Position will answer questions and make reservations in a courteous and efficient manner for internal and external customers relating to any Reynolds Lake Oconee amenity or activity. Deliver exemplary service to external customers from check-in to check-out. DUTIES & RESPONSIBILITIES: Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers. Answer and accurately document all calls for reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller's request. Review and familiarize yourself with all activities/events taking place on property and in the local community. Make and confirm all reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events. Cover Corporate Front Desk shifts as scheduled & assist with Corporate Front Desk duties during coverage. Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries. Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms. Check Departmental & Personal email and return messages promptly. Check/Update the Golf Cancellation Policy daily on the Golf Course Status page. Communicate with entire team pertinent information provided directly to you. Audit reservation systems to ensure correct bookings for members and guests. Monitor all event waitlists for the opportunity to accommodate. Notify Management if anything seems amiss with system set-ups for tee times and reservations. Stand and greet guests arriving/departing Reynolds Lake Oconee upon entrance and departure of the building. Process arrivals and offer beverage to guests while they wait. Complete daily checklists per scheduled shift. Contact housekeeping and/or maintenance staff with guest related requests and concerns. Log any maintenance concerns and provide service recovery to guests. Process departures, ensuring that all billing amounts and information are correct. Complete daily reservation Audit Report for Accounting. Take inventory of office supplies & maintain a clean & well-stocked coffee station throughout the day. Ensure interior office is closed and locked securely upon end of each day. Perform other duties as directed by Management. QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION: 2 years office-related & customer service experience. Knowledge of the hospitality industry is preferred. Intermediate computer skills using Microsoft Word & Excel. Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously. Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests. Ability to handle multiple calls while maintaining a calm demeanor. Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation. Ability to lift up to 50lbs. Job requires sitting at desk (70%) and standing & greeting (30%). Benefits: Medical, dental, vision and life insurance Paid time off: 1 week paid vacation after 6 months; 3 sick & personal days, and 10 holidays after 90 days 401(k) with company match Flexible spending and health savings accounts LTD and STD Employee discounts: food, retail merchandise, boat rentals Golf privileges
Mar 19, 2024
Full time
Position will answer questions and make reservations in a courteous and efficient manner for internal and external customers relating to any Reynolds Lake Oconee amenity or activity. Deliver exemplary service to external customers from check-in to check-out. DUTIES & RESPONSIBILITIES: Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers. Answer and accurately document all calls for reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller's request. Review and familiarize yourself with all activities/events taking place on property and in the local community. Make and confirm all reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events. Cover Corporate Front Desk shifts as scheduled & assist with Corporate Front Desk duties during coverage. Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries. Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms. Check Departmental & Personal email and return messages promptly. Check/Update the Golf Cancellation Policy daily on the Golf Course Status page. Communicate with entire team pertinent information provided directly to you. Audit reservation systems to ensure correct bookings for members and guests. Monitor all event waitlists for the opportunity to accommodate. Notify Management if anything seems amiss with system set-ups for tee times and reservations. Stand and greet guests arriving/departing Reynolds Lake Oconee upon entrance and departure of the building. Process arrivals and offer beverage to guests while they wait. Complete daily checklists per scheduled shift. Contact housekeeping and/or maintenance staff with guest related requests and concerns. Log any maintenance concerns and provide service recovery to guests. Process departures, ensuring that all billing amounts and information are correct. Complete daily reservation Audit Report for Accounting. Take inventory of office supplies & maintain a clean & well-stocked coffee station throughout the day. Ensure interior office is closed and locked securely upon end of each day. Perform other duties as directed by Management. QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION: 2 years office-related & customer service experience. Knowledge of the hospitality industry is preferred. Intermediate computer skills using Microsoft Word & Excel. Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously. Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests. Ability to handle multiple calls while maintaining a calm demeanor. Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation. Ability to lift up to 50lbs. Job requires sitting at desk (70%) and standing & greeting (30%). Benefits: Medical, dental, vision and life insurance Paid time off: 1 week paid vacation after 6 months; 3 sick & personal days, and 10 holidays after 90 days 401(k) with company match Flexible spending and health savings accounts LTD and STD Employee discounts: food, retail merchandise, boat rentals Golf privileges
Avion Hospitality Employee Services LLC
Eatontown, New Jersey
The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Complies with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. Always maintains a friendly and warm demeanor. Set the standard for guest relations at the Front Desk. Obtain all necessary information when taking room reservations. Monitor all V.I.P. and special guest requests. Review Front Office log and Trace File daily. Fully comprehend and execute all relevant phases of the front desk computer system. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Be aware of all rates, packages, and promotions currently underway. Be familiar with all in-house groups. Be aware of all closed out and restricted dates. Follow and enforce all Avion Hospitality hotel credit policies. Be able to perform all duties of Guest Services Agent. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel (set example for other employees, be the team leader). Assist the G.S.M. in ensuring that employees are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log). Have knowledge of and assist in all emergency procedures as required. Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and all other employees. Ensure the maximization of room revenue through Rooms Merchandising. Answer all guest inquiries in a timely and professional nature. Be involved in departmental meetings, planning and execution. Help maintain productivity levels at or above budgeted standards. Perform any other duty as required by management. Assist in training of new hires and current employees on a regular basis. Attend meetings as required by management. Requirements At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must have a valid driver's license for the applicable state. Ability to convey information and ideas clearly. Ability to evaluate and select among alternative courses of action quickly and accurately. Ability to work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results. Ability to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Maintains composure and objectivity under pressure. Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Able to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the need. Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Ability to work with and understand financial information and data, and basic arithmetic
Mar 18, 2024
Full time
The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Complies with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. Always maintains a friendly and warm demeanor. Set the standard for guest relations at the Front Desk. Obtain all necessary information when taking room reservations. Monitor all V.I.P. and special guest requests. Review Front Office log and Trace File daily. Fully comprehend and execute all relevant phases of the front desk computer system. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Be aware of all rates, packages, and promotions currently underway. Be familiar with all in-house groups. Be aware of all closed out and restricted dates. Follow and enforce all Avion Hospitality hotel credit policies. Be able to perform all duties of Guest Services Agent. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel (set example for other employees, be the team leader). Assist the G.S.M. in ensuring that employees are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log). Have knowledge of and assist in all emergency procedures as required. Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and all other employees. Ensure the maximization of room revenue through Rooms Merchandising. Answer all guest inquiries in a timely and professional nature. Be involved in departmental meetings, planning and execution. Help maintain productivity levels at or above budgeted standards. Perform any other duty as required by management. Assist in training of new hires and current employees on a regular basis. Attend meetings as required by management. Requirements At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must have a valid driver's license for the applicable state. Ability to convey information and ideas clearly. Ability to evaluate and select among alternative courses of action quickly and accurately. Ability to work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results. Ability to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Maintains composure and objectivity under pressure. Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Able to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the need. Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Ability to work with and understand financial information and data, and basic arithmetic
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsESSENTIAL FUNCTIONS, DUTIES ANDRESPONSIBILITIES:We are looking for friendly Hotel Front Desk Agents to welcome our hotel guests. Hotel Front Desk Agents will register guests upon arrival, settle room accounts upon departure, and assist guests with accommodation throughout their visit while working closely with related departments to ensure excellent guest experience.MORE SPECIFICALLY YOU WILL: Acknowledge, greet and converse with customers who approach the front desk. Give clear directions to guests. Complete required paperwork for various front desk transactions and input information into the computer. Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately. Check guests in and out. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.QUALIFICATIONS: Must be at least 21 years of age High School graduate or equivalent is required. Minimum 3 months customer service experience with ability to provide courteous, friendly and efficient service to all guests, every time, is required. Must be able to type at least 25 wpm. Must be able to pass a simple mathematics test. Must be able to get along well with co-workers and work as a team. Must be able to work any day of the week and any shift. Must present a well-groomed appearance.PHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS: Able to work inside and continuously stand and/or maneuver around front desk area for periods of up to eight hours at a time. Able to respond calmly in busy situations. Able to tolerate area with high noise levels. Must be able to lift up to 60 pounds. Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. Respond to visual and aural cues. Able to read, write and communicate directions in English clearly. Accurately count and balance bank ($1500.00) at the beginning and end of shift. Process all cash and credit card transactions. Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine and copier machine.
