Job Description YOUR MISSION (The Job Description) The Hostpersons' responsibilities include greeting guests, providing accurate wait times, and escorting customers to the dining and bar areas. For this role, the Hostperson should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive until their departure. Requirements THE NITTY-GRITTY (The Essential Job Duties) Welcome guests to the venue Provide accurate wait times and monitor waiting list Manage reservations Escort customers to assigned dining or bar areas Provide menus and announce Foodservers' name Greet customers upon their departure Coordinate with wait staff about available seating options Maintain a clean reception area Cater to guests who require extra attention (e.g. children, elderly) Answer incoming calls and address customers' queries Assist wait staff as needed Ensure that items are fully stocked, and equipment is in good working condition Strong knowledge and consistent use of SNHD regulations and standards Must be able to work cooperatively and effectively in a team Consistently maintains clean and safe work area for self and other team members Participate in seamless operation between BOH + FOH staff members ensuring proper service to our guests Ability to communicate clearly in verbal and written English Maintain a clean, hygienic, and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc. Explain basic details of food dishes and beverages to guests Perform to high standards of excellence, execution, and cleanliness Always keep your active SNHD Food Handler's card with you while on property Report health and safety incidents and concerns directly to leadership in an accurate and timely manner Contribute to successful SNHD health inspections Monitor and ensure cleanliness of all place settings, tabletops, seats and floor Communicate with cashier and servers for needs and any guest service issues Actively participate in all scheduled required training sessions WHAT IT TAKES (The Qualities We Look For) Ability to move quickly and efficiently through the dining room and potentially kitchen Work environment is noisy, must constantly receive and communicate information Job requires lifting/carrying max weight of 30lbs Knowledge of health and safety rules in a kitchen A team player with good communication skills Patient with an ability to stay positive under pressure Understanding of restaurant etiquette Experience in managing reservations Demonstrable customer-service skills Excellent communication skills (via phone and in-person) Strong organizational skills with the ability to monitor the entire dining and bar area MUST HAVE'S Current, legal, and unrestricted ability to work in the United States High school or equivalent education required Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months Preferred: 1-2 years' experience in a full-service restaurant or lounge Ability to work a flexible schedule WOULD BE NICE TO HAVE'S Must enjoy being around and working with people Comply with all safety and health department procedures as well as all state and federal laws Maintain a neat, clean, and well-groomed appearance Adhere to hotel policies including but not limited to attendance, safety, and behavior THE WORKING CONDITIONS Lift and carry 50 lbs, carry and balance plates, carry kegs, wine and beer cases as necessary Stand for periods of 8-10 hours Communicate clearly in verbal and written English Bend, squat and stretch in areas of limited space to perform cleaning, organization, and other duties Work in an environment that is subject to varying levels of cold, heat, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position occasionally works outside and is subject to all weather Proper clothing is provided. VALUABLE TRAITS 50% logical / 50% creative / 100% AWESOME Enjoy working with a team and alone as the situation dictates Adaptive, Flexible! Embody "great attitude" Unwavering integrity and endless work ethic Appreciate constructive feedback, as well as graciously providing the same Tenacious and self-motivated This is not an exhaustive list of duties and conditions. Additional responsibilities may be assigned as necessary by management. Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer
Mar 19, 2024
Full time
Job Description YOUR MISSION (The Job Description) The Hostpersons' responsibilities include greeting guests, providing accurate wait times, and escorting customers to the dining and bar areas. For this role, the Hostperson should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive until their departure. Requirements THE NITTY-GRITTY (The Essential Job Duties) Welcome guests to the venue Provide accurate wait times and monitor waiting list Manage reservations Escort customers to assigned dining or bar areas Provide menus and announce Foodservers' name Greet customers upon their departure Coordinate with wait staff about available seating options Maintain a clean reception area Cater to guests who require extra attention (e.g. children, elderly) Answer incoming calls and address customers' queries Assist wait staff as needed Ensure that items are fully stocked, and equipment is in good working condition Strong knowledge and consistent use of SNHD regulations and standards Must be able to work cooperatively and effectively in a team Consistently maintains clean and safe work area for self and other team members Participate in seamless