Employer: Turner Enterprises Management, LLC
Job Title: Guest Services Supervisor
Location: Raton, NM
Division: Ted Turner Reserves
FLSA Status: Non-Exempt
Pay Type: Hourly
Position Type: Full Time / Benefits-Eligible
Supervisory Position: Yes
Housing Provided: Yes
TED TURNER RESERVES SUMMARY
Ted Turner Reserves (TTR) experiences and journeys are individually crafted and tailored to their specific North American locales: Turner’s Ladder, Armendaris and Vermejo Reserves and Sierra Grande Retreat in New Mexico. These unique adventures are intended to deliver insightful and exhilarating experiences across 1.1 million acres of private ranchlands while also providing extraordinary guest service. Ted Turner Reserves is committed to making a difference by inspiring individual action to preserve the integrity of our earth and the creatures that inhabit it.
Vermejo, a Ted Turner Reserve, located in northern New Mexico and southern Colorado, spans over 550,000 acres making it the largest Ted Turner Reserves vacation property. With its unique location in the southern Rocky Mountains, Vermejo is home to abundant wildlife populations such as elk, deer, pronghorn antelope, bison, black bears, mountain lions, and more. Through extraordinary guest service and our expert adventure guides, Vermejo provides guests of all ages unparalleled opportunities for outdoor exploration with activities such as hiking, biking, horseback riding, fishing and wildlife viewing for a truly unforgettable getaway.
ESSENTIAL DUTIES & RESPONSIBILITIES
The Guest Services Supervisor is responsible for the oversight of sales, reservation and activity bookings, and services offered on the Reserve. This position supervises the Guest Services team.
As a Guest Services Supervisor, the job duties include, but are not limited to the following:
This job has supervisory responsibilities. In the absence of the executive council management, this position is expected to interact with management personnel and line level staff to oversee guest services.
COMPETENCIES & CHARACTERISTICS
To perform the job successfully, an individual should demonstrate the following competencies:
Position may require applicant to live on Vermejo headquarters approximately 40 miles from the closest town. Vermejo’s location is approximately 4.5 hours’ drive south of Denver or 4.5 hours’ drive north of Albuquerque.
Vermejo Park Reserve offers single- and double-bedroom dorm room style company housing (subject to availability) and 3 meal per day served in the Employee Dining Room.
Employee may be subject to sharing a room with one other employee depending on the availability of a single dorm room.
The employee must possess excellent communication skills, written, via phone, and in person. The employee must be fluent in English, both written and verbal.
EDUCATION AND/OR EXPERIENCE
A high school diploma or GED is required, and some college experience in Hotel/Restaurant or Hospitality Management is highly preferred. 3-5 years in high-end hospitality experience in a luxury hotel/resort setting is strongly preferred. 1-2 years in the Rooms division of high-end hospitality is highly desirable.
CERTIFICATES / LICENSES
If position requires operation of a vehicle, the employee must possess a valid Driver’s License or be able to obtain one within 30 days of employment. The employee’s driving record must meet the standards and requirements of the Company and the Company's insurance carrier.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Employee must occasionally lift and/or move up to 50 pounds or more.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to work long hours, and the employee may be exposed to wet and/or humid conditions, outside weather conditions and extreme heat. The employee is occasionally exposed to vibration. The noise level in the work environment is usually low to moderate.
The work environment involves typical exposure to office noises and interruptions such as printers, phones, guests, and co-workers. Work will involve exposure to computers, phone, and other electronic devices.
*In accordance with applicable law, the Company will reasonably accommodate any disabled individual who requests an accommodation that will allow him/her to perform the essential job duties or functions of his/her position. Accommodation inquires must be made to the Company’s Human Resources Department for consideration.”
Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace.
For more information, and to apply online, visit www.tedturner.com or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fef73240-d834-42e7-9814-43ab0ff0c077&ccId=19000101_000001&jobId=469691&source=CC2&lang=en_US.