Mar 28, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsESSENTIAL FUNCTIONS, DUTIES ANDRESPONSIBILITIES:We are looking for friendly Hotel Front Desk Agents to welcome our hotel guests. Hotel Front Desk Agents will register guests upon arrival, settle room accounts upon departure, and assist guests with accommodation throughout their visit while working closely with related departments to ensure excellent guest experience.MORE SPECIFICALLY YOU WILL: Acknowledge, greet and converse with customers who approach the front desk. Give clear directions to guests. Complete required paperwork for various front desk transactions and input information into the computer. Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately. Check guests in and out. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.QUALIFICATIONS: Must be at least 21 years of age High School graduate or equivalent is required. Minimum 3 months customer service experience with ability to provide courteous, friendly and efficient service to all guests, every time, is required. Must be able to type at least 25 wpm. Must be able to pass a simple mathematics test. Must be able to get along well with co-workers and work as a team. Must be able to work any day of the week and any shift. Must present a well-groomed appearance.PHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS: Able to work inside and continuously stand and/or maneuver around front desk area for periods of up to eight hours at a time. Able to respond calmly in busy situations. Able to tolerate area with high noise levels. Must be able to lift up to 60 pounds. Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. Respond to visual and aural cues. Able to read, write and communicate directions in English clearly. Accurately count and balance bank ($1500.00) at the beginning and end of shift. Process all cash and credit card transactions. Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine and copier machine.
Northeast Georgia Health System, Inc
Gainesville, Georgia
Job Category: Food Services & Dietetics Work Shift/Schedule: Varies Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary The Food Services Representative (FSR) is primarily a hospitality role. The FSR is responsible for all aspects of service to the patients such as retrieving meal selections, checking patient trays for accuracy, meal deliveries, assisting patients with meal set up, ensuring patient satisfaction, and stocking and maintaining unit pantries. A pleasant personality, showing kindness and respect for the patients, and providing extraordinary services at all times are all essential requirements of this position. Must possess an ability to read, understand and follow directions, diet orders, tray cards, and work assignments. The position will show a willingness to perform routine, repetitive tasks with frequent interruptions. Numerical ability is necessary for recipe preparation and proper measuring of cleaning agents and chemicals, as well as good motor coordination and manual dexterity are required for various work routines such as preparing food items, servings trays, handling soiled dishes, operating dietary equipment, and cleaning work area. The FSR will be able and willing to work flexible hours, such as during an emergency situation and must be patient and tolerant toward guests, staff, patients, and family members at all times. Minimum Job Qualifications Licensure or other certifications: Educational Requirements: Minimum Experience: One (1) year of customer service related experience required. Other: Preferred Job Qualifications Preferred Licensure or other certifications: Preferred Educational Requirements: High School Diploma or GED. Preferred Experience: Other: Job Specific and Unique Knowledge, Skills and Abilities Good interpersonal skills Ability to use cash register computer system Ability to count back change Essential Tasks and Responsibilities Maintains a neat, clean, and well-groomed appearance. Visits patient rooms and retrieves meal selections from patients prior to meal deliveries. Assembles, delivers, and picks up patient trays. Delivers late trays promptly as needed. Delivers nourishments, snacks, and tube feedings as ordered. Perform defined work routines, using various dietary utensils, supplies, and equipment as assigned by the Manager. Provides assistance as needed to the Cook in the preparation and service of meals. Assist in arranging tray cards, loading food carts, and serving meals. Wash and store dishes. Follow cleaning schedules and performs cleaning duties as scheduled. Follow Federal and State long term care regulations and Dietary Department policies and procedures. Assist in the receiving and storing food and supplies as needed. Follow established reporting procedures for supply or equipment needs, damaged or loose fixtures, flooring, tiling requiring replacement or repair, or any unsafe or malfunctioning equipment. Performs job correctly and safely and observes rules of conduct. Actively practices principles learned, including, but not limited to, the following topics: universal precautions, fire and disaster, safety, MSDS, CQI, etc. Participates in CQI program by submitting two suggestions per year for improvement of departmental services. Performs CQI monitoring as assigned. Consistently uses proper safety equipment and follows rules of conduct safety. Knows were MSDS information is located. Demonstrates high standards of personal hygiene according to departmental policy, including but not limited to: using proper hand washing technique, observing hospital "no smoking" policy, wearing hairnet or hat in food production area, and maintaining neat appearance. Physical Demands Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time Weight Carried: Up to 20 lbs, Occasionally 0-30% Vision: Moderate, Constantly 66-100% of time Kneeling/Stooping/Bending: Occasionally 0-30% Standing/Walking: Constantly 66-100% Pushing/Pulling: Occasionally 0-30% Intensity of Work: Frequently 31-65% Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Mar 27, 2024
Full time
Job Category: Food Services & Dietetics Work Shift/Schedule: Varies Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary The Food Services Representative (FSR) is primarily a hospitality role. The FSR is responsible for all aspects of service to the patients such as retrieving meal selections, checking patient trays for accuracy, meal deliveries, assisting patients with meal set up, ensuring patient satisfaction, and stocking and maintaining unit pantries. A pleasant personality, showing kindness and respect for the patients, and providing extraordinary services at all times are all essential requirements of this position. Must possess an ability to read, understand and follow directions, diet orders, tray cards, and work assignments. The position will show a willingness to perform routine, repetitive tasks with frequent interruptions. Numerical ability is necessary for recipe preparation and proper measuring of cleaning agents and chemicals, as well as good motor coordination and manual dexterity are required for various work routines such as preparing food items, servings trays, handling soiled dishes, operating dietary equipment, and cleaning work area. The FSR will be able and willing to work flexible hours, such as during an emergency situation and must be patient and tolerant toward guests, staff, patients, and family members at all times. Minimum Job Qualifications Licensure or other certifications: Educational Requirements: Minimum Experience: One (1) year of customer service related experience required. Other: Preferred Job Qualifications Preferred Licensure or other certifications: Preferred Educational Requirements: High School Diploma or GED. Preferred Experience: Other: Job Specific and Unique Knowledge, Skills and Abilities Good interpersonal skills Ability to use cash register computer system Ability to count back change Essential Tasks and Responsibilities Maintains a neat, clean, and well-groomed appearance. Visits patient rooms and retrieves meal selections from patients prior to meal deliveries. Assembles, delivers, and picks up patient trays. Delivers late trays promptly as needed. Delivers nourishments, snacks, and tube feedings as ordered. Perform defined work routines, using various dietary utensils, supplies, and equipment as assigned by the Manager. Provides assistance as needed to the Cook in the preparation and service of meals. Assist in arranging tray cards, loading food carts, and serving meals. Wash and store dishes. Follow cleaning schedules and performs cleaning duties as scheduled. Follow Federal and State long term care regulations and Dietary Department policies and procedures. Assist in the receiving and storing food and supplies as needed. Follow established reporting procedures for supply or equipment needs, damaged or loose fixtures, flooring, tiling requiring replacement or repair, or any unsafe or malfunctioning equipment. Performs job correctly and safely and observes rules of conduct. Actively practices principles learned, including, but not limited to, the following topics: universal precautions, fire and disaster, safety, MSDS, CQI, etc. Participates in CQI program by submitting two suggestions per year for improvement of departmental services. Performs CQI monitoring as assigned. Consistently uses proper safety equipment and follows rules of conduct safety. Knows were MSDS information is located. Demonstrates high standards of personal hygiene according to departmental policy, including but not limited to: using proper hand washing technique, observing hospital "no smoking" policy, wearing hairnet or hat in food production area, and maintaining neat appearance. Physical Demands Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time Weight Carried: Up to 20 lbs, Occasionally 0-30% Vision: Moderate, Constantly 66-100% of time Kneeling/Stooping/Bending: Occasionally 0-30% Standing/Walking: Constantly 66-100% Pushing/Pulling: Occasionally 0-30% Intensity of Work: Frequently 31-65% Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Additional Information Pay Range: $24.48-$25.48/hour Job Number Job Category Spa Location The Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. The pay range for this position is $24.48 to $25.48 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Mar 20, 2024
Full time