operation between BOH + FOH staff members ensuring proper service to our guests Ability to communicate clearly in verbal and written English Maintain a clean, hygienic, and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc. Explain basic details of food dishes and beverages to guests Perform to high standards of excellence, execution, and cleanliness Always keep your active SNHD Food Handler's card with you while on property Report health and safety incidents and concerns directly to leadership in an accurate and timely manner Contribute to successful SNHD health inspections Monitor and ensure cleanliness of all place settings, tabletops, seats and floor Communicate with cashier and servers for needs and any guest service issues Actively participate in all scheduled required training sessions WHAT IT TAKES (The Qualities We Look For) Ability to move quickly and efficiently through the dining room and potentially kitchen Work environment is noisy, must constantly receive and communicate information Job requires lifting/carrying max weight of 30lbs Knowledge of health and safety rules in a kitchen A team player with good communication skills Patient with an ability to stay positive under pressure Understanding of restaurant etiquette Experience in managing reservations Demonstrable customer-service skills Excellent communication skills (via phone and in-person) Strong organizational skills with the ability to monitor the entire dining and bar area MUST HAVE'S Current, legal, and unrestricted ability to work in the United States High school or equivalent education required Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months Preferred: 1-2 years' experience in a full-service restaurant or lounge Ability to work a flexible schedule WOULD BE NICE TO HAVE'S Must enjoy being around and working with people Comply with all safety and health department procedures as well as all state and federal laws Maintain a neat, clean, and well-groomed appearance Adhere to hotel policies including but not limited to attendance, safety, and behavior THE WORKING CONDITIONS Lift and carry 50 lbs, carry and balance plates, carry kegs, wine and beer cases as necessary Stand for periods of 8-10 hours Communicate clearly in verbal and written English Bend, squat and stretch in areas of limited space to perform cleaning, organization, and other duties Work in an environment that is subject to varying levels of cold, heat, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position occasionally works outside and is subject to all weather Proper clothing is provided. VALUABLE TRAITS 50% logical / 50% creative / 100% AWESOME Enjoy working with a team and alone as the situation dictates Adaptive, Flexible! Embody "great attitude" Unwavering integrity and endless work ethic Appreciate constructive feedback, as well as graciously providing the same Tenacious and self-motivated This is not an exhaustive list of duties and conditions. Additional responsibilities may be assigned as necessary by management. Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer
City Las Vegas State NV Shift Swing Type of Shift Full Time Department Food & Beverage River Rock Lead Host Arizona Charlie's Decatur (Las Vegas, NV) Description: Summary: Ensures exceptional guest service is provided to guests at all times and handles all elevated complaints or concerns. Oversees the restaurant operation during the absence of the manager. Assist in seating, keeping the outlet clean, and preparing the outlet for service. Follow pre-determined service standards to ensure a positive guest dining experience. Essential Functions and Responsibilities Monitors staff to ensure outstanding guest service is being provided to guest and handles any guest concerns or complaints Handles escalated guest issues and employee relations Work with minimal supervision Inspect tables and stations, ensuring that all set ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections Maintains complete knowledge of POS and manual systems Ensures all cashiering procedures are processed in compliance with accounting standards Inspect the restaurant to ensure all cleanliness standards are being maintained at all times Handles all voided checks in accordance with accounting procedures, assists servers with expediting problem payments and handles all other cashiering issues Maintains complete knowledge and comply with all Departmental policies, procedures and service standards Conduct start of shift meetings with staff to review standards and procedures Provide outstanding customer service in a timely manner and demonstrate the I CARE Culture to both guests and fellow team members Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position Perform other duties as assigned Requirements: Qualifications Minimum one year previous experience performing same or similar job duties Previous supervisory or leadership experience preferred Previous experience exercising sound judgment when dealing with difficult guest situations Ability to manage multiple tasks and remain calm in a very high-paced, hectic environment Accurate money handling and documentation skills Present a professional appearance Ability to effectively communicate in English, both written and verbal High school diploma or equivalent preferred Minimum 21 years of age Work Cards Health Physical Requirements Frequently lift, carry, push, pull or otherwise move objects weighing up to 25 lbs Walking or standing up to 100% of the time, including movement on slippery and/or narrow surfaces Working inside in a noisy, smoky, and hot or cold environment Frequently standing, walking, bend, reach, squat, kneel, sit Constant use of hearing and vision, distinguishing between shades of color, and using tools or equipment requiring a high degree of dexterity Work Environment Potential Conditions Indoor Smoky and noisy Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. Return to Search (AppJobSearch1.jsp)
