Hospitality Operations Manager

Please apply through this link. 

Frontdesk is at the cutting edge of hospitality with a new generation of travelers in mind. We are on a mission to unlock a dynamic lifestyle anytime, anywhere.

Operating in over 30 U.S. markets with more than 1,000 units across 150+ buildings, we provide a home away from home to travelers, a sustainable renting model to building owners and managers, and a positive and committed relationship with the communities we serve.

Founded in 2017, Frontdesk is a hospitality company providing flexible stays for the modern traveler and can be found not only on our own website, but also on travel sites like Expedia, Airbnb, Booking.com, Marriott, VRBO, and more. With an average rating of 4.7 out of 5 stars, Frontdesk maximizes guest flexibility with zero compromises on reliability.

Milwaukee, Wisconsin is our home base with our HQ located right on the river in the heart of downtown. No matter where our employees are based, our culture is defined by service, optimism, humility, and vision. Together, we have built a company where passion is key and our core values are at the heart of everything we do.

Core Values:

Clean the toilets. We don’t put ourselves above any task. We all contribute wherever needed.

Do the right thing. We operate with integrity, never cutting moral corners. We are committed to quality outcome even if it takes extra energy or time.

Be a good neighbor. It’s more than a partnership, it’s a deep respect for the communities that we serve.

Wow our guests. We strive to exceed the expectations of every single guest, every time. Every guest and every stay matters to us.

Own it. We have a culture of bravery and personal responsibility. When mistakes happen, we fail fast and learn steadily.

Maximize Impact. We value resourceful and sustainable growth by working smarter to positively impact the bottom-line.

Job Overview:

Frontdesk Inc, has an immediate opening for a Hospitality Operations Manager in the city of Louisville. You will be helping manage the day-to-day operations for our guests and provide them 24-hour customer service. Most of the guests' interaction is done through messaging through the city’s virtual experience agent. It is the Hospitality Operations Manager’s role to assist with any requests, feedback, and concerns from guests over the phone or in person. In addition, you will assist with managing the upkeep of our rental units as well as ensuring your team is providing the most exceptional experience to our guests.

Job Duties & Responsibilities

• Overseeing cleaning team and third-party vendor relationships.
• Managing inventory of operational supplies.
• Experience recruiting and onboarding new team members.
• Overseeing upkeep and maintenance for units.
• Guest communications and troubleshooting over the phone.
• Respond to guests’ emergencies and problems.
• Primary point of contact for property manager communications.
• Assisting with furnishing of new units.
• Various projects as assigned, including the expansion of other core business operations.

In certain instances, the Hospitality Operations Manager, may be required by the city to serve as a local, 24/7 emergency contact for Frontdesk’s units.

Qualifications & Experience

• 1+ years of prior experience in hospitality, customer service, or co-hosting airbnb listings (experience in hospitality or housekeeping is a plus!).
• Self-starter with ability to get things done by driving through the issues while producing results.
• Extreme attention to detail.
• Empathetic leader- you understand people and you ensure that you frame your decision making based on how it would impact guests, team members, and your market.
• Adaptable and flexible mindset, after all, we are a startup so adapting to the needs of the business excites you!
• Ability and willingness to clean and lift or move up to 20lbs.
• Must have reliable vehicle as the role requires driving between job sites daily.

What do we offer:

• Competitive Salary
• Health
• Dental
• Vision
• Life
• Disability
• Flexible spending
• Employee assistance
• Unlimited paid time off
• Community involvement
• + much more!

Frontdesk is an Equal Opportunity Employer where everyone belongs, and all backgrounds are encouraged to apply. We are committed to maintaining a work environment that does not tolerate discrimination or harassment. Frontdesk will not discriminate against any protected status under federal, state, or local law.