Additional Information Pay Range: $24.48-$25.48/hour Job Number Job Category Spa Location The Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. The pay range for this position is $24.48 to $25.48 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY Responsible for the successful overall supervision of all activities related to all Hotel Departments, ensuring smooth and efficient operation, maximum occupancy, and optimum guest service and satisfaction. ESSENTIAL DUTIES OF THE POSITION Guides and supports Front desk team members in the daily performance of their duties to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation. Resolves guest issues, complaints and problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service. Ensures safety by following guest check in and security procedures and reporting suspicious activity. Communicates to Hotel Management any guest, associate or guestroom problems. Provides technical support to front desk and housekeeping staff when needed. Ensures a maximum level of service and satisfaction is achieved and maintained. Posts charges to guest accounts and processes payment of accounts. Ensures all reservations have form of payment, and responsible for accounts without payment on non-zero balance report. Facilitates the flow of information throughout the property during the specific shift. Performs the duties of Guest Service Agent, Bell Person, and PBX Operator when staffing levels demand. Works the Front Desk during peak hours of check-in and check-out to decrease the check in and check-out time for our guests. Responsible for maintaining a consistent, regular attendance record. All other duties as assigned. COMPETENCIES Values based leader and active role model in living and teaching the MLCV Way. Act as an advocate for property strategies that further support the department's needs. Delivering guest service that is more immersive, customized and responsible to changing expectations. Organized and flexible to meet the needs of the business, guests and associates. Understanding of company/business needs. EDUCATION and/or EXPERIENCE High school diploma, general education degree (GED) or ability to pass our Basic Skills Assessment. Six (6) months experience in a Hotel required. Or successful completion of a related company approved development placement program
Mar 20, 2024
Full time
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY Responsible for the successful overall supervision of all activities related to all Hotel Departments, ensuring smooth and efficient operation, maximum occupancy, and optimum guest service and satisfaction. ESSENTIAL DUTIES OF THE POSITION Guides and supports Front desk team members in the daily performance of their duties to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation. Resolves guest issues, complaints and problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service. Ensures safety by following guest check in and security procedures and reporting suspicious activity. Communicates to Hotel Management any guest, associate or guestroom problems. Provides technical support to front desk and housekeeping staff when needed. Ensures a maximum level of service and satisfaction is achieved and maintained. Posts charges to guest accounts and processes payment of accounts. Ensures all reservations have form of payment, and responsible for accounts without payment on non-zero balance report. Facilitates the flow of information throughout the property during the specific shift. Performs the duties of Guest Service Agent, Bell Person, and PBX Operator when staffing levels demand. Works the Front Desk during peak hours of check-in and check-out to decrease the check in and check-out time for our guests. Responsible for maintaining a consistent, regular attendance record. All other duties as assigned. COMPETENCIES Values based leader and active role model in living and teaching the MLCV Way. Act as an advocate for property strategies that further support the department's needs. Delivering guest service that is more immersive, customized and responsible to changing expectations. Organized and flexible to meet the needs of the business, guests and associates. Understanding of company/business needs. EDUCATION and/or EXPERIENCE High school diploma, general education degree (GED) or ability to pass our Basic Skills Assessment. Six (6) months experience in a Hotel required. Or successful completion of a related company approved development placement program
Leasing Agent Responsibilities: Show apartments to prospective tenants Manage the leasing/renewal process from start to finish Keeping an eye on what our competitors are doing by monitoring local market trends and updating property comparables Inspect vacant apartment homes to ensure they are ready for our new residents to move in and enjoy Plan and coordinating fun and festive resident functions throughout the year Build strong working relationships with our residents by providing outstanding customer service Qualifications: 2+ years of experience in multifamily real estate, retail sales, hotel/hospitality, or customer service Previous leasing experience is a plus but not a requirement Strong customer service orientation and presentation skills are necessary Working experience with MS Office Suite (Word, Excel, PowerPoint) Hotel or hospitality industry working as a concierge, guest services representative, front desk attendant, or reservations agent is a plus What Altair Can Offer You: As an industry leader, we understand what it takes to be successful in today's competitive marketplace. Just as you're unique in your skills, experience, and personality, each of our jobs has a curated set of benefits specific to the position. Altair is proud to offer you: Commission bonus on leases and renewals Competitive compensation Health, dental, and vision insurance Life and AD&D insurance Disability insurance Simple IRA plan with company match Generous paid time off (PTO) program (FT and PT employees) Additional paid days off: 8 holidays, 2 floating holidays Real Estate Education reimbursement (some restrictions apply) Pay commensurate with experience - minimum $15 per hour. Altair is an Equal Opportunity Employer Job type: Full-time Schedule: Monday to Friday, Day shift, Weekend availability
Mar 19, 2024
Full time
Leasing Agent Responsibilities: Show apartments to prospective tenants Manage the leasing/renewal process from start to finish Keeping an eye on what our competitors are doing by monitoring local market trends and updating property comparables Inspect vacant apartment homes to ensure they are ready for our new residents to move in and enjoy Plan and coordinating fun and festive resident functions throughout the year Build strong working relationships with our residents by providing outstanding customer service Qualifications: 2+ years of experience in multifamily real estate, retail sales, hotel/hospitality, or customer service Previous leasing experience is a plus but not a requirement Strong customer service orientation and presentation skills are necessary Working experience with MS Office Suite (Word, Excel, PowerPoint) Hotel or hospitality industry working as a concierge, guest services representative, front desk attendant, or reservations agent is a plus What Altair Can Offer You: As an industry leader, we understand what it takes to be successful in today's competitive marketplace. Just as you're unique in your skills, experience, and personality, each of our jobs has a curated set of benefits specific to the position. Altair is proud to offer you: Commission bonus on leases and renewals Competitive compensation Health, dental, and vision insurance Life and AD&D insurance Disability insurance Simple IRA plan with company match Generous paid time off (PTO) program (FT and PT employees) Additional paid days off: 8 holidays, 2 floating holidays Real Estate Education reimbursement (some restrictions apply) Pay commensurate with experience - minimum $15 per hour. Altair is an Equal Opportunity Employer Job type: Full-time Schedule: Monday to Friday, Day shift, Weekend availability
Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests. Your mission: Should you choose to accept it We want someone who thinks outside the box. Our Belief Statement starts with "We love what we do and what we do is important." Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn't a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We will listen, record and maintain continuous communication with all departments to monitor completion of all guest requests. All incoming calls will be answered warmly, efficiently and thoroughly so that each guest hangs up the phone feeling better. The Nitty-Gritty: What exactly you will be doing In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide "out of this world" customer service experience for our guests Learn and retain complete knowledge of front office procedures and comply with all policies and procedures. Maintain the Virgin "Tone of Voice," culture & level of standards set forth by the management team. Maintain complete knowledge of the following at all times. Hotel features/services, hours of operation. All room types, numbers, layout, décor, appointments & location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled daily group activities. Use excellent communication skills with guests and staff including verbal, written and body language. Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc). Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad). Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures. Adhere to the following cashiering procedures: Process allowances Make change for guests Post charges Settle Room accounts Run closing reports Count bank at end of shift Complete designated cashier reports Drop Receipts Secure Bank Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies. Obtain an assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Communicate timely and in a responsive manner via digital device. Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay. Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service. Deliver VIP arrival amenities and assist with room inspections for VIP arrivals Assist in carrying out the amenity program for VIPs and loyalty programs Proactively outreach to upcoming VIP guests and coordinate their stay as a concierge Audit incoming reservations and flag a VIP accordingly Communicate VIP arrivals with all departments and coordinate key components to ensure guest satisfaction Answer phones and assist with lobby greeting as directed by your supervisor Assist with guest recovery efforts Be creative and think outside the box to create memorable experiences for our guests. Work well on a team or independently while being accountable for work performed. Take, record and relay messages accurately, completely and legibly. Enthusiastically describe details of food dishes and beverages available in all F&B outlets. Complete all items on the shift checklist. Adhere to security procedures to ensure our guest's safety. Be a team player! Highly organized, anticipating needs and over delivering wherever possible. Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted! What qualities are we looking for? You got skills? If you are able to perform the following, then you have definitely come to the right place High school or equivalent education required. Bachelors Degree preferred Ability to compute accurate mathematical calculations. Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone. Proficient MS Word, Excel, and PowerPoint Current, legal and unrestricted ability to work in The United States. Ability to work on nights, weekends and holidays