Mar 19, 2024
Full time
City Las Vegas State NV Shift Swing Type of Shift Full Time Department Food & Beverage River Rock Lead Host Arizona Charlie's Decatur (Las Vegas, NV) Description: Summary: Ensures exceptional guest service is provided to guests at all times and handles all elevated complaints or concerns. Oversees the restaurant operation during the absence of the manager. Assist in seating, keeping the outlet clean, and preparing the outlet for service. Follow pre-determined service standards to ensure a positive guest dining experience. Essential Functions and Responsibilities Monitors staff to ensure outstanding guest service is being provided to guest and handles any guest concerns or complaints Handles escalated guest issues and employee relations Work with minimal supervision Inspect tables and stations, ensuring that all set ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections Maintains complete knowledge of POS and manual systems Ensures all cashiering procedures are processed in compliance with accounting standards Inspect the restaurant to ensure all cleanliness standards are being maintained at all times Handles all voided checks in accordance with accounting procedures, assists servers with expediting problem payments and handles all other cashiering issues Maintains complete knowledge and comply with all Departmental policies, procedures and service standards Conduct start of shift meetings with staff to review standards and procedures Provide outstanding customer service in a timely manner and demonstrate the I CARE Culture to both guests and fellow team members Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position Perform other duties as assigned Requirements: Qualifications Minimum one year previous experience performing same or similar job duties Previous supervisory or leadership experience preferred Previous experience exercising sound judgment when dealing with difficult guest situations Ability to manage multiple tasks and remain calm in a very high-paced, hectic environment Accurate money handling and documentation skills Present a professional appearance Ability to effectively communicate in English, both written and verbal High school diploma or equivalent preferred Minimum 21 years of age Work Cards Health Physical Requirements Frequently lift, carry, push, pull or otherwise move objects weighing up to 25 lbs Walking or standing up to 100% of the time, including movement on slippery and/or narrow surfaces Working inside in a noisy, smoky, and hot or cold environment Frequently standing, walking, bend, reach, squat, kneel, sit Constant use of hearing and vision, distinguishing between shades of color, and using tools or equipment requiring a high degree of dexterity Work Environment Potential Conditions Indoor Smoky and noisy Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. Return to Search (AppJobSearch1.jsp)
Job Description YOUR MISSION (The Job Description) The Busser will play an important role in ensuring tables are cleared, cleaned, and reset quickly so they are available for prompt use. The Busser will be responsible for cleaning and resetting tables in accordance with established procedures and sanitation guidelines. Requirements THE NITTY-GRITTY (The Essential Job Duties) Ensure that items are fully stocked, and equipment is in good working condition Strong knowledge and consistent use of SNHD regulations and standards Must be able to work cooperatively and effectively in a team Consistently maintains clean and safe work area for self and other team members Participate in seamless operation between BOH + FOH staff members ensuring proper service to our guests Perform to high standards of excellence, execution, and cleanliness Always keep your active SNHD Food Handler's card with you while on property Execute proper health and safety protocols while operating equipment, handling food, storing food, maintaining temperature time control logs, and sanitizing as dictated by the SNHD Report health and safety incidents and concerns directly to leadership in an accurate and timely manner Contribute to successful SNHD health inspections Monitor and ensure cleanliness of all place settings, tabletops, seats, and floor Perform customer service duties as assigned (such as beverage and plate service) Communicate with cashier and servers for needs and any guest service issues Actively participate in all scheduled required training sessions WHAT IT TAKES (The Qualities We Look For) Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments Ability to break down barriers and resolve potential conflicts swiftly and effortlessly Ability to anticipate needs and over-deliver wherever possible Candidates must think on their feet and use their initiative to solve problems and deliver solutions Able to change direction and work on multiple