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Frontdesk is at the cutting edge of hospitality with a new generation of travelers in mind. We are on a mission to unlock a dynamic lifestyle anytime, anywhere.
Operating in over 30 U.S. markets with more than 1,000 units across 150+ buildings, we provide a home away from home to travelers, a sustainable renting model to building owners and managers, and a positive and committed relationship with the communities we serve.
Founded in 2017, Frontdesk is a hospitality company providing flexible stays for the modern traveler and can be found not only on our own website, but also on travel sites like Expedia, Airbnb, Booking.com, Marriott, VRBO, and more. With an average rating of 4.7 out of 5 stars, Frontdesk maximizes guest flexibility with zero compromises on reliability.
Milwaukee, Wisconsin is our home base with our HQ located right on the river in the heart of downtown. No matter where our employees are based, our culture is defined by service, optimism, humility, and vision. Together, we have built a company where passion is key and our core values are at the heart of everything we do.
Clean the toilets. We don’t put ourselves above any task. We all contribute wherever needed.
Do the right thing. We operate with integrity, never cutting moral corners. We are committed to quality outcome even if it takes extra energy or time.
Be a good neighbor. It’s more than a partnership, it’s a deep respect for the communities that we serve.
Wow our guests. We strive to exceed the expectations of every single guest, every time. Every guest and every stay matters to us.
Own it. We have a culture of bravery and personal responsibility. When mistakes happen, we fail fast and learn steadily.
Maximize Impact. We value resourceful and sustainable growth by working smarter to positively impact the bottom-line.
Frontdesk Inc, has an immediate opening for a Hospitality Operations Manager in the city of Louisville. You will be helping manage the day-to-day operations for our guests and provide them 24-hour customer service. Most of the guests' interaction is done through messaging through the city’s virtual experience agent. It is the Hospitality Operations Manager’s role to assist with any requests, feedback, and concerns from guests over the phone or in person. In addition, you will assist with managing the upkeep of our rental units as well as ensuring your team is providing the most exceptional experience to our guests.
Job Duties & Responsibilities
In certain instances, the Hospitality Operations Manager, may be required by the city to serve as a local, 24/7 emergency contact for Frontdesk’s units.
Qualifications & Experience
What do we offer:
Frontdesk is an Equal Opportunity Employer where everyone belongs, and all backgrounds are encouraged to apply. We are committed to maintaining a work environment that does not tolerate discrimination or harassment. Frontdesk will not discriminate against any protected status under federal, state, or local law.