Mar 19, 2024
Full time
Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests. Your mission: Should you choose to accept it We want someone who thinks outside the box. Our Belief Statement starts with "We love what we do and what we do is important." Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn't a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We will listen, record and maintain continuous communication with all departments to monitor completion of all guest requests. All incoming calls will be answered warmly, efficiently and thoroughly so that each guest hangs up the phone feeling better. The Nitty-Gritty: What exactly you will be doing In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide "out of this world" customer service experience for our guests Learn and retain complete knowledge of front office procedures and comply with all policies and procedures. Maintain the Virgin "Tone of Voice," culture & level of standards set forth by the management team. Maintain complete knowledge of the following at all times. Hotel features/services, hours of operation. All room types, numbers, layout, décor, appointments & location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled daily group activities. Use excellent communication skills with guests and staff including verbal, written and body language. Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc). Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad). Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures. Adhere to the following cashiering procedures: Process allowances Make change for guests Post charges Settle Room accounts Run closing reports Count bank at end of shift Complete designated cashier reports Drop Receipts Secure Bank Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies. Obtain an assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Communicate timely and in a responsive manner via digital device. Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay. Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service. Deliver VIP arrival amenities and assist with room inspections for VIP arrivals Assist in carrying out the amenity program for VIPs and loyalty programs Proactively outreach to upcoming VIP guests and coordinate their stay as a concierge Audit incoming reservations and flag a VIP accordingly Communicate VIP arrivals with all departments and coordinate key components to ensure guest satisfaction Answer phones and assist with lobby greeting as directed by your supervisor Assist with guest recovery efforts Be creative and think outside the box to create memorable experiences for our guests. Work well on a team or independently while being accountable for work performed. Take, record and relay messages accurately, completely and legibly. Enthusiastically describe details of food dishes and beverages available in all F&B outlets. Complete all items on the shift checklist. Adhere to security procedures to ensure our guest's safety. Be a team player! Highly organized, anticipating needs and over delivering wherever possible. Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted! What qualities are we looking for? You got skills? If you are able to perform the following, then you have definitely come to the right place High school or equivalent education required. Bachelors Degree preferred Ability to compute accurate mathematical calculations. Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone. Proficient MS Word, Excel, and PowerPoint Current, legal and unrestricted ability to work in The United States. Ability to work on nights, weekends and holidays
Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.ESSENTIAL JOB FUNCTIONS: Process check-in and check-out transactions for guests Registers guests to room while receiving all pertinent information accurately. Perform guest registration and room assignments, accommodating special requests whenever possible. Pre-register and block reservations. Take same day reservations and when necessary future reservations following hotel rate structures and selling strategies. Respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction Assist guests with questions about the city and property Assist guests with booking dinner, show, etc when necessary Assists with guest service recovery when possible Maintains and Upbeat and Positive attitude at all times Responsible for being apprised of current events in hotel to assist guests Acts a liaison on behalf of the guest to expedite guest requests Maintains a professional and courteous attitude towards all guests (internal and external) Anticipating guests needs and guest expectations Handle guest check-in and check-out in accordance to hotel credit and cash handling policies in an efficient and friendly manner. Perform other tasks as assigned by supervisor or manager. Troubleshoot all in-room movie / phone / billing problems. Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc. Cancel room reservations according to procedures. Balance $1000 bank daily. Prepare key packets, ensure miscellaneous brochures are fully stocked.QUALIFICATIONS: Strong Interpersonal and communication skills. Proficient in a second language would be beneficial. Self-starter with strong problem solving abilityOne year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team Player; excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement; must be able to complete several tasks at once with accuracy; must be able to stand for entire shift (an average 8 hour shift).PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to perform reaching, stooping and /or crouching motions repeatedly Must be able to communicate verbally Must be able to stand for extended periods of time Must be able to lift 25lbs.
Mar 19, 2024
Full time
Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.ESSENTIAL JOB FUNCTIONS: Process check-in and check-out transactions for guests Registers guests to room while receiving all pertinent information accurately. Perform guest registration and room assignments, accommodating special requests whenever possible. Pre-register and block reservations. Take same day reservations and when necessary future reservations following hotel rate structures and selling strategies. Respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction Assist guests with questions about the city and property Assist guests with booking dinner, show, etc when necessary Assists with guest service recovery when possible Maintains and Upbeat and Positive attitude at all times Responsible for being apprised of current events in hotel to assist guests Acts a liaison on behalf of the guest to expedite guest requests Maintains a professional and courteous attitude towards all guests (internal and external) Anticipating guests needs and guest expectations Handle guest check-in and check-out in accordance to hotel credit and cash handling policies in an efficient and friendly manner. Perform other tasks as assigned by supervisor or manager. Troubleshoot all in-room movie / phone / billing problems. Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc. Cancel room reservations according to procedures. Balance $1000 bank daily. Prepare key packets, ensure miscellaneous brochures are fully stocked.QUALIFICATIONS: Strong Interpersonal and communication skills. Proficient in a second language would be beneficial. Self-starter with strong problem solving abilityOne year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team Player; excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement; must be able to complete several tasks at once with accuracy; must be able to stand for entire shift (an average 8 hour shift).PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to perform reaching, stooping and /or crouching motions repeatedly Must be able to communicate verbally Must be able to stand for extended periods of time Must be able to lift 25lbs.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Programs Fun and Free Employee EventsESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:The Reservations Agents at Harrah's Call Center are well-informed, courteous team members who provide our customers and Casino Marketing Teams excellent customer service and assistance. The Reservations Agent assists customers including but not limited to Gold, Platinum, Diamond and Seven Stars members with reservations needs on all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family reservations; including verifying offers, booking, modifying, canceling and cross-selling. The Reservations Agent assists customers with room, suite, golf, show, limo, and restaurant reservationsMORE SPECIFICALLY YOU WILL: Follow department selling strategies including but is not limited to, rate quoting, sales techniques and multi property cross selling. Maintain high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Survey/Feedback, Conversion, Cross-sell and other standards as determined by management. Perform various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by management. Clearly communicate and demonstrate enthusiastic service. Meet department punctuality, adherence and attendance guidelines. Meet department appearance guidelines. Safeguard customer confidentiality and privacy in accordance to company and department standards. Handle all incoming customer transactions promptly, efficiently, accurately and professionally. Assist with special projects and/or additional duties as needed. Assist Supervisors with their 'Primary Job Functions' based on business needs. ESSENTIAL REQUIREMENT: Must be 21-years of age or older. Education: High School Diploma or equivalent required Experience: 1-year Customer Service or Sales experience. Must have stable work history and be computer literate. Must be able to type. Must have or be able to obtain a valid Gaming License Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills, and present oneself in a professional manner. Must possess a friendly demeanor and enjoy interaction with customers, both internal and external. Must be able to read, write, speak and understand English. Must be able to work in high and low stress areas. Must be able to maintain a flexible working schedule based on business demands. Must be able to work in close quarters. Must be multi-task oriented. Excellent interpersonal, communications, team building and problem solving skills are required. Must be able to work with minimal supervision. Ability to perform full duties of dexterity and visual perception Maintain a clean and organized work environment. Must be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the New Orleans Regional Contact Center.DESIRED SKILLS: Knowledge of Windows based PC Applications. Some experience with LMS and /or Microsoft Windows is always a definite asset.