project aspects at once Enthusiastic, passionate, able to inspire and motivate others Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service MUST HAVE'S Current, legal, and unrestricted ability to work in the United States High school or equivalent education required Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months Preferred: 1-2 years' experience in a full-service restaurant or lounge WOULD BE NICE TO HAVE'S Must enjoy being around and working with people Comply with all safety and health department procedures as well as all state and federal laws Maintain a neat, clean, and well-groomed appearance Adhere to hotel policies including but not limited to attendance, safety, and behavior THE WORKING CONDITIONS Lift and carry 50 lbs, carry and balance plates, carry kegs, wine and beer cases as necessary Stand for periods of 8-10 hours Communicate clearly in verbal and written English Bend, squat and stretch in areas of limited space to perform cleaning, organization, and other duties Work in an environment that is subject to varying levels of cold, heat, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position occasionally works outside and is subject to all weather Proper clothing is provided. VALUABLE TRAITS 50% logical / 50% creative / 100% AWESOME Enjoy working with a team and alone as the situation dictates Adaptive, Flexible! Embody "great attitude" Unwavering integrity and endless work ethic Appreciate constructive feedback, as well as graciously providing the same Tenacious and self-motivated This is not an exhaustive list of duties and conditions. Additional responsibilities may be assigned as necessary by management. Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer
Mar 13, 2024
Full time
Job Description YOUR MISSION (The Job Description) The Busser will play an important role in ensuring tables are cleared, cleaned, and reset quickly so they are available for prompt use. The Busser will be responsible for cleaning and resetting tables in accordance with established procedures and sanitation guidelines. Requirements THE NITTY-GRITTY (The Essential Job Duties) Ensure that items are fully stocked, and equipment is in good working condition Strong knowledge and consistent use of SNHD regulations and standards Must be able to work cooperatively and effectively in a team Consistently maintains clean and safe work area for self and other team members Participate in seamless operation between BOH + FOH staff members ensuring proper service to our guests Perform to high standards of excellence, execution, and cleanliness Always keep your active SNHD Food Handler's card with you while on property Execute proper health and safety protocols while operating equipment, handling food, storing food, maintaining temperature time control logs, and sanitizing as dictated by the SNHD Report health and safety incidents and concerns directly to leadership in an accurate and timely manner Contribute to successful SNHD health inspections Monitor and ensure cleanliness of all place settings, tabletops, seats, and floor Perform customer service duties as assigned (such as beverage and plate service) Communicate with cashier and servers for needs and any guest service issues Actively participate in all scheduled required training sessions WHAT IT TAKES (The Qualities We Look For) Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments Ability to break down barriers and resolve potential conflicts swiftly and effortlessly Ability to anticipate needs and over-deliver wherever possible Candidates must think on their feet and use their initiative to solve problems and deliver solutions Able to change direction and work on multiple project aspects at once Enthusiastic, passionate, able to inspire and motivate others Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service MUST HAVE'S Current, legal, and unrestricted ability to work in the United States High school or equivalent education required Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months Preferred: 1-2 years' experience in a full-service restaurant or lounge WOULD BE NICE TO HAVE'S Must enjoy being around and working with people Comply with all safety and health department procedures as well as all state and federal laws Maintain a neat, clean, and well-groomed appearance Adhere to hotel policies including but not limited to attendance, safety, and behavior THE WORKING CONDITIONS Lift and carry 50 lbs, carry and balance plates, carry kegs, wine and beer cases as necessary Stand for periods of 8-10 hours Communicate clearly in verbal and written English Bend, squat and stretch in areas of limited space to perform cleaning, organization, and other duties Work in an environment that is subject to varying levels of cold, heat, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position occasionally works outside and is subject to all weather Proper clothing is provided. VALUABLE TRAITS 50% logical / 50% creative / 100% AWESOME Enjoy working with a team and alone as the situation dictates Adaptive, Flexible! Embody "great attitude" Unwavering integrity and endless work ethic Appreciate constructive feedback, as well as graciously providing the same Tenacious and self-motivated This is not an exhaustive list of duties and conditions. Additional responsibilities may be assigned as necessary by management. Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer