Auditor should be outgoing and friendly with a gregarious personality and natural talent for customer service. We want our guests to feel as though we know their needs before they communicate them to us and be able to fulfill their needs in a timely manner. The ideal Guest Service Agent/ Night Auditor will ensure that each guest’s stay exceeds their expectations from arrival to departure.

As a Guest Service Agent / Night Auditor, job duties include, but are not limited to the following:

  • Perform guest arrivals, including room tours, luggage assistance, verifying credit cards, and computer check-ins.
  • Assist guest departures, including processing folio adjustments, collecting payments, assisting with luggage.
  • Meet and exceed guests’ expectations by anticipating services they might require and fulfilling them.
  • Process night audit in Maestro.
  • Wash, dry and fold spa laundry.
  • Maintain cleanliness of the main lobby area, front desk restrooms and spa restrooms. Handle the cleaning and sanitation of sinks, toilets and tubs as well as sweep and mop floors and empty waste baskets.
  • Respond to guest concerns and complaints as needed.
  • Answer phones and respond to guest inquiries.
  • Prepare coffee, tea, water for guest lobby bar.
  • Perform retail sales as necessary.
  • Ensure accuracy of guest folios by verifying retail store purchases, spa charges, tour charges and rooms charges.
  • Record cash tips and be responsible for the cash drawer during shifts, drop cash/checks into the safe at night.
  • Ensure the cleanliness and maintenance of the front desk, lobby, entrance, and lounge.
  • All other duties as assigned.

SUPERVISORY RESPONSIBILITIES
This job does not have supervisory responsibilities.

COMPETENCIES AND CHARACTERISTICS
To perform the job successfully, an individual should demonstrate the following competencies:

  • Shows care and compassion for team members both in and out of department.
  • Puts needs of coworkers above their own.
  • Speaks about others in and out of department in a positive light.
  • Self-directed, energetic, and motivated with multi-tasking capabilities.
  • Must be creative and willing to work with existing core resort philosophy and style.
  • Demonstrates positive employee image and effective guest and coworker relations by exhibiting attention to detail, congeniality, integrity, and sound judgement.
  • Must demonstrate clean work habits.
  • Punctuality is critical for this position, and the individual must always report to work on time.
  • Conducts themselves in a professional manner at all times in and out of the work setting.

LANGUAGE SKILLS
Must possess excellent communication skills, written, via phone, and in person. Must be fluent in English, both written and verbal.   Bi-lingual in Spanish is helpful, but not required.

EDUCATION AND/OR EXPERIENCE
No education and/or experience is required. However, experience working in a luxury hotel/resort setting is highly preferred.

CERTIFICATES / LICENSES
If position requires operation of a vehicle, must possess a valid Driver’s License or be able to obtain one within 30 days of employment. Driving record must meet the standards and requirements of the Company and the Company's insurance carrier.

OTHER QUALIFICATIONS

  • The employee must adhere to Company policies and procedures which are included in the Turner Enterprises, Inc. Employee Handbook.
  • The employee must present documentation establishing both identity and employment authorization within three days of hire, pursuant to federal law.  
  • The candidate must be subject to undergo pre-employment drug test and background check, (after offer is given but before applicant has commenced work).  Random drug tests are given throughout the year.
  • The Company operates as a drug free/smoke free workplace.  
  • The employee must sign a confidentiality agreement.  
  • The employee must have neat and clean personal appearance.
  • The employee will be required to work some evenings and weekends.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, bend, shake, pour, carry, kneel, crouch, or crawl and talk and hear. The employee must have the ability to lift and/ move up to 50 pounds.

*In accordance with applicable law, the Company will reasonably accommodate any disabled individual who requests an accommodation that will allow him/her to perform the essential job duties or functions of his/her position. Accommodation inquires must be made to the Company’s Human Resources Department for consideration.”

Turner Enterprises, Inc. is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace.

For more information, and to apply online, visit www.tedturner.com.