Mar 15, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Programs Fun and Free Employee EventsESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:The Reservations Agents at Harrah's Call Center are well-informed, courteous team members who provide our customers and Casino Marketing Teams excellent customer service and assistance. The Reservations Agent assists customers including but not limited to Gold, Platinum, Diamond and Seven Stars members with reservations needs on all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family reservations; including verifying offers, booking, modifying, canceling and cross-selling. The Reservations Agent assists customers with room, suite, golf, show, limo, and restaurant reservationsMORE SPECIFICALLY YOU WILL: Follow department selling strategies including but is not limited to, rate quoting, sales techniques and multi property cross selling. Maintain high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Survey/Feedback, Conversion, Cross-sell and other standards as determined by management. Perform various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by management. Clearly communicate and demonstrate enthusiastic service. Meet department punctuality, adherence and attendance guidelines. Meet department appearance guidelines. Safeguard customer confidentiality and privacy in accordance to company and department standards. Handle all incoming customer transactions promptly, efficiently, accurately and professionally. Assist with special projects and/or additional duties as needed. Assist Supervisors with their 'Primary Job Functions' based on business needs. ESSENTIAL REQUIREMENT: Must be 21-years of age or older. Education: High School Diploma or equivalent required Experience: 1-year Customer Service or Sales experience. Must have stable work history and be computer literate. Must be able to type. Must have or be able to obtain a valid Gaming License Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills, and present oneself in a professional manner. Must possess a friendly demeanor and enjoy interaction with customers, both internal and external. Must be able to read, write, speak and understand English. Must be able to work in high and low stress areas. Must be able to maintain a flexible working schedule based on business demands. Must be able to work in close quarters. Must be multi-task oriented. Excellent interpersonal, communications, team building and problem solving skills are required. Must be able to work with minimal supervision. Ability to perform full duties of dexterity and visual perception Maintain a clean and organized work environment. Must be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the New Orleans Regional Contact Center.DESIRED SKILLS: Knowledge of Windows based PC Applications. Some experience with LMS and /or Microsoft Windows is always a definite asset.
Summary : The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience preferred. Essential Duties and Responsibilities: Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Maintain regular attendance in compliance with The Peaks Resort standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with The Peaks Resort standards and regulations to encourage safe and efficient hotel operations. Maintain a warm and friendly demeanor at all times. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Establish and maintain good communications and team work with fellow employees and other departments within the hotel. Greet and welcome all guests approaching the Front Desk in accordance with The Peaks Resort standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Marginal: Maintain a clean work area. Assist guests with safe deposit boxes. Attend meetings/training as required by management. Perform other duties as requested by management. Supervisory Responsibilities: The position has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Language Skills: Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to convey information and ideas clearly Reasoning Ability: Ability to deal with standardized situations with only occasional or no variables Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data, and basic arithmetic functions. Other Qualifications: Must be able to work nights, weekends, holidays and overtime. Must be able to multi task. Must routinely meet deadlines Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to function effectively at elevations of 10,000 feet or higher. Flexible and long hours sometimes required, including holidays and weekends. Medium work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The pay rate for this position is $19.00/hr. FTYR Benefits include Group Health (Medical, Dental, Vision, Life & AD&D), 401(K) Match, Flexible Spending, Paid Time Off, Mix of Vacation Time/Sick Time Benefits include ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts
Mar 11, 2024
Full time
Summary : The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience preferred. Essential Duties and Responsibilities: Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Maintain regular attendance in compliance with The Peaks Resort standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with The Peaks Resort standards and regulations to encourage safe and efficient hotel operations. Maintain a warm and friendly demeanor at all times. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Establish and maintain good communications and team work with fellow employees and other departments within the hotel. Greet and welcome all guests approaching the Front Desk in accordance with The Peaks Resort standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Marginal: Maintain a clean work area. Assist guests with safe deposit boxes. Attend meetings/training as required by management. Perform other duties as requested by management. Supervisory Responsibilities: The position has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Language Skills: Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to convey information and ideas clearly Reasoning Ability: Ability to deal with standardized situations with only occasional or no variables Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data, and basic arithmetic functions. Other Qualifications: Must be able to work nights, weekends, holidays and overtime. Must be able to multi task. Must routinely meet deadlines Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to function effectively at elevations of 10,000 feet or higher. Flexible and long hours sometimes required, including holidays and weekends. Medium work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The pay rate for this position is $19.00/hr. FTYR Benefits include Group Health (Medical, Dental, Vision, Life & AD&D), 401(K) Match, Flexible Spending, Paid Time Off, Mix of Vacation Time/Sick Time Benefits include ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts
Summary : The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience preferred. Essential Duties and Responsibilities: Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Maintain regular attendance in compliance with The Peaks Resort standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with The Peaks Resort standards and regulations to encourage safe and efficient hotel operations. Maintain a warm and friendly demeanor at all times. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Establish and maintain good communications and team work with fellow employees and other departments within the hotel. Greet and welcome all guests approaching the Front Desk in accordance with The Peaks Resort standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Marginal: Maintain a clean work area. Assist guests with safe deposit boxes. Attend meetings/training as required by management. Perform other duties as requested by management. Supervisory Responsibilities: The position has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Language Skills: Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to convey information and ideas clearly Reasoning Ability: Ability to deal with standardized situations with only occasional or no variables Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data, and basic arithmetic functions. Other Qualifications: Must be able to work nights, weekends, holidays and overtime. Must be able to multi task. Must routinely meet deadlines Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to function effectively at elevations of 10,000 feet or higher. Flexible and long hours sometimes required, including holidays and weekends. Medium work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The pay rate for this position is $19.00/hr. FTYR Benefits include Group Health (Medical, Dental, Vision, Life & AD&D), 401(K) Match, Flexible Spending, Paid Time Off, Mix of Vacation Time/Sick Time Benefits include ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts
Mar 09, 2024
Full time
Summary : The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience preferred. Essential Duties and Responsibilities: Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Maintain regular attendance in compliance with The Peaks Resort standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with The Peaks Resort standards and regulations to encourage safe and efficient hotel operations. Maintain a warm and friendly demeanor at all times. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Establish and maintain good communications and team work with fellow employees and other departments within the hotel. Greet and welcome all guests approaching the Front Desk in accordance with The Peaks Resort standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Marginal: Maintain a clean work area. Assist guests with safe deposit boxes. Attend meetings/training as required by management. Perform other duties as requested by management. Supervisory Responsibilities: The position has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Language Skills: Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to convey information and ideas clearly Reasoning Ability: Ability to deal with standardized situations with only occasional or no variables Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data, and basic arithmetic functions. Other Qualifications: Must be able to work nights, weekends, holidays and overtime. Must be able to multi task. Must routinely meet deadlines Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to function effectively at elevations of 10,000 feet or higher. Flexible and long hours sometimes required, including holidays and weekends. Medium work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The pay rate for this position is $19.00/hr. FTYR Benefits include Group Health (Medical, Dental, Vision, Life & AD&D), 401(K) Match, Flexible Spending, Paid Time Off, Mix of Vacation Time/Sick Time Benefits include ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts
Location The Homestead Our employees are what make The Omni Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match. Job Description The Spa Scheduler will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. This position is responsible for accurately booking and confirming appointments, greeting guests, providing tours, serving beverages, as well as checking guests in and out of the spa area. Responsibilities Check guests in and out. Schedule spa appointments, in accordance with Omni Hotel & Resorts Moments of Service. Up-sell, cross-sell, and pre-sell services and products. Communicate spa promotions with guests. Must be proficient on the telephone. Must be able to maintain a professional demeanor during the busy times. Qualifications Customer service experience is highly preferred. High school diploma or equivalent. Must be proficient with Microsoft Office. Must be able to communicate effectively in a professional business environment. Must have the ability to stand for 7 hours per day. Ability to lift, carry, push, pull 30 lbs. Ability to work a flexible schedule, to include: AM/PM shift, weekends, holidays. Must be current servsafe and ETips certified for safe food and alcohol handling, or must be willing to get certified prior to starting the position. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster () and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement () If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to . Job LocationsUS-VA-Hot Springs Posted Date2 weeks ago(3/11/:20 AM) Requisition ID 38 of Openings 2 Category (Portal Searching) Spa
Mar 04, 2024
Full time
Location The Homestead Our employees are what make The Omni Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match. Job Description The Spa Scheduler will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. This position is responsible for accurately booking and confirming appointments, greeting guests, providing tours, serving beverages, as well as checking guests in and out of the spa area. Responsibilities Check guests in and out. Schedule spa appointments, in accordance with Omni Hotel & Resorts Moments of Service. Up-sell, cross-sell, and pre-sell services and products. Communicate spa promotions with guests. Must be proficient on the telephone. Must be able to maintain a professional demeanor during the busy times. Qualifications Customer service experience is highly preferred. High school diploma or equivalent. Must be proficient with Microsoft Office. Must be able to communicate effectively in a professional business environment. Must have the ability to stand for 7 hours per day. Ability to lift, carry, push, pull 30 lbs. Ability to work a flexible schedule, to include: AM/PM shift, weekends, holidays. Must be current servsafe and ETips certified for safe food and alcohol handling, or must be willing to get certified prior to starting the position. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster () and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement () If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to . Job LocationsUS-VA-Hot Springs Posted Date2 weeks ago(3/11/:20 AM) Requisition ID 38 of Openings 2 Category (Portal Searching) Spa
Job Details Job Location: Pacific 19 - KAILUA KONA, HI Salary Range: $29.00 - $29.00 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift, however, may be asked and assigned another shift due to work needs. SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties. Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times. Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times. Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them. Maintain guest history files. Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps. File registration cards and vouchers by room number. Assist and process overbooked or "walked" guests. Assist and provide room change accommodations. Document all guest requests, complaints, or problems. Resolve guest complaints to ensure guest satisfaction. Maintain organized and clean work area with necessary supplies. Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. Communicate with prior shift's Front Desk Agent to review all follow-up items. Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette. Process end of day reports. Qualifications EXPERIENCE: Prior Experience: 1+ Previous Front Desk/Night audit experience of employment in a related position with this company or other companies in hotels or administration related work. IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented, and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Must be able to sustain composure, remain calm and possess a positive attitude. Must be energetic and outgoing. Must be service oriented with excellent customer service skills. Must be able to follow directions with focus to detail, speed, and accuracy. Must be a team player with the ability to work under minimal supervision. Must be able to multi-task in a fast-paced work environment. Must possess excellent interpersonal and organizational skills. Must have basic knowledge of arithmetic. Must have the ability to input data and access information on the computer. Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred. Must be able to read, write and understand the English language. Must be able to exercise confidentiality and discretion. Must be able to effectively communicate. OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Mar 28, 2024
Full time
Job Details Job Location: Pacific 19 - KAILUA KONA, HI Salary Range: $29.00 - $29.00 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift, however, may be asked and assigned another shift due to work needs. SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties. Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times. Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times. Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them. Maintain guest history files. Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps. File registration cards and vouchers by room number. Assist and process overbooked or "walked" guests. Assist and provide room change accommodations. Document all guest requests, complaints, or problems. Resolve guest complaints to ensure guest satisfaction. Maintain organized and clean work area with necessary supplies. Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. Communicate with prior shift's Front Desk Agent to review all follow-up items. Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette. Process end of day reports. Qualifications EXPERIENCE: Prior Experience: 1+ Previous Front Desk/Night audit experience of employment in a related position with this company or other companies in hotels or administration related work. IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented, and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Must be able to sustain composure, remain calm and possess a positive attitude. Must be energetic and outgoing. Must be service oriented with excellent customer service skills. Must be able to follow directions with focus to detail, speed, and accuracy. Must be a team player with the ability to work under minimal supervision. Must be able to multi-task in a fast-paced work environment. Must possess excellent interpersonal and organizational skills. Must have basic knowledge of arithmetic. Must have the ability to input data and access information on the computer. Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred. Must be able to read, write and understand the English language. Must be able to exercise confidentiality and discretion. Must be able to effectively communicate. OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details The Fairfield Inn & Suites Orlando Ocoee is centrally located to the metro Orlando area with easy access to the Florida Turnpike, SR408 (East-West Expressway) and SR429 (Western Beltway). Nearby businesses include Manheim Florida Auto Auction, Health Central Hospital, West Oaks Mall, National Training Center (NTC) and Duke Energy. Neighboring cities include Windermere, historic downtown Winter Garden, Orlando, Clermont and Apopka.Downtown Orlando and the business district are a short 15 minute drive via the SR 408 expressway. The Central Florida Fairgrounds & Citrus Bowl are 10 minutes, Amway Center (Orlando Magic Basketball) is 15 minutes from the hotel. The Orlando Orange County Convention Center is a quick 20 minute drive by expressway. The LDS Orlando Temple is just a 15 minute drive. Orlando's world class attractions are all accessible by expressway from the hotel. Universal Studios Orlando is just 15 minutes, Sea World Orlando 20 minutes and Walt Disney World Resort 25 minutes. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Mar 27, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details The Fairfield Inn & Suites Orlando Ocoee is centrally located to the metro Orlando area with easy access to the Florida Turnpike, SR408 (East-West Expressway) and SR429 (Western Beltway). Nearby businesses include Manheim Florida Auto Auction, Health Central Hospital, West Oaks Mall, National Training Center (NTC) and Duke Energy. Neighboring cities include Windermere, historic downtown Winter Garden, Orlando, Clermont and Apopka.Downtown Orlando and the business district are a short 15 minute drive via the SR 408 expressway. The Central Florida Fairgrounds & Citrus Bowl are 10 minutes, Amway Center (Orlando Magic Basketball) is 15 minutes from the hotel. The Orlando Orange County Convention Center is a quick 20 minute drive by expressway. The LDS Orlando Temple is just a 15 minute drive. Orlando's world class attractions are all accessible by expressway from the hotel. Universal Studios Orlando is just 15 minutes, Sea World Orlando 20 minutes and Walt Disney World Resort 25 minutes. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Do you enjoy preparing delicious meals? Are you interested in joining a team that recognizes leadership and excellence in food service and guest hospitality? Would you like to cultivate your passion for the culinary arts? The Certified Dietary Manager (CDM) at Autumnwood of McBain acts as the connecting agent between the clinical/dietetics team and the kitchen staff. The CDM is responsible for ensuring guests receive diet- and texture-appropriate meals that are appetizing and nutritious. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay, Life Insurance, 401K with matching funds, Health insurance, AFLAC. Employee discounts Tuition Reimbursement SPOTLIGHT, our virtual community and rewards and recognitions program, exclusively for Ciena staff members In addition, we will help you advance your career with tuition reimbursement, discounts and other support. You will join an experienced, hard-working team that values communication and strong teamwork abilities. Responsibilities Complete diet history/food preference screening upon guest admission. Develop, maintain and implement menus specific to the guest population. Maintain kitchen cleanliness compliant with State and Federal guidelines. Supervise purchasing in the dietary department specific to the facility budget. Manage all aspects of kitchen operations including procurement, sanitation, scheduling, training, talent development and QAPI. Cooperate with other departments to identify and accommodate guests' choices, preferences and customary routines regarding eating. Complete timely and accurate clinical documentation of dietary portion of guest care plans. Qualifications Certified Dietary Manager Certification or current enrollment in a certification course approved by the Dietary Managers Association. ServSafe Certification required within 90 days of employment. High school diploma or equivalent. Prefer two-year supervised food service experience in an institutional setting focused on planning, preparing and servicing regular and therapeutic diets. . About Ciena Healthcare Ciena Healthcare is Michigan's largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you!
Mar 26, 2024
Full time
Do you enjoy preparing delicious meals? Are you interested in joining a team that recognizes leadership and excellence in food service and guest hospitality? Would you like to cultivate your passion for the culinary arts? The Certified Dietary Manager (CDM) at Autumnwood of McBain acts as the connecting agent between the clinical/dietetics team and the kitchen staff. The CDM is responsible for ensuring guests receive diet- and texture-appropriate meals that are appetizing and nutritious. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay, Life Insurance, 401K with matching funds, Health insurance, AFLAC. Employee discounts Tuition Reimbursement SPOTLIGHT, our virtual community and rewards and recognitions program, exclusively for Ciena staff members In addition, we will help you advance your career with tuition reimbursement, discounts and other support. You will join an experienced, hard-working team that values communication and strong teamwork abilities. Responsibilities Complete diet history/food preference screening upon guest admission. Develop, maintain and implement menus specific to the guest population. Maintain kitchen cleanliness compliant with State and Federal guidelines. Supervise purchasing in the dietary department specific to the facility budget. Manage all aspects of kitchen operations including procurement, sanitation, scheduling, training, talent development and QAPI. Cooperate with other departments to identify and accommodate guests' choices, preferences and customary routines regarding eating. Complete timely and accurate clinical documentation of dietary portion of guest care plans. Qualifications Certified Dietary Manager Certification or current enrollment in a certification course approved by the Dietary Managers Association. ServSafe Certification required within 90 days of employment. High school diploma or equivalent. Prefer two-year supervised food service experience in an institutional setting focused on planning, preparing and servicing regular and therapeutic diets. . About Ciena Healthcare Ciena Healthcare is Michigan's largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you!
Do you enjoy preparing delicious meals? Are you interested in joining a team that recognizes leadership and excellence in food service and guest hospitality? Would you like to cultivate your passion for the culinary arts? The Certified Dietary Manager (CDM) at Autumnwood of McBain acts as the connecting agent between the clinical/dietetics team and the kitchen staff. The CDM is responsible for ensuring guests receive diet- and texture-appropriate meals that are appetizing and nutritious. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay, Life Insurance, 401K with matching funds, Health insurance, AFLAC. Employee discounts Tuition Reimbursement SPOTLIGHT, our virtual community and rewards and recognitions program, exclusively for Ciena staff members In addition, we will help you advance your career with tuition reimbursement, discounts and other support. You will join an experienced, hard-working team that values communication and strong teamwork abilities. Responsibilities Complete diet history/food preference screening upon guest admission. Develop, maintain and implement menus specific to the guest population. Maintain kitchen cleanliness compliant with State and Federal guidelines. Supervise purchasing in the dietary department specific to the facility budget. Manage all aspects of kitchen operations including procurement, sanitation, scheduling, training, talent development and QAPI. Cooperate with other departments to identify and accommodate guests' choices, preferences and customary routines regarding eating. Complete timely and accurate clinical documentation of dietary portion of guest care plans. Qualifications Certified Dietary Manager Certification or current enrollment in a certification course approved by the Dietary Managers Association. ServSafe Certification required within 90 days of employment. High school diploma or equivalent. Prefer two-year supervised food service experience in an institutional setting focused on planning, preparing and servicing regular and therapeutic diets. . About Ciena Healthcare Ciena Healthcare is Michigan's largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you!
Mar 26, 2024
Full time
Do you enjoy preparing delicious meals? Are you interested in joining a team that recognizes leadership and excellence in food service and guest hospitality? Would you like to cultivate your passion for the culinary arts? The Certified Dietary Manager (CDM) at Autumnwood of McBain acts as the connecting agent between the clinical/dietetics team and the kitchen staff. The CDM is responsible for ensuring guests receive diet- and texture-appropriate meals that are appetizing and nutritious. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay, Life Insurance, 401K with matching funds, Health insurance, AFLAC. Employee discounts Tuition Reimbursement SPOTLIGHT, our virtual community and rewards and recognitions program, exclusively for Ciena staff members In addition, we will help you advance your career with tuition reimbursement, discounts and other support. You will join an experienced, hard-working team that values communication and strong teamwork abilities. Responsibilities Complete diet history/food preference screening upon guest admission. Develop, maintain and implement menus specific to the guest population. Maintain kitchen cleanliness compliant with State and Federal guidelines. Supervise purchasing in the dietary department specific to the facility budget. Manage all aspects of kitchen operations including procurement, sanitation, scheduling, training, talent development and QAPI. Cooperate with other departments to identify and accommodate guests' choices, preferences and customary routines regarding eating. Complete timely and accurate clinical documentation of dietary portion of guest care plans. Qualifications Certified Dietary Manager Certification or current enrollment in a certification course approved by the Dietary Managers Association. ServSafe Certification required within 90 days of employment. High school diploma or equivalent. Prefer two-year supervised food service experience in an institutional setting focused on planning, preparing and servicing regular and therapeutic diets. . About Ciena Healthcare Ciena Healthcare is Michigan's largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you!
Do you enjoy preparing delicious meals? Are you interested in joining a team that recognizes leadership and excellence in food service and guest hospitality? Would you like to cultivate your passion for the culinary arts? The Certified Dietary Manager (CDM) at Autumnwood of McBain acts as the connecting agent between the clinical/dietetics team and the kitchen staff. The CDM is responsible for ensuring guests receive diet- and texture-appropriate meals that are appetizing and nutritious. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay, Life Insurance, 401K with matching funds, Health insurance, AFLAC. Employee discounts Tuition Reimbursement SPOTLIGHT, our virtual community and rewards and recognitions program, exclusively for Ciena staff members In addition, we will help you advance your career with tuition reimbursement, discounts and other support. You will join an experienced, hard-working team that values communication and strong teamwork abilities. Responsibilities Complete diet history/food preference screening upon guest admission. Develop, maintain and implement menus specific to the guest population. Maintain kitchen cleanliness compliant with State and Federal guidelines. Supervise purchasing in the dietary department specific to the facility budget. Manage all aspects of kitchen operations including procurement, sanitation, scheduling, training, talent development and QAPI. Cooperate with other departments to identify and accommodate guests' choices, preferences and customary routines regarding eating. Complete timely and accurate clinical documentation of dietary portion of guest care plans. Qualifications Certified Dietary Manager Certification or current enrollment in a certification course approved by the Dietary Managers Association. ServSafe Certification required within 90 days of employment. High school diploma or equivalent. Prefer two-year supervised food service experience in an institutional setting focused on planning, preparing and servicing regular and therapeutic diets. . About Ciena Healthcare Ciena Healthcare is Michigan's largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you!
Mar 26, 2024
Full time
Do you enjoy preparing delicious meals? Are you interested in joining a team that recognizes leadership and excellence in food service and guest hospitality? Would you like to cultivate your passion for the culinary arts? The Certified Dietary Manager (CDM) at Autumnwood of McBain acts as the connecting agent between the clinical/dietetics team and the kitchen staff. The CDM is responsible for ensuring guests receive diet- and texture-appropriate meals that are appetizing and nutritious. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay, Life Insurance, 401K with matching funds, Health insurance, AFLAC. Employee discounts Tuition Reimbursement SPOTLIGHT, our virtual community and rewards and recognitions program, exclusively for Ciena staff members In addition, we will help you advance your career with tuition reimbursement, discounts and other support. You will join an experienced, hard-working team that values communication and strong teamwork abilities. Responsibilities Complete diet history/food preference screening upon guest admission. Develop, maintain and implement menus specific to the guest population. Maintain kitchen cleanliness compliant with State and Federal guidelines. Supervise purchasing in the dietary department specific to the facility budget. Manage all aspects of kitchen operations including procurement, sanitation, scheduling, training, talent development and QAPI. Cooperate with other departments to identify and accommodate guests' choices, preferences and customary routines regarding eating. Complete timely and accurate clinical documentation of dietary portion of guest care plans. Qualifications Certified Dietary Manager Certification or current enrollment in a certification course approved by the Dietary Managers Association. ServSafe Certification required within 90 days of employment. High school diploma or equivalent. Prefer two-year supervised food service experience in an institutional setting focused on planning, preparing and servicing regular and therapeutic diets. . About Ciena Healthcare Ciena Healthcare is Michigan's largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you!
Do you enjoy preparing delicious meals? Are you interested in joining a team that recognizes leadership and excellence in food service and guest hospitality? Would you like to cultivate your passion for the culinary arts? The Certified Dietary Manager (CDM) at Autumnwood of McBain acts as the connecting agent between the clinical/dietetics team and the kitchen staff. The CDM is responsible for ensuring guests receive diet- and texture-appropriate meals that are appetizing and nutritious. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay, Life Insurance, 401K with matching funds, Health insurance, AFLAC. Employee discounts Tuition Reimbursement SPOTLIGHT, our virtual community and rewards and recognitions program, exclusively for Ciena staff members In addition, we will help you advance your career with tuition reimbursement, discounts and other support. You will join an experienced, hard-working team that values communication and strong teamwork abilities. Responsibilities Complete diet history/food preference screening upon guest admission. Develop, maintain and implement menus specific to the guest population. Maintain kitchen cleanliness compliant with State and Federal guidelines. Supervise purchasing in the dietary department specific to the facility budget. Manage all aspects of kitchen operations including procurement, sanitation, scheduling, training, talent development and QAPI. Cooperate with other departments to identify and accommodate guests' choices, preferences and customary routines regarding eating. Complete timely and accurate clinical documentation of dietary portion of guest care plans. Qualifications Certified Dietary Manager Certification or current enrollment in a certification course approved by the Dietary Managers Association. ServSafe Certification required within 90 days of employment. High school diploma or equivalent. Prefer two-year supervised food service experience in an institutional setting focused on planning, preparing and servicing regular and therapeutic diets. . About Ciena Healthcare Ciena Healthcare is Michigan's largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you!
Mar 26, 2024
Full time
Do you enjoy preparing delicious meals? Are you interested in joining a team that recognizes leadership and excellence in food service and guest hospitality? Would you like to cultivate your passion for the culinary arts? The Certified Dietary Manager (CDM) at Autumnwood of McBain acts as the connecting agent between the clinical/dietetics team and the kitchen staff. The CDM is responsible for ensuring guests receive diet- and texture-appropriate meals that are appetizing and nutritious. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay, Life Insurance, 401K with matching funds, Health insurance, AFLAC. Employee discounts Tuition Reimbursement SPOTLIGHT, our virtual community and rewards and recognitions program, exclusively for Ciena staff members In addition, we will help you advance your career with tuition reimbursement, discounts and other support. You will join an experienced, hard-working team that values communication and strong teamwork abilities. Responsibilities Complete diet history/food preference screening upon guest admission. Develop, maintain and implement menus specific to the guest population. Maintain kitchen cleanliness compliant with State and Federal guidelines. Supervise purchasing in the dietary department specific to the facility budget. Manage all aspects of kitchen operations including procurement, sanitation, scheduling, training, talent development and QAPI. Cooperate with other departments to identify and accommodate guests' choices, preferences and customary routines regarding eating. Complete timely and accurate clinical documentation of dietary portion of guest care plans. Qualifications Certified Dietary Manager Certification or current enrollment in a certification course approved by the Dietary Managers Association. ServSafe Certification required within 90 days of employment. High school diploma or equivalent. Prefer two-year supervised food service experience in an institutional setting focused on planning, preparing and servicing regular and therapeutic diets. . About Ciena Healthcare Ciena Healthcare is Michigan's largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you!
JOB SUMMARY:Provide the guest with an experience that will always be remembered and with the highest level of responsiveness. Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials. Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands. ESSENTIAL JOB FUNCTIONS: Provide the guest with an experience that will always be remembered and with the highest level of responsiveness. Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials. Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands. Project an approachable and professional image in personal appearance, manner, and demeanor. Maintain a work environment of cleanliness and organization. Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up. Acknowledge and greet all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist guests. Listen and work with guests who present service opportunities or challenges. Attempt to resolve them and/or elevate and communicate them to a manager. Maintain consistent presence at work station. When so directed, participate in hotel functions. Use professional telephone etiquette in handling internal and external guest requests. Use work order system when necessary. Be knowledgeable of local current restaurants, spas, attractions and events (concerts, theater, sporting events, special events, and more.) Assist and coordinate with VIP Agent Functions (Check in, Check Out, Keys and Mail). Assist with package and amenity deliveries. Log receipts of packages delivered for guests. Provide continuous updates, edits, reviews, and additions to the electronic guest database (list of guest preferences, birthdays, anniversary and other special dates, restaurants, service providers, etc.). QUALIFICATIONS: Prefer a minimum of two years prior hospitality experience. Some higher education or vocational training specializing in the hospitality industry desired. Excellent geographic knowledge of the surrounding area PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Have flexibility to work different shifts. Frequent interruptions may occur. Maintain a clean cut and professional appearance. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to perform basic math skills such as addition, subtraction, multiplication and division. Requires strong communication, organizational, decision-making and interpersonal skills. Ability to be detail-oriented while maintaining thorough follow-through. Ability to multi-task and to work well under pressure. Requires professional demeanor with ability to use independent judgment to handle any guest services matters and needs Proficiency with electronic resources such as Internet search, Outlook, Word, Go Concierge, HotSOS, and LMS. Ability to stand, walk, sit, talk, and use phone. Ability to lift up to 20 pounds. Requires the use of close and distance vision. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Mar 26, 2024
Full time
JOB SUMMARY:Provide the guest with an experience that will always be remembered and with the highest level of responsiveness. Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials. Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands. ESSENTIAL JOB FUNCTIONS: Provide the guest with an experience that will always be remembered and with the highest level of responsiveness. Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials. Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands. Project an approachable and professional image in personal appearance, manner, and demeanor. Maintain a work environment of cleanliness and organization. Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up. Acknowledge and greet all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist guests. Listen and work with guests who present service opportunities or challenges. Attempt to resolve them and/or elevate and communicate them to a manager. Maintain consistent presence at work station. When so directed, participate in hotel functions. Use professional telephone etiquette in handling internal and external guest requests. Use work order system when necessary. Be knowledgeable of local current restaurants, spas, attractions and events (concerts, theater, sporting events, special events, and more.) Assist and coordinate with VIP Agent Functions (Check in, Check Out, Keys and Mail). Assist with package and amenity deliveries. Log receipts of packages delivered for guests. Provide continuous updates, edits, reviews, and additions to the electronic guest database (list of guest preferences, birthdays, anniversary and other special dates, restaurants, service providers, etc.). QUALIFICATIONS: Prefer a minimum of two years prior hospitality experience. Some higher education or vocational training specializing in the hospitality industry desired. Excellent geographic knowledge of the surrounding area PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Have flexibility to work different shifts. Frequent interruptions may occur. Maintain a clean cut and professional appearance. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to perform basic math skills such as addition, subtraction, multiplication and division. Requires strong communication, organizational, decision-making and interpersonal skills. Ability to be detail-oriented while maintaining thorough follow-through. Ability to multi-task and to work well under pressure. Requires professional demeanor with ability to use independent judgment to handle any guest services matters and needs Proficiency with electronic resources such as Internet search, Outlook, Word, Go Concierge, HotSOS, and LMS. Ability to stand, walk, sit, talk, and use phone. Ability to lift up to 20 pounds. Requires the use of close and distance vision. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.